Business Franchise Australia New Zealand Jan/Feb 2022 by CGB Publishing

VOL 16 ISSUE 02 jan/feb 2022

join the

roll’d vietnamese franchise family

UNPACKING YOUR FRANCHISE FINANCE OPTIONS Franchising primed to lead small business recovery in 2022

$4.95 (AUD), $7.95 (NZ) inc. GST.

WHAT DOES YOUR WORKING WEEK LOOK LIKE?

The hardest part of owning a MANAGED LAUNDROMAT SERVICE BY ANDREW BARTON is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch today!

CALL 1 800 30 40 30 EMAIL mls@andrewbarton.com.au VISIT www.andrewbarton.com.au

A FRESHLY BAKED BUSINESS

ă Ī

BUY INTO AN ESTABLISHED BRAND

MASTER THE ART OF BAKING

We pride ourselves on our craft and baking expertise, a true bakery that An iconic Australian brand, established in KDQG FUDIWV|HYHU\ ORDI 1975 and supporting local communities and families ever since

OWNED BY LOCALS, SUPPORTED BY LOCALS Which is why we thrived during the COVID-19 pandemic

A RANGE LIKE NO OTHER BAKERY :H DUH D IXOO VHUYLFH EDNHU\ WKDW RƪHUV D huge range of products spanning much further than bread, the largest range of DQ\ EDNHU\|IUDQFKLVH

SO, WHY JOIN BRUMBY’S? • Extensive Training Provided and Ongoing Support • National & Local Area Marketing Support

BREAD

HOT SAVOURIES

FAMILY SERVE SWEET & SAVOURY

SINGLE SERVE SWEET

SANDWICHES

COFFEE & COLD DRINKS

SINGLE SERVE SAVOURY

SEASONAL

• Established National Supply Chain • Property & Lease Management Support • Dynamic Field team structure with specialists who are there to grow your business

CONTACT KELLIE TO GET THE DOUGH ROLLING... Kellie Cranch, Manager - Partner Development kellie.cranch@rfg.com.au | PH 0401 058 607

AUSTRALIAN OWNED & OPERATED

THERE’S A NEW

VAN IN TOWN GUARANTEED

$600 SALES PER DAY

FOR 10 FULL DAYS OF WORK*

ABOUT US

The ﬁrst Donut King store opened in Sydney in 1981 and ever since, Donut King has continued to grow, now boasting more than 220 stores across Australia, making us the biggest and best donut empire the country has ever seen! We currently have Donut King stores in New Zealand, United Kingdom, Indonesia and now you can be part of Donut King Mobile, offering our delicious treats anytime, anywhere!

ENTRY COST $139,000 + GST • • • • • • •

$2000 Coffee Beans 1 x week of expert training provided in Retail Food Group’s world class training academy on the Gold Coast Daily sales guarantee of $600 sales per day for 10 x full days of work* National & local marketing area campaigns to drive customer visitations Barista training and coffee excellence programs Strong supply scale and leverage through Retail Food Group‘s ‘strength in brands’ philosophy Ongoing guidance and support from the National Support Ofﬁce

TO REGISTER INTEREST TODAY CONTACT KELLIE CRANCH E: KELLIE.CRANCH�RFG.COM.AU M: 0401 058 607 07

*For the first two weeks on the road we’ll help you accelerate the growth of your business. A dedicated launch specialist will be working right beside you. Their job is to not only to show you the ropes but to train you how to find new business, develop the weekday route and to most importantly have some fun with you and your new customers at the back of the van. We couple this intensive business development with our pressure-relieving, Daily Sales Guarantee. Our Daily Sales guarantee ensures you will make $600 inc GST each day (Monday – Friday ) for the first two weeks of trade, or we will make up the difference. For example, if your sales for your first five days is $2500, you invoice us for the extra $500. The Daily Sales Guarantee is your support to get things rolling in your business and support you whilst you establish a solid customer base.

VOL 16 ISSUE

02 JAN/FEB

2022

AUSTR ALIA and NEW ZEAL AND

VOLUME 16, ISSUE 2, 2022

JOIN THE

ROLL VIETNAM ’D

FRANCHISE ESE FAMILY

On the cover: Roll’d president: Colin Bradbury.

UNPACK YOUR FRAN ING CHISE FINANCE OP TIONS FRANCH PRIMED TO ISING SMALL BU LEAD RECOVERY SINESS IN 2022

We believe that profit is a by-product “and if you do things well and with our values at heart, you’ll be successful. ” - Quynh-Anh Hoang

colin@cgbpublishing.com $4.95 (AUD),

$7.95 (NZ)

inc. GST.

Publisher: Vikki Bradbury. vikki@cgbpublishing.com.au editorial department: editor@cgbpublishing.com.au sales & marketing manager: Jason C. Bradbury jasonb@cgbpublishing.com Production: production@cgbpublishing.com.au accounts: accounts@cgbpublishing.com.au DESIGN: Jejak Graphics. jejak@bigpond.com CGB PUBLISHING Canadian Office: Sidney B.C Canada TO SUBSCRIBE: www.businessfranchiseaustralia.com.au or www.isubscribe.com.au CGB PUBLISHING PO BOX 17 Pamona, QUEENSLAND 4568 TEL: (07) 5485 2704 Email: cgb@cgbpublishing.com.au www.businessfranchiseaustralia.com.au www.businessfranchisemagazine.co.nz

The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

Welcome to our January/February issue of Business Franchise Australia and New Zealand Magazine!

With the first edition of 2022, we have given a new layout to the magazine and we hope you like the clean and fresh look we have worked to achieve. Featured on our Front Cover is Roll’d and we meet Quynh – Anh Hoang known affectionately as Quinnie, sister of founder and CEO Bao Hoang who saw the rapid growth of Roll’d and decided to get involved. As always, our expert panel of contributors deliver a wealth of knowledge through their insightful articles, including Mary Aldred from the FCA, who discusses how franchising is primed to lead small business recovery in 2022. Philip Chapman from CFI Finance gives his advice on Franchise Finance options. In our special feature this month, we take a look at what is Trending in 2022 . Brian Keen of Franchise Simply discusses Franchising Post Covid, Doug Downer The Franchise Guy takes a look at the 4 best franchise Sectors in 2022. We also take a look this issue at the journey of a Franchisee with Snap Printing where we meet Romil Shah who takes on a franchise in Burwood, NSW. A new Franchise featured in this issue is 1 300 Cleaning where we meet founder Simon Elliot who has joined forces with Sean Cochrane to create this exciting franchise opportunity. As always, we bring you all the latest news you need to know from the franchise industry! Until next time, enjoy the read! Vikki Bradbury Publisher

SUPPLIER FORUM

contents

january/february 2022 10

Cover Story 10 Roll’d: Join the Franchise family

In evey issue 8 What’s New! Announcements from the Industry 12 FCA - A Message from the CEO Mary Aldred, Franchise Council of Australia 34 Franchising Feature Trending Franchises 2022 62 Hot Topics: Behind the Headlines Jason Gherke, Franchise Advisory Centre 65 Professional Service Listings 66 Franchise Listings 68 A-Z Franchise & Services Directory

Profiles

20 24 52 60

Stagecoach: Why Invest in the Stagecoach Franchise Subway: To Stay Fresh, You Have to Refresh 1300 Cleaning Group: 1300 Cleaning Group Joins the Franchise Market Franchising Expo: Be Your Own Boss in 2022

Expert Advice 14 Stewart Germann: Ensure Your Franchise Purchase is Affordable 18 Kate Groom: Five Key Questions for your Financial Due Diligence

eInvoicing

26 Robert Toth: This is My Land - Or is it? Territory and Online Sales Issues in Franchising 50 Phil Chapman: Unpacking Your Franchise Finance Options 54 58

6 business franchise MAGAZINE

Peter Buckingham: “Because it has Always Been Done that Way”... The 8 Most Expensive Words in the English Language Mark Stockwell: eInvoicing: the Newest Trend on the Market

also in this issue: 7-Eleven...............................................................................................................................68 Andrew Barton........................................................................................... IFC, 68

Snapshot 16 Fasta Pasta: Franchising Success in a Well Balanced Business

Aramex..................................................................................................................................68 Banjo’s.......................................................................................................................... 57, 68 BK’s Takeaway............................................................................................................. 69

56 Price Attack: Price Attack Braces to Open Six New Stores

Brumby’s......................................................................................................................3, 68 Centrestage Dancewear........................................................................... 69 Deckseal................................................................................................................... 49, 69

Feature Supplement Trending Franchises 2022

Donut King Mobile....................................................................................4, 69 Dymocks Tutoring.............................................................................................. 69

Ecomist................................................................................................................................. 70 Infinity Martial Arts............................................................................................ 70 InXpress............................................................................................................................... 70 IP Partnership............................................................................................................. 65 Jejak Graphics............................................................................................................ 65 Jim’s Pool Care Mobile Pool Shops......................................... 71 Just Cuts.............................................................................................................................. 71 KUMON Education............................................................................................. 71

In every issue

Franchisee in Action

32 What’s New! Announcements from the Industry 34 Franchising Feature Trending Franchises 2022

44 SNAP Print and Design: Making the Right Decision on A Franchise

Expert Advice 36 Sara Pantaleo: How to Maintain a Successful Family Franchise 40 Doug Downer: The Four Best Franchise Sector Opportunities 42 Matt John and Katherine Ruiz: The Anatomy of a Brand 46 Brian Keen: New Franchising Post Covid

Snapshot 38 My Cabin Mate: My Cabin Mate Introduces Flexible Cabin-Rental Business Opportunity 48 Hydraulink: What to Look for When Buying a Successful Franchise

Laser Clinics Australia.................................................................................... 71 Magnetite Windows....................................................................................... 71 Nene Chicken..................................................................................................29, 72 Pack & Send................................................................................................................... 72 Papparich............................................................................................................... 39, 72 Ram’s ......................................................................................................................OBC, 72 Ryco 24•7............................................................................................................................ 73 Safety Navigator..........................................................................................30, 65 Shop Insurance........................................................................................................ 65 Snap-On Tools .............................................................................................30, 73 Thermawood.............................................................................................................. 73

Movement moves into Doonside with the opening of its first gym - Snap Fitness

Swim school franchises looking up after lockdown Enrolments at JUMP! Swim Schools in Victoria have risen 34% when compared to the same time last year, with the swim franchise now boasting 50 swim schools across the country. New franchise locations were also going strong, with four new sites opening in November – Mernda West, Noble Park and Caroline Springs in Victoria along with Richlands in Queensland. A further three sites are in development at Armstrong Creek (VIC), Tarneit (VIC) and Marsden Park (NSW). JUMP! Swim School CEO Mark Collins said parents were quick to return children to swimming lessons and have clearly recognised it’s critical to get kids skills back to a safe level. “Parents are keen to get their children back to activities and recognise that swimming skills are very important. We’ve definitely noticed a drop in swim skills due to lockdowns so we’re so happy that parents are getting kids straight back to the pool.

One hundred and ten days after their original opening date in April, four local Doonside residents opened the doors to Doonside’s first ever gym, Snap Fitness Doonside on 11 October. Snap Fitness Doonside Franchisee Michael Georgy said the idea to open a gym in Doonside in Sydney’s greater west, had been in the works for many years with the opportunity coming to fruition almost three years ago. “Growing up in Doonside, we understand the area and identified a gap in the market and a need for a community location where people could gather together to socialise, exercise, and be a place for the youth in the region to come and spend their time,” he said. “We researched a range of 24-hour gym and fitness franchises, looking for something more than just a gym. Snap Fitness offered us and our potential members a premium brand – from the equipment, facility and fit out, to the support – it was very evident that Snap Fitness was the way to go.” “We waited 110 days to open the gym, but since opening our doors almost one month ago, our members have been excellent at supporting our requirements to continue operations under the current COVID restrictions, from cleanliness to top-notch safety.”

“The number of new franchise enquiries has also risen significantly. This is due to a range of different factor and motivations. Some people are looking to find better work-life balance after lockdowns, some are looking to diversify their businesses, others are looking to do something more meaningful and rewarding.”

Snap Fitness Doonside boasts state-of-the-art features including:

Mark said there were still plenty of opportunities for those interested in exploring a JUMP! franchise.

• Brand new Technogym equipment of Olympic standards

“We’re in growth mode – swim schools can barely keep up with demand and we’re eager to find more like-minded franchisees to partner with as we growth the network.” For more information visit: https://jumpswimschools.com.au/ franchise-opportunities/ 8 business franchise MAGAZINE

• Crowd DJ for music selection by members • Premium classes

• Beauty Bars in the female bathrooms Snap Fitness is the world’s most rewarding 24/7 fitness concept with over 2,000 clubs open or scheduled for development in over 20 countries. Visit www.snapfitness.com/au/ to find out more.

Club Pilates expands nationally with agreements signed across major markets

the demand. Worldwide, Club Pilates is experiencing an impressive growth trajectory as the brand has more than 1000+ licensed locations across the globe.

Club Pilates, a reformer-based premium

As Australia’s fitness-minded consumers

Pilates brand, announced it has signed

continue to broaden their workout

multiple agreements across three major

preferences with more mind and body-

states, positioning them for national

based principles, Club Pilates Australia, is

expansion.

starting its national expansion to meet

With a Master Franchise Agreement signed for 50 locations, the goal is to open all in grade A locations across major markets in Australia in the next 5 years. Covid 19 has drawn people’s attention to the benefits of living a healthy/active lifestyle, with Pilates providing a sound foundation for a strong mind and body. A new approach to what has historically been an elitist and inaccessible form of fitness, Club Pilates, globally, has played a major role in educating people that Pilates is in fact for everybody and every body. “As Australia begins to reopen, we are seeing an influx of franchise inquiries many from Australians returning from the U.S. where they have seen how successful and effective the model is in practice” says CEO Brendan James. “With our first movers, they are getting to cherry pick out of our very best locations’. For more information on Club Pilates franchise opportunities, get in touch with Nichola Stevenson regarding the release of Tier 1 locations nichola@clubpilates.com.au.

Red Sparrow Pizza Summer Yarra Valley Pop up Spend this summer with Red Sparrow Pizza and Napoleone Cider. The duo has teamed up for a summer of wood fired vegan pizza and fresh cider in the Yarra Valley, Victoria. Red Sparrow Pizza are bringing the heat with their unrivalled vegan pizzas each weekend. Expect 100% woodfired pizzas made with hand stretched long fermented dough, classic toppings like pepperoni and new favourites – the cheeseburger pizza and a couple of pints of ice-cold cider - naturally vegan friendly! This pop-up joins the new Red Sparrow Pizza delivery kitchen located in Kensington and their two restaurants in Prahran and Collingwood to make four vegan pizza spots around Melbourne this summer. Red Sparrow Pizza has cemented its place in the market, picking up a world-wide following since their inception just over three years ago! They have become a

standout, popular vegan pizza restaurant across Melbourne and there’s no stopping this ethically proud pizza powerhouse. They spread love with their famous San Marzano tomato base, and slinging plantbased chicken wings or “Not Wings” coated in either hot sauce or BBQ. Irrefutably, pizza will always be consistently loved in all shapes and sizes, which provides an exceptional reason for eager business owners to get involved in their expansion. Earlier this year, Red Sparrow Pizza partnered with DC Strategy to bring their franchise goals to life. The all-in-one franchise firm has guided the Red Sparrow Pizza team through the initial stages of their tailored franchise project and will now assist the brand with the franchise recruitment and marketing across Australia. www.redsparrowpizza.com/franchise business franchise MAGAZINE 9

cover story: Roll’d Vietnamese

Join the franchise family Now, with over 20 new stores slated for 2022 and an extensive omnichannel strategy that includes B2B sales and new drone delivery, the team are investing equally in providing stronger career pathways and opportunities for onboarding Roll’d Vietnamese franchisees and staff. Since the inception of the brand, Roll’d Vietnamese have offered ongoing support to its franchise network inclusive of first-time business owners, to multi-site investors. This includes on-going training and short up-skilling courses to better equip staff with skills that are valuable both in and outside the store environment. In a bid to open up further opportunities for young Australians, the team are taking their recruitment strategy to the next level, having recently paired with The Institute of Training and Further Education to tailor a suite of qualifications to suit individual employees. Pictured Above: Mama Hoang (left) and Quinnie - Corporate Store Operations / Franchisee (right)

From studying to become a high school teacher to immersing herself within the family business, Quynh-Anh Hoang, known affectionately as Quinnie, sister of Roll’d Vietnamese founder and CEO Bao Hoang, saw the rapid growth of Roll’d Vietnamese and trusted her gut feeling to get involved. Having grown up in a Vietnamese family, the Hoang children knew exactly how fresh and healthy Vietnamese food is, although lacking popularity of Vietnamese cuisine across Australia left it in the shadows of other prominent takeaway options. Their shared vision to reshape the Australian-Vietnamese dining experience remains a source of inspiration for Roll’d Vietnamese, who as a team collectively continue to advocate for food diplomacy, offer career growth opportunities and develop a strong mutual understanding of cultural differences. Quinnie, who owns four Roll’d Franchises across Victoria and Queensland, describes her Roll’d Vietnamese journey as one dedicated to service, education and passion, a philosophy she brings into her stores every day and encourages amongst her team members, who she calls family. In good Vietnamese fashion, all on-boarding Roll’d franchisees are welcomed into a the ‘Roll’d family’, a community of likeminded individuals and extension of the Hoang’s family heritage. Having adopted their parents strong work ethic and appreciation for Vietnamese culture has meant the Roll’d Vietnamese team have fostered a working environment built on patience, empathy, forgiveness, compassion, as taught in the home by the Hoang parents. 10 business franchise MAGAZINE

The new recruitment strategy is intensely focused on forging stronger career development pathways that supports the next generation of hospitality workers, by putting them through short courses and full qualifications to strengthen and develop important skills suited to hospitality and beyond. “Our role is to give the franchisees everything they need to succeed and provide on-going support. It’s important for prospective franchisees to ask themselves why they’re investing in a Roll’d franchise. We believe that profit is a by-product and if you do things well and with our values at heart, you’ll be successful. Being in the Roll’d family is about being a part of something special and being a trailblazer, because we’re a young business everyone in the franchise network has the opportunity to facilitate change and see their future and the future of Roll’d grow,” Says Quinnie. As a proud business that offers equal opportunity, the new recruitment strategy focuses more on the capacity and willingness to learn, rather than existing skills or experience. “Our door is open for people from all walks of life. It’s not about having a longstanding background in hospitality, but rather our approach is about people who have a willingness to learn, who are hard-working and invested in building a team.

INTERVIEW WITH

VENICE PHAN

Bao Hoang

CEO / Co-founder

THE NATIONAL FRANCHISE MANAGER & FRANCHISEE OF ROLL’D PACIFIC SQUARE �NSW�

How long have you been working with Roll’d Vietnamese? What were you doing prior to franchising? I joined Roll’d Vietnamese back in 2013 when they had just four stores in Melbourne’s CBD, and I was fortunate enough to assist in-store operations at the second store. Now, I am in the 8th year with Roll'd Vietnamese and still counting as my passion continues to grow with so many opportunities and challenges waiting for me to unlock. When I ﬁrst joined, Roll’d Vietnamese was still a new concept of fast Vietnamese food that ‘wrapped in freshness, daily’ (our old slogan). Not only was I impressed with the brilliant and e�cient operations that convert fresh Vietnamese fresh into a fast but fresh concept (our average speed of service is under 4 minutes, and we still manage to deliver the fresh and ﬂavoursome essence of Vietnamese cuisine), I was also amazed by the entrepreneurial ambition of our founders demonstrated by an enormous expansion plan across Victoria, ACT, Queensland, New South Wales, and Western Australia. During the early stage of the expansion, I had the privilege to assist with store openings, training and operations interstate. The most considerable milestone for me remains my move to New South Wales from Victoria to assist with the expansion in this state. This opportunity has sharpened my operational skills and knowledge and remains such a strong foundation for my current career in franchising and investing in my own Roll'd Vietnamese store. I am lucky enough to represent Roll’d Vietnamese as a Franchisor while acting as a Franchisee. This advantage meVietnamese to walk in both shoes to understand concerns Being a part of enables the Roll’d family is about sticking to the and expectations to good deliver the most relevant support. basics of providing Vietnamese food, good customer service and

makingare it a memorable experience for each and every customer,” says What the biggest challenge faced Quinnie. by prospective franchisees? From my experience a number of franchisee candidates, finance Big picture thinking,assisting flexibility and long-term strategies has allowed is probably the first and foremost challenge that may postpone people’s the brand to cultivate an environment to inspire staff through on-going dreams. Understanding finance is a key ma�er. Roll'd Vietnamese currently support, new B2B opportunities and a range of store These formats to choose have preferred status with some financial institutions. brokers have successfully assisted many of our current franchisees with secured finance from. for their stores and may assist potential candidates.

Equally innovative as adaptable, Roll’d Vietnamese has shown great How hasinCovid a�ected flexibility its business model,Franchising? offering a variety of store models for The outbreak of Covid has had signiﬁcant economic, political and prospective franchisees to choose from: traditional retail store fronts, social impact worldwide and because of this, we see many including kiosks in foodfeeling precincts, high-street stores, concessions with prospective franchisees apprehensive in investing. supermarkets and the Roll’d Runner (Roll’d’s food truck).

Although Covid has had a damaging e�ect on the economy of many Alongside businesses, multiple store options, strategy Australian we format are hopeful that Roll’d’s Australianew will business recover greatly.

is intensely focused on expansive omnichannels, with each store model

We are conﬁdent that our business leaders, including Roll’d Vietnamese having the to supplement revenueon through new FMCG founder andopportunity CEO, Bao Hoang, who is a member the Australian products and the Grab-and-Go range available in Coles Supermarkets. Governments National COVID-19 Coordination Commission, has future-proofed our business to ensure a secure future, while As Roll’d Vietnamese power ahead in the Australian market reducing the negative economic impacts of the health crisis. and In 2020, Roll'd Vietnamese several incentives to assist with sales continue to develop deeperlaunched relationships with more Australians, Roll’d and job maintenance, the Roll’d to Runner, Roll'd Roll'd Meal are also looking aheadsuch withasaspiration expand intoDelivery, international Box; the head o�ce sta� were deployed to assist Roll'd stores during the markets including the USA, New Zealand, Ireland, Japan thewe UK. lockdown to encourage franchisees to keep their stores openand while weathered the worst of the pandemic.

About Roll’d Vietnamese:

Further to this, Roll’d Vietnamese proudly opened 10 new stores, serving almost 4.3M hungry customers during the pandemic and welcoming existing Franchisees to join our multi-site owner club, A proud Vietnamese culture, focus on family, bringing the multi-site owner rate up to 33%.

supporting franchisees and delivering healthy bites We saw a number of corporate store managers step up to become is at the heart of everything behind Australian QSR their own bosses and continue to expand our o�ce support time. leaders Roll’d Vietnamese. learnt One ofWhat the fewhave genuineyou family-run QSRover the past 12 months? One of the Vietnamese most valuable things I have personally learnt during 2020 is businesses, Roll’d has remained to recognise opportunities are always available, even throughout crisis. passionate about culture and forging longstanding with itsand franchisees sinceFranchisees its Thisrelationships applies to myself ten of our who opened theiropened own stores in the (most) challenging first store in Melbourne’s CBD back in 2012. year of business. Success comes to those who see the right opportunities at the right

Roll’dtime, Vietnamese continues toenough honourtothemake historic and and dedicate 'all-in' are determined decision, success theirand business. proudinto rootsthe of the Hoangoffamily their Vietnamese heritage through authentic Vietnamese food, recipes and Once you are a part of the Roll’d Vietnamese family, we guarantee strongyou cultural traditions. are greatly supported and set you up for success. Our corporate team will walk the journey with you, because ﬁrmly believe the

Not only has thisofenabled the QSR leaders remain atofthe forefront of success our Franchisees is thetosuccess Roll'd Vietnamese. Australian healthy takeaway, but it has also enabled the brand to flourish into aWhat range ofadvice new omnichannel bringing healthy Vietnamese wouldstrategies, you give those looking to food to more Australians, keep staffVietnamese in reliable employment and excitingly purchasing a Roll’d franchise? prepare forofinternational expansion off the back of the pandemic. One the most frequently asked questions is 'Do I need to have experience in food and beverage to become Roll'd Vietnamese

With over 1,000 locations pick having up a fresh fix of Mama-Hoang inspired Franchisees?' and to while experience in hospitality is advantageous, it isRoll’d by noSoldiers®, means compulsory. delights, including famed steamy Vietnamese Phở soups, crisp Gỏi salads, Bánh Mì baguette, pantry items, Grab-and-Go meals, Instead, we seek franchise partners who ﬁt into our strong brand condiments, Vietnamese is an incredible story of strong familyfor success. values Roll’d and possess passion, commitment and a hunger ethics and determination.

We recommend franchise candidates do their research and familiarise

Led bythemselves Founder andwith CEO,the BaoRoll’d Hoang,Vietnamese Roll’d Vietnamese passionbrandremains prior toaapplication. drivenThat business, withtalking Hoang’stoparents keeping a hand every that’s stages involves our Franchisees whoinare at Phở di�erent of the franchising journey to understand what it takes to become served. their own boss, consulting with professional business advisors,

and solicitors assist decision Now, accountants, his sister, Quynh-Anh Hoang is to leading thewith corporate armmaking. of Roll’d We areand dedicated to supporting our franchisees from the begin Vietnamese championing the franchising space, with four Roll’d of their Roll’d Vietnamese journey and are happy to provide Vietnamese franchises under her own belt. assistance and guidance in the decision-making process.

scan now and learn more AUGUST 26 � 6PM�9PM or contact our

FRANCHISE INFO EVENING.

OR TUNE IN FR OM I N T E R S T ATE NT N SW ,

C, VI

SCAN QR CODE venice phan TO REGISTER venice@rolld.com.au ONLINE NOW!

national franchise manager:

LIVE IN MELBOURNE! , AC

T, WA, S

business franchise MAGAZINE 11

franchising council of australia (fca)

Franchising primed to lead small business recovery in 2022 In one of the most difficult economic environments ever experienced by Australian business, both franchisors and franchisees have had to demonstrate resilience, adaptability and determination to push their businesses through the challenges. The pandemic and associated restrictions disproportionately affected geographic areas and some niche markets, but franchising continued to demonstrate its strength as a business model. While coronavirus lockdowns saw activity shrink sharply in the third quarter of 2021, accelerated vaccination rates have since 12 business franchise MAGAZINE

Mary Aldred is the CEO of the Franchise Council of Australia, the peak body for the nation’s $155 billion franchise sector. Mary commenced in the role in April 2018, bringing with her extensive experience across government, industry and the corporate sectors. As CEO, Mary has led the FCA in developing and delivering strategic priorities to strengthen the FCA’s role as an effective peak business organisation and advocate for a complaint, sustainable and profitable franchise sector. Franchise Council of Australia: Phone: 03 9508 0888 | Email: info@franchise.org.au | Web: www.franchise.org.au

allowed the Australian economy to reopen and consumption is rising. The Reserve Bank of Australia forecasts that the rapid bounce back in domestic demand will continue as restrictions are further eased and Australia is projected to have greater economic growth in 2022 than most OECD countries.* The September Quarter 2021 Australian

Franchise Business “Pulse Check” survey showed a significant rebound in business confidence, with 76% of respondents optimistic about the year ahead, compared with only 22% in the June quarter. The FCA is committed to continuing to work with government and policymakers to ensure that franchising remains the most successful model of small business ownership

in Australia. Towards achieving that, the FCA will maintain focus on public advocacy and business support on the issues that are important to our members. After many months of restrictions on events, we are looking forward to bringing you the 2021-22 National Franchise Convention in Melbourne in April 2022. A highlight will be the keynote address by leading demographer, Bernard Salt on emerging trends as Australia rebuilds and rewards businesses that are bold, proficient, agile and determined. Another standout of the 2021-22 NFC program will be the entrepreneurial story of co-founder of Catch of the Day, Menulog, Scoopon and Luxury Escapes, Gabby Leibovich. This really will be an unmissable opportunity to gather to share ideas, experiences and knowledge of strategies for consolidation, revitalisation, innovation and growth in a vastly changed business environment. Find out more at www. nationalfranchiseconvention.org.au

“

The FCA’s delayed Regional Revitalisation Initiative also will be relaunched in early 2022 to promote franchising as an efficient and innovative means of addressing service and small business ownership gaps in regional towns across Australia .

”

The FCA will also build on its successful 2021 program of issues-based webinars to again provide the opportunity for members to meet at face-to-face to events for networking and information exchange, as well as continuing to offer online events. The FCA’s delayed Regional Revitalisation Initiative also will be relaunched in early 2022 to promote franchising as an efficient and innovative means of addressing service and small business ownership gaps in regional towns across Australia. The Regional Revitalisation Initiative is even more relevant now with Covid providing the catalyst for many people to relocate from capital cities to nearby regions. It provides renewed incentive for franchise systems to look outside the metro areas as they pursue network growth. The focus of the initiative in 2022 will be on linking franchise members, government facilitators and prospective local franchise operators to spark a new wave of small business expansion to the benefit of regional communities across the nation. And we know that whether they are located in metropolitan or regional Australia, businesses that are part of a franchise network continue to outperform many other parts of the small-medium business sector. The FCA is optimistic that the innovation and resilience demonstrated by franchised businesses over the past two years will ensure that they will be at the forefront of national recovery in 2022. v Note: * IMF WEO October 2021.

business franchise MAGAZINE 13

expert advice: Stewart Germann | Franchising Lawyer | Auckland, New Zealand

ENSURE YOUR FRANCHISE PURCHASE IS AFFORDABLE Franchising as a method of marketing goods and services is exciting and there are many business opportunities available. It is essential for any prospective franchisee to look carefully at a business opportunity which involves carrying out due diligence. Purchasing a new Franchise system and being one of the first six franchisees is often exciting, however, great care must be taken. Trending franchises which may be appealing are often is in the fitness industry and food. For fitness, the choice is extensive – consider Anytime Fitness, Snap Fitness, F45, 9-Round. Another area is laser skin clinics and a robust system is Australian Skin Clinic. Once a franchisee has identified a particular business to buy then he or she should consult with an accountant and an experienced franchising lawyer. The choice of businesses available is huge – for

example, you could purchase a full format business franchise system like Coffee Club or Domino’s Pizza, or you could purchase a franchise service like Jim’s Mowing or VIP Home Services. Whatever system you want to purchase, you must ensure that you can afford the purchase price which would include goodwill, plant fittings and fixtures, and the stock for an existing business. If you elect to purchase a greenfields opportunity then you will have to pay the upfront franchise fee to the franchisor and those fees differ considerably from $5,000 or $10,000 for a service franchise to $50,000 for a full business format franchise.

Process The usual process starts with executing a confidentiality agreement. If you are buying an existing business through a business broker you will be provided with an information memorandum. Whatever you purchase, make sure you can afford the total purchase price including having a working capital provision to cover upfront lease rental payments, legal and accounting fees and money in the bank to get you through the first three months.

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Whatever system you “ want to purchase, you must ensure that you can afford the purchase price which would include goodwill, plant fittings and fixtures, and the stock for an existing business.

”

Franchise Agreement The key legal document is the franchise agreement. Many clauses which are usually included in the agreement include the following: • Grant of franchise • Term of the franchise • Rights of renewal of term • Obligation to pay royalties and advertising fees to the franchisor • Minimum performance criteria • Good faith obligations on the part of a franchisee and the franchisor • Not to prejudice the franchisor’s intellectual property • Customer database and privacy • Customer complaints • Franchisor’s obligation to conduct extensive training Stewart Germann founded Stewart Germann Law Office (SGL) in 1993 as a boutique law firm at Auckland, New Zealand, specialising in franchising, licensing and business law. Stewart has over 40 years’ experience in franchising law and acts for franchisors in New Zealand, Australia, USA and the UK. SGL also act for franchisees and provides legal advice. Stewart has spoken at franchising conferences in New Zealand, Australia, Italy, South Korea and USA and he was on the Board of the Supplier Forum of the International Franchise Association (“IFA”) for 6 years until March 2007. Email: stewart@germann.co.nz | Web: www.germann.co.nz

Most of the banks are used to franchises, especially Westpac and ANZ. With very well-known and successful systems, banks are happy to provide finance subject to a satisfactory assets and liabilities statement from the prospective franchisee and cashflow forecasts. It is good to borrow from a bank when purchasing a franchise as that will ensure an ongoing commitment and discipline with the bank in relation to repayments; but don’t over-extend yourself. There is nothing worse than feeling pressured to pay creditors with no buffer. Banks will usually require loans for franchising repaid within five years so your forecasting must build that time frame into account. Good cash flow management is essential for

any business. Of course, due regard must be given to any specific legal requirements of the franchise system. For example, if you were purchase a business involving food there are strict regulations in relation to food hygiene and food management. An important point to note in regard to today’s world of multi-communications is you must always be aware of the power of social media, and especially Facebook. Franchising is well understood and reliable in both New Zealand and Australia. It covers a wide range of industry categories and subsectors like retail trade, accommodation and food services, and administration and support services.

• Franchisor’s obligation to provide the manuals which should include the operating manual and health and safety manuals • Dispute resolution recommending mediation Unlike New Zealand, Australia is more regulated with a mandatory disclosure regime. Prospective franchisees can place full reliance on the disclosure document and its contents. Therefore, all statements and representations made by a franchisor must be true and able to be substantiated. To go into franchising, the message is clear – do your homework by way of due diligence, ask the right questions of a franchisor, have a bank behind you which provides necessary finance, and obtain expert accounting, taxation and legal advice. A monetary investment in the due diligence process is essential as you need to know what you are getting into and what your continuing obligations are. However, above all – do not over-extend yourself by paying too much for a franchised business when you really cannot afford. v

snapshot: Fasta Pasta

Franchising success in A well balanced business The company continues to “ evolve and get better. It just keeps building, the growth is strong and steady.

”

Foti Zabanias, Fasta Pasta Franchisee.

Fasta Pasta’s balanced business plan has seen it and its franchisees enjoy great success. For over 35 years, it has been delivering authentic home cooked pasta along with a variety of other dishes as well as great service and affordable prices. Today, Fasta Pasta continues to focus on fresh pasta and new Italian inspired contemporary dishes using premium local ingredients. The result is food that’s full of flavour at affordable prices. Customers enjoy the food and the experience. Franchisees enjoy success. Currently, there are plenty of opportunities for more franchisees to join and share in this ongoing success.

A strong financial balance Over the years, Fasta Pasta has achieved an almost equal balance between the dine-in and takeaway / home delivery segments of the business. This gives franchisees better returns built on a strong, stable financial base and enables them to plan for the future with greater confidence and security.

Italian heritage. Contemporary dining Whilst acknowledging its Italian heritage, Fasta Pasta makes sure it remains contemporary. A new logo and a new menu were developed recently. Now a restaurant refurbishment program headed up by a top interior designer is being undertaken. The quality of the menu and the clean lines of this new look will greatly enhance the dining experience franchisees can provide for customers. 16 business franchise MAGAZINE

Core values and customer satisfaction Fasta Pasta continually develops initiatives to make the business stronger, but it still has an unwavering commitment to its core values of quality food, great service and affordable prices. Testimony to this is the fact that Fasta Pasta has won the Quick Service Restaurant (QSR) of the Year in the prestigious Roy Morgan Customer Satisfaction Awards three times in twelve years.

Italian flavours. Modern Australian menu A central food kitchen enables Fasta Pasta to produce a consistent and wide variety of fresh pasta, sauces, condiments, soups, pizza and new contemporary offerings to keep pace with the ever-changing tastes of customers. On the menu alongside the traditional Italian dishes and pastas are salads, seafood, chicken, beef, and pork main meals. There are also tempting entrees, risottos, pizzas, along with vegetarian, vegan and gluten free options. There truly is something for everyone.

A drinks list to rival the menu Customers can choose white, red or sparkling wines, or mainstream craft and international beers at affordable prices. They can also sip on a cider, a spirit, or an after dinner liqueur. All without the bill shock of over-the-top prices.

Business efficiency with customer service Franchisees can maximise the efficiency and productivity of their restaurants with Fasta Pasta’s customised and integrated Point-of-

Sale (POS) solution. A wide range of data like sales, labour and much more can be viewed in real time. Customers can order from their table or takeaway online and take advantage of special offers from their computer, tablet, or smartphone via the Fasta Pasta App. The POS system streamlines the entire process to make it faster and easier for customers.

A marketing ROI for you One of the strengths of the Fasta Pasta brand over the 35 years has been the cut-through of its marketing, advertising and promotions. Whether on radio, in social media, an instore poster or point of sale item, an outdoor or online banner, every piece is designed with a single purpose, - to achieve a ROI for Fasta Pasta and its franchisees.

A recipe for success If you would like more information about current franchise opportunities, how you can get a franchise on success and succeed as a Fasta Pasta restaurateur, call 1300 172 782 today, or email: franchise@fastapasta.com.au

JOIN HYDRAULINK YOU’D LOOK GREAT IN YELLOW Whether you are looking at operating your own mobile Hydraulink Sales Service Technician business, or would like the opportunity to expand and employ other technicians by owning a Hydraulink Hose Centre - Hydraulink can be the right franchise opportunity for you to grow a successful business of your own with a secure future. Hydraulink has been a trusted brand for the supply and manufacture of high quality hydraulic KRVH DQG ðWWLQJV VLQFH ZLWK RYHU VHUYLFH locations across Australia, New Zealand and Asia 3DFLðF

BUSINESS IS BOOMING AT HYDRAULINK Hydraulink’s services are in high demand. We SURYLGH PRELOH K\GUDXOLF KRVH DQG ðWWLQJV breakdown and repair services for essential, thriving, and growing markets including: manufacturing, waste management, agriculture, construction, transport, marine, mining and materials handling.

LIFE AS A HYDRAULINK FRANCHISEE Our Franchisees look forward to developing new skills and WDNLQJ FRQWURO RI WKHLU FDUHHU (YHU\ GD\ LV GLσHUHQW DV D Hydraulink technician and successful Franchisees come from DOO ZDONV RI OLIH $Q HQJLQHHULQJ TXDOLðFDWLRQ WUDGH VNLOO RU PHFKDQLFDO DSWLWXGH DUH EHQHðFLDO +RZHYHU +\GUDXOLQN KDV IRXQG WKDW WKH PRVW VXFFHVVIXO IUDQFKLVHHV OLNH WR ð[ WKLQJV have a passion for their business, motivation to succeed and provide great customer service.

YOU CAN BE YOUR OWN BOSS IN A HYDRAULINK MOBILE SALES AND SERVICE TECHNICIAN FRANCHISE - STARTING FROM:

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FOR A CONFIDENTIAL DISCUSSION CONTACT: Wayne Abbott, National Franchise Manager - Hydraulink M: + 61 455 478 699 | E: wayne.a@hydraulink.com.au | W: www.joinhydraulink.com

expert advice: Kate Groom | Co-founder and Director | Franchise Accounting and Tax

Five key questions for your financial due diligence Kate Groom is co-founder and director of Franchise Accounting and Tax. She has previously worked for franchisors and as a business adviser. Kate’s focus is on helping clients understand the financial aspects of running a business and on business planning and coaching. She is also a director of a number of ‘not for profits’. https://www.franchiseaccountingandtax.com.au/

Financial due diligence is the process of investigating the financial potential of the franchise you’re interested in and understanding the financial risks. It’s a good idea to get advice from an expert franchise accountant, however it’s also important to know what questions to ask. In this article we’ll highlight some of the important questions a franchise buyer should consider as part of their financial due diligence. No matter how much you love the idea of owning a business, it’s important to assess the financial potential of the franchise. The financial due diligence stage of buying a franchise is where you work out what it will cost to buy the franchise and operate the business. Once you know the costs, you can work out your sales target and assess whether it’s achievable. Good financial due diligence helps reduce the risk of investing your money in a business that can’t deliver the financial results you need. Before you start your financial due diligence you’ll need to obtain some information from the franchisor. You’ll find this information in 18 business franchise MAGAZINE

the Franchise Disclosure Document. Some franchises also provide financial information in the form of a spreadsheet. For financial due diligence, you’ll be looking at the sections that show the costs to set up and operate the franchise, and any information about the financial results of existing franchisees, such as sales and costs. If you’re buying an existing business you will also have the financial results of that business, which you will obtain from the business owner or their broker. It’s important to understand that most franchises don’t provide projections or forecasts of financial results. It will be up to you and your franchise accountant to create financial projections based on the information you have received and your understanding of the business. To help you in your financial due diligence, here are five key questions every franchise buyer should consider.

1. What are the set-up costs? When you buy a franchise you will need to finance the setup costs for the business. It’s important to understand what these costs are, as you’ll need to be able to cover them either with your own funds or by borrowing from a bank or finance company.

“ Good financial due diligence helps reduce the risk of investing your money in a business that can’t deliver the financial results you need.

”

repayments will be, whether this is to a bank or repayment of your own funds invested in the business.

3. How much do you need to make? To properly assess the franchise you need to build your own wages and superannuation into the costs of operating the business. If the business can’t pay you an appropriate wage for the work you do, then no matter how much you love the concept you’ll eventually become frustrated. So it’s a good idea to think about how much you need to cover your basic cost of living, what a reasonable wage is for the work you do, and how much you would like to make in a year or two’s time.

4. What is the sales target? Once you know the costs to operate the business, including your wages and any loan repayments, you can work out the sales revenue that’s needed to cover these costs. You might also want to break this down into the number of customers and the average amount they spend.

In most franchises the set up costs include the following broad categories: • Initial franchise fee • Training fees, including travel and accommodation • Initial marketing fees, for instance to cover local marketing during your first few weeks in business • Fitout of the business premises, or purchase of a vehicle for a mobile business • Equipment necessary to operate the business In addition, you’ll need to cover the costs of legal and accounting advice, set up of your trading structure, and the deposit on a lease if you operate from a physical location. You’ll also need to purchase any necessary opening stock or inventory items.

2. What are the ongoing costs to operate the business? It’s vital that you understand the ongoing costs to operate the business. Without this number it will be impossible to work out your sales target and assess whether the business is likely to be financially viable.

You will find estimates of some operating costs in the disclosure document. Some franchisors provide a lot of helpful detail, others are less clear — which will mean you’ll need to do more research of your own. It’s a great help if the franchisor provides historical information based on the results of existing franchisees. Although every business is different, the main cost categories are: • Stock for sale, raw materials, and so on (often referred to as ‘Cost of Goods Sold’) • Royalty and other fees paid to the franchisor • Rent for your shop or office • Wages and Superannuation for employees • Insurance and workers compensation • Accounting and tax advice • Advertising and marketing • Office expenses, including IT and technology costs • Training and conferences • Motor vehicle expenses • Repairs and maintenance It’s also important to know what your loan

The next question is a very important one. Once you know the target sales level, the question becomes “How confident are you that you can achieve this target and keep the number growing to cover cost increases over the years?” To answer this question you’ll need to talk to existing franchisees and the franchisor. Find out what sales the franchisees are achieving, and what the franchisor will do to help you achieve this target.

5. How long will it take to reach break-even? Break-even is the point at which the sales revenue of the business is sufficient to cover the costs of operation, loan payments and your wages.You’ll need enough money to cover the costs of operation and your living costs until the business is trading above the breakeven each month. Your franchise accountant can help you work this out by preparing a financial forecast and cashflow projection. These five questions will help you develop an understanding of the costs to set up and operate the franchise. The answers will help you assess whether you can afford to buy the business, and whether it can provide you with enough money to live on. While it might seem like a lot of work, the effort is worthwhile as it will increase your chances of success and reduce the risk that you’ll buy into a business that’s not financially viable. v business franchise MAGAZINE 19

profile: Stagecoach pr o file : s u bway ®

Why invest in the Stagecoach franchise? Over the last few years, stimulated by the demand for after-school activities and the growing investment by savvy entrepreneurs, children’s services franchises have grown in popularity. A recent study has revealed that a whopping 77% of parents are happy to invest their hardearned cash in after-school activities for their children*. The majority of those are spending more than £28,000 on their children’s hobbies before they reach the age of 18. Funding cuts in mainstream education have led parents to take matters into their own hands by investing their disposable income in extra-curricular activities for their children. Matthew Wing franchisee and Principal at Stagecoach Performing Arts Chingford can certainly vouch for the increase in parents opting for after-school activities for their children. “I first took over operations of my Stagecoach franchise 11 years ago,” explained Matthew. “Back then, I had 140 students – now I have 440. As a parent of two myself, I understand parents’ frustrations with the apparent lack of performing arts opportunities in schools. Funding is no longer as available as it once was, meaning state educators aren’t able to offer the opportunities they once could. Therefore, it would make sense that more parents than ever are looking into extracurricular performing arts opportunities for their children.”

Passion for making a difference and child enrichment With over 30 years’ experience, we have seen more than one million students unlock their potential, which is something they will value for their whole life. “A key component of running a successful 20 business franchise MAGAZINE

children’s services franchise is a passion for child enrichment and making a difference in the community. Even if you come with no on-the-job experience of working with children, you must be invested in their development and equipping them with the confidence needed to perform in life,” said Andy Knights, COO of Stagecoach Performing Arts.

Brand recognition Stagecoach is the UK’s largest network of extra-curricular performing arts schools for children, with more than 2,000 schools worldwide. In the UK, we are the preferred choice in part-time performing arts for children.** “At Stagecoach, we live by our motto Creative Courage for Life. We feel this truly encompasses our commitment to our students. Our franchisees live and breathe this concept which has a knock-on effect on our network of teachers and assistants,” said Andy. “Stagecoach is one of the most internationally recognised performing arts schools in the world. Their brand position has placed me well in the local community – my schools are known as the best in the area, which has really contributed to the growth of my franchise,” said Matthew.

Training and Support We provide franchisees with ongoing training along with industry-leading support in marketing, customer service, IT and business development. Our tried-and-tested structure enables franchisees to play to their strengths and provides the best possible environment in which to succeed. “As long as you bring passion and commitment to your business, anything you have less experience in, or knowledge of can be taught. We utilise the skill of our franchisees whilst we fill in any gaps in their knowledge through our comprehensive

training programme. It’s a mutually beneficial partnership.”

Trust in our service It’s imperative that parents feel our service and team are credible and trustworthy. At Stagecoach, we are committed to child development and establishing a well-respected and reputable service. Furthermore, we adhere to the strictest child safety policies. 98% of our UK customers would recommend Stagecoach.** With more parents than ever looking to invest in their child’s future and overall happiness, the present looks to be a high time to invest in your own. To find out more about our franchise opportunities in your country, get in touch with us! *Gerard Kelly & Partners, May 2019, Out of school, out of pocket How much do parents spend on extra-curricular activities? **1,006 Interviews, Savanta Brand Tracker, November 2019

For more information visit: www.stagecoachfranchise.com

Stagecoach is the preferred choice in part-time performing arts for children. 1,006 interviews Savanta Brand Tracker, November 2019

OVER 30 YEARS IN PERFORMING ARTS

300 franchisees across 7 countries with 2,000 schools and classes worldwide www.stagecoachfranchise.com

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franchisee in action: Network Pacific

Buying an owners corporation what does it take?

In the financial services industry, property strata management has long been considered a very attractive field to get into. Any building where there are multiple owners must establish an Owners Corporation to manage the routine affairs affecting the common amenities of the building and its surrounds.

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Because our portfolio comprises OC contracts that are already in place, we actually had a guaranteed income stream from Day 1.

”

“

Network Pacific’s induction is formally structured and very well thought out. We spent a lot of time at their offices meeting their people and seeing first-hand how OC management works.

”

It is standard practice for owners corporations to appoint an external manager to handle these responsibilities. Network Pacific Strata Management is one such OC management provider. Established for 27 years, Network Pacific has an extensive portfolio of OC’s under management and recently has franchised its business, allowing new people to enter the industry in a highly supportive manner and take over operational control of a portfolio of OC contracts. The newest franchisee to join Network Pacific is a business duo of Min and Selina. So, Business Franchise Australia set out to find what attracted them to this franchise and what has their experience been like. “At first we were somewhat nervous,” says Min. “We knew very little about owners corporations and so starting out was a big learning curve for us. Network Pacific’s managing director, Stephen Briffa fully understood our apprehensions and went out of his way to help and guide us. “Network Pacific’s induction is formally structured and very well thought out. We spent a lot of time at their offices meeting their people and seeing first-hand how OC management works. We were given real live OC contracts and shown how to carry out each of the dozens of routine tasks and procedures.” Comparing Network Pacific to other similar

franchises, Min says, “Previously, we looked at other alternative pathways into the OC management business, but only Network Pacific showed us how it could work for us. Some others are based on geographic territories, but this does not really work in this industry as many of the new contract opportunities are repeats or referrals from developers and builders. These developers can take on new projects in any location, so being tied to a territory would limit our ability to grow our business. “Our franchise with Network Pacific is portfolio-based, which we own, and the opportunities to grow our portfolio are virtually limitless,” says Min. “In fact, since we started in 2021, we have already added five new OC contracts to our portfolio and expect to increase this by 10% every year. As a result, both our profitability and our capital value are steadily increasing every year.” Speaking of the support they received at the beginning, Min again refers to Network Pacific’s Stephen Briffa. “As I said, Stephen was extremely supportive of us during our investigative, due diligence stage. We were even given a ‘try before you buy’ trial period where we literally worked in the business for a week before we made any commitment to go ahead with the franchise. This gave us great confidence that we, as newcomers to this industry, would not only be suited to this work, but also that we would find it satisfying

and enjoyable on a day-to-day basis. “This exercise, of course, was a two-way street. Network Pacific was investigating us as we were investigating them. They even did a personality profile on us to assess our suitability for this franchise. Luckily for them and for us, this exercise showed us to be suitable, so we are all confident that there is a two-way good fit with this company and this type of work.” Min then explained the steps leading to signing up to buy the franchise. “Although it was a somewhat lengthy process before we signed the franchise agreement” says Min, “we had plenty of time to arrange our finance to make the purchase. This is critical, and we were able to seek our independent advice on strong, detailed documentation that was provided to us by Network Pacific. In fact, the level of detail, especially in terms of actual OC contracts we were buying made obtaining our finance so much easier. “And because our portfolio comprises OC contracts that are already in place, we actually had a guaranteed income stream from Day 1. This really impressed our bankers and was a huge comfort to us as we started out.” So, in summary, Min and Selina have a longterm, financially stable and secure franchise that they are easily able to grow by simply building good relationships with their current clients. And Network Pacific has a carefully selected franchisee whose credentials have been tested and who are on their way to longterm financial success. It’s a win-win all round. v business franchise MAGAZINE 23

profile: Subway®: s u bway ® pr o file

To stay fresh, you have to refresh! After a year of global brand transformation, we asked Subway® Australia and New Zealand Country Director, Geoff Cockerill, to share what’s next for the popular brand and how they’ll continue to capitalise on the momentum they’ve built despite the challenges of a global pandemic. With over 40,000 locations globally, Subway® is the world’s largest restaurant brand, but size doesn’t mean complacency for Geoff and his teams. “I’m proud to say we’ve revitalised more restaurants in 2021 than in any previous year,” says Cockerill, and even more are set to be completed in 2022. Despite the challenges of the pandemic, Geoff says Subway’s global brand transformation has delivered an increase in sales and helped the brand to remain front-of-mind. “Brands have to move to remain culturally relevant and significant in people’s lives,” Geoff says. “It’s important that we always have our finger on the pulse, so we can understand when demand is changing.” In response to that demand, Geoff notes the Subway® menu is “constantly evolving”. “We respond to what we hear, and we work to find new and exciting flavours,” he continued. “To stay fresh, you have to refresh!” For Subway, staying fresh means more nextgeneration restaurants than ever before and an expansion of remote ordering and delivery options that work for guests.

A ‘Fresh forward’ revolution Subway® Australia and New Zealand was one of the first regions to begin rolling out Subway’s bright new image for its stores. Known as ‘Fresh Forward’, the updates include playful décor and wall art, curated music playlists and USB charging stations. It’s a bright, bold shake up that reflects the fun at the heart of the brand. As far as progress goes, Geoff couldn’t be happier. “Even with the challenges of 24 business franchise MAGAZINE

2020,” he concedes, “we hit a milestone of 308 remodellings across Australia and New Zealand.” And, so far, Geoff reports, guests are loving the change. “The fresh look has attracted loads of new guests and even persuaded past guests to taste how things have changed,” Geoff says. “The brand has become even more relevant and significant to Australians. It’s a great feeling.” Since the rollout started in 2017, the brand has modernised over 35% of restaurants across Australia and New Zealand. Geoff says that’s a testament to the confidence and hard work of their Franchisees and Business Development teams. “Their belief in our brand and relentless work have brought this transformation to life.”

New locations across the country Existing restaurants aren’t the only focus of Subway’s growth, Cockerill says. While the brand has been working with existing teams to modernise their offerings, they’ve also been partnering with new franchisees across the country to bring new restaurants to all new guests. In December 2021 alone, Subway® will open 12 new restaurants across Australia and New Zealand. With vaccination rates rising and Australians returning to in-store shopping, Cockerill believes guests will continue looking for the easiest and most accessible option, which serves as solid leveraging to roll out new locations, and new options for ordering, across the franchise.

The food you want, when you want it In a year of economic uncertainty, Geoff spearheaded efforts to find new and innovative ways to get sandwiches, salads, wraps and cookies to guests who were unable to visit a Subway restaurant. “Early on, we introduced delivery options to retain as many guests as possible,” Geoff said. “We engaged with the top delivery providers in the region, and focused on digital solutions for remote ordering.”

That quick pivot paid off. So far, the tactic has proved hugely successful for Subway, and continuing to grow the brand’s presence in the delivery and digital service spaces will be a key priority for 2022. Guests who can reach a store, can also now access a new ‘24-hour window’. Guests place their orders using the Subway®, Australia app and collect them from an express pickup drawer. The first ‘24-hour window’ was installed in Bald Hills, Brisbane, with more set to be rolled out in city centers across Australia. “These innovations ensure our franchisees can attract new guests and drive conversions by offering a steady stream of products in our physical restaurants and through an online experience.”

What’s next for the brand? As health and wellness take centre stage, Geoff believes guests will continue to look for fresh, convenient options they can customise to meet their needs. So, when looking ahead for Subway®, Cockerill has absolute confidence. “There has never been a more exciting time in Subway® Australia and New Zealand! These exiting changes are all part of the Subway brand evolution that’s occurred over the past two years, and the hard work of all our teams means we’re on an upward trajectory.” Anyone interested in learning more about a Subway® franchise can find out more at: subway-franchise.com.

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We love an entrepreneur here at Subway®. So if you think in a fresher way, visit subway-franchise.com

expert advice: Robert Toth | Partner | Marsh Maher Richmond Bennison Lawyers

This land is my land - or is it?

Territory & on line sales issues in Franchising the franchisee can market its services and products.

Exclusive Territory rights The territory granted to a franchisee may be exclusive or non-exclusive. If it is non-exclusive you need to consider the impact on your business and the impact on the value of the business when you sell in the future. Many franchises will offer a territory however many retail franchises do not and only provide a right to operate from a specific site. In some franchise business there is a need for a territory which is part of the rights the franchisee will pass on when they sell the business.

Non-Exclusive As stated often with hospitality and retail type franchises, there is no area or territory at all. For example, in the CBD you might see four or five 7 Eleven stores all in close proximity to each other and all able to compete with each other. The franchise is granted for that site and cannot move without the approval of the franchisor.

When purchasing a franchise many agreements provide the franchisee an exclusive territory set out by way of a map or postcodes or other description of an area or region in which the Franchisor and other franchisees will not compete with the Franchisee.

26 business franchise MAGAZINE

The franchisee therefore has the right to market and “farm” customers in that territory or area.

Local Area Marketing (LAM) A LAM is the local area marketing area granted in the agreement which may be different to the defined Territory. Often the LAM is the same as the Territory granted but it may differ. The LAM is the area in which

Where it is non-exclusive another franchisee or the franchisor could open a franchise close to your business and you have no right to object to it. This must be clearly set out in the franchise agreement and the disclosure document. For many services and mobile franchises, it is vital to have a protected territory for the viability of the business. The issue then arises as to how do you know if the territory being offered is right for the Business? The Franchisor ought to have done its demographic and market research to determine the territory required to service the

market and give the franchisee an adequate opportunity to build its business.

First right to take up adjoining territory Even if you are granted a non-exclusive territory you may want to include a special condition that gives you a protected radius within which the franchisor undertakes it will not grant another franchise nor itself operate in. It may also be worth negotiating into your franchise a first right of refusal to take up any adjoining franchise that is offered by the franchisor which will give greater protection to your primary area.

Good Faith issues The Franchising Code applies to all agreements between franchisors and franchisees and requires both parties to act in good faith in their dealings with each other. While the Code does not explicitly define good faith, it can mean any conduct that is harsh, unjust or unreasonable in the circumstances.

Robert Toth is a Partner of Marsh Maher Richmond Bennison Lawyers, with over 35 years’ experience in Franchise, Licensing and Distribution law acting for both local and International franchisors, franchisees and master franchisees and with expertise in dispute resolution. Robert is an Accredited Commercial Law and Franchise Specialist, a member of the Franchise Council of Australia (FCA) and the International Franchise Lawyers Association (IFLA) and regularly writes for franchise and corporate journals online. Contact Robert@mmrb.com.au or even call him on mobile 0412 67 37 57

If a franchisor breaches your exclusive territory rights you can rely on that as a breach of the agreement and also the franchisor not acting in good faith.

Disputes between existing franchisees We recently acted for a franchisor where the franchisees agreed amongst themselves to assist each other to provide services to customers in the other franchisees exclusive territory. This worked well while the franchisees were all cooperative and in agreement however it fell apart when a franchisee continued to do work in another territory without the others knowledge or consent.

This led to issues as to who was entitled to the revenue from that work and who would be liable to pay the royalty and if the franchisee in the territory should bet a cut of the revenue from that work? The franchisor had policies in place in its operations manual regarding a franchisee working in another franchisees territory but even then, the issues caused friction and unrest in the franchise system. The question arose whether the franchisor was obliged to enforce the obligations of each franchisee and prevent a franchise from taking jobs outside their territory. The Franchise Code does not place any positive obligations on a franchisor however, in our view, is based on the good faith

business franchise MAGAZINE 27

expert advice: Robert Toth | Partner | Marsh Maher Richmond Bennison Lawyers

• Details of any profit-sharing arrangements for on line sales that would affect the franchisee, and whether those arrangements may be unilaterally changed by the franchisor.

Franchisor controlling on line sales In this model the franchisor retains control of the online store and sets up and operates the e-commerce platform including fulfillment, marketing, and online customer support. The issue here is that franchisees may feel the franchisor is siphoning local sales from franchisees territories and tsking away sales from their business, especially if the franchisor has company operated stores and they run special on line promotions.

A shared e-commerce model

obligations under the Code we consider a franchisor would be obliged to prevent a franchisee from encroaching into another’s exclusive territory.

The Franchise Code requires franchisors to disclose in their disclosure documents if the franchisee can sell the goods or services on line and if so:

Where the matter could not be resolved either party can instigate the dispute resolution provisions and seek a mediation under the Code.

• any restrictions or conditions on, the franchisee’s ability to make those goods and services available online;

In addition, the franchisee whose territory is being encroached could seek an injunction preventing that conduct although that would be a very costly option and only warranted if there was a lot of money at stake. Hopefully direct discussions would resolve the issue.

• if the goods or services may be made available via a third party website, and if so, any conditions by the franchisor on the franchisee’s use of a third party website; • the extent to which those goods or services may be supplied outside the territory of the franchise.

Franchisor’s need to ensure it has clear policies in place and their agreement is clear about the rights granted.

• details of whether the franchisor or associate of the franchisor; or other franchisees makes, or expects to make, goods or services available online.

Online issues and Territories

Franchisors also need to disclose:

Legally, nothing stops the franchisor from retaining exclusivity over online sales but it has led to distrust by franchisees where the franchisor has total control over the e commerce platform and sales which may take revenue away from the franchisee in their territory.

• If goods or services are available online by the franchisor, (or its associate) or other franchisees the extent to which those goods or services may be supplied in the territory of the franchisee and if via a third party website—the domain name or URL of the third party website.

28 business franchise MAGAZINE

The move now seems to be to a shared e-commerce model particularly due to the shift brought about rapidly by Covid and growth of on line sales where the franchisor may offer a fixed or volume-based agreement to compensate franchisees for on line sales that compete with physical sales to customers in a franchisees territory. Franchisors can help franchisees become an integral part of the e-commerce strategy by integrating online sales within their stores enabling franchisees to place orders through a centralized e-commerce website. The shared model addresses the concerns of franchises that the franchisor is solely gaining the benefit of on line sales to their detriment. Smart franchisors will see the benefit of having franchisees at the centre of their e-commerce success rather than compensating franchisees for their contribution to online sales. So as is usual the devil is in the detail and seeking specialist advice from an experienced franchise law specialist will help you to make an informed decision before you commit and help you to understand your rights. What is my land may also be the land of the franchisor or another franchisee in the system so be aware! v

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30 business franchise MAGAZINE

trending franchises

VOL 16 ISSUE 02 jan/feb 2022

the four best

franchise sector opportunities

the anatomy of a brand how to maintain a successful family franchise

making the right decision on a franchise business franchise MAGAZINE 31

franchising feature

Incredible offer for Stormer Music franchise partners To celebrate this fantastic partnership, Stormer Music has announced they are offering the first five franchise partners a premium upgrade on all studio gear. “We’ve played and taught on Yamaha gear since we started our business and are so excited to be able to partner with them to keep up that tradition and ensure our students are given the highest quality education on the highest quality instruments available”, states CEO at Stormer Music, Phil Stormer.

Yamaha Music, the world’s leading musical instrument manufacturer, and Stormer Music are excited to announce an exclusive brand education partnership that is a first of its kind. Both brands have a passion for music education to be done right and effectively.

Stormer Music also partners with other amazing and reputable brands such as the Australian Institute of Music, Ernie Ball, Australian Music Therapy Association, Western Sydney University, Home Education Association Inc., and Brightside Music. Music has seen a significant increase in interest as people have sought after more meaning and joy in their lives. Music has been a place of joy and solace, particularly for young people who have struggled during the lockdown saga.

to Yamaha gear and resources, allowing students a gateway to

With successfully implementing their systems, processes and classes to run fully online, Stormer Music has doubled in size during the last year with three new schools opening.

advanced music learning.

Visit: https://www.stormermusic.com.au/music-news-sydney/

The partnership will allow all Stormer Music schools to have access

CouriersPlease adds value to customers with Optus and Thinxtra-powered IoT asset tracking According to Phil Reid, Chief Operating Officer at CouriersPlease, the company’s growth has also seen transport cages – which carry from 60 to 600 packages each – increasingly disappearing due to theft or being left sitting at customers’ facilities, leading to its deploying of Optus’ Thinxtrapowered IoT solution.

Parcel delivery service CouriersPlease has

CouriersPlease delivers across Australia

deployed Internet of Things (IoT) asset

through its 850 franchises and 350 delivery

tracking technology from Optus, running

partners. The company has seen an 80%

on Thinxtra’s 0G Network and devices,

increase in business in the last two years as

to support its business growth, as well as

a result of the online shopping boom, and

reduce instances of lost transportation

now moves more than 30 million parcels

Reid says, “We have doubled our assets, and that introduces increased risk. As our business continues to expand, it has become crucial we can track their whereabouts in real time. This will nullify losses of the expensive cages, which cost $1,000 per unit, while allowing us to keep pace with higher volumes of deliveries. We looked at various vendors, including 4G options, and partnered with Optus and Thinxtra as they offered collaborative asset tracking backed by battery powered LPWAN-based IoT sensors, that we don’t need to mess with or replace for years, making it an extremely cost-effective value proposition.”

cages and operating costs.

annually.

https://www.couriersplease.com.au/

32 business franchise MAGAZINE

Pinot & Picasso is Australia’s #1 paint and sip franchise

SpeedFit Franchise Opens New Store in ACT Australia’s largest EMS (electronic muscle stimulation) personal training franchise company, SpeedFit, continues to expand nationally with its first location opening Kingston, ACT on Monday 6th December, bringing the total number of open With a BYO twist, Pinot & Picasso has had exponential growth since opening in 2018, with over 60 studios now successfully operating across Australia and New Zealand.

studios in the chain to 27. Despite lockdowns across the country, SpeedFit has continued to grow and open new studios as more and more people turn to this

This must-try creative experience allows for all artistic abilities to let their imagination run wild, in a permanent, purpose-built studio with help from a professional artist. Leaning more towards the Pinot than the Picasso, each session is filled with laughter, music that makes you sing, and the gratifying surprise at the end of the class when you realise you created an artwork that looks far better than you expected.

efficient, 20 minute workout for their health & wellness fix.

The success of this franchise can be attributed to a low-initial investment, minimal ongoing overheads, a new age approach for positive work culture and of course, the popularity of the sessions. With a HQ team of experts, the success of the company has allowed the head office team to double in size over the past year, ensuring every aspect of the business is managed and accessible in-house. Pinot & Picasso have created a supportive community for their franchisees, encouraging them; “you don’t have to be the smartest person in the room, but they can be the most dedicated and successful” Founder, James Crowe. For too long, people have worked full-time jobs that they don’t enjoy. With the Pinot & Picasso business model, you can choose the hours you work, turnover triple figures yearly and wake up every day to a career, side-hustle or investment that fulfils you.

is the future of fitness and after researching everything there was

If you’re interested in franchising with Pinot & Picasso please enquire here: https://www.pinotandpicasso.com.au/franchise/

The new SpeedFit studio is a first for the ACT and will be owned and operated by local Canberra businesswoman and health enthusiast, Lanette Helene. Lanette has spent the last 26 years working in the health space as a Pilates instructor and is the owner of seven Pilates studios across Canberra. Lanette Helene, Owner of SpeedFit, Kingston, ACT, said, “SpeedFit to know about EMS, I knew it was also my future. Even before I had tried a session for myself, I knew I wanted to become a franchisee. Matej is very clear with his passion and drive for the business, and it reminded me of me.” Matej Varhalik, CEO and cofounder of SpeedFit, has welcomed this addition to the franchise, “It is a great thrill to see the SpeedFit brand expanding across Australia...Based on my own personal experience with EMS, I have always been passionate about introducing more Australians to this way of training as it can have so many applications across a wide range of ages. I am pleased to see us now entering the Australian Capital Territory (ACT) and am excited to have Lanette leading the way.” For franchise enquiries please contact: franchise@speedfit.com.au business franchise MAGAZINE 33

franchising feature

FEATURE ARTICLE

Trending Franchises of

2022

Welcome to Trending Franchises of 2022, a shortlist of the most successful franchises to invest in the coming year. The past two years have brought unique challenges to franchise businesses across the Australia and New Zealand, and we have compiled a list of industries that have proven to supply a popular product and a resilient marketing model despite the effects of covid19, but in some cases have, in fact, thrived under lockdowns, and have brought a new successful supply and demand opportunities to the market.

Aged At-Home Care The need for aged at-home care has grown exponentially over the last two years. In 2021, we featured care-giving as a prized need in the community. As families have been separated due to travel restrictions, and new at-home work has brought pressures of juggling caregiving and work more difficult, at-home care for seniors, children or vulnerable persons has created a need for reliable and experienced at-home care services. Our recent feature on local franchise Home Caring highlighted the opportunity to provide an important and compassionate service while also serving as a profitable business model. These services not only offer a sustainable model - with demand being high with several excellent and established franchises to choose from, but also stay especially relevant in our current climate, with a national focus on health for the more vulnerable in the community. 34 business franchise MAGAZINE

Home Caring (which offers a 50/50 partnership model) allows clients to be entrusted with reliable carers in the comfort of their own home, with personalised care. Home Caring franchise manager, Bill Lockett, says the industry is an ideal one to embark on for any eager franchisee: “Our franchise model works because it gives our franchisees everything they need to build and grow their business, from care industry training to marketing assistance, finance management and skills and recruitment”

As families have been “ separated due to travel restrictions, and new at-home work has brought pressures of juggling caregiving and work more difficult, at-home care for seniors, children or vulnerable persons has created a need for reliable and experienced athome care services.

”

contactless option in a covid-normal world, but are also efficient in an increasingly busy society. The success of this business model is shown as is corabates with a wide range of other goods and services, which provides a buffer if one business declines in popularity and another increases. The flexible nature of the work is also attractive to workers, which attracts workers who both want steady full time work in a structured business model, or for those looking to earn extra money and are happy to work irregular hours to bolster another main job.

Health and Fitness Franchises Outside of life shrouded by the pandemic, health and fitness franchises are a solid model to invest in. This can include health food services, gym franchises, to overall well being industries in a world where people are educated more than ever on how to improve their quality of life.

Domestic Cleaning Services The need for domestic cleaning service has also skyrocketed during the past year. In this edition, we profile 1300 Cleaning Group as one example of the many business franchises that have excelled in recent times, with a market demand that is hard to come by. It is no secret that the property market continues to grow, and so does its need for cleaning services. 1300 Cleaning Group specialises in exterior cleaning, an invaluable service that mostly only professionals can manage. However the need for domestic cleaning has also grown. While families are still separated with tentative border openings and closures, or with working parents juggling remote working where they need extra help, clients look towards a trusted business, with established training and great communication to be entrusted with the utmost professionalism, and an entrusted franchise proves no better model.

goods across the country and overseas, the momentum behind this industry pelts up and shows no sign of slowing down. As Australia’s national post system is snowed under with this new market, often making news headlines or government press conferences surrounding warnings of expected delays. With these delays brings an opportunity for delivery and courier services to thrive. According to statistics conducted by IBIS world statistics, the market size of the Courier Pick-up and Delivery Services industry in Australia has grown 3.2% per year on average between 2016 and 2021. Delivery services are desirable as a safe,

Clients are also curious to try new avenues, and this allows a market to branch out from cookie cutter models that dominated the industry 15 years ago. This industry has room for the most qualified experts or alternatively any new business enthusiast who is ready to embark on a new industry. The perks of entering into the fitness franchise model is the vast variation of options that are open in the market, and can cater to many different demographics. Virtual fitness franchises have also proven to be an adaptive model for those who are restricted with time or travel, with many fitness franchises continuing to implement both options into their model.

According to a report titled “Cleaning Services Market-Global Opportunity Analysis and Industry Forecasts, 2014-2022” published by the Allied Market Research, the global cleaning services market is expected to reach $74,299 million by 2022, growing at a rate of 6.2%. In consideration that the Australian domestic cleaning business is currently worth 12 billion dollars, this is an exciting market for any franchisee (experienced or new) to embark on!

Delivery/Courier Services The seamless induction of courier and delivery services in our day to day lives have most of us wondering how we lived day to day without them. From food delivery, to online shopping, to transporting important business franchise MAGAZINE 35

franchising feature

expert advice: Sara Pantaleo | Deputy Chairperson & Victorian Regional Director of Family Business Australia

How to maintain a successful family franchise On the face of it, a franchisor is an innovative entrepreneur that comes up with a great concept. As their business begins to take off their dream of going bigger becomes more of a reality and in order to scale up their business without investing significant capital, they make the decision to franchise.

As CEO of a franchised chain of Italian restaurants for over 20 years, I oversaw the business grow from twelve restaurants to the largest Italian food licenced restaurant across Australia, with international sites too.

Can you genuinely grow an extensive franchise system without systems, processes and structure?

This involved navigating the business strategies and governance and managing the relationship dynamics of eight different families which had the ownership.

In my experience, you can grow to a certain level. However, you cannot grow to a larger size without solid governance. It is necessary to replicate time and time again and grow nationally and internationally with consistency. The need to have a business structure that protects reputation, Intellectual Property (IP) and nurtures the relationship with the franchisees is crucial. The system also must consider any marketing funds and how these are administered, funds spent and transparency with franchisees. This does not happen by accident. According to the Family Business Survey 2021 by Family Business Australia & Family Business New Zealand and Grant Thornton, transition-ready businesses show more resilience and have better governance. Transition-ready organisations reported: • 50% are more likely to have a documented strategic business plan • >2X more likely to have a formal process for incorporating family values into the formal planning process • >2X more likely to have a family constitution or charter • >2X more likely to hold stakeholder meetings or forums • >2X more likely to have a formal board of directors • 6X more likely to have a formal conflictresolution mechanism • 27% decreased income in the preceding year • 58% increased income in the preceding year

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Three circle model of family business Legend:

1. Family Member

Family

2. Non-family member 3. Family member who world for the business but does not have ownership interest

Business

7 6

Ownership

4. Family member who has ownership interest but does not work for the business 5. Investor/owner 6. Non-family employee wwith an ownership interest 7. Family member, owner and employee

What is Good Governance? A good franchising structure has a clear purpose and vision for the brand and aligns with the head office franchise team, the franchisees, and how the customer is serviced. In addition, it needs a strong compliance culture with all the industry laws, workplace safety, and the Franchise Code of Conduct. It includes having robust business systems, policies and procedures that separate duties and authority but also systems that reward and recognise employee success and nurture a strong culture of collaboration. A good franchising structure has a strong relationship with franchisees and mechanisms for them to be supported, have the opportunity to be heard and align with the franchisor’s strategic goals. Good franchise governance is good business governance. Things such as: 1. Setting culture and how the business behaves 2. Setting realistic executable strategies 3. Understanding and setting level of risk (balancing risk versus opportunity) 4. Clarity and systems for a healthy employment framework – Both at franchisor and franchisee level (some liabilities can be passed to franchisor under the Franchise Code of Conduct) 5. Acting in accordance with the law and making informed decisions 6. Managing relationships of all stakeholders (team, suppliers, franchisees and customers) 7. Ensuring the viability of the business and brand protection (setting measures, tracking and taking action. Crisis Management Planning) Franchisors need to ensure a strong relationship with franchisees and ensure that if conflict or disengagement arises, all the team understands, and everyone knows what their role is.

It is essential to be innovative and aligned with today’s customers so that the franchisees have confidence that their investment continues to have value. But equally important is to never stand still and track, review, assess and adapt.

agreements that deal with the ownership and succession, will ensure that the business will continue for multiple generations.

What if the franchise business is also a family business?

How to set up good business governance

Family-run businesses do not always start with solid systems and processes. They don’t always think about setting up the business structure for expanding to a franchise business.

There are numerous training courses on directorship and governance for businesses.

Unlike corporate organisations, a family business is built on trust and informality by the founder. However, as the business grows and more employees are hired, structures and processes are needed.

So, the effort in building strong governance is worth it and will pay dividends.

In my business, our executive team worked with numerous business advisors, being a family business we also had access to Family Business Australia (FBA) and their resources. v

Formalising ownership structures, power and processes can sometimes stir up resistance in a family business. So, it’s best done early on. Family businesses need two separate sets of rules, one regarding how the family will behave and relate to the organisation and the other regarding how the family will behave and relate in the business. Good family business governance ensures that the family has a strong culture of stewardship, protects the business for future generations to come and ensures that the business strategies are set up for growth and profitability. It also needs to take into consideration the ownership and succession plan. Family businesses need to have robust conflict resolution processes so that disagreements do not impact how the business is run. They need to deal with the family dynamics as well as the business strategy and structure. Having a family charter/constitution sets out what is important to the family and how they will induct family members into the business. Having a business board and/or shareholders

Sara Pantaleo, former CEO of La Porchetta and Deputy Chairperson & Victorian Regional Director of Family Business Australia.

About FBA FBA is a not-for-profit membership association whose purpose is to empower and support family businesses to thrive and prosper for generations to come. Family Business Australia has Accredited Advisors who specialise in assisting family businesses get their structure right and have a variety of online educational courses specifically for family businesses such as the Family Business Governance and Directorship Course and Planning Succession for Family Business. For more information visit www.familybusiness.org.au or call 1800 249 357. business franchise MAGAZINE 37

franchising feature

SNAPSHOT: MY CABIN MATE

My Cabin Mate

introduces flexible cabin-rental business opportunity Australia and most of the world today are increasingly adopting the following trends: • Work from home; • A separate home-office space; • The ability to operate a business without commercial and retail costs; • The growing short stay vacation industry (Airbnb); and • The luxury of exploring the outback in the comfort of tiny homes and portable cabins. My Cabin Mate has partnered with DC Strategy to set in motion its plan to expand around select Queensland neighbourhoods and further key cities around Australia. Australia’s leading long-term cabin provider evolved out of a need to service the portable cabin, tiny home and home-office space sector. Made to be an affordable way for people to extend and expand their space to live and work out of without the hefty expenses of relocating or renting an expensive office space. With the rise of Airbnb and other platforms offering lucrative short term stays, My Cabin Mate has helped people grow new revenue streams as the market booms by means of cabin hires. While also supplying cabins for the expansion of office space, portable homes, granny flats and a space for aspiring entrepreneurs to be able to operate their business with far lower expenses. The goal - as ever - is to make it affordable to combine living and work spaces, without the fuss of council consents or commitments to permanent structure.

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Gavin Aiken, the founder of My Cabin Mate has been in business for over 30 years’ operating successful businesses ranging from transport, earthmoving, and the construction industry. He saw a gap in the market not serviced effectively which was placing portable cabins on residential addresses providing extra space to accommodate a growing family or a work from home business. Without the fuss of council consents or commitments to permanent structure, the cabins are set up and removed within an hour in most cases. “All of our exceptional cabins come hassle free, they are very easy to deliver, and once our team has installed it for you, there is nothing left to do but enjoy your new space.” said Gavin Aiken. “Our world-class cabins are hand crafted and built from the highest quality materials that money can buy.” Every single cabin is fully insulated and elevated with high quality wooden flooring and curtains which create a welcoming space for you and your guests. Key Benefits of franchising with My Cabin Mate range from full marketing and training support, and working out of the comfort of your own home whilst owning multiple sites if desired.

With a business model as simple as booking in rental cabins, delivering them to clients, collecting and maintaining the cabins, and proactively repeat; why would you not own and operate a My Cabin Mate site from home?

My Cabin Mate has obtained a central platform where franchise partners will have access to videos and training manuals, making it an attractive business opportunity with simple systems and processes.

My Cabin Mate is searching for owners to successfully launch and grow its franchise business network across Australia by means of a tried and tested business model obtaining a low entry costs.

New franchise partners will benefit from customers who are actively placing orders directly off the website, ensuring continued growth and loyalty through their ongoing marketing campaigns both online and off.

To be part of the future with My Cabin Mate, contact Nadia Evans at: nadia.evans@dcstrategy.com

Compulsory business hours don’t exist and living a balanced life is important. My Cabin Mate offers the benefit of multiple site ownership. As a franchisee, you’ll have the first right to refusal and the opportunity to expand into neighbouring territories. This is a truly unique aspect within the My Cabin Mate franchise model and could lead to exponential growth.

About DC Strategy Founded by Rod Young in 1983, the Australian end-to-end consulting, legal, recruitment and brand and marketing firm was created to assist entrepreneurs from start-ups and SMEs to NGOs, government bodies and large corporations to develop sustainable franchise networks. www.dcstrategy.com

business franchise MAGAZINE 39

franchising feature

EXPERT ADVICE: Doug Downer is The Franchise Guy ™

THE FOUR BEST FRANCHISE SECTOR OPPORTUNITIES

Doug Downer is The Franchise Guy ™ with over 30 years’ experience in Franchising and having helped launch and support over 70 franchise brands in Australia and New Zealand, has operated at every level in franchising – Master Franchisee, Franchisor & Multi unit franchisee.

There are so many opportunities to choose from but there are Four sectors that are showing the most significant growth but it’s not just the sectors, it’s the brands within those sectors that are revolutionising their sector by reinventing the way their sector is performing. The sectors showing the most growth is Fitness & Health, Fast Casual dining, Home Services, and Personal Care. At Franchise Ready we have launched over 30 franchise brands in 2021 across each of these four sectors and this has given us the opportunity to observe firsthand the growth of these sectors and the need for brands to be differentiated and reinvent their sector.

FITNESS & HEALTH There are over 8000 gyms in Australia and New Zealand with over 32% of the population having a gym membership and nearly 50% of the population participating in regular exercise, we know there’s a demand to fitness and health related offerings. We have seen the meteoric rise of functional fitness and 24/7 gyms, so to get cut through in this sector, operators need to differentiate themselves and take this sector to a new level. Fitillion is Australia’s newest and most innovative gym franchise, Fitillion introduces personalised team training to both the studio and the home gym environments. Each member receives customised workouts for their skill level and fitness goal, as well as a tailored meal

Fitillion is Australia’s newest and most “ innovative gym franchise, Fitillion introduces personalised team training to both the studio and the home gym environments.

”

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plan, with recipes & shopping lists, or home-delivered meals. To stay on track with their fitness goal and body transformation journey, each member receives a Fitillion home smart scale, which provides industry-leading accuracy for body fat and muscle mass readings. “Four gruelling years of software design, industrial engineering and sports science have made all of this possible. To Fitillion franchisees the automation means less admin, lower running costs and higher profitability than other gym brands, so that they can focus on the most important stuff, like hiring great instructors and growing a community of motivated members.” Mike Kunitz (Founder – Fitillion)

FAST CASUAL DINING Fast casual restaurant concepts offer the convenience of fast food without the full service of fine dining. ... Fast casual dining

consists of a more inviting sit-down ambiance. The menu consists of better-quality ingredients than can be found at most fast-food establishments. The fast Casual sector has long been the darling of the food sector because it takes the best elements of both fast food and fine dining. Customers want speed and convenience, but they don’t want to give up quality. Bao Brothers is cutting a swathe through the fast casual dining sector by competing directly with the burger boys through an Asian inspired menu of exceptional quality products. Bao Brothers was founded by brothers Dave Griffin and Nathan Martin. Starting at festivals and market stalls, graduating to food trucks and now through an ever-growing portfolio of bricks & mortar locations. The inspiration for the menu was created by Dave Griffin through his experience in Hatted restaurants where he saw the need for quality food and experiences to be brought to the Fast casual dining sector.

they had in their portfolio. They created a new business focussed on Rug Cleaning through a hub and spoke model with mobile vans on the road picking up rugs and completing a range of 15 additional home services like tile & grout, carpet cleaning, upholstery and pest services. “Out of adversity comes opportunity, we’ve created a model with flexibility for our franchise partners to scale and grow a business to suit how large they want their business to be.” (Michael Rantall - Founder)

“Our mission has always been to the shake up the QSR Fast Casual Space, from the very beginning we have always focused on the product, we wanted to take elements that you would normally see in a restaurant with the same quality and innovation put it into the Fast Casual Food giving us banging menu items and condiments think Black Garlic Mayo, Kaffir lime Chilli Jam, peanut praline, Tom yum mayo” (Dave Griffin – Co-Founder)

In a country where one of the leading “ cancers is skin cancer, providing a space for people to get their bronze on without the life damaging affects is one of the things I’m incredibly passionate about.

”

PERSONAL CARE With the continued rise of social media, image is important, but more importantly we all deserve a little pampering, the ability to take some time out and do something for ourselves. Google Search Trends shows a 250% increase in self-care related searches. Men and women of all age ranges believe that self-care is an important part of making healthier lifestyle choices and many of them believe that self-care practices have an impact on their overall well-being.

HOME SERVICES With many of us locked down at home for the past eighteen months through the pandemic, the inability to travel or venture out of our homes has brought about two situations that have positively impacted the home services sector. Many households have more disposable income and because we have been spending more time at home, we are seeing all the things that need to be done around the home. Who Who Home Services is a great example of this, Who Who founded by Michael and Katrina Rantall had a hugely successful business in the carpet cleaning sector with over 200,000 customers. The pandemic meant they could no longer enter people’s homes, and this required them to pivot and focus on the other home services

Whether it’s a mobile nail salon like Nail Call founded by Heidi Powrie who brings the experience to homes and workplaces, or the self-tanning phenomenon of Tan Lounge founded by Charley Costin, where they offer a subscription model where you can get an affordable and amazing tan whenever you want, that’s right 24/7 for one low subscription monthly cost. “In a country where one of the leading cancers is skin cancer, providing a space for people to get their bronze on without the life damaging affects is one of the things I’m incredibly passionate about. At Tan Lounge, we pride ourselves on being inclusive for all body types, all genders, and all occupations. We see people from all walks of life come through our doors whether they’re a mum, working in corporate, modelling and acting or even a tradie – each one finds something important in their tanning routine each one feels better walking out than when they did walking in. and it is so much more than a tan.” v business franchise MAGAZINE 41

franchising feature

EXPERT ADVICE: Matt John and Katherine Ruiz | Co-Directors | Anatomy Studios

The Anatomy of a Brand Anatomy Co-Directors Matt John and Katherine Ruiz share insight into how branding can drive meaningful connections and has even led to business growth during covid for their hospitality clients. The resilience and adaptability of the Australian hospitality sector throughout the pandemic is truly commendable, and something that Anatomy Studios directors could see would be a “make or break” time for many in the industry. Branding and incubator agency Anatomy Studios specialises in retail FMCG food and QSR brands, which contributes to 70% of Anatomy’s revenue. The agency acted quickly to ensure their client base pivoted where necessary and leveraged highly relevant and engaging strategies as a means of safeguarding income for both client and the Anatomy studio itself.

42 business franchise MAGAZINE

“

Sustainability is an issue that is also top of mind for consumers with 51% of those surveyed actively purchasing foods and drinks with less plastic and packaging.

”

Anatomy Co-directors Matt John and Katherine Ruiz say that the key to their partners success over past 18 months has been almost entirely attributed to focusing on creating a compelling brand and customer experience. Anatomy’s QSR and FMCG expertise has meant that their clients have not only survived but have actually flourished throughout the pandemic and Anatomy itself has doubled its business over the past 18 months. Representing some of Australia’s favourite food brands such as Roll’d Vietnamese and Soul Origin, Anatomy has earned a reputation for turning its clients into commercial powerhouses. Indeed, Soul Origin and Roll’d Vietnamese have grown by 123% and 110% respectively. Katherine Ruiz says, “Creating a memorable customer experience is key for brand growth. Customers remember how a brand made them feel. Whether it’s nostalgia, joy, excitement or even curiosity, a customer’s experience can establish loyalty and trust and ensure they come back time and again.” “The notion of creating emotional connections to brands is not new, however it is something that has become increasingly important in recent years as customers have become incredibly savvy around branding and have also demanded more from branding too. “Trends in consumer behaviour show just how important branding is when it comes to people making purchasing decisions. Branding has evolved to not simply be a look and feel, but brands have evolved to more resemble personalities in their complexity. Indeed, brands have even begun taking a stance on social issues – something that would have been virtually unheard of only ten years ago. For brands to begin commenting on social issues is a huge evolution in branding trends. It’s easy to see why a brand would be cautious to comment on most social issues, as it could risk alienating those who have differing opinions. However the current social climate is one where a brand is almost required to have an opinion,” says Katherine Ruiz.

Toluna’s recent, Understanding the 2021 Consumer study reveals that Australian shoppers are more inclined to look for brands that align with their values. 69% of consumers in the study they would go out of their way to engage with brands that align with their values and 34% claimed they have already stopped supporting brands with conflicting values. Sustainability is an issue that is also top of mind for consumers with 51% of those surveyed actively purchasing foods and drinks with less plastic and packaging. “In terms of product branding and packaging, we are also looking to ensure packaging is as sustainable as possible and waste is reduced. These types of factors play a huge role in a consumer’s engagement with a brand and it’s imperative that we address these issues openly without greenwashing. “Businesses across the board understand how important it is to connect with their customers. Branding is often the first touchpoint a consumer has to a brand and so much can be communicated through great design and branding. In particular, through the pandemic, we knew it would be important to communicate a sense of normality wherever possible, and that our clients’ businesses were going through this tough time along with everyone else. “Establishing strong branding in quixotic times is crucial in maintaining rapport with customers. The “look” and “feel” of a brand can make or break a client’s branding. If the customer can’t connect with the brand, then you’re going to lose them,” Ruiz continues. Anatomy client Roll’d Vietnamese were determined to keep their staff employed through the pandemic and offer reliable employment when so many hospitality businesses were forced to lay off staff. The business used the time to expand, rather than contract and coming out the other side of the pandemic the business is now in a strong position and looking to expand internationally. Roll’d’s recent venture into 800 Coles stores across Australia via an FMCG product range and in-supermarket stores is testament to

Anatomy’s ability to amplify Rolld’s brand presence in the Australian food and beverage industry. “Since launching an FMCG range into Coles, Roll’d has experienced exponential growth with Nuoc Mam, Spicy Hoisin Sauce and Rice Paper, the top three best-selling products. The incredible reception of this new range wouldn’t have been possible without our efforts in establishing a real connection between Roll’d and their now loyal fanbase over the past ten years,” Matt John says. John also notes that the pandemic has been a catalyst for new virtual brands to pop up as an additional income stream for food and beverage brands. This is something Anatomy have been instrumental in setting up for their clients. John says, “As we continue to deal with the unpredictable nature of Covid, brands are increasingly turning to online platforms to remain relevant and accessible. Virtual brands, which exist exclusively online and offer a delivery-only service, present a unique opportunity to increase turnover and widen product range. Adding on a virtual brand typically results in an increase of between 10-15% of sales. “For food brands such as Concept Eight, who own the Noodle Box master franchise, embracing a virtual brand format means that brands can open up to a broader audience and maximise revenue,” John concludes. v

About Anatomy Studios Anatomy studios is a branding studio with offices in Melbourne and Sydney. Anatomy Studios believes that the world doesn’t need another product or service. It needs brands with a message to inspire change. Anatomy work with brands that are brave enough to stand out for what they stand for. For more information visit: https://anatomystudios.com.au/ Source for Toluna study https://www.cmo.com.au/article/689283/reportpandemic-shapes-habits-shakes-brand-loyalty/ (published 24 June 2021)

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franchising feature

FRANCHISEE IN ACTION: SNAP Print & Design

Making the right decision on a franchise As we ended 2021, many people were taking a step back and a breath to review their life and make a call on their professional future. Some were calling it the ‘Great Resignation’ but for many it was simply a case of answering the age old question... ‘am I doing what I want to do and what I want to do in life?’

What is apparent, many who have found themselves working longer hours and under increased stress during the ‘Work from Home’ period, were making the call to work for themselves, but as anyone who has ever branched out on their own knows, that is easier said than done. This is where the decision to look into a franchise business can come into play, as taking on a business in a known brand with marketing support can be very tempting, and that was the position that Romil Shah found himself in.

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Snap Print & Design’s Business Support Manager Mitch Dowzard says that Romil’s story is one that reflects why Snap is one of the leading franchisors in the country.

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Romil, who emigrated to Australia in 2013 from India found it tough to find full-time work, eventually finding a position with Fuji Xerox after six-months which started him on a course that led to a position at the Snap Centre in Burwood, NSW in 2019. “Six-months into my role at Snap COVID hit, so it was a challenging environment for all, but having spent most of my working life in the print industry here and overseas, I felt that as I headed into 2021 that it was the right time for me to step up and run my own business,” said Romil Shah. That decision was prompted by living

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through the lockdowns and restrictions, which meant working all hours and as Romil began to think more and more and following discussions with his wife Preepi and family back in India, and with the Snap Burwood franchise available, Romil knew it was time for him to take the next step in his career. “Print was always going to be the industry of choice for me and whilst I looked at other print franchises, Snap with their history as a business and being one of the finest franchises in Australia, added with their move into the online space – it was the clear first choice for me.” So, from December 2021, Romil will take over Snap Burwood NSW and as he awaits the handover Romil says that Snap have been fantastic with their support on what is needed to run a successful franchise business, that this support has gone beyond anything he could have expected or imagined. “They have been fantastic, the whole team, their support is amazing, Snap have wonderfully experienced people and it does

Six-months into my role at “ Snap COVID hit, so it was a challenging environment for all, but having spent most of my working life in the print industry here and overseas, I felt that as I headed into 2021 that it was the right time for me to step up and run my own business.

”

• How will they help you through the process of establishing your business? • Is there a support network of fellow franchise owners to act as mentors? “These are all things that Snap offers to its new franchisees and are key to running a successful franchise operation – regardless of the industry,” said Mitch. For Romil, he is looking forward to the handover and getting into running his business. “My family have been so supportive, here and back in India and I cannot wait to get started and with such support there is no way that I won’t succeed.” v

not matter your background, whether from print or any other industry, the team at Snap will give you everything you need to excel,” said Romil. Snap Print & Design’s Business Support Manager Mitch Dowzard says that Romil’s story is one that reflects why Snap is one of the leading franchisors in the country. “It’s a big decision to take on a new business and when you look at many franchise operations there is a lot of support upfront, but the key to success is the ongoing support, what happens in those first 12-18 months after you get the keys.” Mitch says that before you make that call on a franchise, you need to ask some key questions. • How interactive is the support office? • How much support will you get once you have opened the business? • How long will that support be for? • What is the level of access to the support office?

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franchising feature

EXPERT ADVICE: Brian Keen | Founder | Franchise Simply

New franchising post COVID Just when I thought business had reached a peak in transforming from old fashioned face-to-face delivery to a sleek digital model, I found I was wrong. In the past year or so, there’s been another significant jump in the number of potential franchises which have upped their game, not only in the way they are structured as digital businesses but also in the kind of business involved – slick, simpler niched businesses seem to be the way to go. Having been involved with franchised businesses since the 80s, I have seen how businesses passing my door reflect the latest changes. And the latest I see are not really new, they simply reflect the increased pace of change generated by COVID. Over the past few months, I have seen business people who have long had a traditional service business suddenly realise they’re ready to take the step into franchising simply because they’re also ready to simplify and take the step into becoming a sleek digital business. Previously, these business owners were buried in the day to day running of the business and they just couldn’t see how they could step away. Nearly two years of COVID though, has brought the realisation that it is possible to step up and leave others to get on with the job.

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Three mindset changes are involved.

The first involves the boss giving away control Lockdowns have meant that staff have had to go out alone, only connected to the boss through Zoom or phone and often quickly cobbled together, difficult to use operations showing what is to be done and how. So, getting good, cloud-based systems up and running or upgraded into something efficiently usable by staff in tricky situations has been an essential part of this transition. Systems like this are an essential foundation for successful delegation and it is well managed delegation that allows the business owner to step away from the day to day and live a more fruitful life. A franchisor with a gutter business comes to mind. Installing, cleaning, and maintaining gutters can be a dangerous job. And, as a service business, it involves the tradies doing the job also having to deal with the client. It is essential every step, from customer relations, including converting the sale, to climbing onto the roof and fixing gutters and roof plumbing, that the job is carried out with care for safety, professionalism, and a smile. Not something often associated with trades-based service businesses in the past. The franchisor involved here originally held his 10-year-old database with thousands of

contacts on an excel sheet. His marketing was based on word-of-mouth referrals and text messages. His training and operations were held in his head. So, although he and his staff provided an excellent service, his franchise journey has also involved a journey into automating many parts of the business. Most loved by the franchisor, his staff and franchisees are the cloud-based operations systems he created with our help. This has meant he no longer needs to be directly involved with every job because his systems provide answers to questions on how to get stuff done. We have examples of so many similar tradebased service businesses (garden maintenance, cleaning and roof restorations and so on) with long held dreams to franchise, suddenly coming to us post COVID and saying, ‘I am now ready to franchise. COVID has given me the time and exposure to digital business methods to be confident about making the change from day-to-day management of my staff to delegating responsibly with the expectation they can do the job my way without me’. This realisation may never have come without lockdown time and forced exposure to the digital world and the need to let staff get on with the job without helicopter management given by the changed environment associated with COVID.

While lockdowns and losing “ jobs have given us time to create, COVID has also given many of us the confidence to change our lifestyle.

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Second, new businesses on the block New kinds of business come up all the time and yes, I know, the gig economy has been around for ever. But somehow, COVID seems to have pushed people into thinking outside the box and more and more new business ideas seem to be emerging, many bringing the gig economy to new sectors. Most are based on niching existing business types. Perhaps the time to think given by lockdowns and the need to find other ways of making money when the day-to-day job disappeared encouraged the creative juices. So many examples reported in the press come to mind – many associated with local, small-production gourmet food. Rural smallholders making cheese and selling it direct online (thanks to Australia Post’s fast food delivery services) and the boom in really good home-based doughnuts come to mind. The markets are a great way to test these types of specialist product. For example, Gnocchi Gnocchi Brothers, who focus on serving gnocchi-based dishes in their restaurants, now have seven outlets in two years. They started by testing their gnocchi and sauces in their local markets then, when they realised how popular the dishes were, they set up their first restaurant and take-away outlet in Paddington, Brisbane.

Other categories of franchises are also becoming more niche. Food trucks have been around for a while but they are increasing in popularity or cleaning businesses focused on very specific areas of the market and, if you play it right, specialist markets can be a great place to concentrate on small ranges of clever merchandise.

Third, the impact of knowing the life we want to live and having the money to live it While lockdowns and losing jobs have given us time to create, COVID has also given many of us the confidence to change our lifestyle.

money and the business confidence to take steps we would usually procrastinate over. This property boom in Australia has given us options. And what I am seeing is the associated cash injection and renewed confidence is the thing that is encouraging business owners to make changes and take the next step. All the way from my granddaughter setting up her first surfboard design business to the most experienced business owners deciding now is the time to simplify, automate and delegate and build a franchise group to leverage themselves from working in the business to working on it with an eye to not working at all in the future maybe. v

Many of us have decided that we: • Don’t want to work long hours in our own or someone else’s business • Don’t want to commute for ages every day • Don’t want a city lifestyle so much anymore • Do want more serenity • Do want more control over what we do with our lives and who we spend it with What this means we are moving homes and changing the way we work or do business to leverage our way out of the day-to-day. Then there is the current property boom. What this has done is given so many of us the

Brian Keen has been involved in the franchise industry for more than 30 years and, today, is the Founder of Franchise Simply. His on-theground business experience as a multi-unit franchisee, franchisor and consultant helping many of the big names create their own franchise systems and growth over the years has been fed into Franchise Simply, helping today’s SMEs grow their business by franchising. www. franchisesimply.com.au business franchise MAGAZINE 47

franchising feature

SNAPSHOT: Hydraulink

What to look for when

buying a successful franchise have experienced redundancy, or are sick of lengthy quarantine waits with Fly In Fly Out (FIFO) work, are turning to franchise options to secure their future and financial freedom. Hydraulink franchises can either be mobile service businesses (like the one pictured above from Portland, Victoria), or full hose centres, which can have mobile service businesses linked to them.

In our experience, here are five things to look for when purchasing a franchise: 1. Market Opportunity.

Hydraulink National Franchise Manager, Wayne Abbott discusses the most important things to look for in a franchise, and how to determine which opportunity is the best fit. The franchise sector is growing, and despite the impacts of Covid-19, its contribution to GDP was up on the previous year. There are scores of good franchise opportunities out there, but how do you pick one that’s going to set you up for success, right from the start? For years, Hydraulink has provided proven business systems where individuals and families can invest to grow a successful business of their own to secure their future. Hydraulink operates through more than 400 services points across Australia, New Zealand, and the Pacific Islands, and is a dynamic brand poised for further growth in these regions. Just about every piece of machinery – fixed or mobile – relies on hydraulic hoses and fittings to function, so there is an inexhaustible supply of customers, which will only continue to grow as machinery becomes more sophisticated. These customers are particularly looking for qualities Hydraulink seeks to embody throughout its organisation and network for franchisees – a focus on high quality, outstanding service, and total safety and standards compliance. With the impacts of Covid-19, people that 48 business franchise MAGAZINE

It’s important to determine the market opportunity and size, and see how robust the market is during different times such as the pandemic. It’s also worth considering what the demand is for products and services and whether the product is essential by keeping many industries moving. Then, look at the ability to compete in a mature market due to buying power, better product sourcing, and group marketing. 2. Financial Performance. Look at both ends of the spectrum here – see how financial performance stacks up for start-up and mature franchises already in the system. Look for sound financial performance amongst franchisees, low turnover rate of franchisees (with few terminations), examples of best practice, and the ability for multiple site ownership. 3. Culture. This can be crucial to an individual’s success within a company. It’s important to investigate the company’s foundation, culture and support. Check its approach to training and safety practices, as this is often a good sign of how invested the company is in its franchisees. 4. Differentiation. What sets this franchise opportunity apart from other equivalent opportunities currently available? For example, does it enable you to make a desirable lifestyle change, learn a new skill, provide additional financial security, be in charge of your own career direction, or have the outstanding support of a proven model?

5. Advantages. Look at how the franchise model compares to direct competitors. Does it suit your budget, and does the company provide financial support for approved candidates? Look at the ability to grow and develop within the business, and expand to multiple sites for those that are ambitious and entrepreneurial. Once you’ve found an opportunity that ticks all the boxes above, and looks to be the real deal, talk to an existing franchisee, and see how the company continues to support them throughout their business journey. If the company supports its franchisees, they will encourage you to speak with them first-hand.

Investing in people: The Hydraulink Difference Hydraulink has always believed in investing heavily in the future of its workforce, and this is paying handsome dividends throughout the organisation. Hydraulink’s flexible franchise model is structured to support and advance people as far as they can go, right through to owning their own business, and boosting jobs and skills in their local communities. As part of the company’s commitment to supporting all of their franchisees, Hydraulink provides ongoing training and support through its own highly regarded Hydraulink Academy, a comprehensive and customised induction program. Additionally, the company provides ongoing marketing support – without a separate marketing levy charge. So, for those self-starters out there looking to take control of their future, now is a great time to look at franchise opportunities. We’d be delighted to have you speak to our franchisees and hear their success stories. Hydraulink has particularly found that people with a mechanical aptitude, experience in automotive, diesel and plant mechanics, fitting and turning, pipeline drilling, maintenance fitting or aircraft aviation make excellent Franchisees for their industry. For franchise enquiries, please contact Wayne Abbott, National Franchise Manager – Hydraulink Australia, Ph: 0455 478 699, wayne.a@hydraulink.com.au Or visit www.joinhydraulink.com to discover franchise opportunities near you.

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For more information or to register you interest, please call 1800 332 525 or email admin@deckseal.com.au

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expert advice: Phil Chaplin | CEO | CFI Finance Group

UNPACKING YOUR FRANCHISE FINANCE OPTIONS Whether you’re starting a new franchise or you’re already in business, the myriad of finance options available can be confusing and it’s often difficult to know which finance product will suit your business best. In this article we’ll talk about some of the different financing options available and how they can be applied to some of the scenarios that businesses face every day. First though a disclaimer, this information is intended to be general in nature and it’s always best to seek professional advice tailored to your specific circumstances. Great, now we’ve got that out of the way let’s look at some of the different finance products available…

Business Loans A business loan can be one of the most flexible forms of finance available to a small business. Funds can be borrowed to start a new business or to buy an existing one (or for some other use within the business).

With a business loan there are usually fewer limitations on how the borrowed money can be used, and the business itself (or all of the business assets) are the primary security for the loan. If what you’re seeking is the broadest possible use of funds, including being able to finance things like fitout costs, or elements of goodwill as well as tangible assets in a business purchase, then a business loan might the product for you.

Operating Lease (Rental) Under an operating lease you pay for the use of the equipment on either a fixed or flexible term, ranging from a few months to years. In general lease payments will be higher for shorter terms or whether there is more flexibility in the lease (like being able to hand equipment back early). Even with longer fixed terms you can still retain a lot of flexibility with an Operating Lease, with options to purchase, return or keep renting equipment all common at the end of the lease term. Lease payments may be treated as an operating expense and can be tax deductible. You don’t get to claim depreciation but you

So, whilst your finance “ provider might recommend (or approve you for) a particular product, it’s also quite possible that you can change or mix and match finance products if you need to.

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don’t have to worry about disposal of the asset either, and you will likely have more flexibility to upgrade or return equipment if your needs change over time. GST is payable (and able to be claimed back) on the lease payments. Whilst some operating leases do include things like maintenance, this can vary, if you take out a lease with a bank or finance company you will probably be responsible keeping the equipment in good working order through the lease term. If you’re looking to finance specific identifiable assets and you’d like to keep your options open to buy or return the goods at the end of the term (rather than trying to guess your plans years into the future) then an operating lease might be the product for you.

Chattel Mortgage (Equipment Loan) A chattel mortgage is still the most common term used for a loan secured by a specific piece or pieces of equipment, this could be a car or truck but could be just about anything at all really. ‘Secured by’ in simple terms means the equipment can be repossessed and sold if you default on the finance contract. With a chattel mortgage (sometimes called an equipment loan or secured loan), you own the equipment from day one. This means you can claim depreciation on the equipment (in accordance with ATO guidelines) and you can also claim back the GST included in the purchase price. There is no GST payable on loan repayments. 50 business franchise MAGAZINE

If you are going to purchase “ or take over an ongoing business, you need to look at many of the individual component parts in a critical manner. This may involve a major accounting company reviewing the business.

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If you’re looking to own the equipment from the outset and your business is able to make use of the GST and depreciation benefits then a chattel mortgage could be just what you’re looking for.

Making the most of these products Mix / Match - It’s worth pointing out that as circumstances change your choice of finance product may change too; the product that suits one piece of equipment in your business may not necessarily suit another. So, whilst your finance provider might recommend (or approve you for) a particular product, it’s also quite possible that you can change or mix and match finance products if you need to. New or Used – Many financiers will provide leases and loans for used equipment, so long as that equipment is of good quality and has enough life left in it when considered against the finance term you want. It’s common for banks to be a little tougher when it comes to terms or the amounts they’ll lend against used equipment but this is where alternative lenders can really shine. Am I too late? – It’s quite common for businesses to use up precious capital

Phil Chaplin is the Chief Executive Officer of the CFI Finance Group, a specialist finance company servicing Australia’s franchise, accommodation, and fitness sectors as well as small businesses more broadly. Phil has over 20 years’ experience in providing finance to businesses across Australia and New Zealand and has managed finance companies in the private and banking sectors, he is a former chair of the Equipment Finance division of AFIA.

purchasing assets and then realise they’re stretched for cash or could better use their money on business growth. Fortunately this is an easy probably to solve. Generally, you can take out a chattel mortgage against goods you already own, or enter into what’s called a sale-and-leaseback transaction if you want to lease your equipment. There may be some additional hoops to jump through if you’ve owned the goods for a long time, so it’s usually easier to get it right from the outset. Buying a Business – Whilst a business loan is often the most natural fit when you’re buying a business it’s not the only option. Many financiers can still help you to fund the acquisition by offering a chattel mortgage or sale-and-leaseback against the tangible assets of the business you’re buying.

If all of this wasn’t confusing enough there are yet more finance products available; Finance Leases (often thought of as lease to own) and Unsecured Loans to name just a couple (and it’s common for banks and finance companies to use different terms for all these products). But it’s important not to let the terms confuse you, the key takeout is this… There’s a finance product for almost every scenario, and the better financiers can provide you with options and tailor their products to meet your business needs. Owning or expanding your franchise business could be much closer than you think with a little bit of help, the right product, and the right advice. v business franchise MAGAZINE 51

profile: 1300 Cleaning Group

1300 Cleaning Group

joins the Franchise Market 1300 Cleaning Group is an exterior cleaning business founded on the east coast of Australia, that has thrived despite the recent challenges brought by the global pandemic. It’s model has proven to be resilient and expandable, in the exterior residential and commercial cleaning markets, where client demand continues to grow. From the success of the quality services provided, the business now looks forward to franchising its model to enable other like-minded business owners to join them and become their own boss. The founder of the business, Simon Elliott, has joined forces with Sean Cochrane as the Franchise Liaison Specialist, to create this exciting franchise opportunity. Simon’s knowledge of the exterior cleaning industry combined with Sean’s global franchising experience is sure to make this a venture, many will want to be part of as this franchise model grows across Australia and New Zealand. As Simon states, “The service industry is one of the fastest growing industries to franchise in at the moment due to the ever-expanding population and the massive growth we all see in housing and commercial properties. All buildings end up needing a clean and requiring ongoing maintenance, so there is a continually growing market for our services.” Sean brings to the table a vast knowledge having worked for 15 years creating SuperGreen Solutions here in Australia as well as spending many years in the USA building the SuperGreen Solutions brand across the USA, Canada and Africa. Sean has also been actively involved with 1300 Cleaning Group as a business adviser. His input has been invaluable to the growth and success the group now sees. 1300 Cleaning Group stands out in the industry by focusing on these selected and profitable exterior cleaning services: roof cleaning, house washing, gutter cleaning and solar cleaning. By focussing and perfecting these specific services, the business has acquired a great reputation amongst the communities it currently services in: Brisbane, the Gold Coast, Ipswich and Northern NSW. 52 business franchise MAGAZINE

From the success of the quality services provided, the business “ now looks forward to franchising its model to enable other likeminded business owners to join them and become their own boss.

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The business prides itself on a strong focus of customer service and excellent customer communication – As these are vital qualities for building a positive client rapport, which Simon feels is often overlooked in the trade today. What sets 1300 Cleaning Group apart is that they have always offered a 100% satisfaction guarantee for the cleaning works undertaken. The 1300 Cleaning Group provides all franchisees with complete business and hands-on training, so they’re ready to go. This training will also include systems and procedures that are vital for any business to function. Attention to detail is also covered to achieve outstanding results and create great word of mouth customer expansion. Our

Franchisees just need to follow the system, have a strong work ethic and determination to succeed, to create their own destiny. Said Simon. Their motto is ‘Safe-Professional-Clean’ and on this platform 1300 Cleaning Group have created a grounded reputation in customer service, quality and presentation of service. This makes it an ideal opportunity for any budding entrepreneur or eager franchisee to stake their claim in. For further information please complete the franchise expression of interest form that you can find on the website 1300cleaninggroup.com.au You will then be contacted with more detail about this exciting opportunity.

JOIN THIS AMAZING TEAM A few outstanding franchise opportunities currently exist to join this professional and rapidly growing exterior cleaning business.

ROOF CLEANING

Full training and support is given in all aspects of owning and building your franchise so you can grow and reap the rewards offered by this easy to run business model. Become your own boss and adjust the hours to suit the lifestyle you’re looking for.

HOUSE WASHING

A fully equipped trailer is supplied with all the best quality equipment as part of the purchase price. This complete and profitable business is ready to go with everything supplied. Business cards, brochures, uniforms and all the tools and equipment needed to pick up and go from day one.

GUTTER VACUUMING

The Franchisor has an Excellent support team to assist you every step of the way, every day. SOLAR CLEANING

Safe • Professional • Clean For more information visit

1300cleaninggroup.com.au

business Business Franchise Australia and New franchise Zealand MAGAZINE 53

expert advice: Peter Buckingham | Managing Director | Spectrum Analysis Australia Pty Ltd

“Because it has always been done that way”… …the 8 most expensive words in the English language

The 8 most expensive words in the English language are said to be: “because it has always been done that way”! This can have 2 reasons:

a stage where the ownership is transferring from often “The Founder” to a new set of managers. This can be either:

1. New management who know no different, and stick to what they are told.

b. A full blown sale of the business and this can lead to a radical change, or a more fiscal approach eg a Private Equity Company, mainly interested in the overall figures and the bottom line.

2. Established management and a reluctance to change

The new operator syndrome In franchising, we are heading into a new era as many franchise systems have reached

54 business franchise MAGAZINE

a. A succession plan approach and you will see stability and hopefully a gradual change of ideas.

Due to the value of the franchise (such as a large QSR business), the value is normally beyond an individual businessman, and in

an attempt to gain the best possible value, many businesses are sold to another company or a Private Equity company. They rely on forecasts of additional value for the brand by taking both long term and short term steps to improve the bottom line, and they may have a plan to float the company on the stock market in the short to medium term. If a company is viewed only as the results in the financial reports, the long term direction of the business could be in doubt, or maybe there is more on the table if a more rigid data based approach is taken? Areas such as Strategic Network Planning or Territory Planning may have been very much in The

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Founder’s head, and little has been done to have a structured approach to some of the most important long term directions of the business. If you are going to purchase or take over an ongoing business, you need to look at many of the individual component parts in a critical manner. This may involve a major accounting company reviewing the business, but does this cover some of the more specialist areas that offer the largest potential growth? Our view is that as well as the $ numbers we should be considering questions like: 1. What is our market share and store numbers in each state? 2. Where we are under-represented and should look for growth? 3. Where we are over represented, and do we want more stores or sales in those markets? 4. Is there a Strategic Plan for our future stores roll out and how do we evaluate new location opportunities? 5. Are we offering franchisees a territory or an Exclusion Zone, to ensure their security with our brand? 6. Are the territories we have previously given as part of our franchise agreements of similar opportunity? 7. Are our existing territories properly mapped out with no gaps or overlaps? These type of questions should be raised as part of due diligence, but it is often only when you gain control of a business that you can really see underneath to know what you have purchased, and what needs to be done.

Old habits and a reluctance to change I worked in an oil company for many years, and this 8 word statement was drummed into us from the start of our training. I am sure we all can think of real life cases where this applied, and most wish we had taken steps to make changes earlier than we did. With the huge expansion of the digital world into business, now is a good time to

Peter Buckingham CFE CMC, is the Managing Director of Spectrum Analysis Australia Pty Ltd, a Geodemographic and statistical consultancy. Peter is the Go To person as to where to open new stores in Australia and New Zealand. Peter is both a Certified Franchise Executive (CFE) and a Certified Management Consultant (CMC). Spectrum Analysis is the winner of the FCA 2021 Supplier of the Year. To contact Peter email peterb@spectrumanalysis.com.au or call on 0411 604 921.

revisit, no matter what the reason. It could be simply that as an existing manager you feel that things can and should be done better. Maybe due to a retirement or other staff changes, you now are in a new position and see a need for change. Many of these cases come about where an elderly employee, highly respected in the company has left, and with them has gone all the localised experience they had, and had used well in the past. Unfortunately you cannot just acquire 30 years of experience! What is often required is to make that change in direction from a “one man band” of expertise to a more data driven approach, so that the processes and logic are transferrable in the future. If we are considering the Strategic Network Planning and Site Selection area, which is for many a crucial part of the business, then using mapping and data to help support the decisions is essential. Questions you need to ask within the business may be: 1. Do we have mapping to show our locations (and / or territories) along with our retail competitors? 2. Do we have a nominated territory /

exclusion zone or trade area around each of our stores? 3. Are we sure there are no overlaps or small unallocated areas between territories? 4. Do we have a Strategic Network Plan for our senior managers to look at so we are all clear on our direction? 5. Are the people in charge of finding new locations working in line with the Strategic Network Plan? 6. If not, can we fix this internally, or do we need assistance?

Summary The 8 most costly words in the English language can be applied to almost any decision making process in business. We are reflecting this in the property side of your business and you may conclude that you may have a deficiency in this area, or other parts of the business. Whether it is because of an acquisition, new managers being appointed, or just trying to improve the bottom line, just remember the 8 most costly words in the English language are: “because it has always been done that way”! v business franchise MAGAZINE 55

snapshot: Price Attack

Price Attack braces to open six new stores

Proud sponsors of the AFLW Lions, mascot Auroara helped kick off celebrations with CEO John Pascoe.

Confidence in bricks and mortar retailing is coming in spades from Brisbane-based national hair care leader Price Attack, as the company prepares to open six stores. Price Attack recently swung open the doors to its Brookside Shopping Centre store in Brisbane’s north-west suburbs, ahead of three new stores opening in New South Wales on December 16 and a further two in the new year: a figure, franchising industry pundits say is unheard of. Many thought it was Brookside’s death knoll when Myer closed its doors in 2017 and then in 2020 when it looked like Target would follow suit, but this year the centre chalks up 50 years with Price Attack reopening a previously closed store with its updated brand refresh. You could be forgiven for thinking chief executive officer John Pascoe and network development manager Tanya Kanaris are keen 56 business franchise MAGAZINE

to clone themselves ahead of three New South Wales stores opening on the same day. “Certainly, the pandemic lockdowns did knock us around a fair bit with plans put onhold, and then put on-hold again and again,” Mr Pascoe said. “But we are a tenacious team, with equally tenacious franchisees who have been working non-stop to get their stores operational and open before the end of the year.” The hair care sector is worth $500 million a year and continues to grow 3% year on year. Pascoe is set to chalk up his second year with the company, ranked third largest in the hair care industry. Price Attack’s brand resilience came from being both a service provider and a retailer with stores across Australia reporting strong and increased figures evening during the toughest of lockdowns. The New South Wales stores include Dubbo in western NSW, Bateau Bay on the central coast and Liverpool in greater western Sydney.

Price Attack’s brand “ resilience came from being both a service provider and a retailer with stores across Australia reporting strong and increased figures evening during the toughest of lockdowns.

”

Ms Kanaris said fifth and sixth NSW stores will open soon in Hurstville in southern Sydney and Toormina near Coffs Harbour, with a franchisee making a pandemic sea change from Victoria. “Lucky I am part of a hair care group because there were times, I thought I would tear my hair out,” she said. “Just as we would get ahead there would be another outbreak and another lockdown, but we are now on the precipice of a very exciting era for Price Attack.” https://www.priceattack.com.au

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business Business Franchise Australia and New franchise Zealand MAGAZINE 57 BusinessFranchise_Full Page Ad Jan 2022_OUTLINES.indd 1

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expert advice: Mark Stockwell | Acting Assistant Commissioner -Digital Partnerships, Planning & Governance | Australian Taxation Office

eInvoicing: The Newest Business Trend on the Market What is eInvoicing?

Businesses throughout Australia are beginning to recover and rebuild after the turmoil of the last two years. Between natural disasters, the pandemic and associated lockdowns, limited travel, supply chain issues and more, businesses in Australia have been doing it tough. However, businesses also have had an opportunity to rethink how they are doing business. For many, survival equalled going digital and it is the goal set by the Australian Digital Strategy – for all business to become digital businesses by 2030. Going digital will help them become more resilient and manage their businesses smarter. eInvoicing is the next important step to shore up your business future.

eInvoicing

> eInvoicing is the standardised way to send and receive invoice data via a secure network. > The exchange is direct between a buyer’s and supplier’s accounting systems, irrespective of what software they are using. > The eInvoice shows up automatically as a bill to be paid in your accounting software. Importantly, businesses still retain control of when invoices are paid as they still need to be approved. What makes eInvoicing possible is the network of service providers that is underpinned by the international eProcurement standard called Peppol. It’s this network and the common eInvoicing standard that allow businesses to exchange invoices with trading partners seamlessly, irrespective of what software or system is being used. In Peppol terms, eInvoicing unlocks interoperability. And that’s eInvoicing in a nutshell. It only works if both the sender and receiver are connected to the Peppol network. Another way to look at this is by comparing eInvoicing to a telecommications network. To make a call, you and the person you’re calling need a provider. You can choose any provider to connect to the network, be it Optus or Telstra, and then you can communicate with anyone, domestically and globally. The same concept applies to eInvoicing. To eInvoice you need to connect to the network and choose a service provider, called an access point, as do your trading partners. eInvoicing supports business transactions, and interactions between businesses and government.

So why eInvoicing? eInvoicing is about helping small business take part in the digital economy. That means it’s easier and cheaper to trade digitally – something that had been costly and driven mainly by large businesses and traditional manual processes. 58 business franchise MAGAZINE

eInvoicing reduces these “ risks through a system of security controls that range from rigorous accreditation of the service providers to encryption and ‘know your customer’ requirements.

”

As a franchisee, eInvoicing can save you time, money and stress, allowing you to focus on growing and running your business and spending less time on paperwork.

Mark Stockwell, Acting Assistant Commissioner -Digital Partnerships, Planning & Governance, Australian Taxation OfficeMark is responsible for Digital Partnerships, Planning & Governance at the Australian Taxation Office. This includes the relationship with Digital Service providers and the e-invoicing program, while also leading internal EST operations including planning, resource management and governance functions. Mark was previously a program manager for the government’s SuperStream initiative, delivering significant benefits to Employers and Superannuation funds.

While PDF and email are better than paper invoices, eInvoicing is the next step. It is a significant upgrade in business operations as it removes the need for manual data entry, making the whole process more accurate and so more efficient. It is also much more secure than email, reducing the exposure to fraud. The benefits of eInvoicing equally apply to franchising systems. With a diverse range of franchise structures - from highly coordinated and structured sourcing of supplies by the franchisor, through to franchisees operating with a much higher level of independence, both franchisors and franchisees can reduce manual processing, gain efficiencies, shorten payment times, maintain visibility over invoice processing and improve security.

Security & visibility According to the ACCC’s Scamwatch, invoice fraud and scams cost small businesses more than $14 million in 2021 and targeted more than 19,000 small business throughout the country. These scams often rely on unsolicited invoices being sent to businesses or involve intercepting invoices and changing payment details to re-direct the payment to fraudsters. eInvoicing reduces these risks through a system of security controls that range from rigorous accreditation of the service providers to encryption and ‘know your customer’ requirements. In Australia, the ABN is used to route invoices through the network and most software solution check it against the

record in the Australian Business Register, adding extra checks in the process. eInvoicing will also bring visibility and certainty in your business dealings. With real-time notifications of whether your invoice was received or rejected by your trading partner, you will gain the ability to address any issues on the spot and speed up your cashflow. This means more confidence, less time wasted confirming or chasing invoices, better customer relations and greater control over your finances and decisions. The Australian Government and large businesses are already on board with eInvoicing and using it to pay suppliers quicker than ever. Since 1 January 2020, eInvoicing-enabled Australian Government agencies began paying eligible eInvoices within five days. Many large businesses are also using the efficiencies associated with eInvoicing to improve their processes and payment times to suppliers. Franchisors can also take advantage of eInvoicing, not only to improve your own business but through integrating eInvoicing into franchisee systems. By encouraging your franchisees to adopt eInvoicing you can take advantage of the ‘connect once; trade with many’ feature helping you digitalise and streamline your invoice processing across the entire franchise network. By doing so, franchisors can help strengthen franchisee businesses, making them more resilient and transforming them and your brand into digital businesses.

While the ATO is responsible for administering the eInvoicing system in Australia, its role is limited to maintaining the Australian version of the Peppol standard and accrediting access points. It’s important to understand that the ATO has no ability to view invoice data. Information is sent directly from one user to another through their respective access points and is not routed through or copied to the ATO.

The future of interoperable eProcurement eInvoicing is just the beginning. Through the Peppol network Australian business will be able to send and receive other business eDocuments like catalogues, purchase orders, and despatch advice as software solutions include these features. Your software or solution provider will be able to provide more information when this becomes available in their solutions.

Get onboard! Getting started with eInvoicing is easy and the good news is that it’s becoming increasingly available in major accounting software products and it is inexpensive. This may include free or low-cost solutions depending on how many invoices you exchange and your eInvoicing product. Check with your software provider to see if they are Peppol e-invoicing ready and follow their steps to register and get started. If your existing software isn’t ready but you are, you can connect via add-on eInvoicing apps available in your software marketplace. You can also connect through an access point portal or purchase software that is eInvoicing ready. With fewer errors, better security, real-time status information and faster payments, eInvoicing makes perfect business sense. Get connected and start using eInvoicing to free up valuable time that you could spend on growing your business. v For more information visit business.gov.au/eInvoicing or talk to your trusted business advisor today. business franchise MAGAZINE 59

profile: Franchising Expo

Be your own Boss in 2022 Anyone wanting a new start in 2022 needs to check out the Franchising & Business Opportunities Expos, being held in Brisbane, Melbourne, Sydney and Perth, showcasing a huge range of franchise systems and small business ideas.

Reader offer: register for HALF PRICE at: www.franchisingexpo.com.au by using promo code: CGB

Exploring a change of career in 2022 is going to be top of mind for many people, and the expos are the place to start the research, ask the questions and compare the opportunities. With a resurgence in the franchising industry, so many new business opportunities are now available. The Franchising & Business Opportunities Expo gives you the opportunity to discover exciting franchise brands that align with your goals and values. You will have the chance to establish connections through face-to-face contact that allows successful partnerships to flourish. See brands from a broad range of industries in Brisbane, Friday 4 - Saturday 5 March 2022. Exciting concepts on show include Amber Tiles, Chatime, Cinnabon, Clark Rubber, Dream Doors, Dymocks, Fit Slim, Gutter-Vac, Kwik Kopy, Mad Mex, Mail Boxes Etc., Minuteman Press International, Pattysmiths Premium Burgers, Poolwerx, Quest Apartment Hotels, Rams Home Loans, Roll’d, Tax Store and The Mr Group. “Small business is the driver of our economy and many people find it offers a fantastic lifestyle and steady income,” says Exhibition Manager Fiona Stacey. “But it’s crucial to do your research and make sure you choose the best concept for your circumstances. The Expo is independent and gives you the perfect chance to see the 60 business franchise MAGAZINE

options, speak with the experts and have all your questions answered.” The Expos bring together franchisors, franchisees, legal and financial experts as well as industry and government authorities, giving you the chance to research a range of business ideas all under one roof. In addition to meeting exhibitors, visitors can attend the free seminars held as part of the show. Here visitors will learn from experts in franchising and hear from successful franchisees, as well as strategies to help you succeed and pitfalls to avoid. New to Brisbane is the Start Your Own Business Workshop which runs on Saturday morning from 9am, delivering advice on business ownership, how to get started and what you need to know to take the leap. ‘It’s important to do some research online, but nothing can replace meeting real people who can explain the ins and outs of their business venture.” Says Fiona Stacey. “And visitors are often inspired by business ideas in industries they had never even considered!”

Whether you are an experienced small business owner or just thinking about a new start, you will find everything you need to start or grow a business. Put the dates in your diary now! For more information on visiting or exhibiting please contact Fiona or visit www.franchisingexpo.com.au.

2022 diary dates: Brisbane: 4-5 March Brisbane Convention & Exhibition Centre

melbourne: 1-2 April Melbourne Exhibition Centre

sydney: 5-6 August ICC Sydney

perth: 13 November Crown Perth

New Year New World New Opportunities

• Free advice from the experts • Meet the people behind the brands • Free seminars daily SAVE $10 Get your half price ticket online using code CGB at franchisingexpo.com.au

Brisbane 4-5 March, Melbourne 1-2 April Sydney 5-6 August, Perth 13 November

franchisingexpo.com.au

ENDORSED BY

business franchise MAGAZINE 61

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behind the

headlines Jason Gehrke is the director of the Franchise Advisory Centre and has been involved in franchising for more than 30 years at franchisee, franchisor and advisor level. He advises both existing and potential franchisors and franchisees, and conducts franchise education programs throughout Australia. He has been awarded for his franchise achievements, and publishes Franchise News & Events, Australia’s only fortnightly electronic news bulletin on franchising issues. In his spare time, Jason is a passionate collector of military antiques. www.franchiseadvice.com.au

Court dismisses auto brand’s appeal over $125m fine The High Court of Australia has dismissed an application by auto manufacturer Volkswagen to appeal a $125 million penalty ordered by the Federal Court in 2019 for making false representations about compliance with Australian diesel emissions standards. Volkswagen admitted in 2019 that it had made false or misleading representations when importing more than 57,000 diesel vehicles into Australia between 2011 and 2015 by failing to disclose that the vehicles were fitted with software designed to falsify emissions test results. The company was prosecuted in a number of other countries for the same offence. The $125 million penalty is the highest ever imposed for breaches of the Australian Consumer Law. Read more

Listed health group to acquire physio chain Listed healthcare group Healthia will acquire both the franchisor and 64 clinics of physiotherapy chain Back in Motion in a deal worth $88.4 million, plus deferred and contingent consideration, according to a company statement. The diversified health group, which already operates a chain of 54 physiotherapy clinics, as well as more than 160 other health businesses in optometry, podiatry, orthotics, footwear, hand therapy and wholesaling, will partially fund the purchase via a $60 million capital raise. The acquisition will convert the franchised Back in Motion clinics 62 business franchise MAGAZINE

to company-owned outlets, however former franchisees will continue to be involved in operating the clinics as employees, as well as receive a special class of Healthia shares as part of their clinic sale proceeds. All franchisor personnel will be retained, including Back in Motion founder and CEO Jason Smith who will stay on for at least another 12 months as a director and consultant to the new owners. Read more 1; Read more 2

Wesfarmers to acquire pharmacy chain The parent company of hardware chain Bunnings will acquire 100% of Australian Pharmaceutical Industries (API) and its franchised subsidiary Priceline Pharmacy pending shareholder and regulatory approval, according to a media report. Wesfarmers successfully thwarted an attempt by rival pharmaceutical supplies company, Sigma Healthcare (SIG), to acquire API by increasing its ownership in API by 19% and announcing it would vote against SIG’s bid. The deal which is expected to be completed in the first quarter of 2022 is worth $1.55 per share, a 35% premium on the company’s July 9 share price. Read more

Bunnings completes acquisition of tile brand Home improvement retailer and hardware chain Bunnings has finalised its acquisition of flooring franchise Beaumont Tiles, according to a media report.

Beaumont Tiles will remain separate and distinct from Bunnings but will benefit from investment in its future growth while Bunnings will capture trade and customers who require specialised expert service related to flooring. The acquisition was not opposed by the Australian Competition & Consumer Commission which, after consulting with stakeholders and examining financials and documents, concluded that the deal was unlikely to substantially lessen competition. Read more

RFG faces Michel’s franchisee class action Multi-brand listed franchisor Retail Food Group, which featured prominently in the 2018 joint parliamentary inquiry into franchising, will face class action proceedings brought against it by former franchisees of its Michel’s Patisserie brand, according to a media report. The class action claims that a decision by RFG in 2015 and 2016 to supply franchisees with frozen, instead of fresh goods, resulted in a significant drop in the quality of food to be sold, which in turn, adversely affected the franchisees’ businesses. RFG issued a statement to acknowledge the commencement of the proceedings which

change or else they would not be provided with vehicle stock to sell. Federal Labor Senator Deb O’Neill who was a member of the joint parliamentary inquiry into franchising in 2018, claims that the change to the new agency model requires Mercedes Benz dealers to be compensated for the appropriation of the goodwill developed in their businesses, and will result in less competition and higher prices for cars. Read more 1; Read more 2

Franchise Disclosure Register details announced Franchisors will be required to upload their disclosure documents to a publicly-accessible online register from next year, however will be able to redact certain parts of the documents according to new guidelines released by the Australian Government. The online Franchise Disclosure Register will be operated by the Government, but will not vet or check documents before they are uploaded. Franchisors will be responsible for the accuracy of all information contained in their disclosure documents, with access to the online register available for free to any member of the public.

noted they relate to former leadership, and said it will be defending the claim. Michel’s is one of six brands operated by the franchisor, with others including Gloria Jean’s, Brumby’s Bakery, Donut King, Pizza Capers and Crust Gourmet Pizza. RFG is also currently the subject of Federal Court proceedings instigated by the Australian Competition and Consumer Commission investigation (ACCC). Read more 1; Read more 2; Read more 3; Read more 4

$60m deal for Australian fitness chain Australian fitness franchise Body Fit Training (BFT) has entered into a licensing deal with America’s largest boutique fitness franchiser Xpotential worth $60 million, according to a media report. The deal allows BFT to expand into the US and Canadian markets, a move which has been hampered by Australia’s pandemicdriven international border restrictions. BFT has been involved in legal proceedings with local rival fitness franchise F45 who allege infringements of its innovation patents relating to the management of its franchises through a central computer system, among other things. Read more

Auto franchisees in $650m lawsuit against franchisor Independent Australian Mercedes-Benz dealers have launched action in the Federal Court seeking $650 million in damages from parent company Mercedes-Benz Germany, claiming the company’s abrupt business model changes undermines millions of dollars in dealer investment, according to a media report. More than 80 percent of Mercedes dealers have joined forces seeking reparations under the Competition and Consumer Act and Australian Consumer Law alleging MercedesBenz forced dealers into non-renewable agreements, decimated the value of their dealerships, and failed to operate in “good faith”. The key issue relates to a change from a dealership model to an agency model, a move which effectively changes current independent retail business into MercedesBenz agents who receive a fixed commission for car sales at a fixed price, among other things. Mercedes Benz claims that it consulted with the dealer network about the introduction of an agency model over the past three years, however franchisees dispute the consultation and claim they were told to agree to the

The Disclosure Register is expected to be ready to receive documents from March 31 next year, and will be voluntary for several months before all brands must upload current disclosure documents by October 31, 2022. Franchisors will be required to open an account on the Register and provide basic information about themselves before uploading their disclosure documents, and any other supporting documents that may be required. The Franchising Code of Conduct will again be changed to recognise the role of the Disclosure Register. An Explanatory Statement about the Register, as well as a plain English guide featuring eight questions for public consultation has also been released. Franchisors will be permitted to redact some information before uploading disclosure documents, including personal information in deference to the Privacy Act, site-specific information, and commercially sensitive quantitative information about rebates from suppliers (but potentially not the list of suppliers itself). The Register will not retain past versions of disclosure documents, and all franchisors will be expected to maintain a current disclosure document on the Register unless they have ceased offering franchises. For more information, click here. v business franchise MAGAZINE 63

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COVER STORY: Roll’d Vietnamese

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Now, with over 20 new stores slated for 2022 and an extensive omnichannel strategy that includes B2B sales and new drone delivery, the team are investing equally in providing stronger career pathways and opportunities for onboarding Roll’d Vietnamese franchisees and staff. Since the inception of the brand, Roll’d Vietnamese have offered ongoing support to its franchise network inclusive of first-time business owners, to multi-site investors. This includes on-going training and short up-skilling courses to better equip staff with skills that are valuable both in and outside the store environment. In a bid to open up further opportunities for young Australians, the team are taking their recruitment strategy to the next level, having recently paired with The Institute of Training and Further Education to tailor a suite of qualifications to suit individual employees. The new recruitment strategy is intensely focused on forging stronger career development pathways that supports the next generation of hospitality workers, by putting them through short courses and full qualifications to strengthen and develop important skills suited to hospitality and beyond.

Pictured Above: Mama Hoang (left) and Quinnie - Corporate Store Operations / Franchisee (right)

“Our role is to give the franchisees everything they need to succeed and provide on-going support. It’s important for prospective franchisees to ask themselves why they’re investing in a Roll’d franchise. We believe that profit is a by-product and if you do things well and with our values at heart, you’ll be successful. Being in the Roll’d family is about being a part of something special and being a trailblazer, because we’re a young business everyone in the franchise network has the opportunity to facilitate change and see their future #0- 6-? 8:7,=+< :)6/- 16+4=,-; .7=: ;)=+-; :1+- 8)8-: >-:51+-441 677,4-; )6, :74416/ <:)A; 7K-:16/ +=;<75-:; and the future of Roll’d grow,” Says Quinnie. <0- 7887:<=61<A <7 .=:<0-: -@8)6, <0-1: 367?4-,/- )*7=<

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BAO HOANG CEO / Co-founder

! ! 2716-, !744 , %1-<6)5-;- *)+3 16

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eing a part of the Roll’d Vietnamese family is about sticking to the )6, -@8-+<)<176; <7 ,-41>-: <0- 57;< :-4->)6< ;=887:< basics of providing good Vietnamese food, good customer service and

making it a memorable experience for each and every customer,” says Quinnie. ! :75 5A -@8-:1-6+- );;1;<16/ ) 6=5*-: 7. .:)6+01;-- +)6,1,)<-; D6)6+- Big picture thinking, flexibility and long-term strategies has allowed 1; 8:7*)*4A <0- D:;< )6, .7:-57;< +0)44-6/- <0)< 5)A 87;<876- 8-784- ; the brand to cultivate an environment to inspire staff through on-going ,:-)5; $6,-:;<)6,16/ D6)6+- 1; ) 3-A 5)I-: !744C, %1-<6)5-;- +=::-6<4A support, new B2B opportunities and a range of store formats to choose 0)>- 8:-.-::-, ;<)<=; ?1<0 ;75- D6)6+1)4 16;<1<=<176; #0-;- *:73-:; 0)>- ;=++-;;.=44A );;1;<-, 5)6A 7. 7=: +=::-6< .:)6+01;--; ?1<0 ;-+=:-, D6)6+- from. .7: <0-1: ;<7:-; )6, 5)A );;1;< 87<-6<1)4 +)6,1,)<-;

Equally innovative as adaptable, Roll’d Vietnamese has shown great " flexibility in its business model, offering a variety of store models for

#0- 7=<*:-)3 7. 7>1, 0); 0), ;1/61D+)6< -+76751+ 8741<1+)4 )6, prospective franchisees to choose from: traditional retail store fronts, ;7+1)4 158)+< ?7:4,?1,- )6, *-+)=;- 7. <01; ?- ;-- 5)6A including kiosks in food precincts, high-street stores, concessions with 8:7;8-+<1>- .:)6+01;--; .--416/ )88:-0-6;1>- 16 16>-;<16/

supermarkets and the Roll’d Runner (Roll’d’s food truck).

4<07=/0 7>1, 0); 0), ) ,)5)/16/ -K-+< 76 <0- -+7675A 7. 5)6A Alongside multiple store format options, Roll’d’s new business strategy =;<:)41)6 *=;16-;;-; ?- ):- 078-.=4 <0)< =;<:)41) ?144 :-+7>-: /:-)<4A

is intensely focused on expansive omnichannels, with each store model

&- ):- +76D,-6< <0)< 7=: *=;16-;; 4-),-:; 16+4=,16/ !744 , %1-<6)5-;- having the opportunity to supplement revenue through new FMCG .7=6,-: )6, )7 7)6/ ?07 1; ) 5-5*-: 76 <0- =;<:)41)6 products and the Grab-and-Go range available in Coles Supermarkets. 7>-:65-6<; )<176)4 % 77:,16)<176 7551;;176 0); .=<=:- 8:77.-, 7=: *=;16-;; <7 -6;=:- ) ;-+=:- .=<=:- ?014- As Roll’d Vietnamese power ahead in the Australian market and :-,=+16/ <0- 6-/)<1>- -+76751+ 158)+<; 7. <0- 0-)4<0 +:1;1; 6

!744C, %1-<6)5-;- 4)=6+0-, ;->-:)4 16+-6<1>-; <7 );;1;< ?1<0 ;)4-; continue to develop deeper relationships with more Australians, Roll’d )6, 27* 5)16<-6)6+- ;=+0 ); <0- !744 , !=66-: !744C, -41>-:A !744C, -)4 are also looking ahead with aspiration to expand into international 7@ <0- 0-), 7J+- ;<)K ?-:- ,-847A-, <7 );;1;< !744C, ;<7:-; ,=:16/ <0- markets including the USA, New Zealand, Ireland, Japan and the UK. 47+3,7?6 <7 -6+7=:)/- .:)6+01;--; <7 3--8 <0-1: ;<7:-; 78-6 ?014- ?- ?-)<0-:-, <0- ?7:;< 7. <0- 8)6,-51+

ABOUT ROLL’D VIETNAMESE:

=:<0-: <7 <01; !744 , %1-<6)5-;- 8:7=,4A 78-6-, 6-? ;<7:-; ;-:>16/ )457;< 0=6/:A +=;<75-:; ,=:16/ <0- 8)6,-51+ )6, ?-4+7516/ -@1;<16/ :)6+01;--; <7 2716 7=: 5=4<1 ;1<- 7?6-: +4=*

A proud Vietnamese culture, focus on family, *:16/16/ <0- 5=4<1 ;1<- 7?6-: :)<- =8 <7 supporting franchisees and delivering healthy bites &- ;)? ) 6=5*-: 7. +7:87:)<- ;<7:- 5)6)/-:; ;<-8 =8 <7 *-+75- is at the heart of everything behind Australian QSR <0-1: 7?6 *7;;-; )6, +76<16=- <7 -@8)6, 7=: 7J+- ;=887:< <15- leaders Roll’d Vietnamese. One of ! the few genuine family-run QSR 6- 7. <0- 57;< >)4=)*4- <016/; 0)>- 8-:;76)44A 4-):6< ,=:16/

1; businesses, Roll’d Vietnamese has remained <7 :-+7/61;- 7887:<=61<1-; ):- )4?)A; )>)14)*4- ->-6 <0:7=/07=< +:1;1; passionate about culture and forging longstanding relationships with its franchisees since its #01; )8841-; <7 5A;-4. )6, <-6 7. 7=: :)6+01;--; ?07 78-6-, <0-1: 7?6 ;<7:-; 16 <0- 57;< +0)44-6/16/ A-): 7. *=;16-;; first store opened in Melbourne’s CBD back in 2012. "=++-;; +75-; <7 <07;- ?07 ;-- <0- :1/0< 7887:<=61<1-; )< <0- :1/0<

Roll’d<15- ):- ,-<-:516-, -67=/0 <7 5)3- ,-+1;176 )6, ,-,1+)<- C)44 16C Vietnamese continues to honour the historic and proud16<7 <0- ;=++-;; 7. <0-1: *=;16-;; roots of the Hoang family and their Vietnamese heritage through authentic Vietnamese food, recipes and 6+- A7= ):- ) 8):< 7. <0- !744 , %1-<6)5-;- .)514A ?- /=):)6<-- strongA7= ):- /:-)<4A ;=887:<-, )6, ;-< A7= =8 .7: ;=++-;; =: +7:87:)<- cultural traditions. <-)5 ?144 ?)43 <0- 27=:6-A ?1<0 A7= *-+)=;- D:54A *-41->- <0-

Not only has this enabled the QSR leaders to remain at the forefront of ;=++-;; 7. 7=: :)6+01;--; 1; <0- ;=++-;; 7. !744C, %1-<6)5-;- Australian healthy takeaway, but it has also enabled the brand to flourish into a range of new omnichannel strategies, bringing healthy Vietnamese ! food to more Australians, keep staff in reliable employment and excitingly prepare for international expansion off the back of the pandemic. 6- 7. <0- 57;< .:-9=-6<4A );3-, 9=-;<176; 1; C 7 6--, <7 0)>- -@8-:1-6+- 16 .77, )6, *->-:)/- <7 *-+75- !744C, %1-<6)5-;-

With over 1,000 locations to pick up a fresh fix of Mama-Hoang inspired :)6+01;--; C )6, ?014- 0)>16/ -@8-:1-6+- 16 07;81<)41<A 1; ),>)6<)/-7=; 1< 1; *A 67 5-)6; +758=4;7:A delights, including famed Roll’d Soldiers®, steamy Vietnamese Phở soups, crisp Gỏi salads, Bánh Mì baguette, pantry items, Grab-and-Go meals, 6;<-), ?- ;--3 .:)6+01;- 8):<6-:; ?07 D< 16<7 7=: ;<:76/ *:)6, condiments, Roll’d Vietnamese is an incredible story of strong family >)4=-; )6, 87;;-;; 8);;176 +7551<5-6< )6, ) 0=6/-: .7: ;=++-;; ethics and determination.

&- :-+755-6, .:)6+01;- +)6,1,)<-; ,7 <0-1: :-;-):+0 )6, .)5141):1;-

Led by<0-5;-4>-; ?1<0 <0- !744 , %1-<6)5-;- *:)6, 8:17: <7 )8841+)<176 Founder and CEO, Bao Hoang, Roll’d Vietnamese remains a passiondriven#0)< 16>74>-; <)4316/ <7 7=: :)6+01;--; ?07 ):- )< ,1K-:-6< ;<)/-; business, with Hoang’s parents keeping a hand in every Phở that’s 7. <0- .:)6+01;16/ 27=:6-A <7 =6,-:;<)6, ?0)< 1< <)3-; <7 *-+75- served.

SCAN NOW AND LEARN MORE OR CONTACT OUR

VENICE PHAN venice@rolld.com.au

NATIONAL FRANCHISE MANAGER:

VOL 16 ISSUE

02 JAN/F EB 2022

<0-1: 7?6 *7;; +76;=4<16/ ?1<0 8:7.-;;176)4 *=;16-;; ),>1;7:;

Now, )++7=6<)6<; )6, ;741+1<7:; <7 );;1;< ?1<0 ,-+1;176 5)316/ his sister, Quynh-Anh Hoang is leading the corporate arm of Roll’d &- ):- ,-,1+)<-, <7 ;=887:<16/ 7=: .:)6+01;--; .:75 <0- *-/16 Vietnamese and championing the franchising space, with four Roll’d 7. <0-1: !744 , %1-<6)5-;- 27=:6-A )6, ):- 0)88A <7 8:7>1,- Vietnamese franchises under her own belt. );;1;<)6+- )6, /=1,)6+- 16 <0- ,-+1;176 5)316/ 8:7+-;;

!744 , 0); 67< 764A ;+)4-, =8 9=1+34A *=< 0); )4;7 ),)8<-, <0- who as a team collectively continue to advocate for food diplomacy, +76+-8< <0:7=/0 1667>)<176; <0)< 5--< <0- <-)5 ; >1;176 <7 offer career growth opportunities and develop a strong mutual .--, 57:- =;<:)41)6; 0-)4<0A %1-<6)5-;- .77, 57:- 7L-6 13- )44 /77, :-+18-; !744C, %1-<6)5-;- ;)=+-; ):- 6- ;=+0 1667>)<176 1; <0- :-+-6<4A 78-6-, ;<7:- ?1<016 ) ;<7:- understanding of cultural differences. *7I4-, ?1<0 47>- )6, ;0):- <0- ;?--< )6, ;81+A E)>7=:; 16 74-; 776-- 76,; %1+<7:1) 16 ):+0

#0- D:;< 7. 1<; 7. <0- 7)6/ .)514A 31<+0-6 16+4=,16/ "<1+3A 71;16 Quinnie, who owns four Roll’d Franchises across Victoria and 316, #0- ;1/61D+)6< 8):<6-:;018 ?1<0 74-; +76<16=-; <7 -+07 "81+A 71;16 01441 )A7 )6, )5) 7)6/ ; HG+ 5F5 Queensland, describes her Roll’d Vietnamese journey as one dedicated <0- 8):<6-:; ;0):-, +7551<5-6< <7 1667>)<176 )6, 16 ;=887:<16/ =;<:)41)6; ?1<0 .:-;0-: 0-)4<01-: )6, 57:- +76>-61-6< 78<176; to service, education and passion, a philosophy she brings into her $;16/ .7=: 3-A 16/:-,1-6<; <)817+) E7=: ?)<-: :1+- )< )44 +76;=5-: <7=+0 8716<; stores every day and encourages amongst her team members, who sheE7=: )6, ;)4< /-< :74416/ ?1<0 !744 , %1-<6)5-;- <:1-, )6, <-;<-, 4);;1+ !1+- )8-: 76/ ;3166A calls family. K-:16/ <0- -6<1:- 5-6= )6, ) :)6/- 7. +76>-61-6< 8:- 8)+3-, !1+- %-:51+-441 77,4-; ):- 5),- 7. ) 67 6);<1-; 51@ /:)* )6, /7 5-)4; !744 , %1-<6)5-;- 776-- 76,; 8:7>1,-; In good Vietnamese fashion, all on-boarding Roll’d franchisees are 7. :1+- E7=: )6, ?)<-: )6, ):- <0- 8-:.-+< <01+36-;; <7 )6 7887:<=61<A .7: ;0788-:; <7 81+3 =8 ) .:-;0 5-)4 16 *-<?--6 5);<-: !744 , %1-<6)5-;- .)>7=:1<-; .:75 075- welcomed into a the ‘Roll’d family’, a community of likeminded *:7?;16/ <0- )1;4-; 8)+3)/-, /:)* )6, /7 5-)4; .7: 4)<-: individuals and extension of the Hoang’s family heritage. )6, ,-41+17=;4A :-.:-;016/ !744 , +-, #-); )6, #7 +7584-<- A7=: :74416/ :1<=)4 +=;<75-:; +)6 %1-<6)5-;- +-, 7K-- 8=:+0);- .=;; .:-- )6, 5-;; .:-- !1+- )8-: !74416/ Having adopted their parents strong work ethic and appreciation #:)A; )>)14)*4- 16 !744 , %1-<6)5-;- ;<7:-; )6, 76416- 764A for Vietnamese culture has meant the Roll’d Vietnamese team 7? <0- 7887:<=61<A <7 <)3- 075- <0- .:-;0 <);<- 7. %1-<6)5 have fostered a working environment built on patience, empathy, 1; -4->)<-, <7 <0- 6-@< 4->-4 ?1<0 !744 , ; )=<0-6<1+ %1-<6)5-;- 7=6,-, )6, 4-, *A )7 7)6/ !744 , %1-<6)5-;- forgiveness, compassion, as taught in the home by the Hoang parents.+76<16=-; <7 1,-6<1.A 6-? ?)A; 7. -60)6+16/ )6, ;15841.A16/ 8)6<:A 1<-5; )6, +76,15-6<; )>)14)*4- .7: 8=:+0);- 16 74-; ;=8-:5):3-<; )6, !744 , %1-<6)5-;- ;<7:-; 6)<176?1,- <0- ,-41>-:A )6, )++-;;1*141<A 7. .:-;0 <)3-)?)A 78<176; <0)< ):- 67? )>)14)*4- .7: ' )< 075- 10 BUSINESS FRANCHISE MAGAZINE

!744 , %1-<6)5-;-

JOIN TH

ISE FAMI

UNPA YOUR FR CKING ANCHISE FINANCE OPTION S FRAN PRIMED CHISING SMAL TO LEAD RECOVEL BUSINESS RY IN 20 22

$4.95 (AUD)

, $7.95 (NZ)

inc. GST.

www.businessfranchiseaustralia.com.au 64 business franchise MAGAZINE

RO VIETNAMLL’D ESE

FRANCH

BUSINESS FRANCHISE MAGAZINE 11

professional services listings

JEJAK GRAPHICS

a lasting impression

Contact Michelle Quinn M 0422 267 639 E jejak@bigpond.com CREATIVE DESIGN SOLUTIONS

Level 6, 64 Marine Parade (PO Box 10857) Southport Qld 4215 P 07 5591 2522 F 07 5591 2511 Contact Sam Rees E sr@ippartnership.com.au www.ippartnership.com.au

Jejak Graphics is a freelance graphic design business based in Melbourne, Australia working with clients worldwide. With over 25 years experience in the design and print industry specialising in magazine layout and advert design as well as offering a number of other graphic design services and print solutions including: • Corporate stationery • Brochures and flyers • Poster and banner design

A specialist Franchising and Intellectual Property legal firm, providing advice for Franchisors from conception to recruitment and ongoing management.

• Digital marketing and website banners

The firm takes great pride in its long term relationships with Franchisors and providing clients with expert, tailored and cost-effective advice. Expert advice and assistance is also provided to Franchisees buying & selling businesses as well as in relation to disputes.

• Product labels and packaging

Level 27 Governor Macquarie Tower, 9 Farrer Place, Sydney, NSW 2000 P 1300 858 818 Contact Jessica Gadiel E systems@safetynavigator.com.au www.safetynavigator.com.au

Safety Navigator is a cloud-based health and safety platform used by over 10,000 Australian and New Zealand businesses. Our focus is on making health and safety compliance easy for business to allow them to reduce the risk of a workplace incident occurring. We specialize in servicing the Franchise industry.

• Sports programs • Monthly newsletters Artwork is tailored to your brand and focused on your message and target audience. No job is too big or small. Contact me today to discuss how Jejak Graphics can make your company or organisation leave ‘a lasting impression’.

Suite 13, 317 Whitehorse Road, Nunawading VIC 3131 P 1300 123 300 Contact Fred Nadde E fred@steadfasteastern.com.au fred@steadfasteastern.com.au

Shopinsurance has been looking after the needs of franchisees and franchisors for over 15 years. We offer via our website automated business insurance solutions backed by “one on one” personal advice, to ensure all our customers receive a personal level of care. We look after the needs of franchisees such as Just cuts, Hairhouse Warehouse, Gloria Jeans, AFL stores, Michel’s patisserie, Subway and Schnitz. All it takes is one phone call or email and we take the worry out of what insurance coverage you need, how much it costs and best way to structure your insurance for one shop or for a franchisor insurance facility for all. Give our Director a call on 1300 123 300 Australia wide.

business franchise MAGAZINE 65

franchise listings FRANCHISE 1300 Cleaning Group 2/34 Drake Avenue Paradise Point Qld 4216 Ph: 1300 10 12 13 Email:franchising@1300cleaninggroup.com.au Website:1300cleaninggroup.com.au

7-ELEVEN Building 2 658 Church Street, Richmond, Victoria, 3121 Phone: (VIC) 03 9550 0600, (NSW) 02 9798 1200, 07 3291 9400 (QLD) Website: www.7elevenfranchise.com.au

ANDREW BARTON 67 Colebard Street, Acacia Ridge, Qld 4110 Phone: 1800 304 030 Email: mls@andrewbarton.com.au Website: www.andrewbarton.com.au

ARAMEX Level 9, 491 Kent Street, Sydney, NSW 2000 Ph: 1300 3278 929 (AUS) Ph: 0508 692 726 (NZ) Email: recruitment@aramex.com.au (AUS) recruitment@aramex.co.nz (NZ) Website: www.aramex.com.au www.aramex.co.nz

Banjo’s Bakery Café - Banjo’s Corporation 85 Liverpool Street, Hobart, Tasmania 7000 Ph: 03 6210 5000 Email:franchising@banjos.com.au Website:https://banjos.com.au/

Brumby’s Bakery 35 Robina Town Centre Drive, Robina 4226 QLD Ph: 0401 058 607 Email:kellie.cranch@rfg.com.au Website:brumbys.com.au

BK’S TAKEAWAY 95 Princes Highway, Trafalgar VIC 3824 Ph: 0408 129 035 Email: grant@bkstakeaway.com.au Website: www.bkstakeaway.com.au

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

Exterior cleaning

95K

RETAIL

700 OUTLETS

FCA, AACS

Site Specific

$400,000-$1,000,000 (site dependant)

LAUNDRY SERVICES

100+

20%-30% Deposit

$100,000 financed over 5 years

FREIGHT & LOGISTICS/ COURIER

29 (AUS) 18 (NZ)

FCA

Available upon application

Dependant on territory

Food – Bakeries

Banjo’s Corporation

POA

Bakery/Retail

TAKE-AWAY FOOD

FCA

$30,000

$150,000 +GST

Retail Dancewear

No Ongoing Franchise Fees

$34,990

DECK AND TIMBER RESTORATION

FCA & AIG (Australian Industry Group)

$33,000 + GST

$65,000 + GST (incl Franchise Fee) + vehicle

Mobile Coffee/Donuts

TUTORING

FCA

$40,000

HYGIENE PRODUCTS & SERVICES

33 in AUS, 18 in NZ

FCA

None

$10,000 - $300,000

AUTHENTIC ITALIAN FAMILY FOOD FRANCHISE

FCA

$50,000 + GST

$500,000 - $700,000

MOBILE HOSE AND FITTINGS MANUFACTURING

400+ Across AUS, NZ & Pacific Islands

FCA

Subject to location, starting from $20K

Subject to location, from $40-$60K plus finace, equiptment & stock

SPORT/HEALTH & FITNESS

IFA

INTERNATIONAL AND DOMESTIC FREIGHT CONSULTANTS

FCA,IFA

$64,950

MOBILE POOL SHOP & POOL SERVICE

100+

FCA

$69,000

$69,000 + Vehicle

HAIRDRESSING

210+ across Australia, NZ & UK

FCA

$18,000-$35,000

$80,000-$240,000

AFTER SCHOOL TUITON

322

FCA

$1000

$4,000-$30,000

LASER, INJECTABLES, SKIN TREATMENTS, BODY

165

FCA

$60,000+GST

$290,000+GST

CENTRE STAGE DANCEWEAR Shop 1, 35-43 Monaro Street, Seven Hills, New South Wales 2147 Phone: 02 9624 3335 Email: Kassandra@centrestagedancewear.com.au Web: www.centrestagedancewear.com.au/

DECKSEAL PO Box 4093, Burwood East VIC 3151 Ph: 1800 332 525 Email: admin@deckseal.com.au Website: www.deckseal.com.au

Donut King Mobile 35 Robina Town Centre Drive, Robina 4226 QLD Ph: 0401 058 607 Email: Kellie.cranch@rfg.com.au Website: DonutKingMobile.com.au

DYMOCKS TUTORING Level 3, 1-3 Fitzwilliam Street, Parramatta NSW Ph: 02 8774 2626 Email: franchising@dymocks.education Website: www.franchising.dymockstutoring.edu.au

ECOMIST 25 Hargraves Place Wetherill Park NSW 2164 Ph: 1800 243 500 Email: info@ecomist.com.au Website: www.ecomist.com.au

FASTA PASTA PTY LTD Level 1, 137 The Parade, Norwood SA 5067 Ph: 08 8304 8600 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au

HYDRAULINK PTY LTD 123 Long Street Smithfield, NSW, 2164 Ph: 02 8785 4600 Email: franchise@hydraulink.com.au Website: www.hydraulink.com.au

INFINITY MARTIAL ARTS 12/10 Capital Place, Birtinya, QLD 4575 Ph: 0481 781 196 Email: info@infinitymartialarts.com.au Website: www.infinitymartialarts.com.au

INXPRESS 3/14 Burke Crescent, North Lakes, QLD 4509 Ph: 1300 097 857/0434 111 985 Email: Sales.au@inxpress.com Website: inxpress.com.au

JIM’S POOL CARE 48 Edinburgh Road, Mooroolbark VIC 3138 Ph: 131 546 Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au

JUST CUTS Level 1, 4-6 Kingsway, Cronulla NSW 2230 Ph: (AUS) 1800 334 498 (NZ) 0800 100 114 Email: bdm@ justcuts.com Website: www.justcuts.com

KUMON EDUCATION PO Box 5363, West Chatswood, NSW 1515 Ph: 02 9467 2200 Email: info-@kumon.com.au Website: kumoninstructors.com.au/Franchise

LASER CLINICS AUSTRALIA Unit 21, 39 Herbert Street, St Leonards, NSW 2065 Ph: 0400 303 272 Email: Franchising@laserclinics.com.au Website: www.laserclinics.com.au/franchise-opportunities

66 business franchise MAGAZINE

FRANCHISE MAGNETITE WINDOWS 36 garema Circuit, Kingsgrove NSW 2208 Phone: 02 9565 4070 Fax: 02 9565 4080 Email: info@magnetite.com.au Website: www.magnetite.com.au

NENE CHICKEN AUSTRALIA 120 Turner St, Port Melbourne VIC 3207 Ph: 03 8526 4488 Email: info@nenechicken.com.au Website: www.nenechicken.com.au

PACK & SEND Unit 3C Mfive Business Park, 1 Moorebank Ave, Moorebank, NSW 2170 Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

PAPPARICH 120 Turner Street, Port Melbourne, Victoria Ph: 03 9645 4667 Email:business@papparich.net.au. Website: www.papparich.net.au

RAMS Level 12/321 Kent Street Sydney NSW 2000 Ph: 1800 616 082 Email: franchising@rams.com.au Website: www.RAMS.com.au/franchising/

ROLL’D Head Office: Waterman Business Centre, Level 2, UL40/1341 Dandenong Road, Chadstone, VIC 3148 Ph: 03 8564 8186 Email: franchise@rolld.com.au Website: rolld.com.au

RYCO 24•7 99 Calarco Drive, Derrimut VIC 3026 Ph: 1300 111 247 Email: sales@RYCO247.com Website: www.RYCO247.com

SNAP-ON TOOLS PO Box 6077, Seven Hills NSW 2148 Ph: Aus: 1800 762 766 NZ: 0800 762 766 Email: sota.franchise@snapon.com Website: www.snapontools.com.au

Stagecoach Performing Arts 12th Floor, Export House, Wolsey Walk, Woking, Surrey GU21 6 Ph: +44 (0)1483 247 400 Email:franchiserecruitment@stagecoach.co.uk Website: https://stagecoachfranchise.com/

SUBWAY SYSTEMS AUSTRALIA PTY LTD Level 1, 42 Amelia Street, Fortitude Valley QLD 4006 Ph: 1800 630 355 Email: australia_development@subway.com Website: www.subway.com.au

THERMAWOOD RETRO-FIT DOUBLE GLAZING PO Box 1007, South Melbourne VIC 3205 Ph: 04 555 55 330 Email: info@thermawood.com.au Website: www.thermawood.com.au

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

WINDOW INSULATION

6 franchises & 12 dealers

AWA, HIA, WFAANZ

$20,000-$50,000

$20,000

RESTAURANT/QSR

Franchisees can expect from $400,000 - $650,000 for outlet development

LEADING PARCEL & F REIGHT RESELLER

106

FCA

$75,000 ex GST

From $100k

HOSPITALITY AND RETAIL

Included in the Investment

$500,000

FINANCE

FCA

$35,000 + GST

$200,000

FOOD – RESTAURANTS AND DINING

FCA

$50,000

$400,000 plus

HYDRAULIC SERVICE AND MOBILE CONNECTOR SPECIALISTS

FCA

$15,000

Various Options

MOBILE TOOLS AND EQUIPMENT FRANCHISE

180+

FCA / FANZ

Start-up cost from $50,000

Children’s Performing Arts Education Franchise

350

$20,000

$11,000

FOOD - QUICK SERVICE RESTAURANT (QSR)

1354* (AU) 263* (NZ), 41,526* in 108 countries *as of 5 Sept 2019

FCA

AUD15,000 + GST (Australia), USD12,500 + GST (New Zealand)

Site dependent

RETRO-FIT DOUBLE GLAZING

10 AUS, 42 NZ

AWA

$40,000

Varies depending if vehicle needed

WAY GREAT A ARE ISTINGS L A-Z R BUSINESS U YO TO PROMOTE

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to: www.businessfranchiseaustralia.com.au

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A-Z franchise directory

7-eleven Looking for your next move? Your opportunity awaits with 7-Eleven Australia. 7-Eleven operates a growing network of more than 700 stores in Victoria, New South Wales, the Australian Capital Territory, Queensland and Western Australia. A franchise with 7-Eleven means owning your own business with a success proven model and the ability to create a work-life balance that suits you. When you

Andrew Barton Andrew Barton Laundry Systems was established over 60 years ago to service the Queensland laundry market. The business was built around sole distributors of the world-famous Speed Queen brand of commercial laundry products. Andrew Barton laundromats are an excellent long term investment primarily because the Speed Queen machines last for so long. An investor can expect day after day of reliable running for 15 years or more without the need for significant reinvestment, so once the initial set up costs have been

Aramex Aramex has been operating internationally for almost 40 years. In New Zealand and Australia, we began as Fastway Couriers over 35 years ago, joining the Aramex family in 2016. The Aramex network across New Zealand and Australia now includes 40 regional franchises and over 1200 franchise partners. We offer our franchise partners an awardwinning system, world-class technology,

Banjo’s Bakery Café A family-owned Tasmanian staple since 1984, Banjo’s Bakery Café is a place to come together and enjoy quality, freshly-baked savouries, breads, sweets and barista-made coffee. With over three decades of baking experience and 7 million customers each year, Banjo’s currently has over 44 successful franchise stores across Tasmania, Queensland, Victoria, New South Wales and South Australia.

Brumby’s Bakery Baking bread daily since 1975, Brumby’s has established a national footprint and holds a proud place in the industry’s history. As a specialty bread retailer, Brumby’s has now grown to serve a loyal legion of customers who buy more than 10.5 million loaves each year! Brumby’s respect the history of artisan bakers

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buy a 7-Eleven franchise, you buy two things. Firstly, a brand name that’s recognised around the world, and secondly a business system that works. It’s your opportunity to be a part of your local community, interact with customers every day, and build something that’s yours. We’ll help you at every step of the way, from setup and training, to marketing and even bookkeeping, we’ll help turn your new investment into a solid investment. Email: 7elevenfranchise@7eleven.com.au www.franchise.7eleven.com.au

recouped the additional profits become even more attractive. The Laundry industry is going through its very own digital revolution, and Andrew Barton is officially launching its unique Managed Laundromat Service (MLS). The Managed Laundromat Service has been designed to take advantage of the latest digital technology, including their own cashless payment system and remote security monitoring, which has opened up the laundromat market to investors who want a truly hands-off approach. Please contact us at mls@andrewbarton.com.au or call us on 1800 304 030

training and support to help them to run their own rewarding business in their local communities. For more information contact: AUS: 1300 327 892 fso@aramex.com.au www.aramex.com.au NZ: 0508 692 726 recruitment@aramex.co.nz www.aramex.co.nz

Committed to the community that has supported our brand since its inception, Banjo’s has never lost sight of our family values, donating over two million dollars of product to local community organisations each year. Our bakery strives for customer satisfaction through a modern approach to traditional baking, a unique product offering and iconic Tasmanian hospitality. https://banjos.com.au/

that have come before and honour their heritage with a fresh and creative approach. The new look of Brumby’s franchises embrace established values of producing quality, home-style baked goods, using traditional scratch baking methods. “Brumby’s of the future” will combine new colour palette, packaging, products, and layout in new stores. Brumbys.com.au

BK’S TAKEAWAY BK’s Takeaway is a retail food outlet specialising in hot and tasty ready-to-go food and also offering a variety of dine-in options.

place to enable franchisees to build highly profitable businesses.

BK’s Takeaway is all about traditional Australian fare – from hamburgers, potato cakes, and fish and chips, to sandwiches, coffee, and lots more. BK’s Burgers were also voted one of Victoria’s top 5 burgers.

Becoming a franchisee with BK’s gives you the advantage of learning from our industry experience team to help you get started in your new venture. Not only will you receive on-going support from us, but you’ll also be part of a growing family of franchisees sharing similar goals and objectives.

The BK’s Takeaway franchising system is based on over 20 years experience in the food and beverage industry. This means we have the right systems and processes in

Contact: Grant Garraway 0408 129 035 Email: grant@bkstakeaway.com.au Web: www.bkstakeaway.com.au

CENTRE STAGE DANCEWEAR

One of the many perks of owning a CSD Franchise is the flexible working hours and the opportunity to build your own CSD family with your studio owners.

Centre Stage Dancewear is now offering a unique & exciting opportunity to Franchise our Pop Up Shops all across Australia. There are a lot of reasons to invest in a Centre Stage Dancewear Franchise starting with a guaranteed turnover of $70,000 for the first 12 months*, low overheads leading to increased profit margins and no excess stock to hold.

DECKSEAL DeckSeal help homeowners and commercial clients around Australia, transform their outdoor living spaces by restoring old timber and preserving new timber. Low start up cost, mobile business and a proven established model – it’s the perfect opportunity to seal your future with a DeckSeal Franchise. The restoration and preservation of timber structures and decks is a niche business, placed within a significant growth market. Now more than ever, people will be entertaining at home and utilizing their outdoor areas. A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country. Our franchisees love what they do. The satisfaction they get out of their work and business is endless, from seeing the deck at the beginning of the project to the final result is amazing! We undertake a wide range of projects including decking, cladding, screens, fences, seats, handrails, posts, outdoor furniture, planter boxes and garden edges and with

Donut King Mobile For the average Australian kid, the ultimate reward (and break for mum and dad…) during the weekly shopping excursion was a stop at your local Donut King. It stood out in the food court like a pink beacon you just couldn’t resist. The brightly coloured iced donuts, the delight of the cream and jam, the faces pressed to the glass experiencing the magic of the warm cinnamon

DYMOCKS TUTORING Dymocks Tutoring is tutoring business owned and operated by one of Australia’s oldest franchises, Dymocks. We’ve made the logical leap from books to education. Operating two outlets since 2018 and a large online tutoring business, Dymocks Tutoring is now ready to start expanding our local learning hubs! We’re looking for franchisees who are excited to help students maximise their marks and see tangible change in their grades. At Dymocks Tutoring we believe in accessibility so we’re about making tutoring affordable and more available to more students across the country.

Do you think you would have what it takes to be a part of our CSD family? For all initial enquires contact Kassandra today. kassandra@centrestagedancewear.com.au www.centrestagedancewear.com.au/

a continual flow of enquiries, repeat business and an overwhelming demand for our services, a DeckSeal franchise should not be missed. DeckSeal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. Full training and ongoing support are provided with operational manuals. DeckSeal currently has territories available in NSW, QLD, WA, SA and TAS. Our current franchisees are from all different employment backgrounds and possessed varied business capabilities, but all reap the rewards of owning a DeckSeal franchise. If you’re a motivated, honest and organised person who wants to own a business that enables you to have more flexibility in your life, have control over your income, and bring a smile to your client’s face – then we want to talk to you. Now is the time to buy into the home improvement market, so get 2021 back on track and contact us today – email admin@deckseal.com.au or call Danielle on 1800 332 525

donuts bouncing along the mini conveyor belt and landing in a delicious carousel of cinnamon and sugar. Fresh, hot and ready to be eaten! We all have memories of family time spent with a Donut King signature cinnamon donut, and millions of Aussies have grown up sharing the experience – it’s a place for the young and the young at heart. DonutKingMobile.com.au

If you want to get involved in your own Dymocks Tutoring franchise, we’re looking for people with a passion for education. You don’t need to be a qualified teacher, or educator. We supply all your notes and materials and help you hire qualified tutors, you just need to have a drive to help your local community learn better and a drive to run your own business. For for information: 02 8774 2626 franchising@dymocks.education www.franchising.dymockstutoring.edu.au

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A-Z franchise directory

ECOMIST AUSTRALIA Established in 1994, Ecomist Australia is a leading provider of premium quality hygiene products and services, specialising in Odour Control and Insect Control. Our core product is an innovative programmable aerosol dispensing system that won an award for the Best New Product from The Aerosol Association of Australia and New Zealand. Our aerosol products are manufactured in New Zealand and we offer a natural insect killer and over 30 fragrance options with French perfume.

FASTA PASTA With our authentic Italian background and a 35 year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-evolving menu, with healthy options and a commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year’ in 2018. Loved for our affordable, fresh, family meals in relaxed, fully licensed surroundings, this is a great opportunity to

HYDRAULINK PTY LTD At Hydraulink, Business is BOOMING! Our Hydraulink Sales Service Technician franchisees are in high demand to provide a mobile hydraulic hose and fittings breakdown and repair service to industries like: • Civil contractors engaged in building, construction, road and rail projects • Waste and demolition contractors • Transport, truck and automotive repairs • Warehousing, material handling and logistics services • Marine, agriculture, farming, and forestry sector • Mining and excavation • Military and defence • Manufacturing and industrial processing. The benefits and advantages of the mobile Hydraulink Sales Service Technician Franchise include: • Low operating costs by avoiding commercial leases and outgoings • Business administration support, invoicing, collections, and quoting systems • Technical sales training development with support from an area manager and supportive

INFINITY MARTIAL ARTS Infinity Martial Arts was established in 2005 on the Sunshine Coast, Queensland. We began as a single club focusing predominantly on Brazilian Jiu-Jitsu, with only a handful of members under the guidance of our head coach and black belt Neil Owen. Over the years, many of those initial members became black belts themselves and helped to grow our business into what it is today. With 13 academies now in QLD and two other affiliate clubs in NSW & QLD we are one of the largest franchised martial arts academy names throughout Australia, leading the way in Brazilian Jiu-Jitsu. Our programs focus on a self-defence style of martial arts and combat sport, which

INXPRESS InXpress is one of the world’s largest logistics franchisors. Our innovative proprietary shipping platform allows small to medium businesses to easily book and track their domestic and international shipments online, whist receiving local support from their freight consultant (franchisee). Our global buying power means that our franchisees can offer their customers great rates from a choice of world-class carriers such as DHL, TNT, Startrack and UPS. With 400+ franchises globally, operating in 14 countries, InXpress continues to grow its Australian footprint.

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Our ultimate aim is to enhance the environments of our customers through our high quality products and excellent after-sales service. Over the last 23 years we have developed a secure and proven franchising business model. Each Ecomist franchise has its own exclusive territory based on post codes and purchase price is generally 2x the net income of the existing business. If you are interested in finding out more, please contact Gary Vandoros on 1800 243 500, email info@ecomist.com.au or visit www.ecomist.com.au

be part of our award winning national organisation. Extensive initial training and ongoing support is provided. New franchisees undergo 12 weeks of training in one of our company restaurants covering areas such as, front of house, kitchen (all areas), necessary bookwork, PPS, and Management skills. For more information on joining a successful franchise call 08 8304 8600 email franchise@fastapasta.com.au, or visit our website www.fastapasta.com.au

network of hose and fittings specialists • Branded product to meet customer needs • A designated marketing area, operations manuals, and access to marketing materials to build your business. While a mechanical aptitude or trade skill is beneficial, Hydraulink has found that the most successful franchisees display the following traits. They are: • Self-motivated and driven to provide outstanding customer service • Enjoy fixing things with a can do attitude and can multi task • People with strong work ethics, and a willingness to follow a proven system by learning new skills • Outgoing people who enjoy sales, working with a team, and have great people skills. To be your own boss, and join our team, contact Hydraulink today. We have franchise opportunities for successful candidates all round Australia. For more information visit: www.hydraulink.com.au or www.joinhydraulink.com

is predominantly based on grappling and submission holds. Our curriculum focuses on the skill of taking an opponent to the ground, controlling one’s opponent, gaining a dominant position and using a number of techniques to either force or defend a submission. With classes ranging from expert to beginner and suitable for both adults and children starting as young as 2 years old, our academies are warm & friendly environments. We have a strong focus on creating a fun culture where our members become part of the family. For more information contact: Simone Todd on 0481 781 196 info@infinitymartialarts.com.au www.infinitymartialarts.com.au

A global leader with a proven franchise business model developed over 20 years, InXpress Australia is looking for motivated individuals, with a passion for business and sales, to join our thriving franchise network of freight consultants, with low investment and minimal risk. You’ll benefit from comprehensive training and ongoing coaching, an automated user-friendly system and established carrier partnerships, all fully supported by our experienced operations, coaching and service support teams. Phone: 1300 097 857 Email: sales.au@inxpress.com Website: www.inxpress.com.au

JIM’S POOL CARE MOBILE POOL SHOPS Join our team and Australia’s largest franchise system to build a business that suits your goals and lifestyle. Owning a Jim’s mobile pool shop means you can earn money from multiple streams. You charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can work and gives you scope to grow the business to a level that suits you.

JUST CUTS™ Just Cuts has over 30 years’ experience across Australia and New Zealand. Now the largest hairdresser in the Southern Hemisphere. Embracing business management and training Technology allows owners to remain on the pulse of the business remotely, and hence over 55% of Just Cuts owners are multi salon operators. The dedicated Academy Team provide Operations and Marketing support and the Justice Product range is providing our owners with secondary income stream in each salon.

KUMON EDUCATION In 1954, Toru Kumon, a high school maths teacher in Japan, found that his year two son had done poorly in a mathematics test. Slow, imprecise calculation skill was the reason. This concerned Toru Kumon as a parent, and as a mathematics teacher. He had taught many high school students who struggled with mathematics for the same reason. So, he began to hand write worksheets so his son could practice calculations by himself for half an hour every day. Day after day, he carefully matched the content to his son’s improving ability. Soon, his son progressed beyond school grade level. By the end of primary six he could solve calculus equations. Encouraged by his son’s progress, in 1958, Toru Kumon released his worksheet-based, home-study method. And today, more than 3.72 million students, in over 57 countries, study Kumon worksheets every day. There are more than 42,000 students studying with Kumon in Australia, each progressing according to ability.

LASER CLINICS AUSTRALIA Laser Clinics is the largest retail cosmetic clinic company globally, now with over 165 clinics across Australia, New Zealand, and the United Kingdom. Our successful 50/50 partnership has also won several franchising awards for this growth and innovation. With this unmatched scale comes unmatched experience. No two of our clients are the same. Therefore, the entire Laser Clinics business is built around understanding our clients not just as a group of people, but as unique individuals. This understanding finds its way into all that we do, from staff training, new products, customer service and more. Laser Clinics has a Medical Advisory Board made up of leading Dermatologists and a Medical Director who are at the forefront of innovation, new technology, as well as safety and ethical standards.

MAGNETITE WINDOWS Do you have a trade license or are you hands-on? Do you want to become your own boss? Your WINDOW of opportunity is now. As noise and energy efficiency are prominent issues plaguing home owners, now is the perfect time to become part of an expert team who solve these issues every day. Magnetite specialises in double glazing existing windows, as the core offering in a product range that includes seals, tint and other complementary window treatments.

Another great bonus is our FLAT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. If you are ready for a change then you need to put us on your list. We have selected opportunities around Australia so give us a call and come for a ride along. For more information ph: 131546 or visit www.jimspoolcare.com.au

A recent study conducted by the Franchise Relationships Institute, franchisee satisfaction with the Just Cuts™ System was rated higher than any other franchise group in the benchmark. Style your work and life your way with Just Cuts. You don’t have to be a hairdresser to own a Just Cuts. Contact: Zenardia Anderberg 0488 600 036 or 1800 334 498 Email: bdm@justcuts.com Website: justcuts.com/franchising LinkedIn: Just Cuts™ Franchising

The most advanced students are extended and the least advanced supported. Each student makes progress at their own pace, not bound by age and school grade. Kumon franchisees have the opportunity to build an exciting and worthwhile business that contributes to their local communities. Kumon is searching for potential franchisees with a strong desire to work with children and high regard for education. Proficiency in both mathematics and English, and an undergraduate degree is required. Business acumen, including strong communication and customer service skills will also help to run a successful business. Become part of our global movement and provide the Kumon Mathematics and English programmes to children within your local community. For more information please contact Yukie Ako at: info-au@kumon.com.au https://www.kumoninstructors.com.au/Franchise

This expertise shapes all that we do in our clinics, with nothing going to our clients that hasn’t been quality controlled first and also influences the highest standard of training for our Franchisee’s, Therapists, Doctors and registered Nurses. We also have a Nurse Council, to ensure that all Nursing Standards, codes and guidelines are adhered to. Across all products categories we only use the highest quality supplier’s and the most advanced machines, with a dedicated team looking at new technology and product development to deliver the best results for our clients. All our clinics use medical grade Candela lasers and were currently introducing CoolSculpting across the network, the worldwide leader in fat reduction. www.laserclinics.com.au/franchise-opportunities

Our solutions provide all the benefits of double glazing without the hassle of replacement windows. At Magnetite, we aim to exceed our customer’s expectation of comfort. We believe this starts with the first contact and continues through an assessment, installation and after sales service. Join the team that has: • 18+ years technical and practical experience • #1 place in a niche market, with a unique product range • Comprehensive, hands-on training, with ongoing business and technical support • Average franchisee tenure now over 15 years. To learn more, visit www.magnetite.com.au

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A-Z franchise directory

NeNe CHICKEN AUSTRALIA NeNe Chicken is a popular authentic Korean Fried Chicken brand that originated in South Korea and now has 23 stores across Australia. The brand is all about creating and experiencing excitement through its’ crispy and fresh Korean fried chicken. NeNe means Yes! Yes! in Korean, represents your reaction to the crunchy on the outside, juicy on the inside fried chicken.

As NeNe Chicken continues to expand Australia, new potential sites are constantly becoming available. So what are you waiting for? Join our NeNe Chicken Family today!

What makes NeNe Chicken stand out is the way the chicken is prepared through its marination process,

For more information visit: www.nenechicken.com.au

PACK & SEND

With our ‘No Limits’ business model we can send & receive anything, anywhere.

PACK & SEND is equipped with the technology, systems and resources to handle the movement of parcels, freight and packages for clients located anywhere worldwide. We service the Freight, Logistics and eCommerce Fulfilment Markets.

PAPPARICH The PappaRich story began with a simple idea: to create a modern version of the traditional coffee shops in Malaysia. We strive to provide our customers a taste of Malaysian culture and cuisine, whether through a plate of Nasi Lemak or a crunchy, buttery Roti Canai, all with a cup of Teh Tarik.

We save customers Time, Trouble & Money. Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

savoury Satay to the unforgettable Char Koay Teow, our food reflects the balance and harmony of the different cultures in Malaysia that have combined to give us the distinctive, unique taste of Malaysian cuisine. With over 30 stores in Australia with the intention to grow further, PappaRich aims to deliver quality Malaysian food to all our customers, and to be a brand that is genuinely Malaysian.

Our delicately crafted dishes never fail to deliver bursts of flavour and colour because we use only an authentic mix of herbs, spices and fresh produce, cooked according to traditional recipes. From the fiery sambal of the Nasi Lemak to the silky smooth Curry Laksa, from the

For franchise enquiries contact Mitesh Krishna at: 03 9645 4667 business@papparich.net.au https://www.papparich.net.au

RAMS

• Powerful online and TV presence

RAMS is a recognised, iconic brand – we’ve helped hundreds of thousands of Australians buy their own home.

• Designate territory • Owned by Westpac, Australia’s oldest company • Ongoing training and development

RAMS is unique.

• Build your own successful and motivated team

Residential mortgages is all we do, which makes us experts at helping customers into their new home.

• Support your local community

• Build yourself a business for yourself but not by yourself

For franchise enquiries please email

• Strong upfront and trail commission

call 1800 616 082.

ROLL’D

Why us

Roll’d offers Vietnamese street food, with a modern Australian twist. With over 90 locations and plans for an international location this year, we aim to enrich lives by bringing memorable family food to the world. Food is everything in our family. It’s what we laugh over, cry over, fight over and have done since we were kids. Everything worth sharing has always been done over the dinner table, and through Roll’d it’s now our mission to share the things that matter through great food and even better memories. We’re not shy in saying we have big dreams. We have led the way in bringing Vietnamese food to the masses, making it a popular dining option in Australia, with flavours that are as vibrant as the bustling streets of Saigon.

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its unique batter mix and its authentic Korean flavours that come from NeNe Chicken Korea. NeNe Chicken is known for its wide range of unique Korean fried chicken flavours such as Freaking Hot, Snowing Cheese, Bulgogi and Snowing Chilli flavour, just to name a few.

• Enjoy the comraderie of a large RAMS family franchising@rams.com.au or

Roll’d is one of few genuine family businesses and our proven system, know-how, goodwill and reputation will allow you to create your own success, whilst upholding the brand. Franchising allows you to be in business for yourself, not by yourself. Last year we served over over 6 million hungry customers! Our established network means that you will always have the support of our team and our strengths make us a truly unique franchise. We have the buying power to create a more efficient supply chain. Our network also creates positive competitive environments that encourage our leaders to excel and succeed. For franchising enquiries email franchise@rolld.com.au or call 03 8564 8186 www.rolld.com.au

RYCO 24•7 If you are looking for a business opportunity that offers incredible job satisfaction and the potential for high rewards, a RYCO 24•7 Franchise business is the right fit for you. RYCO 24•7 franchisees can start with one van, with the ability to expand to offer multiple service vans.

SNAP-ON TOOLS Snap-on Tools Australia & New Zealand leads the way in innovation to providing technicians, engineers and other professional tool users the gold standard in tools, tool storage, equipment, diagnostics, repairs information and management systems. Snap-on Tools continues to grow and perform with a network of over 180 franchisees across Australia and New Zealand.

As a RYCO 24•7 Franchise Operator, you can also grow your business into a full RYCO Service Centre which offers over-the-counter service as an added level of support for your fleet of vans. For more information contact: 1300 111 247 sales@RYCO247.com Website: www.RYCO247.com

We are a complete retail mobile showroom that brings high quality tools and equipment to customers at their place of work. Our highly targeted marketing techniques promotes our Snap-on Tools brand so it reaches your customers. Each month, we develop specials to give customers a reason to buy immediately. With extensive training and ongoing support, Join the world’s largest tool franchise and drive your own success www.snapontools.com.au

Stagecoach Performing Arts

enriches more than 50,000 students worldwide, every

At Stagecoach Performing Arts we are all about performance – on stage, in life and in business.

As a Stagecoach franchisee, you are responsible for

week.

We are here to inspire children and provide them with the confidence to be themselves.

driving and growing your business and managing a team

The demand for extra-curricular performing arts opportunities for children continues to increase, as opportunities in mainstream education fall below parents’ expectations. Stagecoach Franchisees are uniquely placed to capitalise on this.

classes yourself, but our model actively encourages you

Become part of an established international franchise brand with a cutting edge educational framework that

SUBWAY SYSTEMS AUSTRALIA PTY LTD Subway® offers a fresh alternative to traditional fast food. Guests can choose from 37 million combinations of premium-quality meats, cheeses, fresh vegetables, and cookies & bread baked daily.

THERMAWOOD Thermawood Retro-Fit Double Glazing System is designed to retro-fit double glazing into existing wooden windows. Proven systems and processes with the Thermawood Patented drainage system. Retro-Fitting fitting double glazing into existing wooden windows allows the home owner to retain the character of their windows, be more energy efficient, reduce energy costs and reduce noise. Along with installing double glazing Thermawood installers also fit draft/sound seals to all types of windows including double hung windows, casement windows and doors.

of talented teachers. You will not be required to teach any to put your own stamp on the creative process. From marketing to recruiting and retaining teachers, Stagecoach will provide you with the guidance and support you need, when you need it. https://stagecoachfranchise.com/

With more than 1,350 locations across the country, Subway® is Australia’s largest restaurant chain*, serves nutritious and delicious subs, salads and wraps along with its iconic cookie range. For franchise inquiries, please contact Michelle Milne at 1800 630 355 or australia_development@subway.com. *based on number of restaurants.

Become part of the success story with: • Full Training and ongoing support • Strong industry Growth • Full Advertising & Marketing • Patented product new to the Australian Building industry. We are looking for passionate self-motivated people to join the Thermawood team. Please contact Thermawood Retro-Fit Double Glazing for more information. Info@thermawood.com.au www.thermawood.com.au 0455 555 330

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GLOBAL

EXPANSION

G L O B A L E X PA N S I O N

Our GLOBAL CONNECTIONS are trusted operators in their markets and will enable a smooth entry into NEW TERRITORIES.

We can help to put your franchise

system in an operational position to attract successful franchisees.

We are members of the IFA and other respected organisations. The transition process can be

daunting, but we know the trusted

business and legal players who can take you through the first minefield. Constant changes within the codes of conduct can create a massive challenge to franchise systems

wanting to move outside of their established markets.

With direct experience of the North American, UK and Australian/ New Zealand Franchise markets we have been in the business

of selling franchise systems direct to franchisees for over 35 years.

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and New Zealand

For an initial discussion, please contact

globalpublishers@icloud.com

3 3 3 VOL 15 ISSUE

VOL 15 ISSUE

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STEP 3 ESSENTIAL

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(AUD),

$7.95

(NZ) inc.

GST.

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Make RAMS home loans what you do! “If you want to be part of a business that supports your goals while helping your customers achieve theirs, talk to RAMS!” – Julie Lawrence, RAMS Franchisee Principal, Redlands QLD

RAMS is looking for passionate people to help Australians fulﬁl their dream of home ownership. With opportunities to join the RAMS franchise family right across the country, that could be you! We have all the specialist support you’ll need to help customers achieve their home buying dream. So, if you share a passion for home ownership and a dedication to expertise, you should give us a call. Talk to RAMS today. Home loans are what we do.

Why RAMS? • Iconic brand.

• Unique credit model.

• Owned by Westpac (Australia’s oldest company).

• National marketing strategy.

• Proprietary mortgage specialists.

• Growing business.

• Training and development.

RAMS.COM.AU/FRANCHISING

MYOB FCA Excellence In Franchising National Awards 2020

FCA Excellence In Franchising Regional Awards 2020

Winner: Excellence in Franchise Innovation Finalist: Excellence in Marketing Finalist: Single Unit Franchise of the Year, 2 or more staff (Hawkesbury/Blue Mountains)

Winner: NSW/ACT Single Unit Franchise of the Year, 2 or more staff (Hawkesbury/Blue Mountains)

More information: RAMS Financial Group Pty Ltd ABN 30 105 207 538 AR 405465 Australian credit licence 388065. Credit Provider: Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

21300//0721

Business Franchise Australia New Zealand Jan/Feb 2022

Articles inside

Mark Stockwell

Professional Service Listings

A-Z Franchise & Services Directory

Hot Topics: Behind the Headlines

Price Attack

Peter Buckingham

1300 Cleaning Group

Phil Chapman

Hydraulink

Matt John and Katherine Ruiz

Doug Downer

My Cabin Mate

Brian Keen

What’s New

SNAP Print and Design

Robert Toth

Fasta Pasta

Stewart Germann

FCA - A Message from the CEO

What’s New

Stagecoach

Roll’d

Subway

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