VaV ia Continues raPiD growth with new Lo C ations in austin an D the greater houston area

VaVia, a tech-forward and customer-service-focused construction industry partner, expands texas foothold with new austin and houston operations, its fourth and fifth locations in the state Nashville-based VaVia, the fastest-growing brand in dumpster rental services, today announced it has opened its fourth and fifth Texas locations in Austin and the Greater Houston Area (the company’s second Houston-area franchise).

VaVia opened its first Texas location in 2021, and has gained fast traction across the state, delivering unparalleled customer service, technology integration, nimble trucks and containers, and industry-leading reliability.

The Austin franchise will be led by Overton Thompson, who has been with the company since its inception as a partner managing franchise expansions and now an owner, while the Houston location will be managed by Jeff Jordan, a seasoned high tech management professional with more than 15 years of experience in product development, sales, and various leadership roles.

Both franchises will provide VaVia’s competitive advantages in service, speed, reliability, and flexibility. Their commitment to customers is to deliver all dumpsters same day or next day.

“The state of Texas is flourishing, attracting people and companies for its incredible quality of life,” said Phillip Nappi, VaVia President and Founder. “This is an exciting time for us to expand in the Lone Star State and support its growth with a great service. To stand out as a ‘customer first’ business, you need great leaders, and we’re excited to work with Overton and Jeff as they become the go-to dumpster rental providers in their areas.”

VaVia Austin and Greater Houston will launch with 42 and 75 dumpsters respectively, and plan to increase that number rapidly as their service resonates within the markets.

Vavia differentiates itself with 10-yard and 15-yard containers that are able to fit into driveways and other tight areas in construction zones. Its containers feature low-height walls, so it is easier to load debris and evaluate how much space is left within it.

Dumpsters can be ordered by phone or simply using VaVia’s technology to request a drop-off or pick-up, which occurs same day or next day. The company was founded in 2019 in Nashville by Nappi, an experienced disposal and recycling industry veteran. He runs the business with another industry veteran, VaVia CEO Tim Wells, who saw the need for more nimble trucks and containers combined with a higher level of customer service and technology integration to make the process as efficient and reliable as possible.

VaVia franchises can be found in 21 markets across seven states. For more information on VaVia franchising, visit: https://ownavavia.com/

For more information on VaVia, visit: https://govavia.com/

aB out vavia:

VaVia (Italian for “it goes away”) exists to help restore order in the lives of our customers by providing a smart, easy solution for residential and/or commercial disposal. Our goal is to change the waste business with a modern, customer-centric, tech-driven approach to waste disposal, servicing both residential and commercial clients.

The company was originally launched in 2019 in Nashville by experienced disposal and recycling industry veteran Phillip Nappi, who runs the business with another industry veteran, CEO Tim Wells, who saw the need for more nimble trucks and containers combined with a higher level of customer service and technology integration to make the process as efficient and reliable as possible.

VaVia has now grown to more than 21 markets in seven states, four of which are in Texas. The company attributes this rapid growth to the rising number of residential and commercial projects across the country and plans to continue its franchise expansion to new markets.

With over 100 territories across the country, Pool Scouts, the pool cleaning and maintenance franchise, is grabbing a hold of its place in the market.

In an exciting start to 2023, we have grown at 55% YTD over 2022. We have serviced over 11,200 customers YTD which is 30% more than PYTD.

The franchisor has also maintained its net promoter score (NPS) of 80 systemwide, a meaningful metric for measuring customer loyalty. The score is determined by analyzing how likely an individual would be to recommend a given company’s product or service to a friend or colleague.

The average NPS score of over 150,000 organizations globally is less than half of that of Pool Scouts, coming in at just 32.

“It has been super exciting to see our system-wide growth and new customers growth, while being able to maintain a super high NPS,” said Michael Wagner, president of Pool Scouts. “This is our busiest time of year when we acquire the most customers. And the fact that we’ve been able to keep our NPS really high while giving new customers brand new services is rewarding.

It’s also been amazing to see expansions with existing franchisees. We’re excited to continue this momentum into the rest of 2023.”

Pool Scouts has also been working diligently to grow and strengthen its franchise network.

With a clear demand for and satisfaction with its services, increasing the number of available local owners will allow the brand to even better service communities nationwide. This year, Pool Scouts has already conducted three new franchisee training sessions and a technical training class that focused on higher-level repairs. Wagner also said that Pool Scouts is seeing increased employee recruitment and retention compared to previous years, reflective of local units’ commitment to building (and keeping) a strong team to carry the business through the busy summer season.

Pool scouts’ hard Work is Paying off

This year, Pool Scouts once again earned a coveted spot on Entrepreneur’s Franchise 500 ranking, an annual list that looks at franchise brands’ costs and fees, size and growth, support, financial strength and stability, and brand strength to create a comparative resource for prospective franchisees. Over 1,300 franchisors provided the necessary information to be considered for a spot, meaning selection was especially competitive. And, more than ever, this year’s ranking demonstrated the strength and power of the chosen brands, highlighting the unprecedented challenges businesses have faced in the past few years.

Pool Scouts was also named a Top LowCost Franchise and Franchise Rock Star by Franchise Business Review with an initial investment starting under $100,000. Franchise Business Review determines its rankings with the help of direct feedback regarding owner satisfaction to ensure the concepts it recognizes are not only objectively strong but also provide a good franchisee experience. This year, Franchise Business Review surveyed over 38,000 franchisees with over 360 brands across North America to identify the top 200 elite franchise brands with the best franchisee satisfaction scores.

Brent Berridge, a retired Marine Corps Corporal and the owner of Pool Scouts of Sugar Land, Texas, who was named a 2023 Franchisee of the Year by the International Franchise Association, is a shining example of how the brand empowers its franchisees to succeed.

Honored at the 63rd annual IFA Convention in Las Vegas, Berridge was applauded for being an outstanding owner and operator. He was also recently welcomed into the franchisor’s internal “$1 Million Club” after generating $1 million or more in revenue over the course of 2022.

In addition to securing company-level and individual accolades, Pool Scouts continues to set itself above the competition by participating in community partnerships. Through its relationship with Hope Floats Foundation, Pool Scouts works to raise funds during Water Safety Month that pay for swim lessons for families in need. Individual locations system-wide donated a percentage of each service completed during Water Safety Month; the funds were contributed to Hope Floats to later provide scholarships for swim lessons. For its third year of fundraising, Pool Scouts raised over $26,000 raised to nearly double the contribution it made last year ($16,000).

“We are incredibly honored to partner with Hope Floats Foundation again this year,” said Wagner. “Water Safety Month is an important initiative for us to align ourselves with. We have the opportunity to educate our customers, all of whom are pool owners, about key initiatives that can keep them, their families and their friends safe while enjoying their pools and water activities.”

the Future of the Brand

Pool Scouts is positioned well to take advantage of this momentum, working to fill up key markets in 2023 and continue growing across the nation to provide a standout service in the pool care industry. As it grows, Pool Scouts is targeting Houston, San Antonio, Phoenix, Las Vegas and locations across Oklahoma.