AlwAys Best CAre’s FrAnChisee sAmAnthA loy hAs A pAssion For helpinG others

Samantha Loy is a local business owner with a passion for providing quality care to seniors in North Carolina’s Triad area. She has been immersed in the Always Best Care business – one of the leading senior care franchise systems in the United States, since 2012.

Samantha started her senior care journey when she began working at her mother’s Burlington, NC location, which is now Always Best Care of Alamance.

When the opportunity arose to carry on the family business by purchasing that territory in 2017, she didn’t think twice. Since then, she has expanded her business and acquired two additional Always Best Care businesses in central North Carolina, one servicing Chapel Hill and Durham, and the other in Greensboro and High Point.

Loy’s dedication to providing quality care to seniors has been a driving force in her success. She believes that every senior deserves to live with dignity and independence and that her business can help make that a reality. Through her hard work and dedication, Loy has built a team of more than 170 caregivers who are committed to providing compassionate and personalized care to their clients.

Loy’s dedication to serving others does not end with providing care and comfort to seniors – she also is dedicated to helping others progress their entrepreneurial dreams within the business by mentoring employees who are interested in transitioning to a franchise owner. Loy is a shining example of employee turned owner and is adamant in her belief that being an employee and learning the ins and outs of the business – including perfecting all roles such as scheduler, recruiting, accounting, and more – have helped her succeed as a franchise owner. As Loy worked hard to master each of these “behind the scenes” roles, she also recognized that the responsibility of being the owner of a business comes hand-andhand with becoming the face of a business. This motivated Loy to ensure that she was also coached in marketing and community relations so she could showcase her services and effectively reach the local community, with her best foot (and face) forward.

Another key to Loy’s success has been her focus on building strong relationships with both her clients and caregivers. She understands that the success of her business depends on the trust and loyalty of her clients, and she works hard to build and maintain those relationships. She also knows that her caregivers are the heart and soul of her business, and she makes sure to provide them with the support and resources they need to provide top-notch care.

Loy also prides herself on her leadership style and abides by the motto that “change is necessary for success.” Although there is not always comfort in change, she believes that change is vital to running a successful business. Loy’s open-door policy encourages her team members to share their opinions and speak up if they believe an operation could be more efficient. That alone has set Loy apart from others in the franchise system. According to Loy, “you have to find what works by being open to change.”

Loy’s expansion into the Chapel Hill, Durham, Greensboro, and High Point areas is a testament to her business acumen and her commitment to the community. She saw an opportunity to expand her business and provide more seniors with the care they need, and she took action to make that happen.

As she continues to grow her business, Loy remains committed to her core values of compassion, respect, and dignity. She knows that every senior she serves deserves to be treated with kindness and understanding, and she works hard to make sure that her team is providing the highest level of care possible.

Samantha Loy is a local business owner who is making a real difference in the lives of seniors in her community. Her commitment to providing quality care and building strong relationships has earned her the respect and admiration of her clients, caregivers, and the community at large. As she continues to carry on her entrepreneurial dreams by expanding her business, she’s excited to further her commitment to serving the seniors in her community and beyond.