7. Grievances Redressal Mechanism

CHAPTER-7

GRIEVANCES REDRESSAL MECHANISM

1. As Ex-Servicemen (ESM) welfare schemes gained awareness, ZSBs and RSBs witnessed large scale ESM enrolment. Implementation of these schemes, based on the guidelines of KSB and the respective state authorities, witnessed an inflow of grievances also. A Grievance Redressal Section is functioning at KSB, RSB & ZSB. The grievances pertaining to KSB Sectt can online through KSB Portal www.ksb.gov.in.

2. In addition, a dedicated helpline No 011 - 26179109 is also functioning to resolve the queries telephonically in respect of ESM fraternity.

3. Grievances received are being replied/redressed promptly. The grievances received at this Sectt pertaining to State Govt/other agencies are being forwarded to them for early redressal.