Tone Of Voice - Impact

Think about how your words can impact a written sentence...

“Unfortunetly, I won’t be able to do that for you...”

(The word ‘unfortunately’ immedietly starts the sentence in a negative tone)

“Sorry for the inconvienience, we will do everything we can to correct this, sorry once again”

(The word ‘Sorry’ should always only be said once, as soon as it’s said more than once, it loses its value

Think of alternative ways of saying something negative to give off a less harsh tone, always worth searching for alternative words and this will help with the iumpact of the customer or client