Complete back-office support Helping your organisation focus on what it does best
Contents 3
Introduction
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HR & Employment Law
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Health and Safety
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Payroll Service
7 DBS service on paper and online 8-9 Low-cost, professional recruitment services 10 Customer Testimonials
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Running a charity or small business? It’s about to get easier. When you’re delivering services that make a real difference it’s great to know that your organisation is running smoothly, while you get on with what you do best. Charity BackRoom is a social enterprise of Voluntary Norfolk that helps you do just that. We offer high quality back office services that work seamlessly with your systems and culture, delivered by people who share your values; and because we are a not-for-profit organisation our fees go back into community projects and causes - so you can make even more of a difference. From HR and Recruitment, to electronic DBS checks, Insurance and Health and Safety, we’re here to help, while you get on with making a difference.
Call Charity BackRoom on 01603-756726 to find out how we can help or visit our website www.charitybackroom.org.uk
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What we can do for you... HR & Employment Law
An HR customer’s experience Care Network Cambridgeshire is a medium-sized charity offering ‘home from hospital’ support, support for community groups and sign-posting to local services for the Cambridge and Peterborough community. It has forty staff spread over seven sites, 75% of whom work part time. The organisation’s growth has made managing HR more complex so it commissioned Charity BackRoom’s HR & Employment Law Service to help with day to day management – and with a difficult staff issue. Paul Jefford of Care Network Cambridgeshire explains:-“Right from the start Charity BackRoom talked our language. They know charities and how they work so it was easy to work with them. They’ve given us HR support with everything from basic letters of appointment to help with a difficult situation, advising us on how to handle it and responding quickly to queries. Charity BackRoom haven’t just saved us money, the amount of time we’ve saved is phenomenal.”
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Whether you are starting up, seeking the knowledge of a qualified HR professional without the associated cost, or need support for an established HR team, Charity BackRoom provides the solutions to help your organisation move forward. Our Chartered MCIPD-qualified consultants can:* Provide you with ongoing HR support, advice and guidance. • Assess how well your HR systems, policies and procedures are working, and identify any issues. • Help you reach solutions that work; from putting robust systems in place, to dealing with a specific issue, such as managing absence or a disciplinary action. • Meet your ad-hoc Consultancy requirements including restructuring, change management and the benchmarking of salaries. Our flexible support contracts save you the high cost of employing your own HR Department, whatever your requirements and resources. Our HR clients can take advantage of a sliding scale of attractive rates, dependent on anticipated usage. If you need short term support, our Consultancy Service will provide a carefully structured solution designed just for you, and your budget. We do not use call centre business practices so you won’t have to put up with call queues or scripted responses; all of our clients get a direct dial number to a personally delivered service.
Call us on 01603 756726 to discuss your needs - and get the HR support to make your organisation work better.
Health and Safety Whether you’re a business or a charitable organisation you have a legal obligation to make sure your employees, and volunteers, come to no harm. Charity BackRoom has teamed up with Sphere Risk Health and Safety Management to help translate health and safety regulations and procedures into terms you can understand, to help you become compliant – and stay there. Our Risk Discovery Assessment helps you build up a profile of the health and safety risks of your operations and activities, to inform a full risk assessment and health and safety policy , which we’ll produce for you. You’ll have all the documentation you need to continually assess health and safety in your organisation and put policy into practice. As part of our ongoing relationship with you we’ll keep you up to date with a monthly Health and Safety email; and when you take up our Bronze, Silver or Gold service packages you’ll benefit from two to six half day site visits per year, tailored to your needs – from inspections to knowledge transfer and training.
Call us on 01603 756726 to find out how we can help keep your working environment safe, efficient and legally compliant.
A Health and Safety Customer’s experience “Revitalise offers carers a much-needed break for when looking after those who are ill becomes hard to cope with. With three respite centres and fourteen shops to manage, health and safety is a major concern. The organisation turned to Charity BackRoom after receiving poor service from previous providers, as John Parker explains:“We’ve worked with numerous health and safety consultants over the years, who cut corners and took a ‘one-size-fits-all’ approach to our very different service environments. Charity BackRoom’s partner provider, Sphere Risk Health and Safety Management, has done what they said they will do and is conducting audits and reviews of health and safety at all our premises. We then receive health and safety documentation and training as part of our contract. It’s apparent that they have our best interests at heart – we are confident we are getting what we need this time.”
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Our experienced payroll team will: • Manage and co-ordinate your payroll, making payments or calculating payments for you. • Provide documentation, payslips and legal correspondence.
Payroll Service
• Liaise with HMRC on your behalf.
Making sure your employees are paid accurately and on time, managing their pension contributions and making the necessary tax deductions, is an integral part of any business – and can be time consuming or simply baffling.
• Manage the assessments of workplace pensions, calculating deductions from pay and making payments to your pension provider.
Charity BackRoom offers a seamless payroll service whatever your organisation’s size and requirements. We charge value-for-money rates but channel any surpluses back into the community- helping you give more than just a fair days pay.
• Give you a suite of reports to help you create ledger files.
• Ensure your payroll runs smoothly throughout the year.
We will give you an accurate quote in minutes, over the phone, with our payroll calculator. Call us on 01603 756726.
A Payroll client’s experience The General Assembly of Unitarian and Free Christian Churches has ministers all over England. Managing the salaries of twenty five churches was taking up about two days a month for Head of Finance and Administration Martin Sarbicki, especially with the requirements for real time information by HMRC. “I had a look at various software options,” he explains “but none of them were tailored to charities. Charity BackRoom’s service made it all very straight forward and I now wonder why I ever tried to do it myself. The only time investment I had to make was getting all the information together at the beginning but it was well worth it – now individual churches supply their timesheets to Charity BackRoom and they’re paid within a day. Even those without computers find the service easy to understand and use. The CBR payroll team are completely trustworthy and are really good at prompting me when they need information. I wouldn’t go with any other service now – and the only comeback I’ve had from churches is that it works.”
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DBS service – on paper and online Carrying out Disclosure and Barring Service checks (formerly Criminal Records Bureau checks) could be necessary if your employees and volunteers are going to be working with children and vulnerable people, in certain roles. Charity BackRoom‘s secure on-line platform means you can now get your DBS checks electronically, from you own desktop, making it cheaper, quicker and safer. You can access the system from multiple locations if your organisation is spread over a number of sites. We are an “Umbrella Organisation”, authorised by the Home Office to provide DBS services and Charity BackRoom provides the following benefits:• Zero start-up fees for not-for-profit organisations • No pre-paid services – we invoice you when the checks are submitted • No minimum number of checks required • A quick, easy to use, online checking service • Support on the phone when you need help.
If you prefer the manual (paper) option we can help you with that too, giving you the freedom to choose which process you prefer.
Call us on 01603 756726 to find out how electronic DBS checking can benefit your business.
An DBS customer’s experience YMCA Norfolk runs seven different youth hostels around Norfolk and works with a wide range of staff and customers. The organisation’s client base means that it has to ensure that its staff are DBS checked, and it carries out between ten and twenty checks per month. YMCA HR adviser, Lisa Xuereb, has been using Charity BackRoom’s online DBS platform for the last twelve months, having used the manual service provided by another supplier, with unsatisfactory results. “The system is really easy to use, but when we’ve encountered the odd glitch, Charity BackRoom has been there at the end of the phone to help us out”, she explains “The speed of completion is fantastic and the fact that we’ve got a great relationship with them makes life so much easier. They’re a real breath of fresh air.”
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Low-cost, professional recruitment services Charity BackRoom’s affordable recruitment service goes to great lengths to help you recruit the best staff for your needs, at the very best prices. Not only will we help you find the best recruitment solutions locally, we will also negotiate national advertising discounts for you, utilising our buying power to get you the best prices. Charity BackRoom has, for instance, already succeeded in negotiating a 26% discount for clients, on their situations vacant advertising in prime, national media, where we achieved excellent results. We could do the same for your organisation. Advertising is an integral part of all of our offers and it combines with the services that you select, from this range of cost-effective solutions:-
• SELECT 1: Placement of your recruitment advertising in leading media, passing on our discounts. We’ll also check your ad for legal compliance, at no extra charge. • SELECT 2: Advertising; review of your recruitment and advice on how to attract the best applicants.
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• SELECT 3: Advertising + construction of your recruitment pack to include job description, person specification, application form, Equal Opportunities monitoring form and information for applicants; template offer letter. • SELECT 4: Advertising + development of job description and person specification to your brief; recruitment pack; template offer letter. • SELECT 5: Our Full Recruitment Service, including Advertising , plus:• Job description and person specification development. • Advertising placement as in option one. • Production of full recruitment pack. • Selection criteria score sheet. • Applications administration and long list. • Interview arrangement, invitation and scheduling - from your short list. • Interview questions to your brief with accompanying score sheet. • Follow up administration; offer/rejection letters, references, checks (Right to Work in the UK, DBS checks (additional rates apply), Equal Opportunities monitoring.
Our experienced team will work closely with you to maximise the possibility of successfully and compliantly filling your vacancy, no matter how senior. We specialise in HR services delivered by our Chartered MCIPD HR Consultants, and can really help to save you money on your staff recruitment.
Call us on 01603 756726 to discuss your needs and make your staff selection simpler.
A recruitment customer’s experience Age UK Warwickshire provides diverse services, from housing, care and information to psychological support. With shops as well as service delivery, its 250 staff and 450 volunteers have a mixed portfolio of skills, backgrounds and needs. CEO Elizabeth Phillips has counted on Charity BackRoom for HR support and with recruiting her replacement too:“It’s essential for charities like ours to do the right thing when it comes to managing and supporting staff,” she explains; “Charity BackRoom has helped us with a number of staff and re-organisation issues and stood alongside us in tackling difficult HR challenges. That’s why, when it came to replacing my own role as CEO, we also turned to them for help with recruitment. They’ve taken so much pressure off us. From placing our advert – at rates we’d never be able to get ourselves- to handling enquiries about the role and providing applicants with all the paperwork. Knowing they’re in the charity sector themselves and sharing our philosophy, makes a huge difference. They understand the issues we face and our commitment to our staff, but they also know that every penny counts.” Elizabeth Phillips - Chief Executive Officer, Age UK Warwickshire
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Here’s what our customers are saying about us... “Charity BackRoom helped me with all the ins and outs of recruiting staff and I’ve really got to know them as if they’re part of my team. Our consultant helped me set up all my HR policies and procedures and, when a difficult staff issue came up, gave me the guidance I needed. It doesn’t matter that I’m in London and she is in Norwich – she’s always at the end of the phone.”
“The (DBS) system is really easy to use, but when we’ve encountered the odd glitch, Charity BackRoom has been there at the end of the phone to help us out. The speed of completion is fantastic and the fact that we’ve got a great relationship with them makes life so much easier. They’re a real breath of fresh air.” HR Adviser, hostelling association
Owner, Dragonfly Day Nursery, London
“(Charity BackRoom) generate payslips electronically – saving time and costs. Their monitoring information helps us stay on budget and they take a personal interest in how we’re getting on. As a not-for-profit organisation themselves, they understood the issues involved in moving from a council-run organisation to becoming a charity and also have experience of local government pension schemes, which we’re still part of. They’re so good we also use their HR service so we’ve got all our personnel issues covered.” Manager, community leisure provider
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“Thank you Charity BackRoom for an exemplary Payroll and HR Service. As part of the expert support provided you helped us to introduce Pension Auto-Enrolment across our staff base of 80 employees. Charity BackRoom also completed the required TUPE and other HR and Employment Law support leading up to our merger with another sports and leisure company in 2015. I really couldn’t rate Charity BackRoom any higher.” Manager, sports and leisure trust
Our sector-specific experience makes us different; the way we provide access to professional back office support, invaluable; and our hope to save you money, unique.
Please call us on 01603 756726, with no obligation, to discuss your needs and how we can help. We look forward to being of service to you.
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Call us today on 01603 756726 to find out how we can help your business
St Clements House 2-16 Colegate, Norwich NR3 1BQ Tel - 01603 756726 Email - enquiries@charitybackroom.org.uk
www.charitybackroom.org.uk Charity BackRoom is a trading name of Voluntary Norfolk. Charity No. 1112017