Customer Satisfaction Survey 2012

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RESPONSES - COUNTRY WISE - 2012 COUNTRY Anonymous

EXPECTED

RECEIVED RATE

2

2

100%

155

62

40%

GCC

2

1

50%

RESPONSES - COUNTRY WISE - 2011

North Africa

15

6

40%

REGION

Europe

33

11

33%

UAE

53

41

77%

Other Export

7

2

29%

CIS

11

5

45%

West And Central AF.

26

11

3

27%

Afghanistan

19

CIS

34

6

2

33%

Russia And Baltics

U.A.E.

EXPECTED RECEIVED

In % we are 18% less however this 6 23% LEVANT & AFRICA year we could get views of 111 4 21% Customer against 58 of 2011 APEC

RATE

7

21%

27

5

19%

AUH-P

9

2

22%

APEC

11

2

18%

Europe

8

2

25%

ASEAN

13

2

15%

RUSSIA & BALTICS

17

2

12%

East And South AF.

20

1

5%

ASEAN

4

1

25%

Lubricant Export

8

0%

NON GCC

2

0

0%

Levant

4

0%

TOTAL

121

58

48%

Total

376

111

30%




2011 ATTRIBUTE IMPORTANCE RANK Price Product quality Company Image Contact person - Sales Stock availibility Product range Contact person -‌ Supply chain service After sales service 0

10

20

30



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7 3 1

35 16 9 1 1





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