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HCA Forum 2023 in Jakarta

To highlight the key trends and issues shaping the future of the health sector, Healthcare Asia brought together experts and industry leaders for a forum at the Pullman Thamrin in Jakarta on May 2, 2023. Twelve speakers invited to take the stage at the half-day Healthcare Asia Forum Jakarta shared their insights on various topics, from rising consumerism in the industry, the demand for multidisciplinary care teams, the emergence of digital tools and technology, to revolutionising patient care and services.

Starting off the forum was Arathi Sasidharan, a partner at Bain & Company, whose presentation on “Front Line Perspectives on the Future of Healthcare in APAC” set the tone for the rest of the discussions.

Sasidharan said her organisation has identified four significant findings from the Asia Pacific frontline.

The first finding is the rising consumerism in health that shows 50% of the region’s patients being willing to pay more in exchange for better outcomes and efficiency.

Tech-enabled healthcare facilitates the best results in patient care

Second is a realignment of trust amongst stakeholders, whereas primary and secondary providers and health-tech companies work together to give patients the best services. Third, a desire for simplicity and convenience as patients have been observed to want a single touchpoint to manage care. Finally, the finding that new technologyenabled healthcare norms where the use of digital tools facilitate the best results in patient care.

She also presented a three-step winning model for the healthcare sector in the future, beginning with “focus on patient centricity.” To achieve this, there must be multidisciplinary care teams that include social workers, primary care physicians, nurses, and health coaches, all of whom focus on providing the best health services to the patient. The second is by “staying connected,” which refers to a seamlessly connected experience where patients are enabled by digital tools and supported by increasingly tech-savvy clinicians.

Third in Sasidharan’s winning model

Dr. Ananda cited as an example the digital innovations implemented at Premier Jatinegara Hospital, such as the 24-hour appointment registration, registration via whatsapp chatbot, self check-in which shortens waiting time, making independent payments via kiosks, and using drug delivery services.

Sharing the stage for the first panel session were prime movers in the industry who gave their insights on the theme, “The Digital Future of Healthcare: Revolutionising Patient Care and Enhancing Access to Health Services.”

Chris Hardesty, a partner at Singapore-based private asset manager Pureland Group, moderated the discussion with panelists Alan Ong, a principal at Boston Consulting Group; Dr. Ben Widjaja, president director of Mandaya Hospital Group; and Dr. Dewa Ayu Nyoman Martasari Badung, quality management representative of Premier Bintaro Hospital.

Widjaja underscored that healthcare digitalisation needs to happen now, while ensuring quality, safety, and improving medical personnel’s capabilities.

For her part, Badung stressed the need to implement electronic medical records and how it can help collect and analyse patient data and transfer records for referral to other healthcare facilities. She said the Indonesian government is actively promoting this practice as a standard in the healthcare industry.

Read the full event coverage at https://healthcareasiamagazine.com/