Save time and money by improving your typing resource
Document Direct Brochure 2021 1
Contents Page Key benefits
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How can Document Direct help you?
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What our clients say about us
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Where are we based? Who do we support
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How we maintain confidentiality
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Our typists
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What we do (in detail)
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How easy is it to submit a job for typing?
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Working in your systems
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What else do we do?
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How easy is it to send work to our DPS team?
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Our support team
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Free trial
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Save time and money while improving your typing resource
Reduced costs
Time saving
24/7 Service
High quality documents
Specialist legal typists
24/7 Support
Secure, compliant
CMS integration
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How can Document Direct help you? Document Direct provides a 24/7 typing and document production service that can be easily integrated with your existing dictation system. We can also provide (free of charge) a dictation app for your dedicated use. The Document Direct service helps improve the profitability and efficiency of your legal practice and, of course, adds to your overall customer service. 4
Document Direct provides a super service; swift, accurate, and they are extremely knowledgeable about the legal sector. It's so much better than the service we had at my previous prestigious city law firm.
Consultant solicitor at a top 100 UK law firm
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What our clients say about us “I use Document Direct several times a day for all of my dictation – it means our PA team can focus on other matters and the quality and turnaround is most impressive” - Top 100 UK law firm "I am very happy to endorse your service which I find reliable, consistent and invaluable to my practice." - Top 200 UK law firm
"Document Direct has transformed my working practice as it has enabled me to keep up with the volume of client meetings I have and yet make sure the meetings are suitably recorded." "I have used other dictation services before and the output was so poor that it took longer to correct things than type it myself from the outset (and that was with my poor typing skills). The quality of what is returned to me is amazing." - International Wealth Management company
"I am really very happy and very satisfied with the service provided. It is accurate and responsive. Last week I sent a bundle of documents to be typed after 9pm.
"The document you sent me was excellent and not a single mistake in it" - Boutique law firm
It was here when I came in the following morning- having been sent back to me before midnight.
"I have found the Document Direct service and quality of typing absolutely superb." -Top 100 UK law firm
Typing while I sleep." - Small local law firm
"Your work is fantastic. You literally saved the day! Fantastic work!" -Top 100 UK law firm
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Where are we based? Who do we support? Document Direct is 100% UK-based (with its Head Office located in Liverpool). We support over 350 law firms in the UK and Ireland and beyond, delivering a secure cloud-based online service. Clients range from large, multi-office national and regional firms, and smaller localised practices and include Top 50 UK firms including Keystone Law, Shakespeare Martineau, Hill Dickinson, Brethertons Solicitors, and Top 10 Irish firms including Arthur Cox, Mason Hayes & Curran, and ByrneWallace. We work with firms of all services and have the systems in place to ensure the same outstanding service for all. 7
Our clients We have over 350 accounts across the UK and Ireland all set up with their own knowledge base to enable us to provide a bespoke service. We aim to become an integral part of your support service.
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How we maintain confidentiality Document Direct is certified to these internationally recognised standards: ISO 27001:2013 for Information Security Management System ISO 22301:2012 for Business Continuity and Disaster Recovery ISO 9001:2015 for Quality Control And, of course, we are fully GDPR compliant. We are also the exclusively endorsed typing and transcription partner of the Manchester Law Society, LawNet, and LawShare, and partners of Northern Legal Alliance, Calico Legal Solutions Group, and Law Firm Ambition.
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Our typists Our team of over 200 registered typists works remotely in a secure digital environment. Confidentiality and security are an absolute focus. All of our typists allocated to legal clients have significant legal sector experience.
24/7 Service We balance the availability of our team to provide you with a truly 24/7 service (including holiday cover).
Security checked Every member of our team goes through strict background security checks and intensive inductions to ensure you receive the very best in customer service.
Specialist experience Our typists are allocated work based on their skills and knowledge. All of our typists have many years of working within law firms and across every discipline of the law.
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What we do (in detail) Audio transcription (dictation) service: All of your typing output including letters, contracts, file notes, memos, and email narratives. Reports such as Lease Reports and Surveyors' Reports. Court documents (pleadings) and standard court forms (eg: Land Registry/Family Law/County Court). Barristers' Advice, Opinions, and draft pleadings. Transcripts of multi-speaker recordings meetings/conferences, interviews, focus groups, telephone conversations, and court hearings. Zoom and Teams meetings can be transcribed with optional subtitles on recordings.
24/7 (including evenings and weekends) with a full 24-hour helpdesk and support. 11
How easy is it to submit a job for typing? Document Direct works in very much the same way as sending dictations to your own secretary either via your existing digital dictation system or via the Document Direct Smartphone App. Our App provides the mobility to dictate wherever you are and send your dictations directly to Document Direct.
All files and data are received and returned in a totally secure and confidential digital environment
Your dictation will be completed on your firm’s templates and in your house style. Your documents will either be returned to your designated email address(es) or saved directly to your document management system.
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Working in your systems Many firms further streamline the process by granting us permission to return work directly into their case and document management systems. We have experience operating in almost every CMS and DMS on the market. This delivers even greater efficiency and cost-savings to your firm.
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What else do we do? Document Production Specialists (DPS Team): Complete document formatting (or re-formatting into housestyle) to include advanced functions such as tables of contents, cross-referencing, page numbering, headers, and footers, etc. Copy typing (both handwritten notes and printed text). PowerPoint presentations and Excel spreadsheets. Amendments to documents from PDF manuscript mark-ups. Conversion of PDFs to Word/Excel/PowerPoint. Manipulation of PDFs (splitting, moving/deleting pages, redacting text, etc). Retyping of old documents, such as leases and wills, that need updating. 14
How easy is it to send work to our DPS team? Email our Document Production Specialists team with your instructions and the required timeframe for completion of the work, together with the relevant attachments and an indication of your deadline. Our DPS team will acknowledge receipt and confirm that the specified deadline can be met and keep you informed as to progress. They then meet your deadline with exactly what you require.
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Average turnaround time has improved by 54% with 90% of work being returned within the hour William Robbins Operations Director, Keystone Law 16
Our support team In addition to your dedicated account manager, you will have a specialist team of experienced legal typists allocated to you, fully supported by our technical and helpdesk team.
Our helpdesk is available 24/7 to provide you with the peace of mind that you will have support at any time of the day or night. We work very closely with your own support team and fee earners to deliver a seamless service.
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Free trial If you are interested in trialing our service, get in touch with us today to get started with a 30-minute free trial.
Email us at: Info@documentdirect.co.uk Or call us on: +44 (0) 1926 821900
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