JULY 2015 In this edition of GP News: A&E Phase 1 Opening - You are invited to an exclusive GP Preview on 24 August 2015 Creating a new standard of healing environment Opportunity to get involved in a kidney charity consultation Research update: Pain in Neuropathy Study Women’s Health Meeting, 8 October 2015 GP Survey Prize Draw Winner announced! GP Resources If you have any comments, questions or requests for articles in this newsletter, we’d love to hear from you. Justine Currie | GP Relationship Manager T: 020 3315 6603 E: justine.currie@chelwest.nhs.uk E: gpqueries.chelwest@nhs.net
YOU ARE INVITED TO OUR PHASE 1 A&E OPENING ON 24 AUGUST 2015 The first phase of the biggest capital scheme Chelsea and Westminster Hospital has undertaken since it opened 20 years ago is nearing completion and we are excited to invite you to attend an exclusive preview of our new A&E facility phase 1 works. These include Majors, ED ward, imaging unit and fracture clinic. Once the full £12million redeveloped A&E opens in the summer of 2016, we will have more space and additional staff to treat more than 112,000 patients a year. Details of this exclusive GP preview: When: Drop in between 12-4pm on Monday 24 August 2015 Where: Come to the main hospital reception to commence your tour of the new facilities (369 Fulham Road, SW10 9NH) What you can expect: Tour of the new facilities
Meet and Greet with our Top Performing Emergency Department Clinical Team Opportunity to meet our new Chief Executive, Mrs Lesley Watts, who joins the Trust on 15 September 2015 See how we are using SystemOne access to improve patient care and experience in A&E Opportunity to review the specially commissioned artwork being designed to create a new standard of healing environment for patients and staff in the Emergency department.
at helping patients feel more familiar in the hospital environment combined with a soothing colour palette with subtle imagery of plants to bring the outside world in.
RSVP: To reserve your tour space, please email caroline.pooley@chelwest.nhs.uk
CREATING A NEW STANDARD OF HEALING ENVIRONMENT
Designs and plans of works by Brian Eno, Soundscaper; Steffi Muller, award-winning set designer and theatre director; Andy Goldworthy, Richard Woods, sculptor and Matt Pyke, immersive digital environment designer who specialises in interactive digital works for public spaces will also be available to view at the Opening event.
CW+’s art and design plans aim to minimise anxiety and improve clinical outcomes, such as reduced waiting times, stress, pain and faster recovery. Current designs that will be available to view at the A&E Opening on 24 August 2015 include: Jasmine Szu-Ying Chen’s adaptation of William Morris designs along with old medical sketches of the human body in our Fractures clinic
OPPORTUNITY TO GET INVOLVED IN A KIDNEY CHARITY CONSULTATION A charity branding agency, Spencer du Bois, is looking for GPs to take part in thirty minute telephone interviews. These interviews are on behalf of a kidney charity and are designed to help the charity understand their position in the market, and how healthcare professionals view kidney health. If you are interested in taking part, please contact:
Helen Bridges use of botanical imagery and London landmarks and locations in the Emergency Observation Unit aimed
Marcus Watson Email: marcus@spencerdubois.co.uk Tel: 020 7843 0031
RESEARCH UPDATE: PAIN IN NEUROPATHY STUDY
GP SURVEY PRIZE DRAW WINNER ANNOUNCED
A multicentre study led by researchers at the University of Oxford would like to recruit people aged over 18 who have diabetes and neuropathy to a study of the causes of neuropathic pain. Participants accepted into the study will be asked to complete a set of questionnaires at the beginning of the study and one year after the study appointment. A single visit lasting approximately 2.5 hours will aim to characterise deeply the main factors influencing the development of neuropathic pain. A number of tests and some samples will be obtained during this visit. Participants will be seen at Chelsea & Westminster Hospital. For more information please contact
Thanks to everyone who completed the GP Survey. We received over 100 responses and there were so many useful comments and pieces of feedback for us to reflect on and integrate into improvement plans going forward.
Dr Juan Ramirez E: juan.ramirez@ndcn.ox.ac.uk T: 07961620314
More details on exactly how we intend to incorporate your feedback into day to day working will be revealed in next month’s newsletter.
WOMEN’S HEALTH MEETING, 8 OCTOBER 2015, 10.30am-7pm
The winner of the £100 John Lewis gift card was pulled out of a ‘hat’ by Miss Zoe Penn, Medical Director.
Venue: Chelsea and Westminster Hospital NHS Foundation Trust Chelsea and Westminster Hospital in association with the British Menopause Society are hosting a Women's Health Meeting on Thursday 8 October 2015. This all day session will cover a number of topics including: GP challenges - sweating out the menopause HRT and osteoporosis Sex and the menopause Hormones and depression Alternatives to HRT Bio - identical hormones Cardiovascular risk assessment in menopausal women and how gynaecologists can help For further information and to book a place, please http://www.chelwest.nhs.uk/gps/link s/womens-health-meeting-2015
Congratulations to Dr Funmi Daramola from Hillingdon CCG – your gift card is on its way to you and a massive thank you again to everyone who took time to complete this survey.
RESOURCES Telephone Clinic Practice Poster: http://www.chelwest.nhs.uk/uploads/telep hone-clinics-jun-2015.pdf GP Advice Easy Reference Guide: http://www.chelwest.nhs.uk/uploads/EasyReference-Guide-GP-Advice-Services.pdf or see the following page You can find last month’s edition of GP news here: http://bit.ly/JuneCWnews
REFERENCE GUIDE: Clinical advice from Consultants available to GPs via phone and web
GP Advice Telephone Hotline How to access?
Dial 0203 315 5000 and select from the following options: 1. 2. 3. 4. 5.
Medical Surgery Paediatrics Women’s Health Older Adults Service (over 65s) *NEW* 6. Acute Diagnostic Oncology Clinic *NEW* You will either be able to speak directly to a consultant and get an answer there and then or you will be able to leave a message for a call back. Availability?
Monday to Friday, between 8am and 6pm
When to use the service?
When you need to contact a Consultant urgently or you are looking to refer a patient to: the acute assessment or ambulatory care service (Medicine Option 1) the Older Adults Clinic Acute Diagnostic Oncology Clinic (patients who can’t wait two weeks for a NUCA)
Exclusions?
Referring patients for a routine outpatient appointment. These should be made via Choose and Book or faxed to the appointment office on 0203 315 8814 Non-clinical queries i.e. chasing missing discharge or outpatient letters Calls from patients (please don’t share this number with patients)
GP Advice Web Form http://nww.gpadvice.chelwest.nhs.uk Please note the nww. rather than www. You can select from the following options: Medicine Paediatrics Radiology Surgery – Colorectal *NEW* Surgery – General Surgery – Orthopaedics Surgery – Plastics Surgery – Urology Women’s Health Within 48 hours, you will receive a response to the NHS.net email address you detailed in the web form. Monday to Friday, between 8am and 6pm When you are seeking advice from a consultant on a less urgent matter and can wait up to 24 hours for a response Examples: Whether a patient needs to be referred or to discuss a primary care management plan for this patient Advice on non-urgent medication changes Referring patients for an outpatient appointment or to get a patient admitted We will be developing a series of FAQs to answer commonly asked questions so please do take a look at FAQs (which will be located in the blue bar underneath the query form) before submitting a query.
Please note: Chelsea and Westminster Hospital GP advice services are designed to provide GPs with information to inform the clinical care and management of their patients. Clinical decision-making and clinical responsibility for patients remains the responsibility of GPs until the point a patient is referred to Chelsea and Westminster Hospital. If you have any questions, comments or experience any issues with either of these services, please contact justine.currie@chelwest.nhs.uk or T: 0203 315 6603
July 2015