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General Overview: Serving Our Community
CHERRY HEALTH | COMMUNITY REPORT 20/21
20/21 YEAR IN REVIEW PATIENT SATISFACTION SURVEY
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I FEEL HEARD, UNDERSTOOD, AND RESPECTED
MY PHONE CALLS ARE RESPONDED TO IN A TIMELY MANNER
SERVICES ARE AVAILABLE AT TIMES THAT ARE GOOD FOR ME
I HAD INPUT INTO MY TREATMENT PLAN
STAFF HELPED ME UNDERSTAND MY SPECIFIC GOALS FOR MY HEALTH
MY EXPERIENCE ACCESSING CARE DURING EVENINGS, WEEKENDS, OR HOLIDAY WAS A GOOD ONE
STAFF FOLLOWED UP WITH ME REGARDING ANY TEST RESULTS WHEN I NEEDED TO BE NOTIFIED
I AM SATISFIED WITH THE TREATMENT I RECEIVED FROM MY PROVIDER
I WOULD RECOMMEND MY PROVIDER TO FRIENDS AND FAMILY
I WOULD RECOMMEND CHERRY HEALTH TO FRIENDS AND FAMILY
I FEEL I AM RECEIVING THE RIGHT AMOUNT OF SERVICES
THIS OFFICE DOES NOT WASTE MY TIME
THE TREATMENT I RECEIVED WAS A GOOD VALUE 96%
95%
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93% 97%
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97%
Overall 2020 Patient Satisfaction Survey score.
HIGHLIGHT
Keeping patient comfort and satisfaction at the heart of Cherry Health.
CHERRY HEALTH | COMMUNITY REPORT 20/21
20/21 YEAR IN REVIEW OVERVIEW 20/21 YEAR IN REVIEW VISION & DENTAL SERVICES
261,318 mental health/ substance use visits. 89,569 medical visits.
Increased lead screening by 39%.
Cured 30 hepatitis C patients.
Cherry Health’s Employee Assistance Program (EAP) provided services to 152 employers throughout Michigan and the US, covering 33,725 employees and totaling 1,716 counseling hours. 6,536 enabling services, including case management. (8,373 including Insurance Assistance and AmeriCorps services.)
Increased childhood immunizations by 13%, leading all other FQHCs in the state of Michigan.
34 patients received PrEP treatment to prevent HIV.
Increased medication assisted treatment prescriptions for opioid use disorder by 40% and decreased opioid prescriptions by 21%.
CHERRY HEALTH | COMMUNITY REPORT 20/21
9,944 total vision visits.
49,328 total dental visits. 1,313 individuals with diabetes received dilated diabetic eye exams.
2,201 emergency walk-ins. 7,865 pairs of glasses provided to patients in need.
8,624 preventative visits (cleaning).
CHERRY HEALTH | COMMUNITY REPORT 20/21
20/21 YEAR IN REVIEW WOMEN’S HEALTH SERVICES/ MATERNAL INFANT HEALTH PROGRAM
Screened 1,256 women for breast cancer through mammograms.
1,236 patients received assistance through Cherry Health’s MIHP, including 544 mothers and 692 babies. Screened 1,368 women for cervical cancer through pap smears.
HIGHLIGHT
Women’s health and wellness is a key focus at Cherry Health.
