THE BENEFITS AND FEATURES OF FIELD SERVICE MANAGEMENT (FSM) SOFTWARE APPLICATIONS
Introduction to FSM Solution Field service management (FSM) refers to the task management or coordinating field operations through a mobile workforce. FSM technology automates the field operations and monitor field task efficiently and it can monitor by the team of service professionals through mobile systems and GPS tracking. FSM is helpful in tracking remote employee activity, scheduling service orders, work scheduling and dispatching agents, vehicle locations and checking job status are a few of the technologies benefits in real- time. Experts estimate that field service management market value will be $3.5 billion by 2019. Many of the biggest players in the technology industry have made FSM development a key part of their strategies.
Where Field (FSM) Can be Used? •
In Property maintenance: Monitor job status of home and office cleaning, irrigation and landscaping. • In Telecommunication & cable industry: Monitor route locations of technicians’ phone line and cable installation status for residences and businesses. • In gas pipelining industry: Easily access engineers dispatched to investigate and repair suspected leaks. • In heavy engineering (mining, manufacturing) field: Manage employee schedules for technicians coverage for preventative maintenances and repairs.
An Ideal FSM Platform Should Contain The Following Capabilities • Work Order management and Scheduling • Customer portals • GPS navigation • Location Tracking and Route Optimization • Time tracking and driver logs • Technician Vehicle location tracking • Automatic Job scheduling • Real-time status updates
• Knowledge and asset repositories • Parts and inventory management • Mobile invoicing/payment processing • Regulatory compliance measurement • Attendance and Leave management • Automated Invoice management • Warranty and Contracts management
Benefits of Field Service Management
Visibility and workforce management Better manage contractors Improve overall performance Automatic report generation Real time accounting and digital data collection
Visibility And Workforce Management FSM solutions allows fleet managers to manage vehicle locations efficiently using its mobile tracking capabilities via GPS. It prevents unexpected delays and enables better accountability and problems resolution.
Better Manage Contractors FSM can be developed to manage by third-party contractors. The current business climate has huge competition with on-line access, high-customer service demands and an aging workforce. Having the ability to distribute tasks to independent contractor’s increases productivity.
Improve Overall Performance Optimizing employee scheduling is a cost efficient way to increases performance and/or production rate. This factor improves the overall growth of a business and ultimately expedites ROI in the long run.
Automatic Report Generation FSM is able to generate real-time work status report based on individual criteria specific to the field agent or project names. Project managers are able to access information such as how many tasks have been completed and how many tasks are still pending completion remotely.
Real Time Accounting And Digital Data Collection FSM solution provides real-time database reports. Authorized personnel are able to populate field agents log hours, recorded job data and proofs upon entry from agents while they’re still in the field. Digital data collection improves accuracy and security logging for audits.
Conclusion FSM is a useful way to scale the needs of a growing organization. It provides value and insight to management teams. Deploying a custom software application for Field Service Management System is one of the best moves an organization can make to efficiently monitor and delegate in today’s competitive environment.
Contact Us Company Name: Chetu Visit: https://www.chetu.com/solutions/field-service-management.php Address: 10167 W Sunrise Blvd, Suite 200, Plantation, FL 33322 Phone: (954) 342 5676 Fax: (305) 832 5987
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