FAQ (from Dealers)
Question1: What is OTA? Answer 1: OTA means Over the Air. It is the process of upgrading the Wing Lotto Software on the POS with a new version. Currently, the new version is for the POS to sell Promotion Tickets – Buy 10bets get 2bets free with 1 additional LTN
Question 2: How do I do OTA? Answer 2 : The steps to do OTA are as follows: 1. Power on the POS. Wait until screen displays 1. 2.
Khmer Configuration
2. Press 2 (Configuration) and POS displays the Configuration Menu shown below 1. 2. 3.
Configuration Update New APP EXIT
3. Press 2 (Update new APP). APP stands for Application referring to Lotto Application. Wait for a few seconds an, and download of new Lotto application will start. Download should take about 2-3 minutes to finish. Assuming connection is not terminated, on successful download the POS displays the following for a few seconds. ! ! Successful !!! Update new Application
4. After a few seconds, the screen display changes to the following, OTA means done successfully. Refresh Mobile 1. Refill 10.5 2. Lotto 10.6
Question3. What do I do if OTA is not successful? Answer3: Call WING Hotline phone: 023 9999 89 Question4. If I have successfully done the OTA, can I sell now Promotion tickets? Answer 4: The promotion starting from 24 January. But you can still continue selling as before and no change on ticket formats of operational procedure. Question 5: What are those changes that will start on Jan 24? Answer 5: For Selling, the ticket will be different for bets 10 or more. The promotion says Buy 10 get 2 free Plus 1 LTN. hence, if a player plays 10 bets, the ticket will be as shown below:
For bets consisting of less than 10 bets, there will be no PROMO tickets and the ticket format will be exactly the same as before. Question 6. Now I can see promotion tickets have 2 TSN. What do I tell Hotline if I need to cancel promotion ticket? Answer 6. If you need to request for Ticket Cancellation of promo tickets (at least 10 panels (give to Hotline the TSN of the Main Ticket. After cancellation of the Main Ticket at HQ, the promo ticket is also cancelled. be sure not to return the cancelled ticket to the customer. Question7. For both Promotion ticket and Main ticket, how much will deducted in balance? Answer 7. Actually balance will deducted for the main ticket only.
FAQ (from Buyers) Question1. For promotion 2 bets free, did I get Self Pick or Lucky Pick? Answer1. Promotion ticket is only for Lucky Pick and includes 1 LTN, so you can not choose the Self Pick. Question2. Can I separate 10 bets with different ticket and get 2 bets free? Answer 2. Our promotion you need to buy at least 10bets or more per ticket you will get 2 bets free. Question3. If my TSN of Main Ticket or Promotion Ticket is unreadable, Can I still get my prize? Answer 3. Please contact to our call center 089 999 639/ 023 966 639 Question4. Does Promotion Ticket have 90 days validity as Main Ticket? Answer 4. Promotion Ticket or Main Ticket can be claimed within 90 days from the date of the relevant draw. Question5. If I buy 5bets, Can I get 1bet free? Answer 5. Our promotion is only for buying 10 bets or more will get 2bets free (Ex: 10bets, 11bets and 12bets per ticket will get 2bets free). Question6. How long is Promotion ticket available? Answer 6. The promotions start from 24 Jan2014 to 28 Feb 2014.