Care Home Awards 2019 by chmonline

WINNERS BOOK JUNE 27, 2019 EXCEL LONDON

CONTENTS 4

Welcome

The Judges

Best Care Home Group

Best Single Care Home in a Group

Best Individual Care Home

Best New Care Home

Best for Architecture, Interior Design or Communal Spaces

Best for Garden or Outdoor Spaces

Best Facilities Management or Maintenance Team

Best for Communication

Best for Non Clinical Facilities

Best for Sporting, Social or Leisure Activities

Best for Nutrition, Food & the Dining Experience

Best Training, Recruitment or Retention Initiative

Best Marketing, Advertising or PR Campaign or Initiative

Best for Specialist Care

Best for Special Needs Care

Best for Nursing Care

Best for Care of Young People

Best Professional, Business or Creative Service

Best Equipment, Product or Product Service Supplier

Best IT or Communications Supplier

Sponsored by

BEST SINGLE CARE HOME IN A GROUP WINNER

Manor Lodge, Care UK (W) Manor Lodge is a large, purpose-built care home, which celebrates its tenth anniversary in 2019. Thanks to a tireless commitment to improving all aspects of residents’ care the home recently achieved an “Outstanding” rating from the CQC – rare for such a large and nursing-led home. The team fosters an innovative approach based on continual learning and open communications and the firm belief that outstanding care requires “an open mind and an open heart”.

FINALISTS Mountfichet House, Care UK Dorset House, Rotherwood Healthcare Group Perry Manor, Care UK

BEST INDIVIDUAL CARE HOME WINNER

HIGH COMMENDATION

Valerie Manor

Chelsea Court Place, IAC Group

In the 11 years of Valerie Manor’s existence there have been special moments and celebrations with everyone involved. There have also been some immense challenges and as a small independent family run home they have made it incredibly difficult. But throughout the highs and lows, the Valerie Manor “family” has worked together to ensure Outstanding care is provided for residents and their families. “Being able to celebrate as the Best Individual Care Home in 2019 will add to the sum of those special moments and celebrations.”

Chelsea Court Place offers the very best levels of dementia care, delivering 24-hour bespoke nursing care in a purpose built home, fusing cutting edge dementia-friendly interior design with state of the art technology.

FINALISTS Compton View Residential Care Home, Blue Sunrise Care Rowallan House The Marbrook Centre Sponsored by

BEST NEW CARE HOME WINNER

HIGH COMMENDATION

The Albert Suites, LifeCare Residences

Ferndown Manor, Care UK

Located within luxury retirement community, Battersea Place, The Albert Suites offers a continuum of care to village residents and to the wider community. From the serenity of 28 exclusive suites, residents can receive physio rehabilitation, convalescence, long- and shortterm nursing, post-operative and palliative care. Residents enjoy exceptional communal facilities including a restaurant, tranquil lounge, 24-hour self-service pantry, private terrace, fully-fitted physio gym and indoor pool. The multi-disciplinary team appreciates that residents deserve the best care from professionals who respect them as individuals.

The team at Ferndown Manor has a fresh vision for what it means to live in a care home. Residents are supported to maintain their independence and freedom, making choices about what they want to do and when they want to do it. â&#x20AC;&#x153;They are in control of their care and their life. Ferndown Manor is a place from which they can visit friends, build social networks, attend churches and clubs and play an active role in the community.â&#x20AC;?

FINALISTS Whittle Hall, L&M Healthcare

Sponsored by

BEST FOR ARCHITECTURE, INTERIOR DESIGN OR COMMUNAL SPACES WINNER

HIGH COMMENDATION

Wellburn Care Homes

Stratton Court Village, Aura Care

The Pantry is a fully refurbished dining experience in Ryton Towers Care Home – one of 14 in the Wellburn portfolio – situated in the quiet village of Ryton, west of Newcastle upon Tyne. The Pantry is a revolutionary take on the typical dining room, incorporating thoughtful design, paired with revolutionary approaches to dementia and elderly care. It has become a social hub, for residents, staff and the local community.

The Village champions the ultimate in personcentred care and has been designed to offer residential, respite and dementia care in luxurious surroundings for people in their later years.

FINALISTS Canwick House Mercia Grange, Care UK

BEST FOR GARDEN OR OUTDOOR SPACES WINNER

Broadwater Lodge Broadwater Lodge has always been animalfriendly. Residents have kept chickens and other pets for some time, and have enjoyed the regular animal therapy visits to the home. In 2018, they decided they wanted to go one better and began discussing the possibility of creating a smallholding. By August, Broadwater Lodge had converted its garden areas to a small farm. Named “Codgers’ Farm” by the residents, it has two pigs, two goats, a rabbit, two guinea pigs and a flock of chickens. It is a first, not just for the UK, but around the world.

FINALISTS Mountfichet House, Care UK Rotherwood Healthcare Group

BEST FACILITIES MANAGEMENT OR MAINTENANCE TEAM WINNER

HIGH COMMENDATION

Cornerstone Healthcare Group

Amberley Lodge

Maintenance Manager, Andy Foster, noticed seizure monitors were continually being broken. Replacing the units took time and considerable cost. His trial of alternative “wristwatch” systems has so far saved over £1500 and has the potential to save over £15,000 per annum. Constantly looking to improve processes, Andy and his team sought replacements for existing mattresses to decrease fire risk and realised that the right mattress could also assist the care-staff with their work. As a result, between Andy and the QI Team they have reduced pressure sores to 1.8% – well below the national average of 23%.

Harry Sharrard joined Amberley Lodge as Maintenance Manager in May 2018 and has overseen major facilities projects and made improvements to the home environment, always with a smile. Harry also finds thoughtful ways to help make residents’ daily lives special – such as the Christmas joy he brought to the entire home by building a Santa’s grotto.

FINALISTS Mountfichet House, Care UK Rotherwood Healthcare Group

BEST FOR COMMUNICATIONS WINNER

HIGH COMMENDATION

Canwick House

Valerie Manor

Canwick House embraces state-of-the-art technology transporting their enthusiastic residents, into a variety of stimulating alternative worlds while care assistants engage them in conversations about what they are seeing. The virtual experience is tailor-made to each resident, taking them on a magical journey, back to their future to unlock wonderful memories

Advanced Care plans and the weekly blog are good examples of the way Valerie Manor addresses communication, utilising the skills of more junior staff as close relationships are formed with residents and relatives.

FINALISTS Clara Court, Care UK

Sponsored by

BEST FOR NON-CLINICAL FACILITIES WINNER

HIGH COMMENDATION

Tanglewood Care Homes

Parkfield House, Canford Healthcare

A care home is defined by the community that it fosters; and Tanglewood has continued efforts over the past 12 months to create living spaces that foster great community spirit â&#x20AC;&#x201C; spending much of the year refurbishing bedroom and communal spaces, to create homes that cultivate great relationships. Tanglewood has continued their extensive refurbishment programme this year, keeping residents at the centre of every decision made about the home where they live.

At Parkfield House there is a range of well-being moments that are meaningful for the residents, including four hens for therapeutic interactions, Equal Arts pottery sessions, community links, weekly visits from nursery up to secondary school pupils, Floral Society demonstrations, and books and audio books provided by the home service library.

FINALISTS Dorset House, Rotherwood Healthcare Group Hamble Heights, Encore Care

BEST FOR SPORTING, SOCIAL OR LEISURE ACTIVITIES WINNER

HIGH COMMENDATION

Middleton Hall Retirement Village

Sherwood Grange, Care UK

Middleton Hall is a vibrant retirement community where residents live active and fulfilling lives. This “Living Well” philosophy, key to Middleton Hall covers health and fitness, recreation, spiritual, holistic and educational opportunities for all. A strong community ethos enables and supports residents and staff to live well by providing an environment conducive to social interaction and engagement. The village provides a range of hotel services including a restaurant, the Orangery (bar, café and shop) library, art studio, pool, spa, studio, gym, hairdressing salon and beauty treatment rooms and excellent outdoor sports facilities.

The team at Sherwood Grange takes great pride in creating an energising environment for residents. The three-strong lifestyle team has developed a flexible, dynamic, activities programme, providing group and one-to-one activities, outings and entertainment tailored to residents’ interests, backgrounds and identities.

FINALISTS Brooklands Care Home Compton View Residential Care Home, Blue Sunrise Care Kiwi House, Adept Care Homes Perry Manor, Care UK Tanglewood Care Homes

Sponsored by

BEST FOR NUTRITION, FOOD OR DINING EXPERIENCE WINNER

Ferndown Manor, Care UK Helping residents enjoy the benefits of quality food and relaxed and sociable dining is key to the care provided at Ferndown Manor. The chefs gets to know every resident’s dietary needs and taste preferences and tailor menus accordingly, discretely creating tempting and nutritious modified meals where needed. Food also plays a big part in activities, as baking and tending the home’s veggie plots have become increasingly popular, as have monthly “Come Dine with Us” sessions to help alleviate social isolation in the area.

FINALISTS Chelsea Court Place, IAC Group Dorset House, Rotherwood Healthcare Group Field Lodge, Care UK Great Oaks , Encore Care Homes St George’s Park, Rotherwood Healthcare Group The Close Care Home

BEST TRAINING, RECRUITMENT OR RETENTION INITIATIVE WINNER

HIGH COMMENDATION

Tanglewood Care Homes

Encore Care Homes

This year, Tanglewood continued to shift its culture away from task-based care to emotioncentered care. As part of that transition the focus is heavily on residents. Employee apathy is the biggest operational risk to any care home community. Tanglewood has worked tirelessly to give team members greater meaning in their careers with training focusing on why they do things the way they do.

Face-to-face leadership training is a priority to ensure staff and residents receive the care and support they deserve. Staff working with residents are often overlooked as leaders and Encore’s “Be An Effective Leader” programme provides the understanding, skills, knowledge and integrity needed to lead a team in a challenging sector.

FINALISTS South Africa Lodge, Cornerstone Health Care

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BEST MARKETING, ADVERTISING OR PR CAMPAIGN OR INITIATIVE WINNER

Wellburn Care Homes The Wellburn Post is a free quarterly magazine. Designed, written and edited in-house, and distributed across all the Group’s homes and their local communities. “It’s aim is to help Wellburn as a care home provider, to engage with our residents, their loved ones and the communities, organisations and businesses, that are local to all 14 care homes across the region.” With insightful relevant and topical content, the magazine covers a wide range of issues and subject matter within the care home sector and local region.

FINALISTS Care UK Rotherwood Healthcare Group

Sponsored by

BEST FOR SPECIALIST CARE WINNER

HIGH COMMENDATION

The Marbrook Centre

Dearnvale, Exemplar Health Care

The Marbrook Centre is a bespoke, newly-built, neuro rehabilitation centre, which opened in May 2016. With its own clinical Multidisciplinary Team, the Centre offers fast and slow stream outcome-focused rehab packages for those living following a life changing incident such as acquired brain injury, spinal cord injury or stroke and long term neurological conditions such as MND. Everything at the Centre is underpinned by the care ethos of the three Cs: Competence, Choice & Compassion.

Part of Exemplar Health Care’s group of 26 specialist care homes, Dearnevale provides outstanding care for people living with complex neuro-disabilities, including Huntington’s disease, mental health conditions, stroke and brain injuries. Rated Outstanding by the CQC in March 2018, the 40 bed home credits a large part of its success to the excellence of long serving staff.

FINALISTS

HIGH COMMENDATION

Amberley Lodge, Care UK Chelsea Court Place, IAC Group Melieha, Elmswell PJ Care Specialist Neuro Care Centres St George’s Park, Rotherwood Healthcare Group

Parklands Manor, Signature Senior Lifestyle Parklands Manor has been very successful in helping and assisting residents requiring respite services. Over 50% of respite residents have converted to a permanent stay at Parklands, which has received glowing testimonials from past residents and relatives, posting very positive reviews on Care home.UK, scoring 9.9 out of 10.0. The highest for any care home in the area.

BEST FOR SPECIAL NEEDS CARE HIGH COMMENDATION

Satya Nivas, Adjuvo Care The Satya Nivas residential care home has been put forward for this award because of the transformation of its services for people with learning disabilities since it was taken over by Adjuvo Care in November 2017. The residential care home in Leicester had previously been deemed non-compliant by the local council. Since Adjuvo took on the home it has been physically transformed by a refurbishment - while residents (all Hindu and Gujarati speaking) are now being supported to live safe and fulfilling lives in a way normally associated with supported living.

THE CARE WORKERS CHARITY Almost 1.5 million care workers are currently caring for some of the most vulnerable people in our society.

A UK where no care worker faces financial hardship alone

They spend their days helping others, but when circumstances change, someďż˝mes it is the carers who need some help. The Care Workers Charity exists to support the UKâ&#x20AC;&#x2122;s current and former care workers with hardship grants.

JOIN OUR PARTNERS PROGRAMME:

@thecareworkersfund

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FOR MORE INFORMATION : info@thecareworkerscharity.org.uk

The Care Workers Charity

The Care Workers Charity is a registered charity 1132286 (England and Wales) & SC048051 (Scotland)

BEST FOR NURSING CARE WINNER

HIGH COMMENDATION

Chelsea Court Place, IAC Group

Jubilee House, Care UK

Chelsea Court delivers the highest level of 24-hour, bespoke, curated dementia care. The team ensures that each resident is cared for in the way in which they wish to be, going to great lengths to truly understand the individual and all aspects of their lives in order to provide the very best experiences and to optimise their health and wellbeing. From home assessments prior to moving in, detailed dementia care mapping, the commitment to investing in research and employing the latest pioneering techniques, the team work collaboratively and compassionately to prioritise the health of each individual and enrich the lives of all.

The nursing team at Jubilee House start getting to know residents before they move into the home. They perform in-depth pre-admission assessments so they can take a holistic approach to each new residentâ&#x20AC;&#x2122;s care and they produce incredible outcomes for residents.

FINALISTS Gwen Walford House, Rotherwood Healthcare Group Kitnocks House and South African Lodge, Cornerstone Health Care The White House Nursing Home presented by

BEST FOR CARE OF YOUNG PEOPLE WINNER

PJ Care Specialist Neuro Care Centres PJ Care provides a service desperately required in the UK, specialising in neurological care and rehabilitation with a focus on early onset conditions and young adults. Their unique balance of clinical and holistic care enables the company to care for individuals in a wellrounded way â&#x20AC;&#x201C; from nursing, through to activities and social engagement. A significant in-house MDT, allows PJ Care to respond to the needs of residents and adapt to changing conditions. The care model for younger people is the entry point of PJ Careâ&#x20AC;&#x2122;s specialist service for people with progressive neurological conditions. A 23-bedded unit provides a pathway for residents who are at the early stages of their progressive illness and require specialist input to optimise stability in those stages.

BEST PROFESSIONAL, BUSINESS OR CREATIVE SERVICE WINNER

HIGH COMMENDATION

PJ Care Specialist Neuro Care Centres

PLMR

PJ Care recognised that for their specialist service, caring for residents with very complex presentations, the level of HAIâ&#x20AC;&#x2122;s would be significantly greater than in a traditional care or nursing home and that for any adult safeguarding board to objectively consider reported incidents, they would require a detailed knowledge of the service and have the necessary professionalisms among board members. PJ Careâ&#x20AC;&#x2122;s innovative approach employs a full time multi-disciplinary team that provides the necessary skill set and experience to properly and professionally work as a board. It bridges a gap in the market for a specialist service such PJ Care, because it has the necessary skill set to properly review any incident; a skill set lacking in adult safeguarding teams across the UK. The biggest benefit however, remains the ability to quickly assess any situation, take any lessons learnt and with almost immediate effect, tweak care delivery if necessary, which serves the ultimate desire of continually improving the care provided for residents.

PLMR is an ambitious and innovative full-service communications consultancy and supports over 800 care homes nationally with a wide range of services, from increasing brand awareness and online presence, through to PR and marketing campaigns, or delivering award-winning reputation management support when the going gets tough.

FINALISTS Fulcrum Care Home Management Support Services

Building a better future for care 9-10 October 2019 NEC Birmingham

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BEST EQUIPMENT, PRODUCT OR PRODUCT SERVICE SUPPLIER WINNER

WINNER

OMI Mobi Interactive table/floor

Bidfood

OM Interactive has been a pioneer in the development of motion-activated projections for multi-sensory use since 2005. Their ground breaking interactive Mobii table/floor provides adults in care with meaningful person-centred activities that encourage movement, positive outlook, social opportunities and shared laughter with powerful visuals, colour therapy, games, quizzes, music and reminiscence content.

Bidfood works behind the scenes delivering food to around 6,000 UK care homes. In the last year Bidfood has focused on supporting our all care customers with practical collateral – particularly on dysphagia – whilst also delivering 45 bespoke projects for customers. The company has signed six key new contracts and enjoyed £12 million worth of sales growth, a 75% conversion rate on re-tenders/tenders, and 95% excellent/good satisfaction score.

FINALISTS Little Islands ROMPA Winslow Resources, ROMPA

Sponsored by

BEST IT OR COMMUNICATIONS SUPPLIER WINNER

HIGH COMMENDATION

The Daily Sparkle

Nexus Care

The range of resources offered by The Daily Sparkle constitute a unique set of products that stimulate and enhance all kinds of communication in care home settings. Research suggests that activities and interactions like this help to preserve cognitive function. They also provide fun and the feel-good factor that is so important for people in residential care and are designed to help residents, their friends and families, and staff, managers and regulators communicate with each other effectively and happily, benefiting all.

Nexus Care is a new messaging platform that delivers nurse call alerts and other alarms directly to the smart devices of carers, eliminating the need for noisy wallboards and other medical devices, improving the speed and efficiency with which carers respond to residentsâ&#x20AC;&#x2122; needs and provides detailed reporting on historic data

FINALISTS Novacare

classic drama, contemporary theatre At Fred Theatre we apply the same high standards to every production, whether itâ&#x20AC;&#x2122;s an inter-active care home session, school text-based performance, or a show for the general public. We are delighted to be supporting the Care Home Awards for a second year, and playing our part in recognising the same commitment to high standards in others.

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