Regus Products and Services Brochure 2010 by Regus

The Regus Group Network

1000 locations. 450 cities. 75 countries.

Supporting you however you want to work.

regus.co.uk

The worldâ&#x20AC;&#x2122;s leading provider of flexible workplace solutions

Customers of all sizes, across a diverse range of sectors use Regus; from small start-up businesses to large international companies. Our workplaces provide your business with a professional environment and some of the most advanced technology on the market; allowing you to focus on your core business and helping you on the road to success.

Contents Welcome to the Future

Products and Services

The Regus Difference

About Regus

Mark Dixon, CEO, Regus plc

1000 locations. 450 cities. 75 countries.

The way we do business is evolving. How and where you work fundamentally affects productivity, the influence of your competition and ultimately the financial health of your business. Regus aims to provide every business with the best possible workplace and support tools needed to thrive. In fact we want to be the benchmark against which you judge other providers.

Welcome to the Future Changing the way business works

Welcome to the Future

Welcome to Regus.

The Workplace of the Future.

Over the years there has been a dramatic change in the way people work, that has seen the idea of a traditional office become a lot more limiting. It’s no longer the case that the same four walls and a door fit everyone. We at Regus truly believe there is a better way – one that makes it easier and more cost effective for all businesses to have the right place to work from both now and in the future.

Making it easier

Gone are the days of a long-term lease, the hassles of having to set everything up yourself, expensive rent and highly inflexible lease terms. We’re challenging the business world to think of a different, more simple way to have an office – a place you can move into and have everything you need waiting for you at a fraction of the cost of doing it yourself. Welcome to Regus and the future of work.

Regus business centres are the answer to the problems of the entrepreneur doing business in today’s environment. As a start-up entrepreneur, you have the ideas and the creativity, but you don’t have the premises or the money to buy them. Regus offers you the premises where you can make your ideas happen.

There are many things to consider when opening your first office or moving from an existing location. Regus takes away a lot of these headaches, delivering a more straightforward, complete and well thought through way of doing things, while at the same time, providing you first class services and facilities.

Giving you flexibility Business changes, plans change, people change and economies change. So why put up with something in your business that restricts your ability to adapt to these changes? Having an office the old way, simply locks you in. With Regus, not only are your agreement terms flexible but so are your choices. You can upsize or downsize your office as your needs dictate, even having the opportunity to change your mind about your office location and move anywhere within the Regus network with no hassle and no penalty.

Providing you choice With Regus, you don’t have to settle for second best. We pride ourselves on offering the widest choice to our customers. Choice in the type of product that best suits how and where you want to work as well as the greatest choice of locations, ranging from some of the best addresses in town to some of the most convenient – right by your home or right next to your customers.

Sam Singh, 43Avenue

Welcome to the Future

Going beyond the office.

Companies big and small are making the switch.

Our range of products and services extends beyond that of just an easier way to have an office. We’ve developed products to support you and your business to work from home or on the move. All of them based on ensuring you get the support and professional facilities that you need as a business at home or out on the road.

Starting a business with Regus

Every day more and more businesses turn to solutions like ours to give them a much more flexible way of working and with the advent of mobile technology, being out of the office but still working effectively is commonplace. Working from home has become less the exception and more the rule for many companies or businesses starting out. We continue to develop new and more innovative ways of providing businesses like yours with flexible, more convenient and affordable places to work no matter where you are. Whether in the office, at home or on the move, any Regus location can provide you with a level of unrivalled support that even the very best office building could. However you like to work, our simple values remain core to the service we provide in any of our locations – whether it’s one around the corner or on the other side of the world: n

A place to touchdown, shut the door and get some work done

Somewhere to meet with colleagues or clients in a businesslike environment

Access to a professional, fully trained support team

Regus has revolutionised the way I work. Their network of business centres provides me with the facilities I need to successfully run my business.

Thousands of companies open up with Regus every month, in fact some of the world’s largest companies started with us. Put simply, you avoid all the headaches that everyone else gets when it comes to trying to figure out a place to work from. More importantly, the vital capital you need in your business doesn’t get wasted in a long-term office lease.

Growing companies and Regus Who needs to be tied down when you’re shooting for the stars! Whether it’s your first office, moving to your next or opening abroad, we can provide you unrivalled flexibility and world class facilities at rates to suit your budget. You stay focused on your business while we support you in the background, ensuring where you work runs smoothly and providing all the support you need. As things change, we will too, so that as a growing business you can be as flexible as you need to be.

Large Corporations partnering with Regus Some of the largest companies in the world utilise the Regus portfolio of locations and services to keep a certain percentage of their own property portfolio flexible. For project offices or satellite teams, our network provides the ability to instantly open in any market and keep overheads and property investment low. Our Enterprise Solutions concept takes our complete product range and creates a bespoke solution to support any planned shift in working practices or any size of team, conveniently combining home, mobile and office solutions for a more efficient, productive and cost effective way to manage their workplace portfolio.

David Popely, DP Associates

We can make one call to Regus for the tools to do business; phone, fax, office support, and conference rooms are great value-added services to us. The time it could take for each person to set up a working office under ordinary conditions would be a distraction to our core business. Tom Sass, Senior VP of Operations, KMG America

Products and Services World-class products providing an easy and more cost effective way of working

Products and Services

Shaping our products around the needs of our clients. 45 years of listening to our clients, innovating and constantly improving has resulted in the range of products and services we have today. Each year it continues to grow, reflecting the changing needs of our clients.

Tailored solutions There’s no such thing as a one-size-fits-all office and as market leaders, we can help you understand how to assess your needs and the options available to you. We are committed to finding clients the right workplace solution at the right price. Whether an entrepreneur needing a prestigious address to launch their business, a corporate client with a large sales team needing to set up an office fast or a travelling CEO needing a place to touchdown, we have shaped our products to deliver and exceed. Equally compelling, our tailored solutions deliver the most economic, efficient and professional way of working – for our clients and their teams.

Regus is the foundation upon which my organisation was built. Without doubt, they improve our productivity as such provide great value for money. Andrew Basham, Managing Director, Basham Business Communications

Products and Services

Supporting clients with a wide range of leading-edge products and services. Offices

Businessworld

Fully equipped, ready-to-use private or shared offices – strategically located in key business and transportation hubs worldwide. Available for however long you need, whenever you need them.

A unique membership programme designed to suit your way of working. From access to offices or business lounges across the globe, as well as discounts on other products and services, there’s a level of businessworld to suit you.

Virtual Offices

Day Offices and Business Lounges

Helping home businesses, entrepreneurs and mobile professionals to establish a professional business presence.

Meeting Rooms Dedicated business environments for productive meetings. 4,000 high-quality, fully equipped and serviced rooms across the globe, many featuring the latest video communications equipment.

From drop-in business lounges to day offices booked in advance, our 1,000 locations provide you the business support you need wherever business takes you.

IT, Telecoms and Business Services Supporting business with a comprehensive range of amenities, including leading-edge IT connectivity, telecoms and business support services.

Offices

Offices – more than just a place to work.

Set up with everything you need.

Our office products have been created in response to a growing dissatisfaction with the “traditional” way to rent an office. Long leases, substantial initial and ongoing investment, untenable business disruption and heavy management time has given way to more flexible and cost-effective ways to “office” and we are leading this change.

Our offices are much more than simply places to work. Professional environments, high-quality amenities and outstanding business support are all standard, giving businesses the perfect setting to work and prosper.

Only Regus allows you to change your mind.

All of our clients, large or small, long established or start-up, have two things in common – the need for a convenient yet professional place to work, and the reluctance to pay for empty space or facilities they don’t use. Therefore the basic proposition of our office product is straightforward: we offer the right amount of space and facilities for the exact length of time needed.

The unique flexibility to relocate your office, whenever you need to, without fuss or penalty.

Flexibility at work

Support teams Each location is supported by the strongest team of on-site business and IT professionals – coordinated by a business services team

Regus Offices help clients to: n

Set up new workspaces in an instant – overflow space, entering new markets or reacting to disasters

Match space needs to the growth of the company

Focus on your core business without the distractions of running an office

Utilities All included within the the price of your office, billed monthly in one simple bill

Common areas Added value for networking, relaxing or break-out working. Fully equipped and stocked kitchens, business lounges, restrooms and welcoming reception areas

At the same time these options are offered flexibly – on the terms our clients require. Such versatility allows Regus to adapt with our clients, as their businesses changes.

Establish start-up, project, sales and branch offices

Our clients deserve to work in environments designed and fitted to the highest of specifications, with interiors that impress their visitors and help them attract new employees. We invest in every detail, large and small, as we know this is what it takes to make the difference – from lighting to carpets, framed artwork to common area equipment.

Furnishings High-quality desks, seating and filing cabinets from leading manufacturers create surroundings of style and comfort

Facilities management From security and cleaning, to health and safety and general maintenance – all included

Our locations encompass every possible choice – single-desk offices, larger team rooms, part-time or hot-desking options.

Delivering more for your money

However, none of this comes at a premium. Our global procurement teams work with an international community of vendors to secure the best possible price for furnishings, equipment and services so that we are, in fact, able to offer the most competitive prices to our clients.

We needed instant availability on flexible terms, a prestigious location and high quality offices that were in keeping with our own quality image. We looked at a number of buildings and providers, but nothing came close to the Regus proposition.

Meeting venues State-of-the-art meeting, training and boardrooms at each location, many with video communications facilities Leading-edge IT and telecoms Continually maintained and upgraded, including high-speed internet access, Local Area Networks and Plug and Play connectivity

Bernard Carey, Director, BMW

Offices

Offices that make sound financial sense. It’s simple. You only pay for the space and services that have been tailored to fit your needs, and nothing more. And, since there is no up front capital expenditure, you’ll be free to invest your money in your core business – where it belongs. Compare the costs. You will find the hidden expenses of traditional offices add up to more than you think.

Regus offices

Furniture Telecommunications IT Infrastructure

No capital costs

Rent Service charge

Repairs Utilities Cleaning Reception staff

Campus An open plan, community style working environment

A cost effective way of having a base for teams on the road or not in the office 100% of the time

Affordable continuity solutions to help keep your business going in unfortunate circumstances

Businessworld gold membership for all clients

Monthly costs

Maintenance

Full or part time offices for one person or a whole department configured to suit your needs

- everything is here

Professional fees

Taxes

Long or short term, full or part time, for one executive or a large team, our locations are configured to offer our clients the widest possible range of office types, to fit any need and any budget.

Private offices

Disaster Recovery

Capital costs Fit out

Each office client enjoys instant access to a range of high-end amenities and business support provided through our locations and teams. Simply by tapping into the infrastructure we already have in place, your business can enjoy the latest technology and services instantly – and at a fraction of the cost.

There’s no such thing as a one-size-fits all office. We know that our clients’ needs are as wide ranging as the type of businesses they run and, to that end, we work closely with every client to deliver their perfect workplace for their exact needs.

Corporate Campus

Save up to 60% with Regus: Conventional space

Supporting clients to thrive commercially

Options to suit every business.

Up to 60% savings - it’s all included

As a Regus office client you can take advantage of free access to drop-in business lounges at over 1,000 locations worldwide, and receive discounts on other Regus products and services with your free businessworld gold membership card

Building insurance

Offices

Fully furnished flexible offices to suit you.

Campus – a flexible place to work whenever you need it.

Taking an office with Regus means you have your own space, all set up and ready to go – on your terms. Whether you are looking for an office for just yourself, a few colleagues or an entire department, we have a wide variety of room types, sizes and layouts to suit any requirement.

Benefits at a glance: n

Lower capital outlay – your office comes fully equipped and connected with the latest IT and telecoms infrastructure

Minimise any risk to your business with a lease that suits your terms, not ours

Maximum flexibility – grow, downsize or relocate with minimal disruption

We take all the hassle out of setting up and running your office

Access to an enterprise class IT infrastructure with packages to suit your needs

The latest telecoms equipment already installed with a range of service options

Use of the Regus address as your own

Handling of all mail and packages

A professional welcome for all of your visitors

Access to meeting, conferencing and breakout areas

Admin and concierge team on hand

Access to meeting, conferencing and breakout areas

On-site print, scanning, fax and copying facilities

Fully stocked kitchen

24 hour, 7 day secure access

Facilities management, security, cleaning and ongoing maintenance

All utilities such as gas, electricity and water – no extra bills!

You can customise your workspace with your logo

The latest telecoms equipment already installed with a range of service options

Use of the Regus address as your own

Admin and concierge team on hand

Here’s what you get: Contemporary, comfortable furniture and ample, lockable storage

Contemporary, comfortable furniture and ample, lockable storage

Access to an enterprise class IT infrastructure with packages to suit your needs

Available by the day, part time or full time, it’s great for anyone who doesn’t need a private office and who values the opportunities that community style working offers. All in all, a very cost effective way of having an office in a great location, as and when you need it.

Here’s what you get: n

Campus gives you a personal workspace in an engaging, open plan office environment. You’ll have room to focus on work, as well as have the opportunity to meet and network with like-minded business people.

All utilities such as gas, electricity and water – no extra bills!

Offices

Corporate Campus – a cost-effective, group working environment. Avoid paying for desks or space that aren’t getting used and create a drop-in working environment dedicated to your company, perfect for more transient teams. Rather than the traditional idea of a full time desk per person, your office can be set up with enough desks for the amount of people present on any given day – somewhere for them to work but not their permanent desk. It’s a true “hotdesk” solution.

Disaster Recovery – planning for the unexpected. It’s vital that you keep your business in business, regardless of the circumstances. With Regus, you have a partner who can provide you with the working environment, communications technology and support services to minimise interruptions to your business, caused by a facilities failure, workplace disturbance or a building emergency.

Benefits at a glance:

Minimise downtime and maintain productivity in the event of a disaster

Significantly lower your costs by maximising the efficiency of your office

Avoid revenue loss

Improve the productivity of remote teams with a base to work from

Avoid having to close your operation even temporarily

Encourage collaborative working with a drop-in team environment

Place teams as close as possible to your business

Allows you not to compromise on the environment or the level of support

Satisfy insurance coverage requirements

Here’s what you get:

An office complete with furniture and lockable storage set up to your exact requirements

Secure access cards and keys for each team member who will drop in

Access to an enterprise class IT infrastructure with packages to suit your needs

Telecoms package can be tailored to your needs with direct dial lines and handsets as required

Mail handling for the whole team

Access to admin and concierge support when you need it

Access to meeting and training rooms plus video communication suites

Use of a fully stocked kitchen providing unlimited refreshments

The ability to customise and brand your office

24 hour, 7 day secure access

4 programmes to choose from: n

Workplace Assist – A low cost plan that provides drop-in workstations in 1,000 Regus business locations worldwide

Workplace Restart – On-demand priority access to private office space on a “pay when you invoke” basis

Workplace Reserve – We’ll set up a dedicated office to your exact requirements that will sit reserved and ready to go for you in the event of anything happening

As you need it – Simply contact us in the event of a disaster and we will check availability and arrange a quick turnaround to accommodate your requirements

Virtual Offices

Virtual Offices – providing all the right connections.

Creating a seamless virtual presence.

There are many reasons for not needing a physical office space on a permanent basis. However, we know that for many home workers, entrepreneurial start-ups and companies who are looking to expand into new markets, having an address in a prime location, as well as call handling and business services support, can make all the difference to how their company is perceived in the marketplace.

Our virtual office products have evolved through listening and responding to our clients – matching our services to their exact needs. Choose from four distinct products, each with varying benefit levels of support.

Mailbox Plus

Telephone Answering

Virtual Office

Virtual Office Plus

3 3 3

3 3 3 3 3

Address and Mail Services A great business address – 1,000 global locations to choose from

Prestigious locations

Post received and parcels signed for at your business address

Virtual offices allow our clients to project a powerful presence, wherever they need to be by choosing one of our prestigious landmark addresses – from major capitals, to famous suburbs and emerging overseas markets – to use as their address for their business.

Display your company name in reception areas

3 3

Telephony Services

3 3 3 3 3

A dedicated local business telephone number Call answering, screening and forwarding

Professional support

Messages passed to you by phone, fax, email or SMS

From personalised call answering and redirecting, mail collection and forwarding to preferential meeting room access or private use of office space, a Regus Virtual Office delivers all the benefits of a fully serviced workplace, without actually having to rent one.

Online message management portal Company voicemail Work how and when you choose

3 3

3 3 3

Upgrade available

3 3 3 3

5 days of private office usage every month at your chosen location Utilise on-demand administrative support

Benefits at a glance: n

Improved business image

Cost effective support for any home based business

An easy way to manage your calls and mail when you are out and about A risk free way to open in a new market

Discounted access to day offices, meeting rooms and videoconferencing across 1,000 locations

Our Regus Virtual Office allowed us to be highly mobile while ensuring that mail, fax and telephone enquiries were dealt with in a professional and confidential manner. Bob Dickinson, Partner, The Dickinson Shephard Partership

Only at Regus FREE businessworld gold card giving you unlimited access to 1,000 global business lounges and cafés Save £££’s on everyday business purchases with Regus Purchasing Group Take part in open house events and network with like-minded Regus clients Change your mind and switch your location if you need to Quick set up times let you get straight to work Some services carry an extra charge

Meeting Rooms

Impressive meeting places designed for business.

Meeting Rooms

A choice of room layouts to support successful and productive client meetings.

Environments that enhance any meeting We all spend considerable time in meetings and the more efficient and productive the environment the better. So why continue to meet in hotels when you can meet in surroundings purpose built for business? Our network of meeting venues is impressive and unrivalled. Wherever they happen to be, our clients can instantly utilise 4,000 fully equipped meeting spaces â&#x20AC;&#x201C; all secured simply and quickly through their single call to our reservations team or on our website.

Maintaining the highest standards We know what companies need to deliver uninterrupted, smoothly run and productive meetings. From the initial welcome by our reception teams on arrival, clients are supported by the full range of amenities and business services offered at each of our locations. This experience ensures that meetings are successful, efficient and cost-effective.

Boardroom

Cabaret

Theatre

Interview rooms

Prestigious spaces in strategic locations

Great for large groups in a collaborative style

With state-of-the-art presentation technology

A relaxed, yet private and confidential space

Benefits at a glance: n

Up to 30% cheaper than comparable hotels

Available by the hour or day

Internet access, AV equipment and meeting stationery included

Dedicated support team on hand

Reception, breakout and cyber cafĂŠ areas for delegates and clients to relax Full catering service available

Meeting rooms

Training rooms

U-shape

Fully equipped and supported

A comfortable and productive education environment

A configuration highly conducive to open discussion

Video Communication Suites Face-to-face meetings without the need to travel

Video Communications Services

Meeting technology designed to increase productivity.

Telepresence and Videoconferencing.

Reduce business flights, hotel bills and travel time, increase productivity, meet more often... and lower your carbon footprint.

Telepresence: A natural, ‘across the table’ meeting experience

Regus is helping transform the world of business communications. With the largest worldwide network of video communication suites, all businesses can now access this cost effective and essential communication tool quickly and easily – wherever they are.

Unlock the savings for your business in time and money n

A more cost effective way to hold long distance meetings – ideal for interviews, training and executive multi-point meetings

Free up your diary and reduce business downtime by reducing the need for business travel

Increase productivity and accelerate decision making

By reducing travel expense you can afford to meet more frequently

An effective way to reduce your carbon footprint and earn carbon credits

Full meeting room service and out of hours booking

Videoconferencing: Meet face-to-face

Telepresence studios that seat up to ten

Dedicated suites with the latest Polycom equipment

As good as being in the same room, with an HD quality visual experience. See and hear every reaction with life size images and surround sound

Instantly connect to one or more of our 2,500 receiving locations around the world

Fast, easy and affordable hourly studio rates with no scheduling fees

State-of-the-art Polycom systems with high speed connectivity and “in desk” multi-media viewing screens, so you can control your viewing experience

Instant booking via four dedicated reservations teams worldwide

Full technical support and meeting room service included, with all calls pre-tested for connectivity to ensure a hassle free experience

Out of hours bookings available to cope with timezones

n n

A wide choice of viewing options from simple boardroom style to multi-point split screens

Competitive hourly pricing with no scheduling fees or call charges*

Regus’ global presence allows Investigo consultants to interview job candidates who are based overseas, by using video conferencing. We save time and money and importantly it reduces our carbon footprint. David McDowell, Investigo

*Applies to Regus Telepresence only

Businessworld

Businessworld – support for your business around the corner and around the world.

blue

Membership Level We know that for many business people today, the ‘9 to 5’ working schedule is becoming less common. Our unique businessworld membership encapsulates our commitment to developing new workplace solutions that meet these changing needs. Businessworld, unmatched in any other industry, offers our clients instant, hassle-free and unlimited access to our network of 1,000 business centres, strategically located in 450 key commercial and transportation hubs across the world. This enables our members to simply come in, sit down and start working wherever they are, across the globe in a choice of lounge, shared or private office surroundings.

Productive business environments for mobile professionals Away from crowded and noisy coffee shops and hotel lobbies, members of Regus businessworld now have access to a dedicated business space, with complimentary internet use, in which to work or hold meetings. There’s a Regus centre virtually anywhere our members do business, plus preferential rates on meeting rooms and video communication tools along with access to admin and concierge teams on-site, ensures they remain productive wherever business takes them.

Choose the membership that suits you There are 4 levels of membership to choose from, each one opening up an environment dedicated to business wherever you travel. From discounted products and services to unlimited office use across the globe, there’s a businessworld membership to suit you.

platinum 5 days per month

FREE

10 days per month

platinumplus

Unlimited 5 days per per month month

10 days per month

Unlimited per month

Open plan office usage

Private office usage FREE local calls

Available in local, national or worldwide packages

Walk-in access to Regus business lounges and cafés

FREE internet access and refreshments on every visit

10%

Access to professional administrative support

Members’ newsletter with special offers from Regus and our partners

Preferred rates on office supplies and shipping

Discounts on meeting rooms, videoconferencing and day offices

gold

Businessworld

Day offices – ready to work and equipped with everything you need.

Business Lounges – keeping you in touch.

By the day or even by the hour, this is the ultimate flexible office available where and when you need it.

A productive environment to touchdown and work between meetings or when you are on the road.

It’s great for:

A space to use when you are away from your usual office or home office

A dedicated support facility for when you work at home or on the move

A place for you to touchdown and work effectively when you’re on the move

An informal business venue to meet clients and colleagues

An office away from the office for mobile workers

On-the-road sales teams to work productively between meetings

Business travellers needing a space to work from wherever business takes them

Benefits at a glance: n

Dedicated business spaces

Private and confidential environment

Fully flexible and bookable by the day, half day or even the hour

A professional business alternative to busy hotels and cafés

Pay-as-you-go cost-effective pricing – you only pay for the time you use

Highly productive with the latest technology

Minimises downtime between meetings

Available everywhere you do business at over 1,000 locations worldwide

Benefits at a glance:

Here’s what you get:

Fully furnished and equipped private office

Fully connected with IT and phones already set up

High speed internet access

Access to business equipment such as printers, copiers, scanners and faxes

Access to meeting rooms and video communication suites

Secretarial, administration and concierge services on hand

Unlimited refreshments

Here’s what you get: n

High speed internet connection

Complimentary refreshments on every visit

Secretarial, administration and concierge services on hand

Access to business equipment such as printers, copiers, scanners and faxes

Easy booking facility for meeting rooms and video communication services

Business Services

Business Services â&#x20AC;&#x201C; helping our clients to deliver and prosper. Our clients want to conduct their business operations efficiently, simply and with minimal hassle and our main priority is to create the best conditions for them to succeed. To this end, each of our team members are trained to support our clientsâ&#x20AC;&#x2122; business ambitions in every way.

Professional, leading-edge services The philosophy of considering ourselves as contributing to the success of our clientsâ&#x20AC;&#x2122; businesses ensures that we enjoy high all-round satisfaction ratings as well as empowered and willing staff who choose to stay with Regus. This promotes continuity so we can consistently provide the most extensive and relevant range of business support services to our clients.

Regus was not only the most cost-effective solution, but also delivered the highest standard of support. Debra Amini, Director, Aquent

Your support network.

Customer Service Support

Building Support

Centre team

Building facilities manager

Local management team

Procurement team

Booking and reservation team

Technology Support

Reception and concierge services

IT and telecommunications

Administrative and technical support

Copy, fax and mail services

Refreshments and catering

IT helpdesk

IT and telecoms technician

Telecoms support

Cleaning and maintenance team Security team

External Partners n

Key supplier network to support you 100% reliable brands that consistently deliver

IT and Telecoms

Focused technology strategy to deliver leading business systems.

Our key IT and telecoms service provisions

The focus of our IT service is simple: to provide the best possible business systems that are fast, effective and hassle-free and that enable our clients to achieve business success.

High-speed internet access – secure and fast connections available 24/7

Our strength lies in our ability to buy and continually invest in technology services that are generally only available to the largest of enterprises – and to Regus customers of course!

CISCO™ Virtual Local Area Network – installed to keep clients’ IT equipment secure and fully protected

Key elements of our strategy are:

Structured cabling – to transmit either voice or data at high speeds with good quality

Hassle-free IT services Regus delivers fully managed IT infrastructures that are secure, robust and flexible, with fast set-up, continuous support, maintenance and competitive pricing

Fully-managed firewall protection – ensuring security against ‘hackers’ and minimising the impact of possible virus or spyware attacks

Added value We create innovative applications that enable our clients, partners and team members to achieve more, and to benefit from cost efficiencies

Anti-virus/Anti-SPAM – protection from viruses, spyware and unwanted SPAM emails with anti-virus and anti-SPAM protection from Clearswift™, the world-leading provider

Powerful protection We work with leading providers to ensure the highest levels of security and safety are in place to protect our clients’ business operations and privacy

Bandwidth on demand – instant bandwidth upgrades of up to 100MB per user

Enhancing client satisfaction

Global printing – customers can print to Regus’s network of printers anywhere in the world

By providing leading applications we enable the consistent delivery of high-quality customer service to clients worldwide

Preparing for tomorrow’s IT needs Our onward IT strategies not only meet, but set the pace in the development of workplace technologies

Flexibility Remaining agile to meet the needs of our clients, partners and team members

Get connected with fully-managed, secure and robust IT and telecoms.

Regus’ technology services are currently supported by over 150 people with more than 1,000 years of IT experience behind them.

Full 24/7 network monitoring – optimal bandwidth maintaining the fastest connections and security System upgrades – to ensure optimal security levels and functionality. The latest Microsoft and McAfee technologies are fully operational Additional connectivity – additional provision of hosted email services, online back-up, DSN hosting and registration and websites

Continuous support and maintenance – a dedicated on-site helpdesk and central support centre for the fast resolution of IT issues at every level Telephone PBX system – featuring conference calling, internal and external transfer and direct-dial number options High specification digital telephones – all with speed dial, speaker, call pick-up, hunt groups, multiple-line capacity and caller ID Call answering – calls answered in the client’s company name or as per their instructions by a nominated team member or through our switchboard Audioconferencing – complimentary access to a secure and fully automated audioconferencing service

State-of-the-art technology makes it simple. You choose how you’d like your calls to be answered and how you want your messages handled.

Only at Regus 45 years of listening to our clients, improving and innovating means we understand, and can respond to the needs of businesses like yours better than anyone else.

The Regus Difference Discover the unique benefits of using Regus

Our Team

Delivering a world-class business service through first-class people. We pride ourselves on having a reputation for attracting and retaining exceptional people – people who are success-orientated, spirited and driven to help others and themselves achieve more. Our customers tell us that our teams are our greatest assets, so it’s vital that we continue to attract top performers and nurture their careers.

Our team is your team The teams that support your business day-to-day are the lynchpin of our organisation. Centre Managers, Operations Managers and Customer Services Representatives – who all clearly demonstrate the Regus spirit of innovation and customer-centric values – are all ready to go the extra mile. Centre Manager The Centre Manager manages the operational and front line teams in each location and is responsible for exceeding the expectations of our clients every day. Their commercial understanding, business acumen and knowledge of the local market make them a valuable asset to Regus and a useful contact for our clients. Operations Manager The smooth running of each location is the primary concern of every Operations Manager. From the IT and telecoms system to mail sorting and staffing, Operations Managers ensure that everything is carried out to exacting standards and always has the clients’ needs at heart.

Developing our most important assets. Every single team member receives a tailored training programme designed to meet their individual needs. Intensive induction programmes Centre teams take part in a three-week induction process with an assigned field coach to begin their first phase of on the job training. School of Excellence – helping our people achieve more Our teams regularly attend our long established School of Excellence, designed to improve customer service and communication skills and provide the latest thinking in how to manage business innovations at centre level. Continuous training and development Further training opportunities, tailored to an individual’s needs, are available in customer service, operations and sales management via our dedicated training time and the Regus On-Line Learning Institute (ROLI).

Because our people are at the heart of our business, it is vital that they are trained to the highest competency. We provide a career path designed to allow individuals to achieve their very best within Regus, whether they choose to stay close to home, or aspire to take advantage of our international locations. When our team members go beyond their normal duty and deliver exceptional service or results, they are formally recognised and rewarded, both on a regional and global level. Regions also run a Long Service Award programme, to recognise the continued and sustained commitment of our people to our company. Personal letters of merit from a line manager, the CEO or the board, to celebrate excellence are also an example of our approach to rewarding our people.

A strong commitment to equal opportunities We recognise that the provision of equal opportunities and diversity in the workplace is not only good management practice, but it also makes sound business sense. Regus opposes all forms of unlawful and unfair discrimination and we have full board support to ensure that our policy to provide employment equality is strictly adhered to – irrespective of gender, marital or family status, religious belief or political opinion, disability, race or ethnic origin, nationality, sexual orientation and age.

Customer Service Representative At the front line of our customer service team, our Customer Service Representatives provide a single point of contact for all client services. Responsible for guest welcomes, phone answering and business services, our Customer Service Representatives Team worldwide, are an extension of all of our clients’ teams.

Getting so much more

What makes a difference day-to-day.

Turning global scale into local benefit.

Our outstandingly high customer satisfaction rates, achieving 98% globally, is primarily due to our ability to add value through every point of contact. Our people within our business centres are key to this – consistently placing their clients’ needs foremost, with a genuine desire to fully contribute to their success. So much so, they are often viewed as a true and valued member of a client’s corporate family.

Listening to clients – understanding needs Regular customer satisfaction surveys ensure that we fully understand users’ needs, helping us to create new services that exceed customer expectations, encourage loyal support from companies and surpass competitors’ offers.

A workplace and beyond

Regus has invested significantly in recent years to leverage the opportunities offered by our client base of over 500,000 companies. Through translating global scale into real local benefit for clients, we give them the tools to increase their profitability, productivity and professionalism.

All the power of a Fortune 500 Whatever their size, our clients enjoy the buying power of a Fortune 500 company and benefit from our strong platform of negotiation. Regus Purchasing Group offers clients immediate access to tailored deals and savings on everyday business products from leading suppliers.

Powered by leading IT and telecoms experts As a massive buyer of technology, we are in a position to equip our locations with IT and phone services that are not generally accessible or affordable to anyone but large blue chip organisations. With Regus, you get these innovations too. We are on-site and on the phone with support teams to take care of all of your technology needs and solve any IT and phone issues – no questions asked.

From the responses to our client gatherings and local events, we know the benefits of promoting networking in our locations. Clients exchange business knowledge, promote services to other clients and, in some cases, create joint ventures. Our productive environments reinforce clients’ cultures – and encourage a positive sense of belonging.

Get the most out of work with Regus

As we spend a third of our time at work, the team at Regus want you to enjoy it

From a smiling, welcoming reception team to hassle free management of your surroundings, we’re here to help

Enjoy water cooler moments with new contacts, networking breakfasts or other fun events hosted by us

A happy team is a productive team... good for you and good for your business!

MyRegus.com The recently launched myregus.com is an easy online portal designed to make managing your Regus account quick and simple. Book meeting rooms and day offices, pay invoices and review services online.

Location, Location, Location

A network built to serve you wherever you do business locally, nationally or even globally.

Champs Elysées, Paris

Choosing where to locate your office is a big decision. Regus makes it easy, with a wider choice of top quality buildings than any other provider – and the added benefit of using so many others when you’re away from home.

Over 1,000 of the best locations in the world, risk free With Regus, you have the unique flexibility to change your mind and relocate your office, whenever you need to, without penalty n

Currently downtown but need to be in the heart of the financial district? Move between any of our locations without fuss Bored with your commute? Move your office closer to home when you need to The project has moved to Paris? Be on the Champs Elysées at a moment’s notice

Algeria Argentina Australia Austria Bahrain Belgium Brazil Bulgaria Cambodia Canada Chile China Colombia Costa Rica Cote d’Ivoire

Chiswick Park, London

Cyprus Czech Republic Denmark Dominican Republic Egypt EL Salvador Estonia Finland France Germany Ghana Greece Guatemala Hong Kong Hungary India

Indonesia Ireland Israel Italy Japan Jordan Kenya Korea Lebanon Lithuania Luxembourg Macau Malaysia Malta Mauritius Mexico Monaco Morocco Netherlands New Zealand Nigeria Norway

Stadttor Medienhafen, Dusseldorf

Oman Pakistan Panama Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russian Federation Saudi Arabia Senegal Singapore

Chrysler Building, New York

Slovakia South Africa Spain Sweden Switzerland Taiwan Tanzania Thailand Tunisia Turkey Ukraine United Arab Emirates United Kingdom United States Venezuela Vietnam

Regus at a glance n

Founded in 1989 in Brussels, Belgium

Regus is a FTSE 250 company, listed on the London Stock Exchange: RGU

About Regus

Global headquarters in Luxembourg

The worldâ&#x20AC;&#x2122;s leading provider of flexible workplaces

Has 20 million sq ft currently under lease across the world

Currently employs more than 6,000 people worldwide

The Regus network owns and operates the three market-leading brands: Regus, HQ and Stratis Business Centers

About Regus

ur mission is to provide a world-class business service O that is a driving force in changing the way people work.

An established company built from the ground up.

Regus is the global market leader with an unmatched track record in providing innovative workplace solutions for businesses.

Right from the start, we have been aware that to deliver truly world-class business services, our products must deliver the values of:

Our five key guiding principles

Innovation and empowerment

Five key principles underpin our mission and characterise our success. These have been fundamental in our unique approach to our business and that of our clients.

In 1989 Regus CEO, Mark Dixon, was in a hotel in Brussels. He saw that executives were using hotels as a temporary office. Mark saw an opportunity to create more professional environments to support mobile working. This ethos of innovation is at the heart of our business. We are firmly dedicated to not simply meeting the demands of modern companies, but setting new standards in efficient, workplace solutions.

Commitment to growing businesses We support and promote companies that are the future of world commerce, especially start-ups and small, ambitious young businesses

About Regus

Global scope, local delivery

World-class customer service

Integrity

We are a global business, but we serve companies at a local, national, as well as at an international level. We commit to provide them with all of the resources they need, wherever they require them

Anticipating and meeting clients’ needs is our prime objective; after all, our customers’ success is a reflection of our own

Regus aims to lead with integrity and to operate responsibly, working closely with all who we interact with – our people, partners, stakeholders, communities and the environment

Promoting international business By supporting global business, we aim to contribute to both increased commercial success and enhanced global understanding

Expertise and experience With over 45 years of proven experience, continuous investment in research and development, and an admirable track record in attracting and retaining a first-class worldwide team of experts and professionals, Regus delivers market-leading services and a wide range of product portfolios of outstanding quality. Central to our success has been our ability to provide vital strategic growth and global coverage. Significantly, we enjoy a strong presence in new and emerging markets where customers need us to be, with the right products that our clients require to maximise their business performance.

We take the responsibilities and risk of facilities and office management away from companies, freeing them to concentrate totally on what matters most – their core business.

Flexibility and choice Our worldwide products and facilities are unrivalled. We offer flexible terms and high-quality locations, products and state-of-the-art facilities and features – complemented by cost effective negotiated prices through our market-leading brands. This enables our customers to capitalise on the agility they need to meet changing market or industry requirements. Perhaps most importantly, they only pay for what they need, when and where they need it.

Value and consistency Our primary aim is to offer global consistency and service. We strive to continually provide enhanced value and unmatched benefits that make Regus the number one choice for our 500,000 clients worldwide. Guaranteeing consistency and quality is at the heart of our operations right across the world.

About Regus

Setting the pace of change for over 45 years. 1962

1978

1989

2000

2004

OmniOffices, a privately held executive suites company is established, offering short-term flexible offices in New York City

HQ opens its first franchise in Marin County, CA

Mark Dixon (Regus CEO) opens his first location in Stephanie Square, Brussels

Vantas purchases HQ Global Workplaces and becomes the largest operator of business centres in the USA

1984

1990

HQ embraces new technologies that others cannot afford – introducing fax machines, word processors, copy machines and telephone switches into its now state-of-the-art centres

‘Suite within the Suite’ is born at HQ San Diego providing an alternative to clients versus moving out

Regus becomes the leading global workplace outsourcing provider following the acquisition of HQ, the number one supplier of office outsourcing in the USA. The Business Meeting Places brand is launched

1967 Executive Assistance adds offices to its telephone answering services on Market Street in San Francisco

1977 Executive Assistance rebrands to ‘HQ the Headquarters Companies’, opening a centre at 44 Montgomery Street in San Francisco

1985 – 1998 HQ enters 22 new countries from Germany through to Latin America and Asia HQ becomes a franchised network that grows from 21 to 257 centres

Mark Dixon purchases Regus and centres in the UK, Denmark and France

Stephanie Square, Brussels

1992 Regus introduces the Virtual Office product into all of its 11 centres

1994 Regus enters Latin America with its first centre in Sao Paulo and hires its 100th employee

1996 Regus opens another 36 centres across the world

1997 High-speed internet access is introduced to centres – driving new revenue streams and Regus employs its 500th employee

Regus signs a deal to open the world’s largest business centre in Teleport Towers, Amsterdam and completes a successful IPO offering on the London Stock Exchange

1998 Regus launches Netspace, providing an outsourced end-to-end business centre solution to corporations, hires its 1,000th employee and enters America with its first centre near Redwood Shores, Silicon Valley, California

1999 HQ Global Workplaces replaces OmniOffices and HQ Business Centres with a single brand name Regus enters Asia with its first centre in Beijing and celebrates the opening of its 200th centre on 245 Park Avenue, New York HQ acquires a series of operators throughout the USA

2001 Regus purchases US-based Stratis Business Centres and signs a $40 million contract with Compaq

2002 Regus signs a $142.5 million outsourcing contract with Nokia to house 20% of its workforce for five years and a $16 million outsourcing contract with Agip KCO to house 300 people over five years in Holland

2005 A record number of product launches. Part time, Cubes and Hot Desk all become new additions to the office suite of products and Network Access is launched – the first and only membership program of its kind

2006

2007

2009

Regus Express concept developed in the US to provide drop-in facilities in airports following acquisition of Laptop Lane. Managed Office Solutions, a fully outsourced solution is developed in the UK

Partnerships with American Airlines and American Express developed and launched. Prototype Regus business lounge launched in London. New countries added include Pakistan, New Zealand and Kenya

Regus celebrates the opening of its 1000th location in Mauritius and opens in Estonia, Oman and Senegal taking it to 80 countries around the world

2008

Regus launches its network of 14 public access telepresence studios, the first of its kind. It hits the high street with retail packs selling in stores across the UK and US and launches the Regus BusinessTracker Survey reporting business trends seen amongst its broad customer base

Network Access is relaunched as Regus businessworld with a whole new tier of products. Regus develops its Disaster Recovery product suite

2010

Giving Back

Regus and our clients jointly supporting local communities.

Joint environmental responsibilities.

We believe that every business has a duty towards the local communities in which they operate. Through active involvement and contributions by our staff, clients and partners, Regus raises money which is then distributed annually to nominated charities in every location. This ensures that our policy of ‘acting globally, but thinking locally’ is met.

The way people work can have a dramatic effect on the environment, and Regus is acutely aware of this. Accordingly, we have developed company-wide policies on environmental issues which have set new industry standards. For example, before we acquire property or explore a business partnership, we always assess the impact the project would have on the environment.

As a Regus customer, there are many charity fund raising events for you to take part in, from a testing triathlon in support of Make-A-Wish foundation to Jeans for Genes Day raising money for the DebRA charity. There are many events taking place in our locations each year. Keep an eye out for the next opportunity to get involved... are you ready to do your bit and give a little back?

Donating facilities and space Where possible, support is also given to our chosen charities through the provision of space free-of-charge, either for administrative purposes or fundraising events. Pajama Party, a charity devoted to providing clothes to underprivileged children, benefitted in this way. Facing a crisis in being unable to re-house their operations team at short notice, space was offered in one of our downtown centres in New York. The team at the Regus business centre in Warrenville in suburban Chicago recently donated furniture to the Autism Training Center at Giant Steps, Illinois. The organisation had just leased a 70,000 square foot facility nearby and had no budget to furnish the space.

Working towards a greener environment Each of our locations operate a recycling and energy waste reduction policy. We liaise closely with property owners and our clients to ensure that any recyclable waste from our operations – from waste paper to print and toner cartridges – is collected and recycled. By encouraging our clients to recycle just 30% of their waste paper, 177 tonnes of recycled material a year can be produced. We aim to ensure that the furniture and fittings in your office are made from sustainable sources and as we only use suppliers who are energy-efficient and green, that means so do you. Also, wherever possible, we ensure that lighting, heating and air conditioning meet energy conservation standards, and that non-core items or equipment are timed to switch off automatically.

You’re helping the planet just by being here... keep up the good work!

These are just a couple of examples of the way Regus continues to support the communities in which we work and implement our social responsibilities.

Reducing waste We recycle 250,000 print cartridges and 177 tonnes of paper each year

We make it easy for you to be kind to the environment n

You can contribute – our clients annually recycle 250,000 print cartridges and 177 tonnes of paper

You can utilise our videoconferencing facilities to reduce your carbon footprint by limiting the need to travel to meetings

We aim to ensure that the furniture and fittings in your office are made from sustainable sources

As we only use suppliers who are energy-efficient and green, that means so do you

Inspiring innovation – new start-up grants To date, Regus has helped to launch more than one million new start-ups across the world. By any measure, it’s a remarkable achievement. To celebrate this landmark, selected new start-ups choosing to launch their business with Regus will be able to apply for a grant designed to help them with the provision of space or services at a reduced cost.