Welcome to our Home!
Rockport on the James 1500 Rustling Cedar Lane, Henrico VA 23231
Contact:
Chris Malo 804.313.1179 Chris@nolanrva.com
ARRIVAL & DEPARTURE INFORMATION ARRIVAL INFORMATION WIFI / INTERNET DETAILS The house has free Wi-Fi. The details are: ID: Rockport on the James Password: There is no password (neighbours are too far away to get our signal) The service is provided for your enjoyment but you are responsible for safe and appropriate use and complying with all laws. If there is any loss of service please contact us. CHECK-IN TIME Check-in time is 3pm. We can sometimes arrange an early check-in so please contact us if you will arrive early and we'll do our best. We suggest you refer to the section on what to do if you arrive early - there is plenty to keep you entertained! DRIVING DIRECTIONS If you are arriving via car and have a GPS / SatNav system in the car, please use 1500 Rustling Cedar Lane Henrico VA 23231. We are down a private (bump) road and are the last house on the right. It is a blue house with black shutters. PARKING Guest parking is located in the red area, with your vehicle pointing towards the river.
DEPARTURE INFORMATION CHECK-OUT PROCESS When you leave, please ensure the following simple tasks are done: - place towels on the floor in the bathroom - leave the key on the coffee table We hope you had a wonderful holiday and wish you safe travels back home. We'd love to see you again next year! CHECK-OUT TIME Check-out time is 11am. Should you require a later check-out we will do our best but you need to let us know beforehand. If we have guests arriving that day it will be almost impossible to offer a late check-out due to the cleaners needing to prepare for those guests. CLEANING You will find the house clean on arrival but please let us know if you are not satisfied. After you depart our cleaners will perform that for the next guest. If you need a cleaning service during your stay, please let us know and we will arrange this. An extra payment will apply. On departure it would be helpful if you could leave the house clean and tidy when you leave. No need for you to perform a full clean!
ABOUT THE ACCOMMODATION APPLIANCE INSTRUCTIONS / INFORMATION AIR CONDITIONING The guest suite uses mini split wall units. This allows you to set each individual room to its own temperature. There is a remote located on the wall in each room that lets you set the temperature to your comfort level. If the light on the wall unit is to bright there is a “light� button on the remote that you can push to turn the display off. All units must be set to either heat or AC otherwise it will not work Microwave If you run into any difficulties please let us know. The Fridge/freezer: You should not need to adjust any settings. If you run into any difficulties (e.g. it's not cooling efficiently) please let us know.
LAUNDRY APPLIANCES We have a washer and separate dryer located in the utility room upstairs. The laundry room is located in the French door at the top of the deck stairs just inside the baby gate. If you need to do laundry please text Chris and he will make sure the door is unlocked. There is a supply of detergent for your use. To operate the machines, simply press power, select the program you want, place the detergent in the tray, close the door, and hit start. SECURITY / ALARM INFORMATION The property has exterior security cameras that record 360 degrees around the exterior of the property.
ENJOYING YOUR TIME INSIDE TELEVISION The living room and first bedroom are equipped with Televisions. The living room TV has comcast Cable. You can also access Netflix on the living room TV by clicking the xfinity button on the remote navigating to apps then select Netflix, you can use the account labelled Chris. The bedroom TV has antenna usually gets 15 channels .
BREAKAGES We understand that sometimes accidents happen! Should you break anything please let us know immediately - if it's minor we usually won't charge. If it's a larger issue (e.g. the TV screen!) we would like to agree the cost with you before you leave to avoid any issues later. Thank you!
ENJOYING YOUR TIME OUTSIDE Waterfront You have complete access to the waterfront including the dock, field, and boat ramp on our property. These areas are a shared space so don’t be surprised if you see if we a few friends sitting on the dock with some drinks. You can drive or walk down to the waterfront, if you drive please just park and the on elevated area by the shed instead of directly in front of the dock. Water Toys There are ample water toys located in the shed by the water. You have access to anything that is in there including kayaks and paddle boards. Please put anything you have used back in its original place. If using paddle boards of kayaks please insure to bring a life jacket with you. There are no life guards so please be careful and responsible. CHAIRS / TABLES There are tables and chairs in the shed. Feel free to use anything in there. GRILL / BBQ There is a grill located by the dock. There should always be a full tank of propane if you ever run into any issues please let us know. Firepit There is a firepit located by the dock and a stock of wood. Please just insure that before you leave the fire is completely out and there is no smoke. There is a 5 gallon bucket to fill with river water to extinguish the flames. Shed There is a grey shed by the water. You are welcome to use anything in the shed, chairs, games, tables ect. We just ask that you put anything you use back in its original location.
OTHER USEFUL INFORMATION BED LINEN / TOWELS There will be linens on all the beds. If you need additional towels please just text Chris and ask. GARBAGE & RECYCLING Feel free to place full bags of trash in the trash can on the side of the house. Trash service is Friday morning at 9AM. We do not receive recycling service. WHAT TO DO IN CASE OF A POWER OUTAGE We have a stand by generator that operates many of the home’s systems, if the power goes out please call Chris immediately.
SAFETY INFORMATION & RENTAL RULES RULES & REGULATIONS COMPLEX / SUBDIVISION RULES While we are out in the country we do have neighbours, please be courteous and always stay on our property. The below picture outlines our property.
PETS Pets are not allowed unless other arrangements have been made. QUIET TIMES 11:00PM – 7:00AM SMOKING POLICY There is no smoking inside the house as well as within 25 feet of the house.
SAFETY INFORMATION
EMERGENCY PHONE NUMBERS For emergency services please immediately call 911 Do not delay if you feel an emergency situation has arisen. LOCATION OF FIRE EXTINGUISHER The fire extinguisher is located under the sink in the bathroom located on the right side. SMOKE & CARBON MONOXIDE DETECTORS There are multiple smoke/carbon monoxide detectors in the house that are all interconnected. If there is smoke in one area of the house all alarms will go off. The alarms are also equipped with severe weather alarms that will notify you of severe weather conditions. Smoke detectors perform a weekly test on Fridays. This is normal.
USEFUL CONTACT NUMBERS TELEPHONE NUMBERS YOU MAY NEED EMERGENCY SERVICES 911 Owners Chris Malo (Cell) 804-313-1179 Annie Malo (Cell) 256-653-0501
WHERE'S THE NEAREST? Restaurants There are no delivery options, below are a few very close options or you can drive 10 min to downtown Richmond. Lilly Pad, 1 Mile away: 9680 Osbourne Turnpike 23231 804-507-1997 Waterfront very casual restaurant, check their facebook page for hours. Portabella Restaurant, 2627 New Market Rd 23231 804-795-4144 Local pizza joint, you can call ahead and pick up Ronnies BBQ, 2097 New Market Rd 23231
804-507-1575
Take out BBQ Snack Boat www.facebook.com/AbLunchboat (804) 651-5578 Snack Boat is a food truck on the water. You can call them and they will pull right up to the dock. Dairy Queen 3275 New Market Rd, 23231 (804) 795-4957 Ice cream
AIRPORT Richmond International airport 8.9 Miles away: 1 Richard E Byrd Terminal Dr, Richmond, VA 23250
GAS / PETROL STATIONS Valero 4.2 Miles away: 2650 New Market Rd, Richmond, VA 23231
GROCERY STORE Food Lion 4.3 Miles away: 2599 New Market Rd, Henrico, VA 23231
PHARMACIES Rite Aid 4.2 Miles away: 2664 New Market Rd, Richmond, VA 23231