SANTA BARBARA DESIGN STUDIO INDEX

Face to Face Designs, That’s All.®, TableSugar™, SIPS Drinkware™, Pure Design™, Hold Everything™, Sippin’ Pretty, Lili + Delilah™, Wedding, Fleur Jewelry Designs™, Pets, Holiday and Michel & Company®

TRADE INFORMATION

1013 Veterans Dr., Lewisburg, TN 37091

Phone: 800-572-5248 • Fax: 800-525-7865

Dealer Policy:

• Quoted prices in the catalog are wholesale and are subject to change without notice.

• We require a completed credit application to process all orders.

• Upon receipt of the application, all references will be contacted with the intent of establishing an open account.

• The minimum wholesale order requirement is $150.00.

Payment Options:

• Net 30, VISA, MasterCard, Discover or American Express are accepted.

• Orders under $250.00 require a credit or debit card payment.

• All orders are subject to the approval of the credit department.

• Accounts that are past due will be assessed a 1.8% per month service charge (21.6% on an annual basis) until account is current.

Shipping:

• Actual shipping and handling charges will be billed on each shipment.

• Your credit card will not be charged until your items are shipped.

• Next Day Air and Second Day Air orders placed by 5:00 PM EST will ship the same day.

• All shipments will be sent F.O.B. Lewisburg, TN.

• A drop ship charge of $3.75 per shipment will apply to all orders shipped directly to your customers.

Order Confirmation:

We provide order confirmation via email of all shipped orders that have an email address on file.

Se Habla Español:

Si usted desea hacer su pedido en español, pida que uno de nuestros agentes que habla español lo atienda.

Guarantee:

All of our products are selected with care to meet our own high-quality standards. If any purchase ever fails to meet your expectations, please return it for a prompt refund or exchange. Satisfaction guaranteed or your money back.

Customer Service:

• All products can be viewed online at sb-designstudio.cb-gift.com.

• If you would prefer to speak to a Customer Service Representative, please call 1-800-572-5248 Monday through Friday, 9:00 AM to 6:00 PM EST, or email us at info@cb-gift.com.

Returning Products:

• To ensure proper credit to your account, enclose a copy of the invoice in the box with the returned item and indicate your reason for the return. All items must be in original packaging and free of your price tags and markings.

• Return items to: Santa Barbara Design Studio™

ATTN: Returns 1013 Veterans Dr. Lewisburg, TN 37091

• All shortages must be reported to Customer Service within 7 days after receipt. Defective or damaged merchandise must be reported to Customer Service within 15 days.

• Returns on clearance items will not be accepted or credited to your account.

Showroom Locations and Rep. Firms:

• ATLANTA | AmericasMart | Building 2 | Gib Carson Floor 13 | Suite 1319

• DALLAS | Dallas Market Center | NextGen Floor 1 | Suite 1028

• LAS VEGAS | World Market Center | Just Got 2 Have It Suite C-1012

• CANADA | Design Home Gift & Paper Inc. | 7580 Bath Rd. Mississauga, ON | L4T 1L2