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Office of the CAO
Office of the CAO
Mission Statement:
The CAO Office provides sound leadership, management of public resources and overall governance and direction of the corporation. It facilitates and enables delivery of the City’s services and programs by building the organizational capacity and strengthening the culture required to deliver the vision, strategies and framework set out by Cranbrook City Council.
Primary Responsibilities
The CAO Office is the primary communications link between City Council, staff and the community and exercises general management of the administration of our local government. The roles and responsibilities of the staff that encompass the CAO Office are:
Chief Administrative Officer
(CAO) This role is appointed by the Mayor and Council and provides strategic direction, operations and departmental leadership delivered by City employees to ensure quality services. This role establishes performance policies and systems, initiates organizational changes, and ensures resource utilization and staff development are utilized to ensure a high level of staff and management performance is maintained. The CAO also promotes effective government relations, provides guidance and advice to Council regarding municipal operations and is responsible for executing Council’s decisions. City Clerk Responsible for legislative services including the accurate preparation and distribution of council agendas and minutes, preparation and adoption of bylaws and other records as well as preparation of all council correspondence. Coordinates council directives to city staff; administers the Freedom of Information and Protection of Privacy Act and administers oaths and affidavits.
Administrative Manager
Assists the CAO in fulfilling responsibilities by supporting strategic and corporate planning, and by coordinating special projects, change management processes and corporate process improvement initiatives. This role also ensures the CAO’s directions are recorded and followed up on.
Executive Assistant to the Mayor
and CAO Responsible for providing a full range of administrative assistance for the CAO, Mayor and Council. Follows up on delegated inquiries and ensures issues are followed up on and resolved. Drafts a variety of complex correspondence and coordinates schedules and meetings.
2017 Key Projects
In 2017, the CAO Office continued with the culture transformation that was initiated the previous year. This was done by creating new behavioral operating norms and aligning the goals of individuals with the team goals. The focus was on enhancing innovation, productivity and collaboration, as well as reducing regulatory burden. The CAO Office has also been working closely with staff to encourage decision making and innovative thinking. This Delegation of Authority increases job satisfaction and provides motivation and importance to their role, which in turn helps break monotony and encourages people to be more creative and efficient. City Clerk and OIC staff finalized the implementation and setup of the electronic Agendas, Minutes and approvals for Council meetings.
Core Department Mandates: • Continuous improvement of services and infrastructure through innovation, teamwork and mindset shift to a learning culture • Lead and promote
Cranbrook’s strategic growth and change • Drive community livability and vibrancy by championing culture and recreation • Mitigate the impacts of climate change and protect the environment to maintain our healthy ecosystems • Foster partnerships with community members, provincial and municipal governments to reduce duplication of effort and lower costs
Sale of former Fire Hall No.1 Councillor Mike Peabody Oath of Office
2017 Priority:
2017 Key Accomplishments:
• Streamlined processes to reduce red tape and improved customer service • Delegated Authority - Encouraged and supported decision making and innovative thinking for staff
2018 Goals:
• Team Building - Strengthening synergistic relationships within the organization
