CR advantage the magazine for Church Resources Members
issue seven August 2013
CR advantage
August 2013
In this edition Contents > 4 Group Procurement: the challenge of finite resources > 6 A new partnership with The Good Guys > 7 A big year for Church Resources > 8 CR visits The Children’s Hospital at Westmead > 10 Our twelve solutions > 12 An exciting new look for CathNews > 14 Corporate Corporate discounts on Qantas and Virgin flights > 16 NBN-ready telephone systems now affordable for not-for-profits Download the white paper Church Resources Members can learn more about the HR world that’s right around the corner with free access to NorthgateArinso’s full white paper on “The Consumerisation of HR”. Visit www.churchresources.com.au/NGA to download the white paper.
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Welcome to Issue Seven! Dear Member, Welcome to the seventh issue of CR Advantage - your update on everything CR is doing to benefit our Members. In this issue, I share some of my experience of group procurement, and how it can benefit the not-for-profit sector in Australia. Also in this issue, we bring you details of our new relationship with The Good Guys, our special Corporate Travel and IP Telephone offers, and a brand new look for CathNews. We also tell the story of our visit to the Children’s Hospital at Westmead in Sydney. Church Resources is supporting the Cerebral Palsy Alliance appeal ‘STEPtember ’. It’s an exciting new health and wellness initiative designed to improve your fitness and have a positive impact on the lives of people with cerebral palsy. Steptember is about challenging yourself to take 10,000 steps a day for the whole month of September and in doing so you can help raise funds for The Cerebral Palsy Alliance. Lots of our staff will be participating and I would like to extend an invitation to you to also participate. Visit www.steptember.org.au to find out how. If you’d like to know more about anything you read in this edition, please get in touch - we’d love to help you. With best wishes
Luke Kenny CEO, Church Resources
Share your thoughts At CR, we always want to hear what our Members think of CR Advantage and how we can help you. Send your thoughts to cradvantage@cr.org.au.
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CR advantage
August 2013
Group Procurement:
The challenge of finite resources Church Resources’ CEO Luke Kenny has worked in the not-for-profit sector for the last four years, and worked in government procurement for the ten years prior to that. He explains how group procurement can provide benefit to the not-for-profit sector. Almost all the biggest challenges Not-for-profits face each day lead back to getting the greatest value from finite resources. Regardless of the core mission for the organisation, the money that is available to complete the work is by and large the limiting factor Despite this, there always seems to be an infinite number of additional students to educate, patients to treat and people who require support in the community. The tug-of-war between the infinite work and finite resources makes a daily chore of answering tough questions like: Who will benefit most? What activity will have the greatest impact? What can we afford to do? What can we not afford to do? Some questions are easier to answer than others. This brings me to my point – group procurement. One of the most amazing things I’ve observed since joining the not-for-profit industry in 2009 is that when not-forprofit organisations, small or large, work together and consider new ways of doing things, we can accomplish some amazing things. According to the Australian Bureau of Statistics, more than 900,000 people are employed by or volunteer for a not-for-profit organisation – one in nine of all em-
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ployed people; the not-for-profit industry represents more than 4% of Australia’ s gross domestic product ($43 billion) spread across 60,000 organisations. Not –for-profit organisations contribute a greater percentage to the economy than tourism or agriculture – however, the fragmentation across lots of smaller organisations means we don’t have the buying power of a government department, or large commercial organisation. The concepts underpinning group procurement can be difficult to wrap your mind around – at least at first glance. In their simplest form, a group procurement arrangement is when two or more organisations come together and agree to purchase from a single supplier ad negotiate with that supplier a discount based on the volume of the two or more organisations. The benefits can be enormous. In some cases over the last four years, my team and I have been able to realise savings of over 50% compared to retain on some categories. Unfortunately, group procurement isn’t all clear sailing. There can be challenges relating to existing arrangements with different suppliers, staff wanting to stay with
incumbent suppliers and managing compliance within your organisation. Each time you bring another organisation into a group procurement arrangement, these problems just keep multiplying. Procurement professionals are very experienced in managing supplier agreements but even those organisations fortunate enough to have their own in-hose procurement professionals can struggle with the added complexity of managing not only their own stakeholdwers but the stakeholders of their counterparts at the
other participating organisations. Group procurement is at the core of what we do at CR: We simplify many of the complexities in forming supplier agreements, performing due diligence and negotiating discounts – we try to make group procurement accessible to all organisations, regardless of their location, size or their amount of spend in each category. Bringing together the collective spend of the whole not-for-profit industry allows us to support new ideas and directions through the group procurement model.
If you or your Procurement Manager would like to discuss how best to tackle group- procurement in your organisation, please email marketing@cr.org.au
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CR advantage
August 2013
Announcing areaders new partnership CathNews takes its to the Holy Land with The Good Guys A complete range of electronics and white goods for your facility at competitive prices CR will soon be launching a new partnership with the Good Guys. You will have access to a range of electronics and white goods at special prices negotiated on your behalf by Church Resources. Items available will include vacuum cleaners, flat screen TVs, fridges and more which you can buy for use at work or at home.
You won’t want to miss out on these great offers! To make sure you don’t miss out, click here to provide us with your email address and we will add you to the list, so you can be the first to find out when these offers become available.
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A big year for CR Last month, CR staff celebrated the end of the financial year with a Masquerade Ball. Here, we reflect on some of the key milestones of what was a busy twelve months for CR.
July ‘12:
We launch our new email publications, CR Supply, CR MyTeam and CR Digital, to help keep our Members informed about all our offers
August ‘12:
We cement our commitment to the aged and community care sector by joining the Aged and Community Services Association;
September ‘12: October ‘12: November: ‘12: December ‘12: January ‘13: February ‘13:
Church Resources unveils its brand new website, cr.org.au, with a dedicated Member area; CR announces its partnership with National Maintenance Corporation; CR’s faith-based publication CathNews takes its readers on a Pilgrimage to The Holy Land; Church Resources celebrates fifteen years of serving not-for-profit organisations; CR expands its telecommunications offering thanks to a new partnership with VExpress; The CathNews team host a successful Media Training Day;
March ‘13:
Church Resources unveils a new three year strategic plan, promising even more ways of saving our Members money;
April ‘13:
Assure Programs joins us to provide Employee Assistance Programs to our Members;
May ‘13: June ‘13:
We issue the latest edition of our Solutions Guide, containing more solutions for our Members than ever; and CathNews relaunches with a bright new look and a brand new website.
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CR advantage
August 2013
CR visits The Children’s Hospital at Westmead Last month, CR visited The Children’s Hospital at Westmead to proudly present our $2,540 cheque raised through the efforts of CR staff and their friends and families. Melissa Morris describes the visit. It’s a humbling experience seeing the faces of children who need care and is wonderful to know our efforts are so greatly appreciated! From the minute you walk in the door of the hospital, you know you are in a place designed with children in mind. We were warmly welcomed and given a full tour of the oncology department hearing stories of children along the way. The hospital treats the entire family and an example was given of a patient’s brother recalling sports day and the Christmas party, clearly highlighting the journey he shared with his sister. Some of the children there do not have long to live and the hospital go above and beyond to make their time as enjoyable as possible. Examples were given of the children’s joy and excitement at being able to see the fish in the tank, watch TV in numerous rooms and being amazed at the wonderful artwork in every direction you look; all this was made possible with donations such as ours. At CR, we have six core values of respect, innovation, ethics, purpose, care and enjoyment and we really do live by these in our work and approach to everything we do. We are a not-forprofit organisation with our Members in the centre of everything we do. It’s living by these values to guide our decisions and behaviours that allow us to really benefit our Members. Each month we focus on one of our core values to highlight it across the business and in June 2013, for our month of purpose, decided to create a raffle in order to raise money for The Children’s Hospital at Westmead. The Hospital is a leading stand-alone service dedicated to paediatrics and is located at Westmead, about 28 km from Sydney city.
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The entire team of 40 staff at CR got onboard and set about approaching family and friends in order to sell as many raffle tickets as possible. It was testament to the true nature of the staff at CR and the strong sense of purpose, that we were able to sell 1,250 tickets and achieve a total of over $2,500 to benefit the children. CR used our resources and managed to secure three outstanding prizes for the raffle. First prize donated by our new Preferred Partner, the Good Guys, was a flat screen TV. Second prize was donated by CR and the latest iPad and third was movie tickets. We had three very lucky winners, two of which were CR Staff. Congratulations again to Antony Neylan, a CathNews Editor and Melissa Morris, a Marketing Executive along with the friend of staff Member, as our third winner.
Thank you to all our friends and family that supported us at CR to make this donation possible.
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CR advantage
August 2013
Our twelve solutions
Going to tender, completing due diligence, negotiating agreements and contract management are time consuming and expensive. Many large corporate suppliers struggle to understand the unique concerns of the not-for-profit industry. Working with our Members and our Preferred Partners, we have developed a suite of twelve flexible solutions, tailored to the specific challenges of both large and small not-for-profit organisations, to help you save time and money. If you would like to receive a brochure in the post, please email info@cr.org.au and simply provide your address so we can send it to you.
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1. communications
7. travel
Including landline mobile broadband and video conferencing
Including car hire, flight bookings and accommodation
2. technology
8. motor vehicles
Including computers, software and computer accessories
Including motor vehicle leasing, financing and vehicle purchasing
3. office supplies
9. clean and sanitise
Including stationery, paper and furniture
Including cleaning supplies, laundry, personal hygiene
4. education Including resources, equipment, stationery and furniture
10. property and
facilities
Including maintenance, construction, furnishing and compliance 11. people
5. energy Including electricity, gas, energy efficiency and sustainability
Including recruitment, payroll and human resource systems
12. employee benefits 6. foodservice Including food, catering supplies, hospitality
Including health insurance and discounts for your employees
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CR advantage
August 2013
An exciting new look for CathNews For three months, the CathNews team had been up to its nose in terms such as ’navigation’, ‘functionality’, ‘system acceptance’, and much, much, more . CR worked with the website developer, Fatfish, to create a new website home for CathNews, CathNews Perspectives, and Bulletin Notes. The world of e-publications has exploded since CathNews was founded by Fr Michael Kelly, SJ , around 1999 (CathNews never had a physical form, and has only ever existed in virtual form). These days e-publications are everywhere, with links to social media from Facebook to Twitter, RSS feeds to Reddit. Our redesign has spread across its social media channels as well. With the relaunch comes a great new feature – Mass on Demand. From St Mary’s in North Sydney, one of the three Parishes of Our Lady of the Way, this link will enable anyone to have an experience of daily Mass on their own computer or handheld device. This MoD service was part of the Church Resources’ ConnectCare project, run in conjunction with the Federal government. It was originally
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created to ensure that people who were isolated either by age, infirmity, or distance, could see Mass daily. As part of that project, Church Resources has provided video-conferencing kits to the Mercy Aged Care facility at Nudgee in Brisbane, two aged care facilities in Sawtell, three Calvary sites, and two for St Vincents and Mater Health Sydney – including one for the Chapel of the St Vincent’s public hospital in Darlinghurst. Imagine the relief of a Catholic who is waiting in the middle of the night for news of a loved one in Emergency or Surgery, and being able to go into the Chapel, and switch on the Mass. Imagine if a lapsed Catholic, or someone or another faith, were comforted by this Mass on Demand service. It is a marvellous, visionary concept by our founder, who in the early days saw it coming from anywhere in the world. So in Australia, there is no way you need miss Mass. The Australian Catholic Bishops Conference, though CathNews and Church Resources, provides Mass electronically three different ways. There is Mass for You at Home, on one of the secondary 10 channels, at 5.30am on Sunday. One of Australia’s longest running TV programs, it is funded by the Archdiocese of Melbourne and Church Resources. There is also live-streamed Mass from the Cathedral Church of the Broken Bay Diocese in Waitara, which you can click on to every morning via CathNews.
And now there is Mass on Demand. Mass when you need it, any time during the day. The first Mass from St Mary’s every day will be recorded, uploaded, and made available on YouTube. The Mass will remain available for 24 hours, or until another Mass is recorded and uploaded. (If you subscribe to the CathNews service, you will be advised when a new Mass is available online.) When you have a chance to look over the new CathNews livery, and test out the new features, please write and tell us what you think. We can draw on your experience and feedback to help us improve our service to you, and the Church, even more.
The new CathNews website, and Mass On Demand, can be found at www.cathnews.com
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CR advantage
August 2013
Corporate Corporate discounts on Qantas and Virgin flights for not-for-profit organisations Does your organisation do a lot of corporate travel? CR has recently negotiated even better corporate discounts on Qantas and Virgin flights: >Discounts on Qantas travel have increased to 6%-20% off the normal corporate travel price on Qantas flights; and >Discounts on Virgin travel have increased to an astounding 8-29% off the normal corporate travel price on Virgin Australia Flights.
How does it work? It is easy to take advantage of these discounts. First, open a travel account with Church Resources. Your account will be managed by our preferred partner, FCm, the corporate arm of Flight Centre. Then, simply book your travel through Church Resources and FCm will find the best priced airplane seats for your organisation. This means you could end up on a discounted Qantas or Virgin seat, or on another airline if the rates are cheaper for that flight path.
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The advantage of booking corporate travel through CR >Exclusive access to CR travel team, who work extended operating hours making sure your plans go smoothly; >Emergency support & safety management, 24/7 after hour team based in Brisbane; no call centres. >Best fare of the day plus discounts on domestic and international fares with Qantas and Virgin; >Access to the online booking tool - making and managing bookings have never been so easy; >Tailored travel reporting to capture total travel spend, airline credits & give you control to manage your costs; >Competitive rates for Hertz hire car, bus and trucks at home and internationally, plus great hotel rates; and >Discounts on CoverMore Travel Insurance - Know you are covered for the unexpected.
To access these corporate discounts on Qantas and Virgin flights, call CR on 1300 248 724, or e-mail us at marketing@cr.org.au * Please note, these discounts do not apply to personal travel
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CR advantage
August 2013
NBN-ready telephone systems now affordable for not-for-profits The dream of an affordable, NBN ready, IP telephone system for your organisation is now a reality through CR. CR has now partnered with Ericsson-LG, one of Australia’s most popular telecommunications brands. This partnership was chosen with not-forprofit needs in mind, and will give you access to special deals on Ericsson-LG telephone systems.
Why Ericsson-LG?
Telephony built for the future The iPECS LIK Telephone systems are well futureproofed, being NBN ready, and scalable, to grow with your organisation’s growing needs. What’s more, the system is easy to install as well as clear and intuitive to use.
Your telephone system is the gateway to and from your organisation. It is crucial that this system is easy to use, reliable, cost effective, scalable and NBN ready. That is why CR has partnered with Ericsson-LG, to deliver an affordable range of IP Telephone Systems.
The iPECS LIK phone systems available (50, 100, 300, 600 and 1200) all have the same functionality, regardless of size.
The new partnership also complements our existing telephony partners, with solutions available to suit any size or type of organisation. The systems available broadly fit into two categories:
> Built in voicemail with e-mail notification;
> iPECS LIK – a range of cost-effective, high quality telephone systems; and
> Outbound message notification;
> iPECS Smart Business Gateway – an affordable, all-in-one communications device which goes beyond simple telephony.
> Internal SMS;
Features include: > Conference calling with up to 32 participants; > Ability to link with wireless headsets;
> Voicemail back up;
> Work, health and safety emergency call feature; > And more.
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When you need more than just a phone system The Smart Business Gateway (SBG) is an all-in-one system. That means, in addition to normal telephone capabilities, it integrates with data, security and IT services. By combining these functions it maximises cost effectiveness. Some of the features are truly amazing: > SBG allows you to integrate your smart phone or laptop computer with your phone system, offering full access to the office phone system while working from home, travelling overseas or at a local restaurant with Wi-Fi access: • use an integrated handset from home, or even overseas, at the price of a local call; • forward live calls from your phone system to an integrated mobile; • check your work voicemail on your mobile phone; • have a conference call on your mobile; • And much more! > Flexible configuration allows SBG to meet varying business needs; the system supports up to 6 SIP trunks, 23 IP hard/soft phones or Wi-Fi handsets, one analogue phone or up to 16 DECT wireless devices; > IT capabilities include Printer sharing and File sharing through USB port, as well as integration between your phone system and your Outlook contacts and more; > Suitable for a wide variety of environments from standalone, branch to multi-site; > Simplified network management and administration from both local and remote locations; > Soft phone capabilities mean you can conduct video or phone calls from your computer without a physical phone;
> Call recording allows you to save an entire conversation, even if you only hit the record button near the end of a conversation. This can then be stored on a central server or a local server, depending on your needs; > Accompanying software allows you look up recent call history, and allows an operator or receptionist to view call stats – you can even split costs by handset usage; and >NBN ready.
The advantage of buying through CR If your organisation buys an Ericsson-LG phone system through CR, you will have access to a number of exclusive benefits: > Prices at least 20% below already competitive market prices; > Two free handsets; and > The Option to pay on your Telstra bill or outright, allowing you to record it as either an operational or capital expense. Enquire now on 1300 248 724 or at marketing@cr.org.au Ericsson-LG local area networks (LAN) are also available. Please enquire if you would like to learn more.
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CR advantage
June 2013
Make us your first resource If you would like to know more about Church Resources and how we can help your organisation, we would be happy to assist you.
Email info@cr.org.au Web www.cr.org.au Phone 1300 CHURCH (1300 248 724) or 02 9439 2622
Fax
02 9439 2802
PO Box 1522, Crows Nest NSW 1585 Australia
www.cr.org.au
Catholic Resources Trust – operating as Church Resources – is a charitable trust, the trustee company being Catholic Resources Limited. The directors of Catholic Resources Limited are the members of the Central Commission of the Australian Catholic Bishops Conference. The Trust operates in cooperation with the leaders of Australia’s religious orders (ACLRI). The Beneficiaries of the Trust are the institutions and members of the Catholic Church, other churches and not-for-profit organizations in Australia. Head Office: 4th Floor, 504 Pacific Highway St Leonards NSW 2065 Registered Company: Catholic Resources Limited ACN: 080 995 044 Registered Business Name: Church Resources