A n n u a l R e p o r t 2 0 0 9/2 0 1 0
2009-2010 Annual Report
about us Church Resources (CR) is a charitable trust, established by the Bishops of the Catholic Church (ACBC) in 1997, to help the Church and not-for-profit community to work collectively for the common good. The organisation has evolved to provide aggregated buying to a range of Church and not-for-profit groups, and to create and disseminate faith-based publications. Membership of Church Resources is free and open to any Church or not-for-profit group; subscription to any of the electronic publications produced by Church Resources is also free.
Church Resources continues to grow, and as it does, facilitates collaboration, partnerships and communication between Members and Preferred Partners, leverages the buying power, expertise and knowledge of Church and not-for-profit organisations, and also supports the promulgation of Gospel values – including love, compassion, and social justice – through faith-based publications, our giving program, and by helping Members save money to invest back into their primary missions.
Cover: A view of the cloister of the abbey of Monreale, Sicily. Photograph courtesy Christine Hogan, Communications Manager. This shot, and others, were framed to enrich the iconography of the Church Resources’ Sydney offices for Christmas 2009. Contents page: Façade of the Cathedral-Basilica of Cefalù, Sicily. Photograph courtesy Christine Hogan. Back Cover - Colonnade in The Great Mosque in Keirouan, Tunisia. Photograph courtesy Christine Hogan.
Legal advisors to Church Resources: Mackinson & D’Apice
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2009-2010 Annual Report
contents 4. Our Chairman reports 6. Our CEO reports 8. We help our Members 10. Aged Care: A case study at St Basil’s 11. Education: A case study at St Gregory’s 12. Welfare, Health and Church groups 13. Our faith-based communications 14. How we distribute our money 15. Fiscal report from the Financial Controller 16. Our strategic initiatives 2009/2010 18. Our strategic initiatives 2011 19. Our Board 20. Our Senior Executive Team 21. Our Preferred Partners 22. Some of our Members .
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2009-2010 Annual Report
report from the chairman
Bishops Conference, set up a tiny organisation with only a handful of staff members. On one side was an embryonic aggregated buying group seeking a better deal for telecommunications services; on the other, CathNews, a daily, aggregated news service about Catholics and the Catholic religion from around the world.
Church Resources, a not-for-profit organisation, was created more than a decade ago with a clear, two-fold mission: > to harness the buying power of Church institutions and Members to achieve savings and improve levels of services, for the purpose of increasing the effectiveness of core mission activities of a religious, social and pastoral nature; and > to provide a national Church and not-for-profit telecommunications infrastructure to facilitate participation in, and contribution to, the development of on-line and digital communication for the purpose of proclaiming the Gospel and building community. Church Resources – which was Catholic Resources at the start in 1997 – realised the vision of Fr Michael Kelly SJ, who, at the initiation of the Australian Catholic
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So why an annual report after more than ten years without one? Frankly, it is about time. First, we want to be more transparent and accountable to our stakeholders – we want to provide more accessible information about what we do and how we invest in more and better services for Members to support their respective missions. Secondly, there is a lot more to talk about now - and a lot to say about the work which Church Resources is doing and will be working towards. Church Resources has grown into a small to medium sized enterprise (SME) which continues to grow year on year; the organisation serves more than 18,000 Members; there are more than 35 Preferred Partners. And as for CathNews, with its 20,000 plus Subscribers, it is the most read, faith-based digital publication in the country. The growth of Church Resources has been energetic, if at times a little unpredictable. Firmly and steadfastly rooted in Church values and pursuit of mission, we operate in a commercial environment, seeking to achieve value and quality products and services and advice to our Members. Our areas of expertise include foodservice, telecommunications, office requirements, environmental sustainability, travel, products and services for the aged care sector. With new CEO Luke Kenny on board, an ambitious, three-year strategic plan is in place, and a new simplified
purpose and vision guide the decisions which are made. You will find those, as well as the values which underpin the organisation, in this annual report, but they are expressed in the underlying principle ‘We are your first resource’. The business has undergone a complete review in the past twelve months, and has emerged from that process with a more robust, Member-centred internal structure and more rigorous systems, a stronger balance sheet and a Board of Management with improved governance standards and processes, as well as a wider reach, more opportunity to develop Member services and a higher level of professionalism. To focus for a moment on the way we try to innovate, we are very proud of ConnectCare, an award-winning pilot project that delivered a suite of broadband services and applications to enhance the lives of those living in and working in a number of small regional aged care homes. We hope to build on this work in the coming years and thank the Federal Government and our partners who made ConnectCare possible. You will read more about this initiative on other pages of this report. CathNews, our flagship publication, has also been reinvigorated with a new Editorin-Chief, and a new vision of how it can serve its Subscribers consistently and in a balanced manner through all the elements of the website, from informed opinions on CathBlog to relevant comments on the discussion boards. We see Church Resources as a service organisation to the Church and not-forprofits, one which is dedicated through
2009-2010 Annual Report
what we do (aggregated buying to save our Members money) to why we do it: saving our Members money so they can spend more on their core missions; publishing faith-based newsletters and websites; creating communities; and, through our corporate giving program, assisting charities to help people in need both here and abroad. Of course, there is still much work to do and Church Resources does not always get everything right. But we have a steadfast and real willingness to work for our Members and Subscribers to do all possible to learn from them so we can better meet their needs, today and tomorrow. This is a watershed time in Church Resources’ history and it has been my privilege to be in the Chair of this wonderful organisation over the past two and a half years. The future looks bright for Church Resources and our Members and Preferred Partners.
our purpose To enable outcomes for the collective common good.
our vision Church Resources is a sustainable and responsive organization built on qualit y and integrit y, ser vicing our Members as trusted exper ts in sourcing solutions and faith-based communications.
our focus To be the first resources of our Members and Subscribers.
I wish to sincerely thank the Australian Catholic Bishops Conference generally, and in particular Archbishop Denis Hart, for their outstanding support; Fr Brian Lucas, the ACBC General Secretary, for his active engagement and wise counsel, my Board of Management colleagues for their unstinting hard work and constructive contribution, our business partners and our extraordinary employees for their commitment to our work. We are indeed blessed.
Gabrielle Trainor Chair, Church Resources
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ceo’s report
> Completion of publication improvement review on CathNews > Completion of our ConnectCare project, funded by the Clever Networks program through Federal Government > Church Resources’ Telstra Dealership won Telstra Mobile and Business Partner Accreditation status > Won Australian Telecommunications User Group Award for ‘Effective Use of Broadband’ in healthcare > Implementation of the CathNews Bl Mary MacKillop Canonisation Program
When I joined Church Resources in July, 2009, I came into an organisation which had great belief and a strong culture that was growing, but was searching for direction. Our work during this past year has seen great success. Church Resources has returned to a ‘Member-centric’ focus and instilled a more disciplined approach as to why we were established as an organisation, who we are here to serve, as well as encouraging our staff to find ways to change and improve our operation. Setting a very clear direction has allowed Church Resources’ staff and management to achieve a great deal. The collaborative design and active delivery of our first business plan, and the development of the organisation’s first three-year strategic plan has driven us to the following achievements:
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> Experienced significant Member utilisation growth in travel, stationery, foodservice and telecommunications > Execution of Member Satisfaction and Employee Satisfaction Surveys > Introduced three new positions and welcomed 12 new people, including a Victoria/Tasmania Business Development Manager > Implementation of a new Finance system, Intranet and embedded Client Relationship Management (CRM) system > Delivered Church Resources 2010-2013 Strategic Plan > Exceeded FY09/10 Budget; and delivered 80% of our FY09/10 Business Plan
Our most satisfying achievement, and something we are re-introducing as a core focus for the entire business, is our Giving Program. The renewed focus towards giving saw Church Resources actively support relief aid through Caritas with the appeals for the Pacific Tsunami in Samoa and the devastating earthquake in Haiti. The Haiti appeal had Church Resources encouraging select Preferred Partners to match our contribution, dollar-for-dollar, which helped raise more than $50,000 for the Caritas Appeal. Church Resources’ staff also contributed individually to the Caritas disaster programs, as well as to the Josephite Community Aid Christmas hamper appeal, and the Salvation Army’s Street Level Café. Through enriched and more considered Member relationships, the volume of spend through our contracted arrangements has grown to just under $200m. With an average saving of 15% on all we offer, Church Resources provides savings of close to $30m to our Members. We hope that in delivering those savings, we are making a difference to our Members by channelling more funds to deliver on their mission. We attribute this continued growth to two things: the first, more compelling outcomes from a defined strategic direction; the second, the 180° shift in our thinking back to why Church Resources was created in the first place. Our fundamental purpose is to support our Members and our Subscribers. ‘Member-centricity’ has now
2009-2010 Annual Report
become a core theme to all that we do today. We also reviewed and defined the bipartite nature of Church Resources: On one hand, a procurement agency for the church and not-for-profits; one the other, one which had spreading Gospel values at our heart. You will find the resulting core business diagram on Page 9 of this report. Looking forward, we focus on being the first resource for our Members and Subscribers. Church Resources will be driven for greater performance outcomes, to building the community around our faith-based communications, and deepen our relationships with key stakeholders, Members, Subscribers, and Preferred Partners.
Thank you to our Board of Management for presenting me with this opportunity to lead Church Resources, as well as willingly sharing their expertise and guidance as we continue on our path to creating a better organisation. I would also like to thank Archbishop Hart, and all the Bishops of the Commission for Administration and Information who also provide support and encouragement for the mission we have in serving our Members.
foundation to all of our future success.
Finally, the staff members of Church Resources must be acknowledged for their tireless commitment to serve. Their determination to adopt and support change is essential and inspires me in my role as CEO, and have established a core
Luke Kenny CEO
Please read and enjoy the enclosed review on the 2009/10 financial year for Church Resources. We all look forward to listening and working with you on our individual and collective missions, today and into the future.
our values Our values underpin everything Church Resources does. They are:
Respect Being ethical Caring Integrity Having Purpose Adding Enjoyment
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2009-2010 Annual Report
church resources helps our members Church Resources allows our Members the opportunity to improve efficiency, to harness the power of the collective in group buying, and, most importantly, spend more time and resources on delivering their core missions. Church Resources focusses on helping aged care, education, health, welfare and Church groups, including parishes, dioceses and religious orders. The financial savings represent just one of the benefits to Church Resources’ Members. Other benefits of membership include being able to get a better deal from current suppliers by price referencing
Church Resources’ prices, and administrative savings delivered because our Members do not need to obtain alternative quotes regularly. There are process improvements from online ordering, supplier and delivery resulting in reduction and management reporting. > In 2009/2010, Church Resources helped facilitate sales of nearly $200m, saving our Members almost $30m. > In 2010/2011, our target is to manage a combined Member Spend of $216m, saving our Members $32m.
church resources benefits our members Our role is to support and enhance our Members’ ability to deliver upon their own missions. Through a combination of benefits, such as reduced prices, greater efficiency and avoiding cost our Members can invest more time, money and resources into providing their valued services.
> Church Resources is one of Australia’s largest national procurement aggregators
Over the past 12 months, Church Resources has experienced first-hand how our solutions have had a positive impact on the wonderful work performed by parish secretaries across the Catholic Church, older Australians as residents of aged care facilities, Catholic school children going back to school, supporting the disabled to find employment and providing a support network for remotely located Australians with autism.
> Make available our in-house communications and category sourcing experts
With more than 13,000 organisations currently using one or more Church Resources solutions our stated value propositions for Members includes:
> Committed investment to establish a national presence with a Victoria/Tasmania Business Development Manager now employed.
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> Presents Australia’s award-winning, online daily Catholic news service
> Serve as a trusted channel for those who need support in building supplier relationships > Specialise in working with small- to medium-sized enterprises
2009-2010 Annual Report
What Procurement Aggregation
How
Advisor
Product Development
Channel to Market
Faith-based Communications
Why
Rebated Revenue
Connecting Church & NFP Communities
Savings
Giving Program
what church resources does - procurement The Australian Procurement & Construction Council (APCC) defines procurement as being a process incorporating a range of elements: from the definition of business needs and the preparation of a business case; through the assessment of market capability, the development of procurement strategies and the calling of tenders; to managing contracts, evaluating performance, cost, and disposals. Church Resources works to aggregate and represent the collective spend from our not-for-profit Members to negotiate with private sector organisations to form contracts that support local purchasing activities. We focus our attention toward supporting our Members to sourcing of key back office expenditure categories, some examples include: > Telecommunications
>
School & office supplies
> Energy
>
Food
> IT hardware & software
> Travel services
> Recruitment
>
> Environmental products
Motor Vehicles
We have more than 35 Preferred Partners supporting these purchasing categories, many of whom are consistently assessed as being amongst the top three market leaders across their industry in Australia and globally. Our internal capability extends to having dedicated experts in travel, foodservice, telecommunications, software implementation, recruitment and office supplies. These resources are being progressively made more accessible to our Members to provide greater value through the relationship by leveraging our skills and experience. The association between Church Resources and telecommunications, primarily with Telstra, is well-regarded and broadly engaged. Church Resources promotes differentiated offerings available through Business Service Agreements to over 74% of our membership base. The in-house Telstra dealership is one of Australia’s top ten ‘non-retail’ facing dealers. It has initiated and now supports over 7,000 mobiles, provides broadband service and has now been recognised as an Accredited Dealer and an Accredited Telstra Business Partner.
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2009-2010 Annual Report
what church resources does for aged care
In 2009/2010, sales of $50m meant ‘in the realm of’ $7.5m’ in direct savings. ‘These are of course on products only and don’t factor in process savings,’ said Rob Sinclair, Manager – Aged and Health Care. NFP Aged Care makes up 60% of the total national Aged Care market in Australia. There are approximately 100,000 beds, in 1,700 facilities, which report to almost 600 different organisations. Within 20 to 30 years, Australia’s ageing population will more than double in size. The vast majority of Aged Care providers is made up of groups owning or operating fewer than six facilities, which means that the sector is still very much a ‘cottage industry’. Church Resources’ activities have focussed on residential Aged Care procurement aggregation. We have active supply arrangements in place with more than 64,000 beds - some twothirds of the sector. Given revenue is capped by Government funding, a huge need exists to reduce operational costs – and this is where Church Resources plays a significant role. The ageing population and the growth of community care (at home) programs is likely to result in most facilities focussing almost exclusively on high care residents within a period of ten years. The single greatest issue now in the Aged Care sector is the ability of providers to access funding. Staffing issues are also emerging as significant as expanding care needs will require a larger number of qualified staff to look after residents. The Aged and Health Care sector recently overtook the Retail sector as the largest employer in Australia.
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case study: St Basil’s nursing homes St Basil’s Nursing Homes, owned and operated by the Greek Orthodox archdiocese of Australia, has facilities which include Hellenic Village in Miranda, Sr Dorothea Village in Annandale, and Lourantos Village and St Basil’s Nursing Home in Lakemba, NSW. A couple of years ago, Church Resources did a milk analysis for the organisation but nothing eventuated. Then, in 2009/10, Tony White, CR’s Account Manager - Aged and Health Care, followed up and discovered that the milk spend of St Basil’s had reached around $100,000 annually. Church Resources could do it for $70,000, providing an on-going saving of $30,000. The new CEO, Fr Nicholas Stavropoulos, immediately saw the benefit of the arrangement, and took up the deal. Now, he’s using OfficeMax as well, where savings for St Basil’s Nursing Homes look as though they will be in the order of 21 per cent per annum. And the saving continues: CR is now supplying St Basil’s Clinical requirements. The range of products has been improved, and a saving of 22% made. The estimated St Basil’s spend is expected to be from $120,000 to $150,000 annually, saving from $26,000 to $33,000.
2009-2010 Annual Report
what church resources does for education In 2009/2010, sales of approximately $82m meant savings of $12m for our Members in the education sector. Of the 2,723 NonGovernment primary and secondary schools across Australia, nearly 2,400 have used Church Resources’ services in the past year. An example of our work in the sector is the Back to School offer developed in conjunction with our Supplier partner, OfficeMax.
Last year, the offer helped approximately 1,000 Church Resources Education Members manage the busy back to school period by providing them with flexible and tailored ordering options. Our ongoing commitment to the education sector was also demonstrated by our work on the Broadband Project Officer (BPO) Project, which you can read more about on page 17 of this report.
case study: St Gregory’s Campbelltown
St Gregory’s College in Campbelltown, on the outskirts of Sydney, is a Catholic secondary school for young men. Founded by the Marist Brothers, St Gregory’s has its origins in the vision of St Marcellin Champagnat, a man dedicated to the education of children from southern France in the 19th century.
bought a ShoreTel phone system from CDM, one of our Preferred Partners. The amount paid per month for the new system is about the same as was being paid for an eight-yearold system but because of the new system, the Telstra usage charges bring the costs down overall.
The College has a clear mission statement: ‘This community lives out the vision of Champagnat by providing a day and boarding school to serve the needs of students from the metropolitan, Macarthur and rural areas. The purpose of St Gregory’s is to provide and promote holistic education which strives to enhance the spiritual, intellectual, social, cultural and physical potential of young people. The staff seeks to do this within a caring, safe and challenging faith community, where young men are challenged to fulfil their gifts in an environment that continually draws attention to the College motto, “as you sow, so shall you reap”.
One of the great assets for St Gregory’s is the relationship between the school’s finance manager, John Sammut, and Church Resources’ Sales team, including Account Manager, Themi Mokas. ‘John is always asking me if we have any new Partners, if there are any new offers,’ Themi said. ‘He is always keen to capitalise on the relationship between our organisations. And more than that, John actively champions Church Resources within the school, asking people to look at Church Resources when they are getting quotes for supplies, equipment, and technology.’
St Gregory’s has been a Member of Church Resources since 2002, and the value of the relationship has grown over that time. In the past financial year, the College has made a number of purchases from Church Resources’ Preferred Partners, including office supplies from OfficeMax, travel with FCm, salary packaging with Southgate, AGL, Fuji Xerox and ICT through the Ethan Group. But it is in the area of telecommunications which has really proved the value of the relationship between the school and Church Resources. Through Church Resources, the school
‘I love Church Resources,’ said John Sammut. ‘The company does all the hard work getting the great contract rates organised, and we can leverage those rates to save money for the school. It’s like a partnership which delivers really good prices with great service. In addition to the new phone system, St Gregory’s also signed a new telecommunications contract with Telstra in the past financial year. Church Resources saves St Gregory’s money, money which is then put into its core business – St Marcellin Champagnat’s vision for the education of young men.
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2009-2010 Annual Report
what church resources what church resources does for health care does for welfare In 2009/2010, sales of approximately $12m meant savings of $1.8m for our Members in the Health Care sector. With 124 not-for-profit acute and psychiatric hospitals across Australia, Church Resources has the ability to extend our offering and further support these organisations. Church Resources has spent a large part of the year researching the Health Care sector and we are confident that, since it is less fragmented than the Aged Care market, the sector provides a logical opportunity to extend the work of the Aged Care Procurement Strategy team.
Church Resources staff spent a day volunteering at The Salvation Army’s Street Level Cafe In 2009/2010, sales of approximately $16m meant savings of $2.5m for our Members in the Welfare sector. Welfare is a highly fragmented sector, and there is a marked lack of consolidated information available about it. Church Resources has spent the past year researching the sector with a view to understanding how our products and services can deliver greatly needed efficiencies. Our ongoing commitment to the sector is demonstrated in our 2010-2013 Strategic Plan with a specific focus on enhancing our presence in the sector.
what church resources does for church groups
In 2009/2010 sales of approximately $26m meant savings of $4m for our Church group Members. A large part of our efforts during the past year focused on helping eligible Catholic, Anglican and Uniting organisations take advantage of new and improved pricing on fixed line and mobile telephony which is offered through the Telstra Business Services Agreement. The successful campaign now means 15,283 accounts are taking advantage of the Church pricing on offer through Telstra.
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2009-2010 Annual Report
why we do what we do faith-based communications About CathNews CathNews is a free daily news service reporting on the latest developments on the Catholic Church in Australia, from the Vatican and from around the world. CathNews thrives as the premiere news service in the Australian Catholic Church today. The CathNews website is the most popular religious website in Australia. The CathNews website is also complemented by a daily email of the latest headlines which is received by nearly 20,000 Subscribers from around Australia and abroad. CathNews, which celebrated its 10th anniversary in 2009, has a diverse readership with readers in schools, parishes, welfare groups and other individuals throughout the Catholic community. There have been improvements to CathNews during the past financial year. A new editor-in-chief, Michael Visontay, joined the publication in January; a group blog, entitled CathBlog, was introduced and is edited by Michael Mullins, CathNews’ founding editor; a dedicated Media Release page was introduced; the discussion boards for the bulletin were rigourously overhauled to ensure the quality of the argument and that people who comment provide proof of their bona fides. Both changes have proved popular: CathBlog is now the most read and most commented aspect of CathNews. The big news for CathNews this financial year was the canonisation of Mary MacKillop. A series of strategies were designed after a whole of business review to see where Church Resources could support and enhance the work of her order, the Sisters of St Joseph in consultation with them. The first ever special edition of CathNews was produced on February 19 to announce the date of the canonisation ceremony in October; CathNews had a new masthead from Easter, with a countdown to canonisation clock, and a click through to a special Mary MacKillop micro site for news and events. Surveys have also revealed some information about the nature of the CathNews Subscriber: 90% of readers live in Australia; the average age range of readers is 41-70 years old; 65% of readers work for the Church or faith-related services. The CathNews website now exceeds 200,000 clicks a month; the Subscriber base, thanks to some strategies including a ‘friend get friend’ campaign reached 20,800 at the end of June, 2010. The Subscribers represent a wide range of people and interests within the Catholic community. Among them is the renowned soprano, Joan Carden, who responded to a CathNews survey this year. When asked how the service could be bettered, she asked : “Good Lord! How could CathNews be improved?’ That endorsement reflects the views of many of the dedicated Subscriber base.
About Bulletin Notes Putting The Parish Bulletin to Bed became Bulletin Notes in November 2009. Anthony Neylan, the founding editor, remained in that role for the retitled publication, as the Bulletin changed in its method of delivery. There is a weekly email sent to the parishes – the Parish Bulletin Newsletter – and it includes a link to the Bulletin Notes page on CathNews. This change was a little challenging at first for some of the end users, but the problems have been resolved with time and patience. This weekly service, servicing approximately 1,400 parishes across Australia (85-90% of the total) and New Zealand, spreads the word and provides assistance to parish secretaries throughout the country thanks to the Parish Secretaries forum. It is also a powerful communications channel from the ACBC to the nearly 500,000 weekly Mass-going Catholics around the country. As part of the Canonisation strategies, from Easter the Parish Bulletin Newsletter carried weekly Mary MacKillop spirituality capsules, written exclusively for the publication by Sr Marie White, rsj. Those capsules were also posted to the Media Release page to allow wider access.
About Christian News Online The newsletter, published weekly, is edited by David McGovern, from Brisbane. It is designed for the other denominations, and has a solid core readership of around 4,000.
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2009-2010 Annual Report
how we distribute our money Corporate governance statement
Giving policy
Church Resources achieves annual savings of $30m for our Members on purchases of $200m net of these savings. In order to facilitate this benefit for our Members and achieve our mission we secure a rebate from our Preferred Partners to fund our operations. The chart below shows the application of this rebate.
Church Resources serves to deliver savings and efficiencies to its Members. In order to be sustainable, revenue needs to be generated. On occasion, Church Resources generates a surplus above and beyond funding our faith-based products, other functions and sponsorship activities. Where excess surplus is generated, Church Resources is committed to working with the Board of Management to give back to the community by supporting some of those most in need.
What does Church Resources apply the rebates to?
10%
Surplus
6% Catholic Publications & projects
20% Cost Of Sales
19% Office & administration costs
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45% Sales information & support to Members
2009-2010 Annual Report
Catholic Resources Trust (T/A Church Resources) Fiscal Report Financial Year Ended June 30 2010
2009
('000)
('000)
Revenue from Preferred Partner rebates
4,164
3,979
Revenue from Sales of Goods and Services
2,142
1,707
Other Revenue from Operations
211
437
Sundry Revenue
98
112
Revenue from Operating Activities
6,615
6,235
Government Funded Project Income
4,392
6,436
11,007
12,671
(‘000)
(‘000)
Cost of phones sold on Plans and Outright
1,348
1,133
Personnel
3,437
2,861
Consultancy Fees – Government Funded Projects
4,392
7,217
Rent
539
504
Travel
176
165
Other
392
406
10,284
12,286
723
385
6
0
-59
-51
670
334
2,285
1,615
Revenues
Expenses
Operating Results Realised/Unrealised Investment Gain Donations
Increase in net assets Net Assets, end of the year
1) An independent public accounting firm overseen by the Finance & Audit Committee of the Board conducts an annual audit. 2) The above results are an extract from the 30 June 2010 financial statements audited by Moore Stephens, Chartered Accountants. 3) The results above are for Catholic Resources Trust and include income received and fees for Government Projects.
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2009-2010 Annual Report
our involvement in strategic initiatives Church Resources leads strategic projects that help Members make improvements which cannot only benefit their organisations, their clients and their community – but in some cases, transform them.
Church Resources facilitates major collaborative projects involving church, not-for-profit, industry and Government stakeholders to enable our Members to participate in transformational improvement programs including:
Clever Networks
The project is innovative in both its technology scope and delivery model, and has delivered on its promise: For the first time ever, smaller aged care providers in regional and remote communities are able to access advanced applications at an affordable price and with greatly reduced complexity of implementation. Because ConnectCare took a people-centric approach, it brought exciting broadband-enabled tools which have truly changed the lives of aged care residents in regional and remote communities. A particular success has been the use of video conferencing to link frail residents with their family members who live far away. One of the participants, a grandmother in Caloundra, asserts that the program is an enormous plus in her life – she can now physically see her family members every week. Previously, she saw them just once a year.
In 2009/2010, Church Resources and our business partners successfully completed the ConnectCare project to help small and regionally based aged care facilities improve their level of care and efficiency through broadband and technology. With support and funding from the Department of Broadband Communications and the Digital Economy Clever Networks program, and great commitment and effort from leading partner organisations, Church Resources’ vision – to deliver a suite of integrated aged care applications on an enterprise grade computer infrastructure platform with 24/7 support – has been achieved.
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The ConnectCare team has also deliberately shared the ideas, learnings, and insights gained from the program with a wide range of aged care industry and Government stakeholders in the hope of ensuring the broader sector can benefit from the program. Sharing of knowledge about the needs, challenges and opportunities of implementing information technology in the residential aged care sector, particularly in smaller and non-metropolitan locations, was achieved through the production of a number of significant documents and discussion forums organised by Church Resources and our Partners. Having completed the pilot program, ConnectCare will be commercially launched as a service provider under the management of Church Resources. The solution will be marketed to small, not-for-profit, aged care, providers. Finally and importantly, it must be acknowledged that this service offering would not have been possible without the vision, support and funding of the Commonwealth Department of Broadband Communication and Digital Economy.
2009-2010 Annual Report
our involvement in strategic initiatives
Greening Communities aims to help Church and not-for-profit groups contribute to a more sustainable environment. The program brings together leading organisations and a collaborative framework which includes a simple process and four key foundation elements to help you develop, implement and maintain a sustainability plan for your organisation. The first phase of the program was focused on schools to assist with the application, pricing and installation of energy saving devices under the National Solar Schools Program through our partner Eco Community.
The 2009/2010 financial year saw the expansion of the Greening Communities program through our partnership with the NSW Department of Environment, Climate Change and Water (DECCW) and the promotion of their ‘Sustainability Advantage Program’ within the NSW Aged Care Sector. This program provides Aged Care organisations in NSW with the tools to identify, develop and implement strategies that will make their organisations more sustainable. Our Greening Communities program will continue to evolve to provide our Members with information on products, suppliers and programs which will assist them with their efforts to become more sustainable in the future.
Broadband Project Officer – Clever Networks Program The Australian Government invested $118.6m in the Clever Networks program promoting the rollout of broadband infrastructure and services to regional, rural and remote areas of Australia. Church Resources partnered with the Australian Government to deliver a Broadband awareness program for the not-for-profit organisations in the Welfare, Community and Aged Care sectors in regional Queensland. The Broadband Development Network (BDN) played a strong role in developing and delivering strategies that enabled Australians and organisations in regional, rural and remote areas to capitalise on broadband infrastructure investment and participate in the digital economy. The Broadband Project Officer (BPO) initiative was jointly co-ordinated by the BDN and Clever Networks. Church Resources pursued their vision to help transform the notfor-profit sector via broadband and information and communication technologies (ICT). An opportunity exists to achieve a national, not-for-profit broadband network – a robust, scalable, and secure network to carry data, voice (and increasingly video) that reaches all Australian not-for-profit organisations at an affordable price. As part of this, Church Resources sought and received funding for a BPO who worked: > With the Queensland Catholic Education Commission (QCEC) to explore and scope the potential for enhanced broadband services and connectivity to all Catholic School Authorities (CSA’s) across Queensland. > To raise the understanding and awareness of broadband among not-for-profit organisations and facilities in the Welfare, Community and Aged Care sectors in regional Queensland
Clever Networks Specifically, the aims of the project were to: > Aggregate demand to enable schools, aged care and welfare organisations in regional, rural and remote Queensland to access the same pricing and service levels of broadband as metropolitan areas; > Facilitate improved broadband services for Catholic schools and educational facilities in regional, rural and remote Queensland through:
• Provision of access to shared services supporting current and emerging needs of Catholic schools in Queensland; and
• Assessment of options for shared broadband network capability for the Catholic education sector (covering teaching, learning, administration and professional development services).
During the course of the BPO activities, there was an internal focus within the Catholic education community. The BPO gave a number of presentations to the Queensland Catholic Education Commission members, its secretariat, its ICT Subcommittee, and each of the dioceses throughout Queensland (including the Directors of each Diocese). The project was supported by funding from the Australian Government under the Clever Networks program.
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2009-2010 Annual Report
strategic initiatives: looking to 201 1 Church Resources has invested significant time and effort to establish a strategic framework to lead the business into the new financial year (2010/11) and beyond to 2013. The newly established 2010-2013 Strategic Plan outlines a series of objectives to focus the business on leading our Members into improved procurement solutions, expanding our faith-based communications and ensuring
we are giving back to those most in need. More specifically the 2010/11 Business Plan has a series of Key Result Areas (KRA’s) and supporting Objectives to focus Church Resources on greater performance from a foundation designed during 2009/10. These KRA’s are:
Sustainability
Communications
Member Growth
Member Utilisation
Product Management
People, Performance & Culture
Some of the indicators of our improved performance will be: > having more than 60,000 Subscribers to our faith-based communication products > managing over $216m in Member expenditure through our procurement solutions > successful adoption of an expanded green purchasing product suite > maintain our giving program to help support Church and community programs
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2009-2010 Annual Report
Our Board Gabrielle Trainor Current Chair of Church Resources, Gabrielle Trainor is a nonexecutive director, and partner of specialist corporate communications firm, John Connolly & Partners, a lawyer and former journalist and public sector executive, Ms Trainor is a director of a number of private and public organisations. Board Member since 2005
Board Member since 2008
Board Member since 2010
Julie Pascoe is a strategic marketer and business manager from the FMCG sector. Julie has held senior marketing roles for Unilever, Kellogg’s and SC Johnson and has had experience working in Asia and with European and US markets. She currently runs her own marketing company in Sydney and apart from being on the main Board of Management for Church Resources, she is also on the Finance Committee. Jeremy Howes, a non-executive director, Jeremy Howes is a chartered accountant employed as the Financial Administrator of the Archdiocese of Brisbane. Prior to working for the Church, he spent five years with a Brisbane technology company and seven years with Price Waterhouse Coopers in audit and taxation.
Board Member since 2008
Board Member since 2007
Board Member since 2008
Board Member since 2009
Stephen Elder is the Director of Catholic Education in the Archdiocese of Melbourne, a Director of the Catholic Education Commission of Victoria and a Director of the National Catholic Education Commission. A member of the Victorian Parliament from 1988-1999 and Parliamentary Secretary for Education from 1993-1999, he has a long and distinguished career of public service at a State, Federal and local Government level. Peter Turner has been the Director of Schools for the Catholic Diocese of Wollongong since January 2007. The founding Principal of two co-educational high schools in Sydney, Freeman Catholic College in Bonnyrigg, and Aquinas College in Menai, he has more recently held a key leadership role in developing a new framework for school self-review within the Sydney Archdiocesan school system, reflecting his deep commitment to quality outcomes for students in Catholic schools. Peter Turner is a member of the NSW Catholic Education Commission, the NSW Systemic Schools Employment Relations Committee, the Conference of Diocesan Directors, Chair of the Catholic Education Commission’s Resources Committee, and a Director of the Catholic Education Network.
Board Member since 2010
Board Member since 2010
Julie-Anne Schafer In-coming Chair of Church Resources, Julie-Anne Schafer is a non executive director of companies in sectors which include financial services, health, transport and tourism. She is a former Telstra Queensland Business Women’s award winner, President of the Queensland Law Society, Chair of the Solicitors Board of Queensland and Deputy Chancellor of the Queensland University of Technology. She has chaired RACQ and RACQ Insurance. She was previously a lawyer whose career included 25 years in partnership in legal professional services firms. Steve Demetriou is a business consultant with over 30 years experience in the telecommunications sector. He has held senior executive positions in sales, engineering and general management in Australia and overseas. He has worked for large corporations including Telstra and Alcatel and has been CEO and Chairman of a number of listed and private companies across the telecommunications industry. Danny Casey has been the Business Manager for the Catholic Archdiocese of Sydney since 2003, managing the financial and investment affairs of the Archdiocese including financial reporting, legal compliance, employment practices and asset management. Danny’s role involves the delivery of business outcomes to support the achievement of the pastoral vision of the Archbishop. Danny Casey played a crucial role in World Youth Day 2008, being appointed as the Chief Operating Officer of WYD 2008, the company established to oversee this enormous event. Francis Moore is the Business Manager for the Archdiocese of Melbourne. Prior to this, he was a partner in a legal firm with an extensive legal practice in banking and finance. He also acted as legal advisor to religious orders, Church agencies, commercial and private clients and organisations in the not-for-profit sector. In his current position , he is responsible for advising the Archbishop about the financial and temporal affairs of the Archdiocese, providing strategic and policy advice and ensuring that there is adequate accountability to the Archbishop and his advisory bodies on all matters affecting the financial and general administrative systems of the Archdiocese. The Deputy Chair of the Catholic Education Commission of Victoria and the Catholic Development Fund of the Archdiocese of Melbourne, he is also founding Chair and a director of Catholic Network Australia Limited.
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2009-2010 Annual Report
special counsels to church resources Fr Brian Lucas, General Secretary of the Australian Catholic Bishops Conference.
Fr Michael Kelly, founder of Church Resources, and president of United Catholic Asian News (UCAN).
senior executive team Luke Kenny Chief Executive Officer Luke joined Church Resources in 2009, having held senior positions with the NSW Department of Commerce including five years as General Manager, Client Service, NSW Procurement. In that role he was responsible for client relationships valued at more than $3.9bn per annum. He managed a team of up to 55 people, designed and implemented marketing and communications plans, client relationship management strategies, brand redevelopment and product repositioning strategies. Luke brings an expansive knowledge of goods & services procurement in Australia, ICT program/project management experience, skills in strategic planning and change management. Luke began his working life at Allied Express Transport, Australia Post and Australian Air Express in sales, marketing and client service positions; he has a Bachelor of Communications, and recently commenced his MBA.
Jane Paton Financial Controller Prior to joining Church Resources, Jane worked for an IT company where she led the Asia-Pacific Finance team which had responsibility for all accounting, taxation and compliance matters for entities in Australia, New Zealand and Asia. She has experience in a number of industries, having held positions with John Fairfax Holdings and AMP in Sydney, Origin UK in London, and the State Government’s Superannuation Office in Brisbane. Jane is CPA qualified and has a Bachelor of Business.
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Sandy Burgoyne Director ICT Services, Director of Sustainability Sandy has 15 years experience driving sales, marketing and channel strategies across both corporate and not-for-profit organisations, including 11 years within the ICT sector. For six years before joining Church Resources, Sandy ran her own consulting practice delivering business strategies and management development to a wide range of corporations across telecommunications, rural and pastoral, service and retail sectors. Sandy’s experience also includes almost a decade at Telstra where she held a variety of senior roles including General Manager Channel Strategy and Development and General Manager Channel Marketing. Most recently Sandy had undertaken a Masters in Sustainability and looks to leverage these skills in her leadership position at Church Resources.
Andrew Colvin Manager - National Sales Andrew had more than 10 years experience in the Telecommunications industry. Prior to joining Church Resources, Andrew worked for Telstra Corporation. Within Telstra Andrew held several positions within customer service, service management, sales and marketing commercial manager and account management. He currently works as the manager of the National Sales team at Church Resources which involves working with all of Church Resources Preferred Partners and coordinating with the national sales team.
2009-2010 Annual Report
senior executive team Christine Hogan Communications Manager A journalist whose career in newspapers, magazines and television has spanned more than 30 years, Christine began her career as a cadet on The Courier-Mail before moving to the Sydney Morning Herald and then into magazines. A former Deputy Editor (News) at ACP’s flagship masthead, The Australian Women’s Weekly, she joined Portfolio The magazine for working women, as editor and associate publisher, then later worked as deputy editor of The Good Weekend. Christine has also been Network Director of Publicity for TEN, before starting Inside Edition with Peter Luck and Meet the Press for the network; she then worked as the associate producer on Seven’s morning news program, 11am. She has produced a ratings winning documentary about the Royal family, and written five books, including The Veiled Lands: A woman’s journey to the heart of the Islamic world, and Look at Me: Behind the scenes of Australian TV with the women who made it.
Rob Sinclair Manager - Aged and Health Care Before joining Church Resources, Rob was the owner and Managing Director for some 30 years of one of Australia’s largest business to business corporate amenities suppliers. He now manages the Church Resources Aged Care Procurement Strategy team in this growing market sector.
Matt Pritchard Marketing Manager Matt has more than 10 years experience in marketing, public relations, communications and operations management, primarily in the Financial Services sector. Since joining Church Resources in March 2009 to provide expertise on the promotion, marketing and communications of the ConnectCare project, he has moved on to oversee the growing marketing team within Church Resources, and is responsible for the development and execution of the Church Resources marketing strategy and initiatives to increase reputation and brand value. He holds a Masters in Communication Management.
Camilla Sproule Human Resources Manager Camilla, who joined Church Resources in 2008, came to CR with more than 12 years experience in Human Resources. She has worked in Pay TV, and the telecommunications and IT industries, where she was responsible for strategic planning, developing and implementing HR policies, procedures, successful employee induction programs, and effective performance management tools.
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2009-2010 Annual Report
to our preferred partners: thank you for your support Church Resources strives to attract the highest quality Partners from industry, Government and the not-for-profit sector to work collectively for the common good.
Church Resources has also partnered with the Australian Government on a number of initiatives to benefit the not-for-profit sector.
We develop long-term trusted relationships with our Partners with the aim of facilitating high value offerings to our Members. Bidvest
Hays
NUS Consulting
Bunzl
Hertz
OfficeMax
Careco
Kimberly-Clark Professional
Qantas
Carewell
LifeCare Furniture
Richard Jay
CDM Communications
M&J Chickens
Saniwaste
Eco Community
Mastercare
Southgate
Ecolab
MCN
SSS Australia
Epicor
Modern Teaching Aids
Telstra
Ethan Group
MPS
Telstra BigPond
FCm Travel Solutions
National Foods
Telstra Mobiles
Fuji Xerox
Neller
TENA
Goodman Fielder
NSCA
Virgin Blue
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2009-2010 Annual Report
some of our 18,000 members
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Church Resources Level 4, 504 Pacific Highway, St Leonards NSW 2065 Phone 02 9439 2622 Fax 02 9439 2802 Email info@churchresources.com.au www.churchresources.com.au Info line 1300 CHURCH (1300 248 724) Catholic Resources Trust – operating as Church Resources – is a charitable trust, the trustee company being Catholic Resources Limited. The directors of Catholic Resources Limited are the members of the Central Commission of the Australian Catholic Bishops Conference. The trust operates in cooperation with the leaders of Australia’s religious orders (ACLRI). An independent Board of Management provides governance and direction. The Beneficiaries of the Trust are the institutions and members of the Catholic Church, other churches and not-for-profit organisations in Australia. Head Office: 4th Floor, 504 Pacific Highway St Leonards NSW 2065 Registered Company: Catholic Resources Limited ACN: 080 995 044 Registered Business Name: Church Resources
www.churchresources.com.au