MAY 2023

With providing a faultless guest experience being the foremost aim for hoteliers across the globe, there are many factors that contribute to nailing the delivery of this. Hotel Amenities are fundamental in enriching the overall consumer experience, as it’s the added extras and element of surprise that create long-lasting impressions.

In our last issue, we looked into how wellness goes further than having an on-site gym or spa, and amenities are no different. Studies show that customers are now more fastidious than ever, so using a well-known and respected brand for your selection of amenities goes a long way. In our extensive Amenities feature this month, ADA Cosmetics lead the focus as we explore how to elevate your hotel’s reputation and showcase your brand personality through your in-room amenities.

Despite the dynamic of hospitality venues becoming divergent all over the world due to consumer demand, hotel amenities will always be a huge part of a visit to an overnight stay venue. One area in which we are seeing a rapid change is the introduction of technology. There are many aspects of life that are becoming tech-based, and hotels mustn’t fall behind! In this May issue, we highlight all the areas of a hotel which can become digitalised and how a venue can benefit from technology. Providing an interesting insight to the world of tech as part of the focus are Zonal. In the highly-anticipated guest column from the UK-based technology provider, they look at creating the right balance between technology and human contact.

This issue promises to deliver as we share our biggest one yet… enjoy!

Contents

9 Amenities And Wellness

With some guidance from the industry experts, in this feature we explore how to make the right choices when it comes to your in-room amenities in order to showcase your brand and elevate your reputation.

30 Hotel Of The Month

This month we take inspiration from Sea Containers, a renowned riverside venue that oozes glamour and promises unforgettable city views.

33 Technology

In our Technology feature, hoteliers from hi-tech venues show us how hospitality can benefit from digital tools.

58 Guest Column

Kalindi Juneja, the CEO of PoB Hotels, shares her expertise on achieving luxury standards in her highly anticipated Guest Column.

61 Breakfast

With tips from the experts, we explore how to ace the most important meal of the day in order to leave a lasting impression.

72 Hotel Around The World

A luxury destination that simply feels like paradise, Sanctuary Cap Cana, features as our Hotel Around the World.

EDITOR

Jade Evans jevans@cimltd.co.uk

EDITORIAL ASSISTANT

Brooke Tremain bt@cimltd.co.uk

PUBLICATION MANAGER

Declan Wale dec@cimltd.co.uk

Tel: 01795 509 112

ACCOUNT MANAGER

Jazmine Davis jazmine@cimltd.co.uk

Tel: 01795 509 112

ACCOUNT MANAGER

Manjeet Griffiths manjeet@cimltd.co.uk

Tel: 01795 509 112

CREDIT FACILITIES MANAGER

Lauren Sharpe creditcontrol@cimltd.co.uk

Tel: 01795 509 103

ADMINISTRATION MANAGER

Natalie Murray admin@cimltd.co.uk

Tel: 01795 509 103

DESIGN AND PRODUCTION

Grant Waters grant@cimltd.co.uk

James Taylor james@cimltd.co.uk

SALES DIRECTOR

Tom Woollin tom@cimltd.co.uk

CHIEF EXECUTIVE

John Denning