THE ORGANIC TOUCH

For over 15 years VOYA has been a leading global provider of luxury spa treatments and certified organic skincare products.

We offer excellent 5* training for spa therapists and outstanding account support built on personal relationships to help you grow your business.

Our luxury skincare products are made with organic hand-harvested seaweed extracts, blended with the world’s finest organic botanical ingredients and essential oils.

Discover the harmonious experiential havens VOYA will help you create.

•Inspiring Spa Training

•Retail Training

•Outstanding Customer Service collection, created by Samantha Jameson, who took inspiration from London city districts.

In order to stand out from the crowd, introducing amenities surrounding occasions such as Valentine’s Day or Mother’s Day can go a long way but, when implementing this, it’s all about getting the balance right without losing sight of your venue’s personality.

In restaurant or spa areas, hotels often successfully offer their guests special packages for such occasions. In Gerd’s experience, however, they play a minor role in the bathroom for several reasons: “The trend is towards sustainable dispenser solutions and hotel cosmetics that make every day special, not just on particular occasions.”

Tying in all elements of a venue together is essential in leaving a lasting impression amongst visitors. Introducing amenities based on your venue’s surroundings is a great way to do this and we are aware that today, hotels have a good understanding of their guests’ expectations. If you succeed in meeting and even exceeding their needs, guests will be more inclined to come back: “Carefully chosen hotel cosmetic brands make a crucial contribution to this.

“They can underline the unique character of a hotel and help create unforgettable experiences.” Gerd added.

There are, however, certain amenities that guests simply expect, such as high-speed broadband, a well-stocked mini-bar, and so on. Today’s discerning guests, however, are unlikely to be impressed with these basic amenities, so aligning the ethos and beliefs of your venue is what stands in the way of taking your reputation to the next level.

If you pride yourself on your spa, using similar scents for your in-room toiletries could intrigue guests to venture down and book a treatment, and, promote the stand out features of your hotel. Similarly, if your venue is marketed as sustainable, make sure your toiletries are vegan and use less plastic.

To finish, it’s important to recognise the effect of using well-known brands throughout your hotel. A household name goes a long way in setting the standard for a guest throughout your visit, so, be sure to do your research.

Overall, hotel amenities can greatly enhance the guest experience, providing convenience, comfort, and entertainment during their stay. Take the words of our experts on board and we have no doubt that your guests will be returning thanks to your great reputation and lasting impressions.