INNOVATIVE TECHNOLOGY

It’s time to think out of the box with your technology service-level agreements.

Hoteliers are often asking how they connect multiple technology providers to create a Siemlus hospitality experience? Here’s how:

1. One SLA for all – Siemlus offers a single service-level agreement (SLA) across all providers, so that clients can be assured their technology needs are met. This SLA covers the availability of services, response times, and customer support to ensure compliance with industry standards. A 24 hours, seven days a week, support ecosystem.

2. Cost saving – Due to economy of scale, hotel owners are able to save on costs by relying on one technology partner for all their needs. This includes cost savings in both setup and maintenance of the systems. Siemlus is designed to scale with the growth of a property, allowing hotels and resorts to expand without any disruption to service or guest experience.

3. One point of contact – The integrated experience Siemlus provides means that clients can have one point of contact for all their hospitality technology needs. This simplifies communication and makes it easier to manage the complex system needed to provide a seamless guest experience.

4. Ongoing expertise and counsel – Siemlus’ experienced team of experts provides clients with the best advice and support to make sure their hospitality technology works optimally. The team is always available to address any issues or concerns, ensuring the highest quality service.

5. Integration and partnerships – To provide a complete experience, Siemlus offers integrated solutions that combines multiple technologies into one cohesive service. Siemlus also gives client access to new technology through their partnerships with leading technology providers. Siemlus also recognises the ever-changing landscape of hospitality technology and wants to remain at the forefront of cutting-edge technology trends. No longer will hoteliers need multiple SLA’s. Everything is taken care of by one master SLA under Siemlus Connect to give clients one point of contact and peace of mind. A 24 hours, seven days a week, support ecosystem. Making the impossible feel Siemlus.

“Siemlus was founded with the belief we need to think differently and simplify the process. From concept to operation, Siemlus works directly with hoteliers and vendors, ensuring that all elements of IT and technology are delivering to the highest standard, with ongoing support to give you peace of mind.”

Greg Marshall, Managing Director, Siemlus

The leading technical partner in hospitality

Siemlus is the leading hospitality technology consultancy and has collaborated with leading global companies such as Onity and Hoteza, the world’s most prominent hotel brands, including IHG and leading luxury independents such as Castlebridge Group, regard them as a preferred supplier.

To ensure this, they strive to stay ahead of the curve by driving an agile approach to ensure they can react to change, while always developing new solutions for their existing clients, and actively seek new hospitality technology partners.

Siemlus has been officially appointed by Hoteza as the UK installation and distribution partner to lead the delivery of their software solution across the hospitality market. Siemlus believe the hospitality industry is rapidly evolving to meet the demands of an ever-more tech-savvy traveller and expect to see more hotels using digital solutions such as chatbots and virtual assistants to create a personalised digital guest journey.

Hoteza’s high-tech solutions help increase guest experience satisfaction and is the interactive entertainment and information solution for a complete hotel guest journey – covering IPTV, Mobile and Web App, In-Room Tablet App, Online Check-In, Digital Signage. Siemlus and

Hoteza have combined to deliver competitive and reliable solutions that are designed to ensure efficient operations and the highest level of customer experience.

With Siemlus as your technical partner, you can rest assured that your hotel is in good hands.

The year ahead looks bright

Castlebridge Group appointed Siemlus to provide a complete technology stack and lead the delivery of a new 101 key boutique hotel development as part of the wider Friargate development. The site is immediately adjacent a pedestrian boulevard that provides the main approach from Coventry train station.

Siemlus continues to be part of the procurement process working alongside external contractors and the wider professional team to provide a design and technology support and infrastructure solutions, within the client’s budget, that also exceeds expectations. Siemlus also provide ongoing technology support for the property and the group.

Castlebridge Hospitality is a forward-thinking Hotel Management company that offers a complete operational solution-based approach to designing, developing and running hotels.

“Siemlus are the key technology provider for this hotel installation and for group-wide support and we are very proud to have Siemlus as Castlebridge Hospitality’s preferred technology services partner. Siemlus complement our approach to the management of our hotels and are very much seen as an extension of our management team that continues to build a solid relationship with our hotels.”

Simon Hall, Castlebridge Hospitality, Managing Director www.siemlus.com