News

SHADOW IOT DEVICES A CONCERN FOR CORPORATE NETWORKS: INFOBLOX RESEARCH Over 80% of enterprises surveyed in UAE said the network security solutions they plan to deploy in the next 2-3 years are cloud-based functions (e.g. CASB, UEBA, Proxy)

Infoblox, a leader in Secure Cloud-Managed Network Services, announced new research that exposes the significant threat posed by shadow IoT devices on enterprise networks. The report, titled “What’s Lurking in the Shadows 2020” surveyed 2,650 IT professionals across the US, UK, Germany, Spain, the Netherlands and UAE to understand the state of shadow IoT in modern enterprises.

Shadow IT devices are defined as IoT devices or sensors in active use within an organisation without IT’s knowledge. Shadow IoT devices can be any number of connected technologies including laptops, mobile phones, tablets, fitness trackers or smart home gadgets like voice assistants that are managed outside of the IT department. The survey found that over the past 12 months, a staggering 80% of IT professionals discovered shadow IoT devices connected to their network, and nearly one third (29%) found more than 20.

The research showed that over 86% of enterprises in UAE have more than 1,000 devices connected to their corporate networks. Nearly a third of enterprises (30%) have between 5,001 – 10,000 connected devices on their corporate network. Nearly 70% of respondents in UAE said that on an average day over 1000 non-business provisioned IoT devices like smart watches, voice assistants, tablets, Fitbits etc. connect to the business network.

92% of enterprises in UAE have a security policy in place for personal IoT devices connected to the corporate network. However only half (50%) of the enterprises surveyed feel their security policy for personal IoT devices is ‘very effective’. 90% of enterprises in UAE have varying degrees of concern about shadow IoT devices lurking on remote or branch locations.

Over a third of respondents in the UAE (34%) mirror the security solution at their branches that they deploy centrally at their headquarters. Over a third of respondents in the UAE (35%) said they see OT devices (e.g. HVAC, Video Cameras, MRI machines) as their biggest security concern when it comes to their network security. Over 4 in 5 respondents in the UAE (81%) said the network security solutions they plan to deploy in the next 2-3

Ashraf Sheet Regional Director MEA, Infoblox

years are cloud-based functions (e.g. CASB, UEBA, Proxy).

The global report revealed that, in addition to the devices deployed by the IT team, organisations around the world have countless personal devices, such as personal laptops, mobile phones and fitness trackers, connecting to their network. The majority of enterprises (78%) have more than 1,000 devices connected to their corporate networks.

“The amount of shadow IoT devices lurking on networks has reached pandemic proportions, and IT leaders need to act now before the security of their business is seriously compromised,” said Malcolm Murphy, technical director, EMEA at Infoblox.

CyberKnight Technologies hosted an official reception to announce the launch of its operations in the Middle East. The event took place, in the presence of the CyberKnight’s leadership team and over 40 industry stakeholders including Vendors, Channel Partners and local Media Partners. During the reception, CyberKnight’s innovative Art of Cybersecurity Distribution concept, as well as, its Zero Trust Security (ZTX) Framework were unveiled.

CyberKnight Technologies, a company founded in 2019, is a cybersecurity value-added-distributor (VAD), headquartered in Dubai, covering the Middle East with on-the-ground presence in Saudi Arabia and all key Middle East markets. The ZTX (Zero Trust Security)

CYBERKNIGHT LAUNCHES ITS OPERATIONS TO ACCELERATE INCIDENT RESPONSE CAPABILITIES IN THE MIDDLE EAST CyberKnight's Art of Cybersecurity Distribution methodology leverages strategic partners to assist enterprise and govt organizations augment their security posture

framework incorporates emerging and market-leading cybersecurity solutions that protect the entire attack surface, by leveraging AI, to help security teams at enterprise and government customers fortify breach detection, accelerate incident response & remediation, while addressing regulatory compliance.

Avinash Advani, Founder & CEO at CyberKnight said, “Launching CyberKnight is a commitment to our regional enterprise and government customers that our team will continue to be their trusted advisors to help them defend against today’s cyber threats and adhere to local compliance regulations.”

Advani continued, “The vendors that have been on-boarded into our portfolio in such a short period of time are a testament to their belief in our capabilities to become a full extension of their teams on-the-ground, achieve rapid ROI, TTV and market penetration.”

He ended with, “Inspired by the Art of War by Sun Tzu, CyberKnight's Art of Cybersecurity Distribution methodology is a unique, transparent and value-driven approach to addressing existing challenges in the Channel, as well as, partner empowerment. Loyalty to our partners is fundamental to our success and is achieved by our commitment to their differentiation and increased profitability.

Vivek Gupta, Co-Founder and COO at CyberKnight added, “CyberKnight has built a best-of-breed team of cybersecurity industry veterans that come with decades of combined experience, deep rooted customer and channel relationships, local experience covering the Middle East, and most importantly the highest levels of expertise, passion and energy. In line with our vision, we strive to change the definition of VAD by keeping our finger on the pulse of innovation and emerging technology”.

RIVERBED REVEALS RESULTS OF ‘RETHINK POSSIBLE: VISIBILITY AND NETWORK PERFORMANCE- THE PILLARS OF BUSINESS SUCCESS’

The survey revealed that 85% of leaders in the UAE believe business innovation and staff retention are driven by improved visibility into network and application performance.

Riverbed announced the results of a survey which found that over 85% of leaders in the UAE believe business innovation and staff retention are driven by improved visibility into network and application performance. The survey findings unveiled in the ‘Rethink Possible: Visibility and Network Performance – The Pillars of Business Success’ report cites a positive correlation between effective technology and company health, a finding that is supported by the fact that 79% of C-Suite, IT decision makers (ITDMs), and business decision makers (BDMs) in the Emirates state that digital performance is increasingly critical to business growth.

A little over half (53%) of UAE respondents have felt frustrated by current network performance, with IT infrastructure being given as the key reason for the poor performance. This problem is exacerbated by a lack of full and consistent visibility, as one in three ITDMs in the UAE report that they don’t have full visibility over applications, their networks and/or end-users. Furthermore, a staggering 88% of C-Suite and BDMs in the country believe that slow running and outdated technology is directly impacting the growth of their businesses. This highlights the importance of implementing new technology to drive productivity, creativity and innovation.

Business priorities and challenges are evolving, so the technology they rely on needs to advance too. The large majority (87%) of the UAE’s ITDMs acknowledge that their IT infrastructure will have to change dramatically in the next five years to support new ways of doing business. A further 95% of all respondents in the Emirates recognise that innovation and breaking boundaries is crucial to business success, emphasising the need to embrace new technology. This may be why 60% UAE respondents strongly believe that investing in next-generation technology is vital.

Commenting on the research findings, Mena Migally, Senior Director, MENA at Riverbed Technology, said: “All leaders recognise that visibility, optimised network infrastructure, and the ability to accelerate cloud and SaaS performance are the next frontier in business success. Given this, it’s time the C-Suite, business decision leaders, and IT decision makers

Mena Migally Senior Director, MENA, Riverbed

come together to invest in the right solutions, prioritise measurement, and place visibility and infrastructure at the top of their agenda.”

With over 90% of all business and IT leaders in the UAE agreeing that organizations must rethink what’s possible to survive in today’s unpredictable world, technology needs to be an enabler in the process.

VECTRA EMPOWERS ORGANIZATIONS TO DETECT AND STOP OFFICE 365 BREACHES As account takeovers continue for Office 365, controlling risk remains the top concern for organizations adopting Software-as-a-Service (SaaS) models

Cyber risk is becoming an escalating concern for organizations around the world, and Office 365 data breaches are at the forefront. Even with the rising adoption of incremental security approaches like multi-factor authentication, access controls continue to be circumvented. In fact, 40% of organizations suffer from Office 365 account takeovers. As these data breaches make headlines with growing consistency, the resulting financial and reputational costs mount.

It is far too easy for an attacker to manipulate human behavior and gain high privilege access to business-critical SaaS resources. According to Microsoft’s Q3 FY19 earnings call, there are more than 180 million monthly users on Office 365. With so many users, 100% cyber hygiene becomes impossible. To make matters worse, teams continue to struggle to keep up with weekly vendor-driven configuration changes and new best practices. And once an initial foothold is gained in a SaaS

Hitesh Sheth CEO, Vectra

application, it is just a matter of time before they laterally move and cross into other parts of the infrastructure. manually analyzing and prioritizing which ones deserve attention. This is overwhelming security analysts’ time and organizations’ security budgets. As threat actors become more efficient at dodging and targeting the enterprise, most analysts simply can’t keep up.

“Attackers will follow a path of least resistance and the convergence of these elements makes exploiting the cloud easy for them. In no other construct is it fair to expect a person, or security team, to be correct 100% of the time. This is an unacceptable expectation and entirely unfair to security teams,” said Vectra CEO Hitesh Sheth. “The last thing we want is to create more work for security teams. What is needed is technology that removes the dependency on human behavior and human error and brings control back to the security team. This is what Vectra can provide.”

Credential abuse is the leading attack vector in SaaS, especially for Office 365. In an effort to help organizations securely and successfully protect their applications, Vectra AI, the leader in network threat detection and response (NDR), is announcing the launch of Cognito Detect for Office 365. Backed by new detection models focused on credentials and privilege in SaaS applications,

Greg Smith VP, Product Marketing, Nutanix

Nutanix, a leader in enterprise cloud computing, announced the retail industry findings of its second Enterprise Cloud Index Report, measuring retailers’ plans for adopting private, hybrid and public clouds. The report found the vast majority of retailers (87.5%) identified hybrid cloud as the ideal IT operating model. It also showed many retailers (72%) are planning to move some public cloud applications back on-premises.

Retailers recognize that seamless customer experience is no longer a “nice-to-have” — it’s a critical factor in winning new customers and retaining existing ones — and flexible cloud infrastructure is critical to delivering it. A recent IDC report noted worldwide spending on customer experience technologies will

NUTANIX REVEALS RETAIL INDUSTRY FINDINGS OF SECOND ENTERPRISE CLOUD INDEX REPORT Nutanix ECI report shows retailers prefer hybrid cloud architectures to deliver flexibility and security

reach $641 billion in 2022, demonstrating it’s at the forefront of business leaders’ strategy. In line with broader IT industry trends, many retailers also recognize the full, long-term costs of the public cloud.

Additional findings of this year’s report include Retailers focus most on agility. Unlike in the broader IT industry, where cost is the top driver, retailers ranked the ability to accelerate IT deployments (54.3%) as the top factor in deciding the best cloud environment for each application. In order to adapt quickly to customer trends in an age of multichannel selling across many platforms, retailers are leading the pack in maximizing the flexibility of IT infrastructure to keep pace.

Data showed that security heavily shapes retail cloud deployment plans. Nearly twothirds of respondents (63.6%) said security has significant influence on their future cloud deployments, with hybrid cloud specifically identified as the most secure (32%). As data privacy regulations continue to tighten and expand, retailers are at the forefront of looking for ways to efficiently manage customer data securely. Hybrid cloud operating models offer the security and flexibility retailers need

to stay ahead of policy changes.

Always innovating to keep pace with customers’ demands, retailers outpace averages in using the public cloud to run digital applications and Internet of Things (IoT) applications. They also run their business applications more often in the public cloud than other industries, with about 11% current penetration of multiple public clouds and about 19% penetration of a single public cloud.

“Staying relevant to today’s customers means having the necessary cloud infrastructure in place to embrace omnichannel retail experiences,” said Greg Smith, VP of Product Marketing, Nutanix. “Retailers use data to connect the e-commerce and in-store shopping experiences, and the only way they can do this accurately and efficiently is through flexible, scalable technology. The rise of selling on social media platforms also means integrating payment into the user experience, bringing security and protection of customers’ data to the forefront of retailers’ minds. Hybrid cloud provides the portability and control needed to bring retailers into the new era of customer experience.”

AVEVA EXPANDS INTO THE DISCRETE MANUFACTURING MARKET Schneider Electric successfully deploys new AVEVA Discrete Manufacturing Solution in more than 70 smart factories

AVEVA, a global leader in engineering and industrial software, has unveiled its new Discrete Lean Management software to support digital transformation in the discrete manufacturing market. The new offering improves operational efficiency through the digitalization of lean work management for both manual and automated production lines. AVEVA’s quick-to-deploy and easy to use digital tools enable access to production information, KPIs and notifications on dashboards, workstations and mobile devices to improve overall equipment and labor effectiveness, and to facilitate data-driven continuous improvement.

AVEVA Discrete Lean Management is designed to address the issues faced by operating manufacturing plants still using paper-based systems for lean and work order management, work instructions and data collection procedures. It enables physical records to be replaced with digital tools that mitigate the risk of manual processes and provides real time visibility into production performance allowing team collaboration in response to production issues.

“AVEVA Discrete Lean Management is the result of our close collaboration with Schneider-Electric and has been already successfully deployed as a digital lean system to many of their plants globally. We are excited to be able to announce the general availability of these proven lean and industry best practices to all our customers to help improve their manufacturing productivity and profitability, and also jumpstart their smart manufacturing and digital transformation journeys,” commented Harpreet Gulati, Senior Vice President, Planning and Operations at AVEVA.

The AVEVA Discrete Lean Management software solution is used in Schneider Electric’s manufacturing plants and has been success

Harpreet Gulati Senior VP, Planning & Operations, AVEVA

fully deployed in more than 70 smart factories globally resulting a 10% productivity increase due to downtime mitigation and 70% improved response-time due to automated escalation of production issues.

The World Economic Forum has commended four of Schneider Electric’s Smart Factories for comprehensively deploying a wide range of Fourth Industrial Revolution technologies and use cases at scale, while keeping people and sustainability at the heart of their innovation strategies.

MIMECAST EXPANDS E-DISCOVERY CAPABILITIES Mimecast Case Review redesigned to offer rich dashboards and reporting, powerful search and legal hold functionality

Mimecast announced that Mimecast Case Review offers a new, intuitive user interface that is designed to provide an entire platform of capabilities for helping to respond to e-discovery. Built on and leveraging Mimecast Cloud Archive, a market leading platform, Mimecast Case Review includes a redesigned interface and enhanced features. New benefits are engineered to include a more granular search, scalability, item level legal hold and rich dashboards and reporting for greater productivity for legal and IT teams. This new feature will enhance existing functionality and benefit all current and future Cloud Archive customers.

“In today’s corporate environment, e-discovery events are slow, inexact and create major headaches as legal and IT waste time trying to understand the results,” said Shane Harris, senior director of product management at Mimecast. “The addition of Mimecast Case Review will help ensure legal and IT teams can find the information faster via a more accurate search, which will lead to improved productivity and less wasted time by all parties involved in the process.”

Litigation affects organizations of all sizes, industries and regions. Often, IT and legal staff

are asked to respond to and manage multiple litigation events - creating challenges in the ability to scale human and technical resources. Internal investigations, subpoenas or being sued involves a discovery request of all relevant materials, including the proliferation of electronic data, that may be called into investigation during the legal matter. This, in addition to the emergence of data protection and privacy laws, such as GDPR and CCPA, is a challenge for any legal or IT team who then needs to sift through an enormous amount of data to identify relevant content. Deploying the right technical assets is essential in saving time, 46% of Mimecast archive customers save more than 10 hours a week on self-service search.

Mimecast Case Review is designed to contain a new, intuitive user interface that streamlines e-discovery via a powerfully integrated platform. Early case assessment is a crucial part of the e-discovery process, but it’s nearly impossible to accurately gauge risk at this stage when data is disorganized, Mimecast Case Review helps organizations keep their data organized from the very beginning, improving productivity and saving money and resources. Mimecast Case Review is engineered to provide a more

Shane Harris Senior Director, Product Management, Mimecast

accurate search due to its faceted search, search term highlighting and improved sort and filtering which will allow users to arrange results based on key metadata fields.

“The relevance of e-discovery has increased year over year, yet organizations are still outsourcing this vital task,” said Ryan O’Leary, Senior Research Analyst, Legal, Risk, & Compliance, IDC. “Having strong e-discovery and case review processes in-house helps reduce risks for organizations, allowing them to stay compliant while saving resources, budget, and ultimately strain on the legal team.”

A10 NETWORKS DELIVERS VIRTUAL DDOS DEFENSE SOLUTION Thunder Threat Protection System (TPS) enables service providers to build and operate elastic DDoS defenses with 100 Gbps in a single virtual appliance

A10 Networks announced it has delivered the industry’s highest-performance virtual DDoS defense solution with its software version of the Thunder Threat Protection System (TPS) solution, vThunder TPS. The enhanced vThunder TPS provides 100 Gbps throughput in a single virtual appliance and can be expanded to 800 Gbps with eight-way clustering. As a result, service providers can build elastic DDoS defenses that can be incrementally scaled during wartime when peak capacity is required. vThunder TPS is compact and efficient, allowing it to be deployed in next-generation mobile edge compute (MEC) environments, conserving space and power while providing powerful DDoS protection.

5G mobile operators and cloud service providers are increasingly moving from purpose-built hardware-centric infrastructures to be more agile and virtualized. These operators

need DDoS defenses that can keep pace with this movement toward elastic, virtualized private clouds. The transition to 5G makes this even more critical as operators need to be able to ensure the availability of business services against the potential for large DDoS attacks, particularly during high-visibility times like global sporting events and seasonal shopping spikes. DDoS attacks will only increase in severity as operators expand services to support IoT-driven energy, agriculture, transportation, healthcare and manufacturing. vThunder TPS provides operators a cost-efficient way to protect their networks and infrastructures without over-provisioning DDoS defense capacity. vThunder TPS provides customers with Cloud-ready DDoS Defense. Customers are able to gain deployment and operational flexibility with DDoS defenses that support major private cloud platforms including KVM, VMware ESXi and Microsoft Hyper-V. A high-performance 100 Gbps virtual appliance can scale to 800 Gbps with eight-way clustering to meet the performance needs of 5G mobile operators and cloud providers.

With A10’s FlexPool licensing, capacity can be scaled up in hours via license allocation rather than in weeks or months required for hardware purchasing, delivery and installation. Capacity can be scaled back down by reallocating licenses to other points of presence when intermittent demand subsides. A10’s subscription price model also provides lower start-up and upgrade costs.

When combined with the Orion 5G Security Suite, vThunder TPS provides high-performance DDoS detection and mitigation and protection against other threats across mobile and cloud network infrastructures.

ETISALAT JOINS FORCES WITH MICROSOFT TO ENVISION ‘TELECOMS PROVIDER PLATFORM OF THE FUTURE’

This partnership enables 5G powered by AI, public cloud and edge computing and facilitates delivery of next generation networks to regional customers empowering business and consumers

In a multi-year partnership, Etisalat has announced that it has teamed up with Microsoft to drive public cloud first strategy through a digital transformation program that enables Etisalat to build a digital platform infused with automation and AI providing a simplified network architecture and operations empowering Etisalat subscribers and improving customer experience.

“Etisalat and Microsoft embark together on a bold new digital transformation journey that will allow us to leverage our industry expertise to deliver the next generation of networks,” said Saeed Al Zarouni, Senior Vice President, Mobile Networks, Etisalat. “Keeping in line with our overall strategy and vision of ‘Driving the Digital Future to Empower Societies, we at Etisalat are committed to nothing less than the total transformation of the consumer and business customer experiences. Etisalat today has transitioned to a digital service provider – the provider of choice for digital services among enterprises and SMB customers, supporting them to monetise services to generate new revenue streams. Together with Microsoft, we are building the communications network of the future.”

Microsoft Azure will power the infusion of AI capabilities into Etisalat’s network by expanding Microsoft Azure solutions into the network, and for Etisalat’s new technologies like Multi-access Edge Computing (MEC) and Network Edge Computing (NEC). These will significantly speed up computing at the edge, which combined with 5G, will enable

new types of applications related to smart cities, autonomous systems, gaming, AR/VR, IoT, and vision computing solutions.

“Our partnership with Etisalat is further demonstration of the trust regional enterprises place in the intelligent Microsoft Cloud,” said Sayed Hashish, General Manager, Microsoft UAE. “Our mission is to empower every individual and organisation on the planet to achieve more. Etisalat’s digital transformation journey centres on a public-cloud-first strategy including network workloads. Its partnership with Microsoft is designed to merge its telecommunications capabilities with our intelligent cloud solutions, including artificial intelligence and self-healing networks.”

OMAN ICT GROUP AND IFS SIGN STRATEGIC PARTNERSHIP The strategic partnership is expected to create a path and provide a competitive IFS ERP solution into the Oman market while upskilling Omani consultants

provide the necessary technology inputs whenever and wherever required. The partnership with IFS is focused on bridging the gap between the way business is done and technology, while preparing for the changes that are taking place within the world of digital transformation. What is important is that IFS is able to provide flexible and tailormade solutions across a wide range of sectors including, Aerospace & Defense, Energy, Utility & Resources, Engineering, Construction & Infrastructure, Manufacturing and Service industries. This covers some of the most vital sectors in Oman.

IFS, a global enterprise applications company, has announced the signing of a new agreement with Oman ICT Group. The crucial partnership will help the Oman ICT Group achieve its key strategic objectives of developing the ICT sector for national advancement and includes Omanisation. Customers in Oman will now have a choice of an easy to deploy solution either on premise or in the Cloud and benefit from a low total cost of ownership. According to Said Al-Mandhari, CEO, Oman ICT Group, “Keeping pace with technological advancements is very important in ensuring that we are more effective and efficient in our operations. The strategic partnership with IFS goes beyond the commercial aspects and creates a new market for IFS. Simultaneously it also strengthens Oman ICT’s growth prospects by helping us capitalize on the international experience that IFS brings to the table. We are keen on serving our community to the best of our abilities and such partnerships are the need of the day.”

“On entering a new phase of expansion in the Middle East, IFS is very pleased to join hands with a premier entity such as Oman ICT Group who are instrumental in driving the ICT investments in the country. We will be focused on having intensive training programs at the initial stage to ensure that local Omanis have the right IFS skills.” said, Mehmood Khan, Managing Director and Vice-President for the Middle East and South Asia at IFS.

DEWA’S SAP RUNS AT MORO IN ONE OF THE WORLD’S LARGEST DATA MIGRATIONS IN THE UTILITIES SECTOR

Nearly 250,000 man-hours were spent, with more than 150 specialists from DEWA, Moro Hub, EY, SAP and Virtustream working on the project.

Dubai Electricity and Water Authority (DEWA) has migrated its on-premise SAP landscape to Data Hub Integrated Solutions LLC (Moro) to realise innovation, cost efficiency, scalability, speed, and resiliency. This is one of the world’s largest migrations for SAP HEC in the utilities sector. It is also one of the largest data migrations across all industries at the European, Middle Eastern and African (EMEA) level.

The project consists of two parts: the migration of on-premise landscape to SAP HEC and the managed services by Moro Hub. DEWA collaborated with Moro Hub and several international IT vendors including SAP, EY and Virtustream to complete the project. DEWA’s SAP landscape consists of 24 SAP modules including business-critical systems like Business Suite on Hana, CRM, SRM, PO, Business Intelligence, Fiori and complex integration along with external entities and third-party systems.

The move is one of the largest of its kind globally. The project transferred over 100 terabytes of data from 101 systems and tested more than 28,370 business transactions. This migration aims to offer better business support to all DEWA stakeholders; as Moro Hub manages all its information technology operations, IT support, data management, monitoring operational efficiency, maintaining the highest security standards and state-of-the-art technologies in data centres as well as providing support around the clock.

“The migration from on-premises to SAP HEC at Moro Hub is a qualitative shift in digital solutions. DEWA is proud to take the lead in this achievement, which aligns with its efforts in shaping and anticipating the future. This is in accordance with the UAE Centennial 2071 to make the UAE the best country in the world; the National Artificial Intelligence Strategy 2031; the Dubai 10X initiative, and the UAE Strategy for the Fourth Industrial Revolution, launched by His Highness Sheikh Moham

Saeed Mohammed Al Tayer MD & CEO, DEWA

med bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make Dubai a city of the future, putting it 10 years ahead of other global cities. It also supports the Dubai 2021 plan to position Dubai as the preferred place to live, work, and visit. DEWA supports the digital transformation in the UAE and consolidating the position of Dubai as a global digital platform. Moro’s launch is part of DEWA’s projects to use innovative solutions and technologies for different government organisations. This supports the National Innovation Strategy, launched by His Highness, to make the UAE one of the most innovative nations in the world,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“This project achieves DEWA’s vision as a globally leading sustainable innovative corporation and Moro’s strategic vision to be the most preferred choice and destination for the public and private sectors in the UAE and the region in terms of data storage and cloud-based digital service management. This enhances the integration of institutional operations, monitoring operations, providing the best suggestions for decision making, providing world-class high-quality services and multiple solutions in one place, thus enhancing customer experience,” added Al Tayer.

“The growing changes in DEWA’s technology requires harnessing all capabilities to innovate unconventional services that achieve the wise leadership’s directions in digital and smart transformation, which focus on quality, excellence and leadership. This enhances the competitiveness of the Emirate bringing it to the forefront of cities that not only foresee the future but also create it. We strive to provide innovative and smart services that save the time and efforts of customers and make them happy. We believe in the importance of innovation in creating sustainable solutions to challenges, keeping pace with global rapid changes and transform them into opportunities,” said Marwan Bin Haidar, Executive Vice President of Innovation and the Future at DEWA.

“Digital transformation and real-time solutions are optimizing DEWA’s costs, scalability, and customer experiences,” said Gergi Abboud, Senior Vice President and General Manager, SAP Middle East South. “We are exchanging global best practices in digital utilities for DEWA to reach visionary heights as a sustainable and innovative world-class utility. We will continue to support UAE Vision 2021’s government-led transformation agenda.”

“EY is proud to support DEWA’s migration to the SAP HEC Enterprise Cloud in Moro Hub. The volume and complexity of the project required a huge amount of coordination between various groups within DEWA to ensure a smooth transition for the business and its customers.” said Abdulaziz Al-Sowailim, MENA Chairman and CEO, EY.