High 5/2020 High Performers

Concern for the Individual • Customer Focus Fair and Equitable Service • Professional Service Effective Communication • Taking Ownership Timeliness • Teamwork • Great Service Recovery

High Five recognizes coworkers who make a difference.

Each day City of Concord coworkers are focused on providing the services needed to keep our community moving forward . We believe that coworkers who are delivering excellent service deserve timely and effective recognition by their team members, managers, and the community . We invite you to help us recognize one or more of our coworkers who have provided excellent service .

These nine principles help us deliver a high level of quality services.

There are three ways to submit your recognitions: • Call 704-920-6400 to submit your acknowledgment by phone . • Complete the online form at

concordnc.gov/high5

• Complete a paper form found one of the following public facilities: City Hall; Academy

Recreation Center; Brown Operations Center;

Concord Regional Airport; Fire Stations 3, 7, 8, and 9; Housing Department Office; Police

Headquarters; Rider Transit Center . The following members of Team Concord were recognized for going above and beyond in providing excellent customer service or for taking actions that best embody one of more of the city’s 9 Principles of Excellent Service . The High Performers were selected from among the High Five nominations received from April – June 2022 . Aviation ...............................................................Kristen Marckese City Manager’s Office..................... Katherine Ramirez Campbell Housing ........................................................................Dino Miller Human Resources..................................................... Sophia Davis Finance .........................................................................April Clark Parks and Recreation................................................... Tim Davis ....................................................................................Kasey Grayer .................................................................................. Kristen Hogue ......................................................................................Kate Wright Police Department............................................Curtis Cruz-Cline Water Resources..........................................................Kay Layton We believe members of Team Concord who provide excellent service deserve recognition by their team members, managers, and the community . Our employees are the city’s most valuable asset and each play a critical role in contributing to the attainment of the city’s goals and mission . Thank you, Team Concord! •

MANAGER'S NOTES continued from page 3 process through the end of this year and into the first quarter of 2023. It is our goal to publish an updated Plan by late spring of 2023 which will guide us for the next few years and serve as a blueprint for staff. As always, the fall brings a variety of activities and events for us all. The city’s annual Tree Lighting event is planned for Friday, November 18th with the annual Christmas Parade on Saturday, November 19th. Please be patient with us as the footprint for these events will be slightly altered due to the Streetscape project in Downtown. This will be true for this year and 2023, but we are hopeful the Streetscape will be completed by 2024’s events and we can reestablish a more permanent footprint for events in Downtown Concord. Thank you for trusting in Team Concord each day to provide you with excellent services. If we can assist you, please reach out to us and let us know how. We welcome feedback as we continuously strive to improve our relationship with you. •