2011 Annual Report to the Community by City of Fayetteville

City of Fayetteville, North Carolina, USA | www.cityoffayetteville.org

City of Fayetteville 2011 | Annual Report to the Community

Vision, Mission, and Core Values • The City of Fayetteville is a great place to live with a choice

of desirable neighborhoods, leisure opportunities for all, and beauty by design.

VISION 2025

• Our City has a vibrant downtown, vibrant major corridors,

the Cape Fear River to enjoy, and a strong local economy.

• Our City is a partnership of citizens with a diverse culture

and rich heritage, this creates a sustainable community.

• The City government provides services that make Fayetteville a better place for all. • The City government is financially sound and provides a full range of quality municipal services that

MISSION

are valued by our customers and delivered by a dedicated workforce in a cost-effective manner. • The City has well-designed and well-maintained infrastructure and facilities.

• The City engages our citizens and is recognized as a state and regional leader. We, the Mayor, City Council, managers, supervisors, and employees SERVE with: Responsibility, Ethics, Stewardship, Professionalism, Entrepreneurial Spirit, Commitment, and Teamwork to safeguard and enhance the public trust in City government.

CORE VALUES R.E.S.P.E.C.T.

Senior Management Team

City Goals 2015

Dale Iman, City Manager Karen McDonald, City Attorney Kristoff Bauer, Assistant City Manager Doug Hewett, Assistant City Manager

Revitalized Downtown – A Community Focal Point

Greater Tax Base Diversity – Strong Local Economy

Government –

GOALS 2015

Service Delivery

Tom Bergamine, Police Chief Dwayne Campbell, Chief Information Officer Jerry Dietzen, Environmental Services Director Michael Gibson, Parks & Recreation Director Craig Hampton, Special Projects Director

Greater Community Unity – Pride in Fayetteville

Randy Hume, Transit Director John Kuhls, Human Resource Development Director Benjamin Major, Fire Chief Ron McElrath, Human Relations Director

Growing City, Livable Neighborhoods – A Great Place to Live

More Attractive City – Clean and Beautiful

Victor Sharpe, Community Development Director Scott Shuford, Development Services Director Lisa Smith, Chief Financial Officer Russell Thompson, Engineering & Infrastructure Director Brad Whited, Regional Airport Director

Cover photo: Aerial photo of North Carolina Veterans Park in downtown Fayetteville, NC This report was prepared by the City of Fayetteville Corporate Communications department

Demographics D 1762 208,291 [1] 29.8 [2] $43,284 [2] $116,000 [2]

Se Settled Estimated Population Es Median Age M Median Household Income M Median Value of Owner Occupied Housing Unit M

Employment Status E One of the most diverse cities in the United States of America, Fayetteville has many awards to its credit and activities for citizens citizens. Fayetteville has won three All-America City awards and honors for the City song "My Hometown Fayetteville" and City television show "Kaleidoscope." Fayetteville also has numerous historic sites, seven museums, three colleges and universities, multiple entertainment venues, a historic downtown, and award-winning golf courses. Proximity to Fort Bragg and Pope Army Airfield contributes greatly to the City’s economy and diversity. Immaculate parks and lively recreation centers offer citizens the chance to experience the outdoors or work on their jump shot. Plus, if you're looking to travel, Fayetteville Regional Airport and Interstate-95 give city residents many destination options, allowing you to drive or fly to the largest cities on the east coast in a matter of hours. Fayetteville is conveniently located within a two-hour drive from the beach and is only a four-hour drive to the mountains. Its central location affords citizens opportunities for daytrips to the coast and weekend getaways to the Blue Ridge mountains.

67.4% [2] 14.5% [2] 27.4% [2] 9.4% [3] 9.5% [3]

In Labor Force In Armed Forces Government Workers City Unemployment Rate State Unemployment Rate 1. State Demographers Certified Estimate, 2011 2. U.S. Census Bureau, 2006-2010 American Community Survey 3. Employment Security Commission, Labor Market Data, November 2011

City of Fayetteville’s Major Employers Cumberland County Schools 6,782 U.S. Dept. of Defense (Civil Service, Nonappropriated and Contracts) 5,958 Cape Fear Valley Health System 4,850

Number of City Employees

Walmart 3,448 Goodyear Tire and Rubber Co. 2,650 Cumberland County 2,486 City of Fayetteville 1,967 [1] FTCC 1,400 State of North Carolina 1,193

Public Safety 60.3% Transportation 12.3%

Veterans Administration 1,013

Environmental Protection 10.3% Parks & Recreation 8.4% Support Positions 7.4% 1. Number includes Public Works Commission (PWC) employees.

Economic & Physical Development 1.3%

The largest percentage of City employees work for the Police and Fire departments, followed by Transportation, Environmental Protection, and Parks & Recreation. Each of these categories, which include police and fire protection, transit, airport, solid waste and recycling, stormwater, and parks and recreation, involves citizen services that directly impact the quality of life in Fayetteville.

This chart shows the top 10 employers in the City of Fayetteville. It is clear that the Department of Defense has a huge impact on Fayetteville’s economy, however the illustrated number does not indicate the number of citizens who are employed by the Armed Forces, which is 22,135, according to the U.S. Census Bureau 2006-2010 American Community Survey. Walmart’s illustrated number includes area retail locations, as well as the Walmart Distribution Center located within city limits. Source: City of Fayetteville Comprehensive Annual Financial Report 2010

City of Fayetteville 2011 | Annual Report to the Community

FY2011 Revenues

Ad Valorem Taxes 43.7%

FY2011 Expenditures by Service

Intergovernmental 38.4%

Public Safety 50.5%

Transfers 7.8%

Other Appropriations 14.9%

Functional Revenues 4%

Support Staff 9.3%

Fund Balance 2.2%

Parks & Recreation 9.2%

Other Revenues 2.1%

Transportation 7.9 %

Other Taxes 1.8%

Environmental Protection 6.7%

The largest contributor to fiscal 2011 revenues was ad valorem taxes, or property taxes. Intergovernmental revenues include funding from federal, state, and local governments, to include Cumberland County and the Public Works Commission.

FY2011 Revenues vs. Expenditures

Economic & Physical Development 1.5%

Public safety makes up a large chunk of the City’s expenditures, because it is a crucial quality of life service. As of July 11, 2011, the Police department was at 100% strength. Other appropriations and support staff are the second and third highest expenditures by service. Parks and recreation and transportation services are also well represented in fiscal 2011 expenditures.

$180,000,000

FY2011 Expenditures by Object

Operating 14.8%

Expenditures $173,917,357

$90,000,000

Revenues $173,917,357

Personnel 60.9%

Other Charges 11.6% Professional/ Contract Services 8.9% Capital 3.8%

The City of Fayetteville is required to adopt an annual balanced budget. The City has a long history of providing an exemplary level of service to its citizens while operating within its means.

The most important resource in providing services is personnel. Operating expenditures, other charges, and professional/contract services follow personnel in percentage of expenditures.

Certificate for Excellence in Financial Reporting In 2011, the City’s Finance department received the Certificate of Achievement for Excellence in Financial Reporting for its Comprehensive Annual Financial Report (CAFR) for the fifth year in a row. The Certificate of Achievement is the highest form of recognition in the area of governmental accounting and financial reporting, and its attainment represents a substantial accomplishment by a government and its management. The award is bestowed by the Government Finance Officers Association of the United States and Canada. The Government Finance Officers Association is a nonprofit professional association serving approximately 17,500 government finance professionals with offices in Chicago and Washington, D.C. The CAFR was judged by an impartial panel to meet the high standards of the program, including demonstrating a constructive “spirit of full disclosure” to clearly communicate its financial story and motivate potential users and user groups to read the CAFR. The City of Fayetteville’s Finance department has developed a proven reputation for a high aptitude in solid financial reporting. However, being recognized for the most recent CAFR is particularly significant as it is a 200-page financial report and was, for the first time, prepared completely in-house by the staff of the Finance department. City of Fayetteville 2011 | Annual Report to the Community

Disaster Preparedness ss Aids Tornado Recovery ry Efforts The spirit of the All-America City of Fayetteville was tested, d, and its staff members’ character, hard work, and resiliency were neverr more evident than on April 16, 2011, when a Category EF-3 tornado toree through Fayetteville and Cumberland County. The disaster devastated ated over 1,200 homes and businesses throughout the community, y, primarily in the Yadkin and Reilly Road and Andrews Road and Ramsey Street treet areas in northern Fayetteville. Touchdown occurred at approximately 3:45 p.m. and thee first call for emergency services through the City’s Communications Center came in at 3:49 p.m. The City’s Public Safety officials responded in force to assist the citizens of the community impacted by the storm. Thee County’s Emergency Operations Center (EOC) was operational and d iin contact with ih the Fayetteville Fire and Emergency Management department beginning at 10 a.m. on April 16.

As the response and recovery efforts progressed, the major departments within the City of Fayetteville took action to provide services to the citizens of the community. Requests for mutual aid, state, and federal assistance were coordinated in order to protect and provide for the health and welfare of the Fayetteville community. Search and rescue operations were initiated, routes of egress were cleared, and storm debris was removed from public property. The Fayetteville Police department setup command posts just outside of affected areas to help assist homeowners and tenants, and to restore safety and order. Transit buses assisted with transporting citizens to shelters and collection points. City trucks removed downed trees and other debris from streets in just over 24 hours time, to make the streets passable. The City’s debris contractor, who was selected in 2008 for deployment in the event of a natural disaster, was contacted and brought in for cleanup.

Public information personnel staffed the joint City and County EOC to setup press conferences, write media releases, and distribute flyers to affected areas. Various shelters were setup at recreation centers and churches and many organizations, facilitated by the American Red Cross, pitched in to help citizens in the community. Arrangements were made for the delivery of water and ice to the impacted areas. Gov. Beverly Purdue and other elected officials toured the affected areas to assess damage. A disposal site was selected at Ben Martin Elementary School, which was ravaged by the storm, for vegetation dropoff and mulching. The City’s Human Resource Development department coordinated efforts to check on City employees and their families.

The overall response and recovery efforts of the City of Fayetteville and Cumberland County were successful. Much credit for the immediate successes of departments can be attributed to internal preparedness and training. Following the tornado, an after-action review was held, in which successes and areas for improvement were identified. After a quick response to the storm, the City received praise from the local media and citizens for being ready to answer the call of a community in distress.

City of Fayetteville 2011 | Annual Report to the Community

Fayetteville Named All-America City After a spirited, patriotic presentation that featured marching, singing soldiers from the 82nd Airborne All-American Chorus, the City of Fayetteville was selected on June 17, 2011 in Kansas City, Mo. as an All-America City Award winner by the National Civic League for the third time in its history. A delegation of approximately 60 people, including local officials and children, described to a panel how Fayetteville has shed its former “Fayettenam” image and become a cleaner, thriving community with a strong economy. Also a winner in 1985 and 2001, Fayetteville was one of 26 finalists in 2011. The All-America City competition recognizes civic activists and community problem-solvers. To be selected as a finalist, the City completed an application that displayed civic engagement and collaboration, a community-wide effort for inclusiveness, and creative leveraging of resources to complete projects that have had a dramatic impact in the community. Specifically, the application highlighted how Greater Fayetteville Futures, a community-wide initiative, brought together hundreds of Fayetteville’s citizens and transformed the community’s vision into innovative projects. Through the effort, committed volunteers collaboratively planned and rallied together, moving Fayetteville forward. The City’s application also focused on how it has improved its image and embraced the military, and how proud it is to be home to the world’s most elite military force at Ft. Bragg. The application also discussed how the city has been energized by Base Realignment and Closure (BRAC) decisions that have brought FORSCOM and USARC, more residents to the region, and community initiatives, including: The Army’s Army, “America’s First Military Sanctuary Community,” 31 Day Salute program, and the Society of Patriots.

The City’s submission also highlighted how leaders quickly moved to consolidate the community’s economic development efforts in a concerted effort to leverage the economic engine of the military presence. Fayetteville has seen explosive growth in the local economy. Average income rose by 4.7 percent in 2010, the second highest increase in the nation. Soaring from 80th to 18th in three years, Fayetteville was cited in the 2010 Milken Institute’s “Best Performing Cities Index,” which measures economic strength. Additionally, the City focused on how the community has embraced the Reading Rocks! program to benefit Fayetteville’s youth. Reading Rocks! is one of the largest events in Cumberland County, with a walkathon that has raised more than $800,000 over five years to support purchases of books and e-books for more than 52,000 students in Cumberland County schools. In Kansas City, before a national panel of judges, Fayetteville’s presentation focused on its strong economy and housing market, how the community has supported increased literacy through the Cumberland County Schools’ Reading Rocks! program, and how the City has developed solid ties with the military. Also discussed was how Fayetteville has responded to changes resulting from BRAC. Delegation members held up prop dollar signs and gave several examples of large investments in the community. “Cha-ching!”

The 82nd Airborne All-American Chorus began the presentation by marching and singing “All the Way Fayetteville,” to which panel members and competing delegations gave a standing ovation. Following questions from the panel, the chorus marched and sang again. The City also won the All-America City video competition. Fayetteville’s video, “From “Fayette-nam” to “Fayette-now,” illustrates how far Fayetteville has come since the 1970s. The video shows what Hay Street was once like, filled with strip clubs and dilapidated buildings. That was “Fayette-nam.” Today, “Fayette-now” has a new face with a revitalized downtown, new restaurants, the Airborne & Special Operations Museum, North Carolina Veterans Park, and other museums and downtown residential options. City of Fayetteville 2011 | Annual Report to the Community

NC Veterans Park Opens with Heroes’ Welcome

From the soils of North Carolina, you left your families and homes with purpose to serve your country. The people of North Carolina honor your service and welcome you home. - NCVP Storyline

A Dream Fulfilled The North Carolina Veterans Park (NCVP) was made possible by a $13.7 million appropriation from the North Carolina State Legislature. The park was first suggested by the N.C. General Assembly over a decade ago. Former N.C. Sen. Tony Rand championed efforts for the park by sponsoring a bill for park funding, which was approved in July 2008. Ground was broken for the park in February 2010. The connector walk between the Airborne & Special Operations Museum (ASOM) and the NCVP Visitors Center was the first construction project related to the park to be completed. LeChase Construction was hired as the contractor and worked diligently with talented craftsmen to ready the park for its July 4, 2011 opening. Thousands of spectators attended the opening ceremony and ribbon cutting. 7

Dedication Ceremony The park’s story line was in full, patriotic display when the park opened July 4, 2011 in Fayetteville. The NCVP is the first state park in the country that honors all military veterans past, present, and future. NCVP tells the story of a veterans’ journey before, during, and after service. Each military branch was represented in the dedication ceremony, which featured numerous officials and veterans organizations. Fayetteville Mayor Tony Chavonne and Gov. Bev Perdue provided remarks. A ribbon cutting was held following the ceremony. Once the ribbon was cut, visitors listened to the 82nd Airborne Division’s All-American Chorus perform in the park’s amphitheater. Additionally, visitors enjoyed the beautiful venue, which incorporates many natural and architectural elements that represent the state. Symbolic features pay homage to the veterans from all 100 counties of North Carolina and represent the citizens who have supported them.

City of Fayetteville 2011 | Annual Report to the Community

Visitors Center

Reflection Garden R Th Reflection Garden is symbolic of “life after service.” It gives visitors and The veterans an opportunity for quiet reflection. ve

Camaraderie Plaza and Community Lawn C A important to the park’s story are two gathering places that invite Also visitors to come together and acknowledge veterans. Camaraderie Plaza is vi an amphitheater that allows the community to welcome home and celebrate veterans. The Community Lawn is a large garden space for casual ce relaxation and formal ceremonies or planned events. re

The 3,500 square foot Visitors Center anchors the park and includes a the Service Ribbon Wall, representing every service medal awarded since th he 33,500 Civil War, as well as a chandelier made from 33,50 00 dog tags (service member identification tags). There is also an interactive allows ractive globe that allow ws visitors to pinpoint a location and learn about thee heroic North Carolinaa military-connected events that happened there.

Community Plaza The Community Plaza represents “life before service” vice” and features the Oath O of Service Wall with 100 bronze castings of veterans’ each ans’ hands, one from ea ach North Carolina county. Another highlight of the Community Plaza is thee Community Columns, each adorned with the names Carolina mes of two North Caro olina counties and hand castings of four civilians from each county, represent representing ting those who have supported veterans.

Visual Art Pieces

Th artwork of the NCVP includes two art pieces made by veterans. The Seven art pieces constructed from decommissioned military materials are Se displayed in the Artifacts Gallery. The pieces symbolize commitment, di courage, dedication, heroism, sacrifice, service, and honor. co While the NCVP’s visitor’s center is open Tuesday through Saturday, 10 a.m. W until 5 p.m., and on Sunday, from noon until 5 p.m., the park’s outdoor un exhibits are always accessible. Admission is free. ex For more information, visit www.ncveteranspark.org. Fo

Service Plaza The Service Plaza represents “life during service.” The Patriot Wall includes a moving water wall to depict the action and excitement of a military career. The central part of the Patriot Wall is the Reflection Wall, constructed of reflective stainless steel that mirrors the images of visitors. The Pride and Purpose Tower is a steel and granite tower rising from a pool of water. The tower features special effects lighting and a light cannon to mark special occasions or welcome home troops.

City of Fayetteville 2011 | Annual Report to the Community

About Parks & Recreation Parks & Recreation staff maintains approximately 130 facilities in Fayetteville and Cumberland County. The staff mows rights-of-way and 45 to 50 acres of City/County owned lots, as well as provides landscaping services at numerous parks and recreation centers. For more information, visit www.fcpr.us.

Construction Growth

Franklin Street Parking Deck

Strong Economy, Strong Growth The City of Fayetteville reaped the benefits of having a strong economy during lean times in 2011. The previous year, 2010, saw the highest hest revenue from construction fees and total construction valuation on since 2006, but figures for 2011 surpassed 2010 total valuation and revenue. evenue.

One of the most important construction projects of 2011 was the building of the Franklin Street Parking Deck, which is set to open in downtown Fayetteville in early 2012. The City has worked diligently toward further increasing available parking in the downtown area.

The City of Fayetteville experienced a healthy increase in construction truction growth for the year. The total valuation of newly constructed property in 2011 was $353,937,603. The value of construction is based on a square foot cost formula by construction type. The City’s construction numbers are an illustration of the City’s success. Not only has Fayetteville’s construction total valuation increased ed by more than 50% since 2009, it has done so during a national recession. n.

Yearly Value of Construction

$353,937,603 T completion of the new parking deck on Franklin Street has been The eeagerly anticipated by businesses and consumers alike. The construction of the parking deck is a proactive approach to the growth of downtown. o TThe 298-space parking deck is attached to the Robert C. Williams Business Center and features two electric car charging stations. Citizens will have C to pay during business hours to use the deck, but spaces are ffree after d b h h d kb f 5 p.m. and on weekends. The project is a partnership of the City, Cumberland County, and Public Works Commission.

$265,782,129

$177,148,176

Rebuilding West Russell Street

2009

2010

2011

After months of hard work and attention to detail, a newly resurfaced and repaved West Russell Street in downtown Fayetteville had a ribbon cutting re e aand grand re-introduction on Friday, Aug. 26. an Structurally, it is a brand new street and the partnership between the NC SSt Department of Transportation, the City, and PWC has provided citizens with D a better means of travel. Utilities were moved underground by PWC and the City installed brick paver sidewalks and decorative street lighting to improve C the aesthetics of the corridor. th

D Downtown Code Enforcement In downtown Fayetteville, more compliance has been achieved. Code Enforcement staff has received high praise from the Historic Resources En Commission for their work downtown. Co Downtown is the symbolic “face” of any city, intended as a gathering place D for residents and visitors. Downtown Fayetteville is experiencing dynamic fo changes, with exciting new residential developments and revitalized ch businesses. b 9

City of Fayetteville 2011 | Annual Report to the Community

Code Enforcement

Redevelopment Efforts

Code enforcement efforts go a long way in providing a safe, attractive city in which people can live and companies can do business. The staff’s commitment to improving the City’s appearance is evidenced by the dramatic increase in the past few years of the number of code enforcement violations.

The City contracts with the Fayetteville-Cumberland County Chamber of Commerce, who, in 2011, drafted a plan of action for redeveloping Murchison Road and marketing the HOPE VI business park on Gillespie Street. The business park is a $1 million investment that is part of the HOPE VI public housing project in the Old Wilmington Road area. Murchison Road is a crucial gateway to the City as it will soon be the primary access point for civilians from north Fayetteville, due to the closing of Bragg Boulevard for military traffic. Fayetteville State University, which is operated by the University of North Carolina system and plays a significant role in developing the city and region’s workforce, is a hub of activity on Murchison Road.

Code Enforcement Violations 9,476

10,000

9,704

The City has already been effective in the corridor development of Ramsey Street, with the addition of new medians to improve safety and aesthetics. Landscaping and new sidewalks are also part of the Ramsey Street corridor development project.

8,000

6,000

Rezoning

5,258

In another City development project, requests for zoning changes around Cape Fear Valley Medical Center, which were deferred prior to adoption of a hospital area land use plan, are being processed under the plan and overlay development standards. The approved plan guides decisions for future development and redevelopment.

4,000

2,000

2009

2010

2011

Jumping from 5,258 citywide violations in 2009, to 9,476 in 2010, and 9,704 in 2011, the code enforcement staff has done a tremendous job of holding owners accountable, and therefore promoting the safety of citizens. Code enforcement aims to address issues early-on, while problems are less expensive to fix, helping residents to avoid more costly issues further down the road and instilling pride in the community.

The requested zoning changes around the hospital must also comply with a newly adopted Development Code, which is Chapter 30 of the City’s ordinances. While the adoption of the Development Code was a long and difficult process, the long term effect of the code is a necessary growing pain for a growing city, which will provide long term benefits.

Removal of Dilapidated Structures (VOC) paints and supplies.

Sustainability Plan.

Also Als Al A so pertinent perrtin pe ineent tto o ffuture utur ut uree development devvel de elo opm pmeent is the the stance staanc st ncee the the City Cityy has has taken take ken n on on reducing often redu e cing dilapidated structures, which are ofte f n a drain on public resources, and had an nd a deterrent for investors. As of Dec. 15, 2011, the Cityy ha d 16 properties demolished by City Council action, seven demolished through the Community Development Acquisition and Demolition Program, and 16 demolished by property owners.

City of Fayetteville 2011 | Annual Report to the Community

Connections Made

Mall Transfer Center

The City of Fayetteville made considerable efforts in 2011 to better connect with its citizens on a variety of levels.

FAST Improvements

In 2011, FAST and Cross Creek Mall partnered to provide customers an improved, safer transfer center. Cross Creek Mall’s partnership with FAST represents a unique public-private venture that benefits a large number of citizens. As part of a three-phase project, which Cross Creek Mall is undergoing to improve vehicular traffic, congestion, pedestrian safety, and customer experience, the transfer center was paid for in full by Cross Creek Mall. Four buses visiting Cross Creek Mall every hour between 5:30 a.m. and 10:20 p.m., for a total of 17 times a day, presented a challenge for customers entering the Food Court. The transfer center has improved overall customer experience and pedestrian safety. The project included removing asphalt, installing concrete bus pads and curbs, and painting crosswalks. The transfer center is comprised of four Americans With Disabilities Act (ADA) accessible bus shelters with four benches.

Sidewalk Additions The Fayetteville Area System of Transit (FAST) implemented evening bus service improvements on routes 5, 8, and 15. FAST operates 12 bus routes and a paratransit system for the handicapped. FAST utilizes 17 buses and d 10 paratransit vehicles daily. Thanks to implementing improvements that at are outlined in the system’s Transit Development Plan, FAST has increased sed ridership by 53.8% since 2008. Ridership in 2011 topped 1.5 million.

Sidewalk was added or worked on along Ramsey Street, Reilly Road, near Lake Rim Elementary School, Cliffdale Road, Murchison Road, Russell Street, Lake Valley Drive, and Walter Reed Road. Staff also completed a sidewalk inventoryy to track p projects. Sidewalks help j p with handicap p accessibility; better connect residents to FAST service, shopping centers, places of work, places of worship, and healthcare facilities; and provide more opportunities for exercise.

Bikeway and Pedestrian Connectivity B

Yearly FAST Ridership 2,000,000

1,558,466 1,500,000

1,294,778 1,013,269

1,079,341

1,000,000

T City Council approved the Fayetteville Area Metropolitan Planning The Organization (FAMPO) bikeway and pedestrian connectivity plan. O

Blount’s Creek Trail B

500,000

2008

2009

2010

2011

Blount’s Creek Trail is a part of the HOPE VI redevelopment project and, in Blount’s 22011, 011, a portion was completed to run from the intersection of Vanstory and Cool Spring streets to Campbell Avenue. The trail is paved with pervious concrete and features lights along its path, which is currently 1/4 mile long. A gazebo sits near the trail's parking lot on Vanstory Street. The trail is about a block away from the Fayetteville Community Garden and will eventually extend toward Russell Street.

City of Fayetteville 2011 | Annual Report to the Community

River Trail Phase II, III, and Linear Park City staff and a contracted structural engineer worked on the design of the second phase of the Cape Fear River Trail. The second phase will eventually link to Cross Creek Linear Park, which this year had work completed along Cool Spring Street, near the cemetery on Lamon Street, and near the Parks & Recreation maintenance building. Work that was completed on Linear Park in 2011 was a part of phases 3a and 3b, which will tie into the previously completed phase 4 in 2012. Once the connection is complete, citizens will have the oppourtunity to walk along a scenic route all the way to the Riverside Dog Park, located at 555 N. Eastern Blvd. The River Trail currently runs from the Jordan Soccer Complex to Clark Park.

Parks & Recreation Text Updates In 2011, Fayetteville-Cumberland Parks & Recreation began offering a free text service to notify citizens of rainouts or other important alerts. The text service is free and easy to use. To sign up, residents can text FCPRD to 84483 (for senior citizen’s information, text Senior to 84483; for Tokay Senior Fitness Center, text Tokay to 84483; for Gilmore Therapeutic Recreation Center, text Gilmore to 84483).

911 Call Center Consolidation The City and County continued to work toward their goal of consolidating each organization’s 911 call center to increase effectiveness in handling emergency calls for service. In 2011, the City’s Communication Center went operational utilizing Emergency Medical Dispatch, which was the final module of three dispatch certifications (the previous two were Emergency Police Dispatch and Emergency Fire Dispatch). “CAD to CAD,” a project which connected the City’s and the County’s Computer Aided Dispatch systems, was successful and has proven to be an effective resource in streamlining the transfer of calls to the County’s 911 call center. County and City Information Technology departments are meeting to discuss the next phase of consolidation, which is the sharing of one CAD system. The ultimate goal of the collaborative consolidation is to further reduce response times.

Social Networking The City launched Facebook and Twitter social media pages to better inform citizens of everything from road closings to event reminders, while also posting media releases, videos, photos, job postings, and other breaking news. Information is posted here first, so for those who like to know first, this is the perfect platform for them to stay informed.

City Council Meetings on YouTube City Council meetings air live on Time Warner Cable Channel el 7 at 7 p.m. on the second and fourth Mondays of the month, and for playback layback the following Wednesday at 10 p.m. Toward increasing accessibility bility for all citizens, recordings of Council meetings are now available for or view on the City’s website via YouTube (available for view on Internet et enabled televisions, home computers, and mobile devices). Citizens may access archived meetings online by logging onto www.cityoffayetteville.org teville.org and clicking on the City Council Meetings link on the left hand nd side of the page.

City of Fayetteville 2011 | Annual Report to the Community

Making Fayetteville a Sustainable City The City of Fayetteville continues to work on sustainability projects to lessen its impact on the environment. With the curbside recycling program and Sustainability Master Plan serving as catalysts for the steps the City has taken, 2011 was a busy year in sustainability efforts.

Car Charging Stations An electric car charging station was installed in the parking lot of the Fayetteville Area Transportation & Local History Museum Annex at 302 Russell St. The City currently does not charge for using the station. Two additional stations are scheduled to be installed in the Franklin Street Parking Deck.

Multifamily Recycling The Cityâ&#x20AC;&#x2122;s Multifamily Recycling Ordinance was enacted in August 2011. The Environmental Services department met with recycling haulers and property managers of multifamily units and placed information on the City website to help people to be informed and prepared. The ordinance pertains to housing areas that have more than seven units and includes apartments, condominiums, town homes, and mobile home parks. Overall, in fiscal year 2011, the City collected 8,730 tons of recyclable materials. Recycling service was added on City holidays. The City partnered with Fayetteville Beautiful and Sustainable Sandhills for the first ever electronic waste drive, and rain barrel and compost bin sale, collecting 28,000 p pounds of electronics.

Also toward decreasing the negative effects of driving on our environment, the City added five additional intersections to the network of those that are monitored by traffic cameras. Such cameras aid in the timing of traffic signal controls helping to reduce idling time while minimizing congestion.

g Retrofits Lighting In 2011, LED lights were installed in the NCVP and along Bragg Boulevard, adjacent to the park. The City is planning to replace lights in the Amtrak parking lot with LEDs as well. City staff has also added motion sensor lights in several City buildings. Council adopted the Uniform Street and Thoroughfare Lighting Ordinance to establish uniformity in residential street light placement, specifications, and billing.

Green Architectural Architectural Design The NCVP Vi Visitors isitors Center is a green building, as it is LEED Silver equivalent.

Big Belly Bi B ll Solar S l Compactor Compactors C rs rs Four Big Belly solar compactors were installed in downtown Fayetteville to dispose of recyclables and trash. Each Big Belly solar compactor uses solar energy to compact trash and actually cuts public garbage collection emissions by up to 80 percent, because it has five times the capacity of a regular trashcan.

Supporting Local Growing The Fayetteville Community Gardens, located in the Old Wilmington Road area, expanded in 2011, giving local gardeners more opportunity to grow their own plants, fruits, vegetables, and a chance to socialize with other gardeners. The Community Garden is a partnership with PWC and the Sandhills Area Land Trust. The Fayetteville Area Transportation and Local History Museum provides space in the Museum Annex parking lot for the Fayetteville Farmers Market. Citizens craving local produce frequent the Farmers Market, which also brings more people downtown.

City of Fayetteville 2011 | Annual Report to the Community

Certified Green Airport

Energy Efficient Heating and Air

With the Environmental Services Department nt g receiving certification in 2010, it was exciting to have the City’s sustainability initiatives recognized again, when the Fayetteville Regional Airport was named a Sustainable Sandhills Certified Green Business.

City Maintenance staff has installed energy efficient heating and air units at the Parks & Recreation administrative building on Lamon Street, and installed cool roofs at Fire Station 4, Massey Hill Recreation Center, and at a City-owned building, located at 725 W. Rowan St. Energy efficiency retrofits were performed on some low-income housing in the city, through an FHA and HUD program.

Along with requirements for stormwater and hazardous waste disposal, the staff of the Fayetteville Regional Airport utilizes green cleaning supplies, provides numerous recycling receptacles in public areas, and even keeps outdoor smoking areas and cigarette butt receptacles looking tidy. Staff is now using two electric carts to reduce the use of gas powered vehicles and expects to receive delivery of two more electric carts in 2012. Airport maintenance staff has installed computerized control systems for the terminal’s central boilers and air conditioning compressors, as well as a lighting control system for the lower and upper levels of the main terminal building. Staff has converted lighting to high efficiency fluorescents and exit signs to LEDs, which provide cost and energy efficiencies. Airport appliances are Energy Star rated and timers have been placed on electronics that are not frequently used. When remodeling, Airport personnel used low Volatile Organic Compound (VOC) paints and supplies.

Energy Consumption Database

In 2011, Fayetteville Regional Airport serviced three major airlines, including U.S. Airways, Delta, and American Eagle, and served a 12-county 12 county area. The airport also services general aviation and offers ground transportation. In 2012, a U.S. Airways roundtrip direct flight to Washington, D.C. is scheduled to begin in March. More Airport information can be accessed at www.flyfay.com.

Thermal Window Film Thermal window film was installed in the Fayetteville Regional Airport main terminal to reduce its air conditioning usage by up to 30 percent during warmer months. Internal building temperatures have been known to drop the same day solely due to thermal film installation, as the window film cuts out approximately 90 percent of infrared rays. The project was funded by the City’s Energy Efficiency and Conservation Block Grant (EECBG) awarded to the City by the U.S. Department of Energy.

City of Fayetteville 2011 | Annual Report to the Community

Environmental Services staff has worked on a database for City-owned facilities that shows the buildings’ energy consumption and allows personnel to track and compare information. The City’s Sustainability Engineer is also working on benchmarking which buildings to use for comparisons. The engineer makes recommendations to reduce energy consumption and looks for inexpensive alternatives that allow the City to receive a quick return on its investment. Staff had two energy efficiency interns in 2011, who helped with City building energy assessments. Personnel also checked buildings’ utility bills and rate schedules to ensure appropriate billing. Electric rate changes for ball field lighting yielded a savings of more than $12,000 per year. And an identified opportunity for improvement in transformer installation at Fire Station 6 yielded a $17,000 credit.

Revolving Doors With funding from the EECBG, five revolving doors were installed at five different recreation centers throughout the City, including Kiwanis, Smith, Cliffdale, College Lakes, and Westover. The revolving doors’ primary energy efficiency comes from the reduction of lost cooled or heated air, thus decreasing energy consumption for the building. building For more information about the City’s sustainability efforts, log onto http://www.ci.fayetteville.nc.us/environmental services// and click on Sustainability Plan.

2011 Awards/Recognitions 2011 All-America City Award Awarded by the National Civic League (NCL). Fayetteville won the All-America City Award for the third time (1985, 2001, 2011) Also awarded by the NCL, Fayetteville won the 2011 All-America City video competition for its video “FayetteNAM to FayetteNOW” The City’s All-America City delegation coordinated a soldier and airmen care package effort with other cities at the All-America City Awards event. The boxes were shipped from Kansas City directly to 250 soldiers and airmen serving our country overseas

International The Fire and Emergency Management department (FFD) received Accredited Agency status with the Commission of Fire Accreditation International (CFAI) for meeting the criteria through the CFAI’s selfassessment and accreditation program. The FFD is one of 148 agencies to achieve Internationally Accredited status with the CFAI and the Center for Public Safety Excellence, Inc. International City/County Management Association (ICMA) recognized City Manager Dale Iman for 35 years of public service. The award recognizes and celebrates ICMA members' dedication to public service and professional management at the local level. Assistant City Manager Doug Hewett was selected by the International City/County Management Association (ICMA) as the 2011 recipient of The Ferguson Group scholarship to the Harvard Kennedy School (HKS) Senior Executives in State & Local Government Program

National Jubilee House, now a 5,000 square-foot, three-story home for homeless female veterans. First Lady Michelle Obama visited the building site to show support as a part of her new Joining Forces initiative. The Fayetteville episode was said to have been selected for the two-hour season premiere aired in September because of the vast community participation, which included nearly 4,000 volunteers putting in more than 33,000 hours of work on the project. A special viewing party was held the night of the show at Fayetteville State University’s Capel Arena Fayetteville was named a Tree City USA by the Arbor Day Foundation The Fayetteville Police Department received the Certificate of Meritorious Accreditation from the Commission on Accreditation for Law Enforcement Agencies. The certificate recognizes Police departments that have received accreditation for 15 or more years Fayetteville Police Lt. Mike Ruff won the "One Man Army" competition, a show on the Discovery Channel. Ruff’s competition included a former Navy SEAL, a former Marine, and an Israeli commando 15

New York Fire Department Engine 343, also known as the “Engine Company for the Fallen,” was shown in September at Fayetteville Fire Station 5. Engine 343 is a commemorative truck restored as a way to the Twin Towers attack. Engine 343 has local ties to Fayetteville. Lt. Jackie Lee of the Fayetteville Fire and Emergency Management department formerly owned the truck and provided the 1951 Mack Fire truck in near perfect condition to the New York City Fire Department The Human Resource Development Department’s Supervisory of the Year by the National Association for Government Training and Development (NAGTAD). S.O.S. is an eight-week training program on critical supervisory skills for all supervisors who have been in supervisory positions with the City for less than three years Fayetteville Police Capt. Lars Paul graduated from the FBI's National Academy. Less than half-a-percent of law officers, nationally, attend the invitation-only training in Virginia. Paul spent 11 weeks studying and was honored with a "Yellow Brick" award for completing an optional fitness obstacle course at the academy. He also received a "Blue Brick" award for swimming 34 miles during the 11 weeks The City’s Transit Department Safety & Training Coordinator, Donald Pike, was named the National Training Professional of the Year by the National Transit Institute. The award is bestowed to recognize the exceptional contribution and sustained impact of a transit training professional on his or her organization and the industry. Selection is made from nominations submitted from across the country.

State The City was named a North Carolina League of Municipalities (NCLM) Green Challenge, Advanced Award Winner. The NCLM Green Challenge recognizes the commitment of cities and towns to preserve natural resources and undertake many innovative and exciting projects to save energy, resources, and money during the North Carolina City & County Communicators Conference. award in the electronic external newsletter category for Fayetteville Focus, as well as three second-place print publication awards for its annual report, the Fayetteville-Cumberland Parks & Recreation Activities Guide, and and the Inside Track, the City’s employee newsletter The Fayetteville-Cumberland Senior Center Silver Links program was selected as the North Carolina Recreation and Park Association’s Arts and Humanities Award winner. Silver Links is an umbrella for programs geared toward connecting older adults with various community social, and emotional needs Fayetteville-Cumberland Parks & Recreation hosted the 2011 Badges for Baseball Quickball Tournament for North Carolina.

City of Fayetteville 2011 | Annual Report to the Community

Anthony G. Chavonne

James William Arp, Jr.

Keith A. Bates, Sr.

Mayor mayor@ci.fay.nc.us

Mayor Pro-Tem, District 9 jarp@ci.fay.nc.us

District 1 kbates05@nc.rr.com

Robert TThomas ho omas Hurst, Jr.

Kady-Ann Davy

Robert A. Massey, Jr.

D.J. Haire

District 2 kdavy@ci.fay.nc.us

District 3 askia25@aol.com

District 4 dhaire2@nc.rr.com

District 5 Bobbyhur Bobbyhurst@aol.com y st@ @aol.com

William Joseph Leon Crisp

Valencia A. Applewhite

Theodore W. Mohn

Wade R. Fowler, Jr.

District 6 wjlcrisp@aol.com

District 7 vapplewhiteccd7@yahoo.com

District 8 (2011)

District 8 (2012) wfowler@ci.fay.nc.us

About the City Council The Fayetteville City Council Council is an elected body representi representing ng the citizens of Faye Fayetteville. etteville. Under tthe he current electoral Councill memberss and a mayor. All nine Council memb members system, the City Council consists nsists of nine Counci bers are elected from representative. Only citizens with within their individual districts and the mayor is elected as an at-large arge representative hin each district may while all citizens residing within the city limits may vote for the mayor. vote for their memberâ&#x20AC;&#x2122;s seat on the Council, wh Under the Councilâ&#x20AC;&#x201C;Manager form of government for municipalities, the City Council is responsible for the legislative functions of the municipality, such as establishing policy, passing local ordinances, voting on appropriations, and developing an overall vision. Council appoints a city manager to oversee operations, implement policy, and advise the Council. The city manager position in this form of municipal government is similar to that of corporate chief executive officer (CEO).

City Services Contact List Customer Service Hotline: 910-433-1FAY (1329) (available Mon.-Fri. 8 a.m.-5 p.m.) Online Work Order Request: www.1FAY.com (available 24 hours a day)

Stormwater Services Hotline: Street Maintenance Information: Transit (FAST):

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433 Hay Street Fayetteville, North Carolina, USA 28301-5537 910.433.1FAY (1329)

City of Fayetteville 2011 Annual Report to the Community

Building Permits: City Clerk: City Managerâ&#x20AC;&#x2122;s Office: Code Enforcement: Corporate Communications: Fayetteville Regional Airport: Fire Prevention: Job Information Line: Police (Non-Emergency):