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FISCAL OPERATIONS Cf iscal operations |  07

FISCAL OPERATIONS

The City of Jonesboro continues to show great fiscal responsibility. Jonesboro has dramatically increased revenues, exemplified by more than a 10% increase since 2017. The City also has accumulated over $900,000 in the Georgia Fund One Account (Reserves). Coupled with over $5M in unrestricted Fund Balance, funds available for spending at the City's discretion, the City has over a year of operating expensing should the economy tank. The City also exemplified strong fiscal responsibility, while exceeding its public goals and performance areas. Jonesboro also introduced its first capital improvement plan (CIP) in an effort to ensure necesary capital improvements.

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FINANCIAL DATA

|REVENUES| FY2019 UNAUDITED $6,084,649.93

$3,028,241.82 Taxes

Fines & Forfeitures $439,230.15

Licenses $138,459.94

Other Financing Sources $15,366.67 Charges for Services $1,247,147.63

|EXPENDITURES| FY2019 UNAUDITED $5,803,159.94

FINANCIAL DATA

$3,443,877.58 Personnel Costs

CONTRACTED SERVICES $208,408

Operations $371,872.80 Debt Servicing $72,477.86

Capital $944,378.61

FY2019

IMPACT REPORT

ADMINISTRATION CITY

CITY HALL

CITY HALL

City Hall serves as primary office for the Local Government. Within City Hall, several administrative functions are performed: City Cemetery, Permitting, Code Enforcement, Main Street, etc. City Hall houses the City Mayor, City Manager, Finance Officer, Community Development Director & Administrative Assistants. It is our goal to continue to provide innovative, personable, efficient services to all we come in contact with. We continue to update processes and digitize our environment.

90 Business Closures 24 Alcohol Licenses STATS

598 Business Licenses

67 Building Permits

98 Open Records

STATS CONTINUED

19 Promotional Events 103 Volunteer Hours Events

Online Business License Renewal, Payment Website

326 Members

224 Payments

309 Requests Created In an effort to improve customer service, the City adding online filing for business license tax collection. Businesses now have the option to submit and pay their business license renewals online, 24 hours a day, 7 days a week, instead of paying in person at City Hall or mailing renewals. Payments can be submitted via ACH debit (checking or savings) or credit card.

In addition to the Business License Renewal online portal, all Citizens can pay their Property Tax online now. Customer Service is a core value for the City and this goes directly to that commitment. Online filing adds tremendous convience to our business owners, which saves them invaluable time and streamlines the process.

Small Businesses are the lifeblood of our economy, the pride of our neighborhoods, and the gathering places of our communities. We insist on lifting our economy.

See Click Fix (OneJonesboro)

In 2018, The City of Jonesboro partnered with SeeClickFix to announce a new platform that allows citizens to report quality of life issues and request City of Jonesboro services.

With the free SeeClickFix mobile app (One Jonesboro), Jonesobor citiznes will now be able to provide City residents with pictures, videos, specific descriptions, and more - valuable information needed to get the job done efficiently. In addition, the See Click Fix

Includes: Number of classes, students, special events, persons contacts, facilities visited and educated , apparatus requests, homes visited , smoke detectors installed , and smoke detectors given to the public

FY2019

IMPACT REPORT

COMMUNICATIONS MARKETING &

COMMUNICATION MARKETING &

The synchronization of the City's communications efforts is carried out by focusing on the combination of efforts across the key areas of media relations, social media, community releations, citizen outreach, advertising, internal communications and the City of Jonesboro website.

Everything that is communicated, whether to residents or the media, must be truthful, transparent, and timely, and promoted in a proactive manner. To do anything less undermines our credibilty as public servants and detracts from service to our residents. 5,974 FACEBOOK FOLLOWERS

webs ite performance

23,245 VISITS

1,184

INSTAGRAM FOLLOWERS

HIGHLIGHTS CUSTOMER SERVICE + COMMUNICATIONS PAGE 16 MAILCHIMP SUBSCRIBERS 16,161

PHONE TREE SUBSCRIBERS 3,234

E-MAIL COMMUNICATIONS 32

REQUESTS RESOLVED 100%

124,792 WEBSITE VIEWERS

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