Executive Summary

• Environmental Planning and Assessment Act 1979 and Environmental Planning and Assessment

Regulation 2000, including a suite of State Environmental Planning Policies and Newcastle’s

Development Control Planning provisions • Government Information (Public Access) Act 2009 • Heritage Act 1977 • Local Government Act 1993(NSW) • Privacyand Personal Information ProtectionAct1998 • Protection of the Environment Operations Act 1997and associated regulations • Roads Act 1993 • Work Health and Safety Act 2011and Work Health and Safety Regulation 2017 .

These legislative requirements inform and guide our service delivery to the community.

3 Levels of Service

3.1 Service Asset Planning

Service asset planning is the process of determining the services desired by our community and delivering them in a sustainable manner. Our planning: • Identifies the needs of the community and is clear about the services provided by CN to present and future customers • Demonstrates actions to deliver on the long-term aspirations outlined in Newcastle 2040 • Recognises that the management of an asset is directed at providing services to the community • Defines measurable LOS, including, but not limited to, location, capacity, functionality, quality and quantity of assets supporting the service • Promotes informed decision-making on service provision • Details the financial impacts of our services, now and in the future • Promotes and demonstrates financial sustainability and good management practice • Applies full life cycle analysis and costing • Ensures appropriate use and functionality of assets • Optimises service potential (and potential decline in service) • Defines clear responsibilities for all elements of the assets within the plan, including accountability and reporting • Outlines an improvement program • Forecasts a 10-year Capital Works Program (renewal, upgrade, new, disposal and maintenance planning).

The SAMP is supported by operational SAPs. These plans provide detailed technical asset information, condition assessments, service level definitions, funding requirements and an analysis of future demand specific to each service. This analysis establishes the necessary elements of the asset life cycle to support effective, sustainable service delivery.

3.2 Community Research and Expectation

Community engagement is undertaken to determine current and desired service levels through:

• Community strategic planning engagement • Service-based engagement and consultation • Individual service-based customer experience • Targeted surveys.

CN consulted with the community in 2021 and early 2022 as part of the development of Newcastle 2040. The diagram below demonstrates the consultation process.