


You may be asked to complete trainings by HR, your supervisor, or your Department Head, or you may choose to attend trainings on topics that interest you Sign up for training through Paycom Learning within your Paycom ESS account Here are some quick instructions to sign up for a class:
Once you’re logged into Paycom, go to Learning, then My Learning. Filter by the type of learning you need to sign up for:
Instructor-Led Training – This is the type of training you’ll take with the City most often. These are classes or training sessions that are in-person and occur at a specific day and time
To sign up for training, click the course you’re interested in, then click Select Session This will give you date and time options for the course (if there’s more than one) Select the date and time that works best for you You’ll receive a calendar invite to your City email once you’ve signed up
After you attend the session, the instructor will mark you as present in Paycom and your supervisor will be notified.
Self-Study Courses – You have access to many self-study courses that cover a variety of topics. For this type of course, you can complete the content on your phone, computer, or other device Courses consist of information to read, videos, quizzes, and more You can pause a course if you need to come back to it later To take a self-study course, click the course you’re interested in, then click Start. For some courses, you may have to click Request first, then Start From there, follow the prompts to move through the content Once you’ve completed a self-study course, you will receive a completion email
One of the City’s highest priorities is excellent customer service This 2 5 hour training is required of all new employees as a way to learn about the six things customers want and strategies to be successful with both internal and external customers. This class is offered on the Tuesday after the last New Employee Orientation of each month (in most cases). Current employees are welcome to attend as a refresher as well.
Tuesday, January 21
9 AM - 11:30 AM
133 Operations Center
Tuesday, February 18
9 AM - 11:30 AM
132 Operations Center
Tuesday, March 25
9 AM - 11:30 AM
Manchester Meadows Conference Room
Tuesday, April 22
9 AM - 11:30 AM
132 Operations Center
Tuesday, May 27
9 AM - 11:30 AM
Wellness Center, City Hall
Tuesday, July 1
9 AM - 11:30 AM
373 City Hall
THANK YOU TO OUR CUSTOMER SERVICE FACILITATORS!
Adam Aguirre | Fire
Amy Britz | Planning & Development
Andrea Barnette | Parks, Recreation & Tourism
Bryan McDaniel | Economic & Urban Development
Callie Smith | Human Resources
Deana Keever | Human Resources
Tuesday, July 29
9 AM - 11:30 AM
132 Operations Center
Tuesday, August 26
9 AM - 11:30 AM
132 Operations Center
Tuesday, September 23
9 AM - 11:30 AM
Manchester Meadows Conference Room
Tuesday, October 21
9 AM - 11:30 AM
132 Operations Center
Tuesday, November 18
9 AM - 11:30 AM
373 City Hall
Tuesday, December 16
9 AM - 11:30 AM
132 Operations Center
Debora Burgess | Utilities
Ivan McCorkle | General Services
Maria McKee | Operations Administration
Nathan Harmening | Public Works
Sharon Smith | Finance
Sonya Everhardt | Human Resources
DiSC is a personal assessment tool to help understand and improve teamwork, communication, and productivity in the workplace Many teams across the City have completed the DiSC assessment and workshop to learn more about how they tick. Our goal is to eventually have all departments, divisions, and teams participate.
If this sounds like an opportunity your team would be interested in, please reach out to Callie Smith (callie smith@)
“I cannot more highly recommend this program as a team-building exercise First of all, it's a lot of fun. Second, it is incredibly helpful for everyone on a team to learn about the different working personality styles. This program helped us in Planning & Development better appreciate what each team member brings to the table and it enabled us to see how much individual communication preferences matter to the overall strength of the team
– Leah Youngblood, Director, Planning & Development
“The DISC profiles helped our team members to determine which traits are most prominent in their personalities Since learning this information, we can use it to better understand our environmental reactions and our individual work styles. ”
– Cindi Howard, Director, General Services
“I believe that our DISC workshop was wildly successful for a multitude of reasons. First, it allowed us as individuals to see where we are on the DISC spectrum and just what does that mean Then, it showed us how others see us and how we sometimes see them. As a group it allowed us to see where we all fell as leaders within the Department and why some of the decisions and thought processes have gone the way that they have gone. Lastly, I believe that this was the first of hopefully many fun-filled and informative teambuilding events to come ”
– Kevin Richardson, Public Works Administrator, Public Works
HR & Me is a series of classes covering a variety of HR topics that rotate based on the time of year and the needs of employees Topics include the annual Performance Appraisals Workshops and Open Enrollment Workshops.
Tuesday, July 22
Drug & Alcohol/Substance Abuse Training for Supervisors
9:30 AM - 12 PM
132 Operations Center
Wednesday, August 13
FMLA Refresher for Supervisors
2 PM - 4 PM
132 Operations Center
(More classes may be added throughout the year as needs arise.)
HR is excited to bring a new series of training to the City, under the HR & Me umbrella:
s p e c t & responsibility
There are two versions of this training: one geared toward supervisors and one geared toward employees. All City employees are required to complete the appropriate session.
In the training, we explore what it takes to foster a healthy and resilient work environment City employees are encouraged to use this training as a way to reflect on their own teams and how they show up within their teams. There is a component that explores humor in the workplace and why it’s encouraged if done right. Also covered are relevant policies, laws, and the role each of us play in creating and maintaining a healthy team
January 7 at 2:30 - 3:30 p m
January 8 at 7:30 - 8:30 a m
January 9 at 6:30 - 7:30 a.m.
January 14 at 7:30 - 8:30 a.m.
January 14 at 2:30 - 3:30 p.m.
January 16 at 6:30 - 7:30 a m
January 16 at 2:30 - 3:30 p m
January 21 at 2:30 - 3:30 p.m.
January 23 at 7:30 - 8:30 a.m.
January 23 at 2:30 - 3:30 p.m.
January 28 at 7:30 - 8:30 a.m.
January 28 at 2:30 - 3:30 p m
April 2 at 2:30 - 3:30 p.m.
April 3 at 9:30 - 10:30 a.m.
April 3 at 2:30 - 3:30 p.m.
April 8 at 9:30 - 10:30 a.m.
April 9 at 2:30 - 3:30 p m
April 10 at 9:30 - 10:30 a m
April 29 at 11 a.m. - 12 p.m.
April 29 at 4:30 - 5:30 p.m.
April 29 at 6:15 - 7:15 p.m.
April 30 at 2 - 3 p m
April 30 at 4:30 - 5:30 p m
April 30 at 6:15 - 7:15 p.m.
May 1 at 4:30 - 5:30 p.m.
May 1 at 6:15 - 7:15 p.m.
May 6 at 4:30 - 5:30 p.m.
May 6 at 6:15 - 7:15 p m
May 7 at 4:30 - 5:30 p.m.
May 7 at 6:15 - 7:15 p.m.
May 8 at 4:30 - 5:30 p.m.
May 8 at 6:15 - 7:15 p.m.
November 18, 2024
November 20, 2024
November 25, 2024
November 26, 2024
March 4 at 4 - 5:30 p.m.
March 4 at 6:15 - 7:45 p.m.
March 5 at 4 - 5:30 p m
March 5 at 6:15 - 7:45 p.m.
March 6 at 4 - 5:30 p.m.
March 6 at 6:15 - 7:45 p.m.
March 12 at 4 - 5:30 p.m.
March 12 at 6:15 - 7:45 p m
March 20 at 9:30 - 11 a.m.
March 26 at 1:30 - 3 p.m.
CityofRockHill,SC
The IGNITE program is designed for employees at all levels, not just those in supervisory roles The purpose is to train City of Rock Hill employees to become process improvement leaders With roots in Lean Six Sigma concepts, process improvement is a systematic approach focused on the identification and elimination of waste within a process in order to enhance efficiency. IGNITE is offered twice a year: once in the fall and once in the spring. There are 10-14 training opportunities in each half of the year, though 10 specific trainings must be completed in order to earn the IGNITE certificate
If you aren’t sure of what to expect, sign up for a class that piques your interest. However, to earn the IGNITE certificate, you must complete all 10 of the required classes (not necessarily in the same cycle or order), develop an innovation project, and present your innovation project to City Management during a graduation ceremony Please direct questions to the IGNITE Team (IGNITE@cityofrockhill com)
Introduction to IGNITE (required for certificate): overview of the IGNITE program, continuous improvement, and LEAN Six Sigma methodology
Change Management (required for certificate): how to plan and implement new ways of operating within an organization
Voice of the Customer (required for certificate): how to capture and understand the needs, expectations, and feedback of customers to drive process improvement and deliver better products and services
Data-Informed Decision Making (required for certificate): varying types of metrics and how to make decisions based on data and evidence
Workflow Management (required for certificate): how to design, create, execute, and monitor workflows
Visual Management (required for certificate): how to communicate key messages in a visual way that can be easily interpreted by others
Putting the Pieces Together/LEAN Simulation (required for certificate): complete a LEAN simulation project, reinforcing the tools learned thus far and putting skills to the test
Problem Identification Tools (required for certificate): different ways to determine and define the root cause of a problem or issue
IGNITE Innovation Projects (required for certificate): develop an innovation project with an IGNITE Buddy (mentor)
This class has prerequisite classes that must be attended in advance of this class: Introduction to IGNITE, Change Management, Voice of the Customer, Data-Informed Decision Making, Workflow Management, Visual aaaaaManagement, Putting the Pieces Together/LEAN Simulation, and Problem Identification Tools
GEMBA Walk (required for certificate): observe a City of Rock Hill workplace process and use the tools and skills learned to dissect the process to identify the root cause and waste and to provide potential solutions
This class has prerequisite classes that must be attended in advance of this class: Introduction to IGNITE, Change Management, Voice of the Customer, Data-Informed Decision Making, Workflow Management, Visual Management, Putting the Pieces Together/LEAN Simulation, and Problem Identification Tools
Project Charters & Gate Reviews (optional for certificate): how to outline the scope, objectives, and participants in a project and how to keep track of each phase/stage of a project
Mistake Proofing (Poka Yoke) (optional for certificate): identify steps in a process where an error is likely to occur; poka yoke strategies help eliminate human error from processes so that defects never get to customers
PDCA Cycle (optional for certificate): Plan-Do-Check-Act (PDCA); review the four-step problemsolving technique to improve business processes continuously
LEAN Management (optional for certificate): a business approach that focuses on delivering value to customers and eliminating waste in the process
Wednesday, March 5
IGNITE Spring Cycle: LEAN Management
12 PM - 1 PM
133 Operations Center
Tuesday, March 25
IGNITE Spring Cycle: Introduction to IGNITE
1 PM - 3 PM
132 Operations Center
Tuesday, April 1
IGNITE Spring Cycle: Change Management
1 PM - 3 PM
132 Operations Center
Tuesday, April 8
IGNITE Spring Cycle: Voice of the Customer
1 PM - 3 PM
132 Operations Center
Tuesday, April 15
IGNITE Spring Cycle: Data-Informed Decision Making
1 PM - 3 PM
132 Operations Center
Tuesday, April 22
IGNITE Spring Cycle: Workflow Management
1 PM - 3 PM
132 Operations Center
Tuesday, April 29
IGNITE Spring Cycle: Visual Management
1 PM - 3 PM
132 Operations Center
Tuesday, May 6
IGNITE Spring Cycle: Putting the Pieces Together/LEAN Simulation
1 PM - 3 PM
132 Operations Center
Tuesday, May 13
IGNITE Spring Cycle: Problem Identification Tools
1 PM - 3 PM
132 Operations Center
Tuesday, May 20
IGNITE Spring Cycle: IGNITE Innovation Projects
1 PM - 3 PM
132 Operations Center
Tuesday, May 27
IGNITE Spring Cycle: GEMBA Walk
12 PM - 3 PM
132 Operations Center
Wednesday, June 4
IGNITE Spring Graduation
1 PM - 3 PM Council Chambers, City Hall
Wednesday, June 11
IGNITE Spring Cycle: PDCA Cycle
12 PM - 1 PM
132 Operations Center
Tuesday, August 26
IGNITE Fall Cycle: Introduction to IGNITE 1 PM - 3 PM
132 Operations Center
Tuesday, September 2
IGNITE Fall Cycle: Change Management 1 PM - 3 PM
132 Operations Center
Wednesday, September 3
IGNITE Fall Cycle: Project Charters & Gate Reviews 12 PM - 1 PM Manchester Meadows Conference Room
Tuesday, September 9
IGNITE Fall Cycle: Voice of the Customer 1 PM - 3 PM
373 City Hall
Tuesday, September 16
IGNITE Fall Cycle: Data-Informed Decision Making 1 PM - 3 PM
132 Operations Center
Tuesday, September 25
IGNITE Fall Cycle: Workflow Management 1 PM - 3 PM
132 Operations Center
Tuesday, September 30
IGNITE Fall Cycle: Visual Management
1 PM - 3 PM
132 Operations Center
Tuesday, October 7
IGNITE Fall Cycle: Putting the Pieces Together/LEAN Simulation
1 PM - 3 PM 373 City Hall
Tuesday, October 14
IGNITE Fall Cycle: Problem Identification Tools
1 PM - 3 PM 132 Operations Center
Tuesday, October 21
IGNITE Fall Cycle: IGNITE Innovation Projects
1 PM - 3 PM 132 Operations Center
Tuesday, October 28
IGNITE Fall Cycle: GEMBA Walk
12 PM - 3 PM 132 Operations Center
Wednesday, November 5
IGNITE Fall Graduation
1 PM - 3 PM Council Chambers, City Hall
Wednesday, December 3
IGNITE Fall Cycle: Mistake Proofing (Poka Yoke)
12 PM - 1 PM Manchester Meadows Conference Room
“Leadershipisaneducation Andthebestleadersthinkofthemselves asthestudentsnottheteachers.”–SimonSinek
AttheCity,webelievethatanyonecanbealeader.Leadershipisnota positionintheorganization Whilewehopethatoursupervisorsand managersaregoodleaders,wealsohopethatallofourCityteam membersstrivetobegoodleaders.Whenoneofusshines,allofusshine, andwe’rebettertogether.
TheLEAD(Learn,Empower,Aspire,Do)programisforanyoneontheCity team,notjustthoseinsupervisoryroles,thoughsupervisorapprovalis needed Therearesix2-hourclassesthatfocusondifferentdevelopmental topics(asoutlinedbelow) Signupforaclassthatinterestsyouorworkyour waytowardthecertificate.ToearntheLEADcertificate,youmustattendall6 classes(notnecessarilyinthesamecycle)andcreateaProfessionalDevelopment Plantocontinueyourleadershipdevelopment.TherearetwoLEADCyclesperyear: JanuarythroughJuneandJulythroughDecember.
Leadership, Connection, & Trust: defining and exploring leadership, connection, building trust, finding commonalities
Empathy & Emotional Intelligence: the difference between sympathy and empathy, empathy as a superpower, flexing emotional intelligence, inclusion, belonging
Communication & Conflict: communication styles exploration, intent vs. impact, ways we communicate, conflict resolution and difficult conversations
Resilience & Creative Problem-Solving: strategy, resilience, self-management, creative problem-solving, brainstorming, accountability, the importance of WHY
Growth & Change Management: change management, change champions, culture, the mood elevator, the power of thought, growth mindset vs. fixed mindset, receiving feedback well
Motivation: motivating yourself and others, when we’re at our best and when we’re at our worst, appreciation and recognition, SMART goals, GROW coaching model
Wednesday, January 15
LEAD Spring Cycle #1: Leadership, Connection, & Trust
1:30 - 3:30 p.m.
132 Operations Center
Wednesday, February 19
LEAD Spring Cycle #2: Empathy & Emotional Intelligence
1:30 - 3:30 p m
Manchester Meadows Conference Room
Wednesday, March 19
LEAD Spring Cycle #3: Communication & Conflict
1:30 - 3:30 p.m.
Manchester Meadows Conference Room
Wednesday, April 16
LEAD Spring Cycle #4: Resilience & Creative Problem-Solving
1:30 - 3:30 p m
132 Operations Center
Tuesday, May 21
LEAD Spring Cycle #5: Growth & Change Management
1:30 - 3:30 p.m.
132 Operations Center
Wednesday, June 18
LEAD Spring Cycle #6: Motivation
1:30 - 3:30 p.m.
Manchester Meadows Conference Room
Tuesday, July 15
LEAD Fall Cycle #1: Leadership, Connection, & Trust 1:30 PM - 3:30 PM 373 City Hall
Tuesday, August 19
LEAD Fall Cycle #2: Empathy & Emotional Intelligence
1:30 PM - 3:30 PM 132 Operations Center
Tuesday, September 16
LEAD Fall Cycle #3: Communication & Conflict 1:30 PM - 3:30 PM Manchester Meadows Conference Room
Tuesday, October 14
LEAD Fall Cycle #4: Resilience & Creative Problem-Solving 1:30 PM - 3:30 PM
132 Operations Center
Tuesday, November 11
LEAD Fall Cycle #5: Growth & Change Management 1:30 PM - 3:30 PM Manchester Meadows Conference Room
Tuesday, December 9
LEAD Fall Cycle #6: Motivation
1:30 PM - 3:30 PM 132 Operations Center
Monday, January 13
Monday, January 27
Monday, February 10
Monday, February 24
Monday, March 10
Monday, March 24
Monday, April 7
Tuesday, April 22
(Tuesday because of Easter Monday)
Monday, November 3 Monday, November 17
Monday, December 1
Monday, December 15 Monday, December 29
Monday, May 5
Monday, May 12
(Collegiate Internship Program only)
Monday, May 19
Monday, June 2
Monday, June 16
Monday, June 30
Monday, July 14
Monday, July 28
Monday, August 11
Monday, August 25
Monday, September 8
Monday, September 22
Monday, October 6
Monday, October 20
What does it take to be a good supervisor? This course explores all that goes into employee supervision from policies and regulations to coaching and leadership All City supervisors are required to attend this 4-day course in their first year as a supervisor. Seasoned supervisors are encouraged to take the course as a refresher as well.
New Supervisors 101 is offered twice a year, typically in February and September Supervisor approval is needed
Thursday, February 6
Day 1 of 4
8:30 AM - 5:30 PM
Manchester Meadows Conference Room
Thursday, February 13
Day 2 of 4
8:30 AM - 5:30 PM
Manchester Meadows Conference Room
Thursday, February 20
Day 3 of 4
8:30 AM - 5:30 PM
Manchester Meadows Conference Room
Thursday, February 27
Day 4 of 4
8:30 AM - 5:30 PM
Manchester Meadows Conference Room
Thursday, March 6
Graduation Luncheon
11:30 AM - 12:30 PM
Manchester Meadows Conference Room
Thursday, September 4
Day 1 of 4
8:30 AM - 5:30 PM
Manchester Meadows Conference Room
Thursday, September 11
Day 2 of 4
8:30 AM - 5:30 PM
Manchester Meadows Conference Room
Thursday, September 18
Day 3 of 4
8:30 AM - 5:30 PM
Manchester Meadows Conference Room
Thursday, September 25
Day 4 of 4
8:30 AM - 5:30 PM
Manchester Meadows Conference Room
Thursday, October 2
Graduation Luncheon
11:30 AM - 12:30 PM
Manchester Meadows Conference Room
Self-Study Courses: These courses are module-based and can be completed in the Paycom app or website Additional courses may be added as the year progresses
Active Shooter Training, 45 minutes
Cayenta Training (various options: general course, CIS Inquiry, Core Portals, and Mobile Work Management)
City of Rock Hill Ethics Policy, 4 minutes
Communicating a Workplace Threat, 7 minutes
Drug Testing & Incident Reporting for Supervisors, 9 minutes (plus specific versions for Fire, Police, and Water Plant employees)
Expense Management in Paycom: Approver Version
Expense Management in Paycom: How to Submit an Expense, 4 minutes
Financial Planning Basics, 1 hour and 5 minutes
*First Amendment Audit Training
Formulary Medication, 3 minutes
Guide for Social Security Benefits, 4 minutes
Language Line Training, 25 minutes
Performance Appraisal Refresher (5-2024), 7 minutes
*Respect & Responsibility, Part 2 for Supervisors
Retirement 101 with PEBA, 1 hour
Sleep Loss Effects: Safety Training, 3 minutes
Social Security Benefits (Audio Only), 51 minutes
Supervisor Intro to Our Employee Assistance Program (EAP), 23 minutes
Title VI of the Civil Rights Act of 1964, 25 minutes
Will Preparation, 1 hour and 8 minutes
Your Journey to Retirement, 1 hour and 7 minutes
*To be added in 2025 (among others)
Whether required by OSHA or Risk Management, these classes feature training related to safety on the job Classes include: Chainsaw Training, Chainsaw & Pipe Saw Training, Confined Space Training, CPR/First Aid Training, Forklift Training (new and recertification), NSC Defensive Driving Training, OSHA, Trenching & Shoring Training, and Work Zone Safety. Classes may be added or removed from this schedule. Check Paycom Learning for the most updated list.
Please direct questions to Debora Burgess (debora burgess@, Utilities)
Chainsaw Training
Thursday, March 13
Chainsaw Training
7:30 AM- 11:00 AM
132 Operations Center
Thursday, March 8
Chainsaw Training
7:30 AM- 11:00 AM
132 Operations Center
Tuesday, October 9
Chainsaw Training
7:30 AM - 11:00 AM
132 Operations Center
Thursday, November 13
Chainsaw Training
7:30 AM- 11:00 AM
132 Operations Center
Tuesday, December 11
Chainsaw Training
7:30 AM - 11:00 AM
133 Operations Center
Chainsaw & Pipe Saw Training
Thursday, June 26
Chainsaw & Pipe Saw Training
7:30 AM - 11:00 AM
132 Operations Center
Thursday, August 28
Chainsaw & Pipe Saw Training
7:30 AM - 11:00 AM
132 Operations Center
CPR/First Aid Training
Thursday, January 23
CPR/First Aid Training
7:30 AM - 12:30 PM
121 Operations Center
Wednesday, February 12
CPR/First Aid Training
7:30 AM - 12:30 PM
121 Operations Center
Wednesday, April 9
CPR/First Aid Training
7:30 AM - 12:30 PM
121 Operations Center
Wednesday, May 7
CPR/First Aid Training
7:30 AM - 12:30 PM
121 Operations Center
Thursday, June 19
CPR/First Aid Training
7:30 AM - 12:30 PM
121 Operations Center
Thursday, July 10
CPR/First Aid Training
7:30 AM - 12:30 PM
121 Operations Center
Wednesday, August 13
CPR/First Aid Training
7:30 AM - 12:30 PM
121 Operations Center
Thursday, September 11
CPR/First Aid Training
7:30 AM - 12:30 PM
121 Operations Center
Wednesday, October 8
CPR/First Aid Training
7:30 AM - 12:30 PM
121 Operations Center
Thursday, November 13
CPR/First Aid Training
7:30 AM - 12:30 PM
121 Operations Center
Forklift Training
Friday, February 7
Forklift Recertification
7:30 AM - 9:30 AM
Electric Cable Building
Thursday, February 27
Fork Lift Training (NEW)
7:30 AM - 11:30 AM
121 Operations Center
Friday, March 14
Forklift Recertification
7:30 AM - 9:30 AM Electric Cable Building
Wednesday, April 2
Fork Lift Training (NEW)
7:30 AM - 11:30 AM
121 Operations Center
Friday, May 9
Forklift Recertification
7:30 AM - 9:30 AM Electric Cable Building
Thursday, June 26
Fork Lift Training (NEW)
7:30 AM - 11:30 AM 121 Operations Center
Friday, July 11
Forklift Recertification
7:30 AM - 9:30 AM Electric Cable Building
Friday, August 8
Forklift Recertification
7:30 AM - 9:30 AM Electric Cable Building
Friday, September 5
Forklift Recertification
7:30 AM - 9:30 AM Electric Cable Building
Thursday, September 25
Fork Lift Training (NEW)
7:30 AM - 11:30 AM 121 Operations Center
Friday, October 10
Forklift Recertification
7:30 AM - 9:30 AM Electric Cable Building
Thursday, November 6
Fork Lift Training (NEW)
7:30 AM - 11:30 AM 121 Operations Center
Friday, December 5
Forklift Recertification
7:30 AM - 9:30 AM Electric Cable Building
NSC Defensive Driving Training
Wednesday, March 12
NSC Defensive Driving (4-hour)
7:30 AM - 11:30 AM 132 Operations Center
Thursday, July 24
NSC Defensive Driving (4-hour)
7:30 AM - 11:30 AM 132 Operations Center
Thursday, October 23
NSC Defensive Driving (4-hour)
7:30 AM - 11:30 AM
132 Operations Center
Classes to be scheduled:
Confined Space
OSHA 10
OSHA 30 Trenching & Shoring WorkZone Safety