Serving

REDI & Voluntary Code Compliance

• Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added in FY2022.

• Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.

Voluntary Compliance

City REDI Neighborhoods

90% 100%

Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.

Serving Customers

Utilities customers have new options for conducting business with the City.

• Curbside Service

• By Phone

• Online

• Bank Draft

• Drive Thru

These options encourage customer to access customer service remotely and reduce trips into the City Hall building.

Utilities—Electric Reliability

• System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per customer.

January 2023

Rock Hill SAIDI 118.3 minutes

• The SAIDI target for Rock Hill is less than 145.87 minutes.

• US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 255 Minutes (2019).

‘REC in a Box’ Participants

• Recreation, Education and Community (REC) in a Box began in FY2019.

• COVID-19 has greatly impacted all Parks, Recreation & Tourism (PRT) programs including REC in a Box.

January 2023

160 Participants workforce, and economic development.

• REC in a Box restarted programs in June 2020, after the initial COVID-19 shutdown.