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New Mobile App Available Resident Guide and Annual Report
The City is dialing up its efforts to communicate with residents this spring with a brand new mobile application. Called “Tell Westerville,” the mobile application and service request portal powered by SeeClickFix, will replace the “My Westerville” mobile application.
The new mobile application features an attractive design and better access to important information. The service request portal places a greater emphasis on sharing the geolocation of issues needing to be addressed.
“This technology allows for users of the application to clearly direct staff to areas of concern. By providing a precise location the app allows the City team to locate the issues efficiently improving customer service,” said Kevin Weaver, Director of Westerville’s Public Service Department.
“Tell Westerville,” builds on the City’s existing digital customer service branding. Once launched, it will effectively replace the “My Westerville” mobile application which will no longer be supported.
To download the new mobile application, simply visit your mobile application store (Google Play, Apple App Store) and search “Tell Westerville” to download.
Learn more at www.westerville.org/tellwesterville.
2020 RESIDENT GUIDE + 2019 ANNUAL REPORT
2020 RESIDENT GUIDE + 2019 Annual Report and Financial Performance www.westerville.org
The City of Westerville 2020 Resident Guide + 2019 Annual Report is now available at www.westerville.org/ annualreport. The publication features the City’s financial performance from the prior year, and highlights public programs and services. A section for new residents is also included in the publication, covering issues from utility services to how to submit a service request.
The annual report is traditionally mailed directly to all Westerville residents and businesses. However, because of the COVID-19 pandemic, the City opted to forego costs associated with a full residential printing and mailing. A limited number of reports have been printed, and will be available for pick-up at public facilities when restrictions associated with the public health crisis have been lifted.
Please click here to access the publication via an easy-to-use online reader. Questions may be emailed to communityaffairs@
