New Utility Portal

Improved Navigation and Access

Westerville is among few municipalities in Ohio to own and maintain its own utilities, including water and electric service and distribution. The Utility Customer Portal, which enables residents to pay utility bills online, and view e-bills, usage data and payment history, will soon be getting an upgrade. The new portal will improve users’ experience and provide access to more information regarding residential and commercial utility usage. Key features include streamlined navigation between water and electric utility services, quick views of all recent account activity and transaction details and month-to-month and year-to-year comparisons to help residents and businesses better understand their usage.

Additional Features

• Printable usage charts

• Advanced meter near real-time usage data

• Integrated self-service forms to transfer, stop, or start service

• Optional user-customizable threshold usage notifications

Residents who currently submit automatic electronic payments for utilities are encouraged to register on the new portal as soon as possible; however, enrollment is beneficial for all residents. In addition to the previously mentioned features, the portal enables one-time payments and automatic payments using bank checking or savings accounts for only 45 cents, which is more cost-effective than submitting the payment through the U.S. Postal Service. The City will offer residents access to the portal this spring to provide adequate time to register in the new system.

Updates will be distributed to all residents via mail and email. More information is also available on the City’s website at www.Westerville.org/Portal.