Staffing Updates Ensure City Is 'Future-Ready'

Earlier this year, Westerville City Manager Monica Dupee enacted a series of organizational changes to better align with her administrative vision and Westerville City Council’s strategic priorities.

Aiming to create a future-ready Westerville, the new organizational structure supports the City’s commitment to bold projects and a higher level of regional collaboration. It also positions City leadership to capitalize on future opportunities, including time to focus on state legislative issues that impact home rule, as well as regional growth and development initiatives. In this new format, those activities can move forward while staff teams continue to provide exemplary services to the community.

City Staff Organizational Highlights

Chief of Staff

Longtime Community Affairs Director Christa Dickey is now the City’s chief of staff. In her new role, Dickey helps oversee all City departments and coordinates special projects and interdepartmental initiatives.

Customer Service Manager

Greg Dayton is taking on the City’s customer service manager position. Created in 2023, the role centralizes all customer service functions within the City. Dayton joined the team in May.

Human Resources

In July, Human Resources became a standalone department, led by new Human Resources Director Stacy Hathaway. Hathaway previously worked in HR leadership roles at the Central Ohio Transit Authority and the City of Dublin.

City Hall Improvement Project

One immediate impact to the new organization is the start of the City Hall Improvement Project. The project is the first step in a series of physical space improvements to modernize and centralize operations.

“This is us fulfilling our promise to Westerville voters, who approved the relocation and building of the Justice Center,” said Dupee. “In reducing the footprint of government facilities in Uptown, we now have High Bank Distillery, COhatch and North High Brewing. In the future, we will offer a fully centralized customer service option where all encounters with the City can happen in one space.”

City Staff to Temporarily Relocate

Staff currently working at City Hall will move to temporary workstations in existing City buildings to help facilitate an expedited construction timeline. These temporary location changes will last throughout the construction project; about 18-24 months.

Old Westerville Senior Center at 310 W. Main St.

• City Manager’s Office (City Manager, Assistant City Manager, Chief of Staff)

• Community Affairs Division

• Economic Development Division

• Diversity, Inclusion, Equity and Belonging Division

• Human Resources Department

• Westerville City Council Clerk

• Customer Service

City Building at 64 E. Walnut St.

• Finance Department

City Council and Boards and Commissions meetings location information will be available soon.

Please find the most up-to-date information at www.westerville.org.