2012 Community Survey Results Now Available

The City of Westerville has published outcomes from the 2012 Community Survey, a report revealing resident attitudes and opinions on city programs and services. The report is available online at www.westerville.org.

Consistent with other community surveys conducted by the City, and compared to ratings and trends recorded in 2005 and 2009, residents continue to offer positive and high ratings for City services, programs and staff. Convenient access to information and response times from staff rated similarly to previous years, with high satisfaction levels.

Strategic Research Group (SRG), a Columbus-based survey and research firm, was again selected by the City to conduct the community poll. SRG performed the last two surveys on behalf of the City, and publishes trend data in the 2012 report in order to compare resident interests, concerns and issues.

“We’ve conducted many surveys for companies and cities, but Westerville is consistently one of the most well-liked entities, judging by overall responses from survey takers,” said Kristen Heimdel, the lead researcher from SRG. “Residents of Westerville feel particularly proud of and loyal to their community.”

What residents say they like best is the “family-friendly” environment, a repeat from 2009. More than 45 percent selected some variation of the word “family” to describe the community.