CITYWORKS EXPERT TIPS
CITYWORKS PLL: TIPS FOR BEFORE AND AFTER IMPLEMENTATION Cityworks PLL gives agencies direct control over permitting, licensing, and land processes. It also enables agencies to share information and streamline the application, inspection, and review processes to improve customer service for contractors and residents. BY DAN PUERLING, CITYWORKS SUBJECT MATTER EXPERT
C
ityworks PLL brings a new level of accountability and efficiency to community development by allowing you to accurately track permits, planning, and development every step of the way. Whether you’re working with building permits, business licenses, or even pet licenses, here are some helpful tips to make implementing and using PLL a great experience.
14
CITYWORKS MAGAZINE | SPRING 2020
BEFORE IMPLEMENTATION 1. Involve all end users in the information-gathering process. Sometimes implementations are undertaken by administrators, business partners, and a select few end users. When the implementation goes “live,” not all user needs have been met, and they now need to be accounted for in modified
iterations. This can delay user acceptance and lead to inaccurate or incomplete workflows. 2. Thoroughly document workflow before implementation. It can be tempting to start building out PLL without identifying touchpoints within the software for various groups or identifying duplicate processes before they’re
