CASE STUDY
GREENWOOD, INDIANA
OPEN FOR BUSINESS: INTEGRATING STATE AND LOCAL PERMIT SOLUTIONS The City of Greenwood, Indiana, has been integrating commercial permits into the Indiana Secretary of State business portal. Here’s an overview of their unique multi-jurisdictional effort to more efficiently serve their residents.
Pop. Served: 56,545 Depts. Using Cityworks: Building Services, Community Development Services, Code Enforcement, Finance, Fleet, Fire, Sanitation, Stormwater, Street, Wastewater Treatment, Permits Staff Using Cityworks: 200 User Since: 2016
BY LINDSAY FERGUSON, CITYWORKS CONTRIBUTING AUTHOR
A
s an organization, the City of Greenwood, Indiana, continually strives to embrace technology and offer online capabilities to its staff and customers. These efforts align with the city’s overarching vision of progress and community improvement— an endeavor further instilled by Mayor Mark Myers. His initiatives
have included supporting economic development through local business growth and expanding technology solutions to streamline city processes. At the state level, Indiana Secretary of State Connie Lawson had the vision for a unified state and municipal business compliance solution. The foresight of
both government leaders and the hard work and dedication of their championing teams culminated in a one-of-a-kind integration between Greenwood’s permitting software, Cityworks PLL, and the state’s business management system, INBiz.
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