April 2016
WS E N E R MO ITING N E V E VIS GET Y B S & VIEWR NEW LOOK YOU USE!
IN HO
John’s Briefing Pitch your project homes for wales rally Japan exchange trip Mared’s welsh lesson AND MUCH MORE!
REMEMBER... EBuzz is put together following John’s briefings every other month. This is your newsletter and it would be great to hear some of your stories! If you have anything you want to share, please get in touch with Louise Davies via In House, 01495 761104 or email: louise.davies@ monmouthshirehousing.co.uk We look forward to hearing from you and hope you enjoy this edition.
John’s Briefing March Board was effectively our calendar end of year Board but we don’t review the performance of the previous year in great detail until May Board, essentially at March Board we look at what we’re doing next year, agree the annual budget and agree the corporate plan on which it is based.
Budget
We’re anticipating our largest spend since WHQS due to the works on Oakley Way and Brookside. We expected a small surplus this year but this is now quite large, but we will be in huge deficit next year. Surplus is due to delays with payments to Taylor Wimpey & Barratt and underspends in planned maintenance - not able to do so much work, due to the weather this winter. 2
Developments
Brookside has served its purpose and judging by the number of bids we receive for the properties it’s no longer popular. Tenants have been advised of the changes and we’ve begun the process of re-housing. We have 13 empty properties available for people to move into and we’re waiting for a further 7-8 more to become available for the remainder of tenants. 5 tenants will have to wait for alternative accommodation to become available. Brookside will happen sooner than we thought owing to Monmouthshire County Council approving forward funding for the development. Lisa Way will be talking to designers next week, following that the planning application will be submitted both for demolition and rebuild.
Once the last Brookside tenants are rehoused we will demolish the building – it’s more secure that way – and we aim to start new works onsite in early 2017. If possible we will put out a joint contract to do both Oakley Way and Brookside to try and get more value for money. Consultation on Oakley Way will begin shortly. There’s a significant amount of work to be done in Caldicot generally, but most urgently on Oakley Way. Tenants who participated in the Big Chat told us that while they were generally happy, Oakley Way is an eyesore. 100 properties there still need WHQS works and also need new windows and external insulation. We’ve been holding back some of our spending to set aside for this. The last of our leaseholders has been bought out and we’re planning to move
people into some of the other new developments elsewhere in the area. It’s interesting to note that there is a lot of hidden requirement for accommodation in Caldicot that only comes to the fore when we release new properties. In future we’re looking to provide lifetime homes for tenants: ones that will include features like downstairs wetrooms to enable them to stay in for longer. The Wonastow Road development was caught up in the South Wales Landholdings (SWL) deal which some will have seen on national papers. There are serious allegations of a conflict of interest with Lambert & Hampton advising both Welsh Government and SWL resulting in legal action between all parties involved, including, we are told between Taylor Wimpey and Barratt and Welsh government who bought the land in good faith from SWL. We’re still working on deals with them regarding maintenance charges for the social housing stock. The legal action and the culture of fighting for every penny that they developed to survive the recession are the main causes for the ongoing discussions.
market and social rents owing to the low amount of bids we get. They’re refused most often due to the small size of the flats. We’re aiming to let to people without cars who want to live in town location. Following feedback from older residents we’re learning that people would prefer bungalow style homes with small amounts of garden; on that basis we’re talking to Welsh Government to build more trial bungalows with smaller gardens that are easier to maintain. We’ll keep you updated as this could be something we could build. We’ve been hearing from DSO how properties on Rockfield Road bungalows could benefit from being extended and ask all staff to keep an eye out for other suitable sites.
Welfare Reform
The Old Vicarage was sold in March and we bought a few more properties in Torfaen and Newport. Rules of the organisation allow us to develop outside of Monmouthshire so we’re looking at surrounding counties for development opportunities over the next few years.
The Housing & Communities restructure has been undertaken to help us deal with welfare reforms. We’ll need to do more with less in the future and it’s anticipated that rents will decrease next year once the new assembly finds its feet. In the past we’ve produced our business plans for Welsh Government on the basis of CPI plus 1.5% rent increases. This will probably change now, causing a hit to our income. English housing associations have had to re-plan on the basis of a 1% rent decrease each year over the next 3 years. This has changed how much housing stock they develop to sell in order to create revenue to replace the lost income.
We’ll be applying for Radstock Court to be re-designated as general / mixed needs for both
The bedroom tax is beginning to work – in Monmouthshire 365 families were affected last year,
now there are 260. Numbers have come down but this is mostly because families are growing into their properties, requiring all their rooms as children grow up. This means that the full Housing Benefit amount is being claimed and the Government isn’t saving as much as it planned.
Voids
There was a significant £30k overspend on voids in February but we’re doing a lot more work on voids than we used to. We allowed a lot more transfers in the past, and re-let properties with the minimum works done to make them functional, but they didn’t look good and had poor take up as a result. Since then tenancy turnover has dropped from 12% to less than 7% this year - one of the lowest in Wales. Tenants are loving the voids now; for example St George’s Crescent had a 20% tenant turnover but the combination of improved quality in the properties with employed tenants means that it’s working well and people aren’t moving.
Lettings
We’ve moved from a fortnightly bidding system to a daily bidding cycle. This means that people don’t have to wait to bid on our properties. It also means that we’re able to compete with the private sector and other landlords, although there’s still work to do on our stock to make it more attractive.
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John’s Briefing (continued) Capsel
Is doing well. Board gave Capsel 3 years for all four businesses to become profitable. Photovoltaic cells (PVs): were transferred from MHA and are bringing in £70k profit. Home Essentials: We’ve been awarded a contract with Ideal Boilers for warranty work, we’re working well with private sector landlords, and there’s a £500k painting programme planned next year, there are also plans to bid for external painting work. Waste: We’re anticipating that Capsel Waste will process 100 tonnes of waste this month (up from 17 tons same month last year) and there’s been an overwhelming amount coming through. We’ve asked for more space to cope with demand. There are challenges: the price of metal dropped dramatically from £120 / tonne last year to £30 / tonne this year. The effect is that we need to process 100 tonnes to break even now and we’re learning commercial discipline to deal with this kind of challenge.
Regulatory visit
Starting in April, the Regulator attended SMT and Board, the emphasis will be on governance and how we run MHA generally. We recently had another visit from a separate part of the Welsh Government Regulatory team, who concentrate on WHQS works and their effectiveness. The Regulators visited Poplars Close, which has become far more popular going from 3 bids per property to 24 bids following WHQS works and extensions. Regulators were impressed with our organisation, staff mind-set onsite and the finished product.
Sickness
COMPLIMENTS Mrs Collier would like to thank the Maintenance Team... “As a resident I feel compelled to write and tell you how absolutely delighted I (and my neighbours at no 12) are with the road work carried out over the past 10 days. I am elderly, not so good on my feet and partially sighted and having such a good flat surface makes such a difference. Thank you for looking after your grateful residents so well. Also the men who did the work were considerate, pleasant and altogether a very nice team.”
Mrs Jenkins would like to thank Adrian Evans for... “Work completed to stop a leak to her property. She says it has been an ongoing issue with damp for her and she was very pleased with the work and the fact that the leak seems to have been rectified.”
Mrs Mitchell would like to thank Nigel Wade for... “Work carried out to fit two internal doors for her. Mrs Mitchell took the time to call in to say what a pleasant, well-mannered and conscientious work man Nigel was. She also commented on how he paid attention to detail. She is very pleased with his work.”
Catherine Fookes would like to thank Louise Davies, Ben Hennessy and John Keegan for...
Grew to 5% in February, this is significant and can’t continue without putting strain on colleagues and ultimately the business. We’re hoping that the overall result is 4% for the year, however this compares less well to other similar businesses with sickness levels of 1.5%.
“Your hospitality and for all of your hard work in organising the Skenfrith Court launch. I thought it went really well. I’m sure that Carwyn enjoyed seeing such an innovative project and the chance to talk to some ‘real people’ and it was especially good to meet people from all the organisations involved and see what partnership working can achieve.”
Performance is generally great
Cllr Sue White would like to thank Gareth Park & Gareth Pope for...
We’re getting repairs and works right first time; gas servicing is consistently done on time; we’re producing 40% more work than we did at transfer due to work ethic, and better organisation. We’re becoming more commercial as a result. Well done! 4
“Sorting heating out for the residents of William Jones Almshouses last weekend: he provided temporary heaters to all those left without heating when the electronic system went down”.
PITCH YOUR PROJECT We held a ‘Pitch Your Project’ event at the Glen-yrAfon Hotel in March; the event – styled on Dragons Den - was attended by seven local charities and groups who shared their passion to win up to £1,000 grant for their projects. We were impressed with the commitment and dedication that makes a difference to our communities.
The winners were: • Abergavenny Thursdays • Bulwark Community Centre • Rock Academy
Runners up taking away £100 towards their projects were: • VIG Theatre • Mens Sheds Cymru • Clybiau Plant Kids Clubs • Abergavenny Single Parents Club Our Dragaons were: Judith Langmead, Janie McCarthy, Gethin Roberts from Iterate Design in Chepstow and our very own Michelle Smith! 5
Rhiannon Pearce Community Services Advisor Hi, my name is Rhiannon Pearce. I started working for MHA in January in the Corporate Services section as a Marketing Assistant to help Ben Hennessy for a few weeks and this came to an end in the last week of February. I was then very lucky to stay at MHA as I got a new role in the CSA team as a Community Services advisor.
Who would you like to be stuck in a lift with and why? I would like to be stuck in a lift with Leonardo DiCaprio after his amazing film ‘Catch Me If You Can’ He can escape from anything!
We wish them the best for the future. Hugh Thomas Leasehold & Homeownership Officer Hugh recently retired, he started with Blaenau Gwent Legal Services in 1977 before moving over to Monmouthshire County Council’s Legal Services Department in 1979. Hugh transferred over from the council in 2008 to MHA. Everyone at MHA would like to wish Hugh a happy and healthy retirement!
Andrea James Senior Neighbourhood Officer Andrea started work at Cwmbran Development Corporation in 1974 as a Bonus Clerk, she worked there until 1979 when she left to bring up her family and returned to this role in 1985. In 1987 Andrea transferred to local government working for Torfaen Council as a Housing Officer before moving to Newport City Council. Andrea joined Monmouthshire County Council as an Area Housing Officer and then joined MHA and became a Senior Neighbourhood Officer until March 2016. 6
Why not say hello to all the new starters on
We wish them the best for the future. Lynne Fry Cleaner
Anthony Lewis Dads Can Project Coordinator
Gavin Howells Development Manager
Daniel Yandle Painter
Jake Cohen Heating Engineer
Neil Binnell Housing Support Manager
Staff Changes Jessie Sibthorpe has been appointed as a Neighbourhood Officer (fixed term) from 30th March 2016 7
By Louise Davies
Thanks to all the staff who have supported the Homes for Wales Campaign and to those who came and supported the rally on 4th March. It was very cold but a great afternoon and a great turnout with around 600+ attendees from across the sector which really shone the spotlight on housing in Wales and highlighted the need to end the housing crisis as well as celebrating what it means to have a roof over your head. ‘Boomerang child’ aka Emma Assender, Governance & Communications Assistant told her housing crisis story in which she had to return home to live with her parents following the recession. Emma’s video was played on the big screen at the Hayes in Cardiff following the rally. Emma’s video is available to watch on In House – take a look now, she was fantastic! Kyle Eldridge, a 19 year old tenant from Abergavenny also told his housing story and how the housing crisis affected him after he became homeless following a family relationship breakdown, when his mother asked him to move out. You can also watch Kyle’s story on In House. Emma was also interviewed by the BBC during the rally and hit the Welsh news that Friday evening. We were also having a team MHA photo in the background at the time – did you see us?
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Frank also joined us and was hiding from the paparazzi by the end of the day.
The Homes for Wales Campaign brings together those who believe everyone has a right to a decent affordable home to call their own. We ask that the next Welsh Government publishes an ambitious plan for housing as part of the new Programme for Government that sets out how they will end the housing crisis in Wales.
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Dealing with
INFORMAL
C OM P L A I N T S
Informal Stage 1 resolution should be part and parcel of front line service delivery, and not viewed as separate from it. All staff are empowered to help customers/colleagues & deal with issues.
Examples of Formal Complaints
A Complaint is not:
Missed appointment
Where the customer is dissatisfied with informal responses and requests for complaint to be escalated to Stage 2
A neighbour complaint or a report of Antisocial Behaviour or Harassment – please forward these to Community Safety Team
Lack of/ miscommunication/ staff not calling back/ not informing customers of works being carried out
Regarding staff
A service request, for example, advising about a responsive repair requirement for the first time
Dissatisfaction with a repair/ outstanding repairs
Bringing MHA into disrepute
An act of any party providing services which are not commissioned by staff
This list is not extensive – further examples are available in the complaints toolkit and on In House
Staff are required to fill in the ‘Informal Complaints Log Spreadsheet’ which is accessible via In House. There are only 8 fields to complete, but each piece of information is integral for us to be able to monitor informal complaints, identifying any issues or trends within your team. This will help you recognise areas for improvement, and also ensure that our tenants are satisfied with how we deal with informal complaints. 10
Prompts for dealing with informal complaints are available on In House, use these as aides to help you! Complaint Received Can it be dealt with informally?
Yes Investigated by member of staff who receives it Liaise with other departments if necessary Complaint dealt with within 10 working days Complainant informed of resolution
Complainant not satisfied with response - request to escalate to formal complaint
Stage 1 - Informal
Examples of Informal Complaints
Complainant satisfied complaint resolved Member of staff completes ‘Informal Complaints Log Spreadsheet’ CIT uses data from the spreadsheet to monitor informal complaints
PVs & SOLAR
ELECTRICAL
GAS & HEATING
PLUMBING
What Our Customers Are Saying About Us
“My husband and I have been delighted with our first impression of Capsel. We have always used another wellknown UK gas company for our boiler service, and although we have been unhappy with the service we have had great difficulty finding a reliable gas registered engineer/company to transfer our custom to. “Since seeing your advert in the Abergavenny Chronicle we have received excellent service from your company. Whenever my husband has contacted Capsel the telephone has always been answered quickly by friendly and knowledgeable staff.
“Your company were most helpful in accommodating a weekend appointment and we very much appreciated your gas engineer, Mark, being honest, open and thorough in his assessment of our boiler system. “Mark was prompt in providing a quote on the work required and with the timescales in which the work could be completed. Mark was professional and courteous during the time he was at our home repairing the boiler and he ensured that there was no mess left after the work was carried out. “Unfortunately our young daughter, who is only two years old, has asthma and recurring chest infections resulting most recently in hospital attendance, so I am sure you can therefore appreciate that with the cold weather fast approaching an efficient and working heating system is a priority for our family. I hope that now we have had our boiler repaired and serviced as well as taking out your gold service package we will continue to receive such excellent service from Capsel which will be a peace of mind for me and my husband.”
Mrs McCarthy, Abergavenny.
Find out more about what our customers are saying about us on our website: www.capsel.co.uk/testimonials.html 11
Japan by Georgia Grady (Louise Grady’s Daughter)
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I visited Japan for two weeks in February staying with a host family and attending a Japanese school. During the two weeks I came across many extraordinary experiences that have changed and broadened me as a person. Here are some activities and places I would recommend if ever visiting Japan: First, calligraphy: One of my favourite things to do. It was so fascinating to learn the Japanese style of writing and learning the importance of stroke order. Second, Skytree: The tallest building in Japan, being 2,080 ft tall, was very impressive! As was the elevator, reaching the top in under a minute. Third, Kendo: A type of martial arts, where you basically whack your opponent with a sword or bamboo stick in certain parts of the body to earn points. I really enjoyed trying out this sport even though I was a little scared at how aggressive you have to be. Fourth, Yakinku: By far my favourite meal of the whole trip, if you’re a fan of meat this is definitely the meal for you. In Japan they have specialised restaurants that concentrate mainly on meat. On every table is a grill, where you can pick your own raw meat from the range they have and cook it yourself on the grill, giving it that fresh and independent taste.
Fifth and finally, Disneyland: This is something you just have to do if you ever visit Japan. I’m 17 and I always thought that it was only for little children and I was way too old for something like this - but how wrong I was. Out in Japan it is very much expected for adults to dress up as Disney characters and visit Disneyland, which might sound strange but it just made the whole experience much more enjoyable. They also offer 18 different flavours of popcorn and very creative gifts to bring back to family and friends. These are only 5 top things that I really enjoyed but there were so many other experiences that made my trip amazing, like the extravagant temples, different types of food, the people I met and also the school I went to almost every day.
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Jessie & Emma Interview David
Emma & Jessie enter David’s office, he is very suspicious about the questions we’re going to ask him and, dare I say it, nervous! Time to put the interviewer into the interview seat and find out what he’s all about. Jessie: Here goes! How did you get into housing and what did you do before? David: I completed my A Levels and all my friends were off to university but I decided I didn’t want to do a degree as I didn’t see the need. So off I went to be a trainee accountant. I really hated this job and being an accountant wasn’t for me! My next job was as a trainee court clerk which I found really interesting and this job inspired me to study a law degree at Aberystwyth University which I loved. Whilst at university I decided I didn’t want to be a solicitor so I went on to work for Bulmers Cider. Jessie: Wow, were you a cider taster David? David: Unfortunately not, however we did drink a lot of Cidona which was a non-alcoholic cider Bulmers made. Jessie & Emma: (Laughing). What happened next? David: After working for Bulmers I decided I wanted to work in public service, so I applied for a job in Hereford City Council as a rent collector. Much to my disappointment I didn’t get the job but came second but a short while later I received a phone call and was offered the job as they had another position available. I really enjoyed being a rent collector as it was a lot different to how it would be these days; I had a list of houses I had to visit and if the people weren’t in they would leave a note saying go through the back door and
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the money is under the breadbin, obviously that wouldn’t happen now. Last in my story of how I came into housing is where I become an estates officer which was similar to the role of our neighbourhood officers which is how I found my way into housing. Emma: So David, how are you finding it being back in work full time? David: It’s been a BREEZE! (Laughing) Only joking, it’s been an adjustment and the eight weeks I’ve been back for have been very intense. I’ve been busy getting back up to speed with what happened at SMT when I was off; corporate issues, changes in regulation and of course the restructure. I can say that my job is definitely easier to do full time and it is difficult doing it part time. Jessie: What did you do in the months where you were part time?
David: On Mondays I volunteered at Vennture which is a joint churches initiative that I’m heavily involved with. My volunteer role was to help improve communication going to church leaders in the county and trying to broaden the support base for Vennture. I worked on improving the induction process for new staff and also the governance structure as the board membership needed to change due to the charity’s growth. Vennture have a project called ‘Lean on Me’ which is a recovery room for people who are inebriated and have minor injuries, instead of using A&E or police cells. The project has trained staff that can support people and address minor injuries. I also worked with the family pastors which operates under the government Troubled Families initiative. The idea was taken from Yeovil and adapted to work
at Vennture. The project is non-professional and more relational as it isn’t run by a statutory body. The families are matched with a volunteer who helps them achieve their goals such as employment, school attendance etc. and the project currently works with forty families. It’s been fascinating seeing Vennture grow: I really enjoyed my time volunteering and will still be involved with them in the future. Jessie & Emma: Sounds like you have been very busy! Jessie: What does a working day in the life of David Morris look like? David: A typical working day in recent weeks has started with a staff briefing around the restructure, a Senior Management Team meeting, a Voids meeting and then on to a Grounds Maintenance meeting.
It’s Time to Hit the Car-pool!
Jessie: Wow that sounds like a jam packed day, did you have time for any lunch? David: I do need to start making time to leave the office for lunch as I seem to be spending a lot of time chained to my desk. I would like to be out of my office and chatting to staff more now I’m back into the swing of things! I’d also like to do some job shadowing with staff and communicating more. With being the Director of Housing & Communities, a Director of Capsel, being the Chair of the Gwent Welfare Reform Partnership, life is pretty hectic! Emma: What do you get up to in your “spare” time? David: (Laughs) What’s spare time? I am a member of the leadership team at Christian Life Centre, so that is a big part of my life. I’m also the coach of my sons under 11’s football team, I do training on Tuesdays with the team and there are games on a Saturday. Jessie: If you could be a superhero for a day what would your superpowers be? David: (Head in hands) Oh No!! Umm I would bring reconciliation to people as in life people spend too much time arguing and bickering and don’t appreciate the good things in life that are all around them. Emma: So final question, if you could have any other job for a month what would it be and why? David: This is easy! I’d be the manager of Everton Football Club as I would love to lead the team out at Wembley on April 23rd that would be amazing. Just to add to that Hereford FC have also reached Wembley in their first season! Jessie & Emma: And on that note we’ve finished, thanks for letting us interview you & now to take a selfie to accompany this interview in Ebuzz! SMILEEE!
Our new Toyota Auris Hybrid pool car is coming soon and will: • Be available for all staff to use (check out Terms & Conditions on In-House) • Have a lower impact on the environment • Reduce CO₂ emissions to improve MHA’s green credentials of ISO 14001 by reducing fuel usage • Raise the profile of MHG in the local community • Project a professional image of Monmouthshire Housing Group as branded vehicles will be used as opposed to personal cars. It will complement our current van stock and raise visibility across the county
Book the car via In House 15
Jamie’s s ’ i Cer p m a c t o o B
Bored of the same old thing? Then come along to BOOTCAMP!
• Get Fit • Stay Healthy • Build Confidence • Work at your own ability • Everyone is welcome! Every Monday 5.15pm at the side of MHA HQ
£2 per session Email: ceri.melhuish-thomas@ monmouthshirehousing.co.uk for more information.
MHA’s Community Investment Team have been running the Jamie’s Home Cooking course with adults in Abergavenny for over six weeks now, with lots of tasty recipes and healthy options for the family. The great thing is that the ingredients are low cost and can be adjusted to easily suit numbers. We’ve been working with local small business Flying Pig & Little Piggies School of Catering who were a key component to the project’s success. There’s about fifteen weeks left to complete the course, and the participants are really enjoying themselves. All of the parents love taking their learning back to the family and cooking at home with the kids. We have five mums who will now complete a BTEC L1 in home cooking. The course has also been a great opportunity for health and wellbeing and socialising, with mums often saying that they don’t get enough time with other adults.
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Home Cooking Meatballs & Tomato Sauce
Jamie’s meatballs are fantastic! Remember to make 5. Divide into 4 large balls. them with a mixture of beef and pork, as it gives 6. With wet hands, divide each ball into 6 and roll a really wonderful juicy flavour and a moist texture. into little meatballs - you should end up with 24. Serves 6 7. Drizzle them with olive oil and jiggle them about so they all get coated. Ingredients 8. Heat a large frying pan and add meatballs. • 4 sprigs of fresh rosemary 9. Stir them around and cook for 8-10 minutes • 8 Jacob’s cream crackers until golden (check they’re cooked by opening • 2 heaped teaspoons Dijon mustard one up - there shouldn’t be any sign of pink). • 500g good-quality mix of pork and beef mince Set aside. • 1 heaped tablespoon dried oregano • Sea salt and freshly ground black pepper Meanwhile cook pasta according to packet 10-12 • Olive oil minutes for ‘Al dente.’ • 1 medium onion For the sauce • 2 cloves of garlic • ½ teaspoon of dried red chilli 1. Peel and finely chop the onion, the garlic and • 2 x 400g tins of chopped tomatoes chilli. • 2 tablespoons balsamic vinegar 2. Add the balsamic vinegar and tomatoes. • 400g dried spaghetti 3. Bring to the boil and reduce, then season to taste. For the meatballs 4. Add the meatballs into the pan to warm 1. Pick the rosemary leaves off the woody stalks through and then add cooked pasta (if the and finely chop them. pasta is a little dry add some of the pasta water 2. Crumble the crackers in a bowl until you get a to loosen) fine crumb texture. Serve sprinkled fresh basil leaves or parsley and 3. Add the mustard, minced meat, chopped some grated Parmesan rosemary leaves and dried oregano. 4. With clean hands scrunch and mix up well. 17
Walking to Wellness In Monmouth we have our Walking to Wellness Project. The aim of this project is to improve people’s wellbeing through socialising and exercising. This has two separate branches which link with local partners in the area. The first joins with the Fit4life group and tenants are welcome to join the group for a gentle walk around the beautiful surroundings of Monmouth every Monday morning. This is suitable for all abilities and is a great way to meet new people, have a laugh and to start to improve your health. Our buggy walk group will start with a taster day on the 18th April. With Flying Start we are hoping to set up a self-sustaining buggy walk group which will be led by volunteers who will be trained as walk leaders. The taster day will start at Overmonnow Primary School and trail round to the leisure centre where the children can play in the Wiggles and Giggles group whilst the adults get a chance to relax and chat. The great thing about this project is that walking is completely free and can be done at anytime, anywhere in almost any weather!
Upcoming Events & Awareness Days Here’s a list of days, events & celebrations for you to mull over:
• Bowel Cancer Awareness Month • IBS Awareness Month • National Pet Month • Stress Awareness Month • World Autism Awareness Week: 2nd – 8th April (accept, understand, love) • MS Awareness Week: 25th April – 1st May
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DO YOU KNOW YOUR PICKLES?
Everything you wanted to know about MHA’s awards scheme
Here are a selection of “Pickles” that you have awarded to your colleagues recently:
You know the feeling: you’ve seen someone take that awkward phone call that came through on the ring-round system. It wasn’t meant for them, but they they picked up the call and ran with it.
Emily Townsend has ‘pickled’ Joel Eaddy for… “helping a tenant set up her laptop and enabling her to get back online!”
It might be doing something that kind of fits into their job, but with a little extra – like calling in with that benefits form because you’re in the area, instead of just sending it in the post, or supporting teams with the delivery of projects and giving up time to get involved and share ideas. If you know of someone who did that something extra, no matter how big or small. Give ‘em a pickle! Everyone gets 15 pickles every quarter that they can give to someone they feel did the extra bit. You can check your pickle quota on In House by going to the Pickles page. Click on the “Award A Pickle” button on the right-hand side and the window will tell you how many pickles you have. Then, fill in the form! Don’t forget to write why you’re awarding the pickle.
ns to o i t a l g ratu Cong ian, Housin Br who Claire Assistant, aw n dr Admi ril’s pickle h p ig won A ets a £50 h and g t voucher! stree
Sarah Needs has ‘pickled’ Katie Knill for… “her amazing speed and help updating the asbestos warnings. I couldn’t have done it without you, thank you so much.” Louise Davies has ‘pickled’ Mared Dafydd for… “Diolch yn Fawr am sharad yn cymraeg yn ein Video Cartrefi I Gymru. Thanks for speaking in Welsh in our Homes for Wales video.” Kerris Winter has ‘pickled’ Becky Oliver for… “going out of her way to top up an electric meter key and topping up a decant tenants’ meter so they weren’t without electricity over the weekend. You saved me a journey to Monmouth and went over and above to help a colleague.” Kerris Winter has ’pickled’ Amy Brine for… “taking time to deliver a food bank voucher to a tenant who is in difficult circumstances due to benefit changes as I wasn’t able to get out to the area again this week. Thank you!” Do you think your colleagues should be recognised for their additional work efforts, going above and beyond customer expectation and showing a good service? Then award them a pickle via In House. A prize will be awarded to the employee with the most deserved pickles during the quarter. 19
SERVICE TES The Service Testing Team is a team of tenant volunteers who work with teams within MHA to...
Here are just 2 of the most recent examples where the Service Testing Team have worked with different service areas...
• Test your service from the tenants’ point of view – ‘Are we meeting their expectations?’, ‘How do they find the process?’ etc • Gauge tenants satisfaction with your service area, giving more in-depth reasoning why and giving context behind the figures • Tenants are able to give opinions to identify areas where you can improve • Evidence areas where you are doing well. • By getting tenants’ perception before starting report/ project/ new way of working – you’re more likely to succeed
1. Disabled Facilities Grant Check
What you need to do... Contact us! Let us know the area you want the Service Testing Team to look at and what you want to get out of it. We can take it from there!
Get in touch with Lorna Wheater (ext. 2142) or Anna Phythian (ext. 5767).
e w t Wha o to d n a c u... o y help 20
The team were requested by the Director and Manager to carry out a mystery shopping exercise to independently check the quality of works carried out under the Disabled Facilities Grant from the customer’s point of view. The team made phone calls to 38 tenants, 26 of which gave their opinions. The findings were positive: • 88.46% satisfied overall with the adaptations carried out at their property • 96.15% felt that the adaptation has had a positive impact and improved their quality of life • 100% felt the work that was carried out helped by making it easier for them to use their home, with 80% of these stating that it had “greatly” helped Whilst tenants were satisfied on the whole, there were quite a few instances where there were outstanding or incomplete works, which had not been reported previously. It is integral that we know about these - we cannot put right what we do not know about. The team are in the process of contacting the tenants! Aside from providing satisfaction figures and comments, the team were also able to identify 4 tenants that felt they the needed additional support or help, some low level, but also some with more complex and difficult needs. We are now able to discuss with these tenants ways in which we may be able to help whereas they may have otherwise struggled.
STING TEAM 2. External Works Check The most recent check was where the Service Testing Team checked the satisfaction of those tenants who had external works completed at their property within the past 6 months. Again, generally the responses were positive: • 88.5% of those that answered the telephone surveys stated that they were either “happy” or “very happy” with the attitude of the workmen that carried out the work • 91.3% felt that the workers protected the area and left it clean and tidy • 82% of those that answered were “very happy” or “happy” with the quality of the works However, a few areas for improvement were noted. The Service Testing Team, using their own opinions and experiences as tenants, as well as comments made from conversations they had with other tenants as part of the check, came up with ideas to try and combat these (see table to right). Sometimes there are small ‘tweaks’ that can make all the difference to our tenants. Rather than assuming what tenants want and need, the team, as tenants and on behalf of tenants, are able to identify these and highlight them to us which could result in process changes that improves satisfaction of services and even efficiencies within your team. We have a fresh approach, testing services from the tenant’s point of view, using their opinions and experiences to continually look to improve the way we do things, and make efficiencies where we can. If there is some way you feel the Service Testing Team could help you and your team, get in touch!
Finding
Suggestion
Outcome
It was felt that there was an inconsistent approach to informing tenants prior to works starting. 26.9% of tenants felt that they were not given the opportunity to discuss proposed works.
The team suggested letters be sent to all tenants prior to works. The Service Testing Team identified information that, as tenants, they feel is vital. Also that posters with information be put up in communal areas / boards where works are taking place plus who to contact.
Initial letter is already sent to every tenant on the programme. The team has also produced a booklet which will be handed to every tenant when a survey is carried out, or put through the letter box if the tenant is not in.
Not all tenants felt they were kept informed of any amendments to or delays to works.
It was suggested that simply a letter and phone call as soon as possible to the tenant informing them of reasons why and providing new dates would suffice. Some tenants may not read all letters, so suggested that the envelopes be marked with a stamp saying “regarding the works taking place at your address”.
Surveyor from the Asset Management Team has confirmed that the contractors have now been instructed to inform tenants of any delays in person.
Dissatisfaction with works or outstanding works after works cited as ‘complete’.
Suggestion of on-site checks throughout the works and, most importantly, after contractors/ staff mark that works are complete, to ensure that from a customer’s point of view they are in fact complete.
Surveyor has confirmed that all works are checked on a regular basis and that a final check and snag sheet is produced on finished works. Aside from this, tenant satisfaction forms specific to the works carried out are completed.
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Mared’s Welsh Corner Learn to speak Welsh - Lesson 2
With the summer on its way there will be plenty of talk about the weather, holidays and a few weekend shenanigans. Why not try a few conversations in Welsh (I’ve thrown a few mouthfuls in there for you just to make it a bit more fun :-). If you need any help with pronunciations just let me know.
Y Tywydd - The Weather
Holidays - Gwyliau
The weather is beautiful - Mae’r tywydd yn hyfryd (My-r toe-with uhn huh-f-rid)
Are you going on holiday...? - Wyt ti’n mynd ar wyliau...? (ooy teen min-d are will-yai)
The weather is awful - Mae’r tywydd yn ofnadwy (My-r toe-with uhn oven-a-doo-ee)
This year? - Flwyddyn yma? (Vloo-y-thin yh-mah)
It’s raining - Mae hi’n bwrw (My he-n boo-roo)
Soon? - Yn fuan? (uh-n vee-ann)
It’s windy - Mae hi’n wyntog (My he-n win-tog) It’s cold - Mae hi’n oer (My he-n oy-r) It’s hot - Mae hi’n boeth (My he-n boy-th) It’s warm - Mae hi’n gynnes (My he-n gun-es) It’s sunny - Mae hi’n heulog (My he-n hail-og)
This summer? - Haf yma? (Half yh-mah) No - Nacydw (Nack-y-do) I’m not going on holiday (this year) - Dwi ddim yn mynd ar wyliau (eleni) (Doo-ee thim uh-n min-d ar will-yai vloo-y-thin yh-mah) Yes - Ydw (y-do) Dwi’n mynd ar wyliau... - I’m going on holiday... (Doo-een min-d ar will-yai) Tomorrow - Yfory (y-four-y) Next week - Wythnos nesaf (ooi-th-nos ness-av) Soon - Yn fuan - (uh-n vee-ann) Where are you going? - Ble ti’n mynd? (Blair tee-n min-d) I’m going to... - Dwi’n mynd i... (Doo-een min-d ee...) Can’t wait - Methu aros (Meth-ee ar-os)
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Fancy a game of football after work? Every Monday 17:00-18:00 at Cwmbran Stadium.
If you’re interested in joining up with colleagues for a friendly game of 5-a-side, drop Michael Harper, Dewi Parry or Graham Harvey an email. You don’t need to be Messi or Ronaldo, all welcome!
news !
Mandatory Reads Mandatory reads will now appear under this icon next to your profile. Don’t forget to tick the box to confirm you have read it!
Capsel now on In House To meet the Capsel team or to find out more about Capsel just visit departments and click Capsel.
Did you know you can blog? Why not write a short blog to share with your colleagues, you can include photos too. Simply go to your profile and select read my blog and add new post. Simples!
Monthly Competitions Keep an eye out for competitions to be in with a chance of winning great prizes! All you have to do is take part in the monthly competition. All correct answers will be entered into a prize draw. Visit the staff room and select competitions. We will email DLO trades the competition so you don’t miss out. Last month’s competition winners to the dingbats challenge were: Michael Harper, Database Support Officer & Katie Needham, Continuous Improvement Officer Hope you enjoyed your easter eggs!
New Look In House In House has had a spring clean to make it easier for you to navigate. Why not check it out and give us your feedback!
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Looking to have a spring clean and make a little pocket money? Below is a list of car boot sales taking place in and around Monmouthshire.
Hockbootz Abergavenny Held: Wednesday Seller time: 02.00pm Buyer time: 03.00pm From/To: Apr/Oct Frequency: Regular Seller fee: 5.00 Entry fee: 0.00 Abertillery Abertillery Held: Sunday Seller time: 09.00am Buyer time: 10.00am From/To: Jul/Oct Frequency: Regular Seller fee: 5.00 Entry fee: 0.00 English P1
Govilon - Govilon
Held: Thursday Seller time: 07.30am Buyer time: 08.00am From/To: Mar/Nov Frequency: Regular Seller fee: 5.00 Entry fee: 0.00
Newport Car Auctions Newport Llanhilleth Institute Car Held: Sunday Seller time: 06.30am Park - Abertillery Buyer time: 07.00am Held: Saturday From/To: Apr/Mar Seller time: 10.00am Frequency: Regular Buyer time: 10.30am Seller fee: 5.00 From/To: Aug/Dec Entry fee: 0.00 Frequency: Regular Seller fee: 4.50 Newport Stadium Entry fee: 0.00
Woody Workers Pontypool Held: Sunday Seller time: 11.00am Buyer time: 11.30am From/To: Jun/Sep Frequency: Regular Seller fee: 5.00 Entry fee: 0.00 The Riverside Hotel Monmouth Held: Sunday Seller time: 11.00am Buyer time: 11.30am From/To: Jun/Sep Frequency: Regular Seller fee: 5.00 Entry fee: 0.00
Newport
Avondale - Biggest In Torfaen County Cwmbran Held: Sunday Seller time: 09.00am Buyer time: 09.30am From/To: Jul/May Frequency: Regular Seller fee: 5.00 Entry fee: 0.00
Held: Sunday Seller time: 08.00am Buyer time: 08.00am From/To: Jan/Dec Frequency: Regular Seller fee: 5.00 Entry fee: 0.00
English P1
English P2
What is organ donation? When we die we might be able to give some of our organs to someone else. A lot of people in Wales are waiting for new organs because their own have stopped working properly. Organs that have been donated could be given to these people. This is called an organ transplant.
treated as if you want to be one. This is known as deemed consent. This is different from the current system, which relies on people joining the NHS Organ Donor Register or their families making the decision.
We believe this could help increase the number of donors in Wales by 25 per cent.
lived in W a donor membe contact
treated as if you want to be one. This is known What is organ donation? Who is affected by the new system? The soft opt-out system will apply to people as deemed consent. This is different from the When we die we might be able to give some of aged 18 and over, who have lived in Wales What h relies on our organs to someone else. A lot in opt-out current for over 12 months, diepeople in Wales andjoining haven’t Donor R Whyof dopeople we need a soft system for system, which registered a decision on the NHS Organ Donor If you ar organ donation? the NHS Organ Donor Register or their families Wales are waiting for new organs because their Register. It may affect students who have been choices There is a big shortage of organs for transplants What is changing and when? living in Wales for more than 12 months. Register in Wales and across the UK. 9 outmaking of 10 people the decision. own stopped working Organs From 1sthave December 2015, the way we chooseproperly. to in Wales agree a donor with organ donation, but only There are some people that the new system be donors in Wales will change. The new system 3 out of 10 people have signed the NHS Organ remove that have been donated could be given to these Why do we need a soft opt-out system for will not apply to. More details are on our is called a soft opt-out system. Soft opt-out mean th Donor Register. The new system will be clearer website – www.organdonationwales.org. means that ifThis you want be an organ people. is tocalled andonor, organ transplant. having n for everyone. If families are approached about organ donation? then you don’t have to do anything. Unless you organ donation, they will know their loved one Are families involved in a soft opt-out system? consen There is a big shortage of organs transplants decision make a decision not to be a donor, you’ll be Yes. If it became possiblefor for you to donate, What is changing and when? could have opted out but chose not to. your family or friends would be involved. in Wales and across the UK. 9 out of always 10 people This is why the system is called a soft opt-out. From 1st December to toinbeWales agree with I want to2015, be the way we choose I don’t want organ butquestions only Families needdonation, to answer important To fin organ will donor ansystem organ donor be donors an in Wales change. The new medical history and if you normally 3 out of 10 people about haveyour signed the NHS Organ organ is called a soft opt-out system. Soft opt-out Donor Register. The new system will be clearer or cal Opt out Opt inif you want Doto nothing means that be an organ donor, for everyone. If families are approached about www You can register a decision You have no anything. objection to You canyou register a decision then you don’t have to do Unless organ donation, they will know their loved one www to be an organ donor. becoming an organ donor. not to be an organ donor. make a decision not to be a donor, you’ll be could have opted out but chose not to. P18587 A5_6pp Leaflet_AW.indd 1-3
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I want to be
I don’t want to be
Committed to End Mental Health Discrimination In March MHA signed a pledge with Time to Change, an organisation which promotes a positive attitude to mental health issues. The pledge is a commitment by MHA in its role as an employer to raise awareness and address mental health stigma and discrimination, and support mental health and wellbeing amongst staff and residents. Sara Powys from Time to Change Wales gave a presentation to staff about the campaign along with a Time to Change champion who also shared her personal experiences of living with mental health English P2 issues. Welsh Cover
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lived in Wales. If they knew you did not want to be a donor, they would be able to say so. If family members or appointed representatives cannot be contacted, donation would not go ahead.
John Keegan, commented that MHA will support and talk to staff about mental health and wellbeing, promote a healthy work life balance, ensure equal opportunities and work closely with Time to Change Wales to communicate anti-stigma messages. MHA already offers support to staff who are experiencing difficult times and as part of the day Monmouthshire Mind and Kemeys Grange counselling service were available with information and the opportunity for staff to find out more about their services.
Yng Nghymru,
We believe this could help increase the number lived in Wales. If they knew you did not want to be 2015, of donors in Wales by 25 per cent. o 1 Rhagfyr a donor, they would be able to say so. If family What happens if I am already on the NHS Organ members or appointed representatives cannot be Donor Register? Who is affected by the new system?bydd y ffordd rydym yn If you are on the Register you have the same contacted, donation would not go ahead. choices everyone else. Yousystem can stay on the Theassoft opt-out will apply to people dewis bod yn rhoddwyr Register and this will be treated as a decision to be aged 18 over, who have lived in Wales What happens if I am already on the NHS Organ a donor (opt in)and from 1st December 2015. You can remove your details from the Register. organau yn newid. for over 12 months, dieThis inwill Wales and haven’t Donor Register? mean that from 1st December you’ll be treated as having no objectiona todecision organ donationon andthe deemed registered NHS Organ Donor If you are on the Register you have the same consent could apply to you. Or you can register a Register. Itanmay who have been choices as everyone else. You can stay on the decision not to be organ affect donor (optstudents out). living in Wales for more than 12 months. Register and this will be treated as a decision to be a donor (opt in) from 1st December 2015. You can To find out more visit There are some people that the new system remove your details from the Register. This will organdonationwales.org will not apply to. More details are on our mean that from 1st December you’ll be treated as or call 0300 123 23 23 website – www.organdonationwales.org. having no objection to organ donation and deemed www.facebook.com/organdonationwales Are families involved in a soft opt-out system? consent could apply to you. Or you can register a www.twitter.com/OrgDonationCYM decision not to be an organ donor (opt out). Yes. If it became possible for you to donate, your family or friends would always be involved. This is why the system is called a soft opt-out. 25 Families need to answer important questions 17/06/2015 17:25
To find out more visit
W
CORPORATE PLAN 2016 Vision
By 2020 MHA will be the top performing Social Enterprise in Wales providing quality homes and services, transforming peoples’ lives and giving them the confidence and support to realise their ambitions. We will create an environment where people can have a brilliant quality of life, in areas where they aspire to live and work. With this in mind the new Corporate Plan for 2016/17 maybe as ambitious as ever but lots of work has gone into preparing achievable targets and goals for the year ahead. It is not just about setting Directorate goals but working together to see how we can support each other, at the same time considering the risks to the business. Here are some of the highlights:
Review of MHA’s Asset Management Strategy
New Housing Management System will go live this year – Civica
There’s been a lot of work improving and maintaining our tenant database. It’s vital that all our info is up to date and accurate to make sure that we understand what tenants need. It helps us tailor and improve services, and target resources effectively
Implementation of Phase 1 and 2
Development of new homes Review – how we meet supply & demand Programme to build more new affordable homes in 2016/17
Implement new H&C Restructure and minimise impact of Universal Credit New specialised teams to accommodate different relationship with our tenants
OAP Accommodation Review & Implement new strategy Following a study that Ark Consultancy provided to us, we’re re-designating some of our stock to make best use of it to accommodate future needs and create suitable homes that people can enjoy for longer
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We’re identifying homes that are no longer fit for purpose and altering, re-designating or disposing of them
Produce and implement MHA’s Business Intelligence and Data Strategy
Support 500 tenants to improve their quality of life, create 30 work placements and assist 20 tenants into work The Inclusion team work tirelessly to help support tenants back to work with one-to-one support, CV writing, training and work placements. More projects are planned in the coming year: Keep checking InHouse for updates!
Tribute to Fundraiser By Karen Doyle
As the news travelled about Ashley’s death we seemed to be getting more and more donations. Unsure of what to do with the money, as a family we decided to donate it to Avon Owl Trust. We had been contacted by one of Ashley’s work colleagues who was also aware of his love of owls and knew that the Owl Trust was in desperate need of £5,000 to build a Hospital for injured and abandoned birds of prey. A Just Giving page was set up and the money we had received was paid into it, we contacted the sanctuary and they agreed that if we hit the £5,000 by March they would make the hospital a memorial hospital in Ashley’s name. By the time March came the donations had well exceeded the amount required and reached a massive £6,500. So on Easter Monday all the family and some close friends were invited to the sanctuary for the official opening of “The Ashley Doyle Hospital for Birds of Prey”. The hospital was up and running and fully equipped with everything needed to help injured birds, including a specialist bird incubator. The opening was of course emotional, but also made us smile because we know that Ashley would have been so proud of the achievement.
Ashley Doyle
Easter Monday was always going to be difficult this year as we are still going through the firsts of everything without Ashley, however, it wasn’t as bad as we thought it was going to be! Since Ashley died last October we were receiving a huge amount of donations from individual families and companies such as Celador Radio where Ashley worked on SAM FM, Newport City Homes and various cricket and football clubs across the county, and of course from MHA. Ashley had a real passion for helping animals, he donated monthly to The Dogs Trust and hated hearing about any form of animal cruelty. He also had another passion which was birds, in particular owls. I’m not really sure how or when this happened I just remember how excited he was when his Mum bought him a gift voucher to visit an owl sanctuary to handle and fly the birds.
Mal and I are now the adoptive parents of very pretty little owl called “Athena” and will visit whenever an open day is being held. 27
2,586 Followers
Following 465
2,380 Tweets
@Mon_Housing Bringing together health, social care & housing at Skenfrith Court with Liberty Care today! #workingtogether @Mon_Housing Catherine Fookes is supporting #HomesForWales: “We need more affordable housing to help improve health.” @HomesforWales #homesforwales is coming from Monmouthshire this pm! It’s wet & windy here but we’ll be sharing antics from the week
If you’re looking to take a break away from your desk, get fit, lose a few pounds or just fancy some fresh air the Lunchtime Walking club might be just the thing you need! We walk most Wednesdays, leaving from reception at 12:30pm.
We’ve presented our first accredited award on our new Passport to Engagement training!
Health Benefits of Walking
@Mon_Housing
You can now see the latest tweets on In House... take a look!
Studies show that walking can: • Reduce the risk of coronary heart disease and stroke • Lower blood pressure • Reduce high cholesterol and improve blood lipid profile • Reduce body fat • Enhance mental well being • Increase bone density, hence helping to prevent osteoporosis • Reduce the risk of cancer of the colon • Reduce the risk of non-insulin dependent diabetes • Help to control body weight • Help osteoarthritis • Help flexibility and co-ordination hence reducing the risk of falls
On Twitter? Why not follow us @mon_housing
(Sources: Davison & Grant 1993, US Dept of Health 1996, British Heart Foundation 2000)
@Mon_Housing Mental health problems can affect anyone at any time, no one should feel ashamed. Join us on #timetotalk day @Mon_Housing We were blown away #WorldBookDay last week! We learned about 3 Little Pigs! http://ow.ly/Zg0Dk #huffandpuff
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CuIsine Corner
Welcome to Cuisine Corner! We all love food and it’s always good to get some inspiration from others about what to cook and where to go. Each edition, we want some tantalisingly tasty, tried and tested recipes and reviews to feature in Cuisine Corner.
Restaurant Review The Gurkha Corner, Abergavenny By Domini Barnes
Open Monday - Sunday 12:00 14:30 and again 17:30 - 23:00. A great restaurant with a lovely ambiance – tables with linen table clothes, flowers and candles on every table. Prices are reasonable with starters at around £5.00 each. Main courses are on average £8.00 each then they also provide a clay oven tandoori option. The most expensive dish is the Koshi Salmon; salmon steak marinated in mustard honey, dill leaves,
finished in a clay oven and served with a bowl of seafood rice for £12.95. My daughter’s favourite dish is the coconut style chicken curry. I go for a standard mild chicken curry which is delicious. A lovely little find and definitely worth a try even on a lunch visit where they display lunchtime offers.
RECIPE
Baked Eggs with Spinach & Tomato
Ingredients • 2 tbsp. olive oil • 1 medium onion • 5 oz. fresh baby spinach • 1 can whole tomatoes • 1 tsp. ground cumin • 1 tsp. salt • 1 tsp. freshly ground pepper • ½ tsp. sweet paprika • 2 tsp. hot sauce • 4 large eggs • ¼ c. crumbled feta Method • Preheat oven to 400 degrees F / 200 C / Gas mark 6. Meanwhile, in a medium saucepan, heat oil over medium-high heat. Add onion and sauté until soft, about 5 minutes. Add spinach and sauté until just wilted, about 2 minutes. Remove from heat. • In a medium bowl, stir together tomatoes, cumin, salt, pepper, paprika, and, if desired, hot sauce. Add onion-spinach mixture and stir to combine. Divide among 4 oiled 10-ounce ramekins. • Crack an egg into the centre of each ramekin, then sprinkle on feta. Bake until whites are set but yolks remain soft, 12 to 15 minutes.
If you would like to share your ideas with us, then please get in touch with the Corporate Services Team. 29
Send us a pic of your pet! The pets will be published in the next edition and you could win a £10 High Street Voucher. Email Graham Harvey with a pic of your pet and tell us a little bit about them.
Visit the ‘Staff Room’ area on
Hatty & Winston Cally McCarthy Meet Hatty and Winston who are brother and sister. They enjoy napping and knocking glasses over. They also like to wake me up at 5am for no apparent reason.
Pip Ben Hennessy Pip (AKA Killer) is our two-year-old Jackhuahua – a cross between a Jack Russell and Chihuahua. She is a friendly, good natured little dog and more Jack Russell than Chihuahua. Likes: sunshine, killing soft toys, forest walks. Dislikes: water, night-time and the postman.
to vote for the cutest pet.
Lola & Maddie Karen Hayes
Daisy Dewi Parry
Maddie is a frug (french bulldog cross pug) she’s a character! She loves food way too much! Her favourite thing to do is to sleep all day!
Daisy is a one year old West Highland Terrier. She enjoys going walking and playing with her ball but her favourite thing is to curl up on the settee and sleep.
Lola is a totally bonkers french bulldog! She loves to play with her ball and chew everything she sees! They both have a lot in common like snoring for example!
Scampy Lisa Way This is Scampy, my eight year old Jack Russell. She likes nothing better than going for walks and stealing socks!
They were breeding dogs that we rescued. Sadly for the first 5 years of their life all they knew was a kennel for a home. But now they have walks, cuddles, treats and most important love!
Congratulations to Porter (and his owner Jill Morgan) on winning the February edition’s ‘cutest pet’ competition! 30
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