Feb rua ry 201 8 - 10 Yea r Spe cial
Some pics from the
party!
2
3
Engagement Team
An entertaining morning from the En "The re-launch was a great way to promote ‘what we do’ to the other teams in MHA. Not only did people take in what we do but they’re now thinking of how we can link up and work together. We have had loads of referrals and ideas from the conversations we had and we’re looking forward to continuing these conversations!"
Emily Townsend Engagement Officer 4
Here are a selection of “Pickles” that you have awarded to your colleagues recently: Cath Murray has ‘pickled’ Kristian Chard for… "helping me with: 1 – Storage of new Computer in the Community laptop delivery. 2 – For converting one of my tenants CV’s into a Word document that we can work on."
Roll Up
ngagement Team
Mariam Elmirghani has ‘pickled’ Nadine Fletcher for… "covering a complex case in the Housing and Wellbeing Project while another team member is unwell. Although you make it look easy, I know that it really isn’t! Thank you very much." Domini Barnes has ‘pickled’ Gary O’Rourke for… "being so versatile and accommodating. Thank you for your help and support today." Mariam Elmirghani has ‘pickled’ Chanelle Baker for… "covering the Tenancy Coaching Project cases while we undergo recruitment. I am sure it hasn’t been easy, but you’ve done a good job." Emma Parry has ‘pickled’ Jacob Richards, Vicky Ferris and Ben Hennessy for… "helping and contributing to the success of the Homesearch Plas Mawr coffee morning on 1st December." Do you think your colleagues should be recognised for their additional work efforts? Going above and beyond customer expectation and showing a good service. Then award them a pickle via In House. A prize will be awarded to the employee with the most deserved pickles during the quarter. 5
Cook's Ten Car Maintenance Tips By Nathan Cook 1. Tyres – Check your tyre pressure and the condition of your tyres regularly. If the tyre pressure is low make sure that you top the air up. If your tyres are damaged or are showing signs of wear make sure that you get them changed. 2. Oil – You should check your oil levels frequently, especially if you are planning on travelling a long distance. Make sure that you top your oil up if it’s running low so that your engine carries on running smoothly. If you seem to be putting a lot of oil in your car it’s worth getting it checked out at your local garage. 3. Screen Wash – Check your screen wash levels frequently and top it up if required. Make sure that you use screen wash that won’t freeze. Did you know that you must have a working screen wash system by law? 4. Windscreen – Check your windscreen regularly for damage and make sure that you have any stone chips repaired. If any chips are left it could lead to your windscreen cracking. 5. Engine Coolant – Check your coolant levels frequently when your engine is cold. Don’t let your coolant level go below the low mark, always top it up so that it’s in between the min and max mark. 6
6. Windscreen Wipers – Check your windscreen wipers frequently to make sure that they aren’t damaged. If they’re damaged, replace them! If the wipers aren’t damaged but only smudging on the windscreen don’t be too hasty in replacing them. Try putting some vinegar on a piece of cloth and wiping the blades. Quite often this will remove any dirt that is on the wiper blades and they will no longer smudge. Make sure that the vinegar doesn’t go on the paintwork of your car though! 7. Lights – Check all of your lights regularly. If any of the bulbs aren’t working you need to replace them. 8. Servicing – Make sure that you book your car in for a service every year. Not only will this help your car to run smoothly and efficiently, but it will also increase the partex value / resale value of your car. 9. Damage to bodywork – Avoid rusting! Check your car regularly for any damage to the bodywork. If you find any damage make sure you get it repaired as damaged panels could start to rust if not repaired. 10. Protecting the bodywork – To help protect the bodywork of your car it’s worth putting a coat of wax on it after washing the car. A car normally needs a coat of wax approximately 3-4 times a year.
Can you identify the two staff members below? Email your answers to Inhouse@ monmouthshirehousing.co.uk for a chance to win a £10 high street voucher.
A
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your pod s in P’
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5
Guess the 10 year old members of staff
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As you’ve seen, Project P is up and running on In House and it is great to share the huge amount of positive feedback we receive about you from our customers. The purpose of the project is to celebrate the positive experiences our customers are having from us and encourage all staff to deal with customers in a professional, patient, positive, prompt and polite manner, delivering excellent services and making everyone feel good about themselves!
B
Project P as it stands is just the beginning! Over the next few months we will be developing the page, sharing positive examples of great customer care as well as adding learning material, hints, tips, interviews and blogs. So keep your eyes ‘pea’led and feel the love for Project P coming next month!
Click here to see some of the fantastic compliments that your colleagues have received. 7
Ohio By Emma Assender
8
It’s not your usual US based holiday destination, but Ohio surprisingly has a bit of everything you could want in a vacation: a freshwater coast, great food, cities, beautiful countryside, coffee and sport - there is pretty much something for everyone. My base was with a friend living in the north west of the state and initially we explored the local area because I couldn’t go far as I was expecting Fed-Ex to deliver my errant luggage (last seen at the wrong gate in Boston Airport). Initial explorations took in Kent the local university town, which boasts an impressive number of bars presumably for the student population and Scribbles Coffee serving all manner of concoctions including my firm favourite; a Turmeric Latte – peak hipster, I know! The streets even have swings so you can chill out and enjoy the local black squirrels while sipping on your brew. Hudson, another local town is very
quaint with colonial style housing and more coffee shops to while away your time waiting for your suitcase to make it from Boston to Newark to ‘home’. I visited at the end of September and hit the sweet spot between the end of the baseball season and the start of the NFL season (it’s like rugby but with bubble wrap and don’t let anyone tell you different). Cleveland boasts two impressive stadiums: Progressive Field where the Cleveland Indians play; and the imaginatively named FirstEnergy Stadium, known locally as The Mistake-On-The-Lake, because let’s face it, the Browns aren’t exactly going to make it to the Superbowl this year. Next year doesn’t look good either... However, Browns fans are the most dedicated, passionate bunch of people and walking into the stadium on a sunny day is the nearest thing I’ve ever imagined a Roman amphitheatre to be like. 73,200 roaring, barking (the Browns’ mascot is a dog) fans is both impressive and intense! Baseball, on the other hand is a more relaxed affair and the Indians 9
Cleveland’s a pretty cool city; it’s big enough to feel like the iconic American city but small enough to be friendly with small neighbourhoods like Little Italy where Presti’s Bakery serves the best pastries you’re likely to get outside of actual Italy. There’s no shortage of bars, playing live music or rooftop clubs with terraces that give you views across the city. Helpfully the ‘local delicacy’ is the Moscow Mule: vodka and ginger warm you up in the bracing lake breezes - if you do brave the terrace. They come in a copper mug which feels kind of hardcore - along with the lake breezes. You can even check out a preserved WW2 Submarine, the USS Cod if you want to get nautical. There are also boat cruises that will happily serve you a beer while you sail around the harbour and up the Cuyahoga.
north – a huge freshwater lake with nature reserves and islands to Hocking Hills National Park in the south, you can boat, swim, hike and kayak around to your heart’s content. A lot of my explorations took place around the Cuyahoga River which twists its way through the north west of the state. The geology is made up of sandstone which in many areas became eroded by glacial waters creating the most incredible curved gorges that you can walk through and explore. The waterfall systems are something else too. Think Hobbits and Middle Earth and you’ve caught the drift. If you’re a train fan you can take the Cuyahoga Valley Scenic Railroad – a megalithic old diesel engine that runs up and down the Cuyahoga Valley taking in pretty views of the river from Independence in the north through to Akron 25 miles south. You can take a bicycle and use the stops to explore the river and canal, or you can enjoy wine tasting on board.
If you like the outdoors there’s no shortage of that in Ohio – and it’s pretty varied; from Lake Erie in the
Other places worth visiting, especially in the fall are Holden Arboretum, where you can climb the
put on a better show winning their 101th game on the trot. You can even get a decent G&T from the bar.
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Emergent Tower to get a panoramic view of the 600 acre site high above the tree canopy; 360 degrees of stunning leaf colour, or if you prefer something closer to the ground staff create corn mazes which are a big thing in the area. So basically a maze made out of corn – just watch out for the scarecrows! If you’re a wine lover, the Geneva area just on the lakes is worth spending a day or two exploring: it’s Ohio’s wine region and there are vineyards dotted about everywhere – some have restaurants and tasting menus so if you can’t decide on which wine to choose you can pretty much try them all. It’s worth stopping at Inn on the Lake where you can sit out overlooking Lake Erie while enjoying some pretty good wine – and some food to help soak up the grapes. A fleeting visit to Columbus in the south east of Ohio will also provide an opportunity to visit the legendary Schmidt’s Sausage House in German Village. It’s everything it promises to be (unless you’re thinking Dachshunds) with great traditional German potato salad, schnitzel and sausage on the menu and their specialty, massive cream puffs - after a plate of bratwurst it’s a feat of endurance polishing off one of those! It’s just as well that there are so many outdoor activities so that you can burn off all those calories!
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10 Top 10s From 10 Years Ago How time flies... Here are 10 lists of 10 from 10 years ago. What do you remember about 2008? Top 10 Books in 2008 (from Amazon) 1. The Tales of Beedle The Bard, J.K. Rowling 2. Dear Fatty, Dawn French 3. Jamie’s Ministry of Food, Jamie Oliver 4. Delia’s How to Cheat At Cooking, Delia Smith 5. A Thousand Splendid Suns, Khaled Hosseini 6. Dreams from my Father, Barack Obama 7. Jamie At Home: Cook your way to a good life, Jamie Oliver 8. The Book Thief, Markus Zusak 9. Aliens Love Underpants, Claire Freedman 10. Twilight, Stephanie Meyer
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Top 10 Boys Names
Top 10 Girls Names
1. Aiden 2. Jayden 3. Ethan 4. Jacob 5. Caden 6. Jackson 7. Noah 8. Jack 9. Logan 10. Matthew
1. Emma 2. Sophia 3. Madison 4. Isabella 5. Olivia 6. Ava 7. Madeline 8. Addison 9. Hailey 10. Lily
Premier League Table Top 10 (21 January 2008)
Top 10 City Destinations
1. Manchester United 2. Liverpool 3. Chelsea 4. Aston Villa 5. Arsenal 6. Everton 7. Wigan Athletic 8. West Ham United 9. Hull City 10. Fulham
1. London 2. New York City 3. Bangkok 4. Singapore 5. Kuala Lumpur 6. Paris 7. Antalya 8. Dubai 9. Hong Kong 10. Istanbul
Top 10 Chart Singles (21 January 2008) 1. Now You're Gone Basshunter ft. DJ Mental Theo 2. Chasing Pavements Adele 3. Piece of Me Britney Spears 4. Superstar Lupe Fiasco ft. Matthew Santos 5. Don't Stop the Music Rihanna 6. Rockstar Nickelback 7. Crank That (Soulja Boy) Soulja Boy Tellem 8. Elvis Ain't Dead Scouting For Girls 9. Homecoming Kanye West 10. Be Mine Robyn
Top 10 Films 1. The Dark Knight 2. Iron Man 3. Indiana Jones and the Kingdom of the Crystal Skull 4. Hancock 5. WALL-E 6. Kung Fu Panda 7. Twilight 8. Madegascar: Escape 2 Africa 9. Quantum of Solace 10. Dr. Seuss' Horton Hears a Who!
Top 10 Selling Cars in the UK 1. Ford Focus 2. Vauxhall Corsa 3. Ford Fiesta 4. Vauxhall Astra 5. Volkswagen Golf 6. Peugeot 207 7. BMW 3 Series 8. Ford Mondeo 9. Vauxhall Zafira 10. Vauxhall Vectra
Top 10 News Stories of 2008
1. ÂŁ84 billion wiped off UK shares 2. Boris Johnson becomes the London Mayor 3. Huge fire destroys the Grand Pier at Westonsuper-Mare 4. The end is nigh... Start of The Large Hadron Collider 5. Barack Obama becomes US President 6. Last working of Tower Colliery 7. Heathrow Terminal 5 opens 8. St Hilda's College, Oxford, admits male undergraduates for the first time 9. The government announce a rescue package worth ÂŁ500 billion as a response to the financial crisis 10. Woolworths announced their 807 UK stores will close by 5 January 2009
Top 10 Sports Related Stories 1. Beijing Olympics 2. Portsmouth won the FA Cup, beating Cardiff City 1-0 3. Joey Barton was sentenced to six months in prison after being convicted of assault and affray 4. Halifax Town went out of business after 97 years. 5. Spain beat Germany 1-0 to win Euro 2008 6. Lewis Hamilton became the youngest ever Formula One World Champion 7. Man Utd beat Chelsea on pens to win the first all English Champions League final 8. Man Utd secured the Premier League title with a 2-0 win at Wigan on the final day of season 9. Venus Williams & Rafael Nadal won the Wimbledon singles finals 10. Wayne Rooney got married
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Why not say hello to all the new starters on
Jason Thomas Social Inclusion Support Officer My name is Jason Thomas and I’m the new social inclusion support officer. Previously I worked at a funeral directors. Outside of work I love spending time with my son, dog and two cats. I’m hoping to start my masters degree in September.
Who would you like to be stuck in a lift with and why? Helena Smith from Inclusion as I made her my work wife and as divorce is not an option I have to name her if I want to stay alive!
Julian Evans Maintenance Officer I first joined the housing association sector in 1994, when I worked as a maintenance officer for Gwerin Housing Association (Melin Homes). I have worked in the sector ever since. I always studied part time in my roles and gained a BSc in Building Surveying from the University of Glamorgan. In my spare time I enjoy hiking, watching movies and box sets and soaking up the culture on holidays. I was born and raised in Ynysybwl near Pontypridd, but I now live in Gilwern with my partner Nicky.
Who would you like to be stuck in a lift with and why? I would like to be stuck in a lift with Clint Eastwood, as long as he didn’t smoke one of his cigars. I have always enjoyed watching his films from the early spaghetti western days.
Jeremy Baker Head of Development Hello everyone. I qualified as a surveyor in 1988 having studied at Bristol Poly and I have been in the profession ever since mainly as a developer/contractor. I am married to Lydia and we have six children. I enjoy coaching football and watching my children compete in their various activities including football.
Who would you like to be stuck in a lift with and why? As I have had the experience of being stuck in a lift overnight, on my own, on a site in London, I would want to be stuck with Silvio Napoli. He is the Chairman of Schindler Group and would more than likely know who to call to get us released. 14
We wish them the best for the future
Jade West Homesearch Officer
Leroy Weir Labouring Assistant
Mariam Elmirghani Wellbeing Support Manager
Welcome Back Alan Webber - Estates Officer
Staff Changes
Emma Parry - covering the post of Customer Services Manager Emma Gallo - covering the post of Homesearch Manager Karolina Gola - covering the post of New Homes Officer Natasha Jones - Job share from 17/01/2018 - Head of Sustainable Communities covering Kath Deakin’s secondment. 15
10
Achievements
in 10 Years We spent over
£82,000,000 on major repairs like WHQS 221 new homes We helped 219 people into work... ...and 235 into volunteering 2,517 households found a new place We built
to live with Homesearch A whopping
£1,989,934
of welfare benefits were claimed for tenants by the Money Wise Team The Money Wise Team also saved tenants
£618,410 on bills and debts 317,761
calls were handled by the CSA Team
1,222
ASB cases were managed by the Community Safety Team PVs across the county produced
8,059,910 kilowatt hours of energy... That’s enough to power all of MHA’s homes for about a year
16
Fancy a game of football after work? Every Monday 17:00-18:00 at Cwmbran Stadium.
If you’re interested in joining up with colleagues for a friendly game of 5-a-side, drop Michael Harper or Dewi Parry an email. You don’t need to be Messi or Ronaldo, all welcome!
Just £4 to play!
Congratulations You’ve Passed Congratulations to Rhiannon Pearce in the CSA Team who passed her driving test at the end of January. Rhiannon received funding from the Support for Personal Development Policy in 2017 and said “I couldn’t have started back lessons if it wasn’t for the funding I received from this scheme. I’m very grateful." MHA recognises the importance of personal development for everyone, even when it is not directly related to an employee’s current role. Personal development enhances an individuals’ life by expanding their knowledge, building their skills, confidence and abilities. If you would like to apply for financial support for personal development, applications will be invited from the end of March.
Please click here to visit the policy on In House for more information.
Ceri's Top 10 Fitness Tips 1. Keep hydrated with water all day. 2. Eat a healthy diet but its OK to treat yourself now and again. 3. Try and exercise at least 40mins 3 times a week - make it fun. 4. Keep active - walk on your lunch break. 5. Get a good night's sleep. 6. Be patient - aims and goals are not achievable overnight! 7. Self-motivation is key to getting results. 8. Have a healthy mindset. 9. Find a goal and aim for it! 10. Celebrate small successes. 17
Our 10 Yea 2008
2009
20
1
st
IS BORN
WHQS works began
Makin Awar
Service Tes
Launc
1st Funding for
Constructi on MHA
WH
We won the Wels for people d
18
ar Timeline
010
ng A Difference rds held
sting Team
ched
Financial Inclusion Partnership Developed
ion started A's HQ
HQ
sh Housing Award development
2011
First issue of
2012 Launched
Turns 10
Launched
We achieved
Online Repairs Service went live
WHQS finished!
Wales Quality Award for Customer Service
Launched 1st solar panels installed... PVs across the county produced
8,059,910
kilowatt hours of energy... That’s enough to power all of MHA’s homes for about a year.
Monmouthshire Employment & Skills partnership developed Joint venture with DWP to run employment fairs accross Monmouthshire.
First new homes opened in
Llanarth
19
2013
2014
20
Awarded We started helping tenants appeal against benefit sanctions.
Launched
We held Give & Gain day
Trevor Bowen
Skenfrith Co
Placing 219 people into work
We went live on social media
Launched
100th C
Won the Youth E Bowen Gardens houses completed
Community Safety Team accredited
Cwrt Dewi Sant opened for downsizing tenants
MHA sponsors around Mon
Launched Launched 20
015
2016
2017
3 100
tenants turned House opened
ourt opened
Cycle!
Excellence Award
Launched
Old School Close opened
Llys Cadoc opened
Margaret Harris wins TPAS Tenant of the Year
New void standards introduced
Bowsher Court opened
External environmental works start
H&C Restructure
We were named: 1st in Wales
2nd best housing association in the UK 3rd RSL in the UK
by 24Housing Oakley Way refurbishment began. Before
s defibrillators nmouthshire MHA named 51st best not-forprofit company in the UK
After
Homesearch app launches and introduces continuous bidding 21
NEEDS YOU! We're always on the lookout for interesting stories. If you have any stories. events or achievements you'd like to share with MHA staff, please email Inhouse@ monmouthshirehousing.co.uk with the details. 22
Gas & heating services designed to suit you
Get your gas and heating system safe and ready for winter with Capsel One-off boiler service
New boiler installation
Capsel boiler cover
£55
£1,450
£15 per month
Terms & conditions apply
T: 0333 207 9000 • E: info@capsel.co.uk
www.capsel.co.uk
23
New Brand
Take a look at the transformation of MHA over the years
New Homes
Logo
Trevor Bowen House
Old
Before
New Uniform New DLO uniform
New Trading Subsidiary Capsel
New
After
New Office
Bowsher Court
The Build
Before During
After After 24
New Homes Team
New Teams
Service Testing Team
New Projects Bedsit extensions
Development Team
CX Team
Solar panels at Dumfries Close
Dads Can
Income Team
Coffee & Computers
25
3,639 Followers
Following 612
4,652 Tweets
2,356 Likes
@CHCymru Colin was forced to retire from work after a serious illness left him with mobility issues. Read how @ Mon_Housing helped him rebuild his life through the joy of song. #housinghorizons
@JulieNicholas
@JulieNicholas
Guess who just passed her final assignment for her @CIHhousing Level 3 qualification? The month she starts her new Housing Officer job, too! That’s it Karolina – Housing has got you good ‘n proper!
MHA Head Office: 9am vs 10am car park. Well done @Mon_ Housing & @MonmouthshireCC from someone who finds the snow challenging! #uksnow #YouSnowsIt
@Mon_Housing #MHATurns10 This week we celebrate 10 years since our formation. During those 10 years our Board, staff, contractors and tenants have been completely focussed on making MHA an exemplary company for those we work for and with.
@JulieNicholas
@Mon_Housing Start getting ready for Universal Credit now. Your first UC payment can take 5-6 weeks to arrive after you claim. Start saving a few pounds each week so you aren’t hit by the payment wait. #belikebobUC #beprepared #universalcredit
Oh my god!! People’s Choice Award – thrilled to bits!!! #newhomesteam #whacymru
On Twitter? Follow us @mon_housing 26
news What's New?
Velindre Pen y Fan Challenge Hi my name is Karen Hayes, I work as a cleaner in MHA head office. My challenge for 2018 is to walk the Pen y Fan mountain on the 12th May for Velindre Cancer Centre. We've all been touched by cancer one way or another. If you would like to sponsor me the forms will be put in the kitchens on the pin boards.
Thank You
The new 10 year email signature is available to download here. Please use this throughout 2018 to celebrate the 10th year of MHA. Keep an eye out for new policies that have been added to the 'Policy' section including the 'Dress Code Policy'.
27
10 past
winners
Below are a selection of winners of past Pet Corners.
Hatty & Winston Cally McCarthy
Ralf Terry MacColl
Hoxton Sarah Needs
Alfie Claudia Blair
Roxy Rhiannon Taylor
Pascal Sarah Jones
Sookie Mark Winstanley
Sky Jill Morgan
Polly Katie Knill
Cassie Kerris Winter
Send us a pic of your pet! The pets will be published in the next edition and you could win a ÂŁ10 High Street Voucher. Email Inhouse@monmouthshirehousing.co.uk with a pic of your pet and tell us a little bit about them.
Congratulations to Holly (and her owner Clare Thomas-Parr) on winning December’s Pet Corner competition! 28
CuIsine Corner
Welcome to Cuisine Corner! We all love food and it’s always good to get some inspiration from others about what to cook and where to go. Each edition, we want some tantalisingly tasty, tried and tested recipes and reviews to feature in Cuisine Corner.
Restaurant Review
Top 10 Restaurants in Monmouthshire - Trip Advisor
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
The Golden Lion Magor The Crown Abergavenny
The Walnut Tree Inn Abergavenny Afternoon Tea at the Angel Abergavenny
Millers Arms Chepstow The Hardwick Abergavenny
Morris's Restaurant Usk The Inn at Penallt Monmouth
The Anchor Inn Tintern The Stonemill Monmouth
RECIPE Valentine’s Biscuits Good Food magazine
Ingredients • 300g plain flour, plus a little extra for dusting • 200g salted butter, diced • 120g golden caster sugar • 2 large egg yolks • 2 tsp vanilla extract • ½ tsp rosewater, or 25g/1oz freeze-dried raspberries, whizzed to a powder • Red or pink food colouring Method 1. Tip the flour and butter into a food processor and whizz to fine crumbs. Add the sugar and yolks then whizz to a smooth dough. Remove one-third of the dough, add vanilla to what’s left and pulse to whizz in. Wrap this dough in cling film and leave at room temperature. 2. Put the reserved dough back in the processor with the rosewater or dried raspberries, if using, and a drop of food colouring. Pulse and add more colouring to achieve an intense colour. If the dough has become too soft, pulse in a few spoonfuls more flour until a similar consistency to the vanilla dough. Put the dough in the fridge, remembering to remove it 30 mins before you need to roll it out. 3. Thickly roll out the coloured dough between baking parchment. Use a small 3-4cm heart cutter to stamp out hearts. Keep re-rolling and stamping until all the dough is used. Line up hearts on top of each other and press to form a cylinder, taking care to retain the heart shape. Wrap in cling film and freeze for 3 hrs until solid. 4. When the heart dough is hard, roll the vanilla dough, using your hands, into 3 cylinders the length of the heart stack. Stick one to each ‘side’ of the hearts, pat together to form a fat cylinder, then gently roll on your work surface until it completely encircles the coloured dough, with the frozen heart dough hidden in the centre. Chill for 2 hrs. 5. Heat oven to 180C/160C fan/gas 4. Use a sharp knife to slice the log into 1cm-thick discs. Place on trays lined with baking parchment, allowing space for spreading, and bake for 20 mins. Cool on wire racks. Will keep for up to 4 days in an airtight container.
If you would like to share your ideas with us, then please get in touch with the Corporate Services Team. 29
Capita Clinic - February 2018 Welcome to Capita Clinic! Did you know that we record information about tenant’s internet access on Capita? We record information about how and where they access the internet, what devices they use, whether they access certain services and reasons why they don’t access the internet. This information is really easy to update on Capita and only needs to be recorded in ‘Tenant 1’. Here’s how:
Internet and Content Accessed Access the record on Capita and go to Tenant 1’s record.
Click on the circumstances tab. This is where all of the information about the internet is recorded.
To enter a new code you will need to click in the code area and type one of the following codes for each topic. When entering a code always ensure that there is no conflicting codes for that question e.g. if you are looking to input access to internet at home you will need to inactivate no access to internet at home. You can inactivate an existing code by unticking the active box.
Content accessed I011 – Access Online Banking I004 – Access to Social Media
I003 - Access to Email
Reasons for not using the internet IN18 – Not interested in using internet IN19 – Unsure how to use the internet
IN20 – Can’t afford to use the internet IN21 – No device to access the internet
Confidence using the internet IN15 – Very confident when using the internet IN16 – Fairly confident when using the internet
IN17 – Not confident when using the internet
Where tenants access the internet I024 – Access to the internet at home I025 – No access to the internet at home I022 – Access web neighbours/ friends house
I023 – Access web library I021 – Access web family members house
How tenants access the internet I028 – Access Web 3G or 4G I030 – Access web public hotspot
I029 – Access web broadband/WIFI
Device used to access the internet I026 – Access Web Tablet I013 – Access Web Other
30
I012 – Access Web Mobile I002 – Access Home Computer
Click on the save icon to save your changes.
For further help with updating and analysing the information on Capita, please contact Claudia Blair or Nathan Cook in the Corporate Services Team.
GEMS Staff Suggestion Scheme
Suggestion Status If you have a suggestion and would like to be in with a chance of winning ÂŁ50, please complete a GEMS form via In House. Instead of the expensive sanitary towel/tampon machines in the ladies toilets, have a small collection of towels and tampons available for staff to use if they are caught without and a collection box to go to either the MHA chosen charity or to purchase toiletries to go to our foodbank collection in the foyer. We could provide a donation, suggestion of say 20p. Proceeds go to restock the collection and any profit goes to the charity. Declined For reception staff to wear a top with MHA logo. Declined I have an idea that will try and help with people going off sick. I think if some one does not have a sick day from when their holiday starts to the renewal the following year they should be rewarded with extra holidays for the following year. It gives incentive and it's rewarding to the people who never go off sick. Declined
31
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