It’s hard to believe that July has arrived, and our FY24 financial year has just closed. Our last financial year was one that could be described as a year of rapid expansion. We set ambitious growth targets across Australasia, and our focus on investing to support our continued growth has led to the opening of three new sites across our network in the first half of this year.
• Our Yaldhurst premises, Christchurch
• Our After Sales Centre in Goondiwindi, Queensland
• Our new Parts and Regional Support Office in Forrestdale, Perth
With the right attitude, I am confident we can continue growing throughout the remainder of the year.
Our new Yaldhurst site is a major step forward for our company - one that has been years in the planning. It brings together three of our Canterbury teams under one roof. It has been quite a challenging process, but the benefits this building delivers make it all worthwhile. Herby has always said that people are the key to this business and we need to provide the tools that enable our team to do a great job. The Yaldhurst building is equipped to deliver a far superior training program, provide our customers with an improved parts service, and Canterbury customers with a vastly improved workshop facility. While selling the world’s best machines is how it all starts, providing world-class service and support
WHAT’S INSIDE
2
COMING TOGETHER
Landpower celebrates a partnership founded in 1987.
is how we grow relationships and future business. Our property improvements are all part of that focus.
We were very fortunate to host an important team from CLAAS in Australia and New Zealand in April, as part of our opening celebrations. Cathrina’s first visit to New Zealand was a very special occasion. She addressed our teams in both countries and spoke about our similar values – family, loyalty, and entrepreneurship. Herby and I spent a portion of late May travelling to visit a number of the factories in Europe and witnessed some of this entrepreneurial spirit firsthand. They are working very hard to address any quality issues and produce truly world-leading products. As the way we farm changes, our suppliers are adapting their technology and market offerings.
We returned home feeling very confident that we have a product range today
4
CUSTOMER EXPERIENCE
Insights from the first 6 months with S.E.E.D. X up and running.
and, into the future, that will enable us to provide our customers with the best available agricultural machinery.
As the industry moves into more typical conditions, investing in our people, locations, and the sector to grow our market share signals our willingness to build confidence with our customers, suppliers, and our team of people. Some will say that the market is flattening off, but the reality is that the market has returned to where it was pre-COVID. We should consider this as a more normal operating market for our business and proceed with the same passion and focus we always have.
On that note, I wish you all the very best for the next quarter and look forward to seeing you at some of our events that are being held in coming weeks.
Warm regards,
Richard
8
HEALTH & SAFETY HONE-IN Kylie Petronio shares with us where to from here.
COMING TOGETHER
As we continue to strengthen our relationship with CLAAS, opening our Yaldhurst facility with their team by our side, was an opportunity to reflect on our shared values…
Cathrina Claas-Mühlhäuser and her Senior Executives headed down-under to Australia and New Zealand to celebrate our newest building opening with us during April.
Cathrina opened the Altona site in 2008, and while she’s been to Australia, she hasn’t been back to the premises since then. The CLAAS delegation met with the team and enjoyed a traditional Aussie BBQ before addressing our people. During her whirlwind tour, Cathrina also met with some of the independent CLAAS Harvest Centre dealers.
Following a quick flight over the ditch, Herby hosted Cathrina for the weekend, which kicked off with a race up the hill in Wānaka (Herby won!) before visiting some of our customers in the lower South Island.
Come Monday, Cathrina and Senior Executives attended the opening of our Yaldhurst site addressing our team, VIPs and the media. She spoke about the long-enduring relationship between the two companies. Herby was presented with a CLAAS silver wheat monument recognising the family ties between the two companies. The support office was given a painting to honour the event, and Cathrina opened the building by revealing a plaque and planting a memorial tree in our café courtyard.
A WOODWORKING TOUCH OF CLAAS
Speaking of CLAAS — Check out Murray Green’s hand-made tractor
Murray is a very talented woodworker and craftsman, based in Christchurch, with a passion for agricultural machinery. His family members often ask him to make models for them, like this example. He hand-crafted all the parts himself - even hand-forming moulded resin for the windows by bending heated clear plastic. He couldn’t resist popping in to show us his personal replica of a CLAAS tractor.
BUILDING FOR OUR FUTURE
Yaldhurst Multi-purpose Facility
In April our purpose-built Yaldhurst hub became home to three former sites across Canterbury – the Templeton retail store, training facility, and our Ron Guthrey parts warehouse and support office.
Ultimately it will allow Landpower to deliver a better product, customer experience and service to local farmers and contractors. The new office meeting and training rooms, open office spaces and café, are certainly helping us collaborate more freely and get to know each other as one Yaldhurst team.
The premises feature six retail service workshop bays, two advanced training bays, and parts distribution centre that holds in excess of 30,000 part lines. With everything under one roof, this creates a huge amount of synergy. There is a reserved area for equipment demonstrations, where farmers can view and test out equipment first-hand, and the training facility will allow us to deliver a higher standard of training to our technical team.
A short fly through view of the new building is available on the intranet.
Goondiwindi After Sales Centre
Gearing our farmers up for success means minimising farm machinery downtime throughout the year, especially during harvest, sowing, and other busy periods and providing specialist technical assistance and access to after-sales service and support, when they need it most.
The agricultural sector in Goodiwindi is significant. The region aims to be Australia’s centre of agricultural excellence, a premier visitor destination, and a region celebrated for its prosperous rural lifestyle. We know a big part of improving our customer journey is their proximity to a local Service Centre. Opening a new After-Sales Centre in Goondiwindi enables us to provide an improved customer experience in an area with agricultural diversity and highintensity cropping.
Our customers in Goondiwindi will no longer have to make the two-hour trip to Dalby for service and parts. A win-win solution – gearing up our primary food producers
to succeed with the best people, systems and service, without the long journey. In time, when the roles proposed for Goondiwindi are all employed, it will mean less travel as well for our Dalby Service Technicians to service those needs from home. We will have two strong centres that serve our farming communities, and be set up for future growth in both regions.
Perth Parts and Regional Support Office
The Perth parts distribution centre and regional support office opened its doors at the end of February, just days after completion of the building construction. The distribution centre is a critical part of our commitment to our customers and dealers. Since opening, we’ve had terrific feedback from our dealers and customers who really support our investment in WA and are excited about the growth we have planned.
The distribution centre will hold approximately 10,000 parts lines consisting of emergency parts, large bulk parts and slower-moving items. We are located 30 mins south of Perth city with only a 20 mins drive from the Airport and 30 mins from Fremantle wharf. The major highways surrounding us provide excellent access for freight arrival and dispatch. Locating ourselves in the centre of our territory means faster turnaround times and quicker delivery, and provides a central dealer and customer collection point. The 2000sqm parts warehouse is now complete with racking, packaging benches, inward and dispatch tooling and forklifts. In the coming weeks, we will see the arrival of the slower-moving parts from our branches and in early August two 40ft containers from Germany will arrive complete with new parts in time for harvest.
The regional office is home to the WA Landpower team supporting the WA dealer network. Office facilities include an upstairs training room, and outside area for service and product training, which we hope to hold early next year.
Katanning Workshop Floor
Re-surfacing the workshop floor was a long time coming, but an important part of updating our dealership, following the main building and yard upgrades in 2023.
It provides a more professional experience for the staff and customers alike when entering our workshop, and allows for a proper clean-up of oil and dirt.
SCAN TO WATCH
OUR CUSTOMER JOURNEY CONTINUES
We’ve made a lot of progress since the December OTF update. Our customer survey platform (called S.E.E.D. X) is up and running, with customers receiving ‘Service Surveys’ across our ANZ Landpower-owned branches.
To date, we have heard from 139 customers about their recent service experience and the feedback reinforces what we already know, we have a passionate team who care about getting it right for our customers. But, we do still face a challenge. Our customers’ expectations are constantly changing, our competition is growing, and providing a great CX consistently is key to keep our customers returning to us.
So how are we tracking?
• There certainly isn’t a shortage of positive feedback from our customers and overall, we have a high percentage of ‘loyal brand advocates’ (promoters) who we clearly have solid business relationships with.
• On the flip side, unsatisfied customers (detractors) are few and far between and call back requests are being managed by the team.
This leaves, the last segment; our passive customers.
• The ones who sit on the fence, the ones who are less loyal, and the ones who feel they are receiving an ‘average’, ‘good’, or ‘ satisfactory’ experience.
This is where we will focus our attention, “How can we turn a good experience into a great one and shift our passive customers into loyal promoters?“ To do this we need to understand what matters the most to our customers, where are we falling short on expectations, but also exceeding expectations and putting best practice into action across the network.
What’s next?
From the insights so far, we are seeing some emerging trends between individual measures and overall satisfaction ( our net promoter score NPS ). However, as our sample size is still relatively small we cannot take these insights as gospel. Instead, they will be the topic of conversation and focus point for the branch and CX teams over the next quarter. As the sample size increases and as we gather feedback from our teams on these topics, we can then focus on our top improvement actions to implement across the business.
BECOME A CX CHAMPION
Passionate about championing the voice of our customers and improving their experience?
Get in touch to join us as a CX champion. Email marketing@landpower.co.nz to get involved.
The platform is called S.E.E.D. X, which is summarised by our SEED approach (below) and the CX abbreviation (X meaning experience).
We have developed the S.E.E.D. approach to outline the core elements necessary to make an interaction memorable for our customers:
SECURE: It is critical our customers feel secure doing business with us. Including how confident they are that we can support their needs, how we keep them safe, and the security of the information we hold about them.
I found that when you’re fixing, getting stuff fixed in there, or you’ve got a tractor fault or something big, they will help you out and get your tractor going as quickly as possible. Happy to work outside work hours and being able to lend a tractor, or keep you going is quite incredible. And it’s a service that not every other outfit offers. So, I think if you can keep that up, it’s a very good service.
EFFORTLESS: Making things effortless is about removing any roadblocks and creating easier ways for customers to interact and communicate with us.
It was an easy process to get a Tech out to assess damaged equipment. The assessment was thorough and concise.
ENGAGED: Being engaged is understanding and listening to our customer’s needs, putting them at the centre of what we do and the decisions we make.
The guys always listen before starting a job to get a better understanding of what needs to be done and will give you options to remedy other niggles while working on/in/around the problem area to save $$$ in the long run. Big picture people.
DEPENDABLE: Our customers often rely on our products and services for their own success. Being dependable means we do what we say we will do, becoming a trusted partner to them.
I just had a long, outstanding working relationship with CLAAS and a few people in there. As I’ve come through my years and worked my way into ownership, I’ve worked alongside a few people who are on the tools that are there in management roles, and we’ve got a great respect and understanding of each other and how we work, and it’s just a pleasure to work alongside. Thank you.
EAST EXPANSION
G&J East
We love to celebrate the innovation and growth of our business partners. Fourthgeneration farm machinery business G & J East, an independently owned CLAAS Harvest Centre, officially unveiled the re-development and rebranding of their newly expanded showroom and customer service centre on Goldsworthy Street, Kadina in March.
Moving boldly into the future, the extended building is 192m long and 22m wide, providing space for indoor displays of the many brands of farm machinery sold and serviced by the business.
These include CLAAS and AMAZONE under the CLAAS Harvest Centre banner; Fendt, Gleaner and Massey Ferguson under the Agco banner; Simplicity and Morris Air Seeders, Nitro and Hardi sprayers, Deutz-Fahr tractors and some smaller brands.
Boosted by the change, the CHC Kadina dealership will be able to grow, and continue to offer a great range of farm machinery, as well as genuine spare parts for their equipment.
20 YEARS – WITH PLENTY MORE HORSEPOWER
O’Brien‘s Farm Machinery – celebrating 20 years in business
Mick and Debbie O’Brien started business in 1993 and have partnered with Landpower since those early days. Based in Scone, NSW they have grown to be one of the leading tractor and machinery businesses in Hunter Valley, reaching out East to Gloucester, North to Tamworth and West onto the Liverpool Plains.
Staying true to their family values their sons, Peter and Michael, now run the business and have seen massive growth, particularly in tractor sales over recent years. Peter heads up Sales, his brother Michael the Service Department and two other siblings work in the business. The O’Briens have succeeded with all models, from CLAAS AXOS to CLAAS AXION TERRA TRAC.
The continual change occurring on farms and in farm technology has also seen a change in the horsepower of the models they are selling.
During April, the O’Briens were proud to welcome Cathrina and host her at their dealership, when she visited Australia. They have sold and supported three tractors into her local farming property at Tamalie.
We were pleased to recognise this milestone with the O’Briens at the Tocal Field days, following the postponement of an earlier customer day in November/ December 2023.
BIRTH & MARRIAGE MILESTONES
Congratulations to Rachel Fox, CLAAS Harvest Centre Wagga Wagga, on the birth of her baby girl Georgie, born 14 December 2023. Pictured (above) with husband Dan and son Hugo.
Callum Hill, CLAAS Harvest Centre Gippsland looked dashing, but came in a close second to his wife Brianna – married 5 April 2024.
Congratulations to Sean Conroy, CLAAS Harvest Centre Gippsland on the arrival of his baby boy named Angus (Gus), born 16 March 2024.
A beautiful backdrop for the wedding of Brittney Clarke (now Brittney Terry) from CLAAS Harvest Centre Southland, married at the beautiful Glendhu Station in Wanaka, Central Otago 22 March 2024.
CON-GRADUATIONS
Apprentices who recently graduated:
BRYN ROGERS | Qualified in Apr 2024
CLAAS Harvest Centre Southland
CARLY PETTIGREW | Qualified in Dec 2023
CLAAS Harvest Centre Esperance
CAMERON ROBINSON | Qualified in Mar 2024
CLAAS Harvest Centre Waikato
JAMES CRAM | Qualified in May 2024
CLAAS Harvest Centre Taranaki
JOSH LAKE | Qualified in Jan 2024
CLAAS Harvest Centre Waikato
LACHLAN HAZLETT | Qualified in Apr 2024
CLAAS Harvest Centre Canterbury
REUBEN MARTELLI | Qualified in Feb 2024
CLAAS Harvest Centre Bay of Plenty
Congratulations to Dieter Thresh, Landpower AU and his new wife Karly Thresh on their wedding –married 16 February 2024.
Josh Lake
Lachlan Hazlett
GEARING UP OUR PEOPLE
Greenline, Baler and ISOBUS Expert Camp
11 Service Technicians from Gippsland, South Gippsland, Colac, Warrnambool, Northam, Esperance and Goulburn attended service training of the CLAAS Greenline range, VARIANT Balers (400 & 500) and ISOBUS. Multiple trainers assisted in covering a range of topics, from the fundamentals through to in-field operation and setup. The training was delivered at Lardner Park (Gippsland) to enable in-field machine operation, along with classroom content and setup undercover in their sheds.
Greenline & VARIANT Sales Training
Eight members of the team attended Sales Training on Greenline and VARIANT. Besides theoretical content and argumentation training, all participants had the option of testing the machines hooked to a tractor. Learning about the operation and functions of the machines and how to integrate the implementation in the best way into the operation with a CLAAS Tractor when it comes to F-keys and CLAAS Sequence Management for a better experience for customers with our gear.
Following the sales training, a customer day was held at CLAAS Harvest Centre Gippsland. Where the customers had the chance to jump in the cab and try out the machine and the functions. Lallemand contributed a ‘Silage hour’ to give the sales team input into achieving the best crop quality.
TRACTOR TRAINING
That’s a wrap for our April installment of tractor training. Thank you to all involved for the massive effort and to the team at Ag Tyres and Wheels for their great guest presentation.
The training consisted of four theoretical and seven practical driving sessions. A substantial three days each week presenting – with many weeks preparing in the lead up to it!
HONING-IN ON HEALTH AND SAFETY
When Kylie Petronio moved to the role of Safety & Wellbeing Business Partner in late 2022, her initial priority was to spend time with our retail teams across Australia and New Zealand. She believed the key to a successful partnership was getting to know our businesses and our people, to understand how and where our teams work, and the challenges they face in the diverse environments we work in.
Kylie made 17 site visits to our retail teams, from Whangarei to Invercargill, Esperance to Dalby, and other centres in between! The information gathered brought some common themes to the forefront:
• We clearly have dedicated people and hard-working teams providing invaluable service to their regions!
• Finding the information, systems and tools available to keep our team safe was more difficult to access and navigate than it needed to be.
Understanding the challenges in our network while maintaining a focus on our safety and wellbeing vision (of developing, sustaining, and celebrating a culture that keeps our people safe and well) led to the design of the Safety and Wellbeing Framework.
• Two simple yet intricate goals, supported by seven focus areas (pictured below), are part of our three-year roadmap, which includes a year-on-year plan.
We’re very excited to be on this journey and initial activities are well underway.
Reviewing our 5 Principal/Critical Risks across all our businesses, and refreshing and updating the Health, Safety and Wellbeing Management Plan and associated forms to make them easier to understand, implement and manage within each branch is a key focus. This includes digitising somee processes and forms where possible, for easy accessibility and use on mobile devices.
Kylie will continue to concentrate on developing, informing, and improving the safety capabilities of our people and systems to deliver a risk-led and prevention-led approach to our workplaces and the work that we do.
OUT OF OFFICE
The month of June is typically represented by two of the Southern Hemisphere’s premiere agricultural events – on each side of the Tasman
Hort Connections
Early June Hort Connections kicked off in Australia. The largest horticulture conference and trade show in the Southern Hemisphere. The event began in 2017 and moves location each year, attracting everyone from hobby farmers through to large corporate entities.
This year the event was held from 3-5 June at Jeff’s shed at the Melbourne Convention Centre and drew over 3,500 attendees. The Landpower Vegetable Centre team put on a great display, and were joined by Paul Rechtien (GRIMME Area Sales Manager) and Pieter Steenbergen (ASA-LIFT Product Specialist Vegetable Harvesting). Paul and Pieter popped across to New Zealand to visit customers, in addition to meeting their customers in Australia, before heading back to attend the World Potato Congress in Adelaide, 23-26 June.
Fieldays
Mid-June we attended the Mystery Creek Fieldays in Hamilton, the Southern Hemisphere’s largest agricultural event showcasing what’s new in the market and offering visitors the biggest deals on agri-equipment, heavy machinery, lifestyle and leisure products, to name a few.
This year, we launched a new-look site driven by a desire to retain foot traffic, enabling more conversation. The open-sided marquee allowed our visitors to walk freely through all four corners of the site and provided unrestricted visibility to our products on display.
“Trapping” (for a better sense of the word) attendees inside the area so we could engage in conversation with each to learn about their business and what they are looking for.
Cherie Crews from our People & Culture team was on hand to spark a conversation with any up-and-coming agricultural leaders – showcasing the best of what we have to offer with an expansive range of career development opportunities. Attracting ongoing talent into the business to grow our after-sales support is important for our business.
Four key “Let’s Talk’ sales campaigns were used to sell products and capture leads for customers both onsite, and throughout our New Zealand network during the four days. The team took an impressive number of enquires over the four days, and a number of deals signed up on site.
Another huge effort, achieving a great display for the team.
Thank you to everyone who continues to represent our business at these regional events. Getting face to face with our customers is always a rewarding opportunity to deepen our relationships with them.
We acknowledge that we have attended a number of other premiere events in our past six months, both in New Zealand and Australia. It would be great to get some of those events on our Harvesthub intranet site, as they occur.
Email marketing@landpower.co.nz with your event photos.
GRASS ROOTS
Our branches — out and about
CENTRAL DISTRICTS
• Branch meeting and BBQ
• Hosted Shepherd of the year contestants for the morning
• Social club outing - Shelterview Jetsprint park – NZ finals
KATANNING
• Finance & Leasing Visit
• Katanning High School Career Day
MAKING EVERY DROP COUNT
During a lull in the afternoons workload, and with most team members on site, Shane Powley (Branch Manager, CLAAS Harvest Centre Northland) asked the team if they had an appetite to give something back to the community…
The heartwarming part of this is that every one of our workshop team jumped at the chance with zero knowledge or insight into what this would entail.
Even after Shane explained that the blood donor crew were in town that day and it would be a great thing to do there (though not compulsory of course) there was still a resounding yes amongst the team - even though some (Shane) had an issue with needles!
So off they went to donate blood as a team… the first time for most of them. Unfortunately, a few were ruled out on site due to medical or international travel reasons- but they will be participating next time for sure!
The CHC Northland team would like to issue a challenge to all the other branches to follow suit and go and donate at their next local drive… you never know who might need to receive a blood transfusion; it could be one of your family, friends or workmates, even you!
The projected blood requirements are through the roof, and with only 30% of the eligible population donating every drop counts.
I joined Landpower at the CLAAS Harvest Centre, Esperance, in South West Australia, on the beautiful beach coast. When I first arrived, I lived with Abi and Richard. Richard was the Product Specialist at CLAAS Harvest Centre. After settling, I moved into the CLAAS Harvest Centre house with the other exchange technicians.
What was the immediate difference you noticed between Western Australia and the UK?
I’m from Lancashire, where the whole working aura is different. I would class the UK agricultural sector as a ‘get on with it’ kind of farming. Farmers, faced with the lack of promising weather and forever changing environments, just get on with everything. Whether that is livestock, combining, drilling, chopping grass - they will get the maximum hours out of those days as they never know what the following days will, or when they might get the chance again to complete the jobs.
In Australia everything is vast - in terms of the land and how far away the farms are. The weather is more promising, with a stable outlook ahead.
What were your highlights and challenges?
The experience and skills I have learned are invaluable! The life skills have set me up for the future, I had to adapt to overcome the challenges I faced. From being able to run a parts department off the bat when arriving, the team gave me the utmost support, whilst navigating the best possible way for the branch to stay successful.
The team at Esperance welcomed my outlook and motivation to implement changes to the parts department. These changes I thought would be necessary, as my organisational mindset and different ways of looking at the systems they used to process parts from shelf to jobs alongside the Service Bulletin process. These were very demanding jobs - change is hard to implement when it has stayed the same way for so long. However, the team at CLAAS Harvest Centre Esperance welcomed my thoughts and ideas, and it was fantastic to have that feeling at the end of my exchange. Being able to see and know that I made a difference from when I had arrived, and being thanked by everyone was overwhelming as the work I had put in was appreciated - you don’t get that very often.
Outside of work, I was always an independent person; going abroad solo was a bit of a double-edged sword at times, but the friendships made during my time gave me the confidence and support to go on my own solo adventures around Esperance and the surrounding beaches. This expanded my confidence and ability to do things by myself, pushing me out of my comfort zone developing my skills.
When I was encouraged to go off-roading by myself in one of the National Parks, I really wanted to go, but lacked the experience of having done it before and going solo was extremely daunting even for a confident person like myself.
However one of my friends at the branch offered to take me to a local beach to build my confidence driving on the sand and dealing with worst-case scenarios, ones that I could potentially find myself in when driving on the beaches. This was a massive confidence boost for me, having that reassurance and new found confidence, having never done it before – I was really grateful for the supportive friends I had. What else did you do while you were there?
• I’m very much a beach and ocean kind of person, so having a beach five minutes’ drive from where I was living was everything I could have asked for, really!
• I took a trip to Perth at Christmas to visit Rottenest Island, which was great solo as it forced me to meet some great people that I’m still friends with today!
• The work Christmas party was on another Island not far from Esperance - great to explore another Island!
• I conquered some beach off-roading just before I returned to the UK. That was a new experience, as 4X4 driving on beaches is very different to what I would be doing in fields at home, that’s for sure!
• I made it a habit most weekends to explore other beaches around Esperance and the National Parks to make sure I submerged myself as much as I could in the experience I had at my fingertips.
How you would sell the trip to anyone considering doing it?
I would 100% recommend this to anyone wanting to go abroad on an exchange program. I’ve come home hoping to spread the message that you need the people down under and will welcome anyone interested in going on an exchange for three months during the UK winter period.
Do it – because it is such an invaluable experience to have, and you learn things about yourself. You also learn about the way other ways of life work, and I feel those kinds of life experiences help mould you into such a well-rounded person as a whole.
Overall thoughts about the experience
I learnt early on to enjoy the pressure, build a name for myself, and get myself known in the network.
OVER AND OUT
At the end of May we bid farewell to Jonathan Owens (JO), in a particularly difficult and emotional goodbye, as team members recalled work tales and his sense of humour.
Jonathan has been an integral member of the executive team of Landpower since joining the company in 2007, Jonathan has been responsible for many of the processes, systems and projects that have been implemented across the business and are still in use today. He was instrumental in leading and developing the Group’s financial and analytical capability as well as overseeing the growth of operational aspects of the business including Parts. When Jonathan joined the company we had turnover of ~$100m and owned 3 branches. He has helped guide the company through the GFC, multiple business cycles and a global pandemic. Jonathan was integral in the acquisition and integration of new dealerships and has established many of the tools and systems we use today including Pronto and Tableau.
Jonathan was farewelled by Kevin Walker, with words sent on behalf of our Australian teams, by Richard on behalf of the company, and thanked by the Board and Herby for his contribution – marking almost 17 years.
Jonathan plans to take some time off, followed by a well-earned trip to Europe with his wife.
LONG SERVICE
A huge thank you to the following team members for their combined 185 years of service!
30 years
15 years
Ashley Patchett, Service Technician, Timaru
Mark O'Leary, Group Product Controller, Christchurch
Rob Breedveld, Operations Manager, GRIMME
Sean White, Service Manager, Taranaki
10 years
Adam Clement, Sales Manager, Ashburton
Johan Rutland, Workshop Foreman, Timaru
Lindsay Mulqueen, Service Technician, Christchurch
Luke Thomas, Apprentice Service Technician, Christchurch
Lynsey Roxburgh, Parts Interpreter, Otago
Makayla Williams, Service Administrator, Esperance
Mario Borg, Assembler, Melbourne
Matt Gould, Apprentice Service Technician, Wagga Wagga
Matt Muir, Parts Manager, Otago
Max Svensson, Service Technician, Northam
Mel Sands, People & Culture Advisor, Christchurch
Michael Raditsi, Parts Interpreter, Melbourne
Michael Shaw, Apprentice Service Technician, Southland
Michael Tuck, Service Manager, Wagga Wagga
Mick Crossley, Service Technician, Katanning
Mick Stam, Service Manager, Dalby
Mike Thomson, Sales Representative, Christchurch
Mitch Blacktopp, Service Technician, Westland
Patrick Truong, Functional Consultant, Christchurch
Paulina Woch, Business Improvement Analyst, Christchurch
Peter Drummond, Branch Manager, Esperance
Rami Badawi Mohammed Haj, Service Technician, Katanning
Richard McKay, Service Technician, Central Districts
Ronen Sharvit, Forecasting And Modelling Analyst, Christchurch
Ryan Shaw, Apprentice Service Technician, Canterbury
Sally Burke, Administration Manager, Geraldton
Sam Harris, Sales Specialist, Central Districts
Sandi Pribadi, Service Technician, Wagga Wagga
Sandy Bandara, Application Analyst, Christchurch
Shawn McKellar, Technology Manager – Customer and Service, Chch
Tara Mitchell, Administration Manager, Northam
Tim Smith, Service Technician, Timaru
Tom Penman, Apprentice Service Technician, Canterbury
Tomyas Wescombe, Apprentice Service Technician, Northam
Vichitra Yadav, Helpdesk Support Analyst, Christchurch
Wade Stephens, Agricultural Parts Storeperson, Christchurch
William Fry, Service Technician – Contractor, Katanning
MOBILE USERS
You can download and bookmark Harvest Hub to your phone to view our company news, vacancies, training & development and policies. “It’s your know how – go to”
