3 minute read
ARION 660 CMATIC – David Dale, Cheshire
by CLAAS UK
In May 2022 MANNS invited customer David Dale and his son Sam to Saxham to thank them for their business and hand over the keys to their latest purchase, a new ARION 660 CMATIC in the special edition gunmetal grey livery.
Looking back at the day David and Sam spent at Saxham with their sales rep Peter Baldini from MORRIS CORFIELD, David remarked that he was “really chuffed to be invited. I’m only a small customer – there are a lot of farmers and contractors who would be far bigger CLAAS customers than I am.
A MEMORY THAT WILL STAY WITH ME
“So to be invited by CLAAS to come to Saxham for them to hand over my new tractor and to see what they do was really special, and made me feel appreciated. It’s a memory that will stay with me and I look back on that day every time I now drive the ARION. “For me buying a new tractor is a big investment. So to be invited to Saxham showed that not only MORRIS CORFIELD but also CLAAS themselves really do appreciate my business and it makes me certainly feel that I am part of the overall CLAAS family. That we are all one and the same team and that they care for me.
“It’s very easy to just get caught up in your work and day to day running of your business. So to be able to take advantage of an offer such as this and to have a day away and be appreciated is extremely important. After all, it’s not every day that a company the size of CLAAS does something like this for me! Also ‘every day’s a school day’ and there is always something to take away from something like this, which was certainly the case.” During his day at Saxham David’s new ARION 660 CMATIC was unveiled and he was presented with the keys and a CLAAS model in the Technoparc. David and Sam were then given a full tour of the CLAAS headquarters, Parts Centre and Academy. After lunch in Seasons, the in-house restaurant, they were able to take their new tractor out on the test track at the Customer Experience Centre and go through its functions and features. David also took the opportunity to test out a SCORPION on the clamp.
BOWLED OVER BY THE EXPERIENCE
From the moment he walked through the door, David says he was bowled over. “I had watched the video of Olly Blogs having a tour, so had a rough idea what to expect, but that doesn’t do it justice. “Wow - what a building. The scale of it when you first walk in and then look up is really impressive and it’s the small touches like seeing your name up on the screen welcoming you. Everyone, starting with the person at reception, was so friendly and approachable. It was good to put some faces to names of people I have spoken to and Emily (Baylis) who hosted us was fantastic – a lovely person. “For the hand over of the tractor, the ARION was hidden under a cover that was pulled off to unveil it and then I was given a golden key for it, plus a model. Buying a new tractor is momentous and this made it really special. “It was also good to see all the effort that goes into looking after their customers and what I am buying into. From the impressive training facilities for the engineers who will look after me in the future through to the parts centre. It was reassuring to see that they are as good as their word about looking after their customers.
“Would I recommend it? 100%. Apart from giving you the opportunity to step away from work for a day, you will definitely take away something from the experience that will help you. All in all what an experience. I came home grinning from ear to ear looking like a kid who had spent the day in a sweet shop! “Many thanks CLAAS.”
We really enjoy meeting our customers – and you don’t have to buy a new CLAAS machine to visit us (but we won’t say no if you do!!). If you are interested in visiting Saxham, either speak to your local CLAAS dealer or give us a call at 01284 763100.
David Dale
