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Customer Satisfaction Survey
BUILDING CUSTOMER SATISFACTION
Every two years a customer satisfaction survey is completed where a random group of residents are surveyed by phone. This year the survey was conducted in the last two weeks of August. The survey was conducted by Taverner Research Group. The responses improve important services and facilities. In February 2023 a presentation by Taverner Research Group will be added to the Clarence Valley Council website.
Scan the QR code for a direct link to the survey or go to the CVC website and search ‘Customer Satisfaction Survey’ Manager Civil Service, Devin Simpson. Scan the QR code to see a video from Devin on the Natural Disaster Recovery Works
SEWERAGE WASTE AND RECYCLING WATER SUPPLY
SPORTING FACILITIES PARKS, RESERVES AND PLAYGROUNDS
CLEANLINESS OF STREETS
1. Maintenance of unsealed roads 2. Maintenance of sealed roads 3. Maintenance of bridges 4. Protection of the natural environment and biodiversity 5. Footpaths and cycleways 6. Flood plain and coastline management 7. Maintenance of public toilets 8. Economic development
ACTIONS WE ARE DOING TO IMPROVE THIS:
Review of the Roads Policy, which includes scheduling and maintenance.
Increased the budget to road maintenance.
Secured additional contractors to deliver an increased maintenance program. A service review on local roads is being conducted this financial year.
Planned road projects in the capital works program.
Pothole repair grant awarded for just under $850,000 from the State Government.
WHAT ELSE WE ARE DOING TO REVIEW AND IMPROVE OUR SERVICES?
We provide a broad range of services to the community by balancing community needs and expectations and working within the resources available to meet those needs and expectations.
An annual program of service reviews for 2022/2023 to 2025/2026 has been approved by Council. During this fouryear period, all services will be reviewed. The Delivery Program contains the Service Review Plan and can be found on Council’s website, see the link at the bottom of this page.
Outcomes of Services Reviews are considered by the independent Audit Risk and Improvement Committee (ARIC) and the Council.
Service reviews assess service delivery against volume, cost, and quality, and provide recommendations and insights to develop an improvement plan for the future. The Operational Plan 2022/2023 also outlines the service reviews for this financial year.
