AP P E ND I X 2: R E S PO ND EN T P RO F IL E AN D W E IG HTI NG 56

FIGU RES

Figure 1 Overall Satisfaction with Clarence Valley Council Figure 2 Overall Satisfaction – Internal Benchmarks Figure 3 Reasons for Overall Satisfaction 10

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Figure 4 Council Facilities or Services Satisfaction 13

Figure 5 Infrastructure – Comparisons to Regional NSW Benchmarks 15 Figure 6 Services 1 – Comparisons to Regional NSW Benchmarks 16 Figure 7 Services 2 – Comparisons to Regional NSW Benchmarks 17 Figure 8 Council Facilities or Services Importance 18 Figure 9 Quadrant Analysis 21 Figure 10 Most Important Use of Council Resources 23 Figure 11 Recent Contact with Council 24 Figure 12 Frequency of Contact with Council in the past 12 months 25 Figure 13 Issue Contacted Council Regarding 26 Figure 14 Number of Contacts Required to Resolve their Most Recent Inquiry 27 Figure 15 Why Issue has Not Yet Been Resolved 27 Figure 16 Method of Contact 28 Figure 17 Satisfaction with How Well Council Handled your Inquiry 29 Figure 18 Satisfaction with How Well Council Handled your Inquiry (mean scores) 29 Figure 19 Method Prefer – Making a Payment 30 Figure 20 Method Prefer – Requesting Council to Do Something 30 Figure 21 Method Prefer – Finding Out about Emergency Planning and Recovery Activities 31

Figure 22 Method Prefer – Providing Feedback on Important or Topical Issues 31 Figure 23 Method Prefer – General Requests for Information 32 Figure 24 Method Prefer – Finding out about Council Policies or Activities 32 Figure 25 Method Prefer – Finding out about Local Activities and Events 33 Figure 26 Method Prefer – Finding out about Local Flooding, Road Closures, etc 34 Figure 27 Access to Council’s Website 36

Figure 28 Rate Council’s Website for Usefulness of Content Figure 29 Rate Council’s Website for Ease of Navigation 37