Issue 18
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The Government’s “Eat Out to Help Out” Scheme which began earlier this week has been embraced by the majority of the UK’s hospitality businesses. Pubs and restaurants throughout the country have reported bumper sales, as the British public took the opportunity to dine out at the Treasury’s expense.
restaurants on Mondays, Tuesdays and Wednesdays throughout August, with discounts capped at £10 per head, and the £500 million initiative was introduced by Chancellor Rishi Sunak to encourage the public to start using hospitality businesses again.
Hospitality trade body UKHospitality estimates that 93% of eligible sector businesses in the country are involved, with some operators saying the scheme has encouraged them to open earlier or for more days than initially planned.
An estimated 3.3m people have used the Government online restaurant finder and research by insight agency KAM Media suggests that 35.6m consumers are likely to take advantage of the scheme during August.
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The scheme allows diners up to 50 per cent off their meals at participating
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CLH Digital
Issue 18
Editor's Viewpoint
Eat Out to Help Out Success - So Chancellor: Let Us “Eat Out to Help Out” AT CHRISTMAS TOO! Welcome to the latest issue of CLH DIGITAL!
Great to see that the Chancellor’s Eat Out to Help Out scheme is a success!
EDITOR
Peter Adams
How could it not be? Well, the country has, of course, been subject to the most vociferous anti-socialising campaign due to the Covid pandemic. That said, it is now clear the country’s patience is being tested to the absolute limit and the public are desperate to return to normality.
cheer. It may very well be a tough few months in the lead up to Christmas, and fantastic though this initiative is, it is only for four weeks and it will take an awful lot longer for the country generally, but for the hospitality sector, in particular, to get back on its feet. One of the major issues the high street and the hospitality sector will face is the threat of people working from home. I have to say, I am absolutely no fan of it at all. We here at CLH News have town centre offices and I enjoy coming into work, I enjoy being part and parcel of a team bouncing ideas off each other, and I enjoy lunchtimes when I can wander round shops or dine around the world, choosing anything from sandwiches to sushi, tapas to tandoori!
On Monday I tried in vain to take advantage of the scheme. My partner and I tried four different restaurants - and this was early evening at 6.30pm - all were full, with no tables available whatsoever. I know, my fault I should have booked, but I wanted to wander around town, soaking it all in and seeing the scheme in operation first-hand!
It is the same with the early evening. Working in publishing and meeting deadlines is not without its stresses and strains, and popping in for a beer or two after a hard day is, for me, something I look forward to.
Bournemouth is a holiday town, of course, and always busy at this time of year. With the hospitality sector being closed for almost 4 months it was fantastic to see it bustling again.
Working from home will certainly have a negative impact on the festive season. It’s not all about office parties - it is also about spontaneous lunches and early evening drinks, getting together with clients and occasionally the competition. So I for one certainly hope that the country’s love affair with working from home is short lived!
People have really taken to the scheme and I was delighted to see on our front-page story that some restaurants in London are looking to extend the scheme into September at their own expense. The scheme comes at exactly the right time - not just the easing of lockdown, but right in the middle of holiday season. A holiday season, which is seeing overseas travel severely restricted, resulting in a boom in Staycations. This could, according to a recent survey, see a £24 billion boost as 55% of Britain’s planning Staycations and the average spend being £800. The hospitality sector was, up until the pandemic, the U.K.’s 3rd largest employer, worth in excess of £100 billion in turnover. That is how valuable it is to the country’s economy, and the public’s response this week has also shone a light on how important the sector is to the country's morale and well-being.
Home working will, of course, prevent all of that and, according to studies working from home can be incredibly lonely and affect mental well-being.
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EDITOR Peter Adams
SALES EXECUTIVES
I am intending to write to the Chancellor with my “Eat Out to Help Out” AT CHRISTMAS - let’s see if I get a reply!
David Bartlett Guy Stephenson
Just to remind you the current Eat Out to Help Out scheme is in full flow.
PRODUCTION & DESIGN
Further details of the scheme can be found here www.gov.uk/guidance/get-a-discount-with-the-eat-out-to-help-out-scheme Download the posters and display them everywhere, get them on your website and social media, let everyone know that you are part of the scheme.
So let me throw my hat into the ring and be the first to campaign for a “Eat Out to Help Out”… AT CHRISTMAS!
Once again we have some of the industry’s leading lights forward/experts to give an insight on not only the crisis itself but also to advise with guidance and best practice on how to help you through this crisis and get ready to trade and prepare for a Staycation stampede!
Let us call on the Chancellor to extend this great initiative to the country’s next busiest time of the year - Christmas! What better time to put some cheer back into the country than Christmas?
Visit our website for our “Staycation - Your Country Need You” Poster available to download. Only the hospitality sector can put some cheer back into the country, showcasing the wonderful diverse vibrant UK!
I suspect come December we are all going to need some additional
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PRODUCTION & WEB ADMIN Shelly Roche Published by
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Majority of Hospitality Businesses Embracing Eat Out to Help Out Scheme Issue 18
(...CONTINUED FROM FRONT COVER)
the hope of catching more returning workers.
Pubs bars and restaurants across the country have reported considerable double digit increases in like-for-like sales, compared to 2019, with table reservations in high demand for the rest of the month.
The scheme launched on Monday, 3 August has been praised by restaurant and pub operators who have been struggling since reopening after lockdown following a successful first week in motion, and is seen as a vital step in restoring public confidence in eating, drinking and socialising out-of-home again.
The hospitality and on trade sector has been one of the hardest hit by the Covid-19 pandemic, but also one that is well placed to help stimulate Britain’s wrecked economy, and pubs and restaurants saw their busiest Monday of the year, with figures from S4labour, a management system developed by the hospitality consultancy firm Catton Hospitality, revealing that sales increased by as much as 70 per cent year-on-year during the first three days of the week. Retail analyst Springboard, which also covers hospitality, said footfall climbed by 30 per cent as Britons dined out with help from the Treasury. Spending at eateries was up by a sixth on the same day the week before, with some restaurants in London saying that they plan to extend the 50 per cent discount offer through into September, without the subsidy from Chancellor Rishi Sunak which ends in August 2028, in
Michelin-starred chef Tom Kerridge said: “It’s been great for the industry. We all love the sound of glassware and crockery being used and happy people in restaurants. “We’re all looking forward to the stage where we can stand on our own two feet again, and this has been helpful support in the meantime.” Will Beckett, the co-founder of Hawksmoor, said demand for tables has soared: the restaurant group has received more than 15,000 bookings for the 13 days the scheme will be active in August. Peter Borg Neal, founder of pub group Oakman Inns said: “The Eat Out to Help Out scheme has been fantastic for us – we have been over twice as busy as we were this time last year. It great to see people
CLH Digital
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socialising in a safe environment and the scheme is clearly protecting jobs. Moving forward, further financial help is needed to protect pubs and restaurants who have accumulated debt, such as rent, if we’re going to save those businesses and their jobs.” UKHospitality Chief Executive Kate Nicholls said: “It is great to see so many businesses embracing the scheme. The Chancellor recognised that our sector has been hit the hardest of all and this scheme goes some way to delivering the support vulnerable hospitality businesses need. It is encouraging to see our sector being recognised for its importance and the Treasury delivering decisive support quickly. “It looks like our sector has been quick to adopt the scheme and we have seen examples of innovative menu additions aimed at tempting customers. We hope that the take-up will be just as widespread amongst consumers, as businesses have invested heavily to make their venues Covid-secure. Confidence is going to be key to securing the future of our sector and keeping jobs safe. We hope that as many people as possible take this one-off chance to have a fantastic experience at a significant discount and rediscover eating out throughout August.”
No Plans To Shut Pubs & Restaurants Says Minister There are no current plans to close down pubs, bars and restaurants and order people off the streets, a government minister has said.
Regarding the proposal of any fresh restrictions Mr Jenrick added: “We don’t want to do anything that is a blanket approach across the country.
The housing secretary Robert Jenrick said in a radio interview that there are no plans to close down the hospitality sector, despite England’s Chief Medical Officer warning that they may have to close so schools can restart in September.
“Our strategy is to manage this in a localised way with targeted action as we’ve done in Leicester, as we’re doing now in the north-west.
He added that schools would definitely return to full capacity in September and confirmed it would be the priority should there be a second spike of infections. The government’s chief medical officer Chris Whitty warned earlier this week that the country had ‘probably reached near the limit or the limits’ of what can be done to return to life as normal for now, and suggested “trade-offs” would have to be made if schools are to reopen in September, with some restrictions being reimposed.
“We will follow the data and look at options if we have to but that approach is the way we restrict in certain areas – it is difficult for those who live there but it provides greater freedom for the rest of the country, for businesses to reopen and for people to get on with their daily lives, and that has to be the way forward if we can.” A report by the Centre for Economics and Business Research has revealed that London alone has seen revenue fall in the hospitality sector by £2.3 billion between the months of March and June.
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CLH Digital
Issue 18
Local Marketing Tips for Restaurants With the Chancellor’s Eat Out To Help Out scheme now in full flow, and going very well, one of the most important factors to consider now and post-pandemic is marketing.
the community, have generally always thrived. The pandemic, the lockdown and the slow nature of the easing of restrictions has meant that all restaurants need to embrace their locality in a time when less people are travelling. From a marketing perspective there are lots of strategies you can implement to target those in the local community, here are just a few.
Since the pandemic began there has been a significant shift towards “localism”, which is evident in the hospitality sector. The public are keen to support local family run businesses and local pubs. CLHNews caught up with Guy Holmes, managing director at marketing and branding experts Captivate Hospitality to provide some tips on local marketing!
- Street advertising – although footfall is down, in some places massively, it’s still worth exploring street advertising. Billboards, lamppost banners, advertising on bus shelters and phone boxes will help to capture the attention of locals. Demand for many is in short supply, so restauranteurs will be able to negotiate very good rates at the moment at some prime sites. Make some cheeky offers – you never know what will be accepted in the current climate!
Restaurants which serve their neighbourhoods, where the staff know customers by name and which have established themselves as a pillar of
- A boards – don’t neglect your own street advertising like A Boards which should be changed regularly. I favour foam boards so we can target lunch customers then flip it over for an evening message. Foam boards are weather resistant and look good whatever the weather. - Social media – there’s a lot you can do to target those living in the local area. Not only focusing ads on Facebook and Instagram a mile
or 2 from your location, but also searching regularly for local keywords on Twitter and Instagram then engaging and following those people can really help get you on the radar of more local people. Same goes for your competitors – who’s following and liking their posts? Follow them and engage. Reach out to local influencers and bloggers, invite them for a complimentary meal and they will then promote you on their channels. - Google ads – focus on local keywords, not just the location but keyworks that mention landmarks like “restaurants near Hyde Park”. Your main keywork eg “restaurants oxfords” will probably still command a high price per click, so go for the more long tail ones eg “restaurants al fresco dining oxford” “Italian restaurants oxford”. - Build local relationships – it’s never been more important to build relationships with local businesses, schools and non-profit organisations. Pop into local hair salons, shops and businesses, in person and introduce yourself. Free meals are a fantastic currency – offer a meal for 2 to a local business to give to a staff member who’s excelled recently. You’ll get so much goodwill and word of mouth. - Google My Business – to increase your chances of appearing near the top in Google local searches, make sure your listing is as complete as possible. Claim your listing and add photos for all the different categories – interior, exterior, menu etc. Then ask customers to review you in Google. A complete listing plus lots of good reviews really maximises your visibility.
Scottish Government Reimposes Lockdown in Aberdeen Lockdown restrictions are being reimposed in Aberdeen due to a coronavirus cluster in the city, First Minister Nicola Sturgeon has announced. Pubs and restaurants closed at 17:00 on Wednesday (yesterday).
People are being told not to travel to Aberdeen, and those living in the city face travel restrictions. Speaking in Edinburgh on Wednesday, Ms Sturgeon said the rise in cases heightens fears the Scottish Government is ‘dealing with a significant outbreak in Aberdeen that may include some community trans-
mission The Scottish Licensed Trade Association (SLTA) described the Scottish Government’s imposed lockdown in Aberdeen as a “bitter blow” for the area and an industry that has only just started to rebuild following months of closure. Colin Wilkinson, SLTA managing director, said: “Responsible operators, as demonstrated by The Hawthorn Bar, have gone above and beyond to comply with the guidance that was put in place by the Government to allow the industry to reopen, and some operators also demonstrated their commitment by voluntary closing their premises before the First Minister’s announcement today. “Obviously the forced closure was not a decision taken lightly by Government. The SLTA acknowledges the fragile situation we are all operating in and we cannot emphasise enough the need for everyone to adhere to the guidance, businesses, staff and customers alike. All
premises must also operate the Test and Protect scheme which is so important in stopping the spread of the virus. “The outcome in Aberdeen reflects the difficulties faced by a ‘social’ industry operating in these unprecedented times and highlights the need for ongoing sector-specific support through an extension of the furlough scheme plus additional grant aid for the industry’s survival – and for the protection of the jobs it provides. “There can be no doubt that customers also have their part to play and the SLTA asks those heading to, visiting our pubs and bars, and returning home, to comply with the necessary restrictions that are now in place. “Responsible operators in our industry will continue to do everything they can to provide as safe an environment as possible for all customers who visit our pubs and bars.”
Hotels in ‘Staycation’ Destinations are Attracting a Surge in Attention from Investors pared with the previous month. He added that three distinct types of would-be buyers had been getting in touch, namely investors, developers and lifestylers. While investors were being attracted by the strong fundamentals of the ‘staycation’ market; developers were interested in the opportunities offered by welllocated hotels which could be changed to residential use, subject to planning permission. Meanwhile, lifestylers were seeking an escape route from the ‘rat race’. Mr Troup explained: “An increasing flow of opportunistic investment buyers have been contacting us, presumably attracted by anticipated pricing adjustments taking place among hotels with a greater reliance upon corporate and events trade. There are still numerous well-heeled cash buyers out there, as well as plenty of overseas buyers and investors in waiting.
The trend for UK ‘staycation’ breaks has resulted in a spike in trade in hotels located in popular tourist destinations, according to global real estate advisor Colliers International. Julian Troup, head of UK Hotels Agency at the global real estate advisor, said changes in tourism brought about by COVID-19 were bringing new opportunities to the UK hotels industry in the form of a diverse range of prospective purchasers. “A significant spike in trade in hotels located in areas popular for ‘staycations’ has been observed by our teams throughout the UK, in most popular tourist destinations throughout the UK,” he said. “All the signs are that this trend is set to continue, and that hotels in locations which benefit from ‘staycation’ holidays will attract a healthy level of interest in the months to come. “These hotels offer buyers a great place to live, work and make profit. They should attract more funding support and, based on the impressive trading figures and forecasts we have seen, in most cases will provide buyers with a solid return on investment.” Mr Troup said that while lockdown had inevitably impacted upon the market, Colliers International had recently seen an increase in general enquiries, with an over 200% uplift in formal viewings in July when com-
“We have also been receiving a noticeable increase in alternative use enquiries from developers and other types of operator. If planning rules are relaxed, we expect to see certain hotels also attracting interest for alternative use “There has always been a steady stream of lifestyle purchasers. However, all the signs are that more people will decide they want to consider a complete lifestyle change, cannot face returning to work, and want to have an opportunity to control their own destinies. “With many wishing to leave living and working in cities, buying a hospitality business in a location of their choice is a real alternative, particularly where the move is enforced in the event of redundancy or having to downsize. In the last recession we saw many examples of new to the industry buyers who took advantage of being able to invest redundancy monies as well as releasing equity from their house sale.” Mr Troup added that the resilience of the market was demonstrated by way in which even during the lockdown, Colliers had completed a number of sales, notably Boscundle Manor in Cornwall; The Radnorshire Arms hotel in Presteigne, Powys; The Angel & Royal, in Grantham; the historic 15 bedroom The George Hotel in Easingwold, North Yorkshire, and traditional coaching inn, The Bull Hotel in Burford, Oxfordshire. He said: “This range of interest from potential purchasers so soon after some pessimists were fearing the worst for the market comes as no surprise for those of us who can recall the foot and mouth outbreak back
in 2001. At that time, there was concern that visitors would not return to areas such as the Lake District. Of course, we now know that they have – in droves. Mr Troup noted that prior to the outbreak of COVID-19, the market had been heating up as overseas investors moved in to take advantage of the weakness of sterling. “At Colliers International, where we typically have over 200 UK hotels for sale at any one time, we had been transacting on between 80 and 100 hotels and hospitality businesses each year and our pipeline was solid on the back of a strong Q1,” he said. He added that the hotel industry appeared to be in a good place to benefit again from domestic travel, and that although overseas travel is now permitted with quarantine restrictions for those returning from some countries, a substantial number of holidaymakers were likely to take the option of replacing a fortnight in the Balearics with the threeto-four-day ‘coast and country’ breaks taken in the UK and Ireland. “National Parks and areas of outstanding natural beauty, plus destinations offering leisure attractions will all prosper. This is already evidenced with clients experiencing a strong spike in domestic leisure hotel trade – and also by the queues that can be seen at weekends on motorways leading to holiday areas, such as the M5 to Devon and Cornwall,” he said. “People who are working will still be expected to take their annual leave, so I feel sure we will continue to see “staycation” being regularly used as a means of escaping the confines of working from home The UK is home to a number of beautiful retreats and has everything to offer, from coastal and seaside resorts to active and countryside holidays. “UK hotels have been proactive in responding to public anxiety about COVID-19 by providing demonstrably safe, clean accommodation featuring heightened cleaning protocols and standards. Those businesses with extra space will benefit as they will be better able to provide social distancing and greater comfort, but all hotels are reconfiguring to ensure that social distancing can be maintained. “Hotels will adapt their offering to the changing times in which we are living, and business will return. With all this in mind, we anticipate movement in the transactional marketplace will start again as early as Q3 of 2020.”
No Trade-Off Needed Between Pubs and Schools Issue 18
BBPA says Government is not considering national closure of pubs to reopen schools, and reiterates that social distancing measures in pubs means they are safe to remain open
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Emma McClarkin, Chief Executive of the British Beer & Pub Association, said:
“There is no evidence of the efficacy of a trade-off between pubs and schools. The Government has made it clear it is not considering the national closure of pubs to reopen schools. It has said it may limit social contact in localities to enable schools to reopen.
The British Beer & Pub Association, the leading trade association representing brewers and pubs, has today refuted claims that a trade-off is needed between pubs and schools, to enable schools to re-open in September.
“It is important to remember that pubs have been open in England for a month now after investing significant work, time and money to ensure they are a safe environment. No pub can reopen without doing a risk assessment and implementing measures to ensure staff and customers are safe. Pubs have been commended by Matt Hancock and Public Health England for their diligence and proactivity in working with NHS Trace & Trace.
The trade association has said that the Government has made it clear it does not need to nationally close pubs to re-open schools, but that it may limit social contact in some parts of the country to enable schools to reopen. The British Beer & Pub Association has also reiterated the guidelines and mitigation measures pubs across the whole of the UK have put in place to keep staff and customers safe. Across the sector, pubs have invested significant work, time and money to ensure they provide a safe environment. No pub has been able to reopen without doing a rigorous risk assessment and implementing measures to keep customers and staff safe. This includes putting up
CLH Digital
screens, enhancing hygiene measures and offering table service. Pubs have also been commended by Secretary of State for Health and Social Care Matt Hancock MP and Public Health England for their diligence and proactivity in working with NHS Track & Trace.
“We are all working hard to restrict the transmission of the virus but careless talk and groundless speculation costs pubs and pub jobs. Our sector is desperately trying to recover and provide a much-needed hub for communities across the UK during these challenging times.”
PM Urged To Cut The Price Of A Pint To Boost Pub Jobs, As Footfall Declines
The Campaign for Real Ale is calling on the Prime Minister to cut tax on pints served in pubs to boost jobs and spending, following a recent survey which has found that 42% of people are visiting the pub less often than they did before lockdown.
The survey of nearly 4,000 CAMRA members and pub-goers demonstrates that fewer people are supporting their local to the same extent as they did before lockdown. Nearly a quarter of people haven’t returned to the pub at all, while just 3% said they were visiting pubs more often than they did before the coronavirus crisis. CAMRA says reducing beer duty on beer served on tap in pubs and member’s clubs would provide a huge jobs boost, helping locals to keep and employ more staff, increase and retain steady trade and support local economies.
The move would also promote the social benefits of responsible drinking in community pubs. Commenting, CAMRA’s National Chairman Nik Antona said: “These figures show that there is still a long way to go to return to prelockdown levels of trade. The beer and pubs industry needs certainty and support in the long-term – which is exactly why cutting tax on beer served on tap in pubs would give the sector stability, support jobs and encourage people to drink responsibly in the regulated setting of the community pub. “A lower rate of tax on draught beer, with the savings passed onto consumers and pubs, is a tax cut that specifically helps much-loved local pubs. “That’s why we are calling on the Government to cut the price of a pint in order to level the playing field between pubs and cheap supermarket alcohol, increase trade and create and sustain jobs in the long term.”
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CLH Digital
Issue 18
Protect Your Employees From The Spread Of Coronavirus By Tina Chander is a partner and head of the Employment team at leading Midlands law firm, Wright Hassall Employers should take steps to ensure their staff and customers are protected, sharing official advice via emails and team meetings to keep workers informed.
ing sick pay is the same as it is with any other illness however the employee is now entitled to statutory sick pay from the first day of work, not the fourth.
This includes creating an ‘isolation room’, where sick employees can go to contact NHS 111 safely, so that fellow colleagues are not also infected.
The government has stated that if NHS 111 or a doctor advises an employee or worker to self-isolate then they should receive any statutory sick pay due to them or contractual sick pay if this is offered by the employer.
Other steps to take include:
Earlier this week Scottish First Minister re-imposed a lockdown for the city of Aberdeen, and ordered that pubs and restaurants be closed at 5 PM on Wednesday, August 5. This follows concerns raised earlier in the week that pubs and restaurants could be forced shut again in autumn and family meetings banned in order to get children back into school as the coronavirus, and help reduce the possibility of a 2nd wave. With the threat of a 2nd wave constantly hanging over the country at the moment and with pubs and restaurants currently open and taking advantage of the government’s "eat Out to Help Out” scheme from Monday to Wednesday throughout August, hospitality staff inevitably find themselves in the frontline.
• Update the contact numbers and emergency contact details of employees • Ensure that managers are aware of the symptoms of the virus • Disseminate information across management on issues such as sick leave and sick pay • Ensure that facilities for regular and thorough washing of hands are in place • Dispense hand sanitisers and tissues to employees Given the advice around hand-washing in particular and the length of time suggested to do it properly (two happy birthdays), organisations should advise all their employees to wash their hands thoroughly and let them know they will not be penalised for the extra time taken.
WHAT TO DO IF AN EMPLOYEE BECOMES UNWELL If an employee exhibits the symptoms of the virus, they should be removed from the proximity of other employees, placed in the designated ‘isolation room’ and encouraged to follow precautions. The employee when calling NHS 111 should be advised to give the operator the following details:
In some cases, employees may be able to work from home while in self-isolation. However, in many cases, if an employee cannot attend their place of work, they will be unable to work. Some employees may also be reluctant to come into work due to general concerns about the virus, particularly if they belong to a group at higher risk of complications, so you should offer flexible solutions if possible. Ultimately, there is no obligation on an employer to allow an employee to stay away from work and, if the non-attendance causes issues or extends beyond an emergency precaution, then an employer is entitled to take disciplinary action.
NO TIME TO BE DIVISIVE Employers must also take steps to ensure that no members of staff, customers or suppliers are treated differently because of their race or ethnicity. It may be appropriate to remind staff that jokes and banter, even if light-hearted, may easily slip over the line to become unlawful harassment and/or discrimination, for which an employer may be liable. Employers can avoid liability if they can show they took ‘all reasonable steps’ to prevent employees behaving in such a manner.
To help contain the virus, the UK Government confirmed that statutory sick pay will now apply from the first day off work, not the fourth, arguing that sick employees should not be penalised for self-isolating. Understandably, this decision has raised more questions about sick pay and working from home.
• Their symptoms • The name of any country they’ve returned from in the past fortnight Uncertainty over the seriousness of the virus, the exact nature of the symptoms and concern about the situation regarding issues such as sick pay may lead to some employees coming to work despite having contracted the virus, without necessary feeling unwell. If this does happen, then an employer should contact the local Public Health England (PHE) health protection team and they will discuss the details and outline any precautions which should be taken.
REDUCING THE RISK TO EMPLOYEES
THE POSITION ON SICK PAY
About the author: Tina Chander is a partner and head of the Employment team at leading Midlands law firm, Wright Hassall and deals with contentious and non-contentious employment law issues. She acts for employers of all sizes from small businesses to large national and international businesses, advising in connection with all aspects of employment tribunal proceedings and appeals.
So how do you protect your employees from the spread of coronavirus? CLHNews spoke with Tina Chander is a partner and head of the Employment team at leading Midlands law firm, Wright Hassall who shares her thoughts:
If an employee is off sick with the virus then the legal situation regard-
Taking reasonable steps can include having well publicised diversity and harassment policies and training all staff on the issue. Managers must also be trained about their responsibility to identify and prevent discriminatory behaviour.
Are You Considering Temperature Checks As Part Of Your Strategy To Get Staff Back To Work?
By Jo Moseley at national law firm Irwin Mitchell
With the hospitality sector now open for business, it's important to look at your reopening strategy as staff return to work. No business can re-open until it's "covid-secure", which means that its safe for staff and customers to return. Each business has to undertake a risk assessment and put in place steps to protect individuals from the risks of catching the disease. The government has published eight separate industry guides (https://www.gov.uk/guidance/working-safely-during-coronaviruscovid-19) to help organisations prepare. None of these specifically mention taking temperature checks.
POTENTIAL BENEFITS OF USING TEMPERATURE CHECKS Temperature checks are commonly used in some countries as part of their strategies to combat the disease. According to the Centers for Disease Control and Prevention, coronavirus symptoms can develop anywhere between two and 14 days after exposure — meaning someone can have the virus and not know it. After someone is infected the virus will multiply in their body until it reaches a critical level, which causes the body to respond with symptoms. One of the key symptoms of coronavirus is a fever or temperature of 37.8C or higher, often accompanied by a cough or loss of the sense of smell or taste. But not everyone develops a fever and, we now know that people can be carriers without having any discernible symptoms at all. This means that temperature checks will not always be effective and shouldn't be used as a substitute for other measures such as observing social distancing in the workplace and making sure shared areas are cleaned more regularly.
DO EMPLOYEES HAVE TO COMPLY? Generally, you can't take anyone's temperature unless they agree - either at the time you ask them, or you can rely on an express clause in their contracts of employment. In both cases, you should explain why you want to do so, who will take their temperature, what you will do with the information and the steps you will take if their temperature is high (such as send them home). You must not suspend, discipline or dismiss someone who refuses to be tested, unless you have a clear contractual right you can rely on.
WHAT WILL YOU DO WITH THE DATA? If you take someone's temperature, the information you collect will be 'special category data' and is sub-
ject to important safeguards set out in the GDPR. Before you can process that information, you must 1) identify the legal basis you are relying on (Article 6 GDPR) - such as pursuing legitimate interests and, 2) identify the special condition you are relying on (Article 9 of GDPR) - such as it is necessary to use health data in order to comply with your employment obligations. Bear in mind that you can't usually rely on an employee's consent (even if freely given) in the context of an employment relationship because it's assumed that the employer has greater bargaining power than its staff. Some clients have asked if they can avoid GDPR concerns if they just put a tick or cross against the name of each member of staff who has had their temperature taken on a particular day to record if it was normal or high. Our view is that this will still fall within the controls of GDPR as even this limited use is 'processing' from a GPPR point of view. Even if you don't create any records at the time you make the checks, if you send someone home you will need to record the reason for their absence - and that will create a written record and is also likely to amount to processing. There are also other practical issues you may also have to think about, such as where the temperature checks take place. Will these take place in a public space - such as the entrance to a shop or factory? If CCTV is installed, it will create a record and that information can only be processed in accordance with GDPR.
WHAT DOES THE ICO SAY ABOUT TEMPERATURE CHECKS? The Information Commissioner has published guidance for employers under its coronavirus recovery pages (https://tinyurl.com/yd3umatl) which includes separate pages on surveillance (which is where temperature checks are discussed) and testing (which provides more detailed advice on other methods of testing). The ICO considers that temperature testing is 'intrusive' (and almost akin to CCTV monitoring) and says that employers should only use it if it is necessary and proportionate to do so. Our view is that it won't be appropriate in those workplaces where social distancing can be maintained and other steps can be taken to reduce the risk of transmission. So, for example, it's unlikely to be proportionate to use it in an office environment, but it might be in a health setting - where the risks of exposure are much higher. If you are going to use temperature checks, we recommend that you undertake a data protection impact assessment (a risk assessment of what you propose to do from a data protection point of view). The assessment will need to set out: · · · · ·
the activity being proposed the data protection risks whether that activity is necessary and proportionate the mitigating actions you can put in place to counter the risks and a plan or confirmation that mitigation has been effective You must also be very clear, open and honest with your employees about how you are going to use their personal data, the decisions you will make with that information and how long you intend to keep it.
BBPA Urges Government to Keep £1 Billion in Grant Scheme Funding Open to Save Pubs and Jobs Issue 18
CLH Digital
7
Trade association backs Local Government Association call for continued grant support for businesses damaged by lockdown
economies through this crisis. Although pubs were allowed to reopen in England from the 4th of July, they have had to operate with severely reduced capacities and therefore income since then.
The British Beer & Pub Association (BBPA), the leading trade association representing brewers and pubs, has backed calls from the Local Government Association to ringfence £1 billion in grant funding that would otherwise be clawed back by Government, to continue to help support pubs and other businesses severely affected by the lockdown.
According to the BBPA, such a measure would enable councils to continue supporting pubs and other businesses severely damaged by the lockdown, particularly those such as pubs with a rateable value above £51,000 who were not eligible for the Retail, Hospitality and Leisure Business Grants Fund.
According to the Local Government Association, the Government has written to councils to say it will shut three funding schemes – the Small Business Grants Fund, Retail, Hospitality and Leisure Business Grants Fund and the Discretionary Grants Fund – on August 28th, with any unclaimed funds returning to the Government. It estimates that over £1 billion in grant scheme funding will be lost. The BBPA is therefore backing the Local Government Association’s call for Government to keep funding available so councils can redistribute any unspent resources to reinvest and support businesses and local
Emma McClarkin, Chief Executive of the British Beer & Pub Association, said: “Our sector may have reopened, but it is far from out the woods yet. Our pubs still need all the support they can get and many are still waiting on it, so withdrawing £1 billion in possible funding is short-sighted to say the least. “The Government should be focused on supporting business like pubs that can help the economies of local communities grow, not withdrawing vital funding at a time businesses across the UK need it most. “Some 10,000 pubs were unable to benefit from the Retail, Hospitality and Leisure Business Grants Fund as their business rates were too high. Rather than clawing back this money, it’s a no brainer to use it to help those businesses that have either fallen through the cracks or are continuing to struggle.”
Tom Kerridge Urges Brits To ‘Stay Supportive’ Of The Great British Pub Michelin-starred chef Tom Kerridge has thrown his support behind the Great British pub, penning the foreword for CAMRA’s Good Beer Guide 2021, which is set to be released on 29 October 2020. Against the backdrop of a hospitality industry scarred by the COVID19 lockdown, Kerridge has urged the country to ‘stay strong and stay positive’ in this year’s foreword.
chocolatiers or any other craft led hospitality producer. It is something we should be very proud of.” Despite their unique position, the pubs and brewing sector has been unusually hard hit this year in the wake of COVID-19, which is why CAMRA is calling for greater financial support for the sector. CAMRA National Chairman, Nik Antona says: “Pubs may officially be ‘open’, but many are facing significantly reduced turnover and higher overhead costs due to social distancing measures. Others have had to make the difficult decision to stay shut until things improve – and there are some that will never reopen.
Now available for pre-order, the Good Beer Guide is considered the definitive independent guidebook to good pubs that serve real ale across the UK. Writing in the Guide, Kerridge observes “the one thing we have all missed during lockdown is human connection and social interaction, which above all else, is everything that the Great British pub provides – a warm, happy and friendly place for people to drink and eat.”
“We cannot overstate how important it is to support pubs during this difficult transition period. We hope people will use the Good Beer Guide to not only applaud the ‘cream of the crop’ featured, but also to visit all pubs during a time when they need it most.”
Kerridge also reminds us that the Great British pub is recognised around the world as a uniquely British institution, with real ale acting as the cornerstone of that identity.
Tom Kerridge adds: “We need now more than ever to be positive and strong to enable us to drive the word home about how fantastic the Great British pub is, and most importantly, what it brings to each and every community.”
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UK Hospitality Sector: Evolution for Survival 8
CLH Digital
Issue 18
By Kunal Sawhney, CEO of Kalkine (www.kalkine.co.uk)
Socialising is at the very heart of the hospitality business, and the crisis led by the coronavirus pandemic, which is all about social distancing, has shaken the industry to the core across the UK. A recent survey by UKHospitality, the leading industry association for hospitality companies around the nation, shared revealing results. It disclosed that close to a million jobs could be made redundant by the sector during the second half of 2020. The sector employed 3.2 million people in the year 2019. The sector expects a very slow pace of recovery in the next few months, as per the survey findings. The hospitality sector is comprised of different types of businesses such as bars, catering, hotels, pubs, restaurants etc. Their business models are quite different from each other and each of these sub-sectors face their unique set of challenges. According to industry estimates, total hospitality sales could drop by more than 50 per cent during the year 2020, leading to a revenue loss of £73.4 billion for the year. So what steps is the industry taking to adopt to the new normal Covid-19 times? Are these steps sufficient for the sector’s survival? Let us take a closer look. Higher standards for raw material: The F&B players have completely realized the importance of using high-quality raw ingredients in preparing food, as they know that the customer will now be even more cautious in the choice of raw food items used and the hygiene standards in place, given the fact that the pandemic spread due to improper hygiene practices in the first place. They are now choosing the most reliable sources of ingredients, rich in food values, and handled with best
practices. Maintaining social distancing: Though it can’t be denied that for many food joints, implementing complete social distancing measures as announced by the government, is unviable financially. At the same time, customers are ready to pay more for places which ensure strict health and safety measures, along with proper sanitisation at every step of the interaction process. Therefore, the proactive players are adopting steps to do exactly the same. Focusing on meal delivery to homes is also helping strengthen bottom-lines, and is being looked at as a good survival strategy. Minimising the need to touch: Various eating joints and hotels are already using digital keys and mobile applications to go completely contactless. For instance, Hilton chain uses easy to use digital keys for check ins and outs. Some restaurants are providing personal serving spoons while sharing a common dish. Some robots are also using robots to clean rooms. Few others are contemplating contactless delivery for inroom-dining. Going forward, menus will be designed more in single instead of shared portions. Going online: Many progressive hospitality chains have already stretched out their catering services to meet the rising online orders and deliveries. They are also utilizing their vast online platforms to facilitate two-way communication. Renegotiating rent agreements: While initially landlords were reluctant to suspend or defer rents, they are now agreeing to form new rent agreements for deferred payment, for a 6 to 12 months period. Some hospitality firms are also trying to move to a profit-sharing arrangement with their landlords instead of a fixed rental payment. Asset management: While some hotels and restaurants are focusing on selling a part of their property, others are renovating to get ahead of competition. The active players are using this time for maintenance & repairs, along with deep cleaning of furniture, carpets, air conditioners, swimming pools and so on. Strategy building: Smart hospitality players are using this time to re-
evaluate their businesses and finetune their organisation strategy to align with the future needs of the market. They also plan to be better prepared as the travel bans are getting lifted up and more tourists prepare to arrive in Britain.
THE INDUSTRY SEEKS CONTINUED GOVERNMENT SUPPORT The UK government has provided various relief measures to support the sector. These include the following: - A cut on the value added tax (VAT) from 20 to 5 per cent for the period between 15 July 2020 to 12 January 2021. This is expected to lower prices and boost consumer demand. - The coronavirus job retention scheme which paid for up to 80 per cent of staff salaries of struggling companies, beginning 1 March 2020. The scheme ends on 31 October 2020. - Eat out to help out scheme – government is providing a 50 per cent rebate on eating out, in case your food joint is registered under the scheme, valid from 3 to 31 August 2020.
THE WAY FORWARD The hospitality industry in the UK has been proactive to adapt to the unprecedented coronavirus led crisis. On one hand it is increasing using its online platform and serving customers through takeaways, reevaluating its business plans, selling off redundant assets, and cutting wastages. On the other, it is ensuring higher hygiene practices and trying to stick to the social distancing rules while serving its valuable customers. However, the destructive impact of the crisis is huge and customer demand will take a long time to come back to pre-corona levels, with customers psyched out and fearful to even order regular food items from restaurants or bars. Unlike retail, the hospitality sector faces a limitation that it can’t be digitally replicated, and needs to be revived physically. Therefore, the industry is seeking continued government support in terms of extension of the furlough scheme and other financial aid to the struggling businesses in the British hospitality sector.
Food Service Sector Makes British the “First Supplier of Choice” for British Food Fortnight British Food Fortnight, now in its 19th year and organised by Love British Food, the biggest annual, national celebration of British food and drink, takes place this year between September 19 and October 4 celebrating the very best that is in British!
proven promotion in food service and we are encouraging chefs across the private sector to take part.” During the 19 years that British Food Fortnight has been running, caterers have continually been able to prove that buying British is affordable, adds value but also ensures they have a unique selling point by being able to list exactly what region or even farm the meat has come from.
David Mulcahy, Culinary Ambassador Sodexo UK&I said: “We are passionate advocates of using local produce as much as possible, so we are proud to support British Food Fortnight again this year. At Sodexo we reach a number of industries in the public and private sector, and being The food service sector has been at the heart of the promotion since able to showcase key British ingredients and dishes during British Food its early years with many of the leading food service organisations taking Fortnight allows us to demonstrate to our customers the diversity and part resulting in hundreds of chefs in the private and public sectors runhigh quality of the food that’s produced in Great Britain.” ning special Love British Food menus every year. It is now a proven Everyone can get involved in British Food Fortnight – the biggest commercial promotion delivering affordable quality menus that are a hit national promotion of British Food. New customers can be attracted with the customer. and existing customers can spend more, promotions during British Food Love British Food has long been a winner on menus in the private secFortnight have had a serious impact on sales with one restaurant tor with some pubs and restaurants reporting sales increases of 300%. increasing sales by 300%. Restaurants, pubs, cafes, hotels, bed and breakfasts, sporting venues and Many caterers are already sourcing British food so can use British tourism attractions are all invited to take part. Food Fortnight to promote menus, ingredients and promotions. For The campaign is led by some of the most renowned and passionate those that don’t usually buy British, the fortnight is a good opportunity chefs in the food world: Michelin-starred Chef Raymond Blanc, OBE, to source new suppliers, experiment with menus and add a number of Michelin-starred Chef Phil Howard, Michelin-Starred Chef Simon British dishes. Hulstone, TV Presenter and Restaurant Owner Cyrus Todiwala, MBE • Send your suppliers a copy of the menu and ask them to if they can supply plus home cook Alex Hollywood, Wellbeing expert Liz Earle are all British ingredients. involved and will be raising awareness and encouraging British chefs to • Don’t be put off by prices that initially may seem higher. Buying large volopt for British suppliers. umes can make the whole process affordable. Love British Food Founder, Alexia Robinson, says: “In these uncertain • Promote your involvement in the fortnight by displaying POS material showtimes there is a real need for a robust supply of quality food at stable, casing the British Food Fortnight logo on menus affordable prices. We want to encourage chefs to make British food the • As well as British dishes you could also include local dishes from your region. first supplier of choice throughout the year. British Food Fortnight is a
Proper By SCT Proper By SCT is now it its 3rd year supplying the trade/wholesale sectors for shop, camp site, touring sites, bar, hotels, butchers, farm shop and everything else in between. We now tick more boxes than anyone else in our field. Proper Pork Crackling: ALLERGEN FREE & KETO Delectable Nuts, Peanuts: VEGAN, GLUTEN FREE & KETO
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• Offer tastings of specific British dishes. • Use British Food Fortnight to see how popular dishes are or produce a special dish going forward that uses locally sourced ingredients. • Use Love British Food website for resources on how to make the most of British Food Fortnight, including the basic details, template menus and case studies. • British Food Fortnight national competition will continue to run. Ensure you are is taking part. With judges including Raymond Blanc, Liz Earle and Candice Brown this is a guaranteed route to publicity and it will engage customers. Examples of involvement over the years: • The Ship Pub (Fullers) offered a themed British Food Fortnight menu with emphasis on Winter Game and included a Masterclass on Game for their chefs. • The Devonshire Pub (Youngs) ran a themed menu for the fortnight with recipes including some classic pub ingredients – pork belly, venison, pheasant – all sourced from local suppliers. The event was well promoted on the website and their client database (2,800 names) were emailed highlighting the event. The pub was decorated with British Food Fortnight posters and Union Jack flags and a Wine & Dine offer ran giving customers the opportunity to order 2 BFF dishes and a bottle of wine for £20. • The George Hotel, Lichfield ran a themed British Food Fortnight menu emphasising local produce. At the same time, a competition was launched that entered all diners ordering a BFF dish into a draw for a free night stay in the hotel. Plus, the hotel teamed up with local school inviting pupils to assist in the kitchen prior to serving up a banquet to over 70 guests featuring local produce Resources for caterers are available for download from www.lovebritishfood.co.uk. There is advice not just for the Fortnight but on everything caterers need to make British food a success: advice on sourcing, supplier contacts, case studies and sample regionalised menus. Promotional materials including bunting, posters and shelf barkers can also be downloaded on the website. Crackling has a 6 months BB, Fabulous Fudge 6 Months and our Delectable Nuts 12 months. Our full range is available to see on our retail website so please call 01202875280 or email trade@sct-sct.com for a trade price list.
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Thirst for Beer as Drink Sales Pick Up market, as consumers seek draught products on their return to drinking-out. Beer sales were down by a quarter (27%) year-on-year, but drops were much steeper in wine (down 42%), soft drinks (down 43%) and spirits (down 51%). Again, there is evidence that the gaps are closing as consumers start to settle back into pre-lockdown habits in their out-of-home drinking.
Issue 18
CLH Digital
11
Novellini launch BeSafe walls to help the UK return to work safely
The Drinks Recovery Tracker suggests that many consumers continue to avoid busy times when drinking out, with Sunday and Monday (19 and 20 July) the best performing days of the week relative to 2019. Wireless Social’s sample of footfall in more than 1,000 locations confirms that Sunday was the most popular day, with numbers down by 50.7% on precoronavirus levels in February. Over the seven days to last Saturday (25 July), average footfall was down by 58.2%—a slight drop after four successive weeks of improvement. The introduction of the compulsory wearing of face masks in shops, along with cool weather, is likely to have held down footfall—but many locations should benefit from a forecast of higher temperatures over the rest of this week and next. Out-of-home drinks sales are continuing to nudge upwards after the end of lockdown, with pubs and beer in most demand so far. Those are among the findings in CGA’s latest Drinks Recovery Tracker, which shows that sales in the week to last Saturday (25 July) were 37% down on the same week in 2019. While well below normal levels, it is a solid improvement of six percentage points on the previous week, when sales were 43% down. The recovery has been led by pubs, where sales were down by a third (34%) year-on-year. This is a better performance than restaurants (down 45%), though there are signs that the gap is narrowing. Beer and cider sales continue to outperform the
Beer sales have benefited from the faster reopening of pubs than restaurants. CGA’s latest Outlet Index data shows that nearly three quarters (71%) of pubs are now back up and running, compared to only half (50%) of restaurants and even fewer bars (46%), where wine and spirits tend to be in heavier demand. Across the on-trade, 57% of pre-lockdown sites were open by 25 July. This is up by six percentage points week-on-week, and a sign that the sector is moving up through the gears after being given the green light to reopen. Numbers were boosted by a wave of reopenings in Scotland, where nearly half (46%) of sites are now operating, and a similar lift can be expected soon in Wales. Only three in ten (30%) Welsh sites are currently open, but the resumption of indoor operations on 3 August will push that number higher.
Microwave Specialist Launches Its Biggest Ever Giveaway Regale Microwave Ovens is offering a free Panasonic rice cooker with every purchase of some of the brand’s microwave ovens. Users can now benefit from a free Panasonic rice cooker when they certain Panasonic microwaves via specialist supplier, Regale Microwave Ovens.
All enquiries received by Regale will be passed to the nearest geographical dealer, and both units will be dispatched by Regale to the operators on the UK mainland with next day delivery, free of charge. There are three other Panasonic ovens included in the promotion, but these qualifying for a FOC 7.2L Panasonic rice cooker. The ovens are the:• Panasonic NE-C1275 13A plug-in combination microwave oven with ‘five-way’ cooking methods. • Panasonic NE-1880 & NE-3280. The extra-large and very powerful microwave ovens can take 2 x full size
The primary benefit? Hygiene. Employees will feel protected with the BeSafe wall as it provides a barrier. Constructed from 6mm tempered glass, it’s easy to clean with any alcoholic disinfectant. In smaller spaces where it’s difficult to sit two meters away, the wall is a particularly helpful solution. Office teams aren’t the only ones who will be happy to see these walls put in place. BeSafe is a smart answer for all industries where contact with the public is required, such as pharmacies, retail counters, restaurants and public offices. Novellini can customise each barrier to suit the space with three versions (floor mounted, trade counter, and desks) and five different sizes.
Panasonic Rice Cookers are Ideal for cooking porridge at breakfast and keeps it hot for late risers when on standby without it drying out! One of the models where the giveaway applies is the Panasonic NE-1878, a 1,800W inverter-powered microwave designed to feature the benefits of an all metal door. With each purchase, companies can receive a free model SR-GA421 rice cooker, worth over £120, which will also come with 2kg of FOC Tilda rice inside.
Workplaces around the nation are preparing for when the UK can return to a kind of normality. The Novellini Group presents a solution that will help to create safe working environments that are hygienic and adaptable. The BeSafe wall is a protective device that companies with any office, desk space, trade counters, cafe and restaurants can incorporate going forward.
UK Sales Manager at Novellini, Stuart West says ‘We are looking to help the UK workforce where we can and these are a positive answer to those concerns about health and hygiene.’ (1:1) Gastronorm pans. • Each of these ovens comes with a 7.2litre Panasonic (model SR-GA721) rice cooker, Free Of Charge. Each rice cooker comes with a complimentary 5kg of Tilda Basmati rice. Furthermore, Regale will deliver the equipment free to any UK mainland operator on the next working day. Regale deputy MD Iain Phillips said: “Of course there are a few terms and conditions with this fantastic giveaway, the main one being that it is restricted to ‘whilst stocks last’, however we are hoping that we can run it from now to somewhere towards the end of August.” See the advert on the facing page for details or call 01329 285518.
As specialists in showers and design, Novellini are putting their skills to good use and many businesses across the UK will be pleased to find a safe and stylish solution. They are even available in several colours and glass finishes to suit the surroundings.
For more information contact Novellini UK on 01727 229922 or visit the website at www.novellini.co.uk For brochure and advice please email info-uk@novellini.com For large projects or orders, customized solutions can be evaluated. We are available to evaluate and propose BeSafe Wall solutions specific for your protection needs.
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CLH Digital
Issue 18
Only A Pavement Away Distributes Over £500,000 Through Hospitality Against Homelessness Campaign Hospitality charity Only A Pavement Away is delighted to announce it has distributed donations worth over £500,000 through its Hospitality Against Homelessness campaign since launching the initiative earlier this year at the height of the COVID-19 lockdown.
the all support that we have been shown during this time from hospitality leaders and celebrity chefs to the Great British public whose enthusiasm for our work and generous donations have enabled us to help so many individuals during this testing time.
Fundraising highlights include the Tom Aikens Charity Cookery Challenge and a partnership with Bums On Seats, as well as the launch of the UK’s first charity jobs board geared specifically towards the hospitality sector.
Greg added, “It has been incredible to see the Hospitality Against Homelessness campaign and Tom Aikens Charity Cookery Challenge gain so much traction and foster such a strong sense of community across the UK. Since launching Hospitality Against Homelessness back in April we have been overwhelmed by the number of donations we have received from our friends at the likes of the Athenaeum Hotel, Thomas Franks, Yummy Pub Co., Mandarin Oriental & Pasta Remoli which have numbered over £500k and helped to feed hundreds of individuals who were falling into destitution across London. A truly amazing achievement that wouldn’t have been possible without our ‘procurement king’ Paul Pavli who has overseen the procurement & logistics for all the donations we have received! We can’t wait to celebrate everyone’s contribution to the Charity Cookery Challenge in the new cookbook this autumn too and we are thrilled to have now raised enough money to distribute 3,000 flasks of water to homeless individuals in London and Brighton this month thanks to support shown to us from Greene King and Thomas Franks.”
Raising over £5,000 for the Hospitality Against Homelessness campaign, and with more than 200 participants having taken part, the Tom Aikens Charity Cookery Challenge has seen the involvement of highprofile chefs such as Judy Joo, Tom Kerridge, Paul Ainsworth and Jason Atherton. The challenge is simple; share a video of yourself cooking a five-minute meal on social media, donate £5 to the charity and nominate five friends to get involved too. A new cookbook featuring up to 180 recipes created during the challenge will be available from November 2020 in both miniature booklet and hardback formats with all proceeds going towards supporting both Only A Pavement Away members and non-members get back into work. Each Only A Pavement Away member will also receive a brochure sponsored by that contains 30 recipes from the challenge.
hiring through the charity. Celebrity chef Judy Joo and catering firm Thomas Franks have also signed up to be Only a Pavement Away Employer Partners with immediate effect.
In recognition of his support for the charity, Tom Aikens was recently announced as an official ambassador for Only A Pavement Away and it has also been confirmed that he will attend the annual Cook and Dine 2021 event, set to take place in January next year.
Further strengthening its ties to leading hospitality organisations, Only A Pavement recently announced a partnership with Bums On Seats, the UK’s largest outsource sales agency for the hospitality industry, with 5% of every delegate place sold on the new Bums On Seats M.I.R.A.C.L.E Sale foundation course going towards to the charity.
This summer has also seen Only A Pavement introduce the first charity jobs board of its kind geared specifically towards the hospitality sector in association with Hospitality Jobs UK and Cue Media. Through the new Candidate Profile Page, launched on 21st July 2020, employer partners can review candidate profiles and shortlist them for interviews, before
Founder of Only A Pavement Away, Greg Mangham said: “The last few months have proved to be some of the most difficult in living memory for everyone involved in hospitality and it has been extremely tough to see so many of our people fall into unemployment and economic hardship as the lockdown measures begin to bite. I am eternally grateful for
Tom Aikens said: “Since collaborating with Only A Pavement Away at the start of the lockdown period, it has been brilliant to watch the Charity Cookery Challenge evolve and see just how popular it has become with both industry figures and the wider public. I am delighted that we have so far raised over £5,000 and I can’t wait for the finished cookbook to go on sale in the coming months. Our industry has taken a real hit this year and every penny that we raise makes a huge difference to the lives of every hospitality worker who has been struggling at this time.”
The Big Lock, Middlewich Reopens Following Major Investment and Six-Month Closure
The Big Lock, Middlewich family and dog friendly village pub, has reopened following a major £480,000 revamp.
a children’s menu and a traditional Sunday roast and offering a wide selection of premium drinks.
Closed since February, the pub’s six-week transformation ended up becoming a six-month project when Covid halted refurbishment work by North West based operators, Priory Inns North West and Heineken-owned Star Pubs & Bars.
Licensee Neil Sparkes said: “The reopening of The Big Lock, has been a long time coming but well worth the wait. Early indications are that it is going to be a popular place. Customers are delighted by the stunning transformation, by the fantastic space that has been created and The Big Lock’s canal side location. It has been a joy to open the doors and provide a relaxing and safe environment for customers to socialise in.”
The Big Lock is Priory Inns North West’s 10th pub and its third with Star Pubs & Bars. The interior of the pub has been opened up to create a spacious open plan bar, snug and dining area on the first floor with floor to ceiling glazed sliding doors allowing diners to enjoy the pub’s stunning canal-side location.
Andrew Jamieson, Star Pubs & Bars Business Development Manager said: “We were close to reopening when lockdown occurred. The last stage of the building work took longer because of health and safety measures we had to implement for the builders. However, that is all behind us. The pub is now a fantastic dog friendly village pub which locals love.”
For now the pub’s plans for a pub quiz, live music and sports, are on hold. However, they will be serving a great choice of pub classics,
Reopen in Style with Simon Jersey
understands the demands on the hospitality sector and the uniforms they need to work in and have an array of products, perfect to kit out your entire team.
APRONS
The past four months has been hard for all businesses, but none more so than that of the hospitality industry. With 3.2 million workers within the sector , and a huge number of employees having been on furlough, the governments job retention scheme, businesses and staff have been waiting for the day when you can reopen your doors and start getting back to some form of normality.
Simon Jersey’s range of aprons serve as a perfect finishing touch to your hospitality uniform, whether you're kitting out staff for a bar, restaurant or catering service. Their aprons are made from durable fabric and come in an array of different styles, lengths and colours to suit your requirements.
Although life will not be quite the same as it was before lockdown, it has been encouraging to see your businesses adapting during these unprecedented times. Now that restrictions have started to ease across the country, we are seeing pubs, restaurants and bars implementing strict safety measures to keep your customers protected.
With a wide range of chefswear, Simon Jersey understands that busy kitchen workers need to keep cool and look smart during service. Comfort is key in hot kitchen environments, which is why they have designed a range of perfect culinary outfits that are practical and easy to care for.
But what about your staff? As with other businesses, Simon Jersey has had to adapt during lockdown to the needs of their customers. They have invested in Personal Protection Equipment (PPE), from face masks and visors, to gloves and disposable aprons, to ensure that their customers have the right equipment to reopen their businesses safely and without fear of cross-contamination.
CHEFSWEAR
FRONT OF HOUSE Simon Jersey offers a large variety of professional front of house uniforms for the hospitality industry. They have a stylish collection of suiting, blouses and shirts in various styles, patterns and colourways, so you are sure find uniforms to suit your business branding and to ensure a consistent appearance across your front of house team.
Equally, Simon Jersey believes that how your staff present themselves is just as crucial in setting reassurance for your customers’ visit, and importantly, how likely they are to return, which is critical for businesses in these times of uncertainty. If your staff look good, they feel good and have a sense of pride in their work – a stylish uniform tells the tale of a successful establishment.
Why not add a personal touch with embroidered logos or staff names which can really set your business apart and add a bespoke touch to your uniform? There’s no better way to promote your brand!
Whilst your teams are busy greeting customers, serving, lifting, carrying and beavering away behind the scenes in kitchens, they really need to be wearing a stylish, comfortable and functional uniform. Simon Jersey
Find more out about what Simon Jersey can do for you and your staff by visiting www.simonjersey.com or see the advert on page 13.
With over 45 years’ experience, Simon Jersey have the knowledge, expertise and cutting-edge design to supply your business with a uniform that’s modern, stylish, fits perfectly, washes well and lasts.
Innovation in Hospitality Technology is So Much More Than a Result of Covid-19 14
CLH Digital
Issue 18
By Jason Jefferys, co-founder of the new mobile ordering app FETCH (www.fetchmyorder.com)
Over the past few months we’ve seen the hospitality industry crushed thanks to Covid-19, with things only now starting to look up with the government allowing re-openings, ease on lockdown restrictions and schemes such as Eat Out To Help Out. The use of hospitality technology has spiked too - restauranteurs have suddenly had to pivot their business to allow for takeaways (including higher volumes of orders online), make non-bookable restaurants now bookable, and companies have created solutions on how to order safely. It does not mean you have to lose functionality like opening a tab, something many people like to do, as this can still be done - sending orders directly to the POS terminal and only closing and paying the check when you are finished. But we shouldn’t look at these are purely a solution for now; this is the future of how we will eat, and how we do it. As we all know, cash is like any other surface that large numbers of people come into contact with so can easily carry bacteria or viruses. There’s no way really of limiting how many people touch it and viruses can survive for 72 hours on our new plastic money. But common customer concerns also include other forms of payment, such as using the same
payment terminals that other people including staff have been handling. It also creates another job for staff to sanitise them every single time. Having to come into close contact too with others, it’s not easy to stay 1 metre apart when you have to hand over cash, tap a card or take an order. Finding a solution that means staff and customers don’t all have to use the same device to pay has been a revelation. Past traditional F&B hospitality venues, it opens up the opportunity to festivals, casinos, pool side dining and more. There’s so much potential to build in loyalty schemes, incentives, easily update menus, and use them as a marketing platform. These all roll into saving venues money and driving sales as it will make it easier for customers to order and pay. It will also go further than the obvious, with the location technology comes valuable and actionable data that will result is increases in revenue too – watch this space. With advancements in proprietary location technology, software such as Apple’s App Clips and even AI and AR it’s exciting to think about what the future holds when we’re through the other side of this. We’ve already seen hotels utilising AR to allow guests to use their smartphones and see things in the hotel environment, or see themselves alongside famous guests, or even virtually redecorate their room. Imagine the interactive elements that could be built into F&B. For me, integrating hospitality technology whether that’s a mobile ordering app, AR app, or even moving with the times and investing in advanced ordering systems its a no brainer to increase sales. It allows time saving, increased awareness, higher spending, and more enjoyment. Let's get customers back out eating and drinking, relaxing and spending.
More Than A Third Of Pubs Cannot Break Even One Month After Reopening guidelines to ensure they keep customers and staff safe. This includes “one metre plus” social distancing in all pubs, as well as putting other measures in place such as table service, seating only, one way systems and dividing screens. The measures mean that pubs have less capacity to serve customers. Likewise, consumer confidence to go out and visit pubs is still returning. According to the BBPA, this is impacting the viability of reopened pubs, particularly in city centre locations, where many offices remain closed meaning even greater reduced footfall. The BBPA has welcomed initiatives such as the Eat Out To Help Out scheme and the VAT cut to food and accommodation in hospitality and pubs to help boost the sector, which it hopes will have a positive impact on pub sales in August.
The British Beer & Pub Association (BBPA), has revealed that over a third of pubs in the UK (37%) cannot break even one month after reopening. The finding, from a survey of the BBPA’s members, comes exactly a month after pubs in England reopened on July 4th for the first time after the COVID-19 lockdown. In the same survey, 25% of brewing and pub sector businesses said they didn’t feel their business was sustainable beyond the end of March 2021 at present. Pubs reopened on 4th July in England, followed by staggered openings elsewhere in the UK. Since reopening, pubs across the whole of the UK have had to implement mitigation measures and follow Government
However, it says further support is still needed for the pub and brewing sector in the medium and longer term to enable them to fully recover. It also says the Government needs to play its part in helping build public confidence to go out and visit pubs and hospitality again, with consistent and positive messaging about their reopening. In particular, the trade association says more support is needed for community pubs who tend to only sell drinks or small food items, and so are less likely to benefit from VAT cuts to food and the Eat Out to Help Out scheme.
Emma McClarkin, Chief Executive of the British Beer & Pub Association, said: “One month after they were able to reopen in England, over a third of pubs are struggling to break even or turn a profit. This is inevitably due to lower consumer confidence and reduced capacity for pubs. “We fully support the Eat Out To Help Out scheme and the temporary VAT cut to food and accommodation in pubs and hope they will help boost pub sales. “However, to ensure the full recovery of our sector, including Britain’s world class brewers and pubs at the heart of communities across the UK, we need the Government to increase its support. “£1 in every £3 spent in a pub goes to the taxman and now is the time to reinvest that money in our brewers and pubs. That means cutting beer duty by 25%, as well as making the VAT cut permanent and extending it to beer in pubs to bring the cost of a pint down and unlock investment. “Fundamental reform is also needed of the business rates system – pubs pay 2.8% of the business rates bill, despite accounting for just 0.5% of turnover. “Crucially, the Government must play a leading role in building public confidence to go out and visit pubs again, by delivering consistent and positive messages about their reopening.
It says the Government should cut beer duty by 25%, cut VAT on beer served in pubs and fundamentally reform business rates to enable the beer and pub sector to fully recover and help grow the economy once more.
“Our sector is a resilient one, and 75% of brewing and pub businesses say they are sustainable at present, but that still leaves 25% that are struggling and it would be catastrophic for our culture and economy if they are denied the support they need.
According to the trade association, such measures would be needed to get pubs through this quieter period and into the new year.
“Now is the time to recognise and invest in our pubs and brewers to secure them for future generations and to enable growth.”
The Splendid Run for Mind and Hertfordshire Mind Eight family members at Splendid Hospitality Group will be putting on their running shoes in August, aiming to cover 601 miles at speed, in support of Mind and Hertfordshire Mind Network.
Why 601 miles? It’s the sum of the distances between all of the hotels in the Splendid Group portfolio, from Holiday Inn Express Gatwick-Crawley in West Sussex to Holiday Inn Express Glenrothes near Edinburgh. The mental health of all Splendid Family members, their families, and its hotel guests is of the highest priority to Splendid. Group Head of Marketing & Communications, Marc Saunders, says: “I wanted to implement a fun activity for the staff to be involved in – either through actively participating or by following on social media. The Splendid Run should make a few of us fitter while raising awareness of the importance of mental health.” The team of eight are raring to go but note that they won’t be running the actual route from Crawley to Glenrothes – they’ll be undertaking runs
every day individually, clocking up as many miles as possible. Each hotel on the route will have collection boxes for the UK-wide Mind stationed during August, and each hotel will be donating five rooms to Hertfordshire Mind Network to gift to staff who deserve it.
The hotel portfolio consists of 20 hotels - Holiday Inn Express Gatwick, Crawley; Hilton London Bankside; Holiday Inn London – Wembley; Comfort Inn Kings Cross; Ibis Styles London Heathrow Airport East; The Stanwell Hotel (near Heathrow); City Continental Kensington; EasyHotel Reading; Mercure Bristol Brigstow Hotel; Vanbrugh House Hotel, Oxford; Holiday Inn Northampton West; The Grand, York; Hotel Indigo York; Ibis York Centre; Holiday Inn Express York; Holiday Inn Express Leeds-East; Mercure Leeds Centre Hotel; Hotel Indigo Edinburgh, Piries Hotel in Edinburgh and Holiday Inn Express Glenrothes To donate, please visit www.justgiving.com/fundraising/splendid601
Safety Measures Reassure, But Older People Still Hesitant
Issue 18
CLH Digital
Older people are particularly concerned about safety, and more anxious than most to see precautions in place. Those aged 55+ are 21 percentage points less likely than 18 to 34 year-olds to feel that their overall experience has been impacted by COVID-19 precautions. And while three quarters (78%) of 18 to 34 year-olds thought safety measures were extremely clear, only three in five (60%) 55+ year-olds felt the same.
Ultra-high levels of hygiene are helping to spread the word that it is safe to eat and drink out again, new data for the industry-wide ‘We Hear You’ campaign shows. The initiative, coordinated by CGA, Yumpingo and UKHospitality, was launched to gauge the opinions of consumers returning to hospitality after lockdown, and to help pave the industry’s road to recovery. Its research shows that the vast majority (97%) of guests were satisfied with the level of hygiene and cleanliness in the venue they visited, and nearly as many (94%) with how well the team followed hygiene practices. Operators’ spacing arrangements appear to be working well too, with more than two thirds (70%) finding the number of guests in a venue ‘just right’. The survey confirms that safety remains a huge factor for visitors to hospitality. Four in five (79%) people say they are taking precautionary measures into account when deciding where to eat or drink—a reminder of the importance not just of implementing safety practices but of communicating them.
This anxiety is contributing to significantly higher Net Promoter Scores (78%) among 18 to 34 yearolds than 55+ year-olds (58%)—an indication that more work needs to be done to reassure older demographics. Younger adults are leading the return to hospitality, and operators have done a great job in demonstrating their rigorous precautions and hygiene protocols,” says Rachel Weller, CGA’s Head of Consumer Research and Marketing. “But given their greater vulnerability to COVID-19, it’s not surprising to see that older people are more anxious about going out and more demanding on safety. Securing these older demographics’ spending will be crucial to hospitality’s recovery, and it’s vital to show them that their concerns are heard and that they are in safe hands.” Gary Goodman, CEO and founder of Yumpingo, said: “As we reach 10,000 responses this week from an increasing number of venues it is encouraging to see that the industry is doing a fantastic job of reassuring guests. There is, however, still work to be done to reassure all demographics equally and as more and more venues reopen the data will continue to guide the sector on what matters most to guests.”
Old House at Home in Maidstone Reopens After a £200,000 Investment atmosphere that its customers enjoy.
The pub has reopened with clear social distancing measures and enhanced cleaning regimes in place and Karen and Jim are focused on the safety of both her staff and customers. The refurbishment has also integrated the pub’s function room into the main body of the pub to maximise the space available. Karen said: “I’m delighted to see the refurbishment of our beloved Old House at Home. It is a brilliant pub at the heart of Maidstone, and we’re dedicated to doing all we can to give back to the local community. The Old House at Home, on Pudding Lane in Maidstone, has reopened its doors to the local community after an investment of c£200,000. The award-winning Craft Union Pub Company has refurbished and rejuvenated the Old House at Home as part of its ongoing commitment to putting quality pubs back in the heart of communities.
“Our focus has always been our customers and the community I live and breathe, so to work with a company like Craft Union with its values so deeply ingrained in serving the communities it operates in, is just fantastic.”
Experienced operators Karen and Jim Rennie, who have run the Old House at Home for twenty years, will continue to deliver their outstanding offering with their unrivalled knowledge of the Maidstone community.
Frazer Grimbleby, Operations Director of Craft Union, said: “Every decision we make at Craft Union is with the community in mind, and we strive to understand the needs of each community we operate in. The Old House at Home really feeds into our ethos of pubs playing a central role in the lives of their customers - we’re incredibly proud that it has become a part of the Craft Union family.
The refurbishment has seen a complete refresh of the Old House at Home’s interior, keeping all the traditional features but bringing the site up to date with a design that is intended to create the feeling of a home away from home. It has been decorated to the highest standard to ensure a welcoming
“The operator is the most important part of our business model and with the likes of Karen and Jim at the helm of the Old House at Home, we and the Maidstone community can rest assured that that the right local people are on hand to deliver exactly what they need from their local pub.”
Tel: 01495 772164 I 07967 402995 www.shophygiene.co.uk
15
Community Pubs Share Their Stories of Survival at the Community Business Festival 16
CLH Digital
Issue 18
community business can have to make a real difference to local people and we are delighted to be able to share our story and hopefully inspire others to start or join a community business.”
FESTIVAL FRINGE
The Festival programme includes:
The Community Business Festival is a free two-day online event taking place on Thursday 13th and Friday 14th August 2020. Open to everyone, it will celebrate the passion and dedication of the people behind England’s community businesses and the difference they make in their local areas every day. Festivalgoers can choose from a jam-packed programme ranging from live fitness and wellbeing sessions, and cookery demonstrations, through to behind-the-scenes tours and panel discussions exploring how communities have saved much-loved local buildings like pubs, swimming baths and old industrial buildings to the benefit of local people. The ‘How to save your pub’ webinar is an opportunity to hear from two communities who rallied to save their local pubs: The Anglers Rest in Derbyshire and The Bevy in Brighton. Both pubs are providing so much more than a pub to their communities, with meals on wheels, running clubs, the post office. Rebecca from the Bamford Community Society which owns and operates the Anglers Rest in Bamford said: “We’re really excited to be taking part in the Community Business Festival this year, sharing our community business with the public. We know first-hand, the power
Festival gives people the chance to discover the amazing things community businesses do and get involved. Volunteering in a community business can change your life.”
• Access-all-areas tours of some of England’s most unusual community businesses including a fully operational historic flour mill • ‘How we saved our street’ – a Q&A session with the community and businesses behind the regeneration of Plymouth’s Union Street • A tour of Byrne Avenue Baths with the community that turned it from a hole in the ground to a thriving community hub • Discover how community-led housing projects started quite literally with art • ‘How to save your pub’ – an opportunity to hear from two communities who rallied to save their local pubs: • Community Business Festival Get Together – a chance to meet community business leaders • Inspirational stories on how communities reacted to lockdown and how they’ve saved their much-loved community assets including pubs, swimming baths and entire streets of houses. The Community Business Festival has evolved from the Community Business Weekend, an annual event where community businesses up and down the country throw open their doors and host events to promote the positive impact they have in their local area and encourage more people to get involved. In 2019, over 250 community businesses took part in the weekend. Covid-19 has meant taking a more creative approach to celebrating community business this year and the Community Business Festival was born.
Alongside the main programme, a Festival Fringe invites more community businesses to share their stories and engage with festivalgoers using #CBFestival. Everyone can get involved and more information can be found on the Festival webpage:https://www.powertochange.org.uk/community-business-festival-2020/ or WATCH the Community Business Festival video here: https://youtu.be/dYtdazP7oDM
WHAT IS A COMMUNITY BUSINESS? Community businesses are owned and run by the community with the main aim of helping to bring people together to improve their local area, boost the local economy and quality of life of local residents. They can range from pubs, shops and libraries saved from closure by locals coming together to employment and regeneration projects set up to improve opportunities and transform the local area. To find out more about the Festival www.powertochange.org.uk/community-business-festival-2020
Bryony Moore from Stitched Up Coop said: “We’re really excited to be taking part in the Community Business Festival this year and to share our community business journey – the good and the bad. I’ve found being part of a community business incredibly rewarding. Seeing the difference we make to the lives of people in our area is fantastic. And on a personal level, it helps me to really feel part of the local community, knowing that the people we support value us just as much as we value them.” Charlotte Cassedanne, Head of Communications at Power to Change said: “Community businesses are powered by volunteers and they’re experiencing a national shortage following the Covid-19 crisis. The
Meet the Hands-Free Alcoholic Drinks Vending Machine from VendEase A new touch- free alcoholic drinks vending machine from VendEase enables the newly opened hospitality industry to offer a bar service that keeps staff and customers safe post lockdown. VendEase has announced an innovative, age verified, alcoholic drinks vending machine, which is set to help the hospitality industry keep people safe and socially distance as hotels, pubs and cafes open their doors in a new, post lockdown landscape.
The machine from VendEase minimises guest contact points and enables safe distancing by allowing purchases to be made via a mobile phone. The customer scans a QR code, which then produces a visual interface that can be operated from their screen. The drink is then dispensed into a delivery tray that has been treated with a special sterilising coating that also prevents bacteria and viruses taking hold.
Also in development are additional safety features such as a UV-C light beam that passes over all products to destroy viruses, which will be implemented later in 2020. ‘Technology has changed the face of vending and this new machine is a timely development for the hospitality industry,’ says VendEase cofounder Dave Berman. ‘It is an ideal solution for drinks serving in a post-Covid world where hotels are uncertain as to how to best organise their F&B functions with so many new rules in place. It also means they can attract guests who are hesitant about engaging with bars and restaurants, whilst keeping tight control of their F&B labour spend’ The touch-free machine uses a piece of software that allows for age control, meaning drinks cannot be bought by anyone who is underage. Guests are issued with a PIN code or a dedicated fob that unlocks the alcoholic selections in the machine. One of the first organisations to utilise the VendEase alcohol dispensing machine is the Malmaison group, who will shortly be installing it in their Newcastle hotel prior to a planned group wide roll out. Paul Greenhalgh, Procurement Director at Malmaison says: “This offering from VendEase has arrived at the perfect time for us, and will work well alongside our existing F&B offer, allowing us to offer guests a great range of alcoholic drinks, 24/7. As a result, we have been able to review our mini bar offer which has saved us considerable spend. This innova-
tive offer also closely aligns with our Malmaison brand ethos, giving guests an additional and valuable novel F&B experience” VendEase already supplies UK hotels with vending units that provide everyday essentials, snacks and ready meals and the new touch free alcoholic drinks machine can also be used to dispense these items, allowing outlets to keep profits from alcohol sales. ‘The hotel buys the machine then pays us a small percentage of revenue, which includes installation, training, credit card fees, access to cloud-based sales information and all maintenance and support. All sales generated go directly to the hotel. They can stock it accordingly, setting their own price points,’ says Dave Berman. The 42” HD Screen on the unit can also be used to interact with 3rd party service providers (gym’s, ticket sales, car parking, tourist attractions etc), which provides an additional revenue stream over and above alcohol sales. The dispenser requires a standard power outlet and all data is sent over the mobile phone network meaning it can be used in busy areas such as hotel receptions and lift lobbies. It has just launched in selected central London venues, will soon be seen at Malmaison Newcastle, and will be rolled out nationwide in the coming months. Visit www.vendease.co.uk for further information.
Nestlé Professional To Provide £2m Of Products To Support Businesses Reopening ®
The announcement is the latest in a line of initiatives aimed at supporting the foodservice industry
The latest initiative aims to ease the stress of reopening by giving customers one less thing to worry about.
Nestlé Professional has announced two million pounds’ worth of products is set to be given away to support independent customers reopening their businesses following lockdown.
Managing Director of Nestlé Professional, Katya Simmons, comments: ‘Independent businesses up and down the country have felt the impact of the crisis through loss of business and the resulting impact on earnings, as well as the challenges of re-opening in the current climate. With restrictions now coming to an end, we’re committed to continuing to play our part in supporting the recovery of the industry so that together, we can get back to business.”
The donation is part of Nestlé Professional’s ongoing Always Open for You campaign, which has supported customers and communities throughout the COVID-19 crisis. In addition to around £4m worth of product donations to frontline workers, vulnerable people and foodbanks as part of Nestlé’s wider support, Nestlé Professional also introduced a number of schemes aimed at easing the impact of COVID-19 on customer’s businesses including extended credit terms, machine rental freezes as well as webinars and insight reports to keep customers informed throughout lockdown .
The campaign will support existing Nestlé Professional customers throughout the foodservice industry over the next few months. Participating routes to market will contact customers direct to provide products. For more information on how Nestlé Professional is supporting the industry during this time, visit: www.nestleprofessional.co.uk/industrysupport
Over Three-Quarters of UK Hospitality Businesses at Risk of Insolvency 18
CLH Digital
Issue 18
UKH survey highlights scale of crisis still facing hospitality sector as trade body warns jobs losses will follow without further Government support More than three-quarters of hospitality businesses in the UK are at risk of insolvency within 12 months, according to UKHospitality. A survey by the trade body, in partnership with CGA, showed that 1in-5 are at significant risk of insolvency, or expect insolvency, within a year. Over half of businesses believe there is a slight risk, while fewer than one-quarter of hospitality businesses are facing no risk. UKHospitality is warning that unless further decisive support is provid-
ed by the Government, many businesses will face ruin, with hundreds of thousands of jobs at risk.
“The future of this sector, which provides jobs in every region of the country and is central to our social lives, has never looked shakier.
Commenting on the figures, UKHospitality Chief Executive Kate Nicholls said: “These new figures underline the scale of the impact of COVID-19 on our sector and paint a truly stark picture of its immediate future.
“The support the Government has provided has been crucial in ensuring that many businesses have survived the initial shock of lockdown and stimulated a return of some demand. Without further support, however, we are going to see more and more venues going out of business and people continue to lose jobs.
“Over three-quarters of businesses in a sector which, pre-COVID, employed more than 3 million people, have some risk of insolvency within a year. Worryingly, over 20% are looking at a serious risk of insolvency or are now expecting it to happen. This is a truly desperate position to be in.
HRC Given Green Light
Exhibitors booked into the ‘Hotel, Restaurant & Catering Show’ (HRC) next year (22nd – 24th March 2021), have been sharing their delight on the show getting the green light, after both the government and ExCeL London announced a lifting of restrictions from 1st October this year.
“This means we need to see an extension of the busines rates holiday and VAT cut, employment support for those businesses unable to open and financial support on rent. Otherwise, we are going to see businesses fail and jobs lost just as the economy begins to reopen.”
demonstrations and customer meetings in recent months, there is universal delight at the chance to get back to face to face interaction and the associated benefits that this can bring. Rebecca Rayner, Director at Gluten Free experts, Glebe Farm Foods reflected, “Ironically, the last exhibition we attended in 2020 was HRC, so it seems fitting that it will also be the first one we exhibit at in 2021. We have missed so many shows in the intervening period and we cannot wait to get back to personally interacting with prospective and current customers”. Paul Da Costa Greaves, Culinary Countries Manager at Koppert Cress highlighted how the event is far more than just an exhibition, “HRC is not just a trade show, it is a platform for the whole HoReCa industry to network, share creativity and be inspired by the passion of the individuals, operators and suppliers within it. The sector has shown amazing resilience in the last few months and HRC will be the place to celebrate that – We are looking forward to it immensely”.
Paul Fieldhouse, Business Development Director at Ramco enthused, “After a turbulent 2020, Ramco can now focus on kick-starting 2021, beginning with ‘Hotel, Restaurant & Catering(HRC)’ in March at ExCeL”, whilst James Cook, Managing Director at EPOS specialist, Tevalis, commented, “With the hospitality industry having changed so much in the last few months, HRC will provide operators with the perfect opportunity to update themselves on all the latest innovations, as well as products that until now, they may not have even considered before.” Richard Ebbs, Commercial & Marketing Director at Synergy Grill Technology explained, “As with so many products, Synergy Grill really comes into its own when chefs witness it in action. HRC will once again provide visitors with a way to excite their senses, as they discover the latest products that have launched during lockdown.”
Ronda Annesley, Event Manager for HRC, is thrilled that the whole industry now has a date to look forward to: “There is nothing quite like the buzz of an exhibition hall and there is no doubt that being able to touch, smell, feel and see products in real life, will always be more effective than any online experience. For exhibitors, the opportunity to meet serious buyers face to face can completely change the sales dynamic and with so many key contacts working from home recently, HRC will provide the ideal opportunity to re-engage with customers both old and new. The health and safety of both exhibitors and visitors will be our utmost priority and we’ll be working hard in the coming months to provide visitors and exhibitors with a completely safe and hygienic environment.”
With many companies having relied on Zoom and Teams for both
Roseacre Pub Company Opens 9th Pub Following Major Refurbishment tomer safety and to meet health & safety guidelines. These include a oneway, multiple hand sanitisers, greater use of table service, point-of-sale to remind customers about social distancing, single use menus, an enhanced cleaning regime and Covid-safe certification by independent hospitality experts, Food Safety Guru.
Midlands based Roseacre Pub Company opened its 9th pub restaurant (fourth Star Pubs & Bars pub) the Beacon Hotel in Burton on Trent this week following a joint £500,000 upgrade with Star Pubs & Bars. 40 new jobs have been created. The Beacon, which has been closed since Christmas, was due to open in early April when Covid halted the completion of the project.
Michael Thomas adds: “Having already opened eight other pubs following lockdown, we’re well-versed in creating safe places in which to eat and drink whilst retaining a great atmosphere.”
Michael Thomas, Managing Director of The Rosecare Pub Company which he formed in 2014, is looking to double his nine-pub restaurant estate, focussing on suburban pubs in the Midlands. He says: “I am optimistic about the future as our pubs are all located in suburbs and are doing well. The Covid effect – people spending more time at home rather than travelling to work – benefits our business model. We are still looking to expand our business and are always looking for great sites, like The Beacon.”
Helen Fingland, Star Pubs & Bars Regional Operations Director said: “The Beacon’s refurbishment has made it ideal for the socially distanced world we’re now living in. It is a fantastic family friendly pub and being based in the suburbs and food focussed – offering top quality and a good value-for-money menu – is likely to be very popular in the coming months. I wish Michael and his team well.”
The Roseacre Pub Company has put measures in place to ensure cus-
Job Losses As Pizza Express Expected To Close 67 Restaurants High Street casual dining chain Pizza Express is considering closing 67 of its UK restaurants, which would result the loss of 1,100 jobs, bringing the estimated total of jobs lost in the hospitality sector since the pandemic broke to 17,000. The chain is the latest High Street outlet to commence the restructuring of its business following the three-month coronavirus pandemic lockdown. The news comes just a day after the government launched its Eat Out to Help Out plan to boost the restaurant trade, and currently the chain has 166 restaurants open, all of which are taking part in Chancellor Rishi Sunak’s £10 off meal deal.
“As a result, it is with a heavy heart that we expect to permanently close a proportion of our restaurants, losing valued team members in the process. “This is incredibly sad for our Pizza Express family and we will do everything we can to support our teams at this time. As we continue to reopen our restaurants for dine-in and delivery, we will successfully navigate the extended period of social distancing expected in the months ahead and, in so doing, protect 9,000 jobs. “The initial signs from the restaurants that have been reopened have been very encouraging and we hope that our loyal customers continue to support us now more than ever.”
The chain said it is planning to launch a company voluntary arrangement in the “near future” in a bid to push down its rents, and stressed that the final outcome of the restructuring has “yet to be decided”, but it may end in the closure of about 15 per cent of its 449 restaurants in the UK.
The news comes just days after burger chain Byron announced it was the close 31 of its 51 restaurants with the loss of 651 jobs in a “prepack” rescue deal.
The restaurant chain also said it had put itself up for sale after bringing in experts – the sale will be run independently to the closure plans. Zoe Bowley, the firm’s UK and Ireland managing director, said: “While the financial restructuring is a positive step forward, at the same time we have had to make some really tough decisions.
Photo by William Murphy.
The burger chain has experienced difficulties in the past, which saw the company close ten of its restaurants in 2018 in a restructure following its sale to private equity owners Three Hills Capital. The move allowed the company to wipe out its debts, and underperforming restaurants were sacrificed.
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CLH Digital
Issue 18
Marketing: Online And Off-Line Marketing - What Can Operators Do During This Period By Charlie Terry, Founder and Managing Director at CEEK Marketing (www.ceek.co.uk/london/social-media-agency/) The hospitality industry, which is at its lowest point right now due to the current climate, can be saved through various channels of communication and marketing. Digital marketing is the easiest and most effective way of relaying brand messages and crucial information to its key audience/regular clientele and potentially new clientele too. Brands should ensure they are active across as many relevant consumer channels as possible to maximise all messaging during this period. Social media channels are the most efficient for results, such as Instagram and Facebook, as the majority of their clientele would be active on either; hence it is crucial for brands to be active on those platforms to ensure a line of communication is maintained at all times. Another channel that is greatly overlooked is Google My Business which is brilliant to gain traction from potential customers within the location/vicinity who are actively searching for the brands services,
hence updating with regular posts/photos along with replying to reviews is imperative to acquiring new customers. GMB allows you to see where people are coming from, helping to ascertain whether your audience is mainly local, or more disparate. You can also access the specific search queries used by visitors, information that you can then use to craft better content to attract high-value customers. Email Marketing is a forgotten gem which allows brands to talk about safety measures, new deals and discounts and potential customer benefits that need to be transacted online in greater detail. Influencer Marketing is a great offline channel of communication to begin with, hence often referred to as word of mouth marketing. It is hugely popular and beneficial to attract a diverse audience and convey brand messages to increase reach and awareness, along with managing a brands reputation online with precision. A great way to implement and action this style of marketing would be for a brand to invite an influencer to their hotel/restaurant to dine or stay, who then blogs about the changes they have implemented to be Covid-19 secure or the additional services they are now offering. With travel restrictions still in place globally, many holidayers have been disappointed with either having to postpone their planned trips, or cancel it altogether. This has resulted in a surge of staycations nationally which many local brands/hotels can optimise for. Hotels and operators
should look to create great incentive packages for their customers which otherwise would not have been available. This could also be expanded by collaborating with other local businesses around the venue/location in question, to provide customers with a fully developed packaged of activities, options for eating out, places to visit and tourist activities. Such collaborations are in the interest of local businesses, who have also suffered greatly with low footfall for the past couple of months, hence their interest in designing a deal that would pique the interest of the potential customer should be fairly easy to orchestrate. Once the perfect package has been curated, the offers should be carefully communicated and marketed at the right time, to the right audience - at which point paid acquisition should be considered to attract the ideal customers. It is important to bear in mind that consumers have also been deeply impacted by Covid-19 emotionally, physically and financially. Hence, carefully written messages/communications are crucial to ensure your messaging resonates with them, and you remain sensitive to their needs and worries too. This pandemic has witnessed people all over the world turn to more humanitarian actions, and the meaning of loyalty has taken a whole new meaning. Hence, touching upon relevant and topical key points is paramount to convert potential customers to loyal, brand loving, long-term clients for the future.
YO! Sushi Latest Restaurant Chain to “Explore” a CVA
Sushi chain YO! is the latest restaurant to consider a CVA to help reduce its “unsustainable” rental costs as a result of the coronavirus crisis. Deloitte have been appointed to explore the company's options. Yo! becomes the latest in a long line of restaurant chains to look into CVAs since the industry was plunged into crisis in March by the Covid-19 pandemic. YO! has 70 UK restaurants, employing an estimated 1,400 people. It is not yet known whether it would look to close any of them as part of a CVA process. Though the formal decision to go ahead with a CVA has not been confirmed yet, it is looking very likely, and sources say the company ‘’would have little choice but to pursue
one’’. Some of the sites where the company has not yet been able to agree concessions with landlords no longer trade under the YO! brand. Where discussions with landlords had already been successful, the chain has been able to reopen restaurants, in accordance to the government measures. A spokesperson for YO! said: "All we can say at the moment is that YO! has been engaged throughout the last few months in exploring measures to best manage our property estate. This has included talking directly with our landlords and consulting with advisors so we can best adapt to the changed marketplace."
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CLH Digital
Issue 18
APPG Inquiry into Coasts and Waters Enters Second Phase dependence on domestic and inbound tourism. With the hospitality and tourism sectors particularly badly hit by COVID-19, there is extra urgency to ensure that the right support is identified and available.
The 2nd phase of the All Party Parliamentary Group (APPG) for hospitality and tourism’s coastal waters has opened. Following a successful series of oral evidence sessions, attended by group members Steve Double, Sally-Ann Hart, Selaine Saxby, Simon Baynes, Giles Watling and Labour’s Shadow Minister for Tourism and Heritage, Alex Sobel, the APPG has now opened its consultation. The group is encouraging hospitality and tourism businesses, along with other stakeholders that operate in coastal or lakeside areas, to take part.
Chair of the APPG, Steve Double MP commented: “The first phase of the inquiry has already provided some hugely valuable insight. We are now proceeding with the second and we hope to learn much about how best we can identify the opportunities and risks that coastal and lakeside communities face and discover how best they can be supported.” UKHospitality Chief Executive Kate Nicholls added: “Coastal and lakeside tourism and hospitality businesses are an incredibly important part of our sector. They are vital employers in communities that are often small and rural. Often, they depend on seasonal tourism and they will have been hammered by the COVID-19 crisis and the accompanying downturn in tourism. It is key that we understand how they can be supported to ensure that they can continue to contribute to vibrant, thriving communities, and as many jobs as possible kept secure.”
The inquiry aims to take a holistic look at tourism and hospitality in the UK’s coastal and lakeside regions. Coastal and lakeside tourism and hospitality can be a major source of growth and jobs, especially for the young. It is important that a long-term vision is provided to enable tourism and hospitality businesses to grow, but to do so in a sustainable manner that protects the interests of local communities. Many local businesses in these sectors are seasonal, with a high
Greene King To Install Electric Car Charging Across Its Pub Estate Greene King, the UK’s leading pub retailer and brewer, has announced plans to install electric vehicle (EV) charging points in all suitable sites across its 2,700 managed and tenanted pubs.
come to dine or stay with us by offering electric charging ports in our pubs that are able to do so.”
Working in partnership with Raw Charging and DriveEnerg, the initial phase will see installation of EV chargers in 900 of Greene King’s managed pubs within the next 12 months, as part of the company’s commitment to support greener thinking and its sustainability strategy.
The Churchill, in Royal Wootton Bassett, kicked off the launch as the first Greene King pub with electric vehicle charging points which are available for use from Monday 3 August 2020.
The government’s commitment to support growth of green, zero emission technologies includes ending the sale of new petrol and diesel cars and vans. Therefore, demand for EV charging points in places such as pubs and hotels is set to grow significantly.
Bruce Galliford, CEO of RAW Charging, a Signature European Partner of Silicon Valley-based EV technology provider ChargePoint, said: “In committing to host our reliable, easy-to-use, and fully contactless-payment enabled EV charging points, Greene King and its portfolio of prestigious pubs and hotels remain anchored at the heart of the local communities in which people live and work, by providing a crucial EV charging service 24 hours a day.
Tony Hodgson, head of estates at Greene King, said: “We’ve been working hard developing our sustainability plans as we continue to build a greener business. With more people buying electric cars in a bid to be more environmentally friendly, we want to support our customers who
General Manager at The Churchill, Ana Carvallo: said “We’re really pleased to be able to offer our customers this added convenience whether they’ve come in to spend some time eating with us or are staying in our accommodation overnight.”
Hygiene Beyond A Deep Clean: Protecting The Hospitality Sector From Irreparable Damage Post-COVID-19
By Sean McLean, CEO at Key West Pest Control
What will the “new normal” look like for hospitality businesses, and how will working practices change from the prepandemic days? Many are speculating about things such as customer numbers, opening times and changes to the way in which events and special occasions can be held, but one major consideration is being somewhat overlooked: hygiene. For weeks, if not months, restaurants, hotels, bars and the like will have been empty and unlikely cleaned for some time, making them perfect breeding grounds for a host of pests, mites and viruses. Not to instill fear, but with the rush to ‘close up’ as the lockdown was enforced, scheduled professional cleaning services will likely have been cancelled and employers may have resorted to quick fix solutions with half the effectiveness.
environments. However, there are things businesses within the hospitality sector can do to combat this.
FREQUENT CLEANING OF KEY AREAS On top of a professional clean prior to opening and during the first few weeks after, high-touch public areas and high-contact points, like lift buttons and door handles, must be disinfected frequently, while areas like conference rooms should be deep cleaned after each use.
Mats, rugs and cushions carry germs, so never shake them when cleaning - this can spread germs across areas you’ve already disinfected.
Deep cleaning should take place more regularly in general, as we all step up our efforts to protect ourselves, and those around us. One simple antibacterial mist treatment prior to opening won’t suffice. It needs to be included as part of the policy, at least in the short-term until a vaccine is developed.
Steam cleaning is advised for soft furnishings like furniture and mattresses that can’t be cleaned using disinfectants, so use or invest in these if possible.
MAKE HAND SANITISER STATIONS AVAILABLE Place hand sanitiser stations at regular points in communal areas, making sure products are 100% antibacterial. This is extremely important in restaurants and food outlets as customers are more likely to touch their face, their mouths, eyes etc, thus increasing the spread of germs.
Of course, amidst a pandemic when revenue is low or non-existent, cleaning is the last thing on some business owners’ minds. Quite rightly, the focus is on returning to work as quickly as possible in order to begin generating the much-needed revenue, but if business owners don’t put in place heightened hygiene policies prior to re-opening, then they could well be setting themselves up to be out of pocket for a long time.
Provide disinfecting hand wipes in public areas and hotel rooms to encourage customers to protect themselves.
Let’s look at it this way; people have been unable to socialise for so long that we’ll likely see a mad rush of people visiting restaurants, taking weekend breaks and visiting the pub. Aside from the germs lurking in soft-furnishings and on surfaces as a result of little or no cleaning, these people will bring with them a host of new germs just looking for a new place to call home.
Research cleaning products to ensure yours are up to the job. Certain antibacterial disinfectants are proven to be effective in killing coronavirus, so make sure you have the right tools in your kit.
Think back to the first days back at school, or the first day in a new office, what happens? Sudden exposure to a wide range of new germs that your immune system doesn’t recognise often results in you suffering with a common cold or virus. Of course, that’s not to say that schools and other environments aren’t clean, but it shows how sensitive the human body is to new environments and germs. Putting this into context, allowing members of the public to return to any environment that is less than sparkling clean puts them at increased risk of getting ill. By ill, that doesn’t necessarily mean contracting COVID19, but that is something that should be at the top of anyone’s minds. Yes, science has suggested that COVID-19 cannot survive for any longer than anywhere between a few hours and a few days on hard surfaces, but this still allows time for the virus to be spread between people in those
remove and wash covers frequently. When washing soft furnishings, check the label and wash at the hottest recommended temperature, then dry thoroughly.
SPECIALISED CLEANING PRODUCTS Hospital-grade disinfectant will be widely used in the hospitality industry, as will other specialised products highly effective at eradicating the virus from surfaces.
Most disinfectants should be sprayed directly onto surfaces, wiped with a clean cloth and left to dry before use. However, some work best when left for a few minutes before rinsing, so check the label to make sure you’re using your cleaning products effectively. If you have specialist surfaces, like marble or granite, make sure you have suitable products to protect materials from damage.
CLEANING TECHNOLOGY Many hospitality businesses are investing in cutting edge technology to supercharge their post-coronavirus cleaning. Electrostatic sprayers, for example, pump out coronavirus-busting antibacterial mists across large areas - an effective way to disinfect hotel lobbies, bars, gyms and eating areas.
SANITISING SOFT FURNISHINGS Vacuum soft furnishings with a soft brush attachment, remembering to
Fully disinfect anything you use to transport covers, towels and linens during the cleaning process, like baskets and trolleys.
FOOD HYGIENE While it’s highly unlikely coronavirus can be spread through food or food packaging, good hygiene practices are always advisable. All of the measures below are standard, but should be ramped up postCOVID-19: Anyone handling food should observe good hand hygiene, washing hands for at least 20 seconds before and after touching food Food preparation areas, surfaces and high-contact points should be disinfected regularly Aprons and clean clothing should be worn by employees handling food Food packaging should be cleaned before use Restaurants offering a takeaway service should maintain online ordering and contactless deliveries. Certainly, the post-pandemic world will look different. But having spent months at home, customers nationwide will undoubtedly emerge from lockdown ready to support hospitality businesses more than ever, having a newfound appreciation for the positive role cafés, bars, restaurants and hotels play in their lives. Return their gratitude by ensuring the places they visit are regularly kept pest and germ free.
KEY WEST PEST CONTROL Key West Pest Control is a Leeds-based pest control company providing specialist pest prevention and protection programmes alongside hygiene and cleaning services within both the commercial and residential environments across the UK. For over 20 years, they have been supporting clients throughout the whole of the UK with their pest control issues, dealing with common pests such as rats, wasps, ants, fleas and many more, as well as recently offering an antibacterial mist treatment. Their company mission statement is to serve people efficiently, on time, on budget, and to put preventative measures in place to avoid situations escalating. www.keywestpestcontrol.co.uk
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CLH Digital
Issue 18
Annual Cost Of A Pint Research Reveals Where Your City Ranks Ahead of International Beer Day on Friday It certainly isn’t cheap to head to a London pub, but there are numerous cities that will burn a larger hole in your pocket. A pint in Dubai, Oslo, Manama and New York City will cost between £2 to £3.50 more, but the dearest pint was found in Doha, Qatar at an eye-watering £10.86.
The average cost of a pint in the UK has risen by 6% to £3.94 from £3.70 in 2019, according to shopping comparison website finder.com, who carried out The research, that was carried out ahead of international beer day on Friday (7th August), found that London remains the least affordable city for drinking in the UK, costing £5.19 per pint on average. The cost of booze in Brighton isn’t far off, where locals pay £5.02 for an ice cold pint.
In contrast, the cheapest pint in the world is found in Caracas, Venezuela at a very affordable 32p. This is closely followed by Freetown in Sierra Leone at 41p, while tourists heading to Lusaka, Zambia can enjoy a pint for only 57p.
Cambridge comes in as the third most expensive city, with pints costing £4.91 on average. Following this is Edinburgh and Oxford with a beer costing £4.74 and £4.49 respectively. The cheapest UK city to have a socially-distanced pint now that many pubs have reopened is in Dundee, where locals need to pay just £3.08 for a pint. This is 41% cheaper than the capital and 86p less than the UK’s average. Dundee is closely followed by Swansea (£3.12) and Perth (£3.14). The fourth cheapest destination for a pint is Sunderland (£3.30), whilst Stoke-on-Trent takes 5th place (£3.33). By comparing the price of a beer in 177 of the world’s most populated cities in each country, London ranks as the 19th most expensive. The £5.19 that locals are forced to pay is over double the global average, which sits at £2.36 a pint.
For a full breakdown of the research, including data for all countries and an interactive world map, visit: https://www.finder.com/uk/international-pint-pricemap Commenting on the research, travel and shopping specialist at finder.com, Georgia-Rose Johnson said: “It’s interesting to see that the average cost of a pint has risen by 4 times the rate of inflation (1.5% as of March 2020). However, this rise is unlikely to put customers off with the pubs reopening after 3 months on 4th July. However, it is probable that pubs and bars may have to increase their prices in order to make up for the losses they have incurred by being closed over the last 3 months, causing the cost of a pint to be even more expensive next year.”
Most expensive
City
1 2 3 4 5 6 7 8 9 10
London Brighton and Hove Cambridge Edinburgh Oxford Bristol Birmingham Exeter Glasgow Nottingham
Cheapest
City
1 2 3 4 5 6 7 8 9 10
Dundee Swansea Perth Sunderland Stoke-on-Trent Luton Cardiff Peterborough Leicester Kingston upon Hull
Average price of a pint £5.19 £5.02 £4.91 £4.74 £4.49 £4.41 £4.34 £4.32 £4.31 £4.27 Average price of a pint £3.08 £3.12 £3.14 £3.30 £3.33 £3.41 £3.43 £3.56 £3.62 £3.64
Lockdown Costs London Hospitality Sector £2.3Bn Between March and June Lockdown due to Covid-19 has cast London hospitality a staggering £2.3 billion between the months of March and June according to research from the Centre for Economics and Business Research (CEBR). The study says: “Among the more profound impacts of the coronavirus pandemic has been the widespread shift towards homeworking, which has sucked the life out of many central locations.”
es near a place of work of £202 per month. Taking the Google data in addition to these spending statistics and scaling up to the number of employees in London prior to the crisis provides an estimate of the amount of money that is not being spent in shops and food/drink establishments near employment hubs in London during the coronavirus crisis. We calculate this figure to be a total of £2.3 billion between March and June. How much will continue to be lost going forward?
“We calculate that the coronavirus pandemic has resulted in £2.3 billion of spending in shops, pubs and eateries near London employment hubs being lost or displaced between March and June, as the city has lagged behind other regions for the number of people returning to workplaces.”
Previous Cebr research shows that when the ‘new normal’ emerges in 2021 it is likely that for London, 30% of employees will still be working at home on any one day, while before the crisis only 11.9% of employees said this[2]. Scaling from this, the capital will continue to lose out on around £178 million per month compared to what was previously spent by employees near their places of work prior to the crisis.
Google mobility data shows that under the peak of the lockdown in April, the number of people going to places of work on weekdays in London was 77% lower than before the crisis. This had picked up to 60% lower than the benchmark period of Jan 3 – Feb 6, by June this year.
Of course, this does not take any account of the economic activity driven away by London ceasing to be fun. If business is scared off by this, if the potential labour force either doesn’t come or goes home, if people don’t think London is where they want to live and hence fail to attract new businesses have an economic impact, the effect on London’s GDP could be a huge multiple of this.
CEBR gathered data on usual spending by employees near their places of work from research by iZettle and Nationwide. They looked at the categories of lunch, after-work drinks, coffee/tea, snacks, stationery and other office equipment. This produces spend on these goods and servic-
Best Bar None Expands Across Central Bedfordshire Best Bar None, the accreditation scheme supported by the Home Office that aims to improve standards in the licensed trade, has partnered with Central Bedfordshire Council as they expand the scheme. Already established in Leighton Linslade, Dunstable and Houghton Regis, by 2021, venues across the whole of Central Bedfordshire will have the opportunity to be evaluated by Best Bar None qualified assessors with a view to gaining accreditation. The stringent annual assessment encompasses the areas of operational standards, policies and procedures, as well as the education and training of staff. On successful completion of the audit, approved premises are welcomed into the Best Bar None network and given a certificate and window-sticker to promote their achievement to the public. To encourage applications, 300 leaflets will be distributed around the county with the help of Central Bedfordshire Council’s local officers to
businesses and venues that are eligible to join Best Bar None. Training for the local officers will be provided by the national Best Bar None scheme, as the county-wide scheme gets up and running. Chairman of Best Bar None, Lord Smith of Hindhead, said: “I am delighted that we are working with Central Bedfordshire Council, it is a vibrant and thriving area that I am sure will reap benefits from Best Bar None.” Councillor Ian Dalgarno, Executive Member for Community Services at Central Bedfordshire Council said: “We are really pleased to be rolling out The Best Bar None awards scheme to the whole of Central Bedfordshire next year. It has already proven to be a great way to recognise the efforts of bars, pubs and clubs who are working hard to make Central Bedfordshire a safe and appealing place to enjoy a night out.” “Customers can have confidence when visiting any of our accredited premises bearing the Best Bar None logo. They’ll be reassured that the venues have undergone a rigorous assessment to demonstrate that they are consistently meeting high standards.” “Not only do these awards recognise well-run venues, but they can also highlight things that licensees can do to improve, meaning that the
standard of local licensed premises across the whole of Central Bedfordshire will rise even further.” During the COVID-19 lockdown, Best Bar None has supported over 500 businesses up and down the country, not just those in the Best Bar None network. The team has delivered free interactive seminars and has provided support documentation on how business can prepare for reopening and the road to recovery. Seminars have been delivered online to businesses in areas such as Leeds, Wales, Colchester and Salisbury, together with some national events. Lockdown has also given the opportunity for Best Bar None to share best practise and ideas with their counterparts across the globe, most notably, Best Bar None Canada. Lord Smith of Hindhead, continued: “In spite of the many challenges and hardships that the lockdown has caused, there has also been moments for opportunity. The Best Bar None team have worked tirelessly with the licensed trade not just in the UK but around the world, providing support and guidance. I am humbled by the work that has been done and I look forward to building on this as the industry continues its road to recovery.”
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CLH Digital
Issue 18
Technology and Software
Sentinel Check-In: A Unique Contact ROUND - The Order, Pay and Loyalty App Tracing Solution for Pubs and Bars The government is asking pubs and bars to keep a record of their customers. Sentinel Check-in gathers verified information and processes customers in seconds. LANDLORDS • Want customers to get drinks quickly • Want customers to register without delay • Want an ability to check if a customer has registered • Want immediate notification if a customer has contracted Covid-19 CUSTOMERS • Don’t want to disclose personal information • Don’t want a complex process to get a drink • Don’t want pub staff accessing their data • Don’t want their data used for marketing Sentinel Check-in delivers on all the above for Landlords, Customers and the NHS. HOW SENTINEL CHECK-IN WORKS. IT’S SIMPLICITY ITSELF. • Each pub gets a unique QR code and phone number displayed on posters and postcards. • Customers scan the QR code to call the number. • Those without smart phones just call the pub’s displayed
number. • The customer hears a message and receives a text saying they have ‘Checked-in’. • The customer’s mobile phone number and date and time of registration is stored in the pub’s Check-in database. • No names, no email addresses, no apps, just a verified mobile phone number that’s 100% accurate. • Customer numbers are encrypted and only available to the NHS test and trace team on request. • Sentinel Check-in is ISO27001 and GDPR compliant. For more information and to register your pub, visit our Check-in webpage: www.yudu.com/sentinel-check-in/register Try a demo at www.yudu.com/sentinel-check-in/demo Here’s our explainer video: https://vimeo.com/432806850
The Role Of Tech In Consumer Reassurance The 4th July brought cause for celebration and marked the UK’s biggest step in our journey back to some form of normality. However, hospitality businesses have had to change face dramatically to accommodate the required safety measures and to reassure consumers. But does even more need to be done? We’re not out of the woods yet but, as ‘super Saturday’ showed, consumers are desperately missing eating and drinking out of home. That being said, 2020 has certainly been the year to shout loud and proud about cleaning protocols and hand sanitiser - and research conducted by CGA has shown that 68% of consumers prioritise feeling safe in a hospitality ven-
ues above their normal pre-Covid experience (1). When asked which were the most important safety/hygiene precautions to implement, technology solutions such as contactless payment were third in the list of priorities for consumers (1). It’s fair to say that no-one wants to be touching anything they don’t need to be in the current climate. In a recent study of 1,000 consumers conducted by Ordamo, 73% said having contact-free ordering and payment in restaurants would make them feel safer and cleaner (2). The good news for operators is that implementing such solutions in their business has never been easier. Contact-free order and pay systems not only enable
Round is the brainchild of Ethan Martin, who, whilst still at university, wanted to develop a simpler, more accessible means of transacting digitally, on university campuses as well as high street bars and coffee shops. Like many of his generation, life for them is online, they don’t want to carry cash and they don’t want to have to download a plethora of individual apps. Most of all, Ethan & his cofounder, Harry, felt that you shouldn’t have to be a rocket scientist to be able to order a pint or a coffee over your phone. Founded in 2018 and headquartered in Brighton, ROUND is at the forefront of the digital revolution that is shaping the hospitality industry. Launching at Northfield Bar at Sussex University, the free to join app is enables our community of pubs across the country to accept mobile payments, helping them keep their staff and customers safe. ROUND has signed a partnership agreement with EI Group and Greene King Pub Partners to allow their Leased and Tenanted estates and free trade customers to take advantage of our affordable and easy to use mobile ordering system. The app has been developed over the last two years from a university bedroom to a shipping container to a thriving start-up with our central Brighton office. Whilst the app launched successfully at the University of Sussex before lockdown, ROUND has been helping publicans across the country
customers to pay contact-free, but can deliver an almost entirely contact-free dining experience end to end. With Ordamo, the most user-friendly contact-free order and pay system, customers arriving at a venue simply scan a QR code or go to a custom URL on their mobile. From there, they can browse an entire branded menu, place their orders and make tailored requests. They can also securely pay the bill and be given a receipt; all integrating seamlessly with businesses’ existing EPoS systems. Not having to download an app is also a plus for consumers, with Ordamo research showing that half would see having to download an app as a barrier to ordering and paying using technology in a restaurant (2). Insight clearly demonstrates that consumers want to view menus, order and pay using their own device and the Government’s most recent guidance, published on
reopen their venues and start serving customers again. There are now hundreds of ROUND enabled venues across the UK & we are constantly adding more but at the time of print the following are accepting ROUND orders in Brighton & Hove: The Mucky Duck, The Foundry, The Crescent, The Montpellier Inn & Sussex University (Northfield Bar & Falmer Deli).
BENEFITS OF ROUND: 1. Allows consumers to order safely and adhere to social distancing guidelines 2. 1 click payment as is easy to use, there is no card or cash handling 3. Presence across universities, pub groups, coffee shops and independent venues so there is a diverse demographic of users on our platform Ethan Martin CEO comments: “Over the past two years, we have focused on developing a platform to digitally transform hospitality in a way that is accessible to all. Whilst we fully understand the need for pub closures, we are excited for the plans to reopen and are particularly excited that ROUND will be part of the solution in navigating what ‘new normal’ will look like in terms of business and social life.” Sign up today at www.round.app
23rd June, supports this need. With the ambition of safely managing service interactions at hospitality venues and endorsed by UKHospitality, the Government’s most recent guidance suggests that the use of contactless ordering and payment to minimise staff and customer contact should be encouraged. INTRODUCING ORDAMO Ordamo is the most user-friendly contact-free ordering and payment platform, with no app download required. Ordamo has been designed and created by hospitality experts with decades of development experience and owns patents around the globe for its technology. There are no upfront or ongoing fees, just a small commission per transaction, and businesses can have the system up and running within 48 hours. Sources: 1. CGA 2. MCA for Ordamo June 2018, n=1000 UK consumers
Technology and Software
Issue 18
CLH Digital
Game-Changing Tech Helps Hospitality Venues Navigate Data Minefield Magenta Data’s Affixr solution takes the pressure off licensees, hoteliers, restaurateurs and caterers burdened with data control responsibilities.
work with a simple click • Collect feedback • Set up guests lists and RSVPs • Send thank you/invitation emails Affixr allows data to be stored safely, GDPR compliantly and securely yet be easily retrievable.
Affixr uses technology in a new, cutting-edge solution with smart QR codes for easy-to-use and GDPR compliant data capture – without the need for an app or website.
Its unique system eliminates the need for an app and no hardware, such as a tablet, or website is required although QR codes can be pointed towards existing websites if required.
Game-changing COVID-19 ‘track and trace’ technology has been launched for the food and drink industry.
Customers simply point their mobile phone’s camera to scan bespoke QR codes which takes them to a screen to easily and quickly leave their contact details.
Director Daniel Jain said: “This is game changing technology which allows both customers and licensees get to grips with the new regulations in the easiest way possible.”
With a bespoke dashboard, Affixr also allow licensees and caterers to:
Prices start at £9.99 with our introduction plan absolutely free. Contact director Daniel Jain at daniel.jain@ magentadata.com, and 0208 996 5182. Or visit www.affixr.com to get started today.
• Compliantly record data of all customers, not just the bill payer • Share menus – reducing the need for paper versions • Let customers join a wi-fi net-
Caterbook - A Software Solution for the 2020s
This Spring - Hotels, B&B’s and pubs like yours are migrating to Caterbook - a modern, cloud-based hotel software solution for the 2020’s. • Batch create, print and email invoices in a single click. • Post food & drink items from your EPOS to the room bill for settlement on checkout. • Use yield management to automate pricing changes based on availability. • Create and schedule custom guest email and SMS messages. • Role based access control restricts staff privileges to features based on their needs. • Responsive, customisable booking engine embeds on your
own website. • Configure and assign unique per-rate deposit and cancellation policies. • Housekeeping report shows cleaning type, linen and towels required each day. • Industry standard reporting metrics of RevPAR, ADR etc. • Take payments in real time using our built in PCI compliant payment gateway. • Channel Manager links to booking.com and Expedia. Call 01840 298298 or visit www.caterbook.com and sign up for a free 14 day trial account.
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
A smart solution for easy COVID-19 track and trace data Easy to use for you and your customers in pubs, bars, restaurants, cafes, food outlets and hotels. Customers scan QR codes with phones to leave contact details, view menus, join wi-fi, collect feedback and more:
• GDPR compliant • No hardware or app needed • Zero set-up costs • Record all customers details, not just the bill payer • Quick data access • Track covers in real time
Prices start at £9.99/month with a
FREE introduction plan Contact us now to set up your Affixr system today. Contact us to get started today by visiting our website
www.affixr.com
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Hygiene and Infection Control New Insect Prevention Air Curtain Astreea - The Pedal Hand Sanitiser Issue 18
JS Air Curtains is launching a new air curtain, the Fly, specially designed for insect control. It is a hygienic alternative to plastic strip or chain link curtains.
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entire entrance with a barrier of air, thus preventing any gaps that might allow insects to enter. Adjustable aluminium aerofoil shaped air blades can direct the airstream to create a tight seal across an entrance.
As well as insects, the air curtain can also discourage rodents from entering an entrance. Research has shown that rats, mice and other furry intruders do not like the sensation an air curtain creates on their fur and will avoid passing under a fast moving barrier of air. Dust, pollen and airborne pollutants are also minimised, to help maintain a safe and healthy indoor environment.
By creating a high-velocity air barrier across a doorway, flying insects are prevented from entering food preparation areas in butcher shops, supermarkets, hospitals and nursing homes, as well as food production premises. This allows doors to remain open, reducing the risk of surface contamination through staff or customers needing to touch doors or handles. Suitable for installation directly above a doorway, it is offered in five lengths from one to three metres and in four different power outputs to protect doorways up to four metres high. Fly air curtains should always by fitted to completely cover the
JS Air Curtains provide expert advice and supply an extensive range of air curtains for all commercial and industrial applications. You can find out more at www.jsaircurtains.com.
Innovative Managed Tech Solutions for Covid-19 Launched ciently. The remotely operated system uses ultraviolet to decontaminate both the air and surfaces in a room, killing 99.9999% of pathogens. An entire room is cleaned in minutes and the network-connected system provides certification. Nanoclave cabinets use the same UV technology to clean smaller items such as menus, remote controls, equipment or uniforms. To ensure social distancing is maintained within the workplace, Contrac IT has also worked with partners to bring together a range of wearable tech. Available as a lanyard, wristband or vest, the technology alerts the wearer when they get too close to a colleague. A third piece of technology can monitor people as they enter premises with thermal imaging cameras, detecting anyone experiencing a higher than normal temperature.
A first-of-its-kind suite of smart tech solutions has been launched by Contrac IT to help businesses in the hospitality industry protect their workforce and customers in the wake of the Coronavirus pandemic.
All the devices, which are GDPR compliant, can be monitored by Contrac IT to enable corrective action.
Utilising technology most often seen in acute healthcare settings, the THOR UVC® terminal cleaning device kills viruses quickly and effi-
For more information: www.contracfm.com/covid-response / info@contracfm.com
As the 4th July reopening date has been confirmed, businesses need to plan and implement strategies to keep their visitors and employees safe. Where cleanliness and efficiency are key for the hospitality trade, a simple and safe way of sanitising is the way forward. Introducing the Astreea® pedal hand sanitiser. Touchless, fully mechanical and made entirely from medical stainless steel, this revolutionary dispenser requires no assembly, electrical outlet, or maintenance. It’s designed for both indoor and outdoor use, making it ideal for any public space. The Astreea® dispenser is different from typical plastic wall or post-mounted products. Its seamless steel body and mechanical operation make it almost indestructible. Units are maintenance-free, arrive fully assembled, and use any hand sanitiser product, making them an ideal solution during these uncertain times. Astreea®'s many virtues have made it an easy choice for businesses as lockdown eases. • 12 month warranty • Anti-theft • Hands-free • Genuine usage increase where installed • Medical stainless-steel construction • Developed in an aerospace factory • No electrical outlet needed • Visitors see you are proactively making site safe • Highest quality materials • Universal use, can be filled with any hand sanitiser To learn more, visit www.astreeauk.co.uk or contact info@astreeauk.co.uk.
Innovative Managed Tech Solutions to Help Hospitality Businesses Protect Employees and Customers from Covid-19
Hand sanitising just got simpler and safer with the Astreea® touchless pedal operated stylish sanitiser dispenser.
• Revolutionary dispenser • 12 month warranty • Anti-theft • Hands-free • Genuine usage increase • Suitable Indoor or Outdoor • Medical stainless-steel • No electrical outlet needed • Use any hand sanitiser
astreeauk.co.uk | info@astreeauk.co.uk
• THOR UVC® terminal cleaning device safely kills viruses in the air and on surfaces in minutes • Nanoclave cabinets use UV lights to disinfect items such as menus, remotes and shared equipment • Wearable tech alerts colleagues if they breach social distancing – available as lanyards, wristbands and hi-vis vests • Thermal imaging camera detects higher than normal temperatures
www.contracfm.com/covid-response For more information contact: info@contracfm.com
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CLH Digital
Issue 18
Hygiene and Infection Control
InnuScience Urges Hospitality Sector To Practice ‘Justified Disinfection’ Post-Lockdown To Keep Businesses Clean InnuScience, a global leader in commercial cleaning systems based on biotechnology, is urging the hospitality sector to adopt high levels of hygiene with an emphasis on effective cleaning using high performing detergents rather than an over reliance of disinfectants that do not clean and risk negative impact for the environment. The biotech company with a vision to change the way the world cleans is advocating a cleaning regime called ‘Justified Disinfection’ which encourages disinfecting only where and when it is useful and relevant and which it has championed for over 20 years. Steve Teasdale, the Co-Founder and Vice President of Scientific Affairs at InnuScience, explained: “Justified Disinfection is the principle that effective cleaning with high quality detergents across all non-critical touch surfaces is as effective, if not more so, than the widespread systematic or abusive use of disinfectants. “There is also a need to continue to look after our environment. This has been at our heart since we began”. InnuScience warns that regular and widespread use of disinfectants does not provide a clean surface as disinfectants do not clean per se promoting the development of bacteria, and recommends they should only be used on critical “high frequency” touch surfaces such as door handles, taps, toilet flush handles, keyboards, lift switches and handrails as these are surfaces that are most likely
to cause transmission of bugs. It suggests effective regular cleaning is most appropriate for all non-critical surfaces such as floors, urinals, ceilings and most walls as these are areas that are not typically touched and do not represent a real biological risk to health. Scientific reporting demonstrates that the coronavirus is effectively rendered inactive and noninfective when detergents are used. InnuScience, which has a UK base in Milton Keynes, Bucks, sets out its strategy in a 24-page document entitled: “RESTART program: Guide for hospitality reopening post lockdown”. It advises the hospitality sector how to apply its ‘Justified Disinfection’ methods in settings such as reception areas and lobbies, guest rooms, communal areas, spas and wellness areas. Planet conscious InnuScience also warns of the potential disadvantages and risks associated with large-scale disinfection such as creating a false sense of security with some people believing a disinfected surface becomes safe from bacteria triggering bad habits that could pose a risk to health. Other factors that concern InnuScience are an increase in pollution as hundreds of thousands of tonnes of disinfectants end up as environmental waste while overuse of disinfectants has been linked to an increase in the number of allergies as well as skin complaints, eczema, asthma and eye irritations. InnuScience’s portfolio of products includes - but is not limited to - cleaners and degreasers, industrial cleaners, warewash and laundry, and personal care products. Backed by nearly 30 years of research, InnuScience has a reputation for being a disruptor in the professional cleaning market bringing biotechnology to the hospitality, facilities management, building and care sectors. Visit www.innuscience.com for details
WaterCare Proudly Introduce the New iX Water Range
Temperature Testing - The New Normal The pandemic has taught us that information is power. When it comes to testing it has rarely been out of the news. Manufacturers that continued to work during the lockdown on essential goods and services often led the way in adopting testing measures – on their staff. Temperature testing is recognised as a powerful tool in the employer’s toolbox to assist in preventing the virus potentially wreaking havoc and worse with the workforce and the business. Any person in a manufacturing environment that tests positive for the virus is a personal tragedy but also will probably result in all colleagues in their workspace self-isolating. One MD of such a company claimed on a recent webinar that testing staff temperature at the beginning and end of every shift had been helpful to their business, and staff were very comforted by it. To know your work colleagues don’t have one of the major symptoms is comforting. Obviously, an instant cheap test for the virus is not yet with us but temperature testing of staff and potentially customers is now being adopted by many large employers too as workers return from “Lockdown”. At a basic level it is easily put in place; getting staff permission to take their temperature has rarely been refused but is essential. If using a handheld device like a “gun” the operator has to wear full PPE. Then the need for clear procedures as to what happens if someone is over temperature – absolutely essential for all involved. The “gun” and the member of staff in PPE is somewhat unfriendly and many companies have moved up a level in their approach to eliminate both. New equipment allows employees to walk up
to a screen – which can welcome them and give them any message for the day. Without contact, the screen will identify the person, take their temperature and create a record for management. It will sound an alarm if the person is outside the set temperatures and can remind employees if they need to wear a mask and will allow for masks in the facial recognition. Ford, Amazon, Walmart and others are now running such equipment often linked to their time and attendance software. Others have introduced such a contactless temperature checking system for customers too. With both face or wrist temperature measuring options temperature testing customers can be reassuring for them as well as for your staff. Some hospitality organisations like Handpicked Hotels are letting their customers know that they will get a temperature check on check-in. Others are advertising the fact their staff are tested. Temperature testing will not in itself defeat the virus, but it is reassuring for all. The equipment to do so is now available in the UK and many technology companies now offer these services. One such IT support company is TIO, whose Director, Peter Lowe, states that professional temperature testing equipment that is several levels up from the unfriendly “gun” is a new service his company provides with managed installation and user training. “The level of integration is determined by the customer as some prefer a simple plug and play device that can be moved around the business, and it’s fast becoming the new normal for some of our customers.” Information and details of the different systems with indicative costs can viewed on our website. www.tionet.co.uk
The iXWater range now has a newly designed head for ease of maintenance. The iXWater head has quick shut off, flush valve and an optional digital flow meter. The head also has a variable bypass to allow some untreated water to be dialled back into the water supply which is essential for better coffee extraction and taste. iX Water filters are the first truly eco-friendly, 100% recyclable cartridge filter in the market, offering Insert Refill Technology to provide a genuinely sustainable and cost-effective alternative to mainstream cartridge water WaterCare are passionate about providing cost effective, eco-friendly filters. For use on coffee machines, water coolers, ice machines, vending machines, and catering applications. The solutions to water treatment. Their NEW, improved iX range of water iX range offers a comprehensive product in a cost effective, efficient, flexible, and stylish package. filters, along with our Replace & Return Program provide an easy, WaterCare are extremely aware of the negative impact that waste plastic has on the environment, plus with the responsible, and cost-effective alternative to current one-way systems. uncertainty of where the hospitality industry will be in the next 12 months following Covid-19 pandemic, Discover the full iX Water range at www.watercare.co.uk/ecoWaterCare have created a product and program designed to not only reduce your costs significantly, but also friendly-water-filters/ or call 01279 780250 to speak to a sales reprerecycle 100% of the expired media inserts and return these back into the marketplace – keeping costs & waste sentative. down, whilst creating measurable control.
Commercial body temperature testing equipment for use in hotels, bars and restaurants. Fully installed on premises, with staff training provided Face Recognition Access Control Terminal with Digital Detection Module
Temperature Measurement with Face Recognition and Access Control Terminal
Standing Temperature Measurement Terminal
www.tionet.co.uk contactus@tio.uk.com 020 3301 2729
Handheld Thermal Imager
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CLH Digital
Issue 18
Hygiene and Infection Control
Temp.com - Protect Your Staff and Customers
As part of the strategy to reopen after the lock down, temperature monitoring of staff is encouraged and highly recommended for customers. It should of course be implemented along with other safety measures recommended by the government. There are many temperature monitoring products now available on the market. However, in the absence of official guidance, it is difficult to establish which solutions are fit for purpose. Handheld infrared thermometers are notoriously inaccurate and high-end thermal imaging systems can cost a small fortune. temp.cam offers a practical and effective solution with functionality ideal for both staff and visitors. The product is completely stand-alone, contactless, gives quick readings, requires no human intervention at point of test and records the data via secure UK servers. The temperature monitoring with a temp.cam works as follows:
• Reduce costs • Improve operational efficiencies • Raise bottom line profitability • Improve Quality
Specially formulated Eco-
Flow and temperature
electronic smart box
friendly beer line cleaner
sensor based dispense
Decontamination
which keeps beer
that uses active oxygen to
monitoring system,
Kills 99.995% of Bacteria,
lines cleaner for longer.
clean safely - replaces
offering the very best in
Viruses, Fungi and Spores
reducing cleans from 52
caustic cleaners.
terms of quality, reliability
100% biodegradable.
High-performance
to around 13 per year.
Easy, Effective
and value.
Tel: 0800 170 1564 | Email: enquiries@lineclenze.com
www.lineclenze.com
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
- A member of staff or guest stands in front of the tablet
- Temperature check is done in an instant and reading displayed on the screen - If a high temperature above 37.5 C is detected, the tablet gives an audible alert and sends an email alert with details of the check - The data is available to view remotely online through a dashboard. You do not need a staff member standing around to watch the temperature checks. - You can have the system configured to log staff temperature checks with names or employee numbers - All other public checks are recorded and displayed on the dashboard with a date time tag / site name / device name and the corresponding temperature readings. temp.cam is being used by the NHS, TFL, National Grid, Veolia, UK Power Networks, Kautex Textron, National transport operators and numerous hospitality sector businesses in the UK and Europe. All their systems are provided with a 12month warranty and ongoing technical support.
Make Your Premises Safe for the Environment, Staff and Customers LineClenze have the ultimate solution to make any hospitality and licensed on trade environment safe for staff, customers and at the same time protecting the environment. Our innovative decontamination process involves distributing superfine droplets of disinfectant into the atmosphere, to kill the bacteria and viruses in the air and, when the droplets land on any surface, it also kills the bacteria and viruses on that surface. DEW Disinfects only active ingredient is the same as our body produces when fighting an infection, so it presents no danger to humans, animals, plants or the environment. There is no need to evacuate an area being fogged, or to wear PPE. DEW Disinfect is highly effective at killing bacteria, viruses and fungi, without damaging the environment and it is entirely human-compatible, it can be used almost
everywhere where disinfection or sanitisation is required. DEW Disinfect leaves NO residue, in fact, it destroys biofilm and hormonal residues, then simply evaporates. We offer a number of different dispense mechanisms to enable DEW Disinfect to be used throughout your venue. These include:
• Fogging Machine for large areas • Room Mister • Vehicle Mister • Handheld Spray for localised use • Wall dispensers and small spray bottles for hand sanitisation For further details visit www.lineclenze.com
Hygiene and Infection Control CTU Services' Thermal Access System With the introduction of various measures to constrain and manage the emergency of COVID-19 in the UK, CTU Services Thermal Access System presents the ideal solution. To address the challenge of social distancing many public places are implementing restrictions on customer flow. This includes locations such as the hospitality industry and the retail sector. CTU Services perfectly resolves the problem of "how to accurately and efficiently control customer flow in a premises" Their system detects how many people are present in the targeted area and display the figure in real-time. If the capacity is reached the system's display immediately indicates no more people should enter. The two systems that CTU Services supply can be merged together to give you more security and social distancing. The Thermal camera can be wall mounted or comes on a sleek stand. It will also notify any number of
members of staff of any issues with potential clients entering the premisses via text or email. • Facial recognition is fully integrated with body temperature monitoring. This means no additional sta are required. • The solution is contactless, reducing the risk of cross infection. • Extensive storage of facial images and temperature information enabling easy historical access. • Fast facial recognition and temperature monitoring reducing access congestion. In Scotland will detect if you are or are not wearing a mask / face covering. • Integration with third party products such as turnstiles and VMS. See a demonstration of the system at https://youtu.be/lcQllOytA7Y For further information, see the advert this page, call 01257 477060 or visit www.ctuservices.com
Sanozone. The Easy Way To Sanitise Your Indoor Spaces SANOZONE, which delivers the most efficient sanitisation performance in indoor spaces, is now available from Barbel. Manufactured by Vitaeco S.r.l., the world famous manufacturer of the highly regarded HotmixPro thermal blender range, SANOZONE sanitises rooms of many sizes in enclosed HRC sites, hotels, restaurants, bars, conference rooms and similar establishments where totally reliable and regular sanitisation is needed. SANOZONE is particularly suitable for hospitals and care home areas, where absolute cleanliness is mandatory, and in areas where it is difficult or impossible to deliver effective sanitisation throughout. The SANOZONE range of
machines use Ozone (O3) technology, a gaseous form of Ozone that fills the room, reaching every corner of the space, santising surfaces and critical hard-to-reach corners homogenously, consistently and safely. The SANOZONE range of sanitisation machines are all equipped with the latest technology and customised disinfection programmes to suit your specific requirements. The running costs are considerably lower than any traditional disinfecting programmes and most importantly, there is no manual labour involved. For further information about the SANOZONE range, please contact Barbel on 01629 705110, email info@barbel.net, or visit the website at www.barbel.net
Issue 18
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CLH Digital
Issue 18
Hygiene and Infection Control
Pub Loving Entrepreneurs Launch New Play It Safe App The new PlayItSafe app has been designed to collect visitor contact details so that, in the event of a COVID-19 outbreak, NHS Test and Trace teams can quickly get in touch with anybody who might have been infected. Entrepreneurs Tim Joyce and Justin Smith designed the app to make it as easy as possible for pubs, cafés, restaurants and visitors to use. They said: “We love a good pint – it’s something we’ve both missed in lockdown. We know COVID-19 has hit everyone hard – families, friends and businesses, so we understand people wanting to go out and meet up. But a second wave of COVID-19 is a real threat. We want to help businesses to be safe and compliant when they open back up – and in doing that, help our NHS heroes. We want people to be able to meet up and have a good time but still feel that if there was an outbreak, they could be safely traced. We care about pubs and people and we have the skills to make a difference.”
cally after 21 days. Software developer Tim Joyce from Happy Tickets, and Director of creative agency Orbital Justin Smith, have been working on projects together for the last three years. When they heard the news about the pubs opening, and the issues around the Government’s own track and trace app, they knew they wanted to help out businesses, the NHS and their community with a solution. They put together the app to ensure the design was tested, compliant, secure and launched in time for the reopening of pubs and restaurants. Early feedback has been encouraging with take up from cafés and pubs from Dorset to Scotland. Martin, from Velo Lounge in Wool, Dorset said: “For customers the great thing is that you don’t even need to download an app. Just point your phone camera at the poster and it brings the link up. It’s so easy, there’s no reason not to use it. It makes it quicker, easier, and for those customers who don’t have a smart phone we just type it in on our ipad.”
Play It Safe is free for visitors to use and costs businesses just 2p per visit. Customer data is securely stored, GDPR compliant, deleted automati-
When asked about the set up and management of the system, Martin said “I had a quick look Friday, logged-in, completed it last night and printed off the poster. It’s definitely taken a lot of pressure off us, not having to write things down or record it on a different format.” Justin and Tim said it was peace of mind for businesses and visitors alike. They said: “You just show your phone screen to pub staff so they know you’ve signed in. It is your Passport to a Pint! It saves staff time, no taking down details on bits of paper, storing them securely and then finding all the relevant details if they ever need it.” They added: “Let’s not be naïve about this. This app will be used – there will be people who get tracked through this app. It is needed. We now know from Melbourne and Texas that when pubs and restaurants reopened, they had a jump in cases, and we can all see what’s happening in Leicester! This is not a ‘nice to have’, this is vital – we are at the most critical time in the UK’s COVID-19 journey so far, as social distancing is relaxed. Play it Safe is a simple, cheap and effective way to keep your business and clients safe – to keep our communities safe.” For more information visit www.playitsafe.uk or see the advert on the facing page.
HI-MACS , the Ideal Material for the Hospitality Sector ®
GERMS DON’T STAND A CHANCE
In tests carried out in accordance with the U.S. EPA OCSPP 810.2000 (2018) and 810.2200 (2018) product performance guidelines, it was demonstrated that HIMACS® can be decontaminated in just 30 seconds after contact with the HIV virus, using a solution of bleach or isopropyl alcohol*.
The current health emergency reminds us how important hygiene and cleanliness are. And naturally in public areas these are essential characteristics that require the use of only the best materials. HI-MACS®, thanks to its resistance to dirt, viruses, bacteria and numerous chemical agents - internationally certified - is the perfect material for wall coverings, furniture, work surfaces and other applications, where hygiene really counts.
In addition, tests conducted on HI-MACS® Alpine White S028, conforming to EN 16615, have demonstrated an excellent resistance to the staphylococcus aureus bacteria. In addition to this, Alpine White S028 demonstrated a good resistance to the cleaning products which contain the disinfectants published in the “disinfection capacity” – see our brochure for more details. With a 15 year guarantee when installed by a member of our Quality Club, HIMACS® offers excellent price to performance ratio. HI-MACS® by LG Hausys T: +44 (0)1732 897820 W: www.himacs.eu
Spotless meets seamless. An almost seamless appearance and a non-porous surface make for a surface that‘s easy to clean and meets the highest standards for hygiene. The seemless property of HI-MACS® means there is nowhere for germs and dirt to linger. Perfect for installation in restaurants and pubs.
OUTSTANDING SANITARY PROPERTIES
Safe Distance Signage KINEPROTECT Ensures Safe Social Spaces from Amenity Warehouse screens and panels to ensure the safety and welfare of staff and the public.
Designed specifically for Hospitality, Amenity Warehouse have launched their ‘Safe Distance’ signage range. By focussing on a safe distance message, they won’t go out of date - even if government distancing rules change again! With a choice of SIX colour options now available on the shelf, AW don’t believe that social-distancing signage needs to look so industrial. Their extensive range addresses the operational needs of hotels, restaurants and bars – including queue management, guest movement and customer reassurance.
Aside from floor stickers for receptions, the most popular items for hotels appear to be Elevator Signs (£8.74 for a pack of 10) that advise customers not to share lifts. These can be paired with ‘stairs this way’ signage to guide guests towards the stairs when needed. Restaurants and Bars can use their Table/Seat Not In Use range (£3.58 for a pack of 10 stickers or £4.32 for a pack of 10 tent cards) to manage their seating area, without resorting to the dreaded yellow and black tape! www.amenitywarehouse.com
As the hospitality sector opens up to visitors and customers following lockdown many organisations are installing protective screens and panels to eliminate any risk of virus transmission. Shower brand, Kinedo, a highly regarded European manufacturer of cubicles and enclosures and sister company of leading plumbing brand, Saniflo, has re-purposed its French factory to design and launch a new range of high quality glass protection
Using existing stocks of scratch-resistant glass the new Kineprotect range includes table mounted options in 75cm and 100 cm heights and a choice of five widths from 80 to 160cm. A useful countertop option features a wider space at the bottom to pass drinks and consumables. A choice of highly portable, floor mounted options includes tall, selfsupporting panels available in three widths – 80,100 & 120cm and four heights – 140, 160. 180 and 200cm. Free-standing or drillable feet can be
Staysafe Visor - Showing the New Face of Hospitality and agility to switch their production to essential PPE. Staysafe Visor was created as a specialist subsidiary operation and across one weekend in April, its team created the necessary tools to manufacture high volumes of protective visors. The first week of production delivered 65,000 units (a number that has since risen to more than 250,000), the bulk of which went straight to frontline healthcare workers. Managing Director Clive Hawkins explains: “Some fantastic efforts were made by small producers in the early days of the crisis, but a clear shortage of PPE meant there was an urgent need for the situation to be addressed by specialists in large-scale manufacture. We hold high stock levels of raw materials, have a strong supply chain, and by making the products directly available to organisations and end-users, were able to ensure swift delivery and keep costs as low as possible.” The return to work in the post-lockdown hospitality sector presents many challenges. Staysafe Visor addresses one very important issue... When the true scale of the unfolding crisis of COVID-19 became apparent to leading UK plastics manufacturer 1st Packaging Limited, the company’s response was swift. Specialising in the large scale production of die-cut P.E.T for products in the food, pharmaceutical, cosmetic and medical sectors since 2002, they not only recognised the urgency with which PPE would be required across the country, but crucially, had the capacity
Initial orders for Staysafe Visor came almost exclusively from the health and care sectors, but as the extent to which the pandemic would impact every aspect of working life in the UK was laid bare, the company received a much wider range of enquiries. The value of visors as a primary element of PPE is well illustrated by the Faculty for General Dental Practice who state that ‘A full-face visor will reduce the amount of exposed skin on the face and neck that may be subject to splash or droplet contamination.’ Clive Hawkins continues:
specified along with a range of side panels.
Manufactured from 6mm tempered glass the screens and panels will not warp or discolour and are easy to clean and maintain. Highly durable, the Kineprotect range provides an upmarket, professional solution that won’t diminish the aesthetics of the hospitality environment. All items are available for quick delivery and can be ordered online https://kinedo.co.uk/kineprotect-glass.
More information is available from the technical sales team on 020 8842 0033 or email: info@kinedo.co.uk.
“As lockdown is relaxed to allow economic activity to resume, employees in a broad range of service industries where social distancing is not always possible, require protection. In the hospitality sector particularly, where masks are not always appropriate, a visor can preserve the human touch and still offer a high level of protection to the wearer and customer. We produce a range of BSI CE-certified visors which protect against splashes, droplets and sprays, can be easily cleaned and are comfortable to wear. The visor doesn’t just protect - it helps to inspire customer confidence and that’s going to be a key factor in helping business to regain momentum.” As bar, kitchen, security, waiting and other support staff prepare to resume service in a post-lockdown hospitality industry, Staysafe Visor offers available and affordable protection that offers the following features: • Full face protection from liquid droplets, sprays and splashes (visor is 314mm wide x 240mm long) • CE-certification • Optical-grade clear recyclable 300micron P.E.T for clarity • Soft medical-grade foam headband • Adjustable non-elasticated strap to prevent slippage • Printed white label area to identify user • Anti-fog • Suitable for use with prescription glasses and face masks • Disposable and recyclable Visit https://staysafevisor.co.uk for details and to order or see the advert on page 26.
Hygiene and Infection Control
Issue 18
CLH Digital
A Clean Start - Integrated Sanitising Solutions
With over 50 years of experience, ICE is the UK’s largest independent provider of industrial cleaning machines. We bring a simple, reliable brand and offering to the industry with straightforward equipment purchase, rental, service and approved-used solutions designed to meet the needs and demands of every customer, however small or extensive their budget. We have a huge range of scrubber dryer and sweeping machines suitable for all types of environments, from
standard robust equipment or high-end machines equipped with the latest technology, to robotic floor cleaning machines. Our ICE Co-Botics line is the industry’s first comprehensive range of robotic cleaning machines. We believe these innovations will help shape the way cleaning operations and functions are carried out in the future, but in a collaborative and cohesive way. The equipment has been designed to integrate into cleaning team operations, picking up the manual and repetitive tasks, which will then allow operators to focus on hygiene and sanitising activities to promote cleaner and safer environments. It’s not about replacing people it’s about embracing technology to deliver higher cleaning standards, infection control and ‘proof of clean’. Other innovations include our new sanitising and fogging equipment, which effectively sanitise and disinfect floors and the surrounding air, ensuring a safe and hygienic working environment. Contact us: 0800 389 3869 enquiries@ice-clean.com www.ice-clean.com
Northumberland Firm Helping to Clear the Path Out of Covid-19 Lockdown with Environmentally-Friendly Fogging Range Hospitality businesses will be able to offer customers an extra layer of reassurance thanks to Northumberland company Clear Fog’s newly launched collection of environmentally-friendly fogging systems. Promising to eliminate Covid-19 from indoor environments of all sizes, the Clear Fog range allows businesses and homeowners to take charge of their own fogging procedures by equipping them directly with industry standard kit. As business owners across the UK commit to making their premises Covid-19 secure and give confidence to customers, staff and visitors that their surroundings are as protected as they can be, Clear Fog offers an environmentally safe and cost effective option. Used extensively in the food industry, this environmentally-friendly solution is harmless to humans but deadly to bacteria and viruses, making it an invaluable addition to hygiene protocols in a post-lockdown world.
Clear Fog offers customers three options: The industrial Dry Fogging trolley unit can fog up to 500 cubic metres in just 30 minutes – perfect for large venue spaces, sports halls, conference centres etc; The handheld CF35 is used in conjunction with regular cleaning and applies the anti-bacteria/anti-viral CFLD to all spaces and surfaces including hard-toreach places. This is the popular choice for pubs, bars, cafes, restaurants, hotels, B&Bs and Holiday lets. The mini-diffuser is ideal for personal protection throughout the day, whether at work, at home or out and about. Refillable and rechargeable, the pocketsized unit allows the user to apply a fogging layer of CFLD to anything they are using – steering wheels, chip and pin machines, door handles, telephone receivers, cash, pens, cutlery etc. For more information on Clear Fog, visit www.clearfog.co.uk
Take charge of your disinfectant fogging and offer customers an extra layer of confidence As hospitality businesses commit to making premises Covid-19 secure, Clear Fog provides an environmentally safe and cost-effective solution - eliminating Covid-19 from indoor settings of all sizes. From large-scale
equipment to handheld units, order now at
www.clearfog.co.uk or email
info@clearfog.co.uk
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
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Products and Services
Life Systems For Lobster and Shellfish An homarium is a life system for shellfish. Due to a chilled and filtered closed water circuit, the animals are stored in optimal conditions in a fresh or seawater environment. In many places it is even a common tradition to pick the lobster of your choice out of the homarium tank! Not only lobsters feel 'at home' in an homarium, also rants, fish mongers, fish wholesalers, fishermen and crab, langoustine, crayfish, crawfish, spiny lobster and supermarkets, from our offices in Southampton, rock lobster do. Even fish such as trout, eel and turbot throughout the UK. can be held in the perfect condition of an homarium. Visit www.lobstertanks.co.uk or Tel 07711 188045 or At Lobster Tank UK, we supply homariums to restausee the advert on page 7.
JURA JX10 - Speciality Coffee From A Pro The JX10 impresses with its versatility, user-friendliness and individuality. Offering 31 different speciality coffees, this master of its art covers both the full range of coffees finished with milk and milk foam and the entire spectrum of black coffees.
maintenance products, ensure TUV certified hygiene and cleanliness. Even the milk system in the JX10 is cleaned automatically at the touch of a button. The machine also has a JURA Smart Connect integrated allowing state of the art automatic coffee
Easy to understand modern graphics mean that even first time users will be able to navigate to exactly what they want. Different speciality coffees can be programmed and given names according to your needs. Maintenance of the JX10 is just as easy as operation. Integrated rinsing and cleaning programmes, used in combination with original JURA
machine operation via Smartphone and the free J.O.E.* app. Available accessories include Waste Water and Ground Eject, a Nayax Cashless System, a Cup Warmer Professional and a Data Communicator. The machine comes with a 12 month on-site warranty, parts and labour and prices start with the JX10 Package of machine with Cooler Housing and 2.5ltr Cool Control at £3050.00. MODEL shown is JX10 in platinum with Cooler Housing and Cool Control inside. Visit uk.jura.com for further information.
*Registered.
rexmartins Induction Technologies The very real financial benefits available to your food service business when you use the latest in rexmartins Induction Technologies. By leasing a rexmartins induction catering fryer or griddle you can achieve savings on energy and cooking oil that covers the monthly leasing costs, so your fryer or griddle effectively pays for itself! The energy-saving benefits of induction equipment are well-known and used in countless commercial kitchens throughout the world. You can now benefit from induction technology in a range of exclusive and cost-effective rexmartins catering equipment, including fryers, griddles, pasta cookers, large bratt pans and much, much more! Not all induction equipment is made the same, the rexmartins range has numerous exclusive patented parts and is built to last for many years, even in the most hos-
tile and demanding conditions. All the working components are water resistant; reducing the incidence of costly and inconvenient failure meaning we have some of the lowest failure rates in the industry. Not all quality induction catering equipment has to be expensive. The rexmartins induction range is high on quality but the most cost effective option available on the market today.
LEASE TO CONSERVE CAPITAL COSTS Upgraded Technology Leasing provides companies with the ability to keep pace with technology. Leasing offers the option of deducting 100 percent of the lease payment as a business expense & 19% Tax relief. To order, or for more information, please call 01892 543222 or email info@rexmartins.com or see the advert on page 24.
Re-Inventing Bar And Table Service After Lockdown As venues begin to reopen, the biggest challenge is how to maintain social distancing and safety for customers and staff, while still delivering a great experience. The PortaBrands range from Tri-Star Packaging enables the easy and safe carrying of multiple drinks while speeding up service, saving space, and converting more sales with fewer trips to and from the bar. “Our PortaBrands solution creates the opportunity to re-invent bar and table service,” says Tri-Star Packaging Sales Director Lee Richards. “To minimise waiting times and queues, drinks will need to be served
quickly and safely with minimum contact between staff and customers. PortaBrands is a great range of quick-service drink carrier solutions which enables safe multi-drink serving under social distancing guidelines, as an individual can collect drinks for small groups of people.” All PortaBrands products can be fully branded and printed with additional messages such as social distancing guidelines, how to use a drinks ordering app, or how to recycle them. All PortaBrands products are 100% plastic-free and are made in the UK, from FSC® certified paper which is fully recyclable in dry mixed recycling. See more at: www.tri-star.co.uk/portabrands/
Who are Tudor Tea and Coffee Ltd? We are an Award Winning Supplier to the hospitality and licensed on trade and have been for over 36 years. Tudor’s success was established upon a highly successful range of high quality catering and specialist tea’s that it produces along with its outstanding coffee offering and
associated products. What makes us different? We understand that you want to provide exceptional tasting coffee, tea and other beverages, using cost effective and reliable machines. We roast all our own coffee beans so you can serve coffee at its best. We also supply our award winning tea plus all the sundries you might need, from grinders and crockery to syrups and disposable cups. With over 36 years of experience in the industry we are able to advise you on the most appropriate equipment for your needs and give you the full Barista training that you need from beginners to experts we can all
Hats Off to a New Mr Porky – The Nation’s Favourite Pork Scratchings
A butcher’s smiling face has long been a sign of quality and so it has for many years been synonymous with Mr Porky - the No1 pork snacks brand with a 45% market share1. But, there comes a time when every butcher needs to hand over his apron to the next generation, and our beloved Mr Porky is no different. After 60 years of making the finest pork scratchings, Mr Porky is handing over to his son to become the trusted face of the nation’s favourite pork snacks. The younger Mr Porky has already put his stamp on the new look range, introducing some exciting changes. The range now comprises of three products: ‘Mr Porky Hand Cooked Scratchings’ - A NEW PRODUCT With a delicious Great Taste award-winning recipe, this new, premium product is hand cooked in small batches to be the ultimate pork scratching! (This product scored highest in blind testing2 and the packs had the highest purchase intent of any pack in consumer research.) Pack sizes and RRP: 65g RRP £1.49
40g RRP £1.00 ‘Original Scratchings’ - THE UK’s BEST-SELLING SCRATCHING RENAMED AND WITH REFRESHED PACKAGING. Previously called ‘Crackles’, the leading scratching in supermarkets has been re-named ‘Scratchings’, in line with consumer feedback but the triple-cooked product is unchanged and packs retain their distinctive gold look. Pack sizes and RRP: 65g RRP £1.00 6pk (6x16.5g) RRP £2.00 ‘Crispy Strips’ - THE SAME PRODUCT BUT UPDATED PACKAGING. The pork snack with a lighter bite that is attracting new consumers and opening up new pork snacking occasions. Pack sizes and RRP: 35g RRP £1.00 The updated design performed strongly with consumers with increased purchase intent across the range, promising a sales uplift from the refresh. The new range launches first in Sainsbury’s in mid-July before rolling out across all major mults, as well as Convenience and Ontrade, over the following weeks. The packs may look different, but young Mr Porky assures us, the terrific taste and quality we’ve all enjoyed for the last 60 years will not change and will remain the same for generations to come! See the advert on page 19 for details. Sources: 1) Kantar WorldPanel | Total GB | Pork and Mr Porky | Spend (£000) | 52 w/e 11-Aug-19 2) Wirral Sensory Services | Jun 18 2) Norstat | Dec 19
Say ‘Pasta la Vista’ to Plastic and Paper Straws A pasta straw company, Stroodles, has launched to provide an environmentally friendly solution to the single-use plastic crisis and rise of greenwashing from the paper straw industry. In comparison to soggy paper and plastic straws, Stroodles are an improvement as they provide greater durability, are flavourless, vegan, 100% biodegradable and are edible raw or cooked after use. A core principle for Stroodles is their ‘drink-easy’ ethos, meaning drinkers don’t have to change behaviour or compromise on drinking experience to do good for the environment. Speaking about the inception of his pasta straws, Chief Stroodle and Founder, Maxim Gelmann, says: “While we’re a very logical and effortless solution to the plastic problem, Stroodles is not just a straw company. Our driving goal is to become a vehicle for change and we hope that Stroodles can act as
an enabler, subtly inspiring people to question how they consume everyday items. We hope these incremental changes will lead to a ripple effect and create a greater shift in behaviour, one Stroodle at a time.” Stroodles caters to both, the on-trade and Direct Consumers (so-called ‘Stroodlers’) As of End of June 2020, Stroodles is changing their retail offering. 20cm Stroodles will then be available to purchase online and in-store at an RRP of £2.99 for a pack of 40 + delivery. The concept of conscious consumerism also extends to Stroodles’ business model and operation. A share of each sale is donated to local charities. For the hospitality industry, Stroodles are also available in bulk orders of 775 per pack. Stroodles are available online at www.stroodles.co.uk. Instagram: @stroodles_straws Facebook: @stroodlesstraws Twitter: @stroodles_straw
Grey Simmonds Food Service Equipment As a leading design house specialising in the design, production and installation of commercial bars and kitchens, Grey Simmonds Food Service Equipment have worked with a variety of clients ranging from small cafe restaurants to large pub and hotel chains. The company’s CAD manager Oliver Hardwicke says ‘Every single project we undertake is unique. Whether it be a small cocktail bar or a large scale restaurant kitchen refurb our job is to create bespoke, functional and cost effective catering
spaces.’ ‘Our company credo is ‘Consult, Design, Install’. We see each project through from start to finish including site survey, preliminary sketches, CAD drawings, Design and budget approval, equipment sourcing and final installation. This means our clients have one point of contact for the entirety of the job making each stage as seamless as possible.’ Whilst Grey Simmonds Food Service Equipment are experts at commercial warewashing solutions,
learn something new. Our team is on hand to help you every step of the way, including our own ‘factory-trained’ engineers to maintain and repair your machines. Please do not just take our word for it visit our website at www.tudorcoffee.co.uk and read what our customers have to say such as Mark from Caffe Lee who wrote “I just wanted to drop you a note to thank Tudor coffee for all their support through the covid-19 pandemic. Since we have moved over to you 6 months ago we have had nothing but first class service. Tina and John have helped us through the purchase of a new coffee machine to the supply of a quality coffee bean at a competitive price. Thank you once again and look forward to resuming business with you very soon.”
THE PRODUCTS! Award Winning Tea along with Award Winning Espresso Coffees! Indeed, with over 20+ blends our
they also supply the leading brands of commercial catering equipment, from cookers to refrigeration and everything in between at a competitive price. They can source bespoke and specialist equipment to ensure you find the perfect product for your kitchen or bar. The company has a vast portfolio of successful installations from the smallest glasswash station to full commercial kitchens. You can see examples of their case studies at www.gsfoodservice.co.uk
most popular six have all proudly won Gold in the Great Taste Awards, these include our Rainforest Alliance (100% Arabica & R/A Coffee), our ever popular Milano Coffee Beans, along with Roma, Latte, Espresso, and the Artisan’s choice - our Rocket London blend. We also offer a comprehensive range of exciting, rich and delicious Single Origin Coffees. If you prefer we can roast to Order for maximum freshness. We hope this has given you a flavour of what we can do so if you would like a first class supplier to help and advise you to enhance your business further, then please give us a call and we can build our businesses together!
Phone: 01708 866 966 Email: sales@tudorcoffee.co.uk Web: www.tudorcoffee.co.uk See the advert on page 21 for details.
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Natural Swimming Pools by Matthew Stewart tiful planting, the dividing wall means that plants and wildlife are left undisturbed. These plants are carefully selected using native species to create colour and contrast, combined with their ability for filtration and absorbing nutrients leaving nothing behind for algae or bacteria.
Natural pools are a great way to swim or just enjoy the scenery around you. Our aim is to promote Matthew Stewart natural swimming pools using a tailored design service to allow the construction of a bespoke swimming pool to suit all of your requirements and budget. Natural swimming pools combine the best of swimming pools and beautifully landscaped ponds to promote a sense of well-being and relaxation. A dual filtration and pumping system along with the natural filters from aquatic and marginal plants rooted within gravel and shingle banks create a pure water swimming experience unrivalled by its chemically loaded counterparts. Whilst you feel you are swimming amongst the beau-
Matthew Stewart has over 30 years landscape experience and offers a complete design and build service for your natural swimming pool. You can be assured of a comprehensive service and exquisite results. Each project has its own unique criteria and as such our service will be tailored to your needs. Call today on 01425 280 599, email matthewadamstewart@hotmail.co.uk or visit www.naturalswimmingpoolsbymatthewstewart.co.uk
CambridgeStyle Canopies
CambridgeStyle Canopies have an enviable reputation in the hospitality sector for providing shade and shelter solutions for pubs, hotels and restaurants across the UK. We specialise in offering the right covering solutions to maximise your useable outdoor space with our range of made-to-measure aluminium outdoor canopy systems. Our product range includes: • Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • Solisysteme Bio Climatic Pergolas with the latest Somfy
technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again! Emails office@cambridgestyle.org or visit www.cambridgestylecanopies.co.uk
CambridgeStyle Canopies have an enviable reputation in the hospitality sector for providing shade and shelter solutions for pubs, hotels and restaurants across the UK. We specialise in offering the right covering solutions to maximise your useable outdoor space with our range of madeto-measure aluminium outdoor canopy systems.
Our product range includes:
• Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • SoliSySteme Bio Climatic Pergolas with the latest Somfy technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems
Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again!
CambridgeStyle Canopies Ltd 01353 699009 | office@cambridgestyle.org | www.cambridgestylecanopies.co.uk “WE’VE GOT IT COVERED - NOBODY DOES IT BETTER”
Previous Clients Include:
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With the opening day for pubs approaching closer and closer, we can almost taste the excitement felt by many to go back to beer gardens with their friends. In my experience of events and hospitality, we will see some people flood back, craving to get their summer Aperol spritz, but others will be more cautious. But if sufficient social distancing measures are in place and safety is prioritised, how can we encourage those more cautious customers to return? Holding an outdoor function creates an incentive for customers to attend and spend. Having outside space is an enormous advantage right now, as we know the infection rates significantly reduce outside. So how can you safely use your outdoor space for social events over the next few months?
BEER FESTIVALS Providing you have the right contacts to obtain traders, a beer festival is a great way to draw in customers. The weather need not be an issue; gazebos will solve that problem. A socially distanced beer festival will look different from usual, a reoccurring theme across all areas of hospitality. Consider asking customers to order from their tables rather than queuing for a drink to manage social distancing.
MUSIC
It’s been months since anyone has seen music live. Many people are absolutely gutted that all of their festivals, gigs and open nights have been cancelled or rescheduled. Creating a mini socially distanced festival using your outdoor space could be a great way to entice music fans. Plus, it’s been so long since musicians have had any live jobs, they’ll jump at the change to play again.
OUTDOOR FILM NIGHTS Projector screens, blankets, warm drinks and food. Doesn’t that sound cosy? An abundance of outdoor cinemas are opening, but some people are concerned about being in such large groups of people. Smaller films nights will make those people feel more comfortable. The equipment is easy to come by, so tells guests to bring blankets, and make sure you have the hot chocolates ready.
BINGO Bingo is no longer just for pensioners. Since lockdown began, we’ve seen all ages suddenly take up bingo. With the addition of drag queen callers and attractive prizes, bingo can be an entertaining event. Again, the equipment isn’t difficult to come by; there are many callers online. Plus, as this is an activity which takes place seated, it’s easier to keep people apart.
SILENT DISCO Clubs and bars will be closed for some time, so why not bring a safe version of this to your outdoor space? If you can find a suitable way of sectioning off your space so customers can be socially distanced, this is a great
option. Silent disco kits are easy to come by and can be hired for a small cost.
WEDDINGS Many couples have cancelled weddings due to COVID, and are therefor getting married with fewer family and friends around. It isn’t currently legal to get married outside in the UK, but you can offer your outside space as a place to celebrate a couple’s wedding with their family and friends safely.
FOODFEST Again focussing on the elements people have lacked over the past few months, many are craving restaurant meals. With smart but straightforward technology such as QR codes, ordering food from a variety of different vendors while remaining safe is easy. Consider theming your food fest to a particular cuisine, maybe you have an Asian food-themed day and invite street food vendors from your local area. Owners and managers have the difficult task of managing alcohol intake, knowing that social distancing and safety measures are likely to slip as people have more to drink. Tokens or limits should be considered, with managers using their discretion on safe contact. With all of these suggestions, it’s paramount that the marketing of such events is right. The hospitality industry has a huge challenge ahead to shift the attitudes of customers, as many people will still be concerned about safety. By addressing those concerns from the forefront, we can make customers feel comfortable in the knowledge that social distancing has been adhered to, and their safety is the paramount concern. For more information, pase contact Rebecca Brennan-Brown LTD Website: www.byrbb.com Instagram: https://www.instagram.com/byrebeccabrennanbrown
Garden Furniture In Stock Now! Capitalise On Your Outside Space In these troubled times, many of you will be looking for garden furniture to enable you to spread out more outside, to meet Government requirements re social distancing. Look no further than LeisureBench Ltd. for quality commercial grade outdoor products. We have a huge range in stock now, thanks to our 50,000 sq. ft. of storage space. We have A Frame and round picnic tables, that includes heavy duty pressure treated designs, benches, parasols, chairs, tables, dining sets, Rattan furniture and much much more. You are sure to find something that suits your requirements. Make sure you order now while stocks last and take advantage of our trade only volume
discounts. Any purchase over £500 will save you 5% off our trade prices, £1000 plus orders, 10% off and £1500 plus orders will save you a massive 15% off. On top of that readers of this magazine can claim an extra 5% off selected products, by using the discount code CATERER19 when ordering on our web site at the check out. LeisureBench Ltd offer a speedy delivery throughout the UK. To view our full range of outdoor furniture, visit our website at www.leisurebench.co.uk. You can also contact our dedicated sales team by emailing sales@leisurebench.co.uk or by telephoning 01949 862920.
with a Broadview Shading Solution
A common source of lost revenue for pubs, cafés and restaurants, even without the covid-19 social distancing rules, is under-utilised outside space. Installing a retractable awning or louvred roof pergola is the simplest and easiest way to create a sheltered area that boosts your establishment’s capacity all year round, come rain or shine. This means your customers will be able to enjoy a delicious dinner or their favourite tipple in style and socially distanced safety no matter what the ever-changing British weather is up to. Not only will outside shading
allow you to safely serve as many people as possible while social distancing is in effect, but also long into the future when coronavirus is a distant memory, so it's an almost guaranteed return on your investment. With a range of shading solutions available, from stylish awnings perfect for patio areas to impressive louvred roof outdoor structures that provide the ultimate in flexible dining space, you’re sure to find the perfect fit for your business’s needs at Broadview Outdoor Shading. To learn more and to book your free design consultation, get in touch with Broadview today
Outdoor Spaces
Café Culture - Pavement Profit We are an independent supplier serving the outdoor restaurant trade with supplies for outdoor seating areas. We have some large clients including Gondola group along with many smaller cafe bars, restaurants and public houses.
made menu holders, waiter stations and planters all to you requirement. If we can help you do drop a line to sales@cafeculture.biz
We design and manufacturer our own windbreaks and use the best materials available. For anyone looking long term that saves you money as you won’t be replacing cheap internet imports next season. It’s one area where it doesn’t pay to buy budget as the continual bumps and scrapes outdoor goods receive combined with the harsh British climate really needs something tough enough for the job. We also supply Markilux awning which are some of the best made in the industry and Uhlmann parasols another top rated German brand. Bespoke goods are also a speciality with custom
EcoTensil Launches Plastic-Free Paperboard Utensils Across Europe European-based team, and distribution centre in Rotterdam. The award-winning multi-functional EcoTensil utensils have a more pleasing “mouth-feel” than wooden spoons and forks. The sturdy EcoSpoon® is formed with one simple “bend to touch dotsTM” fold. EcoTensil has designed its current product line for single-serve packaging, foodservice and sampling applications and supplies its utensils formatted ready to fit into existing packaging. EcoTensil announces the European launch of its plastic-free single-use cutlery. The range of folding multifunctional paper utensils was developed to replace small plastic spoons in food packaging. The range is available to order through EcoTensil.eu. Addressing the upcoming EU ban on single-use plastics, California-based EcoTensil brings its trusted sustainable paperboard solutions through its
All EcoTensil products are made from materials from well-managed FSC®-certified forests* and use 50-80% less material than plastic, bio-plastic or wood cutlery. . The GreenDot© line is made from a similar material to a coffee cup, but fully compostable, recyclable and contains no plastic. There is no taste, after taste, dissolving of the coating in one's mouth, or falling apart after a few bites. Order online at www.EcoTensil.eu
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Capricorn Contract Furnishings Capricorn Contract Furnishings are now firmly established as one of the country's largest stockist and supplier of quality contract furnishings to cafes, bars, restaurants, pubs, clubs and hotels. Capricorn are based in a 40, 000 square feet showroom and distribution warehouse on the outskirts of Exeter in Devon. From within the distribution area we are able to offer a next day delivery service on thousands of products including tables , chairs , stools
and lounge furniture. Customers are encouraged to visit our large showroom to view an extensive range of furniture ideally suited for the leisure market. Here you can relax and let Capricorn help and advise you with your requirements. Opening hours for the showroom are Monday to Friday, 9am to 5pm. For more information or a Capricorn Contract Furnishings catalogue and price list contact Brian Pengelly on 01395 233 320, or visit www.ccf-ltd.uk.
Caterquip - For All Your Commercial Catering Ventilation Needs Caterquip Ventilation Ltd is proud to be celebrating its 20th Anniversary this year. The Warwick based company offers nationwide coverage for all your commercial catering needs - free site surveys, quotations & designs (CAD), quality bespoke & standard fabrications, specialist knowledge of catering ventilation systems (including input air, odour reduction (carbon filtration and ESP) and sound attenuation. Affiliated members of Constructionline, CHAS & B&ES Caterquip Ventilation have a strong hold in the marketplace often advising industry professionals on ventilations systems to a DW172 specification & BSEN:6173. They have strong relationships with all lead-
ing kitchen equipment suppliers, and they offer a kitchen design service to help you to build your ideal kitchen. Projects undertaken have included Olympic Villages, Basildon Hospital, Dock Gate 4, The Lodge at Old Hunstanton, Colleges, Schools, Hotels, Restaurants and Public Houses. Ensuring that all systems are compliant with the current guidelines whilst maintaining an efficient and dynamic facility. With extensive knowledge of manufacturing and installing ventilation systems, we can help you design the best kitchen within the space available. Call today on 01926 887167 or visit caterquipventilation.co.uk
ILF Chairs - Seating with Wider Appeal ILF have been supplying top quality indoor and outdoor chairs and tables for over the past 30 years to the hospitality market. We offer a wide selection of products to suit all tastes and as importantly, budgets! We pride ourselves outstanding personal service with the motto ' No job is ever too big or too small – it’s customer satisfaction that counts'. In this demanding Health & Safety led market place we guarantee that all our fabrics and fillings meet the exacting BS5852 Crib 5 fire reg-
ulations. The majority of our products are available in a choice of frames, colours and we can offer an extensive choice of fabrics including real Leather and Faux Leather. In addition, we also able to offer a full service on bench seating and re-upholstery. Delivery times are generally 4 weeks from order, but we can also offer a "fast track" service for certain products. Why not contact us at sales@ilfchairs.com or on 01293 783783 and find out how we can help you fulfil your seating and table needs.
Design and Refit
Engraved Table Numbers and QR Discs Facilitate Social Distancing as Pubs and Restaurants Re-Open The hospitality sector has begun to open its doors after the long lock down faced with a major challenge to maintain social distancing. Government guidelines stated that from 4th July pubs and restaurants should encourage the use of contactless ordering from tables and should adjust their service approach to minimise staff contact with customers. It’s a huge ask and one which Brunel Engraving, one of the country’s leading commercial and industrial engraving specialists, has been working on to kick start the industry. Brunel has made a substantial investment in additional state of the art engraving equipment in order to produce individually etched table numbers and QR code discs which will provide clear markings and information for the public in order to satisfy the requirement for social distancing. The individually engraved table numbers and discs will enable customers to link to Apps or menus, reducing staff contact and eliminating the requirement for hard copies of menus. “We are working hard to keep the British hospitality industry going through these difficult times and we have invested heavily in new equipment to ensure that we can
SD Screens
SD Screens is a new division of Sims Contract Furniture and our solution to support the hospitality sector in recovering from the aftermath of a global pandemic. Our aim was to manufacture a high quality, British made solution at a fraction of the price of our competitors. During lockdown we developed a range of Social Distancing screens to enable commercial premises to open their doors with ease, allow customers to return in a safe environ-
answer the increasing demand for our engraved products”, said Martyn Wright, managing director of Brunel Engraving and founder of the company. “Many pubs and restaurants have been undertaking major renovations during the lockdown period and we have assisted with their efforts to maintain social distancing by supplying table numbers, QR code discs, signage, PPE Visors and distancing floor stencils which will be used in the new public areas as businesses open their doors to the public once again.” Established over 30 years ago, Brunel Engraving is a pioneering engraving specialist which leads the way in technical innovation. The company has ISO9001 accreditation and its highly skilled team of professional engravers is trained to the highest standards in the UK. In addition to rotary engraving Brunel offers laser engraving, chemical etching, anodic print, dye sublimation print, flatbed UV print and wide format UV print. For further information please contact: Martyn Wright, Managing Director, Brunel Engraving Company Limited Tel: 01275 871720 Email: info@brunelengraving.co.uk Website: www.brunelengraving.co.uk ment with some boasting up to 95% capacity. The range is available in 2 different sizes, in 3 colourways with an optional wing to complement our well established Modular Banquette Seating range. Made from real wood, stained to your preferred choice of 3 colours and coated using a polyurethane lacquer, the screens are easy to wipe clean making turnaround time in-between covers an easy task. The screens arrive to you preassembled, all you need to do is screw on the feet and you are ready to open your doors. To order or to discuss your requirements please contact our sales team on 01945 450957, email us at sales@simscf.com or buy online at www.sdscreens.co.uk
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Create The Perfect Atmosphere With Upholstered Chairs Finding the perfect furniture to enhance your bar or restaurant’s décor couldn’t be easier with Trent Furniture’s wide choice of upholstery fabrics, chosen to complement our large selection of stylish chairs. You can select your choice of upholstery from the extensive range available on Trent’s website or on the colour match card sent with our brochure. Most customers can find exactly what they want from our large selection, but Trent’s expert in-house upholsterers are also happy to upholster furniture with fabric supplied by you. Upholstered wooden chairs combine durability and comfort
Square One Interiors
and are always a versatile choice for any hospitality setting. Trent’s classically designed Boston chair is available in a light oak, dark oak or walnut finish, with a great choice of matching fabric or leather upholstery. Alternatively, the Washington chair’s clean lines make it a smart and practical choice for any bar or restaurant. Trent’s upholstered chairs and bar stools are both stylish and cost effective. The upholstered Washington Side Chair starts at £39.90 and the upholstered Boston Side Chair is available from £46.90. See the full range of upholstered chairs at www.trentfurniture.co.uk or call us on 0116 2986 286 to find out more.
Making furniture from scratch also had its benefits, as Jamie soon found that businesses would approach him with specific needs and requirements, meaning that he was able to provide a fully bespoke service, as well as Starting out in his garden shed, Jamie never thought offering design and advice. that his new range of reclaimed furniture would become Since his humble beginnings in the garden shed, Jamie as successful as it has over the past 2 years. Having had a and the company have now history in design and furniture work with hospitality operators, design, an idea was born and he pubs, bars and hotels, as well as decided to run with it. He loved some large contract furniture the idea of a rustic looking, companies and high street industrial range which was also names. Our portfolio and workeco friendly and sustainable. He force are growing and we are soon found that a modern twist very excited to be working on was also achievable, by using some fantastic projects moving bright colours on the steel forwards, so watch this space! frames, as well as several differVisit ent wood finishes which would www.squareoneinteriors.co.uk compliment the overall design.
Brave New World
I have been really pleased to speak again to our restaurant and pub customers as they gradually begin to open their doors and entertain customers. Naturally, they all face new challenges, and we are doing our best to assist. Using candles, and in particular, oil candles, can be more useful than ever now. When number of tables and diners are reduced, candles create ambience and atmosphere on those tables that are used and help create normality. They can also be used to show which tables are available for use, so rather than remove tables, you can just
remove chairs, thereby increasing distance between people, but not making the restaurant look empty. And there are enough extra cleaning regimes required now, that you don’t need any extra mess from wax candles to be dealt with. Oil candles create no mess, and no waste. They also last for the whole of service, unlike tlights, reducing the number of times staff may need to visit a table. Many people have used the lockdown to revamp, refurb or freshen up the restaurant, so now is the perfect time to upgrade to oil candles, from as little as £2.99 each. To see our full range, and request a sample, visit www.clearcraft-catering.co.uk or call me, Mike, on 01279 731621
Design and Refit
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CFG Capabilities Inspire Customer Confidence Thousands of pubs, bars and restaurants up and down the UK have safely reopened thanks to the quick thinking and supply chain capabilities of the Contract Furniture Group (CFG). As the pandemic spread and lock down forced many to down tools, the team at CFG sprang into action to design, source and manufacture the range of PPE screens, sanitiser stations and safety signage it knew would be needed to get the hospitality sector back in business. The first few weeks of lockdown subsequently felt out of step with the rest of the country for the UK’s leading supplier of contract furniture, as CFG managing director Richard Bellamy confirms: “As most of the nation’s businesses effectively prepared to go into hibernation, we were frantically working to create products we knew would be essential to get this sector trading again. While others were forced to wind down at work, we were winding up the product development and production activity for our social
Protecting Assets
The CardsSafe® system is specifically designed to securely retain customer credit, debit and ID cards while the cardholder runs a tab or uses a service. CardsSafe® has revolutionised the way hospitality and leisure businesses manage their assets. It protects against theft and walkouts, streamlines services and reduces losses, which means it pays for itself! There are numerous benefits of using CardsSafe® for your business and over 5000 outlets in the UK agree! CardsSafe® reduce costs and losses, makes card fraud is virtually impossible and ensures that equipment is returned CardsSafe® is affordable and pays for itself! From just £9.95 (net) per unit per month + install fee, it is quick & easy to use with minimal training CardsSafe® ensures peace of mind and protects against fraud and theft CardsSafe® increases staff trust and improves the work environment CardsSafe® is easy to use and need minimal training CardsSafe® is PCI & GDPR Compliant to standards 9.6, 9.9, 12.2 and 12.6 and protects card data from identity fraud and theft
and sneeze screens. We quickly added sanitiser stations, masks, signage and various other essentials to the range, so remained in full flow. It turned out to be a good thing we moved so quickly as demand soon outstripped supply and at times it was a real challenge to keep up with orders. “With so many venues now using our PPE range to keep customers safe, we’re starting to get back to our core business of designing, fitting and furnishing pubs, bars, restaurants and hotels. Hopefully it won’t be long before the sector is buzzing again.” Contract Furniture Group has served the hospitality industry for over two decades. The size of its range and project capabilities remain unrivalled, and the firm still promises to never to beat any quote for products of the same quality. Visit www.ContractFurniture.co.uk to learn more, or call the team on 0115 965 9030 to discuss your contract furniture needs. Some of the UK’s biggest brands now rely on the CardsSafe® system when they handle customer cards, including: Young & Co.’s Brewery Hilton Hotels Foxhills Country Club Lord’s – The Home of Cricket Evans Cycles The National Portrait Gallery “Average spend is up and chargeback has virtually disappeared after we installed CardsSafe, which really puts our customers’ minds at rest.” Timothy, Young’s Bar Manager
“The CardsSafe system is great for servicing our customers who enjoy our outside areas.” Debbie, Manager and Landlady of The Deers Hut pub
Please visit the website and create your own account quickly and securely, or for more info, contact CardsSafe Customer Team. WEB: www.cardssafe.com Phone: 0845 500 1040 Email: sales@cardssafe.com
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Design and Refit
Sims - The First Port Of Call For Banquette Seating
We are a family run business with 3 generations of commercial furniture manufacturing experience. Unlike other suppliers we manufacture all our seating inhouse, no importing, no subcontracting. We have full control over every aspect from design to installation to ensure every product leaves our workshops punctually and to our reputable high quality. Proudly offering 2 versions of Banquette Seating, firstly our “Premium Made to Measure” Banquette Seating which is built to your exact design, shape and size, then installed by our professional installation team. You can have anything from floor to ceiling designs to seating that perfectly follows the
MST Auctioneers
MST AUCTIONEERS Ltd specialise in handling & auctioning a wide variety of goods. We act for Insolvency Practitioners, Receivers, Bailiffs and Solicitors as well as large PLCs. We are members of The National Association of Auctioneers and Valuers (NAVA). For the past 25 years, we've provided a unique disposal service tailored to suit, liquidators, banks, receivers as
walls in a period setting. Secondly our “Modular Banquette Seating” which is freestanding, set size units for you to mix and match to best fit your space. Manufactured and delivered to your doorstep ready for you to layout. Made to the same high standards as our premium range without setup costs, site visits and installation fees. Saving you up to 50% on competitors seating. Also, we offer a range of furnishings – tables, chair and bedroom furniture. To request a brochure or to discuss your requirement further please contact our sales team on 01945 450957 email Sales@simscf.com Web www.simscf.com well as private and corporate vendors. We carry out probate valuations and conduct complete house and commercial clearances. We have the largest Auction venue in the South of England. Our regular monthly Auctions occupy 45,000 sq.ft. of undercover space, selling over 2500 lots from 3 rostrums over two days. We have storage and removal facilities. In addition we have forklifts for machinery up to 5 tons. We also hold regular Auctions ”On Site” and "On Line" See the advert on page 40 for further details.
Drakes Bar Furniture - UK Bar Furniture Supplier
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We pride ourselves in providing the best quality items at great prices with fantastic customer service and can supply bespoke tailored made furniture such as booths, tables, seating or ‘off the peg’ items. Drakes Bar Furniture not only sell chairs, stools, tables we also design build and install all types of fixed seating, pews and booth seating for pubs, clubs, bars, restaurants and clubs. When fitting out a premise the seating is almost paramount for a successful space. Fixed seating, booth seating or banquette seating as its also called can come in variety of colours, finishes, types and styles. Below are just a few examples showing what we have done in the past. With clever planning, seating generates a great flow for customers and staff
around a pub, restaurant, cafe or club. It can be used to divide areas, create new spaces in a room and offer intimacy allowing for the perfect social meet up. The beauty of bespoke fixed seating is that we can make the most of and take advantage of your space and features. We can come to your venue and measure up, give you advice and show you examples of our past work, finishes, types and styles. We have a wide range of Bar Furniture, including tables, stools, chairs, outdoor beer garden, fixed seating and banqueting furniture. If you require a bespoke quote either call us on 01422 839 690 or you can send us an email. See the advert below for details.
Property and Professional
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CLH Digital
Maintain a Healthy Cashflow with Boyes Turner Having an effective debt recovery system in place is a must for all businesses – Boyes Turner’s Debt recovery service has considerable experience in dealing with uncontested cases in the leisure and hospitality industry. With our expertise in the industry and including recruitment, logistics and audiovisual, the team pride themselves on offering an efficient and cost effective service on fixed standard charges. The Debt recovery service deals with the collection of all uncontested debts from
the issue of demand letters through to issuing court proceedings, obtaining judgment and enforcement thereof including insolvency proceedings. With a real understanding of the pressures, targets, and deadlines faced by credit controllers and managers with the industry slowly going back to work, our service operates as an extension to your own internal credit control team. Call today on 0118 952 7173 or email dgoddard@boyesturner.com
New Weekly Figures Analysis & Reporting Service David Hunter has been in the business for over 30 years, and with his vast amount of experience has become an expert in ensuring that businesses reach their full financial potential. For years he’s provided a bespoke Mentoring & Consultancy service to a select few, and he has always provided with that, free-of-charge weekly figures analysis and reporting … yes, weekly. David has now come up with a way of making his amazing Mentoring & Consultancy service more accessible to the wider market, and for a lower monthly fee. Instead of being charged for monthly consultancy, you can now access David’s knowledge and expertise via his already-established and very wellused weekly figures reporting system. He will send you weekly reports on how your business is doing and will
throw in FOR NO EXTRA CHARGE AT ALL, four half-day on site Mentoring & Consultancy visits per year (or two full days, depending on location). He will also always be at the end of a phone for you, or email, if you needed him, and he also has access to legal experts as well as a ‘’tried and trusted’’ Bowden Group Alliance colleague who can advise you … again FREE OF CHARGE … on how to save money on your utility bills. If you have a Pub, Restaurant or Hotel business which is facing financial or operational challenges … why not let David have a look, and help you maximise your full potential. There is no cost to David having a look at your figures, and letting you know what COULD be achieved. Call David Hunter confidentially on 07831 407984 or on 01628 487613.
The Retail Mutual Launches Business Cover Product for the Catering Industry with variable limits to include just the cover they need, and benefit from a range of additional information and support services to help them manage their business both in times of need and in times of growth.
As the hospitality sector is given the green light to reopen from 4 July, The Retail Mutual has this week announced the launch of its new business cover product, specifically tailored to the needs of the restaurant and catering trades. Having served independent retailers since 1999, The Retail Mutual is delighted to be able to open its doors to a wider range of independent businesses including restaurants, cafes, coffee shops, bakeries, and takeaways. With small business owners under intense pressure to reduce overheads and minimise risks, The Retail Mutual sets out to offer an alternative. Unlike an insurance company, as a discretionary mutual it is Memberowned and operates in the sole interests of its Member community. It is open to independents only, specialising in supporting retailers, restaurateurs and take-away owners who own and run their own independent businesses. Members can create a personalised cover plan
The service is available online at www.theretailmutual.com/catering, offering those in the hospitality sector the flexibility to obtain a quote and buy their cover outside standard office hours. Those who prefer to buy by telephone can do so via the Mutual’s UK-based Member Services Centre on 0333 2121 007. Mutual Manager, Kirsty Hampton, said, “It’s great to see businesses be able to reopen their doors after a period of closure during the coronavirus pandemic. This is a welcome boost to the hospitality market and to further support the high street, we are expanding our Open for Business campaign to include the food service industry. Expanding into the catering sector was the natural progression for the Mutual. There is huge synergy with retail and in fact many of our existing Members own multiple businesses that span both categories. We are delighted to give them the opportunity to access competitive cover for all their businesses all in one place and to welcome a new tranche of independent business owners into The Retail Mutual’s Member community.” See the advert on this page for further details.
For Sale: Licensed Coffee House and Tea Garden Commercial property specialists Stonesmith, are delighted to be marketing the sale of Selleys Coffee Shop - a popular and well-regarded character licensed café, coffee house and tea garden in Sidmouth. The business was established 30 years ago, and has been owned and operated by our clients for the last 7 years. Presented in excellent order throughout, the business offers potential for incoming operators to purchase an attractive, easy to run and sought-after catering business with an excellent reputation with both locals and visitors alike. The premises are quite unique, forming part of a courtyard development of retail units, from which spinoff trade is derived. Libra Court is situated in a lucrative town centre trading position, just off the main seafront and the main shopping thoroughfare of Fore Street. The business, which is pur-
posefully fitted, briefly comprises: - Main Coffee Shop/Tea Room Seating Area seating 14 customers, Customer Servery, Kitchen, Separate Wash Up Room and a Customer Cloakroom. Enclosed Courtyard Seating Area providing al fresco seating for 32 customers, with electrically operated canopy and heat lamps, enabling customers to sit outside year-round. Selleys also offers potential for incoming operators to develop their own style of trade, to suit their own personal requirements, taking advantage of this desirable catering business in this extremely popular East Devon coastal town. With solid levels of trade and profits, there is genuine potential to increase all aspects of the trade still further. The leasehold business is on the market for an asking price of £39,950. Full property details are available on our website: www.stonesmith.co.uk and viewings arranged by calling 01392 201262.
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Property and Professional
For Sale: Well-Established Traditional Tea-Room
Commercial property specialists Stonesmith, are delighted to be marketing the sale of this thriving and well-regarded day time only traditional tea-room. The Singing Kettle is set within a charming character filled Grade II listed property. The business offers potential for incoming operators to purchase an attractive and highly sought-after business with a successful trade from both locals and visitors alike. The premises retain period original features including heavily beamed ceilings and is presented to a high standard throughout. They briefly comprise of: Main Tea Room Seating Area comfortably seating 30 customers; Customer Servery and Preparation Area and Kitchen Area; Well-presented and spacious Living Accommodation offering 2 Double Bedrooms (1 with Ensuite Shower Room), attractive Sitting Room with feature vaulted ceiling, spacious Kitchen and separate Family Bathroom.
town centre trading position in the very heart of Dartmouth, which is one of the prettiest and possibly most visited and photographed of all of the South Hams towns.
The Singing Kettle offers a traditional and popular menu to include breakfast, morning coffees, lunches, afternoon teas, to include the popular Devon cream tea, together with a selection of hot and cold beverages. The business trades daytime hours only for around 42 weeks of the year in order to suit our client’s lifestyle requirements. For anyone looking to relocate to the West Country, this could be the perfect opportunity to run a profitable catering business, with a comfortable home in a much sought-after estuary town. The leasehold business is on the market for an asking price of £79,950. Full property details are available on our website: www.stonesmith.co.uk and viewings arranged by calling 01392 201262.
The Singing Kettle occupies a prime
Phoenix Specialist Risk Solutions Much like the mythological bird, Phoenix Specialist Risk Solutions was born from the ashes of an industry which has grown tired and disassociated from the people it is designed to protect. Phoenix is built to be different, our main focus is you. We have built our business with care at the core of everything we do. We strive to offer a quality personalised service which is tailored to each individual’s needs — we listen to you, get to know you and aim to support you every step of the way. Your business is in most cases the biggest risk and the biggest asset you will ever have from the initial days of worrying about business levels and cash flow through to staff and HR issues and then back to business levels and cash flow, a revolving cycle. Within your business you will also have your trusted partners,
your accountants and bankers, do you include your insurance broker? If not why not? Commercial insurance should not just be about the lowest possible price, it should be with someone you can work with and trust, someone flexible to the changes your business faces and someone who can advise you of which covers you may like to consider and not just the ones which you are legal required to have. Does your business description on your policy actually match your business, are your sums insured reviewed and adequate, do you have seasonal stock increases? Have you declared the accurate turnover and wageroll? We work with you to help you establish and maintain an insurance program which meets your needs and provides the best value for money. See the website on the facing page or visit www.phoenixsrs.co.uk
T H E W E S T C O U N T RY S P E C I A L I S T S
TAUNTON, SOMERSET
SIDMOUTH, EAST DEVON
SIDMOUTH, EAST DEVON
DARTMOUTH, SOUTH HAMS
TAUNTON, SOMERSET
EXETER, DEVON
Attractive & Well Regarded Licensed Cafe & Restaurant Trading on a Predominately Day Time Only Basis Main Restaurant 45+ & Al Fresco Seating For 32 Impressive Town Centre Business Must Be Viewed
Wonderful Day Time Only Coffee House & Tea Garden Seating Throughout For 46+ Customers Prime Position Close To The Sea Front Solid Trade Levels and Impressive Profits Excellent Catering Opportunity With Low Overheads
Well Presented Free Of Tie Village Inn Prime and Prominent Landmark Trading Position Bar Area (13+), Lounge Bar & Restaurant (46+) Large Owners 6 Bedroom Accommodation Commercial Catering Kitchen & Ancillary Facilities
Traditional Tea Room With Accommodation Much Sought After Estuary Town Well Presented With 30 Covers & Outside Seating Spacious 2 Bed Owner's Accommodation Day Time Only, 9-10 Months Of The Year Award Winning & Lucrative Business
Stunning Waterside Licensed Restaurant Impressive Sales Of £540,410 Net Of VAT Refurbished Restaurant Areas Seating 74 Customers External Seating for 30, Well Appointed Kitchens Outstanding Town Centre Opportunity
Stunning & Award Winning City Centre Gin Bar Furnished To An Exceptionally High Standard Exceptionally Profitable With Impressive Sales Customer Seating Areas For 50+ First Class Business In A Prime Location Run Under Full Management
LH £79,950
LH £95,000
LH £35,000
2040
LH £39,950
2114
LH £49,950
4756
2113
2115
LH £95,000
4787
DARTMOOR, DEVON
EXE VALLEY, MID DEVON
DEVON/CORNWALL BORDERS
DEVON/SOMERSET BORDERS
NORTH DEVON
DORSET VILLAGE
Substantial & Impressive Moorland Village Inn Bar (28+), Lounge & Restaurant (52), Beer Garden 4 High Quality Letting Bedrooms Stunning 4 Bedroom Family Accommodation Impressive Levels Of Trade & Profits
Substantial Detached Country Hotel & Restaurant 10 Ensuite Letting Rooms Lounge with Bar (16), Dining Room (22) 2 Bedroom Owner's Accommodation Set in 2 Acres with Tremendous Potential
Immaculate Detached Village Guest House 5 Quality Ensuite Letting Bedrooms Superior 2 Bedroom Owner’s Accommodation Commercial Kitchens, Car Park & Gardens Profitable Lifestyle B & B Business
Substantial & Impressive Detached Hotel 7 Letting Rooms And A 3 Bedroom Suite Lounge Bar, Breakfast/Dining Room Superior 4 Bedroom Owner's Accommodation Gardens, 5 Electric Hook Ups, Parking Huge Potential To Develop All Aspects
Stunning Detached Thatched Country Inn Character Bar (30+), Restaurant & Dining Areas (55) 4 Letting Bedrooms & 3 Bed Owner’s Accommodation Grounds Of 1½ Acres, Gardens (62) Car Park & Lake Impressive Levels Of Trade & Profits
Substantial Well Presented Character Inn Located In Highly Sought After Dorset Village Bar/Dining Area (50+) & Restaurant (32) 4 Stunning Letting Rooms & 3 Bed Owner’s Home Set In Over ¾ Acre With Car Parking & Gardens
FH £495,000
4789
FH £575,000
6002
FH £650,000
6004
FH £695,000
THINKING OF SELLING? CONTACT STONESMITH FOR A FREE VALUATION
6003
FH £695,000
4783
FH £725,000
4798
01392 201262 www.stonesmith.co.uk