Issue 21
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Majority of Britons Support Extending Eat Out to Help Out
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Over three quarters of the British public support an extension of government’s the Eat Out to Help Out scheme, which is set to end on Monday August 31. So far least £336m has already been claimed across 84,000 outlets taking part, with diners getting an average of £5.25 off their bill. In a new YouGov survey 59% of the public support extending the program for another month, including 77% of those who made use of the discounted offer over the course of August, and even those who didn’t are in favour by 43% to 28%. Overall, just 21% of Brits oppose extending the scheme. YouGov research manager Matt Smith said “as the scheme draws to a close many businesses will be
wondering if the high number of bookings they’ve enjoyed will continue after August. Many businesses have been vocal about the need to extend the scheme to the whole of September.” “Currently support for an extension stands at 6 in 10 Brits, rising to more than three quarters for those who abuse the scheme. Even those who have not use the scheme support an extension by 43% to 28%”. The proposal has cross party support, with 59-62% of Conservative, Labour and Lib Dem voters all giving it their backing. With the scheme finishing on Monday, the results showed that 46% of Britons had benefited from a discounted dinner.
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One in six Britons used the scheme once (17%), and another one in ten used it twice (10%). The remaining 19% had three or more cut-price meals. According to the survey half of those who made use of the scheme in August say that they will eat out as often as they did (once Eat Out to Help Out is over, another 43% say they will eat out less .On a national level, this means that half of all Britons (50%) will either eat out less than they did in August or not at all. The survey also revealed that many in the restaurant industry are concerned that sales will slip once again and are calling on the government to extend the scheme.
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CLH Digital
Editor's Viewpoint
Issue 21
Eat Out to Help Out A Success - So Prime Minister and Chancellor Rishi - EXTEND IT! EDITOR
Peter Adams
Although it is not quite over yet, we are approaching the end of British summer time. It can often be a bit of a “dead zone” before the sectors next busy period, Christmas, with the exception of Halloween which has taken off in recent years and is a great boost to an otherwise quiet period.
This makes the sector’s call for an extension of the Eat Out to Help Out scheme as crucial as it possibly can be. I started out in hospitality in the early 1980s. I worked for a couple of well-known hotel chains, two well-known steakhouse chains and then my own wine bar restaurant in Bournemouth for 8 years. After which I joined a publishing company and was fortunate enough to have a boss who believed in me, and who supported me in what was then training for a new career in publishing! Since the mid-90s I have worked in hospitality publishing and have never in all the years in hospitality and on trade operations, and publishing, seen an initiative so successful as the Chancellor’s Eat Out to Help Out scheme. I think our front page story says it all. The public are overwhelmingly behind an extension as, of course, is the trade itself who have been calling for an extension in recent weeks. Up until Wednesday, 19 August an estimated 64 million meals had been sold, at a cost to the Treasury of £336 million. Bear in mind the Treasury had set aside £500 million to support the scheme so it is an accurate estimate by
them. But, as previously stated, if one takes into account the amount of VAT that has been raised in the not only on food and non-alcoholic drinks but also on duty for alcoholic drinks, plus PAYE for the staff working in the hospitality sector and the supply chain and I am pretty confident the scheme will come somewhere close to paying for itself. But, more importantly, the scheme has put a great deal of cheer back into the country. After 5 months of lockdown, the coronavirus pandemic, social distancing, the devastating effect on the economy we badly needed a boost to our spirits and the government’s EOTHO has been just that. It is great to see many businesses within the industry taking it upon themselves to extend scheme. But they really should not have to resort to that. I see no reason not to extend it into September, and then bring it back for Christmas, which we called for several weeks ago. The success of the scheme is also, in my opinion, an opportunity to reform our ludicrous duty on alcohol in the on-trade. They are crippling the sector and have done for years. The price of alcohol year is over 40% higher than the current EU average. Many wet led pubs will not have benefited much if at all from EOTHO, and the Chancellor really does need to address this imbalance. I remember an article I saw this time last year published by the Social Market Foundation (SMF) which proposed a new “Pub Relief” scheme allowing pubs to claim relief on alcohol excise duty, enabling pubs to cut prices shifting the focus of alcohol duty to the off-trade. At the time EU directives meant that such a Pub Relief was not possible. The irony overwhelmed since many of the EU countries have
alcohol duties up to 10 times less then we currently have. However, we are on course to leave this year, so that restriction is off the table. The SMF report reveal that a reformed duty regime that would raise the same amount of revenue as is the case at present – about £12bn per year. The Chancellor has, I am very pleased to say, demonstrated that he is not afraid to make bold decisions. Extending the Eat Out to Help Out scheme and at the same time reforming alcohol duty in the on trade will breathe not only new life into the sector, but also the country, - Eat Out to Help Out this month has proved that! Once again I would be most interested in your comments so please feel free to email me at edit@catererlicensee.com Just to remind you if you haven’t already signed up the Eat Out to Help Out scheme is in full flow. Further details of the scheme can be found at www.gov.uk/guidance/get-a-discountwith-the-eat-out-to-help-out-scheme Download the posters and display them everywhere, get them on your website and social media, let everyone know that you are part of the scheme. Once again we have some of the industry’s leading lights forward/experts to give an insight on not only the crisis itself but also to advise with guidance and best practice on how to help you through this crisis and get ready to trade and prepare for a Staycation stampede!
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EDITOR Peter Adams
SALES EXECUTIVES David Bartlett Guy Stephenson
PRODUCTION & DESIGN Matthew Noades
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Majority of Britons Support Extending Eat Out to Help Out Issue 21
(...CONTINUED FROM FRONT COVER)
the delicious food on offer.”
Some operators are taking it upon themselves and are extending scheme at their own expense. Oakman Inns, which manages 28 pubs and restaurants across the Midlands and Home Counties, has taken the decision to continue to offer 50% off, up to a maximum of £10 per person, on all food and soft drinks consumed on the premises between Monday and Wednesday in September. The company said its sites were often fully booked during the first two weeks of the scheme, with many of the customers making their first visit to one of its venues.
UKHospitality CEO Kate Nicholls has labelled the scheme a “lifesaver”. In a TV interview earlier this week she said ”boosting confidence, boosting footfall has been the most significant thing the scheme has done. Over the course of the 3 to 4 weeks so far, we’ve seen 2 in 5 of those who have come back out have been first-time users, and 70% said it was the scheme which has brought them out,. They needed it to build their confidence and now they feel they can turn, not just to restaurants, pubs and bars, but also the high street and they are more comfortable about returning on public transport too, which is critical for getting the economy moving.”
Q Hotels have said that the initiative has been an massive success and are extending the scheme between September 1 and November 30 . Group Chief Executive of QHotels, Richard Moore, said: “The Eat Out to Help Out initiative has been a massive success across our hotels and the country. We have seen a 113 per cent year-on-year increase in our seasonal afternoon offer alone and we want to encourage people to keep eating out to keep the industry thriving and recovering from the period of forced closure. “The decision to extend the scheme was an easy one as it benefits everyone involved. It will not only make visitor’s staycations cheaper with less money spent on food and drink, but it will also keep enticing people to eat at our superb selection of restaurants across our hotels and enjoy
Emma McClarkin, Chief Executive of the British Beer & Pub Association, said: “The Government should definitely repeat the Eat Out to Help Out Scheme. “It has provided a much-needed boost to sales in the early week for some of our sector as it tries to recover. That boost to the pub and wider hospitality sector – amongst the largest employers in the UK – is much needed and will help secure jobs and build consumer confidence. “Repeating the scheme, particularly as we approach quieter months for trade, would be a significant help. “However, it still remains the case that ‘wet led’ pubs – those who pre-
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dominantly just serve drinks and bar snacks – don’t benefit from the Scheme and so still need further support from the Government elsewhere. With the upcoming Autumn Budget and Alcohol Duty Review, as well as the Business Rates Review, this should be in the form of significant cuts to Beer Duty and Business Rates.” Tsewang Wangkang, CEO and co-founder of Embargo said: “Even though it's only lasted a month, the Eat Out to Help Out scheme has done its job. It has helped to breathe life back into the hospitality sector and stimulate its gradual recovery. And I think it's safe to say Rishi Sunak will have won a lot of fans with both consumers and businesses in the process. “That said, the scheme was not designed to be a miracle cure. Eat Out to Help Out was just an initial push to get customers back into pubs, bars and restaurants. However, it's crucial now these venues can encourage customers to return beyond the scheme - this will only be possible if hospitality businesses have the right tools in place to get to know their customers and communicate with them. “Restaurants, coffee shops and bars cannot afford to be complacent anymore or become reliant on state support. They must commit to reviewing and updating their current methods of identifying and nurturing regular customers. Only then, will they be able to secure a steady stream of revenue and safeguard their recovery post-COVID-19.”
Over 64 Million Meals Claimed for as EOTHO Enters Final Week More than 64 million meals have been enjoyed by diners across the country since the launch of the government’s Eat Out to Help Out discount scheme.
This continues the upward trend in the scheme’s popularity, with 10.5 million meals claimed for in the first week, growing to a total of 35 million meals in the second. Data from OpenTable shows that during Eat Out to Help Out’s third week the number of customers at UK restaurants was 61% higher than the same days last year on average for Monday to Wednesday. The average level across Monday to Wednesday in the first and second week were 12% and 41% respectively. The data also shows that the number of customers at UK restaurants
was up 17% compared to the same week in 2019.
A total of 87,000 claims have been made by many of the signed-up businesses and there have been over 34 million searches on Eat Out to Help Out’s restaurant finder from 13 million unique users. Chancellor of the Exchequer Rishi Sunak said: "These figures continue to show that Brits are backing hospitality – with more than 64 million meals discounted so far, that’s equivalent to nearly every person in the country dining out to protect jobs. "This scheme has reminded us how much we love to dine out, and in doing so, how this is helping to protect the jobs of nearly 2 million people who work in hospitality. "I am urging everyone, where they can, to continue to safely enjoy a meal while the scheme remains open." There are now 84,000 sign-ups from restaurants for the scheme, which closes on 31 August. The Eat Out to Help Out scheme aims to help protect the jobs of the hospitality industry’s 1.8 million employees by encouraging people to safely return to their local restaurants, cafes and pubs where social-distancing rules allow.
Around 80% of hospitality firms stopped trading in April, with 1.4 million workers furloughed, the highest of any sector. David Page, Chairman of Fulham Shore (Franco Manca/The Real Greek) said: "The Government’s furlough scheme underpinned our effort to save as many jobs as possible at Franco Manca and The Real Greek.
"This innovative policy was then followed by the Eat Out to Help Out scheme. "Eat Out to Help Out immediately increased our restaurant customer numbers by over 50%, thus enabling us to get all our staff back to work. In fact, we are now creating new jobs by hiring and training more people as fast as we can! Andy Laurillard, CEO, Giggling Squid said: "Rishi’s dishes have been a massive hit with customers and our staff. The tremendous success of the August scheme, combined with the temporary VAT reduction and fantastic support from our landlord community have made the difference between failure and survival of our business. "As a result of the Eat Out to Help Out scheme we have managed to avoid making any redundancies and we no longer have any of our 950 staff on furlough."
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CLH Digital
Issue 21
Key Considerations When Overhauling Your Customer Loyalty Scheme By Frederick Szydlowski, CMO and co-founder, Embargo (www.embargoapp.com) stand. From employees’ perspective, a simple system will be easier to explain to customers, ensuring more people sign up. What’s more, a scheme without complex on-boarding and rules will make it more convenient for customers to claim their rewards, thereby encouraging repeat use. There are plenty of schemes to choose from. For example, membership programmes can be effective in encouraging customer loyalty. Signing up as a member to a bar, restaurant or café allows customers to enjoy personalised treatment, such as exclusive discounts, dishes and even events, which are not available to non-members.
The hospitality sector has historically taken a curious approach to customer loyalty. Despite repeat business from loyal customers being the lifeblood of this industry, many establishments have historically been very poor at identifying, incentivising and rewarding such individuals. A recent poll from YouGov revealed that 47% of UK consumers are more likely to spend with a brand of whose loyalty scheme they are a part of. However, the majority of hospitality businesses still seem to struggle with developing and implementing an effective loyalty scheme; instead relying on outdated, flawed systems such as front of house staff manually identifying ‘regulars’, or paper loyalty cards enticing people to come back. However, with the sector reporting losses of almost £30 billion during the lockdown period, bars, restaurants and coffee shops are now realising that there is no room for complacency when it comes to customer loyalty. Indeed, for many businesses, building a base of loyal regulars could be the key to their survival in the months ahead. The question, then, is where do they begin?
KEEP IT SIMPLE First and foremost, businesses must identify which type of loyalty program best suits their needs. As a rule of thumb, the simplicity of a system should be the deciding factor; restaurants, bars and coffee shops must choose a scheme that is easy for both customers and staff to under-
Alternatively, points-based systems are equally popular. These schemes offer customers the opportunity to collect points for every time they make a purchase at a certain venue. The points all add up to offer rewards; these can range from a complimentary cup of coffee to a bottle of champagne. Each system has its own merits, and each will naturally be better suited to one hospitality business over another. The key to encouraging customers to use them, however, lies in how they impact the overall customer experience.
MEETING THE NEED FOR CONVENIENCE Of course, the friendliness of staff, quality of produce and ambiance of a venue all remain vital components in encouraging customer loyalty. However, it is becoming increasingly clear that the role of digital customer loyalty schemes is growing. In fact, a recent study revealed that 59% of 25 to 34 year olds believe their customer experience would be enhanced if brands offered some form of digital loyalty scheme. Why is this the case? Put simply, digital loyalty schemes are much more convenient for the modern consumer. Rather than using a physical card, which can easily be damaged or lost, or signing up to a generic mailing list, which can result in a torrent of spam; digital schemes can be easily accessed by logging onto a website, or better still, via an app. The rewards are much easier to access and redeem. Digital loyalty systems, such as apps, also make it far easier for consumers to track their rewards and offers. For example, a loyalty app may provide useful pop-up reminders to users that one more visit to their
local coffee shop will mean they are entitled to a free cup of coffee, gently encouraging repeat custom. Such reminders will gradually encourage loyalty without inconveniencing the customer.
THE PERSONALISED EXPERIENCE However, it is not just about convenience. Digital programmes enable hospitality businesses to provide a unique experience and communication for each individual customer. And indeed, a personalised experience is becoming increasingly important to consumers, with 62% of consumers willing to recommend a brand that offered them a tailored service. A digital and mobile presence will allow hospitality businesses to gather invaluable data analytics about their customers and enable them to create a personalised experience. Contactless loyalty apps can link up to the venue’s customer relationship management (CRM), to help venues better understand customer behaviours and use that information to communicate to key consumers instead of mass advertisement.. This way businesses will be able to realise when a group of regulars stop returning and, rather than spamming them with generic information, provide those customers with a special reward to invite them back. For the customer, loyalty schemes must be easy to use, and they must actually deliver rewards sthat appeal. For the business, the scheme must provide genuine insight that can inform a better marketing strategy, rather than relying on more clumsy or costly approaches. Ultimately, if implemented correctly, loyalty systems are incredibly valuable to hospitality businesses. The key is to keep the system simple. The simpler the system, the easier it will be to implement into long-term strategies and improve the customer experience. This will, in turn, enable restaurants, bars and coffee shops to create a tailored experience for individual consumers, thereby creating a loyal and valued (not to mention valuable) customer-base. Frederick Szydlowski is the co-founder and CMO of Embargo, a loyalty platform that allows restaurants, bars, and coffee shops to recognise and reward their customers through the use of pioneering technology. Launched in 2017, Embargo is helping hospitality businesses embrace digital transformation by connecting them directly with their customers delivering bespoke loyalty rewards and enabling communication.
Catering Businesses Join Forces To Launch Support Platform For Former Employees More than 20 leading companies and individuals from the food service sector have joined forces to launch ‘Food Service Circle’ (FSC) - www.foodservicecircle.com - a platform aiming to offer support to those affected by the economic fallout of the COVID-19 pandemic. With reduced building occupancy a major concern for businesses, approximately 20% of the workforce are expected to be made redundant or face significantly reduced hours. As a result, the industry has come together to create a support network to allow them to stay connected, and continue to develop their skills and knowledge as they seek new employment. FSC will act as a one-stop shop for all former team members; offering free training, counsel, advice and job opportunities. Every week, the platform will house webinars and guidance for those seeking employment, with topics including CV writing, how to make the most of social media, the latest health and safety developments, and how to search for the right role. Leaders from each of the companies involved will also host insight sessions to update job seekers on the latest developments within their own business and the wider sector. The food service sector is a major contributor to the hospitality sector, and the wider UK economy. According to the latest UKHospitality Food Service Management Market Report published in 2019, the UK’s FSM sector had a collective turnover of £10.9billion, employing more than 293,000.
contract catering businesses from across the foodservice sector regularly meet to discuss issues affecting the industry. During the COVID-19 crisis, these businesses have worked closely to feed into UKHospitality’s guidance to Government. The companies involved in FSC include: ABM Catering, Amadeus, Aramark, Artizian, Bartlett Mitchell, BaxterStorey, Blue Apple, Celtic Catering, Churchill, CH&Co, Compass Group, Elior, Genuine Dining Co, Graysons, Harrison, Houston and Hawkes, Lexington, OCS, Sodexo, Susa Comms and Vacherin. Wendy Bartlett, founder of Bartlett Mitchell and board member of UKHospitality, said: “It has been heart-breaking to see how the pandemic has impacted some of the incredibly talented and loyal team members across all of our organisations. “We all have a real sense of duty to the people who have worked so hard to make our businesses the successes they have been, that’s why it was important for all of us to create this cohesive support network. I must credit my competitors for coming together in this crisis to support our industry.” Noel Mahony, co-chief executive, BaxterStorey, said: “As we start the process of rebuilding our businesses, it is incumbent on all of us to support those who have lost their jobs through no fault of their own. “Having witnessed the success of collaboration through UK Hospitality, it was clear to me that we should come together as a sector to deploy all of our resources to support those out of work.”
Small Brewers’ Forum Launched To Bring Independent Brands Into All Pubs The FSC collaboration is an initiative created by the UKHospitality’s Foodservice Forum, where leading
Working with the Forum of British Pubs, a group of small brewers have launched the Small Brewers’ Forum to open the way for locally brewed beers to be sold in all local pubs. The new forum is positioned as an arm of the already well-established Forum of British Pubs, and will concentrate on breaking the stronghold of the big pub owning brewers in excluding local breweries from supplying to their tenant landlords in favour of the exclusivity of their own brands. The objective of the Small Brewers’ Forum is to give a strong voice for the growing number of small local brewers who produce less than 10,000 hctl of beer a year and need strong representation to ensure a fair market to operate in. The Forum will be launching a new small brewer campaign, “Small Brewers, Fighting for Fairness” and will be using its voice to campaign initially on the
issues of Small Brewers’ Relief and access to the market.
Many small brewers feel that the Treasury’s suggested changes to Small Brewer Relief will make the job of Britain’s smaller brewers even more difficult, restricting their ability to grow and survive, as well as contributing to a restriction in consumer choice, as they already face issues in access to the pub market. Jamie Delap of Fyne Ales Farm Brewery, representing the Scottish Independent Brewers Association (SIBA) at the Scottish Parliament stated that, “ Scottish Micro-Brewers are unable to access over 90% of the Taps in Pubs/Bars in Scotland. Bearing in mind Scotland has a greater percentage of free trade pubs, (64%*) than in England and Wales (43%*) this statement highlights a big issue facing Britain’s small brewers!”.
Operators Toast Eat Out to Help Out Success Issue 21
The government’s Eat Out to Help Out scheme has seen a surge in demand as millions of consumers flock to pubs and restaurants to take advantage.
have been helped by good weather, but as schools go back and the sun disappears, we need to maintain the momentum and extending the scheme could really help.”
While the country continues to recover slowly, hospitality is celebrating the initial success of the Chancellor’s Eat Out to Help Out scheme, which sees consumers save up to £10 per person, Monday to Wednesday during August. More than 85,000 outlets have registered for the scheme, and HM Treasury figures show businesses have claimed over 35 million discounted Eat Out to Help Out meals. Brakes has seen Sunday for Monday orders rise by more than 150% when compared to the end of lock-down.
Brakes also notes some customers who didn’t initially reopen early in the week, racing to do so once they realised how ready consumers were to eat out to help out. The wholesaler has seen hundreds of pubs and restaurants take advantage of a ‘Get Back to Business’ package which has a mix of product, financial and operation support mechanisms as they gear up to reopen.
Hugo Mahoney, CEO at Brakes, said: “It seems that Monday has become the new Thursday for the hospitality sector and the Eat Out to Help Out scheme has been a real shot in the arm for many beleaguered businesses. It looks like this could be one of the economic success stories of the Government’s efforts to get businesses back on their feet after the pandemic. “However, while fantastic, we would urge the Chancellor to extend the scheme into September as the sector continues to recover. We
There has also been some good news outside of the Monday to Wednesday period, with pubs and restaurants servicing the ‘staycation’ market enjoying sales approaching pre-pandemic levels. Duncan Rouse, Head of Managed Operations Support at Hall & Woodhouse Ltd., said: “The South Coast has always been popular and with the uncertainty of foreign travel, we have seen lots of people flocking to the seaside. This has been helped by the excellent weather we’ve been having, which has encouraged more guests to take advantage of staycations. As a result, we are seeing some excellent trade across our estate.”
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Hugo Mahoney concluded: “While there are undoubtedly some great success stories across the country, there is no doubt that many operators continue to struggle. We are grateful to the Chancellor for what he’s done so far, but unfortunately, more still needs to be done. We hope HM Treasury is considering extending both the Eat Out to Help Out scheme, and the VAT cut for hospitality businesses, currently set to expire in January 2021. “Additionally, we have seen what a lifeline to hospitality businesses the Government’s Job Retention Scheme proved to be. As the scheme tapers down it will create new cashflow difficulties, making it increasingly difficult for hospitality businesses to retain their talented staff. In a sector representing 10% of UK employment and 5% of UK GDP, it is imperative hospitality businesses continue to receive help to get back on their feet after the unique way they’ve been impacted by the response to the Covid-19 pandemic. “The hospitality industry holds a unique place in the hearts of British consumers, but the support we’ve seen must extend beyond the summer. Otherwise even more businesses will be at risk.”
Pub’s Pop-Up Prompts Permanent Shop and Playground
A Hertfordshire pub that set up a pop-up shop when Covid-19 hit in March has now opened a permanent shop and community playground for the village, thanks to local support and Pub is The Hub. The Brewery Tap, owned and run by Elizabeth (Ebe) Bonner and her daughter Lucy, transferred the temporary pop-up shop they had established in the dining room of the pub to the permanent outbuilding adjacent to the pub at the end of June. They then unveiled the new community adventure playground in the garden soon after, providing two essential new services to support all age groups in the area. When the pubs were closed in March because of the Covid-19 pandemic, Ebe and Lucy came up with the idea of turning the dining area into a pop-up shop filled with essential goods from local suppliers. It then developed into an online and telephone grocery ordering service with more than 200 deliveries a week to those who were elderly or isolating. The success of the shop, combined with the planned closure (not Covid-related) of the nearest village store in Braughing, meant that Ebe and Lucy soon realised that a permanent village shop was a much needed service, not just for essential provisions but also, and equally important, it provided a social opportunity for all age groups across the community. With advisory support from Pub is The Hub they decided to replace
two old sheds behind the kitchen with a new purpose-made shop unit. Pub is The Hub provided a grant and they received additional funding from the Parish Council; investment through an online Crowdfunding project with support from the Hertfordshire LEP, as well as adding their own investment. Ebe Bonner said: “We bought the only remaining pub in our small, rural village in December 2018 and quickly turned it round to provide a hub for our community, as well as putting it on the map as a destination pub. Pre-Covid, we hosted a monthly book club, knit and stitch group and breakfast on Friday mornings for school Mums that turned into an impromptu toddler group. We were fully booked for Mothering Sunday and then Covid-19 struck. “When we opened the pop-up shop, customers were delighted to have somewhere they could go that provided a safe environment that friendly and accessible. We attracted custom from not only all the local villages but towns too. We are enormously grateful to Pub is The Hub for the faith they have shown in our project that has inspired support from our parish council and local people.” Jeremy English, from Pub is The Hub commented: “The community spirit already whipped up by Ebe and Lucy in the area pre-Covid has meant that these two inspired ventures were always bound to be a success. Their pub is truly the hub for their village and we wish them well.”
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CLH Digital
Issue 21
Increasing Sustainability Within The Hospitality Sector Article supplied by S Jones (www.sjonescontainers.co.uk) the hospitality sector.
ALTERNATIVES TO BRICKS AND MORTAR WITHIN THE HOSPITALITY SECTOR There has been a major drive in recent years to help make buildings more eco-friendly, resulting in a rising trend of shipping container architecture. This new method can be simple way for hospitality businesses to make their operations greener.
COVID-19 has had a dramatic impact on businesses across all industries and the effects of the pandemic have been felt strongly within the hospitality sector. Many restaurants, bars, cafes, and other businesses within hospitality were forced to close for several months. This was necessary to comply with social distancing regulations* introduced by the UK government to help fight the spread of the virus. On a positive note, social distancing measures have had an environmental benefit and there has been a record-breaking drop in CO2 emissions**, highlighting the need for sustainability and the fact that all businesses should focus on maintaining these environmental benefits. But now that the hospitality sector is opening itself back into the world, many business owners are having to fight to stay afloat. While there are many routes they can take, they must bear in mind that there is more pressure to maintain the environmental effects of COVID-19, what with the government’s announcement of the green scheme and warnings from organisations such as National Geographic. Luckily, new, innovative trends are rippling throughout the hospitality industry, encourage greener initiatives to enhance business services. This calls for reflection on trends that were on the cusp of a major breakthrough within the sector, some of which grew in popularity throughout lockdown, such as take out and pop up restaurants. Many businesses are still relying on these services, so now is the time to reflect on what’s been done, and how we can take these latest trends one step further, while contributing towards a more sustainable world. With that in mind, here are the key ways that businesses can increase sustainability within
Investing in a shipping container business can offer several advantages. Firstly, shipping containers can be custom designed to suit your exact needs and requirements. They can also offer a cost-effective alternative to renting a commercial property. Another great benefit is that they are built from high-quality materials that are durable and long-lasting, designed to withstand wear and tear. The fact that they are so portable can also help those part of the hospitality sector, as it will also allow them to branch out to festivals, fairs, and other events where food and drink play a huge role. For example, S Jones*** recently completed a project for popular venue Beech House Club in Solihull. They were tasked with creating a quirky alfresco bar and outdoor seating area out of recycled containers. The addition has been a massive hit with customers and clearly demonstrates the benefits of hospitality brands incorporating shipping containers into their business operations. Something similar to this renovation would cost around £20k minimum. On top of this, shipping container businesses are considered extremely trendy and appeal to eco-conscious consumers. Moving your business to a recycled shipping container may help you attract a new customer base, especially given the fact that more and more consumers are looking to support green businesses.
MAKE YOUR HOSPITALITY BUSINESS MORE ENERGY-EFFICIENT Shipping containers are of course not the only method business owners can turn to when it comes to embracing new, eco-friendly ideas. Fortunately, there are dozens of simple ways for hospitality businesses to reduce their energy usage and make their daily operations more sustainable. Here are a few ideas: Hospitality businesses tend to use high amounts of electricity, particularly if they have cold storage facilities on-site. Upgrade to energy-efficient appliances - Switching to more efficient models should instantly reduce your
electricity usage and could save your business significant amounts of money in the long-run. Try and think local – the pandemic has created a surge of support for local businesses, as sadly, there are many throughout the UK which could not survive lockdown. So by showing your support for local farmers and food suppliers, not only are you helping your local community, but customers will recognise this and continue to support your business as well. Recycle your food waste - Hospitality businesses such as restaurants and cafes tend to produce large volumes of food waste. Restaurants can recycle old food by arranging regular waste collections or creating a compost bin. If you find you’re left with large amounts of unused food one day, try and come up with a new, exciting dish that can be served as a special the next day. Switch to a green energy provider - This is a simple way to make your hospitality business more sustainable. Switching is quick, simple, and could save your business almost £500 per year according to uSwitch****. Minimise plastic waste - Try to purchase stock and products that use minimal packaging. You should also encourage customers to bring their own reusable bags or offer eco-friendly alternatives to plastic carrier bags.
CONCLUSION The COVID-19 measures are starting to ease, which signals a gradual return to ‘normal’ life. This means that many hospitality businesses can open their doors to customers again. While this is an exciting time, people within the hospitality sector must adapt their services and embrace new ideas to ensure the safety and comfort of their customers. Sustainability should be a top priority for all businesses within the hospitality sector and every company should set environmental objectives. Using recycled shipping containers, switching to energy-efficiency appliances, and recycling food waste and simple ways for hospitality businesses to reduce their environmental impact and increase sustainability post-pandemic. Try incorporating some of the above ideas to make your business greener today! * "Staying alert and safe (social distancing ...." https://www.gov.uk/government/publications/staying-alert-andsafe-social-distancing. Accessed 17 Aug. 2020. **"Coronavirus set to cause largest ever annual fall in CO2 ...." 9 Apr. 2020, https://www.carbonbrief.org/analysis-coronavirus-set-to-cause-largest-ever-annual-fall-in-co2-emissions. Accessed 17 Aug. 2020. ***"Creating an Outdoor Bar For Solihull`s Beech House Pub." https://www.sjonescontainers.co.uk/case-studies/creating-an-outdoor-bar-for-solihulls-beech-house-pub/. Accessed 17 Aug. 2020. ****"Uswitch.com." https://www.uswitch.com/. Accessed 17 Aug. 2020.
Night-Time Industry Operators Launch Report in Bid to Save Sector from Collapse A consortium of leading night-time operators, including the Night Time Industries Association, (NTIA) is urging the government to save the UK’s late night sector from collapse, as the Chancellor’s furlough scheme comes to an end in October with no plans in place to grant the reopening of venues a promise of further financial support. The late night sector, which comprises nightclubs, late night bars, music venues and events spaces, has been largely forgotten by the UK government since venues were forced to close on 20 March 2020. To date, late night operators still do not have a clear reopening plan from government nor further financial assistance despite pubs being given the green light on 4 July.
• Encourage further social unrest, particularly illegal raves which have been increasing since lockdown began. In contrast to the safe and regulated space of a nightclub, these unregulated events put those who attend them in danger, waste precious emergency services time and contribute to regional outbreaks of COVID-19 • Severely limit job options for those aged 18-25. The permanent closure of these venues would be the latest blow to the age group, many of whom rely on the sector to pay higher education costs; costs which will remain the same despite switching to remote learning over the coming months as universities remain closed Michael Kill, CEO of the Night Time Industries Association, commented:
The UK late-night leisure sector contributes £66bn to UK GDP (6% of total GDP), employing 1.3m people, and the industry states that thousands of jobs are at risk as the end of the furlough scheme comes to an end.
“We have now reached a critical point. In the absence of a clear reopening strategy from government, or the promise of financial support, huge numbers of businesses within our industry are facing financial collapse and thousands of job losses.
According to data gathered by the NTIA, 60% of venues are at risk of closing in less than two months, while more than eight in 10 operators will cut one third of jobs before September.
The report we have launched today clearly shows that there is a case for the safe reopening of night- time leisure venues, including nightclubs, late night bars, live music venues and event spaces. Whilst many of these are large capacity venues, it is important to note that they already have many of the safety protocols in place to mitigate the spread of COVID-19.
The majority of late night operators have not qualified for any grants, bounceback loans, CBILS or CLBILS loans and as yet have had no help with rents. Many are under enormous pressure from landlords and banks, prioritising the payment of fixed costs in the hope that further government support will be offered. In response, the consortium has launched a report, supported by the Institute of Occupational Medicine, which examines the science behind COVID-19 and how to mitigate the spread of the virus. It calls on the government to allow for the reopening of clubs across the UK, and provides a clear roadmap for late night venues, including nightclubs, to do so safely and within government guidelines.
KEY FINDINGS • The core market for clubs and venues are amongst the lowest at risk in the hospitality sector • Clubs and venues have more mitigation control measures than retail, most pubs, restaurants, households and illegal raves • People tend to turn up for an optimum period that is typically 2 hours and as
such the capacity at any one time is well within the total capacity of the venue • Overall capacity restrictions to 75% of legal building occupancy based on regulations will ensure distancing is possible throughout the venue The report highlights that the safe operation of these venues can be assured by implementing a range of mitigating measures, many of which are already in place, including: • ID scans upon entry • Temperature checks upon entry • Crowd control through the representation of licensed security personnel • Contactless payment • Sophisticated ventilation systems • Large square footage venues, allowing for social distancing • Frequent and high intensity cleaning and hygiene regimes The report adds that refraining from allowing clubs to reopen or providing further much-needed financial support will: • Negatively affect high streets and businesses up and down the country, as consumers spend less on clothes, beauty treatments and services associated with nights out – consumers spend approximately £17.56 with local businesses in preparation for a night out (Deltic Night Index May 2018)
“We implore the government to give us the opportunity to reopen in a safe, risk-assessed way. Doing so will protect thousands of jobs, contribute to the struggling UK economy and ensure our towns and cities remain economically healthy and culturally vibrant.” Peter Marks, CEO at The Deltic Group, the UK’s largest operator of late night bars and clubs, said: “The late night leisure sector, a sector which employs tens of thousands of people across the UK, is at risk of collapse if the government does not act now – it is that simple. Despite the furlough scheme continuing until the end of October, the lack of clarity from the government around reopening and financial assistance for operators is alarming to say the least, especially as it is inevitably resulting in closures and widespread unemployment. We need a clear reopening plan, or at the very least fit-for- purpose financial assistance.”
Issue 21
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Nearly 80% Of Brits Have Experienced A Wakeup Call To Support Small Businesses As One In Three Plan to Eat Out to Help Out Nearly 80% of Brits are now more aware of the challenges being faced by small businesses, according to new research. On top of this, over half are consciously putting their money towards small businesses rather than big corporations as a result of the pandemic. Conducted by Canva, the study asked the nation how they’ve supported small business in this difficult time. The findings reveal that 38% of Brits have been supporting 1-5 different small businesses since the start of the pandemic, a further 25% have been supporting 5 - 10 small businesses, and 11% have supported 1015.
Canva, the global online design platform behind the research, is supporting small businesses and the Eat Out to Help Out scheme by offering free bespoke posters and social media templates for all restaurants participating in the scheme. With advocating for businesses across social media being the second most popular method to show support at this time, Canva’s new templates will help establishments highlight their participation in the scheme as they fight back against the COVID19 downturn. The templates, including two different poster options are available for free as part of Canva’s small business toolkits. Canva’s Trends and Data Analytics Lead, Dr Tim O’Keefe, commented: “We’re seeing many small businesses quickly adapt so they can continue operations. We’ve also seen a surge in the use of Canva’s free small business templates, with the creation of takeout menus growing by 66% as restaurants pivot to offering delivery-only, new marketing material to promote how distilleries are now producing hand sanitizer, and the adoption of personalized Zoom background designs for personal trainers running virtual classes. It’s incredibly inspiring to see this positive trend towards innovation, determination, and camaraderie across the globe.”
The most popular method of support, for over half of respondents, is ordering takeaway or delivery. This is closely followed by advocating for small businesses online with more Brits now highlighting businesses across social media, resharing businesses own social media posts, and writing online reviews. The findings will be welcome news for those small businesses planning on taking part in the chancellor’s new Eat Out to Help Out scheme, with over a third of respondents saying they are planning on participating in the scheme - and a further third responding as currently undecided.
The Great Staycation Age Divide A report by PR and marketing agency Democracy has found that the under 45s (Generation No-Xpense) are willing to spend £620 on a UK break, forking out more than £100 per person than the over 55s. Already disappointed to have to compromise on their traditional summer holiday, Generation No-Xpense are willing to pay more for an experience that will deliver luxury, escapism or adventure and are looking for new experiences that will meet their needs.
holiday in the next 12 months. Jennifer O’Grady, head of agency at Manchester-based Democracy, said: “Both audiences are looking for something very different from their staycation. The over 55s are looking for destinations that take them and their safety seriously before committing to venturing beyond their front door.
Yet, for the younger customer, born between the late 70s and mid 90s, many are still holding on to a last minute hope that changes will allow them to get away to warmer climes, with 34% still hopeful of some last summer sun.
“There are a raft of new opportunities for brands who can engage with all customers in the right way, in the right place and at the right time, ensuring their questions are answered and desires are met.”
Conversely, the frugal over 55s will spend less, with £510 per person ring fenced for a UK staycation, but they are far less likely to be dazzled by last minute changing legislation, with just 12% believing that they’ll leave the UK for a foreign
These findings are taken from the Democracy Insights Report - The Home Front - The New Holiday Battleground
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“And as a result destinations need to use advanced digital and social marketing to move away from a one size fits all marketing comms plan to a more personalised and tailored strategy.
which is free to download at https://tinyurl.com/y2wdgw3e. The in-depth study identifies the impact Covid-19 has had on the travel and destination industry and offers practical guidance to help destinations to convert a new wave of holidaymakers into lifelong customers. Jennifer added: “Covid-19 has the potential to change how we holiday in the UK for a generation. Brits of all ages are open to considering experiences previously off the radar and destinations need to drive interest, provide reassurance and then lock in these behaviour changes to protect future income. “After months of lockdown and restrictions, the need across the board for a getaway has never been greater. Communicating safe measures is essential, but different audiences have different needs. “As families expand their bubble to include grandparents, destinations need to be able to meet the needs of the multigenerational family, dialing up messages around experiences that excite everyone. “Operators within the staycation sector who recognise these different generational needs and pivot their communications approach quickly will be those who gain cut through with new audiences.” To prepare for a UK break, as opposed to a fortnight round the pool in Spain, Brits have been splashing out on new gear, too, with two in five making a purchase. The Democracy research found that 13 per cent of those have bought a tent, 12 percent a caravan, nine per cent a motorhome and eight per cent a campervan.
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CLH Digital
Issue 21
Getting Small Businesses Back Up and Running Post-Lockdown By Andreas Knürr, CEO of TIMIFY (www.timify.com) The coronavirus pandemic has hit economies across Europe hard. Here in the UK, the economy shrunk by 20% in April alone and the country is officially in a recession for the first time in 11 years. The situation has been tough, but there is finally a light at the end of the tunnel and as the government continues to ease restrictions, companies across the region are opening their doors once more. However, getting businesses back up and running post lockdown isn’t as simple as just rolling up the shutters – there are now strict coronavirus measures to adhere to. These processes are in place to protect employees and customers but can be frustrating for business owners who want to get back to being fully operational as quickly as possible. Luckily, we live in an ever-increasing digital society and the tools to smooth these processes are at the tip of our fingertips.
SAVING OUR SMES: TECHNOLOGY TO THE RESCUE For both the economy and business owners, it’s imperative that small businesses – from hotels to opticians – get back on their feet. The new measures introduced for the hospitality sector such as VAT cuts and the Eat Out To Help Out scheme are a good way to get people spending, however, in order to be resilient, and for organisations in different industries like health and wellness, businesses need to embrace technology in the face of the new normal. In particular, it’s essential that independent operators and SMEs – who are the backbone of the UK economy but are often resistant to invest in technology – adopt the right tools to help navigate social distancing rules whilst managing an influx of customers. In the past, small businesses have typically found investing in technology daunting, especially as unlike multi-chain and corporate businesses, SMEs do not necessarily have a head office and, therefore, no dedicated team to deal with technology supply and training. But the truth is, digital tools
today are easy to use, and onboarding is as simple as watching a video. Advanced bookings, queue management, online payments and staff rotas are proving more important than ever as they ensure a smooth operation, no overcrowding and contactless services. Everyday, more companies are turning to digital tools to help them get back up and running. Those who fail to do so risk being left behind.
WHAT COULD DIGITAL TOOLS IN ACTION LOOK LIKE? Let’s look at a case in point for using technology. Imagine a small, popular family-owned hotel spa. Ordinarily, people would gather around the pool for long periods of time, and they might queue at reception to book treatments on the day, however, this makes social distancing hard to maintain and can make customers feel uncomfortable (the opposite of how you want to feel at a spa!). Instead, the spa enables clients to reserve 2hour time slots to use the pool and book treatments in advance. As the number of people is controlled, social distancing is possible. What’s more, advanced booking means staggered appointments are easy to implement, meaning employees can take time to sanitise and clean the rooms and facilities between people. What’s more, the booking system can also be used to provide the latest information on measures being taken. Internally, the company uses digital staff rotas to ensure there’s the perfect number of employees onhand. When it comes to paying, contactless payments or even paying via an app are possible). Customers have come into little contact with others and everyone is left feeling safe.
THE FUTURE LOOKS BRIGHT Despite the turmoil of the past six months, small businesses have largely remained resilient, which is no mean feat. To ensure success continues, digital tools can be used to enhance employee and customer experience to ensure people keep coming back. Beyond the pandemic, technology will continue to be beneficial to all businesses from restaurants to beauty salons – in particular, SMEs who need to stay ahead of their competitors. Ultimately, digital tools are not something to shy away from, but rather embrace. Technology is the key to keeping Britain thriving.
Camra Asks The Government To Rethink Tax Changes For Small Brewers
The consumer group has written to the Treasury, joining calls for the Government to rethink their plans for Small Brewers’ Relief
Last month government has lowered the threshold for breweries to stop receiving some tax breaks on the beer they produce.
CAMRA, the Campaign for Real Ale, has urged the Government to change their plans to increase the amount of tax that small brewers across the UK will have to pay.
Small Breweries’ Relief was introduced in 2002, and was meant to help newer breweries become profitable and compete with larger producers. The relief gives any brewer producing less than 5,000 hectolitres (about 880,000 pints) annually a 50% discount on beer duty. Once a brewer starts making more than 5,000hl, the relief rate is lowered on a sliding scale.
In a letter to Kemi Badenoch MP, Exchequer Secretary to the Treasury, the Campaign’s Chairman and Chief Executive laid out their concerns over the move to reduce the level of production at which small brewers receive the full level of tax relief – in order to allow larger brewers to pay less.
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Nik Antona, CAMRA National Chairman, said: “Small Brewers’ Relief has been instrumental in creating the brewing Delectable Nuts, Cashews: VEGAN & GLUTEN FREE Fabulous Fudge: GLUTEN FREE We not only supply are products pre packed but loose with a free 3L display jar, supplied in a large clip seal bucket for the perfectly free taste every time. which give you an even greater margin.
boom that we have seen over the past two decades and is vital to maintaining a thriving and diverse beer market, and choice for consumers. “The news of these poorly considered reforms to the Small Brewers’ Relief Scheme could not come at a worse time for our small brewers, who are already facing financial uncertainty due to the coronavirus crisis. “That’s why CAMRA is joining calls for the Government to rethink its plans to remove tax relief from the smallest brewers to allow larger brewers to pay less, and to publish more information about any other proposed changes to the scheme as soon as possible.” Our Proper Pork Crackling has a 6 months BB, Fabulous Fudge 6 Months and our Delectable Nuts 12 months. Our full range is available to see on our retail website so please call 01202875280 or email trade@sct-sct.com for a trade price list.
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Greene King Announces 40% Rent Concessions for Tied Tenants Wayne Shurvinton, Greene King Pub Partners managing director, said: “Our partners have put amazing effort into rebuilding their businesses after being closed for more than 100 days. From the outset we have always said we will provide as much support for our tenants as possible and would make decisions in a fair and transparent way using all the available information.
Greene King Pub Partners has announced a further £6m of financial support for its tied tenants as they work to rebuild their businesses following the COVID-19 closure. With the current rent concessions from Greene King Pub Partners due to come to an end eight weeks after reopening, the company’s managing director Wayne Shurvinton has written to all its tied pub tenants to confirm that a 40% rent concession will be in place for all tied pubs for a further four weeks after the current support comes to an end, then a 30% rent concession for the four weeks after that, taking support through until October. Trade support for tied tenants buying barrels of beer or cider from Greene King will also continue through to 2021, with tied tenants receiving a trade credit of £35 per barrel. This brings Greene King’s total financial support for its 975 tied tenants since lockdown to an estimated £21m, in addition to government support that was available earlier in lockdown for hospitality businesses.
Greene King tied pub tenants benefited from a 90% rent concession from 11 June up until four weeks after they could legally reopen. This was followed by a 50% discount for the next four weeks, with the new 40% concession coming into place once the 50% discount time period comes to an end.
“I’m delighted that we now have around 95% of our pubs trading again and our partners are currently trading well, thanks to making use of outside space and good weather. However, we recognise that the next few months will be challenging as we head towards autumn and winter and that more support is required, particularly as once outside spaces become less usable then the number of customers will be significantly reduced to maintain social distancing. “We will continue to stand shoulder to shoulder with our tied partners and provide them with as much assistance as we can and I’m very pleased to announce this next wave of support.”
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22,000 Restaurant Jobs Shed So Far – Double Last Year’s Amount
The number of jobs lost across the embattled restaurant and casual dining sector so far this year is already nearly double the amount shed during the whole of 2019 with experts fearing that the worst is yet to come.
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expansion fuelled by private equity acquisitions with the enforced lockdown serving to starve operators of revenue bringing restaurateurs now to their knees.”
Figures compiled by the Centre for Retail Research show, so far this year during 2020, a total 22,039 jobs were lost across large restaurant groups and independent operators up 95.4% on the 11,280 jobs lost during the whole of 2019.
Restaurants have received this year a business rates holiday worth £622.13 million according to analysis by the real estate adviser, Altus Group, with Robert Hayton their head of business rates, saying “urgent clarity was needed now on the level of that support moving forward as difficult decisions lay ahead.”
Carluccio, the Casual Dining Group (Bella Italia, Café Rouge, Les Iguanas), Bistrot Pierre and Byron all went into administration to close stores and reduce rents. Others, such as The Restaurant Group and Pizza Express, are using CVAs to reduce their costs and escape from unprofitable outlets.
The Centre for Retail Research also say that the total number of restaurants and casual dining outlets closed so far this year has racked up to 1,467 already 59.1% higher than the total 922 closed during 2019.
Professor Joshua Bamfield, Director of the Centre for Retail Research, says that he expects more pain ahead adding “The sector was already in severe difficulties before the pandemic as a result of rapid over-
Issue 21
Novellini launch BeSafe walls to help the UK return to work safely
The Chancellor, Rishi Sunak, has given restaurants a £500 million lifeline with diners seeing their restaurant bills slashed by as much as 50% this month through the Government’s funded Eat Out to Help Out scheme.
Prospect Pubs & Bars Adds Second Site to Estate Dan Shotton and Mark Draper of Prospect Pubs & Bars, former owners of Redcomb Pubs which was sold to Young’s Brewery last year, have taken on their second site, The Victoria in Woodham. The duo are undertaking a joint £580,000 refurbishment with Star Pubs & Bars, owners of The Victoria, which has been closed for 14 months, transforming it into a top-quality, family friendly village local, offering great food at affordable prices and exceptional service. This latest venture follows on from the successful launch of their first pub under the Prospect Pubs & Bars banner, The Evenlode in Eynsham on the outskirts of Oxford. The pair bought the freehold site for £1.75m in July 2019 and have since undertaken a sympathetic refurbishment, which included adding seven en-suite bedrooms to the property. Says Mark: “Despite the current situation, our strategy remains to acquire three to five sites a year for the next five years, comprising of a mix of freehold, leased and tenanted sites, and it’s great to finally be able to get these wheels back in motion. Our ambition is to create a group of successful and profitable pubs and pubs with
rooms that are accessible to all, with a well-positioned premium offering. The investment will see a 120-cover restaurant and bar created that meets Covid-19 safety requirements, and outside there will be seating for 160 on the pub’s terrace and in the child-friendly garden, plus parking for 40 cars. Mark adds: “We follow the same simple philosophy for every site we are involved with, and that is to create authentic, timeless, quality pubs that are as well-known for their friendly welcome and independent spirit as they are for their fine food and drink at fair prices. Covid has delayed our plans but not dampened our enthusiasm to take on The Victoria. We’re now on schedule to reopen the pub early-November.” Dugald Macer, Star Pubs & Bars Regional Operations Director said: “This investment will take The Victoria to a new level and ensure it stands out from other pubs in the area. Mark and Dan are very experienced pub operators with a proven track record of running successful pubs. They will do wonders for The Victoria and give the local community a great place to meet up after these difficult times.”
Microwave Specialist Launches Its Biggest Ever Giveaway Regale Microwave Ovens is offering a free Panasonic rice cooker with every purchase of some of the brand’s microwave ovens.
Panasonic Rice Cookers are Ideal for cooking porridge at breakfast and keeps it hot for late risers when on standby without it drying out!
All enquiries received by Regale will be passed to the nearest geographical dealer, and both units will be dispatched by Regale to the operators on the UK mainland with next day delivery, free of charge. There are three other Panasonic ovens included in the promotion, but these qualifying for a FOC 7.2L Panasonic rice cooker. The ovens are the:• Panasonic NE-C1275 13A plug-in combination microwave oven with ‘five-way’ cooking methods. • Panasonic NE-1880 & NE-3280. The extra-large and
The primary benefit? Hygiene. Employees will feel protected with the BeSafe wall as it provides a barrier. Constructed from 6mm tempered glass, it’s easy to clean with any alcoholic disinfectant. In smaller spaces where it’s difficult to sit two meters away, the wall is a particularly helpful solution. Office teams aren’t the only ones who will be happy to see these walls put in place. BeSafe is a smart answer for all industries where contact with the public is required, such as pharmacies, retail counters, restaurants and public offices. Novellini can customise each barrier to suit the space with three versions (floor mounted, trade counter, and desks) and five different sizes. UK Sales Manager at Novellini, Stuart West says ‘We are looking to help the UK workforce where we can and these are a positive answer to those concerns about health and hygiene.’
Users can now benefit from a free Panasonic rice cooker when they certain Panasonic microwaves via specialist supplier, Regale Microwave Ovens.
One of the models where the giveaway applies is the Panasonic NE-1878, a 1,800W inverter-powered microwave designed to feature the benefits of an all metal door. With each purchase, companies can receive a free model SR-GA421 rice cooker, worth over £120, which will also come with 2kg of FOC Tilda rice inside.
Workplaces around the nation are preparing for when the UK can return to a kind of normality. The Novellini Group presents a solution that will help to create safe working environments that are hygienic and adaptable. The BeSafe wall is a protective device that companies with any office, desk space, trade counters, cafe and restaurants can incorporate going forward.
very powerful microwave ovens can take 2 x full size (1:1) Gastronorm pans. • Each of these ovens comes with a 7.2litre Panasonic (model SR-GA721) rice cooker, Free Of Charge. Each rice cooker comes with a complimentary 5kg of Tilda Basmati rice. Furthermore, Regale will deliver the equipment free to any UK mainland operator on the next working day. Regale deputy MD Iain Phillips said: “Of course there are a few terms and conditions with this fantastic giveaway, the main one being that it is restricted to ‘whilst stocks last’, however we are hoping that we can run it from now to somewhere towards the end of August.” See the advert on the facing page for details or call 01329 285518.
As specialists in showers and design, Novellini are putting their skills to good use and many businesses across the UK will be pleased to find a safe and stylish solution. They are even available in several colours and glass finishes to suit the surroundings.
For more information contact Novellini UK on 01727 229922 or visit the website at www.novellini.co.uk For brochure and advice please email info-uk@novellini.com For large projects or orders, customized solutions can be evaluated. We are available to evaluate and propose BeSafe Wall solutions specific for your protection needs.
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CLH Digital
Issue 21
Adhering to GDPR When Assisting NHS Test and Trace By Hiren Gandhi, partner at Blaser Mills Law (www.blasermills.co.uk) Since the hospitality sector was permitted to reopen on 4th July 2020, there has been a heavy emphasis on assisting NHS Test and Trace to support the gradual easing of the social and economic lockdown measures, following the COVID-19 outbreak. This means every hotel, pub and restaurant has been urged by the government to keep a temporary record of all customers and visitors for 21 days in a way that is manageable for the business and adheres to general data protection regulation (GDPR). By maintaining records of staff, customers and visitors, and sharing this information with NHS Test and Trace if requested, people who may have been exposed to the virus can be easily identified and told to self-isolate to prevent further spread of the disease. As a business owner, it can be difficult to know what you should be aware of and what information you will need to store to assist NHS Test and Trace, whilst ensuring your business adheres to GDPR regulations. Here are the main things you need to consider:
WHAT INFORMATION SHOULD YOU COLLECTED? Where possible, the government is asking the hospitality sector to keep track of all the names, contact numbers and visiting dates of staff, customers and any other visitors to the premises. Many businesses will already have a booking system in place to record customers’ details safely and securely, however those who do not are
asked to begin implementing it to help fight the spread of COVID-19. The information can be collected in advance e.g. upon booking, it can also be collected at the point that customers enter the premises or at the point of service. The government advised that this information should ideally be recorded digitally as it is likely to be more secure, but a paper record is also acceptable. Businesses are also urged to record both the arrival and departure times of customers if possible as it can narrow down the number of people who will need to be contacted by NHS Test and Trace if someone who recently visited the premises tests positive for COVID-19.
mation for any other purposes, such as marketing. If this is done, the business is in breach of GDPR and could face legal sanctions, as well as litigation from customers who have had their data breached. It is important that businesses implement appropriate technical and security measures to protect this data. The ICO has produced guidance to help with this to ensure data is kept safely and securely. These particular measures will depend on how a business chooses to store the information, for example the security measures would differ whether the data is recorded electronically or as a hard copy.
HOW TO AVOID DATA BREACHES
Records of staff, customer and visitors’ information that is kept for the purpose of NHS Test and Trace should be deleted after 21 days. This reflects the 14-incubation period of the virus, as well as an additional 7 days to allow time for testing and tracing.
Businesses collecting such data should do everything in their power to protect this information from data breaches. This includes ensuring their record keeping is watertight, as well as ensuring any information shared is only with NHS Test and Trace.
Once 21 days has elapsed, this information should be securely disposed of or deleted in a way that does not risk unintended access.
Employers in the hospitality sector should make all employees aware of the potential fraudulent activity they may experience from someone pretending to be from the NHS Test and Trace centre. Employers should provide their employees with information on how NHS Test and Trace will contact businesses for information, this will enable employees to identify fraudsters and ensure that the data does not fall into the wrong hands. Contact tracers will call from a 0300 number or may ask you to sign into the NHS Test and Trace contact-tracing website. They will never ask businesses or individuals to dial a premium rate number, ask for any social media identities or logins, ask you to download any computer software or hand over the control of your PC or ask you to access any website that does not belong to the government or NHS.
HOW CAN A BUSINESS ENSURE THEY ARE ADHERING TO GDPR? Businesses must bear in mind that the information the government is asking them to collect is personal data and therefore must be handled in accordance with GDPR in order to protect the privacy of staff and customers. It is not necessary for a business to seek consent from each individual person before requesting information, but it must be made clear as to why the information is being collected and what the business will do with it. Staff and customers are within their rights to refuse to give the information asked of them, however businesses should encourage people to provide the relevant details. Individuals also have the right to exercise their data protection rights, such as the right of erasure. Personal data that is collected for the purposes of NHS Test and Trace, which would not otherwise be collected in the usual course of business, must only be used for that reason. Businesses should not use this infor-
If anyone at the premises is contacted by someone claiming to be NHS Test and Trace and it does not seem legitimate, they should not hand over any personal data collected by the business. If a business requires further guidance on how they can ensure they are adhering to GDPR when collecting data for NHS Test and Trace, they should speak to a reputable lawyer who can look at their business structure and advise further.
Charity Action Against Hunger is Calling on the Food and Hospitality Industry to Join in the Fight Against Hunger for Love Food Give Food Campaign The last few months have been tough for the hospitality industry all round. The introduction of the government’s Eat Out to Help Out scheme throughout August has certainly helped. Even if it drives people to only come during those three days, it’s a good start. We may not be experiencing the full benefit of it as we would have hoped – mainly due to our London location and people being reluctant to use public transport, but it’s certainly helping us particularly on Tuesdays and Wednesdays. This September we’ll be taking part in Action Against Hunger’s Love Food Give Food campaign – as we’ve done every year since the campaign began. It’s always given our staff a boost and our customers say they feel good for taking part. We need this positivity more than ever this year. For over twenty years, Action Against Hunger has united the UK restaurant industry to turn people’s love for food into action against
hunger and raise over £11 million to support vulnerable communities. This year however, the need is even greater. Covid-19 has sent shockwaves across the globe. Millions of people globally were already suffering from acute food insecurity, due to issues of access, poverty, climate change and conflict. As the initial health emergency subsides, many communities are struggling to access the food they need to survive and thrive. Nowhere is this being felt more prominently than in places like Yemen, Syria and South Sudan. They don't have our healthcare system or safety nets, and are seeing hunger levels grow rapidly. We have supported Action Against Hunger from the very beginning and were amongst the very first restaurants to get involved in 1996. Over 2,000 of the UK’s restaurants have taken part in the campaign since. And this year, for the first time ever in the campaign’s history, the UK food industry are joining forces with the hospitality industry. Retailers and food and drinks brands can now join restaurants by signing up to be part of a global mission to end life-threatening hunger. Love Food Give Food 2020 launches on 1 September and runs through to the end of October. During this time, our customers can add a £1 onto their bills to go to Action Against Hunger. We are also donating £2 from the sale of every copy of Simple Spice Vegetarian
Reopen in Style with Simon Jersey
bought online www.mrtodiwala.com/product-page/simple-spice-vegetarian. Organisations can get involved in a number of ways. Either through cause related marketing - with a percentage donated across single or multiple products, customer donations at the point of sale and/or matching donations. By signing up, we will be part of creating a defining moment in the UK’s role in the global fight against hunger. What could be better than that? Despite the challenges our industry is facing, continuing to support this amazing charity remains a huge priority for us. There are many organisations seeking help at this time but we rank Action Against Hunger amongst our very favourites and have never refused to help. Yes, the UK has been hard hit by this virus, including within the hospitality industry, but during our darkest hour we cannot turn our back on those in need. I hope you will join us as by becoming part of the movement to end child hunger around the world. To find out more about Love Food Give Food and to register your interest visit www.actionagainsthunger.org.uk/lovefoodgivefood Cyrus Todiwala OBE is the Chef Patron of Cafe Spice Namaste, Mr Todiwala's Kitchen & Mr Todiwala's Petiscos.
understands the demands on the hospitality sector and the uniforms they need to work in and have an array of products, perfect to kit out your entire team.
APRONS
The past four months has been hard for all businesses, but none more so than that of the hospitality industry. With 3.2 million workers within the sector , and a huge number of employees having been on furlough, the governments job retention scheme, businesses and staff have been waiting for the day when you can reopen your doors and start getting back to some form of normality.
Simon Jersey’s range of aprons serve as a perfect finishing touch to your hospitality uniform, whether you're kitting out staff for a bar, restaurant or catering service. Their aprons are made from durable fabric and come in an array of different styles, lengths and colours to suit your requirements.
Although life will not be quite the same as it was before lockdown, it has been encouraging to see your businesses adapting during these unprecedented times. Now that restrictions have started to ease across the country, we are seeing pubs, restaurants and bars implementing strict safety measures to keep your customers protected.
With a wide range of chefswear, Simon Jersey understands that busy kitchen workers need to keep cool and look smart during service. Comfort is key in hot kitchen environments, which is why they have designed a range of perfect culinary outfits that are practical and easy to care for.
But what about your staff? As with other businesses, Simon Jersey has had to adapt during lockdown to the needs of their customers. They have invested in Personal Protection Equipment (PPE), from face masks and visors, to gloves and disposable aprons, to ensure that their customers have the right equipment to reopen their businesses safely and without fear of cross-contamination.
CHEFSWEAR
FRONT OF HOUSE Simon Jersey offers a large variety of professional front of house uniforms for the hospitality industry. They have a stylish collection of suiting, blouses and shirts in various styles, patterns and colourways, so you are sure find uniforms to suit your business branding and to ensure a consistent appearance across your front of house team.
Equally, Simon Jersey believes that how your staff present themselves is just as crucial in setting reassurance for your customers’ visit, and importantly, how likely they are to return, which is critical for businesses in these times of uncertainty. If your staff look good, they feel good and have a sense of pride in their work – a stylish uniform tells the tale of a successful establishment.
Why not add a personal touch with embroidered logos or staff names which can really set your business apart and add a bespoke touch to your uniform? There’s no better way to promote your brand!
Whilst your teams are busy greeting customers, serving, lifting, carrying and beavering away behind the scenes in kitchens, they really need to be wearing a stylish, comfortable and functional uniform. Simon Jersey
Find more out about what Simon Jersey can do for you and your staff by visiting www.simonjersey.com or see the advert on page 13.
With over 45 years’ experience, Simon Jersey have the knowledge, expertise and cutting-edge design to supply your business with a uniform that’s modern, stylish, fits perfectly, washes well and lasts.
Mayor Calls for ‘Urgent’ Support to Protect Businesses Through COVID19 The Mayor of London Sadiq Khan met businesses in the heart of London’s West End to highlight the urgent action needed to protect its future in the face of the COVID-19 pandemic. Central London businesses are facing a ‘perfect storm’ of continued home working, restrictions on domestic and international tourism, and the requirement for continued social distancing for the foreseeable future until an operational vaccine is found. The New West End Company has forecast a loss of over £5 billion retail sales within the district this year, with one third of the retail and hospitality workforce potentially being made redundant by the end of this year.
CLH Digital
dence. • Explore other measures which might increase public confidence, such as making face coverings compulsory in the busiest public spaces (as has been done in Paris), and commission further scientific research into the efficacy of such measures. The Government giving people the confidence they have the virus under control is also absolutely vital. Recent City Hall polling shows that Londoners are still not travelling to central London. The Mayor of London, Sadiq Khan, said: “For decades central London has been the economic engine of the UK, a cultural powerhouse, and a gateway for global tourism to the UK. But it now faces a real existential threat from the COVID-19 pandemic. “Until we have an operational vaccine in place social distancing will have to continue to protect people’s health, and with employers planning to continue homeworking well into next year, the numbers of people visiting the West End will be reduced for many months ahead.
Central London, Khan said needs targeted and sustained financial and fiscal support from the Government in order to survive. The economic case for protecting these businesses is overwhelming - London’s economy accounts for a quarter of the UK’s total economic output and contributes a net £38.7 billion to the Treasury.
“As Mayor I’m doing all within my powers to help. This includes providing loans and funding directly to small businesses and ensuring TfL’s unprecedented range of safety and hygiene measures mean more passengers are now able to travel on London public’s transport network.
In a letter to Prime Minister Boris Johnson Khan outlines eight proposals that would help secure the West End’s future survival. These are:
“But in the face of a perfect economic storm, our businesses need urgent and sustained support from Government to ensure they can survive this pandemic. This must include extending the business rates holiday beyond next March, in addition to a comprehensive package of new financial support.”
• Confirm an extension to the business rates holiday, which is due to end in March, or a discount for businesses in the central London area for the next year, guaranteed now. Many large retail, leisure and hospitality businesses will take important decisions for 2021/22 in the coming weeks, so certainty over the business rates holiday is urgently needed. • Create a direct financial aid scheme for hospitality, retail, leisure and cultural businesses in central London. • Provide targeted support for jobs and the workforce extension to the Coronavirus Job Retention Scheme for retail, hospitality, leisure, and creative businesses that will not be able to operate on a financially sustainable level under continued social distancing requirements. • Extend support for freelancers and the self-employed. The cultural and creative industries that characterise central London are hugely dependent on these workers. • Overhaul business rates, to create a fair playing field between physical and online retail. A subsequent letter with more detailed demands will be forthcoming. • Introduce a support scheme for small and medium-sized businesses that are struggling to meet their rent bills due to coronavirus, which could help to ease negotiations between landlords and tenants in cases where rent is in arrears. • Prioritise investment in NHS Test and Trace and more support for hospitality businesses to implement systems. It is now clear that we need to learn to live with the virus, and Test and Trace plays a large role in giving the public confi-
Issue 21
Kate Nicholls, CEO of UKHospitality, said: “It is very welcome to hear the Mayor echo so many of our calls for support for hospitality and tourism. “These sectors have been hammered by the crisis and they are going to be key to the economic recovery, not just of London, but the whole UK. Lots of businesses in our sector are beginning to reopen, but there are still many who cannot. “We are only at the very beginning of what will be a long recovery, so having the support of the Mayor is reassuring.” Bernard Donoghue, Director of The Association of Leading Visitor Attractions, said: “Tourism is one of London's most important and most successful economic sectors - more than half of all international visitors to the UK come to London in a normal year - and although many businesses are reopening they are doing so to greatly reduced visitor numbers. “London tourism businesses need all the things that the Mayor is asking Government for, and we're very pleased that the Mayor is leading the push to recover our domestic market, win back our overseas visitors, and ensure that our attractions, hotels, restaurants, bars, theatres and performance venues are protected and sustained until they can get back into normal profitability."
The American Beer Bar Returns To The Virtual Great British Beer Festival The American beer bar is back, as the Campaign for Real Ale adds a US craft beer tasting session to the virtual Great British Beer Festival, taking place from 11-13 September.
Festival-goers can now opt in to join a special US craft beer tasting on Saturday 12th September at 2 pm with Lotte Peplow, the Brewers Association’s American Craft Beer Ambassador for Europe. Lotte will be diving into the world of American craft beer and tasting through six high-quality examples of different beer styles. Viewers can learn about the origins of the American craft beer movement and how each beer is made. Only 46 tickets are available for this exclusive session, which can be purchased at https://virtual.gbbf.org.uk/ Tickets retail at £46/each and include a 2020 festival glass and 11 beers to allow participants to also join the festival introduction to beer taster session. There will also be pre-recorded ‘events’ for visitors to dip into between the tastings, which include a tour and Q&A of Charles Faram hop farm, Crisp Malt maltings, Harvey’s Brewery and Little Pomona Orchard.
Festival organiser Catherine Tonry says: “The American beer bar is always one of the most popular events at the Great British Beer Festival, and one of the only opportunities to sample exclusive, innovative American brews outside of the US. With so many travel plans on hold this year, this is a great opportunity to get your hands on some American brews. Only 46 tickets are on sale, so this tasting is sure to sell out fast!”
The American craft beer tasting has been provided by the Brewers Association, the not-for-profit trade association dedicated to small and independent brewers, their beers and the community of brewing enthusiasts. Lotte Peplow adds: “GBBF wouldn’t be the same without an American craft beer presence so when we heard the Festival was pivoting to an online experience we were keen to get involved. This year’s tasting will showcase the innovation, diversity and world-class quality of six different American craft beer styles and I can’t wait to tell you all about them!” To find out more and book your tickets, visit https://virtual.gbbf.org.uk/
Tel: 01495 772164 I 07967 402995 www.shophygiene.co.uk
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CLH Digital
Issue 21
Survival Strategies: Maximising Government Incentives
By Emma Maile, Director, haysmacintyre (www.haysmacintyre.com)
EAT OUT TO HELP OUT It was widely reported that there were 10.5million meals claimed in the week that the Eat Out to Help Out scheme launched, indicating that consumers were looking to make the most of the discount on offer. This influx of sales meant that many sites had record weeks, and although it is early days, month end results for August are likely to look healthy with a welcomed boost in cash balances. Whilst many operators are relishing increased covers, there is concern that this initial boost in sales is not necessarily an indication of future levels, and that September may experience a slump, with consumers unwilling to pay full prices or the novelty of eating out having worn off.
As pubs, restaurants and hotels emerged from hibernation and began trading over the last month or so, the ability to resume income generation has been a welcome step in the right direction. However, businesses are still under huge financial pressure, with forecasting and re-forecasting fundamental to their survival. Fortunately, the Government has recognised that the hospitality industry has been one of the hardest hit sectors, and introduced a number of additional measures to help, most notably, the Eat Out to Help Out scheme and VAT cuts. While the true impact of these measures is still unclear, businesses should certainly reflect upon them, so they can understand how best to capitalise on this helping hand.
As such, it is particularly difficult for operators to use current trading levels to look forward and forecast for following months. At this early stage, with such volatility of consumer demand paired with the uncertainty of a second lockdown, longer-term planning remains almost as difficult as before businesses reopened. In order to try and streamline demand, some businesses may want to consider extending the scheme’s benefits to customers, either for Thursday’s or Friday’s in August, or into September and absorb the costs themselves. However, any decision to increase customer discounts will depend on the business’s discounting strategy.
is wide-ranging and provides a much-needed cashflow boost to all businesses within the sector. Although some may choose to pass these savings onto customers, the majority, who require the extra cash, are instead keeping them to help ensure the business’s survival.
FACTORING IN DEPOSITS One sub-sector benefiting particularly are those who hold significant deposit levels, namely those that provide accommodation. The date a deposit is paid normally forms the date when VAT has to be accounted for. Therefore, deposits paid before 15 July 2020, will have been subject to VAT at 20%. However, special change of rate provisions may apply for reduced VAT from now until 12 January 2021 for hotel rooms or catering, as long as the actual supply itself takes place between 15 July 2020 and 12 January 2021. Not only would these special provisions allow hotels to apply the 5% rate to both the deposit (already taken) and the balancing payment, but if the deposit had already been accounted for on a VAT inclusive basis, and the price for customers remains unchanged, businesses may be able to receive a 15% refund of the VAT paid. This will not apply to corporate bookings where VAT invoices have been issued, as any VAT saving would have to be passed onto them by issuing a credit note. For many pubs, restaurants and hotels, the reduction to VAT will drastically help operators to regain control over their cashflow on a number of services they offer, providing cash-strapped businesses with a welcome boost in these uncertain times. Coupled with increased sales from the Eat Out to Help Out scheme, businesses can really take advantage of the help provided by the Government in order to increase their chances of survival.
Whilst it is unclear how the scheme will help long-term sales, it is clear that businesses signed up to the scheme are reaping large benefits, and it has certainly been worthwhile, if only in the short term.
REDUCTION OF VAT TO 5% Whilst the reduced VAT rate does not apply to alcoholic beverages, it
53 Percent Drop in Accommodation and Food Service Sector Insolvencies
The accommodation and food services sectors have taken full advantage of the Government support available during lockdown which has contributed to a drop-in insolvencies by 53 percent from May to July 2020, compared to the same period in 2020. 597 insolvencies were recorded by the Insolvency Services for May to July 2019 and 279 for the same period this year.
However, corporate debt levels have increased dramatically. 9 percent of all Coronavirus Business Interruption Loans (CBILs) have been take out by businesses in the accommodation and food sector, despite the sector making up circa 3.4% of the overall economy. Similarly, the sector has taken up 8 per cent of Bounce Back Loan Schemes (BBLs) worth over £3.1bn.
These figures don’t factor in the additional support from the Coronavirus Job Retention Scheme which has been high in this sector and also other lending. Bank of England figures show that lending to UK SME’s in June 2020 was nearly 16 times higher than it was in April 2020.
es across the high street as companies look to restructure their businesses so they can keep adjust to new trading conditions. A lot of companies are having to take a hard look at their options, but the good news is that there are options. The refinance market is opening up and corporate buyers and Private Equity are looking for deals and investments and with support from stakeholders, restructuring options such as Company Voluntary Arrangements are on the table.
Gareth Harris, Restructuring Advisory Partner at RSM commented: ‘Businesses are struggling despite government support, as we see from the recent employment figures and the latest from the ONS1 which says that one in 10 firms estimated they had a ‘moderate’ risk of insolvency.
‘There is a call to government to extend the temporary coronavirus regulatory relief – the Corporate Insolvency and Governance Act – to three months beyond 30 September. This will allow these businesses more time to put in place solutions and adjust operating models ahead of an anticipated and much needed pick up in trading in the crucial lead up to Christmas.’
‘With the end of temporary relief from the Corporate Insolvency & Governance Act and the rent moratorium in September, followed by the end of the furlough scheme in October, the buffer for many companies is gradually being withdrawn. We are already seeing major job loss-
WSTA Launches Interactive Wine and Spirit Map For ‘Staycationers’ tion over the summer and this August Bank Holiday weekend. The WSTA’s interactive map has been designed to encourage people to find out more about the wave of exciting new wine and spirit experiences on their doorsteps.”Britain now boasts over 763 vineyards, over 260 of which were established in the last 5 years, leading to the planting of over 3 million vines across UK slopes.
Find out why the Queen has given her Royal seal of approval to both British Gin and English wine with a tour of some of Britain’s best distilleries and vineyards. In the last five years distillery numbers and UK wine production have more than doubled. The Wine and Spirit Trade Association has launched a new interactive map showing some of Britain’s best distillery and vineyard destinations to help ‘staycationers’ learn more about the art of wine and spirit making.
Following the combined harvest of 2018 and 2019 Britain produced the equivalent of over 23 million bottles of still and sparkling wine – compared to less than 10 million bottles over the 2015 and 2016 harvests.
The WSTA’s digital map has been designed to celebrate the best of homegrown British wine and spirits by recommending UK vineyards and distilleries which offer tours, tastings and places to eat and stay on site. It includes over 50 stop offs, across the country, where our talented wine makers and distillers are opening their doors to the public sharing the behind the scenes secrets of their craft. Miles Beale, Chief Executive of the Wine and Spirit Trade Association said: “The UK’s growing wine and spirit industries are a real success story, but don’t just take our word for it, even Her Majesty the Queen is offer-
ing her royal seal of approval to these great British drinks. The ginaissance has led to a huge wave of investment in exciting new distillery visitor centres and tours. There are now more English vineyards offering tours, tastings and dining experiences than ever before. To celebrate our great British distillers and wine makers we have launched the UK’s first digital wine and spirit map. The pandemic means that more people are choosing to enjoy a stayca-
Thanks to the gin boom the UK now boasts over 440 distilleries, including 80 new distilleries last year alone. There are now more than double the number of distilleries operating across the country than there were five years ago. But it’s not just gin tempting a growing number of visitors to the distillery tours, in the last couple of years there has been rapid growth in the number of distillers making English and Welsh whisky.
Southampton Pub Reopens After £85,000 Refurbishment The Bricklayers Arms, a traditional community pub in the bustling town of Southampton, has reopened this weekend following a £85,000 joint refurbishment by Admiral Taverns, the UK’s leading community pub group. The pub, located close to the Port of Southampton, reopened on Monday 24th August with a welcoming reception from their community which saw the pub full. Licensee, Patricia and Steve Ribton, who with the help of their daughter, Becky Wright only took over the pub two weeks before lockdown forced it to close, welcomed their wonderful community back with an exciting refurbishment, which includes new furniture, carpets, a new cellar system and even a new beautiful bar. Patricia and Steve are certainly not strangers to the area having taken on the pub over five years ago. The reopening saw the popular landlord and landlady receive lots of support and well-wishing from the community. They both have a wealth of experience in the industry, with Patricia run-
ning pubs since she was just 18 years old. Patricia Ribton, licensee at the Bricklayers Arms, commented on returning to the pub: “It’s a dream come true to be back behind the bar at one of our favourite pubs we know so well. The pub needed a freshen up, and it’s great to see it looking brand new again. The feedback we’ve received has made the wait to reopen worth it, and it was great to work with Admiral Taverns to make our vision for the pub a reality.” Nick Lawson, Business Development Manager at Admiral Taverns commented: “It’s very exciting to welcome back two friendly faces to this magnificent pub, who are very well known in the area. We are confident that the vision ourselves and Patricia and Steve have set out will ensure great success of the pub. The refurbishment looks amazing, I would certainly recommend a visit for a great day out!”
Success on A Plate: The Future of Eating 18
CLH Digital
Issue 21
By Jeremy Harvey, Creative Partner at marketing communications agency Clarity (www.clarity.pr) Life as we know it has drastically changed. The dining sector has felt the impact immediately and deeply, enduring months of real uncertainty, a feeling that won’t be going away any time soon. Experts predicted that in 2019 the industry would suffer its fastest year-on-year decline since the beginning of the last decade. Yet prior to the current crisis, the industry was still valued at almost £19bn in the UK alone. There has been some tentative reopening since the beginning of July to try and mitigate some of the economic damage that has already been done. The 'eat out to help out' scheme is now in full swing, and a great example of an initiative in place to help revive the sector. And whilst even though we are still adapting to a new normal, one thing we know is consumer behaviours will have changed forever in a multitude of ways. However, convenience, great service and a unique experience will remain crucial factors to brand success. Innovation is nothing new in this sector. In fact, we’ve been hurtling towards it becoming a necessity for survival for some time. Certain brands, driven by technology, smart players such as delivery platforms, subscription snacking propositions and nimble restaurant chains were already innovating to keep up with demand. They were simultaneously fuelling changes in customer habits. And some of the trends we saw then, such as D2C in particular, have drastically accelerated over the last few months. There have been some high-profile brand failures in recent years, Jamie’s Italian is an obvious example. More recently chains such as Chiquito, already weakened by pre-crisis market conditions, have been tipped over the edge. Similarly, as a result of the virus, The Azzuri Group has struggled to keep Zizzi and Ask Italian restaurants afloat. Even with the recent rescue deal from investment firm TowerBrook Capital Partners, we're still likely to see approximately 75 sites close. In contrast delivery services such as Just Eat and Deliveroo who were already doing incredibly well, have remained in a strong position during lockdown. In a world that almost feels unknown now we created The Eating Index in order to uncover the crucial factors behind these failures and successes. It’s a unique methodology that maps brands according to two key measures of performance: customer centricity and disruptability. The crisis has thrown a number of new factors into the mix. And the findings still stand. In fact, given the challenges that dining brands of all types have recently faced and continue to do so, the insights uncovered are perhaps more valuable than ever.
The Eating Index scored attributes for each brand we examined, grouping them against a range of factors – from financial indicators to brand strength, innovation strategies to internal communications. Each brand was chosen as we believe them to be representative of different categories within dining, allowing us to benchmark disruption, successes, challenges and overall performance in a way that can be applied to similar brands from each category.
HUNGRY FOR SUCCESS OR FEEDING ON SCRAPS? While plotting individual brands on the index we also grouped them into four segments – ousted brands, the challenged mainstream, front runners and dominators. In the ousted group, Jamie’s Italian acts as an obvious cautionary tale. While Jamie’s personal brand and approach to sustainable sourcing ranked well, the business lacked the necessary customer-centricity, agility and innovation to remain relevant. Brands such as Yo!, and Strada sit in the challenged mainstream grouping. This segment is characterised by financial strife - Strada had already had a bad 2018 when it closed nearly all of its estate blaming “an increasingly competitive market”. Although it has a relatively clear proposition, contented employees and offers convenience, it falls down on aspects such as investment, innovation and customer satisfaction. Brands in this segment need to find ways to freshen up. They’re going stale and crisis aside were already drifting towards more financial scares that might eventually leave investors cold. The likes of Nando’s and Wagamama make up our front runners' group. These are strong brands, growing and profitable, scalable and digitally savvy, but still disruptable with disloyal customers and indifferent employees. Wagamama's even teamed up with MasterCard earlier this year, to let customers use a mobile application to pay for meals. A trend in which has been adopted by other restaurant chains, such as Pizza Express, to help with the safety and speediness of ordering paying for food during this time. Nando’s scores full marks for willingness to act and is bang on the money with the bulk of its customer-centricity elements. It has always been faithful to its clear proposition, just as rivals have stretched too far by feeling the need to diversify in the face of changing customer tastes. This ethos has propelled Nando’s to the front of the casual dining chains striving for Dominator status. Regardless of their exact spot on the index, the key challenge for brands in this group is to grasp the nettle. In most cases, a greater focus on marketing and communications - amplifying why they have done well so far and creating more reasons to believe for diners - will turn the dial up still further. Such moves have paused for now, but should be reactivated like never before if these brands are to regain lost ground in Q4.
Game-changing innovators such as Just Eat and Deliveroo make up our Dominators – although even they’ve had challenges to deal with during the pandemic. Innovators with a clear purpose, proposition and plan with the financial clout to stay ahead, Dominators are the ones to catch, and now they’re bouncing back. More than any other type of business in the index, delivery brands are changing the face of dining. Deloitte recently found that a third of Western consumers use meal deliveries, with 7% doing so at least once a week. It’s not hard to imagine in which direction those figures might go. This really could be a winner-takes-all segment in years to come, with market consolidation seemingly likely as delivery brands jostle for position. In the longer term it’s important to not underestimate the impact of reputation and ethical factors; Deliveroo scored poorly for sustainability in comparison to Just Eat, which is proving its green chops by partnering with Eskuta, the e-scooter brand. In that sense it’s one step ahead of its rival.
RECIPE FOR SUCCESS There are clear learnings we can take from these findings. As the sector is beginning to navigate its way out of lockdown, sector disruption will continue. The brands that emerge from this crisis will need to take proactive steps to ensure they’re moving up, not sliding down, the scale. Where should they start? Which specific steps you need to take depend in large part on your stage of organisational maturity. When it comes to established brands, just because they may enjoy high awareness doesn’t mean that enough volume and profit will follow to sustain it. This is the reason chains like Ed’s Diner and Frankie & Benny’s previously had to shut branches. They have a broad proposition and suffered from the effects of trying to appeal to everyone. This is where a market focus is crucial. The age-old adage “put the customer first” couldn’t be more apt. What do people actually want? Especially in the current environment. Working to an existing - often successful - formula might feel safe but blocks the change necessary to remain relevant and embrace bigger opportunities that emerge from new technology, or a trend propelled by other brands. Or unforeseen circumstances. It’s crucial to be open-minded to new and better ways of operating. A new 'normal', means new rules, new opportunities for driving true change, and innovation that goes beyond a quarterly menu refresh to embrace the whole dining experience. There is no harm in taking learnings from innovation by the newer breed of digital native scale-ups. These brands bring convenience and personalisation to customers and do well because they know what works. Competitors should use some of those ingredients to grow, too.
Become Agile and Adaptable to Survive in Hospitality 20
CLH Digital
Issue 21
By James Bundle, Founder of eat17 (www.eat17.co.uk) Globally the Covid 19 pandemic has ripped through the hospitality sector with hotels, bars and restaurants shut up for months. In the UK, outlets closed their doors on 20th March, three days before the nationwide lockdown was announced and began to reopen 15 weeks later on 4th July. Now business leaders are urging the sector to adapt and become more agile to future proof and look at new
new way of operating. And none more so than the hospitality sector. The last four months has been devastating for the UKs hotels, bars and restaurants. Just as the Easter and summer season were about to get started in earnest, businesses were locked up for the foreseeable future. According to estimates from UK Hospitality, the sector experienced a 97% drop in revenue from the beginning of April. Survival for these businesses now depend on them becoming agile, adaptable and ready to change to suit the market conditions. Our business offers a convenience store with restaurant and takeaway dining so like others in the hospitality sector, we have had to make changes to adapt. However, by having several strands to our business, we’ve been able to adapt to the market conditions to remain viable. Planning is now important to ensure profitability as businesses move forward and adapt to the changing times. There are some steps they can begin to take to ensure a more profitable future.
ways to grow revenue.
SET OBJECTIVES
Founder James Brundle from innovative London food retailer Eat17, who are offering franchising opportunities, looks at the changes the sector can make to become more agile and adaptable over the coming months.
Think about why your business model needs to be agile. What do you want to achieve and what benefits will it bring? What changes will need to be made to adopt this new way of working and how will it help and provide value to staff and customers? Where do you need to start and how will you communicate the change?
The priority for many businesses at the moment is very simple – survival. With the furlough scheme beginning to draw to a close and life slowly returning to a kind of normal, all sectors are having to adapt to a
SET PRIORITIES For the business to be agile, priorities need to be set but take your
time to do them. Do not rush and have time to reflect on the changes you are making. Think about the changes you want to make to secure future growth and recoup loses made in the last four months. By turning over redundant space to retail or offering an eating out / takeaway option as our franchise model suggests, you’ll be creating new streams of revenue which will work now and in the future.
PLAN FOR THE UNEXPECTED If the last four months have taught businesses anything, it’s to plan for the unexpected. Think about the negative and positive thing that could happen to your business. Being agile means you can adapt to those changes. What we’ve seen in recent months in the adaptable businesses flourish. They’ve taken their offering online, found new ways to meet customer needs and come up with a much more robust business model. For some that has been impossible because of the nature of their business but now is the time to look to solutions for the future. What can you do with unusable space both internally and externally and kitchens that have been shut for months? As lockdown was eased, we increased the outdoor eating area at our restaurant in Walthamstow. It made good use of that space, was safe for our customers and meant we could increase our covers.
THE TEAM In an agile business, overall performance is more important than when and where people work so a flexible approach needs to be built in, Think about the training you need to offer to make this happen, encourage teamwork and collaboration and make the most of the services and support available to you and your team.
Wild and Wonderful Places to Eat Out to Help Out
deer and horses. • Zip World at Penrhyn Quarry, in North Wales, near the Snowdon range, is now home to the fastest zip line in the world! Their new Pizza Chwarel vintage-style food tram is taking part in the scheme. • Fodder Farm Shop and Café, in Downpatrick, Northern Ireland, offers seating inside a tipi and is situated amongst the trees of Finnebrogue Woods. To find out if a restaurant is participating in the Eat Out to Help Out scheme you can use the online restaurant finder on GOV.UK. Simply enter your postcode, or one near to where you want to eat out, to get a list of participating outlets within a five-mile radius.
On top of mountains, on board a Royal Yacht and even sat amongst llamas – these are just some of the wild and wonderful places where you can enjoy the UK Government’s Eat Out to Help Out Scheme.
The scheme has already seen claims for more than 35 million meals and continues at participating outlets on Monday, Tuesday and Wednesday until the end of the month. HMRC has pulled together a list of unique places to eat-in which features the oldest coffee shop in the country, a cat cafe and Britain’s highest pub. Here are some of the most remote, beautiful and wild places in the UK where you can claim a maximum discount of £10 per person, on food and non-alcoholic drinks across the UK: • The Tan Hill Inn, in Swaledale, near Keld, offers panoramic views of the North Yorkshire Dales and is Britain’s highest public house at 1,732 feet (528m) above sea level. • BALTIC Centre for Contemporary Art, in Gateshead, offers views of the River Tyne and the Gateshead Millennium Bridge from Six Bar & Restaurant and their sister venue BALTIC Kitchen. • You can also head to Newcastle’s Blackfriars, a 13th century former Dominican friary which is believed to have the oldest dining room in the UK. • Colchester Zoo is home to over 220 animal species in 60 acres of beautiful parkland and lakes. Visitors can use the scheme when they eat-in at the Penguini’s Restaurant and Southern Kitchen. • The Royal Yacht Britannia, in Edinburgh, served the Royal Family for more than 44 years, travelling more than a million nautical miles to become one of the most famous ships in the world. • Seaview Hotel overlooks the Pentland Firth and Orkney Isles at the most northerly point of mainland Britain in John O'Groats. • More than 800 miles away from John O’Groats, by road, is Housel Bay Hotel which sits at the most southerly point of the UK mainland, on the Lizard peninsula, Cornwall, overlooking the English Channel near where it
Chancellor of the Exchequer Rishi Sunak said: “Britain is breathing life back into hospitality by eating out to help out – with at least 35 million meals served up in the first two weeks alone, that is equivalent to more than half of the UK taking part. “I encourage everyone to continue to safely enjoy this scheme – it is vital people continue to support the 1.8 million people who work in the sector.” meets the Celtic Sea and the Atlantic Ocean beyond. • Cat Café in Liverpool and Manchester are passionate about Animal Assisted Therapy and encourage the interaction between humans and cats to benefit mental health. They say it is “the purrfect escape from stress.” • Established in 1654 the Queen’s Lane Coffee House, in Oxford, is said to be the oldest continually working coffee house in the whole of Europe. • OXO Tower Restaurant, Bar and Brasserie is an iconic landmark on London’s South Bank and guests can take in views of St Paul’s and the city’s skyline while enjoying a meal and drink. • The Terrace Café at Heights of Abraham, in Matlock Bath, Derbyshire, offers views of the Derwent Valley – and you need to take a cable car ride to get there! • The Llama Park, in East Sussex, is situated next to the Ashdown Forest and is home to an ever-growing variety of animals such as llamas, alpacas, rein-
Andrew Hields, co-owner of Tan Hill Inn, said: “The scheme has been great because it’s encouraged people back out to enjoy social experiences again and we’ve seen an increase in bookings on a Monday, Tuesday and Wednesday. “Our customers are happy to be back, and we have done everything we can to ensure they and our staff can enjoy the Tan Hill Inn safely. We’ve hired more staff, introduced a new booking system and table service, and can offer the perfect dining experience in our many open fire, cosy rooms and new dining dome.” Andy Hook, Managing Director of Blackfriars, Newcastle, talked to us about the important changes made to his restaurant to make it safe for staff and customers, and his experience with the Eat Out to Help Out Scheme:
EI Publican Partnership Support Now Tops £32.5+ Million Ei Publican Partnerships, the leased and tenanted division of Stonegate Pub Company, has further extended the support for its tied publicans operating on substantive agreements, announcing further subsidised rental payments of 40% for the month of September. This takes its overall support package to in excess of £32.5 Million during the COVID-19 pandemic. This support follows the granting of 100% rent credits between April and June for publicans who did not qualify for Government grants and trade credits of either 75% or 50% for those who received Government grants of £10,000 or £25,000 respectively. To further support publicans on re-opening their business all publicans on substantive agreements received a 75% rent credit in July and 50% in August. Proportionate credits have also been applied to tie release fees and fixtures and fittings rentals for the entire 6 month period. Ei publicans are now also benefitting from some special promotional pricing on wines, spirits and minerals which will help to grow sales and margin.
Nick Light, MD of EiPP said, “We know from our discussions with our publicans that our support, and that provided by the Government, has made a critical difference to cash flow and given publicans the initial confidence to reopen into an uncertain, socially distanced market. About 96% of our publicans are trading and we continue to support the increasingly few pubs who have so far been unable to do so, primarily as a result of their trading format. “We have been enormously impressed by the determination shown by our publicans to attract customers safely back into their pubs and bars and have been encouraged by initial trading levels. Good weather and the popularity of the Eat Out To Help Out scheme have undoubtedly helped, and those making the most of their outdoor areas seem to be reaping the benefits. We do not under estimate the ongoing challenges that the industry is facing however and we remain committed to working closely with our publicans as they navigate their way through the ongoing uncertainty.”
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CLH Digital
Issue 21
Latest MIA Research Reveals the True Cost of Covid-19 on the Sector The Meetings Industry Association’s (mia) latest research reveals the business meeting and events sector has been decimated by the impacts of COVID-19 and is urgently calling on government intervention. Compiled following its most recent insight request from the UK government’s Department for Digital, Culture, Media & Sport (DCMS), the research details the huge financial losses, which are largely uncovered by insurance, that have been endured by the industry. Over a third of the 197 responding venues (34%) are reporting values between £1,000,000 and £5,000,000 for lost business as a result of COVID-19, with the average venue reporting this figure at £2,398,600. Scaling this surveys’ findings to reflect the 700,000 employed within the industry, the trade association estimates there has been 126,000 total job losses to date, with catering, front-of-house and events/account managers being the roles most severely affected. And the impact has gone much further than just the venues. Almost half (47%) have had to reduce, or request more flexible terms with their suppliers, while 7% are having to already source new ones because their regular pre-COVID-19 suppliers are no longer in operation.
year. On average, enquiries have decreased by a significant 78%, with 94% of venues also seeing a similar decline in Q4 2020, averaging a 75% decrease. And, with quarantine measures in place that are subject to continual change, it is unsurprising that very few international enquiries are being reported. While business meetings of up to 30 are permitted, the majority of venues currently remain closed. Most are planning to reopen in late Q3 and Q4 – with just 15% opting to wait until 2021. Yet, the sector is ready and feeling confident that having meticulously planned, it can reopen and operate safely to support the economy. The findings show how the sector has quickly responded by adapting its offering – achieving accreditations and investing a median of £7,500 in safety measures that largely go above and beyond the government’s requirements – to ensure venues are COVID-secure. “But we can’t do this alone,” says Longhurst. “To ensure the sector is able to survive and facilitate the £165billion of trade that takes place through business events, we need further support.” She added: “As the furlough scheme comes to an end before many venues are able to reopen in October, and the sector estimates that it could take at least 12-18 months, if not longer, for it to recover to preCOVID levels, government intervention is urgently required. “Without an extension or a bespoke furlough scheme carrying through into 2021, job losses will continue. The research clearly indicates that almost a third (31%) state 0-5% of those currently on furlough will be made redundant if the scheme isn’t extended, so an average of 38% employees are expected to lose their jobs come the end of October. Scaling this up to the 700,000 employees within the industry, 266,000 job losses are forecast.
Jane Longhurst, chief executive of the mia, says: “Despite events now being permitted for up to 30 people in COVID-secure venues, the industry is yet to see the green shoots of recovery.”
“With government intervention, including the extension of the furlough scheme and other support, 75% of venues indicate that this figure would be drastically reduced, with 140,000 jobs across the industry expected to be saved. The government therefore has a simple choice, to save jobs by offering an extension, or fund those individuals through benefits.”
Both short- and long-term business enquiries continue to remain well below pre-COVID levels. A decline in consumer confidence has seen a decrease in Q3 2020 enquiries for 97% of venues compared to the previous
To download a copy of the mia’s latest research that has been presented to DCMS to inform their recommendations to the Treasury, visit https://www.mia-uk.org/COVID-19-Recent-Industry-Findings
Red Lion in Chobham Awarded TripAdvisor’s 2020 Diner’s Choice Award The Red Lion Chobham, a community village pub, restaurant and garden in the heart of Chobham, has successfully reopened with fantastic support from its local community. As a result of the hard work the team has put in, the pub has been awarded the prestigious TripAdvisor’s 2020 Diner’s choice award, recognising the best places to eat around the world. Winners are calculated based on the quality and quantity of the millions of reviews, opinions and ratings collected on TripAdvisor, further testament of the fantastic offer The Red Lion Chobham provides.
freshest of produce to use in meals cooked for their customers. Commenting on the reopening, licensee Garry Tallent said: “It has been fantastic to see familiar faces again, and to provide our customers with delicious meals featuring our unique flavours. Our aim has been to create a relaxing environment with a high standard of dining, using the freshest produce possible including our home grown ingredients from our new vegetable plot. All our food is locally sourced as much as possible – it has always been important to us to support local businesses, especially during these difficult times.”
Licensees, Garry Tallent and partner Sandy Masson, took over the Red Lion in July 2019 following an extensive £250,000 refurbishment which saw the popular venue adapted into an independent restaurant and pub, with a beautiful outside dining area.
Mick Sheridan, Business Development Manager at Admiral Taverns commented: “Garry and Sandy have done a brilliant job at the Red Lion. The whole experience, from the moment you walk through the door to leaving is phenomenal. The food is delicious and I would highly recommend a visit as it is well worth the journey. They both have a wealth of experience, with over 60 years combined in the industry, and they’ve successfully created their vision at The Red Lion Chobham.
The pub reopened following lockdown on 16th July 2020, with eager residents taking advantage of the lost time during lockdown, to visit their favourite local. Garry and Sandy also took advantage of the time in lockdown to extend the renovations even further, including creating their own vegetable plot in the garden to ensure the
Take a Fresh Look at the UK’s Best-Selling Pork Snacks signature seasonings. Matt explains, “This refresh ensures that these uniquely British snacks appeal as much to the younger consumers entering the pork snacks market as they do to our loyal consumers who have been lifelong scratchings fans. Our research showed that the updated designs perform strongly with all groups, delivering increased purchase intent across the range and promising a sales boost for retailers.” Producing mouth-watering scratchings since 1960, Mr Porky is No. 1 brand, with a 44% share7 and is going from strength to strength, growing at 5.1% YoY7. The new Mr Porky range now comprises of three products: Tayto, the UK’s leading supplier of pork snacks1, has announced a refresh of all its brands with new-look packaging plus some exciting new products and formats. Matt Smith, Marketing Director for Tayto Group (who own the top three pork snacks brands) says: “Pork snacks have seen a resurgence and are growing almost three times faster than the market2. Undoubtedly some of this growth has been due to lockdown, as people have looked to ‘take that pub taste home’, but we have uncovered some longer term consumer attitudes during our two years of extensive research that has guided our range refresh.” Smith continues, “Our research has exploded a number of myths about pork scratchings. Firstly, whilst pork scratchings are inextricably linked to the pub in consumers’ minds, less than a third buy or consume pork snacks in licensed venues with over half buying in supermarkets and over 20% in convenience stores3. The historical link to pubs does however point to a clear merchandising principle - with 83% of pork snacks being consumed with a drink4, hanging a clipstrip of pork scratchings next to BWS will capture incremental sales. Scratchings are a ‘must-stock’ item as pork consumers really love the unique taste of scratchings and 19% of consumers will not buy another product if a pork snack isn’t available5. Another interesting insight was that pork snacks are not just eaten by men - 44% are consumed by women6.” Based on this consumer research, Tayto have focused on modernising the range to ensure it remains relevant to both existing and new consumers whilst preserving the proven, time-honoured taste and craft so beloved by generations. The new pack designs have broader appeal and the range includes new products and formats but is underpinned by award-winning recipes and traditional cooking methods using the finest ingredients and
‘Mr Porky Hand Cooked Scratchings’ - A NEW PRODUCT With a delicious Great Taste 2 Star award-winning recipe, this new, premium product is hand cooked in small batches to be the ultimate pork scratching! This pack had the highest purchase intent of any pack in the consumer research and promises to become a top-seller. Pack sizes and RRP: 65g RRP £1.49 / 40g RRP £1
‘Original Scratchings’ – MR PORKY’S BEST-SELLING SCRATCHING: RENAMED AND WITH REFRESHED PACKAGING. Previously called ‘Crackles’, the leading scratching in supermarkets has been re-named ‘Scratchings’ in line with consumer feedback, but the unique, triple-cooked recipe is unchanged and packs retain their distinctive gold look. Pack sizes and RRP: 65g RRP £1 / 6pk (6x16.5g) RRP £2
‘Crispy Strips’ - THE LIGHTER PRODUCT WITH UPDATED PACKAGING. This Great Taste award-winning pork snack has a lighter bite designed to attract new, younger consumers and create new pork snacking occasions. Pork scratchings tend to be consumed in the evening, especially at the weekend, so this lighter eat opens up daytime and on-the-go snacking without compromising on the crunch and taste of a scratching. Pack size and RRP: 35g RRP £1 Tayto also boasts another Great Taste 2 Star award winning brand Midland Snacks - which is delivering outstanding growth at +28% YoY8 . The pinnacle of the traditional scratching, this is ultimate pub snack and is Tayto’s best-selling pubcard! These finest quality, traditional pork scratchings are hand cooked to taste as good as they look - with a traditional crunch and flavour that creates that special pub feeling which has stood the test of time. The updated packaging retains a traditional look that showcases this
much-loved, artisanal British delicacy. For those looking for a lighter alternative to a traditional scratching, Tayto’s The Real Pork Co. offers consumers and retailers the opportunity to widen their meat snacking repertoire. By double-cooking the finest rind - by hand - in small batches, The Real Pork Co. has created snacks with all the taste of a scratching but with a lighter texture. Crunch is the lightest eat – a delightfully airy pork puff. Crackling is a modern twist on a scratching but with a lighter, bubbly texture opening up pork snacking to those who are looking for an alternative to a traditional scratching. Both are smothered in a mouth-watering seasoning with no nasties (free from artificial flavours, colours, MSG and gluten). The new-look, premium packaging has been specifically designed to target younger, more affluent consumers who are looking to expand their snacking horizons.
MERCHANDISING ADVICE Pork scratchings are synonymous with the pub and really are the ultimate pub snack. With 83% of pork snacks being consumed with a drink4 they are a ‘must stock’ item. Matt explains, “As licensed venues begin to rebuild their trade, maximising the revenue from each customer is vital. Adding a bag of scratchings to a drink can deliver around 50p per transaction - and they are VAT free! To maximise sales, pubcards should be prominently displayed behind the bar and Tayto can also supply bar runners and beer mats to help prompt customers to purchase. Given that space is at a premium in many bars, stick to proven brands such as Mr Porky - the nation’s favourite - and our best-selling pubcard - Midland Snacks Traditional Scratchings.” The new range will be rolling out across On-trade, all major mults and Convenience over the next few weeks. The packs may look different, but the terrific taste and quality aren’t changing – that unique taste can be passed on to generations to come! Sources: 1. IRI Market Place | Total GB | Total Crisps, Snacks & Popcorn | Value | 67% brand share | MAT to 170520 2. IRI Market Place | Total GB | Total Crisps, Snacks & Popcorn | Value | Pork Snacks +7.1% vs CSP +2.6% YoY | MAT to 170520 3. Norstat | Online panel | 4,009 pork snacks occasions | Venue bought or eaten | 29.5% Licensed, 51.2% Supermarket or superstore, 21.7% Convenience store | Jan 20 4. Norstat | Online panel | 4,009 pork snacks occasions | 83.1% consumed with a drink | Jan 20 5. Norstat | Online panel | 4,009 pork snacks occasions | Shoppers in Supermarkets, Convenience, P&T, Discount stores | Jan 20 6. Norstat | Online panel | 4,009 pork snacks occasions | 43.6% female | Jan 20 7. IRI Market Place | Total GB | Total Crisps, Snacks & Popcorn | Value | MAT to 170520 |44.4% brand share 8. IRI Market Place | Total GB | Total pork Snacks | Value | MAT to 17 May 20
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More than 1 in 7 people will not buy another More product if a pork snack isn’t available available3 - so don’t product mis s out on these incr miss incremental profits ofits emental pr SOURCES: Norstat | 4,009 4,009 pork snacks snacks occasions 1. Norstat occasions | Jan 20 Market Place Place | GB Symbols Symbols & Independents | Total 2. IRI Market Total Pork Pork Snacks Snacks | Value Value | MAT MAT To To 17 May May 20 Norstat | 715 715 pork snacks snacks consumers consumers | Licensed 3. Norstat Licensed venues venues | Jan 20 CGA Strategy Strategy Research Research 2016/17 2016/17 4. CGA
Merchandising Tip Snack sales increase by up to 80% when they are made more visible4 so stock our best-selling pubcard.
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CLH Digital
Products and Services
Issue 21
JURA JX10 - Speciality Coffee From A Pro Life Systems For Lobster and Shellfish The JX10 impresses with its versatility, user-friendliness and individuality. Offering 31 different speciality coffees, this master of its art covers both the full range of coffees finished with milk and milk foam and the entire spectrum of black coffees.
maintenance products, ensure TUV certified hygiene and cleanliness. Even the milk system in the JX10 is cleaned automatically at the touch of a button. The machine also has a JURA Smart Connect integrated allowing state of the art automatic coffee
Easy to understand modern graphics mean that even first time users will be able to navigate to exactly what they want. Different speciality coffees can be programmed and given names according to your needs.
machine operation via Smartphone and the free J.O.E.* app. Available accessories include Waste Water and Ground Eject, a Nayax Cashless System, a Cup Warmer Professional and a Data Communicator.
The machine comes with a 12 month on-site warranty, parts and labour and prices start with the JX10 Package of machine with Cooler Housing and 2.5ltr Cool Control at £3050.00. MODEL shown is JX10 in platinum with Cooler Housing and Cool Control inside.
Maintenance of the JX10 is just as easy as operation. Integrated rinsing and cleaning programmes, used in combination with original JURA
Visit uk.jura.com for further information.
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rexmartins Induction Technologies The very real financial benefits available to your food service business when you use the latest in rexmartins Induction Technologies. By leasing a rexmartins induction catering fryer or griddle you can achieve savings on energy and cooking oil that covers the monthly leasing costs, so your fryer or griddle effectively pays for itself! The energy-saving benefits of induction equipment are well-known and used in countless commercial kitchens throughout the world. You can now benefit from induction technology in a range of exclusive and cost-effective rexmartins catering equipment, including fryers, griddles, pasta cookers, large bratt pans and much, much more! Not all induction equipment is made the same, the rexmartins range has numerous exclusive patented parts and is built to last for many years, even in the most hos-
tile and demanding conditions. All the working components are water resistant; reducing the incidence of costly and inconvenient failure meaning we have some of the lowest failure rates in the industry. Not all quality induction catering equipment has to be expensive. The rexmartins induction range is high on quality but the most cost effective option available on the market today.
LEASE TO CONSERVE CAPITAL COSTS Upgraded Technology Leasing provides companies with the ability to keep pace with technology. Leasing offers the option of deducting 100 percent of the lease payment as a business expense & 19% Tax relief. To order, or for more information, please call 01892 543222 or email info@rexmartins.com or see the advert on page 24.
Say ‘Pasta la Vista’ to Plastic and Paper Straws A pasta straw company, Stroodles, has launched to provide an environmentally friendly solution to the single-use plastic crisis and rise of greenwashing from the paper straw industry. In comparison to soggy paper and plastic straws, Stroodles are an improvement as they provide greater durability, are flavourless, vegan, 100% biodegradable and are edible raw or cooked after use. A core principle for Stroodles is their ‘drink-easy’ ethos, meaning drinkers don’t have to change behaviour or compromise on drinking experience to do good for the environment. Speaking about the inception of his pasta straws, Chief Stroodle and Founder, Maxim Gelmann, says: “While we’re a very logical and effortless solution to the plastic problem, Stroodles is not just a straw company. Our driving goal is to become a vehicle for change and we hope that Stroodles can act as
an enabler, subtly inspiring people to question how they consume everyday items. We hope these incremental changes will lead to a ripple effect and create a greater shift in behaviour, one Stroodle at a time.” Stroodles caters to both, the on-trade and Direct Consumers (so-called ‘Stroodlers’) As of End of June 2020, Stroodles is changing their retail offering. 20cm Stroodles will then be available to purchase online and in-store at an RRP of £2.99 for a pack of 40 + delivery. The concept of conscious consumerism also extends to Stroodles’ business model and operation. A share of each sale is donated to local charities. For the hospitality industry, Stroodles are also available in bulk orders of 775 per pack. Stroodles are available online at www.stroodles.co.uk. Instagram: @stroodles_straws Facebook: @stroodlesstraws Twitter: @stroodles_straw
Who are Tudor Tea and Coffee Ltd? We are an Award Winning Supplier to the hospitality and licensed on trade and have been for over 36 years. Tudor’s success was established upon a highly successful range of high quality catering and specialist tea’s that it produces along with its outstanding coffee offering and
associated products. What makes us different? We understand that you want to provide exceptional tasting coffee, tea and other beverages, using cost effective and reliable machines. We roast all our own coffee beans so you can serve coffee at its best. We also supply our award winning tea plus all the sundries you might need, from grinders and crockery to syrups and disposable cups. With over 36 years of experience in the industry we are able to advise you on the most appropriate equipment for your needs and give you the full Barista training that you need from beginners to experts we can all
An homarium is a life system for shellfish. Due to a chilled and filtered closed water circuit, the animals are stored in optimal conditions in a fresh or seawater environment. In many places it is even a common tradition to pick the lobster of your choice out of the homarium tank! Not only lobsters feel 'at home' in an homarium, also rants, fish mongers, fish wholesalers, fishermen and crab, langoustine, crayfish, crawfish, spiny lobster and supermarkets, from our offices in Southampton, rock lobster do. Even fish such as trout, eel and turbot throughout the UK. can be held in the perfect condition of an homarium. Visit www.lobstertanks.co.uk or Tel 07711 188045 or At Lobster Tank UK, we supply homariums to restausee the advert on page 7.
Meet the Hands-Free Alcoholic Drinks Vending Machine from VendEase A new touch- free alcoholic drinks vending machine from VendEase enables the newly opened hospitality industry to offer a bar service that keeps staff and customers safe post lockdown. VendEase has announced an innovative, age verified, alcoholic drinks vending machine, which is set to help the hospitality industry keep people safe and socially distance as hotels, pubs and cafes open their doors in a new, post lockdown landscape. The machine from VendEase minimises guest contact points and enables safe distancing by allowing purchases to be made via a mobile phone. The customer scans a QR code, which then produces a visual interface that can be operated from their screen. The drink is then dispensed into a delivery tray that has been treated with a special sterilising coating that also prevents bacteria and viruses taking hold. Also in development are additional safety features such as a UV-C light beam that passes over all products to destroy viruses, which will be implemented later in 2020. ‘Technology has changed the face of vending and this new machine is a timely development for the hospitality industry,’ says VendEase co-founder Dave Berman. ‘It is an ideal solution for drinks serving in a post-Covid world where hotels are uncertain as to how to best organise their F&B functions with so many new rules in place. It also means they can attract guests who are hesitant about engaging with bars and restaurants, whilst keeping tight control of their F&B labour spend’ The touch-free machine uses a piece of software that allows for age control, meaning drinks cannot learn something new. Our team is on hand to help you every step of the way, including our own ‘factory-trained’ engineers to maintain and repair your machines. Please do not just take our word for it visit our website at www.tudorcoffee.co.uk and read what our customers have to say such as Mark from Caffe Lee who wrote “I just wanted to drop you a note to thank Tudor coffee for all their support through the covid-19 pandemic. Since we have moved over to you 6 months ago we have had nothing but first class service. Tina and John have helped us through the purchase of a new coffee machine to the supply of a quality coffee bean at a competitive price. Thank you once again and look forward to resuming business with you very soon.”
THE PRODUCTS! Award Winning Tea along with Award Winning Espresso Coffees! Indeed, with over 20+ blends our
be bought by anyone who is underage. Guests are issued with a PIN code or a dedicated fob that unlocks the alcoholic selections in the machine. One of the first organisations to utilise the VendEase alcohol dispensing machine is the Malmaison group, who will shortly be installing it in their Newcastle hotel prior to a planned group wide roll out. Paul Greenhalgh, Procurement Director at Malmaison says: “This offering from VendEase has arrived at the perfect time for us, and will work well alongside our existing F&B offer, allowing us to offer guests a great range of alcoholic drinks, 24/7. As a result, we have been able to review our mini bar offer which has saved us considerable spend. This innovative offer also closely aligns with our Malmaison brand ethos, giving guests an additional and valuable novel F&B experience” VendEase already supplies UK hotels with vending units that provide everyday essentials, snacks and ready meals and the new touch free alcoholic drinks machine can also be used to dispense these items, allowing outlets to keep profits from alcohol sales. ‘The hotel buys the machine then pays us a small percentage of revenue, which includes installation, training, credit card fees, access to cloud-based sales information and all maintenance and support. All sales generated go directly to the hotel. They can stock it accordingly, setting their own price points,’ says Dave Berman. The 42” HD Screen on the unit can also be used to interact with 3rd party service providers (gym’s, ticket sales, car parking, tourist attractions etc), which provides an additional revenue stream over and above alcohol sales. The dispenser requires a standard power outlet and all data is sent over the mobile phone network meaning it can be used in busy areas such as hotel receptions and lift lobbies. It has just launched in selected central London venues, will soon be seen at Malmaison Newcastle, and will be rolled out nationwide in the coming months. Visit www.vendease.co.uk for further information. most popular six have all proudly won Gold in the Great Taste Awards, these include our Rainforest Alliance (100% Arabica & R/A Coffee), our ever popular Milano Coffee Beans, along with Roma, Latte, Espresso, and the Artisan’s choice - our Rocket London blend. We also offer a comprehensive range of exciting, rich and delicious Single Origin Coffees. If you prefer we can roast to Order for maximum freshness. We hope this has given you a flavour of what we can do so if you would like a first class supplier to help and advise you to enhance your business further, then please give us a call and we can build our businesses together!
Phone: 01708 866 966 Email: sales@tudorcoffee.co.uk Web: www.tudorcoffee.co.uk See the advert on page 21 for details.
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www.catererlicensee.com
Technology and Software
Issue 21
CLH Digital
27
Sentinel Check-In: A Unique Contact ROUND - The Order, Pay and Loyalty App Tracing Solution for Pubs and Bars The government is asking pubs and bars to keep a record of their customers. Sentinel Check-in gathers verified information and processes customers in seconds. LANDLORDS • Want customers to get drinks quickly • Want customers to register without delay • Want an ability to check if a customer has registered • Want immediate notification if a customer has contracted Covid-19 CUSTOMERS • Don’t want to disclose personal information • Don’t want a complex process to get a drink • Don’t want pub staff accessing their data • Don’t want their data used for marketing Sentinel Check-in delivers on all the above for Landlords, Customers and the NHS. HOW SENTINEL CHECK-IN WORKS. IT’S SIMPLICITY ITSELF. • Each pub gets a unique QR code and phone number displayed on posters and postcards. • Customers scan the QR code to call the number. • Those without smart phones just call the pub’s displayed
number. • The customer hears a message and receives a text saying they have ‘Checked-in’. • The customer’s mobile phone number and date and time of registration is stored in the pub’s Check-in database. • No names, no email addresses, no apps, just a verified mobile phone number that’s 100% accurate. • Customer numbers are encrypted and only available to the NHS test and trace team on request. • Sentinel Check-in is ISO27001 and GDPR compliant. For more information and to register your pub, visit our Check-in webpage: www.yudu.com/sentinel-check-in/register Try a demo at www.yudu.com/sentinel-check-in/demo Here’s our explainer video: https://vimeo.com/432806850
The Role Of Tech In Consumer Reassurance The 4th July brought cause for celebration and marked the UK’s biggest step in our journey back to some form of normality. However, hospitality businesses have had to change face dramatically to accommodate the required safety measures and to reassure consumers. But does even more need to be done? We’re not out of the woods yet but, as ‘super Saturday’ showed, consumers are desperately missing eating and drinking out of home. That being said, 2020 has certainly been the year to shout loud and proud about cleaning protocols and hand sanitiser - and research conducted by CGA has shown that 68% of consumers prioritise feeling safe in a hospitality ven-
ues above their normal pre-Covid experience (1). When asked which were the most important safety/hygiene precautions to implement, technology solutions such as contactless payment were third in the list of priorities for consumers (1). It’s fair to say that no-one wants to be touching anything they don’t need to be in the current climate. In a recent study of 1,000 consumers conducted by Ordamo, 73% said having contact-free ordering and payment in restaurants would make them feel safer and cleaner (2). The good news for operators is that implementing such solutions in their business has never been easier. Contact-free order and pay systems not only enable
Round is the brainchild of Ethan Martin, who, whilst still at university, wanted to develop a simpler, more accessible means of transacting digitally, on university campuses as well as high street bars and coffee shops. Like many of his generation, life for them is online, they don’t want to carry cash and they don’t want to have to download a plethora of individual apps. Most of all, Ethan & his cofounder, Harry, felt that you shouldn’t have to be a rocket scientist to be able to order a pint or a coffee over your phone. Founded in 2018 and headquartered in Brighton, ROUND is at the forefront of the digital revolution that is shaping the hospitality industry. Launching at Northfield Bar at Sussex University, the free to join app is enables our community of pubs across the country to accept mobile payments, helping them keep their staff and customers safe. ROUND has signed a partnership agreement with EI Group and Greene King Pub Partners to allow their Leased and Tenanted estates and free trade customers to take advantage of our affordable and easy to use mobile ordering system. The app has been developed over the last two years from a university bedroom to a shipping container to a thriving start-up with our central Brighton office. Whilst the app launched successfully at the University of Sussex before lockdown, ROUND has been helping publicans across the country
customers to pay contact-free, but can deliver an almost entirely contact-free dining experience end to end. With Ordamo, the most user-friendly contact-free order and pay system, customers arriving at a venue simply scan a QR code or go to a custom URL on their mobile. From there, they can browse an entire branded menu, place their orders and make tailored requests. They can also securely pay the bill and be given a receipt; all integrating seamlessly with businesses’ existing EPoS systems. Not having to download an app is also a plus for consumers, with Ordamo research showing that half would see having to download an app as a barrier to ordering and paying using technology in a restaurant (2). Insight clearly demonstrates that consumers want to view menus, order and pay using their own device and the Government’s most recent guidance, published on
reopen their venues and start serving customers again. There are now hundreds of ROUND enabled venues across the UK & we are constantly adding more but at the time of print the following are accepting ROUND orders in Brighton & Hove: The Mucky Duck, The Foundry, The Crescent, The Montpellier Inn & Sussex University (Northfield Bar & Falmer Deli).
BENEFITS OF ROUND: 1. Allows consumers to order safely and adhere to social distancing guidelines 2. 1 click payment as is easy to use, there is no card or cash handling 3. Presence across universities, pub groups, coffee shops and independent venues so there is a diverse demographic of users on our platform Ethan Martin CEO comments: “Over the past two years, we have focused on developing a platform to digitally transform hospitality in a way that is accessible to all. Whilst we fully understand the need for pub closures, we are excited for the plans to reopen and are particularly excited that ROUND will be part of the solution in navigating what ‘new normal’ will look like in terms of business and social life.” Sign up today at www.round.app
23rd June, supports this need. With the ambition of safely managing service interactions at hospitality venues and endorsed by UKHospitality, the Government’s most recent guidance suggests that the use of contactless ordering and payment to minimise staff and customer contact should be encouraged. INTRODUCING ORDAMO Ordamo is the most user-friendly contact-free ordering and payment platform, with no app download required. Ordamo has been designed and created by hospitality experts with decades of development experience and owns patents around the globe for its technology. There are no upfront or ongoing fees, just a small commission per transaction, and businesses can have the system up and running within 48 hours. Sources: 1. CGA 2. MCA for Ordamo June 2018, n=1000 UK consumers
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CLH Digital
Issue 21
Technology and Software
How To Navigate The Confusing Ordering And Payment App Landscape By Nick White, head of alcohol at SHS Group, owner of WKD (www.shs-group.co.uk) The hospitality industry hasn’t always adopted technology as quickly as it might*. After all, going to the pub is about meeting people and having personal experiences. Adding screens, apps or automated processes into the equation has been considered a quick way to kill the ambience. However, COVID-19 has disrupted the industry hugely. With establishments serving tentatively, they must think about technology to meet government guidelines. These require table service where possible, and encourage use of contactless ordering through an app**. This presents a challenge – especially for smaller businesses and independents, which might’ve rushed to choose an app, or are still attempting to find one. While big players have their own, not everyone has capacity to build software from scratch. So, what are the options, and what factors should the on-trade consider as we settle into the new normal? Also, what benefits come with apps and can these be seen as opportunities rather than a threats?
CONSIDERING THE APP MARKET The first challenge to face is the volume of apps available. Plenty have been
around for some time, but many more have come to market and are investing heavily in self-promotion. There’s app2table, Dines, Hungrrr, KitchenCut, OrderPay, Pepper, Sort-It, Swiftly, Tabology and Yoello to name a few. Key functions to consider are: does it allow people to order food and drink? Can customers make payments? Can they book tables? The first two should be considered absolute musts. The third is something to think about, but not all apps offer this. Swiftly, launched by Heineken, does all three. It doesn’t require businesses to serve Heineken, although those that do receive preferential pricing. It’s crucial to factor in costs. There’s a mix of options, including upfront payments, registration fees, monthly subscriptions and commissions on sales. Each app has its own offering. For example, Dines has no set-up fee or contracts and its basic package takes 2.5% commission, plus 20p per transaction. Meanwhile, SortIt starts at £25 per month with a £99 set-up fee. Ultimately, the decision is in the hands of establishments and will depend on customer numbers and fixed or variable cost preferences. Next on the check-list is whether you can “whitelabel” the app. Can you add branding to make it look and feel your own? While not essential, it can enhance customer experience. app2table and Tabology offer this among others. It’s worth knowing if the app allows additional services - such as toilet requests – or if it can integrate with other systems, such as tills and printers. Many offer this functionality, but it’s worth checking your existing technology and how it might fit in. Also consider whether you need an app at all. It might be easier to have a browser-based system or one with QR codes. Some customers just don’t want another app. Dines work both as an app and from smartphone web
browsers. Yoello requires no app download. The most important consideration is security. Remember, any business using apps will be entrusting customer information and payment details to them. All of those available meet certain standards, but look for ones proving their trustworthiness. For example, Yoello is authorised and regulated by the Financial Conduct Authority as a secure and trusted Payment Institution. Ensure you check any app’s credentials – especially if it’s newer, relatively unknown or free.
LOOKING TO THE FUTURE With apps creating a new relationship between customers and the ontrade, consider how this might be an opportunity rather than a hurdle. Many can offer customer insights and databases, which present marketing opportunities and the chance to create personalised offers. While high-quality staff and service will always be important, perhaps it’s time to start attracting customers with deals you know they’ll love. What’s not to like? An establishment that knows what its clientele love and is willing to provide discount and a friendly welcome? Equally, apps can link sales to your supply chain more effectively. It sounds over the top for independents, but could spell the end of certain drinks running out mid-shift. It can also help manage food wastage, maximising profits and building a more robust business. To conclude, apps are new to the majority of the industry, and hasty decisions might need to be reconsidered later. Keep an eye on how things progress, monitor how effectively apps work and look for opportunities rather than threats. Good luck – we’re rooting for you. * https://www.hospitalitynet.org/panel/125000007.html ** https://www.gov.uk/government/news/pubs-restaurants-and-hairdressers-to-reopen-from-4-july
Create a Unique Brand Identity and Enhance your Customers’ Experience with Ambimedia Audiovisual Solutions Ambimedia Ltd are working hard to provide our clients with audiovisual solutions which allows them to adapt to future needs, in the wake of the recent pandemic. Our Certified Technology Specialists have been working closely with manufactures to develop our product range in order to meet changing demands.
ENHANCING OUTDOOR SPACES In order to enhance outdoor areas in pubs and restaurants, we have provided solutions including outdoor high brightness TV’s, outdoor sound systems and extended WIFI and CCTV networks. Whilst the future of how venues can operate indoors is unknown, enhancing outdoor spaces has been a key area of growth within the industry.
HAND SANITISERS WITH BUILT IN DIGITAL SIGNAGE DISPLAYS Most venues which you visit these days have hand sanitiser stations as you enter the
building and we have gone one step further, providing digital signage displays within the hand sanitiser stations allowing venues to provide information to customers in addition to product advertising.
DIGITAL MENUBOARDS & DIGITAL SIGNAGE Our award winning digital menuboard solution allows customers to instantly manage content on their screens from a PC or tablet. Choose from over 700 menuboard templates and over 3000 images or upload your own and publish the content to your TV’s. Visit www.signmenu.co.uk and signup for a free account. We also have a full digital signage package available where we can manage the content on your behalf – please contact us for further information. Ambimedia Ltd, 62 Oadby Drive, Hasland, Chesterfield, S41 0YF T: 01246 906958 E: info@ambimedia.org W: www.ambimedia.org
London Pub Supports Furloughed Team Members With Gift Card Revenue London pub The Culpeper has been able to support its furloughed team members by using revenue produced by its online gift vouchers, introduced at the start of lockdown. Spitalfields pub The Culpeper, like many hospitality businesses, encouraged its customers to buy gift cards during lockdown, with all proceeds going into a new, Employee Emergency Care Fund created as soon as the pub closed its doors, to help team members facing financial hardship. Using the free Toggle platform to create the gift cards, The Culpeper’s management were able get the cards onto their website quickly and start selling them to customers. Between mid-March and the end of July, they sold £6,000 worth of gift cards. Initially, The Culpeper used the Care Fund to help a handful of team members who needed money to make rent or pay bills, before the government’s furlough scheme kicked in. After the pub reopened in July, the management analysed trading levels and realised that around half the team members employed before lockdown would be needed back in the business from August onwards. They therefore decided to help those employees not returning to the pub, by using the Care Fund to keep them on furlough for one more month. Culpeper operations director Sandy Jarvis said: “We were forced to close our doors and send staff home without any kind of support from the government initially, so we knew straight away we’d need a pot of money to help them. Telling customers that their gift card purchase would help a member of staff during lockdown was really powerful and we’re grateful to our generous customers for helping us in this way. “In August, The Culpeper had to contribute to the furlough scheme for the first time, which we wouldn’t have been able to do without the money in the Care Fund. So it’s enabled us to keep around 50 of our team members on furlough for the month, giving them a bit more time to find new work and make plans and to give us an extra month to see demand grow and bring more people back. It's heartbreaking to not be able to bring everyone back, but sadly that’s the reality of the
London hospitality sector at the moment.” Andrew Whiteley, chief experience officer at Airship, the sector technology experts behind the Toggle gift card platform, said: “It’s been great to see how operators have used Toggle to benefit those in need during lockdown and beyond. Selling £6,000 of gift cards is an impressive achievement and shows the support The Culpeper has among its customers, which bodes well for the business’s recovery.” Other Toggle initiatives include: Crust Bros offering gift cards to deliver free pizzas to London hospitals, Yummy Pubs helping to feed vulnerable or isolating people and Derbyshire pub The Devonshire Arms selling cards to buy a night’s stay for an NHS worker. The Toggle platform allows hospitality businesses to quickly set up bespoke, branded gift cards. The service will remain free to operators until 1 September, and after that, charges are only applied after £1,000 worth of gift card sales. Users can be up and running in around 30 minutes, making gift cards available for customers to buy online and send to recipients by email. Hundreds of pubs, bars and restaurants are live on Toggle, including: JW Lees, Yummy Pubs, Boston Tea Party, Brewhouse & Kitchen, Côte, Turtle Bay, San Carlo, Bob Bob Ricard, Park Chinois, Revolución de Cuba, Hickory’s Smokehouse, Ego Restaurants & Rosa's Thai Café Visit www.usetoggle.com for details.
Technology and Software
Issue 21
CLH Digital
Game-Changing Tech Helps Hospitality Venues Navigate Data Minefield Magenta Data’s Affixr solution takes the pressure off licensees, hoteliers, restaurateurs and caterers burdened with data control responsibilities.
work with a simple click • Collect feedback • Set up guests lists and RSVPs • Send thank you/invitation emails Affixr allows data to be stored safely, GDPR compliantly and securely yet be easily retrievable.
Affixr uses technology in a new, cutting-edge solution with smart QR codes for easy-to-use and GDPR compliant data capture – without the need for an app or website.
Its unique system eliminates the need for an app and no hardware, such as a tablet, or website is required although QR codes can be pointed towards existing websites if required.
Game-changing COVID-19 ‘track and trace’ technology has been launched for the food and drink industry.
Customers simply point their mobile phone’s camera to scan bespoke QR codes which takes them to a screen to easily and quickly leave their contact details.
Director Daniel Jain said: “This is game changing technology which allows both customers and licensees get to grips with the new regulations in the easiest way possible.”
With a bespoke dashboard, Affixr also allow licensees and caterers to:
Prices start at £9.99 with our introduction plan absolutely free. Contact director Daniel Jain at daniel.jain@ magentadata.com, and 0208 996 5182. Or visit www.affixr.com to get started today.
• Compliantly record data of all customers, not just the bill payer • Share menus – reducing the need for paper versions • Let customers join a wi-fi net-
Caterbook - A Software Solution for the 2020s
This Spring - Hotels, B&B’s and pubs like yours are migrating to Caterbook - a modern, cloud-based hotel software solution for the 2020’s. • Batch create, print and email invoices in a single click. • Post food & drink items from your EPOS to the room bill for settlement on checkout. • Use yield management to automate pricing changes based on availability. • Create and schedule custom guest email and SMS messages. • Role based access control restricts staff privileges to features based on their needs. • Responsive, customisable booking engine embeds on your
own website. • Configure and assign unique per-rate deposit and cancellation policies. • Housekeeping report shows cleaning type, linen and towels required each day. • Industry standard reporting metrics of RevPAR, ADR etc. • Take payments in real time using our built in PCI compliant payment gateway. • Channel Manager links to booking.com and Expedia. Call 01840 298298 or visit www.caterbook.com and sign up for a free 14 day trial account.
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
A smart solution for easy COVID-19 track and trace data Easy to use for you and your customers in pubs, bars, restaurants, cafes, food outlets and hotels. Customers scan QR codes with phones to leave contact details, view menus, join wi-fi, collect feedback and more:
• GDPR compliant • No hardware or app needed • Zero set-up costs • Record all customers details, not just the bill payer • Quick data access • Track covers in real time
Prices start at £9.99/month with a
FREE introduction plan Contact us now to set up your Affixr system today. Contact us to get started today by visiting our website
www.affixr.com
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CLH Digital
Issue 21
Hygiene and Infection Control
EAIS - The Ideal Solution T
EAIS are your one stop solution for all of your storage and handling needs. Our vastly experienced and award winning team are on hand to support our distributors and to help them overcome any challenge that they may face. We offer 16 different types of racking to choose from including chrome, nylon, stainless steel solid, perforated & wire as well as lift-out systems. All of these are available in wide range of sizes which will help to maximise every area of a busy commercial kitchen. Follow this up with a huge range of trolleys and transportation system you will find all that’s needed to support all types of commercial catering applications. We are proud of our ability to hold vast stocks of racking and
trolleys, allowing us to accommodate urgent next day delivery requests if required.
In addition to standard products one of our strengths is our flexibility. Our on-site in-house manufacturing facility allows us to offer bespoke items to our customers. Therefore if our standard product doesn’t quite tick your box our engineers and designers will work closely with a client to ensure the correct bespoke solution is offered. As well as supply only we can also offer an efficient and economical installation service with our highly experienced and qualified teams of fitters. For more information please visit our website – www.eais.co
ATP Leads The Way For Hotel Cleaning Effectiveness
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
East Anglian Installation Systems Ltd EAIS Ltd @EAISUK industries to monitor cleaning effectiveness. ATP moniAs hoteliers navigate the swings between lockdowns tors provide, in as little as 10 seconds, quantitation of and reduced capacity, and reopening floors, preparing the overall ability of cleaning chemicals and crews using rooms, and accepting more guests, they will need to them to clean a surface. take extra steps to ensure the safety of those guests and the employees who serve them. One study estimates that 33 percent of the ATP picked up by monitoring is microKey to that safety will be ensuring bial in origin. Surfaces will vary that sleeping rooms, conference according to sources of contamiareas, lobbies and lounges are nation and frequency of contact cleaned and sanitized. While sanitisbut reducing ATP levels often is ing surfaces is just a small part of enough to reduce infection. combatting the prevalence of Hygiena’s EnSURE™ Touch ATP COVID-19, hotels need to prove to Monitoring System uses the guests that their facility is safe place UltraSnap™ test to collect samto stay. ples from virtually any surface, Too often, monitoring of cleaning delivering actionable, reliable effectiveness has relied on visual results in seconds. Its portability inspection. This, of course, cannot and ability to upload to SureTrend detect unseen microbes. Cleaning cloud-based software lets you and sanitation monitoring technolotrack and trace progress, without gy that uses adenosine triphosphate leaving the room! (ATP), the energy-releasing moleSee the advert on the facing cule found in every living cell, has page for details. been adopted by hotels and other
TTHE H E IDEAL SOLUTION SOLUTIO N East Installation Systems Systems East Anglian Anglian Installation
Tel: 01553 765205 Fax: 01553 768464 www.eais.co Tel:
rer and Supplier of products products supplied both to the Foodservice EAIS is a leading Manufactu Manufacturer re looking for only meet the customer’s demands, but their expectations as well. Whether you a are storage shelving, rracking acking systems and trolleys, trolleys, or healthcare healthcare shelving and medical ttrolleys rolleys or food storage bespoke design p roducts. EAIS will be your Ideal Solution. Solution. even bespoke products.
East Anglian Installation Systems Ltd
EAIS Ltd @EAISUK
East Anglian Installation Systems Ltd
e.a.i.s_uk
East Anglian Installation Systems Hardwick Norfolk m, sOldmedow Oldm O Road, Ha rdwick Industrial Estate, King’s LLynn, ynn, No r folk PE30 4JJ
Keep guests and people safe, one surface at a time ouch - The Most Innovative EnSURE™ T Touch ATP Verification ATP Cleaning C Verification Ver er System Helps Y You: ou: Track T rack cleaning ef efforts forts and verify effective. they have been ef fective.
eas in your facility Verify areas V erify high-touch high-to ar have been cleaned pr operly. properly.
effectiveness. V erify if hand-washing h hand-w d effectiveness. Verify
Verify areas, V erify common commo ar eas, meeting rrooms, ooms, and of fices have been cleaned pr operly. offices properly.
hygiena.com/hospitality
Hygiene and Infection Control New Insect Prevention Air Curtain Astreea - The Pedal Hand Sanitiser Issue 21
JS Air Curtains is launching a new air curtain, the Fly, specially designed for insect control. It is a hygienic alternative to plastic strip or chain link curtains.
CLH Digital
31
entire entrance with a barrier of air, thus preventing any gaps that might allow insects to enter. Adjustable aluminium aerofoil shaped air blades can direct the airstream to create a tight seal across an entrance.
As well as insects, the air curtain can also discourage rodents from entering an entrance. Research has shown that rats, mice and other furry intruders do not like the sensation an air curtain creates on their fur and will avoid passing under a fast moving barrier of air. Dust, pollen and airborne pollutants are also minimised, to help maintain a safe and healthy indoor environment.
By creating a high-velocity air barrier across a doorway, flying insects are prevented from entering food preparation areas in butcher shops, supermarkets, hospitals and nursing homes, as well as food production premises. This allows doors to remain open, reducing the risk of surface contamination through staff or customers needing to touch doors or handles. Suitable for installation directly above a doorway, it is offered in five lengths from one to three metres and in four different power outputs to protect doorways up to four metres high. Fly air curtains should always by fitted to completely cover the
JS Air Curtains provide expert advice and supply an extensive range of air curtains for all commercial and industrial applications. You can find out more at www.jsaircurtains.com.
Innovative Managed Tech Solutions for Covid-19 Launched ciently. The remotely operated system uses ultraviolet to decontaminate both the air and surfaces in a room, killing 99.9999% of pathogens. An entire room is cleaned in minutes and the network-connected system provides certification. Nanoclave cabinets use the same UV technology to clean smaller items such as menus, remote controls, equipment or uniforms. To ensure social distancing is maintained within the workplace, Contrac IT has also worked with partners to bring together a range of wearable tech. Available as a lanyard, wristband or vest, the technology alerts the wearer when they get too close to a colleague. A third piece of technology can monitor people as they enter premises with thermal imaging cameras, detecting anyone experiencing a higher than normal temperature.
A first-of-its-kind suite of smart tech solutions has been launched by Contrac IT to help businesses in the hospitality industry protect their workforce and customers in the wake of the Coronavirus pandemic.
All the devices, which are GDPR compliant, can be monitored by Contrac IT to enable corrective action.
Utilising technology most often seen in acute healthcare settings, the THOR UVC® terminal cleaning device kills viruses quickly and effi-
For more information: www.contracfm.com/covid-response / info@contracfm.com
As the 4th July reopening date has been confirmed, businesses need to plan and implement strategies to keep their visitors and employees safe. Where cleanliness and efficiency are key for the hospitality trade, a simple and safe way of sanitising is the way forward. Introducing the Astreea® pedal hand sanitiser. Touchless, fully mechanical and made entirely from medical stainless steel, this revolutionary dispenser requires no assembly, electrical outlet, or maintenance. It’s designed for both indoor and outdoor use, making it ideal for any public space. The Astreea® dispenser is different from typical plastic wall or post-mounted products. Its seamless steel body and mechanical operation make it almost indestructible. Units are maintenance-free, arrive fully assembled, and use any hand sanitiser product, making them an ideal solution during these uncertain times. Astreea®'s many virtues have made it an easy choice for businesses as lockdown eases. • 12 month warranty • Anti-theft • Hands-free • Genuine usage increase where installed • Medical stainless-steel construction • Developed in an aerospace factory • No electrical outlet needed • Visitors see you are proactively making site safe • Highest quality materials • Universal use, can be filled with any hand sanitiser To learn more, visit www.astreeauk.co.uk or contact info@astreeauk.co.uk.
Innovative Managed Tech Solutions to Help Hospitality Businesses Protect Employees and Customers from Covid-19
Hand sanitising just got simpler and safer with the Astreea® touchless pedal operated stylish sanitiser dispenser.
• Revolutionary dispenser • 12 month warranty • Anti-theft • Hands-free • Genuine usage increase • Suitable Indoor or Outdoor • Medical stainless-steel • No electrical outlet needed • Use any hand sanitiser
astreeauk.co.uk | info@astreeauk.co.uk
• THOR UVC® terminal cleaning device safely kills viruses in the air and on surfaces in minutes • Nanoclave cabinets use UV lights to disinfect items such as menus, remotes and shared equipment • Wearable tech alerts colleagues if they breach social distancing – available as lanyards, wristbands and hi-vis vests • Thermal imaging camera detects higher than normal temperatures
www.contracfm.com/covid-response For more information contact: info@contracfm.com
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CLH Digital
Issue 21
Hygiene and Infection Control
InnuScience Urges Hospitality Sector To Practice ‘Justified Disinfection’ Post-Lockdown To Keep Businesses Clean InnuScience, a global leader in commercial cleaning systems based on biotechnology, is urging the hospitality sector to adopt high levels of hygiene with an emphasis on effective cleaning using high performing detergents rather than an over reliance of disinfectants that do not clean and risk negative impact for the environment. The biotech company with a vision to change the way the world cleans is advocating a cleaning regime called ‘Justified Disinfection’ which encourages disinfecting only where and when it is useful and relevant and which it has championed for over 20 years. Steve Teasdale, the Co-Founder and Vice President of Scientific Affairs at InnuScience, explained: “Justified Disinfection is the principle that effective cleaning with high quality detergents across all non-critical touch surfaces is as effective, if not more so, than the widespread systematic or abusive use of disinfectants. “There is also a need to continue to look after our environment. This has been at our heart since we began”. InnuScience warns that regular and widespread use of disinfectants does not provide a clean surface as disinfectants do not clean per se promoting the development of bacteria, and recommends they should only be used on critical “high frequency” touch surfaces such as door handles, taps, toilet flush handles, keyboards, lift switches and handrails as these are surfaces that are most likely
to cause transmission of bugs. It suggests effective regular cleaning is most appropriate for all non-critical surfaces such as floors, urinals, ceilings and most walls as these are areas that are not typically touched and do not represent a real biological risk to health. Scientific reporting demonstrates that the coronavirus is effectively rendered inactive and noninfective when detergents are used. InnuScience, which has a UK base in Milton Keynes, Bucks, sets out its strategy in a 24-page document entitled: “RESTART program: Guide for hospitality reopening post lockdown”. It advises the hospitality sector how to apply its ‘Justified Disinfection’ methods in settings such as reception areas and lobbies, guest rooms, communal areas, spas and wellness areas. Planet conscious InnuScience also warns of the potential disadvantages and risks associated with large-scale disinfection such as creating a false sense of security with some people believing a disinfected surface becomes safe from bacteria triggering bad habits that could pose a risk to health. Other factors that concern InnuScience are an increase in pollution as hundreds of thousands of tonnes of disinfectants end up as environmental waste while overuse of disinfectants has been linked to an increase in the number of allergies as well as skin complaints, eczema, asthma and eye irritations. InnuScience’s portfolio of products includes - but is not limited to - cleaners and degreasers, industrial cleaners, warewash and laundry, and personal care products. Backed by nearly 30 years of research, InnuScience has a reputation for being a disruptor in the professional cleaning market bringing biotechnology to the hospitality, facilities management, building and care sectors. Visit www.innuscience.com for details
WaterCare Proudly Introduce the New iX Water Range
Temperature Testing - The New Normal The pandemic has taught us that information is power. When it comes to testing it has rarely been out of the news. Manufacturers that continued to work during the lockdown on essential goods and services often led the way in adopting testing measures – on their staff. Temperature testing is recognised as a powerful tool in the employer’s toolbox to assist in preventing the virus potentially wreaking havoc and worse with the workforce and the business. Any person in a manufacturing environment that tests positive for the virus is a personal tragedy but also will probably result in all colleagues in their workspace self-isolating. One MD of such a company claimed on a recent webinar that testing staff temperature at the beginning and end of every shift had been helpful to their business, and staff were very comforted by it. To know your work colleagues don’t have one of the major symptoms is comforting. Obviously, an instant cheap test for the virus is not yet with us but temperature testing of staff and potentially customers is now being adopted by many large employers too as workers return from “Lockdown”. At a basic level it is easily put in place; getting staff permission to take their temperature has rarely been refused but is essential. If using a handheld device like a “gun” the operator has to wear full PPE. Then the need for clear procedures as to what happens if someone is over temperature – absolutely essential for all involved. The “gun” and the member of staff in PPE is somewhat unfriendly and many companies have moved up a level in their approach to eliminate both. New equipment allows employees to walk up
to a screen – which can welcome them and give them any message for the day. Without contact, the screen will identify the person, take their temperature and create a record for management. It will sound an alarm if the person is outside the set temperatures and can remind employees if they need to wear a mask and will allow for masks in the facial recognition. Ford, Amazon, Walmart and others are now running such equipment often linked to their time and attendance software. Others have introduced such a contactless temperature checking system for customers too. With both face or wrist temperature measuring options temperature testing customers can be reassuring for them as well as for your staff. Some hospitality organisations like Handpicked Hotels are letting their customers know that they will get a temperature check on check-in. Others are advertising the fact their staff are tested. Temperature testing will not in itself defeat the virus, but it is reassuring for all. The equipment to do so is now available in the UK and many technology companies now offer these services. One such IT support company is TIO, whose Director, Peter Lowe, states that professional temperature testing equipment that is several levels up from the unfriendly “gun” is a new service his company provides with managed installation and user training. “The level of integration is determined by the customer as some prefer a simple plug and play device that can be moved around the business, and it’s fast becoming the new normal for some of our customers.” Information and details of the different systems with indicative costs can viewed on our website. www.tionet.co.uk
The iXWater range now has a newly designed head for ease of maintenance. The iXWater head has quick shut off, flush valve and an optional digital flow meter. The head also has a variable bypass to allow some untreated water to be dialled back into the water supply which is essential for better coffee extraction and taste. iX Water filters are the first truly eco-friendly, 100% recyclable cartridge filter in the market, offering Insert Refill Technology to provide a genuinely sustainable and cost-effective alternative to mainstream cartridge water WaterCare are passionate about providing cost effective, eco-friendly filters. For use on coffee machines, water coolers, ice machines, vending machines, and catering applications. The solutions to water treatment. Their NEW, improved iX range of water iX range offers a comprehensive product in a cost effective, efficient, flexible, and stylish package. filters, along with our Replace & Return Program provide an easy, WaterCare are extremely aware of the negative impact that waste plastic has on the environment, plus with the responsible, and cost-effective alternative to current one-way systems. uncertainty of where the hospitality industry will be in the next 12 months following Covid-19 pandemic, Discover the full iX Water range at www.watercare.co.uk/ecoWaterCare have created a product and program designed to not only reduce your costs significantly, but also friendly-water-filters/ or call 01279 780250 to speak to a sales reprerecycle 100% of the expired media inserts and return these back into the marketplace – keeping costs & waste sentative. down, whilst creating measurable control.
Commercial body temperature testing equipment for use in hotels, bars and restaurants. Fully installed on premises, with staff training provided Face Recognition Access Control Terminal with Digital Detection Module
Temperature Measurement with Face Recognition and Access Control Terminal
Standing Temperature Measurement Terminal
www.tionet.co.uk contactus@tio.uk.com 020 3301 2729
Handheld Thermal Imager
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CLH Digital
Issue 21
Hygiene and Infection Control
Temp.com - Protect Your Staff and Customers
As part of the strategy to reopen after the lock down, temperature monitoring of staff is encouraged and highly recommended for customers. It should of course be implemented along with other safety measures recommended by the government. There are many temperature monitoring products now available on the market. However, in the absence of official guidance, it is difficult to establish which solutions are fit for purpose. Handheld infrared thermometers are notoriously inaccurate and high-end thermal imaging systems can cost a small fortune. temp.cam offers a practical and effective solution with functionality ideal for both staff and visitors. The product is completely stand-alone, contactless, gives quick readings, requires no human intervention at point of test and records the data via secure UK servers. The temperature monitoring with a temp.cam works as follows:
• Reduce costs • Improve operational efficiencies • Raise bottom line profitability • Improve Quality
Specially formulated Eco-
Flow and temperature
electronic smart box
friendly beer line cleaner
sensor based dispense
Decontamination
which keeps beer
that uses active oxygen to
monitoring system,
Kills 99.995% of Bacteria,
lines cleaner for longer.
clean safely - replaces
offering the very best in
Viruses, Fungi and Spores
reducing cleans from 52
caustic cleaners.
terms of quality, reliability
100% biodegradable.
High-performance
to around 13 per year.
Easy, Effective
and value.
Tel: 0800 170 1564 | Email: enquiries@lineclenze.com
www.lineclenze.com
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
- A member of staff or guest stands in front of the tablet
- Temperature check is done in an instant and reading displayed on the screen - If a high temperature above 37.5 C is detected, the tablet gives an audible alert and sends an email alert with details of the check - The data is available to view remotely online through a dashboard. You do not need a staff member standing around to watch the temperature checks. - You can have the system configured to log staff temperature checks with names or employee numbers - All other public checks are recorded and displayed on the dashboard with a date time tag / site name / device name and the corresponding temperature readings. temp.cam is being used by the NHS, TFL, National Grid, Veolia, UK Power Networks, Kautex Textron, National transport operators and numerous hospitality sector businesses in the UK and Europe. All their systems are provided with a 12month warranty and ongoing technical support.
Make Your Premises Safe for the Environment, Staff and Customers LineClenze have the ultimate solution to make any hospitality and licensed on trade environment safe for staff, customers and at the same time protecting the environment. Our innovative decontamination process involves distributing superfine droplets of disinfectant into the atmosphere, to kill the bacteria and viruses in the air and, when the droplets land on any surface, it also kills the bacteria and viruses on that surface. DEW Disinfects only active ingredient is the same as our body produces when fighting an infection, so it presents no danger to humans, animals, plants or the environment. There is no need to evacuate an area being fogged, or to wear PPE. DEW Disinfect is highly effective at killing bacteria, viruses and fungi, without damaging the environment and it is entirely human-compatible, it can be used almost
everywhere where disinfection or sanitisation is required. DEW Disinfect leaves NO residue, in fact, it destroys biofilm and hormonal residues, then simply evaporates. We offer a number of different dispense mechanisms to enable DEW Disinfect to be used throughout your venue. These include:
• Fogging Machine for large areas • Room Mister • Vehicle Mister • Handheld Spray for localised use • Wall dispensers and small spray bottles for hand sanitisation For further details visit www.lineclenze.com
Hygiene and Infection Control CTU Services' Thermal Access System With the introduction of various measures to constrain and manage the emergency of COVID-19 in the UK, CTU Services Thermal Access System presents the ideal solution. To address the challenge of social distancing many public places are implementing restrictions on customer flow. This includes locations such as the hospitality industry and the retail sector. CTU Services perfectly resolves the problem of "how to accurately and efficiently control customer flow in a premises" Their system detects how many people are present in the targeted area and display the figure in real-time. If the capacity is reached the system's display immediately indicates no more people should enter. The two systems that CTU Services supply can be merged together to give you more security and social distancing. The Thermal camera can be wall mounted or comes on a sleek stand. It will also notify any number of
members of staff of any issues with potential clients entering the premisses via text or email. • Facial recognition is fully integrated with body temperature monitoring. This means no additional sta are required. • The solution is contactless, reducing the risk of cross infection. • Extensive storage of facial images and temperature information enabling easy historical access. • Fast facial recognition and temperature monitoring reducing access congestion. In Scotland will detect if you are or are not wearing a mask / face covering. • Integration with third party products such as turnstiles and VMS. See a demonstration of the system at https://youtu.be/lcQllOytA7Y For further information, see the advert this page, call 01257 477060 or visit www.ctuservices.com
Sanozone. The Easy Way To Sanitise Your Indoor Spaces SANOZONE, which delivers the most efficient sanitisation performance in indoor spaces, is now available from Barbel. Manufactured by Vitaeco S.r.l., the world famous manufacturer of the highly regarded HotmixPro thermal blender range, SANOZONE sanitises rooms of many sizes in enclosed HRC sites, hotels, restaurants, bars, conference rooms and similar establishments where totally reliable and regular sanitisation is needed. SANOZONE is particularly suitable for hospitals and care home areas, where absolute cleanliness is mandatory, and in areas where it is difficult or impossible to deliver effective sanitisation throughout. The SANOZONE range of
machines use Ozone (O3) technology, a gaseous form of Ozone that fills the room, reaching every corner of the space, santising surfaces and critical hard-to-reach corners homogenously, consistently and safely. The SANOZONE range of sanitisation machines are all equipped with the latest technology and customised disinfection programmes to suit your specific requirements. The running costs are considerably lower than any traditional disinfecting programmes and most importantly, there is no manual labour involved. For further information about the SANOZONE range, please contact Barbel on 01629 705110, email info@barbel.net, or visit the website at www.barbel.net
Issue 21
CLH Digital
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CLH Digital
Issue 21
Hygiene and Infection Control
Pub Loving Entrepreneurs Launch New Play It Safe App The new PlayItSafe app has been designed to collect visitor contact details so that, in the event of a COVID-19 outbreak, NHS Test and Trace teams can quickly get in touch with anybody who might have been infected. Entrepreneurs Tim Joyce and Justin Smith designed the app to make it as easy as possible for pubs, cafés, restaurants and visitors to use. They said: “We love a good pint – it’s something we’ve both missed in lockdown. We know COVID-19 has hit everyone hard – families, friends and businesses, so we understand people wanting to go out and meet up. But a second wave of COVID-19 is a real threat. We want to help businesses to be safe and compliant when they open back up – and in doing that, help our NHS heroes. We want people to be able to meet up and have a good time but still feel that if there was an outbreak, they could be safely traced. We care about pubs and people and we have the skills to make a difference.”
cally after 21 days. Software developer Tim Joyce from Happy Tickets, and Director of creative agency Orbital Justin Smith, have been working on projects together for the last three years. When they heard the news about the pubs opening, and the issues around the Government’s own track and trace app, they knew they wanted to help out businesses, the NHS and their community with a solution. They put together the app to ensure the design was tested, compliant, secure and launched in time for the reopening of pubs and restaurants. Early feedback has been encouraging with take up from cafés and pubs from Dorset to Scotland. Martin, from Velo Lounge in Wool, Dorset said: “For customers the great thing is that you don’t even need to download an app. Just point your phone camera at the poster and it brings the link up. It’s so easy, there’s no reason not to use it. It makes it quicker, easier, and for those customers who don’t have a smart phone we just type it in on our ipad.”
Play It Safe is free for visitors to use and costs businesses just 2p per visit. Customer data is securely stored, GDPR compliant, deleted automati-
When asked about the set up and management of the system, Martin said “I had a quick look Friday, logged-in, completed it last night and printed off the poster. It’s definitely taken a lot of pressure off us, not having to write things down or record it on a different format.” Justin and Tim said it was peace of mind for businesses and visitors alike. They said: “You just show your phone screen to pub staff so they know you’ve signed in. It is your Passport to a Pint! It saves staff time, no taking down details on bits of paper, storing them securely and then finding all the relevant details if they ever need it.” They added: “Let’s not be naïve about this. This app will be used – there will be people who get tracked through this app. It is needed. We now know from Melbourne and Texas that when pubs and restaurants reopened, they had a jump in cases, and we can all see what’s happening in Leicester! This is not a ‘nice to have’, this is vital – we are at the most critical time in the UK’s COVID-19 journey so far, as social distancing is relaxed. Play it Safe is a simple, cheap and effective way to keep your business and clients safe – to keep our communities safe.” For more information visit www.playitsafe.uk or see the advert on the facing page.
HI-MACS , the Ideal Material for the Hospitality Sector ®
GERMS DON’T STAND A CHANCE
In tests carried out in accordance with the U.S. EPA OCSPP 810.2000 (2018) and 810.2200 (2018) product performance guidelines, it was demonstrated that HIMACS® can be decontaminated in just 30 seconds after contact with the HIV virus, using a solution of bleach or isopropyl alcohol*.
The current health emergency reminds us how important hygiene and cleanliness are. And naturally in public areas these are essential characteristics that require the use of only the best materials. HI-MACS®, thanks to its resistance to dirt, viruses, bacteria and numerous chemical agents - internationally certified - is the perfect material for wall coverings, furniture, work surfaces and other applications, where hygiene really counts.
In addition, tests conducted on HI-MACS® Alpine White S028, conforming to EN 16615, have demonstrated an excellent resistance to the staphylococcus aureus bacteria. In addition to this, Alpine White S028 demonstrated a good resistance to the cleaning products which contain the disinfectants published in the “disinfection capacity” – see our brochure for more details. With a 15 year guarantee when installed by a member of our Quality Club, HIMACS® offers excellent price to performance ratio. HI-MACS® by LG Hausys T: +44 (0)1732 897820 W: www.himacs.eu
Spotless meets seamless. An almost seamless appearance and a non-porous surface make for a surface that‘s easy to clean and meets the highest standards for hygiene. The seemless property of HI-MACS® means there is nowhere for germs and dirt to linger. Perfect for installation in restaurants and pubs.
OUTSTANDING SANITARY PROPERTIES
Safe Distance Signage KINEPROTECT Ensures Safe Social Spaces from Amenity Warehouse screens and panels to ensure the safety and welfare of staff and the public.
Designed specifically for Hospitality, Amenity Warehouse have launched their ‘Safe Distance’ signage range. By focussing on a safe distance message, they won’t go out of date - even if government distancing rules change again! With a choice of SIX colour options now available on the shelf, AW don’t believe that social-distancing signage needs to look so industrial. Their extensive range addresses the operational needs of hotels, restaurants and bars – including queue management, guest movement and customer reassurance.
Aside from floor stickers for receptions, the most popular items for hotels appear to be Elevator Signs (£8.74 for a pack of 10) that advise customers not to share lifts. These can be paired with ‘stairs this way’ signage to guide guests towards the stairs when needed. Restaurants and Bars can use their Table/Seat Not In Use range (£3.58 for a pack of 10 stickers or £4.32 for a pack of 10 tent cards) to manage their seating area, without resorting to the dreaded yellow and black tape! www.amenitywarehouse.com
As the hospitality sector opens up to visitors and customers following lockdown many organisations are installing protective screens and panels to eliminate any risk of virus transmission. Shower brand, Kinedo, a highly regarded European manufacturer of cubicles and enclosures and sister company of leading plumbing brand, Saniflo, has re-purposed its French factory to design and launch a new range of high quality glass protection
Using existing stocks of scratch-resistant glass the new Kineprotect range includes table mounted options in 75cm and 100 cm heights and a choice of five widths from 80 to 160cm. A useful countertop option features a wider space at the bottom to pass drinks and consumables. A choice of highly portable, floor mounted options includes tall, selfsupporting panels available in three widths – 80,100 & 120cm and four heights – 140, 160. 180 and 200cm. Free-standing or drillable feet can be
Staysafe Visor - Showing the New Face of Hospitality and agility to switch their production to essential PPE. Staysafe Visor was created as a specialist subsidiary operation and across one weekend in April, its team created the necessary tools to manufacture high volumes of protective visors. The first week of production delivered 65,000 units (a number that has since risen to more than 250,000), the bulk of which went straight to frontline healthcare workers. Managing Director Clive Hawkins explains: “Some fantastic efforts were made by small producers in the early days of the crisis, but a clear shortage of PPE meant there was an urgent need for the situation to be addressed by specialists in large-scale manufacture. We hold high stock levels of raw materials, have a strong supply chain, and by making the products directly available to organisations and end-users, were able to ensure swift delivery and keep costs as low as possible.” The return to work in the post-lockdown hospitality sector presents many challenges. Staysafe Visor addresses one very important issue... When the true scale of the unfolding crisis of COVID-19 became apparent to leading UK plastics manufacturer 1st Packaging Limited, the company’s response was swift. Specialising in the large scale production of die-cut P.E.T for products in the food, pharmaceutical, cosmetic and medical sectors since 2002, they not only recognised the urgency with which PPE would be required across the country, but crucially, had the capacity
Initial orders for Staysafe Visor came almost exclusively from the health and care sectors, but as the extent to which the pandemic would impact every aspect of working life in the UK was laid bare, the company received a much wider range of enquiries. The value of visors as a primary element of PPE is well illustrated by the Faculty for General Dental Practice who state that ‘A full-face visor will reduce the amount of exposed skin on the face and neck that may be subject to splash or droplet contamination.’ Clive Hawkins continues:
specified along with a range of side panels.
Manufactured from 6mm tempered glass the screens and panels will not warp or discolour and are easy to clean and maintain. Highly durable, the Kineprotect range provides an upmarket, professional solution that won’t diminish the aesthetics of the hospitality environment. All items are available for quick delivery and can be ordered online https://kinedo.co.uk/kineprotect-glass.
More information is available from the technical sales team on 020 8842 0033 or email: info@kinedo.co.uk.
“As lockdown is relaxed to allow economic activity to resume, employees in a broad range of service industries where social distancing is not always possible, require protection. In the hospitality sector particularly, where masks are not always appropriate, a visor can preserve the human touch and still offer a high level of protection to the wearer and customer. We produce a range of BSI CE-certified visors which protect against splashes, droplets and sprays, can be easily cleaned and are comfortable to wear. The visor doesn’t just protect - it helps to inspire customer confidence and that’s going to be a key factor in helping business to regain momentum.” As bar, kitchen, security, waiting and other support staff prepare to resume service in a post-lockdown hospitality industry, Staysafe Visor offers available and affordable protection that offers the following features: • Full face protection from liquid droplets, sprays and splashes (visor is 314mm wide x 240mm long) • CE-certification • Optical-grade clear recyclable 300micron P.E.T for clarity • Soft medical-grade foam headband • Adjustable non-elasticated strap to prevent slippage • Printed white label area to identify user • Anti-fog • Suitable for use with prescription glasses and face masks • Disposable and recyclable Visit https://staysafevisor.co.uk for details and to order or see the advert on page 26.
Hygiene and Infection Control
Issue 21
CLH Digital
A Clean Start - Integrated Sanitising Solutions
With over 50 years of experience, ICE is the UK’s largest independent provider of industrial cleaning machines. We bring a simple, reliable brand and offering to the industry with straightforward equipment purchase, rental, service and approved-used solutions designed to meet the needs and demands of every customer, however small or extensive their budget. We have a huge range of scrubber dryer and sweeping machines suitable for all types of environments, from
standard robust equipment or high-end machines equipped with the latest technology, to robotic floor cleaning machines. Our ICE Co-Botics line is the industry’s first comprehensive range of robotic cleaning machines. We believe these innovations will help shape the way cleaning operations and functions are carried out in the future, but in a collaborative and cohesive way. The equipment has been designed to integrate into cleaning team operations, picking up the manual and repetitive tasks, which will then allow operators to focus on hygiene and sanitising activities to promote cleaner and safer environments. It’s not about replacing people it’s about embracing technology to deliver higher cleaning standards, infection control and ‘proof of clean’. Other innovations include our new sanitising and fogging equipment, which effectively sanitise and disinfect floors and the surrounding air, ensuring a safe and hygienic working environment. Contact us: 0800 389 3869 enquiries@ice-clean.com www.ice-clean.com
Northumberland Firm Helping to Clear the Path Out of Covid-19 Lockdown with Environmentally-Friendly Fogging Range Hospitality businesses will be able to offer customers an extra layer of reassurance thanks to Northumberland company Clear Fog’s newly launched collection of environmentally-friendly fogging systems. Promising to eliminate Covid-19 from indoor environments of all sizes, the Clear Fog range allows businesses and homeowners to take charge of their own fogging procedures by equipping them directly with industry standard kit. As business owners across the UK commit to making their premises Covid-19 secure and give confidence to customers, staff and visitors that their surroundings are as protected as they can be, Clear Fog offers an environmentally safe and cost effective option. Used extensively in the food industry, this environmentally-friendly solution is harmless to humans but deadly to bacteria and viruses, making it an invaluable addition to hygiene protocols in a post-lockdown world.
Clear Fog offers customers three options: The industrial Dry Fogging trolley unit can fog up to 500 cubic metres in just 30 minutes – perfect for large venue spaces, sports halls, conference centres etc; The handheld CF35 is used in conjunction with regular cleaning and applies the anti-bacteria/anti-viral CFLD to all spaces and surfaces including hard-toreach places. This is the popular choice for pubs, bars, cafes, restaurants, hotels, B&Bs and Holiday lets. The mini-diffuser is ideal for personal protection throughout the day, whether at work, at home or out and about. Refillable and rechargeable, the pocketsized unit allows the user to apply a fogging layer of CFLD to anything they are using – steering wheels, chip and pin machines, door handles, telephone receivers, cash, pens, cutlery etc. For more information on Clear Fog, visit www.clearfog.co.uk
Take charge of your disinfectant fogging and offer customers an extra layer of confidence As hospitality businesses commit to making premises Covid-19 secure, Clear Fog provides an environmentally safe and cost-effective solution - eliminating Covid-19 from indoor settings of all sizes. From large-scale
equipment to handheld units, order now at
www.clearfog.co.uk or email
info@clearfog.co.uk
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CLH Digital
Outdoor Spaces
Issue 21
Maximise Your Outdoor Space, Whatever The Weather, With Our Innovative Range Of All Year Round Canopies!
At Inside2Outside Ltd we are experts in the design, fabrication and installation of eye-catching tensile canopies that transform your outdoor dining facilities. Our 30 years of experience means we can approach space differently and innovatively and our excellent customer service ensures you get exactly what you need. A full project management service is offered. Check out our website for our full range at www.inside2outside.co.uk. There are many canopy companies in the UK but few compare to us in terms of longevity and versatility, standards of engineering, visual appeal and customer service. Our best-selling Qube canopy roofs are made from advanced tensile membrane fabric which is translucent yet provides shade and blocks all harmful UV rays. Our frames are made from aluminium, which is strong, longlasting and will not rust. These are available in a range of colours. Further details are on our website www.inside2outside.co.uk We recently launched a range of thin film solar canopies and solar shade structures. These solar canopies provide an opportunity to create extra, permanent, all-weather spaces for your activities whilst reducing your electricity bills and your carbon emissions. By signing up to the government's electricity Feed-in-Tariff you can even generate an income from your outdoor
We design and manufacture freestanding canopies that are perfect for covered outdoor dining and event areas for restaurants, hotels, pubs and clubs. Control the Summer surge at your restaurant, hotel or bar, and spread the profits throughout the year with a covered dining area that can be used all year round, whatever the weather.
structure. With our unrivalled experience and product range you can be sure of finding an all-weather shading solution to suit your needs. We recently helped Fairlawns Hotel & Spa in Birmingham create a new outdoor entertaining area by project managing the installation of a large retractable terrace area. “The installation has really exceeded our expectations. The retractable canopy covers a huge area and has allowed us to create a great link between the buildings and our gardens. We wanted to have flexibility with cover retraction and through constructing in 3 modules we have achieved just that. We are really enjoying the area and it provides a great point of difference for wedding and party guests, especially with the demand for outside weddings but unreliable of the weather” Hotel Owner. Contact us on 01480 498297 to arrange for one of our sales advisers to pop out and have a chat about your shading requirements. We can offer tensile canopies, retractable terrace covers, outdoor dining structures, garden patio covers and covered walkways. Visit www.inside2outside.co.uk or call 01480 498297
Increase Your Business Capacity with A Temporary or Semi-Permanent Structure
Phone: 01480 498297 Email: info@inside2outside.co.uk Web: www.inside2outside.co.uk
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Creating extra space within a garden centre can often be a long drawn-out process but you can achieve this in just a few days by installing one of our temporary or semi-permanent structures. Our extensions fix seamlessly onto your current building or alternatively they can be used as a standalone structure. The structures can be fully operational and ready to accommodate your customers in just a few days with little to no disturbance to the day to day running of your business.
One of the major benefits of using their Space Building System is it negates the need for expensive ground works prior to installation. Designed and manufactured in Wiltshire, the building is delivered to site in kit form and is built from the ground up, regardless of the terrain. The only requirements are a small crew and a forklift. With 100% of the structural elements being re-usable, the environmental impact is negligible. See the advert below or visit www.worldwide-structures.com
INCREASE YOUR BUSINESS CAP PA ACITY TY Y IN-LINE WITH THE NEW W SOCIAL SO OCIALL DIST TANCING ANCING ANCIN GUIDELINES – AR RY OR SEMI-PERMANENT SEMI-PERMANENT MANENT T STRUCTURE TEMPORAR WITH A TEMPORARY DESIGNED TO TO WORK WORK AROUND AROUND DESIGNED YOUR EXISTING INFRASTRUCTURE. INFRASTRUCTURE. YOUR TEMPORA TEMPORARY BUILDING WITH A TEMPORARY PER A PERMANENT FEEL
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PABILITY ABILITY AND FLEXIBILITY ARE VITA A AL T OY OU, IF EXPERIENCE, CAP CAPABILITY VITAL TO YOU, OOKING W ORLDWIDE... YOU’D WORLDWIDE... YOU’D BE MUCH BETTER OFF LLOOKING T: +44 (0) 1672 565 060 M: +44 (0) 7875 027 369 E: enquiries@w-sl.com W: worldwide-structures.com
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Natural Swimming Pools by Matthew Stewart tiful planting, the dividing wall means that plants and wildlife are left undisturbed. These plants are carefully selected using native species to create colour and contrast, combined with their ability for filtration and absorbing nutrients leaving nothing behind for algae or bacteria.
Natural pools are a great way to swim or just enjoy the scenery around you. Our aim is to promote Matthew Stewart natural swimming pools using a tailored design service to allow the construction of a bespoke swimming pool to suit all of your requirements and budget. Natural swimming pools combine the best of swimming pools and beautifully landscaped ponds to promote a sense of well-being and relaxation. A dual filtration and pumping system along with the natural filters from aquatic and marginal plants rooted within gravel and shingle banks create a pure water swimming experience unrivalled by its chemically loaded counterparts. Whilst you feel you are swimming amongst the beau-
Matthew Stewart has over 30 years landscape experience and offers a complete design and build service for your natural swimming pool. You can be assured of a comprehensive service and exquisite results. Each project has its own unique criteria and as such our service will be tailored to your needs. Call today on 01425 280 599, email matthewadamstewart@hotmail.co.uk or visit www.naturalswimmingpoolsbymatthewstewart.co.uk
CambridgeStyle Canopies
CambridgeStyle Canopies have an enviable reputation in the hospitality sector for providing shade and shelter solutions for pubs, hotels and restaurants across the UK. We specialise in offering the right covering solutions to maximise your useable outdoor space with our range of made-to-measure aluminium outdoor canopy systems. Our product range includes: • Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • Solisysteme Bio Climatic Pergolas with the latest Somfy
technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again! Emails office@cambridgestyle.org or visit www.cambridgestylecanopies.co.uk
CambridgeStyle Canopies have an enviable reputation in the hospitality sector for providing shade and shelter solutions for pubs, hotels and restaurants across the UK. We specialise in offering the right covering solutions to maximise your useable outdoor space with our range of madeto-measure aluminium outdoor canopy systems.
Our product range includes:
• Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • SoliSySteme Bio Climatic Pergolas with the latest Somfy technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems
Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again!
CambridgeStyle Canopies Ltd 01353 699009 | office@cambridgestyle.org | www.cambridgestylecanopies.co.uk “WE’VE GOT IT COVERED - NOBODY DOES IT BETTER”
Previous Clients Include:
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Using Technology to Streamline Alfresco Dining By Dil Hussain, CEO and Co-Founder, Dines (www.dines.co.uk) “The hospitality industry has been hit hard by the pandemic and has had to change the way it operates drastically over the last few months in order to survive. While across most of the country now restaurants, bars, cafes, pubs, hotels and everyone else in the hospitality can open or is planning to open to some degree again, for the foreseeable future alfresco dining will be a popular way forward for venues that have the space to use. “So, what can the industry do to create a safe environment whilst not compromising on customer experience?
SWITCH TO DIGITAL: “Technology is a venue’s best friend when it comes to social distancing. For example, venues should be thinking about stopping the use of hard-to-clean but traditionally re-usable items, such as menus. This could mean a switch to paper disposable menus or the use of a mobile platform for a digital menu. The benefits of using a digital menu are many – it’s is less wasteful and ‘greener’, there is no chance of cross-contamination or it being accidentally re-used, and it can be easily and instantly amended as dishes change. What’s more, a recent survey found that 56% of customers said being able to view menus on smart phones would give them confidence in eating out again*, so it is already a popular choice with customers. “Once a menu is digital, it can be taken one step further with contactless ordering and payments. Table service only is a legal requirement of the hospitality industry being open, but moving to an online system which can take an order, send it to the kitchen and take the payment seam-
lessly cuts means staff only need one visit the table rather than three. This way, there are no shared terminals, no touching buttons on chip and pin machines, and no having to hand over the bill - all that needs to be done is deliver the drinks and food from the bar or kitchen to the table.
MAKE THE SMALL CHANGES: “Don’t forget though, it’s not all about the technology. There are lots of small changes a venue can implement to help create a safe alfresco dining experience. For example, in traditionally informal and shared dining spaces such as the Time Out Market in Lisbon, the ‘sharing tables’ have Perspex partitions to keep guests safe and separate. Other venues are simply not putting cutlery, condiments, or other tableware out in advance but waiting until food is served. Some are taking it to the extreme with ‘bubbles’ previously only seen during the winter months and Christmas. And, for those with lots of open space, it’s as simple as spacing tables more two meters plus apart.
IT WILL GET EASIER: “While sometimes change can be scary and inconvenient, the public are behind the reopening of the hospitality industry and so are many companies that have been working hard to create solutions to enable safe re-opening. We may never go back completely to how we were, but we definitely will be moving forward.” * Survey undertaken by Black and White Hospitality, June 2020
Garden Furniture In Stock Now! Capitalise On Your Outside Space In these troubled times, many of you will be looking for garden furniture to enable you to spread out more outside, to meet Government requirements re social distancing. Look no further than LeisureBench Ltd. for quality commercial grade outdoor products. We have a huge range in stock now, thanks to our 50,000 sq. ft. of storage space. We have A Frame and round picnic tables, that includes heavy duty pressure treated designs, benches, parasols, chairs, tables, dining sets, Rattan furniture and much much more. You are sure to find something that suits your requirements. Make sure you order now while stocks last and take advantage of our trade only volume
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discounts. Any purchase over £500 will save you 5% off our trade prices, £1000 plus orders, 10% off and £1500 plus orders will save you a massive 15% off. On top of that readers of this magazine can claim an extra 5% off selected products, by using the discount code CATERER19 when ordering on our web site at the check out. LeisureBench Ltd offer a speedy delivery throughout the UK. To view our full range of outdoor furniture, visit our website at www.leisurebench.co.uk. You can also contact our dedicated sales team by emailing sales@leisurebench.co.uk or by telephoning 01949 862920.
A common source of lost revenue for pubs, cafés and restaurants, even without the covid-19 social distancing rules, is under-utilised outside space. Installing a retractable awning or louvred roof pergola is the simplest and easiest way to create a sheltered area that boosts your establishment’s capacity all year round, come rain or shine. This means your customers will be able to enjoy a delicious dinner or their favourite tipple in style and socially distanced safety no matter what the ever-changing British weather is up to. Not only will outside shading
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allow you to safely serve as many people as possible while social distancing is in effect, but also long into the future when coronavirus is a distant memory, so it's an almost guaranteed return on your investment. With a range of shading solutions available, from stylish awnings perfect for patio areas to impressive louvred roof outdoor structures that provide the ultimate in flexible dining space, you’re sure to find the perfect fit for your business’s needs at Broadview Outdoor Shading. To learn more and to book your free design consultation, get in touch with Broadview today
Outdoor Spaces
Café Culture - Pavement Profit We are an independent supplier serving the outdoor restaurant trade with supplies for outdoor seating areas. We have some large clients including Gondola group along with many smaller cafe bars, restaurants and public houses.
made menu holders, waiter stations and planters all to you requirement. If we can help you do drop a line to sales@cafeculture.biz
We design and manufacturer our own windbreaks and use the best materials available. For anyone looking long term that saves you money as you won’t be replacing cheap internet imports next season. It’s one area where it doesn’t pay to buy budget as the continual bumps and scrapes outdoor goods receive combined with the harsh British climate really needs something tough enough for the job. We also supply Markilux awning which are some of the best made in the industry and Uhlmann parasols another top rated German brand. Bespoke goods are also a speciality with custom
EcoTensil Launches Plastic-Free Paperboard Utensils Across Europe European-based team, and distribution centre in Rotterdam. The award-winning multi-functional EcoTensil utensils have a more pleasing “mouth-feel” than wooden spoons and forks. The sturdy EcoSpoon® is formed with one simple “bend to touch dotsTM” fold. EcoTensil has designed its current product line for single-serve packaging, foodservice and sampling applications and supplies its utensils formatted ready to fit into existing packaging. EcoTensil announces the European launch of its plastic-free single-use cutlery. The range of folding multifunctional paper utensils was developed to replace small plastic spoons in food packaging. The range is available to order through EcoTensil.eu. Addressing the upcoming EU ban on single-use plastics, California-based EcoTensil brings its trusted sustainable paperboard solutions through its
All EcoTensil products are made from materials from well-managed FSC®-certified forests* and use 50-80% less material than plastic, bio-plastic or wood cutlery. . The GreenDot© line is made from a similar material to a coffee cup, but fully compostable, recyclable and contains no plastic. There is no taste, after taste, dissolving of the coating in one's mouth, or falling apart after a few bites. Order online at www.EcoTensil.eu
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Capricorn Contract Furnishings Capricorn Contract Furnishings are now firmly established as one of the country's largest stockist and supplier of quality contract furnishings to cafes, bars, restaurants, pubs, clubs and hotels. Capricorn are based in a 40, 000 square feet showroom and distribution warehouse on the outskirts of Exeter in Devon. From within the distribution area we are able to offer a next day delivery service on thousands of products including tables , chairs , stools
and lounge furniture. Customers are encouraged to visit our large showroom to view an extensive range of furniture ideally suited for the leisure market. Here you can relax and let Capricorn help and advise you with your requirements. Opening hours for the showroom are Monday to Friday, 9am to 5pm. For more information or a Capricorn Contract Furnishings catalogue and price list contact Brian Pengelly on 01395 233 320, or visit www.ccf-ltd.uk.
Caterquip - For All Your Commercial Catering Ventilation Needs Caterquip Ventilation Ltd is proud to be celebrating its 20th Anniversary this year. The Warwick based company offers nationwide coverage for all your commercial catering needs - free site surveys, quotations & designs (CAD), quality bespoke & standard fabrications, specialist knowledge of catering ventilation systems (including input air, odour reduction (carbon filtration and ESP) and sound attenuation. Affiliated members of Constructionline, CHAS & B&ES Caterquip Ventilation have a strong hold in the marketplace often advising industry professionals on ventilations systems to a DW172 specification & BSEN:6173. They have strong relationships with all lead-
ing kitchen equipment suppliers, and they offer a kitchen design service to help you to build your ideal kitchen. Projects undertaken have included Olympic Villages, Basildon Hospital, Dock Gate 4, The Lodge at Old Hunstanton, Colleges, Schools, Hotels, Restaurants and Public Houses. Ensuring that all systems are compliant with the current guidelines whilst maintaining an efficient and dynamic facility. With extensive knowledge of manufacturing and installing ventilation systems, we can help you design the best kitchen within the space available. Call today on 01926 887167 or visit caterquipventilation.co.uk
ILF Chairs - Seating with Wider Appeal ILF have been supplying top quality indoor and outdoor chairs and tables for over the past 30 years to the hospitality market. We offer a wide selection of products to suit all tastes and as importantly, budgets! We pride ourselves outstanding personal service with the motto ' No job is ever too big or too small â&#x20AC;&#x201C; itâ&#x20AC;&#x2122;s customer satisfaction that counts'. In this demanding Health & Safety led market place we guarantee that all our fabrics and fillings meet the exacting BS5852 Crib 5 fire reg-
ulations. The majority of our products are available in a choice of frames, colours and we can offer an extensive choice of fabrics including real Leather and Faux Leather. In addition, we also able to offer a full service on bench seating and re-upholstery. Delivery times are generally 4 weeks from order, but we can also offer a "fast track" service for certain products. Why not contact us at sales@ilfchairs.com or on 01293 783783 and find out how we can help you fulfil your seating and table needs.
Design and Refit
Engraved Table Numbers and QR Discs Facilitate Social Distancing as Pubs and Restaurants Re-Open The hospitality sector has begun to open its doors after the long lock down faced with a major challenge to maintain social distancing. Government guidelines stated that from 4th July pubs and restaurants should encourage the use of contactless ordering from tables and should adjust their service approach to minimise staff contact with customers. It’s a huge ask and one which Brunel Engraving, one of the country’s leading commercial and industrial engraving specialists, has been working on to kick start the industry. Brunel has made a substantial investment in additional state of the art engraving equipment in order to produce individually etched table numbers and QR code discs which will provide clear markings and information for the public in order to satisfy the requirement for social distancing. The individually engraved table numbers and discs will enable customers to link to Apps or menus, reducing staff contact and eliminating the requirement for hard copies of menus. “We are working hard to keep the British hospitality industry going through these difficult times and we have invested heavily in new equipment to ensure that we can
SD Screens
SD Screens is a new division of Sims Contract Furniture and our solution to support the hospitality sector in recovering from the aftermath of a global pandemic. Our aim was to manufacture a high quality, British made solution at a fraction of the price of our competitors. During lockdown we developed a range of Social Distancing screens to enable commercial premises to open their doors with ease, allow customers to return in a safe environ-
answer the increasing demand for our engraved products”, said Martyn Wright, managing director of Brunel Engraving and founder of the company. “Many pubs and restaurants have been undertaking major renovations during the lockdown period and we have assisted with their efforts to maintain social distancing by supplying table numbers, QR code discs, signage, PPE Visors and distancing floor stencils which will be used in the new public areas as businesses open their doors to the public once again.” Established over 30 years ago, Brunel Engraving is a pioneering engraving specialist which leads the way in technical innovation. The company has ISO9001 accreditation and its highly skilled team of professional engravers is trained to the highest standards in the UK. In addition to rotary engraving Brunel offers laser engraving, chemical etching, anodic print, dye sublimation print, flatbed UV print and wide format UV print. For further information please contact: Martyn Wright, Managing Director, Brunel Engraving Company Limited Tel: 01275 871720 Email: info@brunelengraving.co.uk Website: www.brunelengraving.co.uk ment with some boasting up to 95% capacity. The range is available in 2 different sizes, in 3 colourways with an optional wing to complement our well established Modular Banquette Seating range. Made from real wood, stained to your preferred choice of 3 colours and coated using a polyurethane lacquer, the screens are easy to wipe clean making turnaround time in-between covers an easy task. The screens arrive to you preassembled, all you need to do is screw on the feet and you are ready to open your doors. To order or to discuss your requirements please contact our sales team on 01945 450957, email us at sales@simscf.com or buy online at www.sdscreens.co.uk
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Create The Perfect Atmosphere With Upholstered Chairs Finding the perfect furniture to enhance your bar or restaurant’s décor couldn’t be easier with Trent Furniture’s wide choice of upholstery fabrics, chosen to complement our large selection of stylish chairs. You can select your choice of upholstery from the extensive range available on Trent’s website or on the colour match card sent with our brochure. Most customers can find exactly what they want from our large selection, but Trent’s expert in-house upholsterers are also happy to upholster furniture with fabric supplied by you. Upholstered wooden chairs combine durability and comfort
Square One Interiors
and are always a versatile choice for any hospitality setting. Trent’s classically designed Boston chair is available in a light oak, dark oak or walnut finish, with a great choice of matching fabric or leather upholstery. Alternatively, the Washington chair’s clean lines make it a smart and practical choice for any bar or restaurant. Trent’s upholstered chairs and bar stools are both stylish and cost effective. The upholstered Washington Side Chair starts at £39.90 and the upholstered Boston Side Chair is available from £46.90. See the full range of upholstered chairs at www.trentfurniture.co.uk or call us on 0116 2986 286 to find out more.
Making furniture from scratch also had its benefits, as Jamie soon found that businesses would approach him with specific needs and requirements, meaning that he was able to provide a fully bespoke service, as well as Starting out in his garden shed, Jamie never thought offering design and advice. that his new range of reclaimed furniture would become Since his humble beginnings in the garden shed, Jamie as successful as it has over the past 2 years. Having had a and the company have now history in design and furniture work with hospitality operators, design, an idea was born and he pubs, bars and hotels, as well as decided to run with it. He loved some large contract furniture the idea of a rustic looking, companies and high street industrial range which was also names. Our portfolio and workeco friendly and sustainable. He force are growing and we are soon found that a modern twist very excited to be working on was also achievable, by using some fantastic projects moving bright colours on the steel forwards, so watch this space! frames, as well as several differVisit ent wood finishes which would www.squareoneinteriors.co.uk compliment the overall design.
Brave New World
I have been really pleased to speak again to our restaurant and pub customers as they gradually begin to open their doors and entertain customers. Naturally, they all face new challenges, and we are doing our best to assist. Using candles, and in particular, oil candles, can be more useful than ever now. When number of tables and diners are reduced, candles create ambience and atmosphere on those tables that are used and help create normality. They can also be used to show which tables are available for use, so rather than remove tables, you can just
remove chairs, thereby increasing distance between people, but not making the restaurant look empty. And there are enough extra cleaning regimes required now, that you don’t need any extra mess from wax candles to be dealt with. Oil candles create no mess, and no waste. They also last for the whole of service, unlike tlights, reducing the number of times staff may need to visit a table. Many people have used the lockdown to revamp, refurb or freshen up the restaurant, so now is the perfect time to upgrade to oil candles, from as little as £2.99 each. To see our full range, and request a sample, visit www.clearcraft-catering.co.uk or call me, Mike, on 01279 731621
Design and Refit
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CFG Capabilities Inspire Customer Confidence Thousands of pubs, bars and restaurants up and down the UK have safely reopened thanks to the quick thinking and supply chain capabilities of the Contract Furniture Group (CFG). As the pandemic spread and lock down forced many to down tools, the team at CFG sprang into action to design, source and manufacture the range of PPE screens, sanitiser stations and safety signage it knew would be needed to get the hospitality sector back in business. The first few weeks of lockdown subsequently felt out of step with the rest of the country for the UK’s leading supplier of contract furniture, as CFG managing director Richard Bellamy confirms: “As most of the nation’s businesses effectively prepared to go into hibernation, we were frantically working to create products we knew would be essential to get this sector trading again. While others were forced to wind down at work, we were winding up the product development and production activity for our social
and sneeze screens. We quickly added sanitiser stations, masks, signage and various other essentials to the range, so remained in full flow. It turned out to be a good thing we moved so quickly as demand soon outstripped supply and at times it was a real challenge to keep up with orders. “With so many venues now using our PPE range to keep customers safe, we’re starting to get back to our core business of designing, fitting and furnishing pubs, bars, restaurants and hotels. Hopefully it won’t be long before the sector is buzzing again.” Contract Furniture Group has served the hospitality industry for over two decades. The size of its range and project capabilities remain unrivalled, and the firm still promises to never to beat any quote for products of the same quality. Visit www.ContractFurniture.co.uk to learn more, or call the team on 0115 965 9030 to discuss your contract furniture needs.
CardsSafe - Protecting Assets ®
The CardsSafe® system is specifically designed to securely retain customer credit, debit and ID cards while the cardholder runs a tab or uses a service. CardsSafe® has revolutionised the way hospitality and leisure businesses manage their assets. It protects against theft and walkouts, streamlines services and reduces losses, which means it pays for itself! There are numerous benefits of using CardsSafe® for your business and over 5000 outlets in the UK agree!
• CardsSafe® reduce costs and losses, makes card fraud is virtually impossible and ensures that equipment is returned • CardsSafe® is affordable and pays for itself! From just £9.95 (net) per unit per month + a one
off admin charge. • CardsSafe® ensures peace of mind and protects against fraud and theft • CardsSafe® increases staff trust and improves the work environment • CardsSafe® is easy to use with minimal training and quick to install • CardsSafe® is PCI & GDPR Compliant to standards 9.6, 9.9, 12.2 and 12.6 and protects card data from identity fraud and theft Please visit our website and create your own account quickly and securely. Or for more information, please contact the CardsSafe Customer Service Team. WEB: www.cardssafe.com Phone: 0845 500 1040
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
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Sims - The First Port Of Call For Banquette Seating
We are a family run business with 3 generations of commercial furniture manufacturing experience. Unlike other suppliers we manufacture all our seating inhouse, no importing, no subcontracting. We have full control over every aspect from design to installation to ensure every product leaves our workshops punctually and to our reputable high quality. Proudly offering 2 versions of Banquette Seating, firstly our “Premium Made to Measure” Banquette Seating which is built to your exact design, shape and size, then installed by our professional installation team. You can have anything from floor to ceiling designs to seating that perfectly follows the
MST Auctioneers
MST AUCTIONEERS Ltd specialise in handling & auctioning a wide variety of goods. We act for Insolvency Practitioners, Receivers, Bailiffs and Solicitors as well as large PLCs. We are members of The National Association of Auctioneers and Valuers (NAVA). For the past 25 years, we've provided a unique disposal service tailored to suit, liquidators, banks, receivers as
walls in a period setting. Secondly our “Modular Banquette Seating” which is freestanding, set size units for you to mix and match to best fit your space. Manufactured and delivered to your doorstep ready for you to layout. Made to the same high standards as our premium range without setup costs, site visits and installation fees. Saving you up to 50% on competitors seating. Also, we offer a range of furnishings – tables, chair and bedroom furniture. To request a brochure or to discuss your requirement further please contact our sales team on 01945 450957 email Sales@simscf.com Web www.simscf.com well as private and corporate vendors. We carry out probate valuations and conduct complete house and commercial clearances. We have the largest Auction venue in the South of England. Our regular monthly Auctions occupy 45,000 sq.ft. of undercover space, selling over 2500 lots from 3 rostrums over two days. We have storage and removal facilities. In addition we have forklifts for machinery up to 5 tons. We also hold regular Auctions ”On Site” and "On Line" See the advert on page 40 for further details.
Drakes Bar Furniture - UK Bar Furniture Supplier
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
We pride ourselves in providing the best quality items at great prices with fantastic customer service and can supply bespoke tailored made furniture such as booths, tables, seating or ‘off the peg’ items. Drakes Bar Furniture not only sell chairs, stools, tables we also design build and install all types of fixed seating, pews and booth seating for pubs, clubs, bars, restaurants and clubs. When fitting out a premise the seating is almost paramount for a successful space. Fixed seating, booth seating or banquette seating as its also called can come in variety of colours, finishes, types and styles. Below are just a few examples showing what we have done in the past. With clever planning, seating generates a great flow for customers and staff
around a pub, restaurant, cafe or club. It can be used to divide areas, create new spaces in a room and offer intimacy allowing for the perfect social meet up. The beauty of bespoke fixed seating is that we can make the most of and take advantage of your space and features. We can come to your venue and measure up, give you advice and show you examples of our past work, finishes, types and styles. We have a wide range of Bar Furniture, including tables, stools, chairs, outdoor beer garden, fixed seating and banqueting furniture. If you require a bespoke quote either call us on 01422 839 690 or you can send us an email. See the advert below for details.
Property and Professional
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Maintain a Healthy Cashflow with Boyes Turner Having an effective debt recovery system in place is a must for all businesses – Boyes Turner’s Debt recovery service has considerable experience in dealing with uncontested cases in the leisure and hospitality industry. With our expertise in the industry and including recruitment, logistics and audiovisual, the team pride themselves on offering an efficient and cost effective service on fixed standard charges. The Debt recovery service deals with the collection of all uncontested debts from
the issue of demand letters through to issuing court proceedings, obtaining judgment and enforcement thereof including insolvency proceedings. With a real understanding of the pressures, targets, and deadlines faced by credit controllers and managers with the industry slowly going back to work, our service operates as an extension to your own internal credit control team. Call today on 0118 952 7173 or email dgoddard@boyesturner.com
New Weekly Figures Analysis & Reporting Service David Hunter has been in the business for over 30 years, and with his vast amount of experience has become an expert in ensuring that businesses reach their full financial potential. For years he’s provided a bespoke Mentoring & Consultancy service to a select few, and he has always provided with that, free-of-charge weekly figures analysis and reporting … yes, weekly. David has now come up with a way of making his amazing Mentoring & Consultancy service more accessible to the wider market, and for a lower monthly fee. Instead of being charged for monthly consultancy, you can now access David’s knowledge and expertise via his already-established and very wellused weekly figures reporting system. He will send you weekly reports on how your business is doing and will
throw in FOR NO EXTRA CHARGE AT ALL, four half-day on site Mentoring & Consultancy visits per year (or two full days, depending on location). He will also always be at the end of a phone for you, or email, if you needed him, and he also has access to legal experts as well as a ‘’tried and trusted’’ Bowden Group Alliance colleague who can advise you … again FREE OF CHARGE … on how to save money on your utility bills. If you have a Pub, Restaurant or Hotel business which is facing financial or operational challenges … why not let David have a look, and help you maximise your full potential. There is no cost to David having a look at your figures, and letting you know what COULD be achieved. Call David Hunter confidentially on 07831 407984 or on 01628 487613.
The Retail Mutual Launches Business Cover Product for the Catering Industry with variable limits to include just the cover they need, and benefit from a range of additional information and support services to help them manage their business both in times of need and in times of growth.
As the hospitality sector is given the green light to reopen from 4 July, The Retail Mutual has this week announced the launch of its new business cover product, specifically tailored to the needs of the restaurant and catering trades. Having served independent retailers since 1999, The Retail Mutual is delighted to be able to open its doors to a wider range of independent businesses including restaurants, cafes, coffee shops, bakeries, and takeaways. With small business owners under intense pressure to reduce overheads and minimise risks, The Retail Mutual sets out to offer an alternative. Unlike an insurance company, as a discretionary mutual it is Memberowned and operates in the sole interests of its Member community. It is open to independents only, specialising in supporting retailers, restaurateurs and take-away owners who own and run their own independent businesses. Members can create a personalised cover plan
The service is available online at www.theretailmutual.com/catering, offering those in the hospitality sector the flexibility to obtain a quote and buy their cover outside standard office hours. Those who prefer to buy by telephone can do so via the Mutual’s UK-based Member Services Centre on 0333 2121 007. Mutual Manager, Kirsty Hampton, said, “It’s great to see businesses be able to reopen their doors after a period of closure during the coronavirus pandemic. This is a welcome boost to the hospitality market and to further support the high street, we are expanding our Open for Business campaign to include the food service industry. Expanding into the catering sector was the natural progression for the Mutual. There is huge synergy with retail and in fact many of our existing Members own multiple businesses that span both categories. We are delighted to give them the opportunity to access competitive cover for all their businesses all in one place and to welcome a new tranche of independent business owners into The Retail Mutual’s Member community.” See the advert on this page for further details.
For Sale: Licensed Coffee House and Tea Garden Commercial property specialists Stonesmith, are delighted to be marketing the sale of Selleys Coffee Shop - a popular and well-regarded character licensed café, coffee house and tea garden in Sidmouth. The business was established 30 years ago, and has been owned and operated by our clients for the last 7 years. Presented in excellent order throughout, the business offers potential for incoming operators to purchase an attractive, easy to run and sought-after catering business with an excellent reputation with both locals and visitors alike. The premises are quite unique, forming part of a courtyard development of retail units, from which spinoff trade is derived. Libra Court is situated in a lucrative town centre trading position, just off the main seafront and the main shopping thoroughfare of Fore Street. The business, which is pur-
posefully fitted, briefly comprises: - Main Coffee Shop/Tea Room Seating Area seating 14 customers, Customer Servery, Kitchen, Separate Wash Up Room and a Customer Cloakroom. Enclosed Courtyard Seating Area providing al fresco seating for 32 customers, with electrically operated canopy and heat lamps, enabling customers to sit outside year-round. Selleys also offers potential for incoming operators to develop their own style of trade, to suit their own personal requirements, taking advantage of this desirable catering business in this extremely popular East Devon coastal town. With solid levels of trade and profits, there is genuine potential to increase all aspects of the trade still further. The leasehold business is on the market for an asking price of £39,950. Full property details are available on our website: www.stonesmith.co.uk and viewings arranged by calling 01392 201262.
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
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CLH Digital
Issue 21
Property and Professional
For Sale: Well-Established Traditional Tea-Room
Commercial property specialists Stonesmith, are delighted to be marketing the sale of this thriving and well-regarded day time only traditional tea-room. The Singing Kettle is set within a charming character filled Grade II listed property. The business offers potential for incoming operators to purchase an attractive and highly sought-after business with a successful trade from both locals and visitors alike. The premises retain period original features including heavily beamed ceilings and is presented to a high standard throughout. They briefly comprise of: Main Tea Room Seating Area comfortably seating 30 customers; Customer Servery and Preparation Area and Kitchen Area; Well-presented and spacious Living Accommodation offering 2 Double Bedrooms (1 with Ensuite Shower Room), attractive Sitting Room with feature vaulted ceiling, spacious Kitchen and separate Family Bathroom.
town centre trading position in the very heart of Dartmouth, which is one of the prettiest and possibly most visited and photographed of all of the South Hams towns.
The Singing Kettle offers a traditional and popular menu to include breakfast, morning coffees, lunches, afternoon teas, to include the popular Devon cream tea, together with a selection of hot and cold beverages. The business trades daytime hours only for around 42 weeks of the year in order to suit our client’s lifestyle requirements. For anyone looking to relocate to the West Country, this could be the perfect opportunity to run a profitable catering business, with a comfortable home in a much sought-after estuary town. The leasehold business is on the market for an asking price of £79,950. Full property details are available on our website: www.stonesmith.co.uk and viewings arranged by calling 01392 201262.
The Singing Kettle occupies a prime
Phoenix Specialist Risk Solutions Much like the mythological bird, Phoenix Specialist Risk Solutions was born from the ashes of an industry which has grown tired and disassociated from the people it is designed to protect. Phoenix is built to be different, our main focus is you. We have built our business with care at the core of everything we do. We strive to offer a quality personalised service which is tailored to each individual’s needs — we listen to you, get to know you and aim to support you every step of the way. Your business is in most cases the biggest risk and the biggest asset you will ever have from the initial days of worrying about business levels and cash flow through to staff and HR issues and then back to business levels and cash flow, a revolving cycle. Within your business you will also have your trusted partners,
your accountants and bankers, do you include your insurance broker? If not why not? Commercial insurance should not just be about the lowest possible price, it should be with someone you can work with and trust, someone flexible to the changes your business faces and someone who can advise you of which covers you may like to consider and not just the ones which you are legal required to have. Does your business description on your policy actually match your business, are your sums insured reviewed and adequate, do you have seasonal stock increases? Have you declared the accurate turnover and wageroll? We work with you to help you establish and maintain an insurance program which meets your needs and provides the best value for money. See the website on the facing page or visit www.phoenixsrs.co.uk
T H E W E S T C O U N T RY S P E C I A L I S T S
TAUNTON, SOMERSET
SIDMOUTH, EAST DEVON
SIDMOUTH, EAST DEVON
DARTMOUTH, SOUTH HAMS
TAUNTON, SOMERSET
EXETER, DEVON
Attractive & Well Regarded Licensed Cafe & Restaurant Trading on a Predominately Day Time Only Basis Main Restaurant 45+ & Al Fresco Seating For 32 Impressive Town Centre Business Must Be Viewed
Wonderful Day Time Only Coffee House & Tea Garden Seating Throughout For 46+ Customers Prime Position Close To The Sea Front Solid Trade Levels and Impressive Profits Excellent Catering Opportunity With Low Overheads
Well Presented Free Of Tie Village Inn Prime and Prominent Landmark Trading Position Bar Area (13+), Lounge Bar & Restaurant (46+) Large Owners 6 Bedroom Accommodation Commercial Catering Kitchen & Ancillary Facilities
Traditional Tea Room With Accommodation Much Sought After Estuary Town Well Presented With 30 Covers & Outside Seating Spacious 2 Bed Owner's Accommodation Day Time Only, 9-10 Months Of The Year Award Winning & Lucrative Business
Stunning Waterside Licensed Restaurant Impressive Sales Of £540,410 Net Of VAT Refurbished Restaurant Areas Seating 74 Customers External Seating for 30, Well Appointed Kitchens Outstanding Town Centre Opportunity
Stunning & Award Winning City Centre Gin Bar Furnished To An Exceptionally High Standard Exceptionally Profitable With Impressive Sales Customer Seating Areas For 50+ First Class Business In A Prime Location Run Under Full Management
LH £79,950
LH £95,000
LH £35,000
2040
LH £39,950
2114
LH £49,950
4756
2113
2115
LH £95,000
4787
DARTMOOR, DEVON
EXE VALLEY, MID DEVON
DEVON/CORNWALL BORDERS
DEVON/SOMERSET BORDERS
NORTH DEVON
DORSET VILLAGE
Substantial & Impressive Moorland Village Inn Bar (28+), Lounge & Restaurant (52), Beer Garden 4 High Quality Letting Bedrooms Stunning 4 Bedroom Family Accommodation Impressive Levels Of Trade & Profits
Substantial Detached Country Hotel & Restaurant 10 Ensuite Letting Rooms Lounge with Bar (16), Dining Room (22) 2 Bedroom Owner's Accommodation Set in 2 Acres with Tremendous Potential
Immaculate Detached Village Guest House 5 Quality Ensuite Letting Bedrooms Superior 2 Bedroom Owner’s Accommodation Commercial Kitchens, Car Park & Gardens Profitable Lifestyle B & B Business
Substantial & Impressive Detached Hotel 7 Letting Rooms And A 3 Bedroom Suite Lounge Bar, Breakfast/Dining Room Superior 4 Bedroom Owner's Accommodation Gardens, 5 Electric Hook Ups, Parking Huge Potential To Develop All Aspects
Stunning Detached Thatched Country Inn Character Bar (30+), Restaurant & Dining Areas (55) 4 Letting Bedrooms & 3 Bed Owner’s Accommodation Grounds Of 1½ Acres, Gardens (62) Car Park & Lake Impressive Levels Of Trade & Profits
Substantial Well Presented Character Inn Located In Highly Sought After Dorset Village Bar/Dining Area (50+) & Restaurant (32) 4 Stunning Letting Rooms & 3 Bed Owner’s Home Set In Over ¾ Acre With Car Parking & Gardens
FH £495,000
4789
FH £575,000
6002
FH £650,000
6004
FH £695,000
THINKING OF SELLING? CONTACT STONESMITH FOR A FREE VALUATION
6003
FH £695,000
4783
FH £725,000
4798
01392 201262 www.stonesmith.co.uk