Issue 22
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Massive Job Losses Unless Cities & Towns See “Footfall Return”
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Hundreds of thousands of jobs will be lost if the nations towns and cities do not start to see footfall return, trade bodies and operators have warned. In a letter of warning operators of high street groups, including those of Pizza Express, Caffè Nero and Marriott Hotels have written to the prime minister to warn that many businesses face an “existential threat” if office workers don’t start returning to the workplace. In the letter, collated by Hospitality UK and supported by the British Retail Consortium, the retail bosses said that half a million workers came to central London every day before the coronavirus crisis, but that many employers have no immediate plans to return to the office. “'This has existential risks for businesses in hospitality and its supply chain, as well as retail, leisure and entertainment, which combined employ around 20 per cent of Londoners,” the letter said.
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Business leaders and trade body UKHospitality warned that unless there is a coordinated campaign to encourage tourists and office workers back to London, the capital’s hospitality and tourism sectors are at real risk of failure. The letter calls on the leaders to put politics aside and deliver a coordinated campaign to support businesses reliant in these income streams and help save potentially tens of thousands of jobs. UKHospitality Chief Executive Kate Nicholls said: “The capital is at a very real risk of finding itself totally left behind the rest of the UK and global competitors. Around the country, life is beginning to return to some degree of normality. People are returning to work and hospitality businesses are slowly starting to bounce back from a disastrous few months.
(CONTINUED ON PAGE 3...)
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2
CLH Digital
Issue 22
Editor's Viewpoint
Eat Out to Help Out Success - So Chancellor: Let Us “Eat Out to Help Out” AT CHRISTMAS TOO! Welcome to the latest edition of CLH Digital! A bit of a mixed bag today! Our lead story highlights the catastrophe that awaits if our furloughed workforce does not get back into towns and cities. Here at RBC Publishing we work in a town centre, above a few restaurants and near to a few pubs and bars, which are fantastic for unwinding after busy and hectic deadlines, general socialising, meetings and just generally getting “off-site” for a bit of private time! EDITOR
Peter Adams
When I had my wine bar restaurant here in Bournemouth town centre in the 1990s I would say a good 60% of my turnover was from local lunchtime/early evening businesses. In fact, a lot of businesses used to have an account with us, and I simply invoiced them at the end of the month (those were the days). So, I recognise just how vital to businesses and the local economy retail and office
workers are. Although a lot of the concern expressed by business leaders’ concentrates mainly on London, which seems to be, rather surprisingly, more affected than elsewhere, the danger of staff not returning to offices, cutting out daytime and early evening socialising is a significant threat to the hospitality and on trade sector. Unless action is taken the damage will be long-term - evidence from the United States revealed that unemployment caused by the 2008/09 recession led to more cooking at home and less eating out. A UK survey data showed a 25% fall in average alcohol consumption outside the home in the years after versus before the 2008/09 recession. Furthermore, according to a recent study I read, workers in the hospitality/on trade industry will disproportionately bear the burden of social distancing policies. Recent Labour Force Survey data reveals that relative to the broader UK working population, restaurant workers are 59% more likely to have completed no more than a GCSE education, are 10 years younger on average, are 17% more likely to be women and earn less per hour. The hospitality and on trade industry offers amazing opportunities for people from all backgrounds and from all levels. It enables people to not only get a “foot on the employment ladder” but the opportunities to progress in the industry, to enhance social skills and gain vocational qualifications are quite exceptional - I do not think there is another industry compare. It is vital therefore to get people back to the workplace and get them back as quickly as possible! And the government has seen first-hand how successful action they have taken to boost the sector has been. The Eat Out to Help Put scheme during the 4 weeks of August saw 100 million meals sold. A staggering amount!! There have been a few naysayers, but overwhelmingly the initiative has been a great success, so much so that some operators but extending it into September, and a very well done to them!
PUBLISHED BY
The cost to the Treasury today is in the region of £550 million although they do say more claims will be made between now and the end of September. I am rather anxious to find out what the average spend during the initiative was. If the UK public spent an additional £20 per person on food and wine, plus alcoholic drinks, that would bring the total revenue to somewhere in the region of £2 billion!
RBC Publishing Ltd Roddis House, Old Christchurch Rd, Bournemouth, Dorset, BH1 1LG
Given the exorbitant amount revenue takes in duty on alcohol beverages, and taking into account VAT (which is reduced until January), and other taxes then the scheme may well be self funding!
TELEPHONE:
As much as you would have liked to have seen the Chancellor extend the initiative into September, I did not think that he would. For my “tenpenneth” I would bring the scheme back for Christmas - the hospitality season’s next busy period.
FAX: 01202 552666 sales@catererlicensee.com
I attended a recent webinar earlier this week and some of the results suggested that people would be reluctant to eat out during the festive season due to concerns over social distancing and the Covid virus. However, the recent “EOTHO” scheme has demonstrated that the British public are not afraid to eat out, and if the incentive is there they will overwhelmingly eat out! Last year we Brits spent anything between £727-£1116 over the festive period, equivalent to 2 weeks’ pay, we also spent an average of £70 on a single night out over Christmas. Christmas figures for 2019 were good, pubs saw an increase in spend across Christmas and New Year of 5% with restaurants increasing 2.4%. Drink sales was a major driver of growth in pubs during the six-week period of Christmas and New Year, an increase of 6.4% in 2018, with further increasing by 3.6%. So, prospect of a socially distanced and restricted Christmas period fills me with absolute dread! I think come December the whole country will be ready for another EAT OUT TO HELP OUT, and we here at CLH News are going to do our bit, in giving the proposal as much publicity as possible and in my letter to the Chancellor (wish me luck)!! Once again we have some of the industry’s leading lights forward/experts to give an insight on not only the crisis itself but also to advise with guidance and best practice on how to help you through this crisis and get ready to trade and prepare for a Staycation stampede!
01202 552333
www.CLHNews.co.uk @CLHNews CLHNews
EDITOR Peter Adams
SALES EXECUTIVES David Bartlett Guy Stephenson
PRODUCTION & DESIGN Matthew Noades
PRODUCTION & WEB ADMIN Shelly Roche Published by
Visit our website for our “Staycation - Your Country Need You” Poster available to download. Only the hospitality sector can put some cheer back into the country, showcasing the wonderful diverse vibrant UK!
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Issue 22
CLH Digital
3
Massive Job Losses Unless Cities & Towns See “Footfall Return”
(...CONTINUED FROM FRONT COVER)
the world’s leading cities for commerce and tourism.”
“Outside of London, we are seeing trading back to 70% of pre-COVID levels, in some cases. The case is much bleaker in London. Some businesses are struggling to hit double figures and the reality is that businesses are going to fail, with the associated job losses, if nothing is done.
The letter echoes previous warnings from owners of office space and business groups including the Confederation of British Industry (CBI), which previously warned commercial centres could become “ghost towns” if office workers did not return.
“Hospitality and tourism businesses in London rely in large part on the twin revenue streams of tourists and office workers. Visit Britain’s latest forecast for inbound tourism to the UK in 2020 show a decline of 73% in visits and a decline of 79% in spending. The estimated drop in London’s international tourism spend is £12 billion. The latest estimates also show that only 30% of British office workers are back at their desks and only 15% of businesses expect the majority of staff to be back by the end of September.
A government campaign to encourage people back to their workplaces was announced the day after Pret A Manger revealed almost 3,000 jobs would be axed across the business as trade remained at 60% of preCovid levels.
“London needs its workers and tourism to survive. Unless action is taken to get people back into the city, hospitality and tourism businesses, retail, leisure and supply chain businesses, which combine to provide 20% of all employment in London, will be ruined. “This goes beyond politics. There must be a joined-up plan from both the Government in Westminster and the Mayor’s Office to get London back up and running again. Otherwise, we will see widespread job losses and the destruction of years of progress in establishing London as one of
The campaign is emphasising the benefits of returning to workplaces alongside encouraging businesses to make their premises Covid-secure. The Prime Minister said: “I want people to go back to work as carefully as possible. It’s very important that people should be going back to work if they can now. I think everybody has sort of taken the ‘stay at home if you can’ – I think we should now say, well, ‘go back to work if you can’. Because I think it’s very important that people should try to lead their lives more normally.” Speaking to Sky News, transport secretary Grant Shapps said: "What we're saying to people is it is now safe to go back. Your employer should have made arrangements which are appropriate to make sure it is coronavirus-safe to work. You will see some changes, if you haven't been in for a bit, as a result."
This week Costa Coffee has said that up to 1,650 roles are at risk of being cut as the cafe chain looks at reducing costs in the wake of the pandemic. Costa said "high levels of uncertainty" remain as to when its trade will regain pre-pandemic levels, and it is consulting with staff to find alternative roles for those facing redundancy. It has suggested that the role of assistant store manager will be removed in branches across the UK.
Neil Lake, managing director of Costa Coffee UK and Ireland, said the decision to cut jobs was an "extremely difficult" one to make, adding: "Our baristas are the heart of the Costa business, and I am truly sorry that many now face uncertainty following today's news." The government’s eat out to help out initiative which ran in August was for many operators a “lifeline” and as the scheme came to a close as many as 30% of operators have indicated that they intend to extend the at their own cost, however the outlook post eat out to help out remains bleak without government help. Prior to lockdown, the average UK household spent £27.40 per week, 5% of total expenditure, on food and drink away from home, with pubs, cafes and restaurants directly employing 4% of the UK workforce. They also employ a disproportionate number of workers with lower qualifications leading to greater social mobility.
Data Shows Positive Impact Of Government’s ‘Eat Out To Help Out’ Scheme With many UK restaurants and fast food outlets signing up to the Government’s ‘Eat Out to Help Out’ scheme, Barclaycard Payments, which processes nearly 40 per cent of all transactions in the UK, shines a light on the scheme’s impact on both restaurant revenues and consumer behaviour. Barclaycard Payments data shows that Brits took advantage of the ‘Eat Out to Help Out’ Scheme, with diners spending 34.2 per cent more at restaurants and fast food outlets on Mondays, Tuesdays and Wednesdays in August than they did in July. In addition, with businesses able to claim back the discounts given during the scheme – up to £10 per diner –revenues will be boosted even further. Demonstrating consumer appetite for the Scheme, the number of transactions also grew by 33.7 per cent. However, the average transaction value on Mondays to Wednesdays remained fairly stable, rising from £11.85 in July to £11.91 in August, indicating that the discount encouraged diners to order more food and non-alcoholic drinks, in order to spend roughly the same amount overall. Outside ‘Eat Out to Help Out’, Thursdays to Sundays in August also saw strong growth compared to July, with total spending in restaurants and fast food outlets up 33 per cent. While Sunday remained the most popular day to head out for food in August, Wednesdays received the biggest uplift during ‘Eat Out to Help Out’, with spend growing by 39.7 per cent month-on-month.
CONSUMER ATTITUDES TOWARDS ‘EAT OUT TO HELP OUT’ This data is supported by Barclaycard research among consumers, which found that
almost four in ten Brits (38 per cent) made use of the scheme, with 52 per cent of these diners choosing to eat out on Mondays to Wednesdays specifically because of the Government discounts. UK restaurants can also take comfort in the fact that, of those consumers who have taken advantage of ‘Eat Out to Help Out’, almost one in five (19 per cent) plans to continue eating out more often to support the industry, and 18 per cent will return to restaurants they would not have otherwise visited without this incentive. Yet, despite the uplifts seen since restaurants first started to reopen in early July, it’s clear that social distancing measures and ongoing consumer cautiousness are still having a significant impact. Barclaycard Payments data shows that, year-on-year, the total value of transactions across restaurants and fast food outlets in August was down 7 per cent compared to August 2019, and the total number of transactions was down 11.6 per cent for the same period. Rob Cameron, CEO of Barclaycard Payments, said: “It’s clear that ‘Eat Out to Help Out’ had a positive impact on restaurant and fast food spend in August resulting in many businesses choosing to extend the discounts into September, even without the government incentive. “Consumer feedback has also been very encouraging, with almost one in five planning to continue dining out more often to support the industry, and a similar number saying that they will return to restaurants that they would not have visited otherwise. Restaurants across the UK will be looking to maintain this boost in trade, especially with the Christmas period now in sight.”
Growing Out Of The Lockdown Legacy 4
CLH Digital
Issue 22
By Carole Gilkes, Chief Customer Officer at K3 technologies (www.k3btg.com) As we close the door on the Government’s Eat Out to Help Out scheme, it appears to have given the hospitality sector a much-needed rise in sales. But is it just a short term fix? As we look at how the sector can move forward, we need to look at what we have learned and implemented over the past few months, and how to ensure long term success. We have seen automation increasingly drive the way people order food and socialise. Embedded digital offerings, like apps and other prepaid options, allow customers to order food on their mobile devices and click-and-collect, adding to the personal comfort of customers, and reducing the duration of their visit, or proximity to other members of the public. At the same time, the pandemic has forced an evolution in customer experience. One that is quicker, more efficient and effective than what has been before. The bar has now risen and those that fall by the technology wayside will fail. Ignoring technology is no longer an option. Customers expect digital payments and delivery services for everything from pizzas and gourmet food to bottles of wine and groceries.
THE NEW WORLD OF EMBEDDED DIGITAL OFFERINGS The concept of ‘embedded digital offerings’ has been gaining traction
for several years with the growth of apps and other pre-paid options. Traditionally, this has meant meeting consumers within the moments and spaces when they are busy and in a rush such as during the morning commute or at an airport. However, embedded digital offerings that allow consumers to order remotely is now crucial to the customer experience regardless of the moment they are in. Clever strategies for the implementation of embedded digital offerings means there needs to be no loss of customer service during the transitional phase. The period of closures and slowing trade due to COVID-19 in hindsight presented an excellent opportunity for the hospitality sector to transition to touchpoints that consumers needed during lockdown phases and forced the sudden realisation that a better customer experience could be achieved. And now this has become a new expectation with customers. Customers are looking for faster, smoother and more comfortable experiences when out and about – ideally with cashless transactions and no queuing. With embedded digital offerings such as collect on-site apps and pre-pay options, cafes and restaurants can now accommodate these needs while still delivering a first-class customer experience.
PICK-UP ONLY SITES Starbucks set the pace for competitors during the pandemic. It bolstered existing digital access mobile payment systems, wireless charging stations and Instagram pages with “pick-up only” cafes. The mobile ordering app services 12 million customers and allows sites to focus their efforts on fulfilling orders, rather than taking them, alleviating time spent in queues. Customer satisfaction increased as turnaround times improved, while online payments alleviated the need to handle cash, another key factor in keeping customers safe.
Pick-up areas are designed to allow customers the opportunity to interact with staff in a friendly way. The Starbucks “perfect drink” guarantee still forms part of the company culture, as any mistakes can be rectified on site. This isn’t just a good example of how Starbucks accommodates the operating restrictions of the pandemic, it goes beyond that. Once we return to a semblance of normality, the elements of comfortable seating, great atmosphere, and after-sales service will only be enhanced by the ability to order in advance. This will leave more opportunities for relaxation and enjoyment for customers. Starbucks revenue shows that consumers are receptive to this way of operating. In 2016, 38% of its earnings were garnered from prepaid cards – around $6 billion in the US. The enhanced cash flow has ensured an annual net cash benefit of $150 million from prepaid cards.
CHANGE FOR PROGRESS, NOT SURVIVAL When implementing technology that improves the efficiency of the purchase experience, ensuring it can keep pace with changing expectations must be a priority. Customers continually demand a faster, smoother and more comfortable ordering and paying experience, and while they will be patient as businesses work their way through the new normal, this won’t last forever. Businesses can use this as an opportunity to explore entirely new models of operation, such as the pick-up only site. However, when doing so businesses must first establish how they are making lives easier for consumers, rather than adding layers of complexity.when this nightmare is behind us, customers will be able to experience a significantly improved hospitality environment, empowered by mobile ordering, cashless transactions, and no queueing.
92 Volunteers Unite With Only A Pavement Away To Fill Water Flasks For Vulnerable Communities
erosity of the hospitality industry and we are thrilled that we were able to distribute almost 50% more flasks this time around. As we look ahead to the rest of the year, we are busy finalising plans for our upcoming Winter Warmth campaign in November which will see volunteers hand out warm clothing, sleeping bags and toiletries to homeless individuals across numerous cities in the UK. Our plan is to ensure that both initiatives become firm annual fixtures in the charity calendar and we hope that many businesses and individuals will continue to lend us their support!”
Following the success of the inaugural Fill a Flask campaign in 2019, 92 Only A Pavement Away volunteers in London and Brighton donated their time last week to fill and distribute 1,700 thermal flasks of cold water to homeless individuals who may lack access to hydration during the summer months. Featuring the Only A Pavement Away logo and contact information, it is hoped the branded thermal flasks will raise awareness of the charity and its services to vulnerable individuals in need across both cities, whilst also helping to keep them hydrated throughout the year. With a number of organisations including Greene King, The Ivy Collection, Craft Union Pub Company, Thomas Franks Ltd, The Strand Palace Hotel, The Athenaeum Hotel, Caterer.com, KAM Media and Bums on Seats all pledging their support, the £7,000 running costs of the Fill a Flask 2020 campaign were met through sponsorship and donations from Greene King, Thomas Franks Ltd and a very generous donation from an anonymous donor. Fill a Flask 2020 was also made possible thanks to backing from leading London restaurant group QOOT, responsible for operating brands such as The Lebanese Bakery, and by CHLOE., who not only raised crucial funds but also provided volunteers and water filling stations at several of their sites in London. The restaurant group and latest employer to enter in partnership with Only A Pavement Away will continue to work with the charity for the foreseeable future in both a fundraising and advisory role, specifically assisting with the charity’s new Candidate Profile Page (CPP) which now holds the details of 50 candidates looking to gain employment within the hospitality industry. Both campaign
days were also facilitated by Craft Union Pub Company and The Ivy Collection who supplied a significant number of volunteers with Craft Union Pub Company also providing half of the total filling stations over the course of the campaign. Greg Mangham, Founder of Only A Pavement Away, said: “After we received such an amazing level of support during last year’s Fill a Flask campaign, we didn’t think it would be possible to top our end result. But once again we have been blown away by the enthusiasm and gen-
Rebecca Johnson, Sales and Marketing Manager at Craft Union Pub Company, said: “From enlisting our operators and Pub Hub Support team members as volunteers to converting some of our pubs into filling stations, taking part in Fill A Flask 2020 was such a fantastic experience for all of us at Craft Union and it was a pleasure to assist Greg with so many of the logistics ahead of the campaign this year. We have enjoyed a longstanding relationship with Only A Pavement Away for some time now and were delighted to raise over £1,000 for the charity in the last few months through our Over The Rainbow Challenge. Looking ahead, we’re excited to see what the future has in store and we hope to continue to support Greg in whatever way we can!” To find out more about Only A Pavement Away, register your interest as a volunteer, or make a donation, please visit https://onlyapavementaway.co.uk. Make sure to also follow the charity on social media, Facebook: @onlyapavementaway, Twitter: @onlyapavementaway, Instagram: @only_a_pavement_away and LinkedIn: Only A Pavement Away.
Deliveroo Launches ‘Eat In To Help Out’ In Support Of The Restaurant Sector Deliveroo has announced its ‘Eat In to Help Out’ scheme in support of small restaurants struggling in the midst of the COVID-19 pandemic.
tion to call on Government ministers to extend the scheme into September after hailing its success.
The food delivery firm will offer a discount of £5 on orders on Monday to Wednesday next month in a bid to support local restaurants.
Chancellor Rishi Sunak said: “This has been an incredibly difficult time for the hospitality sector, both during the lockdown and emerging from it.
Deliveroo will fund the discount for the more than 16,000 local restaurants that have signed up, while national chains can participate providing they cover the cost themselves. The move has been backed by chancellor Rishi Sunak, who launched the government’s Eat Out to Help Out scheme that ends on 31 August. According to data released earlier this week over 64 million meals were eaten under the initiative during its first three weeks, and industry leaders have repeatedly called on the government to extend the scheme. On Wednesday, the Federation of Small Businesses (FSB) became the latest organisa-
“Thousands of restaurants and cafes forced to close during lockdown were thankfully able to continue trading in some way using delivery services such as Deliveroo. For small, independent and local firms this has been a lifeline.” “Our Eat Out to Help Out scheme was designed to help restaurants reopen and protect the 2m jobs in this sector, giving it the boost it needed. “I hope that people will continue to show their support for this vitally important part of our economy and Deliveroo’s new Eat In to Help Out scheme is another way for them to do so.”
Eat Out To Help Out Sees 100 Million Meals Sold! Issue 22
Restaurants, pubs and bars have claimed more than 100 million meals under the Eat Out to Help Out scheme, Treasury figures show. UK diners enjoyed a statebacked 50% discount on meals and soft drinks up to £10 each on Mondays, Tuesdays and Wednesdays throughout August.
September to claim back the 50% government-funded discount applied to bills.
The Treasury said restaurants have so far made 130,000 claims worth £522m, figures likely to rise as outlets have until the end of September to claim. Restaurant bookings surged during the scheme, especially on the final day.
"The scheme is just one part of our Plan for Jobs and we will continue to protect, support and create jobs to ensure we come back stronger as a nation."
The Chancellor today thanked Britons for helping protect thousands of jobs across the UK. Rishi Sunak said the scheme’s popularity had helped protect the livelihoods of the 1.8 million people working in the hospitality sector and drive the nation’s economic recovery from coronavirus. Latest figures show that Eat Out to Help out significantly boosted restaurant bookings during the month of August, with the scheme growing in popularity each week. With the scheme excelling expectations, by midnight on 31 August more than 100 million meals were eaten by diners, with the 84,700 establishments signed up to the scheme making 130,000 claims worth £522 million, meaning more jobs are being protected through people getting out and boosting the economy. These numbers are likely to grow, with restaurants having until the end of
Chancellor Rishi Sunak said: "From the get-go our mission has been to protect jobs, and to do this we needed to be creative, brave and try things that no government has ever done before. "These figures continue to show Eat Out to Help Out has been a success. I want to thank everyone, from restaurant owners to waiters, chefs and diners, for embracing it and helping drive our economic recovery.
According to OpenTable data, restaurant bookings increased by an average of 53% on Mondays, Tuesdays and Wednesdays throughout the whole of August, compared to the same days in 2019. In July 2020, restaurant bookings were down 54% on average from Mondays to Wednesdays compared to July 2019. On 31 August - the final day of the scheme - bookings were up 216% compared to the equivalent day in 2019. And early signs show that despite ending, the scheme has continued to boost demand, with a 2 per cent rise in restaurant bookings on Tuesday 1 September compared to the equivalent day in 2019, according to OpenTable. There had been an upward trend in the scheme’s popularity since it launched, with 10.5 million meals claimed for in total in the first week, 35 million meals in the second, 64 million in the third and over 100 million by 31 August. The scheme was used across the entire UK, with over 6 million meals claimed for in Scotland, over 2 million in both Wales and Northern Ireland and over 51 million meals claimed for in England by 27 August. The Eat Out to Help Out scheme is one part of the Chancellor’s Plan for Jobs, announced last month. Other measures announced to protect, sup-
CLH Digital
5
port and create jobs include cutting VAT for tourism and hospitality by 15%, a £2 billion Kickstart Scheme, which opened for applications this week, and an £8.8 billion investment in new infrastructure, decarbonisation and maintenance projects. This support for the hospitality sector comes on top of the government’s unprecedented assistance for all businesses including through grants, tax deferrals, scrapping business rates, the furlough and self-employed support schemes and government-backed loans. Jes Staley, Barclays Group CEO, said: "Eat Out to Help Out has undoubtedly had a positive impact – our data shows that restaurant spend grew by 34 per cent on Mondays, Tuesdays and Wednesdays in August compared to the same days in July. "The scheme has given the industry a real boost, and will hopefully support the jobs of many hardworking restaurant and fast-food employees across the country. Consumer feedback was also very encouraging, with almost one in five planning to continue dining out more often to support the industry, and a similar number saying that they will return to restaurants that they would not have visited otherwise." Kate Nicholls, Chief Executive, UK Hospitality, said: "The Eat Out To Help Out scheme has been a great success for hospitality. Our members have reported very strong bookings throughout August at a time when the sector really needed a boost. It has helped provide a lift in consumer confidence which is going to be key for hospitality businesses as they look to reopen and help rebuild the economy. The scheme has provided a timely boost in trade which will have helped many businesses safeguard jobs all around the UK." Stephen Wall, Managing Director and co-founder, Pho, said: "The Eat Out to Help Out scheme has really been amazing. It’s so nice to see our restaurants full of happy staff and customers again. It has certainly benefitted our early week figures and seems to have encouraged the British public to dine out safely, as our restaurants are filling up and staying busy throughout the weekend, too."
More Support for Employment Needed as Furlough Bonus Unlikely to Cut Through The Government’s ‘Job Retention Bonus’ could do little to prevent job losses, new survey figures from the Institute of Directors show. Less than one in five business leaders who had furloughed staff said the £1000 grant would help them keep hold of their people. Only 3% said it would have a substantial effect on their firm’s ability to retain employees. Despite this, just over half of the directors surveyed were positive about being able to contribute to furloughed workers’ salaries until October. However, 28% said they were pessimistic about their organisation’s ability to sustainably meet the additional costs.
To help prevent a surge in unemployment, the IoD is calling on the Treasury to act quickly to support jobs. The directors’ group has recommended cutting the burden of employment taxes, for instance by increasing the Employment Allowance for small businesses, or increasing the salary threshold for Employers’ NICs. More generally, some form of an extension to the furlough scheme should remain on the table.
“As the furlough scheme winds down, job losses are starting to mount. The Job Retention Bonus is just a sticking plaster, and is unlikely to give many businesses the support needed to retain staff.
Over 730 business leaders were polled between 31 July – 14 August 2020.
“The Treasury must step up to the plate quickly. Urgent support for jobs is crucial, firms must be put in a position to hold onto and hire staff. Cutting employment taxes will be crucial to flatten the surge of unemployment that’s expected later in the year.”
Tej Parikh, Chief Economist at the Institute of Directors, said:
“For many businesses, demand is still uncertain, and social distancing puts a lid on growth prospects. Firms are having to adjust to the fact that this situation could last for some time.
Hospitality Institutions Must Adapt To Keep Customers Safe from COVID-19 6
CLH Digital
Issue 22
By Rob Chester, UK Managing Director at NSF International (www.nsf.org)
The COVID-19 pandemic has had a huge impact on the hospitality industry, with sales at pubs, restaurants and hotels across the UK plummeting by 87% between April and June. As the Government continues to reopen the economy, hospitality institutions are approaching a critical juncture on the road to recovery. Rishi Sunak’s ‘Eat Out To Help Out’ scheme has certainly provided a welcome boost for many, yet this will count for nothing if companies fail to uphold hygiene standards. The challenge facing these businesses is not simply one of reopening – they need to stay open. If, through inadequate hygiene practices, staff or customers contract and spread the coronavirus, those businesses will once more be under threat and forced to shut. In some cases, permanently. As the U.K. slips into recession, further mistakes are not an option.
CLEANING PROTOCOLS AND ADAPTING INDOOR SPACES Establishments in the hospitality sector must ramp up their cleaning
methods to reassure guests and keep customers safer. This means increasing the number of hand sanitisers available, establishing a rigorous schedule of cleaning public areas and only using specialised, approved biocidal cleaning products for wiping surfaces. Hotels, bars and restaurants also need a better understanding of how infection is transmitted in order to establish appropriate infrastructure which protects employees and customers alike. They need to adapt rapidly, for example by installing adequate ventilation that ensures appropriate exchange of air rather than its ‘recirculation’. Higher outside air fractions and higher air exchange rates in buildings may have the potential to help dilute the indoor contaminants, including viral particles, from air that is breathed within buildings. Barriers, meanwhile, may enhance consumer confidence but in practice they serve as a collection point for virus particles. Taken in isolation, neither of these measures provides a solution. Together, combined with good hand hygiene, they can make a big difference. Masks, in turn, add another layer of protection.
THE VALUE OF INDEPENDENT ASSESSMENT IN BOOSTING CONSUMER CONFIDENCE
Having your processes and implementation of these processes validated by an independent third party builds confidence in customers. It is vital for hotels, bars and restaurants to thrive at such a crucial period, which is why consumers need to know that businesses are taking the COVID-19 challenge seriously. Words are not enough. When people return to these establishments, they expect to see physical differences. They want to see clear evidence of the new steps that you are taking on cleanliness and hygiene. Making a good first impression will grow trust and bring more customers in through the door. Public awareness of hygiene has been transformed by COVID-19. They know contamination happens in any environment and will continue to demand reassurance that businesses are taking every possible measure to reduce risk. Business as usual – as we used to know it – is no longer an option. Staff need to be trained on an ongoing basis, while hygiene protocols need to be followed and reinforced. Tackling the risks posed by pandemics cannot be achieved all at once; it is a lifelong business commitment. As with the wider public, this is brand new territory for most businesses. And with guidelines constantly evolving, meeting the challenge is a daunting prospect. That is where the practical support of an independent specialist with deep scientific expertise not only strengthens consumer trust – it gives companies the peace of mind that they are doing everything they can.
Once you have done all the hard work, how do you provide reassurance to your customers? After all, no business is going to advertise the fact that they have cut corners, but there is a big difference between improvised self-assessment and the thorough, comprehensive approach overseen by science-based, independent, third-party organisations such as NSF International.
If there is one piece of advice every company in the hospitality sector should heed it is this: if in doubt, follow the science.
Greene King Pledges New Commitment With The Princes Trust To Create 1000 Job Opportunities people from minority ethnic backgrounds entering the business through the partnership from 24% currently to 40% by year five. Greene King has worked in partnership with The Prince’s Trust for four years supporting 440 young people across the UK and kick-starting their careers by helping with training, work experience and employment, through its Get into Hospitality and Ready to Work programmes. In addition, it pledged a £20,000 donation to The Prince’s Trust Young Persons’ Relief Fund at the start of the coronavirus pandemic to help the charity provide much needed practical and emotional support to young people’s across as range of areas from wellbeing to education.
Greene King is strengthening its partnership with The Prince’s Trust with a new five-year agreement, a pledge to create 1000 opportunities for young people and an increased financial commitment to the charity directly linked to its workforce diversity aims. Under the new terms of the partnership, funding will be increased by one third and invested into projects that will support Greene King’s commitment to raising the percentage of young people from BAME backgrounds it employs through The Prince’s Trust programmes. Greene King ‘s ambition is to support 1000 young people into its workforce over the five-year period, lifting the percentage of young
Speaking about the partnership with The Prince’s Trust, Nick Mackenzie, Greene King CEO said: “We are really excited to announce this new partnership programme with The Prince’s Trust. We have a longstanding and excellent partnership with a track record in helping young people from all backgrounds get into a rewarding careers. Supporting young people into careers now is more important than ever as we face globally uncertain times.
The new pledge forms part of Greene King’s wider diversity strategy and will enable the partnership to support more young people from minority ethnic backgrounds to begin a career in hospitality. The partnership will also deliver mentoring and talent programmes to develop future leaders.
“We care about building a diverse workforce that represents the society we live in. The young people we recruit into our business today will be the business leaders of tomorrow and so it is vital that we address the diversity imbalance across our business and create opportunities that encourage young people from BAME communities to join us. The Prince’s Trust delivers outstanding programmes and opportunities for young people and we are delighted that in strengthening our partnership with them we will together achieve our common goals.”
The partnership will deliver the ambitious targets through a catalogue of programmes including ‘Get into Hospitality’ and ‘Ready to Work’ as well as recruitment through ‘Get Hired’ and The Prince’s Trust’s online Job’s Board.
“We are committed to developing an ambitious programme on diversity, particularly focussing on welcoming colleagues into Greene King from BAME communities and we will be updating with more detailed plans in the coming months.”
Christmas, But Not As You Know It Foodservice supplier Bidfood, has launched its 2020 festive range, whilst also exploring consumers’ feelings around how they envisage their Christmas looking this year, through a recent Bidfood survey. According to the findings, this year we can expect a ‘traditional Christmas with caution’, involving socially distanced small gatherings, single serve food or personal buffet platters, as well as celebrating truly British traditions.
SUPPORTING LOCAL AND CELEBRATING BRITISH One of the consumer behaviours that has come out of the pandemic has been the rise in desire to ‘support local’ – from supporting local producers and businesses, to spending on UK experiences and British getaways. Whether it is due to the consumer’s desire to support the UK economy, or lockdown reducing international business and travel, people are really focusing on celebrating Britain and what it has to offer. Just over a quarter (26%) of consumers are looking forward to a Christmas meal that upholds true British tradition with all the trimmings – whether they dine in or venture out. The research illustrates that really, this isn’t a year for fancy product innovation, but instead, that in these uncertain times, many of us are looking for touches of comfort to make us feel good. Whether that’s festive favourites, winter-spiced options, or mince pie
variations and Christmas puddings to tempt consumers.
STAYING SAFE THIS SEASON When asked about the research, Lucy Pedrick, Head of Insights, said: “48% of consumers ranked ‘feeling safe’ as their top priority when dining this year, so it is important for operators to blend good food and drink, with a safe environment to create a memorable experience. Now supplying direct to consumer, Bidfood’s offering this year has been designed with both operators and consumers in mind, acknowledging the increasing concerns of the general public amidst the Coronavirus pandemic.” As well as being physically safe this season, Bidfood is still looking at ways to be environmentally safe, with their entire cracker range this year being more sustainable than ever! Each cracker is easily recyclable, is free of single-use plastics and contains no glitter; the range also includes a number of crackers that support The Trussel Trust, with proceeds donated directly to the charity. Discussing the range, Vicky Tripp, Campaigns & Activation Manager, said: “It is important that, despite this years’ challenges, operators do not forget the importance of dietary requirements and consumer demand for vegan and gluten free options. “With this in mind, Bidfood has launched a range of options to appeal to those conscious consumers, from classic vegan wellington slices, as well as our gluten free and vegan Premium Selection mirrored chocolate truffle torte, which we’re particularly excited about.”
Issue 22
CLH Digital
7
Hospitality And Leisure Bosses Look To ‘Winter Of Content’ After Uncertain Summer The significant challenges currently facing the industry are underscored in a new Barclays study1 of over 300 senior hospitality and leisure executives. On average, businesses predict their earnings will fall by 41% yearon-year when comparing 2020 to 2019, and nearly two fifths (39%) say they’ve been ‘kept afloat’ by the VAT cut to 5% – a figure that peaks at 55% for cafés. In addition, 40% of hospitality and leisure leaders say the VAT reduction has been a ‘lifeline’ for the sector. And despite the ‘staycation summer’ providing a noticeable boost in earnings for over three quarters (76%) of the businesses surveyed, it’s not until the end of the year that confidence reaches substantial levels. Only three in ten businesses (30%) anticipate growth in the Autumn, but over four fifths (83%) think they’ll grow in Winter 2020/21. To boost their prospects in the long-term, and to open up new revenue streams in the short-term, many hospitality and leisure companies have been investing in new technology since lockdown began. In fact, in Barclays Corporate Banking’s new white paper, Ready to go again: how the UK’s hospitality and leisure sector in adapting to the ‘new normal’, nearly a third (32%) of the research respondents said the coronavirus had accelerated a ‘technological revolution’ in the sector. To illustrate this point, one in four retail businesses (25%) have embraced data analytics for the first time during lockdown, with gyms / leisure centres (38%), travel companies (33%) and holiday parks (33%) most likely to have taken this step. Harnessing the power of data is also an emerging trend in terms of collaboration between businesses, with 32% of those surveyed saying there will be an increase in data sharing among companies at a local level.
“Lockdown might not have been a time to earn, but it was definitely a time to learn. It gave us the opportunity to try new things and futureproof the business. In just three months, we introduced new takeaway and home delivery services, created a new mobile website, upgraded our outdoor spaces and expanded into gifting with our own range of minikegs.”
Mike Saul – Head of Hospitality and Leisure, Barclays Corporate Banking, said: “The hospitality sector has been one of the hardest hit and the road ahead is tough. The government schemes, particularly the eat out to help out scheme, have given the industry a massive and much needed short term boost. Whilst many bosses in the industry have essentially written off this year it is pleasing to see they are feeling more confident in the run up to winter and into next year.
However, it’s not just digital sales channels that are being invested in, with hospitality and leisure businesses also putting measures in place to help customers feel safe at physical premises. For example, nearly half of Barclays’ respondents (48%) said they’d implemented what’s known as ‘theatre cleaning’, where cleaning staff wear brightly coloured clothing to be more noticeable.
“Despite the headwinds and uncertainty, this is a highly resilient sector that hasn’t stood still. To fulfil their long-term growth ambitions, companies used the lockdown period as an opportunity to innovate, refresh their business models and adopt new technology. Hospitality and leisure are full of smart, inventive, resourceful leaders who will ensure the future is bright and the present is as good as it can possibly be.”
Kitchen areas have also been impacted. In 44% of cafés, 30% of restaurants and 25% of pubs, food preparation areas have been opened up to be more visible to customers, while 20% of bars and 19% of hotels said they’d moved to a ‘dark kitchen’ format where food is prepared off-site.
Many new customer apps have also been rolled out since the pandemic struck, with more than one in seven (17%) businesses introducing new smartphone offerings. Gyms / leisure centres (31%), restaurants (24%) and hotels (20%) are most likely to have done so.
Another emerging development is for companies to review their rental agreements with landlords. From Barclays Corporate Banking’s study, over a quarter of sector leaders (26%) said they will be having conversations with landlords in the near future. Within these discussions:
More broadly, over a fifth (22%) of hospitality and leisure businesses have made upgrades to their websites to accommodate more digital sales, with restaurants (36%) most likely to have done so. These trends correlate with others such as 18% of restaurants offering home deliveries for the first time during lockdown, and 20% introducing new ‘click and collect’ functionality.
• • • • •
Kris Gumbrell – Chief Executive, Brewhouse and Kitchen, added:
18% 16% 15% 13% 10%
will will will will will
ask to move to a turnover-based rent model seek to extend payment terms for backdated rent request a move away from upwards-only rent reviews offer landlords shares in the business in exchange for rent move towards a shared ownership scheme with landlords
The Rising Sun Has Been Named Britain’s Best Beer Garden Beast” Labbett from ITV’s The Chase.
The Rising Sun - in Pensford, Somerset - has won the title of Britain’s Best Beer Garden. Owned by St Austell Brewery, the watering hole is renowned for its idyllic setting, large riverside garden and views over Pensford viaduct and the weir.
Joint tenant, Lisa Faulkner said: “We feel honoured to be named Britain’s Best Beer Garden. Thank you to the Union JACK team and everybody who took the time to vote for us.
The pub was nominated when independent national radio station, Union JACK, launched a competition earlier this month - it went on to reach the final top 10. The overall winner was decided by a public vote and more than 2,000 votes were cast in less than a week. The Rising Sun, which has been run by Lisa Faulkner and Becca Fricker since 2019, received almost a fifth of the overall votes.
“Our beer garden has a stunning backdrop of the viaduct and weir, so we feel lucky to operate a pub in such a beautiful location. We currently have an outdoor bar too, ensuring that all social distancing rules can be adhered to, while our guests soak up the views.” Steve Worrall, Managing Director of St Austell Brewery’s pubs, inns and hotels said: “Congratulations to Becca and Lisa on such a superb achievement. The fact that it was voted for by the public is testament to the popularity of the pub and what a great outdoor space they’ve created for their locals and visitors. Well deserved!”
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Is Appetite For Takeaway Here To Stay? 8
CLH Digital
Issue 22
By Conor McCarthy, CEO of Flipdish (www.flipdish.com) start the economy as restrictions ease has shifted the focus for restaurants who had become takeaway-versed during lockdown back to dinein service.
when it comes to convenience, many consumers will still be concerned about safety, and choose to opt for a takeaway service so they can enjoy restaurant-quality food in the safety of their own home.
Some have criticised the scheme for failing to boost business for restaurants, claiming that it has simply moved previous demand from the weekends into Monday to Wednesday. But far from being disheartened, many restaurateurs are happy to be taking covers again, despite the possible lack of overall impact of the Eat Out to Help Out scheme. After their several month long-hiatus, seeing customers again is a relief, whether they visit as part of the scheme or not.
Maintaining a takeaway service is just one way restaurants can remain accessible for the safety-concerned consumer. Many restaurants have begun investing in digital technology as a useful tool to safeguard staff and customers alike. Technology that allows customers to order directly to their table via smartphone app has become integrated into many establishments all over the UK. The software gives customers confidence that they can receive food and drinks with limited staff contact and vice versa.
But with restaurateurs re-focussing on a dine-in service, now actively encouraged by the government, what has happened to the takeaways that sprang up during lockdown and became the heart of many communities all over the UK? Fears that resuming a quasi-normal service has a direct impact on demand for online takeaway services seem to be unfounded. The hospitality industry has proved itself to be a chameleon since restaurants closed in March. When doors closed to dine-in customers, the industry saw a miraculous pivot to takeaway service as restaurants and pubs all over the country became determined to keep their businesses afloat until they could open their doors once more. Takeaways old and new became the true heartbeat of the industry and sparked a renewed love of the takeaway across the UK. But the introduction of the Eat Out to Help Out scheme to help kick-
When comparing overall data between July and August, demand during Monday to Wednesday dipped 8%, and weekend orders dropped 14%. Eat Out to Help Out has barely made a dent in takeaway orders. Notably, fish and chip shops have experienced a surge in demand since Eat Out to Help Out was introduced, bucking the trend with a whopping 25% increase. The British public’s appetite for takeaway is alive and well, and should be considered a valuable second revenue stream for restaurants now accepting dine-in customers. Not only does takeaway trump dine-in
Digital kiosks, which had already been adopted by chains like McDonalds pre-pandemic, will also be vital in queue-to-order style restaurants.The digital touchscreen allows customers to place orders via a screen instead of interacting with a cashier, avoiding face-to-face interactions and cash exchange, as well as reducing queue length. Profit margins can also benefit, as research shows that the average basket is 20-30% bigger when purchased through systems such as a digital kiosk. Takeaway is here to stay, but the future is still uncertain, and with the possibility of a second-wave, forward-thinking restaurant owners should continue to focus on their takeaway service, while investing in technology to help future-proof their business. The hospitality industry’s new chameleon status should be embraced, providing customers with a holistic service that will ensure loyalty and revenue not only during the days of Covid-19, but long into the future.
Hotel Support Scheme Must Be Followed By Additional Support my.
A new Hotel Support Programme has been launched to help protect sustainable employment in the medium term within larger hotels in Scotland. Businesses that meet the criteria will be eligible for both grants and a holistic business review with bespoke support based on their individual needs.
“Rents are still a huge issue for many businesses, notably casual dining, and we are going to need both fiscal and non-fiscal support to get through the crisis, probably in the form of a grant combined with a further extension of the moratorium on lease irritation. The business rates holiday and VAT cut both need to be extended and businesses will need help if they are expected to hire and retain workers following the end of the furlough arrangement for staff at the end of October.
UKHospitality Executive Director for Scotland Willie Macleod said: “The opening of the Hotel Support Programme is a welcome boost for the sector and a positive sign of intent from the Scottish Government. The Scottish Government consulted closely with UKHospitality on the design of the scheme to ensure it focuses on the businesses that need help the most and to encourage as wide as possible participation.
“Additionally, there are still sections of the hospitality sector, such as wedding venues, nightclubs, music venues and event centres still unable to open. We need a clear roadmap for the reopening of these and support where they are unable to reopen.
“This needs to the first step on the road to recovery, not the final one, though. Hospitality businesses remain in rescue mode despite reopening over a month ago. There is still a lot more that can and should be done to support Scottish hotels and the wider tourism and hospitality sectors that are so vitally important to the Scottish econo-
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“The Hotel Support Programme is a welcome step in the right direction. We hope it is followed by further, more extensive support from both UK and Scottish Governments to help the industry get back on its feet and keep as many jobs safe as possible.”
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Pandemic Sets Pret A Manger 10 Years Back As 2,800 Jobs Lost Food and coffee chain Pret A Manger is to shed 2,800 jobs due to the economic downturn caused by coronavirus
that trade is improving again, and I’m encouraged by the improvements we’re seeing every week.”
The chain said the COVID-19 pandemic had caused sales to fall to levels last seen 10 years ago, and has announced that 30 Pret shops across the UK would close permanently.
Trade across UK shops remains around 60% down year on year, with weekly sales for Pret UK averaging around £5m, the level they were at in August 2010.
In a statement on Thursday, chief executive Pano Christou said: “I’m gutted that we’ve had to lose so many colleagues.
The company said the reduction in staff numbers had been driven by “shorter opening hours, lower transaction levels, and the losses faced by the business in 2020”.
“Although we’re now starting to see a steady but slow recovery, the pandemic has taken away almost a decade of growth at Pret.
It also said that alongside the reductions in shops, a further 90 roles had been reduced in its support centre teams.
We’ve managed to protect many jobs by making changes to the way we run our shops and the hours we ask team members to work”.
But Mr Christou continued: “We’ll soon be announcing a number of big changes to help bring Pret to more people.
The chain said the move would be constantly reviewed to reflect footfall and sales levels during the rest of 2020 and early 2021. Mr Christou added: “I’m hopeful we’ll be able to review all these changes now
Pret a Manger in Aldgate High Street cc-by-sa/2.0 - © Basher Eyre - geograph.org.uk/p/1836500
“We’re grateful to the government for the support they’ve given our sector, and hope that support will continue as long as possible to give Pret time to adjust.”
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Santander UK and Food and Drink Federation Report: Untapped Export Potential Key for Food and Drink Industry Recovery FDF data shows that net business confidence among food and drink manufacturers reached a record low of -65.2% in Q2. Despite a drop in confidence, manufacturers ranked increased domestic demand, increased export demand and access to new UK preferential trade agreements as well as planned investment in new machinery as key opportunities for the rest of 2020. The UAE and wider Gulf region, China, and the USA and Canada were identified as potential export growth markets for food and drink manufacturers. Santander UK and the Food and Drink Federation (FDF) have today launched a new report showing that despite business confidence falling to record lows across the food and drink industry in the second quarter of 2020, untapped overseas export markets remain a golden opportunity for recovery and growth for businesses across the sector. The report delves into the impacts Covid-19 has had on food and drink manufacturers and overall business confidence. The industry has faced a variety of challenges from the closure of the hospitality and out-ofhome sectors, to rising costs and a fall in exports. The sector has also seen a reduction in domestic turnover by 8.6% in Q1 compared with Q4 2019, and a further 4.0% decline in Q2. FDF’s latest data shows that net business confidence among food and drink manufacturers reached a record low of -65.2% in Q2 due to Covid-19, uncertainty over Brexit and closure of food service. Separately, Santander has carried out research into the impact of Covid-19 on SMEs. The results found that 24% of food and drink businesses expect to return to normal operating levels by the end of 2020. Despite the challenging environment, food and drink businesses highlighted increased export growth and access to new UK preferential trade agreements as a key opportunity for the rest of the year. UK food and drink exports are recognised globally for their quality, provenance, and heritage, and are now worth more than £23bn annually. The report highlights export opportunities in three key market regions; the UAE and the wider Gulf region, China, and the USA and Canada with insights from Santander’s experienced sector and international specialists who support businesses looking to explore overseas opportunities: Canada: Exports to the UK’s third largest non-EU preferential trade partner have grown by 5.7% so far in 2020, led by exports of gin, beef and salmon. USA: Closures to the hospitality sector due to Covid19 have led to an increase in demand for ready to consume alcoholic drinks. UK exports of beer to the USA have increased by 5.8% (y-o-y) from January to May this year. There has also been significant investment in home delivery as US supermarket chains have sought to increase their e-commerce offerings in recent months.
China: China has seen rapid growth in demand as consumers continue to perceive UK products to be safe and of high quality, with a sense of heritage. Beef and pork exports have risen by over £60 million so far this year compared with the same period the year before. UAE and the Gulf: The Covid-19 crisis has seen an increase in expected sales from retail – up to 90% from 70% in 2019. The increasing focus on healthier lifestyles in the region has seen increased demand for organic, functional foods, and nutritionally rich products.
“As businesses turn toward economic recovery, ensuring a quick return to growth will be essential to support resilience in our industry. We will continue to work closely with Government and industry partners, like Santander, to safeguard a sector recovery that will deliver a return to sustainable export growth right across the UK.” Andrew Williams, Head of Food & Drink Sector, Santander Corporate & Commercial Banking, said: “The impacts of Covid-19 swiftly reverberated across the food and drink manufacturing industry. We quickly saw that over-reliance on any single market, sales channel, or customer leaves businesses vulnerable to increased risk. Understandably, confidence was knocked – but the resilience of our industry is evident in these findings. As the short-term impacts begin to settle, UK food and drink businesses have already recognised that increasing export sales is a potential route to recovery and offers growth and diversification benefits too. There is much to be optimistic about and a real sense that as a sector we are striving towards a positive future.”
Workplaces around the nation are preparing for when the UK can return to a kind of normality. The Novellini Group presents a solution that will help to create safe working environments that are hygienic and adaptable. The BeSafe wall is a protective device that companies with any office, desk space, trade counters, cafe and restaurants can incorporate going forward. The primary benefit? Hygiene. Employees will feel protected with the BeSafe wall as it provides a barrier. Constructed from 6mm tempered glass, it’s easy to clean with any alcoholic disinfectant. In smaller spaces where it’s difficult to sit two meters away, the wall is a particularly helpful solution. Office teams aren’t the only ones who will be happy to see these walls put in place. BeSafe is a smart answer for all industries where contact with the public is required, such as pharmacies, retail counters, restaurants and public offices. Novellini can customise each barrier to suit the space with three versions (floor mounted, trade counter, and desks) and five different sizes. UK Sales Manager at Novellini, Stuart West says ‘We are looking to help the UK workforce where we can and these are a positive answer to those concerns about health and hygiene.’
Panasonic Rice Cookers are Ideal for cooking porridge at breakfast and keeps it hot for late risers when on standby without it drying out!
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Novellini launch BeSafe walls to help the UK return to work safely
Ian Wright CBE, Chief Executive, Food and Drink Federation, said: “Manufacturers and hidden heroes working across the supply chain have ensured continued access to essential food and drink for UK consumers, diminishing the impacts of Covid-19 on industry. As the dust begins to settle, we can now see how the pandemic has had a seriously damaging impact on 2020 ‘s overseas sales of UK food and drink. These were worth over £23 billion in 2019. While that figure is certain to fall for this year, there are still plenty of opportunities in foreign markets for UK food and drink manufacturers to seize in what remains of this year and as we look to 2021.
Users can now benefit from a free Panasonic rice cooker when they certain Panasonic microwaves via specialist supplier, Regale Microwave Ovens.
There are three other Panasonic ovens included in the promotion, but these qualifying for a FOC 7.2L Panasonic rice cooker. The ovens are the:-
11
The FDF has identified seven steps for recovery designed to successfully restart all areas of industry, as part of its work through the Food and Drink Sector Council. These include protecting the UK’s supply chain integrity and competitive position and accelerating plans to increase UK exports.
Regale Microwave Ovens is offering a free Panasonic rice cooker with every purchase of some of the brand’s microwave ovens.
All enquiries received by Regale will be passed to the nearest geographical dealer, and both units will be dispatched by Regale to the operators on the UK mainland with next day delivery, free of charge.
CLH Digital
Looking forward, there remains significant headroom for growth for UK food and drink exporters, both within the EU27 and other international markets. Working with and encouraging more businesses to identify and overcome trade barriers is a high priority for the FDF and Santander.
Microwave Specialist Launches Its Biggest Ever Giveaway
One of the models where the giveaway applies is the Panasonic NE-1878, a 1,800W inverter-powered microwave designed to feature the benefits of an all metal door. With each purchase, companies can receive a free model SR-GA421 rice cooker, worth over £120, which will also come with 2kg of FOC Tilda rice inside.
Issue 22
very powerful microwave ovens can take 2 x full size (1:1) Gastronorm pans. • Each of these ovens comes with a 7.2litre Panasonic (model SR-GA721) rice cooker, Free Of Charge. Each rice cooker comes with a complimentary 5kg of Tilda Basmati rice. Furthermore, Regale will deliver the equipment free to any UK mainland operator on the next working day. Regale deputy MD Iain Phillips said: “Of course there are a few terms and conditions with this fantastic giveaway, the main one being that it is restricted to ‘whilst stocks last’, however we are hoping that we can run it from now to somewhere towards the end of August.” See the advert on the facing page for details or call 01329 285518.
As specialists in showers and design, Novellini are putting their skills to good use and many businesses across the UK will be pleased to find a safe and stylish solution. They are even available in several colours and glass finishes to suit the surroundings.
For more information contact Novellini UK on 01727 229922 or visit the website at www.novellini.co.uk For brochure and advice please email info-uk@novellini.com For large projects or orders, customized solutions can be evaluated. We are available to evaluate and propose BeSafe Wall solutions specific for your protection needs.
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Safety In The Post-Lockdown World: The Three Top Ways Hospitality Businesses Can Use Safety To Their Advantage By Dan Joyce, General Manager EMEA, SafetyCulture (https://safetyculture.com) ing to pubs and restaurants. Businesses making safety their differentiator and going beyond the legal requirements are already reaping the rewards. For instance, SA Brain – the largest brewer and hospitality company in Wales – planned a series of stringent safety measures for its premises, including temperature checks before the government even released its official guidelines for pubs, and has experienced a very successful reopening. It can be particularly rewarding when businesses turn safety into an experience for customers. Some restaurants have created plastic domes for customers to dine in, creating a novel and memorable dining experience that makes the best out of the situation. Others have released coveted recipes and meal kits during lockdown so that customers could enjoy their favourite dishes, safely at home.
The COVID-19 pandemic has revolutionised the business landscape when it comes to health and safety. We used to think of “high risk industries” being sectors like construction and mining. Now, the travel and hospitality industries are just as “high risk”. As the hospitality sector has been reopening, businesses have largely been focusing on two priorities: increasing their immunity to risk and winning back customers. With the possibility of further lockdowns still on the horizon, businesses need to remain on top of workplace safety and make sure they are prepared for unexpected closures. Here are some top tips for hospitality companies to navigate this challenging period.
1) WIN CUSTOMERS BY MAKING SAFETY YOUR EDGE While it’s always been important to keep customers and guests safe, today safety is more than that: it is a value creator that can attract customers in the same way that great customer service does. We recently commissioned a YouGov poll which showed that using tangible safety measures could increase customer confidence in return-
Using what you already have in your arsenal is important. Thanks to contact tracing, businesses need to record customers’ details. Why not flip this into a positive and use it as a chance to personalise the experience and address your customers by name?
2) EMPOWER YOUR STAFF TO BE YOUR EYES AND EARS ON THE GROUND Your employees on the ground are best placed to identify safety issues. Now more than ever, businesses need to be asking themselves: are our frontline employees empowered to pick up every incident or concern and do something about it on the spot? Hospitality companies can improve incident reporting by simplifying safety information and giving their staff access to the right tools. Most workers are already dealing with increased workloads as a result of COVID-19 so it’s a case of not overloading them. Bitesize chunks of information are often much easier to digest than lengthy communications, so introducing short checklists, to be completed regularly, can go a long way in making safety manageable and helping employees to identify problems. Technology can help with the heavy lifting. Using apps to complete safety checklists and logging track and trace information digitally can help to make potentially time-consuming tasks simpler, and streamline
employees’ workloads. Some hospitality companies have also been making good use of QR codes, getting their customers to input track and trace details themselves, as well as giving them virtual access to things like menus, instead of handing out physical copies. Whichever tool or approach you use, it’s crucial to build trust and allow your employees to be accountable for safety too – whether that’s fixing the problem or escalating it to senior staff. A well-informed employee on the front line can make all the difference.
3) PREPARE EARLY FOR UNEXPECTED CLOSURES While we’re seeing businesses getting back on their feet, COVID-19 outbreaks have already led to local lockdowns in the UK, which have come at a moment’s notice for some companies. It’s therefore vital that – even when open – organisations remain on high alert. Think of the current situation as a revolving door. You need to be ready for closing and reopening at short notice to protect business continuity. There are a few things that hospitality companies can do. Understanding your staff’s personal circumstances is key and will help you to develop effective and realistic contingency plans. Having guidance on closing and re-opening procedures readily available can also help to make everyone accountable for safety measures and speed up the reopening process. Additional lines of communications are helpful too; if you normally rely on email, for instance, consider texting staff with any major updates. Again, technology can be a big asset. Using sensors and monitoring data in real time can keep the business on top of any issues or inspection items that have been missed. In certain situations, closures can’t be helped. But some closures, like those where businesses are short-staffed and have to shut down due to a member of staff contracting COVID-19, can be prevented. Now is not the time to be complacent in the hospitality industry. Businesses need to continue to keep safety on top of the agenda and be ready for change in order to succeed during this period.
The Future of Post-COVID Hospitality is Streamlined Shift Management
By Jonathan Richards, CEO and Founder of Breathe (www.breathehr.com) The pandemic has taken a huge toll on the hospitality industry. Pizza Express announcing the closure of high street outlets, resulting in a loss of 17,000 jobs, is the latest in a long line of cuts. It’s estimated that the number of jobs lost across both chain and independent bars/restaurants is up 94% compared to 2019. Needless to say, the need to get people back in is paramount for the future of many bars and restaurants. The AA has introduced a COVID-19 confidence assessment scheme to reassure consumers that their favourite venues are abiding by the guidelines and creating a safe space to spend time. Elsewhere, the government has introduced the Eat Out to Help Out scheme in an attempt to reboot the hospitality sector and encourage people back out into the high street. Keeping customers and staff safe is vital but challenging for small businesses who are anxious to stay open and maintain pre-pandemic staffing levels, if possible. There’s many things to consider and complex risk assessments to complete -- from reconfiguring table set ups for social distancing, to managing customer data. That said, HR admin can’t fall by the wayside.
STREAMLINING EMPLOYEE ADMIN The complex and time-consuming restrictions imposed on the industry by the government make it essential to streamline and improve shift management. Navigating out-of-date paper-based rotas is challenging for
managers at the best of times, so inevitably the heavy administrative workload involved in reopening businesses has made matters far more difficult. Firstly, shifts might look different. As the government has recommended that businesses reduce the number of people in a workplace at one time, introducing staggered shift systems may prove beneficial. This approach helps businesses continue to comply with social distancing rules and eases the pressure on public transport at traditional peak times, both of which are key to minimising the risk of infection. Businesses might find that their staffing needs have changed as they adjust to the new normal, with measures in place such as extra time allocated for cleaning and some reduced food menus to allow for socially distanced kitchens. Storing rota information in a centralised resource is critical for compliance and efficiency. Keeping a comprehensive record of hours, and who worked them, enables businesses to plan accordingly and steer through troubling economic uncertainty while keeping employees safe. Keeping track of everything, especially now, is easier said than done. Digitalising admin just makes business sense. Working with a computer system gives managers complete visibility over any shift swaps or holiday requests; providing a singular version of the rota prevents any miscommunications or confusion about who should be coming into work and when.
SAFETY FIRST Having a detailed record of shifts is essential, because if a customer reports that they have fallen ill it’s easy to quickly identify who was working that day and take the necessary steps to ensure that government protocol is followed. Using a rota system to confirm and approve schedules makes it easy to introduce staggered shifts as well as keeping up to date records of who has received safety training, ensuring that those who are working are aware of best practices and COVID-19 safety measures in place.
In the same vein, if staff have experienced symptoms themselves or been abroad to a country which has imposed a lockdown, it’s easy to track when they last worked and when they are due to return after quarantine. This is important information for businesses to have available and easily accessible in order to prioritise the safety of employees and customers. Ensuring venues are stocked with the appropriate Personal Protective Equipment (PPE) and sanitising equipment is not only a legal requirement but is necessary for peace of mind. Keeping your employees’ wellbeing front of mind should always be a top priority. After all, they are a business’ most valuable asset. Operating with a solid rota system in place will fill employees with confidence, too. Some are understandably anxious about returning to work and interacting with lots of different people on a daily basis. Organising shifts well in advance and ensuring that COVID-19 guidelines are followed onsite will help to curb worries about coming into work.
DITCH THE PAPER The pandemic has shaken the hospitality industry to its core. There’s no hiding away from that. But it does present an opportunity for businesses to review and enhance their organisation practices and get their house in order. Laying a solid foundation and managing your people effectively is a sure-fire way to safeguard against a number of administrative headaches. Moving away from paper-based rotas is key for running an efficient and organised workplace. With such a high risk of breaching health and safety guidelines, there simply is no room for error in developing an effective rota to manage this activity. In this new reality where venues must demonstrate compliance with various regulations, prioritising your people and slick process management will help see us through these troubling times.
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Employers Now Liable for 10% of Furlough Wages
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CLH Digital
salaries paid for by the government – up to £2,500 a month – under the scheme, which was originally intended to last until the end of July. The chancellor subsequently extended the scheme until the end of October, with the government then paying 60% of wages up to a maximum of £1,875. Employers will pay ER NICs and pension contributions and 20% of wages to make up 80% total up to a cap of £2,500. For the average claim, this represents 23% of the gross employment costs the employer would have incurred had the employee not been furloughed. From 1 September, the government will pay 70% of wages up to a maximum cap of £2,187.50 for the hours the employee is on furlough. Employers will top up employees’ wages by an additional 10% to ensure they receive 80% (up to £2,500). The caps are proportional to the hours not worked. From August, employers began paying National Insurance and pension contributions, with a 10% contribution of pay from September, rising to 20% in October. Some 8.4 million workers were having 80% of their
The take-up has been significant, with 9.6 million workers furloughed by 1.2 million employers since March. These employers had made £34.7bn of furlough claims by 9 August, and the scheme will cost the government an estimated £80bn in total. The scheme covers full-time, part-time, flexible, zero-hour and agency workers if they were on their employer’s PAYE payroll on 19 March 2020. Workers must be furloughed for at least three weeks, and can be furloughed more than once.
New Report From Steelite International Offers Expert Insights Into Creating Safe And Memorable Dining Experiences Tableware specialist Steelite International has released a report designed to help the hospitality sector get back up and running. The report, called Back to Business, Back to the Table, features interviews with industry experts as well as advice from seasoned operators and practical tips from Steelite’s in-house specialists. As hotels, bars and restaurants reopen, operators will be looking to invest wisely, while consumers will demand quality, hygiene and safety. Back to Business, Back to the Table offers practical advice on what measures to take to remain safe without losing the all-important dining experience. The report also highlights the many benefits of quality British-made tableware, compared to disposable or cheaper alternatives. Steelite makes its core range in Stoke-on-Trent and the report finds that while first instincts may lead operators to believe purchasing disposable tableware and cutlery is the safest option during Covid-19, clearing tableware after each course and washing using a commercial grade dishwasher gives businesses complete control over tableware handling. Industry experts underscore the environmental and business reasons for using a venue’s own tableware, cutlery and glassware and Steelite’s research shows the on-going cost of replacing cheaper, imported tableware far outweighs any perceived initial savings. Leo Kattou, Head Chef at Simpsons, who is one of a number of industry experts featured in the report, says: “Investing in quality tableware is all about attention to detail. We spend a lot of time and effort in creating and plating up quality dishes – it is important to match that with the tableware. Covid-19 hasn’t changed what tableware we intend to use, but we’re being more conscious of hygiene
levels. If you are using good quality tableware, then there’s the reassurance that it cleans more efficiently and lasts.” Steelite’s Lifetime EdgeChip Warranty provides assurance that all Distinction and Performance products manufactured in the UK factory will withstand the rigours of the modern commercial kitchen and remain chip free. The company’s high alumina content makes its tableware extremely strong and durable − and less likely to chip or crack during service. According to the British Ceramic Confederation’s #DineSafe campaign, which is supported by Steelite, chipped or cracked plates can absorb bacteria. The campaign is based on Spanish guidance by the Hotels sector, which warns against serving food and drink on broken or cracked dishes or utensils. John Miles, President and CEO Steelite International, says: “For almost 150 years, Steelite International has been expertly manufacturing specialised ceramics tailored to the hospitality industry. Our core range of tableware is made in the UK, at our factory in Stoke-on-Trent, the home of the pottery industry. Throughout our history, we have proudly strived for excellence, meeting concerns for safety, durability, and aesthetics, which have always been the key drivers for the business. “The current environment sees some key aspects come to the fore within the hospitality sector. Operators will seek out products that provide their customers with the safest, most hygienic solutions with competitive aesthetics. Companies that have been producing chinaware for all these years should be the natural choice, with a proven track record in providing quality products of the highest standard.” To access a copy of the report, visit https://tinyurl.com/y39qp4nm
Tel: 01495 772164 I 07967 402995 www.shophygiene.co.uk
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Hospitality Still Not Out of The Woods, Need A Bit More of Handholding By Kunal Sawhney, CEO of Kalkine (www.kalkine.co.uk) The “new weekend” of the British hospitality industry came to an end on 31 August, Chancellor Rishi Sunak’s most popular support scheme “Eat Out to Help Out” which ran for the month of August, and is not likely to get an extension. The scheme has been a huge success and a boon for the ailing hospitality industry, one of the most affected due to the pandemic. Restaurants, cafes and pubs, who participated in the scheme were offering 50 per cent discount on Monday, Tuesday and Wednesday on bills, up to a maximum of £10 throughout August. There is demand from various corners of business, including the pub, restaurants, and small business that the scheme should be extended at least for a month more as the business scenario has not changed yet. After the lockdown, things were not changing as expected, and people had started living under the fear of the virus, as a remedy is still not on grounds and forced to still rely on measures to contain it. It was the reason that UK chancellor came with this novel idea for dining in restaurants, to support around 2 million people employed in the hospitality sector. The positive impact of the scheme was clearly visible on the equity markets as well, hospitality sector stocks like Mitchells & Butlers Plc, Restaurant Group Plc, JD Wetherspoon Plc and Whitbread Plc etc. have given almost double-digit return in less than a month since the start of
the scheme.
HANDHOLDING IS STILL THE NEED OF THE HOUR FOR THE INDUSTRY The fear of virus persists, and this is one of the most crucial reasons that scheme should either get an extension or should be replaced by something similar which have even a wider horizon, covering all those who were not included in this scheme. (Only those bars and pubs that served food could participate while rest were left out; also catering services, bed and breakfasts and mobile food vans were not included after from the takeaways only.) People are still afraid of coming out preferring to stay at home, relying on home deliveries and takeaways. The reason for the sudden rise in footfalls and diners scrambling for a discount could be credited to nature of the scheme, which was for a limited period only and if it was meant to encourage people to safely return to going out, its hastened removal without providing any alternative measure to support the deeply battered industry could water down the achievements it has generated. If we consider the case of Aberdeen, which had just reopened after a local lockdown, there the Bars, cafes and restaurants were shut on 5 August, two days after the start of the scheme and were devoid of the benefits of the scheme; they are surely going through the tough period with the business environment remaining all uncertain, an extension of the scheme or an alternative arrangement can help them out. The government may have its own concern of rising debt and keep supporting any industry long with taxpayers’ money, apart from the criticism of promoting junk food resulting in obesity. But the reality is the industry is still not out of the woods. Pubs and restaurants which started reopening on 4 July on government’s directive following strict social dis-
tancing measures are still 50 per cent below the same period last year in terms of bookings on open table.
TO SURVIVE AND THRIVE INDUSTRY NEEDS TO DEVICE THEIR OWN WAYS AND MEANS There is no doubt that the scheme has created a convincing pitch for the people to get out of their homes, while it is also true that it won’t be possible for businesses to run the scheme for long without the government support. But why not see the brighter side of the development, the discount has enticed fear ravaged people to come out, as the government data showed 64 million meals were eaten in the three weeks of the scheme, so the industry needs to create a strategy around that. Many pubs and restaurants have announced to extend the scheme (restaurant group’s like DRG and Gaucho have announced to extend the scheme to September), but it may not be a viable and sustainable proposition for long. Here some tailor-made schemes from the industry based on the customers taste and locality, which does not hit the profits and keep the footfalls intact can-do wonders for the businesses. The best part would be that there would be no restriction of participation for some specific and exclusion for some others. The bottom line is that the businesses need to run for themselves and for the economy. The industry needs to rebuild the confidence among the customers, assuring them that everything is being done to keep them secure and that it is not only safe to come back to open environment but rewarding as well. On the same time, health concern should be tackled most stringently. It is the industry’s responsibility to take all measures to avoid any Covid cluster scenario like Aberdeen, which can lead to a real precarious situation for the businesses.
Stonegate Continues Uncapped Eat Out To Help Out Across Slug and Lettuce Stonegate Pub Company is continuing the Eat Out to Help Out scheme across all Slug and Lettuce sites and selected pubs throughout September. Following the success of the Government’s initiative, customers will continue to enjoy 50% off their bill when they dine at any Slug and Lettuce and a number of pubs, anywhere in the UK. This offer will be available on food, soft drinks, tea and coffee, with no cap. Unlike the Government campaign, which capped the discount at £10 per person, Stonegate will continue their limitless offer at 50% off the bill. Stonegate has now opened the majority of its estate across the country, ensuring they all comply with the Government’s COVID-19 Secure guidelines, introducing measures to protect staff and customers and ensuring the smooth running of its operations. Throughout the estate, Stonegate has implemented clear safe socialising measures, enhanced cleaning regimes, as well as providing customers with the opportunity to order food and drink via a range of apps. Single use menus, contactless payments and hand sanitiser stations
complement the revised layout of its pubs and bars. Customers are encouraged to continue to book with their local pub in order to secure a seat as capacity in venues has been reduced. Sarah Miller, Operations Director of Stonegate Pub Company, said: “The Eat Out to Help Out scheme has been so successful, it has been a great incentive for our customers to come back. Monday to Wednesday are definitely the new Friday night at the moment! “Re-opening our sites in July came with many challenges but also an abundance of opportunities. We have worked tirelessly over the past few months to ensure the safety and wellbeing of our teams and customers. We want to create memorable experiences in our venues, but understand the nervousness and trepidation among some of our customers. The feedback we have received has been incredible, with many saying that not only do they feel safe and reassured in their visit to us, but they have enjoyed the experience and atmosphere and are making repeat visits. “We’re determined to keep this momentum in our operations, which is reflected in our trading. We are committed to providing the best possible customer experience and this is just one of many initiatives and campaigns that will be rolled out across Stonegate in the coming weeks and months to benefit our customers.”
NHS Workers Enjoy Weekend of Thanks Courtesy of Point A Hotels “Such sacrifice made us determined to give something back” explains Point A Managing Director Nic Wenn. “Like the rest of the UK, we have looked on over the past few months as these healthcare heroes have forgone their normal lives to help others. It was a no brainer for us to welcome them into our hotels this weekend and we hope they’ve had the opportunity to relax, explore and enjoy some much needed time away.”
NHS workers across the UK enjoyed a 'Weekend of Thanks' over the August bank holiday, staying free of charge at all nine Point A Hotel locations. In total, 280 deserving staff and their loved ones spent the long weekend enjoying the capital, whilst 190 guests took to Scotland, discovering all that Glasgow and Edinburgh have to offer. The remaining NHS workers who took up the offer will enjoy their complimentary stay later this month.
NHS worker Ruby Topianco, said of her stay at Point A Kensington: “Can’t thank you enough for giving us this staycation. It was truly a grand staycation for us, a getaway from all the stress in the hospital.”
Local businesses also offered some additional treats and discounts including spa and tour deals, to help guests make the most of their time away.
Her comments were echoed by Arlene, who stayed at the same hotel and said: “Thank you for letting us stay and extending your business to key workers - really appreciate it”.
The NHS Weekend of Thanks was organised in response to research among 250 NHS staff that quantified the true impact of the pandemic. Not only did it strip workers of their downtime (16%), the research found that it negatively affected their relationships with family (41%), partners (32%) and friends (34%).
Point A Hotels has announced a raft of new protocols that makes guests’ safety and wellbeing the number one priority. New measures, in line with government guidance, include the introduction of social distancing measures in the hotel as well as mechanisms that limit lift usage and maintain the highest standard of cleanliness throughout each building.
Many saw a spike in anxiety (58%) and stress (54%) levels and one in five (19%) didn't even have the opportunity to celebrate their own birthday this year.
Wadworths Introduces Own Discounting Scheme Devizes-based brewer and retailer Wadworth has introduced its own Eat Out To Help Out scheme following the success with the government’s Eat Out To help Out scheme in August. All managed pubs will be offering 20% off food between Monday and Wednesday throughout September with no spend limit on the discount. Six pubs have also added two alcoholic drink deals with £1 off a pint of Wadworth ale or £5 off a bottle of wine.
Nick Young, operations director for the managed pub estate, said: “We had a great August seeing so many new people coming to the pubs with Eat Out To Help Out and we wanted to encourage guests to keep coming back. By offering a ‘no spend limit’ on food, we’ve been able to enhance the offer to suit our customers going forward.”
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WSET Annual Candidate Figures Hit by COVID But Buoyed by Growth of Online Learning (APPs) offering WSET courses for the first time, including two new markets – Guyana and Myanmar. WSET now has over 900 APPs offering WSET qualifications in more than 70 countries. WSET’s top three markets in 2019/20 by candidate numbers remained the USA, UK and Mainland China, with the USA becoming the number one market for the first time. Several countries in the Asia Pacific and EMEA regions saw encouraging growth despite the pandemic, in particular South Korea (+28%), Japan (+18%), and France (+15%).
The Wine & Spirit Education Trust (WSET), the largest global provider of wine, spirits and sake qualifications, has reported that in the last academic year (2019/20) a total of 96,845 candidates took a WSET qualification. This represents an 11% decrease versus last year’s record-breaking figure of 108,557 candidates reported in the organisation’s 50th year – with this decline completely attributable to the impact of COVID-19. Over the same period, however, WSET saw strong growth in online candidate registrations, with numbers almost trebling compared to the previous year. Although candidate numbers fell for wine and sake qualifications at all levels, candidate numbers for WSET’s spirits courses bucked the trend with Levels 1 and 2 Award in Spirits growing +17% and +19% respectively versus the previous year. In January 2020, halfway through the academic year, WSET was recording 15% growth in candidate numbers compared to the previous year and was on track to deliver 125,000 candidates by the end of the year. However, in March 2020 candidate numbers came to a standstill as WSET course providers globally were unable to deliver classroom sessions and exams. In response, WSET successfully fast-tracked its digital strategy, and by June 2020 was able to offer end-to-end online products in English in all subject streams (wine, spirits and sake) at Levels 1 and 2 including remotely invigilated online exams. WSET registered 14,000 candidates for online courses in 2019/20, representing 15% of annual candidate numbers, compared to 5,000 candidates (5% of annual candidate numbers) in the previous year. WSET’s digital growth reflects the increased global demand for online learning amongst trade and consumer audiences stimulated by global lockdown and working from home. WSET course availability continued to grow in 2019/20 with 106 new Approved Programme Providers
WSET Chief Executive Ian Harris says, “I am very happy with our performance given the circumstances, and I am incredibly proud of the WSET team who have gone the extra mile to see us through the serious challenges thrown at us by Covid-19. Our ability to roll out end-to-end digital products has not only been our saviour in the short-term, but also opens up new opportunities for us in the long-term. We now have the flexibility to offer a blended package of classroom and online courses to meet the varying needs of our course providers and students around the world.” Harris adds, “Looking forward to the new academic year, our priority is to stabilise our business; supporting our course providers and students through the aftermath of the pandemic. We have learnt many lessons from the last five months and will be using these to continue to make our business more agile and efficient. Additionally, we will be refining our digital products and services and gradually developing our remotely invigilated exams and eBooks in other key languages. We will also continue preparations for the launch of our first beer qualifications.” To learn more about WSET’s qualifications or to find a local Approved Programme Provider, visit WSETglobal.com.
Greene King Pub Partners Reveals Surge In Applications For People Looking To Run Their Own Pub The hope and ambition of the great British pub industry remains undaunted, Greene King Pub Partners can reveal, as the leased and tenanted pub company recorded its highest ever number of new applications across June, July and August.
site – www.greenekingpubs.co.uk – that will help meet the increased demand. The website’s new live chat function has been extremely popular and allowed for quick conversations with would-be licensees to get questions answered.
Despite the challenging times faced by pubs following the required 100-day closure due to Covid-19, Greene King Pub Partners received a record number of applications between mid-June and mid-August, with 254 people getting in touch wanting to run their own pub.
New virtual recruitment events are also being launched to allow anyone with an interest in running a Greene King pub to find out more information. Chris Thorogood, Greene King Pub Partners recruitment manager, said: “It’s really uplifting to see that people’s passion for running their own pub has not been daunted by recent events.
Even at the height of lockdown, there were 108 new, unique applications from people wanting to run their own pub between 24 March and 22 June. From 22 June to 16 August this number rocketed to 254 new applications, more than double the same period in 2019. This comes after Greene King Pub Partners has provided £21m of support to its leased and tenanted partners during lockdown and beyond, with the majority of financial support coming in the form of rent concessions, with rent reduced by 90% from 11 June until four
weeks after pubs could legally reopen, and rent concessions all the way through to October. There is also a package of discounts on kegs and casks running through to 2021. Greene King Pub Partners has also launched a new recruitment web-
“We have recently invested in updating and relaunching our Pub Partners recruitment website so we can showcase a wide range of pubs to potential licensees looking to run their own business. “We’re delighted with the number of enquiries we’re receiving and are working through them all now, we continue to be inspired by the passion people are showing in having the opportunity to run a Greene King tenanted pub.”
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Issue 22
Beer Sales Cool But EOTHO Lifts Soft Drinks and Wine Cool weather held down drinks sales in the on-trade last week, but the Eat Out to Help Out scheme gave another boost to soft drinks and wine. Those are among the messages in CGA’s latest Drinks Recovery Tracker, which shows that drinks sales by value in the seven days to Saturday (22 August) were 23% down on the same week in 2019. It compares to a 16% deficit in sales over the previous week. With the Eat Out to Help Out offer in its third week, drinks sales were up 12% and 14% last Monday and Tuesday, but dropped 3% on Wednesday. As some consumers switched their on-trade visits to take advantage of the 50% discount, drinks sales fell substantially year-on-year on Thursday (down 20%) and Friday (down 36%).
July, according to the Market Recovery Monitor from CGA and AlixPartners. It suggests the Eat Out to Help Out scheme has encouraged many venues to reopen and capitalise on the lift to food sales. It appears to have had a galvanising effect in London, where the number of sites trading is now in line with the national average at 80%, after lagging behind for several weeks. In Scotland and Wales, where restrictions were lifted later than in England, 76% and 79% of premises are open respectively. Footfall data from Wireless Social shows Eat Out to Help Out encouraged more people to visit town and city centres last week. While footfall was 48% down on the weekly average in February, this is an increase of seven percentage points and the best result since the start of lockdown. The sun shined on the on-trade in the first half of August, but the cooler weather made trading tougher for the drinks sector last week,” says Jonathan Jones, CGA’s Director of Client Services. “However, it was still the second best week of sales since hospitality reopened, and steady increases in the number of sites trading and footfall in towns and cities are both positive signs for the weeks ahead. We can expect many more bumps along the road to recovery, but as more people are tempted out they will hopefully become more confident about their safety and in their spending.”
Eat Out to Help Out continues to benefit the soft drinks market, where year-on-year sales were down just 2% over the week. The lower temperatures contributed to 24% and 32% drops in beer and cider sales respectively. But with more people eating out, wine had its best week since the on-trade started to reopen in early July, with sales down 18% year-on-year. Data from CGA’s Outlet Index meanwhile shows that four in five (81%) of Britain’s licensed premises were back trading by last Saturday. The figure is 19 percentage points higher than the 62% of premises that were open in late
Music Ban Means Scottish Pubs Could Close
The Scottish Beer & Pub Association (SBPA) has said the ban on background music is having a devastating impact on the country’s pubs, with increased likelihood of closures and job losses as a direct result of the policy. It is urging the Scottish Government to reverse its ban on music and sound from TV in pubs, to help boost their businesses as they try to recover post-lockdown. The Scottish Government updated its guidance covering the sector on the 14th August to ban hospitality premises from playing music, including background music and sound from a TV. The policy has had a severe impact on Scottish pubs, with some seeing an immediate drop in trade of over 20% since the ban came in – on top of the fall in trade they are already facing as they recover postlockdown. SBPA CEO Emma McClarkin said: “The ban on music and sound from TV in pubs has seen trade plummet across Scotland, to the point where it is simply not viable to stay open. Takings are down as much as 20% since the ban came in. “Not only is it hammering the recovery of our sector, but there is evidence to suggest the policy is having the opposite of its desired effect. A lack of commentary at football matches makes it harder to control customers watching the game. Customers seeking privacy in their conversations are more likely to lean in and whisper. Rather than go to their local, people are gathering at home where safety measures are not in
place. “There is an easy middle ground to be had here, where responsible pubs can be allowed to create an atmosphere and ambience that makes them what they are, whilst controlling noise to a level which doesn’t require customers to shout. “Music adds to the ambience and atmosphere of the pub. Without music our venues are losing more of their soul.” Louise MacLean from Signature Pubs based in Edinburgh said: “The music ban is having a direct impact on our business and in some venues trade is moving in the wrong direction. We strictly adhere to all social distancing and the restrictions to trade which has affected the atmosphere in bars prior to the music ban. Customers don’t want to go to venues that are silent and awkward so inevitably our takings are down. “We understand the concern about noise but we would happily work with Scottish Government officials and set decibel levels to create a welcoming atmosphere within acceptable limits. Otherwise the future for bars in Scotland looks bleak as autumn approaches and inside spaces become more important. “Hospitality denotes warmth, ambiance and welcome not cold, clinical and sterile. Let the (soft) music play! We can do this safely.”
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CLH Digital
Issue 22
UK Dining Out Market Improving-But Still Lags Behind Europe The UK eating and drinking-out market is showing signs of recovery, according to the latest Operational Real Estate Recovery Tracker from CBRE, but performance overall still lags behind other European countries. The report said some UK operators are reporting like-for-like sales not too far below previous levels, but with some limited menus and reduced capacities, margins may be affected. Restaurant patron numbers in the UK are behind many European counterparts, signifying the closure period in various cities and countries. Some European cities are seen customer numbers approach pre-Covid levels, however in London, levels are still below 30% of those previously, but the picture across the UK as a whole “is a little better”, at circa 50%. Retail investment market activity is not expected to pick up until Q4 2020. UK retail investment volumes declined 37% year-on-year, reaching £1.58bn for H1 2020 compared to £2.5bn for H1 2019. Discounts avail-
able on retail assets should attract investors and may encourage some asset repurposing to non-retail. Retail share prices have also rebounded since the UK lockdown was lifted, although are still below pre-Covid levels whilst yields have continued to expand across retail asset classes, and are expected to increase further, as the effect of Covid-19 continues to be felt. The lack of tourists in London and Edinburgh, the latter also being affected by currently stricter lock-down restrictions means these areas are lagging behind more local centres, the report said. In Europe, London is significantly behind other capital cities with Paris currently back to pre-covid levels. The Tracker said the cinema sector could be very slow to recover given film studios have been unable to produce new content. Meanwhile, the report said the key test for the hotel industry will be as occupancy picks up, how quickly room rates recover.
Almost 3,200 Yorkshire Hospitality Businesses Disposed of Waste Beer Ahead of Reopening Yorkshire Water helped almost 3,200 pubs, restaurants, hotels and other venues selling alcohol to dispose of products that had spoiled over the lockdown period. The water company waived its usual fee to ensure Yorkshire’s businesses were ready to serve customers when they could reopen from 4 July. An average of 1,200 litres of beer was disposed of by the region’s pubs as they prepared to open their doors and welcome customers. These pubs and other businesses selling alcohol were able to arrange disposal through a dedicated Yorkshire Water helpline. The water company was able to advise businesses when and where the alcohol could be disposed of to ensure the influx of excess beer did not impact the running of smaller treatment works.
Dan Rowe, trade effluent manager at Yorkshire Water, said: “Many businesses in the region were left with beer they were unable to sell as kegs tapped prior to lockdown were not safe for consumption when customers returned. “We took the decision to help these businesses where we could, advising them on how to dispose of any waste beer. As a product it is organically very strong, often up to 100 thousand times stronger than normal sewage, so even small volumes could impact treatment works if not managed correctly. “We had a very positive response from businesses across the region to the work we undertook to help them reopen and we’re glad to have played our part in getting Yorkshire’s hospitality industry up and running as soon as was possible.”
Carling Launches ‘Support Your Local’ Campaign A CAMPAIGN encouraging communities to visit their local pub has been launched by Carling. Airing on TV in September, and on radio, social media and streaming and video sites throughout August. Filmed at a local pub with a real landlord, the campaign will champion the central role that local pubs play in British culture and society – and the importance of supporting through these challenging times, whether that is meeting a friend for a drink, ordering a takeaway or simply showing support on social channels.The multi-platform campaign is part of Carling’s Made Local initiative which “champions and supports people who are making a positive impact in their hometown”.
Phil Whitehead, managing director of Western Europe at parent company Molson Coors, said: “Pubs and bars across the country have been working tirelessly to make sure they’re providing a safe and welcoming environment for regulars and new customers, and as Carling is Britain’s number one beer we have an opportunity, and a responsibility, to use our voice to showcase the incredible role they play.” “We know that pubs are an integral part of what makes Britain special and they are so much more than just a place to go for a drink. Yet many will be facing an uncertain and challenging future. That’s why we’re calling on everyone to join us in supporting their local in whatever way they can to help make sure that they continue to be the cor-
Take a Fresh Look at the UK’s Best-Selling Pork Snacks signature seasonings. Matt explains, “This refresh ensures that these uniquely British snacks appeal as much to the younger consumers entering the pork snacks market as they do to our loyal consumers who have been lifelong scratchings fans. Our research showed that the updated designs perform strongly with all groups, delivering increased purchase intent across the range and promising a sales boost for retailers.” Producing mouth-watering scratchings since 1960, Mr Porky is No. 1 brand, with a 44% share7 and is going from strength to strength, growing at 5.1% YoY7. The new Mr Porky range now comprises of three products: Tayto, the UK’s leading supplier of pork snacks1, has announced a refresh of all its brands with new-look packaging plus some exciting new products and formats. Matt Smith, Marketing Director for Tayto Group (who own the top three pork snacks brands) says: “Pork snacks have seen a resurgence and are growing almost three times faster than the market2. Undoubtedly some of this growth has been due to lockdown, as people have looked to ‘take that pub taste home’, but we have uncovered some longer term consumer attitudes during our two years of extensive research that has guided our range refresh.” Smith continues, “Our research has exploded a number of myths about pork scratchings. Firstly, whilst pork scratchings are inextricably linked to the pub in consumers’ minds, less than a third buy or consume pork snacks in licensed venues with over half buying in supermarkets and over 20% in convenience stores3. The historical link to pubs does however point to a clear merchandising principle - with 83% of pork snacks being consumed with a drink4, hanging a clipstrip of pork scratchings next to BWS will capture incremental sales. Scratchings are a ‘must-stock’ item as pork consumers really love the unique taste of scratchings and 19% of consumers will not buy another product if a pork snack isn’t available5. Another interesting insight was that pork snacks are not just eaten by men - 44% are consumed by women6.” Based on this consumer research, Tayto have focused on modernising the range to ensure it remains relevant to both existing and new consumers whilst preserving the proven, time-honoured taste and craft so beloved by generations. The new pack designs have broader appeal and the range includes new products and formats but is underpinned by award-winning recipes and traditional cooking methods using the finest ingredients and
nerstone of our communities, and a place where we can all continue to remember old stories and make new memories for generations to come.”
‘Mr Porky Hand Cooked Scratchings’ - A NEW PRODUCT With a delicious Great Taste 2 Star award-winning recipe, this new, premium product is hand cooked in small batches to be the ultimate pork scratching! This pack had the highest purchase intent of any pack in the consumer research and promises to become a top-seller. Pack sizes and RRP: 65g RRP £1.49 / 40g RRP £1
‘Original Scratchings’ – MR PORKY’S BEST-SELLING SCRATCHING: RENAMED AND WITH REFRESHED PACKAGING. Previously called ‘Crackles’, the leading scratching in supermarkets has been re-named ‘Scratchings’ in line with consumer feedback, but the unique, triple-cooked recipe is unchanged and packs retain their distinctive gold look. Pack sizes and RRP: 65g RRP £1 / 6pk (6x16.5g) RRP £2
‘Crispy Strips’ - THE LIGHTER PRODUCT WITH UPDATED PACKAGING. This Great Taste award-winning pork snack has a lighter bite designed to attract new, younger consumers and create new pork snacking occasions. Pork scratchings tend to be consumed in the evening, especially at the weekend, so this lighter eat opens up daytime and on-the-go snacking without compromising on the crunch and taste of a scratching. Pack size and RRP: 35g RRP £1 Tayto also boasts another Great Taste 2 Star award winning brand Midland Snacks - which is delivering outstanding growth at +28% YoY8 . The pinnacle of the traditional scratching, this is ultimate pub snack and is Tayto’s best-selling pubcard! These finest quality, traditional pork scratchings are hand cooked to taste as good as they look - with a traditional crunch and flavour that creates that special pub feeling which has stood the test of time. The updated packaging retains a traditional look that showcases this
much-loved, artisanal British delicacy. For those looking for a lighter alternative to a traditional scratching, Tayto’s The Real Pork Co. offers consumers and retailers the opportunity to widen their meat snacking repertoire. By double-cooking the finest rind - by hand - in small batches, The Real Pork Co. has created snacks with all the taste of a scratching but with a lighter texture. Crunch is the lightest eat – a delightfully airy pork puff. Crackling is a modern twist on a scratching but with a lighter, bubbly texture opening up pork snacking to those who are looking for an alternative to a traditional scratching. Both are smothered in a mouth-watering seasoning with no nasties (free from artificial flavours, colours, MSG and gluten). The new-look, premium packaging has been specifically designed to target younger, more affluent consumers who are looking to expand their snacking horizons.
MERCHANDISING ADVICE Pork scratchings are synonymous with the pub and really are the ultimate pub snack. With 83% of pork snacks being consumed with a drink4 they are a ‘must stock’ item. Matt explains, “As licensed venues begin to rebuild their trade, maximising the revenue from each customer is vital. Adding a bag of scratchings to a drink can deliver around 50p per transaction - and they are VAT free! To maximise sales, pubcards should be prominently displayed behind the bar and Tayto can also supply bar runners and beer mats to help prompt customers to purchase. Given that space is at a premium in many bars, stick to proven brands such as Mr Porky - the nation’s favourite - and our best-selling pubcard - Midland Snacks Traditional Scratchings.” The new range will be rolling out across On-trade, all major mults and Convenience over the next few weeks. The packs may look different, but the terrific taste and quality aren’t changing – that unique taste can be passed on to generations to come! Sources: 1. IRI Market Place | Total GB | Total Crisps, Snacks & Popcorn | Value | 67% brand share | MAT to 170520 2. IRI Market Place | Total GB | Total Crisps, Snacks & Popcorn | Value | Pork Snacks +7.1% vs CSP +2.6% YoY | MAT to 170520 3. Norstat | Online panel | 4,009 pork snacks occasions | Venue bought or eaten | 29.5% Licensed, 51.2% Supermarket or superstore, 21.7% Convenience store | Jan 20 4. Norstat | Online panel | 4,009 pork snacks occasions | 83.1% consumed with a drink | Jan 20 5. Norstat | Online panel | 4,009 pork snacks occasions | Shoppers in Supermarkets, Convenience, P&T, Discount stores | Jan 20 6. Norstat | Online panel | 4,009 pork snacks occasions | 43.6% female | Jan 20 7. IRI Market Place | Total GB | Total Crisps, Snacks & Popcorn | Value | MAT to 170520 |44.4% brand share 8. IRI Market Place | Total GB | Total pork Snacks | Value | MAT to 17 May 20
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More than 1 in 7 people will not buy another More product if a pork snack isn’t available available3 - so don’t product mis s out on these incr miss incremental profits ofits emental pr SOURCES: Norstat | 4,009 4,009 pork snacks snacks occasions 1. Norstat occasions | Jan 20 Market Place Place | GB Symbols Symbols & Independents | Total 2. IRI Market Total Pork Pork Snacks Snacks | Value Value | MAT MAT To To 17 May May 20 Norstat | 715 715 pork snacks snacks consumers consumers | Licensed 3. Norstat Licensed venues venues | Jan 20 CGA Strategy Strategy Research Research 2016/17 2016/17 4. CGA
Merchandising Tip Snack sales increase by up to 80% when they are made more visible4 so stock our best-selling pubcard.
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CLH Digital
Products and Services
Issue 22
JURA JX10 - Speciality Coffee From A Pro Life Systems For Lobster and Shellfish The JX10 impresses with its versatility, user-friendliness and individuality. Offering 31 different speciality coffees, this master of its art covers both the full range of coffees finished with milk and milk foam and the entire spectrum of black coffees.
maintenance products, ensure TUV certified hygiene and cleanliness. Even the milk system in the JX10 is cleaned automatically at the touch of a button. The machine also has a JURA Smart Connect integrated allowing state of the art automatic coffee
Easy to understand modern graphics mean that even first time users will be able to navigate to exactly what they want. Different speciality coffees can be programmed and given names according to your needs.
machine operation via Smartphone and the free J.O.E.* app. Available accessories include Waste Water and Ground Eject, a Nayax Cashless System, a Cup Warmer Professional and a Data Communicator.
The machine comes with a 12 month on-site warranty, parts and labour and prices start with the JX10 Package of machine with Cooler Housing and 2.5ltr Cool Control at £3050.00. MODEL shown is JX10 in platinum with Cooler Housing and Cool Control inside.
Maintenance of the JX10 is just as easy as operation. Integrated rinsing and cleaning programmes, used in combination with original JURA
Visit uk.jura.com for further information.
*Registered.
rexmartins Induction Technologies The very real financial benefits available to your food service business when you use the latest in rexmartins Induction Technologies. By leasing a rexmartins induction catering fryer or griddle you can achieve savings on energy and cooking oil that covers the monthly leasing costs, so your fryer or griddle effectively pays for itself! The energy-saving benefits of induction equipment are well-known and used in countless commercial kitchens throughout the world. You can now benefit from induction technology in a range of exclusive and cost-effective rexmartins catering equipment, including fryers, griddles, pasta cookers, large bratt pans and much, much more! Not all induction equipment is made the same, the rexmartins range has numerous exclusive patented parts and is built to last for many years, even in the most hos-
tile and demanding conditions. All the working components are water resistant; reducing the incidence of costly and inconvenient failure meaning we have some of the lowest failure rates in the industry. Not all quality induction catering equipment has to be expensive. The rexmartins induction range is high on quality but the most cost effective option available on the market today.
LEASE TO CONSERVE CAPITAL COSTS Upgraded Technology Leasing provides companies with the ability to keep pace with technology. Leasing offers the option of deducting 100 percent of the lease payment as a business expense & 19% Tax relief. To order, or for more information, please call 01892 543222 or email info@rexmartins.com or see the advert on page 24.
Say ‘Pasta la Vista’ to Plastic and Paper Straws A pasta straw company, Stroodles, has launched to provide an environmentally friendly solution to the single-use plastic crisis and rise of greenwashing from the paper straw industry. In comparison to soggy paper and plastic straws, Stroodles are an improvement as they provide greater durability, are flavourless, vegan, 100% biodegradable and are edible raw or cooked after use. A core principle for Stroodles is their ‘drink-easy’ ethos, meaning drinkers don’t have to change behaviour or compromise on drinking experience to do good for the environment. Speaking about the inception of his pasta straws, Chief Stroodle and Founder, Maxim Gelmann, says: “While we’re a very logical and effortless solution to the plastic problem, Stroodles is not just a straw company. Our driving goal is to become a vehicle for change and we hope that Stroodles can act as
an enabler, subtly inspiring people to question how they consume everyday items. We hope these incremental changes will lead to a ripple effect and create a greater shift in behaviour, one Stroodle at a time.” Stroodles caters to both, the on-trade and Direct Consumers (so-called ‘Stroodlers’) As of End of June 2020, Stroodles is changing their retail offering. 20cm Stroodles will then be available to purchase online and in-store at an RRP of £2.99 for a pack of 40 + delivery. The concept of conscious consumerism also extends to Stroodles’ business model and operation. A share of each sale is donated to local charities. For the hospitality industry, Stroodles are also available in bulk orders of 775 per pack. Stroodles are available online at www.stroodles.co.uk. Instagram: @stroodles_straws Facebook: @stroodlesstraws Twitter: @stroodles_straw
Who are Tudor Tea and Coffee Ltd? We are an Award Winning Supplier to the hospitality and licensed on trade and have been for over 36 years. Tudor’s success was established upon a highly successful range of high quality catering and specialist tea’s that it produces along with its outstanding coffee offering and
associated products. What makes us different? We understand that you want to provide exceptional tasting coffee, tea and other beverages, using cost effective and reliable machines. We roast all our own coffee beans so you can serve coffee at its best. We also supply our award winning tea plus all the sundries you might need, from grinders and crockery to syrups and disposable cups. With over 36 years of experience in the industry we are able to advise you on the most appropriate equipment for your needs and give you the full Barista training that you need from beginners to experts we can all
An homarium is a life system for shellfish. Due to a chilled and filtered closed water circuit, the animals are stored in optimal conditions in a fresh or seawater environment. In many places it is even a common tradition to pick the lobster of your choice out of the homarium tank! Not only lobsters feel 'at home' in an homarium, also rants, fish mongers, fish wholesalers, fishermen and crab, langoustine, crayfish, crawfish, spiny lobster and supermarkets, from our offices in Southampton, rock lobster do. Even fish such as trout, eel and turbot throughout the UK. can be held in the perfect condition of an homarium. Visit www.lobstertanks.co.uk or Tel 07711 188045 or At Lobster Tank UK, we supply homariums to restausee the advert on page 7.
Meet the Hands-Free Alcoholic Drinks Vending Machine from VendEase A new touch- free alcoholic drinks vending machine from VendEase enables the newly opened hospitality industry to offer a bar service that keeps staff and customers safe post lockdown. VendEase has announced an innovative, age verified, alcoholic drinks vending machine, which is set to help the hospitality industry keep people safe and socially distance as hotels, pubs and cafes open their doors in a new, post lockdown landscape. The machine from VendEase minimises guest contact points and enables safe distancing by allowing purchases to be made via a mobile phone. The customer scans a QR code, which then produces a visual interface that can be operated from their screen. The drink is then dispensed into a delivery tray that has been treated with a special sterilising coating that also prevents bacteria and viruses taking hold. Also in development are additional safety features such as a UV-C light beam that passes over all products to destroy viruses, which will be implemented later in 2020. ‘Technology has changed the face of vending and this new machine is a timely development for the hospitality industry,’ says VendEase co-founder Dave Berman. ‘It is an ideal solution for drinks serving in a post-Covid world where hotels are uncertain as to how to best organise their F&B functions with so many new rules in place. It also means they can attract guests who are hesitant about engaging with bars and restaurants, whilst keeping tight control of their F&B labour spend’ The touch-free machine uses a piece of software that allows for age control, meaning drinks cannot learn something new. Our team is on hand to help you every step of the way, including our own ‘factory-trained’ engineers to maintain and repair your machines. Please do not just take our word for it visit our website at www.tudorcoffee.co.uk and read what our customers have to say such as Mark from Caffe Lee who wrote “I just wanted to drop you a note to thank Tudor coffee for all their support through the covid-19 pandemic. Since we have moved over to you 6 months ago we have had nothing but first class service. Tina and John have helped us through the purchase of a new coffee machine to the supply of a quality coffee bean at a competitive price. Thank you once again and look forward to resuming business with you very soon.”
THE PRODUCTS! Award Winning Tea along with Award Winning Espresso Coffees! Indeed, with over 20+ blends our
be bought by anyone who is underage. Guests are issued with a PIN code or a dedicated fob that unlocks the alcoholic selections in the machine. One of the first organisations to utilise the VendEase alcohol dispensing machine is the Malmaison group, who will shortly be installing it in their Newcastle hotel prior to a planned group wide roll out. Paul Greenhalgh, Procurement Director at Malmaison says: “This offering from VendEase has arrived at the perfect time for us, and will work well alongside our existing F&B offer, allowing us to offer guests a great range of alcoholic drinks, 24/7. As a result, we have been able to review our mini bar offer which has saved us considerable spend. This innovative offer also closely aligns with our Malmaison brand ethos, giving guests an additional and valuable novel F&B experience” VendEase already supplies UK hotels with vending units that provide everyday essentials, snacks and ready meals and the new touch free alcoholic drinks machine can also be used to dispense these items, allowing outlets to keep profits from alcohol sales. ‘The hotel buys the machine then pays us a small percentage of revenue, which includes installation, training, credit card fees, access to cloud-based sales information and all maintenance and support. All sales generated go directly to the hotel. They can stock it accordingly, setting their own price points,’ says Dave Berman. The 42” HD Screen on the unit can also be used to interact with 3rd party service providers (gym’s, ticket sales, car parking, tourist attractions etc), which provides an additional revenue stream over and above alcohol sales. The dispenser requires a standard power outlet and all data is sent over the mobile phone network meaning it can be used in busy areas such as hotel receptions and lift lobbies. It has just launched in selected central London venues, will soon be seen at Malmaison Newcastle, and will be rolled out nationwide in the coming months. Visit www.vendease.co.uk for further information. most popular six have all proudly won Gold in the Great Taste Awards, these include our Rainforest Alliance (100% Arabica & R/A Coffee), our ever popular Milano Coffee Beans, along with Roma, Latte, Espresso, and the Artisan’s choice - our Rocket London blend. We also offer a comprehensive range of exciting, rich and delicious Single Origin Coffees. If you prefer we can roast to Order for maximum freshness. We hope this has given you a flavour of what we can do so if you would like a first class supplier to help and advise you to enhance your business further, then please give us a call and we can build our businesses together!
Phone: 01708 866 966 Email: sales@tudorcoffee.co.uk Web: www.tudorcoffee.co.uk See the advert on page 21 for details.
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Technology and Software
Issue 22
CLH Digital
23
Sentinel Check-In: A Unique Contact ROUND - The Order, Pay and Loyalty App Tracing Solution for Pubs and Bars The government is asking pubs and bars to keep a record of their customers. Sentinel Check-in gathers verified information and processes customers in seconds. LANDLORDS • Want customers to get drinks quickly • Want customers to register without delay • Want an ability to check if a customer has registered • Want immediate notification if a customer has contracted Covid-19 CUSTOMERS • Don’t want to disclose personal information • Don’t want a complex process to get a drink • Don’t want pub staff accessing their data • Don’t want their data used for marketing Sentinel Check-in delivers on all the above for Landlords, Customers and the NHS. HOW SENTINEL CHECK-IN WORKS. IT’S SIMPLICITY ITSELF. • Each pub gets a unique QR code and phone number displayed on posters and postcards. • Customers scan the QR code to call the number. • Those without smart phones just call the pub’s displayed
number. • The customer hears a message and receives a text saying they have ‘Checked-in’. • The customer’s mobile phone number and date and time of registration is stored in the pub’s Check-in database. • No names, no email addresses, no apps, just a verified mobile phone number that’s 100% accurate. • Customer numbers are encrypted and only available to the NHS test and trace team on request. • Sentinel Check-in is ISO27001 and GDPR compliant. For more information and to register your pub, visit our Check-in webpage: www.yudu.com/sentinel-check-in/register Try a demo at www.yudu.com/sentinel-check-in/demo Here’s our explainer video: https://vimeo.com/432806850
The Role Of Tech In Consumer Reassurance The 4th July brought cause for celebration and marked the UK’s biggest step in our journey back to some form of normality. However, hospitality businesses have had to change face dramatically to accommodate the required safety measures and to reassure consumers. But does even more need to be done? We’re not out of the woods yet but, as ‘super Saturday’ showed, consumers are desperately missing eating and drinking out of home. That being said, 2020 has certainly been the year to shout loud and proud about cleaning protocols and hand sanitiser - and research conducted by CGA has shown that 68% of consumers prioritise feeling safe in a hospitality ven-
ues above their normal pre-Covid experience (1). When asked which were the most important safety/hygiene precautions to implement, technology solutions such as contactless payment were third in the list of priorities for consumers (1). It’s fair to say that no-one wants to be touching anything they don’t need to be in the current climate. In a recent study of 1,000 consumers conducted by Ordamo, 73% said having contact-free ordering and payment in restaurants would make them feel safer and cleaner (2). The good news for operators is that implementing such solutions in their business has never been easier. Contact-free order and pay systems not only enable
Round is the brainchild of Ethan Martin, who, whilst still at university, wanted to develop a simpler, more accessible means of transacting digitally, on university campuses as well as high street bars and coffee shops. Like many of his generation, life for them is online, they don’t want to carry cash and they don’t want to have to download a plethora of individual apps. Most of all, Ethan & his cofounder, Harry, felt that you shouldn’t have to be a rocket scientist to be able to order a pint or a coffee over your phone. Founded in 2018 and headquartered in Brighton, ROUND is at the forefront of the digital revolution that is shaping the hospitality industry. Launching at Northfield Bar at Sussex University, the free to join app is enables our community of pubs across the country to accept mobile payments, helping them keep their staff and customers safe. ROUND has signed a partnership agreement with EI Group and Greene King Pub Partners to allow their Leased and Tenanted estates and free trade customers to take advantage of our affordable and easy to use mobile ordering system. The app has been developed over the last two years from a university bedroom to a shipping container to a thriving start-up with our central Brighton office. Whilst the app launched successfully at the University of Sussex before lockdown, ROUND has been helping publicans across the country
customers to pay contact-free, but can deliver an almost entirely contact-free dining experience end to end. With Ordamo, the most user-friendly contact-free order and pay system, customers arriving at a venue simply scan a QR code or go to a custom URL on their mobile. From there, they can browse an entire branded menu, place their orders and make tailored requests. They can also securely pay the bill and be given a receipt; all integrating seamlessly with businesses’ existing EPoS systems. Not having to download an app is also a plus for consumers, with Ordamo research showing that half would see having to download an app as a barrier to ordering and paying using technology in a restaurant (2). Insight clearly demonstrates that consumers want to view menus, order and pay using their own device and the Government’s most recent guidance, published on
reopen their venues and start serving customers again. There are now hundreds of ROUND enabled venues across the UK & we are constantly adding more but at the time of print the following are accepting ROUND orders in Brighton & Hove: The Mucky Duck, The Foundry, The Crescent, The Montpellier Inn & Sussex University (Northfield Bar & Falmer Deli).
BENEFITS OF ROUND: 1. Allows consumers to order safely and adhere to social distancing guidelines 2. 1 click payment as is easy to use, there is no card or cash handling 3. Presence across universities, pub groups, coffee shops and independent venues so there is a diverse demographic of users on our platform Ethan Martin CEO comments: “Over the past two years, we have focused on developing a platform to digitally transform hospitality in a way that is accessible to all. Whilst we fully understand the need for pub closures, we are excited for the plans to reopen and are particularly excited that ROUND will be part of the solution in navigating what ‘new normal’ will look like in terms of business and social life.” Sign up today at www.round.app
23rd June, supports this need. With the ambition of safely managing service interactions at hospitality venues and endorsed by UKHospitality, the Government’s most recent guidance suggests that the use of contactless ordering and payment to minimise staff and customer contact should be encouraged. INTRODUCING ORDAMO Ordamo is the most user-friendly contact-free ordering and payment platform, with no app download required. Ordamo has been designed and created by hospitality experts with decades of development experience and owns patents around the globe for its technology. There are no upfront or ongoing fees, just a small commission per transaction, and businesses can have the system up and running within 48 hours. Sources: 1. CGA 2. MCA for Ordamo June 2018, n=1000 UK consumers
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CLH Digital
Issue 22
Technology and Software
How To Navigate The Confusing Ordering And Payment App Landscape By Nick White, head of alcohol at SHS Group, owner of WKD (www.shs-group.co.uk) The hospitality industry hasn’t always adopted technology as quickly as it might*. After all, going to the pub is about meeting people and having personal experiences. Adding screens, apps or automated processes into the equation has been considered a quick way to kill the ambience. However, COVID-19 has disrupted the industry hugely. With establishments serving tentatively, they must think about technology to meet government guidelines. These require table service where possible, and encourage use of contactless ordering through an app**. This presents a challenge – especially for smaller businesses and independents, which might’ve rushed to choose an app, or are still attempting to find one. While big players have their own, not everyone has capacity to build software from scratch. So, what are the options, and what factors should the on-trade consider as we settle into the new normal? Also, what benefits come with apps and can these be seen as opportunities rather than a threats?
CONSIDERING THE APP MARKET The first challenge to face is the volume of apps available. Plenty have been
around for some time, but many more have come to market and are investing heavily in self-promotion. There’s app2table, Dines, Hungrrr, KitchenCut, OrderPay, Pepper, Sort-It, Swiftly, Tabology and Yoello to name a few. Key functions to consider are: does it allow people to order food and drink? Can customers make payments? Can they book tables? The first two should be considered absolute musts. The third is something to think about, but not all apps offer this. Swiftly, launched by Heineken, does all three. It doesn’t require businesses to serve Heineken, although those that do receive preferential pricing. It’s crucial to factor in costs. There’s a mix of options, including upfront payments, registration fees, monthly subscriptions and commissions on sales. Each app has its own offering. For example, Dines has no set-up fee or contracts and its basic package takes 2.5% commission, plus 20p per transaction. Meanwhile, SortIt starts at £25 per month with a £99 set-up fee. Ultimately, the decision is in the hands of establishments and will depend on customer numbers and fixed or variable cost preferences. Next on the check-list is whether you can “whitelabel” the app. Can you add branding to make it look and feel your own? While not essential, it can enhance customer experience. app2table and Tabology offer this among others. It’s worth knowing if the app allows additional services - such as toilet requests – or if it can integrate with other systems, such as tills and printers. Many offer this functionality, but it’s worth checking your existing technology and how it might fit in. Also consider whether you need an app at all. It might be easier to have a browser-based system or one with QR codes. Some customers just don’t want another app. Dines work both as an app and from smartphone web
browsers. Yoello requires no app download. The most important consideration is security. Remember, any business using apps will be entrusting customer information and payment details to them. All of those available meet certain standards, but look for ones proving their trustworthiness. For example, Yoello is authorised and regulated by the Financial Conduct Authority as a secure and trusted Payment Institution. Ensure you check any app’s credentials – especially if it’s newer, relatively unknown or free.
LOOKING TO THE FUTURE With apps creating a new relationship between customers and the ontrade, consider how this might be an opportunity rather than a hurdle. Many can offer customer insights and databases, which present marketing opportunities and the chance to create personalised offers. While high-quality staff and service will always be important, perhaps it’s time to start attracting customers with deals you know they’ll love. What’s not to like? An establishment that knows what its clientele love and is willing to provide discount and a friendly welcome? Equally, apps can link sales to your supply chain more effectively. It sounds over the top for independents, but could spell the end of certain drinks running out mid-shift. It can also help manage food wastage, maximising profits and building a more robust business. To conclude, apps are new to the majority of the industry, and hasty decisions might need to be reconsidered later. Keep an eye on how things progress, monitor how effectively apps work and look for opportunities rather than threats. Good luck – we’re rooting for you. * https://www.hospitalitynet.org/panel/125000007.html ** https://www.gov.uk/government/news/pubs-restaurants-and-hairdressers-to-reopen-from-4-july
Create a Unique Brand Identity and Enhance your Customers’ Experience with Ambimedia Audiovisual Solutions Ambimedia Ltd are working hard to provide our clients with audiovisual solutions which allows them to adapt to future needs, in the wake of the recent pandemic. Our Certified Technology Specialists have been working closely with manufactures to develop our product range in order to meet changing demands.
ENHANCING OUTDOOR SPACES In order to enhance outdoor areas in pubs and restaurants, we have provided solutions including outdoor high brightness TV’s, outdoor sound systems and extended WIFI and CCTV networks. Whilst the future of how venues can operate indoors is unknown, enhancing outdoor spaces has been a key area of growth within the industry.
HAND SANITISERS WITH BUILT IN DIGITAL SIGNAGE DISPLAYS Most venues which you visit these days have hand sanitiser stations as you enter the
building and we have gone one step further, providing digital signage displays within the hand sanitiser stations allowing venues to provide information to customers in addition to product advertising.
DIGITAL MENUBOARDS & DIGITAL SIGNAGE Our award winning digital menuboard solution allows customers to instantly manage content on their screens from a PC or tablet. Choose from over 700 menuboard templates and over 3000 images or upload your own and publish the content to your TV’s. Visit www.signmenu.co.uk and signup for a free account. We also have a full digital signage package available where we can manage the content on your behalf – please contact us for further information. Ambimedia Ltd, 62 Oadby Drive, Hasland, Chesterfield, S41 0YF T: 01246 906958 E: info@ambimedia.org W: www.ambimedia.org
London Pub Supports Furloughed Team Members With Gift Card Revenue London pub The Culpeper has been able to support its furloughed team members by using revenue produced by its online gift vouchers, introduced at the start of lockdown. Spitalfields pub The Culpeper, like many hospitality businesses, encouraged its customers to buy gift cards during lockdown, with all proceeds going into a new, Employee Emergency Care Fund created as soon as the pub closed its doors, to help team members facing financial hardship. Using the free Toggle platform to create the gift cards, The Culpeper’s management were able get the cards onto their website quickly and start selling them to customers. Between mid-March and the end of July, they sold £6,000 worth of gift cards. Initially, The Culpeper used the Care Fund to help a handful of team members who needed money to make rent or pay bills, before the government’s furlough scheme kicked in. After the pub reopened in July, the management analysed trading levels and realised that around half the team members employed before lockdown would be needed back in the business from August onwards. They therefore decided to help those employees not returning to the pub, by using the Care Fund to keep them on furlough for one more month. Culpeper operations director Sandy Jarvis said: “We were forced to close our doors and send staff home without any kind of support from the government initially, so we knew straight away we’d need a pot of money to help them. Telling customers that their gift card purchase would help a member of staff during lockdown was really powerful and we’re grateful to our generous customers for helping us in this way. “In August, The Culpeper had to contribute to the furlough scheme for the first time, which we wouldn’t have been able to do without the money in the Care Fund. So it’s enabled us to keep around 50 of our team members on furlough for the month, giving them a bit more time to find new work and make plans and to give us an extra month to see demand grow and bring more people back. It's heartbreaking to not be able to bring everyone back, but sadly that’s the reality of the
London hospitality sector at the moment.” Andrew Whiteley, chief experience officer at Airship, the sector technology experts behind the Toggle gift card platform, said: “It’s been great to see how operators have used Toggle to benefit those in need during lockdown and beyond. Selling £6,000 of gift cards is an impressive achievement and shows the support The Culpeper has among its customers, which bodes well for the business’s recovery.” Other Toggle initiatives include: Crust Bros offering gift cards to deliver free pizzas to London hospitals, Yummy Pubs helping to feed vulnerable or isolating people and Derbyshire pub The Devonshire Arms selling cards to buy a night’s stay for an NHS worker. The Toggle platform allows hospitality businesses to quickly set up bespoke, branded gift cards. The service will remain free to operators until 1 September, and after that, charges are only applied after £1,000 worth of gift card sales. Users can be up and running in around 30 minutes, making gift cards available for customers to buy online and send to recipients by email. Hundreds of pubs, bars and restaurants are live on Toggle, including: JW Lees, Yummy Pubs, Boston Tea Party, Brewhouse & Kitchen, Côte, Turtle Bay, San Carlo, Bob Bob Ricard, Park Chinois, Revolución de Cuba, Hickory’s Smokehouse, Ego Restaurants & Rosa's Thai Café Visit www.usetoggle.com for details.
Technology and Software
Issue 22
CLH Digital
Game-Changing Tech Helps Hospitality Venues Navigate Data Minefield Magenta Data’s Affixr solution takes the pressure off licensees, hoteliers, restaurateurs and caterers burdened with data control responsibilities.
work with a simple click • Collect feedback • Set up guests lists and RSVPs • Send thank you/invitation emails Affixr allows data to be stored safely, GDPR compliantly and securely yet be easily retrievable.
Affixr uses technology in a new, cutting-edge solution with smart QR codes for easy-to-use and GDPR compliant data capture – without the need for an app or website.
Its unique system eliminates the need for an app and no hardware, such as a tablet, or website is required although QR codes can be pointed towards existing websites if required.
Game-changing COVID-19 ‘track and trace’ technology has been launched for the food and drink industry.
Customers simply point their mobile phone’s camera to scan bespoke QR codes which takes them to a screen to easily and quickly leave their contact details.
Director Daniel Jain said: “This is game changing technology which allows both customers and licensees get to grips with the new regulations in the easiest way possible.”
With a bespoke dashboard, Affixr also allow licensees and caterers to:
Prices start at £9.99 with our introduction plan absolutely free. Contact director Daniel Jain at daniel.jain@ magentadata.com, and 0208 996 5182. Or visit www.affixr.com to get started today.
• Compliantly record data of all customers, not just the bill payer • Share menus – reducing the need for paper versions • Let customers join a wi-fi net-
Caterbook - A Software Solution for the 2020s
This Spring - Hotels, B&B’s and pubs like yours are migrating to Caterbook - a modern, cloud-based hotel software solution for the 2020’s. • Batch create, print and email invoices in a single click. • Post food & drink items from your EPOS to the room bill for settlement on checkout. • Use yield management to automate pricing changes based on availability. • Create and schedule custom guest email and SMS messages. • Role based access control restricts staff privileges to features based on their needs. • Responsive, customisable booking engine embeds on your
own website. • Configure and assign unique per-rate deposit and cancellation policies. • Housekeeping report shows cleaning type, linen and towels required each day. • Industry standard reporting metrics of RevPAR, ADR etc. • Take payments in real time using our built in PCI compliant payment gateway. • Channel Manager links to booking.com and Expedia. Call 01840 298298 or visit www.caterbook.com and sign up for a free 14 day trial account.
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
A smart solution for easy COVID-19 track and trace data Easy to use for you and your customers in pubs, bars, restaurants, cafes, food outlets and hotels. Customers scan QR codes with phones to leave contact details, view menus, join wi-fi, collect feedback and more:
• GDPR compliant • No hardware or app needed • Zero set-up costs • Record all customers details, not just the bill payer • Quick data access • Track covers in real time
Prices start at £9.99/month with a
FREE introduction plan Contact us now to set up your Affixr system today. Contact us to get started today by visiting our website
www.affixr.com
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CLH Digital
Issue 22
Hygiene and Infection Control
EAIS - The Ideal Solution T
EAIS are your one stop solution for all of your storage and handling needs. Our vastly experienced and award winning team are on hand to support our distributors and to help them overcome any challenge that they may face. We offer 16 different types of racking to choose from including chrome, nylon, stainless steel solid, perforated & wire as well as lift-out systems. All of these are available in wide range of sizes which will help to maximise every area of a busy commercial kitchen. Follow this up with a huge range of trolleys and transportation system you will find all that’s needed to support all types of commercial catering applications. We are proud of our ability to hold vast stocks of racking and
trolleys, allowing us to accommodate urgent next day delivery requests if required.
In addition to standard products one of our strengths is our flexibility. Our on-site in-house manufacturing facility allows us to offer bespoke items to our customers. Therefore if our standard product doesn’t quite tick your box our engineers and designers will work closely with a client to ensure the correct bespoke solution is offered. As well as supply only we can also offer an efficient and economical installation service with our highly experienced and qualified teams of fitters. For more information please visit our website – www.eais.co
ATP Leads The Way For Hotel Cleaning Effectiveness
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
East Anglian Installation Systems Ltd EAIS Ltd @EAISUK industries to monitor cleaning effectiveness. ATP moniAs hoteliers navigate the swings between lockdowns tors provide, in as little as 10 seconds, quantitation of and reduced capacity, and reopening floors, preparing the overall ability of cleaning chemicals and crews using rooms, and accepting more guests, they will need to them to clean a surface. take extra steps to ensure the safety of those guests and the employees who serve them. One study estimates that 33 percent of the ATP picked up by monitoring is microKey to that safety will be ensuring bial in origin. Surfaces will vary that sleeping rooms, conference according to sources of contamiareas, lobbies and lounges are nation and frequency of contact cleaned and sanitized. While sanitisbut reducing ATP levels often is ing surfaces is just a small part of enough to reduce infection. combatting the prevalence of Hygiena’s EnSURE™ Touch ATP COVID-19, hotels need to prove to Monitoring System uses the guests that their facility is safe place UltraSnap™ test to collect samto stay. ples from virtually any surface, Too often, monitoring of cleaning delivering actionable, reliable effectiveness has relied on visual results in seconds. Its portability inspection. This, of course, cannot and ability to upload to SureTrend detect unseen microbes. Cleaning cloud-based software lets you and sanitation monitoring technolotrack and trace progress, without gy that uses adenosine triphosphate leaving the room! (ATP), the energy-releasing moleSee the advert on the facing cule found in every living cell, has page for details. been adopted by hotels and other
TTHE H E IDEAL SOLUTION SOLUTIO N East Installation Systems Systems East Anglian Anglian Installation
Tel: 01553 765205 Fax: 01553 768464 www.eais.co Tel:
rer and Supplier of products products supplied both to the Foodservice EAIS is a leading Manufactu Manufacturer re looking for only meet the customer’s demands, but their expectations as well. Whether you a are storage shelving, rracking acking systems and trolleys, trolleys, or healthcare healthcare shelving and medical ttrolleys rolleys or food storage bespoke design p roducts. EAIS will be your Ideal Solution. Solution. even bespoke products.
East Anglian Installation Systems Ltd
EAIS Ltd @EAISUK
East Anglian Installation Systems Ltd
e.a.i.s_uk
East Anglian Installation Systems Hardwick Norfolk m, sOldmedow Oldm O Road, Ha rdwick Industrial Estate, King’s LLynn, ynn, No r folk PE30 4JJ
Keep guests and people safe, one surface at a time ouch - The Most Innovative EnSURE™ T Touch ATP Verification ATP Cleaning C Verification Ver er System Helps Y You: ou: Track T rack cleaning ef efforts forts and verify effective. they have been ef fective.
eas in your facility Verify areas V erify high-touch high-to ar have been cleaned pr operly. properly.
effectiveness. V erify if hand-washing h hand-w d effectiveness. Verify
Verify areas, V erify common commo ar eas, meeting rrooms, ooms, and of fices have been cleaned pr operly. offices properly.
hygiena.com/hospitality
Hygiene and Infection Control New Insect Prevention Air Curtain Astreea - The Pedal Hand Sanitiser Issue 22
JS Air Curtains is launching a new air curtain, the Fly, specially designed for insect control. It is a hygienic alternative to plastic strip or chain link curtains.
CLH Digital
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entire entrance with a barrier of air, thus preventing any gaps that might allow insects to enter. Adjustable aluminium aerofoil shaped air blades can direct the airstream to create a tight seal across an entrance.
As well as insects, the air curtain can also discourage rodents from entering an entrance. Research has shown that rats, mice and other furry intruders do not like the sensation an air curtain creates on their fur and will avoid passing under a fast moving barrier of air. Dust, pollen and airborne pollutants are also minimised, to help maintain a safe and healthy indoor environment.
By creating a high-velocity air barrier across a doorway, flying insects are prevented from entering food preparation areas in butcher shops, supermarkets, hospitals and nursing homes, as well as food production premises. This allows doors to remain open, reducing the risk of surface contamination through staff or customers needing to touch doors or handles. Suitable for installation directly above a doorway, it is offered in five lengths from one to three metres and in four different power outputs to protect doorways up to four metres high. Fly air curtains should always by fitted to completely cover the
JS Air Curtains provide expert advice and supply an extensive range of air curtains for all commercial and industrial applications. You can find out more at www.jsaircurtains.com.
Innovative Managed Tech Solutions for Covid-19 Launched ciently. The remotely operated system uses ultraviolet to decontaminate both the air and surfaces in a room, killing 99.9999% of pathogens. An entire room is cleaned in minutes and the network-connected system provides certification. Nanoclave cabinets use the same UV technology to clean smaller items such as menus, remote controls, equipment or uniforms. To ensure social distancing is maintained within the workplace, Contrac IT has also worked with partners to bring together a range of wearable tech. Available as a lanyard, wristband or vest, the technology alerts the wearer when they get too close to a colleague. A third piece of technology can monitor people as they enter premises with thermal imaging cameras, detecting anyone experiencing a higher than normal temperature.
A first-of-its-kind suite of smart tech solutions has been launched by Contrac IT to help businesses in the hospitality industry protect their workforce and customers in the wake of the Coronavirus pandemic.
All the devices, which are GDPR compliant, can be monitored by Contrac IT to enable corrective action.
Utilising technology most often seen in acute healthcare settings, the THOR UVC® terminal cleaning device kills viruses quickly and effi-
For more information: www.contracfm.com/covid-response / info@contracfm.com
As the 4th July reopening date has been confirmed, businesses need to plan and implement strategies to keep their visitors and employees safe. Where cleanliness and efficiency are key for the hospitality trade, a simple and safe way of sanitising is the way forward. Introducing the Astreea® pedal hand sanitiser. Touchless, fully mechanical and made entirely from medical stainless steel, this revolutionary dispenser requires no assembly, electrical outlet, or maintenance. It’s designed for both indoor and outdoor use, making it ideal for any public space. The Astreea® dispenser is different from typical plastic wall or post-mounted products. Its seamless steel body and mechanical operation make it almost indestructible. Units are maintenance-free, arrive fully assembled, and use any hand sanitiser product, making them an ideal solution during these uncertain times. Astreea®'s many virtues have made it an easy choice for businesses as lockdown eases. • 12 month warranty • Anti-theft • Hands-free • Genuine usage increase where installed • Medical stainless-steel construction • Developed in an aerospace factory • No electrical outlet needed • Visitors see you are proactively making site safe • Highest quality materials • Universal use, can be filled with any hand sanitiser To learn more, visit www.astreeauk.co.uk or contact info@astreeauk.co.uk.
Innovative Managed Tech Solutions to Help Hospitality Businesses Protect Employees and Customers from Covid-19
Hand sanitising just got simpler and safer with the Astreea® touchless pedal operated stylish sanitiser dispenser.
• Revolutionary dispenser • 12 month warranty • Anti-theft • Hands-free • Genuine usage increase • Suitable Indoor or Outdoor • Medical stainless-steel • No electrical outlet needed • Use any hand sanitiser
astreeauk.co.uk | info@astreeauk.co.uk
• THOR UVC® terminal cleaning device safely kills viruses in the air and on surfaces in minutes • Nanoclave cabinets use UV lights to disinfect items such as menus, remotes and shared equipment • Wearable tech alerts colleagues if they breach social distancing – available as lanyards, wristbands and hi-vis vests • Thermal imaging camera detects higher than normal temperatures
www.contracfm.com/covid-response For more information contact: info@contracfm.com
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CLH Digital
Issue 22
Hygiene and Infection Control
InnuScience Urges Hospitality Sector To Practice ‘Justified Disinfection’ Post-Lockdown To Keep Businesses Clean InnuScience, a global leader in commercial cleaning systems based on biotechnology, is urging the hospitality sector to adopt high levels of hygiene with an emphasis on effective cleaning using high performing detergents rather than an over reliance of disinfectants that do not clean and risk negative impact for the environment. The biotech company with a vision to change the way the world cleans is advocating a cleaning regime called ‘Justified Disinfection’ which encourages disinfecting only where and when it is useful and relevant and which it has championed for over 20 years. Steve Teasdale, the Co-Founder and Vice President of Scientific Affairs at InnuScience, explained: “Justified Disinfection is the principle that effective cleaning with high quality detergents across all non-critical touch surfaces is as effective, if not more so, than the widespread systematic or abusive use of disinfectants. “There is also a need to continue to look after our environment. This has been at our heart since we began”. InnuScience warns that regular and widespread use of disinfectants does not provide a clean surface as disinfectants do not clean per se promoting the development of bacteria, and recommends they should only be used on critical “high frequency” touch surfaces such as door handles, taps, toilet flush handles, keyboards, lift switches and handrails as these are surfaces that are most likely
to cause transmission of bugs. It suggests effective regular cleaning is most appropriate for all non-critical surfaces such as floors, urinals, ceilings and most walls as these are areas that are not typically touched and do not represent a real biological risk to health. Scientific reporting demonstrates that the coronavirus is effectively rendered inactive and noninfective when detergents are used. InnuScience, which has a UK base in Milton Keynes, Bucks, sets out its strategy in a 24-page document entitled: “RESTART program: Guide for hospitality reopening post lockdown”. It advises the hospitality sector how to apply its ‘Justified Disinfection’ methods in settings such as reception areas and lobbies, guest rooms, communal areas, spas and wellness areas. Planet conscious InnuScience also warns of the potential disadvantages and risks associated with large-scale disinfection such as creating a false sense of security with some people believing a disinfected surface becomes safe from bacteria triggering bad habits that could pose a risk to health. Other factors that concern InnuScience are an increase in pollution as hundreds of thousands of tonnes of disinfectants end up as environmental waste while overuse of disinfectants has been linked to an increase in the number of allergies as well as skin complaints, eczema, asthma and eye irritations. InnuScience’s portfolio of products includes - but is not limited to - cleaners and degreasers, industrial cleaners, warewash and laundry, and personal care products. Backed by nearly 30 years of research, InnuScience has a reputation for being a disruptor in the professional cleaning market bringing biotechnology to the hospitality, facilities management, building and care sectors. Visit www.innuscience.com for details
WaterCare Proudly Introduce the New iX Water Range
Temperature Testing - The New Normal The pandemic has taught us that information is power. When it comes to testing it has rarely been out of the news. Manufacturers that continued to work during the lockdown on essential goods and services often led the way in adopting testing measures – on their staff. Temperature testing is recognised as a powerful tool in the employer’s toolbox to assist in preventing the virus potentially wreaking havoc and worse with the workforce and the business. Any person in a manufacturing environment that tests positive for the virus is a personal tragedy but also will probably result in all colleagues in their workspace self-isolating. One MD of such a company claimed on a recent webinar that testing staff temperature at the beginning and end of every shift had been helpful to their business, and staff were very comforted by it. To know your work colleagues don’t have one of the major symptoms is comforting. Obviously, an instant cheap test for the virus is not yet with us but temperature testing of staff and potentially customers is now being adopted by many large employers too as workers return from “Lockdown”. At a basic level it is easily put in place; getting staff permission to take their temperature has rarely been refused but is essential. If using a handheld device like a “gun” the operator has to wear full PPE. Then the need for clear procedures as to what happens if someone is over temperature – absolutely essential for all involved. The “gun” and the member of staff in PPE is somewhat unfriendly and many companies have moved up a level in their approach to eliminate both. New equipment allows employees to walk up
to a screen – which can welcome them and give them any message for the day. Without contact, the screen will identify the person, take their temperature and create a record for management. It will sound an alarm if the person is outside the set temperatures and can remind employees if they need to wear a mask and will allow for masks in the facial recognition. Ford, Amazon, Walmart and others are now running such equipment often linked to their time and attendance software. Others have introduced such a contactless temperature checking system for customers too. With both face or wrist temperature measuring options temperature testing customers can be reassuring for them as well as for your staff. Some hospitality organisations like Handpicked Hotels are letting their customers know that they will get a temperature check on check-in. Others are advertising the fact their staff are tested. Temperature testing will not in itself defeat the virus, but it is reassuring for all. The equipment to do so is now available in the UK and many technology companies now offer these services. One such IT support company is TIO, whose Director, Peter Lowe, states that professional temperature testing equipment that is several levels up from the unfriendly “gun” is a new service his company provides with managed installation and user training. “The level of integration is determined by the customer as some prefer a simple plug and play device that can be moved around the business, and it’s fast becoming the new normal for some of our customers.” Information and details of the different systems with indicative costs can viewed on our website. www.tionet.co.uk
The iXWater range now has a newly designed head for ease of maintenance. The iXWater head has quick shut off, flush valve and an optional digital flow meter. The head also has a variable bypass to allow some untreated water to be dialled back into the water supply which is essential for better coffee extraction and taste. iX Water filters are the first truly eco-friendly, 100% recyclable cartridge filter in the market, offering Insert Refill Technology to provide a genuinely sustainable and cost-effective alternative to mainstream cartridge water WaterCare are passionate about providing cost effective, eco-friendly filters. For use on coffee machines, water coolers, ice machines, vending machines, and catering applications. The solutions to water treatment. Their NEW, improved iX range of water iX range offers a comprehensive product in a cost effective, efficient, flexible, and stylish package. filters, along with our Replace & Return Program provide an easy, WaterCare are extremely aware of the negative impact that waste plastic has on the environment, plus with the responsible, and cost-effective alternative to current one-way systems. uncertainty of where the hospitality industry will be in the next 12 months following Covid-19 pandemic, Discover the full iX Water range at www.watercare.co.uk/ecoWaterCare have created a product and program designed to not only reduce your costs significantly, but also friendly-water-filters/ or call 01279 780250 to speak to a sales reprerecycle 100% of the expired media inserts and return these back into the marketplace – keeping costs & waste sentative. down, whilst creating measurable control.
Commercial body temperature testing equipment for use in hotels, bars and restaurants. Fully installed on premises, with staff training provided Face Recognition Access Control Terminal with Digital Detection Module
Temperature Measurement with Face Recognition and Access Control Terminal
Standing Temperature Measurement Terminal
www.tionet.co.uk contactus@tio.uk.com 020 3301 2729
Handheld Thermal Imager
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CLH Digital
Issue 22
Hygiene and Infection Control
Temp.com - Protect Your Staff and Customers
As part of the strategy to reopen after the lock down, temperature monitoring of staff is encouraged and highly recommended for customers. It should of course be implemented along with other safety measures recommended by the government. There are many temperature monitoring products now available on the market. However, in the absence of official guidance, it is difficult to establish which solutions are fit for purpose. Handheld infrared thermometers are notoriously inaccurate and high-end thermal imaging systems can cost a small fortune. temp.cam offers a practical and effective solution with functionality ideal for both staff and visitors. The product is completely stand-alone, contactless, gives quick readings, requires no human intervention at point of test and records the data via secure UK servers. The temperature monitoring with a temp.cam works as follows:
• Reduce costs • Improve operational efficiencies • Raise bottom line profitability • Improve Quality
Specially formulated Eco-
Flow and temperature
electronic smart box
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sensor based dispense
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which keeps beer
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Kills 99.995% of Bacteria,
lines cleaner for longer.
clean safely - replaces
offering the very best in
Viruses, Fungi and Spores
reducing cleans from 52
caustic cleaners.
terms of quality, reliability
100% biodegradable.
High-performance
to around 13 per year.
Easy, Effective
and value.
Tel: 0800 170 1564 | Email: enquiries@lineclenze.com
www.lineclenze.com
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
- A member of staff or guest stands in front of the tablet
- Temperature check is done in an instant and reading displayed on the screen - If a high temperature above 37.5 C is detected, the tablet gives an audible alert and sends an email alert with details of the check - The data is available to view remotely online through a dashboard. You do not need a staff member standing around to watch the temperature checks. - You can have the system configured to log staff temperature checks with names or employee numbers - All other public checks are recorded and displayed on the dashboard with a date time tag / site name / device name and the corresponding temperature readings. temp.cam is being used by the NHS, TFL, National Grid, Veolia, UK Power Networks, Kautex Textron, National transport operators and numerous hospitality sector businesses in the UK and Europe. All their systems are provided with a 12month warranty and ongoing technical support.
Make Your Premises Safe for the Environment, Staff and Customers LineClenze have the ultimate solution to make any hospitality and licensed on trade environment safe for staff, customers and at the same time protecting the environment. Our innovative decontamination process involves distributing superfine droplets of disinfectant into the atmosphere, to kill the bacteria and viruses in the air and, when the droplets land on any surface, it also kills the bacteria and viruses on that surface. DEW Disinfects only active ingredient is the same as our body produces when fighting an infection, so it presents no danger to humans, animals, plants or the environment. There is no need to evacuate an area being fogged, or to wear PPE. DEW Disinfect is highly effective at killing bacteria, viruses and fungi, without damaging the environment and it is entirely human-compatible, it can be used almost
everywhere where disinfection or sanitisation is required. DEW Disinfect leaves NO residue, in fact, it destroys biofilm and hormonal residues, then simply evaporates. We offer a number of different dispense mechanisms to enable DEW Disinfect to be used throughout your venue. These include:
• Fogging Machine for large areas • Room Mister • Vehicle Mister • Handheld Spray for localised use • Wall dispensers and small spray bottles for hand sanitisation For further details visit www.lineclenze.com
Hygiene and Infection Control CTU Services' Thermal Access System With the introduction of various measures to constrain and manage the emergency of COVID-19 in the UK, CTU Services Thermal Access System presents the ideal solution. To address the challenge of social distancing many public places are implementing restrictions on customer flow. This includes locations such as the hospitality industry and the retail sector. CTU Services perfectly resolves the problem of "how to accurately and efficiently control customer flow in a premises" Their system detects how many people are present in the targeted area and display the figure in real-time. If the capacity is reached the system's display immediately indicates no more people should enter. The two systems that CTU Services supply can be merged together to give you more security and social distancing. The Thermal camera can be wall mounted or comes on a sleek stand. It will also notify any number of
members of staff of any issues with potential clients entering the premisses via text or email. • Facial recognition is fully integrated with body temperature monitoring. This means no additional sta are required. • The solution is contactless, reducing the risk of cross infection. • Extensive storage of facial images and temperature information enabling easy historical access. • Fast facial recognition and temperature monitoring reducing access congestion. In Scotland will detect if you are or are not wearing a mask / face covering. • Integration with third party products such as turnstiles and VMS. See a demonstration of the system at https://youtu.be/lcQllOytA7Y For further information, see the advert this page, call 01257 477060 or visit www.ctuservices.com
Sanozone. The Easy Way To Sanitise Your Indoor Spaces SANOZONE, which delivers the most efficient sanitisation performance in indoor spaces, is now available from Barbel. Manufactured by Vitaeco S.r.l., the world famous manufacturer of the highly regarded HotmixPro thermal blender range, SANOZONE sanitises rooms of many sizes in enclosed HRC sites, hotels, restaurants, bars, conference rooms and similar establishments where totally reliable and regular sanitisation is needed. SANOZONE is particularly suitable for hospitals and care home areas, where absolute cleanliness is mandatory, and in areas where it is difficult or impossible to deliver effective sanitisation throughout. The SANOZONE range of
machines use Ozone (O3) technology, a gaseous form of Ozone that fills the room, reaching every corner of the space, santising surfaces and critical hard-to-reach corners homogenously, consistently and safely. The SANOZONE range of sanitisation machines are all equipped with the latest technology and customised disinfection programmes to suit your specific requirements. The running costs are considerably lower than any traditional disinfecting programmes and most importantly, there is no manual labour involved. For further information about the SANOZONE range, please contact Barbel on 01629 705110, email info@barbel.net, or visit the website at www.barbel.net
Issue 22
CLH Digital
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Issue 22
Hygiene and Infection Control
Monika Automates Hygiene Tasks For Staff and Customer Safety Automation is an increasingly attractive option in today’s commercial kitchen. Although we are all conditioned to wash our hands, thoroughly and frequently, and improve hygiene in general, it can be hard to uphold such measures in a busy environment where pressures are greater than ever.
line manager to ensure completion to a sufficient standard if required. UK Director of Sales Rag Hulait commented: “You can use MonikaPrime to drive and double check compliance with food safety and hygiene requirements set within your business. And if you add automated equipment temperature monitoring, you remove the need for staff to move around taking manual fridge and freezer temperature readings, touching surfaces that may be contaminated.”
This is where an automated food safety system can help. MonikaPrime can be programmed to give audible as well as visual reminders when a hygiene/infection control task is due – for example to clean down equipment, change cloths and even to alert staff to wash their hands or take customer contact details. By choosing to set an alarming and flashing ‘beacon’, staff can be in no doubt that a task is due and are more likely to complete it on time.
The MonikaPrime system also comes with easy to use software that gives you visibility of staff and equipment performance, so you can see areas for improvement on the way to confident compliance. For more information please contact Monika on 01664 420 022, rag@monika.com or visit www.monika.com.
Repeat or one-off checks can be programmed, with verification by a
HI-MACS , the Ideal Material for the Hospitality Sector ®
GERMS DON’T STAND A CHANCE
In tests carried out in accordance with the U.S. EPA OCSPP 810.2000 (2018) and 810.2200 (2018) product performance guidelines, it was demonstrated that HIMACS® can be decontaminated in just 30 seconds after contact with the HIV virus, using a solution of bleach or isopropyl alcohol*.
The current health emergency reminds us how important hygiene and cleanliness are. And naturally in public areas these are essential characteristics that require the use of only the best materials. HI-MACS®, thanks to its resistance to dirt, viruses, bacteria and numerous chemical agents - internationally certified - is the perfect material for wall coverings, furniture, work surfaces and other applications, where hygiene really counts.
In addition, tests conducted on HI-MACS® Alpine White S028, conforming to EN 16615, have demonstrated an excellent resistance to the staphylococcus aureus bacteria. In addition to this, Alpine White S028 demonstrated a good resistance to the cleaning products which contain the disinfectants published in the “disinfection capacity” – see our brochure for more details. With a 15 year guarantee when installed by a member of our Quality Club, HIMACS® offers excellent price to performance ratio. HI-MACS® by LG Hausys T: +44 (0)1732 897820 W: www.himacs.eu
Spotless meets seamless. An almost seamless appearance and a non-porous surface make for a surface that‘s easy to clean and meets the highest standards for hygiene. The seemless property of HI-MACS® means there is nowhere for germs and dirt to linger. Perfect for installation in restaurants and pubs.
OUTSTANDING SANITARY PROPERTIES
Safe Distance Signage KINEPROTECT Ensures Safe Social Spaces from Amenity Warehouse Designed specifically for Hospitality, Amenity Warehouse have launched their ‘Safe Distance’ signage range.
Aside from floor stickers for receptions, the most popular items for hotels appear to be Elevator Signs (£8.74 for a pack of 10) that advise customers not to share lifts. These can be paired with ‘stairs this way’ signage to guide guests towards the stairs when needed.
By focussing on a safe distance message, they won’t go out of date - even if government distancing rules change again! With a choice of SIX colour options now available on the shelf, AW don’t believe that social-distancing signage needs to look so industrial. Their extensive range addresses the operational needs of hotels, restaurants and bars – including queue management, guest movement and customer reassurance.
Restaurants and Bars can use their Table/Seat Not In Use range (£3.58 for a pack of 10 stickers or £4.32 for a pack of 10 tent cards) to manage their seating area, without resorting to the dreaded yellow and black tape!
As the hospitality sector opens up to visitors and customers following lockdown many organisations are installing protective screens and panels to eliminate any risk of virus transmission. Shower brand, Kinedo, a highly regarded European manufacturer of cubicles and enclosures and sister company of leading plumbing brand, Saniflo, has re-purposed its French factory to design and launch a new range of high quality glass protection screens and panels to ensure the safety and welfare of staff and the public.
Using existing stocks of scratchresistant glass the new Kineprotect range includes table mounted options in 75cm and 100 cm heights and a choice of five widths from 80 to 160cm. A useful countertop option features a wider space at the bottom to pass drinks and consumables. A choice of highly portable, floor mounted options includes tall, self-supporting panels available in three widths – 80,100 & 120cm and four heights – 140, 160. 180 and 200cm. Free-standing or drillable feet can be specified along with a range of side panels.
Manufactured from 6mm tempered glass the screens and panels will not warp or discolour and are easy to clean and maintain. Highly durable, the Kineprotect range provides an upmarket, professional solution that won’t diminish the aesthetics of the hospitality environment. All items are available for quick delivery and can be ordered online https://kinedo.co.uk/kineprotect-glass.
www.amenitywarehouse.com
Staysafe Visor - Showing the New Face of Hospitality and agility to switch their production to essential PPE. Staysafe Visor was created as a specialist subsidiary operation and across one weekend in April, its team created the necessary tools to manufacture high volumes of protective visors. The first week of production delivered 65,000 units (a number that has since risen to more than 250,000), the bulk of which went straight to frontline healthcare workers. Managing Director Clive Hawkins explains: “Some fantastic efforts were made by small producers in the early days of the crisis, but a clear shortage of PPE meant there was an urgent need for the situation to be addressed by specialists in large-scale manufacture. We hold high stock levels of raw materials, have a strong supply chain, and by making the products directly available to organisations and end-users, were able to ensure swift delivery and keep costs as low as possible.” The return to work in the post-lockdown hospitality sector presents many challenges. Staysafe Visor addresses one very important issue... When the true scale of the unfolding crisis of COVID-19 became apparent to leading UK plastics manufacturer 1st Packaging Limited, the company’s response was swift. Specialising in the large scale production of die-cut P.E.T for products in the food, pharmaceutical, cosmetic and medical sectors since 2002, they not only recognised the urgency with which PPE would be required across the country, but crucially, had the capacity
Initial orders for Staysafe Visor came almost exclusively from the health and care sectors, but as the extent to which the pandemic would impact every aspect of working life in the UK was laid bare, the company received a much wider range of enquiries. The value of visors as a primary element of PPE is well illustrated by the Faculty for General Dental Practice who state that ‘A full-face visor will reduce the amount of exposed skin on the face and neck that may be subject to splash or droplet contamination.’ Clive Hawkins continues:
“As lockdown is relaxed to allow economic activity to resume, employees in a broad range of service industries where social distancing is not always possible, require protection. In the hospitality sector particularly, where masks are not always appropriate, a visor can preserve the human touch and still offer a high level of protection to the wearer and customer. We produce a range of BSI CE-certified visors which protect against splashes, droplets and sprays, can be easily cleaned and are comfortable to wear. The visor doesn’t just protect - it helps to inspire customer confidence and that’s going to be a key factor in helping business to regain momentum.” As bar, kitchen, security, waiting and other support staff prepare to resume service in a post-lockdown hospitality industry, Staysafe Visor offers available and affordable protection that offers the following features: • Full face protection from liquid droplets, sprays and splashes (visor is 314mm wide x 240mm long) • CE-certification • Optical-grade clear recyclable 300micron P.E.T for clarity • Soft medical-grade foam headband • Adjustable non-elasticated strap to prevent slippage • Printed white label area to identify user • Anti-fog • Suitable for use with prescription glasses and face masks • Disposable and recyclable Visit https://staysafevisor.co.uk for details and to order or see the advert on page 26.
Hygiene and Infection Control
Issue 22
CLH Digital
A Clean Start - Integrated Sanitising Solutions
With over 50 years of experience, ICE is the UK’s largest independent provider of industrial cleaning machines. We bring a simple, reliable brand and offering to the industry with straightforward equipment purchase, rental, service and approved-used solutions designed to meet the needs and demands of every customer, however small or extensive their budget. We have a huge range of scrubber dryer and sweeping machines suitable for all types of environments, from
standard robust equipment or high-end machines equipped with the latest technology, to robotic floor cleaning machines. Our ICE Co-Botics line is the industry’s first comprehensive range of robotic cleaning machines. We believe these innovations will help shape the way cleaning operations and functions are carried out in the future, but in a collaborative and cohesive way. The equipment has been designed to integrate into cleaning team operations, picking up the manual and repetitive tasks, which will then allow operators to focus on hygiene and sanitising activities to promote cleaner and safer environments. It’s not about replacing people it’s about embracing technology to deliver higher cleaning standards, infection control and ‘proof of clean’. Other innovations include our new sanitising and fogging equipment, which effectively sanitise and disinfect floors and the surrounding air, ensuring a safe and hygienic working environment. Contact us: 0800 389 3869 enquiries@ice-clean.com www.ice-clean.com
Northumberland Firm Helping to Clear the Path Out of Covid-19 Lockdown with Environmentally-Friendly Fogging Range Hospitality businesses will be able to offer customers an extra layer of reassurance thanks to Northumberland company Clear Fog’s newly launched collection of environmentally-friendly fogging systems. Promising to eliminate Covid-19 from indoor environments of all sizes, the Clear Fog range allows businesses and homeowners to take charge of their own fogging procedures by equipping them directly with industry standard kit. As business owners across the UK commit to making their premises Covid-19 secure and give confidence to customers, staff and visitors that their surroundings are as protected as they can be, Clear Fog offers an environmentally safe and cost effective option. Used extensively in the food industry, this environmentally-friendly solution is harmless to humans but deadly to bacteria and viruses, making it an invaluable addition to hygiene protocols in a post-lockdown world.
Clear Fog offers customers three options: The industrial Dry Fogging trolley unit can fog up to 500 cubic metres in just 30 minutes – perfect for large venue spaces, sports halls, conference centres etc; The handheld CF35 is used in conjunction with regular cleaning and applies the anti-bacteria/anti-viral CFLD to all spaces and surfaces including hard-toreach places. This is the popular choice for pubs, bars, cafes, restaurants, hotels, B&Bs and Holiday lets. The mini-diffuser is ideal for personal protection throughout the day, whether at work, at home or out and about. Refillable and rechargeable, the pocketsized unit allows the user to apply a fogging layer of CFLD to anything they are using – steering wheels, chip and pin machines, door handles, telephone receivers, cash, pens, cutlery etc. For more information on Clear Fog, visit www.clearfog.co.uk
Take charge of your disinfectant fogging and offer customers an extra layer of confidence As hospitality businesses commit to making premises Covid-19 secure, Clear Fog provides an environmentally safe and cost-effective solution - eliminating Covid-19 from indoor settings of all sizes. From large-scale
equipment to handheld units, order now at
www.clearfog.co.uk or email
info@clearfog.co.uk
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
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Issue 22
Maximise Your Outdoor Space, Whatever The Weather, With Our Innovative Range Of All Year Round Canopies!
At Inside2Outside Ltd we are experts in the design, fabrication and installation of eye-catching tensile canopies that transform your outdoor dining facilities. Our 30 years of experience means we can approach space differently and innovatively and our excellent customer service ensures you get exactly what you need. A full project management service is offered. Check out our website for our full range at www.inside2outside.co.uk. There are many canopy companies in the UK but few compare to us in terms of longevity and versatility, standards of engineering, visual appeal and customer service. Our best-selling Qube canopy roofs are made from advanced tensile membrane fabric which is translucent yet provides shade and blocks all harmful UV rays. Our frames are made from aluminium, which is strong, longlasting and will not rust. These are available in a range of colours. Further details are on our website www.inside2outside.co.uk We recently launched a range of thin film solar canopies and solar shade structures. These solar canopies provide an opportunity to create extra, permanent, all-weather spaces for your activities whilst reducing your electricity bills and your carbon emissions. By signing up to the government's electricity Feed-in-Tariff you can even generate an income from your outdoor
We design and manufacture freestanding canopies that are perfect for covered outdoor dining and event areas for restaurants, hotels, pubs and clubs. Control the Summer surge at your restaurant, hotel or bar, and spread the profits throughout the year with a covered dining area that can be used all year round, whatever the weather.
structure. With our unrivalled experience and product range you can be sure of finding an all-weather shading solution to suit your needs. We recently helped Fairlawns Hotel & Spa in Birmingham create a new outdoor entertaining area by project managing the installation of a large retractable terrace area. “The installation has really exceeded our expectations. The retractable canopy covers a huge area and has allowed us to create a great link between the buildings and our gardens. We wanted to have flexibility with cover retraction and through constructing in 3 modules we have achieved just that. We are really enjoying the area and it provides a great point of difference for wedding and party guests, especially with the demand for outside weddings but unreliable of the weather” Hotel Owner. Contact us on 01480 498297 to arrange for one of our sales advisers to pop out and have a chat about your shading requirements. We can offer tensile canopies, retractable terrace covers, outdoor dining structures, garden patio covers and covered walkways. Visit www.inside2outside.co.uk or call 01480 498297
Increase Your Business Capacity with A Temporary or Semi-Permanent Structure
Phone: 01480 498297 Email: info@inside2outside.co.uk Web: www.inside2outside.co.uk
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
Creating extra space within a garden centre can often be a long drawn-out process but you can achieve this in just a few days by installing one of our temporary or semi-permanent structures. Our extensions fix seamlessly onto your current building or alternatively they can be used as a standalone structure. The structures can be fully operational and ready to accommodate your customers in just a few days with little to no disturbance to the day to day running of your business.
One of the major benefits of using their Space Building System is it negates the need for expensive ground works prior to installation. Designed and manufactured in Wiltshire, the building is delivered to site in kit form and is built from the ground up, regardless of the terrain. The only requirements are a small crew and a forklift. With 100% of the structural elements being re-usable, the environmental impact is negligible. See the advert below or visit www.worldwide-structures.com
INCREASE YOUR BUSINESS CAP PA ACITY TY Y IN-LINE WITH THE NEW W SOCIAL SO OCIALL DIST TANCING ANCING ANCIN GUIDELINES – AR RY OR SEMI-PERMANENT SEMI-PERMANENT MANENT T STRUCTURE TEMPORAR WITH A TEMPORARY DESIGNED TO TO WORK WORK AROUND AROUND DESIGNED YOUR EXISTING INFRASTRUCTURE. INFRASTRUCTURE. YOUR TEMPORA TEMPORARY BUILDING WITH A TEMPORARY PER A PERMANENT FEEL
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YOU RE QUIRE WHETHER YOU REQUIRE RETAIL SPACE SPACE ADDITIONAL RETAIL INCREASED CAFÉ OR INCREASED CAPACITY WE CAN PROVIDE PROVIDE CAPACITY COMPLETE SOLUTION SOLUTION THE COMPLETE
PABILITY ABILITY AND FLEXIBILITY ARE VITA A AL T OY OU, IF EXPERIENCE, CAP CAPABILITY VITAL TO YOU, OOKING W ORLDWIDE... YOU’D WORLDWIDE... YOU’D BE MUCH BETTER OFF LLOOKING T: +44 (0) 1672 565 060 M: +44 (0) 7875 027 369 E: enquiries@w-sl.com W: worldwide-structures.com
Outdoor Spaces
Issue 22
CLH Digital
Natural Swimming Pools by Matthew Stewart tiful planting, the dividing wall means that plants and wildlife are left undisturbed. These plants are carefully selected using native species to create colour and contrast, combined with their ability for filtration and absorbing nutrients leaving nothing behind for algae or bacteria.
Natural pools are a great way to swim or just enjoy the scenery around you. Our aim is to promote Matthew Stewart natural swimming pools using a tailored design service to allow the construction of a bespoke swimming pool to suit all of your requirements and budget. Natural swimming pools combine the best of swimming pools and beautifully landscaped ponds to promote a sense of well-being and relaxation. A dual filtration and pumping system along with the natural filters from aquatic and marginal plants rooted within gravel and shingle banks create a pure water swimming experience unrivalled by its chemically loaded counterparts. Whilst you feel you are swimming amongst the beau-
Matthew Stewart has over 30 years landscape experience and offers a complete design and build service for your natural swimming pool. You can be assured of a comprehensive service and exquisite results. Each project has its own unique criteria and as such our service will be tailored to your needs. Call today on 01425 280 599, email matthewadamstewart@hotmail.co.uk or visit www.naturalswimmingpoolsbymatthewstewart.co.uk
CambridgeStyle Canopies
CambridgeStyle Canopies have an enviable reputation in the hospitality sector for providing shade and shelter solutions for pubs, hotels and restaurants across the UK. We specialise in offering the right covering solutions to maximise your useable outdoor space with our range of made-to-measure aluminium outdoor canopy systems. Our product range includes: • Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • Solisysteme Bio Climatic Pergolas with the latest Somfy
technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again! Emails office@cambridgestyle.org or visit www.cambridgestylecanopies.co.uk
CambridgeStyle Canopies have an enviable reputation in the hospitality sector for providing shade and shelter solutions for pubs, hotels and restaurants across the UK. We specialise in offering the right covering solutions to maximise your useable outdoor space with our range of madeto-measure aluminium outdoor canopy systems.
Our product range includes:
• Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • SoliSySteme Bio Climatic Pergolas with the latest Somfy technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems
Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again!
CambridgeStyle Canopies Ltd 01353 699009 | office@cambridgestyle.org | www.cambridgestylecanopies.co.uk “WE’VE GOT IT COVERED - NOBODY DOES IT BETTER”
Previous Clients Include:
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Get the Ultimate In Outdoor/Indoor Capitalise On Your Outside Space with a Broadview Shading Solution Versatility with Trent’s Plaza Furniture As pub and bar managers continue to make the most of their outdoor space in the wake of the pandemic, finding durable, functional and stylish outdoor furniture for socialising and dining has never been more important.
As the sturdy but lightweight Plaza range is suitable for use both indoors and out, it will soon become the hardest working furniture in your bar or restaurant. However, when you do need to store it, it is easily stackable and won’t take up much space. With the Plaza range, durable good looks are cost-effective too. The chair is £39.90, the armchair is £46.90 and the hardened glass top table is £89.90.
Trent Furniture’s Plaza range, which includes a chair, armchair and table ticks all these boxes and more as it’s chic and contemporary style means it is equally at home in an indoor setting. Durable synthetic black rattan is hand woven around rust-resistant aluminium to create water and UV- resistant furniture designed to withstand the great British weather year after year.
For more information about Trent Furniture’s extensive range of contact grade outdoor furniture please call 0116 2986 286 or visit www.trentfurniture.co.uk.
A common source of lost revenue for pubs, cafés and restaurants, even without the covid-19 social distancing rules, is under-utilised outside space. Installing a retractable awning or louvred roof pergola is the simplest and easiest way to create a sheltered area that boosts your establishment’s capacity all year round, come rain or shine. This means your customers will be able to enjoy a delicious dinner or their favourite tipple in style and socially distanced safety no matter what the ever-changing British weather is up to. Not only will outside shading
Base Structures’ Expertise Helping Pubs and Restaurants Prosper With the rise of the UK ‘staycation’ and reports of up to twenty million British people staying at home this summer and autumn in lieu of going abroad, now is the perfect time to make sure UK leisure businesses and eating and drinking establishments are ensuring distancing can be achieved with maximum effect and minimal disruption to services.
Garden Furniture In Stock Now! In these troubled times, many of you will be looking for garden furniture to enable you to spread out more outside, to meet Government requirements re social distancing. Look no further than LeisureBench Ltd. for quality commercial grade outdoor products. We have a huge range in stock now, thanks to our 50,000 sq. ft. of storage space. We have A Frame and round picnic tables, that includes heavy duty pressure treated designs, benches, parasols, chairs, tables, dining sets, Rattan furniture and much much more. You are sure to find something that suits your requirements. Make sure you order now while stocks last and take advantage of our trade only volume
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discounts. Any purchase over £500 will save you 5% off our trade prices, £1000 plus orders, 10% off and £1500 plus orders will save you a massive 15% off. On top of that readers of this magazine can claim an extra 5% off selected products, by using the discount code CATERER19 when ordering on our web site at the check out. LeisureBench Ltd offer a speedy delivery throughout the UK. To view our full range of outdoor furniture, visit our website at www.leisurebench.co.uk. You can also contact our dedicated sales team by emailing sales@leisurebench.co.uk or by telephoning 01949 862920.
Using either bespoke or ‘off the shelf’ or temporary structure solutions like canopies, Base Structures are able to ensure covered outdoor dining and entrance areas are designed in a way that provides weather protection and distancing, whilst maximising outdoor space to retain usefulness and profitability.
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Base Structures are offering an expert service to help bars, pubs, café’s and restaurant establishment owners with their plans for social distancing with the use of covered external dining areas.
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allow you to safely serve as many people as possible while social distancing is in effect, but also long into the future when coronavirus is a distant memory, so it's an almost guaranteed return on your investment. With a range of shading solutions available, from stylish awnings perfect for patio areas to impressive louvred roof outdoor structures that provide the ultimate in flexible dining space, you’re sure to find the perfect fit for your business’s needs at Broadview Outdoor Shading. To learn more and to book your free design consultation, get in touch with Broadview today on 01202 679012.
Kevin Hemmings, Base Structures Architectural Consultant, said: “The UK holiday market is booming and holiday makers are looking for socially distanced eating and drinking experiences, pubs and restaurants are having to adapt and use their space wisely to maximise capacity, whilst at the same time keeping abreast of and adhering to any new COVID regulations. The work we do for clients makes their life easier. Being experts in outdoor canopies and tensile fabric
solutions, we can think creatively, and supply products that enables life to continue as normally as possible. Our canopies and structures are sensitive to the environment around them and can be designed to look aesthetically pleasing.” For more information about Base Structures, visit www.basestructures.com and have a look at their extensive portfolio of tensile fabric solutions and canopies for outdoor areas. For any questions or to chat through some options with the team, ring +44 (0) 1179 115250 or email sales@basestructures.com
Outdoor Spaces
Café Culture - Pavement Profit We are an independent supplier serving the outdoor restaurant trade with supplies for outdoor seating areas. We have some large clients including Gondola group along with many smaller cafe bars, restaurants and public houses.
made menu holders, waiter stations and planters all to you requirement. If we can help you do drop a line to sales@cafeculture.biz
We design and manufacturer our own windbreaks and use the best materials available. For anyone looking long term that saves you money as you won’t be replacing cheap internet imports next season. It’s one area where it doesn’t pay to buy budget as the continual bumps and scrapes outdoor goods receive combined with the harsh British climate really needs something tough enough for the job. We also supply Markilux awning which are some of the best made in the industry and Uhlmann parasols another top rated German brand. Bespoke goods are also a speciality with custom
EcoTensil Launches Plastic-Free Paperboard Utensils Across Europe European-based team, and distribution centre in Rotterdam. The award-winning multi-functional EcoTensil utensils have a more pleasing “mouth-feel” than wooden spoons and forks. The sturdy EcoSpoon® is formed with one simple “bend to touch dotsTM” fold. EcoTensil has designed its current product line for single-serve packaging, foodservice and sampling applications and supplies its utensils formatted ready to fit into existing packaging. EcoTensil announces the European launch of its plastic-free single-use cutlery. The range of folding multifunctional paper utensils was developed to replace small plastic spoons in food packaging. The range is available to order through EcoTensil.eu. Addressing the upcoming EU ban on single-use plastics, California-based EcoTensil brings its trusted sustainable paperboard solutions through its
All EcoTensil products are made from materials from well-managed FSC®-certified forests* and use 50-80% less material than plastic, bio-plastic or wood cutlery. . The GreenDot© line is made from a similar material to a coffee cup, but fully compostable, recyclable and contains no plastic. There is no taste, after taste, dissolving of the coating in one's mouth, or falling apart after a few bites. Order online at www.EcoTensil.eu
Issue 22
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Issue 22
Design and Refit
Capricorn Contract Furnishings Capricorn Contract Furnishings are now firmly established as one of the country's largest stockist and supplier of quality contract furnishings to cafes, bars, restaurants, pubs, clubs and hotels. Capricorn are based in a 40, 000 square feet showroom and distribution warehouse on the outskirts of Exeter in Devon. From within the distribution area we are able to offer a next day delivery service on thousands of products including tables , chairs , stools
and lounge furniture. Customers are encouraged to visit our large showroom to view an extensive range of furniture ideally suited for the leisure market. Here you can relax and let Capricorn help and advise you with your requirements. Opening hours for the showroom are Monday to Friday, 9am to 5pm. For more information or a Capricorn Contract Furnishings catalogue and price list contact Brian Pengelly on 01395 233 320, or visit www.ccf-ltd.uk.
Caterquip - For All Your Commercial Catering Ventilation Needs Caterquip Ventilation Ltd is proud to be celebrating its 20th Anniversary this year. The Warwick based company offers nationwide coverage for all your commercial catering needs - free site surveys, quotations & designs (CAD), quality bespoke & standard fabrications, specialist knowledge of catering ventilation systems (including input air, odour reduction (carbon filtration and ESP) and sound attenuation. Affiliated members of Constructionline, CHAS & B&ES Caterquip Ventilation have a strong hold in the marketplace often advising industry professionals on ventilations systems to a DW172 specification & BSEN:6173. They have strong relationships with all lead-
ing kitchen equipment suppliers, and they offer a kitchen design service to help you to build your ideal kitchen. Projects undertaken have included Olympic Villages, Basildon Hospital, Dock Gate 4, The Lodge at Old Hunstanton, Colleges, Schools, Hotels, Restaurants and Public Houses. Ensuring that all systems are compliant with the current guidelines whilst maintaining an efficient and dynamic facility. With extensive knowledge of manufacturing and installing ventilation systems, we can help you design the best kitchen within the space available. Call today on 01926 887167 or visit caterquipventilation.co.uk
ILF Chairs - Seating with Wider Appeal ILF have been supplying top quality indoor and outdoor chairs and tables for over the past 30 years to the hospitality market. We offer a wide selection of products to suit all tastes and as importantly, budgets! We pride ourselves outstanding personal service with the motto ' No job is ever too big or too small â&#x20AC;&#x201C; itâ&#x20AC;&#x2122;s customer satisfaction that counts'. In this demanding Health & Safety led market place we guarantee that all our fabrics and fillings meet the exacting BS5852 Crib 5 fire reg-
ulations. The majority of our products are available in a choice of frames, colours and we can offer an extensive choice of fabrics including real Leather and Faux Leather. In addition, we also able to offer a full service on bench seating and re-upholstery. Delivery times are generally 4 weeks from order, but we can also offer a "fast track" service for certain products. Why not contact us at sales@ilfchairs.com or on 01293 783783 and find out how we can help you fulfil your seating and table needs.
Design and Refit
Engraved Table Numbers and QR Discs Facilitate Social Distancing as Pubs and Restaurants Re-Open The hospitality sector has begun to open its doors after the long lock down faced with a major challenge to maintain social distancing. Government guidelines stated that from 4th July pubs and restaurants should encourage the use of contactless ordering from tables and should adjust their service approach to minimise staff contact with customers. It’s a huge ask and one which Brunel Engraving, one of the country’s leading commercial and industrial engraving specialists, has been working on to kick start the industry. Brunel has made a substantial investment in additional state of the art engraving equipment in order to produce individually etched table numbers and QR code discs which will provide clear markings and information for the public in order to satisfy the requirement for social distancing. The individually engraved table numbers and discs will enable customers to link to Apps or menus, reducing staff contact and eliminating the requirement for hard copies of menus. “We are working hard to keep the British hospitality industry going through these difficult times and we have invested heavily in new equipment to ensure that we can
SD Screens
SD Screens is a new division of Sims Contract Furniture and our solution to support the hospitality sector in recovering from the aftermath of a global pandemic. Our aim was to manufacture a high quality, British made solution at a fraction of the price of our competitors. During lockdown we developed a range of Social Distancing screens to enable commercial premises to open their doors with ease, allow customers to return in a safe environ-
answer the increasing demand for our engraved products”, said Martyn Wright, managing director of Brunel Engraving and founder of the company. “Many pubs and restaurants have been undertaking major renovations during the lockdown period and we have assisted with their efforts to maintain social distancing by supplying table numbers, QR code discs, signage, PPE Visors and distancing floor stencils which will be used in the new public areas as businesses open their doors to the public once again.” Established over 30 years ago, Brunel Engraving is a pioneering engraving specialist which leads the way in technical innovation. The company has ISO9001 accreditation and its highly skilled team of professional engravers is trained to the highest standards in the UK. In addition to rotary engraving Brunel offers laser engraving, chemical etching, anodic print, dye sublimation print, flatbed UV print and wide format UV print. For further information please contact: Martyn Wright, Managing Director, Brunel Engraving Company Limited Tel: 01275 871720 Email: info@brunelengraving.co.uk Website: www.brunelengraving.co.uk ment with some boasting up to 95% capacity. The range is available in 2 different sizes, in 3 colourways with an optional wing to complement our well established Modular Banquette Seating range. Made from real wood, stained to your preferred choice of 3 colours and coated using a polyurethane lacquer, the screens are easy to wipe clean making turnaround time in-between covers an easy task. The screens arrive to you preassembled, all you need to do is screw on the feet and you are ready to open your doors. To order or to discuss your requirements please contact our sales team on 01945 450957, email us at sales@simscf.com or buy online at www.sdscreens.co.uk
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Create The Perfect Atmosphere With Upholstered Chairs Finding the perfect furniture to enhance your bar or restaurant’s décor couldn’t be easier with Trent Furniture’s wide choice of upholstery fabrics, chosen to complement our large selection of stylish chairs. You can select your choice of upholstery from the extensive range available on Trent’s website or on the colour match card sent with our brochure. Most customers can find exactly what they want from our large selection, but Trent’s expert in-house upholsterers are also happy to upholster furniture with fabric supplied by you. Upholstered wooden chairs combine durability and comfort
Square One Interiors
and are always a versatile choice for any hospitality setting. Trent’s classically designed Boston chair is available in a light oak, dark oak or walnut finish, with a great choice of matching fabric or leather upholstery. Alternatively, the Washington chair’s clean lines make it a smart and practical choice for any bar or restaurant. Trent’s upholstered chairs and bar stools are both stylish and cost effective. The upholstered Washington Side Chair starts at £39.90 and the upholstered Boston Side Chair is available from £46.90. See the full range of upholstered chairs at www.trentfurniture.co.uk or call us on 0116 2986 286 to find out more.
Making furniture from scratch also had its benefits, as Jamie soon found that businesses would approach him with specific needs and requirements, meaning that he was able to provide a fully bespoke service, as well as Starting out in his garden shed, Jamie never thought offering design and advice. that his new range of reclaimed furniture would become Since his humble beginnings in the garden shed, Jamie as successful as it has over the past 2 years. Having had a and the company have now history in design and furniture work with hospitality operators, design, an idea was born and he pubs, bars and hotels, as well as decided to run with it. He loved some large contract furniture the idea of a rustic looking, companies and high street industrial range which was also names. Our portfolio and workeco friendly and sustainable. He force are growing and we are soon found that a modern twist very excited to be working on was also achievable, by using some fantastic projects moving bright colours on the steel forwards, so watch this space! frames, as well as several differVisit ent wood finishes which would www.squareoneinteriors.co.uk compliment the overall design.
Brave New World
I have been really pleased to speak again to our restaurant and pub customers as they gradually begin to open their doors and entertain customers. Naturally, they all face new challenges, and we are doing our best to assist. Using candles, and in particular, oil candles, can be more useful than ever now. When number of tables and diners are reduced, candles create ambience and atmosphere on those tables that are used and help create normality. They can also be used to show which tables are available for use, so rather than remove tables, you can just
remove chairs, thereby increasing distance between people, but not making the restaurant look empty. And there are enough extra cleaning regimes required now, that you don’t need any extra mess from wax candles to be dealt with. Oil candles create no mess, and no waste. They also last for the whole of service, unlike tlights, reducing the number of times staff may need to visit a table. Many people have used the lockdown to revamp, refurb or freshen up the restaurant, so now is the perfect time to upgrade to oil candles, from as little as £2.99 each. To see our full range, and request a sample, visit www.clearcraft-catering.co.uk or call me, Mike, on 01279 731621
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CFG Capabilities Inspire Customer Confidence Thousands of pubs, bars and restaurants up and down the UK have safely reopened thanks to the quick thinking and supply chain capabilities of the Contract Furniture Group (CFG). As the pandemic spread and lock down forced many to down tools, the team at CFG sprang into action to design, source and manufacture the range of PPE screens, sanitiser stations and safety signage it knew would be needed to get the hospitality sector back in business. The first few weeks of lockdown subsequently felt out of step with the rest of the country for the UK’s leading supplier of contract furniture, as CFG managing director Richard Bellamy confirms: “As most of the nation’s businesses effectively prepared to go into hibernation, we were frantically working to create products we knew would be essential to get this sector trading again. While others were forced to wind down at work, we were winding up the product development and production activity for our social
and sneeze screens. We quickly added sanitiser stations, masks, signage and various other essentials to the range, so remained in full flow. It turned out to be a good thing we moved so quickly as demand soon outstripped supply and at times it was a real challenge to keep up with orders. “With so many venues now using our PPE range to keep customers safe, we’re starting to get back to our core business of designing, fitting and furnishing pubs, bars, restaurants and hotels. Hopefully it won’t be long before the sector is buzzing again.” Contract Furniture Group has served the hospitality industry for over two decades. The size of its range and project capabilities remain unrivalled, and the firm still promises to never to beat any quote for products of the same quality. Visit www.ContractFurniture.co.uk to learn more, or call the team on 0115 965 9030 to discuss your contract furniture needs.
CardsSafe - Protecting Assets ®
The CardsSafe® system is specifically designed to securely retain customer credit, debit and ID cards while the cardholder runs a tab or uses a service. CardsSafe® has revolutionised the way hospitality and leisure businesses manage their assets. It protects against theft and walkouts, streamlines services and reduces losses, which means it pays for itself! There are numerous benefits of using CardsSafe® for your business and over 5000 outlets in the UK agree!
• CardsSafe® reduce costs and losses, makes card fraud is virtually impossible and ensures that equipment is returned • CardsSafe® is affordable and pays for itself! From just £9.95 (net) per unit per month + a one
off admin charge. • CardsSafe® ensures peace of mind and protects against fraud and theft • CardsSafe® increases staff trust and improves the work environment • CardsSafe® is easy to use with minimal training and quick to install • CardsSafe® is PCI & GDPR Compliant to standards 9.6, 9.9, 12.2 and 12.6 and protects card data from identity fraud and theft Please visit our website and create your own account quickly and securely. Or for more information, please contact the CardsSafe Customer Service Team. WEB: www.cardssafe.com Phone: 0845 500 1040
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Sims - The First Port Of Call For Banquette Seating
We are a family run business with 3 generations of commercial furniture manufacturing experience. Unlike other suppliers we manufacture all our seating inhouse, no importing, no subcontracting. We have full control over every aspect from design to installation to ensure every product leaves our workshops punctually and to our reputable high quality. Proudly offering 2 versions of Banquette Seating, firstly our “Premium Made to Measure” Banquette Seating which is built to your exact design, shape and size, then installed by our professional installation team. You can have anything from floor to ceiling designs to seating that perfectly follows the
MST Auctioneers
MST AUCTIONEERS Ltd specialise in handling & auctioning a wide variety of goods. We act for Insolvency Practitioners, Receivers, Bailiffs and Solicitors as well as large PLCs. We are members of The National Association of Auctioneers and Valuers (NAVA). For the past 25 years, we've provided a unique disposal service tailored to suit, liquidators, banks, receivers as
walls in a period setting. Secondly our “Modular Banquette Seating” which is freestanding, set size units for you to mix and match to best fit your space. Manufactured and delivered to your doorstep ready for you to layout. Made to the same high standards as our premium range without setup costs, site visits and installation fees. Saving you up to 50% on competitors seating. Also, we offer a range of furnishings – tables, chair and bedroom furniture. To request a brochure or to discuss your requirement further please contact our sales team on 01945 450957 email Sales@simscf.com Web www.simscf.com well as private and corporate vendors. We carry out probate valuations and conduct complete house and commercial clearances. We have the largest Auction venue in the South of England. Our regular monthly Auctions occupy 45,000 sq.ft. of undercover space, selling over 2500 lots from 3 rostrums over two days. We have storage and removal facilities. In addition we have forklifts for machinery up to 5 tons. We also hold regular Auctions ”On Site” and "On Line" See the advert on page 40 for further details.
Drakes Bar Furniture - UK Bar Furniture Supplier
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We pride ourselves in providing the best quality items at great prices with fantastic customer service and can supply bespoke tailored made furniture such as booths, tables, seating or ‘off the peg’ items. Drakes Bar Furniture not only sell chairs, stools, tables we also design build and install all types of fixed seating, pews and booth seating for pubs, clubs, bars, restaurants and clubs. When fitting out a premise the seating is almost paramount for a successful space. Fixed seating, booth seating or banquette seating as its also called can come in variety of colours, finishes, types and styles. Below are just a few examples showing what we have done in the past. With clever planning, seating generates a great flow for customers and staff
around a pub, restaurant, cafe or club. It can be used to divide areas, create new spaces in a room and offer intimacy allowing for the perfect social meet up. The beauty of bespoke fixed seating is that we can make the most of and take advantage of your space and features. We can come to your venue and measure up, give you advice and show you examples of our past work, finishes, types and styles. We have a wide range of Bar Furniture, including tables, stools, chairs, outdoor beer garden, fixed seating and banqueting furniture. If you require a bespoke quote either call us on 01422 839 690 or you can send us an email. See the advert below for details.
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Adveco AD: Tough, Highly Efficient Commercial Water Heating
Commercial hot water and heating specialist Adveco introduces a new generation of sleekly designed, tough and efficient modulating commercial floor-standing gas condensing water heaters that can be connected directly to a chlorinated mains water supply and will resist the naturally corrosive nature of soft water. Used in conjunction with a buffer vessel, the AD range of water heaters is designed to meet high semi-instantaneous hot water demands typically seen in hotels, leisure & sports centres, stadia and spas. Bill Sinclair, technical director, Adveco said, “The titanium-stabilised stainless-steel construction of the AD range’s heat exchangers is the perfect response to counter the concerns of corrosion in soft, or softened water applications. Compact, lightweight yet
still powerful, the AD’s patented space-saving design makes it equally applicable to both new projects or renovation work where a lack of space would traditionally stall or quickly drive up costs of a project.” The range offers models with one to four 70 kW heat exchangers, optimised to supply up to 160 litres/minute of domestic hot water (DHW). The AD can also be configured to operate in a cascade of up to eight water heaters. Models with multiple integrated heat exchangers offer load balancing for optimal long-life operation and inbuilt redundancy guaranteeing continuity of service. Premix burner technology ensures the AD requires less gas, making it more costeffective, plus helping to reducing harmful NOX and CO emissions. T. 01252 551 540 e. enquiries@adveco.co www.adveco.co
Noble Russell’s Bespoke Furniture For The Return Of Gymkhana Restaurant
Gymkhana, the jewel in the crown of JKS restaurant group has returned redesigned and all new, Phoenix like from the extensive fire of summer, 2019. With the realisation of the extent of damage from the fire the team at Gymkhana decided to not only rebuild but embark on an extensive program to redesign the space, carefully retaining the atmosphere and look of this much-loved restaurant. As per-fire, Gymkhana is split over two floors with the two distinctive interior designs refined. The ground floor is resplendent in tones of Jade green and polished dark timber and rich printed fabrics with the lower ground floor referencing subtle elements from northIndian architecture and a vivid colour pallet of peach and Kashmiri chilli red. With an established and trusted relationship between Noble Russell and JKS restaurants NR were contacted within days of the fire to help where possible, rescuing items to be reused from the original interior and then
undertake the development and specifications for all the new furniture. Working closely with the JKS inhouse team technical design and prototypes were produced of chairs, stools, banquettes seating and tables. These were developed and with further refinements, made into a fitting family of furniture with a rich tapestry of colours textures and details, all made to a high quality of manufacture. The custom-made furniture was completed and installed by Noble Russell’s professional team on time and within budget, ready for the restaurant’s 2020 opening – Noble Russell is a contract furniture company specialising in the creation of exceptional bespoke products. They have dedicated themselves to over 27 years of furniture design and production, providing customers with the highest quality service. More information on Noble Russell can be found on their website: noblerussell.co.uk
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Property and Professional
For Sale: Well-Established Traditional Tea-Room
Commercial property specialists Stonesmith, are delighted to be marketing the sale of this thriving and well-regarded day time only traditional tea-room. The Singing Kettle is set within a charming character filled Grade II listed property. The business offers potential for incoming operators to purchase an attractive and highly sought-after business with a successful trade from both locals and visitors alike. The premises retain period original features including heavily beamed ceilings and is presented to a high standard throughout. They briefly comprise of: Main Tea Room Seating Area comfortably seating 30 customers; Customer Servery and Preparation Area and Kitchen Area; Well-presented and spacious Living Accommodation offering 2 Double Bedrooms (1 with Ensuite Shower Room), attractive Sitting Room with feature vaulted ceiling, spacious Kitchen and separate Family Bathroom.
town centre trading position in the very heart of Dartmouth, which is one of the prettiest and possibly most visited and photographed of all of the South Hams towns.
The Singing Kettle offers a traditional and popular menu to include breakfast, morning coffees, lunches, afternoon teas, to include the popular Devon cream tea, together with a selection of hot and cold beverages. The business trades daytime hours only for around 42 weeks of the year in order to suit our client’s lifestyle requirements. For anyone looking to relocate to the West Country, this could be the perfect opportunity to run a profitable catering business, with a comfortable home in a much sought-after estuary town. The leasehold business is on the market for an asking price of £79,950. Full property details are available on our website: www.stonesmith.co.uk and viewings arranged by calling 01392 201262.
The Singing Kettle occupies a prime
Phoenix Specialist Risk Solutions Much like the mythological bird, Phoenix Specialist Risk Solutions was born from the ashes of an industry which has grown tired and disassociated from the people it is designed to protect. Phoenix is built to be different, our main focus is you. We have built our business with care at the core of everything we do. We strive to offer a quality personalised service which is tailored to each individual’s needs — we listen to you, get to know you and aim to support you every step of the way. Your business is in most cases the biggest risk and the biggest asset you will ever have from the initial days of worrying about business levels and cash flow through to staff and HR issues and then back to business levels and cash flow, a revolving cycle. Within your business you will also have your trusted partners,
your accountants and bankers, do you include your insurance broker? If not why not? Commercial insurance should not just be about the lowest possible price, it should be with someone you can work with and trust, someone flexible to the changes your business faces and someone who can advise you of which covers you may like to consider and not just the ones which you are legal required to have. Does your business description on your policy actually match your business, are your sums insured reviewed and adequate, do you have seasonal stock increases? Have you declared the accurate turnover and wageroll? We work with you to help you establish and maintain an insurance program which meets your needs and provides the best value for money. See the website on the facing page or visit www.phoenixsrs.co.uk
T H E W E S T C O U N T RY S P E C I A L I S T S
TAUNTON, SOMERSET
SIDMOUTH, EAST DEVON
SIDMOUTH, EAST DEVON
DARTMOUTH, SOUTH HAMS
TAUNTON, SOMERSET
EXETER, DEVON
Attractive & Well Regarded Licensed Cafe & Restaurant Trading on a Predominately Day Time Only Basis Main Restaurant 45+ & Al Fresco Seating For 32 Impressive Town Centre Business Must Be Viewed
Wonderful Day Time Only Coffee House & Tea Garden Seating Throughout For 46+ Customers Prime Position Close To The Sea Front Solid Trade Levels and Impressive Profits Excellent Catering Opportunity With Low Overheads
Well Presented Free Of Tie Village Inn Prime and Prominent Landmark Trading Position Bar Area (13+), Lounge Bar & Restaurant (46+) Large Owners 6 Bedroom Accommodation Commercial Catering Kitchen & Ancillary Facilities
Traditional Tea Room With Accommodation Much Sought After Estuary Town Well Presented With 30 Covers & Outside Seating Spacious 2 Bed Owner's Accommodation Day Time Only, 9-10 Months Of The Year Award Winning & Lucrative Business
Stunning Waterside Licensed Restaurant Impressive Sales Of £540,410 Net Of VAT Refurbished Restaurant Areas Seating 74 Customers External Seating for 30, Well Appointed Kitchens Outstanding Town Centre Opportunity
Stunning & Award Winning City Centre Gin Bar Furnished To An Exceptionally High Standard Exceptionally Profitable With Impressive Sales Customer Seating Areas For 50+ First Class Business In A Prime Location Run Under Full Management
LH £79,950
LH £95,000
LH £35,000
2040
LH £39,950
2114
LH £49,950
4756
2113
2115
LH £95,000
4787
DARTMOOR, DEVON
EXE VALLEY, MID DEVON
DEVON/CORNWALL BORDERS
DEVON/SOMERSET BORDERS
NORTH DEVON
DORSET VILLAGE
Substantial & Impressive Moorland Village Inn Bar (28+), Lounge & Restaurant (52), Beer Garden 4 High Quality Letting Bedrooms Stunning 4 Bedroom Family Accommodation Impressive Levels Of Trade & Profits
Substantial Detached Country Hotel & Restaurant 10 Ensuite Letting Rooms Lounge with Bar (16), Dining Room (22) 2 Bedroom Owner's Accommodation Set in 2 Acres with Tremendous Potential
Immaculate Detached Village Guest House 5 Quality Ensuite Letting Bedrooms Superior 2 Bedroom Owner’s Accommodation Commercial Kitchens, Car Park & Gardens Profitable Lifestyle B & B Business
Substantial & Impressive Detached Hotel 7 Letting Rooms And A 3 Bedroom Suite Lounge Bar, Breakfast/Dining Room Superior 4 Bedroom Owner's Accommodation Gardens, 5 Electric Hook Ups, Parking Huge Potential To Develop All Aspects
Stunning Detached Thatched Country Inn Character Bar (30+), Restaurant & Dining Areas (55) 4 Letting Bedrooms & 3 Bed Owner’s Accommodation Grounds Of 1½ Acres, Gardens (62) Car Park & Lake Impressive Levels Of Trade & Profits
Substantial Well Presented Character Inn Located In Highly Sought After Dorset Village Bar/Dining Area (50+) & Restaurant (32) 4 Stunning Letting Rooms & 3 Bed Owner’s Home Set In Over ¾ Acre With Car Parking & Gardens
FH £495,000
4789
FH £575,000
6002
FH £650,000
6004
FH £695,000
THINKING OF SELLING? CONTACT STONESMITH FOR A FREE VALUATION
6003
FH £695,000
4783
FH £725,000
4798
01392 201262 www.stonesmith.co.uk
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Maintain a Healthy Cashflow with Boyes Turner Having an effective debt recovery system in place is a must for all businesses – Boyes Turner’s Debt recovery service has considerable experience in dealing with uncontested cases in the leisure and hospitality industry. With our expertise in the industry and including recruitment, logistics and audiovisual, the team pride themselves on offering an efficient and cost effective service on fixed standard charges. The Debt recovery service deals with the collection of all uncontested debts from
the issue of demand letters through to issuing court proceedings, obtaining judgment and enforcement thereof including insolvency proceedings. With a real understanding of the pressures, targets, and deadlines faced by credit controllers and managers with the industry slowly going back to work, our service operates as an extension to your own internal credit control team. Call today on 0118 952 7173 or email dgoddard@boyesturner.com
New Weekly Figures Analysis & Reporting Service David Hunter has been in the business for over 30 years, and with his vast amount of experience has become an expert in ensuring that businesses reach their full financial potential. For years he’s provided a bespoke Mentoring & Consultancy service to a select few, and he has always provided with that, free-of-charge weekly figures analysis and reporting … yes, weekly. David has now come up with a way of making his amazing Mentoring & Consultancy service more accessible to the wider market, and for a lower monthly fee. Instead of being charged for monthly consultancy, you can now access David’s knowledge and expertise via his already-established and very wellused weekly figures reporting system. He will send you weekly reports on how your business is doing and will
throw in FOR NO EXTRA CHARGE AT ALL, four half-day on site Mentoring & Consultancy visits per year (or two full days, depending on location). He will also always be at the end of a phone for you, or email, if you needed him, and he also has access to legal experts as well as a ‘’tried and trusted’’ Bowden Group Alliance colleague who can advise you … again FREE OF CHARGE … on how to save money on your utility bills. If you have a Pub, Restaurant or Hotel business which is facing financial or operational challenges … why not let David have a look, and help you maximise your full potential. There is no cost to David having a look at your figures, and letting you know what COULD be achieved. Call David Hunter confidentially on 07831 407984 or on 01628 487613.
The Retail Mutual Launches Business Cover Product for the Catering Industry with variable limits to include just the cover they need, and benefit from a range of additional information and support services to help them manage their business both in times of need and in times of growth.
As the hospitality sector is given the green light to reopen from 4 July, The Retail Mutual has this week announced the launch of its new business cover product, specifically tailored to the needs of the restaurant and catering trades. Having served independent retailers since 1999, The Retail Mutual is delighted to be able to open its doors to a wider range of independent businesses including restaurants, cafes, coffee shops, bakeries, and takeaways. With small business owners under intense pressure to reduce overheads and minimise risks, The Retail Mutual sets out to offer an alternative. Unlike an insurance company, as a discretionary mutual it is Memberowned and operates in the sole interests of its Member community. It is open to independents only, specialising in supporting retailers, restaurateurs and take-away owners who own and run their own independent businesses. Members can create a personalised cover plan
The service is available online at www.theretailmutual.com/catering, offering those in the hospitality sector the flexibility to obtain a quote and buy their cover outside standard office hours. Those who prefer to buy by telephone can do so via the Mutual’s UK-based Member Services Centre on 0333 2121 007. Mutual Manager, Kirsty Hampton, said, “It’s great to see businesses be able to reopen their doors after a period of closure during the coronavirus pandemic. This is a welcome boost to the hospitality market and to further support the high street, we are expanding our Open for Business campaign to include the food service industry. Expanding into the catering sector was the natural progression for the Mutual. There is huge synergy with retail and in fact many of our existing Members own multiple businesses that span both categories. We are delighted to give them the opportunity to access competitive cover for all their businesses all in one place and to welcome a new tranche of independent business owners into The Retail Mutual’s Member community.” See the advert on this page for further details.
For Sale: Licensed Coffee House and Tea Garden Commercial property specialists Stonesmith, are delighted to be marketing the sale of Selleys Coffee Shop - a popular and well-regarded character licensed café, coffee house and tea garden in Sidmouth. The business was established 30 years ago, and has been owned and operated by our clients for the last 7 years. Presented in excellent order throughout, the business offers potential for incoming operators to purchase an attractive, easy to run and sought-after catering business with an excellent reputation with both locals and visitors alike. The premises are quite unique, forming part of a courtyard development of retail units, from which spinoff trade is derived. Libra Court is situated in a lucrative town centre trading position, just off the main seafront and the main shopping thoroughfare of Fore Street. The business, which is pur-
posefully fitted, briefly comprises: - Main Coffee Shop/Tea Room Seating Area seating 14 customers, Customer Servery, Kitchen, Separate Wash Up Room and a Customer Cloakroom. Enclosed Courtyard Seating Area providing al fresco seating for 32 customers, with electrically operated canopy and heat lamps, enabling customers to sit outside year-round. Selleys also offers potential for incoming operators to develop their own style of trade, to suit their own personal requirements, taking advantage of this desirable catering business in this extremely popular East Devon coastal town. With solid levels of trade and profits, there is genuine potential to increase all aspects of the trade still further. The leasehold business is on the market for an asking price of £39,950. Full property details are available on our website: www.stonesmith.co.uk and viewings arranged by calling 01392 201262.
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