Issue 40
Supreme Court Orders Insurers to Pay Business Interruption Claims CLHNews
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A massive lifeline has been thrown to small businesses particularly those in the hospitality and licensed on trade as a Supreme Court ruling announced this morning (January 15) will force insurers to pay out on disputed coronavirus business interruption claims potentially worth an estimated £1.2bn. Judges were asked to set the limitations for valid claims from various policies following a test case brought by the Financial Conduct Authority (FCA) with the
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support of eight insurance companies last summer. In June 2020, the Financial Conduct Authority instigated a claim against eight defendant insurers, seeking to answer the question of whether business interruption losses caused by the Covid-19 pandemic are covered under particular insurance policies.
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CLH Digital
Issue 40
Editor's Viewpoint
Welcome to the latest issue of CLH DIGITAL EDITOR
Peter Adams
Anyone who thinks that the hospitality sector is “dead in the water” think again!
makes clear sense to appoint a minister for hospitality.
I was rather, well more than rather actually, astounded at recent events surrounding the petition to support a Minister for Hospitality.
That said hats off to Catherine McKinnell, MP for Newcastle North who opened the debate, calling on the Government to “recognise that the sector needs a strong voice in government with a genuine recognition of its diversity” said that such a voice “would be in the government’s interest to put in place”.
Of course, we wouldn’t here at CLH News be as arrogant as to claim all the credit (just joking), but we made an appeal in our digital issues, on social media and on our website for readers to get on board and sign the petition, and also asked them to encourage as many other people on board as possible. I do hope that we contributed in some small way, since at the time of publication (which would be noon on Friday, January 8), there were 38,600 signatures.
This was some 61,400 short of the required 100,000 with only days to go. (January 11) By the time the petition was presented to Parliament that had grown to 207,000 in just a few short days. What a magnificent achievement and a clear demonstration that the industry is alive and kicking and demanding a voice, one which is long overdue. Given the size of the sector the number of people it employs (pre-lockdown) and the amount of revenue raised the Treasury each year it does seem rather odd that this issue has not been addressed before. Hospitality, to all intents and purposes been something of a cash cow for the government, a cash cow each successive government has taken for granted. I remember reporting a couple of years ago that 1 in 3 pounds spent in every pub goes in tax. And who can forget the infamous beer duty escalator during the period between 2008 and 2013? When the Labour Party decided to increase the duty on alcoholic beverages by 6 per cent in real terms. The yearly rise of 2 per cent above the rate of inflation. Thankfully, this was overturned but only after much lobbying to the government without a direct Minister to press the case! I remember reporting way back that by 2013, 58,000 people had lost their jobs and 7,000 thousand pubs had closed and it could have been far worse. Furthermore, a report at the time by Oxford Economics estimated that abandoning the duty escalator saved 21,000 jobs and their data showed a clear correlation between the increase in beer duty and a decrease in the number of pubs and bars. There are, and always has been numerous issues addressed within the sector, and it
Ms McKinnell called on the Prime Minister to meet with petitioners calling for a Hospitality Minister, to understand and acknowledge the real challenges they face and the critical need for a proper voice in government. Speaking directly to the Prime Minister via Zoom, she said: “We have a petition in parliament at the moment, and hospitality is a major employer in this country, not to mention the heart and soul of many communities and they have suffered more than most during this pandemic. “Given we spent two days in the summer debating whether a scotch egg is a substantial meal or not and dealing with the consequences of the 10pm curfew, would the prime minister meet with petitioners who believe it’s time we had a dedicated minister for hospitality to fully understand the diverse nature of this industry and get things right for this industry through this crisis and beyond?” Refreshing to see a member of Parliament recognising the importance of the sector and the pressures it is currently under. I do hope Ms McKinnell does not let up! Her calls to the Prime Minister were met with “verbal verbosity”, used rather more words that were necessary, he didn’t give an answer to the points raised, and in very simple terms the Prime Minister dodged the question! How refreshing it would be if we actually saw a debate in Parliament which came to fruition in a clear unambiguous way. Once again, we called have on some of the industry’s leading lights and influential figures to provide the knowledge, insight and expertise to help operators trade their way through this crisis. Please do email us with any of your news and views we would be delighted to print them and I can only be contacted on edit@catererlicensee.com
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Supreme Court Orders Insurers to Pay Business Interruption Claims Issue 40
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The BBPA has been very vocal and public in its support for the case to make insurers payout, which was led by the Financial Conduct Authority.
The two specific disputed issues were: • The coverage issue. The insurers believe that certain business interruption (BI) policies they underwrite (for themselves or as managing agents for a Lloyd's syndicate), which provide cover in principle for BI losses without the need for physical or property damage, may not cover losses resulting from the COVID-19 pandemic. In its guidance for firms, the FCA refers to "relevant non-damage business interruption policies”. • The causation issue. The insurers (or some of them) dispute whether, as a matter of law and fact and in the light of the BI policies, the necessary causal link to any loss suffered by policyholders that is the subject of claims under the policies can be established, including the impact, if any, of any trends clauses or similar or equivalent provisions. To determine these issues, the High Court was asked to consider a representative sample of BI terms, agreed facts, assumed facts and specified questions.
A BBPA member survey back in May 2020 found that 56% of sector businesses hadapplication for Business Interruption cover rejected. Separate research from the British Institute of Innkeepers in the same period found that just 3% of pub businesses had been successful in receiving a Business Interruption insurance claim. Emma McClarkin, Chief Executive of the British Beer & Pub Association, said: “This landmark ruling is great news for pubs and brewers who hadn’t received payouts on Business Interruption insurance thus far. It is a glimmer of hope in what is an incredibly tough time for our sector. The lack of payouts over insurance claims has added to the terrible woes and uncertainty our sector has faced over the last 10 months. It is why the BBPA backed the FCA in its campaign to resolve the issue.
The High Court judgment, handed down in September, was broadly seen as supportive for the majority of the estimated 370,000 companies said to be affected by the dispute.
UKHospitality Chief Executive Kate Nicholls said: “Obviously, we still need to pore over the details, but, at first glance, this looks like very positive news. • MICROWAVES • EXTRACTION CANOPIES • “Businesses took out policies in good faith and it is
Giving the court’s ruling, Lord Hamblen said the court accepted the arguments from representatives of policyholders and dismissed appeals from insurers against an earlier judgement finding in policyholders’ favour. The ruling covered issues such as disease clauses, whether business were denied access to the properties, and the timing of lost earnings. When the first lockdown was introduced in March 2020, many small businesses, including the hospitality and on-trade which was the most affected made claims through business interruption insurance policies for loss of earnings when they had to close, maintaining that they faced ruin when insurers refused business interruption policy claims on losses caused by the first national COVID-19 lockdown. Six of the world’s leading commercial insurers Hiscox, RSA, QBE, Argenta, Arch and MS Amlin, said many business interruption policies did not cover widespread disruption.
right that insurers stick to these agreements and honour claims. “Should this result in pay-outs to policy holders – a point which is still not clear at present - this could provide an additional lifeline that many businesses desperately need. It could be the difference between keeping staff members on or being forced to let them go; it could mean the survival of a business that was previously staring collapse in the face.
The Hiscox Action Group, representing thousands of claimants, hailed the ruling as a “massive boost” for UK businesses. It claimed a “full victory” and added: “The decision has been unanimous against Hiscox et al.”
“I would like to thank Taylor Wessing for all their hard work. We have been pushing hard for a positive resolution, and the legal insight that Taylor Wessing has provided to hospitality operators has been immense. Hopefully, this outcome will give many small businesses in the hospitality sector peace of mind and possibly some financial support they need to begin rebuilding.”
The British Beer & Pub Association (BBPA), welcomed the UK Supreme Court’s judgement that insurers will have to payout on business interruption insurance.
The decision may now decision paved the way a flood of further claims.
The legal process was fast-tracked to the highest court in England and Wales which said that it had “substantially allowed” the appeal brought by the FCA and an action group to clarify the position. The ruling provides guidance for a wider pool of 700 policies, potentially affecting 370,000 small businesses.
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Adopting the policyholders’ position for the purpose of contesting these issues, the FCA argued that the relevant BI policies do cover the events of COVID-19 and the government action responding to the pandemic in the first half of 2020.
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Alleviating Lockdown Stress in the Hospitality Sector 4
CLH Digital
Issue 40
By Toby Ingham, UKCP registered psychotherapist- www.tobyingham.com The lockdown is causing a huge loss of jobs and leaving businesses with many operators despairing about the future of their business. What are the psychological risks of an extended lockdown within the industry and what can people within the industry do to alleviate stress? The Covid-19 pandemic has resulted in the hospitality industry facing perhaps one of its biggest crises with many facing an uncertain future. Undoubtedly, the pandemic has brought the issue of mental health to the forefront. In the recent report by Hospitality Action, which was released in September 2020, the new C-19 restrictions including social distancing measures, extra sanitation measures, pressure of ‘policing’ patrons, fear of C-19 infection and fear of job losses were the main causes of stress. So, even though we’re all aware that it is only through the combination of tougher lockdown measures and waiting for the national rollout of the vaccination programme that we will come out the other side, waiting and being in lockdown is having a major impact on our mental health. People in hospitality have had to deal with a prolonged period of stress which stems directly from their day to day work prelockdown and from the uncertainty of what comes next for the industry. Stress is a psychological and emotional reaction which triggers the release of hormones. The major stress hormones are cortisol, adrenaline and noradrenaline. These hormones all take time to be metabolised. They can trigger mood swings and increase irritability. When this happens over a long period of time, we end up sleeping badly, which increases our irritability, anxiety and can become the beginning of a depressed mood,
perhaps depression. As a result, a negative spiral develops. The longer it goes on, the deeper it gets, the more we lose track of the person we were before we started experiencing the destructive effects of stress. A lot of the stress we experience comes from avoiding the truth of our situation, fighting against something that we cannot change which doesn’t benefit us. Instead it makes us more stressed, depressed and downhearted. So what can we do to help ourselves? On a personal level, perhaps the first thing to do is to accept the lockdown and the situation we find ourselves in. Don’t fight against it and avoid complaining about it. Instead, try to accept it and carry on. If we can find a way to accept our situation, we’re more likely to adopt a positive attitude. It may look impossible to look at our situation in a way that lifts our mood but it is important to address our attitude. It’s the one thing we can work on regardless of our circumstances. When we accept things, our attitude changes, we see ‘can do’, whereas before everything was ‘cannot.’ When we accept things, we can put our energy to better use. Once you’ve made that shift you can start looking for ways to support yourself. During difficult times it’s more important than ever to do what we can to look after ourselves and make good health and lifestyle choices. As for employers within the industry, it’s vital to create a culture of openness and encourage your staff to look out for each other. Offering emotional and practical support comes in different forms and will differ from business to business which is why it’s important to ascertain what works for you and your teams. Make the most of the resources available to you, both national and local and put a system in place so your staff is aware that you’re doing your upmost to help them. It is a difficult time for the whole industry and it’s more important than ever to place wellbeing at the centre of all operations.
Hospitality Debate Shows Overwhelming Support For Sector In Parliament Members of Parliament have supported a motion to appoint a dedicated Minister of hospitality following a motion earlier this week in the House of Commons.
allow businesses to begin planning. Equally clear is that a great many MPs recognise that this additional support will be necessary if the sector is to survive and lead the national revival.
Over 200,000 people signed a petition for a Minister for Hospitality be created for the current, and successive governments.
“It was incredibly positive to hear so many MPs being vocal advocates of the hospitality sector. There was unanimous recognition of our importance economically and socially. It was particularly pleasing to hear parts of the sector like nightclubs, wedding venues and conference centres being lauded – businesses that have not grabbed headlines in the way that other sectors have, but are no less important, as the debate recognised. There was also welcome recognition for our critical supply chain.
Catherine McKinnell, MP for Newcastle North who opened the debate, called on the Government to “recognise that the sector needs a strong voice in government with a genuine recognition of its diversity” said that such a voice “would be in the government’s interest to put in place”. John Spellar, Labour MP for Warley, reiterated Ms McKinnell’s words that hospitality “falls between different departments, it represents hundreds of thousands of establishments, and it falls between the bureaucratic cracks”. He said the sector “needs someone to be their champion in Whitehall… they need someone to understand the whole economic ecosystem and join up the dots” and added that a hospitality minister would have understood the “chaos and waste” that have resulted from last-minute closures over the past year. UKHospitality welcomed the debate in Parliament which, the trade body says, highlights the overwhelming support for the sector and the need for additional supportive measures. The debate on support for the hospitality industry was made possible when a petition, calling for the creation of a Minister for Hospitality, gained the 100,000 signatures necessary to trigger a debate – before doubling that number. UKHospitality Chief Executive Kate Nicholls said: “There was a clear and highly encouraging demonstration of strong cross-part support for an extension of the VAT cut and the business rates holiday. These are going to be crucial if we hope to see businesses survive the year. Announcing an extension of both of these policies, at the earliest possible opportunity, will provide some much-needed stability for our sector and
“It is striking that, in the end, the petition got more than 200,000 signatures. We all understand the importance of what we do and it is good to see the Government recognise the importance of working closely with the sector to ensure that we are properly supported, not just during this crisis but more generally.” to Neil Pattison, Director at Caterer.com, the UK hospitality industry job board: “Parliamentary debate around creating a Minister for Hospitality is long overdue and very welcome. The sector now needs these positive conversations to result in action. The UK’s latest national lockdown has dealt yet another blow to the hospitality industry, one of the biggest employers in the UK and a significant contributor to the health of the economy. The prolonged business closures are causing significant damage to the strength and confidence of hospitality businesses and also to the millions of talented staff employed by them. Since March last year, Caterer.com has received more than three million applications to jobs on the site and in November alone over 17,000 new CVs were added to the database. Our data shows clear indication of the rising level of uncertainty and unemployment in the sector, but also of the desire for hospitality employees to remain working within it. There is also a strong desire among the public for hospitality services to reopen as soon as possible, and we’re confident that with the right levels of support from government, the sector will return with strength. The appointment of a Minister for Hospitality is crucial to this success.”
The Government Must Now Reveal Its Business Rates Strategy For Hospitality Sector Post March Says Colliers The Government really can’t leave it any longer before it spells out its proposals for business rates for the beleaguered Retail and Hospitality sectors post April 1st says John Webber, Head of Business Rates at Colliers International. And at the very least it should extend the current business rates holiday for another six months. Webber warns that unless the Government announces reliefs soon, Billing Authorities across the country will be getting bills ready to send. And as businesses in the sector struggle with yet another third national Lockdown with shops, restaurants and hotels remaining closed for another six weeks, “the last thing businesses need is for exorbitant business rates bills to be landing through their letterboxes in February and March.” “We had the deadline for the call for evidence for business rates reform on September 18th, 2020 and since then there has been no mention of any further business rates reliefs or holidays, and reform proposals have been kicked into the New Year. Now it’s the New Year, the start of a national Lockdown and still no hint of a reprieve- and time is running out! ” continues Webber. In non-Covid times, Business Rates provide the Government with a net tax take of about £26 billion, of which the Retail Sector is the largest single sector, paying between a quarter and a third (around £7.625 million) of the total tax bill. This is even though the gross value added by retail to the national economy (GDP) is less than 10% (ONS). Together with the hospitality sector, the tax contribution is well in excess of £12
Billion. Although both retail and the hospitality sectors have been receiving a business rates holiday since last March and the government has just announced a new grant scheme to help businesses generally, casualties in the sectors have continued to be far and wide. The latest announcement comes from stationery chain Paperchase which has filed a notice to appoint administrators after most of its stores were forced to close over the Christmas period. The third lockdown had just been a step too far for the company- and it is not alone. John Webber’s warnings come as the Centre for Retail Research (CRR) revealed that 2020 was the worst for the High Street in more than 25 years as the coronavirus accelerated the move towards online shopping. Nearly 180,000 retail jobs were lost in the UK in 2020, up by almost a quarter on the previous year and CRR predict there will be more pain for the sector in 2021 as retailers face a cash flow crisis and rent arrears that will be payable when the moratorium ends. CRR predicts up to 200,000 more retail jobs will be at risk in 2021. Given the state of hardship being faced by both sectors, Webber believes therefore that it is inconceivable that retailers and hospitality would be able to take back their business rates commitments in the next twelve months. “Even “successful” retailers such as John Lewis would be facing annual rates bills of over £50 million (not including Waitrose) for a chain of fewer than 50 stores.” The Chancellor really can’t delay any longer says Webber and must give retailers and the hospitality sector some glimmers of hope.” Otherwise we’ll find them opening their stores purely to pick up a rates bill for 2021-2.”
WSTA Calls on Chancellor To Cut Alcohol Duty And Extend VAT Reduction To Boost Recovery Issue 40
The WSTA has called on the Treasury to cut wine and spirit duty and extend the hospitality VAT reduction in the upcoming Budget to help the sector recover, as Covid-19 continues to impact wine and spirit businesses.
Wine and spirits play a vital role in the hospitality sector, which acts as the ‘shop window’ for products – by broadening the scheme the Chancellor can throw his weight behind wine and spirit producers, and the wider hospitality sector.
In a submission sent to the Treasury today (Thursday), the WSTA has set out its vision to help businesses survive, recover, then thrive in 2021 and beyond.
In March of last year, the Chancellor announced that all alcohol excise duties were frozen, which avoided increasing the burden on drinks industry businesses and consumers as measures to address the Covid-19’s spread took hold – but the closure of on-trade venues days after the announcement meant that businesses were unable to feel the benefit.
The UK’s largest alcoholic drinks trade body described the importance of a low tax environment and greater government support to meeting UK wine and spirit business’ international potential. A duty cut will safeguard UK wine and spirit businesses, many of whom are SMEs, protect future income to the Treasury, and support a quick and sustainable recovery for the UK’s hospitality sector – in which wine and spirits will play an important role. As it stands, the temporary cut in VAT to 5% on soft drinks and food will lapse in March. To support the hospitality industry in their recovery, the WSTA supports extending the scheme until at least March 2022. But, the WSTA argues, the scheme must go further, and is urging the Government to broaden the scheme to include alcoholic drinks. British wine and spirit businesses support over 360,000 jobs across the supply chain as well as bringing in around £50 billion to the British economy.
A cut this time around would be a show of support for businesses after an incredibly challenging 2020, with the outlook for 2021 still uncertain. In the medium term, the WSTA wants to work with government to achieve a simpler, fairer system of alcohol taxation in the UK through the ongoing Alcohol Duty Review. Miles Beale Chief Executive of the Wine & Spirit Trade Association said: “We have submitted our asks to the Treasury ahead of the Budget in March. We appreciate that the public finances are under tremendous pressure, but so are the businesses we represent – that is why our asks are modest and targeted at promoting the recovery of our sector throughout 2021. “With greater support from the Government to weather the Covid
The initiative is part of the Community Hero campaign, where pub-goers can nominate their hero via an online application form, with the chance for the nominee to win £1,000 and have a cask ale named after them. Runners up are also in for the chance to win £500 and £250. The campaign has been created to give something back to the communities Punch are part of and to bring people together by sharing these amazing stories.
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pandemic, the UK’s wine and spirit businesses can be ready to recover, grow and explore new opportunities as the UK forges new trading relationships across the globe. As suppliers into the hospitality sector, their economic success is linked to recovery of the broader hospitality sector with consumers keen to support pubs, bars and restaurants to sample the great wines and spirits our members produce and import. “To survive then recover and eventually thrive, wine and spirits businesses need a duty cut and an extension of the hospitality VAT scheme to include alcoholic drinks; and next through the Government’s Alcohol Duty Review, which must deliver a simpler, fairer and supportive alcohol taxation regime. “We believe that review holds the key to stimulating growth in our SME-rich, internationally renowned, potential-packed wine and spirit sector.” Duty is currently so high that 55% of the average priced bottle of wine and 73% of a bottle of spirits, at 40% abv, sold in shops and supermarkets is now taken by the Treasury in tax and VAT. The UK alcohol industry is one of the most heavily taxed in Europe, as we are stung by the third highest duty rates for wine and fourth highest duty rate for spirits when compared with EU countries.
Punch Celebrates Community Heroes Punch Pubs & Co is celebrating local heroes for their superhuman efforts in 2020 and is calling on its 1,200 publicans and their guests to nominate local people who did something incredible for their community last year.
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Speaking about the initiative, marketing and strategy director Russell Danks said, “More than ever before we have seen people from all walks of life, stepping up to do fantastic things for their communities. The Great British Pub sits at the very heart of those communities and has continued to prove that it remains a central hub where people connect. A place where memories are made and stories are shared. Although we can’t be together in the pub at the moment, we want to hear these stories and give back to those who are dedicated to doing good and have provided vital support during a tough year”. Nominations can be made at www.pubcommunityhero.com up until 28th February
A Vaxxing Question: Can Anybody in the Catering Sector be Forced to Take the Covid-19 Vaccine? 6
CLH Digital
Issue 40
The fantastic news was recently announced that a COVID-19 vaccine has been authorised. We answer the question on everybody’s lips: can anybody be forced to take the vaccine? David Sheppard, an employment lawyer from Capital Law, answers. Currently, nothing in the law give employers or governments the authority to force people to become vaccinated. In fact, the Public Health (Control of Disease) Act 1984 specifically states that members of the public should not be compelled to undergo any mandatory medical treatment, including vaccinations. In an employment context, even if an individual’s contract within the catering sector includes a clear medical examinations clause, freely given consent would still be required. Forcing employees to be vaccinated could give rise to numerous objections on the grounds of individual liberty and human rights, as Article 8 of the European Convention on Human Rights protects people from being interfered with physically or psychologically. There could also be criminal implications – as forcing anybody to receive a vaccine injection under duress could constitute an unlawful injury. Additionally, someone’s anti-vaccination position could amount to a protected philosophical belief under the Equality Act 2010. If an anti-vaxxer could establish that their belief was genuinely held, then they may find success at a tribunal. There are also several religious issues at stake when it comes to vaccinations, like the fact
that many vaccines use pig gelatine, which could cause problems for some faiths, and for vegans, all of whom are protected under the Equality Act. Employers may be tempted to take indirect measures to pressurise vaccination of their employees – such as refusing employees’ entry to certain parts of the workplace or front-line roles if they are not vaccinated, or issue disciplinary action if an employee refuses to be vaccinated. But any such measures should be considered very carefully before being implemented, as the employee may be able to issue a direct or indirect discrimination claim; and claim constructive unfair dismissal if they resign. In the catering sector, it could be argued that requiring an employee to be vaccinated, and disciplining them if they refuse, is reasonable due to the public facing nature of the work, ultimately justifying dismissal or other disciplinary action. But it’s not quite that simple. Any employer mandating a vaccine would still need to balance out the interference with an employee’s individual liberty and human rights against the degree to which vaccination reduces risk for residents. Essentially – does the vaccine reduce transmission, or does it simply suppress symptoms in a carrier only? It’s this information that would inform an employment tribunal as to the reasonableness and proportionality of mandated vaccines in a high-risk workplace, such as care homes. There is still a huge amount of uncertainty surrounding the COVID-19 vaccine, as we are truly in unchartered territory that an effective vaccine has been developed in the middle of a pandemic. Ultimately, the safest position for most employers and workplaces to hold is to allow personal choice, provide education and factual information (similar to the 1980s AIDs campaigns), and ensure that common sense prevails. They should also make sure that anti-vax viewpoints are respected, particularly if they are based on protected beliefs. One thing is sure: social distancing measures at within the catering sector are unlikely to disappear in 2021, until Covid transmission is kept for prolonged periods at very low levels following the vaccination programme. Therefore, in the short term, maintaining these measures should remain a priority.
Use Funding Boost To Save Hospitality Businesses and Jobs, Says UKHC UKHospitality Cymru has called for Welsh Government to use new Treasury support finance of £227m to provide emergency backing for the threatened hospitality businesses and jobs in Wales that need it most.
“They need this help desperately. While furlough has been vital, it has also meant larger hospitality employers have had to pay 20 per cent of wages for months of enforced closure. Reserves are gone, borrowing is high and the future is perilous.
UKHospitality Cymru Executive Director David Chapman said: “We live in dark days at the moment- a very dangerous time for the spread of COVID. Today’s Treasury announcement reflects that serious position but also recognises that our beleaguered businesses are once again forced to close for a precarious third lockdown period.
“Substantial investment now would yield major returns for the economy when conditions improve. “Let’s also keep our eyes on the future and build together a spring springboard for strategic recovery, for the hospitality industry’s survival, reopening, protection, growth and future prosperity in 2021and the years to come.
“Until now UKHC’s appeals for survival funding have been positively listened to by Welsh Government. Now we need to see the consequential payments in Wales allocated to our industry in full and, critically, getting to the key businesses and the supply chains they sustain.
“Put hospitality at the heart of Wales’ economic recovery. Make our industry one of the five new shining beacons of the Wales economy. Give us the status and the supportive investment that the industry needs to build.”
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At Least 250,000 UK Small Businesses Will Close Without Further Help, New Study Warns A record number of small business owners are planning to close their firms over the coming twelve months, putting the UK on course to lose more than a quarter of a million businesses, according to the latest SBI. Just under 5% of the 1,400 firms surveyed for the study say they expect to close this year. The figure does not reflect the threat of closure faced by those hoping to survive despite having frozen their operations, reduced headcounts or taken on significant debt. The proportion is at an all-time high for the SBI, which launched in the wake of the financial crash, and is more than double that recorded at the same point 12 months ago. There are 5.9 million small firms across the UK, according to the Department for Business, Energy and Industrial Strategy (BEIS). The UK SBI confidence measure stands at -49.3, down 27 points year-on-year. The reading is the second-lowest in SBI history, second only to that recorded in March 2020. The vast majority of those surveyed (80%) do not expect their performance to improve over the next three months. Close to a quarter (23%) of small firms have decreased the number of people they employ over the last quarter, up from 13% at the beginning of last year. One in seven (14%) say they’ll be forced to cut numbers over the next three months. BEIS estimates that 16.8 million people work in smaller firms across the UK. The proportion of small businesses forecasting a reduction in profitability for the coming quarter has spiralled over the past year, rising from 38% to 58%. The figure is at an all-time high. Almost half (49%) of exporters expect international sales to drop this quarter, up from 33% at this time last year. FSB National Chairman Mike Cherry said: “The
development of business support measures has not kept pace with intensifying restrictions. As a result, we risk losing hundreds of thousands of great, ultimately viable small businesses this year, at huge cost to local communities and individual livelihoods. A record number say they plan to close over the next 12 months, and they were saying that even before news of the latest lockdown came through. “At the outset of the first national lockdown, the UK Government was bold. The support mechanisms put in place weren’t perfect, but they were an exceptionally good starting point. That’s why it’s so disappointing that it’s met this second lockdown with a whimper. “There are meaningful lifelines for retail, leisure and hospitality businesses, which are very welcome as far as they go. But this Government needs to realise that the small business community is much bigger than these three sectors. “Company directors, the newly self-employed, those in supply chains, and those without commercial premises are still being left out in the cold. We’ve published a five-point plan to address gaps in the support landscape, and we look forward to the Treasury embracing it. Action in March will be too late to stem closures. “We also have to look again at how we treat emergency debt facilities over the coming months. Many of those who have borrowed significantly have done so in order to innovate. It would be a shame to lose the top businesses of tomorrow because of a failure to extend grace periods today. “All the while our exporters are trying to get across what a new EU-UK trade agreement means for them without the cash they need to make adjustments. Direct funding to help them manage new obligations in the form of transition vouchers is urgently needed.
Consumers Make Extra Effort For Valentine’s Day 1-in-5 consumers intend to make a bigger effort than normal this Valentine’s Day, especially Generation Z and younger Millennials, according to a new consumer poll. KAM Media has teamed up with Toggle to understand consumer intentions for Valentine’s Day 2021. Yesterday’s consumer poll found that despite most people being in lockdown at home, 70% of UK adults are still intending to celebrate the occasion. And many people have already started planning for the big day: nearly 1-in-3 UK adults have already started thinking about how to celebrate Valentine’s day, including possible gift options. 13% intend to spend more than usual, rising to 22% of under 35year-olds. Katy Moses, MD at KAM Media, said: “Last year 1in-5 UK adults visited a pub or restaurant to celebrate Valentine’s Day. It’s usually the second highest footfall driving occasion after Mother’s Day and the highest spending. Obviously, this Valentine’s will look very different but given everything they’ve been through over the last 10 months, consumers are really embracing any excuse to celebrate right now and to make one day seem different from the next! Operators and brands should already be actively communicating their offer as consumers are already researching their options.” The research found that consumers are keen to
show their love for hospitality too: 25% would consider getting a Valentine’s Day “take away” from a local pub/restaurant and 16% would consider a ‘dine at home meal kit’. Sam Brown, Chief Commercial Officer at Toggle, said: “Last March it would have been unthinkable to consider that hospitality would still be closed for Valentine’s Day 2021 – a day when the public usually spends over £1bn each year. However, the shift in consumer behaviour and the rapid adoption of technology in the sector means that Valentine’s Day certainly isn’t cancelled. “Last year tested every relationship to its limit and, as a result, 1-in-3 people plan on making an even bigger effort this year than usual. And with 1in-4 people planning to celebrate Valentine’s with an experience, gift card or at-home kit from their local pub or restaurant, we’d encourage operators to ensure they have a Valentine’s Day offering available when customers come looking.”
Issue 40
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Why 2021 Should Be The Year For Digitising The Hospitality Industry 8
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By Aaron Belton, Head of global hospitality, DocMX (www.docmx.io) While entering a new year offers a level of optimism, as the hospitality industry hopes to soon resume operations, there are still numerous challenges ahead. Aaron Belton, Head of Global Hospitality at DocMX, comments on how the industry can use this time period best described as ‘limbo’, while the UK experiences its third national lockdown, to consider how best to streamline and future-proof operations whilst preparing to welcome back guests, when safe to do so.
REVIEW BACK-OFFICE PAIN POINTS Companies all too often focus on digitising customer-facing processes but there are also significant improvements and cost savings that can be made in the back-office. While hotels have their doors closed to customers, there’s time available to review the hotel or clusters’ back-office operations to consider what works, are we as efficient as we could be and how forward-thinking improvements will benefit in the long run? Organisations are now presented with precious time to invest in technologies that will assist them reopening with streamlined and efficient processes set in place, which will not only allow a smooth new operation, but aid them in the
event of any future crises. Now is the time to consider reviewing operations to become more agile and reduce risk by utilising leading edge automation technology to maximise profitability.
AUTOMATED PROCESSES TO MATCH THE NEW CHALLENGES IN HOTEL OPERATIONS The current pandemic has demonstrated that hospitality organisations cannot continue to operate as they have in the past. Hotel occupancy won’t resume at pre-Covid levels, therefore hospitality organisations will need to adopt a ‘do more with less’ approach. Almost all hotels around the world have experienced a drop in occupancy to less than 20% during the last 12-months. Operators must consider first and foremost the bottom-line and how it can be improved by optimising the way their teams work and by looking to increase efficiency across all areas of the business. Utilising automation and AI technology will guarantee efficiencies and financial savings when processing operational tasks such as Income Audit, Accounts Receivable, Accounts Payable, Human Resources, and even Food and Beverage administration. This technology allows employees in all departments to devote time and energy focusing on more big-picture planning, protecting the hotel against future risk and maintaining and improving the guest experience.
BUILDING FOR THE FUTURE, POST-BREXIT Looking forward, with Brexit, the pandemic and perhaps as yet unseen industry challenges, the question of staffing is likely to become increasingly topical, as the industry overcomes the challenge of staffing levels. When asking, when the industry reopens, can hotels operate more effi-
ciently with less staff? And if so, how? In my experience, there are no two-ways about it: to succeed, hotel owners and operators need to prepare to re-open leaner, rather than returning to the pre-pandemic status quo. To reduce risk investing in proven, leading edge, automation technology now, will ensure that once properties are able to re-open operations are leaner, money is not wasted, and efficient processes are set in stone to help the hospitality industry thrive now and in the future. Digital automated processes, which are easy to implement and user friendly, will benefit both the organisation and its staff. This is why automation will continue to be one of the top hospitality technology trends of the future. Review, analyse, structure your efficient processes, and standardise these efficiencies into a digital platform capable of running administrative tasks automatically. Enhancing operational efficiency will save valuable time for employees, which in turn can boost revenue and help to increase guest satisfaction. For example, the daily tasks of a Front Office Manager may include the review and signing of numerous financial reports to remain compliant for the internal and external auditors, a multitude of checklists and HR tasks to be completed, plus other administrative tasks which could all be easily streamlined. These time savings will allow managers to empower their departments to focus on delivering 5-star customer services. Digital transformation is not just for the big industry players, all companies large and small can benefit. Affordable and simple-to-use tools are accessible to even the smaller hotel operators who get by without a dedicated IT department. In short, digitisation and automation should be at the forefront of every forward-thinking hospitality leader’s plans.
Urgent Action Required To Deliver Government Grants To Struggling Pubs, BII Survey Reveals
The British Institute of Innkeeping (BII) has conducted a survey of licensees to discover the reality of accessing Government grant support for their pubs. With results varying wildly from one local authority area to another, the consistency of delivery of these vital funds has given a further challenge to cash strapped licensees. The overly complex requirements for applying for these funds, has meant that less than 1 in 4 pubs have received the full payment of grants they were entitled to during the Autumn and Winter months of 2020. In particular, the grants designed to support pubs who could still open, but with very severe restrictions on their trade, (Local Restrictions Support Grant – OPEN) have caused confusion in local authorities and a delay or even denial of funds for the licensees who have had little or no income in 2020. In addition, 1 in 7 licensees have yet to receive a single payment into their banks from grants they are entitled to. Steven Alton, CEO of the BII commented: “This survey has confirmed that there are very different experiences for licensees claiming these essential packages of support, depending on where they are based in the country. 80% of the respondents of this survey are single site operators, but for those running pubs across several local authority areas, the stark contrast from one local authority to another can clearly be seen. Some are getting it right first time, with swift payments and great communication, whilst others have not even made applications for
grants announced months ago available on their websites. “Whilst there are many areas of concern, there are also some examples of local authorities who have gone above and beyond to support their local hospitality businesses, through excellent communication, easy-tonavigate application processes online, and swift payments into accounts, as well as full utilisation of their discretional grant funding to specifically help pubs. They are setting the standards that should be expected of all local authorities, but can also surely provide valuable lessons for those struggling to cope with the complexity of the grant system. “We have taken our findings to the heart of Government, to call on them to make the process as simple as possible for all, and to support local authorities who are clearly struggling to cope with the additional demands placed on them. “The other clear message is that our pubs need a full package of measures to support their recovery going forwards. 80% of our respondents believe cancellation of Business Rates for 2021/22 is critical to enable them to plan for the survival of their pubs once they are allowed to reopen. Similarly, 64% believe it is also critical to continue the reduction of VAT at 5% for the rest of the year, whilst almost as many believe this reduction should also apply to alcohol served in their venues. “These additional measures, announced as soon as possible will give our licensees the ability to plan for the future of their pubs, and become an essential part of the economic and employment recovery of our nation.”
Bring Boozers Back As “Offies” Say UK Public MORE than half of the UK think the government should re-open pubs – and allow them to operate as off-licences, according to a poll. The pub trade is reeling, with the latest raft of lockdown laws in place until March 31. The government has suggested pubs may remain closed until May Day.
Nearly 60% of men say “Yes” compared to 48% of women. Conservative voters, at 56%, are slightly more keen on the idea than Labour voters, 52%. Scottish National Party voters at 70% are most in favour of the plan.
Digital pollsters Findoutnow.co.uk asked more than 7,000 people: “Should the government allow pubs to act as off-licences during lockdown, selling drinks in sealed containers?” The results are as follows:
Regionally, the Welsh are the people who want pubs as off-licences most of all at 61%.
• Yes: 54% • No: 29% • I don’t know: 18%
Last week The Campaign for Real Ale wrote to business minister Alok Sharma asking for “urgent clarification and assurances that pubs would be able to operate as off-licenses”.
Breakdowns by age, newspaper readership and other categories are available.
Christmas Sales Misery for Pubs and Restaurants Issue 40
Britain’s managed pub and restaurant groups saw total sales drop by 72.6% over the festive season, in what should have been the sector’s busiest trading period of the year, latest data from the Coffer Peach Business Tracker show. "Hopes that Christmas and New Year would help at least part of the market recoup a little of the income lost earlier in 2020 were dashed when the Government started to impose increasingly severe tier restrictions across England in the run-up to the Christmas break, with further prohibitions for New Year, on top of the restrictions in place in Scotland and Wales,” said Karl Chessell, director of CGA, the business insight consultancy that produces the Tracker, in partnership with The Coffer Group and RSM. Trading figures for the five weeks from November 30 to January 3 show that drink-led managed pubs and bars were worst hit, with total sales down 83.7% and 87.2% respectively on the same period last year. Managed food-led pubs and pub restaurants were down 78.2%, while group-owned restaurants saw total sales drop 57.9%. "Restaurants had a marginally less miserable time, benefitting from people out Christmas shopping at the start of month and more importantly from delivery business. Overall in December, delivery accounted for 23% of restaurant chains’ sales,” added Chessell. Regionally, London, which was largely open at the beginning of December, also fared slightly better than the rest of the country with sales down 66.8% on last year, compared to 73.9% down outside of the M25. The tier system had already kept pubs and restaurants across large parts of the country closed from the start of the month, but the escalation of measures saw the sector effectively grind to a total standstill by the end of December, even before January’s return to complete lockdown,” observed Chessell. At the beginning of the festive period Tracker figures show that just over half of the country’s managed pubs, bars and restaurants were trading again after November’s lockdown. By the end of December the number was less than 10%. At the end of December, underlying annual sales for the whole market were down 50.5% on the previous 12 months. David Coffer, chairman of The Coffer Group, said “It doesn’t need a genius to work out why these dreadful
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trading figures have materialised. The big question is how do we come out of the spin? With most operators now unable to create any turnover whatsoever the accrual of debt has become critical. The crucial date will be 31st March when the Moratorium for insolvency is removed and many operators will face over a year of unpaid property outgoings which landlords will be able to aggressively pursue. Similarly, there are debts relating to rates, taxes, VAT, insurance and repayment of business loans. Altogether a tsunami of debt which needs to be dealt with from a standing start. How our sector, and indeed others, manage this predicament will be more than a challenge.” “All operators have been endeavouring to conserve resources by furloughing staff and closing their premises but it will be exceptionally hard to “open the doors” and just start trading. Customer confidence, cultural changes, unemployment, and lack of spending power will have an impact certainly in the years following. There will be opportunities for those who wish to expand with grateful landlords and helpful banks involved. We all hope for additional Governmental intervention come April but come what may this is not the landscape that any of us could have imagined let alone experience. I don’t expect these operational figures to improve in any way over the coming quarter but I have the greatest hope that the spirit to survive and thrive will come to the forefront.” Paul Newman, Head of Leisure and Hospitality, RSM, said “December’s results lay bare the stark reality facing the hospitality sector. The government’s tier restrictions led to most sites shuttering early in the month, compounding pressure on costs with operators already committed to serious outlays with suppliers to meet anticipated festive demand. With new year lockdown measures unlikely to be lifted before Easter – in an optimistic scenario – the hospitality industry is left facing its greatest challenge yet. Businesses and their funders desperately need greater visibility to support their cash flow forecasting. It’s hard enough to predict when top line income will return without the ongoing uncertainty around costs. Urgent clarity on substantial, additional Government support is needed now as the 3rd March Budget may simply be too late. The Chancellor’s latest grant package does not go far enough, barely touching the fixed monthly site costs that businesses face. At the very least, a further year of Business Rates relief and the extension of the 5% reduced VAT rate would provide some hope for the future and allow more companies to emerge the other side of this pandemic to fight another day.”
UKHospitality Pledges Assistance In Vaccine Roll-Out Following respective statements strengthening COVID restrictions in England and Scotland, UKHospitality has called for a road map to recovery and has committed to assisting vaccine roll-out. UKHospitality Chief Executive, Kate Nicholls OBE, said ““Tighter restrictions are a clear and grave indication that we are still a long way from normality. That means hospitality businesses are a long way from being able to begin to trade their way back to safety and keep jobs alive. “In which case, the Government has to be clear about how it is going to make the best possible use of this time. It needs to be used effectively to provide a rapid and extensive roll out of the vaccine and we need a clear exit strategy along with a road map for recovery and business support.
“The hospitality sector can assist in the rapid roll out of the vaccine and we are keen to repay the support shown to us. Our sector is sitting on well-ventilated, COVID-secure spaces such as hotels, conference centres, pubs and restaurants which can be used and businesses are already coming forward to offer locations to expedite a mass vaccination programme. “It is also more important than ever that hospitality businesses, who were hit first and hardest by this crisis are given another package of grants to keep businesses alive. This has to come alongside an extension of the VAT cut and business rates holiday, which were already urgently needed even before these further restrictions were announced.”
Consumer Spending Declined 2.3% In December As Tighter Restrictions Hampered Hospitality 10
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Consumer spending declined 2.3 per cent year-on-year in December – the largest decline since June 2020 – as the tightening of tiered restrictions across the UK hampered high-street retailers and hospitality. Data from Barclaycard, which sees nearly half of the nation’s credit and debit card transactions, reveals that spending on essential items grew 4.5 per cent year-on-year as Brits stocked up for the festivities, aided by a 14.7 per cent rise in supermarket shopping overall and online grocery spend surging 88.0 per cent. The hospitality sector was particularly hit hard in December, with steep declines at bars and pubs (-71.4 per cent) and restaurants (-65.4 per cent) as new measures saw many Brits cancel festive social plans. Spending on non-essential items dropped 4.9 per cent – the largest decline since June 2020 (-22.3 per cent) as the growing spread of coronavirus led to more Brits staying at home and unable to visit physical retail stores. While in-store retail spending fell 8.3 per cent, the significant shift to online shopping continued, with online retail rising by 52.2 per cent and accounting for almost half (46.8 per cent) of all retail spending in December. Brits also continued to make the most of nights in by purchasing new boxsets, downloading new video games and ordering takeaways, with eating and drinking (81.0 per cent) and digital content and subscriptions (41.4 per cent) seeing strong online increases. Shops in the local community continued to enjoy a boost as well, with specialist food and drink retailers such as butchers, bakeries and off licenses recording a 43.7 per cent rise. This comes as more than half (54 per cent) of Brits say they will do what they can to support local shops during 2021. While overall travel contracted by 63.8 per cent, there was an improvement seen in spending across some categories in the sector. Airlines saw a less steep decline of 58.1 per cent compared to the previous month’s decline of
73.6 per cent. Additionally, travel agents recorded a smaller drop this month of 72.3 per cent. This comes as one in five Brits (22 per cent) say they are already making plans for a big holiday at some point in 2021, reflecting optimism that a potential recovery may come later this year. The continued restrictions across the UK mean that Brits’ confidence in the UK economy remains low at 22 per cent – almost 20 per cent lower than at the same time last year. However, consumer confidence in household finances has held up at 68 per cent, with almost a quarter (24 per cent) of the nation feeling more confident about spending on non-essential items than they have been for a long time. Of those who are feeling more optimistic, 40 per cent say it is because they have saved more than normal recently. Raheel Ahmed, Head of Consumer Products, said: “Changing restrictions continue to have an impact on our spending habits – which was particularly acute across the high-street and hospitality sectors in December, with restaurants, pubs and bars hardest hit during a low-key festive season in the majority of the UK. As a result of further restrictions, online grocery spend surged and fuel declined as the majority cancelled their plans and stayed home for the holidays. “Additionally, many still continued to support their local shops where possible, spending more time in their local community. Small businesses have continued to remain agile to these changing consumer habits – with many going online for the first time. From dog walking services to subscriptions of weekly meal kits, small businesses are exploring new ways to reach their customer base. “With the latest government guidance to stay at home and a vaccine roll-out on the horizon, we are all hopeful of a brighter and more prosperous year ahead. Yet for now, the reality of lockdown life remains and it’s once more a hugely challenging time for high-street retailers as well as the hospitality,
Tackling Infection Prevention One Step At A Time The Professional Division of Miele has produced a full hygiene guide to help businesses navigate the increasingly challenging landscape around infection prevention and control. The guide is aimed at any business that needs to put new measures in place such as care homes, restaurants, hotels and laboratories to ensure hygiene best practice and to help in the fight against transmittable infections. But for those that don’t have time to read the full guide here are the top ten tips to keep your business, your customers/residents and your staff protected.
TOP TEN TIPS • Effective handwashing is still the most important part of personal hygiene. All parts of the hands and wrists should be washed, rinsed and dried on a disposable paper towel. • The use of single use Personal Protective Equipment helps to keep uniforms or your own clothes clean and free from infection. It should be disposed of after each use. • Tying back or covering long hair so that it does not interfere with your job is crucial. • If you get a cut or graze anywhere on your body that could be exposed to bacteria (hands, arms, face etc) it should be covered with a suitable dressing. • If you have any symptoms of a transmittable disease you should not be at work and should not return until you are 48 hours symptom free.
• To avoid recontamination of clean products, make sure that you observe good hygiene practices when emptying a washing machine, tumble dryer or dishwasher. • In a laundry area, ensure that soiled linen is stored separately from clean linen. Clean linen should be stored away from the floor area. • Only use programmes with elevated temperatures (>60°C) to ensure good hygiene and disinfection. • Do not wear your workwear to work – change when at work and leave dirty/soiled workwear at work to be hygienically laundered. This helps to prevent the spread of infection outside of the work environment. • To ensure that your equipment functions properly, ensure that it is regularly serviced by a Miele engineer who can identify any problems early and ensure that you are not left without your machine. Following these basic tips on a daily basis will help to ensure that any infections are tackled by best practice from a hygiene perspective and that the likelihood of any spread of that infection is greatly reduced. If you require any specific guidance on how your laundry facility can maintain the very highest standards of hygiene please contact Miele direct or visit the website for more downloadable resources.o read or download the full hygiene guide, visit https://tinyurl.com/y3wx24yq
New Data Reveals Hospitality Businesses Faced Up To £7K In Refunds In 2020! New data from Paymentsense has discovered just how much small businesses have to fork out each year in refunds to customers. It has been reported that pre-pandemic shoppers were returning a huge £7 billion purchases every year. On top of this, cash use declined by 60%, and Buy Now Pay Later (BNPL) adoption grew by 39% since the start of the year, set to double by 2023. Small businesses are at most at risk, being hit with up to £1,000 of fraudulent refunds per MONTH. Bolton businesses refunded the most to customers per month, averaging total returns of £1.3k. The fintech company analysed their own data from over 80,000 businesses in the UK to discover which industries and cities across the UK refunded transactions the most. The hospitality industry is one of THE biggest for serial refunding! The data has shown that shoppers who were refunding the most from hospitality businesses were refunding up to an average of £604 a month. Healthcare unsurprisingly experienced the least returns, with businesses in this sector averaging just shy of £120 in refunds per month during Coronavirus. The top 10 small business industries shoppers refunded from in 2020! Rank 1. 2.
Industry Home Furnishings Hotels
Amount refunded Per Month £787 £672
3. Hospitality 4. Retail 5. Garden & DIY 6. Automotive 7. Business services 8. Professional services 9. Clothing 10. Healthcare Jon Knott, Head of Customer Insights
£604 £413 £399 £333 £238 £238 £215 £118 at Paymentsense said:
“With the pandemic still restricting access to high street stores, consumers have turned to online shopping. With this increase, naturally, we’ve seen more refunds. Many e-commerce retailers have made their returns process easier– through couriers, drop off points and signing up to Buy Now, Pay Later schemes. So shoppers could be buying more, knowing that they can send items back at the click of a button. However, refunding isn’t without its pitfalls. Shoppers need to be aware that refunds aren’t processed and deposited straight away. It’s always worth giving a company’s refund policy a read before purchasing, to avoid overspending before payday, or being left with unwanted vouchers.”
Prime Minister Rejects Opportunity To Discuss Minister Of Hospitality Position Issue 40
Prime Minister Boris Johnson has rejected an invitation to meet with petitioners to discuss the possibility of creating a Minister of Hospitality role in parliament. In October last year Claire Bosi, Editor, Chef & Restaurant Magazine created a petition to Parliament to host the Minister for Hospitality debate, requiring 100,000 signatures to be considered, the petition reached over 230,000 signatures in the matter was debated in Parliament earlier this week (January 11) Yesterday (January 13) during the PM’s questions, Catherine McKinnell, Labour MP for Newcastle North, called on the Prime Minister to meet with petitioners calling for a Hospitality Minister, to understand and acknowledge the real challenges they face and the critical need for a proper voice in govern-
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ment. Speaking directly to the Prime Minister via Zoom, she said: “We have a petition in parliament at the moment, and hospitality is a major employer in this country, not to mention the heart and soul of many communities and they have suffered more than most during this pandemic. “Given we spent two days in the summer debating whether a scotch egg is a substantial meal or not and dealing with the consequences of the 10pm curfew, would the prime minister meet with petitioners who believe it’s time we had a dedicated minister for hospitality to fully understand the diverse nature of this industry and get things right for this industry through this crisis and beyond?” However the Prime Minister replied: “She’s right to identify the troubles of the hospitality sector, they have been through a difficult time, but we are doing all we can to support them. Myself, the business secretary and the chancellor regularly meet with people from that sector, and the recent increase in grants was specifically for them, on top of the furlough, CBILS and more. “Now the best thing for the sector is that we work together to beat the virus with disciplined action. I’m sure that’s the best thing for them.”
New Round of Grants Not Enough to Prevent Business Failures, Warns UKHospitality
UKHospitality Scotland has warned that the new package of financial support unveiled today will not be enough to prevent some hospitality businesses from failure and jobs being permanently lost. The Scottish Government has today announced that, in addition to the grants businesses receive through the Strategic Business Framework Fund, eligible businesses will also get a one off grant of:
UKHospitality Scotland Executive Director Willie Macleod said: “Additional financial assistance is always welcome, but the reality is that this is not going to be enough. We are talking about businesses that now have no revenue, or next to no revenue, whatsoever.
• £25,000 for larger hospitality businesses on top of the 4-weekly £3,000
“The sector’s ability to generate any sort of income is almost nonexistent, particularly for businesses in mainland Scotland. Financial support must go further if we want businesses to stay afloat and jobs to survive.
• £6,000 for smaller hospitality businesses on top of the 4-weekly £2,000.
“Hospitality has the potential to drive Scotland’s economic recovery
once the crisis has passed. We provide jobs right across the country and we can play a pivotal role in getting people out and about, investing in their communities again. We can only do this if businesses have not gone under in the meantime. We need the support now, otherwise we will not be able to help in the weeks and months ahead. “We need confirmation that the VAT cut and business rates holiday will be extended. This will, at least, give hospitality businesses some sense of stability and allow them to plan for what is going to be a very difficult year.”
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Supporting Mental Health Amidst Lockdown 3.0 12
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By Daniel Stander, employment lawyer and certified mental health first aider at Vedder Price LLP (www.vedderprice.com) uals may find it harder to look after their mental health and wellbeing. After all, other than the mere fact of living through a pandemic, many in the sector have experienced significant financial pressure as a result of businesses having to contend with an ever-changing public health landscape and the operational impact thereof. They may be working under pressure to keep businesses afloat with increased hours, often compounded by added childcare obligations as a result of school closures. They are also heavily reliant on government support to survive this latest lockdown, including the extended Coronavirus Job Retention Scheme and financial help announced by the Chancellor. All of these factors can increase feelings of anxiety, loneliness and isolation, which are factors for mental ill health. With that being the case, helping to ease the mental strain over the next few months until the most vulnerable in society are vaccinated and these restrictions can be lifted is key, but how can employers go about achieving this?
This week’s news that England and Scotland were to join the rest of the United Kingdom in a third national lockdown as it entered its harshest period of rising virus transmission rates and strain on emergency services since last March, was a bitter pill to swallow. For a hospitality sector that has just faced its annus horribilis, the announcement of even tighter restrictions and grim acknowledgment that the new variants of the coronavirus means further setbacks. This seems at odds with the elation felt over the rollout of the UK’s mass vaccination programme. As hospitality comes to terms with the new restrictions and the light at the end of the tunnel promised by the vaccine rollout flickers a little less brightly, it is acutely apparent that there are situations where individ-
PUT ON YOUR OWN MASK FIRST Many business owners who lease premises live above and are at risk of losing not only their operating premises but also their homes. With the pressure in the sector being immense, it is crucial that employers lead from the front and take steps to safeguard their own mental health and wellbeing in order that they can be in a strong position to support their staff. Talking about mental health can be really difficult and if employees see their bosses speaking out about their own experiences it can help strip away stigma and create a more inclusive and open work culture.
CREATE SPACE FOR CONVERSATION With the sector caught up in a merry-go-round of uncertainty, many
employees are likely to be experiencing a worsening of their mental health. A survey of 16,000 people carried out by the mental health charity, Mind, found that 60% of adults and over two thirds of young people (68%) said their mental health got worse during the 2020. Employers should be holding regular check-ins with staff (including those who have been furloughed) and creating opportunities for discussions around mental health and wellbeing. A manager may not always know what is best to say, or may feel that they need to “fix” the situation. In reality, most people just want to feel heard and that their needs are approached from a position of empathy.
SIGNPOST AVAILABLE SUPPORTS Employers can help demonstrate that they take mental health seriously and ensure that employees are made aware of where to find mental health support information both within the business and via external resources. This includes signposting to employee assistance programmes, which can be a cost-effective yet vital ingredient to provide employees with holistic support for their wellbeing. If an employee assistance progamme has not had great take-up, it might be time for a re-launch to promote its positive benefits.
CONSIDER THE BUSINESS’ MENTAL HEALTH STRATEGY Employers are recommended to conduct a “health-check” of their mental health strategy to best discharge their responsibilities. Are policies in place and are they up to date and effective? Does management feel equipped with the tools to deal with mental health issues and have sensitive workplace conversations? If not, employers in hospitality should consider taking steps to ensure that staff receive training in mental health first aid.
Trends for Bars And Pubs - Five Things To Watch In 2021
Beer Piper’s Jeff Singer takes a look at how 2021 will look for landlords and bar owners For the UK’s hospitality industry, 2020 was arguably the most challenging year for many a decade. As we ease cautiously into 2021, the sector is turning its sights to the trends and changes that will impact on business as the world slowly emerges from the COVID19 pandemic. It is an unfortunate reality of COVID19 that many independent pubs, bars and restaurants have struggled in 2020, with a large percentage of them being forced to shut their doors permanently. For the surviving businesses, hospitality owners will no doubt be re-examining business procedures and services to ensure they are working as smartly and safely as possible.
year” says Jeff. “We expect that there will be an increased focus on hygiene throughout bars and pubs, from front of house, behind the bar to the back room and cellar. We also expect many managers and owners to strive for the strictest hygiene levels so as to achieve the highest standard from awarding bodies. This is something that is demonstrable to customers, so it’s a good way to build and maintain confidence with punters as well as staff members.
“Additionally, installing a high tech, automated beer line cleaning system instead of cleaning lines manually will save you a lot of money, a lot of time - and staff hours - and, more importantly for cost saving, can help to substantially reduce beer waste.
“Independent and smaller craft brewers pour huge amounts of passion into their creations, so ensuring that beer lines are maintained and cleaned will guarantee a great pint for punters, time after time.”
CONTINUED FOCUS ON SUSTAINABILITY AND ECO PRACTICES
“Over recent years, we have seen an increased focus on conscious brands as consumers seek out “One of the most distinctive features of Beer sustainable and eco friendly firms to buy into. Piper’s market-leading wet wash beer line cleaning Younger consumers actively look for authentic, pro“Regular cleaning schedules and higher levels of systems is the Dispense Line Beer function, which gressive brands with stories and ones which ensure staff training are two things that managers and landgives landlords and bar managers the option of saving their environmental impact is as low as possible. lords can do immediately to ensure standards are much of the valuable beer that – until now – simply “This shift in focus has led landlords and bar manmet. When it comes to beer lines, ensuring that these gets poured down the drain when doing manual line agers onto the same path - with many of them are cleaned on a regular basis is always the best cleans. actively looking for demonstrable ways to lower their approach. “The actual savings to be made will naturally impact on the environment, whilst also catering for “Unclean or poorly maintained beer lines can lead depend on the number of lines and the length of the consumers who are vegan, vegetarian, flexitarian, teeto low quality pints as well as a drop in customer beer line from cellar to bar. However, if you calculate total or gluten free. confidence - something that nobody wants or needs how much beer you currently pull-off and throw at this critical time for the industry. Luckily, our sys- away when cleaning your beer lines via the traditional “SIBA’s report also found that there has been a sigtems ensure that lines can be cleaned to the highest manual method, Beer Piper systems save landlords nificant increase in the volume of no, low and gluten standards with minimal effort from staff. They can free beers that their members have been producing, and bar managers up to 75% of beer by selling it even be controlled and schedules maintained using an rather than throwing it down the drain.” and they expect this trend to grow exponentially easy to use app. over the coming years.
“We expect that there will be an increased focus on ensuring that the correct cleaning products are used for all areas - front of house - including tables, floors, visible surfaces, light switches and door handles, behind the bar which includes glassware, fridges, As a partner to the UK’s On Trade, Beer Piper rode and all nozzles, connectors and sparklers, and the celout the Corona-Coaster in 2020 by ensuring that its lar which includes your beer lines, coolers and other equipment. clients and customers were maintaining their beer lines, even throughout the lockdown and tiered clo“Additionally, we also expect hand sanitisers to be sures. part of the furniture after becoming such a funda“It’s been a tough year” says Commercial Manager, Jeff Singer. “But it’s imperative that, as an industry, we stick together and look forward with an increased sense of resilience.
something else to consider. Making sure all equipment is maintained by professionals is also something that will save you money in the long term.
mental part of life in 2020.”
SAVING MONEY WITHOUT CUTTING CORNERS
PREMIUMISATION OF DRINKS - THE PERFECT SERVE, EVERY TIME
“Bar managers and landlords will undoubtedly be seeking out eco friendly cleaning products, as well as “Premiumisation within the Beers, Wines and Spirits products that boast recycled and recyclable packagsector has continued in 2020, even with the majority ing. They will also be searching for ways to reduce of purchases coming via the off trade” says Jeff. waste. “Recent figures from Nielsen Scantrack and the “We expect that a more holistic approach to susCGA found that beer was the major winner of the tainability and eco practices will become the norm. first 2020 lockdown period, with value sales up “As well as helping to reduce beer waste, Beer £737m compared to the same period in 2019 to a Piper systems always use powerful yet environmentotal of £2.2bn in the 17 week period. Premium tally-friendly Chemisphere products, as well as utilisbeers grew faster than standard beer - up £452m, ing technology to help users stay efficient.” compared to £164m.
“With more people drinking at home because of the on trade closures, we have seen a general shift to Jeff continues: “With the industry taking an absolute more premium choices. Additionally, a recent report “Restrictions will still be in place for much of the battering as a result of the pandemic, the outlets that by SIBA has found that value growth in craft beer is on-trade as we shift into 2021, so - for the surviving have survived 2020 will be looking at ways to work increasing due to consumers viewing it as a premium businesses - we need to focus on the positive and smarter and save money - but without cutting any product. And, although smaller craft brewers are look at how we move forwards into the new chapter. corners or lowering any standards in quality. under pressure from the bigger national and interna“Here are five things we expect to see in 2021 that tional brewers jumping on the craft bandwagon, they “This can be a tough ask, of course, but there are will affect the hospitality industry.” some ways that landlords can save money behind the are also seeking more direct access to market by acquiring and opening tap rooms and bars if they can. scenes without losing staff members, closing the INCREASED FOCUS ON HYGIENE doors at quieter times or sourcing lower quality “With this shift comes an increased spotlight on “Customer confidence will be number one on the products. serve quality, so ensuring that all equipment behind agenda for all hospitality owners and managers. Although many Brits will be keen to throw caution “Looking to the cellar can help. Adding insulation to the bar is well maintained and spotlessly clean is a to the wind and enjoy the social aspects when outequipment, doors and cellar hatches can help to save good start to pulling the perfect pint every time lets can reopen fully, many others will understandably money in the long run, and ensuring refrigeration especially when customers are becoming more and be feeling very cautious after such a tumultuous equipment is working as efficiently as possible is also more discerning when it comes to premium drinks.
EVENTS UP THEIR GAME “One positive trend to look forward to is the rise of real life events,” continues Jeff. “When pubs and bars are allowed to reopen properly, we expect to see an increase in events such as quiz nights, food evenings, talks, tastings, community events and midweek deals. We also expect that many venues will seek out local partnerships and collaborations to spark consumer interest and attract footfall. “Creative events such as these will hopefully help to revitalise the industry and reunite people with their friends again, after a tough year. Although platforms such as Zoom and Teams have been incredible for maintaining social conversations, there’s nothing quite like a beer and a laugh with friends in real life!”
How The Pandemic Has Set The Precedent For Cleanliness 14 10
CLH Digital Caterer, Licensee & Hotelier
Issue Sept/Oct402020
By Deborah Heather, Director of Quality in Tourism (www.qualityintourism.com) but the problem with self-certification is that there is zero accountability. While many of the operators have and continue to deliver exceptional standards for their guests, self-certification allows outliers to tarnish the entire reputation of the scheme. Think unethical operators who just tick to pass, those who genuinely believe they are doing the right thing, but simply don’t know the difference, and those with good intentions, but whose standards simply begin to slip. Every time a sub-standard operator continues within the scheme, it simply downgrades the reputation of that scheme until frankly, it is worthless.
Your eyes may well have watered at Airbnb’s $100 billion valuation after making its US stock market debut last month, but concerns have been raised by a top QC that the company’s small print avoids any responsibility for the safety – and even the legal compliance – of the accommodation it offers, stating that “consumers are at risk in using Airbnb”. The lawyer isn’t alone; senior industry figures have joined him in urging the government to take note, claiming that Airbnb are putting their guests at risk and calling for consumers to be given the protection they deserve, warning that the UK’s tourism reputation is in danger while ever such huge ‘black holes’ in safety are allowed.
MORE ROBUSTNESS NEEDED
With the sector already on its knees, this has flagged up the importance for the hospitality sector in taking responsibility and extending guests’ safety to include Covid-19 secure operating, as the industry reopens its doors in 2021. This isn’t just for fairness to guests but also to level the playing-field for businesses.
RE-SETTING THE BENCHMARK The pandemic has redefined what was the so-called status quo on cleanliness and when we finally emerge from the darkness of the past year, new standards must be set to meet guests’ higher expectations. ‘Trust’ formed through online reviews will no longer be the benchmark. For the first time, guests (and many of the bottom-end operators) are perceiving the reality of true cleanliness; they are considering the implications of unseen pathogens and viruses, and wondering for the first time whether the places that they visit are actually clean or not. 2021 represents our single shot to establish the post-pandemic reputation of the industry, as one that really and truly puts guest safety first, rather than the one where you can ‘never be sure’ because of a select few operators.
While operators usually take pride in their cleanliness and will have robust cleaning protocols regardless of their guests’ understanding, what about the unscrupulous operators which cut corners, yet achieve the same ‘five star’ feedback as one that goes the extra mile, simply because customers on the whole only consider domestic cleaning?
OUTDATED SELF-CERTIFICATION At the start of the pandemic, operators and their guests needed a sign that booking was still safe. This gave rise to a number of certification schemes for operators, most famously the ‘Good to Go’ scheme from VisitBritain. The focus of these schemes was to establish a set of agreed guidelines and standards, and to permit operators to self-certify that they would meet these standards. Operators signed up in their droves,
An investigation released by consumer watchdog Which? conducted swab tests to determine the cleanliness of a number of hotel rooms with ‘enhanced’ cleaning practices. They found that remote controls, door handles, plug sockets, kettles & coffee mugs had not been thoroughly cleaned in between guest stays. In the bathroom, the taps, soap dispenser, toilet brush and flush also glowed red. What is not clear is whether the hotels in question sought to deliberately mislead guests, or whether it was simply good intentions, badly executed, but the outcome is the same. Which? state that self-certification is simply not good enough, and the whole Good to Go scheme has lost credibility. The industry deserves better. We deserve relevant, enforceable, and accountable schemes, involving comprehensive 3rd party professional checks which hold all operators to the same standards, and which don’t allow the ‘well-intentioned’ or deliberately misleading to slip through the net. Only by maximising standards and holding all operators to account will we ensure that the reputation of the sector remains intact. I’d like to see the UK become a trailblazer in tourism standards, showing the rest of the world how post-pandemic standards are done.
Raising The Bar with Pub Live Online
Rational celebrates launch of online demonstrations for pubs with £325 of free accessories Rational has launched a programme of online demonstrations aimed specifically at pubs. The Pub Live online is the first of its sector-specific virtual events, with several more in the pipeline covering areas such as hotels, hospitals, care homes and food to go.
To celebrate the launch of the Pub Live online programme, Rational is offering £325 worth of free accessories to any attendees who purchase an iCombi or iVario cooking system following the event. Each Rational Live online lasts about 45 minutes. They are free to attend and can be booked at rational-online.com. To find out more, talk to your Rational representative or visit the Rational website.
Pubs Live online will give operators the chance to see how Rational cooking systems can enhance their operation, with chefs cooking a typical pub menu. They include starters such as baked Camembert with garlic and rosemary and Teriyaki prawn skewers, mains like beef and ale pie and grilled gammon steak, plus a selection of desserts - rum and date pudding with toffee sauce, anyone? While the chef runs the demonstration, an expert host is on hand throughout to answer questions and offer advice on specific topics raised by attendees. There’s also a Q&A session at the end giving the opportunity for more discussion. The Rational chefs show how the iCombi Pro combi steamer and iVario multifunctional cooking system can increase a pubs productivity and reduce cooking times, while producing consistently high quality
results. They’ll also demonstrate the superior energy efficiency of both units and show how they can deliver a fast return on investment. In addition, Pub Live will briefly cover Rational’s ConnectedCooking platform, showing how it maximises operational efficiency.
RATIONAL is the leading provider in hot food preparation equipment and, with the iCombi Pro and the iVario multifunctional cooking system, the company delivers 95% of all conventional cooking applications. Rational’s ConnectedCooking allows operators to monitor, manage and update their Rational appliances remotely, from a PC, tablet or smartphone. iKitchen is the combination of the iCombi Pro, iVario Pro and ConnectedCooking – iKitchen delivers the best kitchen management and the best cooking solutions. For information and brochures, or to find out about free Rational Live online demonstrations, call +44 (0)1582 480388, freephone 0800 389 2944 or visit www.rational-online.com
Pubs Will Be Calling ‘Mayday’ If They Cannot Reopen Until May BBPA says far more financial support from Government will be needed if pubs are not to open until May.
nomic recovery. “If pubs are forced to stay close until May, it would mean they have faced 14 months of lockdowns and restrictions. How on earth could the Government expect them to survive?
The British Beer & Pub Association has responded to speculation that pubs may be forced to stay closed until May. Downing Street is reportedly considering keeping the lockdown in place until late March according to The Sunday Times, however speculation has mounted that pubs and restaurants maybe forced to stay shut for even longer. A source told the paper: ‘The May Day bank holiday is more likely the moment you see pubs reopening.’
“Sadly, these rumours are another example of the unfair targeting of pubs and have no thought for hardworking publicans and communities across the country who fear the loss of their homes, livelihoods and heart of their communities.
The trade association has said pubs across the UK will be lost for good if they cannot reopen until May 2021 and do not get extended financial support from Government.
“The Government has a duty to tell publicans when it plans to let them reopen with a clear roadmap alongside the vaccination programme. If it won’t be until May then it needs to extend financial support for them to survive and to brewers whose businesses also face jeopardy.
The trade association has also said the Government needs to be clear on its roadmap for the reopening of pubs. Emma McClarkin, Chief Executive of the British Beer & Pub Association, said: “We really hope that the speculation about pubs being forced to stay closed until May is not true. We strongly believe that pubs are safe places to socialise and can play an important role in our social and eco-
“UK pubs will be screaming ‘mayday’ long before a May reopening without significantly more financial support from Government.
“In the more immediate future this means an extension to the Chancellor’s latest grant support package and not just for pubs, but also breweries. In the longer term it means extensions to the Business Rates holiday and VAT cut, as well as a beer duty cut throughout 2021 and beyond. “Without such support, local pubs in communities across the country will be lost forever. We hope though that we can open safely and serve our customers and communities as soon as possible.”
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Pub Governing Body Agrees Suspension of All Rent Review Negotiations Issue 40
Introduction by Sir Peter Luff, Chair of the PGB “The PGB in conjunction with the PGB of Scotland has agreed with the pub companies who follow the Tenanted and Leased codes of practice and self-regulation that all rent review negotiations will be suspended until further notice while pubs remain closed again during the coronavirus epidemic. “This pragmatic and sensible step is in addition to any agreements individual companies have put in place for their pubs and relieves all tenants of one possible worry during the coronavirus epidemic.
Further information and what this means in practical terms:
A PAUSE IN ONGOING AND UPCOMING RENTAL NEGOTIATIONS No requirement for BDMs to respond within 35 days, though best attempts to do so should be made, and accepting that the response can be made by an alternative representative of the pub company rather than only the BDM
VISITS FOR THE PURPOSES OF RENT ASSESSMENT BEING POSTPONED UNTIL PUBS RE-OPEN Any request submitted by a tenant for a rent review during the suspension period being paused until that period ends. Subsequent rent review periods being shortened by the length of the suspension period, i.e. three months.
Codes of Practice – relevant paragraphs that contain “This quick and flexible response to the current crisis brings real bene- defined periods fits to pubs and we hope it will be welcomed.” BUSINESS SUPPORT PUB GOVERNING BODY LTD
DETAILS OF ANNOUNCEMENT AND CONSEQUENCES FOR CODES OF PRACTICE Rent reviews and other timelines under the Codes of Practice (England, Wales and Scotland) Suspension of all defined periods within the three Codes whilst pubs are closed. For the purpose of consistency, the suspension will be from 6th January 2021 until further notice. This suspension period will be kept under review by the PGB.
Paragraph 26 E & W, 25 Scotland – “The tenant must make their request for assistance in writing to their BDM. Companies will respond within thirty-five calendar days, unless a further timescale is mutually agreed.”
RENT ASSESSMENT Paragraph 36 E & W 35 Scotland – “Companies will ensure that a responsible officer of the company or its agent involved in obtaining and/or evaluating the supporting material provided in preparing the rent assessment will have visited the premises in question within at least three months prior to the assessment being undertaken.”
The suspension will not cancel or undermine any rights that the tenant or lessee has as set out in the Codes; it is solely for the purpose of acknowledging the practical difficulties of maintaining the defined periods during a period when pubs are closed and many staff are furloughed.
Paragraph 39 E & W 38 Scotland – “Initial rent renewal proposals should be issued no less than six months before the review date.”
The Principles of the Codes, as set out in all three documents, remain valid and applicable.
Paragraph 40 E & W 39 Scotland – “Where the agreement does not include periodic rent reviews, then a tenant may at any time request
RENT REVIEW AND RENEWALS
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a rent assessment following the conclusion of an agreed rental term.
PUB INDEPENDENT RENT REVIEW SCHEME (PIRRS) Paragraph 45 E & W 44 Scotland – “With regard to tied contracted-out tenancies, companies must advise the tenant no less than six months prior to the expiry of a contracted-out tenancy whether the tenant will be offered a new agreement.” Paragraph 46 E & W 45 Scotland – “An application to PIRRS to determine the rent for a contracted-out agreement for an existing tenant in the premises will only be permitted if the referral is made no more than six months and not less than three months prior to the expiry of the contracted out term”
DILAPIDATIONS Paragraph 73 E & W 72 Scotland – “If dilapidations are to be applied, companies will provide a breakdown of repairs or decorations to be carried out within two months of notice being served by or on the tenant or six months prior to the termination of the tenancy.” Paragraph 73 Scotland – “In this event, the company will afford the tenant ideally 12 months - but no less than 6 months - to put right the works, save for any repair that require immediate repair under health and safety legislation, needed to prevent damage to the building, void any insurance claim made by either party or are business critical.”
ASSIGNATION OF AGREEMENTS (if applicable) Paragraph 74 Scotland – “If the agreement contains the ability to assign to another party, companies will respond to a request to assign in writing within a maximum of 20 working days of receipt of the written request and will explain the contractual implications for disposal of the business.”
COMPLAINT RESOLUTION Paragraph 77 E & W 83 Scotland – “However, the written complaint must be formally concluded by the senior manager within thirty-five working days of receipt, unless another timeframe is mutually agreed.”
Hotels Offer to Become Vaccination Centres The implementation of the third lockdown means many hotels have once again had to close their doors – some are still open to accommodate key workers – amid concerns about their long-term viability.
The rolling out of vaccinations has thrown a ray of hope to the nation that there is, at last, hope that that nation can return to some sort of normality later this year. But that might come too little too late for some businesses, especially those in the hospitality sector which has been particularly hit hard by lockdown restrictions. Raphael Herzog, chair of the Bristol Hoteliers Association, said: “We know that the focus is on these vaccines, with the government trying to vaccinate as many people as possible by March. “But two million people per week is not enough to get us out of this crisis before June. “Why doesn’t the government use hotels to vaccinate people? We can be trained to do this, and it would help to significantly speed up the process, which is in the best interests of everyone. This will support local GPs as well as Ashton Gate, which will become one of seven vaccination ‘super centres’ across England from next week. “Hotels have invested a lot of money this year in introducing and implementing measures to make our premises as safe as possible, so we have the ideal venues for vaccination centres. We want to do what is best for the public and to get us out of this crisis as soon as possible.” He said that while he understood the need for another lockdown, given the rapid spread of the new variation of the virus, hospitality businesses are again being hit particularly hard.
“What is especially worrying is that, after six weeks, hotels won’t reopen for half-term again, so there will be no trade. And hotels and restaurants are once again likely to be among the last businesses allowed to open when restrictions are eased. “I don’t think many hotels are going to be able to re-open before mid-March at best, and even then there will be restrictions.”
The Government has made available new grants of up to £9,000 for hospitality businesses, but Mr Herzog said while any additional financial support is welcome, this is, in reality, little more than a token gesture. “Up to £9,000 is simply not enough when most hotels have many times more that amount in terms of costs every month – even when we are closed – with no income coming in. “The reduced rate of VAT only benefits us when we are able to trade, so under national lockdown conditions. or under Tier 3, this is of no benefit, either.” UK hospitality contributes more than £73bn to the UK economy each year, generates around £40bn in taxes and employs some 3.2 million people. In light of the latest lockdown, Mr Herzog reiterated his calls for a more sustainable round of grants, a reduced rate of VAT for hospitality through the whole of 2021, a business rates holiday for 2021/22 and extensive government promotion of the UK’s tourism and hospitality sector. He said he will also await with interest the outcome of a parliamentary debate on January 11 in response to a petition calling for the appointment of a dedicated Minister for Hospitality, which attracted more than 190,000 signatures. Mr Herzog said: “It is time for the hospitality sector to have a voice within the government because, at this time, no one is taking full ownership of the third biggest employer in the UK. “At present the responsibility for the hospitality sector is shared by Ministers in the Departments for Business, Energy & Industrial Strategy, and Digital, Culture, Media & Sport. “We are also seeking much more support from local MPs and Bristol’s Mayor, Marvin Rees, as much more could be done locally to support such a large industry in the Bristol area.”
LGA Statement On Lockdown Business Grant Funding Responding to the new lockdown grants for businesses announced by the Chancellor today, Cllr Richard Watts, Chair of the Local Government Association’s Resources Board, said:
national lockdown set add further pressures onto businesses, we are pleased that government has announced this new scheme.
“Councils continue to work tirelessly to support communities and businesses through this crisis. This includes distributing more than £11 billion to 880,000 small businesses through previous grant schemes last year.
“Councils stand ready to work again to get this new government funding out to businesses but need details on how the scheme will work and the funding to distribute as soon as possible. It is good that they will have discretionary funding also to ensure as many businesses in their area can benefit as possible. This amount will need to be kept under review to ensure it is sufficient to meet demand for support.”
“Emergency grants have been a vital lifeline to businesses struggling and worried about the future. With the
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Issue 40
How To Raise Money Against Your Business Premises By Gary Hemming CeMAP CeFA CeRGI CSP - Commercial Lending Director ay ABC Finance (www.abcfinance.co.uk) be able to borrow up to 65% of the value of the business. A good starting point is to speak to your business bank to see what they have to offer. You can also talk to a commercial mortgage broker who will be able to offer you a comparison, some brokers do charge fees so it’s worth asking about this upfront to reduce costs. When searching for an appropriate lender you can look at both High Street banks and also challenger banks. High Street banks tend to offer the lowest interest rates but may not offer as large a loan as a challenger bank may therefore this needs to be taken into consideration.
In the wake of recent events, raising finance has again become a critical issue. In this guide, we will break down how your business premises can be used to raise finance, the benefits of doing so and the key considerations of doing so. What funding can I use to raise money against my business premises? When looking to raise funding against your business premises, a commercial mortgage or secured business loan is usually the most suitable option. A commercial mortgage is simply a mortgage secured against commercial property, in this instance, your business premises. The term commercial can cover anything from retail shops and industrial units to hotels and agricultural farmland. In the current climate, catering and hospitality businesses are likely to
The interest rate and maximum loan offered will depend on the type of property, whether you’ve been able to operate through the pandemic, the financial strength of the business and several other factors. Interest rates vary from around 2.5% - 4% with the High Street and from 3.5% 7.5% from challenger banks. Commercial mortgages usually take 8 -12 weeks to complete therefore if funds are needed quickly, a secured business loan may be the answer. Secured business loans, is a business loan which is usually secured against your business premises, or sometimes your home. As this type of loan is secured on property and less risk for the lender, you may be more likely to be approved than you would for an unsecured business loan. What are the advantages and disadvantages of securing borrowing against my business premises? There are 2 main advantages of using your business premises as security. Firstly, it means you may be able to borrow more and over a longer period than you would with an unsecured loan. Also, as the lender has a property as security for the loan, they will be more flexible when looking at adverse credit and other problems.
The main disadvantage is that secured lending tends to take longer to complete than unsecured loans, meaning they may not be suitable for urgent requirements. How has the pandemic affected lending in the catering and hospitality sectors? When lending money, lenders always look at the borrower’s ability to repay the loan. Even if the loan is secured on property, they use their own affordability model to calculate how much somebody can borrow, regardless of the amount of equity in the property. Due to the Covid-19 pandemic lenders are expressing caution when assessing new applications. As part of the application process, they may ask for details such as financial information for the past 12 months, a Covid impact form which details how Covid-19 has impacted your business and projections for the next 12 months. If you think you may struggle to complete some of these documents, a good commercial mortgage broker may be able to help. Many brokers charge fees for their service, while others don’t. Where possible, a reputable fee-free broker is usually the best option. Some brokers charge upfront non-refundable fees, I would always recommend paying these out, even if they produce an agreement in principle. What are the key considerations before I move forward? If refinancing an existing debt you should take into account any fees involved and ensure it works out cheaper overall. You should only consider raising finance for your business if you are confident it will help the business long term and you can afford to meet the repayments. It is worth discussing the proposal with your accountant before borrowing money. Of course, during these difficult times, there may be a necessity in the short-term.
Company Voluntary Arrangements Rise By 375% With Hospitality Most Affected Company Voluntary Arrangements in consumer facing sectors, which have been keenly exposed to the economic uncertainty caused by COVID-19, have increased by 375% year-on-year, new analysis from PwC finds. Billions of pounds in Government support and a ban on winding up petitions contributed to a total decrease in CVAs across all industries between January and November 2019, when 339 CVAs were launched compared to 238 CVAs between January and November 2020. However, 25 “large” CVAs were launched by companies with turnover above £25m between January and November 2020 compared to 13 between January to November in 2019. Of the 25 large CVAs to November 2020, 19 were launched by retail consumer hospitality and leisure (RCHL) firms from June onwards, reflecting the business climate facing these sectors at the time. In comparison four CVAs were agreed across the same period in 2019 – nearly a five-fold increase. Additionally, since the start of November, proposals for six more RCHL CVAs have been made public. PwC analysed 17 of the 19 large RCHL CVAs launched between June and the start of November 2020*. These CVAs affected 2,992 business sites** with the Greater London region being most impacted (776 premises). The Top 5 city locations for large RCHL CVAs were: London 19.9% (595 sites); Birmingham 2.9% (86); Edinburgh 2.0% (59); Manchester 2.0% (59): Newcastle 1.7%. (50), The sector most affected with 1,939 sites was hospitality (casual dining and hotel***), equal to 64.8% of analysed sites, followed by fashion
retailers with 927 sites (31%) and leisure operators, 126 sites (4.2%). Hospitality was also the category with the largest proportion of sites (338, or 17.4%) where outlets closed due to CVAs. David Baxendale, restructuring partner and CVA supervisor at PwC, said: “COVID-19’s impact on businesses has resulted in a large number of companies using a CVA as an effective means of survival through measures including injecting new money from lenders or shareholders, rent reductions and reducing property portfolios. “The overarching objective is to give companies the best chance of continuing as a going concern in light of the immediate challenges presented by COVID. Some of these CVAs delivered a full restructuring with various stakeholders shouldering the burden and new funds being injected, alongside others which focused on landlords in isolation. “The impact on landlords has varied from a minority where they are relatively untouched through to those where arrears and future obligations are fully ‘compromised’. In almost a third of cases**** landlords have agreed to a shift to turnover rents, supporting businesses during periods of enforced closure or decreased footfall.” The vast majority of sites in the 17 CVAs analysed (79.7%) agreed changes to their lease terms. For the sites where changes were proposed, these included: transition to turnover-based rent; rent reductions;write off of arrears; and changes to payment terms – often a shift from quarterly to monthly rent payments. Across the remaining 15.7% of sites, companies planned to cease trading and ultimately exit the site. In total, only 138 sites (4.6%) continued under the same terms they had agreed previous to the CVA. This suggests that negotiations and agreements with landlords continued outside of the CVA process in some cases.
12 of the 17 CVAs analysed – more than 70%- asked creditors for concessions lasting for a duration of 2 years or more. Additionally, the analysis found that many of the RCHL CVAs in 2020 have not attempted to compromise HMRC debt, often citing the support already provided by the tax collection agency as a reason. However from 1 December 2020 certain HMRC debts (e.g. VAT) will have preferential status in the event of insolvency, meaning these debts can no longer be compromised through a CVA. Consequently, any support from HMRC will need to be negotiated directly outside of any CVA process. Julia Marshall, restructuring director at PwC, said: “Many businesses will have chosen to negotiate directly with landlords and other creditors and remain out of the spotlight generated by a CVA. The recent extension of a moratorium protecting tenants from the threat of eviction by commercial landlords until 31 March 2021 provides further breathing space for any such negotiations to take place. “However, this is a double-edged sword. The use of CVAs to restructure businesses and related liabilities will certainly continue in 2021. Companies usually expecting major revenues in and around the festive period will have significant liabilities – including rent – which will still need addressing to enable companies to survive.” David Baxendale, restructuring partner and CVA supervisor at PwC, added: “CVAs disclose both the current status of the business, how creditors are to be treated and what the outcome could be if the CVA is rejected. Encouragingly 16 of the 17 RCHL CVAs analysed included an injection of new money from either lenders or shareholders, reflecting the value of a wider restructuring. “Looking forward to 2021, there will be more CVAs – but there could also be more challenges from creditors under increasing financial pressure – or from parties using the CVA as a platform to offer creditors an alternative deal via a takeover.”
Oakmans CEO Willing To Return £250k Grant If His Venues Are Used As Vaccination Hubs
The chief executive of pub and restaurant group, Oakman Inns, Dermot King, is offering to waive the chancellor’s latest lockdown grant of up to £250,000 providing he allows NHS trusts to use Oakman Inns’ venues as vaccination centres.
Under the business grants scheme outlined by Chancellor Rishi Sunak earlier this week, Oakman Inns would have received more than £250,000 during the next four months, however King is ready for go that in order to to help pay for a bigger and quicker vaccination rollout. Mr King explained: “The only route to any normality is through mass vaccination and for that the NHS needs to be able to work at scale. The entire hospitality industry is desperate to re-open as quickly as possible before we have huge-scale redundancies across the sector.” Reports this week suggests the government is preparing to use pharmacists to deliver vaccinations, and Mr King said that allowing them to work in large pubs and restaurants would mean they could be more effective.
Oakman Inns has 28 properties across many of the Home Counties and the Midlands, with large refrigeration areas to help with storage and Covid-19 protocols.
Mr King added: “Our pubs have large indoor spaces and in some cases large car parks and accommodation, which could accommodate large numbers of people around the clock. Clearly, the money offered by the chancellor [this week] would help us in the short-term, but realistically the only way all of us can get back to normal is to get the country vaccinated. We would rather let the government keep their hand-out to invest it in using hospitality venues as vaccination centres for the greater good of all. “The hospitality sector has the venues, it has the infrastructure, the venues are sitting empty, and our offer even includes a contribution towards the cost of the scheme. We want to help the Government and the people of the UK beat Covid-19 because the quicker we’re vaccinated, the more lives we save, the more jobs we save, the more businesses we save, and we’re prepared to do whatever it takes to see that happen.”
Cleaning, Hygiene and Infection Control Issue 40
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Give Patrons Peace of Mind with an Air Purifier ing this unprecedented time, and the results demonstrate a clear trend for increased confidence in hospitality venues such as hotels and restaurants with an air purifier. The results showed:
A new YouGov survey has revealed that customers would be more confident visiting hospitality venues that use air purifiers. Leading global air purifier experts Blueair, make units using unique HepaSilent technology that removes 99.97% of airborne pollutants It may be shocking to learn that indoor air can be up to five times more polluted than outdoor air . A new YouGov survey, commissioned by Swedish global air purification experts Blueair, has recently revealed the UK’s thoughts on visiting hospitality venues dur-
• Two in five adults (41%) said they would be more likely to visit a restaurant with an air purifier installed. • 40% of people would be more likely to head to a café while 39% would stay in a hotel that offered purified air to its guests. • 36% are more likely toa visit to a pub if an air purifier is in use There’s no doubt that purifying indoor air will give consumers more confidence about heading out to their favourite hospitality venue. As well as removing bacteria and viruses , an air purifier can help with allergies, asthma, and other respiratory problems. Thanks to its HEPASilent™ technology, Blueair air purifiers remove at least 99.97% of dust and harmful particulate matter as small as 0.1 microns in size, to create a safer environment for all those visiting and working in the venue. Contact Blueair to discuss air purifiers for your hospitality venue: michael.westin@blueair.se
Electrox Powerful and Rapid Disinfection Electrox powerful and rapid disinfection. The advanced solution for our planet, created from just water and salt. Made in the UK, Electrox Sterilising Water is an ecological disinfectant that kills viruses, bacteria, spores and fungi significantly faster than other traditional disinfectants. Electrox is 80 x more effective than bleach, contains no alcohol, is non corrosive, pH neutral and hypoallergenic. It is made from water and sodium chloride (salt) using our unique, 4 chamber technology. When used with fogging machines, Electrox can sanitise restaurants, bars, pubs and hotels rapidly, with minimal disruption and without the harsh chemicals found in traditional disinfectants. Electrox customer Mark Cassidy
Owner of The Walnut Tree Inn says “We’ve been using Electrox Water to sanitise our tables and surfaces and a fogging machine at the end of every day throughout the pub, and in our rooms in between guests. It gives us, and our guests reassurance and confidence that we are doing everything to remain Covid safe at all times. We would highly recommend it to any business that wants an effective disinfecting solution which is easy to use, has no lingering smell, no harsh chemicals and doesn’t have any effects on the skin of the user.” Contact Electrox today: www.electroxwater.co.uk 0117 318 0830 sales@electroxwater.co.uk
Helping Hotels and Restaurants To Get Back On Their Feet We have been helping many of our hotels and restaurant clients to comply with the new social distancing guidelines to keep guests and staff safe during the Covid19 pandemic. We can help you to ensure your marketing materials get results, as well as keeping guests safe. We have devised a range of popular products including protective screens, floor stickers, posters, branded hand sanitising stations and more. Door seals with a perforated strip which tears upon opening, to show that a room has been deep cleaned and sanitised. Cutlery sleeves which can be branded with your logo or message to prevent cutlery from touching common surfaces. Hand sanitisers - we have a range of wall mounted, floor standing and mini branded hand sanitisers. Toilet seat straps are paper wrappers which
wrap around a toilet seat lid to show it has been sanitised. Remote control wraps show a remote control has been sanitised specifically for their stay. Television handsets are a breeding ground for bacteria so this branded item reassures guests that health and hygiene are paramount. Disposable menus printed in pads have been popular as instead of passing through many hands before it gets to yours, your guests can be sure they are recycled after use. NeverTear menus are virtually indestructible as they can be sprayed with anti bacterial fluid after use and can even be put in the dishwasher to sanitise. Visit our website: https://www.aspenprint.com/ product-category/social-distancing/ or call 01202 717418.
High performing air purifiers The Blueair Blue Pure 411 is the air purifier of choice for the Page 8 Hotel in London. It is a Which? Best Buy as well as Good Housekeeping Institute and Quiet Mark approved. With HEPASilent™ technology that removes at least 99.97% of all airborne particles as small as 0.1 micron in size, including pollen, smoke, dust, mould, spores, virus, bacteria, pet allergens and micro-plastics, alongside app connectivity, it couldn’t be easier to improve the air quality in your hospitality facility with Blueair. Asthma & Allergy Nordic certified. Learn more at www.blueair.com
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Cleaning, Hygiene and Infection Control Issue 40
Hand Sanitising at Work Occupational dermatitis has been steadily on the rise in the UK for the past few years, with cooks and chefs being the third highest occupation that is at risk (HSE). Frequent use of hand sanitising gels, which contain alcohol, will only exacerbate the problem, as alcohol destroys the natural oils that protect our skin. There is an army of lawyers out there eager to represent victims’ claims against their employer. What can you do to help avoid this problem? Firstly ensure that a member of the management team is trained to spot the hazards that cause different kinds of dermatitis in the workplace and build it into your health & Safety policy, and then you
are not at fault for ignoring the dangers. Secondly, you can replace alcoholbased sanitising gels with alcohol-free alternatives. They are kinder to your skin, and in many cases provide longer lasting protection than alcohol-based gel. Physicool supplies eXtremeProtect organic hand sanitising balm, containing a natural biocide that kills 99.999% of germs, fungi and viruses. This can be supplied in 100ml bottles, or in bulk to fill hand pump dispenser stations. Both new products are available at www.physicool.co.uk, and selected stockists. Or by calling 020 7101 1977 to speak to the sales team.
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Sanozone. The Easy Way To Sanitise Your Indoor Spaces SANOZONE, which delivers the most efficient sanitisation performance in indoor spaces, is now available from Barbel. Manufactured by Vitaeco S.r.l., the world famous manufacturer of the highly regarded HotmixPro thermal blender range, SANOZONE sanitises rooms of many sizes in enclosed HRC sites, hotels, restaurants, bars, conference rooms and similar establishments where totally reliable and regular sanitisation is needed. SANOZONE is particularly suitable for hospitals and care home areas, where absolute cleanliness is mandatory, and in areas where it is difficult or impossible to deliver effective sanitisation throughout. The SANOZONE range of
machines use Ozone (O3) technology, a gaseous form of Ozone that fills the room, reaching every corner of the space, santising surfaces and critical hard-to-reach corners homogenously, consistently and safely. The SANOZONE range of sanitisation machines are all equipped with the latest technology and customised disinfection programmes to suit your specific requirements. The running costs are considerably lower than any traditional disinfecting programmes and most importantly, there is no manual labour involved. For further information about the SANOZONE range, please contact Barbel on 01629 705110, email info@barbel.net, or visit the website at www.barbel.net
How Spray Sanitisation Could Bring Back Consumer Confidence to the Hospitality and Travel Trade PORTiBAC, a new state of the art, medical grade disinfection ‘fogging system’ is launching this month to offer the hospitality and travel industries a safe environment for staff and customers and to return consumer confidence to these struggling industries. The new normal of ‘living with COVID’ in hospitality and travel has demanded new practices that hadn’t previously been undertaken. Once such innovation that has been thrown into the spotlight is the practice of ‘fogging’ or spraying large areas, to help eradicate 99.999% of viruses which could be living on a surface. The PORTiBAC spray systems use a unique sanitising solution, made in the UK to British Safety Standards, that is alcohol-free and contains no chlorides or ammonium salts, ensuring it is safe to use in all environments. The viricidal solution is bactericidal and effective against common harmful pathogenic bacteria including SARS-CoV-2 e. Coli and Covod-19 to 99.999%. An essential and effective tool in protecting and preventing the spread of pathogenic microbes, PORTiBAC joins in the battle to keep everyone healthy, especially during this current pandemic. Comments founder Mike Cohen of TheHANDiGROUP.com, which makes PORTiBAC: “Visible, effective sanitisation is vital during the economy’s recovery phase, and methods of fogging or spray sanitisation are essential to make all environments safer. Disinfection fogging is a method of application that rivals the conventional application of other cleaning chemicals. “Where annual disinfection and sanitisation may miss hard to reach areas, ‘fogging’ ensures that the micro droplets of disinfectant are dispensed to
cover all surfaces, penetrate cracks and crevices and high level objects”. PORTiBAC can reach the areas that other sanitising equipment cannot reach. PORTiBAC Spray Systems are easy to use by existing personnel - full training can be given, or there is the option to call in PORTiBAC’S sanitising squad who can undertake the task of fogging for you. Available in three different scents – fragrant cinnamon, tropical citrus and very vanilla, there are four fogging spray systems for the hospitality, leisure and travel trade :
PORTiBAC, 800ML CORDLESS SPRAY GUN – ‘Certified to Kill Covid-19’ This cordless gun sprayer has a simple mission – to sanitise a pub/restaurant and all small to medium size spaces including buses and train carriages within minutes. With its easy to carry case, the PORTiBAC 800ML SPRAY GUN is ready to go anywhere. Available in 3 finishes – metallic matt gold, brushed silver and brilliant white. Comes with FREE 800ML solution. PORTiBAC 800ML bottles are available to purchase for easy replacements or 5L & 10L tubs are also available for easy refill.
PORTiBAC 200C CORDLESS Got a larger area to sanitise but no power points? The 200C is a cordless 2L fogging system that enables the user to move around easily and recharge
when finished. Comes with 10L of Tropical Citrus scented solution to leave the whole area smelling clean and safe. Available in Matt Black.
PORTiBAC 1500 10L BackPack From a wedding venue to a concert arena, football stadium to school, airport to train station, the PORTiBAC 1500 has a 10L capacity and 8 metre length cord, enabling this backpack fogger to make short work of a big area. When turnaround times are tight, equip a team with the PORTiBAC 1500 and a daunting challenge is quickly and effectively solved. Alternatively call in our PORTiBAC SANITISING SQUAD and they will arrive ready prepared to sanitise areas others cannot reach, making it simple to sanitised for your venue. Continues Cohen: “As people continue to return to hotels, bars and restaurants, even despite the new 10pm curfew, and passengers come back to the skies and stations, these industries must do everything they can to give these cautious returnees the confidence to become regular customers again.” Visit https://thehandigroup.com
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Cleaning, Hygiene and Infection Control Issue 40
Jangro Launches Digital Cleaning Wall Charts British Company Launches Product Range That Reduces the Spread of Viruses By Touch
As bars, restaurants, and cafes reopen, independent janitorial and cleaning distributor extends digital wall chart collection to include the hospitality sector.
As lockdown restrictions continue to loosen and hospitality outlets emerge from their enforced hibernation, they must be extra vigilant when it comes to cleaning and hygiene. To assist with this enhanced focus on infection control, Jangro, the largest network of independent janitorial and cleaning distributors in the UK and Ireland, has extended its award-winning, innovative range of digital wall charts. These cleaning guides now include colour coded plans for the hospitality sector, ensuring a safe and hygienic working environment is maintained. Jangro’s digital wall chart creator has been updated to enable customers in the hospitality industry to create their own bespoke colour coded plans, featuring the products of their choice for each surface and work space within bar and catering areas. Customers can also upload their own logo, to personalise it to
their specific business.
Once the chart has been created, it can be printed or downloaded for reference. The technology has also been enhanced so that the customer now also receives a QR code, enabling it to be downloaded to a mobile device quickly and easily.
As well as their bespoke copy, the customer will automatically receive a full health and safety compliance pack. This comprises of the relevant safety data sheets, product user guides, and Control of Substances Hazardous to Health (COSHH) risk assessments of the products that feature on their chart. Essentially, this streamlines all of the health and safety documentation, making it easier for bar, café or restaurant businesses to stay compliant. Jangro is a dynamic force in the cleaning supply industry and is the largest network of independent janitorial distributors in the UK and Ireland. For more information go to https://wallchartcreator.jangro.net/ or call 01204 795 955.
London based Veraco has designed and manufactured a range of Antimicrobial adhesive pads and wraps to be used on frequently touched surfaces, such as door handles, shopping trolleys and handrails. They use 'Silver Ions' technology which works by breaking down the biological make-up of micro organisms, in order to stop the spread and reproduction of dangerous pathogens. The products kill up to 99.99% of common bacteria as well as being effective against Coronavirus. Antimicrobial silver technology is not new and has been used in paints and coatings for hospitals, but until now no one has produced a versatile range of solutions that can easily be installed anywhere.
for our trade customers. In the future, there is no reason why any frequently touched surface wouldn’t be protected” Veraco is a London based specialist in antimicrobial technology. We design and manufacture infection control products for hygiene-critical touchpoints. We develop solutions that help reduce the risk and spread of dangerous pathogens to create a much safer, cleaner environment for hygiene critical ‘zones’. Any frequently-touched surface has a huge risk of cross-contamination and it’s often unavoidable. We use antimicrobial technologies that actively kills germs on touch. The antimicrobial technology has undergone testing in accordance with BS ISO 22196 and BS ISO 21702:2019
Co-Founder Charles Churchman said, “We knew the technology worked but we wanted to also create products that looked good and were really easy to use. We have a range of different shapes and sizes, and we can also produce customised designs
Visit www.thesafepad.co.uk for details.
MAG Launches Ozone Generator Proven To Kill Covid–19 Make Your Premises Safe for the Environment, Are your rooms 100% free of germs and smells? Clean, fresh air has never been more important and ozone is being used in hotels across the world as a new safety standard for infection control. The MAG Ozone Generator emits ozone through the air to sanitise surfaces and kill bacteria and viruses including Covid–19. Proven to eliminate SARS coronavirus, norovirus, E.coli, salmonella and more than 99% of harmful bacteria and viruses, ozone is recognised as the strongest and fastest method of destroying microorganisms. With cycle times as quick as 15 minutes the MAG Ozone Generator is the quick
& easy way to sanitise any indoor environment including hotel rooms, offices, toilets, canteens, storage areas and more. Ozone is also extremely effective at removing unwanted smells from rooms. Rather than masking unpleasant odours with air fresheners and chemicals you can permanently remove smells with the MAG Ozone Generator. Available for less than £5.00 per day MAG Ozone Generators can be purchased outright or paid for monthly via lease or rental. Likewise MAG Equipment Ltd supplies and services all leading brands of commercial washing machines, tumble dryers and ironers should you require any assistance. Get in touch for your free demo or trial on 01422 244733.
Staff and Customers
LineClenze have the ultimate solution to make any hospitality and licensed on trade environment safe for staff, customers and at the same time protecting the environment. Our innovative decontamination process involves distributing superfine droplets of disinfectant into the atmosphere, to kill the bacteria and viruses in the air and, when the droplets land on any surface, it also kills the bacteria and viruses on that surface. DEW Disinfects only active ingredient is the same as our body produces when fighting an infection, so it presents no danger to humans, animals, plants or the environment. There is no need to evacuate an area being fogged, or to wear PPE. DEW Disinfect is highly effective at killing bacteria,
viruses and fungi, without damaging the environment and it is entirely human-compatible, it can be used almost everywhere where disinfection or sanitisation is required. DEW Disinfect leaves NO residue, in fact, it destroys biofilm and hormonal residues, then simply evaporates. We offer a number of different dispense mechanisms to enable DEW Disinfect to be used throughout your venue. These include:
• Fogging Machine for large areas • Room Mister • Vehicle Mister • Handheld Spray for localised use • Wall dispensers and small spray bottles for hand sanitisation For further details visit www.lineclenze.com
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Cleaning, Hygiene and Infection Control Issue 40
Physicool UK Physicool UK is helping employers in the Catering sector to address two issues that have emerged as a direct consequence of Covid-19.
If a member of staff wearing traditional paper or cloth facemasks has served you recently, you’ll know that the
customer service experience is strange, faceless and nothing like it normally is. Hospitality groups have recognised the importance of ‘service with a smile’ for decades, and it is a great loss in current times. One solution for employers that may help to address this problem is to use clear plastic masks. You don’t se them around much, as they have only started to become available recently. Physicool supplies a comfortable lightweight clear plastic face mask (more practical than the full face clear visors) that rests gently on the wearer’s chin, allowing staff to engage with customers fully again.
CATERING PACKS – SPECIAL PRICES https://www.physicool.co.uk/collections/facemasks 10 x clear plastic masks: £2.50 ea. = £25.00 + VAT 25 x clear plastic masks £2.35: ea. = £58.75 + VAT 50 x clear plastic masks: £2.20 ea. = £110 + VAT
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Digital Contact Data Registration The German company Heidler GmbH has developed the app "CoReady" to allow customers to visit restaurants, hairdressing salons and all other companies, which are legally required to take customers’ personal details due to Corona. Visitors can register online and only store the data required by law. The app is free for all guests and customers.
The app offers the following advantages: • Saving time in service, less effort and full focus on the guests
Catering packs are available now at www.physicool.co.uk, and selected stockists. Or by calling 020 7101 1977 to speak to the sales team.
• Simple logistics through digital accessibility
Digital Contact Data Registration:
• Drastic reduction of the bureaucratic effort
German Company Launches App For Registering Visitor Data In Compliance With Data Protection Laws The German company Heidler GmbH has developed the app "CoReady" to allow customers to visit restaurants, hairdressing salons and all other companies, which are legally required to take customers’ personal details due to Corona. Visitors can register online and only store the data required by law. The app is free for all guests and customers. The one-time registration ensures a quick data collection in all participating companies. The data is automatically encrypted and stored in a database in compliance with GDPR. Upon entering the restaurant or shop the issued QR code has to be scanned by the respective guest. Additionally, menus, price lists and the shop's website can be stored in the app. The fast dispatch of the data to the health authorities in case of a corona infection is guaranteed. After the minimum
retention period has expired, the data is automatically deleted. The app offers the following advantages: -
Saving time in service, less effort and full focus on the guests Simple logistics through digital accessibility Drastic reduction of the bureaucratic effort - Increase of customer satisfaction More information and footage here: www.coready.de Contact: Lukas Zobel Phone: +49 6128 - 21054 - 35 E-Mail: l.zobel@heidler.de Heidler GmbH General phone: +49 6128 - 21054 - 0
Germgard from Fireco James Wheeler, Chief Commercial Officer at Fireco says, “Our customers require visual, physical products as evidence in promoting their return to work strategy to their workforce. Germgard meets those requirements, ensuring best practice, encouraging occupants to self-police when moving around the building.” Germgard helps businesses reopen safely As lockdown restrictions started lifting in July, businesses had to plan their back to work strategy in line with the Government’s Health & Safety Executive COVID-19 Risk Assessment guidelines.
With the outbreak of COVID-19, good hygiene practice has become more important than ever before. Fireco has recently released its newest innovation, Germgard, a smart sanitiser combined with digital signage. Germgard has been designed to promote awareness of the importance of hand sanitisation to all building users. It can also be tailored to suit individual business needs, helping as a building management tool. Some examples of potential messaging includes instructing users to follow your one-way system or putting on a mask before entering. Germgard is a smart sanitising station which monitors people passing through your chosen doorways. A PIR sensor will detect someone approaching and a screen will show your personalised message. Germgard can also be combined with a range of door systems so that the use of hand sanitiser is a requirement before gaining entry. Integration options include electronic door locks, automatic doors, and access control systems.
Staff and members are detected when entering the building, they are presented with a digital display asking them to sanitise their hands. Castle Snooker & Sports Bar chose to connect their Germgard system with their electronic door lock, meaning that the door will only unlock for people who have used the sanitiser unit. This reduces the possibility of human error when controlling the transfer of germs. “Germgard has played a vital role in making our COVID Secure Strategy strikingly obvious to our customers. We wanted to ease anxiety and make sure our members feel safe when returning to the new normal.” “I would recommend Fireco. They have helped us to reopen our business safely.” Fireco manufactures wireless fire door closers and retainers, notification systems, disability aid products and hygiene equipment, all designed to provide simple solutions to a range of needs: fire safety, compliance, access, ventilation and hygiene. For more information about Germgard or how Fireco solutions can assist with COVID-secure strategies, visit www.fireco.uk or call the Fireco team today 01273 320650.
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• Increase of customer satisfaction The one-time registration ensures a quick data collection in all participating companies. The data is automatically encrypted and stored in a database in compliance with GDPR. Upon entering the restaurant or shop the issued QR code has to be scanned by the respective guest. Additionally, menus, price lists and the shop's website can be stored in the app. The fast dispatch of the data to the health authorities in case of a corona infection is guaranteed. After the minimum retention period has expired, the data is automatically deleted.
Heidler GmbH
www.heidler.de +49 6128 - 21054 - 0
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Cleaning, Hygiene and Infection Control Issue 40
Could This Be The Solution To Hand Sanitiser Pump Stations? Has supplying your diners with gallons of hand sanitiser left you with the endless task of checking for empty plastic containers or cleaning puddles of sticky gel on the floor? The people at Super Clean Hands may have found the perfect solution. They are convinced that offering complimentary 'Super Clean Hands' sachets to your guests is a more stylish, efficient, and a cost-effective way to boost customer confidence in your business and shows your concern for their safety. As a plus, Super Clean Hands is made from premium ingredients including aloe vera, which leave hands feeling thoroughly cleansed and soft without residual stickiness or odour. Additionally, the sachets are available in gel format or in infused wipes. Placed at the bar, on the table, or with the self-service cutlery, or handed out with the bill will provide your customers the opportunity to sanitise their hands at the point of consuming food, rather than at the entrance of your establishment. Super Clean Hands want to deliver safety at the point of consumption and exposure. Also popping a sachet in with takeaway food is a nice touch for the customers purchasing food for later and an important way to signify your hygiene values to your customers. And best of all Super Clean Hands will donate 10% of their profits to the National Emergencies Trust who have done such wonderful work helping those worst effected by the pandemic. Available through distributors, Super Clean Hands come in bulk cartons of 1,000, with an option of shelfready dispensers for bars and counter-tops - think pack of tag and envelope teabags! For more information call 07831 747282 or email angela@supercleanhands.uk
JLA’s Ozone Washing System Proven To Remove All Traces of Coronavirus in University Study of Infected Laundry
Treating coronavirus-infected laundry with a professional ozone washing system could have major implications for the future of infection control in the hospitality industry, according to new research. The in-depth study carried out at De Montfort University in Leicester found that the OTEX washing system, which uses ozone to kill bacteria even at low temperatures, completely removes all traces of coronavirus (OC43), a model virus for SARS-CoV-2. The system, created by JLA (the UK’s leading supplier of commercial laundry equipment) was tested by a research team overseen by Dr Katie Laird, Reader in Microbiology and Head of the Infectious Disease Research Group, and expert virologist Dr Maitreyi
Shivkumar, Lecturer in Molecular Biology. The research found that cleaning with the OTEX technology completely removed the coronavirus, even in large washing loads. Additional testing also proved that the virus was not transferred to other textiles in the wash. Believed to be one of the first studies of its kind, the research proves that coronavirus-infected laundry can be cleaned even at low temperatures, allowing heat sensitive items such as personal clothing, hospital mattress covers, emergency rescue wear and microfibre items to be cleaned effectively. Dr Laird and her team are now completing the next stage of their research, looking at the rate at which the virus is inactivated in the cleaning process to give more data on the length of time and quantities of ozone required for the virus to be eliminated. Dr Laird comments, “A key element of tackling the spread of COVID-19 is to understand how effective infection control can be implemented in real world settings. There are a variety of situations in which textiles potentially carrying the virus need to be cleaned, such as care homes, hospitals and hotels. “Until now we have had little data about how the virus responded to different types of cleaning. These initial results demonstrate that cleaning with ozone, as in the OTEX system, completely removes the model coronavirus. “This held true even when treating larger loads of
washing, as is likely to be the case in a real laundry setting. This result can give reassurance that such cleaning is effective .” Helen Ashton, CEO from JLA commented “I am really excited about the results of these tests as here at JLA we play our part in eradicating this terrible virus. We have been developing and refining the OTEX laundry system for over fifteen years and its benefits to our customers are clear - full eradication of disease, including coronavirus, even at low temperatures and a significant reduction in operational cost coupled with a meaningful benefit to the environment. “The system has been designed to be easy to use with real time verification of the disinfection process on every wash which provides a unique audit trail of full compliance to regulatory standards.” This is the latest accolade for JLA’s innovative OTEX system, having been previously recognised by the NHS Rapid Review Panel in 2009 set up by the government to fast track new technology to address hospital acquired infections, achieving the highest grade (level 1) for infection control products. More recently, assessment of compliance with current Public Health England HTM01-04 guidelines for the decontamination of healthcare linen. The OTEX ozone system is also fully supported in line with the EU Biocidal Products Regulation. For more information about OTEX by JLA, please visit: https://jla.com/otex
Ground-Breaking New Technology Helping Stop The Spread Of Coronaviruses Ground-breaking new technology helping stop the spread of Coronaviruses whilst protecting staff and customers with continual airborne sanitisation. The COVID-19 pandemic raises particular challenges for the hospitality industry. With no end in sight and millions of pounds being spent every day on cleaning and sanitisation methods that are costly and labour intensive. SOH Group has a revolutionary new product ‘SOH Pure’ that is already helping thousands of people and
businesses by continuously sanitising their premises. The SOH Pure systems work in a similar way to that of a fogger but is an ‘always on’ solution that continually sanitises an area of up to 80m2. Achieved by cold air diffusion technology liquid is turned into a vapour the is lighter than air. This vapour cleans and sanitises the air whilst airborne and then sanitises all surfaces when it falls creating a unique dual action air and surface approach.
Using SOH Pure system will help reduce the amount of time that is required cleaning and will help continually sanitise kitchens, restaurant & high traffic areas, such as staff gathering hot spots, building entrances and more. Let us help you re-open safely providing a continuously santised environment for that extra piece of mind! 02037276400, info@sunglobalsupplies.com or www.sunglobalavf.com
Hospitality Technology and Software
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The Welsh Fintech Aiming To Save The Introducing Toggle Hospitality Sector £8bn A Year Introducing Toggle, a powerful gift card platform bursting with features to help you make the most of earning pre-visit revenue during the Covid-19 pandemic.
Yoello aims to disrupt the current payment networks which are outdated and expensive. By processing payments themselves, utilising open banking regulations, they want to bring operators and customers closer together with cheaper and instantaneous transactions. The platform is currently focused on the hospitality industry, from small cafes and traditional pubs to luxury hotels and large theatres. Yoello’s mobile order and pay technology also has the capability to expand into sectors such as retail and tourism.
2020 has been a pivotal year for Cardiff based Fintech Yoello. Since launching their mobile order and pay solution in June, the company has gone from strength to strength growing rapidly whilst supporting thousands of hospitality businesses across the UK during the Covid-19 pandemic.
The company’s aim is to improve efficiency, increase revenues and improve the customer experience through mobile technology, in particular in the current climate with businesses currently operating with reduced staff numbers and customer capacity. As we head towards a cash-
Leading Hospitality Brands Launching Digital Loyalty Schemes In The Midst Of The Pandemic Major hospitality brands including Notes Coffee, Chucs Restaurants & Cafes, The Gentlemen Baristas, Yangtze Noodles (part of Chopstix Group) and Thunderbird Fried Chicken have signed up to the Embargo App loyalty platform in response to the challenges which the COVID-19 pandemic has brought to our sector. Embargo allows coffee shops, restaurants and bars launch their digital loyalty card within one day, providing them with a COVID-safe and fully contactless solution focused on boosting repeat busi-
ness from local customers. Furthermore, Embargo’s CRM system helps venues identify their key customers and communicate with them via multiple channels like push messages and emails. Notes Coffee, The Gentlemen Baristas, Yangtze Noodles and Chucs Restaurants are only a few names among the hundreds of brands that have joined the platform during the COVID-19 pandemic - replacing paper stamp cards or choosing Embargo over building their own branded apps. Visit www.embargoapp.com
less society and a new technology led, post-Covid, future of service – Yoello’s tech will play a vital role for most businesses to survive.
Yoello’s mobile ordering solution allows customers to access digital menus simply by scanning a QR code or typing in a URL using any smartphone or web device, without needing to download an app. Customers can access table service, click & collect and delivery services all through one platform. From a merchant’s point of view, it’s very easy to set up and manage contactless order and pay either alongside an existing system or through POS integration. Find out more about the Yoello platform: www.yoello.com Or speak to the sales team: sales@yoello.com / 07764 86 4840
Toggle offers high customisation with the freedom to sell not just gift cards, but experiences, special offers, products like at-home kits and more. Toggle handles everything to do with your gifting; offering digital gift cards as well as beautifully designed physical ones that we can send on your behalf through our fulfillment service. Our expert customer success team is on hand to help you set up with lightning speed, introduce you to the platform’s features and ensure that you’re maximising on its tools by releasing new feature updates and campaign ideas. Toggle seamlessly integrates with Zonal, Access, Comtrex, Datasym and a host of other platforms. Sign up today and be selling tomorrow. Visit ww.usetoggle.com
Smart Ordering with Hop Software Hop Software recently launched a new addition to its ever-growing hospitality focused products; Hop Shop, an online click and collect delivery platform is helping hospitality and restaurateurs through lockdown. Hop Shop can be accessed from the business website via Hop PMS allowing hospitality businesses to set-up a collection or delivery service. Hop Shop also is available through our newly launched app. The Smart Order Time feature ensures ultimate safety for both staff and customers, allowing customers to choose a convenient and safe time for collection or delivery. Now more than ever, guests are opting for a con-
tactless service from restaurants and hotels. Hop Shop has already helped many hospitality businesses find additional revenue streams. Richard Drummond owner of McKays Hotel, Bar & Restaurant, Pitlochry says; “Hop Shop has been a great addition to our operations. Guests continue to use the app and enjoy ordering food via their mobile, directly to their rooms and homes. As the current situation develops, Hop Shop has diversified our business and opened a new revenue stream.” For a demo of Hop PMS and Hop Shop, please email: SharonSmith@hopsoftware.com or see the advert on the facing page.
Hospitality Technology and Software
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Technology is the Foundation of Hospitality’s Revival Over the last year, we have seen advances in technology that would normally have taken months, if not years, to develop, test, trial and implement. But the flexibility and dexterity that has helped hospitality operators to adjust their way of working to meet changing restrictions, often at short notice, highlights the importance of technology in a modern hospitality venue and why it is no longer an optional extra. Henry Seddon, Managing Director of Access Hospitality, offers his thoughts on how technology can support hospitality businesses as they prepare to rebuild trade in 2021.
INTEGRATION, INTEGRATION, INTEGRATION The most important piece of advice I can give anyone who is reviewing how technology fits in their business is that the best solutions are those that integrate across many applications rather than being stand-alone. An EPoS system that integrates with order ahead, delivery, table reservation, payment, marketing, loyalty and engagement apps, for example, will simplify all stages of the operations process and provide a seamless customer journey. When trading guidelines have changed at short notice – reducing capacity, advance booking, table service only, contactless payments – integrated technology has enabled operators to adapt quickly and effectively. Access EPoS has at least 64 integrations available, enabling frictionless interaction and greatly enhancing the scope and power of the overall system, and this has provided access to implement reactive solutions, such as the addition of test and trace data to existing reservation technology. Integration delivers streamlined interaction that increases efficiency across the business operation, reducing admin time so that staff can reassign their time and skills more productively elsewhere. The resulting com-
mercial reports are more comprehensive and have rich data to enable effective analysis and a deeper understanding of what is happening at every level of the business.
A FLEXIBLE AND SCALABLE EPOS SYSTEM With so much uncertainty in the sector, flexibility and the option to scale an EPOS system are vital. Whilst an off the shelf solution might be the best choice for a start-up business, or one without significant growth ambitions, it could restrict business agility and future expansion as trading restrictions are eased. Proven technology that responds to changing needs drives efficiencies and provides exceptional guest experiences from one trusted source, which has never been more important than a time when there is no margin for error on revenue, costs and customer service.
SINGLE SIGN-ON Technology should simplify an operation and improve the work routine, not make it more complicated. As integration increases, so does the value of running solutions with a single sign on, with information displayed on a personalised dashboard instead of having to work across several different screens. Access Workspace enables customers to access different technology solutions in one place rather than having to sign in on numerous systems, transforming productivity and engagement. The seamless interaction reduces time spent on input and data interrogation, providing a frictionless way of working and immediate access to the right information.
ACCELERATION OF CONTACTLESS OPTIONS Having seen steady growth over the last couple of years, the move to contactless payments has been accelerated significantly in the last nine months, as everyone recognised the threat of infection from handling cash. The use of payment apps will continue as customers look for a convenient and secure way of managing their finances, particularly if their disposable income has been impacted during the pandemic, and they are now recognising that one solution for order and pay at table is more convenient than downloading a series of apps for different operators. Once again, integration becomes a key factor for operators, with Access EPOS integrating with
a host of order ahead, delivery and loyalty solutions as well as the main payment apps that customers are turning to.
FACILITIES MANAGEMENT Technology has revolutionised facilities management, with automation changing the landscape of compliance obligations, planned and reactive property maintenance. Sourcing suppliers, negotiating costs, checking ongoing works, approving invoices and filing certifications can now be completed at the press of a button. With so much being possible remotely, there has been a surge in interest in the Access Maintain managed service which handles the process for hospitality operators, providing expertise and easing pressure where the property management staff are still furloughed or the business is running at reduced capacity, with no-one having overall control for this function.
FUTURE TECHNOLOGY Technology will continue to evolve quickly but two areas are likely to drive the next round of development and impact. ‘Big data’ describes extremely large sets of data coming into a business daily and includes venue performance, spend per head and customer satisfaction. Consolidation and analysis to drive decision making can be time consuming and confusing but the introduction of a single platform to serve data from all hospitality technology will deliver significant benefits in accuracy, efficiency and cost savings. Another area will see technology help in the challenge of reducing waste which is a focus from a cost and sustainability perspective. Tracking food returned or thrown away will contribute to regulating portion control and minimising waste, taking business into 2021 with cost control and environmental at front of mind. See the advert below to find out more about how Access Hospitality can help your business.
Staying warm whilst dining al fresco Due to COVID-19, 2020 has been the year of dining al fresco. From home BBQs with a group of six friends to eating outside at your local pub or restaurant, everyone has been making the most of the sunshine – whilst maintaining a safe distance. Lots of people are still very wary about sitting indoors. And, in many cases, outdoor table service is the only thing that has kept people together and businesses afloat during these difficult times. So, the question is: what will happen now that autumn weather has arrived? Here at Under Control, we believe we have the solution.
3 tips to keep warm whilst dining outside 1. INVEST IN PATIO SPACE HEATERS
This is (by far!) the easiest way to stay warm whilst dining al fresco. Infrared patio heaters – such as those available in our space heating department – are perfect for use in home gardens and commercial spaces. They provide a gentle yet highly effective source of heat, over a large area, and are guaranteed to keep you feeling toasty on the chilliest of days. What’s more, they’re safe to use, energy-efficient and have a sleek and modern design. The perfect solution for both relaxed gatherings on your patio and fancy bars and restaurants alike.
2. PROVIDE WARM BLANKETS
In addition to outdoor patio heaters, perhaps supply your guests with complementary blankets? Of course, due to current regulations surrounding coronavirus, these would need to be washed thoroughly between each use. But it’s a simple way to create a cosy and welcoming atmosphere in your outdoor dining space – and will encourage people to visit throughout the winter months.
3. SERVE WARM FOOD AND DRINK
Al fresco dining in winter calls for hot winter beverages. So, if you’re running a bar or having friends round for a few drinks, why not swap out the beer and gin for mulled wine, hot cider and Irish coffee? Or if food is on the agenda, perhaps choose meals that are warm and hearty? Served up next to the patio heater, these options will warm your guests up nicely, even on the coldest of days.
Invest in your infrared patio heater today! Infrared patio heater available at Under Control Instruments There has never been a better time to invest in a patio space heater. They are the most effective and convenient way to heat up an outdoor space and will ensure you can dine al fresco despite plummeting temperatures. Yet despite this, they’re available for an affordable price – starting from just £175 per unit. So, why not take a look today?
To find out more about the infrared patio heaters – or for further tips on how to keep warm whilst dining outside – please feel free to get in touch. We have detailed knowledge of all products currently available in our space heating department and we’re always happy to help.
0121 238 2795 or send an email to info@undercontrol.co.uk and we’ll respond as soon as we can. Alternatively, visit www.undercontrol.co.uk Either give us a call on
Design and Refit
CardsSafe - Protecting Assets ®
month + a one off admin charge. • CardsSafe® ensures peace of mind and protects against fraud and theft • CardsSafe® increases staff trust and improves the work environment • CardsSafe® is easy to use with minimal training and quick to install • CardsSafe® is PCI & GDPR Compliant to standards 9.6, 9.9, 12.2 and 12.6 and protects card data from identity fraud and theft Please visit our website and create your own account quickly and securely. Or for more information, please contact the CardsSafe Customer Service Team. WEB: www.cardssafe.com, Phone: 0845 500 1040 Email: sales@cardssafe.com
The CardsSafe® system is specifically designed to securely retain customer credit, debit and ID cards while the cardholder runs a tab or uses a service. CardsSafe® has revolutionised the way hospitality and leisure businesses manage their assets. It protects against theft and walkouts, streamlines services and reduces losses, which means it pays for itself! There are numerous benefits of using CardsSafe® for your business and over 5000 outlets in the UK agree! • CardsSafe® reduce costs and losses, makes card fraud is virtually impossible and ensures that equipment is returned • CardsSafe® is affordable and pays for itself! From just £9.95 (net) per unit per
Opt for Continental Style with Bentwood Chairs Ever since it was invented in 1850, the elegant lines of the bentwood method of manufacturing chairs has been synonymous with classic Parisian bistro and café style. Trent Furniture supply a great range of chic Bentwood Chairs that tick all the boxes when it comes to style and practicality in any hospitality setting. The Loopback Side Chair is a perennially popular way to achieve this iconic look, with the Tall Bentwood Stool and Small Bentwood Stool providing the perfect solution to continue the theme throughout your seating. Another great choice for any pub, restaurant or café is the Bentwood Slatback Side Chair.
Alternatively, choose Trent’s Fanback Chairs for a bentwood style statement. Available as an armchair, tall chair and tall armchair, this style features an eye-catching fan detail. Available in a choice of three hardwood finishes with the option of wooden or upholstered seats, Trent’s Bentwood Chairs combine great quality with good value, with the Small Bentwood Stool starting at £39.90 and the Bentwood Slatback Side chair available from £43.90. For more information about Trent Furniture’s elegant selection of bentwood furniture, please call 0116 2864 911 or visit www.trentfurniture.co.uk.
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Mitsubishi Electric launch the UK’s first lower GWP R32 Air Curtain Mitsubishi Electric has launched a new, R32 Air Curtain which is designed to improve energy efficiency and minimise heat loss from a building while allowing businesses to benefit from an open door policy. As the first manufacturer in the UK to launch an R32 Air Curtain, the new Mr Slim HP DX 2.0 Air Curtain completes the R32 offering across splits indoor units and allows customers to move to one sole refrigerant on site. R32 has a much lower global warming potential (GWP) than R410A and is now the refrigerant of choice for split systems. By using R32 throughout the system, carbon emissions are reduced and installation, service and maintenance are all simplified. “The new Mr Slim Air Curtain is the first in the UK, to utilise R32 which makes it the perfect choice to help buildings meet their carbon reduction plan”, said Mel Threader, Senior Product Manager. “This technology offers an energy and cost efficient solution that would benefit all locations with public entrances including retail, hotel lobbies, office entrances, higher education, hospitals, libraries, museums and leisure facilities”. Air curtain technology minimises the amount of cold air entering a building and keeps the warm air inside, ensuring a comfortable environment is provided to the occupants. Flexible and easier installation is achieved with the R32 indoor unit
as it is available in a recessed or exposed design offering. In addition, the Mr Slim HP DX 2.0 air curtains can be used as twin systems, using two identical units to serve a wide or double entrance / exit, served by a single common Mr Slim outdoor unit. Developed by Mitsubishi Electric in conjunction with air curtain manufacturer Thermoscreens in the UK, and currently available in 1m, 1.5m or 2m lengths as a dual refrigerant solution (R32 or R410A), the units are ideal for businesses looking to future proof their buildings by running completely on R32. They offer lower run costs and carbon emissions through the flagship Mr Slim Power Inverter high efficiency outdoor units. “Overall this R32, energy efficient air curtain is the ideal solution for businesses with strong carbon reduction targets who want to be able offer an open door operation whilst ensuring a comfortable environment inside”, added Mel Threader.
Further details on the system can be found on the company’s website https://les.mitsubishielectric.co.uk or www.thermoscreens.com
Mysons ltd successfully tendered for the refurbishment of the conferencing and banqueting at the Four Seasons Hampshire with a very tight programme of 7 weeks with no overrun as there were conferences booked for the day after handover. The work itself was a challenge using some new techniques with specialist paint and lighting and with the coordination of the FF&E to ensure a smooth handover Mysons Ltd prides itself in the ability to react to the clients demands being as flexible as possible to meet them we are a national company working from inverness in the north to Hale in the south using where possible our own labour and closely with our partnered sub contractors from a C&B refurb to reactive and planed work for local authorities, windows and doors to groundworks and building works, soft strip small demo to general maintenance.
Jeff Satwick
Derek aDby
Managing Director
business Development Manager
Jeff@mysonsltd.co.uk
derek@mysonsltd.co.uk
07873 111578
07948 438848
COMPACK - THE STANDARD THAT MAKES THE DIFFERENCE
PROFESSIONAL WAREWASHING SYSTEMS RELIABILITY HIGH PERFORMANCE GUARANTEED ASSISTANCE At prices you will be overjoyed with Purchase/Rental/Interest free 0% finance available COMPACK GLASSWASHERS
The Compack glasswashers have simplicity and robust performance in mind. Where the need for just washing glasses is the main aim this is the machine for the job.
• Electronic control with push buttons for high efficiency and easy to use • 350, 400 and 500 basket machines available • 120 seconds washing cycle • Ecoclean control system for partial clean water refill at every wash cycle • Built in drain pump included • Complete with built in adjustable detergent & rinse aid dispensers • Guarantees hot rinse thermostop • Thermal protection for wash tank and boiler • Light function button with self diagnostic
(subject to status)
COMPACK FRONT LOADING DISHWASHERS
• Electronic control DIGIT with temperature display • 4 washing cycles • Ecoclean control System for partial clean water refill at every wash cycle • Built in drain pump included • Complete with built in adjustable detergent & rinse aid dispensers • Guarantees hot rinse thermostop • Thermal protection for wash tank and boiler • Built in softener (only on D50S and D55S) • Colour coded function button with self diagnostic • Evolute Electronic control with LCD display
COMPACK PASS THROUGH DISHWASHERS
D100
FOR ALL MODELS
• Self-diagnosis with errors solution, precise setting of the detergent dispenser, different temperature setting for each cycle • Ecoclean control system for partial clean water refill at every wash cycle (only with built in drain pump). • Thermal acoustic double door • New inclined and deep-drawn welded tank • Door reinforcement brackets • Adjustable rinsing arm rotation speed • Fully stainless steel made wash and rinse arms for low maintenance, heavy duty, all corrosion resistant • Removable double filtering system for wash and drainage cycle
Web www.compack.uk Email info@compack.uk Tel 0333 456 4500
BT100/BT100S
• Electronic control with LCD display • 4 individual programmable cycles • Ecoclean control System for partial clean water refill at every wash cycle • Built in drain pump included • Complete with built in adjustable detergent & rinse aid dispensers • Break tank – AA air gap – WRAS approved • Guarantee rinse temperature 85⁰C at constant pressure • Self cleaning cycle on drain down • Thermal protection for wash tank and boiler • Built in softener (only on BT55S) • Self diagnostic
BT100TC/BT100TCS
Design and Refit
Issue 40
CLH Digital
Perfect Refrigeration Performance, Outstanding Energy Efficiency German engineered appliances from Liebherr provide exceptional refrigeration and freezing performance for your business. Ergonomically designed with efficiency in mind, our spacious refrigerators and freezers allow you to store fresh food and ready-to-serve dishes in a well-arranged, easily accessible manner. Manufactured in Europe using robust, high-quality materials to meet the demands of a busy commercial catering environment. The fronts, compartments, and containers are all conveniently designed for easy cleaning making Liebherr appliances ideal for bars, bistros, and restaurants. Liebherr's under-worktop
appliances for the food industry offer generous storage space while taking up little room. They can easily be integrated below a worktop as a space-saving option and provide a highly appealing presentation platform for drinks etc. The interior lighting, with its own on/off function, further enhances the display of your products for optimal effect. The beverage industry also requires perfect refrigeration performance. Drinks are deliciously chilled and ready for sale even after a short storage period. The combination of modern refrigeration components, powerful and climate-friendly coolants, and precise control systems ensure low-cost energy efficiency. To find out more information please see that advert on this page.
A new Dorset restaurant has been given a continental-style appearance with the addition of a new al-fresco dining area thanks to Poole-based company Broadview Shading Solutions. To increase covers and offer social distancing during the current climate, Whittles Restaurant & Bar
approached Broadview to advise them on the best way to create a sheltered outside dining space that could be used in all weathers. Broadview advised on three new awnings, manufactured by Brustor, and a branded Uhlmann umbrella with its very own lighting system. Remote control operation means the awnings can be quickly and easily extended or tucked neatly away depending on the weather. Whittles is just one hospitality business that Broadview has created exceptional outside dining spaces for. Others include Rick Stein in Barnes, The NED in London and The Sandbanks Hotel in Poole. If you would like more information about how Broadview can help your hospitality business extend covers and create an al-fresco dining experience, please contact 01202 679012 or visit their website: www.broadview.co.uk
Broadview Help Dorset Restaurant Create Al-fresco Dining Area
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
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Design and Refit
Wine Storage Solutions
TEMPERATURE CONTROLLED WINE STORAGE & DISPLAY WITH LED LIGHTING
We always had reliability in mind as we had all replaced our own coolers in the past, often much earlier than we would have liked or hoped.
excellent longevity. We are proud of our product ranges and passionate about wine storage at home and in the restaurant. We would encourage you to pay us a visit to see all these models in our showroom in Chipping Norton. Our customers are always saying they look so much better ‘in the flesh’. If you cannot visit, we are always happy to answer any questions you may have regarding your wine storage requirements and we look forward to hearing from you. Visit www.winess.co.uk or see the advert on this page.
Ambimedia Audiovisual Solutions
We are specialists in the supply and installation of temperature-controlled wine display cabinets which can be placed in any part of a building and require no plumbing or drainage. Our stunning and unique range includes contemporary & traditional styles with beautiful LED lighting, self-contained, temperaturecontrolled walk-in wine rooms for 990-4000+ bottles and wine display cabinets with 4 glass walls and LED lighting in all four Visit our corners to create a stunning visual effect which you showroom, can walk around 360 degrees. call us or view online.
Wine Storage Solutions Ltd
Essex House, Cromwell Business Park, Banbury Road, Chipping Norton OX7 SSR
www.winess.co.uk
The brief was simple – quality, reliability and style.
The development of the Vin Garde range’s single-weld refrigeration system has gone a long way to ensuring top performance and
NO PLUMBING OR DRAINAGE REQUIRED, COMPLETELY SELF-CONTAINED
Tel: 01608 645083
Wine Storage Solutions Ltd was established in March 2005, to find and develop the perfect temperature and humidity-controlled wine coolers and fridges for my friends’ and my own wine collections.
Email: info@winess.co.uk
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
Ambimedia Ltd are working hard to provide our clients with audiovisual solutions which allows them to adapt to future needs, in the wake of the recent pandemic. Our Certified Technology Specialists have been working closely with manufactures to develop our product range in order to meet changing demands.
ENHANCING OUTDOOR SPACES In order to enhance outdoor areas in pubs and restaurants, we have provided solutions including outdoor high brightness TV’s, outdoor sound systems and extended WIFI and CCTV networks.
HAND SANITISERS WITH BUILT IN DIGITAL SIGNAGE DISPLAYS Most venues which you visit these days have hand sanitiser stations as you enter the building and we have gone one step further,
providing digital signage displays within the hand sanitiser stations allowing venues to provide information to customers in addition to product advertising.
DIGITAL MENUBOARDS & DIGITAL SIGNAGE Our award winning digital menuboard solution allows customers to instantly manage content on their screens from a PC or tablet. Choose from over 700 menuboard templates and over 3000 images or upload your own and publish the content to your TV’s. Visit www.signmenu.co.uk and signup for a free account. We also have a full digital signage package available where we can manage the content on your behalf – please contact us for further information. T: 01246 906958 E: info@ambimedia.org W: www.ambimedia.org
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How Hotels Can Really Profit From Sustainability Hotels are continually fighting with their competition to offer the most affordable rates, the best amenities, and the most outstanding guest services — all while making a profit. Now more than ever green, or sustainable tourism is becoming a deciding factor when choosing a holiday. For the hotel industry this means achieving a sustainable business model that can offer considerable marketing advantage. But what if we took this activity and reclaimed valuable indoor space to provide for additional or larger rooms, or extend dining space? And what if you could also improve building services and reduce operational costs? From boutique to national chains,
Adveco specialises in creating bespoke hot water and heating applications for the hotel industry that leverages all the advantages of renewable technologies, from air source heat pumps, and solar thermal to heat recovery. We can also smartly combine these with existing gasfired systems or new all electric appliances to drive sustainability and greater efficiency to support improved guest amenities while reducing both CO emissions and operational costs. This can all be brought together in prefabricated structures that relocate heating and hot water plant to ‘dead spaces’ such as yards, alleys and in particular roof tops to maximise space and profit. https://systems.adveco.co/
Mayfair Contract Furniture
can also competitively fulfil a wide range of bespoke orders to suit your personal requirements. Not just a supplier; We understand that from time to We supply contract grade commercial furniture to the time hospitality and leisure establishments like to give hospitality & leisure industries. With over forty years of themselves a fresh new look. That's why not only do we experience in the hospitality industry, we are passionate supply contract furniture, but when it's time for your about supplying the finest quality products. We establishment to go through a refurbishment deliver to all areas of the United Kingdom, we also offer a complete clearance service. Ireland and Europe and export our products We'll organise everything from a suitable worldwide. time and date, professional clearance staff We keep in stock a huge variety of New to remove contract furniture whether fitcontract furniture including tables & chairs, ted or unfitted, and logistics. lounge / lobby furniture, & hotel bedroom Contact 01733 310 115, email: furniture ready for immediate dispatch. sales@mayfairfurniture.co.uk or visit In addition to this as a direct importer we www.mayfairfurniture.co.uk
Cemco (The Catering Equipment Maintenance Company) Cemco (The Catering Equipment Maintenance Company) first opened for business in 1990, and have been serving Dorset, Wiltshire, Somerset, Bath, and the rest of the South and Southwest, ever since. We offer a full range of services, including servicing and repairs for all commercial catering appliances, ranging from small local projects to major national work, and everything in between. Specialising in commercial Glasswasher and Dishwasher repairs sales and service our reputation is second to none. We can offer you a no obligation quote now, so contact us for more information. CEMCO also carry out repairs to commercial catering equipment Dishwashers, Glasswashers, Ovens Grills Bournemouth, Poole, Dorset and The Southwest. We
undertake repairs and servicing to ALL, types, makes and models of commercial catering equipment. A repair is often far cheaper then a replacement! 30 Years in this Industry gives us the edge over our competitors, with time served Commercial Catering Equipment Engineers our clients have found we save them the cost of purchasing new equipment time after time…why buy new when a guaranteed repair is often all your Catering Equipment requires… We are based in Bournemouth & Poole, covering the whole of Dorset, as well as Somerset, Hampshire and Wiltshire. Call 01202 377205 now, to arrange a site visit www.cemcoltd.co.uk
Please mention the Caterer, Licensee & Hotelier News when replying to advertising Specialists in Servicing, Repairs and Maintenance of all Commercial Catering Equipment
Cemco undertake Service and Repairs to ALL Commercial Dishwasher and Glasswasher Manufacturers Including Hobart, Electrolux, Meiko, Winterhalter to name a few.
CEMCO carry out repairs, servicing and routine maintenance to all makes and models of commercial catering equipment, including dishwashers and glasswashers. We can also supply you with a new or used dishwasher …simply Contact Us for details of available Used Stock
We are based in Bournemouth & Poole and cover the whole of Dorset, along with the neighbouring counties of Somerset, Devon, Hampshire and Wiltshire.
Trust CEMCO for commercial catering dishwasher servicing!
Call us now, on 01202 377205 for a free quote to repair your dishwasher
www.cemcoltd.co.uk
Sun. Shade. Shelter.
OUTDOOR LIVING PODTM - CONDUIT CLUB - MAYFAIR |
ALL WEATHER WEATHER | TERRACE COVERINGS W aterproof fabric or aluminium louver ed rroofs oofs Waterproof louvered Effortless control Ef fortless motorised rremote emote contr ol operation force)* Wind rresistant esistant upto Beaufort 12 (hurricane for ce)* infra-red Optional LED lighting & infra-r ed heating 5 year guarantee for peace of mind Make the most of your outdoor space with our innovative retractable retractable awnings and aluminium pergolas that provide shelter,, provide flexible shade and shelter allowing your clients to enjoy the alfr alfresco esco experience come sun, wind, rain or even snow snow..
t 0344 800 1947 e info@cbsolarshading.co.uk w cbsolarshading.co.uk/commer cbsolarshading.co.uk/commercial cial *Wind resistance resistance based on our louver louvered ed rroof oof Outdoor Living PodsTM
CUBA PATIO AWNING - THE OAKSMERE - SUFFOLK |
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How To Weather-Proof Your Commercial Outdoor Space Ready For The Winter at the touch of a button, they can be susceptible to damage from high winds. Modern pergolas with either sliding fabric or rotating aluminium louvered roofs and sides offer a more pragmatic solution, providing protection from heavy rain, gale force winds and even snow.
FEATURES Since the easing of the lockdown restrictions back in July, the hospitality sector has pulled out all the stops to welcome us back with open arms. The ‘Eat Out to Help Out’ government scheme enabled us to dine out at a discounted rate, but as the British summer comes to an end, many temporary outdoor covers including brollies, parasols and pop-up marquees are showing the strain and are unlikely to survive the less clement weather the next few months will bring. As the COVID-19 restrictions don’t seem to be easing any time soon, now is the ideal time for restaurants and hotels to look into weather-proofing their outdoor dining areas for the long term. Investing wisely in the right terrace coverings for your outdoor space can help keep your business going through the colder months.
The framework of any terrace covering should ideally be manufactured from powder coated aluminium, as this super-strong, corrosion resistant and highly durable material can survive the knocks and bumps of bustling environments.
OPERATION
AWNINGS, LOUVERED PERGOLAS & EXTERNAL BLINDS As we transition into autumn/winter, many commercial establishments are realising how important their outdoor space is. Due to the current social distancing rules, indoor seating options have been hugely restricted and a more robust solution for the winter period is now required. It is likely that the more temporary covers such as brollies and parasols won’t stand up to adverse conditions and although retractable awnings can protect and shelter customers from sun, shade and light rain showers
No matter the type of outdoor fabric canopy used within your commercial space, it is more likely to stand the test of time if manufactured from acrylic fibres – one of the highest quality materials currently available for use within these types of products. Fit for purpose and dimensionally stable, acrylic will not warp or stretch when under tension. In addition to this, the material will not fade due to the solution dye that impregnates the colour right through to the core of the yarn. Despite this, the material should still be treated with a nano tech coating such as TEXgard, an invisible protective shield embedded into the fibre that essentially generates a self-clean effect by preventing dirt and debris from settling, whilst also repelling water. The latest generation of acrylic, CBA (Clean, Brilliant Acrylic), ensures up to 50% less dirt adhesion in comparison to regular acrylic.
A minimum of two hi-tensile tear resistant stainlesssteel cables that tension twin heavy duty double coiled springs are essential if using folding arms on retractable awnings. This ensures the fabric is under optimum tension, staying crisp and taut and able to withstand gusts of wind. For exposed locations, having folding arms with double the quantity of cables will offer increased wind resistance and tension.
FABRICS
As the default mechanism within most outdoor canopies, motorised operation allows for consistent movement as well as an effortless extension and retraction process, subsequently lengthening the lifecycle of your product as a result. Integrated motors safeguard against exposure to the elements, whilst secure rolling codes and frequency guarantees no interference. Intelligent sensors (in particular wind protection sensors) are highly recommended as once incorporated into the install, they can allow for closure of the product when left unattended. As a potentially sizeable investment, adequate research around the most suitable all-weather canopy system (as well as the installation company) goes without saying. Your chosen specialist should boast a wealth of experience within their field, provide a range of solutions for your application and finally be open to your specific
Hospitality Partnership Between Harrison Spinks and The Fine Bedding Company The perfect partnership of two heritage brands, Harrison Spinks Hospitality and The Fine Bedding Company are collaborating to offer hoteliers a full package and guests the best possible sleep experience. Passionate about sleep and specialists in their own fields; Harrison Spinks have been handcrafting luxury mattresses since 1840, while The Fine Bedding Company have been manufacturing pillows, duvets and mattress protectors for over 100 years. Alike in their values, both these family businesses have innovation, sustainability and quality craftsmanship at their core and in every step of their manufacturing process, with unrivalled expertise in what makes a great night’s sleep.
This partnership emphasizes the importance of the whole sleep package and everything that affects a guests sleep experience; from the mattress to pillows and duvets. Dedicated hospitality web pages on each brand’s websites will allow hoteliers to discover a range of full sleep packages; products from each brand that work in harmony with each other to create the perfect sleep experience for your guests. With each brands sale teams offering recommendations to their respective customers. To discover more please visit: www.harrisonspinks.co.uk/hospitality and www.finebeddinghotels.co.uk/
requirements and budget. Wherever possible, choose a supplier that manufactures its products in the UK. Should anything go wrong, you can rest assured that it will be resolved quickly. Also, with an authentic ‘Made in Britain’ product, outstanding quality is usually guaranteed, and lead times are typically significantly shorter. Stuart Dantzic Managing Director, Caribbean Blinds www.cbsolarshading.co.uk or see the advert on the facing page.
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Café Culture - Pavement Profit
We are an independent supplier serving the outdoor restaurant trade with supplies for outdoor seating areas. We have some large clients including Gondola group along with many smaller cafe bars, restaurants and public houses.
made menu holders, waiter stations and planters all to you requirement. If we can help you do drop a line to sales@cafeculture.biz
We design and manufacturer our own windbreaks and use the best materials available. For anyone looking long term that saves you money as you won’t be replacing cheap internet imports next season. It’s one area where it doesn’t pay to buy budget as the continual bumps and scrapes outdoor goods receive combined with the harsh British climate really needs something tough enough for the job. We also supply Markilux awning which are some of the best made in the industry and Uhlmann parasols another top rated German brand. Bespoke goods are also a speciality with custom
Square One Interiors
Starting out in his garden shed, Jamie never thought that his new range of reclaimed furniture would become as successful as it has over the past 2 years. Having had a history in design and furniture design, an idea was born and he decided to run with it. He loved the idea of a rustic looking, industrial range which was
also eco friendly and sustainable. He soon found that a modern twist was also achievable, by using bright colours on the steel frames, as well as several different wood finishes which would compliment the overall design. Making furniture from scratch also had its benefits, as Jamie soon found that businesses would approach him with specific needs and requirements, meaning that he was able to provide a fully bespoke service, as well as offering design and advice. Since his humble beginnings in the garden shed, Jamie and the company have now work with hospitality operators, pubs, bars and hotels, as well as some large contract furniture companies and high street names. Our portfolio and workforce are growing and we are very excited to be working on some fantastic projects moving forwards, so watch this space! For more information visit www.squareoneinteriors.co.uk
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Design and Refit AMEREX Kitchen Protection
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The AMEREX® Kitchen Protection (KP) fire suppression system is already a staple in commercial kitchens around the world. Amerex innovations make it an easy choice to meet code requirements, keep people and property safe with a dependable system, and give restaurant owners and operators unparalleled ease of use and maintenance for years to come. Plus, Amerex’s KP system meets the rigorous UL 300 standard for fire testing of fire extinguishing systems for protection of commercial cooking equipment required by NFPA guidelines. From fine dining to fast food chains, the Amerex KP system fire has the components to meet your clients’ needs.
KP offers two appliance protection configurations — Appliance Specific, where the appliance location is fixed, and Zone Defense, an overlapping protection configuration that allows kitchen appliances to be moved or replaced without having to move system discharge nozzles. Zone Defense future-proofs the kitchen design and allows restaurants to adapt to changing consumer tastes or business conditions without repiping the fire system. KP offers three different fire detection methods — standard thermal link detection or one of two linear heat detection options, pneumatic heat sensitive tubing or electrical linear heat detection. Contact Amerex at www.amerexfire.eu
Zone Defense means we’ve got you covered.
CambridgeStyle Canopies Our product range includes:
CambridgeStyle Canopies have an enviable reputation in the hospitality sector for providing shade and shelter solutions for pubs, hotels and restaurants across the UK. We specialise in offering the right covering solutions to maximise your useable outdoor space with our range of made-to-measure aluminium outdoor canopy systems.
• Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • Solisysteme Bio Climatic Pergolas with the latest Somfy technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again! Emails office@cambridgestyle.org or visit www.cambridgestylecanopies.co.uk
Please mention the Caterer, Licensee & Hotelier News when replying to advertising
CambridgeStyle Canopies have an enviable reputation in the hospitality sector for providing shade and shelter solutions for pubs, hotels and restaurants across the UK. We specialise in offering the right covering solutions to maximise your useable outdoor space with our range of madeto-measure aluminium outdoor canopy systems.
Our product range includes:
• Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • SoliSySteme Bio Climatic Pergolas with the latest Somfy technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems
Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again!
CambridgeStyle Canopies Ltd 01353 699009 | office@cambridgestyle.org | www.cambridgestylecanopies.co.uk “WE’VE GOT IT COVERED - NOBODY DOES IT BETTER”
Previous Clients Include:
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Drakes Bar Furniture - UK Bar Furniture Supplier
We pride ourselves in providing the best quality items at great prices with fantastic customer service and can supply bespoke tailored made furniture such as booths, tables, seating or ‘off the peg’ items. Drakes Bar Furniture not only sell chairs, stools, tables we also design build and install all types of fixed seating, pews and booth seating for pubs, clubs, bars, restaurants and clubs. When fitting out a premise the seating is almost paramount for a successful space. Fixed seating, booth seating or banquette seating as its also called can come in variety of colours, finishes, types and styles. Below are just a few examples showing what we have done in the past. With clever planning, seating generates a great flow for customers and
staff around a pub, restaurant, cafe or club. It can be used to divide areas, create new spaces in a room and offer intimacy allowing for the perfect social meet up. The beauty of bespoke fixed seating is that we can make the most of and take advantage of your space and features. We can come to your venue and measure up, give you advice and show you examples of our past work, finishes, types and styles. We have a wide range of Bar Furniture, including tables, stools, chairs, outdoor beer garden, fixed seating and banqueting furniture. If you require a bespoke quote either call us on 01422 839 690 or you can send us an email. See the advert below for details.
Sims - The First Port Of Call For Banquette Seating
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We are a family run business with 3 generations of commercial furniture manufacturing experience. Unlike other suppliers we manufacture all our seating inhouse, no importing, no subcontracting. We have full control over every aspect from design to installation to ensure every product leaves our workshops punctually and to our reputable high quality.
Proudly offering 2 versions of Banquette Seating, firstly our “Premium Made to Measure” Banquette Seating which is built to your exact design, shape and size, then installed by our professional installation team. You can have anything from floor to ceiling designs to seating that perfectly follows the walls in a period setting. Secondly our “Modular Banquette Seating” which is freestanding, set size units for you to mix and match to best fit your space. Manufactured and delivered to your doorstep ready for you to layout. Made to the same high standards as our premium range without setup costs, site visits and installation fees. Saving you up to 50% on competitors seating. Also, we offer a range of furnishings – tables, chair and bedroom furniture. To request a brochure or to discuss your requirement further please contact our sales team on 01945 450957 email Sales@simscf.com Web www.simscf.com
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Contract Furniture Group to Continue Service During Lockdown at the moment, Contract Furniture Group encourage you to seize this opportunity to update, repair or replace décor while you can’t trade; and to support this they are looking at putting finance packages together to spread the investment. Contract Furniture Group have stated that will still be at the service of customers throughout the current lockdown.Their sales, manufacturing and logistics teams will all be taking every precaution necessary to reduce and eliminate any risk or spreading Covid, but at the same time they will be working hard to provide their customers with the same high quality service you’ve come to expect from them. Despite the frustration our whole industry is feeling
If you do have any questions or queries about Contract Furniture Group's products or services, stock availability or lead times, terms or available finance options, please don’t hesitate to call. Most importantly, Contract Furniture Group say they hope you and your loved ones stay safe and well during these unprecedented times. For further information visit www.contractfurniture.co.uk
Euroservice Trolley Manufacturers Celebrating 40 years of experience in the sale and manufacture of wooden trolleys for the catering trade, Euroservice trolley manufacturers have now acquired a worldwide reputation and still offer an extensive /comprehensive range of top quality wooden trolleys manufactured in the UK. Top quality is a priority in the production of all of our products and Euroservice are specialists in the manufacture of sturdy and beautiful looking trolleys which will grace any environment from the small privately owned restaurant to the splendid 3 to 5 star hotels, resorts and Residential homes.
Euroservice’s excellence in the manufacture of wooden trolleys is backed by a personal, efficient and friendly service second to none. We are always busy researching the needs of the market and launch new ranges according to market demands. Whatever your needs you can be assured that Euroservice can cater for them and we look forward to your call. Freephone: 0800 917 7943 www.euroservice-uk.com
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sales@euroservice-uk.com
Freephone: 0800 917 7943 www.euroservice-uk.com sales@euroservice-uk.com
Manufactured in the UK
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Products and Services Jersey Dairy Tops The South West In The Great British Food Awards Herald Adds More To The Mix 42
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Jersey Dairy’s Luxury Softmix Ice Cream has been announced as the South West’s Regional Winner for Provenance in the Great British Food Awards. This prestigious award recognises the extraordinary history and integrity of the farmer-owned cooperative. In their comments the judges praised the rich and creamy flavour of the ice cream and awarded 100% for provenance, saying that the ice cream is “…a true British product that the nation can be proud of.” According to the feedback the ice cream is “….a luxury tasting product with a velvety texture and great Channel Island flavour. By only using the milk from their own herd of Jersey cows in the Channel Islands, Jersey Dairy has a great story and integrity and the ice cream deserves its reputation as a winning product in restaurants and shops across the UK and worldwide..” The Jersey Dairy has a unique heritage which traces back to 1763 and the herds produce a unique type of milk with a worldwide reputation for its taste and creaminess.
The pedigree Jersey cows are allowed to graze freely on natural grass and their milk contains on average 5.3% butterfat and has up to 20% more calcium and protein than other milks. It also has a higher level of vitamins and minerals and is good for immune system. All of these benefits make it especially nutritious and delicious, and perfect for making icecream. “Jersey Dairy is extraordinarily proud of this achievement,” said David Ashton, UK Sales Manager. “It has been a tough year for everybody, but we have come through it with an even stronger sense of purpose. We are unique in that we control everything from grass to glass. This gives us fantastic flexibility, allowing us to support the innovation so fundamental to future success. This award is a way to recognise the hard work that everyone has put in and the way that the team has pulled together during the Covid crisis. “Thanks to our wonderful Jersey cows, our dairy continues to provide milk and dairy products of exceptional quality to markets at home and overseas.” Visit www.jerseydairy.com for further details.
STARlight - The New Lightness
With the STARlight stem glass series, glass manufacturer Stölzle Lausitz has taken a further step into a new dimension. Never before has machine made glass been produced so close to mouth-blown glass with a gracefully slim stem and a gentle thin walled bowl. STARlight is a glass series with a balanced shape. A seamless and deep-drawn transition between stem and goblet as well perfectly proportioned matching profiles giving the goblets of lead-free crystal glass a high degree of functionality with a harmonious appearance. The special feature is the fineness of the glass. The stem has a diameter that is about ten percent smaller than that of conven-
tional machine-made glasses. The goblet also has a noticeably thinner wall thickness compared to other glasses from machine production. In this way the STARlight series combines lightness with extraordinary elegance. They are perfect for high-class gastronomy, 5star hotels and innovative wine bars. They also include the usual features of Stölzle glasses being dishwasher safe with a high breakage resistance making them ideal for both professional and home dining. The series includes a Burgundy glass, a Bordeaux glass, a red wine goblet, a white wine glass and a champagne flute. Visit www.stoelzle-lausitz.com or see the advert on page 9.
Simpleas Mince: The UK’s First Retail Meat Substitute Made From 100% Peas also responded positively to the single ingredient labelling (100% peas) and the long shelf-life - a bonus for consumers in these times of retail stock uncertainty. Simpleas Mince has a RRP of £3.99 for a 150g pack. It is also available in bulk direct from Novo Farina Ltd. Please email Vicki.Myhill@novofarina.com for more information and pricing.
At a time of growing consumer demand for non-soya, sustainable meat substitutes, Norfolk company Novo Farina Ltd is launching Simpleas Mince, the UK’s first retail meat substitute made entirely from peas. The product ticks all the “good” boxes: vegan, gluten-free, high in fibre, high in protein, non-GMO, soy-free. In trials, consumers have been excited by the great texture and endless recipe possibilities: Simpleas Mince can be used in family meal favourites including Bolognese sauce, chilli, lasagne and cottage pie. They
Dr Chris Harrison, Managing Director, commented “Our mission is to elevate the humble pea to help consumers enjoy delicious meat-free foods as part of a healthy diet. Peas are widely used by the food industry as a key protein source but as an additive rather than the star of the show. We are working hard to change that!” A predicted 1 million people are planning to take part in Veganuary 2021 and 20% of consumers are reported to be choosing a flexitarian diet as part of a healthy lifestyle and are increasingly looking for UK-produced, sustainable products that can be easily incorporated into their current eating habits. Simpleas Mince is perfectly positioned to be just such a product.
FOOD SERVICES SUPPLIER INTRODUCES DISPOSABLE SOUP CUPS, CHICKEN BOXES AND SMOOTHIE CUPS Quality disposables manufacturer and supplier, Herald has launched three new packaging products to meet increased demand from the catering and food to go sectors as the market for take outs increases.
Benefits of It’s a Wrap greaseproof paper
1. Branding opportunity for every business, large or small. 2. From as little as 1000 sheets 335 x 500mm. 3. Useful product already being used by many multiples and independents. 4. Less stock, easy storage, order quantities to suit use. 5. Change the message on a regular basis, ideal for Christmas promotions, Valentines, Mother’s Day etc. 6. Fast turnaround 7 - 10 days dispatch, from approval of artwork. 7. Option to have 1, 2 or 4 colour process registered print
(including photos) exclusive to It’s a Wrap. 8. Free artwork 9. Very competitive, affordable for all. Limited set up costs, including disposable printing plates. 10. Biodegradable, non-toxic greaseproof paper and vegetable inks. 11. Available in brown or white substrates with good wet strength and high grease resistance. 12. Adds a high end look to the product. 13. Free trimming to any combination of sizes. 14. Manufactured by us in the UK. THE LEADING MANUFACTURERS OF CUSTOM PRINTED GREASEPROOF PAPERS (+44) 01327 301566 itsawrap@jrpress.co.uk www.printedgreaseproof.com See the advert on page 2 for details.
Other new products include a wider selection of single, double and triple wall cups and a choice of eco sip lids made from CPLA, a renewable material created from plants. These lids complement Herald’s 8 oz, 12 oz and 16 oz hot paper cups, which have long been a market favourite based on quality and price. For further information on Herald and its products, log on to www.heraldplastic.com or call 0208 507 7900 to order a copy of the new catalogue.
The products consist of 8 oz, 12 oz and 16 oz kraft and white, lined, paper soup cups with lids; small, medium and large paper, recyclable chicken boxes; and 8 oz, 10 oz, 12 oz, 16 oz and 20 oz PET smoothie cups with flat, domed or domed with hole for a straw lids. Competitively priced, all three lines have already earned themselves a loyal customer base and Herald
Mitchell & Cooper Ltd.
Mitchell & Cooper Ltd. was established in 1879 and remains a family enterprise to date. We are the fourth generation of Cooper’s designing, manufacturing and distributing light catering equipment for professional use in the hospitality sector. Mitchell & Cooper Ltd. is home to the world renowned Bonzer brand including the kitchen workhorse, the Bonzer Can Opener, the staple portion control range, dispensing solutions and well established professional bar equipment.
Over the past 142 years Mitchell & Cooper Ltd. has proved its ability to adapt and respond to its cus-
Proper By SCT Proper By SCT is now it its 3rd year supplying the trade/wholesale sectors for shop, camp site, touring sites, bar, hotels, butchers, farm shop and everything else in between.
tomers’ needs and requirements, always with a personal and approachable touch. Key to this success has not only been through its grounded and established Bonzer roots, but its strong partnerships with other leading manufacturers, including, Zeroll, KitchenAid, Matfer, Bourgeat, Hotmix, Excalibur, Nemox, Bamix, Deglon, Kisag, Burnguard.
We have always had a passion for innovative product design that stands the test of time. This philosophy and attention to detail remain at the heart of everything we do. See the advert on page 7 for further details or visit www.mitchellcooper.co.uk. Fabulous Fudge: GLUTEN FREE We not only supply are products pre packed but loose with a free 3L display jar, supplied in a large clip seal bucket for the perfectly free taste every time. which give you an even greater margin. All orders received before 2pm each day are sent out with FEDEX for next day delivery anywhere in the UK with European deliveries on a 3 day service. Our Proper Pork Crackling has a 6 months BB, Fabulous Fudge 6 Months and our Delectable Nuts 12 months.
We now tick more boxes than anyone else in our field. Proper Pork Crackling: ALLERGEN FREE & KETO Delectable Nuts, Peanuts: VEGAN, GLUTEN FREE & KETO Delectable Nuts, Cashews: VEGAN & GLUTEN FREE
It's A Wrap - Custom Printed Greaseproof Papers JURA - Speciality Coffee www.simpleasplantbased.co.uk
is expecting sales to increase going into 2021.
Our full range is available to see on our retail website so please call 01202875280 or email trade@sct-sct.com for a trade price list.
day.
The GIGA X3c / X3 G2 allows JURA to impressively demonFor lovers of speciality coffee, the updated WE8 autostrate Swiss innovation matic coffee machine is now even more perfect. The and professionalism WE8 now prepares twelve different specialities at the down to the very last touch of a button. It now offers macchiato, espresso detail. Anywhere where doppio, special coffees and hot water for green tea at a capacity of up to 150 the touch of a button. The new fine foam frother is cups is the order of made from the highest business, the machine quality materials and has a impresses users with its stunning look and feel. quality, functionality and Specially designed for the reliability. Coupled with top performance in every preparation of speciality respect, this results in a high tech automatic coffee coffees with milk foam, it machine that is ideally tailored to the requirements of makes cappuccino and hotel breakfasts, restaurants, bars and seminar / conferother beverages with the ence venues. Recommended maximum daily output 150 very best fine textured cups per day. foam every time. Recommended maximum Photos WE8 in chrome, GIGA X3 in aluminium. daily output 40 cups per Visit uk.jura.com for further information..
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Forecast For The Worst – Financial Support Falls Short, Warns Finance Expert demic and lockdown restrictions are set to last longer than we all anticipated, and
Finance experts urge businesses to think beyond the next few months before taking out loans which they may struggle to pay back, as businesses face prolonged trading restrictions.
any business which is struggling should seek help and advice. The support
Following news that retail, hospitality and leisure businesses are to receive a one-off grant of up to £9,000 per property to help them survive, Grace Taylor, an experienced Accounts Senior at The Accountancy Partnership, said: “While not wanting to take a negative outlook, business owners and directors should forecast for the worst outcomes, and have a cautious attitude as we approach 12 months of restricted trading. Many retail, hospitality and leisure businesses cannot trade at all currently, and therefore should assess the viability of their business before using support such as bounce back loans. While the financial relief and grants announced today are welcome, all other loans, governmentbacked or not, must be paid back at some point in the future, and this should be accounted for before applying for them. “We expect more financial support to be announced in the coming days and months, which will again be a welcome relief. However, as we have seen, the pan-
announced today is to help businesses through the spring, however beyond the current lockdown measures businesses still face a phased return to normal trading, and curbs on how they trade. “There are accounting processes that can help with the financial health and cash flow of a business as it tries to navigate the stop-start restrictions, and difficult trading conditions. The Chancellor must extend some of the current business support schemes, such as furlough, and VAT and business rate relief in good time, not right at the last minute as we have seen previously, as businesses make tough decisions in anticipation of their current end dates.” Visit www.theaccountancy.co.uk for further details.
Weekly Figures Analysis & Reporting Service from David Hunter David Hunter has been in the business for over 30 years, and with his vast amount of experience has become an expert in ensuring that businesses reach their full financial potential. For years he’s provided a bespoke Mentoring & Consultancy service to a select few, and he has always provided with that, free-of-charge weekly figures analysis and reporting … yes, weekly. David has now come up with a way of making his amazing Mentoring & Consultancy service more accessible to the wider market, and for a lower monthly fee. Instead of being charged for monthly consultancy, you can now access David’s knowledge and expertise via his already-established and very well-used weekly figures
Meet Tia, from Waitress to Care Team Leader in Just 6
The most enjoyable part of my role is adapting new person centred approaches to care, finding out what approach works best for individual residents allowing all residents to feel safe and comfortable within our home.
I joined Care UK four years ago after looking for a change from my waitressing job. I started as a Care Assistant and was new to care. I was provided with numerous training courses before I even started working on the floor, which helped me to gain an understanding of what working in care involved and the high standards expected. I felt confident in my role after my induction and really enjoyed spending time with the residents and the person centred approach Care UK have adapted.
I was promoted to Team leader six months after starting with Care UK. I was provided with all the training and guidance i required to climb up the career ladder and I am now a Unit Manager. I feel the opportunities for career progression within Care UK are head and shoulders above other care companies and the support from the management teams within the homes is invaluable.
Working in care certainly has its challenges; we build strong bonds with our residents and relatives which revolve around trust and when they are no longer with us, it can often be a difficult time for us too. I feel well supported in my role and the whole home approach brings the team together during difficult times. Tia’s story is just one of hundreds of examples of people who have found their calling in care over the last few months. Search our vacancies and find out more about Care UK at careers.careuk.com or email rcs.recruitment@careuk.com
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reporting system. He will send you weekly reports on how your business is doing and will throw in FOR NO EXTRA CHARGE AT ALL, four half-day on site Mentoring & Consultancy visits per year (or two full days, depending on location). He will also always be at the end of a phone for you, or email, if you needed him, and he also has access to legal experts as well as a ‘’tried and trusted’’ Bowden Group Alliance colleague who can advise you … again FREE OF CHARGE … on how to save money on your utility bills. If you have a Pub, Restaurant or Hotel business which is facing financial or operational challenges … why not let David have a look, and help you maximise your full potential. There is no cost to David having a look at your figures, and letting you know what COULD be achieved. Call David Hunter confidentially on 07831 407984 or on 01628 487613.