CLH Digital - Issue #62 by CLH News

Issue 62

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Four Week Delay “Devastating” to Hospitality Sector and Could Cost £3 Billion in Lost Sales

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Hospitality leaders have hit out at the "devastating" decision to extend lockdown restrictions until July 19, with warnings that the industry faces a £3 billion hit during one of its busiest trading periods. Prime Minister Boris Johnson announced on Monday (June 14) that the planned full reopening of pubs and restaurants will be delayed by four weeks, amid mounting concern over the Delta variant, putting up to 300,000 jobs at risk. June 21 dubbed “Freedom Day” was the day the government was due to remove of all remaining restrictions, which has now been delayed a further 4 weeks, and has been described as a “hammer blow”. Along with disappointment at the extending of restrictions was mounting anger at the lack of any new help for firms left to count the cost, however today (June 17th ) the government has announced an extension to the rent moratorium (see page 5) which protects commercial tenants from eviction for not paying rent.

The moratorium was introduced last year in response to the pandemic, will continue until 25 March 2022, the government has confirmed. Restrictions on landlords using laws permitting them to recover rent arrears by selling a tenant’s goods will also be continued. The BBPA has said the delay in the roadmap for full reopening will cost pubs £400 million for this period alone. £100 million per week of closure. The trade association now has real fears of a lost summer for pubs, as confidence deteriorates and bookings are cancelled due to current restrictions staying in place. It says there can be no further delays now to the full reopening of pubs, and that all restrictions must be lifted on July 19th . Until then, it says a further package of support will now be required to see many pubs through the year.

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Issue 62

Editor's Viewpoint

Welcome to the latest issue of CLH DIGITAL “Never make an excuse for going to the pub, save it for leaving.” BENNY BELLAMACINA I was “hauled over the coals” by one of our readers regarding the front page of our printed issue which went out at the end of May. Our front page story then led with the news that table ordering and social distancing were set to be scrapped on June 21. Which they were! All mainstream media was reporting it and we had several reports indicating that restrictions would be scrapped in June 21, allowing the sector to fully reopen.

EDITOR

I did, however, say my page 2 editorial, that a lot can happen between May 31 and June 21, and I would not have been in the least bit surprised if the government shifted the goalposts once more.

Peter Adams

I said that I suspected restrictions would be pushed back to possibly July 5.

Well, here we are and they have now been pushed back until July 19! Wait for the usual suspects on or around July 15 to come up with yet more reasons to push the lockdown further back. These are people in safe jobs, guaranteed salaries and pension contributions. People who will never experience what those in the sector are experiencing now, and the people who, given their way, would have us in lockdown forever! The delay will cost the hospitality sector up to £3 billion and 300,000 jobs are at risk, and the government has “tossed a few crumbs” in the way of support with the extension of the rent moratorium and putting in place safety measures. Welcome though that is, it is nothing more than papering over cracks! Landlords will, at some stage, expect to be paid in full, irrespective of how that is managed or trickled down, and I note the Chancellor has yet to offer any fresh funding packages to support the sector that the government has forced into extended restriction. This extension is a complete and utter disaster, and a wholly unnecessary one. We reported that Night Time Industries Association chief executive, Michael Kill, said the government had “switched the lights off” for the sector by extending restrictions – which include a bar on nightclubs reopening and limits on large events and performances – without offering any new help. An NTIA survey found that one in four night-time economy firms, such as nightclubs

and bars, don’t expect to survive the extra four weeks. In the first instance I would call for the government to reverse its extension, but of course I live in the real world and know that is not going to happen!

PUBLISHED BY RBC Publishing Ltd Roddis House, Old Christchurch Rd, Bournemouth, Dorset, BH1 1LG

In the second instance I would call for the government to extend the business rates holiday until at least January 2022; extend furlough pay until the end of the year, tapering it month by month; extend VAT reduction on Food & Drink until December 2022 (I would leave it at 5% permanently for food, but again I live in the real world and know that’s not going to happen); extend the business rates holiday until March 2022 and slash alcohol duty permanently.

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And each time the government extends lockdown, it should extend the support above automatically to compensate!

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On another subject, 50% of people surveyed say that sport is best watched in a pub, and who can argue with that? A few years back at a tradeshow in Birmingham I watched Liverpool beat Roma in a champions league game in what I think is the best sports bar I had visited, fantastic screens and an absolutely buzzing atmosphere, oh and Liverpool 5-2. I’m really sad to say that I just checked online to see the bar’s website stating it is “permanently closed”, which is a pity as we are back up that way in September! Unfortunately according to the British Beer and Pub Association pubs stand to lose £400 million in lost beer sales by extending lockdown to July 19, and that’s probably a conservative guess should England progress through to the final!

Once again we called have on some of the industry’s leading lights and influential figures to provide the knowledge, insight and expertise to help operators trade their way through this crisis. Please do email us with any of your news and views we would be delighted to print them and I can only be contacted on edit@catererlicensee.com

01202 552333

FAX: 01202 552666 sales@catererlicensee.com @CLHNews CLHNews

EDITOR Peter Adams

SALES EXECUTIVES David Bartlett Guy Stephenson

PRODUCTION & DESIGN Matthew Noades

PRODUCTION & WEB ADMIN Shelly Roche Published Publishedbyby

Four Week Delay “Devastating” to Hospitality Sector and Could Cost £3 Billion in Lost Sales Issue 62

Emma McClarkin, Chief Executive of the British Beer & Pub Association, said: “Delaying the removal of COVID restrictions by four weeks is incredibly hard for our sector to stomach. “The delay will cost our pubs £400 million for this period alone, but inevitably much more as confidence deteriorates and as a key part of the summer season is lost that is so critical to our sectors viability. “Each week of the delay will cost pubs £100 million. “Pubs and licensees are struggling to recover with the current restrictions they face and debts are accumulating. Every week the current restrictions stay and uncertainty continues, the likelihood of pubs being lost forever increases. “A full package of Government support is now critical for our sector until it is guaranteed to open fully without any restrictions.

UKHospitality Chief Executive Kate Nicholls said: “The decision to delay is hugely disappointing but the Government has judged the evidence and acted as it sees fit. It does, however, jeopardise the return on investment that the Government has afforded hospitality and it’s crucial that further support is announced to push us over the line. “The hospitality sector has already lost more than £87bn in sales in the pandemic leaving businesses deeply in debt and at risk of suffering “economic long Covid” without further support. Our businesses face incredible levels of debt and will now face a huge cost hike, with business rates payments set to recom-

“This four-week delay to lifting restrictions will cost the sector around £3 billion in sales, put at risk 300,000 jobs and have a knock-on impact on bookings throughout the summer and into the autumn. Simply put, if the supports provided by the Chancellor are not sustained and adjusted, businesses will fail and getting this far will count for nought. “A final lifting of restrictions is the only way to save the sector from disaster and enable it to play its part in a national economic recovery, to support the Government’s Jobs Plan, delivering jobs, growth and investment at pace and across all the regions. A single ray of light is that the limit on weddings will be lifted but support must be granted and, crucially, delivered, to the vast majority of other hospitality businesses. Not least, it must reach those who are still unable to trade at all, including nightclubs and those who still cannot operate their main income streams, such as soft play centres, as well as businesses such as contract catering, who operate from other businesses venues and so have been unable to access many reliefs and grants. “Businesses need a swift, publicly-stated commitment that such support will be in place in the event of any delays, giving them much-needed reassurance after more than 15 months of closure and severely disrupted trading. Hospitality is desperate to get back to what it does best and can play a key role in the economic recovery of the UK - but only once it is given permission to trade freely. The Prime Minister asked for one more heave to get us out of restrictions – hospitality, too, requires one last heave, to be able to drive recovery.” The British Institute of Innkeeping (PII) said that the

Prime Minister’s announcement has delivered yet another devastating blow for our nations’ fragile and debt-laden pubs, and will be hugely damaging to the recovery of the whole sector.

With rent, business rates for England and loan repayments all becoming due in the next few weeks on top of already heavy staffing costs and mounting losses, any delayed return to full and free trading MUST be met with further short term support. The BII is urgently continuing to call for: Full business rate cancellation until April 22 for England, in line with the other devolved nations, Further extension of the VAT cut at 5% until next year, A targeted duty cut on draught beer served in pubs, and Formal postponement of any form of Government debt, including Bounce Back & CBILS loans, as well as VAT payments. BII CEO, Steve Alton, said: “Pubs at the heart of their communities are built on the resilience provided by the summer months, boosted by sporting events, large scale family celebrations and being an essential part of the UK tourism offer. Put simply, every day of critical summer trading lost, is a step closer to business failure. “Whilst many outside of the hospitality sector may perceive this delay as being a small price to pay, for pubs, with 16 months of severe disruption & closure behind them, any further delay requires further and immediate support. “Government must now urgently extend short term support to help minimise the effects that these continuing restrictions will have on pubs and the wider hospitality sector. The pressure of the debts that have mounted over the course of the pandemic is now meeting significant costs coming back on line for businesses head on, creating a perfect storm. “Even without the delay, we know that the recovery for our sector will be prolonged over many years, with pandemic specific debts per site averaging

between £40k and £80k. There needs to be a long term plan in place to provide these vital community spaces with the opportunity to rebuild their livelihoods, whilst supporting local employment and contributing to the UK’s overall economic recovery.

“We have seen the pent-up demand from customers desperate to return to their normal lives, but this delay and ongoing uncertainty will have far reaching consequences for every area of the hospitality sector, affecting the confidence of consumers, potential employees uncertain on the stability of jobs and essential investment in our viable businesses. “Government must now break this perpetual cycle of uncertainty. They must now provide urgent clarity on how this further delay will enable our members to fully reopen their businesses as soon as possible. Critical to the recovery of our sector is the ability to simply trade free of restrictions and be able to plan for the future.”

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“Our pubs require as a minimum an immediate three month extension to the business rates holiday, the ability to defer loan payments due now and a further extension of VAT support. Grants for businesses particularly affected, such as those pubs who cannot still reopen because of the current restrictions, must now also be put in place.”

mence and rent accruals due at the end of the month. An swift indication that the business rates holiday will be extended would go a long way to bringing succour to a battered sector - paying any amount of tax while still unable to trade viably would save businesses and, in turn, tax receipts in longer term.

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(...CONTINUED FROM FRONT COVER)

CLH Digital

Issue 62

Pub Is The Hub Launches Call To Action To Encourage Publicans To Help Call ‘Last Orders For Loneliness’ Pub is The Hub launched a new call to action poem and advice guide for Loneliness Awareness Week, to encourage more publicans to think about how they can help tackle loneliness in their local areas. Titled ‘Call Last Orders for Loneliness’, the poem has been written by poet David Attree and has been produced in partnership with INN CROWD, the national arts project supported by Arts Council England, whose work includes working with publicans to help them alleviate social isolation in their communities.

JOIN INN – LAST ORDERS FOR LONELINESS CAMPAIGN The poem is inspired by Pub is The Hub’s ‘Join Inn – Last Orders for Loneliness’ campaign, www.pubisthehub.org.uk/join-inn-last-orders-forloneliness/, supported by Heineken, which builds on the not-for-profit organisation’s community services work. The campaign aims to engage and support publicans to help people living in their local area to become better connected, helping them to feel less isolated and therefore less at risk of experiencing feelings of loneliness. Watch the poem here :https://www.youtube.com/embed/CQlb27qWhx0 Never has tackling loneliness been more important David Attree, a regular poet on BBC Radio’s Upload, said: “Following the Covid-19 lockdowns it has never been more important to help reconnect people feeling lonely, isolated and disconnected. I hope my poem inspires more publicans to encourage people to ‘Join Inn’ through their pub.” Research in Heineken’s ‘Open Arms Report’ by Loughborough University on the role pubs can play in tackling loneliness found that 64% of those surveyed felt their local pub was one of the main places people living in the local area can socialise.* Mick Dore, publican of Young’s pub The Alexandra in London’s

Wimbledon, encourages people who may be at risk of social isolation to connect with others at a weekly ‘MeetUpMondays’ group – https://ruralcoffeecaravan.org.uk/meetupmondays-home/ Dore said: “If a pub isn’t there to help with loneliness, I can’t think what it is there for. Events like our ‘MeetUpMondays’ make a real difference to people. We really enjoy hosting them too.”

RESOURCES AVAILABLE TO HELP ‘JOIN INN’ The ‘Join Inn’ campaign seeks to give publicans tools, ideas and contacts to help them tackle loneliness in their local areas. Getting involved in the ‘Join Inn – Last Orders for Loneliness’ campaign isn’t about publicans having lots of tasks to do, it is about simple actions and behaviours that can make a difference to someone’s day and connecting with others in their local area that can help identify and engage people to ‘join inn’ at their pubs.

NEW ‘CREATING CONNECTIONS’ GUIDE To support publicans Pub is The Hub has launched a new ‘Creating Connections’ guide offering tips on how they can reach out and promote connection within their communities. Get the free guide here: www.pubisthehub.org.uk/wp-content/uploads/2021/06/PiTHJoin-Inn-CC-FINAL.pdf Another guide offering publicans ideas on how to tackle loneliness is also available here: www.pubisthehub.org.uk/wpcontent/uploads/2021/02/PiTH-Join-Inn-Guide-JAN21.pdf Deborah Kemp, Pub is The Hub’s Ambassador for Loneliness, said: “We appreciate publicans have lots on their plates at present as they rebuild their businesses after the Covid-19 lockdowns. But this Loneliness Awareness Week we ask them to just start thinking about the invisible pandemic still out there of local people suffering isolation and feelings of loneliness. With a little help and support many would welcome and benefit from regular social interaction and activities on offer at their local pub.”

PUBLICANS AS ‘COMMUNITY CONNECTORS’ She adds: “Publicans, as natural ‘community connectors’, are so wellplaced to help tackle the ever-growing issue of loneliness in their communities. Publicans who have already ‘joined inn’, say it has not only had a positive impact on the people they have helped, but it has also been beneficial for business too, with people viewing their pub more positively.” Sharon Herron, publican at Stonegate Pub Partners pub The Keel Row,

in Seaton Delaval, Northumberland, who helps support and connect people in her community at risk of social isolation, said: “It makes me feel good when I lay in bed at night that I have helped make a difference to someone’s day. Just little things can have such a big impact on someone who is feeling lonely or sad.”

JOIN INN INSPIRATION Publicans can find case studies featuring some of the simple ways to help people ‘join inn’ at their pubs and useful organisations who can help set-up groups and activities here: www.pubisthehub.org.uk/join-innlast-orders-for-loneliness/join-inn-inspiration/

SHOW TIME: OFFERING OPPORTUNITIES TO ‘JOIN INN’ Arts project INN CROWD is supporting this Loneliness Awareness Week campaign from Pub is The Hub, highlighting how offering live performances are a good way for publicans to diversify and attract locals to join in at pubs. Find out more here: https://inncrowd.org.uk/ INN CROWD’s Dawn Badland, said: “Our feedback from publicans, who host our tailor-made shows for pub audiences, is that coming along enables local people who are more isolated to increase their involvement in their community, as everyone who attends now has something in common and something to chat about which helps to create connections and friendships.”

Government Extends Moratorium On Commercial Rents Issue 62

The rent moratorium protecting commercial tenants from eviction for not paying rent, introduced last year in response to the pandemic, will continue until 25 March 2022, the government has confirmed. Restrictions on landlords using laws permitting them to recover rent arrears by selling a tenant’s goods will also be continued.

MP Steve Barclay, chief secretary to the Treasury, delivered an economy update in the House of Commons yesterday (june16), confirming the moratorium extension. In the event of commercial negotiations between tenants being unsuccessful, tenants and landlords will enter binding arbitration. He said: “All tenants should start to pay rent again in accordance with the terms of their lease or as otherwise agreed with their landlord as soon as restrictions are removed on their sector if they are not already doing so. We believe this strikes the right balance between protecting landlords and supporting those businesses that are most in need. The announcement comes two days after Prime MinisterBoris Johnson announced the delay of easing lockdown restrictions by four weeks, with

CLH Digital

the new date for the final step of the government’s roadmap set for 19 July.

pitality looks like reaching a fair conclusion, easing a path to recovery for a sector that can help the national economy back to prosperity.”

Commenting on the new legislation, Kate Nicholls, UKHospitality’s CEO, said: “These measures are wholly welcome and will banish a grim shadow that has hung menacingly over hospitality since the Covid crisis began 15 months ago. The legislation will form a strong bedrock for negotiated and fair settlements that can help heal the damage that the pandemic has wrought, and is a hugely positive signal that the Government has been listening to our sector, and acted to ease its plight.

Helen Wheddon, Partner at Stevens & Bolton LLP, said: “Landlords and tenants alike may be surprised by the long extension to current tenant protections announced today, until March 2022. Landlords will need to decide whether to wait for the detail of the legislation setting out the ‘binding arbitration’ based on the Australian model or agree terms with their tenants now for less than the full rent due. After this, their options are likely to be limited and they may be forced to issue debt proceedings for the rent owed, but this might also be put on hold by the legislation.

“Thankfully, many landlords and tenants have managed to come to an amicable arrangement over rent arrears, but many could not and the Government’s announcement brings in an equitable solution where there is a sharing of the pain. “These are unprecedented measures but wholly merited and justified in these unprecedented times, bringing some stability back to an uncertain and unsettled property market. At last, this existential crisis for hos-

“Today, the Government has afforded businesses a little breathing space, with a clear expectation that landlords and tenants should try to reach agreement on the rental debt if they have not done so already. Decisions will still have to be made before landlords and tenants find their hands tied by this new process.”

Anticipation Builds Ahead Of Big Events

Nearly two thirds of consumers are looking forward to the full return of large-scale live events CGA’s latest Consumer Pulse survey shows. Festivals, concerts, nightclubs, sporting events and other big occasions will all be crucial elements of the recovery of food and drink operators and suppliers this summer, and 63% of consumers say they are now ready to get back to them. Fans of sporting events are the most confident, with nearly nine in ten (89%) comfortable enough to return either as soon as restrictions are lifted (22%), as long as precautions are in place (27%), or with caution (40%). Confidence is nearly as high among clubbing event visitors (85%), festival-goers (84%) and concert and gig attendees (82%). As the nightclub sector prepares to return for the first time in well over a year, the sector could benefit from a loyal core of clubbers. More than two thirds of typical 18 to 24 year-old (69%) and 25 to 34 year-old

(68%) nightclub visitors say they plan to visit more or as often than they did before COVID. CGA’s consumer research has revealed rising levels of confidence as hospitality reopened for indoor service—though it also notes that some consumers are likely to remain cautious for a while. Three in five (59%) of those who typically visit large-scale events before the pandemic said they would still do so, but would initially feel cautious or seek reassurances through precautionary health measures. The gradual return of live events is a welcome landmark in the COVID recovery for consumers, operators and suppliers alike, and we must hope that the roadmap to a total resumption isn’t disrupted,” says Florence Brun, CGA’s consumer research executive. “Our survey shows many people have badly missed big communal gatherings, and since these consumers tend to be higher On Premise spenders than average, efforts to attract them back could be well rewarded. But it is also clear that event organisers are going to have to work very hard to demonstrate to those with COVID concerns that they are in safe hands.”

Double Blow for Hospitality Sector: A Delay in Reopening and Closure of Support Schemes 6

CLH Digital

Issue 62

Written by Kunal Sawhney, CEO, Kalkine Group (www.kalkine.co.uk) The UK government’s decision to delay the lifting of all legal restrictions for a month more is going to hurt many businesses, especially hospitality. Most importantly, the full reopening has been extended for a month, but the Boris Johnson government has not declared extended support to the businesses that mean the already battered businesses will have to fend for themselves. Rishi Sunak, Chancellor of Exchequer, has categorically said no to the demand of the furlough scheme extension. That implies that it is going to be a big blow to the industry, which had just started to revive after a yearlong lockdown and restrictions due to the pandemic. The government had previously planned for a complete reopening on 21 June, which was later pushed back to 19 July, as the Delta variant of coronavirus was spreading rapidly in some areas in the UK. Many businesses like nightclubs and larger events would have to remain shut for at least another month. At the same time, the wage support scheme will expire by the end of this month. From 1 July, when the government restrictions would still be in place, these businesses will have to contribute 10% with the government’s share of 70%.

JOBS AT RISK Pubs and restaurants will continue to operate at limited capacity for another month; while there won’t be any extension to the furlough scheme, the moratorium on evictions for commercial tenants will also come to an end. Adding to the woes, the 100 per cent exemption from business rates currently being availed by the leisure, retail and hospitality businesses will come down sharply to 67 per cent, leading to a flurry of business closures and huge job losses. As per UKHospitality’s latest estimates, the decision of delay would cost the sector around £3 billion in lost sales and would put almost 300,000 jobs at risk. Similarly, pubs are likely to lose almost £400 million of business. The businesses are under pressure of remaining closed for so long and then working with reduced capacity; situation is that many could not even re-start, and some had spent or planned to spend and arranged funds in anticipation of full reopening. Now, if the government has decided in the nations’ interest to extend the restrictions, it needs to protect the interest of the vulnerable businesses as well.

POSSIBLE NEXT STEPS The government may argue that it has supported 11.5 million jobs through the furlough scheme at the cost of around £65 billion since the lockdown started, but the fact is still more support is required. At this point, when a lot is at stake for the businesses, the government winding up different support would be a serious blow to all. Many firms are deeply in debt, and many would find it difficult to survive if they don’t get continued support. The Boris Johnson government needs to relook into its decision; it is not only the furlough scheme extension, the tapering of business rates relief, and the commercial rent moratorium decisions also need an extension to support the ailing sector and a huge number of jobs at stake.

Oxfordshire Operator Takes On Two Star Pubs & Bars Sites During Pandemic

Brewmish Pub Company launched by Chris Brewster, former licensee of the Unicorn in Dedington, has taken on two Star Pubs & Bars sites, The Duke of Marlborough just outside Woodstock and The King’s Head in the town.

to serve outlying villages. Once The Duke of Marlborough and The Back Lane Tavern are firmly established, we plan to take on a further two or three pubs in the Oxfordshire, Gloucestershire, Buckinghamshire or Berkshire area.

The King’s Head, which has been closed for two years is about to undergo a £350,000 joint refurbishment with Star Pubs & Bars transforming the site into a locals’ pub with wine bar and international small plates restaurant. It will reopen as The Back Lane Tavern, its historic name which many locals already call it, in mid-August.

“Although they’re close to one another, the two pubs cater to a different market. Both had been underperforming, but were great sizes, historic pubs and in good locations, and so offered real opportunities. The Back Lane Tavern is all about bringing back a top-quality locals’ pub in a town where everyone focusses on tourists. The Duke is a family pub with accommodation offering street food.

The Duke of Marlborough, a beautiful family and dog friendly coaching inn with 13 letting rooms reopened on 17th May following a lockdown refurbishment. Prior to launching this new pub business, Brewster spent 15 years in the licensed trade managing hospitality establishments and working within in the drinks industry. This included a spell as an account manager with Majestic supplying the hospitality industry where he developed his wine knowledge. Chris said: “Taking on two pubs during lockdown was frustrating as it meant the business hasn’t been able to grow as quickly as planned.

“In the short-term we like many other hospitality businesses are facing the challenge of staff shortages, but I feel very positive about the future. It’s all about the long-term. In 12 months both businesses will be humming as people are desperate to socialise.” However, it opened up new opportunities. We were able to trial a taco takeaway truck business from the Duke of Marlborough – a mini Duke on wheels. It’s a model we will look to expand as this style of operation that can thrive during a pandemic and also be used for events and

Says Paul Linton, Regional Operations Director for Star Pubs & Bars: “We’re delighted Chris has taken on The Back Lane Tavern and The Duke of Marlborough. His local knowledge, enthusiasm and innovative ideas I am sure will result in great pubs, locals can be proud of, and that visitors and residents alike can enjoy.”

Delivery and Takeaway Sales Still Booming Despite the Return of Eating-Out May’s delivery and takeaway sales at Britain’s leading restaurant and pub groups were 273% higher than in May 2019, CGA’s latest Hospitality at Home Tracker reveals

rising popularity of third party delivery platforms. Combined, they accounted for nearly half (49.7%) of restaurant and pub groups’ sales in May, with eat-in contributing the remainder (50.3%).

The figure is down on the Tracker’s 2021-on-2019 growth of 345% in April, following the reopening of hospitality for inside service in the second half of May. However, it indicates that deliveries and takeaways are certain to remain a much more significant element of groups’ operations than they were before COVID-19.

While many consumers seized the chance to eat out again, hospitality’s reopening for inside service isn’t diminishing the appeal of deliveries and takeaways,” says Karl Chessell, CGA’s business unit director – hospitality operators and food, EMEA. “With the quality and convenience of athome ordering rising, the lockdowns of the last 15 months have firmly embedded it in people’s habits. It will be fascinating to see where the balance of eating-out and ordering-in settles as COVID-19 restrictions loosen.”

CGA’s Hospitality at Home Tracker shows growth in delivery sales was more than twice as high as takeaways, thanks in large part to the

The Government Should Reconsider Its Business Rates Strategy As Easing Of Restrictions Is Delayed The delay in the easing of lockdown restrictions in England until 19 July due to rising coronavirus cases, should be accompanied by further government support measures, according to John Webber, Head of Business Rates at Colliers- and in particular some relief on business rates. The government has said current social distancing restrictions will remain in place for offices, shops and hospitality venues across the country beyond 21 June and the rule of six indoors for hospitality venues will still apply- as will the cap on outside gatherings of 30 people. People will still be advised to work from home if they can. Shops, theatres, museums and other venues will still be expected to enforce social distancing restrictions such as table service and mask wearing and nightclubs must remain closed. The restriction will be reviewed in two weeks’ time and that “if, after two weeks, we have concluded that the risk has diminished then we reserve the possibility of proceeding to step four, and a full opening, sooner.” said the Prime Minister. John Webber comments, “The delay in lifting restrictions creates a real problem for many sectors of our economy, particularly in retail and hospitality, as for many businesses, the ending of government support and reliefs will now be before restrictions are fully lifted- not after, as previously planned. This means businesses in the retail and hospitality sectors, both impacted by costly coronavirus health and safety measures and social distancing policies which affect the bottom line, will be seeing business rates bills return on July 1st. For some of the bigger players the £2m cap on rates relief means that many will be back to almost full business rates payments

Issue 62

CLH Digital

during the summer. And as June 30th is also the date that the moratorium on the evictions of tenants is lifted, this could be a tough period for businesses in both sectors.” It is has been reported that the delay in lifting restrictions is costing the pub sector £400 million alone. “And turning to offices, the situation is even worse,” says Webber. “Not only have office occupiers received no business rates holidays during the pandemic, but the government’s announcement in late March that it will rule out any business rates appeal submitted on the grounds of Covid-19 related Material Change of Circumstance, give office occupiers nowhere to go.” “Many office based businesses have been severely affected by the lockdown, particularly those in the serviced office business, who cannot rent out their space as the nation adheres to government policy to “work from home if you can.” “ By delaying the lifting of restrictions to 19th July, I believe you’ll find many businesses deciding it’s probably not worth going back into their space until September, given the” return to the office to work” coincides with the start of the holiday season. So, we will be seeing nearly a 3 months delay in all rather than just a couple of weeks.” says Webber. Webber also feels it is unjust that although the government has promised a £1.5 billion business rates relief fund to compensate businesses for not being able to appeal their bills on grounds of MCC, this, “not only comes nowhere near compensating what businesses have lost through the pandemic” , but also the guidance on how to obtain this fund has yet been published. “Businesses have received nothing from this fund so far, and don’t know yet when they will receive something or how to apply for it.” “It’s a shambles!” “The VOA are getting ready to drop their July rates bills – the government must take action and provide a further rates holiday- a minimum of three monthsand extra support to businesses now.”

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Over 50% Of Brits Agree Sport Is Best Watched At The Pub! Issue 62

One in two Brits say there is no substitute for watching sport at the pub when it comes to atmosphere and can’t wait to get back to their local this summer, a survey led by leading pub retailer and brewer, Greene King, has found.

Results have revealed that the best place for watching sport is at the pub with the top reasons being; a bigger screen, the exciting atmosphere, socialising with fellow sport lovers and 6 in 10 preferring to sink a cold pint down the pub as opposed to at home, showing support for the industry. When asked where are the worst places to watch sport, over 80 per cent of those surveyed answered; through a shop window, whilst on public transport and even whilst on the loo! Watching in the back garden also ranked low due to screen glare and dreaded WiFi issues at the most vital moments. Following the forced pub closures over the past year, it is apparent that punters are keen to support their locals, with: • almost 1 in 3 (30%) of the respondents who will be watching in the pub, will be

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watching in the pub for the first time this year • almost 1 in 4 (24%) of Brits would not usually watch the Euros, but the pandemic has made them want to watch it as something exciting to do • over 1 in 4 (28%) of Brits spending more time in the pub during the Euros in an effort to support local business With the Euro’s underway, punters need to start getting their excuses in now to ensure that they don’t miss any big games. Greene King’s survey highlighted some hilarious and outrageous excuses such as feigning injury, lack of taxis and some even went to the lengths of cancelling their own wedding days to ensure that they did not miss out on the match! There really is no substitution to watching sport at the pub. Chris Conchie, head of sport at Greene King, said: “We’ve missed our customers over the past year, but what better occasion than the European Championships to continue to welcome them back and cheer on our home nations.

Northamptonshire Pub Opens Community Café to Help Local Residents Publican Jen Rees has opened a new community café at The Knightley Arms in Yelvertoft, to help create a social hub for local residents. The publican took over the pub in October 2020, which was closed, with the aim to re-establish it as the heart of the village. The Knightley Arms had previously focused on a drinking clientele and Jen was keen to encourage more women, families and elderly customers to come into the premises to socialise. As the village has no other services Jen also sees the pub as an important place for people to get together and overcome issues of isolation and loneliness. As part of this approach to make the pub more accessible the new community café, which serves a range of Lavazza premium coffees, cakes and pastries, has been opened with the expert help and a Community Services Fund grant from Pub is The Hub, the not-for-profit organisation that helps pubs to diversify and provide essential local services. The pub is now busy serving local families, cyclists, ramblers, passing

boaters and loves to welcome dog visitors. It serves food between 12pm to 8pm everyday offering a range of pub favourites such as Beer Battered Cod & Chips and Sunday roasts. Jen Rees said: “The pub is now the centre of the village and is open to everyone. There has been a real buzz about the services we now offer and it has really helped to build morale in these challenging times. “The community café has really helped to make The Knightley Arms the place for everyone to come and connect. It is so nice to see a range of different people including families and the elderly from the village using the pub.” Pub is The Hub regional advisor Dave Allan said: “Jen has really transformed The Knightley Arms into the hub of this village in only a short time. “The community café will offer those living locally the chance to meet and socialise following a time when many of them have been isolated due to lockdowns.”

The Final Stretch: How H&L Can Manage The Lockdown Extension 10

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By Chris Maloney, partner and hospitality and leisure sector specialist at accountancy firm, Menzies LLP (www.menzies.co.uk)

Just as many businesses in the H&L sector were preparing to return to some kind of normality, the Government’s decision to delay the final stage of the roadmap has forced them to rapidly rethink their strategy. During what is hoped will be the final stretch of restrictions, it’s vital that businesses refocus on controlling their cashflow and take steps to maintain customer confidence. The delay to the end of lockdown restrictions, due to rising coronavirus case numbers linked to the Delta variant, will impact the H&L sector in a number of different ways. While many businesses have been gearing up for the removal of coronavirus-related restrictions by adapting their staffing levels and marketing approach, these plans have suddenly had to be put on hold for another month, for plans for a review on 5th July. Areas of the sector such as nightclubs and theatres, which rely on hosting events for large numbers of people, will now be unable to open until at least 19th July and the removal of the need for social distancing within all H&L venues has also been delayed until that date. As a result, the number of customers that venues will be able to get through the door has been limited, affecting their turnover. During what would usually be one of the busiest periods for the sector, the knock-on effect of the decision on customer confidence is also likely to impact footfall over the coming weeks. H&L has been one of sectors most heavily impacted by the pandemic and further targeted support from the Government would be welcome to prop up businesses during this final stage of restrictions. In particular, the Government should consider extending its Coronavirus Jobs Retention Scheme (at the 80% relief level) into August. With full business rates relief reducing by one third on 1st July it would also make sense to provide an extension until at least March 2022. With many businesses in the sector currently facing significant debts, this would enable them to get into a stronger financial position after a sustained period of trading, before having to pay them back. The rent moratorium, which is designed to protect businesses from being evicted if they have been forced to

close outlets, has been extended until 31st March 2022, which is extremely positive news. This will provide many in the sector with much-needed breathing space, allowing them to prioritise critical supplier payments over rental payments, in order to continue trading. For H&L businesses facing financial struggles, effective scenario planning, covering worst, medium and bestcase scenarios, will be key to putting the right recovery plan in place. For example, assessing the company’s short and long-term cashflow can help business owners to spot critical points, such as when they might be likely to breach an overdraft facility. This enables them to take appropriate action to bridge any cashflow gaps, such as securing a business recovery loan from the bank. By preparing for a number of different eventualities, directors can also inform their decision making and show that they’ve taken steps to understand the needs of the business. As well as preparing forecasts, it’s important for business owners to fully understand their impact on the company, as well as checking that the relevant figures and margins make sense. When preparing management accounts, it’s vital that business owners fully understand the impact of the relevant figures on the business. As well as ensuring that the books are kept up to date, regular, well-structured and meaningful management accounts must be prepared. They should then be scrutinised, in particular to see if any cost savings can be made and to ensure the business is receiving value for money. As H&L businesses get back on their feet over the coming months, they should use three-way forecasting, which involves combining data for the business’ balance sheet, turnover and cashflow, to scope out new ways to maximise their profit margins. For example, restaurants could consider having a smaller menu; this can make stock easier to manage, increase margins and reduce costs, including waste, without reducing turnover. Businesses could also consider ways to generate more turnover, for example, increasing covers by selling tables for a set amount of time. A customer-focused approach and emphasis on customer safety will also be vital over the coming weeks. While different customers will inevitably have varying risk appetites, businesses must be able to clearly convey that they’re adhering to restrictions around social distancing and the numbers of customers allowed inside a venue. As well as helping to strengthen customer confidence, this will help to mitigate the risk of a venue being shut down in the event of an outbreak of the virus, which could damage their reputation. The H&L sector is facing a significant financial challenge, effectively having missed over a year’s worth of trading. As such, businesses must get ready to make the most of the end of restrictions when it finally arrives. Through effective scenario planning, cash control and a focus on customer safety, businesses can make it through this final stretch of restrictions and prepare to maximise their trading activities when normal trading conditions resume.

Let’s Get Back to the Pub for The Great British Beer Festival at Your Local This Summer CAMRA is urging people to visit pubs this summer under the banner of the Great British Beer Festival, supporting them after a year of restrictions.

In the absence of a single Great British Beer Festival (GBBF) event this year due to COVID-19, CAMRA is encouraging licensees to hold events and activities celebrating live beer and real cider as part of a Great British Beer Festival at Your Local event, taking place from 30 July – 8 August, just a week after the proposed date that restrictions are set to end. GBBF at Your Local hopes to present the very best that the nation’s pubs, clubs, breweries and cider producers have to offer. This campaign hits right at the heart of CAMRA and hopes to help encourage footfall to pubs and clubs and increase demand for brewers

and cider-makers. In previous years, GBBF has attracted over 38,000 attendees, and CAMRA are hoping that in the year that the industry needs it most, those beer and cider lovers will come out to support independent and local businesses. Suggested activities include: • • • • •

Bringing in special guest beers Putting on mini beer festivals Arranging meet the brewer sessions and tastings Promoting cask conditioned real ale and real cider Brewery tours Events can be submitted via the GBBF at Your Local website and will be promoted on the dedicated GBBF social media channels throughout the summer. Pubs and clubs can also contact their local CAMRA branch to assist them in setting up their events, and online and printed marketing materials will be available from July onwards. Go to https://local.gbbf.org.uk/ to find out more. Great British Beer Festival Organiser Catherine Tonry said: “We’re

Transform Your Food Waste Into Green Energy As the hospitality sector begins to open up and you start welcoming guests and customers once again, no doubt there are a thousand things that demand your attention right now. New ways of working and serving, new procedures and new regulations not only require much of your time and energy but they will have also cost money to implement. So wouldn’t it be a bonus if we could actually help you save money on one vital part of your operation – while also helping to reduce your business’s environ-

mental impact? Andigestion’s ‘One For One’ food waste collection service has been designed especially for the hospitality sector! Food waste included in your general waste collection can lead to increased weight charges which can mount up considerably during a busy season. By having a separate food bin you could reduce or even eliminate the excess weight charges and possibly also reduce the number of general waste collections too.

delighted to be able to bring the Great British Beer Festival to the pubs, clubs and breweries that have worked so hard to stay afloat in the toughest of years. We hope that beer and cider lovers alike will make their way down to their local to celebrate in whatever way they can, be that trying a brand new tipple, learning first-hand from brewers or attending their local mini festival. “This is a great opportunity to raise a glass to all the brilliant publicans, staff members and patrons that have helped the beer, cider and pub industry to survive throughout the pandemic. Though we can’t get together at London Olympia for the second year running, we hope that people will take to their locals to get involved with the GBBF at Your Local experience. Let’s get back to the pub today!” For further information about getting involved, visit https://local.gbbf.org.uk/ or email: GBBFlocal@gbbf.org.uk Download the Great British Beer Festival at Your Local poster here.

The Great British Beer Festival, normally held in August at the London Olympia, has been cancelled in both 2020 and 2021 due to the coronavirus pandemic One for One customers receive a designated food bin which we swap for a fresh, steam-cleaned one every time to help keep premises clean and hygienic with no mess, smells or liners to worry about. You can place food directly into our bins whether packaged, unpackaged, cooked or uncooked. As well as keeping food waste out of your general waste bins and potentially reducing general waste collection costs, our highly sustainable recycling service also keeps your food waste out of landfill and transforms it into clean, green and eco-friendly energy. Tel: 08000 141 141 Email: info@andigestion.co.uk www.andigestion.co.uk See the advert on page 19.

Long Road To Recovery: How We Can Support Aspiring Chefs Over The Next Year 12

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The past year has been incredibly challenging for the hospitality industry. Now, at long last, restrictions are easing and those in the industry have finally returned to the jobs they love. However, whilst things appear to be moving in the right direction, there is a still a long road to recovery for not only venues, but chefs too.

Tracy says “The large capital investment needed to set up a restaurant, makes it a risky venture, limiting opportunities, for talented chefs, who burn out long before they can achieve this milestone and prove their worth. 21Blox, is a concept that helps chefs, through a shared economy. Chefs will be able to utilize set blocks each week, constructing their own menus, and bringing their concept to a new cliental effectively launching a vision for their future brand. Allowing chefs to gain a better grasp on the business aspect of their profession, in a more controlled and less risky environment, could see a reduction in future failures.

For aspiring talent looking to kick start their own concepts, and introduce their ideas to the world, COVID has been a huge roadblock. It has put dreams on hold and made things like restaurant ownership seem impossible. With so much uncertainty looming over us all, it is going to have huge knock-on effects in years to come when there is a gap in fresh talent rising up in the industry.

OPEN UP EMPLOYMENT OPPORTUNITIES

Since the pandemic began, Tracy Kohl, a 35-year-old hospitality veteran, has dedicated her down time to formulating an alternative system, to help struggling chefs, plan their way out of the pandemic and ensure chefs are still able to bring their culinary concepts to life, with her brand 21Blox. Here Tracy shares her thoughts on how the industry can support young talent on this long road to recovery and ensure the industry is kept alive with creative new chefs sharing what they have to offer.

SUPPORT RESTAURANT OWNERSHIP Many chefs dream of starting their own restaurant one day, where they can showcase their culinary talents and present their concept in a bustling venue, filled with hungry diners. However, in these uncertain times, investors seem reluctant to take a risk on start-ups with no guarantee of return.

The pandemic has allowed people to have time to reset, and in many cases, change direction in their careers. Now is the best time to open up more employment and training opportunities to support new talent that is ready to pursue their interest in the hospitality industry. Tracy says ‘The industry relies on fresh talent to keep evolving and keep moving forward. In order to make up for this lost time, we need to be investing in opportunities for people entering the industry through University restaurants for example, where chefs from all walks of life can get their foot in the door and real life experience of what it is like working within a kitchen’.

FOCUS ON MENTAL HEALTH The past year has had a huge impact on people’s mental health. With restaurant closures and disruption in the industry, many people have been forced to have extended periods away from work and in many cases, don’t have a job they are passionate about, to return to. Tracy observes that there is a level of weariness and scepticism amongst some in the industry, with many feeling, unappreciated and under-valued. Being a great chef requires passion, and with so many feeling that passion “doesn’t put food on their table”, debates about pay and working hours rage on. More and more chefs have been forced to turn to other jobs, instead of their chosen professions. For a future that includes the pleasure of affordable dining out, we must find additional sustainable ways to support the people who make it possible.

Hot Weather and Euros Give Pubs and Bars 4.5% Boost Data Shows Pubs and bars saw a 4.5% increase in spend last weekend (12-13 June) compared to the weekend before, despite social distancing restrictions, thanks to the UEFA Euro 2020 tournament screenings and good weather, according to data from Barclaycard. Rob Cameron, CEO of Barclaycard Payments, said: “It wasn’t just football fans that had cause to celebrate this weekend – the combination of sport and sun-

shine brought a welcome boost to the UK economy, especially for pubs, bars and supermarkets. “While this continues to be a challenging trading period for the hospitality industry, this weekend’s figures are hopefully an early indicator of brighter times ahead when all lockdown restrictions are lifted.”

Insolvency and Prepacks – A Guide for Hospitality Businesses 14

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By Dominic Dumville, Corporate Restructuring Partner, Mercer Hole (www.mercerhole.co.uk) The lifting of Covid restrictions being delayed until 19 July in England could be the final straw for some businesses, but not all distressed businesses follow the same path. What are the options for a business regarding insolvency and what do hospitality businesses need to know? Of the many rescue focused insolvency tools in the UK, the most common is the Administration, where the primary objective of an Administrator is to rescue the company ‘as a going concern’ ie to get the business back on its feet and enable the limited company to continue to exist. Where a rescue is unattainable the administrator must protect and realise as much value as possible for the creditors before the company enters liquidation or dissolution. There are certain types of trading company where the most valuable asset lies within the trade of the business itself. A few intangible components are what generates profits and those are the components a purchaser would be willing to pay for: the brand, its reputation, well-developed and protected ‘know-how’, a website and the order book. This type of asset however, is particularly vulnerable to bad news, its value can halve or even disappear should the business grind to a halt and enter a liquidation. A pre-packaged sale solves this problem; the business operations are uninterrupted, the transaction is executed almost immediately after the company enters administration and key customers and suppliers don’t notice until it’s completed. While no two cases are the same, a struggling hospitality business that is approaching Administration would be a candidate for a pre-packaged sale. For example, the most valuable part of a hotel business that doesn’t own the freehold is likely to lie within the existing bookings, the name and reputation of the hotel, the web-

site, repeat customers and relationships with business referrers, all of which would evaporate should it get out in the public domain that an insolvency is looming. The best time for loyal cash paying customers to find out about financial hardship is the day after the problem has been solved. So what do directors of hospitality businesses need to know about the prepack process? Not a silver bullet – A prepack is not a silver bullet that will fix everything. If the core business has historically struggled to generate positive cashflows, the new business will face the same struggles unless the new owner can do something to increase turnover or reduce costs. If the problem has a historical over-geared financing structure, or pandemic related unmanageable liabilities, the new entity stands a chance of creating profits from a clean slate. Not always happy ever after – while the new company will be able to operate from clean slate, it will not completely escape the impact of the insolvency process; a number of former suppliers and possibly customers may have lost significant sums in the administration. The buyer in a pre-pack may find suppliers looking to put prices up and others unwilling to trade with the new company all together regardless of who’s to blame. It’s not a simple process – While the administrator will take up a lot of the strain, placing a company into administration is not a simple stress-free process. There’s a lot of work to do before the formal appointment, particularly where a pre-packaged sale is the chosen strategy. Free market – Probably the most complained about feature of a pre-pack is the fact that the directors of the failed entity are not prohibited from being the purchaser. Bearing in mind the Administrator’s duty is to achieve best value, during the pre-appointment period there needs to be a thorough yet discrete marketing exercise when bids will be invited from as many potential buyers as possible. It is far from a certain, therefore, that the directors will be the successful bidder. Landlords onboard – Stakeholders that are key to the future success of the new business need to be brought onboard early in the planning process. Needless to say landlord buy-in is a key piece of the jigsaw for any hospitality business rescue as they may have power to derail the whole process. It’s in these kind of conversations where restructuring professionals are able to bring their experience and add value.

UKH Cymru Urges New Minister To Adopt Fresh Funding To Save and Grow Welsh Jobs and Businesses UKHospitality Wales Director David Chapman has met with Vaughan Gething MS, the new Welsh Government Economy Minister, to raise sector concerns relating to Covid recovery. At the meeting, Chapman set out the urgent need for further relaxation of restrictions, warned of the financial damage inflicted by enforced sub-viable trading and 2m social distancing, and advised of chronic staffing shortages and of the desperation of still-shut parts of the hospitality sector. He told the Minister of the perilous financial position of most hospitality businesses and proposed consideration of a new, nine-month, “smart” funding strategy to help businesses survive, recover and protect jobs going forward.

Chapman said “In a valuable hour-long meeting which brought key industry representatives together to brief the new Minister, Mr.Gething clearly recognised the critical and fragile position of many hospitality businesses while trading under existing restrictions. “I welcome the Minister’s receipt of the issues and concerns of our members, and his positive response to our offer of continued engagement. We hope to reconvene discussions in early July and UKHospitality Cymru will keep him informed of latest developments through our day-to-day conversations with his officials.” During the discussions, Chapman also championed the essential need to position hospitality at the very heart of the next five year’s economic policy in Wales.

UKInbound Launches Group Friendly Charter Travel association UKinbound has launched its new Group Friendly Charter, developed in collaboration with tour operators, group travel organisers and accommodation providers in response to the ever-changing global travel conditions. Presenting a set of competitive terms, the charter allows accommodation providers to offer flexibility in good faith. It provides peace of mind to tour operators and their clients and encourages mutual collaboration to aid the industry’s recovery. Any UK accommodation provider that welcomes groups, offers competitive terms and operates a COVID-safe policy can sign up to the charter. Tour operators and group travel organisers will be able to access the list of accommodation charter members via the association’s website. UKinbound members can also sign up to an enhanced charter programme, UKinbound Group Friendly Charter Plus, which features exclusive benefits for tour operators and group travel organisers. Joss Croft, CEO, UKinbound said: “I’m delighted to announce the launch of our new Group Friendly Charter, a fantastic resource designed to boost collaboration between group operators and the accommodation sector, while simultaneously supporting their recoveries. “The groups market is incredibly important to the UK, worth roughly £1 billion annually to our economy. Although Covid-19 has had a devastating

effect on both the groups and accommodation sectors, as it has to the whole tourism industry, by working together we can build back better. “Looking forward, 2022 will be vitally important to the revival of the inbound tourism industry and there will be an array of events taking place across the country, such as the Queen’s Platinum Jubilee, Commonwealth Games and Festival UK 2022. which both the group travel industry and accommodation sector can capitalise on. Our charter will help facilitate future success.” Chris Ball, Business Development Director, glh Hotels, London added “Now, more than ever, is the time for the industry to come together and for us all to support the inbound industry. “The introduction of this charter further consolidates the fantastic relationships that are already in place between the UK’s accommodation and group travel providers and underpins the desire of everyone to return to some sense of normality, by everyone working closely together and in good faith. “We at glh are proud to be one of the founder members of this charter and wholeheartedly support this launch and the principles behind the evolution of the charter” For more information about the UKinbound Group Friendly Charter visit https://www.ukinbound.org/group-friendly-charter/

UK Hospitality Unveils 12-point Staffing Plan 16

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UKHospitality has announced a 12-point plan aimed at tackling the “acute” staffing shortage crisis that the industry is facing. The trade body confirmed that widespread staffing issues, particularly in front-of-house and chef roles, has prevented a number of sites from reopening, with many businesses also having to restrict their trading hours. The plan suggests a variety of measures from industry and government in the short, medium and long-term to help attract new people into the sector and fill vacancies.

said UK Hospitality chief executive, Kate Nicholls. “Staff at all levels play a crucial role delivering world-class hospitality at the very heart of their communities, with employers large and small offering high-class training schemes, apprenticeships and career development pathways. “However, it’s clear that we need to attract new people to our sector and highlight the benefits of a job or career in hospitality. Prior to the pandemic, we employed 3.2 million people and were the third largest private sector employer in the UK.

Measures include a campaign to highlight the looming deadline for Settled Status applications (30th June); the launch of a recruitment and retention campaign; working with education establishments to promote the sector to students; and amending the UK’s immigration system to ensure hospitality positions are included in the Shortage Occupation List and a Youth Mobility Scheme introduced.

“By working closely with government on implementing this plan, the sector can restore confidence and bounce back even stronger, so hospitality is once again seen as a dynamic and exciting sector of growth, and a provider of fulfilling careers that will help power the UK’s economic and social recovery.”

The publication of the plan comes after the group announced a partnership with the Department for Work & Pensions which will see UK Hospitality hosting sessions across the UK with DWP work coaches.

SHORT-TERM

“Hospitality offers a wonderfully diverse range of roles and exciting careers and is a stable employer for millions of people across the UK,”

The plan includes: 1.Government to commit as early as possible to remove all restrictions and restore confidence in working in the sector. 2.Government – central and local – and industry to highlight the looming deadline for Settled Status applications (30th June) and reassure workers over-

seas that they can return. 3.Industry to work closely with DWP and others to promote jobs and careers in the sector, with Government ministers talking up the sector at every opportunity. 4.Industry to engage with secondary schools, colleges and universities to encourage their students into the sector when term finishes. 5.Industry will continue to work in collaboration with DWP to make sure Kickstart works to the fullest for young people and the sector 6.HM Treasury to immediately freeze the liquidation of employers’ Apprenticeship Levy funding – to allow industry to invest in high-quality training. 7.UK Hospitality to facilitate additional promotion of CareerScope website. 8.Hospitality and tourism sector to launch recruitment and retention campaign. Medium-term 1.Expedite the introduction of a Catering T-level and commit to a Hospitality Tlevel. 2.Government to amend the Shortage Occupation List (SOL) and ensure that chefs and other vital roles are returned to the list – alongside a Youth Mobility Scheme.

Explore The Centrality of Pubs to LGBTQ+ Lives with CAMRA’s New Learn & Discover Audio Series Guests on the series will feature a host of experts, including:

CAMRA’s Learn & Discover platform is marking Pride Month with a new three-part audio series exploring the centrality of pubs to LGBTQ+ lives. The audio series, titled Passion, Pride & Protest, has been curated and hosted by award-winning writer and audio maker Emma Inch. Emma will speak to key figures, including LGBTQ+ historians, activists and publicans, to tell their important stories. From the very first ‘gay pubs’ that sprang up at a time when homosexuality was still illegal, through to the era of HIV/AIDS, Section 28, the growth of Pride, right up to the modern day, with the struggles many of the community’s venues are currently going through simply to survive, this series will explore the vital role the pub has played for LGBTQ+ communities over the years.

• Amy Lamé, London’s Night Czar • Kathy Caton, founder of Brighton Gin and radio maker • Jill Gardiner, author of From the Closet to the Screen: Women at The Gateways Club 1945-1985 • Oluwatayo Adewole, writer, critic and poet • Catherine Tonry, CAMRA’s Technical Director and GBBF organiser • Alf Le Flohic, writer and queer historian • Linda Riley, publisher of DIVA Magazine & founder of Lesbian Visibility Week • Ben Campkin, Professor of History & Theory of Architecture & Urbanism at UCL CAMRA’s Learn & Discover Manager Alex Metcalfe said: “It is always wonderful to have Emma Inch on board, creating content for the Learn & Discover platform, and this is another fantastic addition to the collection. “The participants joining Emma on the audio guide each bring their important stories of passion, pride and protest, as we look back on the role the pub has played in the community over the years. This is a historical series, with a great deal of excellent research and thought behind it, and we are very excited to be sharing it with our audience. I hope listeners enjoy getting stuck into Passion, Pride & Protest as much as we all did. “Although the guide is launching during June – recognised internationally as Pride Month – Pride is not just for June. Our commitment

to honouring and sharing these stories and perspectives extends the whole year round, not just for a month. This is a fantastic opportunity for us to raise awareness of the history of all LGBTQ+ people but it’s particularly hi Matt thank you to Emma and the contributors for their hard work and sharing their research and narratives!” All three episodes of Passion, Pride & Protest are available to listen to on the CAMRA Learn & Discover Platform: Pt.1 https://camra.org.uk/learn-discover/discover/passion-pride-andprotest-pt-1/ Pt.2 https://camra.org.uk/learn-discover/discover/passion-pride-andprotest-pt-2/ Pt.3 https://camra.org.uk/learn-discover/discover/passion-pride-andprotest-pt-3/

CAMRA’s online learning platform is home to a wealth of new content from writers, educators and experts. New guides, articles, videos and audio content are added every week exploring everything there is to know about beer, cider, perry and pubs. All new content includes free intros and taster sessions for nonmembers, so that visitors to the site can get a feel for the benefits of a CAMRA membership. To access member-only content, CAMRA members simply need to sign in at the top of the webpage with their membership number and password. Non-members can join the campaign for just £26.50/year. A CAMRA membership helps CAMRA’s campaigning efforts to save pubs during this difficult time. You can join by visiting join.camra.org.uk

Hospitality and Social Media: The Good, the Bad, and the Ugly By Harvey Morton, Digital Expert and founder of HarveyMorton.Digital (www.harveymorton.digital) disgruntled employee could do more damage on social media in a moment of anger than any good done by consistent and regular updates by your marketing team. A simple comment about the poor hygiene standards in a kitchen could set a coffee shop back many months. Consequently, writing a social media policy for your employees is an essential tool for protecting your brand and all colleagues' best interests. While writing such a policy is akin to walking on eggshells, it is best to undertake this difficult task anyway.

WHAT IS A SOCIAL MEDIA POLICY? A social media policy will lay out your organisation's expectations for employees use of social media platforms. The policy will need to respect the law above all else. The Human Rights Act 1998 allows your team the right to respect for private and family life, home, and correspondence. Basically, you must be careful when telling your team what to do when they are not at work.

No hospitality business would be without social media. It is a good time business, and showing people enjoying themselves is an excellent source of brand enhancement and marketing. The benefits of social media for hotels, restaurants, and other outlets, is significant, and most companies have an active presence on most sites. Yet, there is no denying the bad of social media and the downright ugly. A

Equally, you need to be careful with how you choose to monitor social media activity. The Regulation of Investigatory Powers Act 2000 clarifies that you cannot monitor the posts without the staff member's permission. If that colleague accepts you as a friend or follower, this is explicit permission to view posts. Your social media policy should also make clear that these accounts are owned by individuals. This is vital. The ownership of the social media account makes the individual responsible for any fallout from inappropriate

or even criminal content. As a company, you want to be sure you are not seen as liable for this.

WHAT YOU HOPE TO ACHIEVE WITH YOUR POLICY Obviously, the number one goal of your policy is to protect your brand. Setting expectations for social media use reduces the chances for error and prevents confusion about what is and what isn't seen as professional to your company. There are positive aspects to this too. When your team post positive messages about your company, you are leveraging the potency of employee advocacy. Your business social media account might make it clear you are unique but imagine how much more powerful it sounds from someone who works for you.

WHAT SHOULD I INCLUDE IN MY POLICY? Having a look at other companies' policies is a sound starting point. Often there is a request for transparency and disclosure. In other words, you ask your team to tell you when they are on social media. You might also ask that they act responsibly and professionally when posting. You should acknowledge that having fun and connecting is great; expressing concerns can negatively affect all. The skill in writing this policy is getting the tone right and seeking buy-in from the start. It will be worth the effort.

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Calls to Abandon 'Failed and Damaging' Traffic Light System To Save The UK Travel & Tourism Sector

The UK government must abandon the ‘failed and damaging’ traffic light system now if it is to save the stricken Travel & Tourism sector from total collapse, says the World Travel & Tourism Council (WTTC).

The controversial system, which has wreaked havoc among consumers and Travel & Tourism businesses, needs to be scrapped if there is any hope of saving hundreds of thousands of jobs throughout the UK WTTC, which represents the global Travel & Tourism private sector, says if this doesn’t happen urgently the more businesses will collapse, and more jobs will be lost. The global tourism body also warned that the UK will lose out on crucial funding, investment, and spending, and that conference investment in the UK is already being pulled and moved to neighbouring European countries. Furthermore, it says the UK will squander its competitive advantage generated by the successful vaccine rollout. WTTC advocates enabling fully vaccinated holidaymakers and travellers, and those with proof of a negative test to travel once more to countries with similar, or higher vaccination levels to the UK, and to destinations with proven low-infection rates. The move to a more transparent and easier to understand approach would restore consumer confidence and provide a much-needed boost to Travel & Tourism businesses which have suffered severe setbacks due to the traffic light system. Virginia Messina, World Travel & Tourism Council

Senior Vice President and Acting CEO, said: “It’s time the government abandoned the hugely damaging traffic lights system.

“Consumers, airlines and the wider travel sector were promised a watchlist and three weeks’ notice of any changes from green to amber, and not just four days. It has been incredibly disruptive and costly for both Travel & Tourism businesses and consumers. It simply hasn’t worked. “What’s needed now is a watertight government policy enabling those who’ve been fully jabbed to travel freely, and not have to self-isolate on their return. “Those who are not fully vaccinated should be able to travel with proof of a negative test, like what we are seeing in the EU. The travel sector needs this now if it is to survive this summer as domestic travel alone will not save the day.” The restoration of free mobility is essential to help drive the economic recovery from the pandemic, with a further 218,000 jobs at serious risk, if international travel continues to be off limits for most of the summer. This is in addition to the 307,000 jobs which were lost in the UK sector last year. However, WTTC recognises the paramount importance of protecting public health and the need to avoid travelling to countries or destinations with a demonstrably higher COVID-19 rate. The global tourism body has long advocated that a combination of vaccines, testing, digital health passes and health and safety protocols, can safely unlock international travel.

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MPs Debate Legislation Aimed At Denying Firms Right To Seek Around £5 Billion In Tax Rebates The move comes after more than 1,400 commercial premises a day in England sought to challenge their property assessment during the first quarter of the year. The influx in appeals reflected the restrictive measures introduced to counter the pandemic which hit occupiers of commercial property hard and significantly reduced their rental worth. ‘Material change in circumstances’ appeals allow ratepayers to seek substantial adjustments to their rateable value ultimately reducing business rates liabilities with the Rating Surveyors Association estimating that the overall value of appeals due to coronavirus at around £5 billion. The third national lockdown led to a huge surge in business rates appeals in England with 127,750 Checks, the first stage of an appeal, being lodged between 1st January 2021 and 31st March 2021.

In late March the Government announced that instead of the ordinary right of appeal it would provide a £1.5 billion pot outside of the retail, hospitality, and leisure sectors aimed at those who had suffered the most economically rather than based upon falls in property values. The second reading of the Rating (Coronavirus) and Directors Disqualification (Dissolved Companies) Bill seeks to throw out hundreds of thousands of legitimate appeals by retrospectively changing the law. Robert Hayton, U.K. President of Property Tax at the real estate adviser Altus Group, Britain’s largest ratings advisory said, “removing the statutory legal right from firms is plain wrong. The replacement scheme is wholly inadequate. It won’t deliver enough support quickly enough and will exclude those firms still trading under restrictions. This Bill threatens the post pandemic recovery.”

Scotland’s Pubs Braced For ‘Another Lost Summer’ If Lockdown Exit Plans Are Pushed Back SCOTTISH licensed trade operators are braced for “potentially another lost summer” after First Minister Nicola Sturgeon said this week that it is “unlikely” that any part of Scotland will move down a level from June 28.

Responding to the First Minister’s suggestion that current restrictions will remain in place for a further three weeks, and national clinical director Jason Leitch’s widely-reported comments that Scotland’s lockdown exit plans could be pushed back by up to 10 weeks due to the more infectious Indian strain of coronavirus, the SLTA said: “Another summer season, essential for business survival, will be lost.” The trade association’s managing director Colin Wilkinson pulled no punches, stating: “The hospitality sector is at breaking point with today’s announcement that the brakes are on for further easing of restrictions.” Calling for further financial aid to ensure the survival of the licensed hospitality industry as it plays its part in rebuilding the economy, Mr Wilkinson said: “There needs to be an extension to the current support schemes available such as furlough, VAT reduction, deferral of loan repayments and so on.

Caffè Culture Returns This September Caffè Culture, the UK’s premier trade exhibition for the coffee bar market, will return from 2-3 September 2021 at the Business Design Centre, London, marking one of the first face to face events of the season. Over 4,000 decision makers consisting of independent coffee shops owners and buyers from the multiples and high street chains will visit the show to source the latest products and services needed to run a successful operation. Caffè Culture’s exhibitors will showcase products ranging from tea, artisan food, bakery and chocolate right through to equipment, technology and packaging. Some of the highlights for 2021 include:

“Our pubs and bars have already invested millions to provide a safe environment as we all learn to live with this virus and we need to be able to open without restrictions as soon as we can.

“Currently, we can only operate at around 30% of our capacity, but with increased staff costs to provide table service and fewer tables because of social distancing rules, most business continue to operate at a loss, racking up further debt every time they open the doors. “For those still unable to open because of their size or the entertainment they provide, such as late opening premises and nightclubs, it is another devastating blow for an abandoned sector crippled by restrictions and with no route map out of the pandemic.” The announcement, he said, created further uncertainty for the industry and the people it employs. “We understand the need for caution but the Scottish Government must also understand that this delay will cost an already beleaguered industry millions of pounds and puts in jeopardy the future survival of many of the pubs, bars, restaurants, hotels and late-night bars that form part of Scotland’s social fibre,” added Mr Wilkinson. “Our big fear is that the Glasgow Euro fan zone could lead to further Covid outbreaks followed by a fresh lockdown, forcing licensed premises to close again when they have only just managed to start reopening.” • RECONNECT with Victoria Arduino RECONNECT will play host to some of the UK’s finest speciality roasters including; Caravan Coffee Roasters, London Grade, Cupper’s Choice, Crosby Roasters, Hasbean, Ozone, Foundation Roasters, Ue Coffee Roasters & Common Coffee. • NEW for 2021 Speciality Tea Hub This new feature has been launched in partnership with the European Speciality Tea Association (ESTA) to promote the growing speciality tea market. As well as a variety of tea suppliers and an ESTA lounge, the feature will house a Brew Bar to enable visitors to taste some award-winning teas and to learn how to incorporate a more professional and profitable tea offering into their existing businesses. • Caffe Culture Talks programme The multi-streamed Caffé Culture Talks Programme is an

essential part of the show’s offering which has over 50 leading international speakers and panellists. Coffee Studies, The Roasters Forum, People & Culture, and Caffé Insights provide a diverse and specialist series of talks to inform, educate and inspire owners and operators from all types of speciality coffee and hospitality businesses. • SCA Latte Art Competition The SCA UK Latte Art Championship is an exhilarating competition showcasing pouring perfection. Each competitor will showcase their latte art skills in pouring and matching pairs of drinks, with the most complex and visually appealing designs possible. Caffè Culture Show will take place in the Business Design Centre, Islington, London from 2-3 September 2021. Trade visitors can register at www.caffecultureshow.com

CAMRA Throws Support Behind Cask Ale Week and The Big Cask Comeback

Cask Ale Week 2021 will be taking place between 23 September – 3 October 2021 The Campaign for Real Ale (CAMRA) is joining industry bodies calling for support for pubs, bars, pubcos and breweries to mark this year’s Cask Ale Week, 23 September to 3 October, as part of their comeback following the coronavirus pandemic.

on their website and social media. It is vital that the industry is provided with much needed support, for local breweries as well as pubs and clubs, so that they can survive and thrive.

CAMRA has long supported Cask Ale Week, an initiative which calls on pub-goers to choose cask–conditioned ale and aims to promote locally produced cask ale.

CAMRA Chief Executive Tom Stainer says: “After an incredibly difficult year for the industry, we’re looking forward to joining forces to support and promote UK pubs and breweries.

The past year has been devastating for the industry and has been especially hard on the sales of hand-pulled cask beer, which can only be served in pubs. With a limited shelf-life compared to other beverages, cask beer is the freshest beer available and a uniquely British product – however, sales of this fresh British beer are down 70% over the past year.

“Pubs matter and are a vital part of our communities up and down the country. What’s more, the pub is the only place you can get fresh cask ale from your local brewery. We are urging everyone to celebrate Cask Ale Week in style, by getting back down to their local pub, social club or brewery taproom and enjoying a pint of cask ale.”

Cask Ale Week is an opportunity to drive footfall to pubs to enjoy a pint of cask, as well as host other events such as competitions, festivals and events to promote cask ale. CAMRA will be calling on its 200 branches to get involved and sharing events and plans

Other bodies getting involved in the initiative include Cask Marque, the British Beer & Pub Association, UKHospitality and SIBA. To learn more about Cask Ale Week, you can visit https://caskaleweek.co.uk

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Inflexibility, Working While Sick And Not Valued – New Research Reveals Fragmented Reality For UK’s Deskless Workforce An annual international study exploring the attitudes and habits of deskless workers - everyone from restaurant staff, pub managers, lorry drivers and supermarket cashiers to warehouse operatives and care managers paints a fragmented UK picture of understaffing, high pressure, stressful working, and a lack of appreciation. The findings have been released by Workforce Management Solutions provider, Quinyx, as part of its State of the Deskless Workforce report. It surveyed 1,500 people working in non-office-based roles, in the UK’s Health and Social Care, Fashion, Transportation & Warehousing, Shipping & Distribution, Retail and Hospitality sectors. A staggering 55% of the 1,500 UK respondents have attended work when sick because they can't afford to stay home, with over half (52%) confessing that the company they work for is understaffed, and 83% of these citing that this has led to a more stressful work environment. Almost 1 in 3 (32%) of the workers don’t feel valued by their employer and for most of these (59%), this is because they believe they’re viewed as a temporary or disposable resource. The study also found that 54% lost out on personal time, 53% didn’t attend social events and holiday celebrations and nearly one third (30%) missed major family and friend milestones – such as weddings, births and funerals – due to scheduled work or requests from their employer. When it comes to taking time off, 40% admitted to feeling pressured by co-workers into taking a shift they did not want, and one third felt that asking to change a shift for personal reasons would be perceived negatively by their boss.

their physical and mental health. Worryingly, amid a tough UK employment market, a significant 58% have considered quitting their job due to an unhappy work environment. Toma Pagojute, Chief HR Officer at Quinyx, explains: “The pandemic has been a catalyst for some positive change across office-based industries, yet our report highlights the disparity for the nation’s deskless workforce. We hope the study provides useful insight for businesses operating in these sectors – so they can take steps to turn these negatives into positives. “This report is an SOS signal from the deskless workforce. They are telling us they feel side-lined and that they need flexibility, improved dialogue with managers and control over their schedules, so they can achieve the work-life balance and job satisfaction that they so deserve - highlighting a clear requirement for much better systems to manage resources and demand.

In fact, 31% said a flexible schedule was top of the wish list in their job, even above higher pay, and 1 in 3 have left a job due to poor advance notice of their shifts.

“To successfully navigate a post-pandemic world, the UK needs a motivated and productive deskless workforce. The good news is that help is available for businesses. Autonomous solutions that deliver and maintain transparent lines of communication within teams, alongside an effective scheduling tool for seamlessly swapping shifts, will help firms effectively navigate some of these challenges.”

The report highlights a concerning lack of communication between managers and employees too, with over half uncomfortable addressing the impact of scheduling on their personal life, or how working conditions affect

The State of the Deskless Report surveyed over 10,000 people across the UK, US, Canada, Australia, Sweden, Germany, Norway, Denmark, Finland and the Netherlands.

Lack of scheduling technology was identified as a cause of workplace tension too, with 69% being contacted by text or phone by their manager ‘out of hours’ and over a quarter unable to swap shifts due to employer or system restrictions.

WSTA Wine and Spirit Sector Welcome UK’s Free Trade Deal with Australia “This deal is fantastic news which will further strengthen UK consumers love affair with Australian wine by removing unnecessary tariffs. As a family run business with an eye on the long term, this deal will renew our commitment to investing in the UK for our leading brand [yellow tail], our premium wines and our hub for the wider European market.”

UK wine and spirit businesses are celebrating the free trade agreement (FTA) with Australia, which will reduce the cost for exporters and importers alike and will mean greater choice for UK consumers. In 2020, the UK exported £27m worth of British gin to Australia, which was one of the few markets to continue growing during a year in which exports were heavily hit by the pandemic. UK distillers are expecting to see those exports continue to grow, with an agreement likely to remove the 5% tariff Australia levies on the spirit.

More wine from Australia is sold in the UK than wine from any other country. 80% of Australian wine is shipped into the UK in giant containers and bottled in the UK’s bottling plants.

On top of good for UK spirits exports, an FTA should also see tariffs removed on wine imports from Australia. Wine is the largest agricultural export from Australia to the UK and in 2020 the equivalent of 230 million bottles were sold in UK shops and supermarkets, worth £1.5 billion in sales. With 80% of Australian wine arriving in bulk, the trade supports a huge industry in the UK, from bottling plants and logistics networks to marketing and promotion services. Removing the tariffs and cutting unnecessary regulatory barriers will support a wide range of jobs across the UK’s wine industry. The UK-Australia FTA will also provide tangible benefit to the UK’s 900 independent wine merchants and allow our famous hospitality sector to offer greater choice and better value to customers. Already one of the most diverse wine markets in the world, a good FTA will increase further the diversity and quality of wines available to UK consumers in an increasingly competitive market. Miles Beale, Chief Executive of the Wine and Spirit Trade Association, said: “The benefits of a tariff-free, quota-free UK-Australia trade deal are great news for British producers exporting English wine and spirts to Australia. It’s also good news for importers as it will enhance the UK as a global hub for wine trading, and will ultimately benefit UK consumers too.

The UK is at the centre of the world’s wine trade, creating around 130,000 jobs across the supply chain, and is a major global trading hub thanks to our state-of-the-art facilities for wine sent here from around the world for onward shipment to the EU, northern Europe and across the northern hemisphere. Prior to the deal Australian wine imported to the UK was subject to hefty tariffs which cost UK wine businesses an estimated £16 million. The tariffs plus VAT translate to an added burden of 10p to 11p per bottle, depending on ABV.

This historic announcement is well worth celebrating, with a glass of your favourite Australian wine! We hope further free trade deals with other countries are hot on its heels.” Julian Dyer, Chief Operating Officer for Australian Vintage Ltd, said: “AVL is a strong supporter of the free trade deal with Australia, especially as both nations embark on our post-COVID economic recovery. There would be huge benefits to both the Australian wine industry and the British consumer. The deal will allow Australian business like ours to compete and innovate more successfully, which will ultimately reduce the cost and increase the number of higher-quality wines for British drinkers.” Simon Lawson, General Manager of Casella Family brands, Australia’s largest family-owned wine company, said:

Re-exporting wine bottled in the UK means that total wine exports from the UK were worth £646 million in 2019, helping to explain why wine was the UK’s sixth largest food and drink export in that same year. In 2019, total sales of Australian wine contributed £770m in duty and VAT to the Exchequer. The Australian wine supply chain in the UK is extensive and supports jobs in bottling, logistics, marketing and across retail and hospitality. Removing tariff and non-tariff barriers and allowing greater space for innovation will support UK jobs, UK tax revenues and UK consumers.

Successful Trading Reported as Regional Trade Show Takes the Lead The Source trade show was one of the first in the UK to open its doors to trade in 2021. The show normally takes place in February, helping South West hospitality, catering and retail businesses find the latest innovation in food, drink, equipment and services for their customers before the year gets going. This year the show was postponed to June, to allow exhibitors and visitors to finally meet and trade, after what has been, and for many, continues to be, an extremely challenging period for the hospitality industry. With Covid safety measures in place, and everyone pleased to be able to finally meet face to face, the show had a great atmosphere. Even though wearing masks made communicating a little challenging, they didn’t stop plenty of business being done, or samples being tasted! “We had a very successful show this year, even though the numbers seemed less than in the past! This year we could definitely say quality rather than quantity! We had more serious interest in our teas and completed more orders than ever, which is a perfect scenario. All in all, it was a great show and we are busy packing orders right now!” commented Martyn & Martina, Westcountry Tea Co. “Thank you so much for putting on a much needed show and bringing some normality back into our lives.” added Lucy Bearn, Fareshare UK. “I wanted to thank you and your team for putting together an amazing show. It was so well run and all the staff were so helpful from security to the

waste disposal team! We really enjoyed being able to get back in front of leads to not only talk about our new products but also have a little bit of normality back!” said Molly Renton, Tideford Organics. 2021 is expected to be one of the busiest Summers ever for the popular holiday region, due to the continuing restrictions on foreign travel, and Hale Events, the show organisers, are forecasting a bumper 2022 event as a result. Once again businesses will be able to get set up for the year ahead, as Source will be returning to its normal time slot in February, on Wednesday 9th and Thursday 10th. “Trade shows are essential for businesses in the hospitality & catering industry. Unlike other sectors, where online trading works, when it comes to food & drink there’s no substitute for actually sampling and tasting the products! We were delighted to be able to host this event for suppliers and their customers, at a time when Covid-19 restrictions still apply. We were optimistic about how it would go, but we really didn’t know how many buyers we would see. While certainly not the levels we would usually see in February, we are pleased that so many exhibitors met quality leads, and that the experience was one that we all enjoyed. It's certainly great to get back together again!” sad Mike Anderson, MD Hale Events. For more information about the show, to book a stand, or register to attend, please call 01934 733433, follow @sourcefooddrink on Twitter, Facebook and Instagram, or visit thesourcetradeshow.co.uk/welcome.

Cornwall, Lake District and Scottish Highlands Top Staycation List For Britons This Year 24

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Amidst ongoing uncertainty surrounding overseas travel, over half of Britons (55%) will holiday in the UK this year, with Cornwall topping the list of desired destinations, closely followed by the Lake District and the Scottish Highlands.

which is fantastic news for hoteliers, hospitality business, and local economies alike. Indeed, almost a quarter of people we surveyed said one of the most positive aspects of taking a UK holiday was being able to put money back into the country’s economy.”

The new research by Hop Software questioned 2,000+ members of the public about what they most look for in a UK holiday, with 34% of people citing a good food and restaurant scene as the main pull, followed by good beaches (32%) and interesting history (22%). A combined 38% of people also quoted access to National Trust properties and hiking as key priorities when selecting a UK destination, exemplifying a new found love for the outdoors.

“It’s also interesting to see what Britons are looking for in a holiday, with many prioritising quality time with loved ones and time in nature to switch off, rather than blow outs in the sunshine. It’ll be interesting to see if this trend continues once overseas travel restrictions ease – but whatever happens, 2021 is on track to be a bumper year for UK holidays”, Drummond continued. The top six most in demand UK Staycation locations for 2021:

The same survey revealed that Britons are prioritising quality time with loved ones and mindfulness over sunshine and hedonism on their holidays. When asked about why they wanted to take a UK Staycation, over half of Britons were planning a trip away to spend more time with friends and family, while one in five desired a break in order to get a sense of purpose back and 19% to switch off from work.

• Cornwall (26%) • Lake District (25%) • Scottish Highlands (17%) • London (14%) • Yorkshire Dales (13%) • Jurassic Coast (12%) For more statistics like the above, download Hop Software’s latest report in full at https://hopsoftware.com/campaign

Commenting on the findings, Richard Drummond, hotelier and COO of Hop, said: “After enduring multiple lockdowns this past year, and with overseas travel restrictions continuing, Britons are keen to holiday in the UK,

How to Cater to the Rising Demand for Vegan, Vegetarian and Flexitarian Dishes By Nicola Mills, Marketing Director Billington Foodservice (www.thebillingtongroup.com) ting to for fear of judgement if they fancy a little of something or seek a little more flexibility if they ever just fancy a bit of cheese or chocolate. There’s an element of guilt or pressure associated with one label or another but most consumers want to feel the health benefits of some changes. ‘Plant-based’ or ‘flexitarian’ diets have a gentler, more versatile vibe than full out veganism (despite often overlapping) and so it’s important you try to echo this by offering a greater choice of healthier meals that meet this interest.

THE BOOM OF HOME-COOKING

The word 'trend' suggests a passing-phase, or fad, but it looks like veganism, and it’s more flexible and popular cousin ‘plant-based foods’ are here to stay. Veganuary 2021 has chronicled a record-number of sign-ups of over 500,000 participants, a study by The Vegan Society found that 20% of Brits reduced their meat intake in lockdown, and City Pantry found that plant-based takeaway orders rose by almost a third (29%) across the nation last year. The long and the short of all of this is, the word trend doesn’t quite cut it relation to plant-based foods, this is a complete shift in how consumers think, feel and buy. With a long history in the food industry, The Billington Group are passionate about all things food innovation, demonstrated by our ever-evolving product lines across our businesses. We’ve trawled through all the information about the hottest vegan and plant-based insights for 2021 and how your brand can participate. From menu planning and recipe development, to helpful statistics and promotional activity, there are takeaways here about the importance of tuning into the consumer consciousness, paying attention and giving the people what they want!

In a pre-Covid world, we saw a demand for fast, convenient plant-based food from delis, cafes and retailers such as rainbow salads, wraps, soups and more. The pandemic brought with it a whole host of societal issues, including sparse supermarket shelves and restrictive social distancing measures, with lockdowns causing the foodservice and hospitality industries to grind to a halt. With many reluctant or unable to tackle the weekly shop and unable to eat out, we’ve seen a surge in demand for home delivery meal kits with likes of Gousto, Mindful Chef and Hello Fresh all cashing in. Their extensive ranges of vegan, vegetarian and plan-based options are bringing exciting, new flavours and healthy dishes into the homes of millions via pre-measured ingredients and easy to follow recipe cards. If you own a cafe, restaurant or even a local farm shop, look at how you can diversify your offering to meet the growing demand for cook-at-home kits with healthy, vegan and flexitarian options. Entice your customers with potential prizes - from a discount off their next purchase to a voucher for when your doors are able to reopen - to encourage them to

HEALTH This year’s Veganuary participants are more focused than ever on the health benefits than other drivers such as animal welfare and the environment, with a Mintel study finding that 49% of those interested in cutting down on their meat consumption said they would do so for health reasons. Plant-based diets, or some element thereof, are becoming the welcome stepping stone to the kinds of lifestyle changes lots of people want to make, but might avoid fully commit-

share pictures of their cooked dishes and tag your business across social media. Not only will this help raise awareness of your meal kits, and drive sales, it will also allow you to create a bank of user generated content which you can then reshare (with the permission of the person) across your own channels

now and into the future.

CONVENIENCE Although many took to their kitchens to cook up new and exciting dishes in lockdown, we also saw a surge in the popularity of home delivery services from restaurants and takeaways. Demand has soared for professionally prepared ready-to-eat meals that are ordered online and delivered directly to the door, allowing consumers to tuck into a multitude of tasty, effortless meals, all from the comfort and safety of their homes. Since March, Brits have been spending 10% more on takeaways than in pre-pandemic times. The hospitality industry has had to adapt quickly in an effort to secure an income with their doors still closed to the public, leading to a mass expansion of the range of restaurants, coffee shops, sandwich shops, dessert parlours and takeaways available to order from. For third party food delivery services such as Deliveroo, Just Eat and Uber Eats, business boomed throughout lockdown, as their apps connect consumers to a whole host of local eateries with the convenience and safety of contactless payment and delivery. It’s important to weigh up the pros and cons of using these apps as part of your business plan, as accessing their expansive range of app users and utilising their delivery and payment systems, although great for outreach and processing orders, it comes at a cost that may drive your prices up in order to retain your profit margin. Smaller businesses may be better off investing in a strong social media strategy and ordering system, handling the delivery side of things in-house. Restaurants and fast food chains are rapidly expanding their offerings to cater to the growing demand for vegan and vegetarian options. From the return of the vegan KFC burger and rumoured McPlant range soon to come from McDonalds, to the Plant Patty from sandwich giant Subway, we can expect to see more and more vegan-friendly options on the menus of key fast food players, but they’re not the only ones evolving. Restaurants like Zizzi’s, Turtle Bay and JD Wetherspoons are all making moves to increase their vegan offering, with Italian based brands leading the way by adapting their pizza and pasta dishes to cater to changing tastes and lifestyles. Vegan burgers are a popular option to consider adding to your menu, with a range of suppliers such as Beyond Meat a popular choice with customers. The innovative brand has made headlines by supplying Turtle Bay with their No Moo and Mother Clucker burgers as well as a ‘bleeding’ burger for TGI Fridays. Other dishes to think about in your menu expansion include vegan options

of pies, curries, tacos, sandwiches, burrito bowls and soups. Whether you’re adapting fan favourite dishes or introducing new recipes, be sure to expand your menu with a range of options that cater to those looking for vegan, healthy or gluten/dairy free dishes. Some are looking for realistic meat replacements, others prefer cult classic vegan ingredients such as tofu and chickpeas - incorporate dishes to suit both. Don’t restrict your additions to the mains section either, customers want to see options across the starters, mains and desserts that work for them. “Vegan and plant-based foods have certainly gained more share of menu over the last few years and it's a theme that isn’t going away any time soon. Consumers want the option of choice and convenience - whether they eat a vegan, flexitarian or plantbased diet, some of or all the time - so access to vegan versions of classic comfort foods is just as important as the healthier, more balanced options. This demand has led to the rise of indulgent desserts like the Pizza Hut’s “I Can’t Believe it’s not cheesecake” and success stories such as the Greggs Vegan Sausage roll and steak bake!” - Nicola Mills, Marketing Director Billington Foodservice It’s pretty obvious at this point, that this is not a trend, it’s a long-term shift, something we’re all going to have to consider as manufacturers, marketeers and consumers. For foodie brands, there are some pretty clear messages here: innovate, think about snacks, consider how we keep it healthy and fun and don’t turn a blind eye to the importance of treats - if you can manage all that while giving consumers a sense of value too, then you’re on to a winner! There’s so many places to turn to for inspiration, but if you need some help with sourcing or creating vegan, plantbased or vegetarian products for your customers, then you can always speak to us about that at https://thebillingtongroup.com/contact/

28 & 29 SEP ExCel, London

CLH Digital

Issue 62

Kicking Off Summer In Style Summer of Sport Offers Standout Opportunity If football fans and pub goers needed any more of an excuse to get back to the pub then football is it, and the arrival, better late than never of UEFA European football Championships kicking off June 11 is the biggest opportunity to drive sales since Christmas 2019. New research suggests that 6.9 million UK adults intend to watch the postponed UEFA European Football Championships in a pub or bar. According to a new report from KAM Media and MatchPint, 56% of UK adults intend to watch at least one of the Euros matches on TV, with 13% of UK adults intending to watch at least one match in a pub or bar. Despite the Olympics being less of a traditional sporting event to watch in a pub or bar, it still offers an opportunity. 73% of the UK adult population intend to watch some of the Olympics on TV- 9% intend to watch some of it in a pub or bar – that’s 4.7m people looking for a suitable venue. Sports fans are excited to be back in pubs and bars with 43% saying that 'watching sports' is what they are looking forward to the most about returning to pubs this summer. Blake Gladman, Strategy and Insight Director, KAM Media: “We've been getting accustomed to spending our 'entertainment' time at home over the last 12 months. However, one of the things that people have found most difficult to replicate is the atmosphere for a ‘night out’. It's this unique combination of environment and ambiance that makes the pub so special. When you throw live sport into this mix, and 'big occasion' live sport for that matter, you really hit the sweet spot. The fact that nearly 1 in 2 say that 'watching sports' is what they're looking forward to THE MOST about returning to pubs this summer, shows the power sport has to bring people together.” The new whitepaper found that publicans are backing sports to bring them success this summer. Pubs which already showed sports pre-pandemic are looking to really maximise the summer of sport by showing all the main events; 89% will show the Euros, 83% will show the UEFA Champions League Final, 75% will show the Lions rugby tour and 73% intend to show at least some events during the Olympic games. Publicans are looking at these sporting events as key pillars of their summer revenue. With 41% saying they believe that the UEFA European Championships will be the most profitable event this summer for pubs. Blake Gladman, KAM: “Pubs must consider how to cater for larger groups, with easy and quick ordering, table service and sharing platters. Enabling reservations will be key and give customers the opportunity to pre-order food as well as drinks (e.g. beer buckets for the table, etc.) in order to maximise the commercial opportunity.” The research also flags the opportunity for operators to take advantage of ‘sport at home’ by offering take-aways and ‘at-home hospitality’ options.

HEINEKEN SHARES TIPS AND INSIGHTS TO MAXIMISE OPPORTUNITY On top of over £2million worth of investment provided directly to pubs through its UEFA EURO 2020TM support packages, Heineken® has launched the ‘Heineken® Check In Challenge’ on MatchPint. Fans are encouraged to visit their local in the run up to the tournament for the chance to win over 100 pairs of match tickets. Heineken® is also supporting stockists with over £200k investment in pub gardens to maximise capacity and increase viewing areas.

CREATING THE PERFECT FORMATION Great atmosphere is a vital consideration for UEFA EURO 2020™ fans, so think about how you can enhance this in your venue and bring the tournament to life safely whilst delivering a great experience. Position screens in well-lit and open spaces, outside where possible, to maximise space and promote social distancing while ensuring all tables have a clear view of the game. Check your speakers and volume in advance to ensure fans can hear every moment of the action. Take advantage of tech innovations including Order & Pay services to manage table bookings, speed up service and even take pre-orders! We know that 77% of consumers don’t want to queue at the bar while enjoying sport], so this can help keep your customers satisfied and your table service system running smoothly. But don’t let tech do away with the social connections that your customers have missed – friendly greetings, good service and recommendations from staff truly make the on trade experience!

drink’ promotions or package deals for larger groups, will help extend your trading period and increase spend per head. Refine your menu and encourage pre-ordering of food and drink packages for groups who reserve a table – this will aid your kitchen staff, as well as help manage stock orders. Don’t forget your match-day offers need to be easy to understand and quick to serve, as everything has to be geared to making the most of the big occasion. A whopping £4.7 billion worth of drinks were sold (the equivalent of 546 million pints of beer) over an 8-week period during the World Cup[7] in 2018, so delivering what your consumers are looking for is vital – and that’s beer! Bring in the key beer players, especially classic lager. Lager is the top choice for consumers during sporting events, with 87% of UEFA EURO 2020™ consumers finding the range of lager important. Heineken® is the number one beer associated with sport and Official Beer Partner of UEFA EURO 2020™. Actively sought out by consumers to enjoy while watching the match, Heineken® lager over-indexes on social get-together occasions. What’s more, offering Heineken® on draught means more money through the till as it has the strongest value rate of sale as the sole stocked mainstream premium lager and can command the highest price per pint in the category. Heineken® appeals to the younger consumer willing to spend more money per pint, making it the best mainstream premium brand to back for this year’s tournament. Don’t forget the moderators! With 50% of UK consumers now moderating their alcohol intake, Heineken 0.0 is the perfect alcohol-free option for UEFA EURO 2020™ fans who want to feel part of the occasion. Heineken 0.0 is the number one no and low alcohol brand and delivers twice the rate of sale than other packaged brands in this segment. Drink sales really ramp-up from around 1.5 hours before the match and are often five to six times higher than normal around kick-off. To help relieve pressure on staff, aim to create more serving spaces where possible, particularly outdoors. Make use of countertop draught systems such as BLADE or think about renting moveable SmartDispense™BarPro systems to help you serve more, great quality pints during the tournament. Whatever you do, it’s important to deliver a perfect serve, every time. A fresh, cold, perfectly poured pint is something that consumers can only get from their local and therefore plays a huge role enticing them back into the pub and shaping their sporting experience. See the page opposite for details.

PROMOTING AN UNRIVALLED OFFERING AND KEY FIXTURES Once you’ve established a winning offering, don’t forget to shout about it! Considering 70% of consumers get their information on an outlet’s offerings through social media, promote the sporting events you’re showing well in advance on your website and social channels as well as on A-boards outside the pub, to drive footfall and sales. Social posts ahead of match days or events will remind people of your venue as a sports destination, helping encourage pre-booking and generating buzz. For best practice, it’s recommended that each specific sporting event gets 2+ posts in the lead up to match-days and that you state all the details clearly on the day of the game. Excite and tempt customers with videos of perfectly poured pints, outdoor space and the exhilaration of match day. Familiarise yourself with the fixtures and plan accordingly – while there’s no guarantee as to the home nations’ performance, let’s prepare to win!

SNACK ATTACK When it comes to satisfying customers in pubs and bars, competition is fierce and continues to grow. Therefore, it is crucial for operators to always be on the lookout for ways to update their products and services accordingly, and meet customers’ growing and changing demands. Sports fans tend to linger longer in pubs, and snacks provide a lucrative opportunity to increase sales and profit. According to research from NPD group out-ofhome snacking pre-pandemic rose by 11% with pubs seeing the strongest growth with spend on snacks increasing by 28%.

Tune Into Customers’ Healthy Mindset & Grow Sales With Good Earth

sharing moments, sporting or otherwise, feel like a special experience. Tyrrells Sea Salt & Cider Vinegar crisps can be enjoyed with a sauvignon blanc for a delicious flavour-filled combination, while Tyrrells Mature Cheddar & Chive pairs with white burgundy to deliver fresh and complementary flavours. While Tyrrells Mature Cheddar & Chive pairs with white burgundy to deliver fresh and complementary flavours” “To meet the excitement and vibrancy that the summer will bring, cider can be a more refreshing choice than wine or beer. Our Tyrrells Mature Cheddar & Chive are the perfect pair for a dry cider for a full and rich taste experience. For a more dynamic combination, our Tyrrells Sweet Chilli and Red Pepper crisps can be paired with sweeter ciders based on dessert apples which cut through spice and savoury flavours for a delectable contrast.” See page 21 for details.

WHAT MAKES SCRATCHINGS SO SPECIAL? THE RELATIONSHIP BETWEEN SCRATCHINGS AND THE PUB It’s official - pork scratchings are the ULTIMATE PUB SNACK! In a recent poll by the Daily Mail, pork scratchings topped the list when 2,000 pubgoers were asked to name their favourite pub snack. Matt Smith, Marketing Director for Tayto Group explains, “Pubs hold a special place in British hearts as somewhere to relax, shake off the stresses of daily life and enjoy ourselves. Pork scratchings have long been part of that experience. When consumers talk about scratchings, they often recall the very first time they tried them in the pub, often evoking quite vivid and emotional memories of a close friend or relative who first encouraged them to taste one. A pub without scratchings really isn’t a proper pub!” Pork scratchings are undisputedly linked with drinking alcohol - 83% of pork snacks are consumed with a drink - and drinking is associated with the pub. The combination of a pint and scratching is one that many have grown up with and see as fundamental to the pub experience. Scratchings are the perfect partner to booze as Smith explains, “Scratchings are the perfect partner to cider, beer, wine and spirits due to their unique taste. The fattiness balances the sharpness and carbonation of some drinks, while the saltiness enhances the flavour of a drink and helps get your thirst on - making both the snacks and the drinks even more moreish… especially on a hot summery day. There really is no matching a scratching.” Matt explains, “In every piece of research we have conducted, taste is always the No1 reason for purchase as consumers recognise savoury snacks are a treat and so, have to be ‘worth the calories’. This is underlined in pork scratchings where consumers crave the unique taste so much that 1 in 5 people will simply not buy another snack if they are not available1, making them a ‘must-stock’ item!”

ITS ALL ABOUT SIMPLICITY No offering is complete without the legendary pork crackling agrees Rob Parkin of SCT-SCT. "We had seen a huge surge in demand prior to the pandemic. We are delighted to say that pork crackling is as popular as ever, the unique flavour and texture is something that cannot be matched. “All good landlords know how to please the customers and will have a good selection of ready snacks for every drink and every occasion. And simple ready to eat snacks work well! “Bar snacks are quick, convenient and increase profits, keeping the customers content and encourage more drink sales. We are now seeing something of a renaissance for traditional snacks in the on trade sector with pork scratchings in particular which abroad back into fashion!" "At Proper by SCT we have 11 Flavours available of Pork Crackling Snacks, you certainly will not be disappointed."

IT'S NOT ALL ABOUT THE CRACKLING Rob Parkin goes on to explain how the hospitality trade can benefit from offering a range of snack this football season.

"Our product range includes Proper Pork Crackling, Yummy Peanuts, Delicious Cashews Matt Collins, Trading Director at KP Snacks said: “The perfect pairing of & Fabulous Fudge, with Allergen snacks and drinks encourages consumers to trade up and will enhance the Free, Keto, Gluten Free & Vegan and Euro 2020 experience for fans gathering to watch. From tasty nuts, perfect To ensure that premiership service, focus on the pinch points. Is everyrecyclable packaging. with a new cold that beer,taps to premium crisps,Ginger KP Snacks, the no.1 one fully trained on theIt’s tillasystems so they can easily any offering out of and when Natural; & Lemon; andsupgood time to review your process soft drinks bring paired in something plierbrand, of Bagged Snacks in pubsadult and bars,Pomegranate has the recognised portfolio stocks, new lines or kitchen notes?consumer Just like atrends. footballGood team,Earth, it’s also & Blueberry aretoavailinto current anuseful exciting new has two premium "There is something available for everyone in the help pubs gainaware thoseconsumers. sales.” to allocate specific roles certain members collection or of mindful able. Our yummy peanuts come in the 12 flavours and softto drinks which appeal–tolike theglass growing number and health “Our range. prompting repeat orders at table, particularly during actual game itself says“Our drinks are brewed with care andthe love for the natural,” Lilianasnack brand Tyrrells pairs exquisitely with a variety of wines, making the delicious come in 9 different Good Earthcashews is all about delivering naturalflavours, mindfulwe which can avoid bottlenecks before at half time and at Jaurequi,immediately Brand Manager forkick-off, Good Earth. are proudand to say suit every palate pleasure, is a we newhave takesomething on energytofor customers the final whistle. If your squad is well trained and ready, everyone wins. and with drink (well that to likegothe lift every of an pub energy drink butalmost!)" want something On trend Good Earth Kombucha is an intriguing a See littlethe lighter and in sugar. If you have customers healthier alternative to usual soft serves. Awarded advert onlower page 15 for details of SCT-SCT's range. like this then Good Earth’s new Good Earth Good Product of The Year 2021* it’s an indulgent, premium Decorate to create a buzz! Dress your venue with flags and team colours Energy is worth a look. drink experience. Each Kombucha has a base of the best to set the mood and create a carnival atmosphere, switching it up from GROUP A Italy, Switzerland, Turkey, Wales organic teas blended with natural juices and gets a genWith vegan friendly, organic natural ingredients it’s a clean tasting, light, and game to game so that customers feel part of the action. If you requested a tle effervescent lift from live cultures. Clean on the GROUP Russia, Finland refreshing drinkBwith Belgium, a natural boost of Denmark, feel good energy. Blended with natuUEFA EURO 2020™ visibility kit from Heineken®, put your posters up in palette, vegan friendly, with low sugar and 40 calories, ral fruit juices for added vitamin C (7.5% RDA ) each can has 50 calories and hot spots like entrances / exits, toilets and in your outdoor space to drive it’s an attractive drink for the discerning. GROUP C Ukraine, Netherlands, Austria, North Macedonia 80mg of natural caffeine sourced from Guayusa. Available in Blood Orange & footfall and spend, and encourage staff to get into the spirit by wearing the Tangerine and Raspberry & Blueberry. As serving. an ambient range it does not need fridge space and t-shirts and scarves while GROUP D England, Croatia, Czech Republic, Scotland has a shelf life of 12 months, but is recommended Ethical and environmental have Slovakia risen up the agenda and GROUP E Spain,considerations Poland, Sweden, served chilled. Available in premium branded 275ml botGood Earth puts the environment at the heart of its brand. All packaging is tleswant and food coming soonthe 250ml three of As 51% of customers before gamecans, starts andflavours 37% after GROUP F Germany, France, Portugal, Hungary the match finishes, offering food and drink deals such as simple ‘burger and

ENHANCING THE ATMOSPHERE

SCORING THE RIGHT FOOD AND DRINK OFFERING

England and Scotland Fans to Buy 3.4 MILLION Pints During Euros Clash 28

CLH Digital

Issue 62

of six. The trade association says these restrictions will greatly reduce the experience of watching UEFA EURO 2020 at the pub and will limit the number of customers pubs can have viewing the match. Because of this, it estimates that beer sales during the match will be almost 850,000 pints lower than if the game was being showed without restrictions. This, the trade association says, will result in a loss of revenue to pubs in England and Scotland of £3.2 million on Friday alone, which would have been vital to the sector’s recovery. Overall, the trade association estimates 14.8 million pints will be sold in England and Scotland on Friday. 3.4 million of these will be sold during the game itself across both nations. The British Beer & Pub Association (BBPA) has predicted that England and Scotland fans will buy 3.4 million pints on Friday 18th June when the Three Lions play the Tartan Army in group D of UEFA EURO 2020. However, the trade association warned that the boost to pubs in both nations from beer sales during the match will be severely hampered by ongoing restrictions, including social distancing, no standing and the rule

A survey of 1,000 pub goers by the British Beer & Pub Association and KAM Media found that 85% of pub-going football fans believe the current restrictions will negatively impact their experience of watching UEFA Euro 2020 at the pub this summer. Half said they would be more likely to watch UEFA Euro 2020 at their pub if all restrictions on pubs are lifted, despite 91% of football fans saying they missed watching matches at the pub during lockdown. Emma McClarkin, Chief Executive of the British Beer & Pub

Association, said: “Whether you’re supporting England or Scotland, nothing beats watching the game at the pub. “We expect fans of both nations to buy 3.4 million pints when watching the game itself. “Unfortunately, the current restrictions on pubs in both nations mean the experience isn’t going to be the same. No standing and limits on group sizes, as well as social distancing, are going to severely reduce the number of people who can enjoy the game in the pub. “Because of this, we expect pubs in England and Scotland to sell 850,000 pints less than they would have done without restrictions. “That will cost pubs in both countries £3.2 million. Given pubs have been closed or faced restrictions for more than a year in both England and Scotland, every little helps and is critical to their recovery and survival. “Given the delay in England to the lockdown and with rumours suggesting a similar delay could be coming in Scotland, it is a real great shame that fans will not even be able to enjoy the tournament without restrictions in the latter stages. All restrictions on pubs in England and Scotland must be removed as soon as possible for our sector to survive and recover.”

Hospitality And Pub Industry Leaders Write To Prime Minister Demanding Support After Roadmap Delay

Trade bodies including BBPA, UKH and BII “bitterly disappointed” by delay which will cost pub sector alone £400 million Hospitality and pub industry leaders including the BBPA, UKH, BII and CAMRA have today written to Prime Minister Boris Johnson demanding support for their sector, following the delay to the roadmap for reopening which will mean restrictions are not removed until July 19th at the earliest. The hospitality sector leaders have said they are “bitterly disappointed” by the delay to the full reopening of their sector, which will cost pubs £400 million alone. As a result, they have urged the Prime Minister to delay the reintroduction of business rates payments, which would cost the sector some £93 million in just July, by at least three months. They have also called on the Prime Minister to prioritise the additional £1.5 billion business rates support package announced back in March, to ensure eligible businesses such as brewers can apply as soon as possible. A spokesperson said: “Our sector is facing one of its toughest periods in its history and this latest delay is yet another setback.

2,300 still remain closed. “It is now absolutely critical that the Government provides our sector with further support – else the recovery of our pubs will be over before they’ve even been given a chance.” The letter reads: Dear Prime Minister, Reopening of pubs and hospitality and business rates support As I am sure you can understand, our sector is bitterly disappointed that the Government was unable to stick to the commitment of removing all restrictions on the 21st June. It is no understatement to say that brewers, pubs and the wider hospitality sector had been looking to that date as the point at which their recovery could begin. This is because they cannot break even under the current social distancing restrictions. This is yet another setback in the toughest of periods. We understand the Government’s reasons for pursuing this course of action and that public health remains the priority, but that does not change the fact that our businesses will be suffering acutely for another extended period. It is of paramount importance that this is the last such extension to these measures and that there is reassurance of this. The recovery is being held back, this delay will cost pubs alone £400m for this initial four-week period and there will inevitably be an additional cooling effect on consumer confidence, which was already incredibly fragile. The summer months are crucial to see pubs through the year. There also remains a large number of pubs, around 2,300, that are still been

Don’t Miss This Opportunity! “Many pubs cannot break even under current restrictions and around

So, how do we get out of this debt and become cash positive again? Karl Hunter (MD) at HFE Signs shared a few tips to help us in our recovery – Karl: We have to go back to the basic marketing fundamentals, for the pub and food sector it is essential to look forward and plan your marketing strategy throughout the year. You should be looking and planning events to get people through the door, this may include specials night, live music, 2 for 1 offers and/or seasonal activities such as valentines, mother’s day, Christmas deals and so on… The Euro 2021 Football is a red-hot opportunity right now, a simple banner outside to watch the live football will almost certainly bring in the crowds. Being forward thinking and having a mapped-out plan for your marketing events will relieve stress and give you confidence in the future. It is also important to measure and record the successes of each event to give you insight for the following years planning. Running a business right now in the pub or food industry has to be up there with one of the most difficult things you can possibly do! Covid has really hit our sector hard and lots of us have stacked up debt in order to keep afloat.

HFE Signs have a full library of pre-designed printed banners for pubs and hotels, this is certainly worth a browse even if it is just to give you some ideas. All the pre-designed banners are printed to order and are delivered next working day – as they are printed to order you can change and customise the design at no extra cost – or if you prefer you

unable to open at all due to a lack of usable outside space and insufficient inside space to make social distancing work. Indeed, across the wider hospitality sector, 1 in 4 businesses or 26,000 remain closed and average trading for those open is at just 63% of usual trade. At the same time, fixed costs have risen to ensure compliance with the ongoing restrictions. This is untenable. The absolutely critical immediate term issue for our sector following the latest delay is the repayment of business rates in England, which commences either partially or fully from 1st July. This was clearly aligned to Step 4 of the roadmap. We urge that your Government now delay the reintroduction of business rates payments by at least three months to allow pubs and hospitality businesses in England to recover the additional losses that will now be incurred in this period. The additional bill of some £93 million pounds in July alone will be crippling. The Government should also prioritise the additional £1.5bn business rates support package that was announced in March to ensure eligible businesses such as brewers can apply as soon as possible. Whilst the delay sets back our recovery, we remain ready and willing to work with the Government on the longer-term Hospitality Strategy. We will continue to work with your teams to deliver stability and growth for the sector, once the short-term immediate needs have been addressed to prevent business failure and job losses. We can be partners in the Government’s aim to level up the economy and build back better the UK’s nations and regions. As ever, we remain available at your convenience to discuss the important matters raised above.

can have a bespoke design made just for you at no extra cost! Planning you marketing also means you can take full advantage of the current Buy 2 Printed Banners Get 3rd Free – mix your designs for future events! Also, with this deal you get free UK delivery. HFE Signs are the UK’s preferred supplier for mail order Signs, Banners & Flags with a perfect 5 Star Trustpilot Rating (over 3500 reviews) – HFE are specialists in business and commercial grade printed banners with over 25yrs experience. HFE Signs also offer bespoke printed signs, warning signs, roller banners and much more – all products and prices can be found online at www.hfe-signs.co.uk

CLH Digital

Issue 62

Preparation for Natasha’s Law Must Deliver Compliance, Confidence and Trust in the Out of Home Market CGA Research conducted on behalf of Access Hospitality shows that 87% of consumers with serious food allergies or intolerances will feel more confident in trusting the content of pre-packaged food out of home once Natasha’s Law is in place. The legislation comes into effect on 1st October and requires that all food prepared and packed on the premises where it is sold or offered must have ingredients labelling with allergens clearly emphasised. It is being introduced following the tragic death of Natasha Ednan-Laperouse who suffered a fatal allergic reaction to a pre-packed baguette. The survey showed that 39% of British consumers have some form of dietary requirement and over one in seven consumers (15%) with serious food allergies or intolerances feel that they can’t trust the food they eat out of home. Nearly two thirds of this group (61%) are likely to purchase “food to go” ‘more’ or ‘much more’ frequently than they did previously once Natasha’s Law is in place, so operating procedures should not only be compliant but communicated clearly to improve confidence and trust and attract this important customer base. The research was shared in a webinar to help operators understand and implement the adjustments to operating practices that are required. Hosted by Henry Seddon, managing director of Access Hospitality, the webinar also includes clear advice on the details of

Natasha’s Law from the Food Standards Agency (FSA), supply chain procedures from BidFood and the role of technology in implementing changes consistently and safely and is now available to watch on demand. Henry Seddon commented “Although 39% of British consumers have dietary requirements, 88% of people will personally feel the benefits of Natasha’s Law, or know someone who will. It therefore makes good business sense for anyone involved in the production and sale of pre-packaged food to be absolutely clear on their responsibilities and share that certainty with customers. “Consumers with a serious food allergy or intolerance will spend, on average, £94 a month drinking or eating out, compared to an average monthly spend of £76 by non-allergic or intolerant consumer, highlighting how valuable their custom is to the market. The advice provided by the FSA in the Access Hospitality webinar clarifies exactly what is included in Natasha’s Law, with some practical examples, and we explore how technology can make compliance and communication a seamless process along the supply chain.” The Access Hospitality webinar – Getting ready for Natasha’s Law – forms part of a wider support hub offering free resources, including a factsheet and guide to preparing for the law, that is available for all out of home operators at https://theaccessgroup.com/allergens.

Livelyhood Pubs Announce New Opening: The Artful Duke In Bromley South London independent pub group Livelyhood will open a new pub this August in Bromley, with another opening planned for the Autumn.

Away. The new opening will bring Livelyhood’s portfolio to seven, which currently includes The Clapham North, The Regent in Balham, The Perky Nel in Clapham, The Faber Fox in Crystal Palace, The Mere Scribbler in Streatham and The Old Frizzle in Wimbledon. An eighth opening is planned for Autumn 2021.

Operating in the space which was once a famous wine merchants owned by George Pamphilon in the mid-18th century, The Artful Duke will open as a classic neighbourhood pub in the heart of vibrant Bromley.

Livelyhood owner Sarah Wall comments: “After such a time, we are more excited than usual to be able to share such brilliant news. As we take the next, hugely positive steps in our growth plan, we are absolutely delighted to announce the opening of a new Livelyhood neighbourhood pub. Not only creating opportunities to grow our team, but also working in partnership with our outstanding suppliers and local businesses to create a warm and inviting pub in the heart of this perfect Livelyhood location. We cannot wait to get cracking and get open for business.”

The pub will also showcase exciting new local suppliers and produce, supporting local businesses to grow as it does. This will be reflected in the menus and drinks lists, made up of fun and seasonal cocktails, locally-brewed beers and a delicious all-day menu. Creating approximately 30 new jobs for the hospitality industry, the venue will allow further opportunity for the company to grow their charity partnerships with The Big Kid Foundation and One Pavement

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CLH Digital

Issue 62

Hospitality Technology

Four Ways Mobile Order & Pay Maximises Sales During Sports Events By Prask Sutton, co-founder and Chief Executive Officer of Onvi, a leading mobile Order & Pay provider to the hospitality industry (www.onvi.com) at the bar while enjoying sport* and are likely to choose their viewing venue based on those who'll fit this demand. With a good mobile Order & Pay solution in place guests never have to queue again. They can sit at their table and spend just the briefest of moments scanning a QR code (there is no need to wait for a pub ordering app to download or register an account), tap in their order and checkout instantly with Apple Pay, Google Pay or card. When it comes to getting another round in and increasing that allimportant spend per head, the real beauty comes from our simple reordering feature. With a click of a button, customers can instantly place an order to keep topped up with food and beverage throughout the game. With some matches played back-to-back, this is a great way to ensure the drinks keep flowing and maximise sales off each table (around a 30% uplift compared with ordering at the bar).

2. UPSELL WITH MATCH DAY SPECIALS Following a year and a half of having minimal sport to watch from our living room sofas, there is enormous pent up demand for returning to the pub to enjoy the atmosphere of watching with friends. With international football making its return in June, a mobile Order and Pay solution complete with a scannable QR code for pubs or bars to use, could be a game-changer in helping you manage demand and increase sales. Here we share four ways mobile Order & Pay can help you increase your profit margins during the games this summer...

1. SERVE MORE CUSTOMERS AND SAY GOODBYE TO QUEUES Recent research shows a hefty 77% of consumers don't want to queue

With less table turnover during live sports events, venues have to be innovative with ways to maximise sales. Adding specific match day special offers to your menu is a great way of achieving this. 51% of customers want food before a match starts and only 37% after the match finishes.** So offering things like pre-match meal sharing platters and pre-game beer bucket promotions encourages groups to come down early for the build-up, increasing their spending period. No technical expertise is required to create these deals through our back-ofhouse software. You can even set availability times for promotions.

3. INCREASE YOUR CUSTOMER BASE WITH TAKEAWAYS

Research shows 7.9 million adults intend to have friends over to their home this summer specifically to watch sport.*** Mobile Order & Pay not only maximises sales from your in-venue guests, but by using Pickup or Delivery features, you can also cater to these sports lovers at home. A 'match day' at home menu is a great way to market this offer. If your kitchens are open to service in-venue diners already, and you can do so, why not service more customers?

4. BETTER MANAGE YOUR TEAM'S TIME A mobile Order & Pay solution can minimise staff inefficiency as waiting staff no longer need to spend time taking payments or logging orders. Instead, they can spend their time preparing and delivering more food and drinks with maximum efficiency. And by removing the functional, transactional part of their role - they have more time to engage with customers and join in with the sporting banter. Mobile Order & Pay platforms alleviate the pressures of staff shortages. Through some number crunching, we've found that operators using our mobile Order & Pay solution see an average shift time for a single staff member reduced by 2.5-3 hours based on every 100 orders. This means, there is no need to bring in a full extra team to cover the match days, meaning you reduce staff cost whilst also increasing sales. References: *Heineken, Venue Insight, May 2021 **Heineken, Venue Insight, May 2021 ***KAM Media & MatchPint, May 2021

How Technology Can Help Hospitality Emerge Even Stronger From The Pandemic By Greig Johnston, CEO at employee engagement specialist Engage4 (https://engage4.vidatec.com) well end up being more manageable than it was before COVID-19, and we’re about to explore why.

A LEVEL PLAYING FIELD While the deskless hospitality workforce has been coping with distributed teams and complex shift patterns for generations, the deskbased workforce has had it comparatively easy. That’s because desk-based office workers tend to share the same communal space during the same hours of the day. Most will have their own desk or office, they’ll be easy to find during the hours of nine to five, and their work schedules are predictable. That is, until the pandemic forced nonessential desk-based businesses to ‘shut up shop’ and enable their teams to work from home, often with more flexible schedules and only occasional check-ins with management.

The hospitality sector is no stranger to juggling busy, fast-paced teams who are constantly on the move. When it comes to cohesion, team spirit and forming the cultural ‘glue’ that holds a business together, pubs, cafes, restaurants and hotels have, in many ways, been disadvantaged from the outset. With naturally high staff turnover, varying shift patterns and team members that often pass each other like ships in the night, mastering workplace culture and balancing team morale is a complex affair. Little did it realise, this ‘deskless’ sector has been preparing for a post-pandemic landscape the whole time, and we’re now seeing a technological shift that could see it bounce back even stronger and leaner than it was before. Onboarding, connecting and engaging with staff may

Suddenly, the desk-based sector faced the very same challenges that the hospitality sector had been coping with for years. It’s a shame that it took desk-based sectors being shaken to their core for large-scale innovation to happen. Still, a technological revolution is now on the horizon, and hospitality is one of the many deskless sectors that stands to benefit.

THE SHIFTING FOCUS OF TECHNOLOGY Prior to the pandemic, the deskless workforce that you find in hospitality attracted less than 1% of technological investment and innovation when it comes to business management, according to a report from Venture Beat. Just about every tool, platform, app or software package being developed was designed to help desk-based teams manage things like workflow, onboarding and employee engagement, while those in hospitality were largely left to fend for themselves. That’s surprising, given that more than 80% of the world’s workers are deskless, from lorry drivers and care workers to pub landlords and hoteliers, as

reported in research by venture capitalist firm Emergence. One small silver lining to be gleaned from the pandemic, despite how badly it has bruised the hospitality sector, is that the focus of this technological innovation and investment is now finally starting to shift. Because desk-based teams now share many of the same challenges that deskless workers always had, the scales are about to tip in favour of hoteliers, caterers, restaurateurs and pub and cafe owners.

BOUNCING BACK WITH TECHNOLOGY As the hospitality sector emerges from its long pandemic hibernation, it will find there are more options to choose from when it comes to onboarding and management of teams effectively. Many existing deskbased tools will have been adapted to cater for more agile and flexible working, and countless new ones will have emerged to help businesses wrest back control and keep their company culture strong. For instance, onboarding no longer has to be limited to filling out paper forms at a desk. There are already apps out there that will let managers onboard new team members flexibly and in their own time via their smartphone. Or allow staff members to connect via exclusive online communities that can also host business news, events and updates. Calendars, rotas and schedules can be shared and edited in real-time, allowing staff members to seamlessly swap shifts or request holidays from the palm of their hand. This technology is only going to get better as we emerge from the pandemic, but it’s up to hospitality businesses themselves to seek it out and take advantage. We often hear the UK government uttering the phrase ‘build back better’ when talking about a post-pandemic world. Thanks to new apps, tools and other technologies, the hospitality sector can take this literally.

Hospitality Technology

Issue 62

CLH Digital

How Pubs And Bars Can Utilise POS Technology To Maximise Sales During The Euros By Richard Cox is managing director of Langley Business Systems (www.langleybusinesssystems.co.uk) ogy to increase takings during this summer of sport and encourage return custom.

SEAMLESS ORDERING A large majority of hospitality venues have altered the way they take orders to ensure their systems are both efficient and COVID secure. For example, many have introduced new technology, such as mobile POS, QR code ordering and app ordering, to reduce server and customer contact where possible. Not only do these technologies benefit businesses by preventing the spread of the virus, they also allow customers to be served more quickly and efficiently by making processes far more automated and reducing wait times.

For many pubs and bars, the postponed UEFA Euro 2020 offers a great opportunity to maximise sales and, given the scarcity of tickets due to capped stadium capacities, the hospitality industry will play a major role in helping fans get their football fix. In fact, in a survey conducted by Matchpint, as many as 6.9million UK adults said they intend to watch at least one match in a pub or bar. Thanks to the tournament, the sector is expecting a much-needed boost after over a year of stop-start disruption. As such, business owners will be looking for ways to boost sales during this busier period to speed up their economic recovery. Here are some ways businesses can utilise point of sale (POS) technol-

Utilising such technologies can also help businesses encourage sales and return custom. Customers are far more likely to purchase if they know they will receive their order quickly, and they will likely leave more satisfied with the service speed they received, which will increase the chances of them returning later.

INVENTORY MANAGEMENT One of the most useful features of POS is that it allows businesses to streamline their inventory management by providing real-time business intelligence, which is increasingly important during busy periods. Businesses can view their best-selling products with ease, helping them prepare by knowing in advance what they need to stock up on ahead of the next sporting event. This can, in turn, help boost sales and customer satisfaction, as having a clear overview of stock means pubs and bars can ensure customers are not left disappointed due to a product being out of stock.

Say No To No Shows Guests not showing up to their booking is becoming a more common occurrence...

WELCOME BACK, HOSPITALITY Since partially reopening, the news from the sector is cautiously positive; most pubs and restaurants are busy – both bookings and spendper-head are up. There is, however, one problem that appears to be hurting pretty much every hospitality business. The issue is no-shows. People who book but don’t turn-up. This behaviour was never OK, but for businesses and their employees who have had such a tough 15 months, it’s a real kick in the teeth.

UP-SELLING OPPORTUNITIES A well-integrated POS system can help businesses up-sell to customers by offering selected deals based on items in their inventory, allowing them to make use of impulse-buying techniques, especially at a time when spirits are high. By offering food and beverage bundles, pre-match and post-match deals, business owners can capitalise on the increased sales opportunities, and the offerings can be altered throughout service in line with what is selling the best on a particular day.

ARTIFICIAL INTELLIGENCE New POS technologies, like app and QR code ordering, are also effective means for pubs and bars to introduce loyalty programmes, as they can promote spending and return custom through targeted offers. This enables businesses to grow and enrich their databases, developing a single-customer-view to truly understand them through insights, business intelligence and data visualisation. Having such highly informed customer data on file is invaluable for businesses looking to increase their revenue post-pandemic and it can be drawn upon even after the Euros have ended to help promote return custom. The Euros will undoubtably be one of the biggest sales drivers for pubs and bars since Christmas 2019, and the tournament marks an important milestone in the return to normality. Organisations in the sector should jump at the opportunity to maximise custom during this prime sales period. By utilising a well-integrated POS system and maximising customer data, they can engage and entice fans back to venues not just now, but after the Euros, too.

SECURE BOOKINGS WITH A DEPOSIT OR PRE-AUTHORISATION Some operators are understandably concerned that changing the ‘contract’ with guests is risky. Many things have changed over the last year: habits have been broken and guests will understand the need to secure their booking with pre-payment, a deposit, or a card-swipe.

ADACTUS OFFERS SECURED BOOKING Adactus can help hospitality businesses implement the right secured booking service for your guests – whether that is full or partial payment up front (deposit), or a card swipe to authorise a charge in the event of a no-show – there is a solution that will work best for your operation. And, unlike other providers, we don’t charge a per-transaction fee: your costs are the same every month. Give us a call! Scott Muncaster, Managing Director, Adactus Telephone: 01844 269090, Email: hello@adactus.co.uk or Web: www.adactus.co.uk

Archers Sweets Success With New Online Delivery Management System Leeds based Archers Sweets sells everything from traditional pick ‘n’ mix through to American candy, and has seen huge success since the opening of its first bricks-and-mortar shop in 2018. Owner, Natasha Archer, like many other business owners, found that the pandemic heavily impacted her business model, as when national lockdown hit, her delivery orders soared. Although delighted with the immediate jump in telephone order volume, Archer and her team started to become increasingly overwhelmed with delivery orders, leaving them little time to focus on the running of the shop. Archer needed to find a solution quickly that didn’t mean handing over her hard-earned profits in commission. That’s when she discovered leading POS platform, Foodhub. Joining Foodhub meant they had access to a world class EPOS system that would allow them to easily and effectively manage order volume. Instead of manually organising each customer order, the system allowed

them to fully digitise and streamline the process, affording staff less stress and more time to spend with customers in the shop.

monthly fixed cost, meaning our partners save significantly every month when compared to other rival platforms.”

24/7 support means help is always at hand should they require assistance with the system.

“As part of our EPOS offering, we provide a complete turn-key solution to get food delivery businesses online. Our clients receive their own e-commerce platform, order management system and access to thousands of Foodhub customers. It can really help businesses such as Archers Sweets evolve their e-commerce offering and allow them to be agile at a time when they need to most, alongside the cost saving benefits.”

Not only did Archer find that she was saving money and her team were less pressured, but the new system led to increased customer acquisition, as many local people appreciated being able to use the website to check the sweet treats available and then place an order ready to be picked up or delivered to the door. Natasha Archer, owner of Archers Sweets, said: “Signing up to Foodhub has massively helped the business. We’ve gained lots more customers since implementing the EPOS system and the staff are under much less pressure. Joining Foodhub is the best thing we ever did; it’s made our lives so much easier.” Ardian Mula, Foodhub’s CEO said: “We are delighted to have Archers Sweets onboard as one of our partners and thrilled at the level of success they have seen so far simply by using our order management system. In addition, Foodhub is the only major food ordering app that won’t charge a commission per order. Instead, our commission-free subscription model means they gain full access to our leading EPOS system for a

Foodhub is encouraging independent business owners to take advantage of the current appetite for e-commerce and delivery orders and sign up to the site. With Foodhub the full order value goes direct to the business as they do not charge a commission on orders. This is unique compared to other EPOS providers who charge up to 10% per transaction. Instead, Foodhub charge their partners a set monthly fee to trade with them, making for a much more stable and manageable cost. There are more than 20,000 takeaway & restaurant partners currently featured online at www.foodhub.co.uk and through the apps available for iOS and Android.

CLH Digital

Hospitality Technology

Issue 62

All-In-One Intranet Software from Oak Engage Working with some of the world’s biggest brands including Aldi, Five Guys and ITV, Oak Engage helps employers connect their workplace, engage their people and work better together through a mobile app and cloud-based platform. Oak Engage provides a range of internal communications tools that integrate seamlessly with office applications including SharePoint helping to improve productivity. Oak Engage are experts within the internal comms industry, a success that has been achieved by listening to their customers and developing applications that provide genuine value within the digital

Point of Sale Technology Designed for Hospitality ShinHeung Precision Co., LTD, (also called, SHC) is a leading corporation which provides the best quality precision machines. SHC was found in 1968 and have 16 affiliates in 11 countries. We have 25 offices and factories around the world with HQ and main factory located in South Korea. SHC maintains partnerships with Samsung, LG, Hyundai, Toyota and etc. with its own precision technologies accumulated over the years. SHC took over ECR business from Samsung in 2001, establishing SAM4S affiliate specialized in store automation products such as ECR, PC POS and Receipt printers, having its office in Seoul, Korea. We have human resources with knowledge of more than 30 years of experience in the store automation field. We now produce most sophisticated and diverse products to the world-wide market. Our store automation products

are extensively used in over 80 countries, having around 100 partners all over the world. Due to global pandemic, the demand for contactless product such as Kiosk for self-ordering & selfcheckout has increased rapidly. To correspond to the market’s demand, we have launched 15” and 21.5” Kiosk models for the market’s safety and businesses. Moreover, we plan on adding 32” Kiosk model in the 2Q of 2021. Since 2012, we have been attending retail technology related exhibitions such as EuroCIS, EuroShop, NRF, Computex, GITEX and etc. When we become a safer place for us to freely interact with each other, we would be more than happy to meet you in person and introduce our products. See the advert on the facing page for details.

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workspace. Oak’s intuitive suite of digital tools and expert support, allow businesses to stay connected with their employees. An all-inone solution that blends modern intranet practicality with the unique functionalities of an employee engagement app, Oak empowers employees to be the best that they can be. To arrange a demo or for more info, visit www.oak.com or contact them on info@oak.com.

It's Time For You To Get Budget Proof By Dan Brookman, CEO of Airship (www.airship.co.uk) and Toggle (www.usetoggle.com)

Now, I am an optimist. Those who know me, know that I have a passion for business and generally a positive outlook; especially around the hospitality sector that I’ve spent my working life in. My preset as a founder and entrepreneur is to push for business growth and to seek out opportunities, however there have been occasions over the last year when I shouldn’t have jumped as quickly as I did, consolidation and cost control would have been a better strategy. It’s a tough shout though when you’re pushing for growth. Budgeting though, enables control of costs and as long as you know the costs coming down the track, you can turn dials based on expected revenues. Right now the future remains uncertain but one thing we do know is there’s going to be an immediate boom for hospitality - we’ve seen it already in the volume of bookings and we’ve been incredibly lucky with sunny (if not chilly) trading. This boom might be followed by a lull, or further restrictions, or it might just all get back to normal. But whatever the future, the key now is to control

costs, maximise margins and make the most of this initial surge of customers. There’s going to be a deluge of new data and you are going to want to market to that data. Platforms such as Mailchimp charge based on the size of your lists, some platforms have additional broadcast charges alongside licenses; you succeed and then you pay more money for your success. Whereas Airship and Toggle are #BudgetProof. Any customer can sign-up and the price will be fixed for the length of their contract. This is no matter the size of your database (nor how it grows whilst we’re working together) or the amount of emails that you send. Or the revenue generated through Toggle. Or the amount of support that you use. Now’s the time to choose partners which won’t penalise you for your success. Where you won’t be charged based on volume, where you won’t be refused additional support when you need it. Choose one that wants you to succeed. Visit www.airship.co.uk and www.usetoggle.com

Hospitality Technology

Issue 62

CLH Digital

CaterCloud Enhances its FREE Offering - The Secret Ingredient to Menu Management Success and Compliance with Natasha’s Law costing system offers a wealth of enhanced functionality to help caterers gain significant efficiencies in their operations, to control costs and profits. CaterCloud helps businesses ensure food safety remains a key focus. With food labelling regulations set to change in October 2021, as a result of Natasha’s Law, all England-based businesses working in the food industry will be required to clearly label all foods for direct sale, produced and packed on their premises with a full list of ingredients detailing the full allergen profile. Designed to help businesses prepare for this upcoming regulation, CaterCloud provides sub-allergen information and tagging; QR Code menu scanning for live allergen and nutritional information, along with the ability to print Natasha’s Law compliant food labels. CaterCloud also offers customers access to a range of accredited training for allergen awareness and food safety in conjunction with Allergy Accreditation.

Manchester-based, e-f group has released the latest enhanced feature version of its FREE TO USE cloud-based, menu management platform, CaterCloud.

Shop Local The easy-to-use, next generation allergen, nutrition, menu planning and

CaterCloud’s innovative functionality also boasts many other benefits to enable easy to use menu and cost management for caterers across the hospitality, healthcare, education and retail sectors. The flexible menu planner, with a drag and drop feature, allows the user to instantly evaluate rotational menus, costs and nutritional values using the nutritional database with 1,000s of ingredients. All this combined allows your business to assess its performance using the interactive KPI dashboards. The loyalty programmes were the backbone of the global operators’ distribution strategy’, but their power is stripped out when the frequent business traveller is grounded. As the pandemic makes its presence felt, the global players have had to cut their staff and pull back on their marketing as they moved into cash-preservation mode, just as their franchisees desperately needed that distribution support. Hoteliers have been forced to turn to different sources for guests, including construction and key workers, but without the history of looking for solid, reliable sources of revenue, their success is patchy. At Magnuson Hotels, the group has years of experience in bringing in the guests that others have passed by, allowing owners to outperform the market during the pandemic. In 2020, Magnuson Hotels’ local business strategy outperformed the USA RevPAR average by 3X, and largely via a foundation of local business for each of its hotels.

The hotel sector has realised that global brands means global marketing and when the global market falls away, they do not have the people or the experience to bring guests in through the door from alternative markets.

Tom Magnuson, Magnuson Hotels’ CEO, said: “With international leisure and the largest corporates grounded, hoteliers are having to look local to fill beds. “Traditionally, the big, global operators have built their businesses around

Users of CaterCloud have special access to the e-foods’ Buyers’ Club and benefit from its substantial buying power. The Buyers’ Club is made up of a network of trusted accredited suppliers across the UK. Users can purchase food and non-food goods from these suppliers and expect to generate savings of between 5 to 10%. Paul Mizen, Chief Executive, e-f group said: “During the pandemic we haven’t rested on our laurels and we’ve been working hard behind the scenes internally and with existing clients to innovate and enhance the features of our Catercloud system. With the hospitality industry, set to explode again, we wanted to be ready to offer that sector especially, this enhanced FREE software which will most certainly help catering managers and chefs maximise efficiencies, streamline processes and save costs. We continue to be at the forefront of delivering the innovate features the industry needs. As we’ve previously stated this is our way of giving something back to the industry upon which our business was founded.” CaterCloud is without doubt the smartest, most intuitive platform available to caterers. For more information go to www.catercloud.com or www.e-foods.co.uk or see the advert on page 36. being able to fill hotels with the top-tier loyalty members, the road warriors who spend over 200 nights a year travelling. But that market does not exist at the moment and it is not clear when it is coming back.” ‘Our strategy always has been to secure 50% of your business base through local segments such as construction, government, transportation, security, medical. These segments always ravel 52 weeks a year, and will protect hotel owners though ups and downs.’ “What we have seen is that SMEs are sending their folks out on the road by car, and that the leisure traveller is also staying close to home, enjoying rediscovering what is around them. At Magnuson Hotels we have always looked for guests which others overlook and during the past year our local teams have been working with care providers and building firms, even monitoring development plans to see where demand will pop up. Where other companies have had to turn to the expensive OTAs, we’re proud to have been able to bring guests in without it costing the hotelier.” See the advert on the facing page for details, email info@magnusonhotels.com or visit www.magnusonhotelsworldwide.co.uk

CLH Digital

Hospitality Technology

Issue 62

Table Tap Offers Exceptional Customer Service and Social Distancing at Dusk Top nouvelle restaurant and lounge, Dusk, Brentwood, has installed Table Tap, an innovative solution to help customers and waiting staff communicate from leading telecommunications company, Brentwood Communications. With a single tap on a button, customers can inform staff that a table is ready to order, pay the bill, or simply call for the waiter’s attention without leaving their seat. Sharif Uddin, Co-Owner, Dusk, says: “We have a large alfresco dining area and were concerned there may be crowding in bar areas, with customers ordering drinks or wanting to pay a bill. Thankfully, we decided to trial Table Tap to see if it could help customers socially distance and enable us to deliver excellent customer service.” He continued: “Table Tap has been great, it’s helped us keep customers in their seats, which is ideal for social distancing. We run a very fast-paced dining environment with 28 tables, we pride ourselves on exceptional customer service and thanks to Table Tap,

we’re able to be on top of our game.” Table Tap runs over a radio frequency and transmits a signal from a button placed on a table, which connects to a watch on a waiter’s wrist and can be set-up in just five minutes. James Miller, MD, Brentwood Communications, adds: “The idea for Table Tap came about after we installed similar technology into fitting rooms for Nike stores across Europe, which allowed people to alert staff it they wanted to swap items. We knew we could adapt this technology for the hospitality sector, which would be vital as premises re-open, helping customers to remain seated, stick to social distancing rules and still experience quality customer service.” Table Tap is available for free trials, visit www.brentwoodradios.co.uk/tabletap.

GonnaOrder, The Online Ordering System That Delivers ROI Looking for a cost-effective, highly configurable food ordering and payment solution for your business? LOOK NO FURTHER! GonnaOrder is here to support businesses becoming truly independent, streamlining their processes and gaining back control of their business.

THE FUTURE OF ORDERING IS DIGITAL While online ordering and delivery were already gaining momentum before the coronavirus outbreak, the pandemic accelerated their adoption. Interactive QR menus, online table ordering, and online payments—all solutions offered by GonnaOrder—are about to become the new norm at the restaurant of the future.

TECH ON THE TABLE: QR MENU & ONLINE TABLE ORDERING Using GonnaOrder’s self-ordering system, table ordering and QR menu technology will help you boost your sales by increasing table turnover and operate in a more efficient manner. Ordering through QR menus empowers your customers to safely order and pre-order faster from anywhere (their table, home, office or on the road). This will result in higher profit margins and greater customer retention—with an end-to-end seamless dining experience.

BREAKING FREE FROM THIRD-PARTY DELIVERY PLATFORMS

Third-party delivery companies are causing alarm for many restaurant, bar and pub businesses with their increasingly high commission fees. GonnaOrder not only help you break loose from third parties by digitally controlling customer data and menus with 0% commissions, but also allows you to build customer loyalty with a rich set of features (such as special offers, giveaways, discount vouchers).

BENEFITS OF USING GONNAORDER • • • • • •

0% commission online ordering app for takeaway and delivery Dedicated Consumer Mobile App Improved table turnover with an easy-to-use table ordering system Branded native iOS and Android App Streamlined operations with automatic order printing More repeat customers with frictionless loyalty features REGISTER FOR FREE TODAY! Try it for Free today! Visit: www.gonnaorder.com or contact our sales team at sales@gonnaorder.com

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

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Anderson Zaks, an independent, UK-based multichannel Payment Gateway, together with leading EPOS provider SPARK EPoS, have launched a new mobile payment solution designed especially for the hospitality sector. With the UK lockdown now lifting, restaurant, pubs and cafes are preparing for a forecasted pent-up demand not seen since the ‘Roaring Twenties’ and post war boom. The new solution enables restaurants and cafes to extend their offerings with outdoor service options, including drive thru’s, mobile stores and pop-ups, as they welcome customers back within social distancing guidelines. The hospitality solution works on Android handheld devices and with wi-fi connectivity provides full order menu management, including kitchen printing and order and contactless pay at the table. Even if the wi-fi connection drops out in the middle of a field at a festival, the devices can still take transactions, which means no missed sales. The payment system is

integrated with stock control systems, so orders and payments can be easily reconciled with goods and produce sold for accurate stock management. Staff tips are also managed effectively, keeping staff happy. Iain High, CEO at Anderson Zaks commented; “The recent global disruption has been a difficult time for many businesses in the hospitality and retail sectors. However, experts, not just statisticians and economists, are forecasting a demand for travel, eating out and entertainment not seen since after the last two world wars”

For more information please visit:

www.andersonzaks.com

Hospitality Technology Less Work and Better Results? Your Guests Hold The Secret

There’s a growing trend amongst your guests, and society in general, that can go a long way to helping you manage your property easier and more successfully. You may have noticed more and more people managing their home life, work days, and holiday trips online via their smartphones or computers. They make notes, keep appointments, research, socialise, do their banking, and book travel. The advantages of this are all based around convenience, speed, and simplicity. It keeps all their information in one place, lets them perform actions quickly, and reduces the chance of losing information or recording something inaccurately. Have you ever thought “there’s got to be an easier way to run my property”? Small accommodation providers can achieve this same

sense of convenience and simplicity with hotel management software. Eliminating your need for physical notebooks or ledgers, manual data entry, and time-consuming admin, software makes running your property as easy as using an app on a smartphone - as so many of your guests do. There will always be a perception that technology is complex and difficult to understand, and only people with a background in tech can understand it. This is not the case at all. In fact some providers design their software for exactly your property type, to the point where you can get started within a day. To learn more about how you can run your property better and get time back in your day, check out Little Hotelier - a solution built specifically for small accommodations. For further details visit the website at www.littlehotelier.com/hotel-management-software

The New Agency Fighting for a Greener Future Launched this Spring, Warrior Agency is an agency doing things differently and delivering a UK first in green services to help transition organisations to a more sustainable future. Founded by Lizzie McManus, Warrior Agency, is an agency supporting the hospitality sector with the usual PR, social media, influencer, digital marketing, design and website services, as well as offering Green Audits and a Green Consultancy service. Lizzie explains: “Warrior’s Green Audit looks at all elements of your business, offering ways you can reduce costs and carbon emissions. We help you plan a steady transition to a more sustainable future, all on

your own terms and in manageable stages. Warrior will be there every step of the way including project creation and inception, employee engagement, reviews, completion, accreditation, and public relations to share your positive news.” The Green House Hotel in Bournemouth was Warrior’s first client for the Green Audit, Olivia O’Sullivan, General Manager, commented: “We’d been searching for this service for several months, and couldn’t find it anywhere, so we were delighted when Warrior Agency launched and offered exactly what we had been looking for. Although The Green House Hotel is well-known for its green credentials, and has been voted the UK’s best eco-boutique hotel a number of times, it’s important to us that we don’t rest on our laurels, and we work hard to remain in that top spot.” To find out more about Warrior’s services visit www.warrioragency.co.uk or email hello@warrioragency.co.uk

INTRODUCING

A bespoke service that helps your establishment reduce its: • Energy • Water • Waste • Carbon footprint A specialist in PR and Social Media for hospitality, Warrior Agency also promotes your positive changes to your audience.

www.warrioragency.co.uk

Issue 62

CLH Digital

Outdoor Spaces

Issue 62

Incorporating BBQ in your Menu

by Chef Nicolas Fagundes, S.Pellegrino Young Chef winner and Sous Chef at Pichet, Dublin

In the summer months incorporating more BBQ into your menu showcases your versatility, seasonality of the summer months and connects you with your customer who most likely have BBQ on their minds. It is important to remember than diners visit restaurants and are inspired to replicate experiences at home so take it up a notch and inspire them!

tional and safety session for your staff. Another BBQ option you may not have considered is a collaboration, who is really known for BBQ in your local area? Is there a great new food truck or chef who can guest dishes on your menu or work with you to collaborate on a few dishes? Not only has Lockdown given budding chefs the time to pursue interests like this and you can offer them a wonderful opportunity, space and experience in your restaurant but they can also bring in new customers who may not have considered you previously. When you cook with charcoal the flavours are always going to be much better than gas. Why? Quite simply the smoky flavour that you get from the fat dripping into the charcoal and then smoking the meat is divine and just does not happen when cooking with gas. Personally I love using charcoal because of the ritual of burning your charcoal and I feel a lot more passionate about the food I am preparing when I am cooking with charcoal over gas. If your kitchen or restaurant dining areas do not support charcoal and you want something really handy where you just have to press a button and in 5 minutes your grill it at 300 degrees a gas BBQ will do the job and it will taste good, but for me, it’s just not the same.

There are several ways to offer BBQ to your diners from increasing chargrilled items in your current kitchen repertoire, bringing in specialist equipment to your kitchen (if you have space!) or, if your outdoor space allows, adding a BBQ gives you benefit of a dedicated chef and that wonderful smell that can draw people in from the street and certainly gives an advantage from your competition next door!

If you opt for coal the most important step is to always look for good coal. I can’t stress enough, before you look into what you’re going to cook, look for the best coal. There is a lot of bad coal available which is full of toxins and they don’t provide the best flavour as good quality dry coal that is sustainable and comes from a trustful source.

Another options is tabletop BBQs popular in Korean restaurants. The concept is a tried and tested winner, but please do ensure a full opera-

My personal technique is to always let my charcoal burn for at least 45 minutes before I put anything to cook. I like to burn all the dark black

charcoal before I start to get rid off all the toxins and this makes it easier to control the temperature. Once you have your temperature under control you can start cooking. When it comes to cooking you can literally cook anything on your BBQ it’s just a matter of trying and tying it in to the common flavours and themes and flair of your restaurant that your customers are familiar with. Interview kindly shared by Fine Dining Lovers (www.finedininglovers.com)

Indigo Awnings - Commercial Grade Shading Products At Indigo Awnings, the UK’s market leader in external shading, we offer we offer commercial grade shading products and provide expert advice with unrivalled customer and after-sales service. With today’s trend in alfresco socialising and dining, we can offer you made to measure shading that will enhance the beauty, and accessibility, of your business. Custom branded products by Indigo Awnings provide efficient weather protection, create extra outdoor space, and drive revenue by making it easier for customers to find your business. We have a wide range of commercial grade retractable awnings, giant parasols and fixed roof structures that will enhance any outdoor area and thus the comfort of your guests.

Crafted from the highest-quality materials, all our products are fully customisable and built to your required specification. Frames can be powder coated in a range of RAL colours, with a huge selection of fabric shades and patterns to choose from, all of which can be printed with your branding. With the addition of quality infra-red heating and LED lighting you can create a whole new dining experience for customers to enjoy all year round, consequently, a healthy return on investment – simply creating “money from fresh air”, regardless of the weather! Backed up by a national capability and support network, all installations are completed by our highly experienced fitting teams, ensuring continuity with only one point of contact for our customers to have the best experience possible. Contact our friendly Indigo Awnings team on 01352 740164 or at www.indigoawnings.co.uk

Outdoor Events to Reengage Customers

Written by Rebecca Brennan-Brown

With the opening day for pubs here, holding an outdoor function creates an incentive for customers to attend and spend. Having outside space is an enormous advantage right now, as we know the infection rates significantly reduce outside. So how can you safely use your outdoor space for social events over the next few months?

change to play again.

BEER FESTIVALS

BINGO

Providing you have the right contacts to obtain traders, a beer festival is a great way to draw in customers. The weather need not be an issue; gazebos will solve that problem. A socially distanced beer festival will look different from usual, a reoccurring theme across all areas of hospitality. Consider asking customers to order from their tables rather than queuing for a drink to manage social distancing.

MUSIC It’s been months since anyone has seen music live. Many people are absolutely gutted that all of their festivals, gigs and open nights have been cancelled or rescheduled. Creating a mini socially distanced festival using your outdoor space could be a great way to entice music fans. Plus, it’s been so long since musicians have had any live jobs, they’ll jump at the

OUTDOOR FILM NIGHTS Projector screens, blankets, warm drinks and food. Doesn’t that sound cosy? An abundance of outdoor cinemas are opening, but some people are concerned about being in such large groups of people. Smaller films nights will make those people feel more comfortable. The equipment is easy to come by, so tells guests to bring blankets, and make sure you have the hot chocolates ready. Bingo is no longer just for pensioners. Since lockdown began, we’ve seen all ages suddenly take up bingo. With the addition of drag queen callers and attractive prizes, bingo can be an entertaining event. Again, the equipment isn’t difficult to come by; there are many callers online. Plus, as this is an activity which takes place seated, it’s easier to keep people apart.

SILENT DISCO Clubs and bars will be closed for some time, so why not bring a safe version of this to your outdoor space? If you can find a suitable way of sectioning off your space so customers can be socially distanced, this is a great option. Silent disco kits are easy to come by and can be hired for a small cost.

WEDDINGS Many couples have cancelled weddings due to COVID, and are therefor getting married with fewer family and friends around. It isn’t currently legal

to get married outside in the UK, but you can offer your outside space as a place to celebrate a couple’s wedding with their family and friends safely.

FOODFEST Again focussing on the elements people have lacked over the past few months, many are craving restaurant meals. With smart but straightforward technology such as QR codes, ordering food from a variety of different vendors while remaining safe is easy. Consider theming your food fest to a particular cuisine, maybe you have an Asian food-themed day and invite street food vendors from your local area. Owners and managers have the difficult task of managing alcohol intake, knowing that social distancing and safety measures are likely to slip as people have more to drink. Tokens or limits should be considered, with managers using their discretion on safe contact. With all of these suggestions, it’s paramount that the marketing of such events is right. The hospitality industry has a huge challenge ahead to shift the attitudes of customers, as many people will still be concerned about safety. By addressing those concerns from the forefront, we can make customers feel comfortable in the knowledge that social distancing has been adhered to, and their safety is the paramount concern.

For more information, pase contact Rebecca Brennan-Brown LTD Website: www.byrbb.com Instagram: https://www.instagram.com/byrebeccabrennanbrown

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Enhance Your Customers' Experience with Ambimedia range of outdoor high-brightness, weatherproof TV’s which allow customers to watch TV even in bright sunlight, whilst also extending WIFI networks and installing outdoor sound systems to enhance the outdoor areas in anticipation of the summer season and upcoming sports events. In addition to this, we also provide hand sanitizer stations with a built in advertising display, allowing venues to inform, advertise and promote to a captive audience whilst keeping your staff and customers safe.

Ambimedia Ltd provide audiovisual solutions for a range of environments such as retail, leisure, education, corporate and hospitality venues. We provide a whole range of services from specification and design to installation and maintenance and we have our own, award winning digital signage and background music platforms. We are experts in digital signage and work closely with our clients to create a customer experience which exceeds their expectations, whilst offering a cost effective, user friendly service. In recent months, we have helped many businesses adapt to the changing requirements of the new regulations imposed due to the COVID-19 pandemic. We have a

Call us today to arrange a survey with one our technical experts and let us help you transform you venue. T: 01246 906958 E: info@ambimedia.org W: www.ambimedia.org

CambridgeStyle Canopies

CambridgeStyle Canopies have an enviable reputation in the hospitality sector for providing shade and shelter solutions for pubs, hotels and restaurants across the UK. We specialise in offering the right covering solutions to maximise your useable outdoor space with our range of made-to-measure aluminium outdoor canopy systems. Our product range includes:

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

• Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • Solisysteme Bio Climatic Pergolas with the latest Somfy

technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again! Emails office@cambridgestyle.org or visit www.cambridgestylecanopies.co.uk

Our product range includes:

• Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • SoliSySteme Bio Climatic Pergolas with the latest Somfy technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems

Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again!

CambridgeStyle Canopies Ltd 01353 699009 | office@cambridgestyle.org | www.cambridgestylecanopies.co.uk “WE’VE GOT IT COVERED - NOBODY DOES IT BETTER”

Previous Clients Include:

Outdoor Spaces

Environmentally Sustainable, Ecodek Solid Decking Boards With the increase in development of outdoor hospitality areas looking set to stay, more restaurants and bars than ever have been reviewing ways for customers to safely enjoy dining and drinking experiences out of doors, using environmentally sustainable, Ecodek solid decking boards. Whilst many hospitality premises have been closed during lockdown, and others open for the sale of take-away orders only, businesses have been using the period to research, consider and install suitable outdoor dining solutions that can accommodate premises’ customer capacity as regulations change and warmer months approach. With its solid composition - intended to prevent water and moisture from rotting the decking from within Ecodek is a long-lasting, ecologically sustainable solution that offers increased resistance to impact damage. Its

solid structure gives it greater noise absorption properties, so it’s quieter underfoot; helping to reduce noise levels in dining environments. Safer and more hardwearing than a wooden outdoor floor surface, Ecodek is a sustainable and effective alternative to hollow boards. It is simple to install, manufactured in the UK and supported with a 25-year guarantee. Split and rot resistant, this hardwearing decking solution is ideally suited to commercial purposes and can be relied upon for customer comfort and safety in both wet and dry conditions. For further information about the Ecodek composite decking solution, including design ideas, environmental credentials, and recommended installation partners, visit www.ecodek.co.uk or speak to a product specialist on 01978 667840.

Bring In Much Needed Revenue with an Outdoor Menu This Summer

With pub gardens and outdoor seating due to open from 12th April, having an outdoor menu offering will provide a much needed revenue boost for hospitality venues across the UK. We have a wide range of products that will help you create the perfect outdoor kitchen, in any outside space. With the 'super deduction' tax allowance introduced in the 2021 budget, businesses can also reduce their tax bill by 25p for every £1 spent on new equipment purchases, so return on investment can be gained even faster! Crown Verity Professional Barbecues offer a high quality, adaptable cooking solution, with a wide range of add-on accessories for a varied menu. From the compact MCB30 to the MCB72 'King

of the Grill', there is a model for every operator.

Simply Stainless Tabling works alongside Crown Verity to create the perfect outdoor kitchen. Working with our fabrications division we can also offer you a bespoke stainless steel solution for any requirement. Hygiene and safety is still a huge consideration, our Mobile Hand Wash Station & Sanitiser Unit help you to provide hygiene facilities outside for all customers and staff to keep safe. R H Hall offer the full package... From site visit, design and quotation - to supply of the perfect outdoor kitchen!!! Contact our knowledgeable sales team on 01296 663400 or sales@rhhall.com to help you choose the perfect equipment for any operation!

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Café Culture - Pavement Profit and public houses.

We design and manufacturer our own windbreaks and use the best materials available. For anyone looking long term that saves you money as you won’t be replacing cheap internet imports next season. It’s one area where it doesn’t pay to buy budget as the continual bumps and scrapes outdoor goods receive combined with the harsh British climate really needs something tough enough for the job. We also supply Markilux awning which are some of the best made in the industry and Uhlmann parasols another top rated German brand. We are an independent supplier serving the outdoor restaurant trade with supplies for outdoor seating areas. We have some large clients including Gondola group along with many smaller cafe bars, restaurants

Bespoke goods are also a speciality with custom made menu holders, waiter stations and planters all to you requirement. If we can help you do drop a line to sales@cafeculture.biz

Cantilever Bars

Cantilever designs, manufactures and installs bars for the hospitality industry - and we have been doing so since the early 1990’s. We offer a complete service in bar design that includes operational planning, project management and installation.

Alongside so many of our clients, we found last year a challenge and we are pleased to be working again on many new and varied projects. It is great to share the growing confidence of our customers and be part of shaping the future of hospitality as we move out of lockdown. Reflecting the changing times our office has moved to Stonehouse, Gloucestershire and our team of designers are part of the new wave of flexible working arrangements and are geographically spread from Belfast to Bavaria. The majority of our current projects are UK based, but we have projects running in Paris, Italy and the USA. Our team is friendly, professional and dedicated – we can develop and undertake the full build of your

project or we can work with your design and build team and deliver the operational workings of the bar. We hope that 2021 is a successful year for everyone in this business of ours. If you have a project in mind, we love to chat about bars so give us a call. Tel: 01453732040 Email: info@cantileverbars.co.uk Website: www.cantileverbars.com

Outdoor Spaces The Cinders ‘Classic’ Barbecue The Cinders ‘Classic’ barbecue has exceeded customers’ expectations for decades, due to its unique, patented design. It easily cooks 1000 burgers in one session but being a true workhorse is not its only selling point. Robust, reliable and low-maintenance are just three adjectives to describe a barbecue whose repair costs are typically non-existent over long periods, generating a healthy ROI for many years. The Cinders ‘Classic’ comes as a sixfoot long double grill (TG160), or a halfsized single grill (SG80), with both running on LPG and offering incredible food output for the price of the energy used. The user-friendly grills are easy-tolight and powerful, getting up to tempera-

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ture in around five minutes, to quickly feed a queue or facilitate an impromptu pop-up barbecue if great weather arrives. Cinders’ production values are impressive - not only offering a warranty for commercial use, unlike cheap imported barbecues, but also built to ISO 9001:2015 standards. The barbecues have internal self-cleaning too, removing the odious chore of post-barbecue clean-down. The grill merely needs to be left running for a few minutes to burn off residue, which is then brushed away or ejected. Once cool, the Classic can be folded down and easily stored away. Discover more at www.cindersbarbecues.co.uk or call 01524 262900.

Sunshade Services Specialist Bespoke Outdoor Structures Sunshade Services specialise in the design, manufacture & installation of outdoor structures directly aimed at the hospitality sector. There are many things to consider when deciding which type of structure may best suit your needs including appearance, materials, safety, coverage required, planning issues and cost to name but a few. Having a totally flexible approach allows us to offer what we feel is the best all round solution to suit your individual needs. Every structure designed by us can be individually tailored to suit your requirements but allows us to meet any design requirements or site restrictions that may be placed upon.

Many of our structures can also be expanded upon in a modular fashion to allow further or extended coverage of large or awkward shaped areas allowing you to limit your capital expenditure as required. Please either call us on either of the numbers below or email your enquiry to info@sunshadeservices.co.uk & one of our sales team will get back to you as soon as they are free Contact us for your free no obligation quotation & start saving now. T: 01782 398848 / 07807 063734 e: info@sunshadeservices.co.uk

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

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Cleaning, Hygiene and Infection Control

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New Campaign Dedicated To Ensuring Hand Sanitiser Practices Measure Up Skin health and hygiene specialist, GOJO Industries-Europe Ltd, has launched a ‘Hand Sanitiser Integrity’ campaign to help businesses sustain safe and effective hand hygiene practice. When hand sanitiser demand outpaced supply during the pandemic, many turned to dispensers and bottles that could be refilled from large sanitiser containers. According to a recent study 70% of businesses sometimes refill hand sanitiser system cartridges, and 60% of these plan to continue those practices when supply chains return to normal, post-COVID. However, they may not be the safest or most effective solution – and can actually pose a risk to public health. These ‘open refill’ dispensers are typically serviced by pouring product into them and are usually ‘topped-off’ from gallons or drums of sanitiser that are not equipped with pumps for individual, portion controlled product usage. Problems associated with this system include branded hand sanitiser products being refilled with other formulas, products mixing into unknown chemical combinations, inadvertent contamination or degradation, and product tampering. All of which can mean an uncompliant and potentially harmful end product. Furthermore, mixing hand sanitisers can result in a poor user experience, producing a watery or sticky product, and can also cause skin irritation , which can all contribute towards lower levels

of compliance. The wrong product could also jam the pump, rendering the dispenser unusable. To ensure hand sanitiser safety measures up, the integrity campaign recommends buyers should: • opt for products that meet key standards, including EN 14476 and EN 12791 • ensure the product is dermatologically tested • check that refills are sealed to prevent contamination. Smart, safe, and sustainable, PURELL® SANITARY SEALED™ refills simply snap into place on site. Since they are sealed at the point of manufacture, the product inside is protected from contamination. Dermatologically tested, PURELL’s scientifically advanced formulation has been proven to maintain skin health, whilst killing 99.99% of the most common germs that may be harmful. It has also passed key norm EN14476 in just 30 seconds . PURELL remains the market leader, thanks to its focus on formulation without compromise. For more information, call +44 (0)1908 588444, email CustomerExperience@GOJO.com or visit www.GOJO.com

Innovative Antibacterial Touchpoint Cover Hospitality Sector Getting Back In The Flow That's Helping Business Reopen Safely! Genesis Biosciences Calling On Businesses To Check Their Drains After Lockdown Global Hygiene company Veraco has become leading innovators in hygiene solutions for frequently touched surfaces like doors, hand rails and touch screens. Their Safe Pad™ range of antimicrobial touchpoint covers are trusted across sectors by the likes of Deutsche Bank, CBRE, Muller, COS, Unilever, Canary Wharf Group, Premierships clubs such as Wolverhampton Wanderers FC and many others. As hospitality and retail are reopening, they have launched the Veraco Clear Range™. They are designed for premium settings where it is important to integrate with the interior design but where hygiene safety is still critical. Veraco products contain a ‘Silver Ion’ technology that attacks harmful bacteria and viruses. The technology kills bacteria by reducing microbial growth up to 99.99 %. It breaks down the biological makeup and prevents its ability to reproduce, multiply and form bio-films.

Antimicrobial silver technology is not new and has been used in hospitals and critical care for a long time. The products work continuously on touch so they provide an important backup to other measures like cleaning and hand hygiene. George Strong from Veraco said “It is really important that we listen to the market and respond to what they tell us. Hygiene safety is critical everywhere but for businesses where the design experience is also critical, that shouldn’t have to be compromised. Our clear range is a perfect solution for restaurants, bars and hotels ” www.veraco.co.uk info@veraco.co.uk 020 8167 2854 See the advert on the facing page for further details.

With hotels, restaurants and cafés closed to the public for months, many commercial kitchens have been left idle and unused and so too have the properties’ drainage systems. As venues begin to reopen, business owners will need to ensure their premises continue to meet all regulations and hygiene requirements which includes maintaining clear drains.

For pubs, restaurants and all other businesses with commercial kitchens there are strict regulations in place for how waste products must be disposed of, in particular fats, oils and grease (FOG). This is to prevent them from reaching water systems and contributing to the increasing fatberg problem as well as blocked pipes, bad odours and potentially flooding. While grease traps are designed to stop FOG from entering the drainage system, regular maintenance to keep them operating efficiently and with minimal odours is essential. With kitchens dormant for some time, and grease traps left untouched, there is a

chance fatty deposits from prelockdown may have caused blockages which inevitably will require chemical or mechanical treatment.

Genesis Biosciences, which specialises in creating probiotic cleaning solutions, has developed a compact and effective system for easily maintaining drainage systems and grease traps. GD Ultra is a simple to use dispenser system which automatically distributes a daily dose of powerful beneficial bacteria that work to break down FOG. The dispenser can easily be plumbed in to the pipe to feed the probiotics in to the system. One 310ml GD Ultra cartridge will last for three months so once installed, it eliminates the need for manual dosing 'and can ultimately reduce waste disposal costs for those in the hospitality industry. To find out more about Genesis Biosciences’ grease traps and drain maintenance range, visit www.evogenprofessional.com

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Groundbreaking Health Technology Products Support Hospitality Reopening International, said: “We are looking forward to bringing our health technology to the UK. The announcement from the team at Fujita Health University in Japan further demonstrates that ozone sterilisation technology is a viable alternative to the use of chemicals for disinfection.”

A UK business partnership is bringing health technology to the hospitality industry to support businesses as the easing of lockdown restrictions begin. Scientists from Fujita Health University in Japan have confirmed that low concentrations of ozone gas can be used to neutralise coronavirus particles without causing harm to humans. According to the university research, low-level ozone gas in concentrations of 0.05 to 1.0 parts per million (ppm) could be key to neutralising the spread of coronavirus in healthcare settings such as examination rooms and waiting areas. It also provides hospitality businesses with an alternative method to sterilise the air and surfaces in their premises and delivery vehicles without the use of chemicals. Medklinn International, the health technology company that has pioneered research and development into negative ionisation and ozone in the sterilisation process, already provides air and surface sterilisation solutions in ASIA, the USA, Canada, Australia and Germany. Now the business is set to launch in the UK. Daniel Lu, chief technology and innovation officer of Medklinn

Jasun Envirocare Despite the lockdown Jasun has continued to expand its Air and Water hygiene division within the hospitality sector. Post lockdown Jasun has found that its multi-disciplined approach to air and water hygiene combined with the fact that as a filter manufacturer has allowed it to respond positively to client requests whilst others are struggling to meet deadlines and site requirements. Based in Waterlooville, Hampshire Jasun’s service division is able to provide support nationally with engineers covering the whole country. Where clients also require dire damper testing, which is a legal requirement, they are able to combine this with the other services and reduce overall costs. Jasun is working with some of the UK’s largest chains as well as offering its bespoke service to smaller operations, and even individual sole proprietor sites.

Steve Jones, Brand Manager Medklinn UK, said: “We’re really excited to be launching Medklinn UK. Our products are already used by some of the leading global brands in the hospitality industry, including Hyatt, Mandarin Oriental and Singapore’s Changi Airport. We believe that they will be particularly useful as we make steps towards easing restrictions and reopening the UK following the lockdowns over the past 12 months.” In addition to the latest breakthrough in neutralising coronavirus particles, Medklinn products are also proven to be effective in: • Killing 99.9% of harmful microorganisms such as viruses and bacteria, mould and fungi by destroying their RNA and DNA structure • Eliminating volatile organic compounds (VOCs), including those with adverse health effects • Neutralising allergenic organic compounds such as pet dander and the protein

During the lockdown we saw an interesting mix of business seeing hospitality work drop but at the same time we saw a massive increase in demand for air filters, which we make for all sectors including healthcare. Our broad spread of segments allowed us to offer stability to our existing clients and bring stability to new ones, many of whom have seen their service providers go out of business during lockdown. Call 02392 644700 or email service@jfilters.com

in the faeces of dust mites, which are often the cause of allergies Medklinn UK will offer a range of air and surface sterilisers designed for business use including: • Permanent units for spaces up to 1,000 sq ft such as hotel guest rooms, washrooms, offices and classrooms • Permanent units for large spaces of 3,000 sq ft or more such as hotel corridors, washrooms, restaurants, halls, offices, exhibition centres, supermarkets, food processing and manufacturing plants • Portable units for ad hoc treatments of indoor odours recommended for hotel guest rooms, restaurants and facilities management It will also offer ozone water systems (for washrooms, industrial kitchens, food processing factories) and integrated sterilisation systems (for public washrooms, food processing and F&B outlets and supermarkets). The consumer range from Medklinn will feature two products - one suitable for the home and travel and one for use in vehicles. For further information about Medklinn UK please visit uk.medklinn.com or contact medklinn@tunnelight.net.

Helping Hotels and Restaurants to Bounce Back Aspenprint, a leading design and print agency for the hospitality industry have been busy helping hotels, restaurants, pubs, cafes, bars and food outlets to reopen ready for a busy summer ahead, with many Brits opting for staycations within the UK. After a hectic 2020 providing clients with essential social distancing products such as protective screens, branded face masks and specialist wipeable menu material which can even go in the dishwasher, it’s looking like an exciting start to summer 2021. Popular items so far include giant branded deckchairs (perfect for social media snaps!), revamped interior and exterior signage, newly developed menu designs on a range of paper stocks and scores of branded greaseproof paper. Managing Director, Ian Shenton, comments; "We are

proud to expand our wide range of outdoor solutions to include branded parasols, cafe barriers, swing boards, PVC banners in a variety of sizes, as well as giant and normal sized branded deckchairs to ensure customers have the very best outdoor dining experience. We have also launched our new antibacterial laminate which is proven to kill 99.9% of germs which touch its surface and has been tested according to ISO21702 and ISO22 standards. This protective antibacterial coating can be added to menus, brochures, flyers, posters and more and has been really popular in helping our clients to re-open and stay safe. We’re really looking forward to a busy summer helping our clients to re-open." Follow Aspenprint on social media to stay updated with the latest product offerings. Contact Aspenprint for all your signage, design and print needs on 01202 717418 or visit www.aspenprint.com or see the advert on page 7.

Technology proven to kill viruses and bacteria including Covid 19 at prices that don’t damage your profits

Versa Air+Surface Sterilizer Effective against

Bacteria & viruses

VOCs & toxic gases

Bad smells

Cross infections

Allergens

Mould

Cost effective solutions for spaces 250sq ft - 3000sq ft and vehicles

www.uk.medklinn.com

Distributed by Tunnelight, Telford, UK | medklinn@tunnelight.net

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Cleaning, Hygiene & Infection Control Evaness 100% Biodegradable Consumables Range Consumable Supplies brand EVANESS is the only full range of biodegradable products for the catering industry, from various sizes and strengths of bin liners, to clingfilm and food/freezer bags. EVANESS is a derivative from the word ‘Evanesce” meaning to vanish and the technology used in the biodegradable range is scientifically proven to degrade the material if it gets into the open environment and then facilitate the secondary process of biodegradation, without causing micro-plastics.

brought about many concerns over how to store and handle a range of items, which were handled by many a person to avoid the transfer of viruses and bacteria. Consumable Supplies created a Grip Seal bag which incorporates an advanced British technology D2P by Symphony Environmental, which provides protection to the surface of the Grip Seal bag against microorganisms or viruses for the lifetime of the bag and offers a 99.9% Anti-Viral reduction after 1 hour of contact.

New recent additions to the product range include compostable bin liners which are manufactured to EN13432 certification for home and industrial composting, and the UK’s first ANTI-VIRAL Grip Seal bag, which although are nonbiodegradable are specifically designed to combat the transmission of viruses and bacteria.

Although the bag can be used for the storage and handling of any items you wish to protect, as the product is Food-Safe, it also offers its use to storing food. The initial bag size offered is 150mm x 200mm, so useful for smaller items and can form part of your existing health and hygiene protection routine.

The pandemic

Consumable Supplies strives to offer unique quality environmentally friendlier products at reasonable prices with a great no-quibble customer service. Free delivery on any order. See the advert opposite or visit www.consumablesupplies.co.uk

SanOZone Cleans Indoor Spaces of All Sizes for Covid Safety Ozone sanitising is the most effective way to deep clean residential environments of all sizes and it is easier, quicker, and more cost-effective than manual cleaning or fogging. Once in position, an easyto-use key-pad enables the operator to set the optimal ozone concentration for the size of the room. The system then automatically converts the ambient air into ozone that fills the room, sanitising floors,

walls, ceilings, surfaces and equipment. The complete sanitisation of an average sized room will take approximately two hours. This includes the production of ozone, maintaining the required concentration for total cleaning and then returning the room to its usual habitation state. SanOZone is one of the most versatile and efficient sanitisation systems available to healthcare, commercial property owners and facilities management companies. It offers many benefits over manual cleaning and we believe that it is three times quicker and more efficient than alternatives like fogging. See the advert below for details.

Why choose SANOZONE? ■ SanOzone generates Ozone and completes a deep and accurate sanitation cycle ■ Ozone sanitisation is cheaper and faster than alternatives like fogging ■ Swiftly cleans and sanitises rooms of all sizes, removing harmful microorganisms ■ Reaches every corner of location, acting more rapidly than other disinfecting agents ■ Machine generates ozone from the air, which decomposes to oxygen after use

SANOZONE CLEANS INDOOR SPACES OF ALL SIZES FOR COVID SAFETY THE MAIN BENEFITS OF SANOZONE ARE: • Highly efficient in the fight against Covid viruses • Effective against the majority of microorganisms tested • Requires only low volumes of ozone to kill bacteria, fungus, parasites and viruses • A standalone system that eliminates the need for chemical substances • More cost-effective than traditional cleaning operations or materials • Automatic cleaning cycle; easy to move from room to room SanOZone units are fully mobile, easy to programme for hourly or daily cleaning and have acoustic and visual warning indicators for safe operation. As it creates its own ozone, no chemicals or additional cleaning products are required. There are no ongoing costs.

SanOZone Easybox systems are available from Barbel now, with prices starting from £1,750 ex VAT for the Easybox 5

For more information, contact Barbel on 01629 705110, email info@barbel.net or visit the website at www.barbel.net

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Enhance the Perception of Clean with a Venue That Smells Great Now that the hospitality industry is coming out of lockdown, restaurant and pub managers need to ensure that premises are not only clean and safe, but also restore confidence for returning staff and diners. First impressions count, and can begin before people even see if a venue is clean. The sense of smell is the strongest of the five senses and one of the body’s front-line defence mechanisms, designed to set off alarm bells if a foul smell is detected. According to research, 75% of all emotions generated each day are due to smell, and we are therefore 100 times more likely to remember something we smell over anything we hear, see, or touch. A bad smell is a warning of a bad experience to come.

WASHROOM FOCUS In all premises, to feel safe, consumers need to see – and smell – that the washroom is immaculately clean, but poor plumbing or maintenance, or an inadequate cleaning regime can lead to unfortunate odours which are unlikely to receive 5-star reviews. However, in urinals it is the actual minute-byminute usage that can cause the biggest problem.

“We’ve been solving the most common hygiene issue in urinals for years, as randomly splashed urine causes a headache for cleaners, plus a bad smell and a reduction in hygiene standards. “But there’s something even more important at this unprecedented time. According to The World Health Organisation (WHO), Coronavirus can spread in an infected person's urine. This is called ‘viral shedding’, which means that if traces of contaminated urine become aerosolised and inhaled while using a urinal, the disease can infect others in the washroom1. That’s why P-Wave recently delivered a new angle on splash prevention, coupled with a major step forward in urinal deodorising technology with the launch of a new highly fragranced urinal screen.” To ensure washroom cleanliness and hygiene it is worth installing bio-enzymatic cleaning solutions in cisterns. They release billions of beneficial bacterial to consume bio-materials that cause odours, keeping the bowl clean, blue and fresh, while also reducing water consumption by displacing water that would normally be present. Toilet bowls should not be overlooked, and there are passive highly fragranced solutions which can be clipped over the outside of the toilet rim (under the seat) or hung anywhere.

PASSIVE AND ACTIVE AIR FRESHENERS Passive air fresheners are ideal for smaller areas where consistent fragrancing is important. From simple, highly fragranced units for installation in bins, the back of doors, under a desks or in washrooms, to more powerful units which can be placed near a door or any space with good air flow, the openair design ensures maximum surface area exposure for effective and efficient fragrance release.

Active air fresheners replace aerosols and are better for the environment. Systems are available to freshen small, medium and large spaces. Discrete wall or ceiling mounted systems can comprehensively freshen up to 16m3, and feature an intelligent fan which powers down when the lights go off to conserve the battery. For use in toilet cubicles, lifts, gyms and spas or even on a desk in an office, another motion-actvated solution delivers more targeted, clean and efficient air freshening in small spaces exactly when and where it’s needed, reducing fragrance overload, nasal fatigue, and aerosol residue. Also available are powerful, yet silent active fresheners which feature advanced micro-diffusion technology. Delivering coverage from 200m3 to 1200m3, one option features bluetooth control and advanced programming via smartphone or tablet, while the largest, features fully adjustable start/stop, diffusion and stand-by intervals as well as a weekend on/off function. “When specifying air freshening solutions, restaurant and pub managers also have the environment on mind and only choose and install products and consumables that are 100% recyclable,” says Mark. “As restaurants and pubs reopen, there’s no doubt that first impressions are hugely important and restore confidence. Owners and managers need to do all they can to ensure that staff and guests trust that premises are hygienic, safe and clean. Now is the time to address cleaning and maintenance issues, but also to ensure that premises smell clean and have a pleasant and inviting ambience.” For further information visit www.p-wave.co.uk 1 https://www.who.int/docs/default-source/coronaviruse/who-china-joint-mission-on-covid-19-final-report.pdf

Sundeala SD Safety Screens and Sundeala Safe Push Door Plates Sundeala have been manufacturing in the UK since 1898 and we are now proud to offer a wide range of products to help you create physical partitions and keep environments hygienic and safe. Our Sundeala FR Safe Push Door Plates are 100% coronavirus free in 5 minutes and are designed to be attached to doors with no-screw fixings making them easy to remove after use. Safe Push Door Plates require no cleaning and are fantastic for reducing the spread of viruses from high touch door surfaces. Available in 7 subtle shades, we can create bespoke sizes to fit any door and supply each pack of Door Plates with adhesive tabs to ensure easy installation. Our Sundeala SD Safety Screen is an environmentally friendly safety screen, perfect for encouraging social distancing in high foot fall environments to help prevent viral spread via droplets or aerosolisation. Sundeala SD Safety Screens are made from 100% recycled paper fibres and are highly porous as well as being extremely durable and robust. They are a practical, environmentally friendly way to assist with social distancing and

can be pinned with informational and/or decorative posters, signs and paper. Many products in our Covid Compliance range including Safe Push Door Panels and SD Safety Screens are made using our Sundeala FR Board. After undergoing ISO 17025 compliant laboratory testing we are delighted to reveal that our Sundeala FR Board (used extensively in circulation spaces, corridors and other high-footfall areas) is shown to be 100% safe from viral transmission from contact with the surface and 100% coronavirus free throughout after 5 minutes of infection, making it completely safe to touch, cut, sand and recycle. Sundeala FR Board is manufactured in the UK from UK waste materials. Sundeala notice boards protect the environment outside while improving the environment inside. For any more information or to find out how we can safeguard your spaces, contact our sales team on 01453 708689 / enquiries@sundeala.co.uk

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New Ground-Breaking ‘Always-on’ Room Sanitiser System Launched to Help UK Businesses Prevent Transmission of COVID-19 A new ground-breaking ‘always on’ air and surface sanitiser system has been launched to help hospitality venues get back to business by giving customers and staff complete peace of mind. PureSan continuously sanitises any indoor space whilst in normal use, preventing the transmission of harmful viruses and bacteria, including COVID-19. The PureSan window sticker will soon become the internationally recog-

nised hallmark of a space that is continuously sanitised and always clinically clean, ensuring both customers and staff feel safe in a ‘PureSan protected’ environment.

In addition to eliminating COVID-19, PureSan is proven to eradicate over 35 harmful viruses, bacteria and fungi.

The system has been certified and approved by the EPA and NSF, is approved for use on food contact surfaces with no rinse required [NSF rated D-2] and produces no harmful by-products.

PureSan has huge commercial benefits to help hospitality businesses recover from the pandemic, including raising customer confidence and footfall, and dramatically reducing staff absence due to sickness.

Each system has its own SIM card that enables the PureSan team to monitor and control the system remotely 24/7, ensuring hospitality venues can welcome customers inside with confidence. Tested by a UKAS accredited lab in many commercial environments, PureSan is certified and proven to create and maintain a clinically clean indoor area.

The system is highly cost effective with low monthly running costs and can often prove cost neutral with the low cost easily offset by an increase in revenue. For more information, please visit: www.puresan.org

Engraved Table Numbers and QR Discs Facilitate Social Distancing as Pubs and Restaurants Re-Open The hospitality sector begins to re-open its doors after yet another long lockdown faced with the continued challenge to maintain social distancing. Government guidelines state pubs and restaurants should encourage the use of contactless ordering from table and should adjust their service approach to minimise staff contact with customers. Brunel has made a substantial investment in additional state of the art engraving equipment in order to produce individually etched table numbers and QR code discs which will provide clear markings and information for the public in order to satisfy the requirement for social distancing. The individually engraved table numbers and discs will enable customers to link to Apps or menus, reducing staff contact and eliminating the requirement for hard copies of menus. “We are working hard to keep the British hospitality industry going through these difficult times and we have invested heavily in new equipment to ensure that we can answer the increasing demand for our engraved products”, said Martyn Wright, managing director of

The Jade Air Purification System The Jade Air Purification System is among the most advanced and effective Air Purification Systems on the market today, bringing the clean, fresh and re-energising air to your business premises. Engineered to maximise the air change rate by moving large volumes without the air drag that often occurs in more inferior air purifiers. The top air outlet design allows air to cascade out the top and efficiently flow throughout the room while keeping the sound volume at an industry leading low level. It's as quiet as a standard household dishwasher. Household quiet, but with the strength to provide healthier air in even the most demanding of environments.

Brunel Engraving and founder of the company. “Many pubs and restaurants have been undertaking major renovations during the lockdown period and we have assisted with their efforts to maintain social distancing by supplying table numbers, QR code discs, signage, PPE Visors and distancing floor stencils which will be used in the new public areas as businesses open their doors to the public once again.” Established over 30 years ago, Brunel Engraving is a pioneering engraving specialist which leads the way in technical innovation. The company has ISO9001 accreditation and its highly skilled team of professional engravers is trained to the highest standards in the UK. In addition to rotary engraving Brunel offers laser engraving, chemical etching, anodic print, dye sublimation print, flatbed UV print and wide format UV print. For further information please contact: 01275 871720 Email: info@brunelengraving.co.uk Website: www.brunelengraving.co.uk See the advert on the facing page for further information. Our exclusive six stages of technology not only filter the air – we also sterilise it. We diminish everything that is in the air: bioaerosols, odours, gasses, disinfectants, particulates, moulds, viruses, bacteria and fungus. We also re-energise the air to combat fatigue and to give the air a ‘lighter’ feel. Headaches, fatigue, itchy eyes, dry skin, coughing, sneezing, and the need for inhalers are all ways polluted air can cause discomfort and inconvenience. We eliminate the causes of these problems. The Jade is designed with premium in mind, in its beautiful contemporary styling on the outside, its sophisticated technology on the inside, and its airflow performance throughout. Find out more or purchase your Jade unit at www.scaukandireland.com

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Amaryllis Cleaning Services It’s imperative that businesses within the hospitality industry are on their game. Given the current pandemic, quality clean is now a basic requirement necessary for the industry to function effectively, keeping both customers and employees safe.

Amaryllis Cleaning Services Would you like to entrust the chore of cleaning your business to professionals in order to save on time? Amaryllis Cleaning Services put the needs and requirements of our clients at the heart of everything we do.

Tel: 020 3722 6372 or 07306 888590 Email: nickymedley@gmail.com

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Amaryllis cleaning services has consistently been delivering to its clients, quality cleaning. Managing some of the most prestigious 5-star pubs and restaurant, Air B n B, hotels etc. Their portfolio management caters to extraordinary standards with meticulousness and attention to detail which cannot be faulted. The company and its staff has continuously gone beyond what’s required in delivery an exceptional service. Why choose Amaryllis cleaning? They have consistently catered to the hospitality industry, before the pandemic and will continue after such as “Their reputation is built on quality” The company makes their clients needs their priority. Amaryllis will assist businesses in the hospitality industry to maintain high standard, elevate those which are struggling at the moment through implementation of proactive viable cleaning

solutions and programs which are unique to their needs. Whilst the cleaning industry is now over run with companies offering the service, quality companies are hard to find. There is a difference with merely offering a service to meet the demand and catering to each company’s needs. Amaryllis cleaning services will improve the quality of your businesses and customer experience. They are a cleaning company of the highest standards which is reflected in their day-to-day operation, staff, policies, procedures and the service they provide. The company is multi-faceted. Offering day to day contractual and one-off cleaning services to hotels, Air B n B, Pubs, Restaurant, Bars, Clubs etc. So, whilst you plan for the future, pulling more customers through the door, selecting wine, ale, spirits for the coming events and seasons, opulently relaxing staycations, your loyal customers anticipates the next mouth-watering taste bud adventure, Amaryllis has already prepared you for tomorrow. Tel: 020 3722 6372 or 07306 888590 Email: nickymedley@gmail.com

Swiftclean - Air, Water and Fire Compliance In a post lockdown world, as well as food and COVID safety, it is essential to safeguard indoor air quality, water cleanliness and fire safety.

Airborne fat, oil and grease, released by cooking, accumulates in layers in your kitchen extract ductwork, hood and canopy, creating a potential fire risk. This grease must be removed regularly by expert technicians, in compliance with TR19® Grease, which is issued by BESA. A simple wet-film test tells us if a clean is due post lockdown. If you don’t comply with TR19 Grease®, and there is a fire, your insurance provider may refuse to pay out and you could be prosecuted for negligence.

Similarly, you must protect your water system’s cleanliness and protect it from legionella outbreaks by complying with L8, issued by the Legionella Control Association. If you had to shut down due to COVID, your water system should have been recommissioned and flushed through. If your risk assessment is out of date, you must get it updated. Again, you could be prosecuted for negligence if you haven’t complied. Your indoor air quality should also be safeguarded by complying with TR19®, the leading guidance on ventilation system hygiene, also issued by BESA. Clean ductwork means cleaner, healthier air. Visit www.swiftclean.co.uk

Design and Refit

Bridge Art At Bridge Art, we are art consultants, committed to quality, aesthetic excellence and client satisfaction.

Working in collaboration with designers, the hospitality industry and private collectors, we offer art advisory, develop concepts and customise art programs to meet

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individual project needs. Not only do we work with a selection of artists to provide bespoke pieces, we also offer in-house design, producing original artwork, picture editing and professional printing. We pride ourselves on our bespoke picture framing service and have an extensive knowledge on a variety of mouldings, mounts, glass and fittings. Our experienced framers will work with you to accommodate your vision and budget, recommending frame and mount designs based on your project.

Art consultants committed to quality, aesthetic excellence and client satisfaction

We provide the full package, all under one roof, from project-brief to installation. To see more of what we do, you can find us on Instagram at @bridgeart1, or visit our website, www.bridgeart.co.uk. If you have an upcoming project or want more information on what we do, do not hesitate to contact us on 01384 380585 or sales@bridgeart.co.uk

7 Things to Remember About Commercial Refrigeration Whether you’re unaware of proper commercial refrigeration protocol or you’ve picked up bad habits along the way, there are many foodservice businesses and staff that forget the basics when it comes to running, using and maintaining commercial refrigeration. Any commercial refrigeration is a major investment for a business and so it’s vital to make sure it is used correctly, not only to increase lifespan of equipment but also, critically, for food safety.

This isn’t just a gimmick to create extra work for staff but is vital for food safety and to minimise food waste. 5.DO observe basic food storage rules. Ideally cooked and raw foods should be stored in separate equipment to avoid cross contamination. 6.DO remember that commercial refrigeration requires more attention than a domestic fridge freezer. Vents, condensers and filter areas will attract dust & dirt which must be periodically removed to ensure effective and efficient operation. Regular cleaning and maintenance are vital to performance and to prevent possible breakdowns.

1.DO know what foods should be stored at what temperature. For general produce aim for around 2°C to 5°C. Fresh meat and fish should be stored between -2°C to +2°C while frozen foods should be stored at -18°C or 7.DO pay attention to the climate class allocated to lower. It’s no good just keeping food cold, it needs to be equipment. This denotes the maximum ambient temperastored at specific temperatures to delay the growth of bac- tures that a unit can work in effectively and efficiently and teria and preserve freshness. so dictates where it’s suitable for use. For example, a fridge with climate class 3 is designed for maximum ambient 2.DO monitor and record temperatures. This is good practice for any HACCP plan and also promotes best prac- conditions of 25°C, which lends itself to positioning in a standard storage room. Fridges with climate class 4 or 5 tice and additional food safety. are suitable for use in maximum ambient temperatures of 3.DO clearly label all foods detail30°C and 40°C respectively, therefore ing the contents, prep dates, use by can be situated in the working kitchen dates and the member of staff createnvironment where it tends to be hoting the label. Colour coded day labels ter. are great for at a glance assessment Tele - 01455 815200 of what needs to be used first. Email - sales@ffdgroup.co.uk 4.DO observe stock rotation and Web - www.fridgefreezerdirect.co.uk use the first in first out (FIFO) system. or www.247cateringsupplies.co.uk

We provide the full package, all under one roof, from project-brief to installation. Find us on Instagram at @bridgeart1 or visit www.bridgeart.co.uk If you have an upcoming project or want more information on what we do, do not hesitate to contact us on 01384 380585 or sales@bridgeart.co.uk

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Welcome Your Customers Back With Traditional Pub Chairs

Now that customers are able to enjoy a pint or a pub lunch indoors again, the cosy and inviting atmosphere traditional pub furniture creates is once again a key factor when it comes to attracting customers through the doors. Comfortable seating is key for a night at the pub, which is why Trent Furniture supply a selection of traditional chairs designed for comfort, durability and style. The Straight Leg Mates Chair is a colonial style chair, available in three wood finishes with the option to upholster to match your interior

scheme. Alternatively, opt for the Straight Leg Captain’s Chair with its spindleback design and turned wooden legs, also available as a tall chair. For a traditional chair that is equally at home in a café, restaurant, bar or pub, Trent’s Boston Side Chair is a stylish and versatile choice with the option of adding hardwearing faux leather or fabric upholstery and teaming with the Tall Boston Bar Stool and Boston Armchair. To find out more about Trent Furniture’s fantastic range of traditional chairs, with prices starting from just £48.90 for the Straight Leg Mates Chair, please visit www.trentfurniture.co.uk or call 0116 2864 911.

Seating with Wider Appeal from ILF Chairs make your customers want to come back?

Hospitality has now got the Green light last to reopen outdoors from the 12th April. Will you be ready and able to cope with the rush? Will your Café, Restaurant, bar have the right outdoor ambience and comfort to stand out from the rest and

Never fear, ILF Ltd. have the solution with a comprehensive selection of outdoor chairs and tables in many finishes and colours which we are able to supply quickly from either our UK location or our European location. We have selections of seating in aluminium, resin, plastic, polycarbonate, teak and imitation rattan plus, there are also tables and barstools for exterior use. Whatever your outdoor furniture needs might be we at ILF are here to help. Why not contact us on 01293 783783 or send an email to:- terry.kirk@ilfchairs.com

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Flameless’ Unique Fragrance Diffusing Candles Flameless’ unique Fragrance Diffusing Candles use proprietary technology to give you the ambience and fragrance of real scented candles, slowly diffusing a natural fragrance made from essential oils, with the added benefits of safety and convenience. Simply use the Flameless remote control (included with each candle) to turn on your Flameless candles as you enter the room or control candles in high or difficult to access places, such as shelves or mantelpieces. The remote has a variable security timer that can be set for 4, 6, 8 or 10 hours so that your candles come on at the appointed hour and turn off after the set time. Flameless candles can safely go where real ones can’t, which makes them ideal for hotels, restaurants, bed & breakfasts, care homes and those places with young children, pets, the elderly and the

merely forgetful! Features Include: • Made in Real Ivory Wax • Exclusive Flameless technology creates a lifelike flame • Flameless diffusion system dispenses natural essential oil fragrances • Use with Flameless Fragrance Pods (sold separately) • 550 Hour Run Time • Includes Remote Control with variable security timer • Includes 2 x D Batteries • Height 21cm, Diameter 9.5cm Flameless Candle’s are exclusively distributed by Virtual Candles Ltd Email: simon@virtualcandles.co.uk Telephone: +44-1622-845-995 Web: www.virtualcandles.co.uk

CardsSafe Pays for Itself!

The CardsSafe system is specifically designed to securely retain customer credit, debit and ID cards while the cardholder runs a tab or trial a product or service. Staff can retain customers’ bank cards, store them securely in the CardsSafe unit while their customers enjoy the facilities. When they are ready to return the items or pay their bill, they hand back the key, and their card is returned by staff. CardsSafe is now used by over 5000 major brands in the UK. In the hospitality industries, Young’s pubs, Hilton Hotels, and many independent restaurants and bars. The system helps them to increase spend, prevent walkouts and fight credit card fraud. “Average spend is up and chargeback has virtually disappeared after we installed CardsSafe, which really puts our customers’ minds at rest.” Timothy, Bar Manager at Youngs. For bars and restaurants, the CardsSafe system also helps to eliminate walkouts. For businesses who retain

cards, the temptation for their customers is eliminated, saving the establishment hundreds of pounds per year. To increase spend, there is a solution. Phil Dixon, previous advisor to the BII, was adamant that “If you want to increase spend, you must retain cards.” A simple solution, and one that could be a quick and easy win. CardsSafe is affordable and pays for itself. Each unit, which contains ten card drawers, can be hired for just £9.99 per month. Each hire comes with customer service troubleshooting and free replacement keys. Additional units can be added at any time. The question is, can you afford not to consider CardsSafe as a part of your business? “Turnover increased significantly after CardsSafe was installed, and the system easily pays for itself.” Siobhan, The Prodigal (Barracuda) Sign up to CardsSafe here https://cardssafe.com/account/create-account Or call 0845 500 1040

Southern Contracts is one of the UK’s leading suppliers of industrial laundry, catering and commercial cleaning equipment. We work for many hotels, restaurants, holiday parks, cruise lines, care homes, offshore platforms, marine companies and local authorities, the NHS, the MoD as well as schools and colleges. Founded in 1964 to initially supply and maintain commercial laundry equipment, we are still family run today and are proud to have become a global supplier of not only laundry equipment, but also professional kitchen appliances and commercial cleaning equipment, to well known independent and national clients. We pride ourselves on delivering the very best products and service to our customers. By stocking the leading products of commercial washing machines, industrial tumble dryers, cleaning and catering equipment, we are able to offer independent and unbiased advice to ensure your purchase precisely meets your requirement and budget; our expert team of technical staff are on hand to ensure your business is supported through every aspect of your purchase. From initial advice on current government standards (eg. infection control for commercial washing machines and meeting government legislation with regard to kitchen appliances) we understand the importance of minimal disruption to our clients and cover all aspects of installation to customer training and ongoing maintenance service and repair.

For more information regarding our services for : • Laundry equipment • Kitchen appliances • Commercial cleaning equipment

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Space-Ray - We Know Heat Space-Ray is an industry leading manufacturer and supplier of high quality infrared radiant and warm air heating systems. With electric heaters, radiant tube heaters and radiant ceramic plaque heaters we know we have the perfect heating solution for you. Our heaters are popular for large open areas and buildings such as patios, restaurants, outdoor and indoor bars, sports facilities etc. Space-Ray heaters can help to maximize the revenue potential of outside areas by providing targeted heat where you need it. Many of our heaters are IP55 rated to protect against the elements, making sure your heaters stay in top working condition no matter the weather con-

ditions. We take pride in our entire family of commercial heaters and our commitment to quality standards in the design, manufacture, and performance of Space-Ray products — heaters with low maintenance at a competitive price, and a proven record for long life. We have a dedicated and experienced external and internal sales team ready and willing to help satisfy your heating needs. Contact us now at info@spaceray.co.uk, www.spaceray.co.uk or 01473 830551

Capricorn Contract Furnishings See the advert on page 3.

Capricorn Contract Furnishings are now firmly established as one of the country's largest stockist and supplier of quality contract furnishings to cafes, bars, restaurants, pubs, clubs and hotels. Capricorn are based in a 40, 000 square feet showroom and distribution warehouse on the outskirts of Exeter in Devon. From within the distribution area we are able to offer a next day delivery service on thousands of products including tables , chairs , stools and lounge furniture.

Customers are encouraged to visit our large showroom to view an extensive range of furniture ideally suited for the leisure market. Here you can relax and let Capricorn help and advise you with your requirements. Opening hours for the showroom are Monday to Friday, 9am to 5pm. For more information or a Capricorn Contract Furnishings catalogue and price list contact Brian Pengelly on 01395 233 320, or visit www.ccf-ltd.uk

Sims - The First Port Of Call For Banquette Seating We are a family run business with 3 generations of commercial furniture manufacturing experience. Unlike other suppliers we manufacture all our seating inhouse, no importing, no subcontracting. We have full control over every aspect from design to installation to ensure every product leaves our workshops punctually and to our reputable high quality. Proudly offering 2 versions of Banquette Seating, firstly our “Premium Made to Measure” Banquette Seating which is built to your exact design, shape and size, then installed by our professional installation team. You can have anything from floor to ceiling designs to seating that perfectly fol-

lows the walls in a period setting. Secondly our “Modular Banquette Seating” which is freestanding, set size units for you to mix and match to best fit your space. Manufactured and delivered to your doorstep ready for you to layout. Made to the same high standards as our premium range without setup costs, site visits and installation fees. Saving you up to 50% on competitors seating. Also, we offer a range of furnishings – tables, chair and bedroom furniture. To request a brochure or to discuss your requirement further please contact our sales team on 01945 450957 email Sales@simscf.com

Design and Refit

Anything’s Possible with Saniflo Saniflo is one of the most widely recognised brands in the UK plumbing market thanks to its range of pumps, lifting stations and macerators that enable domestic and commercial customers to install bathroom, kitchen and washing facilities almost anywhere – particularly when gravity drainage is not an option. As well as models that are installed indoors to pump out waste, there is now a huge choice of models that can be sited outdoors and installed underground. These robust liftings stations pump black and grey waste from single buildings or multiple small buildings. Recent additions to the range include grease traps and water salvage pumps.

manufactures shower products for domestic and commercial settings. The range includes integrated cubicles that feature internal and external panels and door, shower tray, shower valve and head in one easy to install package. A range of contemporary shower enclosures and premium shower trays complete the portfolio.

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WHEN YOU THINK YOU CAN’T. SANIVITE ® + CAN.

The company has an unrivalled reputation for after sales service which is enhanced by its unique nationwide network of 100 service engineers supported by the technical support team based at Saniflo UK. Visit www.saniflo.co.uk for further information.

Saniflo’s sister company, Kinedo,

Simon Charles Auctioneers for you.

As one of Europe’s largest auction houses, and with over 70 years’ experience, we work with hospitality, manufacturing, leisure, and industry across the UK to bring quality new and used equipment to auction.

Join the 1000’s of businesses, large and small, who sell with Simon Charles Auctioneers every week, and connect your stock with our buyers. Whether your business is looking for an additional low-cost sales channel, or to increase revenue from surplus inventory, or simply looking to just free up warehouse space we can provide tailor made solutions

Having a re-fit or are-model? Then why not make money from the outgoing equipment? Give redundant commercial catering equipment a new lease of life and a new home by selling it through our auctions. We hold weekly online auctions and have a buyer base exceeding 280,000+ buyers. All our products sold quickly with 7-day payment terms. If you would like to know more, contact us now to speak with one of our specialist consultants at sales@simoncharles.com

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OUT OF SIGHT, NOT OUT OF THE QUESTION. Where conventional plumbing fails, Sanivite®+ delivers the possibilities. With a powerful pump, four inlets and clever, compact dimensions, Sanivite®+ can connect to sinks and appliances from any concealed unit. So don’t dash your dreams of a kitchen island, make it a reality with Sanivite®+.

Anything’s possible. Visit saniflo.co.uk to see how.

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Luxury Wood Flooring For Any Interior turers worldwide, and the result is a superior portfolio of floor covering products. Environment and sustainability are in the heart of Havwoods which is why the products are sourced only from sustainably managed forests. Havwoods’ sophisticated showrooms offer an exclusive, personal wood flooring experience providing customers with a first-class consultation and an opportunity to see and touch the wood flooring options in large panels. Call us on 01524 737000 or visit www.havwoods.com/uk/bars-restaurants

Founded in 1975 Havwoods has become Britain’s foremost wood flooring company supplying architects, interior designers, and residential customers. Havwoods concentrates on engineered and solid wood flooring, cladding and joinery, as well as bespoke flooring solutions in all situations, in a wide variety of species and designs, and with every conceivable finish. Havwoods wood flooring can be found in the finest restaurants and hotels around the world, and their clients are offered a continuously evolving range of high-quality flooring designs creating spaces which are not just functional but beautiful. Havwoods selects only the very best products from the best manufac-

MST Auctioneers

MST AUCTIONEERS Ltd specialise in handling & auctioning a wide variety of goods. We act for Insolvency Practitioners, Receivers, Bailiffs and Solicitors as well as large PLCs. We are members of The National Association of Auctioneers and Valuers (NAVA). For the past 25 years, we've provided a unique disposal service tailored to suit, liquidators, banks,

receivers as well as private and corporate vendors. We carry out probate valuations and conduct complete house and commercial clearances. We have the largest Auction venue in the South of England. Our regular monthly Auctions occupy 45,000 sq.ft. of undercover space, selling over 2500 lots from 3 rostrums over two days. We have storage and removal facilities. In addition we have forklifts for machinery up to 5 tons. We also hold regular Auctions ”On Site” and "On Line" See the advert on page 52 for further details.

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Products and Services

Super Quick, Free Range, Super Easy Microsave and WINIA, A Perfect Match for Short Order Regeneration

Range Farm Liquid Egg products are ready to use, easy to handle, and provide convenience for those working in foodservice. All products are free range, 100% pasteurised and meet British Lion standards. Available in Whole Egg, Egg Whites and Yolks, with no product waste or mess - all your eggs in one carton! Range Farm Free Range Hens are free to roam and forage in the natural environment. Freshly laid, our eggs are processed at our state-of-the-art facility in Wiltshire and dispatched to customers in our fleet of refrigerated vehicles ensuring they arrive perfect and ready to use.

Range Farm Liquid Egg is sourced from 100% UK based farms so quality and continuity of supply is guaranteed. We are also conscious of our environmental responsibilities so please be assured that our cartons are recyclable. We provide a range of sizes and packaging according to the needs of our customers, with all Range Farm Liquid Egg products available in pallecons, BIB and cartons. To start cooking with ease and find out how we can meet your requirements, call 01249 732221 or email Adrian.Blyth@stonegate.co.uk

See the advert on page 17.

Get Ready for the British Summer with a New Uniform From Kylemark There’s no denying that the world of hospitality has changed in the last year. With alfresco dining becoming ‘the new norm’, businesses have had to change and adapt; and with this uniforms too. Fleeces, softshells and gilets are now becoming standard as the British summer is, as we well know, not always predictable.

Kylemark have been supplying the hospitality trade with branded uniforms for over 24 years attracting happy customers such as Tom Kerridge, Restaurant Associates, Brasserie Blanc and Mellors. We pride ourselves in a service that helps the customer find that unique look, special to their hotel, restaurant or pub.

We are now delighted to introduce the County Collection; a range of classic UK made cotton canvas aprons that have been paired with a selection of shirts, waistcoats, trousers and tops. Combine this with our in-house branding we can supply you with a uniform from it’s conception to manufacture to delivery, making sure of quality every step of the way. We offer free embroidery, set-up and delivery when you spend over £100.

For more information contact our sales team on 01292 618344 or visit www.kylemark.co.uk or see the advert on page 4.

The benefits of easy cleaning and large reductions in service costs of the Microsave microwave cavity liner are well known, but the advantages of this clever invention can sometimes be lost on smaller cavity microwaves, where the cooking capacity drops to less than ½ Gastronorm size with the Microsave inserted. This is not an issue when the Microsave is used in conjunction with the excellent range of commercial microwaves from WINIA. The extra-large cavity of the 1500W & 1850W range ( 370mm x 370mm x 198mm WxDxH )

means that with the Microsave protecting the cavity, these ovens can still accommodate a ½ Gsatronorm or two 1/3rd Gastronorm dishes. Perfect for fast turnaround, different item cooking and still only a matter of seconds to clean the oven at the end of service. Regale are so keen to ‘spread the word’ they are offering three free gastronorm dishes with every 1500w and 1850w oven, whilst stocks last. See the advert on page 30 or www.regale.co.uk microwaves@regale.co.uk 01329 285518

NINE ELMS No.18 - Quality Non-Alc For Lovers Of Good Food Award-winning NINE ELMS No.18 is a ruby velven – a new type of non-alcoholic drink, created in London, that has been specially designed to complement good food. Expertly crafted from the juice of four types of dark berry and aromatised with an intricate blend of 20 different botanical infusions and distillates, this intriguing non-alcoholic concoction is full of flavour and character. With juicy red & black fruits, uplifting herbaceous notes, warm earthy spice, gentle acidity and soft tannins, NINE ELMS No.18 is most enjoyable served with rich savoury dishes – try it with antipasti, charcuterie, chargrilled vegetables, roasted meats or cheese. A versatile serve, NINE ELMS No.18 is also the perfect ingredient for creating a range of sophisticated non-alcoholic cocktails. Try combining NINE ELMS No.18 with a good quality tonic, ice and a slice of

orange for a refreshing and stylish twist on this Summer's spritz trend. The striking 750ml bottle can be found on the menus of a growing range of London’s finest restaurants and bars, including Isaac McHale’s The Clove Club, The Frog by Adam Handling and Decimo at The Standard Hotel; a fantastic endorsement of this quality drink. Rapidly making a name for itself as the solution to “What to drink if you’re eating but not drinking?”, NINE ELMS No.18 is a truly inclusive drinking experience that brings people of all backgrounds and beliefs together, whether that’s over a meal, sitting at a bar or simply enjoyed al fresco this Summer. www.nineelmsdrinks.com sales@nineelmsdrinks.com

Products and Services

Issue 62

CLH Digital

Electronic Temperature Instruments Launches Industrial Non-Contact Temperature Thermometer

Electronic Temperature Instruments (ETI), the UK’s largest digital thermometer manufacturer and exporter of electronic thermometers and temperature probes, has launched the RayTemp® HSE IR industrial thermometer for all types of workplace non-contact temperature measurement. Utilising innovative infrared technology with an easy-to-read LCD display and three-button keypad, RayTemp HSE can analyse Hazard Analysis and Critical Control Point (HACCP) and play a key role in workplace infection control plans. By aiming at the target and pressing the measure button, RayTemp HSE displays the accurate temperature of any workplace surface.

Keeping Food Hot? We Have All The Answers First of all, you will want one of our world beating Kanga boxes and a Carbon Heater. You can then keep food hot indefinitely and fully comply with HACCP regulations. Sounds too good to be true? Well we only supply premium German manufactured products from stock at incredibly low prices. The insulated box manufactured from top quality expanded polypropylene is a dense closed cell insulation material but incredibly light to handle when empty for example the GN insulted box with a 117 mm internal depth only weighs just over a kilo and yet holds a massive 21 lts capacity. Now combine the Kanga box with a Carbon Heater and the magic begins, hot food all the time!

Our range of Carbon heaters offers two voltage options 12 volts for car operation using the cigarette lighter socket or 230 volt mains voltage for internal or external mains use. The big advantage of the Carbon Heaters they are absolutely fool proof just insert them in the bottom of the box turn on and forget, there are no consumer controls the temperature is pre-set at the factory at 75 deg C. The Carbon Heater is very light at only 700 grammes and does not take up much room only being 10mm thick. Dishes can be place on the Carbon Heater straight out of the oven up to 120deg C. Finally quick and easy to clean just wipe over with a damp cloth. Contact Catering Equipment Limited on Tel: 0121 773 2228 or visit www.clickonstore.net or www.kangaboxuk.com

Free Your Spirit with Mermaid Gin Mermaid’s relaunch in 2019 piqued the interest of many with its strikingly sculpted bottle, crafted entirely from plastic-free, recyclable and biodegradable materials. Since then, the Isle of Wight Distillery team have been busy, launching Mermaid Pink Gin in the summer of 2019 – a blend of their signature spirit with fresh strawberries grown on the island – followed by Mermaid Salt Vodka in September 2020, with its subtle savoury notes proving a favourite amongst bartenders and mixologists. All Mermaid spirits are island-inspired, using ethically sourced and local, wild-foraged ingredients, with fragrant rock samphire giving Mermaid Gin its signature ‘hint of sea air’. For the perfect serve, Mermaid Gin is complemented by Fever-Tree Refreshingly Light Tonic, a slice or two of cucumber and just a few juniper berries to create an ocean breeze in a glass. Having gained plastic-free and Net Zero accreditations, the team also works closely with its charitable partners, the Hampshire and Isle of Wight Wildlife Trust. The Mermaid crew has committed to supporting the restoration and protection of the Solent strait’s internationally important seagrass meadows. As part of the

‘#WilderSolent’ initiative run by Hampshire & Isle of Wight Wildlife Trust, the Distillery team are now ‘marine champions’, monitoring and protecting the meadows in the Solent and acting as ambassadors for seagrass. At the Isle of Wight Distillery, home of Mermaid Gin, talented local artist Sienna Anderson has been refreshing The Mermaid Bar. Step inside this seemingly unassuming local pub and you will find a busy hive of activity where all Mermaid spirits are produced. Visitors are invited to relax, watch the stills in action, sample the range of island-inspired spirits and enjoy a Mermaid & Tonic on the terrace, overlooking the picturesque Nettlestone valley. To get in contact with the team for information on stocking Mermaid, as well as point of sale support and perfect serves, call 01983 613653 or email Kevin Travers, Business Development Manager at kevin@isleofwightdistillery.com To find out more about Mermaid and the distillery’s spirit ranges, head to www.isleofwightdistillery.com or check out their social media profiles @mermaidgin and @isleofwightdistillery or see advert on the facing page.

For lovers of speciality coffee, the updated WE8 automatic coffee machine is now even more perfect. The WE8 now prepares twelve different specialities at the touch of a button. It now offers macchiato, espresso doppio, special coffees and hot water for green tea at the touch of a button. The new fine foam frother is made from the highest quality materials and has a stunning look and feel. Specially designed for the preparation of speciality coffees with milk foam, it makes cappuccino and other beverages with the very best fine textured foam every time. Recommended maximum daily output 40 cups per day. The GIGA X3c / X3 G2 allows JURA to impressively

demonstrate Swiss innovation and professionalism down to the very last detail. Anywhere where a capacity of up to 150 cups is the order of business, the machine impresses users with its quality, functionality and reliability. Coupled with top performance in every respect, this results in a high tech automatic coffee machine that is ideally tailored to the requirements of hotel breakfasts, restaurants, bars and seminar / conference venues. Recommended maximum daily output 150 cups per day. Visit uk.jura.com or email sales.uk@jura.com for further information or see the advert on page 5.

JURA - Speciality Coffee

Infrared thermometers can take surface temperatures at a distance, providing accurate temperatures without having to touch the object being measured. The RayTemp HSE incorporates a 1:1 optic ratio (target distance ratio) and a fixed emissivity of 0.95, making it more than suitable for a wide range of applications. Furthermore, each RayTemp HSE is housed in a robust

ABS case that contains Biomaster Antimicrobial Technology, maintaining hygienic values by reducing bacterial growth. The RayTemp can also measure forehead temperature. In this mode, the multi-colour display show’s readings in two seconds, implementing a traffic light system that specifies an individual's general wellness. Green for a healthy temperature and yellow or red indicating whether the person being tested may have a fever. RayTemp HSE can operate within cold or hot environments without issues so long as a quick and easy step is introduced. By allowing the instrument to acclimatise for no more than 30 minutes, this will improve readings and maintain accurate two second results. For more information on RayTemp HSE please visit: https://thermometer.co.uk/infraredthermometers/1373-raytemp-hse-ir-thermometer.html See the advert on page 4.

Celebration Packaging Introduces New Range of Reusable, Microwavable Hinged-Lid Food Containers In response to customer demand, Celebration Packaging is pleased to announce that is now able to offer customised reusable, microwavable hinged-lid food containers for back of house / kitchen food prep applications. The reusable containers are made from virgin polypropylene (PP) and can be sent for recycling.

can also be embossed with branding, subject to tooling charges. The new range is microwavable and the rectangular range features air vents in the sides and top lid to allow steam to escape when the food is being microwaved. To make the products reusable, they are top-rack dishwasher-safe, so can be used many times.

The new products are made from high-clarity virgin PP, which allows users to easily identify contents, speeding up meal preparation and avoiding service errors. The packaging is easy to use, as it is delivered nested and stackable, enabling speed of service, and features easy opening lid tabs and a hinged lid.

This new food-grade PP hinged-lid container range delivers on all three priorities as it significantly reduces the amount of plastic used in busy kitchens, can be 100% recycled at the end of its life, and is reusable.

Perfect for portion control, both the rectangular and round containers have 200ml capacity, and a 400ml (deep) round container will soon be available. Custom shapes and sizes are also available, and the containers

Further increasing the versatility of the new PP microwavable and reusable range, filled containers can also be placed in a freezer if required. For more information, visit https://bit.ly/3soolAH

Putting reuse at the front of ‘reduce; recycle; reuse’

The Benefits of Custom Gift Vouchers for Your Business This Summer

Vouchers have been a successful lifeline for lots of hospitality businesses during the recent pandemic, providing additional financial support whilst being told to remain closed. They are expected to remain strong as businesses can now re-open and people are looking to spend their money on gifts and days out with their loved ones. People love to give and receive gift vouchers as gifts, and an attractive gift voucher design can act as a highly effective branding tool. Gift vouchers are a targeted form of marketing, and the receiver is almost certainly always motivated to use them. They tend to guarantee at least one visit and making a good impression when they do means you could end up with a brand-new repeat customer! There are many ways you can

keep track of your gift vouchers, whether that be manually or with a fully automated system. Vouchers are versatile and each one will come with an alphanumeric code to prove its individuality. Moreover, according to Reward-It, 72% of people spend 20% more than the original value of their gift cards. This means whilst you are getting improved up-front cash flow, you will most likely get further revenue when the customer redeems their voucher. Customised gift vouchers are increasingly boasting positive benefits to retailers beyond the price of purchase and redemption. Get yours today. For further information visit www.securevouchers.co.uk or see the advert on page 9.

Herald Bolsters Eco-Friendly Range

Having introduced a selection of 100 per cent compostable hot cups, with both double and ripple wall options, Herald is strengthening its commitment to providing its customers with a varied choice of premium, eco-friendly products this summer. The quality disposables supplier is offering a choice of greener products to meet the increased demand from the catering, pub, bar and food to go sectors, with outdoor events back on the agenda, post-Covid, and restaurants and cafes aiming to maximise their takeaway options. Recognising that many new customers are keen to provide fully sustainable and green products, Herald has

prioritised providing an additional ripple wall option to its line of compostable hot cups, along with a selection of sizes. The sizes – 8 oz, 12 oz and 16 oz – acknowledge the needs of existing customers who may want to to make the switch to the 100 per cent compostable product by complementing the lids that Herald currently has available. Other products in Herald’s eco range include a wider selection of single, double and triple wall cups and a choice of eco sip lids. For further information on Herald and its products, log on to www.heraldplastic.com or call 0208 507 7900 to order a copy of the new catalogue.

CLH Digital

Property and Professional

Issue 62

Help Is At Hand For Businesses Weekly Figures Analysis & Reporting Devastated By The Covid–19 Virus In 2020 Service from David Hunter David Hunter has been in the business for over 30 years, and with his vast amount of experience has become an expert in ensuring that businesses reach their full financial potential. For years he’s provided a bespoke Mentoring & Consultancy service to a select few, and he has always provided with that, free-of-charge weekly figures analysis and reporting … yes, weekly. David has now come up with a way of making his amazing Mentoring & Consultancy service more accessible to the wider market, and for a lower monthly fee. Instead of being charged for monthly consultancy, you can now access David’s knowledge and expertise via his already-established and very well-used weekly figures reporting system. He will send you weekly reports on how your business is doing and will

throw in FOR NO EXTRA CHARGE AT ALL, four half-day on site Mentoring & Consultancy visits per year (or two full days, depending on location). He will also always be at the end of a phone for you, or email, if you needed him, and he also has access to legal experts as well as a ‘’tried and trusted’’ Bowden Group Alliance colleague who can advise you … again FREE OF CHARGE … on how to save money on your utility bills. If you have a Pub, Restaurant or Hotel business which is facing financial or operational challenges … why not let David have a look, and help you maximise your full potential. There is no cost to David having a look at your figures, and letting you know what COULD be achieved. Call David Hunter confidentially on 07831 407984 or on 01628 487613.

To advertise in www.guysimmonds.co.uk

LEADING NATIONAL LICENSED PROPERTY AGENTS

ATTENTION VENDORS LOOKING TO SELL OR LEASE?

Guy Simmonds have purchasers URGENTLY seeking Freehold and Leasehold licensed property.

• NO SALE - NO COMMISSION • FREE DISCREET VALUATION

Email: sales@guysimmonds.co.uk

call our sales team on

01202 552333

or email sales@ clhnews.co.uk

The Government is backing a new lending scheme that is aimed at getting funds out to struggling businesses that have seen profits impacted by coronavirus and whilst hotels, restaurants and public houses along with B&B’s and other hospitality businesses all struggled through the lockdowns we are pleased to let you know help is at hand. Loans will be based upon 2018 & 2019 accounts, as opposed to last year’s figures.

Repayments will be anything up to a 25 year profile, meaning repayments will be low and give the best chance for business recovery. Loans will normally be secured against the freehold, or long leasehold value, but can be used for any purpose including refinance, debt consolidation, providing additional working capital and even purchasing of another busi-

ness.

Professional brokers, Global, have 31 years’ experience in introducing business owners to helpful and competitively priced banks, often not on the High St. but based in The City, with regional offices and a fresh modern way of working and providing business loans nationally. Global will help you with the funding options and chat to the lenders to obtain the best terms before presenting them too you. Once you choose a loan option, Global will work to obtain an approval from the lender prior to any business valuation, so you know the bank is supportive and wants to take the process forward towards a loan pay out. See their advert on this page and email them basic details of your requirements to see what may be on offer to you.

The Owl & The Pussycat, Teignmouth for Sale Award winning Licensed & Leisure Commercial Estate Agents Bettesworths are pleased to be marketing a wonderful catering opportunity in the soughtafter town of Teignmouth, South Devon. Not only is this property located in a beautiful part of the country but is being offered on a 999 year lease, a rare commodity these days. The Owl & The Pussycat Restaurant is located by the junction of Fore Street and Bank Street in the heart of Teignmouth. Its central location is ideal for access to both the ‘Back Beach’ area of Teignmouth and the Seafront & Den. The lock up premises forms part of a Grade II Listed, three storey building, with elegant

proportions and feature bay windows with white washed elevations fronting the paved Teign Street. This beautifully refurbished restaurant with focal bar seats up to 60 internally and benefits from a trade 'courtyard' to the rear with a sunny aspect seating 30+. The premises also has a pavement licence for seating to the front of the restaurant. The commercial kitchen facilities are first class and include ancillary storage and wash up areas. A viewing is a must to fully appreciate the high standards of this restaurant. The premises is being sold at an asking price of £210,000. For further information please contact Genevieve Stringer on 01803 212021 or email: genevieve@bettesworths.co.uk

Spring into Action with Guy Simmonds!... and Prepare for a Good 2021 British Summer! By Stephen Taylor, Managing Director, Guy Simmonds (www.guysimmonds.co.uk) After an extremely long winter, where we have endured another lethal wave of Covid19 and high prevalence, resulting in a full lockdown for the country, the hospitality industry and our beleaguered publicans - how does this Spring re-opening and forthcoming Summer trade bode for the licensed trade? Our last property update documented how the licensed property market was extremely challenging and naturally affected by the pandemic. However, whilst the market, values, profitability and volume of licensed business sales was obviously reduced, at Guy Simmonds we are pleased to have a healthy pipeline of both freehold and leasehold businesses under offer, following a relatively good number of completions taking place over the winter 2020/2021 period. Sale prices for leases and freeholds at Guy Simmonds are covering a broad spectrum, ranging from around £10,000 to circa £1.5 million. We have many further completions throughout the country scheduled for this Spring and Summer 2021. Indeed we are experiencing a shortage of freehold and leasehold businesses to replace recent sales. We have prospective cash purchasers actively and urgently seeking freehold and leasehold pubs and licensed property/businesses nationally to buy now, and they are extremely optimistic of being able to achieve a good trading level this 2021 summer and thereafter. We also offer our specialist expertise whereby we advise retiring freehold owners upon the option of retaining their freehold premises and creating a new free-of-tie lease lease, for their annual income. We advise upon achievable, sustainable rent and terms, (crucial during covid19 prevalence) and find a suitable lessee and have provided this expertise and resulting success for over 30 years. We have purchasers looking to buy due to deciding upon a change of lifestyle, or as a result of being made redundant from other sectors or corporate positions. We also have professional purchasers looking to buy freeholds at sensible figures for investment or/and instructing us to find them a suitable lessee for long

term rental income. Of course values have been affected due to the pandemic, due to the reluctance of banks to lend and since the level of profitability has been severely impacted, often reducing the goodwill element of a business which a purchaser is prepared to pay. Nevertheless, providing a vendor is savvy and realistic, in line with market conditions, sales are still taking place at Guy Simmonds. Freeholds are still hugely popular and finding professional and private buyers, especially since the freehold ‘bricks and mortar’ element of a going concern business always has an intrinsic value. Also a freehold has current/future value for potential ‘change of use’ to residential, which is of course a very buoyant sector at present. We now have to assume Covid19 is endemic, and we will have to learn to live and cope with it in our personal and business lives for the foreseeable future and to plan/react accordingly. Consequently, uncertainty will of course continue to prevail in these unprecedented times, with current and probably future variants of concern, potentially undermining our hugely (thus far) impressive vaccine roll out. However, and with our ‘glass of real ale half full’, we can hopefully look optimistically forward to another summer and thereafter of very good trade in the hospitality industry, with our great resilient operators and publicans again achieving excellent gross profits. This late Spring and Summer should also see our industry hugely benefit from the ‘holiday staycations’ and people who instead of taking holidays abroad, elect to stay in the UK to visit and spend their ‘pent up’ accumulated winter savings in our hugely appealing pubs and restaurants. For those publicans and freehold owners thinking of selling at this possibly optimum time or in the future, please email with your preferred contact details and best telephone number to: sales@guysimmonds.co.uk. We will then contact you in confidence and with no obligation, to discuss values, your exit strategy and crucially offer honest and realistic advice for you, during these challenging times.

Property and Professional

Capify - We’re Here To Support You For over 13 years, Capify has worked closely with the hospitality sector, providing them with much-needed funding when some of the more traditional routes for financing have been closed to them. Now is no different as we have a £50m fund to help your business recover as the economy begins to open up again.

• purchasing new catering equipment Capify's lending criteria will consider the challenges of the past year for each business. Our flexibility means we will try and look beyond your credit history when assessing your application and instead, we will consider whether your business has the potential to deliver solid and sustained growth.

To find out more click here - https://bit.ly/3gVeFeO - or call us on 0800 151 0980 to speak to one of our specialist finance sale team.

• hiring additional staff

For Sale: Well Established Coastal Town Fish and Chip Shop Offering Owner’s Accommodation

The premises briefly comprise:Customer Servery and Seating Area, Preparation Kitchen, Purpose Equipped Wet Room/Chip Preparation Room, Refrigeration Room and Store Areas, Al Fresco Seating for 16 customers to the front of the property. Self-Contained 2 Double Bedroom Owner’s Accommodation on the upper floors with Sitting Room, Fully Fitted Kitchen and Family Bathroom.

For those businesses not yet open, you can register your interest in the fund today.

• managing short-term cash flow issues • purchasing extra food and drink • making your premises Covid safe

The well presented premises also offer potential for incoming operators to develop the style of trade to suit their own requirements, should they wish.

CLH Digital

If you'd like to find out how much finance you qualify for to help you continue your post-Covid recovery, click here - https://bit.ly/3aLzPsg. You'll be taken to Capify's website, where you can get a no-obligation quote within minutes. You'll also be able to find out more information about the business loan and the unique and straightforward repayments.

A Capify business loan is easy to apply for and can be approved and paid out in as little as 24 hours. Our business loan's flexibility means that you can use it for any business purpose, such as;

Stonesmith are delighted to be marketing the sale of this well established and profitable coastal town fish and chip shop. Presented to an extremely high standard throughout and offering a lucrative takeaway business combined with impressive self-contained 2 Double Bedroom Owner’s Accommodation.

Issue 62

Market Plaice Fish Bar is an extremely well-regarded business which has been the subject of continuous investment and improvement by our clients during their 17 years of ownership. The business offers a range of traditional fish and chips along with burgers, pies, sides, condiments and hot and cold drinks. All food is freshly prepared to order. The business has an excellent reputation ensuring impressive regular and repeat trade year-round. The business is offered for sale due to retirement and a viewing appointment is essential in order to fully appreciate the high standards inherent throughout all aspects of the business and property. The freehold business is on the market for an asking price of £345,000. Full property details are available on our website: www.stonesmith.co.uk and viewings arranged by calling 01392 201262.

Phoenix Specialist Risk Solutions Much like the mythological bird, Phoenix Specialist Risk Solutions was born from the ashes of an industry which has grown tired and disassociated from the people it is designed to protect. Phoenix is built to be different, our main focus is you. We have built our business with care at the core of everything we do. We strive to offer a quality personalised service which is tailored to each individual’s needs — we listen to you, get to know you and aim to support you every step of the way. Your business is in most cases the biggest risk and the biggest asset you will ever have from the initial days of worrying about business levels and cash flow through to staff and HR issues and then back to business levels and cash flow, a revolving cycle. Within your business you will also have your trusted partners, your accountants and bankers, do you include your insurance broker? If not why not?

Commercial insurance should not just be about the lowest possible price, it should be with someone you can work with and trust, someone flexible to the changes your business faces and someone who can advise you of which covers you may like to consider and not just the ones which you are legal required to have. Does your business description on your policy actually match your business, are your sums insured reviewed and adequate, do you have seasonal stock increases? Have you declared the accurate turnover and wageroll? We work with you to help you establish and maintain an insurance program which meets your needs and provides the best value for money. See the advert on page 13 or visit www.phoenixsrs.co.uk

Please mention the Caterer, Licensee & Hotelier News when replying to advertising T H E W E S T C O U N T RY S P E C I A L I S T S

PAIGNTON, DEVON

PRICE: £39,950

D! UCE RED

PRICE: £20,000

• Established Café Business in Excellent Location • Lock-up Unit Situated on Paignton’s ‘Golden Mile’ • Internal Seating for 30, Covered External Seating for 8 • Strong Local Customer Base with Seasonal Boost • Successful Business Ideal for Owner Operators

LEASEHOLD

REF: 3648

PRICE: £210,000

TORQUAY, DEVON

• Versatile Catering Premises in Excellent Location • Well Equipped Commercial Kitchen & Seating for 40+ • Smart Interior Suitable for a Variety of Catering Uses • Successfully Operating as an Italian Restaurant, Evenings Only • Reduced to Facilitate a Quick Sale

LEASEHOLD

W! NE

REF: 3250

W! NE

PRICE: £150,000

LONG LEASEHOLD

REF: 4025

• Well Established and Successful Restaurant • 32 Cover Dining Area on First Floor with Harbour & Estuary Views • 3/4 Bedroom Apartment – Could be Used for Holiday Letting/Staff/Owners • Highly Profitable Business, Ideal for ‘Owner Operator’ Couple • Must be Seen to be Appreciated – Retirement Sale

DARTMOUTH, DEVON

LEASEHOLD

REF: 4008

TORRINGTON, DEVON

PRICE: OFFERS OVER £600,000 FREEHOLD REF: 3971

W! NE

TEIGNMOUTH, DEVON

• Character Grade II Listed 16th Century Coaching Inn • Situated in the Central Square of Historical North Devon Town of Great Torrington • Traditional Bar, Lounge Bar with Open Fire and Restaurant with 60 + Covers • 3 En-Suite Letting Rooms & 5 Bedroom Owners Accommodation • New Free of Tie Lease - Guide Rent of £35,000 Per Annum

COMBE FLOREY, SOMERSET

• Stunning Grade II Listed Thatched Country Inn • Completely Rebuilt & Refurbished in 2017/18 • Very Successful Business with Far Reaching Catchment Area • Extensive Trading Areas Inside and Out • Viewing Essential

• Stunning Ground Floor Lock Up Restaurant • Elegant & Informal Fine Dining Restaurant Beautifully Refurbished in 2018 • Total Internal Covers up to 60, Total External Covers 30+ • Fully Equipped Commercial Kitchen and Ancillary Spaces • Turnkey Operation Held on a 999 Year Lease

PRICE: NIL INGOING - LEASEHOLD

EAST DEVON COAST

CORNISH COASTAL TOWN

SOMERSET VILLAGE

Attractive and Successful Coffee Shop & Lifestyle Boutique Business Prime Trading Position Extremely Well Presented and Profitable Business Opportunity 2 Coffee Lounges & Retail Areas (39), Courtyard Garden (20)

Well Established And Profitable Fish & Chip Takeaway Impressive Self-Contained 2 Bedroom Owners Accommodation Benefits From Considerable Investment & Expenditure Retirement Sale After 17 Years Ownership

Impressive and Beautifully Restored 17th Century Character Inn & Restaurant 8 High Quality Letting Bedrooms Bar, Dining Room & Snug Areas (54+) Patio Trade Terrace & Customer Car Parking Owner's Private Apartment & Additional Land

LH £85,000

2127

FH £345,000

2126

FH £465,000

4804

DORSET COAST

SOUTH DEVON COAST

EAST DEVON COAST

Free Of Tie Dorset Pub With Wet Sales Only Situated In Sought After Coastal Town Extensive Open Plan Trade Areas (70+) 2 Double Bedroom Private Accommodation Customer Car Park (30), Trade Gardens (90+)

Exceptional Waterfront Licensed Café & Restaurant Impressive & Stunning Trading Location Main Café & Restaurant Seating 60+ Located In A Popular & Highly Sought-After Town

Quality Coffee House & Restaurant Occupying a Prime Trading Position Presented in Excellent Order Throughout 2/3 Bedroom Owners' Apartment & Private Parking Main Cafe (40) & Al Fresco Seating (8)

LH £60,000

4805

LH £75,000

2117

LH £85,000

2125

REF: 3803

TORQUAY, DEVON

• Former Wildlife/Tourist Attraction in a World Class Location • Comprising Outdoor Landscaped Area of Approx: 4,600m2 (50,000 sq ft) • Large Restaurant, Retail, Plant Stores & Ancillary Areas • Scope for an Enormous Range of Possible Future Uses • Interest Invited from Serious Potential Occupiers for Proposed Uses/Development of this Unique Site by 16th July 2021

SERIOUS EXPRESSIONS OF INTEREST INVITED REF: 4031

DEVON VILLAGE

SOMERSET VILLAGE

DEVON/CORNWALL BORDERS

Country Village Destination Inn

Car Park (50) Patio & Beer Garden (50+)

Substantial Former Farmhouse Refurbished To A High Standard Flexible Business & Home Opportunity Offering 6 Individual Bedrooms Sauna, Hot Tub, Gardens & Private Parking

Immaculate Detached Village Guest House 5 Quality Ensuite Letting Bedrooms Superior 2 Bedroom Owner’s Accommodation Commercial Kitchens, Car Park & Gardens Profitable Lifestyle B & B Business

FH £495,000

FH £549,950

Set in Around 0.6 Acres Bar Areas (32+), Dining Room (43) 4 En-Suite Letting Rooms, 3 Bed Private

4758

THINKING OF SELLING? CALL FOR A FREE VALUATION

6009

FH £650,000

6004

01392 201262 www.stonesmith.co.uk