CLH News #251 June/July '23

It will come as a surprise to nobody of the vital role the hospitality sector plays in boosting the UK economy

Our lead stor y shines a light on a repor t which reveals that in the past six years hospitality has increased its annual economic contribution by £20 billion to £93 billion It also shows that employment in the sector has risen to 3 5 million, making hospitality the third largest employer in the countr y operating at the ver y centre of the economy

In 2022 alone – and in spite of post-pandemic challenges still stifling growth - hospitality contributed £54 billion in tax receipts to the Treasur y, generated £20 billion wor th of expor ts and £7 billion in business investment

Fur thermore , with the economy practically stagnating figures released by the Office of National Statistics (ONS) again shines a light on the hospitality sector being the largest contributor to the increase in consumer-facing ser vices in April 2023 ONS director of economic statistics Darren Morgan said: “GDP bounced back after a weak March Bars and pubs had a comparatively strong April ” These numbers reflect the unwavering demand for hospitality ser vices in the countr y, showcasing the sector's ability to drive consumer spending and stimulate economic activity

Fur thermore , the hospitality sector stands as one of the largest employers in the UK providing jobs to approximately 3 2 million people From bustling restaurants and vibrant pubs to luxurious hotels and charming bed and breakfasts, these establishments are the lifeblood of local communities, offering employment oppor tunities across a wide range of skill sets The sector not only suppor ts the livelihoods of millions but also helps reduce unemployment rates and fosters social mobility However, that does seem to fall on “deaf ears ”

Recognizing the sector's contributions and reducing the tax burden it faces, par ticularly in alcohol duty, will not only enable businesses to thrive but also unlock its full potential as a catalyst for economic growth and job creation

It really is imperative that policymakers, industr y stakeholders, and the public at large acknowledge the impor tance of the hospitality sector and actively work together to create an enabling environment that nur tures its growth and maximizes its positive impact on the UK economy, before it is too late and the damage is done for good!

Suppor ting this vital sector is not only a matter of economic prosperity but also a testament to the rich cultural heritage and diverse offerings that make the UK a world-class destination

Don't forget to sign up to our weekly digital editions and read all the latest news and developments from the hospitality sector at www catererlicensee com

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Hospitality Could Deliver £29 Billion Boost to UK Economy with Right Support

(CONTINUED FROM FRONT COVER)

UKHospitality Chief Executive Kate Nicholls said: “These figures show just how much of an economic powerhouse hospitality is “Despite going through a pandemic and a cost-of-living crisis over the past six years, as a sector we have continued to overcome challenges to increase our value to the economy and cement our position as a major employer

“It’s essential that our role as a strategically impor tant sector for the nation is recognised by politicians, and that we work together to help grow our economic contribution, create more jobs and enhance our offering in communities

“This repor t shows what can be achieved if we can stimulate growth, bear down on inflation and have an enabling and suppor tive policy environment in place for hospitality The potential for the sector to deliver another £29 billion to the economy annually is an oppor tunity that the Government should be eager to embrace

SEIZE THE OPPORTUNITIES

I urge the Government to work even more closely with us, to seize the oppor tunities available and unleash the incredible potential of hospitality This means tackling shor t-term issues that are stifling fur ther growth, like enormous energ y costs, food and drink inflation and damaging labour shor tages, and really looking at the long-term structural issues holding businesses back, across business rates, licensing and planning

“I’m incredibly proud of the resilience our sector has shown in recent years and the fact we continue to be a significant source of economic growth

“Our sector has a long track-record of growing rapidly and driving the economy – these figures back that up and I hope the potential of hospi-

tality is harnessed by the Government ” HOSPITALITY

LARGEST CONTRIBUTOR

The UK economy was fur ther confirmed as the Office for National Statistics (ONS) yesterday (June 14) cited hospitality as one of the biggest drivers of jobs growth after UK employment hit a record high of 33 million

The UK economy recorded slow growth in April, after having shrunk in the previous month, according to data released by the Office for National Statistics (ONS)

The economic output grew by 0 2 per cent, month on month, in April, in line with economists’ expectations, the ONS said However, the hospitality sector was the largest contributor to the increase in consumer-facing ser vices in April 2023, ONS director of economic statistics Darren Morgan said: “GDP bounced back after a weak March “Bars and pubs had a comparatively strong April while car sales rebounded and education par tially recovered from the effect of the previous month’s strikes ”

“Not substantive but positive signs of growth and recover y – and dependent on discretionar y spend – but clearly fragile confidence and vital action to tackle inflation uses the right levers and tackles the right causes – energ y and labour ”

She added the results ser ved a reminder of the impor tance of hospitality in driving economic growth and why it matters whether the sector is resilient”

It comes after the ONS revealed the UK economy unexpectedly grew by 0 1% in November 2022 as a result of people going to the pub to watch the FIFA World Cup

PLAN TO CUT RATE OF INFLATION

Chancellor Jeremy Hunt repeated his plan to cut the rate of inflation in

half which is currently running at 8 7 per cent

“We are growing the economy with the IMF [the International Monetar y Fund] saying that from 2025 we will grow faster than Germany, France and Italy,” Mr Hunt said

“But high growth needs low inflation so we must stick relentlessly to our plan to halve the rate this year to protect family budgets ”

Shadow chancellor Rachel Reeves from the opposition Labour said:

“Despite our countr y ’ s huge potential and promise , today is another day in the dismal low-growth record book of this Conser vative government

The facts remain that families are feeling worse off, facing a soaring Tor y mor tgage penalty and we re lagging behind on the global stage

Pubs Code Adjudicator’s Tied Tenants Survey Shines A Light On Pub Co And Tenant Relationships

PCA ISSUES FINDINGS FROM ANNUAL SURVEY, WITH MARSTON’S COMING OUT AS THE TOP PERFORMER ACROSS THE BOARD

The Pubs Code Adjudicator (PC A) has issued the results from this year ’ s edition of its Annual Tied Tenants Sur vey, shining a light on tenant sentiment towards as well as their relationships with the UK’s top six pub companies: Admiral Greene King Marston’s Punch Star and Stonegate

The PC A’s largest ever sur vey canvassed the opinions of a record 1,206 tied pub tenants, with individual conversations gauging their thoughts and opinions on a variety of key areas relating to the transparency obligations imposed by the Pubs Code , including overall satisfaction with their pub company, happiness with their type of tenancy agreement, their relationship with their Business Development Manager and Code Compliance Officer, and sentiment on the information provided to them

The sur vey indicates that 62% of tenants are happy with the current relationship they have with their pub company – a figure that is unchanged from last year ’ s sur vey The areas where tenants feel pub companies are performing best include fair and transparent treatment of tenants (with four in five tenants saying their BDM is fair with them in discussions), providing quick response times to concerns and issues raised, and the provision of information

The data reveals that tenants at Marston’s have the highest overall satisfaction rates at 85%, a +12 percentage point increase on last year This is followed by Greene King (75%, +8 year-on-year), Admiral (75%, -5 YOY), Punch (60%, +13 YOY), Star (55%, -5 YOY), and Stonegate (50%, -9 YOY)

When focusing on tenant satisfaction with their tenancy agreement, 62% of respondents are currently satisfied, while 19% are actively unsatisfied

Typically, tenants with a tied lease agreement are least satisfied (56%), while tied tenancies, franchises and other similar types of agreements are leaving tenants more satisfied (67%) Tenants at Marston’s have the highest levels of satisfaction with their agreement (79%)

A clear majority of new tenants feel they are being set up for success by their pub companies The data indicates that 86% of respondents

whose tenancies star ted in the last two years found the information they received from their pub company to be useful, while 64% of new tenants found the sustainable business plan useful 94% of Marston’s tenants and 92% of Greene King tenants were satisfied with the information and materials provided to them at the star t of their tenancies, suggesting that the better prepared tenants are from the outset the higher the likelihood that they will be satisfied with their tenancies in the longer term

Tenants were also asked a series of questions about their Business Development Manager (BDM) and Code Compliance Officer (CCO) and 81% of all sur veyed tenants think their BDM is fair and reasonable (+5 percentage points on last year), with Greene King showing the highest increase from 77% satisfaction in 2022 to 88% this year just below Marston’s at 92% Star, Punch and Stonegate all performed better in this area than last year, with Star up to 83% from 75% and Punch up to 78% from 72%

Stonegate was at 73% compared to 71% last year Fur thermore , 55% claimed they provide the requisite level of business planning suppor t (-1 percentage point on last year) with Marston’s (81%) Admiral (67%) and Greene King (67%) all scoring above average; however only 37% of tenants are happy with the way they manage repairs and dilapidations (-2

percentage points on last year), but tenancy type could be driving this as tenants with a tied lease agreement recorded just 26% satisfaction, followed by tied tenancy (40%), and other types of agreement (51%)

Turning to the CCOs, just one in four tenants know who their CCO is Of those who can name them, 56% are satisfied with the information and advice provided to them about the Pubs Code (+4 percentage points on last year), and 51% are confident in how their CCO handles matters related to the Pubs Code (+7 percentage points on last year)

Commenting on the sur vey findings, Fiona Dickie , the Pubs Code Adjudicator, said: It s encouraging to see overall tenant satisfaction is in line with last year s sur vey, despite the increasingly challenging and demanding market conditions that continue to plague the industr y There is, of course , some way to go to improving this figure from 62%, with some individual pub companies having more work to do than others, but we ’ re confident that, with the PC A’s suppor t, they will be able to increase this figure

“While it’s cer tainly a positive that such a high propor tion of tenants are aware of the Pubs Code , at 84%, it is more concerning that only 54% are aware of the PC A and the suppor t we ’ re able to provide The fact that only 37% of tenants are happy when it comes to repairs and dilapidations at their pub is a core area of concern that needs to be analysed and improved upon, and is an example of something the PC A can help tenants with

“It’s clear from the sur vey findings that the tenants who are best prepared and made aware of their Pubs Code rights from the outset, are the ones that ultimately experience greater levels of satisfaction throughout their tenancies At the end of the day, compliance with the Code in a meaningful way is good for business, and we exist to ensure that tenants are happy so that they can run the most successful pubs possible for them and their pub company

“We’re looking forward to working closely with the six largest pub companies, as well as their tenants, to help develop and enhance fair relationships across the board and ensure that all par ties have got as much suppor t and the requisite information they need to perform at the peak of their abilities ”

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Legionella Risk Assessments

Legionnaires disease can cause serious illness and even death, it was named after the 1st major recorded outbreak at a conference/gathering in the United States

The bacteria are present in all water and become an issue when the right conditions for them to proliferate exist These are; an ideal temperature and some stagnation the perfect temperature is mid to high 30 degrees

C Approved Code of Practice (ACOP) L8 recommends that an initial Legionella risk assessment is carried out and then a suitable water management scheme is put in place and followed This will include monitoring of outlets and water tanks and may include regular water sampling and disinfections The Legionella risk assessment needs to be carried out to BS8580 by a competent i e trained person

The bacteria is ingested by human beings in the form of an aerosol and then infects the lungs, the symptoms are similar to flu and also Covid 19 The mild illness is called Pontiac fever and will generally be flu-like and may dissi-

pate without treatment The more serious illness can involve hospitalisation including ICU and even death Public Health England confirms there were 503 cases of Legionnaires' Disease in 2019 for England and Wales – an average of almost 10 cases a week (Latest available data)

The most common sources are from showers or other equipment, such as cooling towers, that produce an aerosol Stagnation is also a major factor in increasing the risk, to mitigate this any low use/seldom used outlets should be run off weekly Temperature monitoring is also advisable , both of these actions MUST be recorded

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Trade Associations Call for Action on Energy Costs

Trade associations representing high-street businesses including pubs, breweries, hairdressers, local shops and other small businesses have today written to the Chair of the newly formed Energ y Security Committee to plead for urgent action to save them from the energ y crisis

In a joint letter to Angus MacNeil MP, Chair of the newly formed cross-par ty Energ y Security and Net Zero Committee organisations including the British Beer and Pub Association, The Association of Convenience Stores National Hair & Beauty Federation and the Federation of Small Businesses have outlined the “unprecedented cost pressures arising from nondomestic energ y supply”, urging the group to convene an urgent inquir y into supplier behaviour and save small businesses across the countr y from ruin

Together, the organisations represent businesses suppor ting millions of jobs across the countr y and have each raised the alarm about the extreme burden placed on them by rocketing energ y costs in the past year

Now the groups have joined together to warn of the potential huge losses that will be felt in communities

and on highstreets across the countr y if nothing is done to protect businesses from high costs and poor practice by suppliers

In a joint statement a representative for the organisations said: “Business owners across the countr y are feeling powerless at the hands of energ y suppliers They have seen energ y bills rise exponentially in the past year and despite heading into warmer months this pain is set to continue Some businesses had little or no choice but to lock into extremely costly contracts at the height of the energ y crisis and will and many will be paying over the odds for the next 12 months and beyond

“These local businesses are well-loved assets central pillars in their neighbourhoods, and if it weren’t for energ y bills wiping out their profits would be running successfully thanks to the ongoing custom and suppor t of their communities

“We are urging the Committee to use its powers to recognise this crisis as a real tangible threat to the existence of businesses across the countr y and convene an urgent inquir y into the conduct of suppliers ”

‘New Approach’ Needed to Business Rates

Lack of action to address an outdated and costly business rates system is holding businesses back UKHospitality Scotland has said

Responding to the Ministerial Statement on nondomestic rates, UKHospitality Scotland Executive Director Leon Thompson said: “The current system of business rates is holding our businesses back, with the punitive rates they pay preventing investment It’s clear a new approach is needed if we are to achieve the Barclay Review’s aim of a business rates system that suppor ts and encourages long-term investment

“We’re hearing from hospitality businesses that their rateable values have increased by up to 50%, which makes the repor t from the Chief Statistician today, that rateable values are decreasing, surprising The repor t does not reflect the reality on the ground, as felt by many of our businesses

“Instead increased business rates are reducing the

ability of businesses to invest, stifling economic growth and the creation of new jobs Additionally, businesses are spending thousands of pounds and precious hours on appeals, in an effort to reduce poorly calculated bills

The divergence in business rates nor th and south of the border sees our members pay higher rates here in Scotland than comparable businesses in England Today s news that the Scottish Government will not deliver on its manifesto commitment to reduce the Higher Proper ty Rate , bringing it into line with England, is a fur ther illustration of the extra costs hospitality businesses face here

“The New Deal for Business Group and details of a sub-group to look at non-domestic rates is welcome news There is much to do to improve the system and UKHospitality Scotland looks forward to engaging with the Business Group and the sub-group on this issue ”

Is Cash Still King?

Nicky Severn from Loomis UK (www.loomis .co.uk) discusses the impor tance of cash in today’s society and how those in the hospitality sector can best manage this invaluable payment tool

For a while now exper ts have been predicting the death of cash and as contactless cards, mobile payment platforms and other digital payment options proliferate , the need to carr y cash has, for many, reduced And yet, we must be aware of the dangers of sleepwalking into a cashless sociecty

Cash is still incredibly impor tant It provides inclusivity and accessibility for many

For example , there are many people who are less comfor table with technolog y and who are reluctant to launch their full payment ability into digital cyber space

There are those who live in rural communities with poor digital connection and there are those with challenging financial situations who may not be able or willing to have a bank account According to Bank of England there are still over 1 million people inthe UK who are ’unbanked’ leaving them totally reliant on cash What’s more , in the light of the recent cost of living crisis, there s whole new swathe of people who have found that cash is the best way to budget effectively in challenging times Paying digitially can often mean we are tempted to spend above and beyond our preferred limits – with cash you can’t go over budget and that’s why ideas such as ’envelope cash stuffing’ have become a social media phenomena!

Impor tantly too we should remember that there are individuals who are reluctant to spend digitially due to their preference for privacy Some do not like the possiblity of ’big brother’ traking our spending habits and the potential control this gives card companies over our daily lives

With all these factors in mind it is obvious that there are many people for whom cash is their preferreed

The British Street Food Awards in Association with Majisign

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Make The Most Of Your Outdoor Spaces

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Hotel Buyer’s outdoor furniture selection features ergonomically designed chairs, sofas, loungers, and tables that provide optimal comfor t without compromising on style With a variety of contemporar y and timeless designs Hotel Buyer’s furniture seamlessly blends with any outdoor setting, whether it’s a rooftop terrace , poolside area,

method of payment and many others who like to use it combination with digital transactions

For those in the hospitality industr y therefore refusing to accept cash could prove to be extremely damaging In the vast majority of scenarios, providng customers with the flexibility and payment choice is the optimal solution –in fact many people consider and expect the right to choose how they pay as a basic human right

Alongside the impor tance of providing customer choice , there is another reason why the acceptance of cash remains impor tant Imagine the scenario - a cyber attack, natural disasters or other significant events that knock out internet connections, digital banking and payment systems If there were no physical alternative to digital payment, the whole payment eco-system would be left high and dr y!

It is for a combination of the reasons above that the UK government is keeping a close eye on protecting cash and an independent Access to Cash Review was established in 2018 While not advocating “ a view on the merits of a cashless society” the Review highlighted the risks to millions of people of such a situation and called on Government, regulators and financial ser vices to work together to keep cash viable for the foreseeable future

In the 2020 Budget the UK Government made a commitment to legislating to protect access to cash and there have been a number other measures taken and action groups established to do so

The dangers of leaning too far into the cashless arena have already been demonstrated Take Norway for instance , it is on the verge of being a cashless society but now the Norwegian government is applying the brakes, with proposals planned to force businesses to accept cash Why? Not ever yone is comfor table with digital solutions and there have been issues with payment systems going down in recent years One such event happened the day before Norway s constitution day in 2022 and caused chaos for consumers stocking up on champagne , beer and food for the big day Consumers were forced to use cash where possible or miss out and the government said the experience “showed us that the ability to pay with cash must be preser ved ”

So all that being said, what is the role of Loomis in helping to keep cash alive?

In an environment where bank branches are closing at a steady rate , Loomis is proud to provide an alternative way for transactional businesses in sectors such as hospitaity to deal with the cash coming into their businesses From smar t safes and cash collection, to cash processing ser vices and coin and note deliver y, Loomis UK suppor ts businesses throughout the UK by providing safe secure and effective solutions to cash management Here at Loomis, we firmly believe that it’s still vital to keep the cash flowing and we are proud to help businessses do so For fur ther information please visit www.loomis.co.uk

2023 British Street Food Awards We create wooden A Boards, condiment holders and menu holders primarily for the hospitality industr y and working closely with the founder Richard Johnson we are proud to be a par t of championing the world’s new food heroes and the Michelin stars of tomorrow

The 2023 British Street Food Awards are underway so visit them to taste the best in UK street food and vote to send your favourites to the final of the British Street Food Awards in August

The finalists who win the grand finals in London, they can go to the final of the European Street Food Awards in September Visit www majisign co uk

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By investing in outdoor furniture , you elevate the guest experience to new heights Thoughtfully designed outdoor spaces with comfor table seating arrangements encourage guests to unwind, socialize , and connect with nature Whether it’s savouring a cup of coffee on a sunny morning or enjoying a sunset cocktail, these inviting outdoor spaces create lasting memories and leave a positive impression on your guests

Hotel Buyer s outdoor furniture collection offers a range of benefits for hospitality businesses seeking to enhance their outdoor spaces The combination of durability, comfor t, style , versatility, and customization ensures that your hotel’s outdoor areas become captivating and welcoming spaces for guests to enjoy By investing in Hotel Buyer’s outdoor furniture , you not only elevate your establishment’s aesthetics but also provide memorable experiences that differentiate your hotel from the competition

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1

Business Confidence Rising In Hospitality Despite Inflationary Pressures

New sur vey from CGA by NIQ and Four th reveals upswing in optimism but concerns about profitability and cash reser ves

Optimism among leaders of Britain’s top hospitality groups has risen since the star t of 2023 according to the latest Business Confidence Sur vey from CGA by NIQ and Four th

The quar terly poll shows more than half (54%) of leaders feel optimistic about prospects for their business over the next 12 months a healthy increase of seven percentage points from the Januar y sur vey, and well over double the number (22%) who feel pessimistic

The propor tion of leaders feeling confident about the eating and drinking out market in general has risen even more sharply quar ter-on-quar ter by ten percentage points to 40%

Leaders remain more optimistic than the independent market, where confidence in general (23%) and their own business (33%) are lower, influenced by lower profits and higher rates of closure seen in the latest Hospitality Market Monitor

However, all figures remain below the levels seen before the COVID-19 pandemic , and the Business

Confidence Sur vey reveals the ongoing impacts of inflation on hospitality A quar ter (25%) of leaders say their business operated at a loss in the first quar ter of 2023, while 32% say their profitability has been below last year ’ s levels

There are also signs that some businesses weakened by COVID-19 remain at risk More than a quarter (28%) of leaders say they now have less than three months’ worth of cash reser ves, and one in seven (14%) says their business is at risk of failure in the next 12 months a figure that is unchanged from the Januar y sur vey Karl Chessell, CGA by NIQ’s director – hospitality operators and food EMEA said: “These figures highlight the impressive resilience of pubs, bars, and restaurants despite the enormous challenges of COVID-19 and the cost-of-living crisis All our research shows consumers remain eager to eat and drink out when they can, and business leaders are rightly confident about the longterm outlook for hospitality Never theless, the relentless rise in bills for businesses and consumers alike leaves many firms and jobs extremely vulnerable Until inflation finally eases conditions will remain ver y difficult, and hospitality deser ves targeted government suppor t to mitigate costs

Soft Drinks Sales Surge in First Quarter of 2023

CGA by NIQ’s data shows it has been a ver y strong star t to 2023 for the soft drinks categor y Sales surged past the £1bn mark to reach £1,007m in the first quar ter up by an inflation-beating 12% year-onyear

Soft drinks now have a 15 5% share of total On

Premise drinks sales by value having grown their share by 1 7 percentage points over the last 12 months This is faster growth than any other categor y and a lot of it has come at the expense of spirits, which has lost 2 4 percentage points of share It reflects many consumers ’ growing interest in health and alcohol moderation and indicates that ‘Dr y Januar y ’ has been an effective launchpad for soft

drinks this year

“Soft drinks have been a real bright spot in a challenging first quar ter for the On Premise said Matt Meek, CGA senior client manager “Interest in moderation and value have combined to pull more consumers into the categor y, and we ’ ve seen some excellent NPD innovations and activations in early 2023 But with inflation piling pressure on both businesses costs and consumers spending there will be intense competition for sales over the spring and summer Keeping up to speed with trends and responding with the right strategies in ranging, pricing, ser ve and more will be crucial in the battle for soft drinks share ”

Add Chefs to Shortage Occupation List, Sector Leaders Urge

Hospitality trade bodies have repeated calls for the Migration Advisor y Committee (MAC) to add chefs to the shor tage occupation list (SoL) to make it easier for businesses to recruit from abroad meaning that if accepted, chefs who are coming from overseas, will be given dispensations within the immigration rules including lower salar y thresholds and reduced visa application

fees

Currently, if an occupation is on the Shor tage Occupation List employers do not have to meet the full salar y threshold that other jobs on the Skilled Worker visa must meet

UKHospitality said there is currently a 10% shor tage of head chefs and up to 21% for production chefs and highlighted that the sector had chef shor tages ranging from 10% for head chefs, up to 21% for production

chefs

Sector leaders have also requested that hospitality super visors, which includes housekeepers and receptionists, and sommeliers are reclassified in order for them to be eligible for the skilled visa route 20% of members have vacancies for hospitality super visors and there are estimated to be up to 600 vacancies for sommeliers

UKHospitality Chief Executive Kate Nicholls said: “As we have continued to highlight we need to have a prag-

matic and sensible approach to immigration and that simply isn’t the case now

“While the sector continues to invest significantly in growing its own talent there needs to be changes to our immigration system to enable businesses to fill essential skills gaps

“The Shor tage Occupation List is a critical par t of that and adding chefs to the list is a simple move that can have enormous benefits In our evidence submitted to the MAC , we highlighted how a quar ter of members told us they would restrict their trading hours if this level of chef vacancies continued This is likely to be on top of cutbacks many businesses have already been forced to make

“It’s not just chefs Critical roles like super visors, executive housekeepers and multi-lingual receptionists are all in high demand from the sector but they are just unable to be filled A reclassification of these impor tant roles to make them eligible for the skilled visa route would provide a massive boost

“I’d urge the MAC to recognise the value hospitality can bring to the economy, when it s operating at full strength, and grant our requests to help alleviate the devastating shor tages that continue to plague our sector ”

Brewery Insolvencies Rise as Operational Costs Increase

Soaring operational costs and a greater competition between brands have seen the number of UK breweries becoming insolvent more than triple in the past year, with smaller brewers worst affected, according to data released by tax and audit firm Mazars

Using Insolvency Ser vice data, the company said the number of insolvencies rose to 45 in the year to March 31, 2023, up from 15 in the previous year Paul Maloney associate director at Mazars said the insolvencies are largely of smaller craft breweries who have “suffered from an oversaturated market and from rising overheads”

Mr Maloney said: “Craft breweries have been struggling for some time , but rising prices have brought their financial challenges to a head Craft brewers often offer ‘premium’ beers, but consumers are turn-

ing to cheaper alternatives As such discount brands produced by large international brewers and supermarkets’ own brands are increasingly becoming a choice for consumers

“The craft beer market has grown enormously over the past decade The cost of living crisis means that many of these brewers are struggling to car ve out a niche in a shrinking market Some of them will not make it

Smaller breweries also often suffer from limited routes to market, lack proper distribution channels to consumers and are dependent on taprooms and supplies to local bottle shops Those restrictions limited the turnover of many craft breweries, meaning they were unable to break even

Tackling the Pressures That Face Hospitality Workers

Hospitality is an exciting and dynamic career, packed with progression and oppor tunity It is a passion that allows people to thrive socially and professionally However, as with any career, we frequently fail to prioritise our well-being both inside and outside of the workplace A recent study found that 23 8% of employees in the hospitality industr y experience mental health problems This is frequently associated with working in a highstress environment, unpredictable schedules, and lengthy periods on your feet

Fur thermore , the cost-of-living crisis has had a profound impact on individuals working in the hospitality industr y, exacerbating the challenges they face in their daily lives with financial stress and pressure to make ends meet Of course , addressing these challenges requires a comprehensive approach, including initiatives to improve wages and the provision of accessible benefits, which may not be a quick fix However, there are small steps that hospitality workers can take to improve their overall wellbeing

THE IMPORTANCE OF A GOOD NIGHT’S SLEEP

In the world of hospitality, the demands are relentless, often stretching our working hours into the depths of the night Without proper rejuvenation and sufficient sleep, this can be exhausting and take its toll on the individual

The hospitality industr y thrives on people who can effor tlessly multitask think on their feet and radiate an upbeat personality while engaging with customers and ensuring a positive experience for them However, to embody these qualities and safeguard our mental health and overall wellbeing, there is one essential requirement: a good night s sleep

To ensure you are following a healthy sleeping routine , we must strive for consistency It is impor tant to follow a regular sleep schedule that allows your body to rest In addition, tr y to incorporate activities that do not consist of digital devices Instead, tr y to read a book or have a soothing hot bath to settle before bed Following this rou-

By Chris Gamm, CEO at the Springboard Charity (https://springboard uk net/)

tine will ensure you awaken ready to conquer the day, embodying the ver y best versions of ourselves both within and beyond the confines of work

LEAN ON OTHERS

One of the main benefits of hospitality is the social aspect of the role Working outside of the regular 9-5 hours can lead to strong bonds with your co-workers, fostering a healthy and suppor tive work environment As a result, it is critical to lean into your peers and speak up if you are stressed or depressed Connecting with others can help us feel more at home and reduce feelings of loneliness Talking to someone you trust is a great way to get rid of any negative feelings you are having

It is critical to put this into practice outside of the workplace Volunteering is an excellent way to meet new people Giving your time to help others can provide you with a sense of purpose , allow you to meet new people , and boost your self-esteem Alternatively, if you have a hobby or a passion, joining a class or group is a fantastic way to meet people who share your interests

INVEST IN YOUR PHYSICAL HEALTH

Taking care of your personal health can make you feel physically and mentally better This includes eating a nutritious diet Working irregular hours may result in unhealthy eating habits; however it is critical to find time to eat three balanced meals per day This is critical for your energ y levels and can negatively impact your work performance Hospitality can require a lot of running around on your feet, so it is critical to fuel yourself properly

Even though hospitality is an active role that requires constant movement it is equally impor tant to maintain this physical activity outside of the workplace This could be as simple as going for a walk to connect with nature Spending time in nature can help you improve your mood and reduce stress and anger

Hospitality like any career has its challenges It requires resilience and determination Having this can open the job to a long-standing career, full of exciting oppor tunities It gives us the oppor tunity to meet new people ever y day and build on vital skills To ensure you are getting the most out of yourself, it is crucial to nur ture your mental health and take the time to ensure you are recuperating

Independent Hotels In The UK Well-Positioned Heading Into Summer Season

Despite ongoing global macroeconomic uncer tainty, independent hotels in the UK have posted strong levels of recover y thus far in 2023, out-pacing 2022 performance indicators This is according to the latest data from hotel management tech solution RoomRaccoon which monitored key performance metrics from over 2000 rooms in boutique hotels

, averaged

daily rate According

to RoomRaccoon’s data, hotel occupancy recorded between Januar y and April increased from 39% in 2022 to 43% in 2023, while ADR grew from £110 in 2022 to £123 in 2023

Commenting on the data, the Market Head of RoomRaccoon UK, Ed Kerr says: Although inflation and rising operating costs have had a substantial impact on industr y rates the rise in ADR is also indicative of hotels capitalising on sustained travel demand in 2023 ”

Ed cautions that with higher room rates come increased guest expectations “To provide that extra touch of hospitality hoteliers can leverage customer data in their PMS to identify patterns preferences and trends and create a more tailored experience for guests This will help avoid a drop in guest satisfaction due to increased costs ”

Admiral Taverns Raises £85,000 for Mental Health Charity

Admiral Taverns community pub group which owns nearly 1 500 pubs across the UK, has raised an incredible £85,000 for its charity par tner, Chasing the Stigma – a charity dedicated to normalising the subject of mental health and ensuring ever yone can find essential suppor t when they need it most

Last month Admiral employees, family and friends embarked on a 34-mile hike across Cheshire s famous Sandstone Trail raising over £50,000 for the walk alone Star ting in Frodsham, the route took par ticipants through Cheshire – home to the Admiral Taverns Headquar ters – ending in Whitchurch at the Shropshire border In total, the team walked more than 1,100 miles, totaling over 2 5 million steps To round off the day a celebrator y barbeque was held at one of Admiral’s community pubs, The Watergate in Whitchurch

All proceeds from the the charity walk will be donated to Chasing the Stigma,

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enabling it to continue its impressive charity work and ensure that its Hub of Hope app – the nation’s go-to mental health ser vices signposting tool – remains free Chasing the Stigma also aims to create an environment of understanding through its Ambassador of Hope training This has been developed so that organisations can commit to embedding positive mental health actions via training activities online resources and direct communication and suppor t with the charity team Jake Mills, Founder & CEO at Chasing the Stigma, commented: “On behalf of the whole team at Chasing the Stigma, I would like to thank Admiral Taverns and their family and friends for raising a fantastic £85,000 for us We are completely astonished by this and feel exceptionally touched by ever yone ’ s effor ts The conversation around mental health is more impor tant than ever and with this donation we will be able to continue the work we do and suppor ting those who need it the most ”

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Sheppy ’s Launches Apple’ing New Cider In Time For Summer

All of the flavour and none of the cider-effects, introducing Sheppy’s new Low Alcohol Cider with Raspberr y Landing just in time for the warmer weather and peak cider season, the world-renowned Somerset cider brand has captured summer in a bottle with the launch of its new low alcohol cider

Available exclusively from Sheppy’s webshop in 500ml bottles, RSP £21 50 for 12 bottles, it’s perfect for those looking to enjoy the flavours of cider without the alcohol

Crafted on the Sheppy s Cider Farm to have the same flavour profile as Sheppy s classic ciders, the new low alcohol variant is made using a carefully selected blend of Somerset’s finest traditional and desser t cider apples and pure

one of the oldest cider makers in the world, Sheppy’s knows a thing or two about crafting the perfect blend using traditional cider-making techniques and the new Low Alcohol Cider with Raspberr y is sure to make for a ‘berr y ’ good star t to British summer time Visit www sheppyscider com for fur ther information or see the adver t on the facing page

Tsunami of Appeals Proves

Business Rates System Just Isn’t Working Says Colliers

Latest business rates appeal figures announced this week reveal that the business rates system and in par ticular, CC A, the new Check Challenge Appeal Business Rates Appeals System, clearly isn t working, according to rating exper ts at Colliers- as businesses rushed to register their appeals as the 2017 Rating list came to an end Many of those appealing were in the retail and hospitality sectors

According to government statistics 845,670 Checks (the first par t of the appeal process) were registered over the six years of the 2017 list (1st April 2017 to 31st March 2023) with 132,690 or 16% of these registered in the last quar ter (Jan 1st to March 31st 2023) of the list alone- as businesses rushed to beat the deadline This was nearly seven times as many checks registered in the previous quar ter, when 19,660 were registered

As a result, 97,610 Checks were outstanding by 31st March 2023, up from 10,610 the previous quarter

According to John Webber Head of Business Rates at Colliers these high figures illustrate the extent to which businesses are unhappy with their business rates bills and are prepared to negotiate the complex CC A (Check Challenge Appeal) system to challenge them Webber points out that resolving these appeals will need a deluge of time and resource spent by the VOA

Such high numbers show that the system isn t working and that CC A has not been the answer the VOA claimed it would be “ says Webber “CC A was

brought in to stem the number of appeals made and to process them quickly Yet appeal figures are now averaging over 140,000 a year and are as high as ever Businesses still remain bogged down tr ying to get them resolved

According to government figures there were 1 085 million appeals registered in the seven years of the 2010 list CC A was brought in in April 2017 to stem the demand and make appeals easier, but the system was so cumbersome and complex that many businesses got frustrated and bogged down that they gave up going through the new appeal system

“Appeal figures fell in the early days not because CC A was working, as the VOA claimed, “ says Webber, “but because many businesses could not face the trauma of tr ying to negotiate the system and appeal their business rates As the latest figures show, with similar numbers of appeals against the 2017 list as that of 2010, the discontent with business rates bills has not gone away ”

Webber points out the current 2017 figures would be even worse if many businesses had not been given the two-year business rates holidays they received during the Covid period and the government had not “outlawed” the millions of appeals registered as an MCC (material change of circumstance) due to the pandemic’s impact on business

He concludes, “The VOA keeps tr ying to frustrate ratepayers in appealing their rating assessments, but even with the hurdles in place businesses are continuing to challenge their assessments in vast numbers The suggestion that CC A is working has been blown out of the water with these statistics! The burden of business rates is too high and the lack of transparency about how their bills are arrived at is the root cause of this shocking number of people appealing their assessments ”

Foodservice Price Inflation Jumps Back Above 20% in April

Price increases had begun to slow in the first quarter of this year, and inflation dipped below 20% in March for the first time since mid-2022 However, the rebound in April underlines the severe cost pressures facing businesses throughout the foodser vice sector at the moment

The rise was driven by pressure in the vegetables, fish and sugar, jams & syrups categories, each of which saw prices increase by between 3% and 4% monthon-month Potatoes, in which the UK is more than 90% self-sufficient, suffered a par ticularly sharp increase during April in the wake of rising production costs labour shor tages lower storage crops and significant shor t-supply in many par ts of Europe This supply/demand imbalance looks set to continue for much of the rest of 2023

More optimistically, conditions within three major upstream influencers on the price of food oil, exchange rates and commodity markets are now relatively benign compared to the volatility of 2022

The cost of Brent Crude oil has eased from $87 per barrel at the beginning of April to below $80 at the

end of the month, with more falls expected during May while sterling has remained stable Inflation in categories that had been affected by high inflation since the star t of the war in Ukraine , including oil & fats and dair y, continues to be subdued

Prestige Purchasing CEO Shaun Allen said: In spite of these April increases we expect to see inflation ease slowly over the course of 2023 as commodity pricing and prior year impacts kick in The major question that remains is the speed of that decline as energ y, labour costs and climate change remain significant constraints on progress with inflation reduction ”

James Ashurst, client director at CGA by NIQ, said:

“After welcome signs respite over the first quar ter of the year, it was disappointing to see inflation surge above 20% again in April On top of soaring costs in other key inputs and the impact of the cost of living crisis on consumers, it leaves hospitality businesses facing some seismic challenges The long-term outlook for this sector remains good, but trading remains exceptionally difficult

Warm Weather and Cider Drive More Drinks Sales Growth

Drinks sales were in year-on-year growth for a fifth successive time last week thanks to warm weather and surging cider sales

CGA by NIQ’s latest Drinks Recover y Tracker shows trading at Britain’s managed pubs and bars in the week to last Saturday (27 May) finished 2% ahead of the same week in 2022 down slightly from 5% in the previous week but completing a solid May for operators and suppliers

Last week was bookended by an 8% dip in sales on both Sunday (21 May) and Saturday (27 May) But all five weekdays were in growth, and trading peaked at +20% and +21% on Monday and Wednesday (22 and 24 May) on the back of high temperatures that lured people out to drink in pub and bar gardens and ter-

races

Categor y-wise , the Drinks Recover y Tracker showed strong growth for cider (up 22%), which always benefits from warmer weather Beer (up 5%) and soft drinks (+3%) recorded solid growth, but wine (up 0 2%) and spirits (down 11%) were weaker

“A fifth consecutive week of year-on-year growth is another encouraging sign for the On Premise as we move into the key summer months, says Jonathan Jones, CGA’s managing director, UK and Ireland “Never theless, operators continue to face strong headwinds of high inflation, increased cost-of-living and rail strikes in June so whilst there is oppor tunity in the market challenges remain as well ”

How Restaurants Can Fight Inflation and Boost Customer Loyalty

“Today, inflation is a reality that the restaurant and hospitality sector has no choice but to contend with as prices continue to surge in the UK There’s no doubt the rising cost of food is proving an additional challenge for heavily stretched restaurateurs: while they need to emphasize efficiency measures such as reducing more food waste and tighter menu management they also need to stay creative to ensure customers have the best possible experience

Consequently it can be challenging for restaurants to encourage customers to continue visiting their establishments given increasing hesitancy for additional expenditures such as dining out or ordering food online Now more than ever, building and retaining customer loyalty is critical to thrive and grow - here’s how to do so whilst keeping an eye on costs

CUSTOMER EXPERIENCE IS KING

A recent sur vey found that 40% people in the UK get up to three food deliveries a week today despite the recent rise in inflation While people are getting more takeaways and deliveries, they are also being more selective A whopping 68% of people said quality ingredients are more impor tant now than before the rise of inflation What’s more convenience is a major deciding factor for consumers selecting a restaurant for takeaway and deliver y 69% claim how close a restaurant is and how fast their food can get to them is now more impor tant than ever

This means a focus on offering high-quality, value-driven experiences can be a valuable way of differentiating restaurants from the competition This can include sourcing ingredients locally or from ar tisanal producers offering unique menu items that can t be found elsewhere , or providing excellent customer ser vice By offering experiences that stand out from the competition, restaurants can keep customers coming back for their own brand of special sauce , building a loyal customer base in the process

In addition to offering promotions and high-quality experiences, restaurants can also encourage customers by investing in their online presence This includes having a professional-looking website , an active social media presence , and positive online reviews With more and more people turning to the internet to find information about local businesses, a strong online presence can be a powerful tool for attracting new customers and driving repeat business

IMPROVE YOUR TECH OFFERING

According to the same research, more than a third of customers didn’t order from a restaurant again after they

Bacchus Wines PLDC

Bacchus Wines PLDC Ltd is an independent UK-based wine merchant offering joyful and affordable wines to the UK hospitality industr y The collection is small yet perfectly hand-picked by the founders The wines are selected on merit and never dictated by trends and showcase family-run vineyards that have been producing quality wine for decades Bacchus

Wines offers top-quality, award-winning, beautiful wines at prices that venues can appreciate As well as managing all impor ts and customs their consultancy can provide wine tastings, advice on food pairing and significant discounts for businesses that sign up for trade accounts

So what are the benefits of working with a small wine merchant?

Unlike bigger wine merchants, Bacchus Wines have simplified the wine

By Zhong Xu, CEO and Co-Founder, Deliverect (www deliverect com)

To boot, 19% of those same people told their friends or family not to buy from the restaurant either Avoiding these experiences and customer attrition as a result requires streamlining restaurant operations to ensure orders are fed smoothly from online platforms such as Deliveroo and Just Eat straight into the kitchen and then back out again

had a bad deliver y experience

One way that UK restaurants in the UK can do so is by using a cloud-based platform that integrates with their point-of-sale (POS) system and popular deliver y platforms With this type of technological integration restaurants can manage their online ordering, deliver y, and takeout operations from one central location, saving time and reducing errors

One valuable tactic to boost customer retention lies in regular, real-time menu updates This helps to endear restaurants to customers by allowing them to make informed decisions about what to order online and avoids disappointment if an item becomes unavailable due to supply issues or rising costs Syncing menus on apps and websites using menu optimisation makes it easier to make changes Some food deliver y management platforms also offer the ability to temporarily limit the availability of cer tain items, which helps manage customer expectations if the item they want is not currently available

FLEXIBILITY AND SPECIAL OFFERS

Another way to encourage customer loyalty is to offer flexible ordering and payment options With the rise of food deliver y ser vices many customers now expect to be able to order and pay for their meals online or through an app Since the pandemic , many restaurants have also branched out into owning their own deliver y channels which helps them to own more of their customer experience which can help differentiate their offerings versus the competition Ultimately, offering purchases through multiple channels can help restaurants diversify their revenue streams to drive new sales whilst customers will appreciate the optionality and convenience

Promotions and discounts are also a time-honored way of driving customer traffic too This can include things like loyalty programs, where customers earn rewards for their repeat business, or limited-time offers on popular menu items These promotions can be especially effective when paired with targeted marketing effor ts, such as email campaigns or social media ads, to reach specific customer segments

There are many ways that restaurants can encourage customers in the current inflationar y period in the UK By offering promotions and discounts, providing high-quality, value-driven experiences, offering flexible ordering and payment options, investing in their online presence , and building a sense of community, restaurants can attract and retain customers even in times of economic uncer tainty By using a cloud-based platform to streamline their online ordering and deliver y operations, restaurants can also save time and reduce errors, helping them to better ser ve their customers and grow their business ”

selling business for hospitality venues Bacchus Wines PLDC is a boutique wine merchant but selects their wines carefully They work with wine estates who they know personally They also choose wines that are not faddy, they specifically pick wines based on decades in the hospitality industr y, so they know what drinkers and diners will enjoy Their range constantly evolves, and they are not tied to a par ticular vineyard Adding new choice vintages and limited editions, they're convinced your customers will enjoy their wine offer

What else can Bacchus Wines PLDC offer hospitality venues?

As well as their personal approach to selling wine they offer the following ser vices:

• Great pr ices

• W ne tastings

• S gnificant discounts

• Online accounts

Handling of al shipping & log stics from vineyards

• Decades of exper ence in hospitality

• Help with food & w ne pair ing

Sourcing rare wines

• The option to buy sma ler quantities

If your customers enjoy top-quality wine and Champagne with provenance from winemakers who respect the terroir and the environment, get in touch Visit their website if you ' re after good prices with solid markup potential And if you want to book a wine tasting to discover just how good their wine range is, Bacchus Wines want to hear from you!

Find out more here - https://bacchuspldc com/

Or call us on 0845 500 1040

Up to £5,000 Fines for Operators Who Breach Tipping Laws

Following years of campaigning by trade unions and hospitality workers, a new tipping law was passed last month that will ensure ser vice charges go directly to the employees who receive them

The Employment (Allocation of Tips) Act 2023 which received Royal Assent in May, will come into effect in 2024 and is expected to put £200 million back into the pockets of workers each year The new law seeks to address the long-standing issue of employers deducting ser vice charges from tips and gratuities, leaving workers with less than customers may believe they are receiving Under the new legislation, businesses will be forbidden from withholding any par t of the tips, gratuities, or ser vice charges paid by customers and must ensure that the full amount goes directly to the workers who provided the ser vice

Gill McAteer, Director of Employment Law at Citation

For years, there has been concern about practice of some employers of withholding tips or ser vice charges paid by customers to recognise great ser vice and hard work The increase in card payments is thought to have compounded this issue , but last month Parliament finally passed new laws which will bring this practice to an end In a move which the government claims will see over 2 million workers boost their income by £200 million a year, the Employment (Allocation of Tips) Act 2023 will implement 2 objectives firstly to require employers to pay over to workers all tips which are

either paid to them directly or over which they have control, without any deductions Secondly, they will be required to put in place a fair system for distributing tips between workers and to have a written policy clearly setting out these arrangements Employers will be required to make their tips distribution policy available to all workers (not just their employees) and they will be required to keep records of all tips received and distributed for a period of at least 3 years Workers will have the right to request these records and when such a request is received, employers will have to respond within 4 weeks

The government will also be publishing a Code of Practice which will spell out for employers the principles of fairness and transparency which they should bear in mind when deciding on their tip distribution system

Penalties for employers who do not comply with the new rules will include orders to compensate workers for the financial loss attributable to the breach up to £5000 (this could also include people who have not made a claim) However workers will need to wait a little longer to see the benefit of these new rights because although the Act came into law in early May the government has not yet confirmed the date it will come into force nor have they published the regulations which will set out in more details how these rules will be applied It is expected that the new rules will are likely to come into force next April

£2 Bus Fare Extension Good News for Pubs

Speaking after the Depar tment for Transpor t announced an extension to the capped £2 single journey bus fare in England until the end of October,

C AMRA Chairman Nik Antona commented:

“£2 bus fares have helped to make getting to and from the pub more affordable At a time when the beer and pub trade needs as much suppor t as it can get, the decision to extend the cheap fares scheme until the end of October is undoubtedly good news

Our local pubs, social clubs, breweries and cider producers are vital par ts of community life up and down the countr y That’s why C AMRA’s Summer of Pub campaign is encouraging as many people as possible to head down to their local this summer to enjoy the community spirit that only a pint of real ale or

cider down the pub can bring

“We hope that the extended £2 bus fare scheme will help more people to suppor t their locals over the next few months in an affordable and environmentally friendly way ”

With bus patronage still at around 85 to 90% of pre-pandemic levels there are a number of ongoing challenges for bus operators

The government’s existing £60 million investment to cap single bus fares has already shown early signs of increased bus use with an independent sur vey of 1,000 people from passenger watchdog Transpor t Focus showing that 7% of people say that they are using the bus more

Navigating Customer Expectations: How to Optimise Brand Reputation and Drive Growth

Since the pandemic the hospitality industr y has had to contend with closures, staff shor tages, job losses, and the cost-of-living crisis, while evolving with rapid digital transformation and changing customer expectations

At Reputation, we par tnered with CGA an insight and research consultancy, to sur vey 2,300 consumers across Britain, France and Germany, and understand sentiment towards the industr y Here , we look at some key findings and share insight on how hospitality operators can better manage their online brand reputation, understand feedback and drive business growth

BUDGET-CONSCIOUS INDULGENCE

The sur vey found consumers remain eager to visit restaurants, pubs and bars and continue to turn to digital channels to help decide where to go

But with the cost-of-living crisis impacting spending and frequency consumer expectations are rising, with almost one in four wanting greater value for their pennies compared to a year ago

This makes ever y step in the customer journey a make-or-break moment for operators And as digital channels continue to grow in significance , there is no tool more crucial for developing a successful business than obtaining customer feedback at ever y single touch point

COVERING THE ESSENTIALS

When researching venues, the study shows that consumers consider practical information – such as menus opening hours and prices – to be the most vital factor in influencing their decision-making As such, businesses must ensure this information is easily accessible and presented clearly on their websites, social media, Google , and other platform presences In fact, some research shows that Google’s knowledge por tal gets almost 10x more traffic than a businesses corporate website*

Shouting about deals and discounts is impor tant too, as nearly a quar ter of Brits are on the hunt for offers when planning a visit – a trend we

expect to see more of as the cost-of-living crisis mounts – with a third more likely to leave a review after a good deal or discount

Getting these fundamentals wrong can lead to prospective guests turning away, negative reviews and harm to the brand Fur ther suppor ting this are the third of Brits who expressed frustration at being unable to find the basic details they want from a venue ’ s online presence – highlighting the impor tance of providing up-to-date consistent information across all digital channels

THE WORD AROUND TOWN

The sur vey also points to the impor tance of review and rating platforms, with TripAdvisor remaining Britain's most popular platform for pre-visit reviews, and Google the preferred choice for ratings

With review platforms a major battleground for brand reputation and consumers increasingly relying on them to make dining decisions, it s crucial for businesses to actively monitor good and bad feedback across all platforms and respond promptly and professionally

TURNING LEMONS INTO LEMONADE

Never theless, analysis indicates that more than one in five Google reviews is left without any kind of interaction This is where many operators are missing an oppor tunity Acknowledging a positive review is a good way to build repeat customers, but it’s the interaction a business has with negative reviews that can really turn things around Engaging with negative feedback shows customers that an establishment values their experience It also presents a chance to repair the damage , as almost half of Brits say they would return to a venue if their negative feedback was addressed appropriately

Similarly, with consumer expectations on the rise , businesses can use the feedback to identify and address areas for improvement in the guest experience This can include ever ything from the quality of the food and ser vice to venue hygiene , giving businesses the insight to continuously improve guest satisfaction and drive repeat customers

All this information can be a lot to juggle , let alone harness Par ticularly in today's environment where it’s imperative for pubs, bars, and restaurants to offer multiple communication channels, – including social media platforms, messaging applications and text messaging – as customers expect conven-

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RapidFit by Rearo is an instant solution for washroom surfaces Designed to accommodate time-constrained commercial washroom projects, Rearo s off-the-shelf RapidFit range is the perfect, fast solution for projects requiring toilet cubicles or vanity units Washroom design plays a vital role in the overall appearance of your company branding and can have a lasting impression on visitors – that s why Rearo offers a dedicated core range of nine high-pressure laminate décors within the commercial washrooms range

The RapidFit finishes were hand selected by the Rearo design team, with colours and textures chosen to ensure compliance with The Equality Act and future-proofed for a minimum of three years The colour choices take into consideration the needs of people with disabilities, including visual impairment, by ensuring neighbouring expanses of colour, such as walls and doors, are distinguishable by using contrasting colours Par ticularly popular within the

By Tracey Pankhur st, Senior CX Strategist, Reputation (www.reputation.com)

ience and accessibility in their interactions

Here , collating voice of the customer (VoC) data into a single platform provides businesses with a one-stop shop for understanding how guests feel about them in real time By adopting a comprehensive digital touchpoint management system operators can make feedback work harder for their business, enhancing customer engagement and overall operational efficiency

The cost-of-living crisis is having a significant impact on consumers ’ discretionar y spending Our research shows Brits’ love of pubs, bars and restaurants is undiminished, but operators will have to stay laser-focused on consumer habits and priorities to get guests through the door This means understanding the consumer, their digital journey and acting fast on feedback

The full study is available here and contains insight into the three big stages of digital customer engagement with a brand – before during and after their visits – as well as recommendations and top tips

10 TIPS FOR BUILDING DIGITAL BRAND REPUTATION

1 Encourage reviews to increase volume and improve vis bility on key platforms

2 Make reviews quic k, easy, and rewarding to boost response rates

3 Be responsive to all reviews especially negative ones with n hour s

4 Analyse social media to under stand and improve brand reputation

5 Act on feedbac k to improve operations , par t cularly around hygiene , food, and ser vice

6 Involve staff to gather feedbac k and improve operations while mot vating and retaining talent

7 Optimise for social media by deliver ing "Instagrammable" food and decor that guests can share

8 Emphasise value by making guests fee they are getting a good return for their money

9 Nail the basics on websites by making essential practicalities easily accessible

10 Chec k the tec h regularly to solve glitc hes before they rr itate user s

*Sourced by Reputation

hospitality sector, RapidFit washrooms are ideal for pubs restaurants and hotels

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Introducing the UK’s Best Organic Coffee in Convenient Coffee Pods

It takes much work to keep delivering value and an exceptional experience in the world of hospitality As well as quality, guests want convenience

Increasingly, many want provenance and ethical values Good coffee is a simple way to give the right first impression However, ser ve coffee that’s been awarded the UK’s Best Organic Coffee*, and you ’ re onto a winner!

Owens Coffees Gara coffee pods stand out for several reasons The pods feature one of Owens Coffee s popular house blends: Gara This specialty-grade coffee is cer tified organic Organically grown coffee is produced without nasty chemicals, precious water supplies are recycled, and it prevents deforestation Just for star ters!

At the beginning of 2020 41% of people agreed that buying organic items was good for sustainability By July (prompted by the pandemic) this increased to 50% Eateries spending more than 15% on organic produce are eligible to apply for Soil Association Cer tification: a USP that can increase footfall and create loyalty from conscious customers

Gara is also Fair trade cer tified, which means fair prices are paid to farmers and

farm workers A Fair trade Premium is paid on top of this suppor ting training business development, assistance for reducing climate change and its impact, and community projects

A staggering 29 000 coffee pods end up in landfill ever y month Owens pods are made from 100% aluminium Aluminium can be easily (and infinitely) recycled and reused – alongside domestic cans for example - instead of more pods contributing to landfill

Crafted from arabica specialty-grade coffee beans and medium-roasted, Gara promises a well-balanced, smooth taste to delight coffee aficionados Guests can indulge in a guilt-free cup, knowing it's both ethically sourced and exceptional

Note: pods are compatible with Nespresso® original coffee machines, widely used in the hospitality industr y *Gara was voted the UK s Best Organ c Coffee at the Soi Association s BOOM Awards

Retention In Hospitality: Building An Attractive and Engaging Work Environment

studying, and even allow for shor ter weeks

Educational pathways such as apprenticeships and T levels are offered by many hospitality businesses and give the oppor tunity to develop and build a career whilst working These coupled with internal development programmes can see quick progression from entr y level roles to management positions

The oppor tunity for a rewarding and fruitful career is plenty with entr y level roles star ting at £22k and rising to £60-80k plus for a general manager, so it’s crucial to make the oppor tunities for progression and earning potential clear to candidates

Working in hospitality doesn’t just mean working in the traditional roles of in restaurants or kitchens, whilst these roles are critical to the operation there are also oppor tunities in central functions like marketing sales finance , or HR

THE CARE GENE

nication and employee engagement It can be as simple as ensuring that a staff member has the right uniform and knows where the canteen is on their first day If you can keep an employee for 90 days they re 50% more likely to stay on in their job

To encourage retention within the crucial first three months, it’s also impor tant to show an honest picture of the job at recruitment stage This could be showing the inter viewee a room a guest has left or getting them to obser ve a busy breakfast shift As with any job it comes with its challenges, so employers should avoid selling the dream at inter view stage

UPPING RETENTION RATES

The hospitality industr y is coming out of a difficult period, with Brexit and a global pandemic having led to staff shor tages and a loss of key skills across the industr y This has forced businesses to dig deep to recover Having the right recruitment and retention strateg y in place is crucial Employers in hospitality can reap the benefits of a people first approach, with improved productivity and overall job satisfaction leading to increased retention and an attractive work environment

EMBRACE THE POSITIVES

Whilst hospitality can get a bad rep, it’s impor tant to shout about the positives of the industr y when it comes to attracting candidates The flexible hours, for example , mean a great work-life balance – gone are the days of working 100-hour weeks This can work around family commitments or

Having a jampacked CV filled with experience and qualifications shouldn’t be the priority for jobs in hospitality, instead it’s impor tant to look for people who fit the culture of your business Seek candidates that show the right attitude A key thing to look for is ‘the care gene ’ Will they smile and say “good morning” to a guest? Will they catch the eye of a customer at a busy bar and let them know they’re next?

These small traits are things that you can’t train but looking for them at inter view stage will ensure a successful working relationship later down the line

THE FIRST 90 DAYS

It’s estimated that around 30% of hospitality workers leave in the first 90 days because the job isn’t what they expected or they didn’t have the right training for the role The best way to combat this is through clear commu-

Ready To Work Together On Food Waste?

The UK government aims to stop food waste to landfill by 2030

In China, menus now note the weight and content of a dish to stop overordering

In the US $370 billion in clean energ y solutions is pledged by the Biden-Harris administration, which allows hospitals and universities to fund food-waste-to-energ y recycling technolog y

Dishwashing manufacturer Meiko is at the forefront of rapidly developing food waste recycling technologies across Europe Food waste naturally comes back to dishwash areas and exciting changes are coming to suit large-scale caterers like hospitals and small-volume food waste producers such as high street restaurants, cafes and takeaways

Anaerobic digestion will be at the hear t of future solutions because it is self-funding and generates clean energ y and fer tilizer

Small-scale waste producers could benefit from collaboration Shared local recy-

Summer Ready with Alliance Online

As temperatures soar and our summer begins, we Brits star t to more readily look for oppor tunities to eat out and enjoy a weekend staycation As a result the hospitality industr y sees an influx in business so needs to be ready

give its vintage look and feel The exquisite Diamond stemware collection replicates the look of refined stemmed glassware with the versatility of polycarbonate

BONNA CROCKERY

Improving retention is a process that must be constantly assessed If someone leaves in their probationar y period, hold an exit inter view with them, find out where the gaps are and take action to make it better When new team members star t, take it back to basics – make them feel welcomed by finding out how they take their tea, or their favourite chocolate bar – these things will make them feel valued Ensure that they have an open forum on their first week to air any issues, assign them a buddy to shadow on shift and get to know them on a human level This will help them engage with the business in those first crucial 90 days, creating a culture of belonging which makes for a low churn rate in retention Prioritising people is the best way to increase those all-impor tant retention rates in hospitality Assess what the first 90 days look like for a new star ter make sure they have oppor tunities for one-to-one time with a manager to discuss concerns, ensure they understand what the job entails upfront and take stock of this on a regular basis If someone does want to leave their role , hold an exit inter view, and look at areas to improve next time

With such a huge par t of the UK’s workforce being employed in hospitality, there is a responsibility for employers to work with their employees to make it a rewarding career path that consistently attracts the best talent

cling by high street cafes and restaurants could see farms and growers buying the fer tilizer while local homes and businesses use the energ y

Big waste producers, such as hospitals, universities and food manufacturers will have on-site recycling systems that capture , process and store food waste before sending it for processing to generate energ y

The future is wide open for the rapidly developing AD technolog y, which is experimenting with mixing different waste streams to generate even more power than each stream separately

One thing is sure , caterers and food waste processing plants will help power the nation in future

PAUL ANDERSON, MD, MEIKO UK

Meiko manufactures the MEIKO GREEN BioMaster® waste recycling system, which conver ts fr ying oil, coffee grounds, fats, peelings, plate waste , flower stalks etc , into fuel for anaerobic digestion

BioMaster comes in small medium and large-scale solutions It's ver y hygienic easy to use , fits into counter tops or works as a stand-alone unit And it is easy to share!

See the adver t on page 9 or visit

https://www.meiko-uk.co.uk/en/products/food-waste-systems

The first thing to note when it comes to carefully selecting the appropriate crocker y for a commercial establishment should always be practicality Another aspect that is of paramount impor tance in the decision is suitability, think of a bar or restaurant like a jigsaw where each piece needs to be perfect to ultimately create the ideal atmosphere and customer satisfaction The impressive thing about the new Bonna range is that both requirements are met effor tlessly each product range of Bonna delivers something unique that sets it apar t from the others Whether it be sentimentality, joy, peace or any other feelings, there is a Bonna range catered towards your demographic

LATEST FRONT OF HOUSE

Discover the latest products that can reinvigorate passion in your commercial establishment or introduce a new atmosphere and ambience to proceedings Here at Alliance

Online we have worked with industr y-leading brands to provide a peerless and comprehensive range of products for the last 25 years Each product has been carefully selected to meet industr y standards of the professional hospitality industr y In our time of operations Alliance have become a market-leading supplier of crocker y, cutler y, napkins, glassware , signage , bar and restaurant supplies For a digital copy of our Front of House brochure simply navigate to our site www allianceonline co uk and within the Trade section select Digital Brochures and you will find it in our digital catalogue’s librar y

See the adver t on page 12 for fur ther details

New Award Winning Technology Can Save You 35% To 55% On Cooking Oil in Deep Fryers

Ben

Inclusive Policies In Hospitality Demanded By Customers, New Survey Shows

A new sur vey by UKHospitality and CGA by NIQ shows that almost twothirds of customers think a venue ’ s equity, diversity and inclusion (EDI) policy is impor tant

The overwhelming majority of consumers responding to the sur vey were clear that they felt EDI policies were impor tant to them (64%) but only a third said they see venues adver tise their work on EDI and accessibility

Three in 10 people said they would be more likely to visit a venue if it promoted its EDI policies, demonstrating a significant oppor tunity for hospitality businesses to showcase their work

UKHospitality Chief Executive Kate Nicholls said: “Hospitality has always been a people-first business and has a tradition of being one of the most inclusive sectors in the world

“I know day-to-day there remains a huge amount taking place to ensure that remains the case and that we continue to enhance our equity, diversity and inclusion credentials

“These new statistics show that this work is clearly valued by the public and is actually a significant factor in where they choose to visit It s encouraging that customers want to see and understand the work we re doing and is a clear indication to businesses to bring this work to the forefront of their activities

“Whether it’s UKHospitality’s EDI committee the Hospitality Wellbeing and Development Promise , or our guide to recruiting over 50s, there is a huge amount happening in this space for us to shout about

“I’m delighted to dedicate this latest edition of Future Shock to EDI and showcase the work the sector is doing to be as equitable , diverse and inclusive as possible ”

CGA’s Director of Hospitality Operators and Food, EMEA, Karl Chessell said: “By any measure , the first quar ter of 2023 has been challenging Never theless, there are some encouraging signs as we look ahead to the rest of 2023 Most impor tantly of all CGA’s research consistently proves the public’s appetite for the special experiences that only hospitality can provide

“While some consumers are being forced to tighten their purse strings at the moment, visitation levels have not yet been significantly affected and we can be confident they will rise again when people feel more cash in their pockets

“Hospitality is a resourceful and resilient industr y with a bright long-term future despite the current challenges

It is also a ver y responsible sector and committed to improvements on big ethical issues like sustainability and diversity

Marmalade Trust Is Heineken UK’s New Official Charity

HEINEKEN UK has announced that Marmalade Trust is its new official charity par tner Marmalade Trust is one of the UK’s leading loneliness charities dedicated to raising awareness of loneliness and helping people to make more social connections

To coincide with Loneliness Awareness Week HEINEKEN UK commissioned research1 reveals that almost half (46%) of adult Brits experience feelings of loneliness at least once a week

Almost the same number of Brits (45%) will conceal their loneliness by fibbing to friends about what they did at the weekend Instead of fun-filled time with friends, they are too embarrassed or ashamed to say they spent the weekend alone

Fur ther to this, Brits are quite comfor table telling lies about their fake weekend social plans with friends: 40% saying they’d been to the pub, 36% claiming they’d been into town, and 34% saying they d gone shopping with company

Despite the prevalence of loneliness in communities, Brits are in fact longing for more moments of social interaction 45% of Brits say they would like to go on more nights out but that they don’t get many invites

What Can a TROLLEY Do for You?

Trolleys can be an invaluable way of increasing spending per head This could be through offering a cocktail, champagne by the glass, a cheese course at the table or even tempting your customers with delicious desser ts VISUAL APPEAL IS EVERYTHING!

Many customers feedback that their trolley pays for itself ver y quickly and they are often searching for a different type of

The new par tnership between HEINEKEN UK and Marmalade Trust will see them work together on a number of initiatives including introducing loneliness awareness staff training within both organisations and raising awareness of the charity and its work through the Star Pubs & Bars estate and the wider hospitality industr y, which is well placed to suppor t social connections

Those Star pubs wanting to get behind the charity will have access to free point-of-sale kits including double sided beer mats, conversation star ter topics, and an easy-to-use fundraising QR code that customers can scan to donate directly to Marmalade Trust

Lawson Mountstevens, Managing Director of Star Pubs & Bars at HEINEKEN UK, says: Most of us experience loneliness at some point in our lives, but the study shows almost half of us experience it on a weekly if not daily basis While it’s nothing to be ashamed of it’s something that we need to talk about and address Social connections are key to helping people who are experiencing feelings of loneliness Pubs are at the hear t of communities They are places where we can meet family and friends, make new connections, laugh, share problems, and build bonds with people over a cider or beer Par tnering with Marmalade Trust is a natural fit for us – we re going to work together with them to build a more connected world ”

to suit your environment you are sure to find the right trolley for you

Contact our friendly sales team today and find out how much a trolley can do for you!

Freephone: 0800 917 7943 e: sales@euroser vice-uk com, visit www euroser vice-uk com or see the adver t on page 7

Food Waste Dryer Slashes Hospitality Food Waste Costs

Hospitality costs are up all over the place with utilities, fuel, food, staff and product costs all contributing to the inflationar y pressures In addition, new legislation will add fur ther cost pressures The Environment Act 2021 bans food waste going into general waste and down the drain in disposal units, so you’ll need separate , additional wheelie bins So where can you cut costs and increase profits without cutting ser vice and putting off customers?

One answer is in waste disposal and in par ticular food waste disposal If you can reduce your food waste wheelie bins your bills will go down

The Eco-Smar t Food Waste Dr yer is taking the countr y by storm, saving catering and hospitality owners around 80% in food waste disposal costs Hotels restaurants and hospitals have all taken advantage of the easyto-use technolog y which has been in the UK for over ten years now The concept is ver y simple: you load the

food waste throughout the day and turn it on at night when it’s full The machine extracts the water from food waste , (typically about 80% of the weight) overnight, leaving a dr y powder, only 20% of it s former weight and volume , a fraction of the original wet food waste Simple and effective

Seven models from 20kg to 350kg daily capacity take all types of food waste so even small premises can benefit It is a ‘plug and play’ solution: you just need a power socket and a nearby sink drain for the extracted water to drain off The new legislation will add costs This machine will reduce your costs It s also a hygienic solution which ends the headaches from vermin and pests of food waste in bins and compactors ” said David Boyd from Eco-Smar t

For more information and a brochure go to www foodwastedr yer co uk or call 01522 692888

Vanity Group Introduces Floating Non Refillable Bottles - In-Room Amenities That Float Above The Rest

VANITY GROUP industr y exper ts in guest cosmetics and products launches its Floating Non Refillable dispenser solution – the newest fashion-forward, ultra hygienic floating display for hotel bathrooms across the globe

Renowned as being hospitality’s house of beauty VANITY GROUP’s Floating Bottles are their latest innovation offering a concealed bracket that is flawlessly secured to the wall displaying chic hair and body care Designed for Housekeeping to replace with ease , the non-refillable floating solution is tamper proof, super hygienic and avoids the risk of cross contamination, has a discrete fill line , and requires minimal upkeep – saving on operational costs

With sustainability at its core , the bottles are created using OceanBound Material, made from plastic waste that is at risk of ending up in oceans which is collected and recycled into reusable pellets and manufactured into the packaging

VANITY GROUP Founder & CEO Paul Tsalikis said: We believe innovation and sustainability should harmo-

niously co-exist Our Floating Non Refillable Bottles are design-led guaranteed tamper proof, eco-friendly, and are one of the most hygienic solutions in-market today

He continued: “Around the globe our hotel par tners have shared staff shor tages - especially within Housekeeping depar tments - are causing operational strain Our Floating Non Refillable Bottles are a solution to this, allowing Housekeeping teams to safely replace empty bottles within a matter of seconds ”

Created for VANITY GROUP’s esteemed por tfolio of over 40+ progressive brands including KARL LAGERFELD, Jo Loves by Jo Malone CBE, KEVIN MURPHY, TEMPLESPA and Carner Barcelona, each luxurious formulation is Vegan Trademarked by The Vegan Society and cer tified by PETA s Beauty Without Bunnies program

Hoteliers looking to provide an elevated hotel experience can do so with VANITY GROUP’s Floating Non Refillable Bottles For in-room amenities that float above the rest request samples via info@vanitygroup com or vanitygroup.com/en/contact See the adver t on page 13

Products and Services

Hospitality Uniform Trends for 2023

Hospitality is ever evolving, with uniform design playing a crucial role in creating a memorable guest experience Here at Simon Jersey we cover a wide range of professions, be it bar and restaurants, hoteliers, housekeeping or front-of-house , so are always at the forefront of the latest uniform trends Here we share just some of trends we ’ ve seen our customers adopting over recent months

1. THE IMPORTANCE OF COLOUR

Colours play a significant role in setting the tone and creating a cohesive brand image for hotels and restaurants We are seeing the industr y is embracing shades of blue green purple and ear thy tones

Above all, these colourways evoke a sense of calm and relaxation that softens the mood, creating a

visually appealing ambience In turn, they also contribute to a positive guest experience by enhancing mood and establishing a welcoming atmosphere

2. SUSTAINABILITY AND THE GARMENT LIFE CYCLE

The hospitality industr y has been actively pursuing sustainable practices, and uniform styles are no exception A growing number of establishments are opting for eco-friendly uniform options that reduce their environmental footprint

Simon Jersey believes in building a supply chain ethos, from the sourcing of raw materials to its supply of customers We call it “respecting the garment life cycle ” We strive to source products built on the back of recycled materials, like recycled polyester from post-

Forward Vending and Catering Jamu

Have you tapped into your sometimes over looked profit maker COFFEE Yep you read that correctly and with costs to produce a cup of coffee star ting from as little as 27p per cup per cup depending on your choice of coffee and equipment, from pods to give you a consistent top class drink ever

satisfaction , gives the oppor tunity to create custom for different times of the day for instance a good coffee menu lends itself to cake and coffee mornings and retails anywhere between £1 75 to £3 50 per cup The oppor tunity from expanding your coffee menu is endless

Forward Vending and Catering Limited have over 50 years experience in helping pubs and restaurants create a system just right for each site and are ready to help you find the best coffee solution for you so star t your profits coming in NOW!!!

Call us on 0800 44 44 43 or email BILL@FORWARDVENDORS CO UK

See the adver t on page 3 for details

Is It Time For Some Fresh Promotions?

consumer plastic

Above all, hospitality firms need to trust suppliers that practice the standards of product longevity By choosing high-quality sustainable uniforms, establishments can: reduce water and energ y consumption, decrease waste , and minimise the use of harmful chemicals

3 LIGHTWEIGHT UNIFORM

In the pursuit of comfor t and flexibility, lightweight materials have gained immense popularity in the hospitality industr y Traditional heavy fabrics have been replaced by innovative textiles of lighter weight For instance , recycled cotton and polyester blends microfiber and moisture-wicking fabrics These materials offer breathability, durability, and ease of movement, ensuring that employees can perform their duties comfor tably throughout the day Moreover lightweight uniforms contribute to a more professional appearance , enabling staff members to exude confidence while delivering exceptional ser vice

For more information on our range of hospitality uniforms and ser vices please contact our friendly team on sales@simonjersey com or 0344 499 4414

See the adver t on the facing page for details

Wild Water

Jamu Wild Water is on a mission to rewild hydration from the inside-out The Devon based natural soft drink brand takes inspiration from natures larder and aims to reinvigorate menus and grocer y shelves with healthy sparkling drink options

Their sparkling water range features three delicious flavours –Lemon, Blood Orange , and Raspberr y Each flavour comes bursting with British-grown botanicals and prebiotic fibre to actively suppor t gut-health

Tahi Grant-Sturgis, Co-ounder of Jamu Wild Water says: “where Jamu differs from other gut-loving beverages such as kombucha and kefir is that it isn’t fermented as a result we find a wider following among young

people and consumers that find fermented drinks more challenging”

The subtle sweetness and flavour profile that the new range offers suggests it will work just as conveniently as a low calorie mixer offering a refreshing and clean alternative to complement botanical and crafted spirits

Jamu Wild Water prides itself in its zero policy, that is - zero sugar, ar tificial additives, preser vatives and plastics The company is committed to making healthy and sustainable products that give back to nature through their 10% of profits pledge , which suppor ts rewilding projects and ser ves to enrich the lives of young people through nature-led experiences Balancing flavour, wellness benefits, and it’s strong nature-led mission, Jamu is set to bring a premium offering to the ever-increasing healthy and eco-conscious consumer

Visit www jamuwildwater co uk or see page 2

The Future in Pub Entertainment Is Here Right Now

Keeping the customer entertainment offering fresh and appealing is critical for licensees in of 2023 as we move in to the next generation of the Metaverse , AI and NFT worlds of technolog y!!! So is Our touch screen enter tainment system, The Enter tainer Lite is changing the way licensees manage their enter tainment, providing the ability to plan captivating events calendars and increase revenue The system is crammed with music videos karaoke bingo race nights quizzes games and adver tising features now featuring the ability to Request music by your phone • Online Adver t sing “ you can be anywhere in the world

Luquel - Revolutionising the World of Water

In the UK we are lucky that the water boards ensure that the water supply into our businesses is healthy to drink To do that they often have to add chlorine to kill bacterial growth in the pipes Whilst it does protect us, it can also impact both the taste of

“send to your venue

Karaoke/Music Request ng via the App Interactive Quizzing

The Enter tainer lite means licensees take total control of their enter

Mixologist's Garden: The Rising Sensation Among UK Bartenders

Mixologist's Garden, a revolutionar y concept in the world of garnishes for professionals, is rapidly gaining popularity among bar tenders across the United Kingdom With its innovative freeze-dried technolog y, Mixologist's Garden has emerged as the go-to resource for bar tenders seeking to create unique and extraordinar

customers," said Stuar t Findlater, business director of Mixologist's Garden "We are thrilled to see the enthusiasm and passion that UK bar tenders have embraced our concept with It's incredible witnessing how our carefully curated selection transforms cocktail menus nationwide "

Mixologist s Garden par tnered with the most modern freeze-dr ying producers to achieve the highest quality "We focus on quality at ever y stage of the process to deliver freeze-dried fruit suitable for delivering Perfect Ser ves "

Consumer research conducted in 2021 showed that over 80% of consumers prefer bars that pay special attention to making the Perfect Ser ve , whereas, in reality only 42% of bars have any berries

For more information about Mixologist's Garden, please visit www mixologistsgarden com or contact the brand directly at hi@perfectyourser ve .info see the adver t on page 15

Food Safety

Allergy Insights: The Implications for Food Business

Research published by Dr Hazel Gowland unveiled prosecutions for food allergen incidents increased almost ten-fold over a period of six years with peanut being the most common allergen involved, followed by milk and egg Fur ther to the significant increase and with public consciousness of allergens at an all-time high, Rob Easton, Head of Environmental Health at Shield Safety and Fellow of the Char tered Institute of Environmental Health, shares an insight into the latest trends in food allerg y incidents and the implications for food businesses

Fur ther research conducted by Shield Safety echoed Dr Gowland’s findings Senior Safety Consultant Vicky Wood recently led a team of Environmental Health Practitioners in reviewing over 2000 allergen incidents over a four-year period The research discovered that the most common cause of allergen incidents was peanut (23%), followed closely by gluten (20%) and then milk (13%) An explanation for the higher rate of prosecution for peanut incidents could be the more severe immediate symptoms repor ted by allergic consumers to peanuts compared with gluten Of the 2,000 incidents reviewed, there were only 4 cases of sulphites, 3 of celer y, and 1 of lupin

To consider how we are able to manage allergens more in a business it s

By Rob Easton, Head of Environmental Health at Shield Safety (www shieldsafety co uk)

impor tant to look at the food value chain – the process in which a company adds value to raw materials to produce products eventually sold to customers from dish design to deliver y of the food As par t of the research a number of hotspots have been recognised throughout that journey sharing a strong over view of the primar y reasons for the allergen incidents in the business and enabling controls specific to that area to be put into place

ALLERGEN IDENTIFICATION

Whilst there is still the critical need to identify and communicate the deliberate inclusion of the four teen regulated allergens, research indicates that peanut, milk and nut allergens are more likely to cause severe symptoms and lead to legal actions Businesses may wish to focus on these allergens when designing dishes and menus, considering how the ingredients containing the allergen are avoided or substituted and therefore eliminating the hazard early in the food journey

Incorrect information contained in the matrix used to communicate allergens is also a primar y reason To address that as a food business, look to implement one source of the truth; by having one point of data entr y and one point of communication to the customer, the oppor tunity for human error is then eradicated To strengthen that fur ther, there is great value in having an independent review of the matrix, allowing any errors that have possibly occurred to be picked up It may be that someone hasn’t appreciated that there s a par ticular ingredient within a dish, so the reassurance of an independent review of the information will leave you confident that what is going to the consumer is correct

COMMUNICATION

Communication is key Researched revealed that with 10% of cases explored, the communication of the allergen taken from the front of house , was not passed to the kitchen We are also seeing that the wrong food is delivered to the customer

EPOS systems can be exceptionally useful in communicating allergens but, it’s also impor tant to back this up with personal interaction The clear marking and segregation of food on pass also needs to be considered Are you ensuring that the dish not containing allergens is separate , marked and clear? Following that, then making sure that this is communicated to the consumer upon deliver y, whether that’s in a restaurant or a takeaway

An increased prevalence of vegan products is also presenting a challenge , representing a risk to consumers who are highly sensitive to milk and eggs Many customers will order a vegan product with the assumption that is free from milk and eggs; whilst the product may not include milk and egg as an intended ingredient, the necessar y segregation may not be in place and therefore trace amounts of the allergen may be present in the food and at a level that can cause a reaction It is impor tant for food businesses to be aware that customers are using vegan claims as a method of avoiding food with allergens and consider if they can reduce the risk to zero for crosscontamination or how the risk is communicated to the customer

Elevating Food Safety with Innovative Temperature Monitoring Solutions

Logicall is revolutionizing temperature monitoring with their advanced LoRaWAN technolog y, ensuring precision, longevity, and convenience Their state-of-the-ar t temperature probes are designed for cold storage units, offering real-time insights, extended batter y life , and versatile monitoring capabilities

Equipped with LoRaWAN technolog y, Logicall’s temperature probes capture readings ever y 5 minutes, allowing for continuous monitoring of fridges, freezers, and cold rooms With a remarkable batter y life of 6-8 years, these probes provide long-lasting performance , reducing replacements and maximizing cost savings

Logicall s temperature probes are versatile and adaptable to diverse moni-

toring needs The probes feature an external probe for measuring core simulant temperatures, providing accurate insights into both air and core temperature conditions This innovative feature ensures precise monitoring of food products, leaving no room for compromise

For food-specific temperature checks Logicall offers their Bluetooth food probe This por table and user-friendly device enables quick and easy temperature measurements during the cooking process Simply inser t the probe into the food product, and the temperature data is instantly relayed to a tablet or compatible device This seamless integration of Bluetooth technolog y streamlines food temperature monitoring, making it faster, more efficient, and enjoyable Monitoring temperature is only par t of the equation Logicall s system offers a range of aler t options to address temperature breaches promptly Instant aler ts through text messages, emails, or audible wall-mounted alarms ensure swift action to prevent food spoilage This proactive approach saves stock, reduces waste , and upholds food safety standards with confidence

With Logicall’s solutions, reliable wireless communication is made possible through LoRaWAN technolog y Effor tlessly monitor temperature conditions in diverse locations, from expansive storage facilities to distant distribution centers This extended range capability ensures comprehensive temperature monitoring across your entire operation

In conclusion, Logicall s innovative temperature monitoring solutions bring precision, convenience , and efficiency to the food safety industr y LoRaWAN temperature probes provide real-time insights, extended batter y life , and versatile monitoring capabilities The Bluetooth food probe simplifies foodspecific temperature checks, making them faster and more efficient With instant aler ts and reliable wireless communication, businesses can confidently safeguard their products, minimize waste , and uphold food safety standards Let Logicall be your par tner in achieving excellence in temperature monitoring and taking your food safety practices to new heights

Visit www logicallmonitoring co uk or see the adver t below for further details

Food Safety

AllergyMenu - Food Allergy Software, Menu and App for Restaurants

restaurants provide complex matrixes, but nothing which is user friendly or easy to understand and the majority provide nothing at all, and rely on front of house staff communicating correctly the information, which is ver y prone to mistakes

Our simple but affective app provides the chef the ability to keep a live updated menu with allerg y information held within it Customers simply login to the app and view the menu filtered to only show those dishes that are safe for them to eat

This app significantly reduces the risk of incorrect communication between customers & staff especially when mistakes can be so easily made , and these mistakes can cost lives

you can find restaurants in your location on a map

It’s then ver y simply to filter the menu by the list of standard allergens or click the vegan or vegetarian option The menu then displays showing only the items that you can eat making a simple and easy to understand

menu

HOW IT WORKS FOR THE RESTAURANT

Many of us now limit the types of food we eat, for some it’s simply because it will kill them, for others, it’s for health or moral reasons However, it’s become a complex task to eat out these days, ensuring the food you have ordered is what you can eat Some restaurants provide different menus, but simply don’t cater for the complexity, such as they may provide a gluten free menu, but not a gluten free & dair y free menu combined Some

Up to “20% of the population experience some reactions to foods” (The British Dietetic Association) so it’s no longer a minority issue , eating out should always be enjoyable ii should also always be safe

HOW IT WORKS FOR THE CUSTOMER

You can either find the restaurant’s menu by their unique allerg y menu code on their menu or website , or

Electronic Temperature Instruments Ltd

Temperature control is critical to ensuring a high quality and safe product is delivered to the consumer ’ s plate This is enabled by the constant har vesting and monitoring of data through wireless data loggers These are IoT-enabled devices which can provide catering facilities with the information they need to act immediately should any unforeseen issues arise when it comes to

food temperatures

They transmit data via the cloud which is stored locally on PCs and other devices

The data is passed through a Wi-Fi router to a computer, regardless of where the user is based It stays locally on a hard drive so the user can access real, live temperature monitoring data wherever they are This ensures checks are completed correctly, issues are identified, and corrective actions are taken to reduce spoilage

Wireless data loggers are ideally suited to applications

where there are challenges in collecting real-time and recorded data, making them ideal tools for the likes of large retailers and catering enterprises which rely on industrial refrigeration units

Overfilling refrigerators and cool rooms with produce reduces the air flow and leads to hot spots, where bacteria can flourish even if you think you have the right temperature set on the dial To combat this, caterers should keep an inventor y of how much their stock needs to be refrigerated and use this technolog y to back temperature recordings ever y few hours so that it never goes above critical limits

Companies that can invest in the speed of their operation will reap rewards in a climate which is seeing growing costs to employ people Technolog y allows organisations to react faster to situations because of instant access to accurate data www.etiltd.com

There is an easy account area where the menu and dish information can be maintained via computer or mobile phone The allergies are assigned to each dish and it can be updated whenever it’s needed An email is also sent out once a month to ensure the allerg y information is checked and the menu confirmed that it is still up to date The company logo can also be uploaded to ensure the menu follows the restaurants brand

KEY BENEFITS TO RESTAURANTS

Meet regu ations for allergy information n one s mple step

Ensure your menu allergens are always accurate and up to date

• Improve your customer exper ience for allergy sufferer s , vegans and vegg es

• No need to re-pr int menus if you c hange ingredients

• Handy ema l reminder s to c hec k your menu

• Stop front of house staff making mistakes

• Keep your customer s safe from harm hello@allerg ymenu uk www.allerg ymenu.uk

See the adver t on the previous page for details

Mock Trial Food Allergy Prosecution Event

Caroline Benjamin Director of Food Allerg y Aware is organising their 3rd Mock Trial Food Allerg y Prosecution Event which takes place on Tuesday 26th September 2023

Previous attendees of The Mock Trial have stated that The Mock Trial Food Allerg y Prosecution was the best Food Safety Training Event I have attended!

Ever yone involved in a food business operation has a legal responsibility to ensure that the products they supply are correctly described and safe to consume The costs of getting it wrong are high Failure to control risks in food safety can result in a criminal prosecution regardless of whether any harm has been caused

The exper t Legal Team from Blake Morgan LLP and Six Pump Cour t Chambers will present the case for Prosecution and the case for The Defence The Judge will preside over the Cour t and will make his decision based on evidence presented

The delegates will assist the Judge in deciding the sentence by completing the exercise and applying the guidelines for sentencing which came into force in Februar y 2016 You will have the oppor tunity to be par t of the jur y (in breakout groups) which will ultimately play a significant role in the final sentencing of the defendant

During the Morning Sessions, attendees will listen to a variety of interesting speakers Dr Belinda Stuar tMoonlight who was the exper t witness in the Celia

Marsh Pret a Manger case will explain the key findings from this case We will also hear from representatives from The Food Standards Agency and Wakefield Council

Other speakers include Iain Ferris from The University of Birmingham, who will discuss food laws and improvement notices

Cressida Langlands from The Free From Awards will highlight the businesses who work hard to offer Free

From products Ruth Holroyd-What Allerg y Blogger presents her own witness statement when she had a severe reaction eating out in a pub restaurant Sterling Crew, The President of the Institute of Food Science and Technolog y will host the event and make sure that ever ything runs smoothly

There will also be an oppor tunity for all delegates to network and make new connections

What past attendees have stated:

“I thought the event was excellent, FATC took an impor tant but extremely challenging concept and alongside Blake Morgan, executed it superbly The result was an incredibly informative and compelling conference” Tom Trever ton Director F2F

Early Booking is advised

https://foodallerg yaware co uk/events

Early Bird & discounted group rates for 5 or more available please contact Caroline Benjamin for fur ther details admin@fatc co uk or call 07732 637292

With 20+ Industry awards under our belt, there isn’t much we don’t know about producing delicious, nutrient packed ingredients and garnishes

Whether you want them sliced, diced or powdered; from ginger to sea buckthorn to watermelon – we’ll make it happen.

• Made in Kent, UK

• AA Grade BRC, M&S and Pret approved

• 100% allergen free

• No added sugar Minimally processed

• Vegan certified

• 12+ months’ shelf life

• Stock item or bespoke to suit your needs

Website: nimsfruitcrisps.com

Email: aidried@nimsfruitcrisps.com

Phone: 01795424238

Cambridge Regional College and Award-Winning Pasta Chef Otello

In May, La Pastaia and NOWAH arranged for award-winning pasta chef Otello to visit student chefs at the Cambridge Regional College culinar y depar tment Otello showed the students how easy it was to make a variety of fresh pastas, using a La Pastaia machine , before letting them make their own pasta; which they quickly turned into delicious dishes using simple fresh ingredients

Otello went on to explain he normally prepares and ser ves 100+ por tions of fresh pasta on a busy evening and that these types of machines make it possible for small kitchens to cope with such volumes, if they are organised Graham Taylor Head of Culinar y Ar ts Management Team at the college , joined the young chefs in the pasta making process, while

Lamb Weston’s REALLY Crunchy Fries Achieve ‘Approved Product’ Status from The Craft Guild of Chefs

Lamb Weston s exciting, innovative REALLY Crispy Fries have received the ‘Approved Product’ accolade , winning top marks with a rare A grade across all three varieties

A panel of highly regarded industr y chefs, appointed by the Craft Guild, rigorously tested the products to determine suitability quality and product excellence

Lamb Weston created REALLY Crunchy Fries to satisfy demand for unique sensor y dining experiences and sustainably-minded quality ingredients

These ground-breaking coated fries promise unbeatable long-lasting crunch sensation staying hot in excess of 30 minutes, setting new benchmarks for takeaway and home deliver y channels

Research and sales date across 10 years show diners love the look, taste and heat-holding benefits of coated fries, perceiving a rough or uneven outer texture as more ar tisanal/hand-crafted Lamb Weston combined this insight with data from chefs and guests that revealed the most impor tant attributes in choosing a high-quality frozen fr y are real potato taste , high level of crispiness and long-lasting crunchiness *

All the chefs were extremely impressed with the quality, flavour and crunchiness scoring REALLY Crunchy Fries top marks for feeling indulgent

“They were right up there , I could not say that there was a better fr y on the market at present ”

“Savour y, rich flavour ”

“Best fr y I have had that fries and bakes the longlasting crispness is ver y unique , adds a great dimension to the fr y ”

Lamb Weston’s UK Marketing Manager Pete Evans says: “We set out to create the crunchiest fr y ever, and with REALLY Crunchy Fries we ’ ve cracked it! This is a new exciting product uniquely different in appearance and mouthfeel, offering an unbeatable fr y experience for diners and an unbeatable product solution for forward-thinking foodser vice operators ”

REALLY Crunchy Fries are available in 9x9mm skinon, and 6x6mm and 9x9mm skin-off options

*W ndsor Edge Researc h QSR and CDR operator s 2021 Visit www lambweston eu or see the adver t on the facing page .

reiterating the impor tance for all chefs to continuously develop new skills, be up-to-date with culinar y trends, and strive for healthy and sustainable menus

NOWAH were delighted to suppor t the student chefs and staff at Cambridge Regional College , and will continue to do so in the future , by engaging talented professionals and providing student chefs with oppor tunities to familiarise themselves with equipment they’ll encounter in their professional careers

See the adver t on this page for fur ther information or visit https://nowah co uk/la-pastaia-products

New PEPPADEW® Bites - The Ultimate Bite to Pep Up Menus & Profits

PEPPADEW® - the UK’s No 1 pepper brandi - launches new PEPPADEW® Bites exclusively for foodser vice

With 9/10 consumers looking to indulge when eating outii and 87% of consumers saying they’d order the new bitesiii, PEPPADEW®’s latest innovation is set to take menus by storm Made in the UK these delicious new bites balance the sweet, tang y flavour of their signature whole Piquanté Pepper, with a smooth soft cheese filling, coated in a crisp, pankostyle crumb 100% vegetarian, they meet the demand for tasty flexitarian options, as consumers continue to move away from meativ Extremely versatile , they’re perfect for star ters, sides, tapas, bar bites, or as an addition to sharing-platters Conveniently frozen, they can be ready in 3-4 minutes, making them the quick and simple way to pep up your menu Crucially these delicious bites can also drive margin as over 50% of consumers would pay more for PEP-

PADEW® Bites than jalapeño poppersii, and each 5kg case offers a £200 return Their frozen format, 18month shelf life and versatility help minimise waste , providing a sustainable and cost-effective choice

Speaking of the PEPPADEW® innovation, Lukasz Lubasinski, Commercial Director, PEPPACO Ltd said:

“Now more than ever ever y par t of your menu needs to taste great, work hard and most impor tantly drive spend and margin PEPPADEW® Bites is an exciting, flexible and premium new product that works across a range of eating and drinking occasions as well as major trendsvi - from indulgence and meatfree to sustainability ”

PEPPADEW® Bites are available through leading wholesalers including Bidfood KFF and Eden Farms Visit www peppadewfoodser vice co uk for more information

For 60 years, La Pastaia has manufactured the best electric fresh pastamaking machines in the world The machines are simple to use, robust and reliable To show just how easy it is for anyone to make fresh pasta using La Pastaia machines, we demonstrated a machine to 16-year-old students, and then asked them to make and serve (starting with raw ingredients) 11 different pasta dishes in under 30 minutes

Check our website, Instagram and YouTube Channel to see for yourself Full training and pasta recipe book provided with each NOWAH La Pastaia

Chef's Buyer's Guide

Chef’s Special Crispy Coated – For A Crunchier Crunch

Potato grower and manufacturer Farm Frites has launched Chef ’ s Special Crispy Coated – a range to satisfy the demand for crispy coated tasty fries with greater heat retention

As par t of the Farm Frites Chef ’ s Special concept offering market driven solutions for operators, the Crispy Coated range has been developed to help operators ser ve consistently crispy fries that stay hotter, longer The range is available in a range of cut sizes and also premium length - all with the perfect crunch Chef ’ s Special Crispy coated also features a 10mm skin on for more rustic menus or for more variety with a classic cut size

The Chef ’ s Special EXTRA product offers the same benefits with even

Ariela’s Gelato

Gelato is more than just icecream – it’s a pure taste of Italy

A truly ar tisan treat, Ariela s Gelato is the perfect way to indulge in an authentic desser t that is as delicious as it is decadent

Made with only the finest ingredients our Gelato is never loaded with ar tificial additives and preser vatives Instead, we make sure that you are receiving the healthiest, most natural Gelato in keeping with Italian tradition And unlike mass-produced icecream, ar tisan Gelato is carefully crafted from the hear t

When you forget tradition you lose taste; and without the ar tisan, you lose the ar t But with Ariela’s Gelato, you experience – and can taste – a true labour of love

Ariela’s Gelato was born out of a desire to recreate a world that was taken for granted back in Italy For founder and owner Ariela Cesana after moving to London, it was impossible to get a true taste of home:

extra crunch from a visible coating

Chef ’ s Special Crispy coated has a gluten free coating which creates the perfect crunch while suppor ting menus with special dietar y requirements

The range is pre-fried in 100 percent sunflower oil

The range has been developed following a multi-million Euro factor y investment by Farm Frites to install a state of the ar t production line using the newest technolog y and incorporating some innovation solutions to product quality and consistency as well as featuring sustainability led processes to reduce the impact of the opera-

“I was so frustrated when I couldn’t find a Gelato in London like the one I grew up with – so I decided to just make it myself!” And since 2006, Ariela has been on a journey to bring the luxurious taste of Italy to the UK

Made in small batches using only the purest highest-quality ingredients, our Gelato uses the same traditional processes that can only be found in an authentic Italian Gelateria for a truly ar tisan, lovingly crafted authentic Italian Gelato

What really sets Ariela’s Gelato apar t is the ar tistr y and exper tise that can only come from true experience and passion The base of our Gelato is pasteurised, poured into batch freezers, churned, then extracted and decorated by hand, one by one flavour by flavour

Care goes into ever ything we do to make sure you and our customers receive the truest Gelato experience and when it comes to creating our range we ’ ve been passionate about pursuing perfection Each flavour is a carefully crafted blend of natural ingredients that have been painstakingly tried and tested to ensure you get flavour, not flavourings

For fur ther information see the adver t on this page

tion on the environment

Local testing has shown that Farm Frites Chef ’ s Special Crispy coated performing better in crispiness & heat retention against market competitors*

The range is well suited to casual, fast casual and take-away menus as well as being ideal for deliver y where products need to stay tasting their best longer

We invite operators to ‘Let Their Bite Decide’ and contact us to sample Chef ’ s Special Crispy Coated for themselves

*Loca Market testing with suppl er s carr ied out with comparab e product

For fur ther information about the Chef ’ s Special Crispy coated range , contact Farm Frites UK & Ireland on 01452 415845 visit our new UK website www farmfrites co uk

Celebrate Summer in Style with LittlePod

Summer is upon us and here at LittlePod we ’ re looking forward to celebrating picnic season in style!

Proud winners of the 2023 King s Award for Enterprise (Sustainable Development), we ’ re on a mission to spread the word about REAL vanilla and its impor tance to the planet whilst livening up hampers across the land

Be it a picnic in the park, lunch on the lawn or a back garden barbecue LittlePod products will make your al fresco creations – both sweet and savour y –shine like the summer sun LittlePod s responsibly-sourced products are great

for the kitchen and the planet alike and in choosing to keep it REAL, you re making a difference to the farming communities in the Equatorial regions and much further afield, to the wider world Did you know that the precious vanilla orchid replenishes the soil in which it grows? In choosing to purchase REAL vanilla, you can help to preser ve biodiversity in the rainforest regions, protecting the fragile ecosystems that are so impor tant to us all LittlePod makes it simple to make a difference so please join our Campaign for Real Vanilla and create something special this summer! Look us up online at www littlepod co uk and follow @little pod on Instagram

Why Hotels

Sustainable Resources

Should Be Offering EV Charging

As people look to make more sustainable choices to reduce their carbon footprint and protect the planet, the number of EV drivers on the road is growing rapidly There are currently over 780,000 fully electric cars on the road in the UK, as well as 500,000 plug-in hybrids (https://www zap-map com/ev-stats/ev-market/) With the sale of new diesel and petrol vehicles set to be banned in 2030 this number is only going to continue increasing –now is a crucial time for hotels to star t offering guests accessible and convenient EV charging Hotels can expect to welcome a wider clientele when they provide EV charging as drivers often choose their destination based on the availability of charging The ability for users to seamlessly integrate charging into their stay greatly enhances the overall guest experience , as it removes any concerns surrounding range anxiety – guests are able to enjoy their visit whilst they charge up and leave with a full batter y This in turn helps build relationships between hotels and guests as it demonstrates the commitment to providing a convenient and comfor table stay

Offering this amenity also boosts occupancy rates and provides additional revenue generating oppor tunities through use of the chargers

EV charging facilities are not only crucial to improving guest experience , but also show a commitment to a more sustainable future Adding chargers to the network suppor ts the transition to a cleaner, greener way of transpor t The benefits of this sustainable initiative don t end there – providing EV charging helps to differentiate hotels from competition, attracting guests who prioritise sustainability that are looking for a place to stay that aligns with their values

EVC recently entered an exclusive par tnership agreement with Macdonald Hotels & Resor ts to roll out bespoke EV charging solutions across their por tfolio of sites on a fullyfunded basis covering the cost of installation and ongoing maintenance of the chargers This collaboration puts the hotels’ guests and the planet first, providing a seamless charging experience

Now is the perfect time for hotels to prepare for the EV revolution – avoid the rush in the future and contact EVC now for a bespoke charging solution

See www evc co uk or the adver t on the facing page for details

Riso Gallo – High Quality Rice, Produced Efficiently, Sustainably And With Great Care To Protect Our Natural Environment

Established in 1856, Riso Gallo is the oldest Risotto rice producer in Italy and has been delivering premium rice to consumers around the world for over six generations

Excitingly, Riso Gallo is also now the first International rice brand to produce rice from sustainable agriculture , making their premium best-selling risotto rice fully sustainable from field to fork!

All of the Riso Gallo premium rice varieties are produced from sustainable agriculture , as cer tified by the international Farm Sustainability Assessment Their high quality Carnaroli and Arborio grains are grown just a shor t distance from the company ' s headquar ters in the Pavia area and cutting edge technolog y works in harmony with a skilled workforce to build a modern, robust agricultural model which respects both nature and the farming community itself to create a wonderful natural balance

Riso Gallo take great pride in collaborating with farms that respect their workers’ rights and guarantees fair and stable prices to assist their farming suppliers with planning, which are agreed and confirmed before sowing begins

Sustainability and a commitment to plastic that is suitable for recycling are key to Riso Gallo’s production, and they have uniquely created their own Circular Economy within rice production, collaborating with various innovative star t-ups to give useful new life to by-products from the rice mill See the QR code for more information on these exciting new developments

Riso Gallo is delighted that its plastic vacuum packaging is now suitable for recycling, following the launch of a new eco-sustainable plastic with a low environmental impact Riso Gallo are proud to be the first company to adopt this sustainable packaging, and the Gallo Risotto Traditional, Arborio, Carnaroli, and Carnaroli Rustico are now in packs using FSC cer tified cardboard outers to protect the grains inside

The excellence of the products and the high quality standards of the Riso Gallo supply chain are guaranteed and endorsed by BRC , IFS cer tifications and the Sustainable Rice Platform scheme , which leads to total reassurance for consumers who are cer tain they are buying 100% Italian rice which can be tracked throughout its entire supply chain, from cultivation to packing

Visit

Sustainability In the Carpet and Textile Flooring Sector

Following significant growth in its membership network, Carpet Recycling UK (CRUK) is seeking fur ther engagement from the construction, facilities management and flooring sectors to reduce textile flooring waste such as broadloom carpets, carpet tiles, event carpets and underlay

The not-for-profit association is now working with 80% of the UK’s carpet and textile flooring manufacturers and distributors, which puts it in a stronger position to represent the sector when it comes to discussions on favourable policy outcomes

Adnan Zeb-Khan: CRUK Scheme Manager says, “Moving forward, companies will need to demonstrate reductions in the use of new resources, design products with recycling in mind, including methods of identification of material make-up and consideration of reverse logistics for take-back schemes to suppor t reuse and recycling out-

comes Our members are making great strides with many developing products with recycling in mind, from single polymer ranges to ones made with recycled content ”

David Healey: Finance Director of CRUK member Saint Flooring implemented waste material recycling throughout the company ’ s nationwide sites in 2019 He says that membership of Carpet Recycling UK is contributing to its sustainability goals and helped achieve annual savings of up to £170,000 annually on disposal costs by reusing and recycling their waste materials

CRUK is the only organisation representing the carpet and textile flooring sector in the UK, which is helping to industr y to reduce waste , diver t waste from landfill and become more sustainable Please visit www carpetrecyclinguk com for more information

Sunny Days = Great Business

proof shelter provisions

With so many outdoor shelter options available , it is easier than you think to incorporate outdoor shelter to your garden areas

Contact

A Special Offer from Fenton Timber

Fenton Timber was established in the late 1990’s by Jim Miller who sadly passed in 2007, since then the business has continued under the management of Alex Spencer with Ade Tate overseeing manufacture who were both staff members from the early days of the business Fenton’s USP is delivering fully assembled weather treated “ready to use ” Picnic Benches/Tables and associated Garden Furniture to the License Trade , Schools and the Leisure Industr y all year round

The benefits of purchasing from Fenton Timber is not just the fact we deliver all of our own goods, with our own transpor t and staff but that we also guarantee our goods and operate all year round It might sound strange selling garden furniture during the winter!

Aside from customers whom might have outdoor functions, barbecues, summer fairs, live music etc there are also unfor tunate times whereby customers have been flooded and suffered losses and we are there to assist getting them back up on their feet As readers of the Caterer & Licensee – you can also take advantage of our current offer –10% off RRP on Supreme and Octagonal Tables (Ends 7th July '23) so call us free on 0800 085 6447

THE SOMERSET GRILL COMPANY

Making Wood-Fired Cooking Easy

The trend for wood-fired cooking in restaurants and caterers gathers apace , led by some prominent chefs, and embraced by a consumer more comfor table cooking, eating and enter taining outside

The Somerset Grill Company has taken the principles of the Argentinian WoodFired Asado, and created two Grills which overcome the main challenges of cooking with fire – easy temperature control, and simple fire and fuel management

Simply add logs to the integral Ember maker at the rear for a constant flow of cook-ready embers from 40 minutes after lighting – and continuously as long as you add more logs No more running out of temperature at the critical moment it is high output with quick cook times and big grill area for fast turnaround

To control cook temperature , simply wind the Grill surface up and down using the axle wheel – so you can sear at 350C at it’s lowest and warm or simmer at 50C higher up And with our larger Grande double , you get twin Grill surfaces operating height independently for

multiple cooking areas The unique V-grills prevent flare ups in-cook, and collect all fat and juice for re-basting or later use

Think steaks, slow roasts, smash burgers, fish, stews

Made in the UK by us the Grills offer high output opportunities for outdoor hospitality spaces, pop up events, and caterers

All off grid, wood-powered only Choose between free-standing models with integral woodstore stand and wheels to move around, or build in to your outdoor kitchen set-up, with gunmetal steel or

Outdoor Leisure

Enjoy the Sunshine with 10% Off Our Maintenance Free Outdoor Furniture!

With warmer weather star ting to appear what better way for your customers to enjoy the sunshine than sitting outside and relaxing TDP’s furniture , made from recycled UK plastic waste , will be ready and waiting as it doesn’t have to be stored away for the winter or be treated for the new season

Our range of furniture includes picnic tables, dining sets, benches and chairs as well as planters and children’s furniture All products benefit from a 20-year warranty and ver y low maintenance, with no annual staining or treatments required It will not rot or splinter, is ver y stable and extremely durable lasting for decades in even the busiest of areas TDP has been supplying environmentally friendly products to the industr y for over 30 years We are the choice supplier for those who want outdoor furniture that lasts and to date we have saved over 4,000 tonnes of recycled plastic waste from landfill By producing our furniture from recycled plastic rather than

Cinders ‘Classic’ Barbecue

The Cinders ‘Classic’ barbecue has exceeded customers’ expectations for decades, due to its unique , patented design It easily cooks 1000 burgers in one session but being a true workhorse is not its only selling point Robust, reliable and low-maintenance are just three adjectives to describe a barbecue whose repair costs are typically non-existent over long periods, generating a healthy ROI for many years

The Cinders Classic comes as a six-foot long double grill (TG160) or a half-sized single grill (SG80) with both running on LPG and offering incredible food output for the price of the energ y used The user-friendly grills are easy-to-light and powerful, getting up to temperature in around five minutes, to quickly feed a queue or facilitate an impromptu pop-up barbecue if great weather arrives

Cinders’ production values are impressive - not only

Creating Unique And Inspiring Outdoor Environments

wood we have saved over 10,000 trees from being felled

We manufacture all our furniture in Derbyshire

Ever ything is handcrafted and as such you can order your furniture in custom colourways and we can include branding, establishment names, table numbers and other key information as either engravings or plaques Our furniture is longer-lasting and easier to maintain than their wooden alternatives meaning you buy them once and they will last a lifetime for your business

From your first contact with us, to taking deliver y, we want the whole experience to be both enjoyable and stress free We’re here to help so please do visit our website www tdp co uk, give us a call on 01629 820011 or drop us an email at info@tdp co uk

To take advantage of our 10% discount off RRP please give us a call and quote CATERER!

offering a warranty for commercial use , unlike cheap impor ted barbecues, but also built to ISO 9001:2015 standards

The barbecues have internal self-cleaning too, removing the odious chore of post-barbecue clean-down

The grill merely needs to be left running for a few minutes to burn off residue , which is then brushed away or ejected Once cool, the Classic can be folded down and easily stored away

To discover more call 01524 262900 or www cindersbarbecues co uk

We are the UK’s leading manufacturer and suppliers of innovative commercial furniture and structures for the alfresco hospitality and leisure industries If your business is looking to improve your outdoor dining experience we have a range of shade & shelter furniture heating & lighting, and flooring & decking solutions to improve your outdoor environment

Our elegant structures are manufactured using high quality materials made to vir tually any size Options include remote control retractable louvered or glass roofs and multiple features including heat and light

SBI Ltd Are A Family Business You Can Rely On

At SBI Ltd we re a well-established family-run business based in Kent Since 1998, we have been ser ving trade & private customers’ homes, schools, hospitals, hotels & pubs, delivering a great ser vice for over two decades

Our friendly and professional teams are located across the UK and ready to supply & install any of the following:

• Made-to-measure awnings victor ian & contemporar y verandas , glass verandas glass rooms & canopies

• Carpor ts ver tical screens , manual, electr c or solar-powered secur ity shutter s & roller garage door s Conser vator y sail blinds , louvred roof pergolas , aluminium fencing and more

Our professional advisors and installers at SBI will be more than happy to help you create the perfect solu-

tion for your shade and shelter requirements We offer a full contract installation ser vice to private and trade customers who are not equipped or do not have sufficient time to carr y out installations

If you ’ re looking for branding or personalisation we ve got you covered Our popular vinyl graphics or traditional handpainted signwriting are especially useful for businesses and trade customers schools and colleges

In addition to ser ving homeowners and domestic customers, our contracts division suppor ts hotels, pubs, clubs, restaurants, coffee shops, schools, colleges, universities, government buildings, hospitals and other organisations

Call Now: 0800 074 2721 or visit www sbiproducts co uk

It’s a Wrap

It s likely one of the first actions your customers take on being ser ved food isn’t to pick up their cutler y but to grab their phone instead With diners continuing to share their food experiences across social media creating the wow factor has never been more impor tant

But are you making the most of this influential adver tising oppor tunity? Ser ving your dishes alongside custom printed greaseproof paper elevates your presentation but, more crucially, it guarantees customer images are branded with your logo Not only do you ensure your skills are credited to your business, you utilise existing customers to upsell your products to their social media network

Presentation matters for take-out customers too, with the unboxing event now considered a fundamental par t of the buying experience Adding intentionally customised touchpoints, such as branded greaseproof paper improves both the look and feel of products and helps create a sense of anticipation and value In fact,

Outdoor Leisure

consumers repeatedly tell us that the use of branded greaseproof encourages them to rate a venue as more professional, longer established and raises their expectations of the food they ll eat Most impor tantly it encourages an experience that consumers want to repeat and can’t wait to share with their friends

If you re looking ahead to a summer filled with outdoor food events, then you’ll know that standing out from the competition is vital Ser ving your brand alongside your food is an obvious adver tising oppor tunity when customers eat on-the-go, and it’s an ideal way of increasing footfall Branded greaseproof sheets are an affordable way to spice up your existing plain packaging and provide a new and convenient way to wrap and ser ve your items

At it’s a Wrap we believe adding branding to your food shouldn’t be difficult and it’s our passion to help businesses of all sizes to brand like the big guys with our custom printed greaseproof paper That’s why we continue to offer cer tified compostable products with low minimum orders, and deliver them in the fastest, standard lead times We also offer our free in-house design ser vice – simply send us your logo and we ll do the rest!

www printedgreaseproof com itsawrap@jrpress co uk

Make First Impressions Count with Major Plants

0800 111 4014 info@majorplants.co.uk

The Perks of Listing a Wallflower

Lanchester Wines has launched its latest range of wine in cans The new Wallflower range of 187ml Spanish wines is presented in a funky, fresh format - perfect for on-the-go occasions or as an alternative to glass

Unlike its namesake, this Wallflower will most certainly be in the midst of the celebrations as it has been designed to enjoyed at festivals, events, travel retail or on-trade as a single ser ve The range comprises easy drinking red, white and rose wines; the fruity red is a blend of Tempranillo and Cabernet Sauvignon, the zesty white is Airen and Macabeo while the rose is a fruity Garnacha Rosado

Bold, vibrant colours have been used to depict the different wines in the range , with colours creating cognitive connections to the colour of the wine inside

All Wallflower wines are suitable for vegetarians and

vegans

Mark Rober ts: “Whether displayed on a shelf, back bar or marquee , these brightly coloured cans stand out from the crowd Cans are an uncomplicated packaging solution which are lightweight, easy to stack and infinitely recyclable Cans can be chilled quickly and are hermetically sealed to ensure the wine stays fresher for longer ” The Wallflower cans were filled at Greencroft Bottling s wine canning line , which was the first wine canning line in the UK Greencroft Bottling is predominantly powered by clean renewable energ y generated by Lanchester Wines’ on-site wind turbines Lanchester Wines and its sister business, Greencroft Bottling, are pioneers in sustainable energ y, having installed its first wind turbine back in 2011 www.lanchesterwines.co.uk/wallflower

Café Culture - Pavement Profit

We create appealing and comfor table outdoor seating areas for your clients supplying ever ything required including:-

• planter s with real or faux plants

• cafe banner s and restaurant screens

• lighting heating

• c lassic neon signage

• paraso s installed and repa red

• lenticu ar b aded roofed shelter s

• tables and c hair s

Our hardy planters are built to order using rot proof ar tificial wood planks This unique material is not only completely waterproof but is formed from UK factor y waste plastics and materials that would otherwise have gone into landfill They will last you countless years and are a genuine recyled investment

From our workshops in Kent we deliver UK wide and are happy to

visit and sur vey your site to to discuss your needs and prepare a drawing and quotation outlining what could be done all within your available budgets

We firmly believe the better you look on the outside , the more customers will come

Outdoor Space You Cannot Use Because Of The Weather Has No Value

"Nearly

"They

would

missed out

had not made

Catering Equipment & Kitchen Fit-Out

By David Chesshire , National Accounts Manager, Blue Seal (www.blue-seal.co.uk)

Why LP Group Mixers Are A Top Choice for Artisan Bakers

LP Group mixers are trusted across the globe to deliver high-quality assured dough production The Italian machiner y supplier has harnessed decades of engineering and manufacturing experience to create industr yleading models that produce excellent dough results for bakers Its latest lines of fixed bowl solutions are ideal for ar tisan use , such as at small restaurants and bakeries, with an array of different sizes suited to dough handling production from 40kg to 250kg

LP Group produces fantastic mixers for consistent high-quality ar tisan baking using specialist doughs,” says Steve Merritt, managing director of EPP, exclusive distributor of LP Group mixers in the UK and Ireland “We’re pleased to offer its comprehensive range of high quality, robust mixers, which are perfect for small bakers and Italian pizzerias The ability to produce at a smaller scale (whilst maintaining consistency) affords additional flexibility Bakers can even make batches of just half a dozen loaves or a handful of pizza bases – ideal for smaller requirements, or to use as experimenting and testing,

all with less wastage

All LP Group fixed bowl spiral mixers feature a tough steel construction and reinforced motors, built for many years of use Its intuitive models have been designed for low maintenance and easy dough extraction, and they can be extensively customised to suit individual requirements The mixers are capable of handling many types of dough but are especially suited to ar tisan dough mixtures with hydration greater than 55% with European flour

Its Star Mixer line – designed for 40kg or 60kg dough capacity – features an easy-to-use control panel with double scale electromechanical timer (which can be upgraded to an optional electronic control panel with bypass selector), and models can even be colour customised – ideal for reinforcing company branding, from kitchen to table Meanwhile the VIS line is designed for dough capacities from 60kg to 250kg

LP Group mixers are available in the UK and Ireland from baker y equipment specialist EPP For more information, visit www eppltd co uk

Cooking Suites

Catering Equipment & Kitchen Fit-Out

Fridge Seals Direct

Fridge Seals Direct proud to be UK s no1 supplier of replacement fridge and freezer seals We fabricate for a wide variety of commercial fridge & freezers

The management team at Fridge Seals Direct have over 30 years of experience in the refrigeration industr y and have each spent many of those years installing gaskets and hardware for a range of styles, brands and sizes of fridges

From restaurant kitchens to food warehouses - we

have experience in dealing with fridge & freezers of all sizes and scales To learn more about fridge seals be sure to explore our range of extensive guides on how to replace a refrigerator door seals Otherwise find your specific guides in how to identify measure install or maintain your fridge or freezer door seal

Our reputation in the industr y along with our commitment to providing a high-quality gasket without having to buy from the factor y allows us to have competitive pricing and fast turnaround time

Tr y us out, order your door gaskets from us and discover a better way to do business We are here to help you www.fridgesealsdirect.co.uk

Williams Helps You Look Good and Save Energy

With the release of the latest versions of its Gem Multideck range , Williams Refrigeration is highlighting the advances it has made in the energ y efficiency of its products, as well as the range of customisation options that allow operators to create their perfect display

Williams Multidecks are designed to maximise available display area and performance while delivering cost savings through energ y efficient operation

The Gem range can be customised to suit a huge range of applications Customisation options include LED strip lights inset within the ticket holders which enhance the display while using little energ y and generating minimal heat There are also night blinds security shutters front doors either sliding or hinged rear loading doors for easy restocking of goods impulse snack selection baskets for added merchandising potential, food tray slides, glass shelves and mirrored panels, all of which mean they can be specified exactly to the customers requirements Fur thermore , there’s also the option of remote refrigeration, and the ability to multiplex units

Improving energ y efficiency has become one of the most impor tant factors in choosing new refrigeration equipment recently with rising energ y costs and the need to increase environmental sustainability bringing this issue into sharp focus for many businesses The

• Be ready for your inspections

• Damaged fridge seals are unhygienic

• Make your fridge more energy efficient with a good seal on your fridge

• We provide custom seals for cold rooms, discontinued models, and units with no identification information

• Next-day delivery service

• Discounted prices on large orders WhatsApp, phone, and email support 07936807320

new models are TUV cer tified, fully EcoDesign- and MEPS-compliant, and use a combination of re-engineered airflow features, heat exchangers and green refrigerant to produce Williams’ most energ y efficient Multidecks to date

The latest open fronted Gem Multidecks include features designed to maintain the interior thermal envelope , thanks to a cur tain of cold air drawing down over the front of the unit This includes a newly developed honeycomb profile for the top air discharge system that helps to keep the cold air directed within the display, and redesigned bottom air inlets which improve the temperature stability of the lower shelves

Natural hydrocarbon refrigerant reduces energ y consumption thanks to its excellent thermodynamic proper ties with low GWP (Global Warming Potential) and zero ODP (Ozone Depletion Potential) The Multideck’s operating temperature range is from -1 C to +7 C , making it suited to a wide choice of chilled food display

Williams Refrigeration offers a comprehensive range of commercial refrigeration including gastronorm cabinets and counters specialist baker y equipment coldrooms, multidecks and blast chillers

To learn more about Williams extensive product range visit www.williams-refrigeration.co.uk

sales@fridgesealsdirect.co.uk fridgesealsdirect.co.uk

The New DrainMinor C (Combi Oven Pump) Catering Equipment & Kitchen Fit-Out

Temperature Rises Increase Risks In The Summer Season

Managing Director of Swiftclean, Gar y Nicholls, adds:

The build quality of the submersible wastewater pump was also a discussion point with the mechanical shaft seal arrangement between pump impeller and motor winding generally agreed as an advantage over a common lip seal/diaphragm arrangement especially considering the hot wastewater temperatures and potential grease which these units have to handle

It can be connected to multiple ovens or oven and sink combinations Also, multiple inlet connections can be cut onsite directly into the rigid Polyethylene tank without the need to manifold inlets outside of the tank and then feed into it via a single inlet This means that the installation footprint is just the size of the compact tank and potential leaks from knocked manifold piping and joints are eliminated

It looks like the New DrainMinor C is a real winner!

Electrolux Professional Has Unveiled

This award is for the company with the highest national sales of their professional laundr y products

Adam Elphinstone MD of Southern Contracts said: This is the 25th year we ve won this award and consequently cherish a long and special relationship with Electrolux Professional and are always proud to work with their products for both provision, installation and ser vicing The installations have been carried out across all our sectors; marine, care and hospitality Some have been incredibly complex but all have been extremely satisfying ”

Mark Rogers Regional Business Manager for Electrolux Professional added: We ve had a special relationship with Southern Contracts for over 30 years and during that time they have regularly confirmed themselves as our highest performing par tner

for laundr y in the UK We count them as a first-class par tner

I personally have worked with them over 6 years and can always trust them to select the best solution and provide exemplar y after-care for all our customers, whatever their sector

“With their in depth understanding of our products, gleaned over the decades of our relationship, they continue to preser ve the firstclass friendly care of a family run business for both their remote and local customers ”

For more information about products and ser vices on offer, contact Southern Contracts’ exper t team of technical staff to provide guidance and advice through ever y aspect of your purchase and ongoing commitment to ser vice , please telephone 03301 222888 or visit www southerncontracts co uk

With soaring temperatures in the UK, now is a time that many restaurant owners fear THE RISK

Kitchen extraction systems should be compliant with the TR19® Grease specification Elevated ambient temperature tends to increase the working temperature of extraction ducts making it much more likely that any uncontrolled grease accumulation inside an extraction system could catch alight

Surprisingly, only a small amount of grease in the extraction system – as little as half the thickness of a standard business card – can be enough

This significant increase in risk can be a huge worr y to those responsible for kitchen extraction systems

“The maintenance manager for our largest customer mentioned that prior to him using Swiftclean’s ser vices they always experienced fires in ducts during hot periods, it was always a worr y whenever the temperatures soared”

As the temperature increases during summer it s impor tant to ensure that your building is compliant with regulations Does your building have a kitchen extract system?

We’ve been around for over 40 years and have been instrumental in the development of the industr y specification, TR19® Grease , which helps to keep you, your staff and your visitors safe

If you are concerned about the risk of fire from a greasy kitchen extract duct, please do get in touch with our technical sales consultancy team, for a FREE quotation/technical advice – Nationwide

Call us on 0800 243 471 Or email us at info@swiftclean.co.uk

Temporary Catering Facilities For Events & Kitchen Refurbishments

Mobile Kitchens Ltd specialises in the hire of temporar y catering facilities and foodser vice equipment

Ideal for events or to provide temporar y catering facilities during your kitchen refurbishment, our versatile units and equipment offer an efficient and economical solution to the caterers’ needs

Production Kitchens, Preparation Kitchens, Ware-washing Units, Dr y Store Units, Cold Rooms and Restaurant

The standard specification of our Medium Production Kitchen unit includes a six burner oven range salamander grill twin basket fr yer undercounter fridge undercounter freezer hot cupboard double bowl sink unit with integral hand wash basin storage racking, plus ample power points to plug in Microwaves, Food Processors, Toasters etc Internal equipment can be interchanged, and clients can effectively specify their preferred layout

We have many tried and tested design layouts and would be pleased to put forward our

So, if you ’ re planning a refurbishment or need to cater for an event then why not give us a call and we’ll be happy to provide advice and put forward a competitive proposal

For fur ther information or to arrange a site visit, email: sales@mk-hire co uk or call us on 0345 812 0800, or visit our website: www mk-hire co uk

Please

Catering Equipment & Kitchen Fit-Out

EAIS is a leading Manufacturer and Supplier of storage and transpor tation products supplied both to the Foodser vice and Healthcare industries Proud to be based in King’s Lynn, Norfolk we are renowned for our innovation and ability to offer solutions which not only meet the customer’s demands but their expectations as well Whether you are looking for food storage shelving racking systems trolleys and fabrication or maybe its healthcare shelving and medical trolleys or even bespoke

design products

With the combination of our ability to hold vast stocks of our key product lines, combined with our hugely experienced and award winning customer ser vice it has made EAIS the number one choice within the Industr y

Why not put us to the test and let EAIS become your Ideal Solution? Contact our sales depar tment on either 01553 765205 or sales@eais.co

Fatstrippa Grease Recovery

Fatstrippa has been at the forefront of Fats Oils and Greases (FOG s) Management for the Catering and Food Manufacturing Industries since the 1990 s when it introduced its patented Fatstrippa Range of nonmechanical Grease Recover y Units These units achieved FOG recover y rates of well below 35 ppm eliminating the need for secondar y treatment with costly enzymes or chemicals

close cooperation with Water Authorities Environmental Agencies and Restauranteurs the Fatstrippa quickly established itself as a market leader in performance requiring little maintenance and a reputation for robustness Manufactured from 304 Grade 3mm Stainless steel many of the units installed over 20 years ago are still giving peak performance to this day For fur ther information contact info@fatstrippa co uk or see the adver t on the previous page

Caterquip Ventilation – For All Your Commercial Catering Ventilation Needs

Caterquip Ventilation Ltd is proud to be celebrating their 23rd Anniversar y this year

This Warwick based company offers nationwide coverage for all your commer-

cial catering needs: free site sur veys, quotations and designs (C AD) quality bespoke and standard fabrications, specialist knowledge of catering ventilation systems including input air, odour reduction (carbon filtration and ESP) and sound attenuation Affiliated members of Constructionline and CHAS, Caterquip Ventilation have a strong hold in the marketplace often advising industr y professionals on ventilation systems to a DW172 specification & BSEN:6173

They have strong relationships with all leading kitchen equipment suppliers, and they offer a kitchen design ser vice to help you build your ideal kitchen Projects under taken have included Olympic Villages, Basildon Hospital, The Mitre Hotel at Hampton Cour t, The Truck Stop at Anglesey The Lodge at Old Hunstanton, Colleges, Schools, Hotels, Restaurants and Public Houses They ensure their systems are compliant with the current guidelines whilst maintaining an efficient and dynamic facility

With extensive knowledge of manufacturing and installing ventilation systems, they can help you design the best kitchen within the space available Call: 01926 887167, visit: www caterquipventilation co uk, email: info@caterquipventilation co uk

WACR cash register specialises in touch screens and cash register tills sales and hires We are also able to under take repairs and ser vicing for business throughout Avon, Wiltshire , Gloucestershire , Somerset, South Wales Berkshire Hampshire and Oxfordshire We have 40 years experience of in supplying and maintaining EPOS

3R is a leading provider of Electronic Point of Sale (EPOS) solutions, offering both integrated counter top and wireless payment solutions, as well as Mobile Top-Up ser vices With competitive rates and durable , secure hardware , 3R’s signature EPOS software , CES Touch, is a game-changer for businesses seeking to optimize their day-to-day operations and streamline their financial repor ting

Another essential feature of CES Touch is its full Stock control functionality, which enables businesses to manage their inventor y effectively This feature ensures that businesses can maintain optimal stock levels, avoid overstocking or understocking, and keep track of their stock movements accurately

In addition to these features, CES Touch offers intensive operator management and in-depth financial repor ting, which is vital for businesses seeking to manage their staff and financial performance effectively With full cloud business analytics, CES Touch also

provides businesses with real-time insights into their sales, inventor y, and customer behaviour, enabling them to make data-driven decisions to optimize their operations CES Touch also links directly to a wide range of Symbol Groups, including Londis, Booker, Premier, Budgens Shop Local Best-one and NISA, allowing businesses to take advantage of automated promotions and price changes This feature is par ticularly useful for businesses looking to offer competitive pricing and promotions while maintaining profitability

At the hear t of 3R’s offering is their commitment to excellent customer ser vice , providing 24/7 suppor t, 365 days a year Whether you ’ re a small business owner or a large retailer 3R’s EPOS solutions and CES Touch software are sure to provide you with the tools you need to succeed

See the adver t below for details

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Hospitality Technology

MCR Systems

MCR Systems has over 40 years of experience in providing hospitality, catering and leisure organisations with enterprise management solutions that directly improve the efficiency of their business operations We do this by combining high-quality software and

No More Trips To The Bank - And Your Cash Taken Care of with Loomis

First of all, the team at Loomis just want to acknowledge the great news that pub and bar takings were up by 26 7% over the coronation weekend Fantastic news, a much needed boost for the sector - and probably a lot more cash to reconcile , secure and bank!

Indeed, for ever yone in the CLH sector, be that hoteliers, pubs, bars and restaurants, takeaways or cafes managing cash safely and efficiently is an impor tant issue which can diver t valuable personnel time and attention away from delivering the best possible standard of ser vice and product to customers

So, if someone told you no more cash counting and reconciling, reduced shrinkage and no more trips to the bank how would that sound? Pretty good we hope!

Loomis has a comprehensive range of cash management solutions which are perfect for busy and dynamic environments - there is a menu of options to choose from but right now the most popular choice of businesses in the retail sector is a Loomis smar t safe package - including an ‘intelligent safe’ which will validate notes count and reconcile cash trigger automatic secure collections and provide valuable manage-

ment cash flow information - a true end to end solution

Par ticularly popular is the Loomis SafePoint Compact, recently launched and exceptionally well received at the National Convenience Show in May Measuring just 610 x 200 x 460mm (HxWxD), Safepoint Compact fits easily into most busy environments and offers low-cost weekly terms which include ser vice and maintenance

With cer tain packages and banking par tners Loomis is also able to offer ‘Same Day Value’ with takings credited to the bank account on the same day

There are also other Loomis options available to help cash management run more smoothly, including cash collection and coin and note deliver y Yet again, mo more trips to the bank!

With Loomis taking care of your cash you can focus your attention exactly where you want it to be - on retaining customers, attracting new ones - and developing a successful business

Contact us today on 0845 309 6419 for more information and get your business’s cash flowing more freely

Boost Your Efficiencies During The Summer Rush

In the midst of the busy summer period, operators need to raise their tech game to ensure customer experience and operational efficiency are slicker than ever

Call Systems Technolog y (CST) specialise in innovative communication technolog y and software solutions that transform and enhance the hospitality industr y –for both customers and operators

Helping to deliver a truly first-class ser vice whilst subtly elevating the experience to stand out from competitors

Paging systems, specifically designed with the hospitality industr y in mind allow staff to remain readily available without being constantly visible This allows teams to communicate effectively while still allowing the establishment to operate at its best

Here are our top tips to make sure your summer is a sizzler :

1) Instead of getting customer s to wait in a ong, tedious queue , create an invisible one instead Ut lising customer paging solutions gives diner s the freedom to wait where they wish – suc h as the bar - wh le

reducing congestion

2) Simple but effective , WaiterCall instantly connects front and

bac k-of-house for the slic kest ser vice Instant communication el minates the need to run bac k and for th from the kitc hen pass leaving more time to upsell dr inks and mainta n high levels of customer ser v ce

3) With many operator s currently shor t-staffed, call buttons allow customer s to nstant y gain a team member's attention when needed, making it easier to order additional food and dr ink or request to pay the bill

4) Two-way radios provide instant communication between manager s and kitc hen staff

Meaning table turns are increased, incidents are dealt with immed ately, and the overal guest exper ience s enhanced

No guessing or time wasted – just c lear communication Keeping on top of the latest technolog y not only relieves stress for staff during busy periods but also helps improve simple operations, keeping customers happy and most impor tantly, loyal

For more information on CST:

www call-systems com

solutions@call-systems com 020 8381 1338

Hospitality Technology

Little Hotelier’s Local Booking Insights

Can data be your friend? We think so After all, using data has kind of always been par t of running a small proper ty

It might have previously come from things like manual market research, or by speaking with that friendly local ‘competitor’, while today, online solutions can crunch the numbers and provide usable insights in real-time

But what data points do you actually need to know, and how can they be used?

Analysing our UK proper ties, we ’ ve pulled together some findings we ’ re sharing for the ver y first time creating a simple (shor t and snappy) repor t that highlights both the latest trends among the countr y ’ s small proper ties and the easy ways you can bring data and technolog y into day-to-day life at your proper ty

After you ’ ve finished reading it, you’ll have an understanding of:

• The c hannels br inging in the most revenue for UK s 1-20 room properties

• How room rates are c hanging, and the tools you need to pr ce your rooms with c lar ity

The c hanges happening in booking lead time , and the oppor tunity th s provides to dr ive more revenue

• The current sp it between guests arr iv ng from within the UK and abroad

Our aim is to provide you with access to the tools and info you need, so that you can make smar ter decisions more easily

Head here to get your copy of Little Hotelier’s Local Booking Insights: tiny.cc/LocalBookingInsights

Castra Solutions - Wired and Wireless Solutions

At Castra Solutions, we understand the impor tance of reliable and high-speed WiFi for businesses of all sizes Our WiFi solutions are designed to provide seamless connectivity and exceptional performance , ensuring that your employees and customers can stay connected at all times

In the hospitality industr y, having a reliable and high-speed WiFi network is essential to meet the needs of guests who expect seamless connectivity during their stay With the rise of mobile devices and the growing impor tance of online reviews, hoteliers cannot afford to overlook the impor tance of providing a top-notch WiFi experience

One of the biggest challenges in hotel WiFi is providing coverage throughout the entire proper ty from guest rooms to public areas This requires careful planning and optimization of the network, including access point placement, signal strength, and interference management By working with Castra Solutions, hotels can

ensure that their WiFi network is designed to meet the unique needs of their proper ty and guests

In addition to providing reliable WiFi hotels can also use their network to enhance the guest experience and generate revenue For example , hotels can offer premium WiFi ser vices for guests who require faster speeds or more bandwidth or provide access to streaming ser vices and other enter tainment options

In conclusion providing a reliable and high-speed WiFi network is essential for hotels looking to meet the needs of their guests and stay competitive in today s digital world By working with a Castra Solutions and taking steps to optimize and secure their network hotels can provide a seamless and enjoyable WiFi experience that enhances the guest experience

Call us today on 0300 124 5005 or visit www castrasolutions co uk

Design & Refit

Additional Ranges as ILF Continue to Expand

It's Not Time To Sit Down Yet

Well

indoor seating and indoor wooden table bases and tops can be finished to any customer specification Outdoor items offer a variety of colours within the same product style

Also included is a link to priced chairs and table bases plus a selection of priced made to order seating in a selection of Faux

Leather upholster y colours and wood frame colours

These products can also be supplied to customer specification just ask for details

Enquiries can be sent to them directly from the website and they will reply within 24 hours They hope you will enjoy the experience of viewing their easy to navigate website and they look forward to helping clients get the best products for their hospitality site

past work We are also available on Facebook and Instagram, so give us a follow!

A Glass Act - Enomatic Wine Dispense and Preservation

Enomatic is the world leader in wine dispense and preser vation

Studies show that wine-by-the-glass sales increase turnover and are more profitable than bottle sales enomatic was created to offer a more premium wines by glass offering thus creating a more profitable business models for restaurants, bars and wine merchants

enomatic’s quality control provides customers with confidence that wines are always fresh and ser ved at their optimum temperatures With patented preser vation technolog y and automatic self-cleaning of the pouring spout, our systems ensure the highest hygiene and superb wine quality

REDUCING WASTE

It is a simple fact that wine that is not consumed oxidizes in the bottle and is wasted creating unnecessar y costs and profit loss for a wine business enomatic was designed to eliminate waste , reduce overheads and maximize profits

WINE PRESERVATION

Using state-of-the-ar t iner t gas preser vation, enomatic prevents wine from being altered by oxygen and protects its organoleptic integrity (taste , aroma, body, and colour) for up to 21 days or more (tested and

cer tified)

PORTION CONTROL

Staff over-pouring results in reduced profit margins enomatic’s precise automatic por tion control prevents inventor y shrinkage , over pouring, and ensures accurate measures time after time

FUNCTIONALITY

enomatic's advanced electronics and automation increases the speed of ser vice By simply pressing a button, you can select and ser ve any wine desired Your staff ’ s time is costly; that’s why enomatic was also designed to make their time more efficient - no more wasting time re-corking or vacuuming bottles after each use

Software functionality allows you to track not only all the wines in your system, but also the use of the system by customers You can even limit the amount a customer can consume for any given period of time With card operated systems, enomatic is a vir tual sales person and responsible bar tender all wrapped up in one!

sales@enodirect.co.uk

www enodirect co uk

Tel +44 (0)1603 768046

Healey and Lord

Healey and Lord Limited specialise in the supply of high quality sanitar yware to commercial and hospitality projects around the world

Our commercial product ranges are available to suit both modern and classically styled schemes We have a full range of toilets, wash basins, urinals, taps and accessories in a variety of finishes All products are available from stock and are made in the UK or western Europe

We have an extensive range of no-touch washroom products including toilets, taps, accessories and urinal controls that are available in a range of finishes to complement any scheme

seating and even outdoor furniture They can manufacture in both metal and wood and have an extensive catalogue available to showcase their standard range

Having the skills ‘in house’ allow ACE to be a preferred supplier for any bespoke requirements you have , so from a simple idea the team at Ace can design and build to your specific needs

To discuss your furniture requirements fur ther please don’t hesitate to get in touch with ACE Furniture on 01536 203244, email sales@acefurniture .uk.com

We regularly work with design and hospitality professionals to specify good value , durable washroom schemes for high profile venues

We also offer a range of high-quality design focused disabled toilet and washroom equipment to suit all projects We have an extensive range of less able products designed to complement modern and traditional schemes perfectly

Recent projects we have supplied include The Shard The Tower of London, Windsor Castle , Lords Cricket Ground, The Queens Club, Battersea Power Station, The Globe , The Connaught Hotel Whites in London, The Garrick Club and the Hurlingham Club

Please contact us on +44 (0)1603 488709 or at sales@healeyandlord co uk or visit our website at www healeyandlord co uk for more details

Hotels and restaurants intending to replace existing gas-fired domestic hot water (DHW) systems with more sustainable electric technologies as par t of a decarbonisation strateg y should invest in data gathering first recommends hot water specialist Adveco

Live Metering is a simple to install, non-invasive onsite ser vice provided by Adveco that generates consistent six minute data 24 hours per day from existing hot water systems to accurately understand actual usage including critical peak demands and their profile shape Adveco’s specialist engineers will visit to fit the meter and assess the proper ty The data will then be processed, and a repor t generated with design recommendations for a replacement system that meets the exact needs of

the building

New designs by Adveco will show carbon reduction and outline new operational costs Accurate to the actual demands of the proper ty, Live Metered designs avoid excess capital costs associated with oversizing and ensures operation within the limits of the existing electrical supply of the building

Businesses which opt to purchase the recommended replacement system from Adveco will receive a 50% refund on the cost of implementing the initial Live Metering ser vice

Talk to Adveco about booking Live Metering at your proper ty https://adveco.co/products/live-metering/

Adveco Gas To Electric Decarbonisation Design and Refit Improve Those Customer Reviews

Castelan Commercial Ser vices are now the ‘go to’ Company for Bath Tub Restoration work They cover the whole of the UK and use modern day innovative techniques to achieve results not seen before within the Hospitality Industr y that will extend the life of your fixed assets

The issues that draw the guest’s attention and cause negative feedback (via reviews and online websites such as Trip Adviser) are:

• Peeling or dir ty Bath Tubs/Shower Trays

• Moldy Silicone/Grout

• Dir ty Carpets/Upholster y

These areas are what draws the guest’s eye when they arrive in the bedroom and experience where they will be living for the duration of their stay Hoteliers for many years have struggled to maintain these - especially the Bath Tub anti slip area which gets soiled or goes a ver y dark colour which looks unsightly and that along with enamel chips and rust catches the eye of the guest

Hoteliers then turned to restoration companies to rectify the issue and were , for many years, advised to repaint the bath tubs However this brings its own issues - such as peeling and the yellowing of the paint It worked, but was a temporar y solution, as often the paint star ts to peel off making the bath tub look awful Castelan do not paint any baths, as, in reality, this is masking over the problem and not actually resolving the problem beneath But with new found technolog y Castelan can strip off that paint and, in most cases, restore that bath to above 85%-95% improvement (we all know if you are looking for 100% improvement that means buying a new bath tub) but our job as a Restoration Asset Management Provider is to keep the fixed asset in situ for as long as possible and extend the life of that asset to perhaps two, three or four times the original capex expectation and this is what Castelan can do - SO NO MORE PEELING

TUBS

Email: commercial@castelangroup.com

M 07787 847 353

Design and Refit

Battling Staff Shortages?

Here’s How A Service Lift May Help

By Mark Chapman, General Manager, Stannah Microlifts

issues

Staff shor tages have been a challenge for British hospitality businesses, with data from the Office for National Statistics (ONS) showing a 56% increase in staff shor tages in the accommodation and food ser vice sector compared to pre-pandemic levels

To tackle this issue , businesses have had to turn to technolog y to ensure they can operate efficiently with fewer staff members One option that can be easily implemented is the addition of ser vice lifts to business premises These lifts can move items like food, beverages, laundr y, and luggage more efficiently between floors reducing the manual time and effor t required for tasks This can help businesses run smoothly even with smaller teams, preventing waiting times from becoming unacceptable for customers

Ser vice lifts like the Microlift or Trolley lift can also reduce the risk of injur y for staff and improve staff wellbeing by reducing physical strain making the workplace more inclusive for those with disabilities or mobility

Mayfair Furniture

Mayfair Furniture will be celebrating 11 years this year of providing the UK s fastest and affordable com-

Many business owners may be under the impression that a ser vice lift is expensive and disruptive to install, but this is often not the case at all Microlifts from Stannah are compact structure-suppor ted and quick and easy to install These reliable and hard-wearing products are designed for operation 24/7, 365 days a year suppor ted by regular ser vice visits from our exper t local engineers

So even when staff shor tages bite , great ser vice can still be provided to your customers - without the heavy lifting With a durable and reliable Stannah lift sharing the load, your staff will be well-protected ever y day and able to do more than ever before

As manual handling is such a risky business, Stannah has compiled a comprehensive Manual Handling Guide detailing how business owners can reduce the risks of staff injur y and prevent fur ther shor tages due to injur y

For more information visit: resources.stannahlifts.co.uk/manual-handling

time to time hospitality and leisure establishments like to give themselves a fresh new look That's why not only do we supply contract furniture , but when it's time for your establishment to go through a refurbishment we also offer a complete clearance ser vice

We

We'll organise ever ything from a suitable time and date , professional clearance staff to remove contract furniture whether fitted or unfitted Along with our sister company Caterfair who provides commercial catering equipment for your kitchens we are the ideal people to speak to when you are looking to refurbish 01733 310115 sales@mayfairfurniture co uk www mayfairfurniture co uk

Create A Retro Cool Space with Stylish Seating Design and Refit

If you ’ re looking to update your café, bar, hotel or restaurant’s chairs with comfor table yet chic vintageinspired seating that’s built to last, look no fur ther than Trent Furniture’s stylish and cost-effective range

Available in goes-with-anything tan or fossil suede upholster y, our Cologne Chair makes a retro style statement while its suppor tive back and arm rests make it perfect for unwinding with a drink at the end of the day It can be supplied with its strong black steel legs attached for a nominal charge , but if it ordered separately, it’s a simple process to screw them in Alternatively, the Stockholm Armchair makes a for a showstopping feature in your lobby or waiting area

Upholstered in a versatile golden tan suede finish with stitching detail, it pairs perfectly with the Stockholm Two Seater to create an atmosphere of understated luxur y Carr ying on the theme to your bar area the

Dusseldorf Hairpin Stool exudes retro industrial cool with its sturdy statement legs and comfor table padded seat in tan suede upholster y

To add extra interest, why not pair any of these seating options with the Bauhaus-inspired Munich Retro Chair, which is available in tan or fossil or the vintage industrial good looks of the Bavaria Chair which features detailed stitching in golden tan? Whichever combination of seating you choose to create your own unique space , you can rest assured your stylish new chairs will last for years to come All options are made using high density PU foam for comfor t and durability and crib 5 fabric to meet UK standards for contract grade furniture These chairs also feature the heavy-duty steel legs and frames that are necessar y for a hospitality setting

To find out more about Trent Furniture’s great range of stylish and durable range of retro-inspired contemporar y seating, please call us on 0116 2989 927 or fill in our contact form at www trentfurniture co uk

CardsSafe - 20 Years in the Hospitality & Leisure Industries

CardsSafe Ltd has worked in the leisure and hospitality industr y for more than twenty years

From pubs, bars, hotels and restaurants to golf courses, caterers and sports grounds, the CardsSafe system continues to be successfully utilised in all types of customer-facing venues

The CardsSafe system is specifically designed to securely retain customer credit, debit and ID cards while the cardholder runs a tab As a result, it makes it easier for venues to manage their customers' bills, allowing staff to up-sell and build better customer relationships

Over 5000 venues now utilise the system For example , the London Golf Club, one of the UK s most prestigious golf centres, first installed the CardsSafe system in 2008, adding additional units in 2014 and again in 2020 At the club, CardsSafe is used by the catering staff as they also ser ve golfers with food and drinks on the course

Grant Rumbelow Food and Beverage Operations Manager explained "CardsSafe has been a welcome

addition to the London Golf Club We utilise the system in our Golf Shop and Spike Bar and on-course with our Drinks Bugg y With CardsSafe , we can safely store customers' cards whilst they enjoy their round of golf " CardsSafe has protected business and customer assets for over twenty years, acting as a proven and genuine deterrent for walkouts, dine & dash and chargebacks In addition, CardsSafe is cost-effective and pays for itself Each ten-drawer unit hire comes with excellent customer ser vice , free replacement keys, and additional units that can be added at any time

Hospitality and leisure venues across the UK have trusted and benefitted from CardsSafe for twenty years So the question is, can you afford not to have CardsSafe as a par t of your business?

For more information, please visit www cardssafe com

Or contact the sales team on 0845 500 1040

Property and Professional

Upcoming Hospitality Trends

The hospitality industr y has been hit hard by the events of the past three years But for those who weathered the storm, there are oppor tunities ahead How can SMEs capitalise on the trends set to shape their sector over the coming year?

have had to demonstrate remarkable resilience and agility These attributes will stand them in good stead to take advantage of new trends shaping the industr y – and the consumer landscape that underpins it - when the recover y comes

There are many subtle trends that will undoubtedly impact owners and operators dependent on their market and offering but the following are likely to shape businesses across the broad hospitality industr y in 2023

1. BLENDED WORKSPACE/ LEISURE SPACE

The rise of hybrid working arrangements and the increase of ‘digital nomads’ is a COVID-created trend that seems here to stay Many hospitality venues can capitalise on this shift by enhancing their offering to cater for local home-workers or business travellers Ensuring you have good wifi charging points quiet spaces and quality coffee will help capitalise on demand from this segment

2. COST-CONSCIOUSNESS

It is hard to think of a sector more impacted by the challenges of the past few years than hospitality Almost overnight the pandemic closed the entire idea of travel and eating out and - just as that was ending - spiralling inflation and reduced consumer spending have dealt many firms a hammer blow

According to the Hospitality Market Monitor from AlixPar tners and CGA by Nielsen IQ, the sector now has 13,037 fewer sites than it did before venues were first closed through lockdown three years ago

Hospitality recorded a drop of 4,809 premises across the whole of 2022 with more than three quar ters shutting their doors in the second half of the year

Nearly nine in 10 of these businesses were independents as small businesses weakened by the impact of Covid were forced to close The Market Monitor said many closures last year were the result of spiralling costs, whilst fragile consumer confidence , industrial disputes and labour shor tages have also made it a challenging star t to 2023 for many SME operators

Over the course of the past three years, those UK SMEs that have sur vived

The cost-of-living crisis has undoubtedly tightened available consumer spend for eating out and weekends away According to a repor t by Forbes Advisor 83% of UK consumers have reduced restaurant spend in response to rising domestic costs Hospitality operators will need to ensure that for customers who will be looking for a good deal, that their offering delivers This doesn’t necessarily mean a race to the bottom, however It just means that your business needs to communicate what makes it wor th the spend

3

EVOLVING MENU DEMANDS

Each year, The Unilever Food Solutions Future Menu Trends Repor t canvasses the opinion of 250 professional chefs working in over 70 different countries, to determine the trends it feels will shape the food and beverage industr y For 2023, it predicts that vegetables will become an increasingly major par t of menu design It predicts their “promotion from side-dish to main event” in response to increasing numbers of vegan, vegetarian and flexitarian diners looking for well-crafted plant-based foods 67% of its operator panel also predict that sourcing local ingredients that help to reduce the carbon footprint of restaurant dishes is a trend that consumers are increasingly looking for

4 INCREASED INTERNATIONAL TOURISM

Why Use a Specialist Hospitality Consultant?

With over 30 years of industr y experience in the Hospitality sector, The Bowden Group’s Managing Consultant David Hunter will work with you to address the following elements:

Profitability Operational Strateg y Staff Management Marketing and The Future of your business

PROFITABILITY & OPERATIONS

Our exper ts will analyse your entire operation and also its key operating figures if they are available We then help you to identify strategies to manage costs and overheads associated with the core Profitability of running a Hospitality business

The largest overhead, even higher than Cost of Sales, is the Labour cost, so, with detailed analysis of your wages and being able to understand ‘’the way your business actually works’’ we can ensure that you are maximising the

labour usage in your business

VisitBritain are forecasting 35 1 million inbound visits in 2023 (86% of the 2019 level and 18% higher than in 2022) and £29 5 billion spend (104% of the 2019 level and 14% higher than in 2022) If the latter figure is achieved, it would be a record for the value of inbound spend in the UK in nominal terms

The dollar strength against the pound translated into 380 000 US-based visitors arriving in the UK in the last quar ter of 2022 (a 6% increase on Q4 2019 levels) Businesses that can adver tise to – and cater for - a return to higher levels of tourism from both the US and Europe are likely to fare well But hospitality owners also need to consider increases in middle-class affluence in markets such as China South East Asia Nigeria and India and how that might shape guest and dining preferences

5.

SOLVING PROBLEMS THROUGH TECHNOLOGY

Like many other sectors of the UK economy hospitality has been badly impacted by recent labour shor tages To overcome these staffing issues more hotel and restaurant operators will adopt digital tools such as QR menus cloud kitchens web-based booking and guest ser vice apps This also helps meet a shift in consumer behaviours as digitally savvy Gen Zs and millennials actively digital interactions with mobile ordering and automated kiosks for example Restaurants may also explore and less labour-reliant concepts, such as smaller restaurants and open kitchens where chefs can double up as ser vice staff

The turbulence of the past three years have hit most UK businesses hard, but with economic recover y expected later this year there are new oppor tunities to evolve and prosper

Adapting your business to meet these oppor tunities will likely require some investment If your business does not have the necessar y means to fund this today, you may need to consider external finance

At Capify we offer a range of business loans to help suppor t small businesses throughout their growth journey Check to see if you re eligible for one of our loans by visiting www capify co uk Or, if you’d prefer to talk to a member of our team, we’d be happy to guide you through the process Give us a call today on 0330 822 4906 or see the adver t on page 17

Budgeting, Forecasting, Menu Management, Stock Controls, Purchasing, and controlling Variable Costs are just a few of the other areas that David Hunter your Restaurant Consultant will work on with you and improve with you

MANAGING PEOPLE

Managing people brings with it a whole set of new skills that are now needed more than ever From ‘’Managing the Managers through to Ser vice and Kitchen staff your team needs careful and skilful Management Motivation guidance and Development

MARKETING

We will help you build a workable planned Marketing Strateg y From Digital Marketing such as Social Media marketing, Websites, eMail Marketing and online adver tising, to print design, Promotions and offline adver tising, your Hospitality business should be constantly working on ‘’ all things Marketing’’

If your business is actually struggling, or if you just feel that it could be doing some things better, give David Hunter a quick call on 07831 407984 to arrange a ‘’Free of Charge’’ initial consultation (please quote CLH Offer), when David will discuss with you what could be achieved if you ask us to work with you