eCommerce Expo Brochure 2019 by Closer Still

R Y ER G EA TR Y: T S V A K O IN H U D /T T AD ND D TO .UK E E E A I N S. M 0 L S 50 ST CE O R I .C LA 30 LIE R 3 AL P PO P VE CI X P E EE EE O SU S P F R RC M O R U ME FR YO M K O O C O .E W W

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ORGANISED BY

Headline Sponsor:

VIP Lounge Sponsor:

Networking Bar Sponsor:

Lanyard Sponsor:

Keynote Theatre Sponsor:

Theatre Sponsors:

Smart Cross-Border™

ACTIONABLE INSIGHT DERIVED FROM DATA

ECOMMERCE EXPO

Extinction is a real threat in today’s ever-changing omnichannel ecommerce world. To survive, you have to be agile, informed and inspired. eCommerce Expo is here to www.ecommerceexpo.co.uk help you evolve and thrive. More than 300 leading suppliers, over 350 key speakers, hundreds of hours of cutting-edge content – all attracting upwards of 15,000 delegates to an even bigger and more explosive event than ever before. Don’t plod along while the world changes. Book your place for free.

SHOW DETAILS Wednesday 25th September Registration from 09:00

Thursday 26th September Registration from 09:00

Doors 09:30 - 17:00

Doors 09:30 - 16:30

Venue:

TOP REASONS TO ATTEND IT’S COMPLETELY FREE! Your ticket is free of charge and offers you access to the UK’s leading ecommerce event! Make sure you get your ticket today!

EXPLORE TOPIC FOCUSED THEATRES

Access sessions in five dedicated ecommerce theatres. Explore Omnichannel, Cross-Border, Delivery & Fulfilment, UX & CRO, Customer & Personalisation - you’ll find everything you need to know under one roof.

MEET WITH LEADING SUPPLIERS Meet with over 300 of the world’s leading suppliers, across three shows, delivering services and solutions critical to your ecommerce strategy including Klarna, Avalara, UKFast, Adyen, Magento, Maginus, Global-e, Bronto, and many more! See online for our full exhibitor list.

HEAR FROM THE UK’S BEST LINE-UP OF SPEAKERS

Learn from hours and hours of free education from over 130 ecommerce specialists sharing insights and inspiration. Representation from IBM, Pizza Hut, Bacardi Martini, Coty, Harrods, HelloFresh, BirchBox, Unilever to name a few!

Any sessions you can’t attend will be available after the show!

NETWORK WITH THE INDUSTRY Meet with over 15,000 of your peers - this is the best opportunity to meet others who have faced and overcome similar challenges to you - don’t be the one who misses out by not being there!

VISIT THE CO-LOCATED EVENTS Your free ticket will not only open doors into the UK’s best attended ecommerce event but also into Technology for Marketing & ad:tech London - creating the single most powerful digital destination event in the calendar - bar none!

EASY-TO-ACCESS Olympia London is a historic exhibition centre in West Kensington with train and tube connections. A short walk away from Kensington (Olympia), Shepherd’s Bush, Hammersmith Station and Baron’s Court. Find out more at www.ecommerceexpo.co.uk/ travel-accommodation

4 EASY WAYS TO REGISTER

ONLINE

TELEPHONE

Call 020 7013 4975 or 020 7013 4995

www.ecommerceexpo.co.uk/tkt

ecemarketing @closerstillmedia.com

ON THE DAY Please expect to queue if you have not pre-registered

Find out more at www.ecommerceexpo.co.uk

OUR BRILLIANT SPEAKERS

CLAIRE CRONIN

SALLY SCOTT

JULIAN HEARN

BRENDA FIALA

LAURENT GUILLEMAIN

Global Chief Marketing Officer

Managing Director UK

Founder

UK CEO

Birchbox

Huel

Global VP of Data Insight & Analytics

Virgin Atlantic

Bacardi Martini

HelloFresh

MARK ROBERTS

STEVE OLIVER

KRISTINA KAGANER

NEEL ARORA

DAVID KOHN

Co-founder

Group CEO

VP Digital Data

Beer Hawk

musicMagpie

Coty

Head of eCommerce Zone EMENA

Director of eCommerce

Nestle Purina Petcare

Heal’s

KEY THEMES  Data-Driven Insights  Motivations / Behaviour  International Market Strategy  Customer Centricity  Privacy  Sustainable Growth  Localisation  Email Marketing

 Multi-Device Journeys  B2B  Click & Collect  Trade Strategy  Returns  Omnichannel Design  US Market  Last Minute/Next Day

 Payments  Eastern European Market  AI/Machine Learning  Conversion Rate Optimisation  Fraud Management  Robotics In Delivery  Mobile

S INCLUDE

RENE BOSTIC

ALEX LOIZOU

FAYE ROTH

Global VP of Innovations & News Technologies

Co-Founder

Head of Transformation

VP, International

River Island

Groupon

Trouva

JEAN-FRANCOIS BESSIRON

BIANCA MERCER Director of eCommerce Smythson of Bond Street

IBM

JOSHUA HALPERN SVP eCommerce Hilton Lifestyle Group

SHELAGH STONEHAM SVP Marketing Chicos

SIMON FINCH

BHAV SUCHAK

NADINE NEATROUR

Director of Distribution

Head of Logistics

Harrods

Unilever

Director of eCommerce Revolution Beauty

JUST A FEW OF OUR BEST SESSIONS What is the formula of innovation? The evolution of ecommerce What does it take to put the international customer first? Leveraging retailer data to build brands Harnessing the power of personalisation Essential website optimisation strategies for 2019

More brands & brains at www.ecommerceexpo.co.uk/speakers

SOME OF OUR FAVOURITE PANELS KEYNOTE THEATRE

How to achieve fast, sustainable growth in eCommerce

KEYNOTE THEATRE

Is a subscription model the future of eCommerce?

KEYNOTE THEATRE

Reinventing musicMagpie

OMNICHANNEL THEATRE

CROSS BORDER THEATRE

DELIVERY & FULFILMENT THEATRE

CUSTOMER & PERSONALISATION THEATRE

Wish.com  Huel  Beer Hawk  Trouva

The Spectator  HelloFresh  Birchbox

eCommerce Expert  musicMagpie

How to build an effective customer journey across multiple touchpoints Heal’s  Menkind | RED5

Global payments strategy Payments & Cards Network  END. Clothing  Kingfisher plc (B&Q, Screwfix)

Localise to thrive: providing a seamless localised offer IMRG  Smythson of Bond Street  Department for International Trade  Nestle Purina Petcare

Customer Experience: Delivering on the online promise IMRG  ShopDirect (Very/Littlewoods)  Unilever  Harrods

What we’ve learnt about our customers…and how we’ve used that information IMRG  Revolution Beauty  Monica Vinader  National Lighting  Mothercare

The new wave of tech innovation and customer engagement – what’s landing and what’s not Propeller  John Lewis & Partners  Global-e  River Island  Fitch

EXPLORE OUR THEATRES KEYNOTE THEATRE For those with a keen eye on the latest innovations and tech trends shaping the future of marketing, ecommerce and advertising.

OMNICHANNEL Learn how leading brands are able to engage and support their customers wherever and however they wish to connect.

CROSS BORDER Join the worldâ&#x20AC;&#x2122;s leading practitioners, marketplaces and global retailers successfully expanding overseas. Hear advice on gauging market size and opportunity, localisation and payments strategy.

DELIVERY & FULFILLMENT What technology can help you delivery proposition? How do you ensure a customercentric logistics model? What is the future of e-delivery? How can AI and machine learning impact replenishment decisions?

CUSTOMER & PERSONALISATION How can brands leverage personalisation to drive greater traffic, deliver a more engaging customer browsing experience, reduce abandoned cart rates, and win back hesitant buyers?

UX & CRO Learn how to drive traffic and conversion across online channels by implementing a truly customer centric approach to the online experience.

eCommerce Expo is excited to announce Google Digital Garage! Anyone can come and learn free digital skills through a range of courses at the dedicated theatre.

NEW FOR 2019

Check out the full programme at www.ecommerceexpo.co.uk/programme

MAKE SURE TO EXPLORE O

Joined up marketing for skyâ&#x20AC;&#x2122;s-the-limit results.

CO-LOCATED WITH

ECOMMERCE EXPO 26-27 September 2018 Olympia, London www.ecommerceexpo.co.uk

The role of the marketer has changed beyond recognition. And it continues to evolve rapidly. So many channels, so many opportunities, so much data. Working in collaboration with the marketing team is the only way to ensure success in the digital era. Technology for Marketing 2019 will deliver the content, the expertise and the inspiration to help you see the big picture. And reach new heights with effective, data-driven, business-winning strategies.

HEAR FROM MARTECH, PRACTITIONERS AND EXPERTS: Anand Narayanan Head of Digital

Group Digital Director

Rob Bloom

Melissa Weston

Panasonic UK

F1 McLaren

Zalando SE

Emma-Lily Pendleton

Simon Coley Founder & CEO

Director of CRM & CX

Canon Europe Pro

Karma Cola

Dixons Carphone

Editor-in-chief

Marketing Lead

Saul Lopes

www.technologyformarketing.co.uk

OUR CO-LOCATED EVENTS

Refreshing.

CO-LOCATED WITH

Take a cool, new look at the world of advertising. As technology transforms the way we think about the industry and the way that consumers react, this is your chance to gather with leading ad gurus and assess the future. Adtech is a vital arm in your digital strategy, supporting your ecommerce efforts. An unmissable opportunity to look at the way data-driven insights are forging a brave new direction.

OUR WORLD-CLASS SPEAKERS INCLUDE: Ali Jones

Chief Customer Officer

Co-op

Dominic Gallello CMO

Badoo

Christina Huang

Sam Shah

Executive Director, Head of Content

Director of Digital Development

Visa

NHS

Benni Lickfett

Josephine Hatch

Diageo

notonthehighstreet.com

Head of Innovation

london.ad-tech.com

Customer Insights

OVER 300 LEADING INTERNATIONAL SUPPLIERS

DOWNLOAD OUR NEW APP! New for 2019 take advantage of a range of benefits:  Book onsite meetings with exhibitors you’d like to meet  Explore the floorplan  Discover our speaker line-up  Dive into the conference programme Search for ‘Customer Series’ in the Apple Store and Google Play Store or scan our QR code!

THANKS TO OUR SPONSORS HEADLINE SPONSOR

ASSOCIATION PARTNER

NETWORKING BAR SPONSOR

LANYARD SPONSOR

VIP LOUNGE SPONSORS

KEYNOTE THEATRE SPONSOR

THEATRE SPONSORS

PARTNERS

See full exhibitor list at www.ecommerceexpo.co.uk/exhibitors

THE INDUSTRY LEADING EVENT FOR ECOMMERCE IT’S COMPLETELY FREE! Your ticket is free of charge and offers you access to the UK’s leading ecommerce event! Make sure you get your ticket today!

MEET WITH LEADING SUPPLIERS Meet with over 300 of the world’s leading suppliers, across three shows, delivering services and solutions critical to your ecommerce strategy including Adyen, UKFast, Khaos Control, Nosto, Klarna, Avalara, UKFast, Magento, Maginus, Global-e, Bronto and many more!

HEAR FROM UK’S BEST LINE-UP OF SPEAKERS Learn from hours and hours of free education from over 130 ecommerce specialists sharing insights and

inspiration. Representation from IBM, Pizza Hut, Bacardi Martini, Coty, Harrods, HelloFresh, BirchBox, Unilever to name a few!

NETWORK Meet with over 15,000 of your peers - this is the best opportunity to meet others who have faced and overcome similar challenges to you.

VISIT THE CO-LOCATED EVENTS Your free ticket will not only open doors into the UK’s best attended ecommerce event but also into Technology or Marketing & ad:tech London - creating the single most powerful digital destination event in the calendar – bar none!

THINK YOU SHOULD BE A VIP? Our VIP benefits include:

Access to the exclusive VIP Lounge where you can network with your peers in a quieter space off the show floor. Premium refreshments served throughout the day Priority seating in all show theatres. Ensure you get there early to get the best seat in the house. Contact our VIP delegate team today on 020 7013 4975 or 020 7013 4995.

WWW.ECOMMERCEEXPO.CO.UK/TKT

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Don’t be left behind.