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DISCOVER A BRAND-NEW INNOVATIVE CONFERENCE! 25 -26 September 2019 Olympia, London www.customerfirst.com www.customerfirst.live
ORGANISED BY
CO-LOCATED WITH
IN ASSOCIATION WITH
ECOMMERCE EXPO 26-27 September 2018 Olympia, London www.ecommerceexpo.co.uk
HEADLINE SPONSOR
COFFEE SPONSOR
NETWORKING DRINKS SPONSOR
DON’T MISS OUT ON TH WEDNESDAY 25TH SEPTEMBER 09:00
Welcome & House Keeping
Martin Newman, Founder, The Customer First Group
09:10
Being Customer First: A practical step by step guide to delivering true customer centricity
Martin Newman, Founder, The Customer First Group
09:50
Building Loyalty: How to drive customer lifetime value
Hugh Hessing, UKI Chief Operating Officer, Aviva UK
10:25
Driving an uptake in sales: Best practice tips for delivering end to end customer engagement
Charlie Casey, Senior Customer Performance Manager, Barclays Nadine Neatrour, eCommerce Director, Revolution Beauty Mark McCulloch, Founder, Supersonic Inc. Martin Newman, Founder, The Customer First Group
11:35
To Be Announced
To Be Announced
12:10
Disrupting your business: How consumer expectations are changing and how to meet the needs of future customers
Jonathon Swaine, Managing Director, Fuller Smith & Turner
12:45
Lunch
13:45
It’s the sum of the parts that counts: Leveraging the whole organisation to deliver successful customer experiences
Caroline Sanger-Davies, Director of Marketing, Chester Zoo
14:25
Bringing your brand to life: Key components of a successful brand strategy
Mark McCulloch, Founder, Supersonic Inc.
15:30
Brand, customer & commercialisation: How to get the balance right between brand development and customer experience whilst driving commercial outcomes.
Graham Johnston, Head of Omnichannel & Digital First, Three
16:05
Monetising social media: The key trends and opportunities to drive sales and service
Alison Battisby, Chief Executive Officer & Founder, Avocado Social
16:40
Building a customer centric culture: How to deliver on brand aspirations inside and out
Lynee Weedall, Ex Group HR Director, Selfridges Group
17:20
Wrap Up
Martin Newman, Founder, The Customer First Group
17:30
Drinks
CONTACT THE TEAM FOR TICKETS AND LATEST OFFERS!
HE EVENT OF THE YEAR THURSDAY 26TH SEPTEMBER 09:00
Welcome & House Keeping
Martin Newman, Founder, The Customer First Group
09:10
Turning data into actionable insight: Identifying core customer segments to create highly effective products, marketing and experiences
Philip Mountford, Chief Executive Officer, Hunkemรถller
09:45
To Be Announced
To Be Announced
10:20
Improve sales and reduce costs: Hear from front line employees on how to leverage your staff for idea generation
To Be Announced
11:30
Structure your success: How to transform people and processes in a legacy business
Andy Harding, Chief Digital Officer, Arcadia
12:05
Removing friction: How to create a seamless customer journey
Dan Whytock, Chief Executive Officer & Founder, Down Your Highstreet Rona Ruthen, Customer Operations Director, Monzo Bank Jon Buss, Managing Director, Yext Martin Newman, Founder, The Customer First Group
12:45
Lunch
13:45
The commercial opportunity of customer centricity: How to leverage customer insight to improve top line sales and profitability
Mike Logue, Chief Executive Officer, Dreams
14:25
Getting the basics right: How to build a successful business through great service and customer experience
Frances Bishop, Founder, The Pud Store
15:35
Social responsibility matters: The requirement for all consumer facing businesses to become socially accountable and responsible
Frances Card, Fashion & Beauty Expert, Ex COO Matches Fashion
16:00
Millennials: Understanding the needs of your main customer segment
Carl Scheible, Chief Executive Officer, Clearpay UK
16:15
Wrap Up
Martin Newman, Founder, The Customer First Group
A TRULY CROSS INDUSTRY EVENT
RETAIL
AUTOMOTIVE
HOSPITALITY
LEISURE & TRAVEL
FOOD & BEVERAGE
FINANCIAL SERVICES
cflmarketing@closerstillmedia.com โ ข 020 7348 5759
PUT THE CUSTOMER AT THE HEART OF YOUR BUSINESS TO CREATE COMMERCIAL VALUE BENEFITS HIGH QUALITY SPEAKERS Hear from the leaders in customer-centricity, pioneers across industries. Learn vital techniques on how to transform your business strategy. Increase customer engagement, retention and prove the value of customer centricity.
ACTIONABLE TAKEAWAYS Each of our expert speakers have been tasked with providing three key lessons for attendees during their session. This isn’t an event to discuss the industry landscape, This is an event designed for people looking to make changes in their organisation. Walk away with the Customer First Live booklet with each sessions’ key lessons printed for you.
EXCLUSIVE The first cross sector conference for all consumer facing businesses, with only 200 places for senior stakeholders.
NETWORK WITH YOUR PEERS As an exclusive event tailored for senior level attendees, this presents an unrivalled opportunity to connect or reconnect with leaders in the consumer industry. Discuss the industry, difficulties faced or key successes with others who share the same experiences.
FULLY CATERED The conference is fully catered throughout the two days, including lunch and refreshments. A drinks reception will also be hosted on the evening of Day one.
ACCESS CO-LOCATED EVENTS Your Customer First Live ticket will allow you to enter three other leading events all taking place on the same two days at Olympia London. Technology for Marketing, eCommerce Expo and ad:tech London offer a combine exhibition floor of over 250 world-class suppliers to the sector.
GET YOUR TICKET TODAY Visit www.customerfirst.live or call 020 7348 5759
Offers & discounts still available! 25 -26 September 2019 Olympia, London www.customerfirst.com www.customerfirst.live
CO-LOCATED WITH
@Customer1stLive #CustomerFirstLive
ECOMMERCE EXPO 26-27 September 2018 Olympia, London www.ecommerceexpo.co.uk